technical support analyst

Global Payments

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
<h2 class="jobSectionHeader">Summary of This Role</h2>
Performs the installation, repair and preventative maintenance of servers and edge of network devices (e.g. desktops, laptops, MDM platform, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to servers, desktop or laptop computers, MDM platform, or related peripheral equipment.<h2 class="jobSectionHeader">
What Part Will You Play?</h2><ul><li>
Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Occasionally maintains an image for hardware setup. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configures appropriate hardware and software for new team members as secondary analyst. Performs routine maintenance (e.g. patch application, disk maintenance, array controllers) on the Global Payments International Segment Local Area Network (LAN) Server estate.</li><li>
Maintains the functionality and efficiency of computer and user objects in active directory while maintaining correct Organizational Units (OU). Unlocks team member accounts, when necessary.</li><li>
Builds and configures infrastructure underpinning LAN services.</li><li>
Responds to moderately complex technical issues surrounding server/desktop/laptop hardware (e.g. preliminary troubleshoot equipment to resolve issue, replacement of peripheral equipment where issue cannot be resolved), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution, while consideration is given to creating repeatable process and eliminating recurring problems. Begins to service issues related to Mobile Device Management (MDM) platform and the MAC operating system. Delivers replacement equipment, as needed. Provides set up, deployment, and issue resolution of MDM platform devices (e.g. iPhone, iPad).</li><li>
Prepares information and reports on LAN capacity and performance.</li><li>
Assists with adherence to technology policies and compliance with all security controls.</li><li>
Ensures that allocated work queues are monitored and actioned in an appropriate timescale while assigning tickets accordingly with appropriate prioritization and personally responding to the higher priority issues.</li></ul><h2 class="jobSectionHeader">
What Are We Looking For in This Role?</h2>
Minimum Qualifications<ul><li>
Bachelor's Degree Relevant Experience or Degree in: Computer Science, Management Information Systems preferred; other degrees considered</li><li>
Typically Minimum 2 Years Relevant Exp</li><li>
Experience in an IT Server, Network, and/or PC Support environment, or experience in an IT customer support environment will be considered</li></ul> 
Preferred Qualifications<ul><li>
None Identified</li></ul><h2 class="jobSectionHeader">
What Are Our Desired Skills and Capabilities?</h2><ul><li>
Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.</li><li>
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.</li><li>
Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.</li><li>
Client facing communication skills - Builds positive customer relationships, and works with clients to understand and respond to issues</li><li>
Problem resolution skills - Investigates and provides solutions to issues, incidents, and problems</li><li>
Organization - Prioritizes work according to business need, with minimal support</li></ul>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

Associate Senior Technical Support Analyst

Genpact

<div><div><div>Ready to shape the future of work?</div><div>
At Genpact, we don&rsquo;t just adapt to change&mdash;we drive it. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges.</div><div>
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquo;s shaping the future, this is your moment.</div><div>
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash;we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.</div><div>
 Inviting applications for the role of Business Analyst, Technical Support Engineer</div><div>
In this role, you will be required to Customer support regarding new or ongoing projects and monitoring of projects inhouse.</div><div>
Responsibilities</div><ul><li> Responsible for complete value stream for new Hot Runner Systems and Controller</li><li> Develop proposals for solutions concerning application engineering for hot runners in coordination with the application engineering department</li><li> Customer support by telephone or if necessary, personally concerning application, new implementation and ongoing projects</li><li> Prepare offers according to given specifications and Negotiate offers with the customers within given limits</li><li> Support service projects (customer complaints, repairs and reconstruction) and sales actions (documentation and quote status)</li><li> Close collaboration with the Sales / Service / Engineering and R&amp;D department</li><li> Close collaboration and information exchange with the customer, the design engineering department and the field sales engineer in charge, as well as with the logistics department.</li><li> Support and monitor projects ranging from the planning stage to delivery and in the field</li><li> Support the customer in application engineering</li><li> Arrangement with the customers and coordination of appointments of projects ranging from inquiry to the ordering phase and to delivery</li><li> Central point of contact person for our customers</li><li> Responsible for Quotation Process for new systems (technical decision + pricing)</li><li> Extend Technical Support for Field Sales in RFQ phase</li><li> Support Order Management on technical Spare Part RFQ&rsquo;s</li><li> Manage Customer queries and handles general Customer related topics</li><li> Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making.</li><li> Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.</li><li> Able to be self-directed and work independently in order to meet and exceed goals.</li><li> Work effectively in a team environment.</li></ul><div>
Qualifications 
Minimum qualifications</div><ul><li> Bachelor&rsquo;s degree in Mechanical Engineering / Design Engineering / Process Engineering / Plastics engineering.</li><li> Knowledge and experience with hot runner techniques, mold making, injection molding, design engineering is an advantage</li><li> Excellent written and verbal communication skills</li><li> Proficiency in MS office tools</li><li> Ready to take new challenges.</li><li> Willingness to frequent travel</li><li> Ability to work under pressure and flexibility in working hours.</li></ul><div>
Preferred qualifications</div><ul><li> Knowledge and experience with hot runner techniques, mold making, injection molding, design engineering is an advantage.</li><li> Knowledge of ERP systems</li><li> Ideal industry experience includes heavy manufacturing, industrial engineering.</li><li> Ability to work with minimum supervision in the cross-cultural environment.</li></ul><div></div><div> 
</div><div>Why join Genpact?</div><ul><div>
Be a transformation leader &ndash; Work at the cutting edge of AI, automation, and digital innovation</div></ul><ul><div>
Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</div></ul><ul><div>
Accelerate your career &ndash; Get hands-on experience, mentorship, and continuous learning opportunities</div></ul><ul><div>
Work with the best &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day</div></ul><ul><div>
Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</div></ul><div>
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.</div><div>
Let&rsquo;s build tomorrow together.</div><div></div><div> 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div><div></div><div> 
</div></div>JobBusiness Analyst
Primary LocationIndia-Kolkata
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingAug 26, 2025, 1:29:26 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time</div>

