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client systems technical support administrator

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customer sales support representative

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information technology support engineer

technical support consultant

VLINQ DIGITAL (PRIVATE) LIMITED

<p><b>Overview</b></p><p>We are looking for an <b>IT Support Executive</b> to provide technical assistance to our <b>US-based clients</b>. The ideal candidate should have strong troubleshooting skills, excellent communication, and the ability to handle remote support in a fast-paced environment. Night shift/US shift availability is required.</p><p><b>Key Responsibilities</b></p><ul><li>Provide <b>technical support</b> to US clients via phone, email, and ticketing system</li><li>Troubleshoot issues related to hardware, software, network, VPN, printers, and system performance</li><li>Install, configure, and maintain operating systems and applications</li><li>Monitor system alerts and respond to incidents in a timely manner</li><li>Document issues, resolutions, and maintain logs in the ticketing tool</li><li>Assist with onboarding/offboarding of client users (account setup, access management)</li><li>Perform regular system updates, backups, and maintenance tasks</li><li>Escalate unresolved issues to senior engineers when necessary</li><li>Ensure high customer satisfaction and professional communication</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li><b>3&ndash;5 years of experience</b> in IT support or technical helpdesk</li><li>Strong knowledge of Windows/Mac OS, MS Office, and basic networking</li><li>Familiarity with Remote Desktop tools and ticketing systems</li><li>Excellent <b>English communication skills</b> (US client interaction mandatory)</li><li>Ability to work in <b>US shifts/night shifts</b></li><li>Problem-solving mindset and attention to detail</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Support Executive (US)

Imou

<div>
 <p>
  We are currently searching for a
  <strong>
   Technical Support Manager
  </strong>
  to support our business development in Pakistan
  <strong>
   .
  </strong>
  This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1, Who Are We?
  </strong>
 </p>
 <p>
  IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 </p>
 <p>
  Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 </p>
 <p>
  Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Description
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Offline and online training work
  </li>
 </ol>
 <p>
   Trainees: IMOU Pakistan sales team, DT team, MDs, resellers, installers
 </p>
 <p>
   Different training scenarios: new Wi-Fi &amp; POE product launch training, CCTV solutions training, quarterly regular Product Solutions and Selling Points Training and after training test
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Online technical question answering
  </li>
 </ol>
 <p>
   Service objects: MDs, resellers and installers
 </p>
 <p>
   Deal with typical problems: installation problems, links, video playback, etc.
 </p>
 <p>
   Processing method: Facebook, phone, chat software, email and installer app
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Offline technical support
  </li>
 </ol>
 <p>
   Service object: DT team, MDs, resellers and installers
 </p>
 <p>
   The-typical scenario: Resolve technical problems on site and resolve product quality issues
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Translation
  </li>
 </ol>
 <p>
   Sort out localized user guidance materials
 </p>
 <p>
   General issues, quick installation manuals in local language, and operation video shooting
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Product promotion
  </li>
 </ol>
 <p>
   The-typical scenarios: annual customer meetings, annual new product launches, industry exhibitions
 </p>
 <p>
   Main role: product presentation, technical solutions, sample booth setting
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   App operation and promotion:
  </li>
 </ol>
 <p>
   Installer App: update the product material, promote the installer app to resellers and installers
 </p>
 <p>
  Job Requirement
 </p>
 <p>
   3-year experience in the technical support job role
 </p>
 <p>
   Have deep knowledge in IT/CCTV/Technology products
 </p>
 <p>
   Familiar with CCTV, Smart home solution, Wi-Fi Camera industry
 </p>
 <p>
  Qualifications
 </p>
 <p>
   Bachelor degree of technical or related field
 </p>
 <p>
   Good English and Urdu reading, writing and speaking
 </p>
 <p>
   Good interpersonal, written oral communication and presentation skills
 </p>
 <p>
   Customer-oriented
 </p>
 <p>
   Accustomed to frequent business trips
 </p>
</div>


