technical support analyst

Daley And Associates, LLC

<div>
 
 
 
 Investment Operations &amp; Technical Support Analyst
 
 
 
 
 We are currently seeking candidates for an Investment Operations &amp; Technical Support Analyst position at a highly successful investment management firm located in Chicago, IL. The Investment Operations &amp; Technical Support Analyst will contribute to the core operations of the company's portfolio accounting platform, update and maintain security master data, and query and update data using SQL. The ideal candidate will have 3+ years of experience in Fund Accounting, Investment Operations, Trade Support, or Technical Support.
 
 
 &nbsp;
 
 
 This role offers fully remote flexibility (must be located in EST or CST). The compensation is $90-100k (depending on experience).&nbsp;
 
 &nbsp;
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 
 Contribute to the core operations of the company's portfolio accounting platform&nbsp;
 
 </li>
 <li>
 
 Update and maintain security master data, including security setup and core maintenance, and perform troubleshooting as needed
 
 </li>
 <li>
 
 Perform end-of-day trade processing while ensuring data integrity between the portfolio accounting platform and Charles River
 
 </li>
 <li>
 
 Perform reconciliations, research, and resolve trade exceptions&nbsp;
 
 </li>
 <li>
 
 Query and update data using SQL
 
 </li>
 <li>
 
 Update and maintain data leveraging SQL (queries, joins, updates, inserts, deletes)
 
 </li>
 <li>
 
 Perform troubleshooting to address user-reported issues&nbsp;
 
 </li>
 <li>
 
 Assist in corporate actions, reporting, and investment operation activities&nbsp;
 
 </li>
 <li>
 
 Collaborate with Portfolio Accounting, Trade Operations, Investment Operations, Technical Support, and additional internal teams as needed
 
 </li>
 <li>
 
 Provide additional support as needed
 
 </li>
 </ul>
 &nbsp;
 
 
 
 
 Qualifications:&nbsp;
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree in Finance, Information Technology, or related field
 
 </li>
 <li>
 
 3+ years of experience in Fund Accounting, Investment Operations, Trade Support, or Technical Support&nbsp;
 
 </li>
 <li>
 
 Proficiency in Bloomberg and SQL (queries, joins, updates, inserts, deletes)
 
 </li>
 <li>
 
 Strong fixed income experience&nbsp;
 
 </li>
 <li>
 
 Excellent communication and interpersonal skills
 
 </li>
 <li>
 
 Strong problem-solving and time management skills
 
 </li>
 </ul>
 &nbsp;
 
 
 For immediate consideration, interested and qualified candidates should send their resume to Morgan at marakelian@daleyaa.com.&nbsp;
 
 &nbsp;
</div>

Investment Operations & Technical Support Analyst

All Lines Technology

<div>The analyst will perform first level IT support, incident resolution. *THIS IS A PART-TIME POSITION.* The analyst is responsible for getting users back to work quickly, or escalating to a higher tier of support for appropriate remediation. Duties are focused on efficiency, effectiveness, capturing/reusing knowledge, and following prescribed procedures methodically. Excellent customer care and a team mentality are essential to success in this position. The analyst will work with end users through email and telephone, and work within our ticketing system to understand and record incidents. The analyst will perform NOC duties including observing and handling alerts. The successful analyst will maintain focus on continual service improvement, career development, and learning. 
Duties Include: 
<ul><li>Follow prescribed procedures to quickly return users to work.</li><li>Establishing remote connectivity to end user machines and performing remediation for end users.</li><li>Working to maintain individual and team goals for speed of answer, response to alerts and emails.</li><li>Working within many different industries and software to resolve technical issues for end users.</li><li>Performing technical support for devices, PCs and Macs.</li><li>Quickly and appropriately diagnose when an incident should be escalated to a higher tier of support.</li><li>Logging tickets in our ticketing system.</li><li>Communicate with end users via telephone and email.</li><li>Monitor and respond appropriately to alerts.</li><li>Communicate effectively via oral and written capability.</li><li>Excellent customer relations and interpersonal skills.</li><li>Use of a knowledgebase to perform consistent fixes as per designated procedure and to capture new knowledge.</li><li>Maintaining a positive, service-oriented attitude.</li><li>Ongoing learning and training.</li></ul>
 
