technical support analyst

Butzel Long

<div><div>7.30.2026</div>
<div>
LOCATION: Troy

GENERAL PURPOSE: Butzel is seeking an IT Technical Support Analyst to join its Information Technology Department in the Firm&rsquo;s Troy office. The position reports to the Chief Information Officer and is responsible for delivering outstanding, proactive internal client support to the Firm&rsquo;s staff across its multiple offices. The IT Technical Support Analyst will provide occasional Break-Fix support, Video Conference support, and Equipment setups (MAC).

RESPONSIBILITIES:
<ul>
<li>Provide first-contact Help Desk support to all Butzel users via phone, e-mail, help desk ticketing software, or other channels, as appropriate.</li>
<li>Document all customer contact according to established team processes.</li>
<li>Provide resolution to reported technical issues in accordance with established Knowledge Base Articles.</li>
<li>Assign more complex Application, Break-Fix, and Network related issues to other team members based upon team procedures.</li>
<li>Identify potential global issues and notify team leadership.</li>
<li>Maintain awareness of team activities and global issues in order to provide accurate and timely status to Users.</li>
<li>Review existing Help Desk tickets on a regular basis and provide appropriate follow-up with Users.</li>
<li>Coordinate with other team members and the help desk vendor to resolve reported issues within an established timeframe to ensure optimal customer satisfaction.</li>
<li>Identify opportunities for process improvement and collaborate with team members with respect to documentation and implementation of these process improvements.</li>
<li>Provide occasional after-hours call support on a rotational basis with other team members.</li>
<li>Perform other hardware and software technical support tasks as assigned.</li>
</ul>
SKILLS AND ABILITIES:
<ul>
<li>Demonstrated ability to work in a fast-paced collaborative environment.</li>
<li>High-level competency with Microsoft Windows 11 / Office 365 products and software, and related processes.</li>
<li>Basic understanding of Active Directory and application integration including OU, security group, distribution lists, and group policy administration.</li>
<li>Prior experience supporting desktops, laptops, and other technology in an office setting is essential.</li>
<li>Qualified candidates will possess strong customer service skills with a desire to learn and grow within a collaborative team environment.</li>
</ul>
EDUCATION, EXPERIENCE AND/OR TRAINING:
<ul>
<li>Associate's degree with one to two years of experience</li>
<li>Minimum of two (2) years of prior experience in a Help Desk support capacity, supporting multiple users</li>
</ul>
To submit your resume or for information regarding current career opportunities, please contact recruiting@butzel.com</div></div>

Technical Support Analyst

Town of Rocky Mount

TOWN OF ROCKY MOUNTFull-TimeTechnical Support AnalystDo you have experience in local government and information technology (IT)? The Town of Rocky Mount is seeking a detail-oriented Technical Support Analyst. The Town is home to approximately 5,000 residents and consists of approximately 6.9 square miles. Our Town government consists of the departments of Administration, Public Works, Police, Fire, Community Development, Water, and Wastewater.This position supports daily IT communication functions in maintaining the Town&rsquo;s IT network, primarily focused on support of Tyler Technologies/Munis applications, users, hardware, and peripherals. Duties of the position include but are not limited to providing knowledgeable, professional technical support for software and hardware issues with efficient response times. Collaborate with Town staff and other end users to diagnose and resolve technical problems. Repair and optimize desktops, laptops, monitors, iPads, mobile devices, printers, scanners, and peripherals. Schedule and perform installations or upgrades. This position will also test procedures in a control environment first to ensure success, as well as assist with implementation and training of software and hardware solutions to ensure successful integration with the Town network.Qualified candidates should have a Bachelor&rsquo;s degree, or 4+ years of directly equivalent experience, or a combination thereof. Experience as it relates to municipal business processes that include Munis/Tyler Tech Financials, Utility Billing, Tax Billing, HR, Payroll, Cashiering, Business Licenses, and Web/Content Management is highly preferred. CompTIA, Cisco, Microsoft, or Google certification(s) a plus.Salary dependent upon qualifications ($62,922+/yr). Excellent fringe benefits include, but not limited to health, dental, and vision paid for by employer for employee only coverage and family coverage only $520 per month. Eligible for a contribution of up to $600 by employer towards a flexible spending account, participant of the Virginia Retirement System, employer-paid life insurance and short-term disability insurance. Begin accruing 6.50 hours every two weeks of paid time off (PTO).Candidates must submit a resume and a Town of Rocky Mount Application for Employment to the Town of Rocky Mount, Human Resources Dept., 345 Donald Ave., Rocky Mount, VA. 24151. Application and complete job description can be found on our website, www.rockymountva.org. Click on Services at the top of the page and then Employment. Physical, screenings, and background/credit check are also required and will be successfully completed for the person chosen.Come work in a small town and make a big impact! First review of applications will begin August 19, 2026. Open until filled.The Town of Rocky Mount is an Equal Opportunity Employer.Pay: From $62,922.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Imperial PFS

