technical support consultant

Emerald Telecom Private Limited

Job Description (Including but not limited to):<ul><li>Provide remote technical troubleshooting and support.</li><li>Manage and resolve support tickets.</li><li>Assist customers primarily in the UK, as well as in the US, Canada, and Australia.</li><li>Respond to customer queries via calls or emails, offer guidance, perform software installations, and train customers on product usage.</li><li>Coordinate with the Product Development team to report and resolve issues.</li><li>Diagnose and resolve hardware and software-related problems.</li><li>Assist prospects by helping them troubleshoot and resolve their issues.</li></ul>Required Experience:<ul><li>Experience with software and software support.</li><li>Prior experience in a support role is an advantage.</li><li>Strong spoken and written English communication skills.</li><li>Knowledge of Voice over IP (VoIP) is a plus.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>What will be your expected salary?</li><li>Do you speak fluent english?</li><li>Can you work in the rotational shifts (weekly wise) and rotationals OFFs?</li><li>What's your current salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Inbound Technical Support Consultant

HR Ways

About the Company:﻿We are hiring for one of the largest diversified family business groups in the Middle East.Role Overview &ndash; Senior Specialist - Dynamic Technical ConsultantPURPOSEAs a member of the Microsoft Dynamics Center of Excellence team, you design, implement, and support Microsoft Dynamics 365 Finance and Operations &ndash; Finance Domain from functional and technical perspectives. The project delivery approach envisaged for programs of this nature requires working in an agile, iterative manner to create the minimum viable product and to add additional functionalities iteratively. You will be working with Business and IT stakeholders to achieve business objectives through innovative solutions that align people, processes, and technology. Your deep technical knowledge and skills in D365 F&amp;O will allow you to work with confidence and ensure the success of the business, the project, and yourself.KEY ACCOUNTABILITIESSTRATEGIC<ul><li>Collaborate with business and technical stakeholders to align D365 architecture with enterprise strategy.</li><li>Develop scalable technical solutions to support long-term digital transformation goals.</li><li>Evaluate new Microsoft technologies for potential integration into existing D365 environments.</li><li>Contribute to ERP roadmap planning by providing technical insights and innovation opportunities.</li><li>Support strategic decision-making with feasibility studies and system capability assessments.</li></ul>OPERATIONAL<ul><li>Design, customize, and deploy D365 modules across Finance, SCM, Sales, and Customer Service.</li><li>Develop and maintain extensions using X++, .NET, Power Platform, and Azure services.</li><li>Troubleshoot and resolve application bugs, integration issues, and performance bottlenecks.</li><li>Implement and manage D365 environments, including builds, deployments, and LCS setup.</li><li>Ensure compliance with Microsoft best practices, security protocols, and data governance.</li></ul>JOB DESCRIPTIONPeople Management<ul><li>Mentor junior developers and technical analysts to build team capability.</li><li>Liaise between functional consultants and developers to streamline technical delivery.</li><li>Lead technical review meetings, code walkthroughs, and knowledge sharing sessions.</li><li>Coordinate with external vendors and partners on collaborative development projects.</li><li>Guide team members through certification and career development pathways.</li></ul>Product/ Process Improvement<ul><li>Develop custom features to enhance user experience and business functionality.</li><li>Optimize the existing codebase for performance, maintainability, and scalability.</li><li>Automate recurring tasks using workflows, plugins, and Power Automate.</li><li>Streamline deployment processes through CI/CD pipelines and DevOps best practices.</li><li>Refine technical documentation to support continuous improvement and onboarding.</li></ul>QUALIFICATION &amp; EXPERIENCEEDUCATION AND TECHNICAL CERTIFICATIONS<ul><li>Bachelor's or master's degree in computer science, Information Systems, or Engineering.</li><li>Microsoft certified professional.</li></ul>KNOWLEDGE AND SKILL:<ul><li>Advanced proficiency in Microsoft Dynamics 365 F&amp;O or CE technical architecture.</li><li>Strong command of development tools, including Visual Studio, X++, LCS, and Azure DevOps.</li><li>Experience with data migration, integration (OData, APIs), and cloud architecture.</li><li>Skilled in performance tuning, debugging, and system optimization.</li><li>Effective communicator with strong analytical, documentation, and problem-solving abilities.</li></ul>EXPERIENCE:<ul><li>5 to 8 years of Microsoft Dynamics AX/D365 F&amp;O implementation experience as a technical consultant.</li><li>Experience in the implementation and support of enterprise projects.</li></ul>Other Details: ﻿Experience: ﻿5-8 years ﻿﻿Location: ﻿Karachi &amp; IslamabadCompensation: Market-competitive Salary + BenefitsJob Type: Full-timeWork Location: In person

