technical support analyst

Beacon Hill

<div>
 
 
 Technical Support Analyst - Boston - $60-80k + Bonus
 
 
 
 A well-established private equity firm is looking for a Technical Support Analyst.
 
 
 This is a
 
 hands-on IT support role
 
 supporting a highly polished, professional internal user base. You'll join a small IT team and deliver white‑glove, concierge‑level support in a collaborative, stable environment.
 
 
 
 Location:
 
 Boston, MA
 
 
 Schedule:
 
 On-site 5 days/week
 
 
 
 Your background
 
 
 <ul>
 <li>
 Experience providing Tier 1 / Tier 2 IT support in a professional environment
 </li>
 <li>
 Strong written and verbal communication skills; polished and articulate
 </li>
 <li>
 Comfortable supporting senior stakeholders and managing partners
 </li>
 <li>
 Experience with Microsoft 365 and Windows 11
 </li>
 <li>
 Exposure to Active Directory / Entra ID (permissions, security groups)
 </li>
 <li>
 Experience supporting hardware, software, iOS, and PC environments
 </li>
 <li>
 Customer-service oriented, proactive, and eager to learn
 </li>
 <li>
 Open to recent grads or career shifters
 </li>
 </ul>
 
 
 The work you'll be doing
 
 
 <ul>
 <li>
 Delivering white‑glove, concierge‑level IT support to internal users
 </li>
 <li>
 Handling Tier 1 and Tier 2 help desk requests
 </li>
 <li>
 Onboarding and offboarding employees
 </li>
 <li>
 Installing, configuring, and upgrading software and systems
 </li>
 <li>
 Supporting Windows and Mac environments, hardware, and mobile devices
 </li>
 <li>
 Coordinating and installing workstation setups
 </li>
 <li>
 Managing Active Directory / Entra ID permissions and security groups
 </li>
 <li>
 Maintaining the IT stock room and inventory
 </li>
 <li>
 Partnering with a small IT team (10 total, 3 in support) and reporting into the Director of IT
 </li>
 </ul>
 
 
 In exchange for your hard work you'll receive
 
 
 <ul>
 <li>
 
 Salary:
 
 $60-80k base +
 
 20% bonus
 
 </li>
 <li>
 
 Profit sharing:
 
 7.5%-15% (401k or cash if maxed)
 </li>
 <li>
 
 401k match:
 
 up to $6k
 </li>
 <li>
 
 100% employer‑paid medical, dental, and vision
 
 for employee and family
 </li>
 <li>
 
 PTO:
 
 17 vacation days + 10 sick days (rollover available)
 </li>
 <li>
 Daily
 
 lunch provided
 
 </li>
 <li>
 
 Carrot Fertility
 
 benefits, including on-site anonymous care
 </li>
 <li>
 
 IAP co-investment program
 
 with long-term upside
 </li>
 <li>
 Tuition reimbursement and external professional development budget
 </li>
 <li>
 A stable, people-first culture with
 
 exceptionally high retention
 
 
 </li>
 </ul>
 
 Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
 
 
 
 
 California residents:
 
 Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
 
 
 If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
 
 
 
 Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
 
 
 
 Company Profile:
 
 
 Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
 
 
 Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
 
 
 
 Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
 
 
 
 Benefits Information:
 
 
 
 Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
 
 
 
 
 
 We look forward to working with you.
 
 
 Beacon Hill. Employing the Future&trade;
 
</div>

Technical Support Analyst

NCR Atleos

<div>
 
 About NCR Atleos
 
 
 
 NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
 
 
 
 Job Summary
 
 
 
 The technical support Analyst provides an intermediate level of technical support and excellent customer service support to clients. The responsibilities include responding to Level I technical support incidents and requests as well as performing troubleshooting and investigations procedures and solving technical problems. Specialists will aim to resolve issues with one touch utilizing various available issues like investigation and pulling logs.
 
 
 Position provides the first level of remote monitoring and management to growing base of global customers&rsquo; network equipment and IT systems; Responsibilities include resolution of complex customer incidents and requests in a manner that will result in the achievement of customer Service Level Agreements (SLA&rsquo;s) and customer satisfaction.
 
 
 
 Job Duties
 
 
 
 <ul>
 <li>
 Act 24x7 as a single point of contact for emails/ issues and incidents from staff regarding IT issues and queries.
 </li>
 <li>
 Receiving tickets via ticketing system and email.
 </li>
 <li>
 1st line support - troubleshooting of issues before escalating
 </li>
 <li>
 Troubleshoot basic software issues and pulling the logs and investigation.
 </li>
 <li>
 Escalate unresolved calls to the next level support team.
 </li>
 <li>
 To maintain a high degree of customer service for all support queries and adhere to all service management principles.
 </li>
 <li>
 Respond to emergency situations and be on call as assigned.
 </li>
 <li>
 Maintain compliance with company training and required read/reviews.
 </li>
 <li>
 Perform other related duties as required or assigned by team leader or manager.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Strong problemsolving and analytical skills with the ability to investigate logs, identify root causes, and highlight issues.
 </li>
 <li>
 Ability to collect and analyze logs for escalation to nextlevel teams.
 </li>
 <li>
 Clearly present technical information to technical and nontechnical stakeholders.
 </li>
 <li>
 Perform advanced diagnostics, troubleshooting, and remote issue resolution within SLA guidelines.
 </li>
 <li>
 Analyze, test, isolate, and repair network and customer issues.
 </li>
 <li>
 Research and implement outofthebox solutions under pressure.
 </li>
 <li>
 Review and implement business rules effectively.
 </li>
 <li>
 Knowledge of scalability, load balancing, and system reliability.
 </li>
 <li>
 Drive process improvements with a focus on automation and efficiency as this is the future.
 </li>
 <li>
 Use SQL for data analysis, reporting, and troubleshooting.
 </li>
 <li>
 Use Python for scripting, automation, log analysis, and operational improvements.
 </li>
 <li>
 Maintain effective vendor relationships.
 </li>
 <li>
 Proactively communicate incidents and resolutions to customers.
 