Business Analyst - Technical Support Engineer

Charterhouse Middle East

<div>
 
 
 Competitive Salary
 
 
 
 
 
 
 Charterhouse are working with a reputable Global Law Firm that is looking to expand its IT Services department in their Abu Dhabi office. This is a great opportunity to join a global company that is growing in the Middle East.
 
 
 
 
 
 The experienced IT Support Analyst will support the firm&rsquo;s Middle East offices with all IT-related queries. This role will have the opportunity to provide technical assistance and support the end-users within the business.
 
 
 
 
 
 The IT Support Analyst will be required to respond to users enquires and technical issues through various channels, such as F2F, ticketing solutions (ServiceNow), phone, making sure tickets are logged and updated correctly. Additionally, this role will also assist with troubleshoot and resolve hardware, software, and any network problems in a timely manner. This IT Support Analyst will also be required to set up meeting rooms for internal and external conferences (AV/VC).
 
 
 
 
 
 To be considered for this role, the candidate is expected to have prior experience in the legal, professional services, or related field. The ideal candidate will be familiar with Windows 10 &amp; 11, Mac, Office 365, MDM, Exchange, AV setup and Document Management Systems (iManage). Experience using ServiceNow would also be advantageous.
 
 
 
 
 
 Our client is looking for a proactive IT Support Analyst who has a focus on customer experience. The successful candidate would have previous experience supporting over 20+ direct end users. Excellent communication skills in English and Arabic are essential for this position.
 
</div>

IT Support Analyst (Law Firm)

<div>We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You&rsquo;ll find an environment that inspires and empowers you to thrive both personally and professionally. There&rsquo;s no one like you and that&rsquo;s why there&rsquo;s nowhere like RSM.
L2 Assurance Digital Support Analyst Senior 1
The Service Desk Analyst is a member of the Customer Support team and primary responsibility is second level technical support. They will respond to end-user inquiries regarding trouble with specific software applications in production or pilot mode. In addition, they will answer questions via phone, self-service queue and electronic mail, related to the use of supported software provided by RSM. Tasks include, but are not limited to, monitoring, tracking, and updating day-to-day status on user incidents and requests. He/she must have excellent customer service and communication skills, both written and oral,
and must be able to communicate between technical and non-technical people within the Company.
ESSENTIAL DUTIES:
Provide in-depth technical application support for end-users to ensure proper software operation so that the user can accomplish business tasks. Level 2 Analysts resolve issues routed to them from Level 1. 
 
Manage, organize, and multitask working a queue of requests and incidents as assigned by the Service Desk. These may have originated multiple sources including phone, voicemail, internet service requests and electronic e-mail. Then they must be able to prioritize incidents/requests properly and update incidents/requests into the incident tracking software. 
 
Work with customers to understand requirements and expectations and respond to questions from users and remotely assist employees and consultants with software problems in offices and/or remote sites. 
 
