technical support analyst

Shamrock Trading Corporation

About Shamrock Trading Corporation
 Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.
 Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Our Houston office is ideal for commuting being located right off 69 highway, within 10 minutes from the Galleria. With covered parking, a gym on site, cafe with options and a winning culture, Shamrock is a great place to work in Houston!
 Why You’ll Love Working Here
 Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.
 At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:
 <ul>
<li>Training and Development: Ongoing training and professional development opportunities</li>
<li>Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits</li>
<li>Financial: One-time sign-on bonus, generous company 401(k) contributions and employee stock ownership after one year</li>
<li>Work-Life Balance: Competitive PTO and work from home opportunities after an introductory period</li>
</ul>
About the Role
 Our Service Desk team is looking for a Technical Support Analyst I to support Shamrock’s extremely fast growth. The ideal candidate will have a strong technical and customer service background, a passion for automation, the ability to work across other areas, have a high aptitude and possess strong problem-solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business-focused solutions that will keep Shamrock as competitive as possible. We are an organization that believes in employee growth and strongly support it for driven employees.
 What You’ll Do
 <ul>
<li>Provide world-class system and application support to both internal and external customers</li>
<li>Configure and install new systems as well as upgrade and support existing systems</li>
<li>Automate processes, reporting and response when possible</li>
<li>Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis</li>
<li>Prevent repeat issues by addressing the root causes</li>
<li>Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies</li>
<li>Partner with other internal technical teams to resolve more advanced issues as necessary</li>
<li>Create documentation that will help team members resolve issues more quickly</li>
</ul>
What You’ll Bring
 <ul>
<li>BA/BS degree in a technical field or evidence of exceptional ability</li>
<li>1+ years in a technical customer and desktop support role</li>
<li>Advanced troubleshooting knowledge and ability</li>
<li>Fundamental knowledge of Office 365 and Active Directory</li>
<li>Well versed in general IT technologies and best practices</li>
<li>Demonstrated ability and passion for learning new technologies and business processes</li>
<li>Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues</li>
<li>Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions</li>
<li>Strong analytical and problem-solving skills are critical for rapid issue response</li>
<li>Ability to think outside of the box to provide workable solutions</li>
<li>Able to adapt to changes in a dynamic work environment</li>
<li>Must have a propensity for knowledge gathering and sharing</li>
<li>Ability to lift and relocate end-user computing devices weighing up to 40 lbs</li>
<li>Demonstrates an understanding of how different functions/businesses in Shamrock are related and impact one another</li>
<li>Experience with ticketing systems, Jira preferred</li>
<li>Exposure to command lines and/or scripting languages</li>
<li>Understanding of basic networking protocols</li>
</ul>
Apply Today!
 We’re so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.
 Having trouble submitting your application? Contact us at Recruiting@shamrocktradingcorp.com for support.

Technical Support Analyst

LifeWorks NW

<div>The Technical Support Analyst is responsible for providing technical assistance and support to computer systems, hardware, and software. The Technical Support Analyst will be hands-on, interacting directly with the end user in meeting requests, resolving problems, installing hardware and software solutions and offering general internal helpdesk support across all locations to all levels throughout the organization during regular business hours and after hours as needed. The Technical Support Analyst may provide supervision and support to Technical Support Technicians.

Location: This position is based out of LifeWorks NW's Sylvan site.

Pay/Benefits: $33.59-$43.47 per hour plus Full benefits. 

Salary Placement Notice: 
The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws.