 
 </li>
 </ul>
 
 Preferred Job Experience
 
 
 
 <ul>
 <li>
 Experience in Power BI and Analysis and knowledge of automation process Using Python
 </li>
 <li>
 Bachelor&rsquo;s degree in engineering.
 </li>
 <li>
 Excellent public speaking skills and good at making presentations.
 </li>
 <li>
 Sensitive and always updated to new technology.
 </li>
 <li>
 Strong logic and a sharp ability to locate technical issues.
 </li>
 <li>
 Good command on written and spoken English, experience in making testing reports and feedback would be an advantage.
 </li>
 <li>
 Associate degree or four years of equivalent experience.
 </li>
 <li>
 Interact daily with clients and end users to provide troubleshooting resolutions relating to software applications.
 </li>
 <li>
 Prepare weekly reports for managers covering recurring errors, failed troubleshooting solutions and suggestions for developers.
 </li>
 <li>
 Assist during implementation of new or updated software, including providing on-site training to end users.
 </li>
 <li>
 Experience in Power BI and knowledge of automation process.
 
 
 </li>
 </ul>
 Offers of employment are conditional upon passage of screening criteria applicable to the job.
 
 
 
 EEO Statement
 
 
 
 NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
 
 
 
 Statement to Third Party Agencies
 
 
 
 To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
 
 
</div>

CENTRIWORKS

<div>Senior Technical Support Analyst
Location: Knoxville, TN 
Job Type: Full-Time 
Industry: MIT Services
About the Role
Are you a seasoned IT professional ready to lead and elevate technical support operations? As a Senior Technical Support Analyst, you&rsquo;ll serve as a subject matter expert, resolving complex technical issues, mentoring support staff, and driving process improvements across enterprise systems. This is a high-impact role for someone who thrives in fast-paced environments and enjoys both hands-on troubleshooting and strategic collaboration.
What You&rsquo;ll Do<ul><li>
Lead resolution of escalated technical issues involving hardware, software, and network systems</li><li>
Mentor and guide Technical Support Analysts</li><li>
Develop and maintain troubleshooting documentation and knowledge base articles</li><li>
Collaborate with cross-functional teams to implement system upgrades and patches</li><li>
Analyze recurring issues and recommend long-term solutions or process improvements</li><li>
Ensure compliance with SLAs and monitor performance metrics</li><li>
Provide on-site and remote support for enterprise systems</li><li>
Manage client expectations and deliver business-friendly updates</li><li>
Support legacy system migrations and data mapping</li><li>
Develop scripts and automation tools to streamline support tasks (e.g., RMM, PowerShell, PowerApps)</li><li>
Maintain and support enterprise software environments</li><li>
Configure switches, firewalls, and wireless networks for optimal performance</li></ul>
What You Bring
Education &amp; Certifications<ul><li>
Associate&rsquo;s degree in Computer Science, Information Technology, or related field</li><li>
Required:</li><li>
CompTIA Network+</li><li>
MS-900 Microsoft 365 Fundamentals</li><li>
MD-102 Microsoft Endpoint Administrator + Mastering Endpoint Security (must obtain within 2 years)</li><li>
Microsoft Teams Support + Using Teams + Configuring and Managing Teams (must obtain within 2 years)</li><li>
Preferred:</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field</li></ul>
Experience &amp; Technical Skills<ul><li>
3&ndash;6 years in technical support or IT operations</li><li>
Proven experience in troubleshooting complex systems and mentoring staff</li><li>
Proficiency in Windows Servers/Workstations, Apple/MAC, VOIP, and enterprise applications</li><li>
Experience with scripting (RMM), database management, and network configuration</li><li>
Experience with Microsoft Intune</li><li>
Experience with enterprise RMM solutions</li><li>
Experience with virtualization technologies (VMware, Hyper-V)</li><li>
Experience with enterprise data migration</li><li>
Familiarity with IT ticketing systems, SharePoint, and remote support tools</li><li>
Ability to configure switches, firewalls, and wireless networks</li></ul>
Soft Skills<ul><li>
Strong customer-service orientation and communication skills</li><li>
Excellent problem-solving, listening, and writing abilities</li><li>
Ability to explain technical concepts to non-technical users</li></ul>
Why Join Us?
We&rsquo;re a forward-thinking technology organization committed to delivering exceptional support and innovation. As a Senior Technical Support Analyst, you&rsquo;ll play a key role in shaping the future of our IT operations, mentoring others, and ensuring system reliability across the enterprise.
Career Path Opportunities<ul><li>
Systems Engineer</li><li>
Security Analyst</li><li>
Infrastructure Architect</li></ul>
What Success Looks Like in This Role
Success in this role means being a trusted technical leader who resolves complex issues with confidence, mentors others effectively, and drives continuous improvement. You&rsquo;ll be known for your deep technical expertise, proactive mindset, and ability to deliver high-quality service across diverse systems and teams.</div>

