technical support analyst

Gainsight

<div><p><b><i>We&rsquo;re building the AI-driven future of customer success, from retention to growth!
</i></b></p><p></p><p>Gainsight is the AI-powered retention engine behind the world&rsquo;s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight&rsquo;s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link .
</p><p></p><p><b><i>About This Role:
</i></b></p><p></p><p>We&rsquo;re looking for a full-time Technical Support Analyst - L1 to join our Support team reporting to the Hiring Manager&rsquo;s Title . This role is a hybrid role based out of our Hyderabad, India location.
</p><p></p><p>In this role, you&rsquo;ll play a key role in driving customer success and retention at Gainsight by managing a portfolio of clients, resolving technical issues efficiently, and ensuring customers achieve maximum value from the Gainsight platform. This is a great opportunity for someone who thrives in a fast-paced, customer-centric support environment and enjoys working cross-functionally with teams like Engineering, Product, and Customer Success to deliver seamless outcomes. The ideal candidate brings strong skills in troubleshooting complex web-based applications, writing and analyzing SQL queries, and clearly communicating technical concepts to both technical and non-technical stakeholders.
</p><p></p><p><b><i>What You'll Do:
</i></b></p><ul><li><p>Queue Prioritization: prioritize tickets to effectively manage the ticket queue
</p></li><li><p>Technical Aptitude: learn existing and new technologies related to the Gainsight product on an ongoing basis
</p></li><li><p>Effective Communication: strong written/verbal communication skills and able to clearly explain technical terms in a way easily understood by customers
</p></li><li><p>Cross-functional collaboration: effectively collaborate with other teams to drive outcomes for clients
</p></li><li><p>Proactive Support: take ownership of proactive support activities for assigned enterprise accounts
<br>
Escalation Management: effectively manage escalations that result from support issues for assigned accounts
</p></li><li><p>Building Trusting Relationships: create long-lasting, collaborative, trusting client relationships with key strategic clients in order to provide them the best support experience possible
</p></li><li><p>Time Management: effectively manage time across ticket obligations, Enterprise Support-driven tasks and team obligations<br>
<br>
</p></li></ul><p><i>This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
</i></p><p></p><p><b><i>What We're Looking For:
</i></b></p><ul><li><p>1-2 year(s) of relevant experience in technical support
</p></li><li><p>Bachelor&rsquo;s Degree in Computer Science or related technical discipline (preferred)
</p></li><li><p>Strong SQL knowledge and understanding the SQL queries
</p></li><li><p>Experience with Salesforce Apps and Web applications
</p></li><li><p>Ability to understand database architecture
</p></li><li><p>Fixed Night Shift (based on business needs) or Rotational Shift - Morning, Afternoon, Night (based on business needs)
</p></li><li><p>Passion to be a part of a hard-working and winning team
</p></li><li><p>Technical Aptitude: excellent ability to learn new technologies
</p></li><li><p>Communication Skills: strong ability to articulate software-related or technical concepts
</p></li><li><p>Personable: customer service-oriented demeanor
</p></li><li><p>Proactive and Solution-oriented: you like to solve problems
</p></li><li><p>Experience handling 20+ tickets per week through a support platform
</p></li><li><p>HTML, CSS, JavaScript, DOM, SQL - Relational Database
</p></li><li><p>Ability to debug the chrome developer tools
</p></li><li><p>Experience with debugging any web- based technology would be an added advantage<br>
<br>
</p></li></ul><p><b><i>Why You&rsquo;ll Love It Here:
</i></b></p><p></p><p>Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
</p><p></p><p><b>Our Compensation and Benefits: </b>At Gainsight, we believe great work happens when teammates feel fully supported.
</p><ul><li><p>We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
</p></li></ul><p></p><p><b>Our Core Values </b>: We are guided by our values and our mission to be living proof you can win in business while being Human-First . Learn more here .
</p><p></p><p><b>Our Growth Opportunities </b>: From mentoring to career development opportunities, we&rsquo;re passionate about helping our teammates learn, grow, and thrive.
</p><p></p><p><b>Our Parody Videos </b>: No explanation needed. Just watch them here!
</p><p></p><p><b>If this sounds like the right role for you, we&rsquo;d love to hear from you.
</b></p><p></p><p><i>Additional Information:
</i></p><p></p><p><i>We&rsquo;re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
</i></p><p></p><p><i>If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact </i>recruiting@gainsight.com <i>.
</i></p><p></p><p><i>If you&rsquo;re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.</i></p></div>