Essential Responsibilities:
<ul>
<li>Assists end users in resolving a wide variety of hardware and software issues, requests, complaints, and inquires by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.
</li><li>Monitor, manage, resolve or refer IT ticket queue, triage, resolve issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required
</li><li>Builds/images, installs, tests, monitors, upgrades, troubleshoots and repairs computers, mobile devices, networks and peripherals.
</li><li>Work with Network/System Administrators to ensure optimal operations of all systems</li>
<li>Works with and may act as a liaison with external technology vendors</li>
<li>Manages user account information, including rights, security and systems groups.
</li><li>Manage and/or perform backup, recovery, and other security measures as required</li>
<li>Documents, tracks and monitors the problem to facilitate a timely resolution using a central IT ticket management application</li>
<li>Writes or contributes to knowledge base articles for user self-service or other IT instruction</li>
<li>Manage hardware assets and track via asset management applications.</li>
<li>Participate in continual updates to the team's IT documentation and training system by recommending changes or updates in programming, documentation, and training to address system deficiencies and user needs</li>
<li>Understand the IT working environment sufficiently to explain technical issues and concepts to a disparate range of technical and non-technical clients; effectively communicates both orally and written with customers, team members, and organization. May be required to train individuals or groups, as needed.</li>
<li>Exhibits an excellent attention to detail and multi-tasking ability with the capability of working independently</li>
<li>May provide supervision to other technical support staff; Participates in regular individual and team meetings with manager; Attends informational meetings which may include all staff and team meetings, consultation with other staff and required trainings.</li>
</ul>
Qualifications: 
 
<ul><li>Bachelors degree or 3-5 years' experience in Technical/Computer/Help Desk support</li><li>
An A , MCSE, or other Microsoft or Networking certification(s) a plus</li>
<li>Desktop troubleshooting experience and skills in a Microsoft Windows environment.</li>
<li>Knowledge of hardware and software troubleshooting and/or repair of standard set of peripherals in an enterprise environment</li>
<li>Prefer experience with Windows Deployment Services, Active Directory, and/or BitLocker a plus.</li>
<li>Preferred knowledge and/or experience working within the Microsoft Office 365, Microsoft Azure and other Cloud service environment.</li>
<li>Familiarity with supporting wireless communication devices such as Smartphones, Wireless hotspots, and cell phones a plus</li>
<li>Ability to work effectively on a team, and to work independently with minimal supervision. Self-motivated. Driven to provide excellent customer service.</li>
<li>Demonstrates critical thinking and analytical capability; Ability to learn new technologies quickly</li>
<li>Demonstrates effective communication skills (both written and oral) and maintains a cooperative working relationship with others in a culturally diverse environment. Team Player.</li>
<li>Demonstrates punctuality, accountability, and patience</li>
<li>Ability to perform under pressure, be flexible, and effectively manage and prioritize a backlog of tickets
</li><li>Ability to lift 50 lbs.</li>
<li>Ability to travel between work locations in the Portland metro area.</li>
<li>Ability to work evenings and/or weekends.</li><li>
Requires valid driver's license, proof of current automobile insurance coverage, verification of safe driving record from DMV, and ability to meet LWNW driving requirements.</li></ul> 
Equal Opportunity Employer

