technical support analyst

ASMO

<div>
 <p>
  ASMO is a groundbreaking joint venture between DHL and Aramco. Inheriting DHL&rsquo;s logistics excellence and Aramco&rsquo;s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth. ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.
 </p>
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    Objective:
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 <p>
  The Technical Support Analyst is responsible for providing technical assistance and support to end-users and ensuring the efficient operation of IT systems and services across ASMO. They diagnose and resolve technical issues, deliver timely solutions, and contribute to the overall user experience.
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    General Responsibilities:
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 <ul>
  <li>
   The role holder will have knowledge of the rules, procedures and in some cases, the principles and practices within the IT Infrastructure discipline. They will be tasked with selectively extracting, verifying, and compiling objective and measurable data. In some instances, they may determine the course of action based on established principles and modify existing processes and methods.
  </li>
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   Provide technical support for hardware, software, and network-related issues.
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   Develop the event categorization framework to qualify events and remediating actions.
  </li>
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   Diagnose and resolve user incidents and service requests within defined service level agreements.
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   Install, configure, and maintain end-user devices, peripherals, and software applications in a standard and controlled manner.
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   Define an end-to-end provisioning process facilitating automation wherever possible.
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   Collaborate with IT teams to troubleshoot and resolve system and network issues.
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   Document technical procedures, solutions, and knowledge base articles.
  </li>
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   Ensure accurate provisioning and metering of services and contribute to the continuous improvement of IT support processes and user satisfaction.
  </li>
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   Recommend training and development interventions for team members to build their capabilities.
  </li>
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   Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
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   Implement all relevant IT Solutions department&rsquo;s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
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   Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.
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    Qualifications:
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   Bachelor&rsquo;s degree in computer science, information technology, or equivalent from a recognized and accredited university is required.
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   Master&rsquo;s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred.
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   Relevant certifications in technical support or IT service management (e.g., HDI Desktop Support Technician, ITIL Foundation) preferred.
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   Demonstrated proficiency in oral and written English.
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   years&rsquo; experience in the same Field.
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</div>


Technical Support Analyst

Infor

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General information
</b></h3></div></div><div><div><div><div>Country
</div><div>India
</div></div><div><div>State
</div><div>Telangana
</div></div><div><div>City
</div><div>Hyderabad
</div></div><div><div>Job ID
</div><div>45275
</div></div><div><div>Department
</div><div>Customer Support
</div></div><div><div>Experience Level
</div><div>MID_SENIOR_LEVEL
</div></div><div><div>Employment Status
</div><div>FULL_TIME
</div></div><div><div>Workplace Type
</div><div>Hybrid
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description &amp; Requirements
</b></h3></div></div><div><div><div><div><div><div><div>Reporting to the Support Manager, the Product Support Analyst is responsible for providing world-class technical support for the Workforce Management application to Infor&rsquo;s enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects reported by customers and collaborate with R&amp;D and Services as appropriate to deliver timely solutions. This position for who thrive in a fast paced environment and are looking to grow a rewarding career within Product Support. This position offers the exciting opportunity to utilize your strong technical and problem solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.</div><div></div><div><b><br>
A Day in The Life Typically Includes:</b></div><div></div><div><br>
<ul><li>
Use analytical and problem solving skills to efficiently investigate and resolve customer issues reported though a ticketing system</li><li>
Deploy and configure middleware infrastructure such as Apache, WebLogic and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle and SQL Server to replicate customer issues as needed</li><li>
Using eclipse IDE, setup and remote debugged java code as necessary</li><li>
Groovy and JavaScript knowledge</li><li>
Support entire product including Time &amp; Attendance, Scheduling and Cognos and wide variety of issues ranging from application issues, installation/configuration and performance-related issues</li><li>
Work closely with R&amp;D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively</li><li>
Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions</li><li>
Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization</li><li>
Ability to work on call on a rotational basis</li></ul></div></div><div></div><div><b><br>
Required skills:</b></div><div></div><div><br>
<ul><li>
Preferred University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent</li><li>
Will consider an incumbent with other education with the aptitude to learn</li><li>
Technical skills. Java, Groovy , SQL java script<br>
</li><li>
Proficiency with SQL and an understanding of relational database systems<br>
</li><li>
Superior communication, organizational, and problem solving skills</li><li>
Good exposure to object oriented programming</li></ul></div><div></div><div><div><b><br>
Preferred Qualifications:</b></div><div></div><div><br>
<ul><li>
Working knowledge of Workforce Management (Time &amp; Attendance / Health-care Scheduling)</li><li>
Working knowledge of middleware infrastructure such as Wildfly, Apache WebLogic and WebSphere, AWS, Aurora , PostgreSQL,</li></ul></div></div></div><br>
</div></div><div></div><div><div><br>
<div><b>About Infor</b></div><div></div><div><div><div><br>
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn&rsquo;t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you&rsquo;re not just building a career. you&rsquo;re helping to build what&rsquo;s next.</div><div></div><div><br>
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.</div><div></div><div><br>
For more information visit www.infor.com</div></div></div><br>
<div></div>
</div></div><div><div><div><b>Our Values</b></div><div></div><div><div><div><br>
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management&trade; (PBM&trade;) and eight Guiding Principles: integrity, stewardship &amp; compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.</div><div></div><div><br>
We have a relentless commitment to a culture based on PBM&trade;. Informed by the principles that allow a free and open society to flourish, PBM&trade; prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.</div><div></div><div><br>
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.</div><div></div><div><b><br>
Fraud Awareness</b></div><div></div><div><br>
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.</div><div></div><div><b><br>
Fraud Privacy Policy</b></div><div></div><div><br>
We value your privacy at Infor.</div></div></div></div></div></div></div></div></div></div></div><div></div>