Technical Support Analyst - L1

Acara Solutions

<p></p><div><h1 class="jobSectionHeader"><b>About Us:</b></h1><div>
Join Aleron Group, a global workforce and business solutions company that builds relationships and empowers the workplace. Since 1957, we've been at the forefront of the workforce industry. Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We transform the workplace for people and businesses around the world.</div><h1 class="jobSectionHeader"><b>
What Aleron has to offer:</b></h1><ul><li>
Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k)</li><li>
PTO, plus 10 paid holidays</li><li><ul><li>Pay: $60,000 to $70,000</li></ul></li></ul><div>
</div><div><b>
Job Summary:</b></div><div>
The Technical Support Analyst II works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges.
 </div><h1 class="jobSectionHeader"><b>Essential Duties and Responsibilities:</b></h1><ul><li>
Desktop support - desk side and remote phone support</li><li>
Provide 1st and 2nd level help desk support for end users and application support</li><li>
Assists with installations and workstation deployment</li><li>
Updates all workstations that are connected to the network</li><li>
Install, configure, and troubleshoot hardware, software issues and rebuilds workstations</li><li>
Monitor for viruses for operating system and network device updates</li><li>
Monitor backup procedures and processes - conduct data restores when required</li><li>
Support multiple branches throughout the Company</li><li>
Some travel to remote offices or external customer sites as needed</li><li>
Provide detailed and comprehensive documentation in a problem-tracking database and to ensure proper escalation of incidents</li><li>
Use remote access tools to perform diagnostics on users' PC</li></ul><div><b>
Other Duties:</b></div><ul><li>
Communicate with other members of the IT department regarding various issues and projects concerning the networking and computer access of the Company</li><li>
After hours on call rotation</li><li>
Submit periodic reports to management as requested</li><li>
Update and monitor Windows Server environment as needed</li><li>
Responsible for various other administrative duties as directed by Company</li></ul><br>
<h1 class="jobSectionHeader"><b>Qualifications and Skills:</b></h1><div>
Required:</div><ul><li>
Bachelor's degree in Computer Science or 4 years of experience working in technical support</li><li>
3 years of experience in a help desk and IT environment</li><li>
1 year of experience in computer project management, back-up systems and configurations</li><li>
1 year of proficiency in Windows, Office 365, TCP/IP protocol, third party applications, telecommunication capabilities and connectivity knowledge, and various hardware and printers</li><li>
Must be able to lift and move up to 50 pounds regularly.</li></ul><div>
Preferred:</div><ul><li>
Must be able to work after hours and weekends when required to support projects and able travel to remote offices as needed</li><li>
Must have a broad knowledge of desktop applications, and be familiar with PC configuration using automation tools and LAN troubleshooting skills</li><li>
Must have strong verbal and interpersonal communication skills and be analytical in nature</li><li>
Must have the ability to organize complex material</li><li>
Must be detail orientated</li><li>
Must have excellent verbal and written communication skills</li></ul><h1 class="jobSectionHeader"><b>
Physical Demands, Work Environment, and Travel:</b></h1><ul><li>
This role operates in a modern, hybrid work environment, utilizing technology such as laptops, video conferencing tools, cloud-based applications, and collaborative platforms. Flexibility for remote work is supported, while in-office settings may still involve the use of standard office equipment like computers, telephones, and printers.</li><li>
The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. While carrying out job duties, the employee must regularly be able to speak clearly and hear effectively to communicate with others. The role also frequently requires standing, walking, using hands for fine motor tasks, and reaching with arms.</li></ul><div><b>
</b></div><div><b>
Additional Information:</b></div><ul><li>
This job description is subject to change and may be adjusted to meet the company's needs.</li><li>
Upon receiving an offer of employment, candidates will be required to undergo a background check and drug screening. Depending on the role, additional industry-specific skills testing may also be necessary prior to placement.</li></ul><div>
</div><div>
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.</div><div>
</div><div>
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.</div><div>
</div><ul><li>The compensation range provided represents our good faith representation of the high and low pay range for this position.</li></ul></div>

