technical support analyst

Info Origin Inc

<p><b>Position Title: -</b>Technical Support Analyst - Lead</p><p><b>Position Type: </b>Long Term Contract (Remote)</p><p><b>Location: </b>Raleigh, NC</p><p><b>Interview Process: </b>Video Or In Person</p><p><b>Key Responsibilities:</b></p><ul><li>The candidate will &quot;own&quot; the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels.</li><li>Troubleshoot and resolve issues related to &lsquo;Level 1&rsquo; areas such as:</li><li>Identity proofing and account activation</li><li>Password resets and login problems</li><li>Payment processing</li><li>General navigation and use of the permitting portal</li><li>Routing inquiries to appropriate program staff when necessary</li><li>Internal user permissions and system authorization</li><li>Potentially resolve &lsquo;Level 2&rsquo; and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (&ldquo;Smart Flows&rdquo;), and API-based services.</li><li>Collaborate with internal teams to ensure timely resolution of customer concerns.</li><li>Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs.</li><li>Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience</li><li>Maintain accurate records of support interactions and resolutions.</li></ul><p><b>Qualifications:</b></p><ul><li>Excellent problem-solving and communication skills.</li><li>Experience providing technical support or customer service in a software or web-based environment.</li><li>Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.</li><li>Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).</li><li>Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.</li><li>Demonstrated problem-solving skills and a proactive approach to learning and issue resolution.</li><li>Ability to work independently in a remote environment while collaborating effectively with team members.</li></ul><p>Job Type: Contract</p><p>Pay: $70.00 - $75.00 per hour</p><p>Expected hours: 40 per week</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li> CRM systems, especially Microsoft Dynamics,: 4 years (Required)</li><li> web content management systems: 4 years (Required)</li></ul><p>Work Location: Remote</p>

Technical Support Analyst

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 RBRO Solutions is a CORA Legal Group software company that provides best of breed products to the legal and corporate legal markets. Come and work with a modern agile team working with the latest and greatest technologies in a to ensure that we continue to innovate and remain as one of the top companies in our industry. We are passionate about serving our customers all around the globe with the best technology possible.
 <br/>
 <br/>
 Division Link: https://www.rbrosolutions.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 The Technical Support Analyst (TSA) is a core role in the Customer Success &amp; Support department. This individual is a member of the Support Team which investigates and resolves reported client issues and builds strong client relationships that positively promotes the organization. This individual will be responsible for providing technical support for a wide range of products to our customers, escalating customer inquiries effectively, collecting customer feedback, and sharing customer feedback with other internal groups.
 <br/>
 <br/>
 <strong>
  Accountabilities &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide post-sales support for iManage software products and RBRO software products to clients
  </li>
  <li>
   Serve as a subject matter expert for broad and complex technical issues, providing first call resolution through phone and email support channels
  </li>
  <li>
   Troubleshoot, analyze, reproduce, and resolve issues quickly, escalating as appropriate.
  </li>
  <li>
   Log all cases and case activity in the case management system. Develop a strong working knowledge of the organization&rsquo;s software and processes.
  </li>
  <li>
   Provide &ldquo;on call&rdquo; support on a rotating basis
  </li>
  <li>
   Identify opportunities to improve or automate repetitive tasks
  </li>
  <li>
   Assist the organization to better serve our clients using your knowledge and insight of our clients&rsquo; requirements and needs
  </li>
  <li>
   Perform various other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Postsecondary education in Information Technology, Computer Science or another relevant field
  </li>
  <li>
   Over 3 years of proven experience directly resolving technical issues via e-mail and telephone
  </li>
  <li>
   Comprehensive understanding of Windows OS environments
  </li>
  <li>
   Strong understanding of SQL Server administration or scripting
  </li>
  <li>
   Strong general understanding of computer systems, mobile devices and other technologies
  </li>
  <li>
   Functional understanding of change and release management
  </li>
  <li>
   Experience with remote desktop applications and screen-share software (eg. MS Teams).
  </li>
  <li>
   Experience with providing step-by-step technical help, both written and verbal
  </li>
  <li>
   Certification in iManage Work, and Microsoft technologies such as Windows, Azure, or similar technologies is preferred
  </li>
  <li>
   Experience with the legal industry is preferred
  </li>
  <li>
   Experience with accounting software is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal Traits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Logical analyst with good attention to detail and strong technical skills and expertise
  </li>
  <li>
   Dedicated advocate who keeps customers as a top priority when making all business decisions
  </li>
  <li>
   Innovative problem solver who works well under pressure
  </li>
  <li>
   Enthusiastic and independent contributor with good planning and time management ability
  </li>
  <li>
   Excellent verbal and written communicator with effective interpersonal skills
  </li>
  <li>
   Passionate technical learner keen to experiment with and adopt new methods
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Workshift
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   9 AM to 5 PM Eastern Standard Time
  </li>
  <li>
   Willing to work weekends (if required)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Bandwidth