Senior Technical Support Analyst

PACCAR

<div><div><div><h2 class="jobSectionHeader">Company Information</h2></div><div>
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!</div></div><div><div><h2 class="jobSectionHeader"> 
Division Information</h2></div><div>
Kenworth Truck Company builds premium commercial vehicles for sale in the US, Canada, Mexico and Australia and for export throughout the world. Peterbilt Motors also designs, manufactures and distributes premium commercial vehicles in the US and Canada. DAF Trucks manufactures trucks in the Netherlands, Belgium and the United Kingdom for sale throughout Western and Eastern Europe, and export to Asia, Africa and North America.</div></div><div><div><h2 class="jobSectionHeader">
Paccar Benefits</h2></div><div>
As a U.S. PACCAR employee, you have a full range of benefit options including:<ul>
<li>Competitive salary and 401k with up to a 5% company match</li>
<li>Fully funded pension plan that provides monthly benefits after retirement</li>
<li>Comprehensive paid time off &ndash; Minimum of 10 paid vacation days, 12 paid holidays, and sick leave</li>
<li>Tuition reimbursement for continued education</li>
<li>Medical, dental, and vision plans for you and your family
</li><li>Flexible spending accounts (FSA) and health savings account (HSA)</li>
<li>Paid short-and long-term disability program</li>
<li>Life and accidental death and dismemberment insurance</li>
<li>EAP services including wellness plans, estate planning, financial counseling and more</li>
<li>Global Fortune 500 company with a wide array of growth and development opportunities</li>
<li>Work alongside experienced goal-oriented colleagues recognized as experts in their field</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Requisition Summary</h2></div><div>
Kenworth Renton is seeking a skilled and customer-focused IT Technical Support Analyst to join our IT team. The ideal candidate will provide first to third level technical support, troubleshoot hardware and software issues, and assist users in resolving their IT challenges efficiently. This role requires strong problem-solving skills, excellent communication, and the ability to work both independently and collaboratively within the Kenworth Renton IT team. The IT Technical Support Analyst will also be responsible for organizing and completing IT projects on time, adhering to company policies, and delivering exceptional customer service. If you enjoy helping others, and thrive in a dynamic environment, we encourage you to apply and contribute to the success of the Kenworth Renton IT operations.</div></div><div><div><h2 class="jobSectionHeader">
Job Functions / Responsibilities</h2></div><div><ul><li>
Provide first to third level technical support to end-users via phone, email, or in-person for hardware, software, and network-related issues.</li><li>
Diagnose and troubleshoot technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.</li><li>
Install, configure, and maintain computer systems, software applications, and network equipment.</li><li>
Assist with the setup and deployment of new hardware and software for employees.</li><li>
Monitor and respond to support tickets in a timely manner, ensuring issues are resolved efficiently.</li><li>
Escalate complex technical problems to higher-level support teams or external vendors as necessary.</li><li>
Document incidents, resolutions, and procedures in the IT service management system.</li><li>
Provide guidance and training to users on common IT issues and best practices.</li><li>
Maintain and update IT inventory records, including hardware, software licenses, and accessories.</li><li>
Organize, schedule, and complete IT projects on time, ensuring proper planning and resource allocation.</li><li>
Collaborate effectively with team members to share knowledge, solve problems, and improve service delivery.</li><li>
Deliver exceptional customer service by addressing user concerns promptly, professionally, and with empathy.</li><li>
Follow directions and priorities set by IT managers and supervisors, adapting to changing business needs.</li><li>
Ensure compliance with organizational IT policies and security protocols.</li><li>
Participate in disaster recovery and business continuity planning.</li><li>
Stay updated with the latest technology trends and recommend improvements to enhance IT support services.</li><li>
Other duties as assigned.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
Required:<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
Minimum of 1-3 years of experience in IT technical support, help desk, or a similar role.</li><li>
Experience supporting Windows operating systems, and common business applications.</li><li>
Proficient in troubleshooting hardware, software, and network issues.</li><li>
Familiarity with Active Directory, VPNs, remote desktop tools, and ticketing systems (e.g., ServiceNow, Dameware, Intune).</li><li>
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).</li><li>
Experience with installation, configuration, and maintenance of IT equipment and software.</li><li>
Strong communication skills with the ability to explain technical concepts to non-technical users.</li><li>
Demonstrated commitment to providing excellent customer service and user support.</li><li>
Ability to work effectively both independently and as part of a team.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Adaptable and willing to follow directions from management.</li><li>
Ability to manage multiple tasks and prioritize work in a fast-paced environment.</li><li>
Flexibility to work before or after regular business hours, including weekends and nights as required.</li><li>
Willingness and ability to travel for work-related assignments as needed</li></ul>
Preferred Certifications:<ul><li>
CompTIA A+</li><li>
Microsoft Certified (Powershell, Windows 11, etc.)</li><li>
ITIL Foundation</li><li>
Agile Scrum</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Job Board Information</h2></div><div>
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. The salary range for this position is $77,700-$106,900 annually. Additionally, this role is eligible for a full range of benefit options listed above.</div></div></div>

