technical support analyst

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
Division:</b></p></div><div><p>
Based in Australia, Auto-IT helps retail dealerships in the automotive, trucking, agriculture and construction equipment industries to operate and grow their business. It does this through the development and support of innovative and robust dealer management software systems (DMSs), distributor systems and other software solutions.</p></div><div><p>
As one of the largest DMS companies in Australasia, we&rsquo;ve delivered powerful systems to the market for over 40 years and work closely with all major OEMs and allied industry partners. You&rsquo;ll find our systems throughout Australia and New Zealand, plus the USA, Canada, South East Asia, Africa, Fiji and Mexico. Our offices are in Melbourne, Sydney, Kuala Lumpur, Bangkok, Bangalore and Wellington, plus channel partners in South Africa and Mexico.</p></div><p></p><div><p><b>
Division Link:</b> https://auto-it.com/</p></div><p></p><div><p><b>
Job </b><b>Responsibility:</b></p></div><div><p>
The scope of this role includes, but is not limited to, providing 1st and 2nd level support for the Auto-IT business and its customers, for providing installation and support of the Auto-IT web product suite, end users, incidents, problem and change management process and procedures.</p></div><p></p><div><p><b>
Key Duties and </b><b>Responsibilities:</b></p></div><div><ul><li><p>
Provide 1st and 2nd level support to the business and its customers</p></li></ul></div><div><ul><li><p>
Create new user and email accounts, password changes, MFA resets</p></li></ul></div><div><ul><li><p>
Monitor backup alerts and resolve any issues that arise with a view to incident reduction</p></li></ul></div><div><ul><li><p>
Monitor and resolve any endpoint protection (antivirus) issues</p></li></ul></div><div><ul><li><p>
Monitor firewall warnings/alerts and resolve</p></li></ul></div><div><ul><li><p>
Install, deploy and configure Auto-IT web applications and Web services endpoints using IIS</p></li></ul></div><div><ul><li><p>
Liaise with our customers or their third-party IT with the required firewall configurations</p></li></ul></div><div><ul><li><p>
Implement solutions, in conjunction with 3rd Level support &amp; Management, that meet the business / customer needs</p></li></ul></div><div><ul><li><p>
Provide level 2 support troubleshooting for issues related to web applications</p></li></ul></div><div><ul><li><p>
Undertake proactive system maintenance, troubleshooting, and reporting</p></li></ul></div><div><ul><li><p>
Provide assistance and guidance to end users, 3rd party vendors, and customers</p></li></ul></div><div><ul><li><p>
When required help monitor and maintain patching systems and server backups</p></li></ul></div></div><div><div><ul><li><p>
Administration of virtual server&rsquo;s environments, Storage Area Networks, server infrastructure, networks (LAN/WAN), Active Directory, Security etc.</p></li></ul></div><p></p><div><p><b>
Process Improvement</b></p></div><div><ul><li><p>
Develop and maintain detailed technical documentation for all web app deployment and configurations that Auto-IT develop and support</p></li></ul></div><div><ul><li><p>
Initiate and document detailed Technical Change Requests and Service Requests</p></li></ul></div><div><ul><li><p>
Maintain a working knowledge of Auto IT web applications, infrastructure architecture required for them and work proactively to identify improvements that support business requirements</p></li></ul></div><div><ul><li><p>
Incident Request Life Cycle, Continuously and actively monitor the Service Desk support queue, service calls and system alerts</p></li></ul></div><div><ul><li><p>
Ensure that all requests for assistance are logged within two business hours of being received</p></li></ul></div><p></p><div><p><b>
Incident Request Life Cycle</b></p></div><div><ul><li><p>
Escalate critical incidents where appropriate to Level 3 or Technical Services Manager in a timely fashion</p></li></ul></div><div><ul><li><p>
Raise, record, track and manage technical Incident Requests and Service Requests, from identification to closure.</p></li></ul></div><div><ul><li><p>
Adhere to Auto IT Change Management practice</p></li></ul></div><div><ul><li><p>
Maintain and contribute to the knowledge base for all changes, requests, problem, resolutions and technical documents etc.</p></li></ul></div><p></p><div><p><b>
Relationships</b></p></div><div><ul><li><p>
Reporting to the Technical Services manager</p></li></ul></div><div><ul><li><p>
Liaise with support teams to ensure procedures are followed and expectations are being met</p></li></ul></div><div><ul><li><p>
Liaise with third party vendors to ensure incidents are resolved within agreed SLAs</p></li></ul></div><div><ul><li><p>
