technical support analyst

Hope Network

<div>The Technical Support Analyst is a key associate at Hope Network whose primary responsibilities include: Service Desk Support - Document, triage and resolve all issues related to PCs, Printers, Mobile Devices, and Desktop Applications. Interact with Users, and document all issues in Ticket Management System. Monitor Network and Systems infrastructure escalating to other support groups as needed. Manage PC Imaging software, Audio and Video Conferencing technology and Access Administration. 


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 


This is not intended to be an exhaustive listing of job functions. This job description is in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned. 

<div>
<ul><li>Regular and predictable attendance is an essential requirement of this position. 
</li></ul>
<ul><li>Respond to requests for technical assistance in person, via phone, and electronically. 
</li></ul>
<ul><li>Log all Service Desk interactions in the Ticket Management System as they are received; maintain status notes on items that are not immediately closed. Communicates risks/issues/progress with customers in a prompt and timely fashion. 
</li></ul>
<ul><li>Analyzes and resolves incidents and requests regarding use of application software or hardware. 
</li></ul>
<ul><li>Researches, recommends and applies technical solutions to enhance productivity in meeting business needs. Demonstrates aptitude for analytical problem solving by balancing the use of troubleshooting tools with a practical application of experience and creativity. 
</li></ul>
<ul><li>Routinely investigates availability issues pertaining to domain/network resources, identifies and resolves specific issues. 
</li></ul>
<ul><li>Performs PC and General IT support for remote offices and locations throughout Hope Network. Occasionally may travel to lead onsite activities or to provide specialized onsite support at remote locations. 
</li></ul>
<ul><li>Provides input and recommendations for departmental processes and procedures, considering impact on the organization. Evaluates and implements best practices with technology.</li></ul>
<ul><li>Identify trends and escalate situations requiring urgent attention and complete in a timely manner. 
</li></ul>
<ul><li>Monitor network traffic utilizing analysis tools to address network connectivity and performance issues. 
</li></ul>
<ul><li>Evaluates and tests new operating systems individually or as part of a team. Provides recommendation and if necessary implementation planning and assistance upon testing completion. 
</li></ul>
<ul><li>Understand and manage PC Imaging software.</li></ul>
<ul><li>Prepare accurate activity reports on a consistent basis. 
</li></ul>
<ul><li>Completes additional tasks such as inventory, shipping, and imaging. 
</li></ul>
Provides ongoing support for local servers and network as requested by server and network groups. 
<ul><li>
</li></ul>
<ul><li>Provides after hours and on-call support as needed, and regularly participates in on-call rotation.</li></ul>
<ul><li>Procurement and support of IOS and other mobile devices (cell phone, Smartphone, and tablet).</li></ul>
<ul><li>Track and inventory computer hardware, software and mobile assets.</li></ul>
<ul><li>Perform Active Directory and Microsoft Exchange access administration (shared drive, account permission changes, mailbox and distribution list creation)</li></ul>
<ul><li>Installing, physically moving, changing/upgrading, and disposing of computer hardware and software products.</li></ul>
<ul><li>Maintains anti-virus protection, OS service packs and pushing software via SCCM.</li></ul>
<ul><li>Handling print queue issues.</li></ul>
<ul><li>Conducts informal and formal technical and/or business presentations for peers, customers, and occasionally at the organization level.</li></ul>
Completes project planning, including identifying project requirements, establishing milestones, tasks, task assignments, business benefits, and potential risks for project. 
<ul><li>
</li></ul>
<ul><li>Manages PC and mobile device loaner program.</li></ul>
<ul><li>Maintains and protects confidentiality with regard to all aspects of patient care and employee information.</li></ul>
<ul><li>Create and publishes new documentation pertaining to previously undiscovered software/hardware issues in knowledge base and end-user FAQ.</li></ul>
<ul><li>Create and publishes new documentation pertaining to Operating System issues in knowledge base and end-user FAQ.</li></ul>
May work with software and hardware vendors for product specifications, evaluation, technical problems and solutions. 
<ul><li>
</li></ul>
<ul><li>Evaluates, tests and recommends new hardware and software products individually or as part of a team. Provides recommendations and if necessary implementation planning upon testing completion.</li></ul>
<ul><li>Performs other duties as assigned.</li></ul></div> 