Technical Support Analyst II

The Cigna Group

<div><div>Main duties and responsibilities:<br>
<ul><li>Provide technical support to onsite and remote users.</li><li>Manage / monitor IT Service Desk Incidents via call management system.</li><li>Prioritize and allocate within IT Support teams all requests.</li><li>Manage User system access for various applications.</li><li>Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.</li><li>Ensure all incidents are managed in accordance with targets set out in SLA.</li><li>Escalate any issues/ outages to IT Service Desk Manager.</li><li>Work as part of a shift rota.</li><li>May be required to work as part of an on-call rota.</li></ul></div><div><br>
Required Skills (Essential):<br>
<ul><li>Three years within support team.</li><li>Windows 11 support and build experience. ( both OS and pc hardware)</li><li>Citrix Support experience</li><li>Active Directory experience</li><li>SCCM Experience</li><li>Exchange account maintenance</li><li>Incident management skills</li><li>Experience with a call management system</li><li>Experience with Office 2010/2016, 365</li><li>Experience with Networking/Patching/Server Support</li></ul></div><p><br>
Required Skills (Desirable):</p><ul><li>Microsoft certification</li><li>O365 Knowledge</li><li>Managing small projects from start to finish</li><li>Windows 10/11 migration experience</li><li>Avaya/Cisco Telephony skills</li><li>ITIL foundation certified</li></ul><p></p><p><b><br>
About Cigna Healthcare</b></p><p></p>
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.<p></p><p><i>
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><p></p><p><i>
If</i><i> you require reasonable accommodation in completing the online application process, please email: </i><i>SeeYourselfEMEA@cigna.com</i><i> for support. Do not email </i><i>SeeYourselfEMEA@cigna.com</i><i> for an update on your application or to provide your resume as you will not receive a response.</i></p></div>

IT Technical Support Associate Analyst

ZS Associates

<div>:
<p><b>
ZS</b> is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by <b>bringing together data, science, technology</b> and <b>human ingenuity</b> to deliver better outcomes for all. Here you&rsquo;ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a <b>client-first mentality</b> to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.</p>
 :
<p><b>
Senior IT Solutions Analyst</b></p><p></p><p><br>
We are looking for a seasoned Senior IT Solutions Analyst with strong IT customer support experience to join our team in Pune, India. This role focuses on evaluating the effectiveness, adoption, and user experience of IT solutions provided to end-users. You will work closely with technical teams to support the rollout of modern technologies and ensure user readiness through testing and feedback. A key part of the role involves creating clear, engaging enablement and communication materials such as job aids, knowledge base articles, training content, and newsletters. This is a unique opportunity to bridge IT innovation and user experience, driving global impact through effective solution deployment.</p><p></p><p><b><br>
What you&rsquo;ll do:</b>
</p><p><b>Senior IT Solutions Analyst</b> in the <b>Enterprise</b> will&hellip;</p><ul><li>
Collaborate with cross-functional IT teams and subject matter experts to review, edit, and finalize documentation</li><li>
Learn from subject matter experts and provide testing</li><li>
Suggest improvements to technology or the deployment process to improve user experience and/or adoption</li><li>
Assist in creating communication plans and user-facing materials for IT solution rollouts or changes</li><li>
Work regularly with our IT Help Desk to curate content that enables employees to troubleshoot and resolve common technical issues</li><li>
Work with the rest of the Solutions team to review current solutions</li><li>
Perform additional duties as required from time to time</li></ul><p></p><p><b><br>
What you&rsquo;ll bring:</b></p><ul><li>
BS/BA in Information Systems, English, Computer Science, or other relevant field of study required</li><li>
3+ years of work experience in IT and MS Office suite hands-on experience</li><li>
Having a user-centric approach and ensuring solutions are user-friendly and meet their requirements</li><li>
Aptitude for identifying issues and developing effective solutions</li><li>
Outstanding organizational/time management, planning and prioritization skills</li><li>
Experience and ability in clearly explaining technical concepts to non-technical end users and stakeholders</li><li>
Excellent command over the English language (especially grammar and sentence composition skills) required</li><li>
Fluency in English</li><li>
Client-first mentality</li><li>
Intense work ethic</li><li>
Collaborative spirit and problem-solving approach</li></ul>
 :
<div><b>
How you&rsquo;ll grow:</b></div><ul><li>
Cross-functional skills development &amp; custom learning pathways</li><li>
Milestone training programs aligned to career progression opportunities</li><li>
Internal mobility paths that empower growth via s-curves, individual contribution and role expansions</li></ul><div></div><div><b><br>
Perks &amp; Benefits:</b></div><div>
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.<br>
</div><div></div><div><b>Hybrid working model:</b></div><div>
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.</div><div></div><div><b><br>
Travel:</b></div><div>
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.</div><div></div><div><b><br>
Considering applying?</b></div><div>
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems&mdash;the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.</div><div></div><div><br>
If you&rsquo;re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.<br>
<br>
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.<br>
<br>
<b>To complete your application:</b><br>
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.<br>
<br>
NO AGENCY CALLS, PLEASE.<br>
<br>
Find Out More At:<br>
www.zs.com</div></div>

