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technical support consultant

Datamatics Global Services Ltd

<div><b>Job Title:</b> Technical Delivery Consultant (Data &amp; Analytics)<br>
<b>Experience Level:</b> 4&ndash;7 Years<br>
<b>Location:</b> Islamabad<h3 class="jobSectionHeader"><b>
About the Role</b></h3>
We are looking for a proactive <b>Technical Delivery Consultant</b> to join our Data &amp; Analytics consulting practice. In this role, you will not only lead the technical execution of data platform implementations but also act as a quality gatekeeper&mdash;reviewing ongoing projects and guiding teams toward the right architectural decisions. Additionally, you will partner with our sales and client success teams to engage with prospective customers, understand their challenges, and propose fit-for-purpose data solutions. This role demands a rare mix of hands-on technical depth, delivery discipline, and consultative communication skills.<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h4 class="jobSectionHeader"><b><i>
1. Delivery Leadership (Project Execution)</i></b></h4><ul><li>
Lead end-to-end technical delivery of data platform implementation projects (e.g., data warehousing, data lakes, lakehouses, or modern BI platforms).</li><li>
Translate business requirements into technical specifications, architecture blueprints, and development tasks.</li><li>
Manage technical risks and dependencies; ensure projects are delivered on time, within scope, and with high quality.</li><li>
Collaborate with junior developers, data engineers, and cross-functional teams to drive execution.</li></ul><h4 class="jobSectionHeader"><b><i>
2. Technical Governance &amp; Quality Assurance</i></b></h4><ul><li>
Perform <b>periodic technical health checks</b> on in-progress projects to validate the technical approach, code quality, and architectural decisions.</li><li>
Identify areas of technical debt, performance bottlenecks, or scalability concerns and recommend actionable improvements.</li><li>
Establish and enforce best practices for data modeling, ETL/ELT pipelines, data governance, and security.</li><li>
Conduct peer reviews and technical audits to ensure consistency across multiple client engagements.</li></ul><h4 class="jobSectionHeader"><b><i>
3. Pre-Sales &amp; Solutioning Support</i></b></h4><ul><li>
Participate in <b>technical discovery meetings</b> with prospect customers to understand their data challenges, existing landscape, and success criteria.</li><li>
Design and present high-level solution architectures, technology recommendations, and effort estimates.</li><li>
Articulate the value proposition of proposed solutions clearly to both technical and non-technical stakeholders.</li><li>
Build proof-of-concepts (PoCs) or reference architectures to demonstrate technical feasibility during sales cycles.</li></ul><h4 class="jobSectionHeader"><b><i>
4. Client &amp; Stakeholder Communication</i></b></h4><ul><li>
Serve as a trusted technical advisor to client technical leads and architects.</li><li>
Facilitate workshops, sprint reviews, and technical status updates with clarity and confidence.</li><li>
Translate complex technical concepts (e.g., partitioning strategies, incremental loads, data lineage) into business-friendly language.</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><b>
Technical Expertise:</b><ul><li>
4&ndash;7 years of hands-on experience in data platform implementation (cloud or on-prem).</li><li>
Strong proficiency in <b>SQL</b> and at least one programming language (Python, Scala, or Java).</li><li>
Experience with <b>cloud data platforms</b> (Snowflake, BigQuery, Redshift, Synapse, or Databricks).</li><li>
Solid understanding of data modeling (Kimball, Inmon, Data Vault), ETL/ELT patterns, and workflow orchestration (Airflow, dbt, Azure Data Factory, or similar).</li><li>
Familiarity with data governance, cataloging, and quality tools (Collibra, Purview, Great Expectations, etc.) is a plus.</li></ul><b>
Delivery &amp; Process Skills:</b><ul><li>
Proven experience leading technical workstreams within Agile/Scrum or hybrid methodologies.</li><li>
Experience conducting technical reviews, audits, or readiness assessments on live projects.</li><li>
Ability to balance speed of delivery with long-term maintainability and performance.</li></ul><b>
Consulting &amp; Communication:</b><ul><li>
Excellent verbal and written communication skills &ndash; able to lead technical conversations with customers and internal stakeholders.</li><li>
Comfortable creating solution architecture diagrams, slide decks, and proposals for prospect meetings.</li><li>
Prior experience supporting pre-sales (estimations, solutioning, PoCs) is highly desirable.</li><li>
Strong problem-solving mindset with the ability to push back constructively when needed.</li></ul><h3 class="jobSectionHeader"><b>
Nice to Have</b></h3><ul><li>
Cloud certification (AWS Solutions Architect, Azure Data Engineer, or GCP Data Engineer).</li><li>
Experience with modern data stack (dbt, Airbyte, Fivetran, Looker, Power BI).</li><li>
Background working in a <b>consulting or services organization</b> (client-facing delivery).</li></ul><p>
</p><p>BCdj0OqMUj</p></div>