www.lifeworksnw.org

Drug Free/Tobacco Free Site 01/09</div>

Technical Support Analyst #1571

Abrigo

<div><div>We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes &ndash; from anti-money laundering to fraud detection to CECL readiness to lending workflows &ndash; empowering our customers by addressing their Enterprise Risk Management needs.</div><div></div><div> 
As a Technical Support Analyst, you will be on the front-line resolving incoming technical customer support requests. You will work closely with the senior support team to address technical issues and improve product usability.</div><div></div><div> 
The Technical Support Analyst will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. You will be an asset to the brand and must represent the company in a professional and courteous manner. This role will report to the Manager, Technical Support. Applicants may work remotely or be office-based in Raleigh, NC, or Austin, TX.</div><div> 
What You'll Do:</div><ul><li>
Resolve support requests and customer issues that come in through any of our support channels such as email, web or phone</li><li>
Call and communicate with customers about support requests and enhancements</li><li>
Ensure a fast time to contact and time to resolution on all support issues, as well as the highest level of customer satisfaction</li><li>
Collaborate and communicate with a cross functional team (including product, engineering, R&amp;D, Customer Success) to troubleshoot customer issues and drive resolution</li><li>
Successfully manage a variety of individually assigned issues with varying complexity while maintaining consistent communication on progress and resolution</li><li>
Work with internal resources to become a subject matter expert in Abrigo Products with a firm understanding of Banking Secrecy Act processes and how they relate</li></ul><div></div><div> 
What You'll Need:</div><ul><li>
Strong customer service, written and verbal communication, organizational and interpersonal skills</li><li>
Basic understanding of software and environmental troubleshooting methodologies</li><li>
Self-motivated, team-oriented, and adaptable with the ability to work independently or in groups</li><li>
Ability to navigate Windows Operating Systems and perform basic troubleshooting, including basic performance analysis: Disk, Memory, CPU, Database</li><li>
Ability to read, understand, troubleshoot SQL scripts</li><li>
Solid understanding of Windows Server environments, permissions, network communication, product integration issues and data migration/conversion issues</li><li>
Ability to thrive in a fast-paced environment with a high level of ownership of individual tasks</li><li>
A team player attitude and willingness to learn</li><li>
Excellent communication both written and verbal</li></ul><div></div><div> 
What You&rsquo;ll Get:</div><ul><li>
Market competitive total rewards package</li><li>
To be part of the Heart &amp; SOUL of a winning company with an inspiring mission</li><li>
The opportunity to Make Big Things Happen</li><li>
Competitive salary along with full health benefits with an HSA option</li><li>
Flexible PTO and bank holidays</li><li>
401(k) plan and company match</li></ul><div></div><div> 
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, contact us at careers@abrigo.com with the subject line - accommodation.</div></div>

Caresoft Inc

Overview Join our dynamic team as a Technical Support Analyst and become the vital link between cutting-edge technology and end-users! In this energetic role, you will deliver exceptional IT support, troubleshoot complex technical issues, and ensure seamless computer management across diverse operating systems and network environments. Your proactive approach will empower users to maximize their productivity while maintaining the integrity of our IT infrastructure. If you thrive in fast-paced settings, love solving technical puzzles, and excel in customer service, this opportunity is perfect for you to make a meaningful impact every day!Duties<ul><li>Provide comprehensive technical support to end-users via help desk platforms such as ServiceNow and Jira, resolving issues related to hardware, software, operating systems (Windows, macOS, Linux), and network connectivity.</li><li>Troubleshoot and resolve software problems, including application errors within Microsoft Office suite and specialized enterprise applications.</li><li>Manage computer hardware setups, upgrades, and maintenance for desktops, laptops, and peripherals to ensure optimal performance.</li><li>Assist with network-related issues, including LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, and basic computer networking troubleshooting.</li><li>Support IT infrastructure components such as servers, switches, routers, and BMC Remedy ticketing system for incident tracking and resolution.</li><li>Configure and maintain security measures like firewalls and VPNs to safeguard company data and ensure secure remote access.</li><li>Collaborate with cross-functional teams to document solutions thoroughly, improve support processes, and enhance overall IT service delivery.</li></ul>Experience<ul><li>Proven experience in technical support roles with a strong understanding of computer management across multiple operating systems (Windows, macOS, Linux).</li><li>Hands-on knowledge of troubleshooting software issues within Microsoft Office applications and enterprise tools.</li><li>Familiarity with computer hardware components including desktops, laptops, peripherals, and network devices.</li><li>Experience supporting IT infrastructure elements such as LANs (Local Area Networks), VPNs, firewalls, switches, routers, and servers.</li><li>Proficiency with help desk ticketing systems like ServiceNow or Jira for tracking incidents and managing workflows.</li><li>Strong communication skills with the ability to explain technical concepts clearly to non-technical users.</li><li>Ability to prioritize tasks effectively in a fast-paced environment while maintaining excellent customer service standards. Embark on a rewarding journey where your technical expertise fuels innovation! We&rsquo;re dedicated to fostering an inclusive environment that supports your growth&mdash;empowering you to deliver outstanding IT support that keeps our operations running smoothly every day!</li></ul>Pay: $25.00 - $30.00 per hourWork Location: In person

