technical support consultant

Rawaj - Human Capital Management

<div>Leverage your expertise and join a pioneering team in the retail industry, focused on delivering top-tier analytics and data solutions.
The Retail Pro POS Technical Consultant will oversee the implementation, customization, integration, and ongoing support of the Retail Pro Point-of-Sale (POS) system across our retail operations. The ideal candidate will combine strong technical expertise with deep retail systems knowledge to ensure seamless POS functionality, integration with enterprise applications (ERP, CRM, Loyalty, ECOM), and delivery of high-quality support for store operations.<h2 class="jobSectionHeader">
Key Accountabilities</h2><ul><li>
Design, configure, and deploy Retail Pro POS (Retail Pro Prism) across multiple store locations.</li><li>
Customize POS workflows, screen layouts, receipts, and system settings based on business requirements.</li><li>
Manage system upgrades, patches, and enhancements while minimizing business disruption.</li><li>
Oversee integration of Retail Pro POS with ERP, CRM, loyalty systems, eCommerce platforms, and payment gateways.</li><li>
Ensure accurate synchronization of sales, inventory, promotions, and customer data across systems.</li><li>
Collaborate with IT teams and vendors to resolve integration and data-related issues.</li><li>
Provide technical support and act as the escalation point for POS-related incidents and problems.</li><li>
Monitor system performance and troubleshoot transaction, replication, and connectivity issues.</li><li>
Conduct system health checks and implement preventive maintenance activities.</li><li>
Lead POS implementation projects, store rollouts, migrations, and system enhancements.</li><li>
Coordinate with business functions including Finance, Supply Chain, Store Operations, and Audit to ensure smooth operations.</li><li>
Maintain system documentation and support business continuity initiatives.</li></ul><h2 class="jobSectionHeader">
Knowledge , Skills , Experience</h2><ul><li>
Bachelor's degree in Computer Science, Information Systems, or a related field.</li><li>
Minimum 5 years of experience in retail IT systems with at least 2 years of hands-on experience with Retail Pro POS (Retail Pro Prism).</li><li>
Retail industry certifications or Retail Pro certifications are an advantage.</li><li>
Strong understanding of retail operations, store processes, and POS workflows.</li><li>
Experience integrating POS systems with ERP, CRM, loyalty platforms, and payment gateways.</li><li>
Proficiency in SQL and database management (Oracle and/or MySQL).</li><li>
Knowledge of networking concepts including LAN, WAN, VPN, and store connectivity.</li><li>
Experience managing POS implementations and rollouts across multiple stores and locations.</li><li>
Experience with large-scale retail transformation or digitalization projects.</li><li>
Experience with JavaScript, .NET, or other scripting/programming languages is preferred.</li><li>
Strong analytical, troubleshooting, and problem-solving skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Ability to work effectively in fast-paced environments and manage multiple priorities.</li><li>
Good balance of technical and functional business knowledge.</li><li>
Understanding of retail promotions, coupons, loyalty programs, and compliance requirements.</li></ul></div>

Retail Pro POS Technical Consultant - Saudi Arabia

Quorum Software

<div>Support Consultant
Location: Houston, TX
Model of Work: Hybrid 
Are you excited by challenges? Do you enjoy working in a fast-paced, dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil &amp; gas transformation.
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Overview
This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our Upstream software applications. The individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. The role requires extensive interactions with customers via written and verbal communications.
Responsibilities<ul><li>
Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines</li><li>
Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents</li><li>
Participate in the configuration, enhancement, and testing phases associated with software changes</li><li>
Implement and support of master data management solutions
</li><li>Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions</li><li>
Ensure proper documentation of assigned incidents, including internal and external communications</li><li>
Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve</li><li>
Respond to and resolve client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibility</li><li>
Ability to work effectively with global cross-functional teams</li><li>
Responsible for periodic after hours on call support for critical issues</li><li>
Ensure successful completion of personal and team deliverables</li><li>
And other duties as assigned.</li></ul>
Requirements<ul><li>
Candidate must possess at least a bachelor&rsquo;s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent</li><li>
Up to 3 year(s) of working experience in delivering solution support or solution implementation is required for this position</li><li>
Basic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications</li><li>
Basic understanding of software development with good technical skills including knowledge in software technologies like .Net, Java, PL/SQL, Perl or Shell</li><li>
Basic understanding of Datacenter &amp; Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage</li><li>
Basic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plus</li><li>
Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements</li><li>
Proficient in Microsoft Office products</li><li>
Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply</li><li>
Strong proficiency in writing and verbal communication to stakeholders in English</li><li>
Strong interpersonal skills</li><li>
A sense of urgency about solving problems and attaining favorable results</li><li>
Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations</li><li>
A team player and enjoy working in a multi-cultural environment</li></ul>
Additional Details<ul><li>
Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver&rsquo;s License Verification and passport/ID validation.</li><li>
Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.</li></ul> 
About Quorum Software 
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.
Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. 
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department</div>