Educational / Talent Requirements: 

<div>
<ul><li>Bachelor&rsquo;s degree in Information Technology is required or an equivalent of education and/or experience.</li></ul>
<ul><li>Working knowledge of fundamental operations of relevant software, hardware and other equipment in Windows Environment (Windows 10, Server 2012-2016)</li></ul>
<ul><li>Adjusts to constantly changing conditions, displaying a positive attitude toward new opportunities.</li></ul>
<ul><li>A+ Certification is highly preferred.</li></ul>
<ul><li>Network + Certification is highly preferred.</li></ul>
<ul><li>Good time management skills.</li></ul>
<ul><li>Strong interpersonal skills and the ability to provide customer (employee) with outstanding customer care and service at all times.</li></ul>
<ul><li>Interacts and collaborates with team members in a cooperative spirit.</li></ul>
<ul><li>Ability to communicate problems with supervisors as they become known.</li></ul>
<ul><li>Must have a professional attitude, strong work ethic, and the ability to work in a fast-paced, dynamic environment.</li></ul>
<ul><li>Displays competence in prioritizing tasks, managing project responsibilities, consistently meeting deadlines, and showing autonomy in completing tasks to balance phone and project work.</li></ul>
<ul><li>Able to exercise good judgment, use critical thinking skills, problem solving techniques, and decision making skills.</li></ul>
<ul><li>Coordinates and/or independently works on single or multiple, complex projects or tasks, requiring limited technical or management guidance.</li></ul></div> 


Work Experience Requirements: 

<div>
<ul><li>2 -3 years Help Desk / Service Desk experience in a multi-site Corporate Environment.</li></ul>
<ul><li>Experience troubleshooting Network Printers, Mobile Devices, Desktops, Laptops.</li></ul>
<ul><li>Experience applying critical thinking skills to provide creative and effective resolutions.</li></ul>
<ul><li>Experience working with computer deployment strategies and methodologies.</li></ul>
<ul><li>Theoretical and practical knowledge of computer systems and synergies between IT ecosystems.</li></ul></div></div>