Apply problem solving and trouble-shooting techniques to issues received from users regarding software provided by RSM. Provide solutions to the stated and underlying issues. This will require knowledge of hardware and networking systems as they relate to the software concern. 
 
Learn advanced operations of commonly used software, hardware and other equipment. As required, participate in supported application projects as a representative of the end-user and Customer Support. 
 
Install requested or upgraded software to user PCs. 
 
As needed, assign incidents requiring in-depth analysis to the appropriate Level 3 group for resolution. 
 
Provide input for Knowledge Articles for the PAS supported applications. 
 
Fulfill other duties and projects as assigned by the Service Desk Manager / management staff.
EDUCATION
<ul><li>Associate&rsquo;s Degree in Information Systems, Business, Communications or related Field preferred, or equivalent experience</li></ul>
TECHNICAL SKILLS
<ul><li>Computer hardware components, systems and</li><li>
peripherals</li><li>
Basic computer software applications including MS</li><li>
Office products, email, Internet access, and multimedia</li><li>
technology</li><li>
Knowledgeable with LAN or WAN networking</li><li>
Working knowledge of Windows OS</li></ul>
SPECIAL REQUIREMENTS SPECIFIC TO JOB<ul><li>
Passion for and responsibility to the customer</li><li>
Personal and corporate integrity</li><li>
Friendly presence, helpful attitude, and self-motivated</li><li>
with demonstrated interpersonal skills</li><li>
Good organizational and problem solving skills</li><li>
Ability to multitask</li><li>
Ability to work in a highly collaborative environment</li><li>
Ability to work a flexible schedule including overtime as</li><li>
required</li></ul>
EXPERIENCE<ul><li>
3-5 years PC support background and experience working in a call center/phone support environment</li></ul>
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life&rsquo;s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.</div>

L2 Assurance Digital Support Analyst Senior 1

Kovalus Separation Solutions

<div><div><div>IT Analyst</div><div> 
Location 
Wilmington, MA</div><div> 
Onsite, Hybrid or Fully Remote 
Onsite</div><div> 
Status 
Full-Time</div><div> 
Reports To 
IT Director</div><div> 
FLSA Status 
Exempt/Salary</div><div> 
Management Position 
No</div><div> 
Compensation Min</div><div> 
Compensation Max</div><div><div> 
Position Overview
Reporting to the IT Director, the IT Analyst will &hellip;</div></div><div><div> 
Responsibilities
Typical activities include:<ul><li>
Work directly with customers via the phone, onsite, and online, to provide services and help resolve IT &amp; related problems.</li><li>
Troubleshoot and diagnose desktop hardware, software and network problems, tune performance of systems affecting end-users and provide solutions to problems using discretion and technical expertise.</li><li>
Build and deploy (adds, moves, changes) PC hardware, load appropriate software packages such as operating systems, networking components, printers, networked copiers, scanners &amp; custom applications as required.</li><li>
Provides oversight, tracking, and reporting on the status of escalated tickets.</li><li>
Troubleshoot/support LAN and on-site servers via tickets, alerts and change management.</li><li>
Assist with activities to triage and escalate any system or network outage to reduce downtime.</li><li>
Follow, update and create standard operating procedures (SOP) and maintain technical documentation to drive process improvement and improve the teams' knowledge management.</li><li>
After hours work for change requests required.</li><li>
Addresses scheduled downtimes, plans for and responds to service outages and other problems.</li><li>
Provides support and/or coverage to meet queue needs based on department needs and team availability.</li><li>
Weekend / outside hour availability may be required.</li></ul></div></div><div><div> 
Qualifications:<ul><li>
5+ years of system, network, and support experience in technical help-desk or desk-side IT support environment.</li><li>
Solid PC hardware, software, and Windows operating system knowledge with superior troubleshooting skills.</li><li>
Solid skills and understanding of Microsoft Office applications / Office 365, Windows Server, VMware, Hybrid Active Directory /Azure, InTune, AutoPilot.</li><li>
Solid experience using Help Desk, RMM, remote access /support /deployment tools, infrastructure management, and documentation systems.</li><li>
Solid skills and understanding of other common business applications.</li><li>
Solid knowledge of backup/restore and DR technologies, relational databases, BI reporting, network topology &amp; protocols, and hardware on Cisco / Meraki platform.</li><li>
Experience in analysis, implementation, and evaluation of IT systems and their specifications.</li><li>
Experience supporting mobile devices iOS, Android, scanners, and tablets.</li></ul>
What will put you ahead:<ul><li>
Experience with ConnectWise PSA.</li><li>
Automate.</li><li>
Control.</li><li>
Auvik.</li><li>
IT Boost.</li><li>
AWS / cloud computing.</li><li>
Previous work in a manufacturing environment.</li><li>
Experience with Engineering &amp; CAD applications.</li></ul></div></div><div><div> 
Physical Requirements:<ul><li>
Must be able to ascend and descend ladders, stairs, and in proximity to loud equipment.</li></ul><ul><li>
Must be able to lift and carry or otherwise move up to 50 pounds occasionally.</li><li>
Must be able to see and respond to at-risk situations.</li><li>
Must be able to wear personal protective gear when in industrial locations.</li></ul><ul><li>
Must be able sit for longer periods of time as well as move about throughout the office and production, / laboratory environment.</li></ul>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Kovalus offers a comprehensive package that includes: Medical (4 plan options), Dental (2 plan options) and Vision insurances; 401K (match &amp; fixed company contribution); health savings and flexible spending accounts; company provided basic life insurance policy with the option of selecting additional voluntary life insurance for self, spouse or dependents; disability insurances (short-term policy is company paid &amp; long-term is split between company and employee); voluntary insurance plans for accident, critical illness and hospital indemnity; business and personal travel insurance; 10 paid holidays; vacation time; sick time; employee assistance program; educational assistance program; referral bonus; bereavement leave. All benefits are subject to applicable plan and program terms (including eligibility terms) and may be subject to change.</div></div><div><div> 
Career Roadmap:
The next opportunity from this position is: Sr IT Analyst</div></div></div></div>