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Department Overview</b></h2>
This position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.<h2 class="jobSectionHeader"><br>
<b>
Job Description</b></h2><p>
Reporting to a Technical Support Team Lead or Manager, Technical Support Analyst ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role is defined by a strong customer first mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be part of a fast paced challenging environment, this opportunity is for YOU!</p><p></p><p>
About the Position</p><p>
What will you get to do</p><ul><li><p>
Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, and Networks.</p></li><li><p>
Research, collaborate and troubleshoot MSI products over the phone and digital mediums.</p></li><li><p>
Think outside of the box and come up with creative solutions.</p></li><li><p>
Lead with empathy, take complete ownership and show urgency when resolving technical issues.</p></li><li><p>
Concisely document software, hardware, and network information in a case management system.</p></li><li><p>
Provide an exceptional customer experience while taking incoming calls, emails, chats, and escalations.</p></li><li><p>
Prioritize between tasks including inbound calls, existing case management, live chats, and email requests.</p></li><li><p>
Continuously learn new skills, technologies &amp; products, keeping up with MSI&rsquo;s pace of innovation.</p></li></ul><p></p><p>
Education / Experience</p><ul><li><p>
0-2 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset -OR- 4-5 years of relevant experience, additional prior vocational or technical education will be considered an asset.</p></li><li><p>
Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.</p></li><li><p>
Prior contact center experience in a technical support environment is considered an asset.</p></li><li><p>
Experience working in environments using the KCS Methodology is considered an asset.</p></li></ul><p></p><p>
Essential Skills</p><ul><li><p>
Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.</p></li><li><p>
Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.</p></li><li><p>
Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues &amp; maintaining effective communication with all stakeholders</p></li><li><p>
A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile, resourceful learner with strong attention to detail.</p></li><li><p>
Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.</p></li></ul><p></p><p>
 This position is subject to working in high security areas governed by the US Department of Justice's &quot;Criminal Justice Information Services (CJIS) Security Policy&quot; and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers</p><p></p><p>
Target Base Salary Range: $41,700- $66,700</p><p></p><p>
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.</p><p></p><p>
#LI-DB1</p><h2 class="jobSectionHeader"><b><br>
Basic Requirements</b></h2><ul><li><p>
0-2 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field OR 4-5 years of relevant experience</p></li><li><p>
Must be able to obtain background clearance as required by government customer</p></li><li><p>
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.</p></li><li><p>
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.</p></li></ul><h2 class="jobSectionHeader"><b><br>
Travel Requirements</b></h2>
Under 10%<h2 class="jobSectionHeader"><br>
<b>
Relocation Provided</b></h2>
None<h2 class="jobSectionHeader"><br>
<b>
Position Type</b></h2>
Experienced<h2 class="jobSectionHeader"><br>
<b>
Referral Payment Plan</b></h2>
Yes<p></p><p><b>
Our U.S. Benefits include:</b></p><ul><li><p>
Incentive Bonus Plans</p></li><li><p>
Medical, Dental, Vision benefits</p></li><li><p>
401K with Company Match</p></li><li><p>
10 Paid Holidays</p></li><li><p>
Generous Paid Time Off Packages</p></li><li><p>
Employee Stock Purchase Plan</p></li><li><p>
Paid Parental &amp; Family Leave</p></li><li><p>
and more!</p></li></ul><p><b><i><br>
EEO Statement</i></b></p><p></p><p>
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.</p><p></p><p>
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p><p></p><p>
We&rsquo;re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.</p></div><p></p>