Senior IT Solutions Analyst

Clinton Health Access Initiative

<div>Overview:
<div>
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.</div><div></div><div><br>
CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.</div><div><br>
</div><div>At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries.</div><div></div><div><br>
WJCF is an Indian not-for-profit entity, registered under Section 8 of the Indian Companies Act 2013, and has an affiliation agreement with the Clinton Health Access Initiative (CHAI). Our mission is to save lives and improve health outcomes in the country by enabling the government and private sector to strengthen and sustain quality health systems. WJCF has partnered with the Ministry of Health &amp; Family Welfare and state health departments since 2007, providing technical and operational support across key health priorities, including infectious diseases (COVID-19, hepatitis, HIV, TB, vector-borne diseases), non-communicable diseases (cervical cancer, diabetes, sickle cell disease), maternal and child health (anaemia, immunisation, diarrhoea, pneumonia), sexual and reproductive health, health insurance and digital health (AB PM-JAY, ABDM), oxygen and hypoxemia management, safe drinking water, and climate and health.</div><div></div><div><br>
Learn more about our exciting work: http://www.clintonhealthaccess.org</div><div></div><div><b><br>
Programme Overview:
</b></div><div>Vector Borne Diseases (VBDs) such as malaria, visceral leishmaniasis (VL, also called kala-azar), lymphatic filariasis (LF), dengue, chikungunya, and Japanese encephalitis remain major public health concerns in India.</div><div><br>
</div><div>India has achieved remarkable reductions in VBD cases and deaths over recent decades. Malaria cases have reduced from 75 million at the time of India&rsquo;s independence to ~200,00 in 2023-24, while deaths have reduced from 800,000 to 83 during the same period. For LF, though active transmission and infection rates have declined, the chronic manifestations remain significant. India reported about ~600,00 lymphoedema cases and ~125,000 hydrocele cases caused by filarial worms in 2023. For VL, cases have reduced to ~500 in 2023. The Government of India has committed to the elimination of several VBDs within defined timelines- for example, eliminating malaria by 2030 and lymphatic filariasis and kala-azar ahead of global targets.</div><div></div><div><br>
Despite these gains, these illnesses continue to contribute substantially to disease burden, morbidity, mortality and disability, particularly among populations living in rural, remote, or otherwise underserved areas. Climate change, urbanization, migration, environmental factors, and gaps in vector control and surveillance continue to challenge disease elimination efforts.</div><div></div><div><br>
The National Center for Vector Borne Diseases Control (NCVBDC) is the nodal agency under the National Vector Borne Disease Control Programme (NVBDCP) responsible for orchestrating the government&rsquo;s response to VBDs. Its roles include policy formulation, standard setting, strategic planning (including disease elimination timelines), surveillance strengthening, capacity building, coordinating multi-sectoral and inter-governmental efforts, and deploying innovations in vector control, diagnostics, and community engagement.</div><div><br>
</div><div><b>Project Background:</b>
</div><div>WJCF is privileged to support NVBDCP's bold vision of accelerated elimination of VL and LF through an embedded technical support unit (TSU) since 2020. This TSU provides support to the NCVBDC including, inter alia:</div><ul><li>
Strengthened technical and managerial support to NVBDCP management</li><li>
Enhanced disease intelligence and analytics for improved programmatic decisions-making</li><li>
Adoption of dynamic innovations across disease portfolios, and, effective and sustained investments in the space of NTDs/VBDs</li><li>
Steering partnerships and multi-sector response</li></ul><p><b>
Position Summary:</b></p><div>