Establish and maintain positive customer relationships where both parties are motivated to fulfil their respective obligations and successfully meet expectations in order to achieve a win-win outcome</p></li></ul></div><div><ul><li><p>
Build and maintain relationships with both Internal and External Auto IT customers</p></li></ul></div><p></p><div><p><b>
Other Duties and Activities</b></p></div><div><ul><li><p>
Adhere to all Auto IT Policies and Procedures.</p></li></ul></div></div><div><div><ul><li><p>
Provide up to date timely reporting when required</p></li></ul></div><div><ul><li><p>
Undertake other duties as required that are within skills and abilities of the post holder.</p></li></ul></div><div><ul><li><p>
Maintain a polite, sympathetic and at all times professional attitude when dealing with internal and external customers, whether it be in person, by phone or via electronic communication</p></li></ul></div><p></p><div><p><b>
Technical Competencies</b></p></div><div><ul><li><p>
Excellent written and verbal communication skills (essential)</p></li></ul></div><div><ul><li><p>
Willingness to take ownership of problems and investigate issues, identifying root causes, and see them through to resolution (essential)</p></li></ul></div><div><ul><li><p>
An understanding of Microsoft Active Directory, Group Policies, AD Sites &amp; Services</p></li></ul></div><div><ul><li><p>
An understanding of Microsoft Distributed File System</p></li></ul></div><div><ul><li><p>
Excellent knowledge of security best practises, e.g. Virus solutions, Firewall solutions (essential)</p></li></ul></div><div><ul><li><p>
Excellent knowledge of Backup solutions, backup devices, and configuration of both (essential)</p></li></ul></div><div><ul><li><p>
Knowledge of infrastructure architecture for small to large organisation (essential)</p></li></ul></div><div><ul><li><p>
Thorough understanding of the requirements of a tiered support structure (essential)</p></li></ul></div><div><ul><li><p>
Strong problem analysis skills (essential)</p></li></ul></div><div><ul><li><p>
Understanding of the ITIL framework for problem, change and release management</p></li></ul></div><p></p><div><p><b><br>
Qualifications</b><b> </b><b>(Education</b><b> </b><b>&amp; Experience</b><b>)</b><b>:</b></p></div><div><ul><li><p>
Experience in systems support (essential)</p></li></ul></div><div><ul><li><p>
Proven technical skills in some or all of the following:</p></li></ul></div><div><ul><li><p>
Microsoft Active Directory (Good Understanding)</p></li></ul></div><div><ul><li><p>
Office / Exchange 365 (Basic Understanding)</p></li></ul></div></div><div><div><ul><li><p>
Backup infrastructure (Basic Understanding)</p></li></ul></div><div><ul><li><p>
Virus control and security implementations (Basic Understanding)</p></li></ul></div><div><ul><li><p>
Microsoft IIS (Basic Understanding)</p></li></ul></div><div><ul><li><p>
Net Framework 4.0 / 4.5 or above (Basic Understanding)</p></li></ul></div><div><ul><li><p>
Basic understanding of firewall configurations</p></li></ul></div><div><ul><li><p>
Excellent written and verbal communication skills</p></li></ul></div><div><ul><li><p>
Excellent organisational and time management skills</p></li></ul></div><div><ul><li><p>
Excellent relationship building and interpersonal skills with the ability to interact with people at all levels</p></li></ul></div><div><ul><li><p>
An openness to new learning opportunities and the ability to adhere to process and follow defined procedures</p></li></ul></div><div><ul><li><p>
Willingness to take ownership of problems and investigate issues and see them through to completion</p></li></ul></div><div><ul><li><p>
Sound technical knowledge and experience with the ability to troubleshoot</p></li></ul></div><div><ul><li><p>
Demonstrated ability to work in demanding situations and prioritise work demands</p></li></ul></div><div><ul><li><p>
Strong problem analysis skills</p></li></ul></div><div><ul><li><p>
Ability to work effectively as part of a team, a Team player</p></li></ul></div><div><ul><li><p>
Flexibility and willingness to travel</p></li></ul></div><div><ul><li><p>
Can work with independently with little or minimal supervision</p></li></ul></div><div><ul><li><p>
Self-motivated, enthusiastic and proven fast learner</p></li></ul></div><div><ul><li><p>
Microsoft Certification would be an asset</p></li></ul></div><div><ul><li><p>
ITIL Foundations (would be an asset /Desirable)</p></li></ul></div></div><p></p><div><div><p><b><br>
Workshift</b><b>:</b></p></div><div><ul><li><p>
8:00 AM to 9:00 PM Australian Eastern Time JD (3 AM to 4 PM Pakistan Time)</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Technical Support Analyst