Support Consultant (Hybrid Work Model)

Improvizations

<div>About Us: At Improv, we are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process, and People. Our goal is to deliver solutions that truly meet our clients' needs, not just the latest trend. By partnering with the best in the industry, we broaden our capabilities and consistently achieve our clients' business outcomes.
Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day. Our work impacts millions of lives around the globe. We don't take this lightly. It's a big job - and we are all-in. We're always looking for great teammates who share our passion for doing meaningful work that makes a real difference.
We are seeking for unique and experienced UKG Ready Solution Consultant to join our team.
What You Will Do:<ul><li>
Participate in the full lifecycle of UKG product implementation from discovery through design, build, test, and user adoption</li><li>
Discover and analyze client business requirements and business processes</li><li>
Create usable documentation including audit findings, business requirements, and product design documents</li><li>
Translate findings and product design documentation into properly configured applications (Timekeeping, Payroll, Scheduler, etc.)</li><li>
Actively participate, and as needed lead, testing, and quality assurance activities for the projects.</li><li>
Assist with change management and user acceptance testing</li><li>
Work closely with Project Managers communicating and understanding the goals required to complete the required tasks on time and budget</li><li>
Maintain the internal project management system up to date with all-time worked, task status, and related documentation</li><li>
Maintain current in-depth technical, functional, and operational knowledge of UKG Ready</li><li>
Experience with UKG Pro or UKG Pro WFM (Dimensions) is desired but not required</li></ul>
Your knowledge, skills, and abilities:<ul><li>
Minimum 5 years' UKG experience with completing full implementations of UKG Ready</li><li>
End-to-end experience with the following Ready modules:<ul><li>
HR &ndash; Performance, Recruiting, Compensation, Succession Planning, Learning, Benefits, COBRA, ACA</li><li>
Payroll &ndash; Payroll Services</li><li>
Time &ndash; Accruals, Attestation, LOA/Leave</li><li>
Scheduler</li><li>
People Insights</li><li>
Valid UKG Ready Implementation Certifications
</li><li>Time (Required)</li><li>
HR</li><li>
Payroll</li></ul></li><li>
Exemplary customer service skills with demonstrated ability to effectively develop and maintain client relationships</li><li>
Excellent oral and written communication skills</li><li>
Bachelor's Degree or equivalent in Computer Science or related field (or equivalent experience)</li><li>
Applicants must have authorization to work in the United States without current or future visa sponsorship</li></ul>
What would make you an outstanding candidate:<ul><li>
Experience delivering managed services, end user/admin training, and/or strategic consulting</li><li>
UKG PRO WFM Timekeeping Certification</li><li>
End-to-end experience with the following UKG PRO WFM modules:<ul><li>
Timekeeping</li><li>
Absence (Attendance and Leave)</li></ul></li><li>
Experience with ADP Workforce Management optional</li><li>
Understanding of UKG Navigator, Paragon, and Launch methodology/tools</li></ul>
Why join the Improvizations team?
We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.
We currently offer the following benefits:<ul><li>
Access to medical, dental, and vision insurance through Cigna with the majority of the employee cost covered by the employer</li><li>
Employer funding to HSA accounts and FSA access</li><li>
Access to a 401(k) through Vanguard with a guaranteed employer contribution</li><li>
Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to</li><li>
10 holidays with flexibility based on what is important for you and those you love</li><li>
Family-friendly benefits, extended parental leave for when you need to spend critical time with new family members, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more</li><li>
Support on individual development through certifications, continued learning, conferences, and more</li></ul>
We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Improvizations is an Equal Opportunity Employer.</div>

UKG Ready Solution Consultant - Remote (USA)