WJCF is seeking a highly motivated individual with outstanding credentials and demonstrated analytical abilities to work within NCVBDC. The Analyst would deliver critical and on-demand program insights by leveraging multiple data sources and field insights. They will also support data collation, analysis and visualization and identification of innovative approaches/technologies to support the elimination goals. The Analyst will report to the Lead for the VBD TSU.</div>
Responsibilities:
<ul><li>Consolidate and clean data from multiple sources and conduct multi-dimensional analysis for offering purposive insights to officials at NCVBDC.</li><li>
Develop and socialize pre-defined and custom-defined reports and dashboards for NCVBDC, state, and sub-state functionaries to utilize for routine program planning, decision-making, monitoring and management.</li><li>
Develop technical briefs and fact sheets to communicate key findings and suggestions across a matrixed government organization.</li><li>
Support the documentation of program progress through reports, presentations, and templates for effective internal use and dissemination of reports at the state and national levels.</li><li>
Undertake periodic visits to States/UTs and districts to identify challenges and address gaps.</li><li>
Undertake other responsibilities as needed.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in public health, statistics, economics, life sciences or other related fields with minimum 2 years of professional experience; or master&rsquo;s degree with minimum 1 year of professional experience.</li><li>
Professional experience in a dynamic and innovative work environment, inter alia, life science research, impact evaluation, development consulting, public sector advisory.</li><li>
Previous experience with M&amp;E, Data analytics and dashboard development for funded projects.</li><li>
High levels of proficiency in Microsoft Word, Excel, and PowerPoint.</li><li>
Ability to work independently in high-pressure and unstructured settings, to work closely within and across other teams and to adapt to new environments and challenges.</li><li>
Excellent written and oral communication skills in English, problem-solving and strong organizational abilities and detail-oriented approach.</li><li>
Willingness to travel frequently (~20-30% time).</li></ul><p><b>
Last Date to Apply:</b> 22nd March, 2026</p></div>

M&E Analyst - VBD Technical Support Unit

UNIQZ TECHNOLOGIES

<p>Support Analyst</p><p>Company: Uniqz Technologies</p><p>Location: Nagercoil</p><p>Salary: ₹10,000 &ndash; ₹12,000 per month</p><p>Job Type: Full-time</p><p>Experience: Freshers &amp; Experienced Candidates Can Apply</p><p>Gender: Male &amp; Female Candidates Preferred</p><p>Job Summary</p><p>Uniqz Technologies is looking for a dedicated and customer-focused Support Analyst to join our team in Nagercoil. The ideal candidate should have strong communication skills, excellent client-handling ability, and a proactive approach to problem-solving. Freshers with good communication skills are welcome to apply.</p><p>Key Responsibilities</p><p>Handle client queries via phone, email, and chat in a professional manner</p><p>Provide technical and non-technical support to customers</p><p>Understand customer requirements and offer appropriate solutions</p><p>Maintain proper records of customer interactions and follow-ups</p><p>Coordinate with internal teams to resolve issues efficiently</p><p>Ensure customer satisfaction and timely issue resolution</p><p>Prepare basic reports and maintain documentation</p><p>Required Skills</p><p>Strong verbal and written communication skills</p><p>Good client handling and relationship management skills</p><p>Basic knowledge of MS Office (Word, Excel, Email)</p><p>Problem-solving ability</p><p>Time management and multitasking skills</p><p>Positive attitude and willingness to learn</p><p>Eligibility Criteria</p><p>Any Degree (Preferred)</p><p>Freshers with excellent communication skills can apply</p><p>Prior experience in customer support / technical support is an added advantage</p><p>Why Join Uniqz Technologies?</p><p>Friendly and supportive work environment</p><p>Opportunity to learn and grow</p><p>Skill development and career advancement</p><p>Exposure to real-time client interaction</p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹10,000.00 - ₹12,000.00 per month</p><p>Work Location: In person</p>