IT Technical Support Analyst

GMHC

<div>
 Full-time Description
 
 
 The
 
 Technical Support Analyst I
 
 provides frontline technology support to ensure that GMHC staff have access to reliable, secure, and effective systems in order to serve clients and advance the organization&rsquo;s mission. This role supports daily operations of computer hardware, software, and network services, and serves as a critical partner in maintaining uptime, protecting data integrity, and improving the end-user experience.
 
 
 The ideal candidate is technically skilled, detail-oriented, and customer-focused, with the ability to communicate clearly across diverse teams. The Analyst supports all tiers of staff, promotes digital inclusion, and contributes to an IT environment that is equitable, secure, and aligned with GMHC&rsquo;s values.
 
 
 
 Essential Job Functions
 
 
 
 The following duties are mandatory requirements of the job:
 
 
 
 Tier 1 Help Desk Support
 
 
 
 <ul>
 <li>
 Respond to user support requests via ticketing system, phone, email, or in person.
 </li>
 <li>
 Provide first-level technical support for hardware, software, peripheral, and connectivity issues.
 </li>
 <li>
 Maintain communication with users regarding ticket status, next steps, and resolution.
 </li>
 <li>
 Confirm completion of all support tickets through follow-up and closure.
 
 
 </li>
 </ul>
 
 Ticket Management and Documentation
 
 
 
 <ul>
 <li>
 Address, escalate, and close assigned tickets in a timely manner, ensuring thorough follow-through and attention to detail.
 </li>
 <li>
 Accurately document all Help Desk actions and user interactions in the ticketing system.
 </li>
 <li>
 Contribute to internal documentation, including knowledgebase content for technical procedures, system updates, and troubleshooting guides.
 </li>
 <li>
 Record all technical activities related to projects, implementations, audits, and security events.
 </li>
 <li>
 Identify and report recurring issues to supervisors with relevant data points and trends.
 
 
 </li>
 </ul>
 
 Device and Software Support
 
 
 
 <ul>
 <li>
 Configure, deploy, and support desktops, laptops, tablets, smartphones, desk phones, printers, A/V and presentation equipment, and other peripherals.
 </li>
 <li>
 Install, update, and support agency software, hosted applications, and cloud-based services.
 </li>
 <li>
 Participate in testing and deployment of new software solutions and upgrades in existing and new environments.
 </li>
 <li>
 Troubleshoot software installation or performance issues and resolve or escalate as needed.
 
 
 </li>
 </ul>
 
 User Account and Access Management
 
 
 
 <ul>
 <li>
 Process ID creation requests for new employees and ID removals for separated employees.
 </li>
 <li>
 Assist with user account management, onboarding/offboarding, group permissions, and system access.
 </li>
 <li>
 Track and document account changes in accordance with internal security protocols and compliance standards
 
 
 </li>
 </ul>
 
 Compliance and Security Support
 
 
 
 <ul>
 <li>
 Maintain a working understanding of the department&rsquo;s role in the agency&rsquo;s compliance framework, with a focus on HIPAA and IT security standards.
 </li>
 <li>
 Report potential security or compliance issues promptly to supervisor.
 </li>
 <li>
 Participate in documentation and review of change control processes, log audits, and incident tracking.
 
 
 </li>
 </ul>
 
 Training &amp; User Experience
 
 
 
 <ul>
 <li>
 Provide basic training to end users on agency systems, cybersecurity best practices, and how to troubleshoot common issues.
 </li>
 <li>
 Create and update user-facing resources such as how-to guides, quick reference sheets, and internal FAQs.
 </li>
 <li>
 Promote a responsive and inclusive helpdesk experience through professional, empathetic, and culturally sensitive support.
 
 
 </li>
 </ul>
 
 Communication &amp; Collaboration
 
 
 
 <ul>
 <li>
 Foster a learning-oriented and service-focused team environment through collaboration, feedback, and cross-training.
 </li>
 <li>
 Participate in IS team meetings and project briefings to remain current on department priorities and changes.
 </li>
 <li>
 Communicate effectively with users about ticket status, expected resolution timelines, and post-resolution steps.
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Required
 
 
 