<div><p><b>Who We Are:</b></p>
<div>
<p><b>Bandwidth</b>, a prior &quot;Best of EC&quot; award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!</p>
</div>
<p>At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband</p>
<p><b>
What We Are Looking For:</b></p>
<p>
The Bandwidth <b>Technical Support Analyst</b> will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.</p>
<p><b>
This role is Thursday-Sunday 11AM-10PM.</b></p><div><div><br>
<div>
</div></div></div><div></div><p><b>What You'll Do:</b></p>
<ul>
<li>Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.</li>
<li>Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.</li>
<li>Analyze call flows, packet captures, and system logs for faults.
</li><li>Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.</li>
<li>Test and duplicate customer issues to validate the issue and resolution.</li>
<li>Escalate issues to the relevant teams when required.</li>
<li>Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics.</li>
<li>Interact with various teams to provide feedback and recommend improvements to current products or procedures.</li>
<li>Keep up-to-date with technical knowledge and learn new technologies and products.</li>
</ul>
<p><b>What You Need:</b></p>
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or related technical field</li>
<li>Experience: 1-2 years of experience in technical support or related field</li>
<li>Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Capable of multitasking in a fast-paced environment.</li>
<li>Strong problem-solving skills.</li>
<li>Able to work individually and in teams with a focus on detail.</li>
</ul>
<p><b>Bonus Points:</b></p>
<ul>
<li>Network+, CCNA or similar</li>
<li>PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.</li>
</ul>
<p><b>The Whole Person Promise:</b></p>
<p>
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our &quot;Whole Person Promise.&quot; We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well&hellip;</p>
<ul>
<li>100% company-paid Medical, Vision, &amp; Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.</li>
<li>All new hires receive four weeks of PTO.</li>
<li>PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO &ndash; not even with email.</li>
<li>Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.</li>
<li>&quot;Mahalo moments&quot; program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.</li>
<li>90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.</li></ul><div><br>
<p>
</p><p>Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.</p>
<p>
Applicant Privacy Notice</p></div></div><p></p>

Capgemini Engineering

<div><div><div><div>Job Description</div></div><div>
Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.</div></div><div><div><div>
Job Description - Grade Specific</div></div><div>
Provides the IT support to customers regarding technical issues related to everyday usage of a computerService Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.</div></div></div>
<br><div><div><div><div>Ref. code</div><div>
372976-en_US</div></div><div><div>
Posted on</div><div>
03 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Cairo</div></div><div><div>
Business unit</div><div>
Cloud Infrastructure Services</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Cloud Infrastructure Management</div></div></div></div><p></p>