<div>JOB SUMMARY:
As a member of the Service Desk team, the technical support analyst acts as a central point of contact for all IT requests and problems. Facilitates problem resolution by fixing level 1 and some level 2 issues and escalating other issues to higher levels of support. 

KEY RESPONSIBILITIES:
<ul><li>Ensure customer satisfaction by logging and assigning an appropriate priority to all calls/requests. Keeps client updated on the status of problem resolution.</li>
<li>Identify technology based problems and their root causes, and take responsibility for timely resolution, troubleshooting, and repair using proven tools, resources, and a variety of processes.</li>
<li>Responsible for the installation, configuration, maintenance, and troubleshooting of desktop and laptop systems.</li>
<li>Initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that exceed documented targets.</li>
<li>Develop written documentation for new and existing procedures.</li>
<li>Create and maintain knowledge base of articles used by IT resolver groups and Associates for self-help instructions.</li></ul> 

REQUIRED SKILLS:
<ul><li>Extensive knowledge of operating systems, computer/laptop/printer hardware installation and repair.</li>
<li>Advanced knowledge of a wide variety of software applications, including but not limited to: MS Office, Outlook, Mobile Computer, Smart Phones/Blackberry, faxing, scanning, and other similar programs.
</li><li>Above average knowledge of computer networking (LAN) and troubleshooting of connectivity issues.
</li><li>Knowledge of service desk and customer service best practices</li>
<li>Knowledge of ITIL standards and usage of ServiceNow or equivalent ITSM tool.
</li><li>Excellent communication skills, particularly via phone and email.
</li><li>Dedicated to high quality customer service and a working knowledge of enterprise-wide service delivery procedures.</li>
<li>Strong problem-solving skills and inherent decision making abilities</li></ul> 