 
 Special Skills and Knowledge
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience providing hands-on technical support in a customer-facing role
 </li>
 <li>
 Demonstrated ability to deliver responsive, solution-focused IT support to users with a wide range of technical proficiency levels
 </li>
 <li>
 Superior communication skills with a strong customer focus; proven experience supporting a broad and diverse internal customer base across departments
 </li>
 <li>
 Clear, professional, and engaging verbal and written communication; effective phone etiquette and in-person support presence
 </li>
 <li>
 Ability to explain technical issues and IT initiatives in plain language to non-technical users
 </li>
 <li>
 Strong interpersonal skills with the ability to remain patient, courteous, and empathetic in high-pressure or time-sensitive situations
 </li>
 <li>
 Excellent documentation of procedures, including ticket notes, support instructions, and troubleshooting steps
 </li>
 <li>
 Strong time management and task prioritization skills; able to manage multiple support issues simultaneously and meet deadlines
 </li>
 <li>
 Ability to work independently and with minimal supervision, demonstrating initiative and follow-through
 </li>
 <li>
 Committed to confidentiality, data integrity, and promoting equitable access to technology tools and support across the agency
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience working in nonprofit, healthcare, or human services settings
 </li>
 <li>
 Familiarity with ITIL or similar service delivery frameworks
 </li>
 <li>
 Exposure to ticketing systems, remote support tools, and cross-platform environments
 
 
 </li>
 </ul>
 
 Education and Certification
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree or equivalent combination of education and 2&ndash;4 years of relevant experience required
 </li>
 <li>
 Bachelor&rsquo;s degree in Information Systems, Computer Science, or related field preferred
 </li>
 <li>
 Certifications such as CompTIA A+, MCP, or equivalent are strongly preferred.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 The ideal candidate should have the following technical competencies:
 
 
 
 Operating Systems &amp; Device Support
 
 
 
 <ul>
 <li>
 Hands-on experience supporting Windows 10/11, macOS, iOS, and Android devices.
 </li>
 <li>
 Proficient in configuring, troubleshooting, and maintaining desktops, laptops, tablets, smartphones, and printers.
 </li>
 <li>
 Experience with hybrid environments including remote and on-site support scenarios.
 
 
 </li>
 </ul>
 
 Microsoft &amp; Cloud Ecosystems
 
 
 
 <ul>
 <li>
 Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint.
 </li>
 <li>
 Working knowledge of Azure cloud services and administration.
 </li>
 <li>
 Experience with Azure Active Directory and Active Directory for identity and access management.
 </li>
 <li>
 Comfortable navigating cloud-based platforms and tools for account provisioning and system management.
 
 
 </li>
 </ul>
 
 Virtualization &amp; Endpoint Management
 
 
 
 <ul>
 <li>
 Experience supporting virtual environments such as VMware ESX, NSX, vSphere, and vRealize Operations.
 </li>
 <li>
 Familiarity with mobile device management tools, including Microsoft Intune or comparable platforms.
 </li>
 <li>
 Skilled in endpoint configuration, imaging, deployment, and monitoring across diverse systems.
 
 
 </li>
 </ul>
 
 Networking &amp; Security
 
 
 
 <ul>
 <li>
 Understanding of networking fundamentals including LAN/WAN, DNS, VPN, and TCP/IP protocols.
 </li>
 <li>
 Knowledge of cybersecurity best practices related to access controls, system hardening, and data privacy compliance (e.g., HIPAA).
 </li>
 <li>
 Familiarity with threat response procedures and participation in log audits or security event reporting.
 
 
 </li>
 </ul>
 
 Service Desk &amp; Support Tools
 
 
 
 <ul>
 <li>
 Experience using service desk ticketing systems for triage, escalation, and resolution of incidents (e.g., Zendesk, Fresh service, or Jira Service Management).
 </li>
 <li>
 Proficient with remote support tools for end-user assistance and device troubleshooting (e.g., TeamViewer, LogMeIn, or similar platforms).
 </li>
 <li>
 Demonstrated ability to document technical procedures and contribute to a centralized knowledgebase for internal and user-facing reference.
 
 
 </li>
 </ul>
 
 Work Environment &amp; Schedule
 
 
 
 <ul>
 <li>
 This is a hybrid position with required on-site presence several days per week to support equipment, end users, and infrastructure needs.
 </li>
 <li>
 Remote work is permitted at the discretion of the manager and is subject to departmental and agency needs.
 </li>
 <li>
 The role may require occasional adjusted hours to accommodate urgent support requests, infrastructure maintenance, or project deployments outside standard business hours.
 </li>
 <li>
 Participation in agency-wide events, such as AIDS Walk New York, and support for internal meetings or tech setups may require in-person availability beyond regular scheduling.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 
 While Carrying Out The Responsibilities Of This Role
 
 
 
 <ul>
 <li>
 Frequent use of computer, phone, and video conferencing systems
 </li>
 <li>
 Lifting and transporting computer hardware, peripherals, and other equipment (up to 40 lbs)
 </li>
 <li>
 Occasional crouching, kneeling, or reaching during hardware installations
 </li>
 <li>
 Sustained attention and mental effort during complex troubleshooting and multitasking
 </li>
 <li>
 Direct communication with staff requiring clarity, empathy, and technical translation
 </li>
 <li>
 Navigating office environments and technology spaces including server rooms and shared tech hubs.
 
 
 </li>
 </ul>
 GMHC supports a racial and gender-diverse environment which contributes to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve and seeks candidates dedicated to promoting equity and social justice within our community.
 