Technical Delivery Consultant (Data & Analytics)

Contour Software

<div><p><b>About Contour</b></p><p><br>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><div><div><p><b>
About Contour</b></p></div><div><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p></div><div><p>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,</p></div><div><p>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p></div><div><p><b>
The Division:</b></p></div><div><p>
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.</p></div><div><p><br>
<br>
<b>Division Link:</b> Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)</p></div><div><p><b>
The Position:</b></p></div><div><p>
We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</p></div><div><p><b>
Key Responsibilities:</b></p></div><div><ul><li><p><b>
Customer Support &amp; Issue Resolution:</b> Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.</p></li></ul></div><div><ul><li><p><b>
Technical Troubleshooting &amp; Escalation:</b> Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.</p></li></ul></div><div><ul><li><p><b>
Product Knowledge &amp; Guidance:</b> Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.</p></li></ul></div><div><ul><li><p><b>
Cross-Team Collaboration:</b> Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.</p></li></ul></div><div><ul><li><p><b>
Documentation &amp; Tracking:</b> Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.</p></li></ul></div><div><ul><li><p><b>
Service-Related Support:</b> Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.</p></li></ul></div><div><ul><li><p><b>
Database Management &amp; Technical Support:</b> Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.</p></li></ul></div><div><ul><li><p><b>
Event &amp; Service Support:</b> Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.</p></li></ul></div><div><ul><li><p><b>
Monitor &amp; Improve Satisfaction:</b> Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.</p></li></ul></div><div><ul><li><p><b>
Time Management &amp; Prioritization:</b> Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.</p></li></ul></div></div><div><div><ul><li><p><b>
Ownership &amp; Accountability:</b> Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.</p></li></ul></div><div><p><b>
Skills &amp; Qualifications:</b></p></div><div><ul><li><p><b>
Communication Skills:</b> Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.</p></li></ul></div><div><ul><li><p><b>
Technical Proficiency:</b> Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.</p></li></ul></div><div><ul><li><p><b>
Customer Service Experience:</b> Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.</p></li></ul></div><div><ul><li><p><b>
Database &amp; Software Knowledge:</b> Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.</p></li></ul></div><div><ul><li><p><b>
Organizational Skills:</b> Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.</p></li></ul></div><div><ul><li><p><b>
Adaptability &amp; Resilience:</b> Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.</p></li></ul></div><div><ul><li><p><b>
Team-Oriented &amp; Independent:</b> Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.</p></li></ul></div><div><ul><li><p><b>
Educational Requirements:</b> Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p></li></ul></div><div><ul><li><p><b>
Experience:</b> 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.</p></li></ul></div><div><ul><li><p><b>
Service Minded:</b> A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.</p></li></ul></div><div><p><b>
Preferred Skills:</b></p></div><div><ul><li><p><b>
Basic Accounting Knowledge:</b> Familiarity with basic accounting principles is a plus.</p></li></ul></div><div><ul><li><p><b>
Experience with Ticketing Systems:</b> Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.</p></li></ul></div><div><ul><li><p><b>
Willingness to Learn:</b> Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.</p></li></ul></div><div><p><b>
What You&rsquo;ll Bring:</b></p></div><div><ul><li><p>
A strong passion for customer service and technical problem-solving.</p></li></ul></div><div><ul><li><p>
Excellent communication skills to explain complex technical issues clearly.</p></li></ul></div><div><ul><li><p>
The ability to work in a collaborative, fast-paced, and service-driven environment.</p></li></ul></div></div><div><div><ul><li><p>
Strong organizational and time management skills to handle multiple requests effectively.</p></li></ul></div><div><ul><li><p>
A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</p></li></ul></div><div><p><b>
Workshift (Job Timings):</b></p></div><div><ul><li><p>
Shift Hours:</p></li></ul></div><div><ul><li><p>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</p></li></ul></div><div><ul><li><p>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</p></li></ul></div><div><ul><li><p>
Weekend Availability: Must be willing to work on weekends when required.</p></li></ul></div><div><ul><li><p>
After Hours Support: Willingness to provide support outside standard business hours as needed.</p></li></ul></div></div><p></p><p><b><br>
Exciting Benefits we offer:</b></p><ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul><p><b><i><br>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p><i><br>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div>