D365 F&O Technical

About the Company:﻿We are hiring for one of the largest diversified family business groups in the Middle East.Role Overview &ndash; Specialist HCM Technical Consultant (Oracle Fusion)PURPOSEAbility to handle day-to-day operations and support for the Oracle Fusion HCM Modules, preferably on Core HR, Self Service, Absence, Payroll, Goals and Performance Modules, L&amp;D, Talent, and Succession Modules. The role will be responsible for continuous enhancements, hands-on testing on product release management, optimization, and automation. You will be expected to do hands-on support of the Fusion HCM application in the portfolio based on the overall support framework, cater to incidents and service requests, and meet SLA targets against the agreed metrics regularly. You will be hands-on in technical &amp; functional configurations and customizations, supporting configurations, rollouts, key enhancements, OTBI reports, and forms regularly as part of the continuous improvement journey, ensuring adherence to Oracle Fusion HCM coding standards, optimizing code, and ensuring acceptable levels of system performance.KEY ACCOUNTABILITIESSTRATEGIC<ul><li>Work as an Oracle HCM consultant with our Oracle Fusion HCM practice, responsible for supporting the HR &amp; Payroll modules on Core HR, Self Service, Absence, Goals and Performance Management, Payroll, Visa Management, L&amp;D, Talent Succession, and Rewards Modules.</li><li>Identify workarounds in the system and propose changes to customer business processes to solve certain issues and avoid redundancies in the processes.</li><li>Provide continuous post-go-live support to customers for issues to ensure issues are fixed within the SLA.</li><li>Provide frequent end-user training to ensure a reduction in issues due to user knowledge.</li><li>Use techno-functional expertise to recommend the most optimal solutions against business requirements. 6. Effectively manage demonstration of solution capabilities, perform fit-gap analysis, and bridge the GAPs through innovative solutions.</li></ul>JOB DESCRIPTIONOPERATIONAL<ul><li>Providing techno-functional support: Responsible for troubleshooting any technical &amp; functional issues that arise with the system and ensuring that it is running smoothly and with acceptable levels of performance.</li><li>Ability to configure and roll out new Business Units across Various Oracle Fusion HCM Modules.</li><li>Provide techno-functional expertise and guidance on best practices for Oracle Fusion HCM configuration, development, and deployment.</li><li>Customizations: Use Oracle Fusion HCM development tools to implement customizations across the Oracle Fusion HCM track. Adept in writing complex queries and building complex reports using OTBI reporting or any other reporting tools.</li><li>Prepare &amp; validate functional/technical design for custom solution and integrations.</li><li>Responsible for creating user manuals, training guides.</li><li>Strong working experience in the configuration of various HR Modules, 8. Strong working experience on OTBI reports, BIP reports, Sandbox personalization, HCM Design Studio, Redwood, and SQL.</li></ul>People Management<ul><li>Business Collaboration and Stakeholder Management: Works closely with other departments within IT, with Internal IT teams, external vendor teams, and across business functions.</li><li>Excellent interpersonal (verbal and written) communication skills are required to support working in project environments.</li></ul>QUALIFICATION &amp; EXPERIENCEEDUCATION AND TECHNICAL CERTIFICATIONS<ul><li>Bachelor's degree in Computer Science, Information Systems.</li><li>At least 3 to 7 years of Oracle HCM Techno-functional experience in a support role.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Implementation knowledge is preferable.</li></ul>KNOWLEDGE AND SKILL:<ul><li>3-7 years of progressive experience as techno functional consultant in operationalizing the Employee Lifecycle, the HR Service Delivery Model, and delivering an exceptional employee experience.</li><li>In-depth technical and functional knowledge of Oracle Fusion HCM Modules like CoreHR, Absence, Payroll, Goals and Performance, L&amp;D, Talent, and succession, preferably in hands on support role.</li><li>Strong knowledge of HR Modules configuration.</li><li>Strong knowledge of Fast Formula, HDL, HSDL, and HCM extracts.</li><li>Strong knowledge of BIP, OTBI reports, and Sandbox personalization, custom roles, and BPM.</li><li>Strong knowledge of writing queries, data extraction, and supporting business on data validation.</li><li>Should have experience cultivating and supporting solutions across multiple HR functions.</li><li>Strong analytical and problem-solving skills.</li><li>Developing testing scripts, test scenarios, and providing support in conducting UAT.</li><li>Conduct end-user training, develop training materials and manuals.</li><li>Conduct hands-on UAT for release management and ensure the successful fix of various bugs in the system.</li><li>Automations and continuous improvements.</li></ul>EXPERIENCE:<ul><li>3 to 7 years' experience implementing at least 2 Oracle Fusion HCM projects end-to-end and hands-on experience on technical &amp; functional changes in an integrated solution ecosystem involving Oracle Fusion HCM.</li></ul>Other Details: ﻿Experience: ﻿2-7 years ﻿﻿Location: Karachi &amp; Islamabad Compensation: Market-competitive Salary + BenefitsJob Type: Full-timeWork Location: In person