Technical Support Analyst

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
inHANCE is seeking a qualified individual with a strong technical background to join their customer support team as a Level 3 Technical Support Analyst. The Level 3 Technical Support Analyst serves as the highest tier of technical escalation for our CIS/ERP Solutions. As a Support Specialist/Analyst you will be responsible for providing exceptional customer service and software support via phone, e-mail, chat messaging and various remote connection products for our customer CIS software. This role focuses on advanced troubleshooting, root cause analysis, database investigation, performance diagnostics, and close collaboration with R&amp;D and Professional Services teams.<div>
Key Responsibilities 
<ul><li>Act as Tier 3 escalation point for complex product, database, configuration, and integration issues</li><li>Perform structured root cause analysis across application, database, configuration, and infrastructure layers</li><li>Analyze and internalize customer-specific configurations (rate structures, billing parameters, financial mappings, permissions, and interfaces)</li><li>Reconstruct operational workflows from configuration and data patterns</li><li>Diagnose billing, meter reading, financial posting (GL/AP/AR), and interface anomalies</li><li>Troubleshoot and resolve product issues reported by clients within service agreement timeframes</li><li>Write and execute advanced SQL queries for investigation, validation, and safe data corrections</li><li>Validate defects and provide reproducible cases to R&amp;D</li><li>Identify systemic trends and recurring technical issues</li><li>Assess data integrity risks and recommend corrective actions</li><li>Respond to support requests via phone, email, chat, and remote tools; interact with clients to address inquiries, concerns, and requests</li><li>Log and document all cases in the CRM</li><li>Collaborate with R&amp;D on bug fixes, enhancements, and custom work requests</li><li>Participate in quarterly software upgrade rollouts</li><li>Create and maintain Knowledge Base articles</li><li>Document findings clearly for Support, Professional Services, R&amp;D, and customers</li></ul></div> 
Required Skills &amp; Qualifications:<div> 
Technical Skills 
<ul><li>Advanced SQL proficiency (complex joins, aggregations, casting, performance tuning, execution plans)</li><li>Strong understanding of relational databases and data integrity principles</li><li>Experience troubleshooting production ERP or CIS systems</li><li>Ability to analyze stored procedures, scheduled jobs, background services, and integrations</li><li>Solid knowledge of billing cycles, financial postings, and transactional workflows</li><li>Familiarity with Windows Server environments and basic networking concepts</li><li>Experience with VM environments (e.g., Microsoft Azure) is a plus</li></ul></div><div> 
Analytical &amp; Problem-Solving Skills: 
<ul><li>Ability to rapidly learn and retain complex, customer-specific system configurations</li><li>Strong systems thinking &ndash; understand interactions between configuration, data, workflows, and code</li><li>Skill in reconstructing system behavior from configuration and data patterns</li><li>High pattern recognition across multiple customer implementations</li><li>Structured root cause analysis methodology</li><li>Ability to mentally simulate transaction flows (meter read billing GL posting reporting)</li><li>Risk awareness regarding downstream impacts of changes</li></ul></div><div> 
Communication &amp; Professional Skills (Required): 
<ul><li>Excellent written and verbal communication skills (non-negotiable)</li><li>Ability to explain complex technical concepts clearly to non-technical users</li><li>Strong documentation skills</li><li>Effective collaboration with R&amp;D, Professional Services, and Support teams</li><li>Ownership mindset with end-to-end accountability</li><li>Positive, results-oriented attitude</li><li>Ability to multi-task and meet deadlines in a fast-paced environment</li></ul></div><div> 
Experience 
<ul><li>2+ years of technical customer support experience preferred</li><li>Demonstrated ability to work effectively in a collaborative team environment</li><li>Experience with utility billing, Accounts Receivable, or Inventory software is a plus</li></ul></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Technical Support Analyst (Level 3)

Easy Recruitment PK

ROLE PURPOSE:A Technical Analyst job description involves bridging business needs with IT solutions, focusing on researching, analyzing, and implementing systems, software, or financial strategies, requiring strong analytical, problem-solving, and communication skills to support operations, troubleshooting issues, and contribute to strategic planning in areas like IT infrastructure or market analysis. Key duties include analyzing data, troubleshooting technical issues, collaborating with teams, managing projects, and recommending technology solutions.Key responsibilities&middot; System Analysis &amp; Support: Analyze business needs, research data, Analyze and optimize merchant risk and fraud detection flows in partnership with Risk and Compliance Team&middot; Solution Development: Develop and implement technical system enhancements, recommend software/hardware, and design solutions for complex applications. Define the solution design, ensuring technical solutions accurately reflect business requirements and adhere to performance, security and scalability standards.&middot; Project Management: Participate in project planning, create project specifications, and oversee analysis projects.&middot; Stakeholder Collaboration: Act as a liaison between technical teams and business stakeholders, communicating technical implications and gathering requirements.&middot; Reporting &amp; Documentation: Create reports, documentation, and maintain knowledge of technological advancements&middot; Monitoring: Create reports, documentation, and maintain knowledge of technological advancements&middot; Define acceptance criteria and success metrics for all requirements.&middot; Lead and coordinate user acceptance testing and system integration testing activities, ensuring the delivered solution meets the defined business requirements and quality standards.&middot; Support post-implementation validation and monitoring to ensure business value realization and stable operationSpecialist Skills / Technical Knowledge, Technical Competencies Required for this role:&middot; Experience (7 &ndash; 10 Years) with specific card schemes compliance projects.&middot; Experience (4 &ndash; 5 Years) with TSYS Acquiring Suite and having in depth knowledge of TSYS FraudGuard systems&middot; Experience (7 &ndash; 10 Years) with payment acquiring systems (Authorization and Back-office)&middot; Relevant experience of working with Merchant Acquirers or Cards Divisions of large banks or Vendors. (Mandatory)&middot; In depth knowledge of Enterprise Fraud and Risk Management System(EFRMS) is a must.&middot; Bachelor&rsquo;s degree in computer science, IT, Finance, or related field&middot; Strong analytical, problem-solving, communication, and interpersonal skills.&middot; Proactive, collaborative attitude and gravitas to work on a client site.&middot; Good communication and presentations skills.&middot; Preferably understand Islamic Banking &amp; Shariah workflows.Work Location: In person