Technical Support Analyst US Remote

Medtronic

At Medtronic <p>At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.</p> A Day in the Life <p>We believe that when people from different cultures genders and points of view come together innovation is the result and everyone wins. Medtronic walks the walk creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong are respected and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact.</p> <p>In this position you are expected to work at the Medtronic Eurasia Headquarters in Dubai United Arab Emirates supporting the locally based Executives.</p> Responsibilities <p>Responsibilities may include the following and other duties may be assigned :</p> <ul> <li>Resolve complex technical issues without using prescribed guidelines</li> <li>Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope routinely requiring ingenuity and innovation and where analysis of situations or data require a rapid and in-depth evaluation of various factors</li> <li>Resolve issues with the utmost urgency leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and / or external support resources as required</li> <li>Prioritize workload by assessing the individual and business impact of problems</li> <li>Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base</li> <li>Communicate all scheduled and non-scheduled outages that impact client base</li> <li>Independently set daily objectives priorities and work direction</li> <li>Lead projects and / or project teams to serve business needs for the organization and this executive client base</li> <li>Serve as the IT / AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate</li> <li>Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings</li> <li>Communicate relevant technical issues upcoming executive events of note and projects impacting executives to IT leadership to ensure transparency and visibility</li> <li>Assist with site Infrastructure needs at the Dubai location</li> <li>Other responsibilities and tasks as requested by the executive client base and / or as assigned by Management.</li> </ul> Required Knowledge and Experience <ul> <li>Relevant diploma and 4 years of experience</li> <li>Experience supporting : Microsoft Windows MacOS iOS Microsoft Office & Outlook Web-based applications Wireless networking Hardware components of a PC IP Printing A / V and Video Conferencing Technologies Zoom / WebEx / Teams and Similar Technologies</li> <li>Preferred certifications as following : Dell hardware certifications A Certification and / or any Microsoft Certified Professional from the MCSE track ITIL Foundation or Masters Certification</li> <li>Strong customer service mindset and a dedication to meeting customer needs</li> <li>Problem solving capabilities to a wide range of difficult problems</li> <li>Ability to work with a positive attitude towards customers even under pressure.</li> </ul> Physical Job Requirements <p>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.</p> Benefits & Compensation <p>Medtronic offers a competitive Salary and flexible Benefits Package</p> <p>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.</p> About Medtronic <p>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.</p> <p>Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.</p> <p>We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.</p> <p>Learn more about our business mission and our commitment to diversity here</p> Required Experience <p>Senior IC</p> Key Skills <p>Access Control System,AutoCAD 3D,Database,Information Technology Sales,Maintenance Engineering,Marine Services</p> <p>Employment Type : Full-Time</p> <p>Experience : years</p> <p>Vacancy : 1</p><img src="https://www.jobg8.com/Tracking.aspx?xFcAYD4BOV86CPAYjLeHvg0ZYE5ndt7iw" width="0" height="0" />

Senior Technical User Support Analyst - Executive AV Support

Mastercard

<div><p><b>Our Purpose</b></p><p></p><p><i>
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><p></p><p><b>
Title and Summary</b></p><p></p>
Lead Customer Technical Services Analyst<p></p>
Overview<br>
<ul><li>Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard</li><li>Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products</li><li>Builds long-term customer relationships and ensures timely response and resolution of issues</li></ul><br>
Responsibilities<br>
<ul><li>Enhances customer experience by providing high level technical customer service and support according to established policies and procedures</li><li>Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed</li><li>Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind</li><li>Implements process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies</li><li>Assumes responsibility for small-sized projects/initiatives as an individual contributor with specialized knowledge of Mastercard's products/services within a particular discipline</li><li>Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge</li><li>Gains exposure to Mastercard products/services within a particular discipline or product line</li><li>May provide guidance to less experienced team members</li></ul><br>
Experiences<br>
<ul><li>Experience troubleshooting and responding to routine customer inquiries with high quality resolutions</li><li>Experience assisting on process improvement initiatives according to standard procedures</li><li>Experience delivering technical resolutions in a timely manner</li></ul><p></p><p><b>
Corporate Security Responsibility</b></p><p><br>
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><ul><li><p>
Abide by Mastercard&rsquo;s security policies and practices;</p></li><li><p>
Ensure the confidentiality and integrity of the information being accessed;</p></li><li><p>
Report any suspected information security violation or breach, and</p></li><li><p>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</p></li></ul></div><p></p>