Rentschler Biopharma SE

<div></div><div><div><div><div><div><div>locations</div><div>
Milford, MA, United States</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Vollzeit</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Heute ausgeschrieben</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR2691</div></div></div></div></div></div><div><div><p><b>
Advancing medicine to save lives. Together.</b></p><p></p><p><br>
Thanks to many decades of experience and our passion for what we do, we make an essential contribution to the global availability of biopharmaceuticals, especially for patients with rare and serious diseases.</p><p><br>
</p><p>Rentschler Biopharma SE is a leading contract development and manufacturing organization (CDMO) focused exclusively on client projects. We offer customized full-service solutions for bioprocess development and the production of complex biopharmaceuticals. As a German family-owned company with an international footprint and global reach, we combine experts, expertise and years of experience to develop best-in-class solutions &ndash; together with our clients.</p><p>
Rentschler Biopharma has approximately 1,400 employees and is headquartered in Laupheim, Germany, with a site in Milford, MA, USA. In 2024, we joined the United Nations Global Compact, underlining our commitment to sustainability.</p><p><br>
</p><p>As an independent family-owned company, we live by the motto: Many hands, many minds - ONE TEAM! Open, respectful cooperation characterizes our working environment, where quality awareness, diligence and responsibility are our top priorities. With all the diversity of our talents in the Rentschler team, we pursue one vision together: advancing medicine to save lives.</p><p></p>
We are looking for a Second Shift IT Technical Support Analyst to provide reliable IT support during evening operations. This role is responsible for installing, maintaining, upgrading, troubleshooting, and improving end-user technology, including computers, phones, printers, scanners, audio-visual systems, and business applications. The position requires the ability to work independently, collaborate effectively with IT team members and site departments, and help ensure that IT systems remain secure, available, and effective for business operations. This role also supports compliance with site policies and Good Manufacturing Practice (GMP) requirements.<p></p><p><b><br>
Duties and Responsibilities</b></p><ul><li>
Provide support for the technical area of expertise during second-shift operations, including end-user hardware, software, mobile devices, phones, printers, scanners, Microsoft Teams, and hardware used across the site, including in office, lab, and manufacturing areas</li><li>
Participate in IT and site project teams as needed, including adherence to IT project management methodologies</li><li>
Provide technical guidance to other staff members and users as appropriate during second-shift coverage</li><li>
Identify technical support trends, determine root causes, and recommend potential solutions</li><li>
Maintain accurate and thorough inventory of IT hardware and software systems and assist with asset lifecycle activities</li><li>
Engage vendors in ongoing support and maintenance of IT hardware and software</li><li>
Adhere to all IT Service Management documentation requirements in the ITSM tool, Jira, and similar systems of record, including Incident, Request, Change, and Inventory and Asset Management activities</li><li>
Actively research and contribute knowledge articles for site-specific and enterprise IT support</li><li>
Monitor, troubleshoot, resolve, and escalate incidents and service requests promptly to minimize disruption to business operations during evening hours</li><li>
Move between office, laboratory, and manufacturing support areas as needed to provide onsite assistance while following site policies and GMP requirements</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in computer-related field preferred, or equivalent combination of education and experience</li><li>
5+ years of relevant technical support experience; second-shift or service desk experience preferred</li><li>
Strong knowledge of hardware, software, audio-visual, mobile, and workplace computerized systems and related technology platforms in use office, lab, and manufacturing environments</li><li>
Strong troubleshooting, communication, and customer service skills</li><li>
Good understanding of validated systems, quality systems, or GMP-regulated support environments preferred</li><li>
Technical certifications are a plus</li></ul><p></p><p><b>
Working Conditions</b></p><ul><li>
Normal office working conditions: computer, phone, files, copier</li></ul><p></p><p><b>
Physical Requirements</b></p><ul><li>
PPE as required</li></ul><p><br>
____________________________________________________________________________<br>
Base Pay Range<br>
<br>
$85,000 - $105,000<br>
<br>
Disclosure Statement<br>
<br>
Rentschler Biopharma, Inc is committed to fair and equitable compensation practices. The base pay range listed for this position is the anticipated annual base salary range the organization reasonably, and in good faith, expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other application factors permissible by law. The annual base salary is just one component of our Total Rewards package, which also includes our annual discretionary bonus program, medical insurance, our generous 401K program, plus a host of other benefits to aligned to support our employees&rsquo; personal and professional wellness. The salary pay range is subject to change and may be modified at any time.</p></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Brauchen Sie Hilfe?</b></h3><div><div><div><div><p>
Wenn Sie Unterst&uuml;tzung beim Hochladen Ihrer Bewerbung brauchen, wenden Sie sich bitte an unser Recruiting-Team: welcome@rentschler-biopharma.com</p></div></div></div></div></div>