Technical Support Analyst - Banking (4 Month Contract)

Khalid Pup Tech

Key ResponsibilitiesWe are seeking a skilled IT Support Analyst to deliver reliable technical support and operational IT services across our Muscat operations. The role combines hands‑on troubleshooting, systems administration tasks and stakeholder‑facing support to ensure high availability and user productivity.Primary responsibilities<ul><li>Act as second‑line support for escalated incidents from the helpdesk: diagnose and resolve desktop, application, network and endpoint issues.</li><li>Manage user accounts, permissions and group policies in Active Directory/Azure AD; administer Microsoft 365 services.</li><li>Support endpoint management including imaging, patching, software deployment and device lifecycle management (Intune/SCCM or equivalent).</li><li>Troubleshoot network connectivity, VPN, printers and common infrastructure issues; liaise with networking teams for complex incidents.</li><li>Perform system health checks, monitoring, log analysis and incident remediation; participate in change windows and maintenance activities.</li><li>Maintain and improve runbooks, knowledgebase articles and operational documentation.</li><li>Assist with application support, deployments, integrations and basic scripting/automation (PowerShell).</li><li>Support IT asset management, procurement and vendor coordination.</li><li>Provide technical guidance to helpdesk staff and perform user training as required.</li><li>Participate in on‑call rota and provide timely responses to critical incidents and outages.</li></ul>Required qualifications &amp; skills<ul><li>2+ years&rsquo; experience in IT support, systems administration or analyst role.</li><li>Strong troubleshooting skills across Windows desktop/server environments and Microsoft 365; macOS experience advantageous.</li><li>Practical experience with Active Directory/Azure AD, Group Policy, Intune/SCCM and common enterprise tools.</li><li>Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS), VPNs and printer systems.</li><li>Basic scripting/automation skills (PowerShell or similar) and familiarity with ITSM/ticketing platforms (ServiceNow, Zendesk or equivalent).</li><li>Good analytical, documentation and communication skills in English; Arabic advantageous.</li><li>Relevant certifications (Microsoft, CompTIA Network+/A+, ITIL Foundation) desirable.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul>What we offer<ul><li>Competitive Oman‑market salary and benefits.</li><li>Professional development and certification support.</li><li>Clear progression paths to senior systems, network or security roles and exposure to regional IT projects.</li></ul>Job Types: Full-time, PermanentPay: RO25.200 - RO50.200 per hourWork Location: On the road

