technical support analyst

Visa

<div><b>Company Description</b><p><br>
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.</p><p>
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.</p><b><br>
Job Description</b><p><br>
Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users.<br>
<br>
This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc&rsquo;s staff. The successful candidate will be a technically versed resource with excellent customer service skills.</p><p>
The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice &amp; video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.</p><ul><li>
Consistently provide an exceptional, pleasant and courteous service to all End Users</li><li>
Provide 2nd level support for escalated workstation and mobile related issues and requests</li><li>
Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.</li><li>
Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly</li><li>
Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues</li><li>
Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support</li><li>
Prioritize incidents and complaints to assure all SLOs are met</li><li>
Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now</li><li>
Troubleshoot incidents and document resolution notes with root cause analysis</li><li>
Utilize all technical resources to solve end user incidents</li><li>
Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues</li><li>
Escalate hardware repairs to third party providers as needed</li><li>
Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions</li><li>
Installation of workstation, telephony, and mobile hardware/software as required</li><li>
Provision and prepare workstations using standard images</li><li>
Setup and install new workstations, loaners and other workstation related equipment</li><li>
Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed</li><li>
Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution</li><li>
Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities</li><li>
Other duties and special projects as assigned</li></ul><p><i>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager</i></p><b><br>
Qualifications</b><p><br>
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience<br>
Preferred Qualifications:</p><ul><li>
3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)</li><li>
Strong experience in providing exceptional customer service</li><li>
Intermediate level Networking connectivity knowledge and troubleshooting</li><li>
Intermediate level experience in Installation, configuration, and support of local and LAN printers</li><li>
Proven track record in delivering customer service excellence</li><li>
4-6 years of experience as a technician supporting over 300 users with the following:</li><li>
Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software</li><li>
Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.</li><li>
Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android</li><li>
Active listening to end user needs, issues, complaints</li><li>
Ability to communicate effectively with wide variety of users, and technical teams</li><li>
Ability to support, and explain technical concepts to users at various levels of technical proficiency</li><li>
Effectively manage difficult or volatile situations</li><li>
Effective collaboration with peers and other groups</li><li>
Empathetic and patient</li><li>
Ability to effectively perform issue isolation and resolution in order to minimize downtime</li><li>
Ability to assess, analyze and research technical situations and provide viable alternatives</li><li>
Able to read and understand technical manuals, procedures, and OEM guides</li><li>
Ability to schedule and prioritize</li><li>
Ability to learn new technologies and procedures quickly</li></ul><br>
<b>
Additional Information</b><p><br>
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p></div>

Technical Support Analyst

<div>
 <p>
  Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
  <br/>
  <br/>
 </p>
 <p>
  Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users.
  <br/>
  <br/>
  <br/>
  <br/>
  This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc&rsquo;s staff. The successful candidate will be a technically versed resource with excellent customer service skills.
  <br/>
  <br/>
 </p>
 <p>
  The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice &amp; video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Consistently provide an exceptional, pleasant and courteous service to all End Users
  </li>
  <li>
   Provide 2nd level support for escalated workstation and mobile related issues and requests
  </li>
  <li>
   Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.
  </li>
  <li>
   Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
  </li>
  <li>
   Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
  </li>
  <li>
   Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
  </li>
  <li>
   Prioritize incidents and complaints to assure all SLOs are met
  </li>
  <li>
   Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
  </li>
  <li>
   Troubleshoot incidents and document resolution notes with root cause analysis
  </li>
  <li>
   Utilize all technical resources to solve end user incidents
  </li>
  <li>
   Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
  </li>
  <li>
   Escalate hardware repairs to third party providers as needed
  </li>
  <li>
   Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
  </li>
  <li>
   Installation of workstation, telephony, and mobile hardware/software as required
  </li>
  <li>
   Provision and prepare workstations using standard images
  </li>
  <li>
   Setup and install new workstations, loaners and other workstation related equipment
  </li>
  <li>
   Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
  </li>
  <li>
   Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution
  </li>
  <li>
   Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
  </li>
  <li>
   Other duties and special projects as assigned
  </li>
 </ul>
 <p>
  <em>
   This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager
   <br/>
   <br/>
   <br/>
   <br/>
  </em>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
  <br/>
  <br/>
  Preferred Qualifications:
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
  </li>
  <li>
   Strong experience in providing exceptional customer service
  </li>
  <li>
   Intermediate level Networking connectivity knowledge and troubleshooting
  </li>
  <li>
   Intermediate level experience in Installation, configuration, and support of local and LAN printers
  </li>
  <li>
   Proven track record in delivering customer service excellence
  </li>
  <li>
   4-6 years of experience as a technician supporting over 300 users with the following:
  </li>
  <li>
   Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
  </li>
  <li>
   Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
  </li>
  <li>
   Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android
  </li>
  <li>
   Active listening to end user needs, issues, complaints
  </li>
  <li>
   Ability to communicate effectively with wide variety of users, and technical teams
  </li>
  <li>
   Ability to support, and explain technical concepts to users at various levels of technical proficiency
  </li>
  <li>
   Effectively manage difficult or volatile situations
  </li>
  <li>
   Effective collaboration with peers and other groups
  </li>
  <li>
   Empathetic and patient
  </li>
  <li>
   Ability to effectively perform issue isolation and resolution in order to minimize downtime
  </li>
  <li>
   Ability to assess, analyze and research technical situations and provide viable alternatives
  </li>
  <li>
   Able to read and understand technical manuals, procedures, and OEM guides
  </li>
  <li>
   Ability to schedule and prioritize
  </li>
  <li>
   Ability to learn new technologies and procedures quickly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
  <br/>
  <br/>
 </p>
</div>