Specialist HCM Technical Consultant (Oracle Fusion)

Framework

<div>Job Title: K-12 Edtech Digital Solutions Rostering Consultant (Seasonal June 1 - Sept 30th)
Location: Remote
Hours: 40 hours per week (M-F 8:30-5:30 PM during school hours)
Pay rate: W-2 hourly 
Day in the Life
Digital Solutions Rostering Consultants provide advanced (Tier 2 level) support to global customers utilizing education technology (EdTech) products. Reasons for contact range from answering basic functionality questions to complex set up, onboarding, and error resolution. This individual independently provides technical consultations and resolves technical problems. Occasional guidance and direction from other experienced support personnel may be required to complete tasks but this should be limited in frequency. Connecting to the mission is important - you will have the opportunity to make a difference every day for students and teachers around the world! 
High Level Summary and Realistic Preview of Job:
<ul><li>Interact with customers through email, phone, and audio/video conferences</li><li>
Providing technical consultations around account creation, access to and use of various online resources/products</li><li>
Solving user account challenges for all online products</li><li>
Develop solutions for customer problems</li><li>
Proactively identify potential challenges with platforms and products and recommend solutions that will resolve them</li></ul>
What You Need to be Successful (Required to perform this role)
<ul><li>Strong Customer Service skills</li><li>
Strong Written and Verbal Communication skills</li><li>
High level of technical aptitude, ideally within the EdTech space</li><li><ul><li>
Experience with software in the K-12 EdTech industry, such as Learning Management Systems and Student Information Systems (Clever, Schoology, Google Classroom) 
</li></ul></li><li>
Ability to communicate effectively about technical solutions around rostering, and access (Single-Sign-on) with both non-technical and highly technical customers and colleagues (e.g., IT staff and data analysts). You will translate technical information into everyday language for those with less technical expertise</li><li>
Patience with technically challenged individuals</li><li>
Ability to quickly learn Internet based applications</li><li>
Experience with a range of operating systems including Windows, Mac OS X, Chromebooks, and iOS</li><li>
Proficiency with MS Outlook, MS Word, MS Excel, and MS Teams</li><li>
Experience using Salesforce</li><li>
High level of comfort navigating the Internet and conducting detailed searches for specific information</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to multi-task</li><li>
Attention to detail</li></ul>
Nice to Have (Preferred, but not necessary)
<ul><li>Minimum of one year in a support desk position</li><li>
Experience rostering/onboarding users into digital platforms and products</li><li>
Strong technical writing skills</li><li>
Advanced Microsoft Excel skills (formulas for data lookup, etc.)</li></ul>
How We Work (Competencies)
<ul><li>Instills Trust</li><li>
Values Differences</li><li>
Nimble Learning</li><li>
Cultivates Innovation</li><li>
Connects With Courage</li><li>
Action Oriented</li></ul>
Other Requirements
<ul><li>Must be able to collaborate with customers and colleagues via conference calls and online meetings</li><li>
Will be in a stationary position for a considerable time (sitting and/or standing)</li><li>
Must be available for the duration of the project and be fully available (not working another job in conjunction with this one)</li></ul></div>

Edtech Digital Rostering Specialist

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
The Division</div><div><div>
Shoplogix is a fast-growing, autonomous organization delivering smart, cloud-based software solutions that improve operational performance for manufacturers worldwide. Our platform utilizes IIoT, AI, and Industry 4.0 technologies to drive plant-floor efficiency. We value curiosity, drive, transparency, and engagement as we build a world-class Smart Manufacturing vertical. Shoplogix is part of Contour Software, a subsidiary of Constellation Software Inc. (CSI), one of the largest enterprise software companies in the world with employees and customers in 100+ countries. 
 
The Position 
We are looking for a Software Support Consultant (L2) for our Lahore Office. This is a hybrid role (2-3 days in-office) for a career-oriented professional who thrives on accountability, possesses excellent communication skills, and remains highly organized in a fast-paced environment. 
This position is responsible for providing high-level technical support, training, and troubleshooting, ensuring a professional and positive user experience for our global manufacturing clients. 
 