Qualifications:
 
<ul><li>Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.</li><li>Ability to communicate orally with technical and non-technical personnel; able to follow oral and written instructions; and possess the ability to read and interpret documents such as operating, maintenance instructions, and procedure manuals. Ability to correspond professionally with users via phone and email.</li><li>Must be able to think logically and analytically and make decisions based on good judgment.</li><li>Must be able to consistently follow documented procedures for incident resolution.</li><li>CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred.</li></ul>
Education/Experience: 
<ul><li>High School or GED diploma.</li><li>CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred.</li><li>Flexibility to work a rotating shift schedule based on business need across our 24x7x365 operation.</li><li>Experience working as a customer service representative or help desk analyst is a plus.</li><li>Experience working for a Managed Service Provider (MSP) is a plus.</li><li>A+ and Network+, or the ability to acquire both within 1 year of employment.</li><li>Previous experience with N-Able, PRTG and/or other RMM solutions is a plus.</li></ul>
TCVoGudE6Q</div>

IT Support Analyst

PNC Financial Services Group

<div>Job Profile<h1 class="jobSectionHeader"> 
Position Overview</h1>
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company&rsquo;s success. As a Tech Solution Center Analyst Lead within PNC's Service desk organization, you will be based in Columbus, OH. 
 
Location: Onsite in Columbus, OH, with travel to onsite locations in and around Columbus including branches and tower locations.
 
 
Schedule: Monday &ndash; Friday, 8:00 AM &ndash; 5:00 PM, including on-call 
As a Technology Solution Center (TSC) Analyst Lead within PNC&rsquo;s Service Desk organization, you will serve as a point of contact responsible for delivering high-quality technical support across the enterprise. This role combines hands-on troubleshooting with ensuring efficient resolution of technology issues while maintaining exceptional customer service standards. 
 
You will operate within a fast-paced, multi-channel support environment, providing assistance via chat, phone and desk support. The role requires strong technical aptitude, communication skills, and the ability to manage escalations. 
 