Butzel Long

<div><div>9.16.2025</div>
<div><p><b>
LOCATION:</b> Troy</p>
<p><b>
GENERAL PURPOSE: </b>Butzel is seeking an IT Support Analyst I to join its Information Technology Department in the Firm&rsquo;s Troy office. The position reports to the Chief Information Officer and is responsible for delivering outstanding, proactive internal client support to the Firm&rsquo;s staff across its multiple offices. The IT Support Analyst I will provide occasional Break-Fix support, Video Conference support, and Equipment setups (MAC).</p>
<p><b>
RESPONSIBILITIES:</b></p>
<ul>
<li>Provide first-contact Help Desk support to all Butzel Long users via phone, e-mail, help desk ticketing software, or other channels, as appropriate.</li>
<li>Document all customer contact according to established team processes.</li>
<li>Provide resolution to reported technical issues in accordance with established Knowledge Base Articles.</li>
<li>Assign more complex Application, Break-Fix, and Network related issues to other team members based upon team procedures.</li>
<li>Identify potential global issues and notify team leadership.</li>
<li>Maintain awareness of team activities and global issues in order to provide accurate and timely status to Users.</li>
<li>Review existing Help Desk tickets on a regular basis and provide appropriate follow-up with Users.</li>
<li>Coordinate with other team members and the help desk vendor to resolve reported issues within an established timeframe to ensure optimal customer satisfaction.</li>
<li>Identify opportunities for process improvement and collaborate with team members with respect to documentation and implementation of these process improvements.</li>
<li>Provide occasional after-hours call support on a rotational basis with other team members.</li>
<li>Perform other hardware and software technical support tasks as assigned.</li>
</ul>
<p><b>SKILLS AND ABILITIES:</b></p>
<ul>
<li>Demonstrated ability to work in a fast-paced collaborative environment.</li>
<li>High-level competency with Microsoft Windows 11 / Office 365 products and software, and related processes.</li>
<li>Basic understanding of Active Directory and application integration including OU, security group, distribution lists, and group policy administration.</li>
<li>Prior experience supporting desktops, laptops, and other technology in an office setting is essential.</li>
<li>Qualified candidates will possess strong customer service skills with a desire to learn and grow within a collaborative team environment.</li>
</ul>
<p><b>EDUCATION, EXPERIENCE AND/OR TRAINING:</b></p>
<ul>
<li>Associates Degree with one to two years of experience</li>
<li>Minimum of two (2) years of prior experience in a Help Desk support capacity, supporting multiple users</li>
</ul>
<p><i>To submit your resume or for more information regarding this career opportunity, please contact </i><i>recruiting@butzel.com</i><i>.</i></p></div></div>

PENN Entertainment, Inc.