 
 Salary Description 45,000-50,000 (DOE)
</div>

Technical Support Analyst I

Intuit

<div><h2 class="jobSectionHeader">Overview</h2>
Are you looking to join a fast paced, dynamic team where you can put your interpersonal skills to use while solving technical problems for our senior leadership team? Intuit is looking for a dynamic and customer-focused Executive Technical Support Staff Analyst 4 for C-Suite Executive Support in their Mountain View headquarters. If you love working in a culture of lean experimentation and rapid iteration, we've got a challenge for you! 
The role of the Staff Executive Technical Support Analyst is to assist our most senior level C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac &amp; Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the &lsquo;go to&rsquo; lead technical resource for all IT related support requests, e.g. Outlook Exchange mail/calendar, Gmail, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a &ldquo;high touch&rdquo; level of support to the senior executives. 
Responsibilities<ul><li>
Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support.</li><li>
Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions.</li><li>
Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments.</li><li>
Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed</li><li>
Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining consistently calm at all times. Must be experienced in the art of proactive stealth technical support (ie- provide services and support with as few words as possible).</li><li>
Ability to respond quickly, understand &amp; articulate root cause on customer issues; proactively provide advice to prevent future service incidents.</li><li>
Ensures established SLAs are met or exceeded specific to response and resolution times</li><li>
Contribute to Knowledge Base and keep process documentation up-to-date.</li><li>
Proactively take on projects and initiatives with minimal to no supervision.</li><li>
Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level. May act as a &ldquo;specialist&rdquo; in a particular discipline.</li><li>
Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements</li><li>
Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees.</li></ul><div>
Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.</div> 
Qualifications<ul><li>
Minimum 10-15 years of C-Suite Senior Executive Technical Support and/or Executive Team Lead experience both PC, Mac, IOS, Laptops, Mobile Devices and core tools, apps and services required daily (see below for list).</li><li>
Minimum of an Associate's Degree in computer technology or equivalent from two-year College or technical school.</li><li>
Advanced knowledge of Exchange Mail &amp; Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies.</li><li>
Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications.</li><li>
Advanced knowledge of network computing in a Windows &amp; OSX environment &amp; working knowledge of networking fundamentals.</li><li>
Familiarity working with Endpoint Engineering and Endpoint Security Teams to quickly gather endpoint data necessary to resolve complex issues</li><li>
Strong experience with video conferencing technologies and collaboration tools &amp; platforms, e.g. Cisco, Poly, Slack, Google Suite</li><li>
Preferred certifications: ITILv4, ACMT, CCT, CompTIA</li><li>
Experience using AI tools such as ChatGPT, Google Gemini, Notebook LM, Writer</li><li>
Support experience in a corporate enterprise environment medium to large company (7-10k+ employees)</li><li>
Outstanding ability in problem solving, diagnosis and troubleshooting skills</li><li>
The ability to work under pressure and multitask in a fast-paced environment is a must.</li><li>
Excellent verbal &amp; written communication skills, superior customer handling skills and the capacity to work with minimum supervision.</li><li>
Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude.</li><li>
Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.</li><li>
Familiarity with encryption and security tools and triaging within this environment.</li><li>
Hyper responsive during regular working hours, and super flexible and engaged outside regular hours.</li><li>
Occasional travel (early morning, evenings, weekends) may be required to support offsite meetings or after-hours emergencies</li><li>
Persistent influencing skills and ability to burn through all hard and soft roadblocks with minimum drama and maximum return</li><li>
Military background in an IT environment a plus</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 
Bay Area California,CA $148,500 - 201,000</div>

Staff Executive Technical Support Analyst

Pueblo County, CO

<div><div><div><h2 class="jobSectionHeader">POSITION SUMMARY</h2></div>
<div>Provides technical support for computer systems and networks to ensure top-tier service for Pueblo County users. Addresses a wide spectrum of technical problems involving hardware, software, telecommunications networks, Local Area Networks (LANs), Wide Area Networks (WANs), and desktop computers, whether on-site or remote. Offers technical support, advice, and assistance to Pueblo County staff and customers. Evaluates user requirements, resolves technical problems, and collaborates with IT teams to deliver solutions via phone, email, remote connection, or onsite visits. 
****THIS POSTING MAY BE USED TO FILL MULTIPLE OPENINGS****</div> 