Key Responsibilities 
Lead Service Desk Operations: 
<ul><li>Act as an escalation point for complex technical issues, ensuring timely and accurate resolution while minimizing business impact.</li></ul> 
Multi-Channel Support Delivery: 
<ul><li>Provide support through chat, phone and ticketing platforms while maintaining quality and responsiveness.</li></ul> 
Incident &amp; Ticket Management: 
<ul><li>Create, document, track, and resolve incidents using tools such as ServiceNow or similar ITSM platforms. Ensure proper prioritization, categorization, and documentation of issues.</li></ul> 
Technical Troubleshooting: 
<ul><li>Diagnose and resolve hardware, software, network, and access-related issues across a variety of systems and applications.</li></ul> 
Customer Experience Excellence: 
<ul><li>Deliver a high level of customer service by clearly communicating technical solutions to non-technical users and maintaining professionalism in all interactions.</li><li>Interact with customers in person in a friendly and professional manner.</li></ul> 
Process Improvement: 
<ul><li>Identify trends in incidents and recommend process improvements, knowledge base enhancements, and automation opportunities to increase efficiency.</li></ul> 
Compliance &amp; Security: 
<ul><li>Adhere to organizational policies, security standards, and confidentiality requirements, especially while working in a remote environment.</li></ul> 
Required Qualifications 
<ul><li>Proven Service Desk / IT Support experience in a professional environment.</li><li>Strong experience handling chat-based, phone and desktop technical support.</li><li>Familiarity with ticketing systems (ServiceNow preferred).</li><li>Demonstrated ability to manage high-volume support including phone support, and desktop support.</li><li>Solid IT background (hardware, software, networking fundamentals).</li><li>Excellent troubleshooting, communication, and customer service skills.</li></ul> 
Work Environment 
<ul><li>Reliable transportation, able to work on-call support and overtime.</li><li>Must meet PNC&rsquo;s standards for data privacy and confidentiality.</li></ul> 
Key Success Factors 
<ul><li>Ability to balance speed and quality in a high-volume support environment.</li><li>Strong multitasking and prioritization skills.</li><li>Leadership mindset with a focus on team collaboration and continuous improvement.</li><li>Commitment to delivering a best-in-class user support experience.</li></ul>
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.<h1 class="jobSectionHeader">
Job Description</h1><ul><li>
Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.</li><li>
Manages and performs business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.</li><li>
Resolves incidents and fulfills requests in accordance with knowledge documentation.</li><li>
Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery.</li><li>
Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations.</li><li>
Supports leadership with knowledge management, training, new product support, and other specialties/projects.</li></ul>
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:<ul><li>
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li><li>
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1>
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.<h2 class="jobSectionHeader">
Preferred Skills</h2>
Computer Technical Support, Customer Solutions, Data Architecture Development, End Users, Field Technical Support, Problem Resolution, Technical Support, Technical Troubleshooting, Ticketing Systems<h2 class="jobSectionHeader">
Competencies</h2>
Customer Support Policies, Standards and Procedures, IT Environment, IT Service Management (ITSM), PC/Workstation Hardware, PC/Workstation Software, Service Request Management Process, Software Installation and Support, Technical Troubleshooting, Telecommunications<h2 class="jobSectionHeader">
Work Experience</h2>
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.<h2 class="jobSectionHeader">
Education</h2>
Associates<h2 class="jobSectionHeader">
Certifications</h2>
No Required Certification(s)<h2 class="jobSectionHeader">
Licenses</h2>
No Required License(s)<h1 class="jobSectionHeader">
Pay Transparency</h1>
Base Salary: $41,250.00 &ndash; $68,750.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education.<h1 class="jobSectionHeader">
Application Window</h1>
Generally, this opening is expected to be posted for two business days from 07/09/2026, although it may be longer with business discretion.<h1 class="jobSectionHeader">
Benefits</h1>
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.<h1 class="jobSectionHeader">
Disability Accommodations Statement</h1>
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include &ldquo;accommodation request&rdquo; in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say &quot;Workday&quot; for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 
 
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.<h1 class="jobSectionHeader">
Equal Employment Opportunity (EEO)</h1> 
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.<h1 class="jobSectionHeader">
California Residents
</h1>Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.</div>

Technology Solution Center Analyst Lead

University of Iowa

<div>
 <ul>
 <li>
 Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **
 
 
 
 </li>
 </ul>
 Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!
 
 
 Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
 
 
 
 
 Key Job Duties (not All Inclusive):
 
 
 
 
 <ul>
 <li>
 Collaborating with colleagues to design, install, and configure hardware and software solutions.
 </li>
 <li>
 Applying security patches and maintaining operational integrity of systems.
 </li>
 <li>
 Providing basic training to end users on supported systems.
 </li>
 <li>
 Administering public resources areas, ensuring a seamless experience for all.
 </li>
 <li>
 Explaining technical concepts to non-technical customers in a clear and friendly manner.
 </li>
 <li>
 Maintaining accurate software and hardware inventory records.
 </li>
 <li>
 Being a go-to resource for resolving IT-related issues promptly and effectively.
 
 
 
 </li>
 </ul>
 These are onsite positions.
 
 
 These positions are not eligible for University sponsorship for employment authorization.
 
 
 There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University&rsquo;s commitment to create a welcoming and respectful environment for all.
 
 
 For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
 
 
 
 
 Qualifications:
 
 
 
 
 
 IT Support Analyst:
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
 </li>
 <li>
 Professional support experience (typically 6 months &ndash; 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
 </li>
 <li>
 Experience supporting Windows personal computers and laptops.
 </li>
 <li>
 Experience supporting printers, multi-function devices, etc.
 </li>
 <li>
 Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
 </li>
 <li>
 Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
 </li>
 <li>
 Demonstrated excellent written and oral communication skills.
 </li>
 <li>
 Excellent interpersonal, customer service and teamwork skills (including with technical peers).
 </li>
 <li>
 Ablity to routinely move and transport computer equipment up to 50 pounds.
 