MedVantage

MedVantage &ndash; Maywood, NJwww.medvantage.orgWhy join our elite team?MedVantage, is a well-established technology company providing SAAS solutions for the Healthcare, Business &amp; Industry, and Higher Education industries. Our innovative solutions and support create synergies and efficiency for our customers. MedVantage is seeking a full-time Technical Support Analyst to join our team. As a key member of our location-based team, you will be responsible for providing technical assistance on MedVantage proprietary products and software to all external customers and internal MedVantage users. In addition to supporting customers via phone and e-mail, you will be hands on with in-house technical repairs of the MedVantage proprietary products.What&rsquo;s In It for You? The compensation for this position is 50K to 55K annually. Your attitude, effort, enthusiasm, and need to achieve will directly fuel your career and professional growth.You&rsquo;ll also receive the following:<ul><li>Training and onboarding for success</li><li>Medical, dental, and vision insurance benefits</li><li>Paid time off</li><li>401(k) with company-matched funds</li><li>Monday through Thursday schedule with Early Departure Fridays!</li></ul>This position is office based with some travel required.Responsibilities:<ul><li>Diagnose and resolve technical issues: Troubleshoot and fix problems with hardware, software, and network connectivity for end-users.</li><li>Provide user support: Guide users through software installation, system setup, and routine use of applications.</li><li>Handle customer inquiries: Respond to technical questions and concerns via phone, email, video chat, or in-person.</li><li>Document and report: Log all calls, issues, and solutions. Report recurring problems to supervisors to identify trends.</li><li>Escalate complex issues: Transfer difficult or unresolvable problems to senior technicians or specialized teams.</li><li>Maintain systems: Assist with hardware upgrades, software updates, and system maintenance as needed.</li><li>Educate users: Develop and deliver technical training to help users understand and use systems effectively</li></ul>Technical and Soft Skills<ul><li>Operating Systems: Proficiency with major operating systems like Windows</li><li>Hardware and Software: Knowledge of computer components, troubleshooting hardware, and installing/upgrading software.</li><li>Networking: Understanding of network fundamentals, configuration, and troubleshooting issues with connectivity.</li><li>Security: Basic cybersecurity knowledge, including virus and malware prevention, antivirus software, and user education.</li><li>Remote Support: Familiarity with remote desktop tools for assisting users remotely.</li><li>Mobile Device Management: Ability to support and manage mobile devices in a corporate environment.</li><li>Cloud Services: Knowledge of cloud computing and administration.</li><li>Problem-Solving: Ability to diagnose and resolve technical issues logically and efficiently.</li><li>Communication: Clearly explaining technical information to users with varying levels of technical knowledge, both verbally and in writing.</li><li>Customer Service: A customer-oriented mindset with patience, empathy, and a focus on user satisfaction.</li><li>Time Management: Juggling multiple tasks and prioritizing support tickets to meet deadlines.</li><li>Attention to Detail: Being meticulous to avoid errors in configurations or troubleshooting.</li><li>Adaptability: Willingness to learn and adapt to new technologies as they evolve.</li><li>Analytical Thinking: Evaluating system performance and identifying areas for improvement.</li></ul>Educational RequirementsBachelor's degree or a Associate degree in computer science/ Information technology or a high school diploma with strong experience or IT certificationsJoin our winning team today! Please forward your resume to Sanjay Soni, Technical and Product Management Director, at ssoni@medvantage.org.Job Type: Full-timePay: $50,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Technical support: 2 years (Preferred)</li></ul>Ability to Commute:<ul><li>Maywood, NJ 07607 (Required)</li></ul>Ability to Relocate:<ul><li>Maywood, NJ 07607: Relocate before starting work (Preferred)</li></ul>Work Location: In person

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Technical Support Analyst

Technical Support Analyst #1571

Technical Support Analyst

Technical Support Analyst

Technical Support Analyst

Technical Support Analyst

Technical Support Analyst