Technical Support Specialist L2

<div>
 <strong>
  <strong>
   About Contour
   <br/>
   <br/>
  </strong>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  <strong>
   About Contour
   <br/>
   <br/>
  </strong>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  <strong>
   The Division:
   <br/>
   <br/>
  </strong>
 </strong>
 Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)
 <br/>
 <br/>
 <strong>
  <strong>
   The Position:
   <br/>
   <br/>
  </strong>
 </strong>
 We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
  </li>
  <li>
   Technical Troubleshooting &amp; Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.
  </li>
  <li>
   Product Knowledge &amp; Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.
  </li>
  <li>
   Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.
  </li>
  <li>
   Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
  </li>
  <li>
   Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
  </li>
  <li>
   Database Management &amp; Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.
  </li>
  <li>
   Event &amp; Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.
  </li>
  <li>
   Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.
  </li>
  <li>
   Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
  </li>
  <li>
   Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Skills &amp; Qualifications:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
  </li>
  <li>
   Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
  </li>
  <li>
   Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
  </li>
  <li>
   Database &amp; Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.
  </li>
  <li>
   Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
  </li>
  <li>
   Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
  </li>
  <li>
   Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
  </li>
  <li>
   Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
  </li>
  <li>
   Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Preferred Skills:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
  </li>
  <li>
   Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
  </li>
  <li>
   Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What You&rsquo;ll Bring:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   A strong passion for customer service and technical problem-solving.
  </li>
  <li>
   Excellent communication skills to explain complex technical issues clearly.
  </li>
  <li>
   The ability to work in a collaborative, fast-paced, and service-driven environment.
  </li>
  <li>
   Strong organizational and time management skills to handle multiple requests effectively.
  </li>
  <li>
   A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Workshift (Job Timings):
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Shift Hours:
  </li>
  <li>
   Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
  </li>
  <li>
   Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend Availability: Must be willing to work on weekends when required.
  </li>
  <li>
   After Hours Support: Willingness to provide support outside standard business hours as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Exciting Benefits We Offer:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Disclaimer:
  </strong>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