 
 
 </li>
 </ul>
 
 
 Desirable Qualifications:
 
 
 
 
 <ul>
 <li>
 Valid US driver&rsquo;s license and ability to meet UI fleet safety requirements.
 </li>
 <li>
 Experience supporting Apple computers and laptops.
 </li>
 <li>
 Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
 </li>
 <li>
 Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
 </li>
 <li>
 General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
 
 
 
 </li>
 </ul>
 
 
 IT Support Consultant:
 
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
 </li>
 <li>
 Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
 </li>
 <li>
 Experience supporting Windows personal computers and laptops.
 </li>
 <li>
 Experience supporting printers, multi-function devices, etc.
 </li>
 <li>
 Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
 </li>
 <li>
 Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
 </li>
 <li>
 Demonstrated excellent written and oral communication skills.
 </li>
 <li>
 Excellent interpersonal, customer service and teamwork skills (including with technical peers).
 </li>
 <li>
 Ability to routinely move and transport computer equipment up to 50 pounds.
 
 
 
 </li>
 </ul>
 
 
 Desirable Qualifications:
 
 
 
 
 <ul>
 <li>
 Valid US driver&rsquo;s license and ability to meet UI fleet safety requirements.
 </li>
 <li>
 Experience supporting Apple computers and laptops.
 </li>
 <li>
 Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
 </li>
 <li>
 Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
 </li>
 <li>
 General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
 
 
 
 </li>
 </ul>
 
 
 Application Details:
 
 
 
 
 In order to be considered, applicants must upload the following materials and mark them as &ldquo;Relevant File&rdquo; to the submission:
 
 
 <ul>
 <li>
 Resume
 </li>
 <li>
 Cover letter
 
 
 
 </li>
 </ul>
 Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
 
 
 
 You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.
 
 
 
 Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
 
 
 For questions or additional information, please contact melanie-bell@uiowa.edu.
 
 
 
 Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
 
 
 
 
 Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
 
 
 
 
 Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
 
 
 
 
 Join us in making a difference at a leading Big Ten university and premier public research institution.
 
 
 
 Additional Information
 
 
 <ul>
 <li>
 Classification Title: IT Support Consultant
 </li>
 <li>
 Appointment Type: Professional and Scientific
 </li>
 <li>
 Schedule: Full-time
 </li>
 <li>
 Work Modality Options: On Campus
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 <ul>
 <li>
 Pay Level: 3A4A
 
 
 
 </li>
 </ul>
 Contact Information
 
 
 <ul>
 <li>
 Organization: Information Technology Services
 </li>
 <li>
 Contact Name: Melanie Bell
 </li>
 <li>
 Contact Email: Melanie-Bell@uiowa.edu
 </li>
 </ul>
</div>