Lead Customer Technical Services Analyst

Unity Bpo

<div>Description: <b><i>Must be available to work Monday through Friday, shifts scheduled between 6 AM and 9 PM MST.</i></b><b><i>Specific work shifts will be confirmed with successful candidates prior to their start date.</i></b><p><b><br>
Full-Time | Remote (Must reside in New Mexico, Texas, or Arizona)</b></p><p><b>
Make a Difference with Every Call</b></p><p>
Are you passionate about technology and love helping people solve problems? At UnityBPO, we empower healthcare professionals by ensuring their technology works seamlessly&mdash;so they can focus on what really matters: patient care.</p><p>
As a <b>Tier 1 Technical Desk Analyst</b>, you'll be a vital part of our support team, helping clinicians, administrative staff, and healthcare providers resolve technical issues efficiently and empathetically. You&rsquo;ll be the first line of support for our clients, delivering exceptional service that directly impacts patient outcomes.</p><p><b>
Who We Are</b></p><p>
UnityBPO is a leading healthcare IT company dedicated to supporting front-line healthcare workers and their patients. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in <b>New Mexico, Texas,and Arizona</b>.</p><p>
Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development&mdash;all while making a meaningful difference in healthcare every day.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Provide first-level technical support for hardware and software problems, <b>(Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.).</b></li><li>
Support multiple clients</li><li>
Identify and document customer issues clearly and accurately</li><li>
Escalate unresolved tickets to appropriate internal teams as needed</li><li>
Accurately assign ticket urgency and impact following ITIL best practices</li><li>
Assist clinicians&mdash;including doctors, nurses, and therapists&mdash;with EHR usability</li><li>
Deliver outstanding customer service through clear communication, patience, and empathy</li></ul>
Requirements:
<ul><li>High School diploma or GED (or equivalent experience)</li><li><b>
Must have hard wired connection to router.</b></li><li>
Previous experience in a customer service or technical support role</li><li>
Basic knowledge of PC operations and desktop applications</li><li>
Strong verbal and written communication skills</li><li>
Ability to multitask and problem-solve in a fast-paced environment</li><li>
Openness to feedback and eagerness to learn</li><li>
Adaptability and self-motivation in a remote work setting</li></ul><p><b>
Preferred but not required:</b></p><ul><li>
CompTIA A+ certification</li><li>
Experience working in Electronic Health Record (EHR) systems</li><li>
Familiarity with medical terminology</li></ul><p><b>
Before You Apply</b></p><p>
Please complete the Microsoft Speed Test and email your results to speedtest@unitybpo.com. Be sure your computer is connected via Ethernet for accurate results.</p><p><b><br>
Why Join UnityBPO?</b></p><ul><li><b>
Mission-Driven Work:</b> Support healthcare teams and improve patient lives through technology</li><li><b>
Career Growth:</b> We invest in your development and pay for technical certifications</li><li><b>
Remote Flexibility:</b> Work from the comfort of your home in NM, TX, AZ, or CO</li><li><b>
Inclusive Culture:</b> We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees</li><li><b>
Leadership Access:</b> Share your ideas directly with leadership, including the CEO</li><li><b>
Supportive Environment:</b> Be part of a team that values transparency, communication, and collaboration</li></ul><p><b><br>
Disclaimer</b></p><ul><li>
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.</li><li>
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.</li><li>
The preceding job description does not alter the &ldquo;at will&rdquo; status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.</li></ul><p>
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</p></div>

Technical Desk Analyst I, Tier 1 Remote - NM,TX or, AZ only

Home Solutions (Sabdulla)

<p><b>Job Title: Application Support Analyst</b><br/><b>Department:</b> IT<br/><b>Salary: </b>Market Competitive<br/><b>Location:</b> Korangi, Industrial Area, karachi</p><p>We are seeking a proactive and detail-oriented <b>Application Support Analyst</b> to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.</p><p><b>Job Description:</b></p><p>&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.</p><p>&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.</p><p>&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.</p><p>&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).</p><p>&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.</p><p>&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.</p><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul><p>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.</p><p>Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning <b>Application Support Analyst </b>in the subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Application Support Analyst

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