IT Technical Support Analyst III (2nd Shift)

Sundus

<div>
 <strong>
  Job Code:
 </strong>
 JPC - 6066
 <br/>
 <br/>
 <strong>
  Job Title:
 </strong>
 Technical Support Engineer - Business Analyst
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Abu Dhabi
 <br/>
 <br/>
 <strong>
  Education :
 </strong>
 Bachelor degree of Engineering
 <br/>
 <br/>
 <strong>
  Contract
 </strong>
 : 1 Yr Extendable
 <br/>
 <br/>
 <strong>
  Client:
 </strong>
 Government Entity
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the preparation of the main technical elements for the Company Long Term Plan exercise.
  </li>
  <li>
   Manage and update planning tools to coordinate affiliate project timelines, ensuring alignment with the company s global objectives.
  </li>
  <li>
   Support dossier preparation for the sanction of new projects .
  </li>
  <li>
   Maintain and enhance analysis tools for the multi-energy market of the United Arab Emirates.
  </li>
  <li>
   Ensure business/commercial monitoring of multi-energy activities in the United Arab Emirates.
  </li>
  <li>
   Gas Assets Management
  </li>
  <li>
   Consolidate production reports and contribute to their analysis.
  </li>
  <li>
   Monitor key performance indicators (KPIs) for gas assets.
  </li>
  <li>
   Identify opportunities for the development and optimization of asset monitoring and reporting tools.
  </li>
  <li>
   Assist in organizing strategic events and meetings with external stakeholders.
  </li>
 </ul>
</div>


Technical Support Engineer - Business Analyst (Onshore based)

