technical support analyst

KVC Health Systems

<div><h1 class="jobSectionHeader">Technical Support Analyst</h1><h2 class="jobSectionHeader">
Advance Your IT Career While Making a Meaningful Impact</h2>
Do you enjoy solving complex technical challenges and providing exceptional customer support? KVC is looking for a Technical Support Analyst who is passionate about technology, collaboration, and helping teams stay connected and productive. If you're ready to work with enterprise technologies while supporting an organization dedicated to improving the lives of children and families, we'd love to hear from you.
Work Wellbeing Score: 83<h2 class="jobSectionHeader">
What You'll Do</h2>
As a Technical Support Analyst II, you'll serve as a primary technical resource for your assigned region while providing remote support across the organization. You'll troubleshoot advanced technical issues, support critical infrastructure, and collaborate with IT peers on projects that keep our teams operating efficiently.
Key responsibilities include:<ul><li>
Troubleshoot and resolve advanced technical issues independently or escalate as needed</li><li>
Support Microsoft 365, Microsoft Exchange, Active Directory, Cisco Meraki, SharePoint, and OneDrive environments</li><li>
Provide onsite and remote technical support for offices, agencies, and corporate locations</li><li>
Document technical issues, resolutions, and support activities with accuracy</li><li>
Perform regular system maintenance and field support work</li><li>
Participate in IT projects and collaborate across multiple locations</li><li>
Manage assigned daily operations while adapting to changing business needs</li><li>
Participate in an on-call rotation as required</li><li>
Communicate technical information effectively with employees, leaders, and executives of varying technical backgrounds</li></ul><h2 class="jobSectionHeader">
What We're Looking For</h2><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
High School Diploma required</li><li>
Associate degree or higher from an accredited college or university preferred</li><li>
Valid driver's license and auto insurance</li><li>
1&ndash;3 years of experience in a business environment</li><li>
Demonstrated experience with:<ul><li>
Microsoft 365</li><li>
Microsoft Exchange</li><li>
Active Directory</li><li>
Cisco Meraki</li><li>
SharePoint</li><li>
OneDrive</li></ul></li></ul><h3 class="jobSectionHeader">
Preferred Skills</h3><ul><li>
Strong troubleshooting and technical documentation abilities</li><li>
Excellent organizational and project management skills</li><li>
Ability to translate technical concepts for non-technical users</li><li>
Resourceful problem-solving and critical thinking skills</li><li>
Customer-focused mindset with a commitment to continuous improvement</li><li>
Initiative to identify needs and proactively deliver solutions</li><li>
Strong collaboration and teamwork skills</li><li>
Willingness to travel and continue developing technical expertise</li><li>
Ability to support multiple office and corporate locations</li></ul><h2 class="jobSectionHeader">
What Makes You Successful</h2>
We're looking for someone who:<ul><li>
Demonstrates professionalism and accountability</li><li>
Builds positive relationships across teams</li><li>
Adapts quickly to changing priorities</li><li>
Maintains confidentiality and ethical standards</li><li>
Communicates clearly and confidently</li><li>
Takes ownership of challenges and follows them through to resolution</li><li>
Supports peers and contributes to a collaborative IT environment</li></ul><h2 class="jobSectionHeader">
Why KVC?</h2>
At KVC, technology plays a vital role in supporting our mission of helping children and families thrive. Every member of our IT team contributes to meaningful work that makes a difference every day.
Our values guide everything we do:<ul><li>
Helping people is at the heart of our work</li><li>
Authenticity and compassion define our character</li><li>
Family connection strengthens our culture</li><li>
Collaboration fuels continuous improvement</li><li>
Innovation and urgency drive our approach</li><li>
Diverse perspectives make us stronger</li></ul>
If you're looking for an opportunity to grow your technical skills, work alongside a collaborative team, and use your expertise to support an organization with a meaningful mission, apply today and become part of KVC's IT team.</div>

Technical Support Analyst

Printpack Inc

<div>Printpack&rsquo;s IT Technical Support group services Printpack operations in the US. The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in support of customer order delivery. The group delivers frontline IT technical support to onsite and remote associates, contractors, customers, vendors, and visitors and executes the IT strategy for many business-wide initiatives. 
 