<div>WE&rsquo;RE CHANGING ENTERTAINMENT. COME JOIN US.:<div></div><div><br>
We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</div><div></div><div><br>
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.</div><div></div><div><br>
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.</div>
WE LOVE OUR WORK.:
<div>
This is a hybrid position based in Wyomissing, PA. While much of the work can be performed remotely, regular onsite presence is required for collaboration, meetings, and business priorities.</div><ul><li>
Provides technical assistance, advice, and support to users in a 24-hour environment.
</li><li>Provides technical support for hardware, software, and systems via remote assistance.
</li><li>Perform all system procedures and maintenance to facilitate continued and efficient use of system resources.</li><li>
Responsible for providing solutions to internal customer problems. Ensures customer satisfaction and productivity.</li><li>
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines. Escalates to other technical resources as appropriate.</li><li>
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li><li>
Researches, analyzes, resolves and responds to end user problems via telephone, e-mail and callbacks. Escalates to Manager for issues within established guidelines.</li><li>
Opens trouble tickets, performs initial triage, dispatches and/or provides break/fix action to resolve scheduled, unscheduled events, and issues reported to the service desk.</li><li>
Maintains knowledge of relevant products and service offerings to provide accurate solutions, and acts as a representative of technical services to the internal and external customers.</li><li>
Creates or edits documented procedures to utilize experience with successful resolutions.</li><li>
Responds to service requests through approved channels in a timely, accurate, and professional manner.</li><li>
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.</li><li>
Maintains strict confidentiality in all departmental and company matters.</li></ul>
BRING US YOUR BEST.:
<ul><li>Associate's degree (A. A.) or equivalent in Information Technology or a related field; or at least one year experience working in a technical support role that supported end users remotely; or combination of education and experience. More than one year experience in a customer service role preferred.
</li><li>Must have technical proficiency and knowledge in MS Office (Word, Excel, PowerPoint, and Outlook). Proficiency in proficiency in Microsoft 2012 Server, Windows 10, Windows 7, Microsoft Office 365 Professional Suite, Exchange Client Setup, and/or Active Directory preferred.</li><li>
Ability to write routine reports and in depth technical operating manuals.</li><li>
Must possess excellent verbal and written communication skills.</li><li>
Must be able to work weekends, evening and night shifts as required.
</li><li>Ability to balance multiple tasks and processes simultaneously.</li><li>
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li><li>
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li><li>
Must have the ability to interact with colleagues and resolve problems and conflicts in a diplomatic and tactful manner.</li></ul>
STAY IN THE GAME. FOLLOW US.:
<div>
We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET&trade; and theScore Bet Sportsbook and Casino&reg;.</div><div></div><div><br>
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.</div><div></div><div><br>
We're changing entertainment. <b>Follow us.</b></div><div></div><div><b><br>
Equal Opportunity Employer</b></div></div>