<div><h2 class="jobSectionHeader">WHAT YOU WILL DO</h2></div>
<div><ul><li>Installs, maintains, and troubleshoots current hardware, software, and peripherals. Configures computer workstations and peripherals, and manages smartphone ordering and maintenance for all end users within the organization.</li><li>
Enters and documents all pertinent data related to the Work Order System and other associated Information Technology Service (ITS) processes&mdash;records detailed knowledge of events from incident creation to closure, problems, known errors, workarounds, and resolutions for future reference.</li><li>
Researches new software and hardware products to support the annual technology equipment refresh process for desktop computers, printers, telephone equipment, cellphones, radios, and software.</li><li>
Travels independently to establish, configure, test, maintain, operate, and troubleshoot audiovisual and technical equipment as required. Configures and troubleshoots smartphones.</li><li>
Performs additional tasks as assigned, including filling in for other staff as necessary and/or required.</li></ul></div>
<div><h2 class="jobSectionHeader">WHAT YOU HAVE</h2></div>
<div>EDUCATION:<ul><li>
Associate's Degree in computer science, business systems support, computer information systems (CIS), or a related field is preferred</li></ul>
EXPERIENCE:<ul><li>
Minimum of two (2) years or more experience installing, troubleshooting, and repairing computer systems, hardware, software, audio/video, and peripherals is required</li></ul>
LICENSES/CERTIFICATES:<ul><li>
Valid Driver's License upon Hire AND Valid Colorado Driver's License within 60 days of hire is required</li><li>
Criminal Information Justice Systems (CJIS) Certification from The Federal Bureau of Investigation (FBI) Criminal Justice Information Services (CJIS) Division, or an accredited program or course is preferred 30 days of hire.</li><li>
A+ Certification preferred</li></ul>
NOTE: For preferred qualifications, the substitution of any combination of relevant and related education, training, and/or experience that provides the required knowledge, skills, and ability may be considered, including by way of example, specific experience or skill-based qualifications that may substitute for certain educational requirements, or a combination of relevant education and experience including supervisory experience.
SPECIAL REQUIREMENTS:<ul><li>
Must successfully pass a conditional post-offer physical examination</li><li>
Employees are required to be available for callbacks during emergency situations and involves rotating on-call duties 24/7.</li><li>
Must successfully pass a background check</li></ul></div> 

<div><h2 class="jobSectionHeader">WHAT PUEBLO COUNTY OFFERS</h2></div> 
<div> 
 
<ul><li>Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees</li><li>Generous Vacation and Sick Leave Accrual</li><li>Remote &amp; Hybrid working opportunities</li><li>County Retirement Program</li><li>Autonomy to grow and find your career path with supportive leadership</li><li>Truly inclusive and diverse environment</li><li>Fitness Center (Historic Pueblo Courthouse Building)</li><li>May be eligible for up to 12-weeks Paid Parental Leave Benefits (full-time employees)</li></ul></div></div></div>
 <div><div><div>EMPLOYEE BENEFITS SUMMARY 
2026 PAID HOLIDAYS<ul><li>New Year's Day - January 1st</li><li>Day after New Year's Day - January 2nd</li><li>Martin Luther King, Jr. Day - January 19th</li><li>Memorial Day - May 25th</li><li>Employee Appreciation Day - June 3rd</li><li>Juneteenth Day - June 19th</li><li>Independence Day (observed) - July 3rd</li><li>Day before Labor Day - September 4th (Early Release at 12:00pm)</li><li>Labor Day - September 7th</li><li>Francis Xavier Cabrini Day - October 5th</li><li>Columbus Day / Indigenous Peoples' Day - October 12th</li><li>Veteran's Day - November 11th</li><li>Day before Thanksgiving - November 25th (Early Release at 12:00pm) </li><ul><li>Thanksgiving Day - November 26th</li><li>Day after Thanksgiving - November 27th</li><li>Christmas Eve Day - December 24th</li><li>Christmas Day - December 25th</li></ul><li>Day before New Year's Day - December 31st (Early Release at 12:00pm)</li><li>One Personal Day (County employees will have one paid personal day off in 2026. This paid day off is to be chosen by the employee and approved by their Elected Official or Department Director.)</li></ul>* = Regular Part-Time Employees who are scheduled to work on a 2026 Holiday will receive Holiday Pay for two (2) of the Holidays of their choice (marked with the single asterisk * above) as approved by their Elected Official or Department Director<ul><li>When a holiday falls on a Saturday, Friday will be celebrated as the County holiday</li><li>When a holiday falls on a Sunday, Monday will be celebrated as the County holiday</li><li>Early releases are at the discretion of the Elected Official or Department Director and may vary based on the operational needs of their offices/departments.</li><li>All time off work taken by County employees for the days designated as Early Release shall be considered holiday time off for purposes &quot;worked time&quot; in determining Overtime in accordance with the Fair Labor Standards Act (FLSA).</li><li>If an employee is absent the day preceding or following the holiday without prior approval, the employee will not be paid for the holiday</li><li>The following time off types will not contribute to the daily or weekly overtime calculation: Unpaid Days Off, Unpaid Personal Days, and Unpaid Early Release Days.</li><li>Any employee that is required to work by their supervisor on a designated Unpaid Day Off, 
a designated Unpaid Personal Day or during a designated Unpaid Early Release period shall be paid for work required and performed during such days and periods.</li><li>No employee may work during an Unpaid Day Off, an Unpaid Personal Day, or during an Unpaid Early Release period without the express authorization of their supervisor. This Resolution contemplates and authorizes supervisors to direct work during Unpaid Days Off, Unpaid Personal Days, or Unpaid Early Release Periods for community safety and County government essential activities such as snow removal, social worker visits for child welfare and other family emergencies, response to emergency calls by facilities and fleet employees, and required court appearances by County employees.</li><li>For weeks in which an Unpaid Day Off or an Unpaid Early Release takes place, County Exempt employees are designated as Non-Exempt employees under the Fair Labor Standards Act. Those employees so designated will be required to clock in and out of work via email to their Director for all days worked during weeks that include an Unpaid Day Off.</li><li>No employees shall be permitted to work over 40 hours during a week that includes an Unpaid Day Off or an Unpaid Early Release without the express written authorization of their Director or Elected Official.</li></ul>*** The above 2026 Holiday Schedule Resolution was originally approved by the Board of County Commissioners on December 15th, 2025 and then revised on February 12th, 2026 &amp; March 12th, 2026***~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~DEPARTMENTS SCHEDULED TO WORK ON HOLIDAYS 
Due to operational requirements, some employees will be required to work on holidays. The employee must take the holiday by the end of the month following the holiday at a date approved by their Elected Official or Department Director 
 
SICK LEAVE 
Regular full-time employees accrue eight (8) hours per month with a maximum accrual of 960 hours. 
 