Mendo Mill

<div>Position Summary
We are seeking a proactive and customer-oriented Part-Time IT Support Specialist to provide technical support across our 5 store locations in Northern California. This position plays a key role in maintaining the daily functionality of our systems by responding to IT support tickets, assisting store managers and administrative staff, and performing onsite troubleshooting as needed.
Key Responsibilities
<ul><li>Serve as an IT point of contact for store managers and the administrative team.
</li><li>Monitor and manage the internal help desk/ticketing system, ensuring timely follow-up and resolution of issues.
</li><li>Provide in-person technical support at all 5 store locations on a rotating/as-needed basis.
</li><li>Troubleshoot and resolve hardware, software, network, and point-of-sale system issues.
</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and other store equipment.
</li><li>Maintain documentation of support requests, solutions, and hardware/software inventory.
</li><li>Coordinate with outside vendors for specialized repairs or support when necessary.
</li><li>Assist with onboarding and offboarding of employees from a technology access standpoint (e.g., email, system logins).
</li><li>Support Wi-Fi, phone systems, and basic networking functions at each store.
</li><li>Help implement IT best practices and improve system reliability across locations.
</li></ul>Qualifications
<ul><li>Proven experience in IT support, preferably in a retail or multi-location environment.
</li><li>Working knowledge of networking, ideally with experience in VLANs.</li><li>
Strong knowledge of Windows OS, Office 365, networking basics, and troubleshooting hardware/software.
</li><li>Excellent communication skills and ability to explain technical issues to non-technical users.
</li><li>Comfortable working independently, prioritizing tasks, and traveling between store locations.
</li><li>Valid driver&rsquo;s license and reliable transportation required.
</li><li>Able to lift and move basic IT equipment (e.g., desktops, printers).
</li></ul>Preferred Skills
<ul><li>Familiarity with point-of-sale (POS) systems and retail hardware.
</li><li>Experience with ticketing/help desk software.
</li><li>Bilingual (English/Spanish) a plus.
</li><li>Approximately 20&ndash;25 hours per week.
</li><li>Flexible schedule with ability to respond to urgent issues and travel between locations as needed.
</li></ul>Work Schedule
<ul><li>Approximately 20&ndash;25 hours per week.
</li><li>Flexible schedule with ability to respond to urgent issues and travel between locations as needed.</li></ul></div>

IT Support Specialist PT

Cronysoft

We're Hiring at CronySoft - Technical Support SpecialistKey ResponsibilitiesYou will handle daily customer support and technical troubleshooting for POS and Backoffice workflows, including billing, returns, shift closing, inventory, purchasing, reporting, and user access. You will log and manage customer cases in the ticketing system, follow up until resolution, and escalate complex issues to internal teams with complete documentation. You will also support customers during urgent situations, guide non-technical users with clear instructions, and maintain professional communication throughout the support process.Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum 2/3 years experience in Technical Support, Application Support, Helpdesk, or similar role.</li><li>Excellent English communication (spoken and written) is mandatory.</li><li>Strong troubleshooting and customer handling skills with a calm and professional attitude.</li><li>Comfortable working night shift and supporting USA-based customers.</li><li>Experience using ticketing/CRM tools (Zendesk, Freshdesk, Zoho, Jira, Intercom, Salesforce, or similar).</li><li>Working knowledge of POS, retail workflows, inventory, warehouse operations, ERP, or SaaS support is a strong plus.</li><li>Basic technical knowledge of Windows troubleshooting, networking concepts, and remote support tools (TeamViewer/AnyDesk).</li><li>SQL or database understanding is a plus for validation and troubleshooting.</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Yearly Festival Bonus</li><li>Performance Based Bonus</li><li>Paid Leaves</li><li>Growth opportunity in an international customer support environment</li><li>Structured training on our products and workflows</li><li>Professional, performance-driven workplaceHow to Apply</li></ul>Send your resume to Recruiter@cronysoft.com Subject: Technical Support Specialist (Night Shift)Pay: Rs99,999.00 - Rs299,999.00 per monthWork Location: In person

Technical Support Specialist

John Tyler Community College

<div><div><div><ul><li>https://jobs.vccs.edu/postings/97081
</li></ul></div><div><ul><li>Chesterfield, Virginia, United States
</li></ul></div><div><ul><li>Administrative ADP Expense (Brightpoint)
</li></ul></div><div><ul><li>Brightpoint Community College</li></ul></div></div><div> 
</div><div>Title: Technical Support Technician (00145)
Agency: Brightpoint Community College
Location: Chesterfield - 041
FLSA: Exempt
Hiring Range: $65,000 - $70,000 (Commensurate with experience and qualifications)
Full Time or Part Time: Full Time
Additional Detail<div> 
Job Description:<div> 
 
Brightpoint Community College is a two-year public institution of higher education and is one of the largest of Virginia&rsquo;s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College&rsquo;s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.</div>
<div>Brightpoint offers a robust benefits package, including:</div>
<ul><li>State of Virginia employee benefits</li>
<li>Comprehensive health insurance (medical, dental, and vision)</li>
<li>Virginia Retirement System (VRS) participation</li>
<li>Generous annual leave and paid holidays</li>
<li>Remote work flexibility, depending on role and departmental needs</li>
<li>Professional development opportunities</li>
<li>Continuous learning programs</li>
<li>Access to wellness resources and employee assistance programs</li>
</ul><div>Brightpoint invites applications for an in-office Technical Support Technician position to perform on-site and remote inspection, installation, testing, and repair of microcomputer devices, classroom AV equipment, and peripheral hardware. Provides Tier 1 and Tier 2 support for faculty, staff, and students, ensuring desktop standardization and high-availability classroom infrastructure. 
 