EDUCATION QUALIFICATIONS:
High School
Some College</div>

Weld County, CO

<div><h2 class="jobSectionHeader">Compensation Range</h2>
$34.99 - $45.49
-<h2 class="jobSectionHeader">
Job Description Summary</h2>
This Information Technology Technical Support Center (TSC) Analyst is a dual purpose, onsite position responsible for delivering high quality technical support, onboarding and offboarding processing, cellular device management and issue escalation oversight. This role requires daily face-to- face interaction, organizational and communication skills along with advanced decision-making. The position will provide daily onsite setup, configuration and support for various hardware resources, including laptops, desktops and cellular devices. The role coordinates and executes in-person meetings, training and support experiences with IT directors, county personnel and vendors to ensure high‑priority and complex technical issues are addressed in a timely, accurate, and customer‑focused manner to ensure resolution and continuous improvement of IT customer service delivery.
-<h2 class="jobSectionHeader">
Job Description</h2>
Technical Support - 75%<ul><li>
Daily commitment as a service-focused, knowledgeable, and reliable client support professional.</li><li>
Perform detailed analysis, diagnosis, and resolution of complex end-user problems and provide recommendations to implement corrective solutions, including deskside repair as needed.</li><li>
Receive, document, and respond to incoming calls, e-mails, walk-in, and/or off-site support requests.</li><li>
Utilize and build upon established procedures related to the identification, categorization, prioritization, and resolution of client support requests.</li><li>
Install, configure, test, maintain, and monitor end-user workstations and related hardware and software as required.</li><li>
Escalate complete problems for assistance through subject matter experts as needed.</li><li>
Develop and document technical resources for use by peers within the established knowledgebase.</li><li>
Document asset management changes within the inventory system.</li></ul> 
Project - 25%<ul><li>
Participate in and support ongoing projects as requested.</li><li>
Support ongoing cybersecurity initiatives and topics.</li><li>
Communicate project information to TSC staff for training and feedback.</li><li>
Identify additional opportunities to engage with and support ongoing changes in technologies.</li></ul>
-<h2 class="jobSectionHeader">
Required Qualifications</h2>
Required Education<ul><li>
Bachelor's Degree or 4 years Technical Support/Help Desk</li></ul>
Required Experience
<ul><li>1 year Technical Support / Call Center / Desktop Support</li></ul>
Skills and Abilities<ul><li>
Experienced with the setup and configuration of Windows, Microsoft Office 365 products, and other standard/daily use applications. (High proficiency)</li><li>
Knowledge of standard desktop and laptop hardware components and associated peripherals. (High proficiency)</li><li>
Working knowledge of a range of diagnostic and mass deployment utilities. (Medium proficiency)</li><li>
Familiarity with the advanced principles of ITIL and PMP. (Medium proficiency)</li><li>
Proven track record of understanding and meeting customer expectations through service level agreements. (High proficiency)</li><li>
Basic understanding of project management principles. (Medium proficiency)</li><li>
Strong oral and writing skills. Must be able to interact with multiple groups within the team at many levels. (High proficiency)</li><li>
Familiarity with CJIS, HIPAA, and PCI policies and procedures. (Medium proficiency)</li><li>
Candidate must pass criminal background check prior to employment start date.</li></ul>
Licenses and Certifications<ul><li>
DL NUMBER - Driver License, Valid and in State Must have and maintain a valid Colorado driver&rsquo;s license and use of personal, insured vehicle. Dependable transportation and auto insurance, maintained at all times, as required by State law. Required</li><li>
CompTIA A+ Certification Preferred</li><li>
HDI - Help Desk Institute Preferred</li><li>
Information Technology Infrastructure Library (ITIL) Preferred</li><li>
Driving is essential in this position.</li><li>
Candidate must have a valid Driver&rsquo;s License and Liability Insurance Upon Hire Required</li><li>
Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring and random drug screens throughout employment. Upon Hire Required</li><li>
Pre-employment substance screening is required for this position.</li><li>
Candidate must pass a background check per requirements.</li><li>
This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.</li></ul>
-
Use the link below to get a closer look at the generous benefits offered:
https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits
-
Weld County is an equal employment opportunity employer. We ensure that all employment practices are conducted without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity or expression, genetic information, protected veteran status or any other protected status in accordance with federal, state, and local laws. Weld County pledges to uphold a work environment free from discrimination and harassment, promoting fairness and dignity for all employees. We actively take affirmative action to comply with nondiscrimination policies and invite qualified individuals in need of reasonable accommodations to contact our Human Resources Department at humanresources@weld.gov or (970) 400-4234.</div>

LexisNexis Risk Solutions

<div>Job Discipline Description Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly | Resolves technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and/or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and/or analytical methods Works with a moderate degree of supervision Recommended Skills Functional Knowledge: Applies analytical and technical skills to perform a variety of activities Business Expertise: Has good understanding of how the team integrates with others Leadership: Has no supervisory responsibilities Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures Impact: Impacts the quality and quantity of own work Interpersonal Skills: Uses communication skills and common courtesy to exchange information
U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .</div>