AireSpring

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
 <br/>
 <br/>
 As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
 <br/>
 <br/>
 The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
 <br/>
 <br/>
 We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Tier One Telecom Support Engineer, you will provide technical support for telecom transport issues, working with customers, carriers, and internal teams to resolve service disruptions quickly and professionally. This role requires strong troubleshooting skills, excellent communication abilities, and the ability to manage multiple issues simultaneously in a fast-paced environment.
 <br/>
 <br/>
 KEY RESPONSIBILITIES:
 <br/>
 <br/>
 <ul>
  <li>
   Technical Troubleshooting: Perform Layer 1 and Layer 2 OSI model testing and fault isolation through internal troubleshooting, carrier testing, router log analysis, loop testing, head-to-head testing, and performance statistics review.
  </li>
  <li>
   Carrier Coordination: Work directly with CLECs and ILECs to troubleshoot and resolve customer transport issues, coordinating with carriers and customer vendors as needed.
  </li>
  <li>
   Ticket Management: Handle inbound and outbound technical calls from customers, agents, and transport partners. Create and manage internal and carrier trouble tickets, taking corrective action or escalating to appropriate parties to resolve issues within contracted SLAs.
  </li>
  <li>
   Customer Communication: Provide professional and courteous support via phone, email, and chat. Determine appropriate actions for issue resolution, set clear expectations, and make follow-up calls on escalated issues until customer satisfaction is achieved.
  </li>
  <li>
   Issue Documentation: Log and document all interactions, issues, and resolutions efficiently and accurately in repair tickets and correspondence.
  </li>
  <li>
   Problem Diagnosis: Identify the source of problems (hardware, software, user-related, etc.) and advise customers and internal teams on appropriate next steps for resolution.
  </li>
  <li>
   Technical Support &amp; Training: Provide end-user training and education on telecom systems and troubleshooting procedures.
  </li>
  <li>
   Escalation &amp; Collaboration: Escalate complex issues to Senior/Lead Technicians and Tier 2 support as necessary. Work cross-functionally with other departments and team members to resolve complex service issues as quickly as possible.
  </li>
  <li>
   Multi-tasking in High-Pressure Environment: Manage and prioritize multiple issues simultaneously while maintaining accuracy and meeting service level agreements in a dynamic, fast-changing environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Required Experience
 <br/>
 <br/>
 <ul>
  <li>
   2+ years of experience researching and resolving telecom technical issues (voice, internet, and data)
  </li>
  <li>
   Strong knowledge of WAN technologies and centralized device monitoring and management tools
  </li>
  <li>
   Working knowledge of Cisco and Adtran routers, Velo SD-WAN devices, Meraki, and Fortinet Firewall hardware
  </li>
  <li>
   Prior experience working with CLECs and ILECs (Verizon, AT&amp;T, CenturyLink, etc.)
  </li>
  <li>
   Experience with broadband, copper, fiber, and wireless transport technologies
  </li>
  <li>
   Basic understanding of network topology, ping, and traceroute commands
  </li>
  <li>
   Excellent attention to detail and writing skills with the ability to create clear and concise documentation in repair tickets, emails, and internal or external correspondence
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Familiarity with SIP (Session Initiated Protocol) and RTP (Real-time Transport Protocol)
  </li>
  <li>
   Basic understanding of SD-WAN and Firewall technologies
  </li>
  <li>
   Experience with loopback testing and troubleshooting procedures
  </li>
  <li>
   Working knowledge of Traditional TDM networks
  </li>
  <li>
   LAN/WAN, router, and firewall technologies expertise
  </li>
  <li>
   Telecom industry certifications
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 The hours will vary monthly or quarterly. We have six standard shifts:
 <br/>
 <br/>
 <ul>
  <li>
   Day Shift: 7 AM &ndash; 4 PM
  </li>
  <li>
   Mid Shift: 2 PM &ndash; 11 PM
  </li>
  <li>
   Night Shift: 10 PM &ndash; 5 AM
   <br/>
   <br/>
  </li>
 </ul>
 Start and end times may vary by one to two hours. Scheduled workdays can fall within any of the following ranges:
 <br/>
 <br/>
 <ul>
  <li>
   Monday to Friday
  </li>
  <li>
   Sunday to Thursday
  </li>
  <li>
   Tuesday to Saturday
  </li>
 </ul>
</div>