IT Support Analyst OR IT Support Consultant – Extended Technical Support

Resmed

<div>Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
Role Overview
The position is a regular, full-time hourly role classified as Level 3 management level, with 40 scheduled weekly hours and a 100% full-time equivalent (FTE) workload. The role is non-exempt and located in Moreno Valley, US.
The primary function of the IT Support role is to provide technical assistance to employees encountering issues with hardware, software, networking, and other computer-related technologies. This includes logging and managing support requests using the JIRA or BMC Ticketing system, diagnosing and resolving problems according to documented procedures and performance indicators, and assisting with network infrastructure maintenance, new computer builds, and installation of services.
Responsibilities
The IT Support Analyst acts as a communication bridge between end-user support and backend services, coordinating endpoint service alignment. The role requires daily interaction with distribution center leaders, end users, and management to identify and resolve support requests, emphasizing strong communication, interpersonal skills, ownership, and accountability.
Key responsibilities include:
<ul><li>Responding to and prioritizing incoming support requests via telephone, voicemail, email, and in-person, addressing issues with hardware, software, networking, and related technologies.
</li></ul><ul><li>Logging and tracking issues in the JIRA or BMC ticketing system, adhering to service level agreements (SLAs), and maintaining problem documentation.
</li></ul><ul><li>Assisting with network account setup and maintenance in Active Directory (AD), Multi-Factor Authentication (MFA), and Exchange within an ISO-compliant environment.
</li></ul><ul><li>Troubleshooting and resolving user problems, escalating more complex issues as needed.
</li></ul><ul><li>Imaging computers to company standard builds and contributing to image updates.
</li></ul><ul><li>Supporting audio/visual equipment, conference rooms, and network hardware including phones, projectors, and video conferencing tools.
</li></ul><ul><li>Troubleshooting warehouse equipment such as RF barcode scanners, Zebra label printers, and other peripherals.
</li></ul><ul><li>Learning and supporting Distribution Center equipment functionality and configuration.
</li></ul><ul><li>Communicating issues and facilitating escalation processes during incidents or outages, collaborating with peers and incident management teams.
</li></ul><ul><li>Providing status updates to management and building relationships with warehouse operations by understanding workflows.
</li></ul><ul><li>Writing and revising user instruction materials and backend process documentation.
</li></ul><ul><li>Participating in project-oriented tasks for service improvements and changes.
</li></ul><ul><li>Working flexible hours between 6:00 AM and 6:00 PM, including weekends, holidays, and on-call rotations as needed.
</li></ul><ul><li>Traveling up to 5-10% of the time.
</li></ul>Qualifications and Experience
<ul><li>Candidates should be enthusiastic self-starters with problem-solving skills, mental agility, and the ability to quickly make an impact. They must demonstrate grit, initiative, fast learning ability, and effective teamwork. Solid business acumen, attention to detail, and a big-picture perspective are important, along with the ability to work autonomously and flexibly while delivering results.
</li></ul><ul><li>A minimum of five years of experience supporting client desktop environments, especially Microsoft desktop operating systems and application suites, is required. Experience with Windows 10, 11 and MAC environments, installation and maintenance of LAN/Desktop hardware and software including Microsoft Office 2013/2016 and M365 suite, and multiple hardware platforms are essential. Skills in configuring desktop and laptop computers to company standards and performing hardware repairs are necessary. Knowledge of imaging system software fundamentals and certifications or experience with Microsoft MCSE/ITIL and Cisco VoIP are desirable. Previous experience in a warehouse environment is also preferred.
</li></ul>In summary, this role requires a motivated IT professional capable of providing high-quality technical support in a dynamic distribution center environment, with strong problem-solving skills, communication abilities, and relevant technical expertise to support both end-users and backend IT services effectively.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world&rsquo;s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&amp;D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate&rsquo;s geographic work location, relevant qualifications, work experience, and skills.
At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly rate for this position is: $40.21 - $60.31
Joining us is more than saying &ldquo;yes&rdquo; to making the world a healthier place. It&rsquo;s discovering a career that&rsquo;s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.</div>

Associate Analyst, IT Support (Onsite)