Technical Support Analyst I

Dairy Queen

<div>Company Description 
About International Dairy Queen, Inc.International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com.
Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges. 
Job Description 
Provides advanced technical and customer service support to local and remote staff. Responsibilities include responding to Level I technical and desktop support for incidents and requests, performing advanced troubleshooting procedures, and solving complex technical problems on computer hardware, software, components, and network connectivity. This includes, but is not limited to, desktop PCs, laptops, telephones, printers, audio/visual (AV) equipment, MS 365 products, and various proprietary applications.
The Technical Support Analyst (TSA) II will utilize remote access to client PCs to support advanced solutions, maintain and administer Active Directory network accounts, and process/manage customer information using ServiceNow. A vital function of the Analyst will be maintaining high customer satisfaction by interacting with users via ServiceNow Self-Service, chat, telephone, and email. Additionally, the role involves mentoring Level I analysts, handling escalated issues, and contributing to the development of support documentation and training materials.
Primary Accountabilities:
Administration &amp; Support<ul><li>
Ability to perform all TSA I activities along with the following:</li><li>
Maintain high customer service for all support queries and adhere to service management principles by retaining ownership of user issues, updating end-user tickets with comprehensive notes, and communicating progress in a timely manner.</li><li>
Possess deeper technical knowledge to resolve more complex issues. This includes diagnosing and resolving intricate hardware problems, addressing software conflicts and compatibility issues, and escalating long-lasting hardware failures to vendors when necessary. They analyze system logs, perform diagnostics, and implement advanced solutions to verify resolution.</li><li>
Administration of user accounts, permissions, and roles in Active Directory or similar systems. They perform tasks such as creating and modifying MS365 Teams, setting up new workstations, repurposing hardware, and managing mobile assets. They document all administrative actions and ensure systems are updated and secure.</li><li>
Use scripting languages like PowerShell or Python to automate repetitive tasks and improve efficiency. They write, test, and deploy scripts in production environments and troubleshoot any issues that arise during the process.</li><li>
Provide in-depth support for specific applications used within the organization, such as Adobe, ScreenMeet, AutoCAD, and Microsoft Applications. They configure and customize applications to meet user needs, diagnose and resolve common installation errors, and review installation logs to troubleshoot issues.</li><li>
TSA II should be familiar with network configurations, workstation logs, security awareness, and act as a vendor liaison, handling vendor technical support requests when problems cannot be resolved.</li><li>
Be an advanced trainer and mentor.</li><li>
Receive and manage internal escalations.</li><li>
Other duties as assigned or required.</li></ul>
Service Development<ul><li>
Efficient handling and prioritization of support tickets. Use ITSM principles and ServiceNow to manage tickets, communications, and maintain and track changes to the Knowledge Database.</li><li>
Identify and manage recurring issues through root cause analysis and trend analysis. Conduct thorough investigations to determine the underlying causes of problems and implement solutions to prevent recurrence. Document and communicate the problems and resolutions effectively.</li><li>
Knowledge Base Contribution: Adding new solutions and updating existing articles in the knowledge base. Searching and applying solutions. Reporting knowledge gaps. Reviewing expired articles.</li><li>
Standard Operating Procedures: Documenting standard procedures for common tasks and issues and ensuring SOPs are easily accessible to all team members.</li><li>
Feedback and Improvement: Gathering feedback from users and team members. Collecting Feedback: On the usefulness of knowledge base articles. Continuous Improvement: Improving documentation based on feedback and new insights.</li><li>
Anticipate customers' and teammates&rsquo; needs and proactively identify solutions.</li><li>
Create and maintain knowledge of emerging technology.</li><li>
Consider, propose, and collaborate on ideas around continuously improving service delivery.</li></ul>
Communication &amp; Collaboration<ul><li>
Communicate effectively, verbally and in writing, with people at all levels of the organization</li><li>
Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers</li><li>
Establish and maintain effective relationships with staff members, customers, franchisees, and vendors.</li><li>
Work in a team environment, making positive contributions to the organization.</li></ul>
The US national hourly range for this position is $32.23- $38.67. This role is elgible for overtime. The range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience. 
Qualifications 
Education and Qualifications:<ul><li>
High School Diploma or equivalent required.</li><li>
3 to 5 years of prior Help Desk and Desktop Support experience for a company with at least 400 users</li><li>
3 years of experience supporting Windows operating systems and Office products; proficiency supporting Macintosh hardware and software a plus</li><li>
Experience supporting and troubleshooting network connectivity (local, remote, VPN) issues</li><li>
ITSM experience a plus, including ITIL principles</li><li>
Ability to work under pressure, prioritize multiple requests, meet deadlines, and achieve goals</li><li>
Strong telephone, oral, and written communication skills required</li><li>
Ability to work and rotate support shifts as required</li><li>
Must demonstrate accountability, willingness to accept responsibility, and commitment to customer satisfaction and excellent attention to detail.</li><li>
Full-time, on-site position (not hybrid or remote)</li><li>
Minimal travel will be required</li></ul> 