Turkish Technical Support Analyst

Metropolitan Transportation Authority

<div><div><div><div><b>Job ID:</b> 13896</div>
<div><b>Business Unit:</b> MTA Headquarters</div>
<div><b>Location:</b> Jamaica, NY, United States</div>
</div><div><div><b>Regular/Temporary:</b> Regular</div>
<div><b>Department:</b> IT Client Support</div>
<div><b>Date Posted:</b> Dec 3, 2025</div>
</div></div><div><p><b>Description</b>
</p><div><div><div>JOB TITLE: Technical Support Analyst Levels 1-2 (TCU)</div><div>
SALARY RANGE: Level 1 $58,963 - $84,233</div><div>
 Level 2 $64,859 - $92,656</div><div>
DEPT/DIV: Information Technology</div><div>
SUPERVISOR: Manager - Network Computing Tech</div><div>
LOCATION: JCC Building 144-41 94th Ave 144 41, Jamaica, NY 11435</div><div>
HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required</div><div></div><div><br>
This position is eligible for telework, which is currently two days per week. New hires are eligible to apply 30 days after their effective date of hire.</div><div></div><div><b><br>
Summary:</b></div><div></div><p><br>
The primary purpose of this position is to provide technical support to clients who use computer hardware, software, telecommunications, and technology services as part of their MTA work responsibilities so that these clients can successfully and reliably utilize the technology necessary for them to perform their assigned duties.
</p><p>This technical support includes, but is not limited to, the following: desktop computers, phones/phone services, mobile devices &ndash; phones/phone services, tablets, laptops, etc., and related devices, as well as printers and other peripheral devices and accessories, software installed, software accessed, voice and data communications, and related central support systems.</p><p>
The goal is that a Technical Support Analyst can and will provide seamless, integrated technical support service to the client across all of these platforms and services.</p><div><b>
Responsibilities</b><b> / Accountabilities</b><b>:</b></div><div></div><p><b><br>
Level 1:</b></p><ul><li>
Provide technical support services to clients at MTA sites and in remote locations, including, but not limited to:<ul><li>
Preparation and installation of hardware devices, software, apps, and files, and connection to data, voice, and mobile networks as required</li><li>
Update, upgrade, and replacement of hardware devices and software</li><li>
Installation of and connection to software, apps, and files, and upgrade of and connection to software, apps, and files</li><li>
Reassignment of hardware devices and connection to networks as required</li><li>
Relocation of hardware devices and connection to networks as required</li><li>
Coordination for the setup of users with appropriate access to hardware devices, software, apps, files, systems, and networks, etc.</li><li>
Provision of maintenance services on hardware devices and software</li><li>
Other requests are designed to provide the necessary systems access to the client</li></ul></li><li>
This includes all necessary tasks for deployment so that the client can use the hardware devices as intended, with full operational access to the requested service(s). Deployment encompasses all the processes involved in getting new software or hardware up and running properly in its environment, including installation, configuration, running, testing, and making necessary changes.</li><li>
Such technical support services can be delivered in person, on-site at any MTA-designated location, or remotely, to MTA clients for any MTA organization, unit, group, or project.</li><li>
Respond to reported incidents and troubleshoot and resolve issues with hardware devices, software, access, and connectivity
</li><li>Perform technical support services on project-related work such as hardware devices and software, systems implementations, set-up of new sites, etc.
</li><li>Provide second-level support for IT-related technical problems and services. This includes issues not resolvable at the Level 1 and provides in-depth technical support, and, where necessary, basic product and service support.</li><li>
Access, enter, and maintain MTA data on various vendor portals (such as those used by wireless vendors, hardware device vendors, software/apps vendors, etc.), necessary to provide access, track progress, and record service to MTA users</li><li>
Utilize administration and related tools (such as ARS, and AirWatch management portal to manage mobile passwords and accounts) necessary to complete a service request, resolve an incident, complete a project task, etc.</li><li>
Maintain departmental records in a timely and accurate manner for all services provided in accordance with MTA policies and procedures when deploying, installing, maintaining, servicing, and deinstalling IT assets, utilizing systems as identified by the MTA. This includes system entry of all incident, service request, and project data in accordance with IT requirements.</li><li>
Participate in the evaluation of new products and technologies.</li></ul><p><b>
Level 2:</b></p><p>
Same as Level 1, with the following additional responsibilities:</p><ul><li>
Prepare documentation necessary to assist user clients and IT staff for items in the unit's area of responsibility. This includes such items as help files, &quot;how-to&quot; videos, service alerts, etc.
</li><li>Evaluate non-standard user requests and requirements and recommend effective technological solutions.</li><li>
Guide less senior staff in the performance of their tasks.</li></ul><p><b>
Required Qualifications:</b></p><p><b>
Level 1:</b></p><ul><li>
Associate degree in Computer Science, Information Technology, or related discipline. An equivalent combination of experience and education may be considered in lieu of a degree.
</li><li>Must possess basic knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off the shelf software and apps, desktops, laptops, mobile devices, phones, tablets, multi-function printers, internet technologies, remote access solutions, and all commonly used peripherals and accessories</li><li>
Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
</li><li>Experience with and understanding of ServiceNow or similar ITIL-based ITSM (IT Service Management) systems preferred</li><li>
Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.</li><li>
Must be skilled in personal computer and mobile phone usage, including Microsoft Office Suite (Word, Excel, PowerPoint, etc.), email, texting, video communications, etc.</li><li>
Strong oral and written communication skills.</li><li>
Strong analytical skills.</li><li>
Strong people skills.</li><li>
Must be able to move and lift up to 25 lbs. of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, switches, and other technology devices etc.</li><li>
Must possess a valid driver's license.</li></ul><p><b>
Level 2:</b></p><p>
Same as Level 1, with the following additional responsibilities:</p><ul><li>
Associate degree in Computer Science, Information Technology, or related discipline. An equivalent combination of experience and education may be considered in lieu of a degree.
</li><li>Must possess a minimum of 2 years&rsquo; experience providing direct IT technical support to IT users by installing, maintaining and supporting user devices (e.g. desktop, mobile, etc.), software/apps, peripheral devices, and accessories and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols, or a Bachelor&rsquo;s Degree in Computer Science or related fields.
</li><li>Proven knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off the shelf software and apps, desktops, laptops, mobile devices, phones, tablets, multi-function printers, internet technologies, remote access solutions, and all commonly used peripherals and accessories.</li></ul><p><b><i>
OTHER INFORMATION:</i></b></p><p><i>
This is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and</i><i> </i><i>will be governed by the terms of the associated TCU collective bargaining agreement for IT employees.</i><i> </i><i>As such, candidates selected for this position will be represented by TCU and be on the MTA payroll.</i><i> </i><i>In addition, candidates selected may be required to work at any MTA Agency location.</i></p><p><i>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</i></p><p><b><i>
Equal Employment Opportunity</i></b></p><p><i>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</i></p><p><i>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</i></p></div></div></div></div><div></div>