VACATION LEAVE<ul><li>Upon initial date of hire: earn eight (8) hours per month with a maximum accrual of 144 hours.</li><li>After 5 years: earn twelve (12) hours per month with a maximum accrual of 216 hours.</li><li>Ater 10 years: earn sixteen (16) hours per month with a maximum accrual of 288 hours.</li></ul>RETIREMENT 
All Regular Full-Time employees and Elected Officials are required to participate in the County Retirement Plan upon completion of one (1) month of continuous employment. A pre-tax deduction of 8.25% will be deducted from the employee's monthly pay. 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~EMPLOYER MEDICAL CONTRIBUTION 
Pueblo County's contribution toward the purchase of your benefit options on a tiered approach and based on which medical plan you elect. 
 
If Benefit Selections:<ul><li>Are greater than the employer contribution dollar amount, the difference is deducted from paycheck</li><li>Are equal to the employer contribution dollar amount, there is no effect on pay</li><li>Are less the employer contribution dollar amount, additional pay or cash back is not optional</li></ul>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<div> 
MEDICAL INSURANCE - ANTHEM BLUE CROSS/BLUE SHIELD (optional) 
Medical, Dental, &amp; Vision Rates are for the 2026 Plan Year (effective January 1st, 2026) 
 </div>HIGH DEDUCTIBLE HEALTH PLAN 
 Employee Only Employee + 1 Family 
Plan Cost $823.00 $1,543.00 $2,12900 
Employer Contribution $852.00 $1,428.00 $1,938.00 
Employee Contribution $-29.00 $115.00 $191.00 
 
<div>PPO 
 Employee Only Employee + 1 Family 
Plan Cost $889.00 $1,713.00 $2,351.00 
Employer Contribution $860.00 $1,453.00 $1,969.00 
Employee Contribution $29.00 $260.00 $382.00 </div> 
HMO/Ded 
 Employee Only Employee + 1 Family 
Plan Cost $999.00 $1,926.00 $2,661.00 
Employer Contribution $876.00 $1,484.00 $2,014.00 
Employee Contribution $123.00 $442.00 $647.00 
 
LOW HMO 
 Employee Only Employee + 1 Family 
Plan Cost $1,038.00 $2,002.00 $2,768.00 
Employer Contribution $881.00 $1,495.00 $2,030.00 
Employee Contribution $157.00 $507.00 $738.00 
 
<div>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</div> 
DENTAL INSURANCE - AMERITAS (optional) 
 
Employee Only Employee + 1 Family 
Plan Cost $27.00 $60.00 $91.00 
Employer Contribution $7.00 $17.00 $25.00 
Employee Contribution $20.00 $43.00 $66.00 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
 
VISION INSURANCE - ANTHEM BLUE CROSS/BLUE SHIELD (optional) 
 
Employee Only Employee + 1 Family 
Plan Cost $6.00 $12.00 $19.00 
Employer Contribution $0.00 $0.00 $0.00 
Employee Contribution $6.00 $12.00 $19.00 
 
Note: There is no Employer Contribution to Vision Insurance 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
 
LONG TERM DISABILITY - THE STANDARD (required) 
Coverage pays 60% of your wages up to $4,800 with a 90-day waiting period.Your monthly cost = (monthly pay)/100 x 0.410 
 
BASIC LIFE AND AD&amp;D BENEFIT (required) 
Employees are required to purchase the basic option for $3.10, however, they may elect to purchase additional coverage. 
 
FLEXIBLE SPENDING ACCOUNT (optional) 
This benefit allows you to pay for certain expenses (medical and/or dependent care needs) with &quot;pre-tax&quot; dollars. You specify the dollar amount you would like deducted from your monthly paycheck (minimum of $25), then when you incur an eligible expense, you pay it. Then you submit a claim form and original receipt for reimbursement.Note: According to IRS rules, any funds left in your FSA account(s) at the end of the year cannot be returned to you. They are considered &quot;use or lose&quot; funds. 
 
ADDITIONAL INSURANCES/BENEFITS (optional)<ul><li>Optional Life Insurance</li><li>Spouse/Dependent Life Insurance</li><li>Other Self-Funded Retirement Plans</li></ul>*** These are post-tax benefits. *** 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
 
<div>For hiring related questions, please contact WPC - Workplace Policy &amp; Compliance; HR Staffing at: 
hrstaffing@pueblocounty.us 
 
For benefits related questions, please contact TPS - Talent &amp; People Services; HR Benefits at: 
hrbenefits@pueblocounty.us</div></div></div></div>

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