<div><div><p>ADP is hiring a <b>Technical Support Analyst.</b>
</p><ul><li><i>Are you ready to join a company offering career advancement opportunities throughout your career journey?</i>
</li><li><i>Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?</i>
</li><li><i>Are you looking for an inclusive environment with a culture of collaboration and belonging?</i>
</li></ul><p>If so, this may be an opportunity for you. Read on and decide for yourself.
</p><p>As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics.
</p><p>To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
</p><p>Ready to #MakeYourMark?<i> </i><b>Apply now!</b>
</p><p><b>To learn more about Client Services at ADP</b>, watch here: https://adp.careers/Client_Services_Videos
</p><p><b>WHAT YOU'LL DO: </b><i>Responsibilities</i>
</p><p><b>What you can expect on a typical day:</b>
</p><p><b>Assist Clients</b> with technical support, product upgrades, maintenance, diagnostics, and more - providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
</p><p><b>Serve as the Subject Matter Expert</b> for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
</p><p><b>Be the liaison</b> between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.
</p><p><b>TO SUCCEED IN THIS ROLE</b><b>:</b> <i>Required Qualifications</i>
</p><ul><li>1+ years of Customer Service experience
</li></ul></div><p></p><div><p><b>BONUS POINTS FOR THESE:</b> <i>Preferred Qualifications</i>
</p><ul><li>Microsoft Certified Professional (MCP) or equivalent certification/experience
</li></ul><p><b>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:</b>
</p><ul><li><b>Be yourself</b> in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
</li><li><b>Belong </b>by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
</li><li><b>Grow your career </b>in an agile, fast-paced environment with plenty of opportunities to progress.
</li><li><b>Continuously learn </b>through ongoing training, development, and mentorship opportunities.
</li><li><b>Be your healthiest.</b> Best-in-class benefits start on Day 1 because healthy associates are happy ones.
</li><li><b>Focus on your mental health and well-being.</b> We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
</li><li><b>Join a company committed to giving back </b>and generating a lasting, positive impact<b> </b>upon the communities in which we work and live.
</li><li><b>Get paid to pay it forward.</b> Company-paid time off for volunteering for causes you care about.
</li></ul><p>What are you waiting for? <b>Apply today!</b>
</p></div><p></p><p><b>A little about ADP:</b> We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.</p>
<p><b>Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP:</b> ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.</p>
<p><b>Ethics at ADP:</b> ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</p></div>