Support Analyst

CHRISTUS Health

<div><b>Description</b><p><b><br>
Summary:</b></p>
<p>The System Analyst I assists in providing computer operations administration and support for the system environments, helpdesk and desktop support to end-users, availability and access to computer systems and databases, and management of data flow in all systems. The System Analyst I, with supervision, is responsible for the maintenance of TLRA&rsquo;s systems environment by participating and providing technical skills in activities related to the support of database administration, system availability, system security, data integrity, system performance and capacity monitoring with assistance from the TLRA System Administrator. This is done through special projects, interfaces, software installs, and problem resolution at the direction and with the supervision of the TLRA IM Manager. The System Analyst assists in delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The System Analyst I is also responsible for supporting the business goals and objectives for TLRA, the Information Management unit, and the organization as a whole.</p>
<p><b>Responsibilities:</b></p>
<ul><li>Responsible for assisting in administering, monitoring, and troubleshooting all systems software and hardware on all servers, including the ASPECT Dialer system, CUBS, ACCULOGIC, and Lytec.</li><li>
Assist in the application support of CUBS, ASPECT Dialer system, ACCULOGIC, and Lytec, which includes performing upgrades and maintenance as needed and run diagnostics as scheduled or required.</li><li>
As it relates to CUBS and the ASPECT Dialer system, review and monitor logs to ensure automated work processes have occurred timely and accurately, and assist in the development and enhancement as related to system procedures and processes.</li><li>
As it relates to the ASPECT Dialer system, responsible for troubleshooting issues related to inbound and outbound calling
</li><li>Responsible for computer operations related to the CUBS server, peripherals, and system consoles, which includes scheduling, executing, and monitoring computer processes and job runs.</li><li>
Perform back up and restore procedures, shutdown and recycle procedures, and purge procedures.</li><li>
Provide support for data transfer using the LAN/WAN (ASPECT Dialer system, CUBS, file transfers).</li><li>
Execute interface processes timely and accurately including reconciliation of data received and processed.</li><li>
Provide administrative backup for the UNIX O/S, Windows2000 server O/S, and Windows2003 server O/S running CUBS, the ASPECT Dialer, ACCULOGIC, and Lytec applications.</li><li>
Provide helpdesk and desktop support by documenting problems and/or requests for customer assistance, analyze reported problems and work with customers and vendor support to resolve problems as they occur.</li><li>
Responsible for technical support, which includes the setup and configuration of new devices, maintaining optimal system and application utilization, assisting in performing upgrades as needed, performing maintenance, and running diagnostics as scheduled or required.</li><li>
Develop and maintain necessary skills to provide customers with varying levels of application and hardware support.</li><li>
Assist in creating, updating, and managing process and procedure documentation.</li><li>
Serve as a liaison between the customer and vendor to define application needs and/or determine problems.</li><li>
Project management, development, and facilitation of timely project completion.</li><li>
Coordinate vendor maintenance.</li><li>
Provide assistance in Associate training on applications and hardware as it relates to TLRA.</li><li>
Provide assistance with equipment setup for special events.</li><li>
Monitor operational supplies and order as needed, including PC&rsquo;s, phones, headsets, printers, fax machines, and any other equipment needs.</li></ul>
<p><b>Requirements:</b></p>
<ul><li>Associate Degree required</li></ul>
<p>Work Schedule:</p><br>
<p>8AM - 5PM Monday-Friday</p>
<p><b>Work Type:
</b></p><p>Full Time</p></div><p></p>

System Analyst I - Procurement Center

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