JASARA PMC

<div><p>We are seeking a proactive and technically adept Support Analyst to contribute to the development, administration, and continuous enhancement of our digital platforms and data systems. This role is ideal for a detail-oriented professional with a solid foundation in business analysis, data interpretation, and technical systems&mdash;particularly within environments such as SharePoint Online, Aconex, and Power BI.</p><p>
As a Support Analyst, you will collaborate with cross-functional teams to gather and document business requirements, maintain and support portal infrastructure, and assist in automating data processes. You will play a key role in ensuring that digital tools and platforms are aligned with evolving business needs, while also supporting end-users through training, documentation, and troubleshooting.</p><p>
 This position requires a strong blend of analytical thinking, technical proficiency, and communication skills. You will be expected to follow best practices in change management, the software development lifecycle (SDLC), and digital document control, while staying current with emerging technologies and industry trends to support innovation and operational excellence.</p><p></p><ul><li>Assist in gathering and documenting business requirements by coordinating with stakeholders and supporting senior analysts in aligning initiatives with strategic and knowledge management goals.</li><li>Support data collection and basic analysis tasks to aid decision-making and reporting efforts across the organization.</li><li>Utilize AI-powered tools such as Microsoft Copilot to assist in automating routine reporting, organizing information, and enhancing team productivity.</li><li>Help manage and maintain structured and unstructured data repositories, ensuring information is accurately captured and accessible.</li><li>Translate technical information into user-friendly formats and assist in preparing documentation and training materials for various audiences.</li><li>Promote data literacy by supporting training sessions and helping team members and stakeholders understand and use data effectively.</li><li>Provide administrative and coordination support to ensure timely delivery of team outputs and high-quality deliverables.</li><li>Collaborate with cross-functional teams to support seamless information flow and assist in coordinating project activities.</li><li>Assist in aligning KM support activities with broader organizational strategies through regular communication with team leads and management.</li><li>Demonstrate initiative and problem-solving skills by supporting the resolution of day-to-day operational challenges.</li><li>Stay informed about relevant tools, technologies, and best practices in business analysis and knowledge management.</li><li>Help maintain digital document control systems such as Aconex, ensuring compliance with standards and supporting operational discipline.</li><li>Support automation and data tasks using basic programming or scripting knowledge (e.g., Python, SQL) under guidance.</li><li>Assist in creating and updating data visualizations and dashboards using tools like Power BI.</li></ul><p></p><b><br>
Requirements</b><ul><li><br>
5+ years relevant experience with Bachelors in related field; will consider experience in lieu of degree</li><li>Understanding of SharePoint Online architecture, features, and functionality, including site creation, permissions management, and customization.
</li><li>PMP or other relevant project management certification (e.g., Prince2, Agile, etc.) - Desirable</li><li>2+ years&rsquo; experience working in a multi-skilled team environment collaborating on data automation</li><li>Experience with integrating SharePoint Online with other Microsoft 365 services like Teams, OneDrive, and Power Automate.
</li><li>Proficiency in scripting languages automate administrative tasks and create custom solutions.</li><li>Knowledge of Windows Server and IIS for managing SharePoint environments.
</li><li>Experience with planning and executing SharePoint migrations and upgrades.
</li><li>Collaboration: Ability to work effectively with teams, stakeholders, and end-users to understand their needs and ensure successful rollout.</li><li>Experience working with structured and unstructured data with the ability to automate data processing and analysis tasks.</li><li>Excellent written and verbal communication skills. Able to convey complex, technical issues in an easy-to-understand manner</li><li>Strong organizational and planning skills for tracking requests and project fulfillment.</li><li>Flexibility and adaptability in responding to changing business requirements.
</li><li>Effectively manages and prioritizes workload and delivers to tight deadlines.
</li><li>Demonstrate Strong written and verbal skills in English.
</li><li>Demonstrate proficient use of enterprise-level management software, such as (e.g., Microsoft Project, Primavera, Aconex, etc.) or similar systems
</li><li>Excellent problem-solving, decision-making, and conflict resolution skills.</li></ul></div>