IT support analyst

NorthWestern Energy

<div>BT Support Analyst
Work Location: Missoula, MT
Pay range: $57,200 to $90,000 per year<div><div><div>
BT Support Analyst I
Entry-level BT Support Analyst position. Requires an Associates degree or certification or similar technical/professional education or equivalent relevent work experience. 
</div></div> 
<div><div>BT Support Analyst II
Requires an Associates degree or certification or similar technical/professional education or equivalent relevent work experience. 1 to 4 years of relevant work experience. 
</div></div> 
<div><div>BT Support Analyst III
Requires an Associates degree or certification or similar technical/professional education or equivalent relevent work experience. 4+ years of relevant work experience.
</div></div> 
</div>Employment Status: Regular Full-time
External candidates apply at northwesternenergy.com
Internal candidates apply through iConnect.
About this position:
The BT support analyst position is a rewarding and highly valued function within NorthWestern Energy. They serve as the liaison between the Business Technologist Department and our internal users. Support Analysts500 work in a fast-paced team environment to provide top tier support for all of Northwestern Energy's technology systems.
We offer great benefits:
NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:
<ul><li>401K with company match up to 4% and non-elective contribution up to 7%</li><li>
Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)</li><li>
Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)</li><li>
Life Insurance (Company pays basic employee policy, spouse, dependent insurance also available)</li><li>
Tuition reimbursement</li><li>
Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)</li><li>
Paid company endorsed volunteer opportunities
</li><li>Paid parental leave</li><li>
Paid bereavement leave</li><li>
Paid training opportunities</li><li>
Paid time off starting on your first day, plus 11 paid holidays
</li></ul>Benefits may vary by position or as negotiated as part of a collective bargaining agreement.
About this job:
<ul><li>Provide technical support to end users on a variety of computer hardware, software, and telecommunications issues on a multiple platform environment. This includes identifying, researching, and resolving the issues in a timely manner</li><li>
Organize, execute, and coordinate multiple assignments to meet established completion dates</li><li>
Balance Long-term Business Technology strategies with everyday responsibilities while ensuring your efforts are consistent with Business Technology policies and practices</li><li>
Deploy and develop new equipment, install software, and perform hardware updates and repairs</li><li>
Embrace new concepts quickly and apply them throughout an evolving environment</li><li>
Collaborate with other Business Technology groups on project creation and troubleshooting as staffing and workload requires</li><li>
Explore new technologies and future application releases thought external resources</li><li>
Understand industry standard change and follow Change Management Procedures and policies in impelling changes on the network</li><li>
Maintain technical documentation through end user resolution, change management, and training.</li><li>
Provide mentoring to colleagues</li><li>
Fulfill all required work hours, which may include evenings and weekends, as well as a required on-call rotation following a training period</li><li>
Safely perform individual lifts (weighing up to 35 pounds on a regular basis</li><li>
Maintain and ensure the confidentiality of sensitive information</li><li>
Develop an in-depth knowledge of Northwestern Energy's business and deliver exceptional solutions when engaged by colleagues, stakeholders, and other vendors</li><li>
Other responsibilities as assigned</li><li>
Respond to customers via telephone, email, or in person</li><li>
Email administration and support staff</li><li>
Program database systems</li><li>
Travel to training, conferences, and off-site meetings (up to 15% travel per year)</li><li>
All Northwestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct and Ethics</li><li>
Ensure all actions are consistent with Northwestern Energy's values, mission, and strategic business objectives</li></ul>
Am I right for this job? Here's the success profile:
<ul><li>Required Associate's degree or combination of education and relevant technology support experience in lieu of degree may be considered
</li><li>Working knowledge of relevant technical discipline including workstations, software or mobile devices</li><li>
Required working knowledge of servers, networks (LAN/WAN), network security, and business continuity practices</li><li>
Working knowledge of Enterprise and Mobile operating systems preferred, to include a proficiency in Microsoft Office Suite</li><li>
Ability to document issues through a ticketing system and provide basic phone support and troubleshooting</li><li>
Ability to work independently while also contributing effectively as part of a team.</li><li>
Able to tailor communication for varying levels of technical comprehension</li><li>
Strong organizational skills to coordinate workload and employee development</li><li>
Ability to develop and maintain strong professional relationships</li><li>
Skilled in oral and written communication</li><li>
Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus (click the link to certify at no cost)</li></ul>
Requisition #5000
Posting Dates: April 17, 2026 through May 1, 2026
Department/Division: Business Technology - Technical Support
Employment Physical: Required
Drug Test: Required
Background Check: Required
Relocation Benefit: Negotiable
Telecommuting: Part-time Negotiable within NorthWestern Energy service territory
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com.</div>

BT Support Analyst

Wilson Elser

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

On-Site IT Support Analyst

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