The Technical Support Analyst will perform all IT Support-related service work, including but not limited to imaging, software installations, problem diagnosis and repair, necessary for end-users and server-related computing devices, printers, and RF scanners.<h2 class="jobSectionHeader">
Job Description:</h2><ul><li>
Solve Tier 1 and 2 incidents and/or escalate to appropriate functional groups.</li><li>
Troubleshoot and work with vendors on IT hardware technical issues.</li><li>
Provide end-user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access databases.</li><li>
Perform IT preventive maintenance and due diligence to ensure business continuity.</li><li>
Ensure IT-related inventories are kept up to date and peripherals are readily available.</li><li>
Administer user accounts through Active Directory.</li><li>
Support WAN/LAN technologies, including switches, routers, wireless access points, port configurations, and remote VPN.</li><li>
Serve as a conduit between plant resources and relevant Corporate ITPM resources, collaborate with Corporate and Engineering resources, and follow up and escalate to appropriate teams, as necessary.</li><li>
Support Enterprise-wide application(s) and database(s).</li><li>
Take ownership of issues and follow through to completion.</li><li>
Support strategic corporate initiatives and projects.</li><li>
Ensure adherence to IT policies, standardization of processes and procedures.</li><li>
Keep apprised of trends in technology to improve customer experience and productivity.</li><li>
Provide on-call support and escalation, as necessary.</li></ul><h2 class="jobSectionHeader"> 
Qualification:</h2><ul><li>
Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and restorations, virtual server environments, patch management, and network strategies.</li><li>
Excellent verbal and written communication skills.</li><li>
Self-starter with high motivation and ability to work with geographically dispersed management.</li><li>
Comp TIA A+, MCSA preferred, but not mandatory.</li></ul> 
Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law. 
Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Polygraph Protection - Right to Work - Right to Work (Spanish)
Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.</div>

The Cigna Group

<div><div><div>Join a team that keeps people connected and productive every day. As a Technical Support Analyst, you will play a key role in delivering reliable, high-quality technology experiences. You&rsquo;ll solve problems, improve systems, and build trust with end users by providing fast, effective support across devices and networks. This is a hands-on role where your expertise directly impacts business performance and user satisfaction.</div></div><div><div><div><div><div><div><div><div><div>
Responsibilities<ul><li>
Deliver timely resolution of end-user issues across desktop, laptop, mobile, and network environments, improving system uptime and user productivity</li><li>
Install, configure, and maintain Windows and Mac devices, peripherals, and standard applications to ensure consistent performance</li><li>
Monitor and troubleshoot hardware, software, and LAN issues; identify root causes and implement solutions that reduce repeat incidents</li><li>
Manage service requests and incident queues, meeting service level commitments and maintaining accurate documentation in the ticketing system</li><li>
Partner with internal teams and external vendors to restore service quickly and improve support processes</li><li>
Escalate complex issues appropriately while ensuring clear communication and follow-through with stakeholders</li><li>
Support infrastructure activities, including device deployments, upgrades, and site-specific technology projects</li><li>
Maintain accurate inventory tracking for hardware assets, supporting lifecycle management and operational efficiency</li><li>
Enhance user experience by setting clear expectations, providing proactive updates, and delivering strong customer service</li><li>
Follow established processes and recommend improvements to documentation and workflows to drive standardization and efficiency</li><li>
Contribute to project execution by completing assigned tasks on schedule and supporting broader IT initiatives</li><li>
Participate in on-call rotation to ensure continuous support, including evenings and weekends as needed</li></ul>
Required Qualifications<ul><li>
3+ years of experience supporting PC/LAN environments in a technical support role</li><li>
Hands-on experience troubleshooting Windows and/or Mac operating systems, hardware, and peripheral devices</li><li>
Working knowledge of networking fundamentals, including switches and data networks</li><li>
Experience managing and resolving service requests using a ticketing system</li><li>
Strong problem-solving skills with the ability to diagnose and resolve technical issues independently</li><li>
Effective communication skills with a focus on delivering excellent customer service</li><li>
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment</li><li>
Experience working with standard IT processes, escalation procedures, and service level agreements</li></ul>
Preferred Qualifications<ul><li>
Bachelor&rsquo;s degree in Information Technology or related field</li><li>
Familiarity with IP telecommunications and audio-visual systems</li><li>
Experience supporting mobile devices and enterprise applications</li><li>
Exposure to IT inventory management and asset tracking systems</li><li>
Continuous learning mindset, including participation in training or technical certifications</li><li>
Experience collaborating across teams and supporting distributed or multi-site environments</li></ul></div></div></div></div></div></div></div></div></div> 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 28 - 43 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan. 
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. 
 
 
 
 
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Technical Support Analyst - Express Scripts - OnSite

UCF Lake Nona Hospital

<div>Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Senior Technical Analyst with UCF Lake Nona Hospital you can be a part of an organization that is devoted to giving back!
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
The Sr. Technical Analyst implements and supports a broad range of facility-based IT&amp;S equipment. As the key technical service resource within the facility, the Sr. Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 on-call support with other members of the division staff.
The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Sr. Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.
Implements and supports the broadest range of facility-based IT&amp;S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance
Communicates and escalates incidents and requests beyond scope of ability to senior service resources
Logs and tracks incidents and requests; reviews incident and request tracking databases
Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of division and/or facility technology
Mentors and trains Division Technical Analysts
Participates in facility-based IT project planning, as needed
Effectively works with division and corporate IT&amp;S personnel to ensure that division priorities and standards are achieved
Adheres to and supports HCA IT&amp;S standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information<h6 class="jobSectionHeader"> 
What qualifications you will need:</h6>
EDUCATION
Bachelor&rsquo;s degree in information systems or healthcare-related field is preferred
EXPERIENCE
Two years of broad technical experience required
CERTIFICATE/LICENSE
Basic certification in Cisco equipment or Microsoft Products is highly desirable
Valid state driver&rsquo;s license and proof of auto insurance, if applicable
<h5 class="jobSectionHeader">Benefits</h5>
UCF Lake Nona Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
 