IT Analyst

Loretto

<div>Overview:

The Analyst, Client Support will provide first-level daily support and problem determination for online services, workstation platform software and hardware, client/server applications, TCP/IP-based LAN and WAN networks, and organizing and directing the analysis and resolution of online problem situations through a problem management system (TrackIT) in a primarily Microsoft Windows-based environment to ensure optimal client satisfaction with their technical environment. The person will also troubleshoot problem areas (in person, by telephone, via e-mail, or remote login) in a timely and accurate fashion, and provide end-user assistance where required with both hardware and software issues. The Senior Client Support Analyst is a mentor and provides direction to the Client Support Analyst and Associate Client Support Analyst. The Analyst will assist in administration of Help Desk tools, will proactively share information within and across groups, and will provide accurate and meaningful documentation of problem resolutions.
Responsibilities:

Job Duties Specific to This Position:
<ul><li>Performs on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions, including off-site repair for remote users as needed.
</li><li>Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.
</li><li>Assesses the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, DVD/CD drives, and so on.
</li><li>Collaborates with Network Manager and Server Administrator to ensure efficient operation of the desktop computing environment.
</li><li>Where required, administers and resolves issues with associated end-user workstation software products and applications.
</li><li>Receives and responds to incoming calls, e-mails, and/or work order production system regarding desktop problems.
</li><li>Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations and help calls.
</li><li>Maintains an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
</li><li>Accurately documents instances of desktop equipment or component failure, repair, installation, and removal and analyze data to determine trends and corrective actions.
</li><li>Recommends long-term strategies and capacity planning for meeting future desktop hardware needs.
</li><li>Manages or oversees the purchase of PCs, desktop hardware and related products.</li><li>
Assists with the deployment and maintenance of phone equipment as needed.</li></ul>
Job Expectations for All Employees:
<ul><li>Promotes and role-models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.</li><li>
Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.</li><li>
Demonstrates excellent work attendance, reliability and work ethics.</li><li>
Attends and actively participates in required meetings and training sessions.</li><li>
Complies with established policies, procedures, and codes of conduct at all times.</li><li>
Adheres to all health and safety requirements, regulations, policies and procedures.
</li><li>Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.</li><li>
Understands all HIPAA and other compliance &amp; regulatory requirements associated with their role, including completion of required internal or external training/certifications.</li><li>
Performs a variety of related duties as assigned.</li></ul>
Qualifications:
<ul><li>8 years or more relevant work experience in corporate environment, experience in other organizations also preferred but not required.
</li><li>A+, Network+, or MCP Certification or other valid certification.
</li><li>Demonstrated, expert technical knowledge of desktop hardware and software, including Windows 2000, Windows XP, and Microsoft Office applications.
</li><li>Demonstrated, expert technical knowledge of TCP/IP-based LAN and WAN networks.</li><li>
Demonstrated, excellent technical knowledge of PC internal components.
</li><li>Significant hands-on hardware troubleshooting experience.
</li><li>Knowledge of, and experience using programming languages such as Visual Basic and other .Net languages and web programming and reporting tools such as Crystal Reports.</li><li>
Ability to operate tools, components, and peripheral accessories.
</li><li>Ability to read and understand or even update technical manuals, procedural documentation, and OEM guides.
</li><li>Ability to conduct research into PC issues and products as required.
</li><li>Effective interpersonal skills and relationship-building skills.
</li><li>Strong written and oral communication skills.
</li><li>Ability to present ideas in user-friendly language.
</li><li>Strong customer-service orientation.
</li><li>Valid NY State driver&rsquo;s license and a reliable vehicle.
</li></ul>An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Physical Requirements
<ul><li>Sitting for extended periods of time.
</li><li>Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
</li><li>Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
</li></ul>Walking10%
Standing10%
Sitting70%
Lifting10% Up to 35lbs
Benefits/Compensation:
<ul><li>
Pay Rate $58,700 - $67,500 / year</li><li>
Excellent medical, dental, prescription and vision insurance</li><li>
Disability coverage</li><li>
Tuition Reimbursement Program</li><li>
401(k) Retirement/Pension Plans</li><li>
Discounted Gym Membership</li><li>
Free Loretto Health Clinic Visits</li><li>
Generous Paid Time-Off Accrual</li><li>
Fun events for employees</li><li>
Convenient locations with free parking</li><li>
Employee Coaches - to help you achieve life goals</li><li>
Diaper Assistance Program</li><li>
Opportunity for career growth and movement within 19 sites!</li></ul></div>