Additional Information 
All your information will be kept confidential according to EEO guidelines. 
Benefits
Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here.
Work Environment
Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs.
Inclusion &amp; Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome. 
IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.</div>

Technical Support Analyst II - Enterprise Technology (Onsite)

InComm Payments

<div>Overview:
<div>
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.</div><div></div><div> 
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world&rsquo;s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.</div><div> 
</div><div>You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.</div> 
<div></div>
About This Opportunity:
<div>
The IT Technical Support Analyst I position provides tier I level support for InComm&rsquo;s IT Operations Center. IT Operations Center Analysts are responsible for monitoring and assessing potential issues relating to critical IT applications, systems and devices. The IT Technical Support Analyst I will monitor all incoming alerts using various tools and perform actions based on predefined instructions. This position includes performing troubleshooting, manual alert correlation, and resolving issues as required. Team members are expected to monitor and triage production incidents, providing feedback and support throughout the incident lifecycle. Personnel work directly with architecture, infrastructure, application and operational support teams to provide support of day to day maintenance activities such as certificate renewals, network configuration changes, patching, software deployments, etc.</div><div></div><ul><li> 
Please note this is a 24/7 support environment and this role will cover the 2nd shift, 2:00 PM &ndash; 10:00 PM with schedule TBD</li></ul>
Responsibilities:
<ul><li>Daily monitoring of company platforms, including ServiceNow AIOPS, Splunk, Dynatrace and similar tools</li><li>
Monitor daily changes as part of Change Management</li><li>
Document Incidents with all required activities and information</li><li>
Manage service disruption and follow company defined escalation process</li><li>
Daily email communication with internal and external customers</li><li>
Follow all Company defined roles and responsibilities</li><li>
Work a 2nd shift role with understanding of critical nature of attentiveness</li></ul>
Qualifications:
<ul><li>0 - 2 years of experience</li><li>
Demonstrated ability to pay attention to detail and always remain alert.</li><li>
Experience using AI tools</li><li>
Good communication skills, both verbal and written</li><li>
Team player, understanding of working with a team and working shifts</li><li>
Technical knowledge of Microsoft platforms including Windows Operating Systems, Office Products including Outlook, Teams and Sharepoint.</li><li>
Service entry and tracking knowledge using Service Now</li><li>
Knowledge of monitoring tools including Splunk, Dynatrace, Pingdom</li><li>
Change management and knowledge of incident management</li><li>
ITIL knowledge, Service Management experience</li><li>
Ability to work 2nd shift and weekends</li></ul><div></div><div> 
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran&rsquo;s status, age, disability status, genetics or any other category protected by federal, state, or local law.</div><div></div><ul><li> 
This position is eligible for the Employee Referral Bonus Program - Tier I</li></ul><div>
#LI-GF1</div></div>

Tech Support Analyst I

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Technical Support Analyst II - Enterprise Technology (Onsite)

Tech Support Analyst I