Everwise Credit Union

<div>Job Description:
Position Summary :
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to departmental standard operating procedures. The incumbent will generate reports, conduct research, and provide recommendations for continuous improvement. Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence.
Primary Responsibilities and Duties:
<ul><li>Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels&mdash;including phone, email, messages, ServiceNow, and in-person interactions&mdash;adhering to Service Level Expectations.
</li><li>Ticket Documentation : Accurately document all requests and issues, research, and resolution activities within the Service Desk system to ensure up-to-date records and information.
</li><li>Issue Resolution: Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users.
</li><li>Configuration and Deployment: Configure, deploy, and troubleshoot computers and other IT equipment for end-users. Ensure that the equipment is set up according to company standards and functions properly before deployment.
</li><li>Escalation Process: Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate departments, including specialized IT teams or other functional areas outside of IT, as needed. Ensure efficient follow-through in alignment with Service Desk protocols for prompt resolution.
</li><li>Communication : Maintain clear, effective communication between end users, Level II support, and management to provide status updates until successful resolution.
</li><li>Problem Coordination : Act as a liaison between IT resources and impacted users, facilitating communication for issues that affect multiple stakeholders.
</li><li>Patch Management : Play a critical role in the monthly patch management process by contacting end-users to install updates, directly install updates when needed, and troubleshooting any issues that arise. Track and report on devices that have not been updated, identifying missing patches to ensure a secure and up-to-date environment.
</li></ul><ul><li>Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation practices.
</li><li>SOP Development : Contribute to the development, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), including documentation related to Service Desk operations and ATM/ITM support processes.
</li><li>Metrics and Reporting : Monitor Service Desk performance metrics, ATM/ITM operational trends, and service levels. Prepare reports, and provide insights to support operational effectiveness and informed decision-making.
</li><li>Knowledge Base Management : Lead efforts to develop, maintain, and enhance the Service Desk Knowledge Base including technical documentation, troubleshooting resources, and support materials related to ATM/ITM operations.
</li><li>Change Management : Participate in change management activities as directed by the Service Desk Manager to support the successful implementation of operational and technology changes impacting Service Desk and ATM/ITM environments.
</li><li>Problem Management : Identify recurring incidents and trends, including ATM/IM service distributions, assist in root cause analysis, document findings, and collaborate on long-term solutions to improve system stability and service reliability.
</li><li>ATM/ITM Break/Fix Support Services: Serve as a subject matter expert for ATM operations by monitoring system performance, troubleshooting and escalating hardware, software, and network issues, coordinating with vendors and internal partners, and supporting break/fix activities to minimize downtime and ensure a positive member experience.
</li><li>Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.
</li></ul>Knowledge/Skills:
<ul><li>Excellent phone etiquette and customer service skills with a professional, courteous approach to support.
</li><li>Strong written and verbal communication skills, with the ability to clearly explain technical information to non-technical users.
</li><li>Strong problem-solving and analytical skills, particularly in a fast-paced environment.
</li><li>Ability to quickly troubleshoot and resolve Tier 1 incidents effectively, managing multiple tasks simultaneously.
</li><li>Ability to understand complex digital products and services.
</li><li>Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems.
</li></ul>Minimum Requirements:
<ul><li>High School Diploma or GED
</li><li>1+ years of Service Desk, IT support or similar customer support role experience.
</li><li>1+ years of experience providing member service on digital product and services preferred
</li><li>Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related field preferred.
</li><li>CompTIA A+, ITIL Foundation, LeanIT Essentials or relevant certifications are preferred.
</li><li>Prior experience in a financial institution is preferred.
</li></ul>Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Service Desk Analyst

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary 
The Senior Analyst, Informatics (Encounter Technical Analyst) is responsible to analyze and document business data and processes, conduct root cause analysis, and create reports or other solutions as needed to support business needs. This position is responsible to conduct analysis or produce reports of varied claim and encounter data.
Additional responsibilities to include but not limited to the following:<ul><li>
Daily activities include writing simple to complex SQL queries, procedures, and reports on both an ad hoc and production basis for analysis of data trends or anomalies impacting business success.</li><li>
Proactively define, identify, develop, and implement system enhancements or modifications to support business strategic goals.</li><li>
Assists and participates in the development and prioritization of system updates. Executes test scripts and reports outcomes or defects.</li><li>
Candidate must be proficient in SQL, able to write and modify queries, interpret results, conduct root cause analysis, develop short- and long-term solutions following through to completion.</li><li>
Demonstrated ability to manage multiple projects forward simultaneously and be responsible for the results.</li><li>
Ability to establish relationships with internal and external stakeholders.</li></ul> 
Required Qualifications<ul><li>
1 plus years of relevant programming or analytical experience. Including development and experience with writing complex queries using SQL.
</li><li>Experience in working in a data warehouse environment as well as the ability to work with large data sets from multiple data sources.
</li><li>Demonstrated analytical and problem-solving skills.
</li><li>Strong written and verbal communication skills and ability to present information to various audiences.
</li><li>Strong collaboration skills within and across teams.</li><li>
Claims/Encounters experience. (Healthcare Industry experience)</li></ul> 
Preferred Qualifications<ul><li>
QNXT or Edifecs experience.
</li><li>Experience with Electronic Data Interchange (EDI) files.
</li><li>Experience with test script development and execution.
</li><li>Experience with Agile methodologies.</li></ul> 
Education
Bachelor&rsquo;s degree or equivalent work experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $122,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 07/15/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Encounters Technical Analyst

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