Support Analyst

Concentra

<div>Overview:
<div>
Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward &ndash; always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.</div><div><br>
</div><div>The Solutions Analyst I is responsible for delivering quality customer service by accepting warm transfers, or incidents escalated from support specialists in an assigned area(s) when incidents are not resolved on the first call. This position is primarily responsible for ensuring that all support interactions are answered and resolved. For any unresolved issues they will work with vendors or other needed functional teams until resolved. The analyst coordinates and communicates with other IS resources to improve solutions support as well as introduce new support items to the support team. When recurring incidents occur, the analyst may initiate problem management processes to determine root cause or known resolutions.</div><div></div><div><br>
The Solutions Analyst will assist the Solutions Specialists to as coach and mentor, assuring that knowledge and training materials are accurate and up to date.</div>
Responsibilities:
<ul><li>Assist Solutions Specialists and Analysts as needed to assure timely and effective resolution of issues</li><li>
Backup Solutions Specialists when additional resources are needed, and priorities are changed during times of unusual volume</li><li>
Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current</li><li>
Participate in relevant information-sharing activities</li><li>
Develop reports, upon request, utilizing various report-writing tools in all applications</li><li>
Utilize, contribute to and build Solutions Support Knowledgebase</li><li>
Recognize any problem, hardware or software that may have ramifications enterprise-wide; strategize and define remediation plan with management and execute accordingly</li><li>
Assist in training new Solutions Support Specialists, as well as build out training plans for new staff</li><li>
Monitor and report on any security violations related to the unwarranted access to corporate data</li><li>
Maintain awareness of the rapidly changing environment and recommend cost efficient techniques</li><li>
Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.</li><li>
Create, maintain, and update disaster recovery procedures when changes in hardware or applications occur</li><li>
Act as product liaison for major products, working with other departments as well as outside vendors to solve technical support issues</li><li>
Ensure all changes comply with change management policies and procedures</li><li>
Consistently follow documented call management processes including logging, follow up, updating and closing</li><li>
Meet all established goals for Availability - Warm transfers, After Call work and working active tickets. Meet all established goals for Customer Satisfaction.</li><li>
Meet established goals for contact and resolution times based on established priorities</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: Associate Degree<br>
Degree must be from an accredited college or university.</div><div></div><div><br>
Job-Related Experience</div><ul><li>
Customarily has at least 3 years of technical Information Systems experience to include:</li><li>
Large scale multi-site IS operations support</li><li>
PC Hardware and peripheral support</li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility<br>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Superior teamwork skills</li><li>
Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner</li><li>
Excellent analytical and problem-solving skills</li><li>
Demonstrated history of responsibility, punctuality, personal integrity and professionalism</li><li>
Ability to effectively multi-task and adapt to changing business priorities</li><li>
Excellent time management and organizational skills.</li><li>
Excellent listening skills and attention to detail</li><li>
Knowledge of Microsoft productivity applications</li><li>
Knowledge of browser-based technology</li><li>
Understanding of operating systems such as Windows and OS X/iOS</li><li>
Demonstrates proficiency in support computer or peripheral hardware and software, network connectivity issues, as well as any systems in use</li></ul>
Additional Data:
<ul><li>401(k) Retirement Plan with Employer Match</li><li>
Medical, Vision, Prescription, Telehealth, &amp; Dental Plans</li><li>
Life &amp; Disability Insurance</li><li>
Paid Time Off &amp; Extended Illness Days Offered</li><li>
Colleague Referral Bonus Program</li><li>
Tuition Reimbursement</li><li>
Commuter Benefits</li><li>
Dependent Care Spending Account</li><li>
Employee Discounts</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div></div><div><br>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><h2 class="jobSectionHeader"><b>
Concentra is an Equal Opportunity Employer</b><b>, </b><b>including disability/veterans</b></h2><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Solutions Analyst l