Tier One Telecom Support Engineer Remote

MIT Academy

<p><b>Job Description</b></p><p><b>Project Management Consultant</b></p><p><b>Company:</b> MIT Academy Sdn Bhd<br/><b>Location:</b> Shah Alam, Selangor, Malaysia<br/><b>Employment Type:</b> Fulltime<br/><b>Reporting To:</b> Chief Executive Officer / Project Director</p><p>MIT Academy is a premier Industrial Revolution 4.0 (IR 4.0) technical training and consultation institution. We partner with top-tier global automation providers and specialize in advanced technical skill development, corporate workforce programs, and certified TVET frameworks.</p><p><b>Job Purpose</b></p><p>The Project Management Consultant will support MIT Academy in planning, developing, coordinating, and managing local and international projects, particularly projects funded by multilateral development organisations such as the <b>World Bank, Asian Development Bank, government agencies, and international development partners</b>.</p><p>The consultant will oversee the full project cycle, including opportunity identification, proposal preparation, project mobilisation, implementation, monitoring, reporting, stakeholder coordination, and project close-out.</p><p><b>Key Responsibilities</b></p><p><b>1. Project Planning and Management</b></p><ul><li>Develop project implementation plans, work schedules, resource plans, budgets, risk registers, and monitoring frameworks.</li><li>Coordinate project activities to ensure deliverables are completed within the approved scope, timeline, budget, and quality requirements.</li></ul><p><b>2. World Bank, ADB and Donor-Funded Projects</b></p><ul><li>Identify and assess consulting, training, technical assistance, and equipment-related opportunities funded by the World Bank, ADB, government agencies, and other development organisations.</li><li>Review procurement notices, Expressions of Interest, Requests for Proposals, Terms of Reference, bidding documents, and evaluation criteria.</li><li>Ensure submissions comply with donor procurement guidelines, client requirements, eligibility criteria, and submission deadlines.</li><li>Support contract negotiations, project mobilisation, inception activities, and reporting requirements.</li><li>Liaise with government ministries, project management units, development partners, consultants, subcontractors, and international project partners.</li></ul><p><b>3. Proposal and Business Development</b></p><ul><li>Conduct research on new project opportunities in TVET, education, automation, robotics, Industry 4.0, digitalisation, aerospace, renewable energy, and workforce development.</li><li>Prepare project concepts, proposals, presentations, capability statements, and implementation strategies.</li><li>Develop partnerships with local and international institutions, universities, training providers, manufacturers, and consulting firms.</li></ul><p><b>4. Project Implementation and Coordination</b></p><ul><li>Coordinate internal departments, technical trainers, consultants, vendors, and project partners.</li><li>Organise project meetings, workshops, training programmes, site visits, stakeholder consultations, and progress reviews.</li></ul><p><b>5. Monitoring, Reporting and Compliance</b></p><ul><li>Prepare inception reports, progress reports, completion reports, management reports, and client presentations.</li><li>Track project performance against agreed indicators, deliverables, budgets, and timelines.</li><li>Maintain project dashboards and document control systems.</li><li>Support audits, evaluations, inspections, and donor review missions.</li></ul><p><b>6. Financial and Contract Administration</b></p><ul><li>Assist in preparing project budgets, cost estimates, payment schedules, and financial proposals.</li><li>Monitor project expenditure, consultant payments, invoicing, and budget utilisation.</li><li>Coordinate with the finance department on claims, supporting documents, taxes, guarantees, and payment milestones.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Project Management, Business Administration, Engineering, Education, International Development, Economics, or a related discipline.</li><li>A postgraduate qualification in Project Management, Business Administration, Engineering Management, or International Development is an advantage.</li><li>Professional certification such as <b>PMP, PRINCE2, CAPM, or equivalent</b> is preferred.</li><li>Minimum <b>2 years of relevant experience</b> in project management, consulting, proposal preparation, or international development projects.</li><li>Experience working on World Bank, ADB, government, or donor-funded projects is highly desirable.</li><li>Experience in TVET, education, engineering, automation, Industry 4.0, digital technology, or workforce development is an advantage.</li></ul><p><b>Required Skills and Competencies</b></p><ul><li>Strong project planning and coordination skills.</li><li>Knowledge of World Bank, ADB, or international donor procurement processes.</li><li>Ability to interpret Terms of Reference, bidding documents, contracts, and evaluation criteria.</li><li>Strong proposal writing, report writing, and presentation skills.</li><li>Good understanding of project budgeting, scheduling, risk management, and monitoring.</li><li>Excellent written and spoken English.</li><li>Strong stakeholder management and communication abilities.</li><li>Proficiency in Microsoft Word, Excel, PowerPoint, Project, and project management tools.</li><li>High level of accuracy, professionalism, confidentiality, and attention to detail.</li><li>Willingness to travel locally and internationally when required.</li></ul><p>Benefits</p><p>Competitive Salary<br/>Accommodation provided</p><p>Pay: From Rs60,000.00 per month</p><p>Work Location: In person</p>