Technical Support Manager

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><p></p><h3 class="jobSectionHeader"><b><br>
</b></h3>
<div><b>About the Role:</b></div>
<div><br>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls,<b> </b>chat and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.</div>
<div><br>
<b>What You'll Do:</b></div>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul><div><b>What We're Looking For:</b></div>
<ul><li>Natural instinct to empathize with users</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Strong technical and analytical skills</li>
<li>Bachelor's degree is required</li>
<li>Internet requirement of at least 50 Mbps wired internet connection</li></ul><br>
<h3 class="jobSectionHeader"><b>
</b></h3><p></p><div><p><i>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Technical Support Specialist

Medlink Communication

<ul><li>Provide timely and professional responses to customer inquiries via email, chat, and phone.</li><li>Troubleshoot and resolve technical issues with the SaaS platform while following standard operating procedures.</li><li>Document customer interactions, technical issues, and resolutions accurately in the CRM system.</li><li>Escalate complex issues to onshore support teams or technical specialists when necessary.</li><li>Assist customers with account setup, onboarding, and usage best practices.</li><li>Maintain a deep understanding of the SaaS platform's features and updates to offer accurate information.</li><li>Follow performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.</li><li>Participate in ongoing training to stay current with product changes and customer support best practices.</li><li>Work timing 6:00 pm - 3:00 am Pakistan time (Night Shift)</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs120,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (Required)</li></ul><p>Language:</p><ul><li>Fluent English (Required)</li></ul><p>Work Location: In person</p>

Technical Support Level 1

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
<br>
Constellation Data Labs is seeking a detail-oriented and customer-focused Technical Support Representative to join our team. This role serves as the first line of support for customers who rely on our real estate data services including MLS listings, tax, mortgage, and other real estate/property adjacent datasets. You&rsquo;ll be responsible for resolving technical and operational issues, managing support tickets, collaborating with internal teams, and ensuring an exceptional customer experience.<br>
<br>
Division Profile: https://www.cdatalabs.com/<br>
<br>
Key Responsibilities:</div><ul><li>
 Act as the primary point of contact for customer inquiries, delivering timely and professional support.</li><li>
 Troubleshoot technical issues and guide customers through resolution steps; escalate complex cases when necessary.</li><li>
 Conduct research and analysis within our data platforms to support issue resolution.</li><li>
 Provide clear, accurate, and thorough responses to customer questions&mdash;both verbally and in writing.</li><li>
 Manage support and feature requests using our integrated support system.</li><li>
 Collaborate with the MLS data compliance and R&amp;D teams to resolve issues and implement solutions.</li><li>
 Contribute to customer satisfaction efforts and help improve Net Promoter Score (NPS) metrics.</li><li>
 Support administrative tasks such as report generation, documentation, and data entry.</li></ul><div><br>
Required Competencies:</div><ul><li>
 Understanding of API concepts and experience using tools like Postman.</li><li>
 Strong written and verbal communication skills with a friendly and professional tone.</li><li>
 Excellent problem-solving skills and ability to stay composed under pressure.</li><li>
 High attention to detail and commitment to accuracy in administrative tasks.</li><li>
 Proficiency with CRM systems and customer support tools.</li><li>
 Ability to work independently and as part of a team in a fast-paced environment.</li><li>
 Flexibility to occasionally work evenings or weekends as needed.</li></ul><div><br>
Preferred Qualifications:</div><ul><li>
 Previous experience in customer service or administrative support (preferred but not required).</li><li>
 Familiarity with the North American real estate and mortgage industries is a strong asset.</li></ul><div><br>
Workshift (Job Timings):<br>
<br>
9 AM to 6 PM Eastern Standard Time ( 6 PM to 3 AM Pakistan Standard Time)<br>
<br>
Weekend Availability: Must be willing to work on weekends when required.<br>
<br>
Willingness to provide support outside standard business hours as needed.</div><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Representative