Rowan-Cabarrus Community College

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>Classification Title</b></div> <div>Information Systems Technician</div>
</div><br>
<div><div><b>Min Salary</b></div> <div>$37,024.23</div>
</div><br>
<div><div><b>Max Salary</b></div> <div>$42,579.64</div>
</div><br>
<div><div><b>Salary Type</b></div> <div>Annual</div>
</div><br>
<div><div><b>FLSA</b></div> <div>NE = Non-Exempt</div>
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<div><div><b>Position Type:</b></div>
</div><br>
<div></div><div><div><b>Position Summary:</b></div>
<div>Rowan-Cabarrus Community College is seeking an Information Systems Analyst to become an integral part of our dedicated team. This position is instrumental in advancing the College&rsquo;s vision and mission by providing exceptional customer service and unwavering support to our campus community. We value adaptability and a collaborative mindset in all staff members. The role involves a diverse array of technical and analytical responsibilities that contribute to the development of both user and system requirements. Key duties include routine testing, installation, and maintenance of college systems, along with ample opportunities for professional growth and learning in a dynamic environment.</div>
</div><br>
<div><div><b>Required Education/Experience:</b></div>
<ul><li>Associate&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Minimum of 1 year of experience providing technical support within an IT environment, showcasing proficiency in troubleshooting and problem-solving.</li></ul>
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<div><div><b>Preferred Education/Experience/Skills:</b></div>
</div><br>
<div></div><div><div><b>Other Knowledge, Skills and Abilities:</b></div>
<ul><li>Knowledge in diagnosing hardware issues and performing basic repairs on personal computers, printers, and related devices.</li><li>Knowledge of computers and related software applications.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and as part of a team, managing multiple tasks and priorities.</li><li>Customer service mindset with a strong commitment to user satisfaction.</li></ul>
</div><br>
<div><div><b>Department:</b></div> <div>End User Support</div>
</div><br>
<div><div><b>Work Hours:</b></div>
<div>The Information Systems Analyst position at Rowan-Cabarrus Community College follows a standard work schedule of 8:00 am to 5:00 pm, Monday through Friday. This role requires weekly on-campus attendance to facilitate in-person collaboration, meetings, and support activities. Full-time on-campus presence may be necessary during designated reporting periods or during blackout maintenance periods to support critical operations and address emergent issues effectively. Additionally, occasional flexibility in work hours may be required to accommodate evening or weekend work, especially during major system upgrades or urgent technical incidents. Efforts are made to provide advance notice and support work-life balance for employees while ensuring seamless IT support services for the college community.</div>
</div><br>
<div><div><b>Posting Date:</b></div> <div>06/04/2026</div>
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<div><div><b>Closing Date:</b></div> <div>06/26/2026</div>
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<div><div><b>Open Until Filled</b></div> <div>No</div>
</div><br>
<div><div><b>Special Instructions to Applicants:</b></div>
</div><br>
</div></div></div><div></div><div><div>Duties &amp; Responsibilities
</div><p></p><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Provide technical support and troubleshooting assistance to end users, responding to help desk requests and resolving hardware, software, network, and other IT-related issues promptly.</div>
</div><br>
</div></div><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Install, configure, and maintain computer hardware, software, and network systems.</div>
</div><br>
</div></div><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Prepares and configures workstations for use, which includes transferring files, installing software, and testing compatibility.</div>
</div><br>
</div></div><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Transports, deploys, and moves computer stations and peripheral devices.</div>
</div><br>
</div></div><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Installs and troubleshoots printers and other peripherals; resolves connectivity issues.</div>
</div><br>
</div></div><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Troubleshoot hardware, software, and network problems, escalating complex issues to senior IT staff when necessary.</div>
</div><br>
</div></div><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Participate in IT projects, including system deployments, migrations, and technology rollouts.</div>
</div><br>
</div></div><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Coordinate with other IT team members to deliver seamless technology solutions across the organization.</div>
</div><br>
</div></div><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Document technical procedures, system configurations, and problem resolutions for future reference.</div>
</div><br>
</div></div><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Maintain inventory of IT assets and assist with procurement processes.</div>
</div><br>
</div></div><div><div><div><div><b>Duty and Responsibility:</b></div>
<div>Demonstrate a proactive, customer-focused approach while fostering teamwork, collaboration, and the sharing of knowledge among colleagues.</div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Information Systems Analyst

Liberty Personnel Services, Inc.

<div>
 Job Details:
 <br/>
 <br/>
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
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 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 Technical support of Network, Desktop and Applications.
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 Strong troubleshooting skills.
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 <br/>
 Ability to follow strict escalation procedures.
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 Excellent Documentation and Communication.
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 Ability to work with minimal supervision.
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 <strong>
  Required Skills:
  <br/>
  <br/>
 </strong>
 Help Desk Call Center
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 Healthcare Environment
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 Active Directory
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 MS Windows 7 &amp; 8.
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 MS Office 2003/2007/2010.
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 Email Administration (MS Outlook).
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 <br/>
 Edgar Unthank
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 <br/>
 300 Conshohocken State Road | Conshohocken, PA 19428
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 <br/>
 Direct Line: 484.238.1943
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 <br/>
 edgar@libertyjobs.com www.libertyjobs.com
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 www.linkedin.com/in/edgarunthank
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 <br/>
 #IT
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 <br/>
 #remote
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 <br/>
 #midsenior
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 <br/>
</div>


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