This position is responsible for providing advanced technical support across desktop computing, audiovisual systems, and telecommunications infrastructure. The role performs in-depth diagnostics and hardware-level repairs on microcomputers, software, and peripheral devices, while also managing the full software lifecycle, including application packaging and automated deployment to maintain standardized environments. The technician diagnoses and resolves complex operating system and application conflicts using diagnostic and data recovery tools, as well as troubleshoots network connectivity issues utilizing TCP/IP fundamentals, PING, and DNS. Additionally, the position supports AV systems by identifying signal failures, hardware issues, and connectivity disruptions, and provides first-level support for IP telephony and related services. 
 
In addition to technical troubleshooting, this role engages directly with faculty and staff to deliver one-on-one instruction on classroom technologies and new software, ensuring effective adoption and use. The position collaborates with the Lead Technician and Manager of Client Services to identify recurring issues and improve overall Help Desk service delivery. Responsibilities also include maintaining the security and confidentiality of sensitive data and documenting all equipment configurations, installation procedures, and repair activities for departmental reference. 
 
This role performs other duties as assigned to support operational needs and continuous service improvement.</div>
</div>Minimum Qualifications: 
<div>
Required:</div><ul>
<li>Extensive expertise in personal computer hardware architecture, including the ability to perform deep-dive hardware-level repairs, motherboard diagnostics, and component-level troubleshooting for Windows and Apple systems.</li>
<li>Advanced knowledge of Windows 10/11 and macOS, including registry editing, system recovery, and command-line troubleshooting to resolve complex software conflicts.</li>
<li>Proficiency in utilizing advanced diagnostic and data recovery software to install, set up, and repair common and proprietary application packages.</li>
<li>Ability to configure and employ LAN management tools such as Microsoft Intune to evaluate and improve endpoint performance in a complex WAN/LAN environment.</li>
<li>General knowledge of multimedia infrastructure, including the ability to install media cabling, terminate connections, and troubleshoot physical connectivity issues.</li>
<li>Ability to diagnose and resolve malfunctions in AV control systems, projectors, and audio distribution without requiring deep-level programming knowledge.</li>
<li>Successful completion and passing of a background check.</li>
</ul>Additional Considerations: 
<div>
A college degree in Information Systems or equivalent experience. Substantial experience in modifying, installing, testing, troubleshooting, and repairing microcomputer hardware and peripherals. At least three years of proven experience in IT systems and multimedia equipment troubleshooting. Some Crestron, and Extron programming experience are preferred 
 
Desired certifications: A+, Network+, CTS, CTS-D, C-EST</div></div></div>

Technical Support Technician (00145)

Location Solutions

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.Task and Responsibilities<ul><li>Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect</li><li>Technical Support &ndash; Be part of the Support team</li><li>Technical Training &ndash; This will require the candidate to have excellent presentation skills and confidence when speaking in English.</li><li>Technical Writing &ndash; Compiling technical drawings and instructions for our products and solutions.</li><li>Provide technical assistance to colleagues within the company when required.</li><li>Answer customer requests using the ERP ticketing system.</li><li>Configuring IOT devices based on the customer&rsquo;s requirements</li><li>Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.</li><li>Create configurations for devices based on specific needs.</li><li>Collaborate with hardware manufacturers to address bugs and resolve issues.</li><li>Work closely with the system development team to implement improvement ideas and resolve bugs.</li><li>Must be familiar with the physical hardware installation of the MDVR unit, cameras, and associated sensors (G-sensors, panic buttons, door sensors, fuel sensors) within a vehicle's structure. This includes using ruggedized, shock-absorbing mounts to ensure durability in a mobile environment.</li><li>Remote Management Assisting with real-time tracking, live video viewing, and remote configuration or firmware upgrades.</li><li>Alarm and Event Management Setting up and troubleshooting various smart alarms, such as overspeed warnings, driver fatigue alerts, and emergency triggers.</li><li>Data Retrieval and Analysis Helping fleet managers retrieve specific video evidence (e.g., in case of an accident or incident) and generate operational reports.</li><li>Troubleshooting Hardware Issues Diagnosing problems related to power supply, camera connectivity, GPS signal loss, or storage medium failures.</li></ul>Requirements<ul><li>Ability to understand and work with all types of clients.</li><li>Highly customer-oriented.</li><li>Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.</li><li>Advanced computer and software skills &ndash; MS Office included.</li><li>Attention to detail, systematic approach to problem-solving.</li><li>Professional attitude and behavior, customer-focused.</li><li>Highly organized, assertive, decisive, and patient.</li><li>Ability to build relationships with customers</li><li>Ability to work well both with a group and independently</li><li>Out of the box thinking mindset; is willing to learn and work in a dynamic environment</li><li>Driving License is a plus.</li><li>Graduate of BSECE or BSCpE is an advantage</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>License/Certification:<ul><li>Electronics and communication Engineer (Required)</li></ul>Work Location: In person

Technical Support Engineer(Arabic Speakers only )

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