HBCS

<p><b>Company:</b> <b>HBCS Pvt. Limited</b><br/><b>Job Type:</b> Full-time<br/><b>Location:</b> Onsite / Hybrid (Islamabad) <i>(edit if needed)</i></p><p><b>Job Description</b></p><p>HBCS Pvt. Limited is seeking an experienced <b>ERPNext Functional Consultant</b> to lead the <b>implementation, design, and consulting</b> of ERPNext across the organization. The ideal candidate will be a consultant-level professional with strong ERPNext expertise, capable of coordinating with developers and business stakeholders.</p><p><b>Key Responsibilities</b></p><ul><li>Lead end-to-end <b>ERPNext implementation</b> projects</li><li>Gather and analyze business requirements and design ERPNext workflows</li><li>Configure ERPNext modules according to organizational needs</li><li>Coordinate with <b>developers/programmers</b> for system customization</li><li>Act as a bridge between technical teams and business users</li><li>Conduct user training and provide post-implementation support</li><li>Ensure system optimization and best practices</li></ul><p><b>Requirements</b></p><ul><li>Proven experience as an <b>ERPNext Functional / Implementation Consultant</b></li><li>Strong hands-on knowledge of ERPNext modules and system design</li><li>Experience working on ERPNext implementation projects</li><li>Ability to collaborate with developers and technical teams</li><li>Strong communication and problem-solving skills</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in ERPNext customization and consulting</li><li>Understanding of business processes (Finance, HR, Operations)</li><li>Prior ERP consulting experience</li></ul><p><b>Why Join HBCS Pvt. Limited</b></p><ul><li>Opportunity to lead ERPNext implementation initiatives</li><li>Work closely with senior management</li><li>Professional and growth-oriented work environment</li></ul><p><b>How to Apply</b><br/>Apply via Indeed with your updated CV.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Have you led or been directly responsible for an ERPNext implementation?</li><li>Which ERPNext modules have you configured hands-on?</li><li>Have you worked as an ERPNext consultant (not just a user) and coordinated with developers for customization?</li><li>How many ERPNext implementation projects have you completed?</li></ul><ul><li>Are you comfortable leading ERPNext requirement gathering, system design, and implementation independently?</li></ul><p>Work Location: In person</p>

ERPNext Functional Consultant / Implementation Consultant

Wayz Consulting

<p><b>About the Role:</b><br/>We&rsquo;re seeking an experienced <b>Odoo Functional Consultant</b> to join our team in <b>Islamabad,</b> <b>Pakistan</b>.</p><p><b>Responsibilities</b></p><ul><li>Assess business workflows and convert them into effective Odoo-based solutions.</li><li>Configure, customize, and thoroughly test Odoo modules to meet business requirements.</li><li>Deliver user training and offer continuous functional support.</li><li>Create documentation, workflows, and reports to support smooth operations.</li><li>Collaborate with developers to implement necessary technical improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as an Odoo Functional Consultant (minimum 2&ndash;3 years)</li><li>Must have worked with <b>Odoo Partner companies</b></li><li><b>Odoo Certified</b></li><li>Strong understanding of key Odoo modules (Supply Chain, Accounting, Manufacturing, HR, etc.)</li><li>Excellent communication and client-handling skills</li><li><b>Immediate joiner preferred</b></li></ul><p><b>Why Join Us:</b><br/>At Daxin Global, we value innovation, flexibility, and growth. You&rsquo;ll have the opportunity to work remotely with a team that&rsquo;s passionate about delivering top-quality ERP solutions and driving client success.</p><p><b>Interested candidates are encouraged to send their resumes to recruitment@daxin-global.ae with subject line &quot; Odoo Functional Consultant - Islamabad&quot;</b></p><p>Job Type: Full-time</p><p>Pay: Rs200,000.00 - Rs300,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>How soon can you join us? (Mandatory)</li></ul><p>Experience:</p><ul><li>Odoo Partner: 1 year (Required)</li></ul>

Odoo Functional Consultant - Islamabad

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