Project Management Consultant - Onsite Malaysia

Systems Limited

<div>
 <p>
  <strong>
   Job Title: Business Consultant &ndash; AA Accounts, Deposits &amp; Lending
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Business Consultant &ndash; AA Accounts, Deposits &amp; Lending
  </strong>
  is responsible for analyzing business requirements, designing functional solutions, and supporting the implementation of core banking capabilities related to Accounts, Deposits, and Lending. The role works closely with clients, business stakeholders, product teams, solution architects, and delivery teams to drive digital transformation initiatives, optimize banking processes, and ensure successful implementation of enterprise banking solutions while maintaining compliance with industry regulations and best practices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Gather, analyze, and document business and functional requirements for Accounts, Deposits, and Lending solutions
  </li>
  <li>
   Conduct business process analysis and recommend process improvements aligned with banking industry best practices
  </li>
  <li>
   Lead client workshops, requirement gathering sessions, and solution demonstrations to understand business needs and define solution scope
  </li>
  <li>
   Configure and support the implementation of core banking modules related to Customer Accounts, Current &amp; Savings Accounts (CASA), Term Deposits, Loans, and Lending products
  </li>
  <li>
   Collaborate with Solution Architects, Product Managers, Developers, QA teams, and Project Managers to ensure successful solution delivery
  </li>
  <li>
   Translate business requirements into functional specifications, user stories, process flows, and solution documentation
  </li>
  <li>
   Support solution design by ensuring functional requirements align with business objectives, regulatory requirements, and product capabilities
  </li>
  <li>
   Perform gap analysis between business requirements and standard product functionality and recommend suitable solutions or enhancements
  </li>
  <li>
   Support User Acceptance Testing (UAT), System Integration Testing (SIT), and production validation by preparing test scenarios and resolving functional issues
  </li>
  <li>
   Assist clients during implementation, migration, and go-live activities by providing functional guidance and issue resolution
  </li>
  <li>
   Ensure compliance with banking regulations, risk management policies, and internal governance standards throughout the project lifecycle
  </li>
  <li>
   Provide product training, knowledge transfer sessions, and post-implementation support to business users and client teams
  </li>
  <li>
   Collaborate with cross-functional teams to continuously improve banking products, customer experience, and operational efficiency
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Finance, Information Technology, Computer Science, or a related field
  </li>
  <li>
   <strong>
    5&ndash;7 years
   </strong>
   of experience as a Business Consultant, Business Analyst, Functional Consultant, or similar role within the banking or financial services industry
  </li>
  <li>
   Strong functional knowledge of
   <strong>
    Accounts, Deposits (CASA, Fixed/Term Deposits), and Lending products
   </strong>
   including retail and corporate banking operations
  </li>
  <li>
   Experience working on Core Banking System implementation, enhancement, or digital transformation projects
  </li>
  <li>
   Strong understanding of banking processes including customer onboarding, account lifecycle management, deposits, loan origination, loan servicing, repayments, and credit operations
  </li>
  <li>
   Experience in business process modeling, requirements gathering, functional documentation, and solution design
  </li>
  <li>
   Hands-on experience preparing Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), user stories, process flows, and use cases
  </li>
  <li>
   Familiarity with Agile, Scrum, or Waterfall delivery methodologies
  </li>
  <li>
   Experience supporting UAT, SIT, production deployment, and post-implementation activities
  </li>
  <li>
   Knowledge of banking regulations, compliance requirements, AML/KYC processes, and risk management principles is preferred
  </li>
  <li>
   Strong analytical, problem-solving, communication, and stakeholder management skills
  </li>
  <li>
   Proven experience working directly with business users, clients, implementation teams, and senior stakeholders
  </li>
  <li>
   Professional certifications such as
   <strong>
    CBAP, PMI-PBA, Scrum Master, Agile Business Analyst
   </strong>
   , or banking domain certifications are considered an advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


T24 Business Consultant - Accounts & Deposit & Lending

The Migration Pro

<p><b>We Are Hiring &ndash; Visit Visa Sales Consultant</b></p><p>Location: G-11 Islamabad Branch Office</p><p>We are looking for a motivated and experienced <b>Visit Visa Consultant</b> to join our Islamabad branch office.</p><p>Requirements:</p><ul><li>Good communication &amp; sales skills</li><li>Experience in visit visa consultancy preferred</li><li>Ability to handle clients professionally</li><li>Basic knowledge of visa processing</li></ul><p>Job Responsibilities:</p><ul><li>Guide clients regarding visit visa options</li><li>Handle sales inquiries and follow-ups</li><li>Maintain client records and documentation</li><li>Achieve monthly sales targets</li></ul><p>Basic Salary + Commission</p><p>You can share your resume with our team at +923268336817</p><p>Pay: Rs35,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Visit Visa Consultant

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122 technical support consultant jobs In Islamabad

Technical Delivery Consultant (Data & Analytics)

Technical Support Specialist L2

Technical Support Specialist L2

Tier One Telecom Support Engineer Remote

Project Management Consultant - Onsite Malaysia

T24 Business Consultant - Accounts & Deposit & Lending

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