&quot;There is so much good to do in the world and so many different ways to do it.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Senior Technical Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Senior Technical Analyst

Sundus

<div>
 
 Job Code:
 
 JPC - 6066
 
 
 
 Job Title:
 
 Technical Support Engineer - Business Analyst
 
 
 
 Location:
 
 Abu Dhabi
 
 
 
 Education :
 
 Bachelor degree of Engineering
 
 
 
 Contract
 
 : 1 Yr Extendable
 
 
 
 Client:
 
 Government Entity
 
 
 
 Job Purpose
 
 
 
 <ul>
 <li>
 Support the preparation of the main technical elements for the Company Long Term Plan exercise.
 </li>
 <li>
 Manage and update planning tools to coordinate affiliate project timelines, ensuring alignment with the company s global objectives.
 </li>
 <li>
 Support dossier preparation for the sanction of new projects .
 </li>
 <li>
 Maintain and enhance analysis tools for the multi-energy market of the United Arab Emirates.
 </li>
 <li>
 Ensure business/commercial monitoring of multi-energy activities in the United Arab Emirates.
 </li>
 <li>
 Gas Assets Management
 </li>
 <li>
 Consolidate production reports and contribute to their analysis.
 </li>
 <li>
 Monitor key performance indicators (KPIs) for gas assets.
 </li>
 <li>
 Identify opportunities for the development and optimization of asset monitoring and reporting tools.
 </li>
 <li>
 Assist in organizing strategic events and meetings with external stakeholders.
 </li>
 </ul>
</div>

Technical Support Engineer - Business Analyst (Onshore based)

WEST MICHIGAN COMMUNITY MENTAL HEALTH SYSTEM

<div>The Helpdesk Analyst provides first-point-of-contact to end users, resolving technical issues when possible, and triaging, prioritizing, and escalating unresolved helpdesk tickets in a timely manner. The Helpdesk Analyst performs those tasks with consistency and accuracy in a professional customer service-oriented manner. Effective communication across multiple channels including telephone, email, voicemail, chat, video conferencing, and in-person is required. The position requires both troubleshooting and technical skills to deliver high quality end user support. In addition, the Help Desk Analyst assists with analyzing and reporting of end user issues to the IT Team, participates in IT projects and initiatives, and provides ongoing training and guidance to end users.
JOB DUTIES:
<div><ul><li>Performs Primary Help Desk functions including providing hardware and software support, escalating tickets, updating Help Desk status.</li></ul>
<ul><li>Deliver first level support to all users of WMCMHS systems and IT services in a professional, customer focused manner.</li></ul>
<ul><li>Document all incidents, service requests, troubleshooting steps, and resolutions within the Help Desk ticketing system in accordance with established procedures. Troubleshoot and resolve Tier 1 issues related to hardware, operating systems, applications, interfaces, in a multiplatform environment following documented procedures.</li></ul>
<ul><li>Monitor, update, and manage help desk tickets to ensure timely resolution and compliance with service level expectations.</li></ul>
<ul><li>Identify issues requiring escalation to other team members when necessary.</li></ul>
<ul><li>Assist in maintaining technical documentation of department processes and procedures.</li></ul>
<ul><li>Prepare and deploy new and replacement equipment, ensuring devices are properly configured, documented, and assigned to end users.</li></ul>
<ul><li>Maintain accurate inventory records for IT assets including PCs, mobile devices, printers, accessories, and software licenses.</li></ul>
<ul><li>Train new end users and provide ongoing learning labs.</li></ul></div></div>

Helpdesk Analyst

Parkridge Health System

<div>Must be willing to relocate to, or currently live in Chattanooga.
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Tech Analyst PRN<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&amp;S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.
Installs and repairs facility and division IT&amp;S equipment and software per HCA and division IT&amp;S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
Logs and tracks problems; reviews problem tracking databases
Performs facility-based moves, adds, and changes (MACs), as needed
Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
Aids and trains users on division and facility technology
Performs preventative maintenance
Recommends process changes that improve the implementation, maintenance and support of IT&amp;S desktop equipment and software
Effectively works with customers, Service Desk and Technical Services personnel
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance<h6 class="jobSectionHeader"> 
What qualifications you will need:</h6>
EDUCATION
Bachelor&rsquo;s degree in information systems or healthcare related field is preferred
EXPERIENCE
Must have one year IT experience
CERTIFICATE/LICENSE
Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
Valid state drivers license and proof of auto insurance, if applicable
Occasional/ Intermittent Travel Required<h5 class="jobSectionHeader">
Benefits</h5>
Parkridge Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
 
&quot;There is so much good to do in the world and so many different ways to do it.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder 
If you find this opportunity compelling, we encourage you to apply for our Tech Analyst PRN opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Technical Analyst PRN

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