Technical Support Analyst I

Mitsubishi Heavy Industries America

<div></div><div><div><b>Mitsubishi Heavy Industries America, Inc. (MHIA) </b>is looking for a <b>Customer Success -Technical Solutions Analyst II </b>to join our team. This role is onsite and based out of our<b> Houston, TX Headquarters in the Galleria district.</b></div><br>
<div></div>
<div><b>
ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):</b></div><br>
<div></div>
<div>
For over 130 years Mitsubishi Heavy Industries (MHI) Group&rsquo;s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers&rsquo; evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.</div><br>
<div></div>
<div>
Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.</div><br>
<div></div>
<div><b>
SCOPE:</b></div><br>
<div></div>
<div>
The Customer Success Technical Solutions Analyst II will create Human Resources Information System (HRIS) system integrations between existing platforms and ancillary systems, as well as provide ongoing integration maintenance and technical support. This highly technical role will be specifically involved in analysis, configuration, and documentation, requiring in-depth knowledge of data flowing through Application Programming Interfaces (API&rsquo;s) or other middleware platforms. It will also include integration between the HR and Payroll systems. Additionally, this position will contribute to the development of new and innovative ways to automate HR functions and processes, thereby enhancing efficiency through support for upgrades, testing, and other technical projects.</div><br>
<div></div>
<div>
The ideal candidate will have at least four (4) years of experience as an HRIS Analyst, Business Systems Analyst, or similar technical role.</div><br>
<div></div>
<div><b>
JOB RESPONSIBILITIES:</b></div><br>
<div></div>
<div><b>
System Management</b></div>
<ul>
<li>Support and maintain one or more HRIS platforms, with the flexibility to shift focus between systems.</li>
<li>Develop and upgrade integrations to and from multiple systems through various middleware software.</li>
<li>Analyze existing systems to identify integration points and gaps, design integration flows, and define data mapping requirements.</li>
<li>Support application configuration, add-on modules, upgrades, enhancements, and testing.</li>
<li>Support the design and configuration of seamless inbound and outbound data flows for multiple systems.</li>
<li>Maintain integration performance and maintenance schedules.</li>
<li>Partner with IT groups for integration change requests.</li>
<li>Manage Single Sign-On (SSO) setup and configuration.</li>
<li>Diagnose integration alerts and determine resolutions.</li>
<li>Collaborate with other HRIS teams for integration support.</li>
<li>Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure efficient business processes.</li>
<li>Responsible for maintaining a thorough, efficient, and accurate HRIS database.</li>
<li>Analyze software releases to assess the impact of new features and ensure these align with organizational goals, improve efficiency, and don't disrupt existing processes or negatively impact employees.</li>
<li>Design and execute test plans for new integrations and system changes.</li>
<li>Validate data accuracy and functionality through user acceptance testing (UAT) and regression testing.</li></ul><br>
<div></div>
<div><b>
OTHER RESPONSABILITIES:</b></div>
<ul>
<li>Analyze business requirements to create accurate data mapping and transformation logic that supports seamless data exchange across systems.</li>
<li>Collaborate in a team environment and independently with vendors, business partners, and technology teams on projects, support activities, application development, and standardization.</li>
<li>Collaborate with stakeholders to document business processes and user flows and analyze input from product owners to create and design solutions to help solve business problems.</li>
<li>Supports the review of integration designs, test scripts, and documentation created by junior analysts to ensure consistency, accuracy, and alignment with standards.</li>
<li>Successfully assist in knowledge transfer to team members to equip them with the knowledge and tools.</li>
<li>Analyze HR processes and make recommendations for improvements using technology.</li>
<li>Work with the wider HRIS team and HR staff to consolidate data models and drive process decisions.</li>
<li>Find and resolve HRIS problems by comparing data from different sources to create solutions.</li>
<li>Creates and maintains process documentation and provides training to advanced users.</li></ul><br>
<div></div>
<div>
This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.</div><br>
<div></div>
<div><b>
QUALIFICATIONS &amp; SKILLS</b></div>
<ul>
<li>Education Requirement: A bachelor&rsquo;s degree in business administration, HR, Information Technology, Computer Science, or an equivalent combination of education/experience/certifications.</li>
<li>Experience: At least four (4) years of experience as an HRIS Analyst, Business Systems Analyst, or similar technical role.</li>
<li>Experience with SuccessFactors, UKG Pro Suite or other HRIS and Time and Labor systems.</li>
<li>Experience with complex system integrations across multiple systems and vendor platforms.</li>
<li>Understanding of SFTP, XML, JSON, and WSDL for data exchange.</li>
<li>Knowledge of programming languages like XSLT, SQL, and XML.</li>
<li>Write BI reports to create data analytics</li>
<li>Strong understanding of data structures, mapping, and transformation logic</li>
<li>Strong analytical skills that translate business requirements into technical/functional specifications.</li>
<li>Strong technical proficiency required, including Microsoft Office products.</li>
<li>Excellent written and verbal communication skills.</li></ul><br>
<div></div>
<div><b>
PREFERRED QUALIFICATIONS:</b></div>
<ul>
<div><ul><li>Having a strong foundation in Human Resources principles and data flows.</li></ul></div><br>
</ul>
<div></div><div><b>WORKING CONDITIONS:</b></div>
<ul>
<li>Travel: 10%</li>
<li>Weekend/late night work if applicable: Occasionally.</li>
<li>Lifting/physical requirements: Regularly required to sit, stand, walk, talk, and/or hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</li></ul><br>
<div></div>
<div><b>
Why Should You Apply?</b></div>
<ul>
<li>Excellent Benefits (Medical, Dental, Vision &amp; 401K Matching)</li>
<li>Excellent growth and advancement opportunities</li>
<li>Paid vacation, sick time and 15 holidays</li>
<li>Committed to quality products and services.</li>
<li>Great working environment and culture</li></ul><br>
<div></div>
<div><i>
MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.</i></div><br>
<div></div>
<div><i>
#LI-Onsite</i></div></div><div></div>

Customer Success -Technical Solutions Analyst II

Oracle

<div><p><b>Entity </b>: Oracle America, Inc.<br>
</p><p></p><p><b>Job Duties </b>: Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.23705)<br>
</p><p></p><p>Employer will accept a Bachelor's degree in Computer Science, Engineering, or related technical field and 1 year of experience in the job offered or in a Technical Analyst-Support-related occupation.
</p><p>Position requires:
</p><div><ul><li>Troubleshooting enterprise business application environments such as CRM applications, as well as SOA architecture, customer data management, and enterprise data quality tools (EDQ);
</li></ul><ul><li>Defining requirements and partnering with customers&rsquo; system administrators to meet critical implementation milestones;
</li></ul><ul><li>Working with development departments in planning product enhancements and new features;
</li></ul><ul><li>XML, web services, Java, JavaScript, PLSQL, databases, and Groovy;
</li></ul><ul><li>Providing implementation support and completing proactive support projects</li></ul></div></div><br><div></div>

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