Technical Support Analyst Levels 1-2 (TCU)

Sage Publication

<div><h2 class="jobSectionHeader"><b>Job Purpose/ KEY OBJECTIVES OF THE JOB</b></h2><p>
How does the position contribute to Sage overall goals?</p><p>
The role sits within Sage&rsquo;s Global Circulation department. The team is responsible for resolving customer queries related to online access and and platform related issues within agreed team SLAs while maintaining superlative customer satisfaction level. This role requires the candidate to utilise good communication skills and analytical skills to achieve the group objectives.</p><h2 class="jobSectionHeader"><b>
Key Accountabilities</b></h2><p>
 Describe in detail the responsibilities of the job</p>
<div>
<ul><li>Assist internal and external customers around the world with technical issues by appropriate communication channels in a calm, courteous and knowledgeable manner</li></ul>
</div><div><ul><li>Troubleshoot access problems by developing an understanding of Sage systems and processes</li></ul>
</div><div><ul><li>Collaborate effectively in a global team, providing regular updates to senior team members</li></ul>
</div><div><ul><li>Follow standard operating procedures to gather information from customers that can be used to resolve tickets</li></ul>
</div><div><ul><li>Under the guidance of the manager, adhere to set Service Level Agreements (SLA&rsquo;s), ensuring work is completed within the defined timelines</li></ul>
</div><div><ul><li>Collaborate with other teams within the Customer Services and Fulfilment division to efficiently resolve customer tickets</li></ul>
</div><div><ul><li>Engage in continuous improvement exercises, contributing to process documentation for ongoing optimisation of customer service practices.</li></ul>
<ul><li>Support knowledge base articles development and the CX initiatives of the company
</li></ul><ul><li>Actively identify and recommend process improvements to operations processes for potential local and global implementation and representation in CII group.</li></ul>
<ul><li>Supporting other team members to develop specialized skills set on various aspects of the processes.</li></ul>
<ul><li>Self-driven upskilling in relevant process and business areas. Relationship development with key process stakeholders within the organisation.
</li></ul></div><h2 class="jobSectionHeader"><b>Skills, Qualifications &amp; Experience</b></h2><p><b>
Functional Knowledge &amp; skills
</b></p><p>Excellent analytical &amp; reasoning skills and keen attention to detail
</p><p>Reasoning/problem solving ability</p><p>
Excellent customer service and administration skills</p><p>
Effective written and verbal communication skills</p><p>
Ability to work under pressure and within deadlines</p><p>
Able to work using own initiative</p><p>
Excellent organisation and time management</p><p><b>
Qualifications &amp; Experience</b></p><p>
High level of computer proficiency on MS Office package</p><p>
Graduate to Postgraduate</p><p>
1-3 years of relevant experience</p><p>
Previous experience in back-end technical support/ quality analyst role is desirable but not essential</p></div>

Online Technical Support – Sr. Analyst

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