Key Duties &amp; Responsibilities 
<ul><li>Active Support Operations: Troubleshoot complex software and hardware issues via phone, email, and Zoom, ensuring high-speed engagement and customer satisfaction.</li><li>Queue Ownership: Proactively manage and monitor service requests in JIRA, ensuring all tickets are resolved within established SLAs.</li><li>AI Productivity Transformation: Actively contribute to our bottom-up AI-driven</li></ul>
productivity transformation. This includes generating ideas, validating use cases, and providing iterative feedback and testing on new AI tools to enhance team efficiency. 
<ul><li>Proactive Collaboration: Communicate with the global team via MS Teams and Zoom to discuss complex problems and implement the best technical solutions.</li><li>Technical Research: Perform root-cause analysis on suspected bugs and conduct rigorous pre-release testing to confirm code resolutions.</li><li>Data Integrity: Analyze business system databases to identify and correct data damage or inconsistency, ensuring customer data integrity.</li><li>Knowledge Leadership: Author and maintain Knowledge Base articles based on common technical resolutions and customer feedback.</li></ul> 

How We Work 
Shoplogix supports mission-critical manufacturing operations globally. That means our team operates with a high standard of responsiveness and communication, whether in-office or remote. 
 
As a member of this team, you can expect to: 
<ul><li>Maintain active availability on MS Teams and Zoom during your shift (1 PM - 10 PM PKT), consistent with the rest of the team.</li><li>Respond promptly to customer and colleague inquiries and provide status updates on open items without needing to be chased.</li><li>Participate in team syncs with camera on and engage actively in collaborative</li></ul>
problem-solving. 
<ul><li>Receive regular performance feedback and be expected to act on it quickly.</li></ul>
This is a team that holds itself to a high bar. If that resonates with you, you will fit in well here. 
 
Required Qualifications &amp; Skills 
<ul><li>Experience: Minimum of 4-5+ years of experience in technical application support.</li><li>Education: Bachelor's degree (BSCS, IT, or Software Engineering) or equivalent high-level technical support experience.</li><li>Communication: Outstanding command of English (verbal and written); professional presence and clarity are essential.</li><li>Technical Aptitude: Proficiency in software and operating system troubleshooting methodologies and a keen interest in AI productivity tools.</li><li>Soft Skills: Superior customer service skills with the ability to multi-task and meet strict deadlines under pressure.</li><li>Industry Assets: Previous experience supporting manufacturing software, MES, IIoT platforms, or plant-floor applications is considered a significant asset.</li></ul> 

Work Timings &amp; Logistics 
<ul><li>Work Shift: 9:00 AM to 6:00 PM CET (1:00 PM to 10:00 PM Pakistan Time).</li><li>Hybrid Model: Physical presence in the Lahore office is required 2-3 days per week.</li><li>Flexibility: Willing to work weekends if required by business needs</li></ul></div></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Software Support Consultant (L2)

Alumil MISR

<div><ul><li>Provide technical support and training to customers and sales teams.</li><li>
Assist customers in resolving technical drawing issues and offer proposal solutions.</li><li>
Prepare all necessary shop drawings for project approvals and review customer-issued drawings.</li><li>
Propose alternatives for accessories.</li><li>
Review and create drawings for catalogues, brochures, and flyers.</li><li>
Conduct project audits and inspections.</li><li>
Estimate export projects when necessary.</li></ul> 
 
 
Requirements 
<ul><li>
2 to 4 years of experience in technical consultation.</li><li>
2 years experience at least in the Aluminum field.</li><li>
BSC Engineering degree.</li><li>
AutoCAD &amp; CRM.</li><li>
Communication, flexibility, Problem-Solving and Technical Support</li><li>
Excellent Computer Skills (Excel, Word, PowerPoint).</li></ul> 

Benefits 
Competitive salary
Healthy environment</div>

Technical Consultant

Sounds & Spaces Trading and Decoration Works

<ul><li>Prepare cost estimations, BOQs, and technical proposals for Passive Fire Protection systems and materials.</li><li>Review tender documents, drawings, specifications, and project scope to prepare accurate quotations.</li><li>Provide technical support to sales and project teams during pre-sales and tendering stages.</li><li>Coordinate with suppliers, procurement, and engineering teams to obtain competitive pricing and technical data.</li><li>Conduct quantity take-offs and material analysis for passive fire protection systems.</li><li>Ensure compliance with standards, project specifications, and local authority requirements.</li><li>Assist in value engineering and cost optimization during bidding stages.</li><li>Maintain documentation related to technical submissions, estimates, and project proposals.</li></ul>Job Type: Full-timePay: QAR6,500.00 - QAR8,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Estimation: 2 years (Required)</li><li>Technical Support : 1 year (Required)</li></ul>Work Location: In person

Technical Support & Estimation Engineer - Fitout

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