Analyst, Client Support

Thomson Reuters

<div>Elevate your career with Thomson Reuters and join our purpose to inform the way forward!
Step into the world of global technology support as an Application Analyst and help power the platforms that professionals trust every day.
The Application Analyst provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.<ul><li>
Hybrid Working Mode: 2-3 days mandatory Work from office in every week.</li><li>
Shift Timings: 06:30 PM to 03:30 AM IST or 07:30 PM to 04:30 AM IST , the candidate should be comfortable working in different shifts.</li><li>
Experience Required: 1-3 years of relevant work experience</li></ul>
About the Role:<ul><li>
Analyzes customer problems of low complexity</li><li>
Assesses scope of impact</li><li>
Mitigates customer impact of issues and executes work arounds</li><li>
Implements problem resolution as identified in documented solutions</li><li>
Engages others as appropriate and escalates as required</li><li>
Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults.</li><li>
Proactively monitors production and nonproduction environments and/or applications</li><li>
Conducts root cause analysis and correlation of other system and/or application problems of low complexity</li><li>
Works on smaller, minimally complex projects/issues that require a singular area of expertise.</li><li>
Participates in project planning sessions with team members.</li><li>
Manages multiple and sometimes competing priorities with guidance.</li><li>
Aids the preparation of status updates for customer problems or projects.</li><li>
Regularly communicates and shares knowledge with the rest of the team.</li><li>
Performs actions aligned with defined standards.</li><li>
The following are required for some positions but not all:</li><li>
Makes general or site-specific modifications update system documentation, manipulate data and defines enhancements.*</li><li>
Provides input for technical plans and solutions.</li></ul>
About You:<ul><li>
Support experience with an emphasis on providing excellent service in a customer care role.</li><li>
The incumbent should be proficient in SQL and have understanding of Database Administration.</li><li>
Superior analytical, problem solving and troubleshooting skills</li><li>
Exceptional attitude towards customer service</li><li>
Ability to work independently and in a team environment</li><li>
Excellent verbal and written communication skills</li><li>
Awareness of programming concepts and database usage</li><li>
Familiarity with Internet-based applications</li><li>
Capable of multi-tasking in a fast-paced environment.</li></ul>
Technology Used:<ul><li>
Web-based software platforms</li><li>
SQL</li><li>
Microsoft suite</li></ul>
#LI-SS3
What&rsquo;s in it For You?<div><div><div><div><ul><li>
Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.</li><li>
Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.</li><li>
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.</li><li>
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.</li><li>
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.</li><li>
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.</li><li>
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.</li></ul></div></div></div></div> 
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.</div>

Application Analyst (SQL, Technical Support)

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