technical support consultant

Adobe

Our Company
<br><br>
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
<br><br>
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
<br><br>
We are looking for a skilled Sr. Technical Support Consultant to join our 24x7 Service Desk team, starting with 24x5 coverage. In this customer-facing role, you’ll handle chats and calls from business owners, providing end-to-end support from purchase to product utilization. Your primary focus will be on delivering outstanding customer experience while driving product adoption and revenue through upselling and customer retention. Key Responsibilities
<br>Handle real-time chats, calls, and emails from Adobe business users.
<br>Provide consultative support across the customer journey—from onboarding and installation to troubleshooting and post-sales care.
<br>Upsell and cross-sell Adobe offerings, contributing to revenue growth and user expansion.
<br>Work with cross-functional teams, including product and engineering, to resolve complex issues using subject matter experts (SMEs).
<br>Maintain excellent knowledge of our products and services to understand customer's needs
<br>Respond to incoming requests for cancellation of services and persuade our customers to remain with us
<br>Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated
<br>Identify opportunities to turn dissatisfied customers into happy customers
<br><br>
Ensure timely follow-ups on unresolved issues and maintain accurate case documentation in the ticketing system.
<br>Enhance performance by focusing on Customer Happiness (CH) and Average Handling Time (AHT).
<br>Troubleshoot customer queries related to billing, account management, installation, and product functionality.
<br>Log, prioritize, and triage issues from phone, chat, email, and web channels.
<br>Stay calm under pressure while managing customer sentiment and expectations.
<br>Maintain professional communication and timely responses to all customer interactions. Required Qualifications
<br><b>Education:</b> Bachelor’s Degree in a technical field (or equivalent experience)
<br><b>Experience:</b> 2+ years in a technical support or service desk environment, preferably supporting B2B or enterprise clients
<br><br>
<b>Technical Skills:</b><br>
Experience in software support (Windows and/or Mac environments)
<br>Familiarity with Adobe products (preferred)
<br>Knowledge of MSI/msp installers, SMS, GPO, Apple Remote Desktop (desirable)
<br>Basic knowledge of Active Directory, SSO, and cloud technologies
<br><b>Communication:</b> Excellent written and verbal English skills with a neutral accent
<br><b>Soft Skills:</b> A strong analytical and problem-solving approach
<br>Ability to multitask and work in a fast-paced, rotational shift environment
<br>Customer-focused with a consultative approach
<br>High cultural awareness and adaptability Preferred Experience
<br>5+ years in customer service, support, or account management roles
<br>Background in consultative sales or relationship management
<br>Operational knowledge of enterprise tools and cloud-based platforms
<br><br>
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
<br><br>
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Sr. Technical Support Consultant

Emerald Telecom Private Limited

<p>Job Description (but not limited to)</p><ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul><p>Required Experience:</p><ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul><p>Required Education:</p><ul><li>Computer science graduation (Mandatory)</li></ul><p>Highly Preferred Technical Skills:</p><ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul><p>Job Industry:</p><ul><li>Software/IT industry</li></ul><p>Other Benefits:</p><ul><li>Health Insurance</li><li>Annual Leaves</li></ul><p>Pay: Rs80,000.00 - Rs150,000.00 per month</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have educational background in Computer Science?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Technical Support: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English Fluently (Preferred)</li></ul><p>Location:</p><ul><li>Karachi (Preferred)</li></ul><p>Work Location: In person</p>

Technical Support Consultant (Inbound calls -Uk & USA)

Eurosoft Tech Pvt Ltd

<p>Job Description (but not limited to)</p><ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul><p>Required Experience:</p><ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul><p>Required Education:</p><ul><li>Computer science graduation (Mandatory)</li></ul><p>Highly Preferred Technical Skills:</p><ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul><p>Job Industry:</p><ul><li>Software/IT industry</li></ul><p>Other Benefits:</p><ul><li>Health Insurance</li><li>Annual Leaves</li></ul><p>Pay: Rs80,000.00 - Rs150,000.00 per month</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Technical Support Consultant (Inbound calls - UK & USA)

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs55,000.00 - Rs100,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable in rotational shifts?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: Remote</p>

Technical Support Consultant (Inbound Call - UK & USA)

Pragma Edge

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><ul><div><div>Job Category - IT</div>
</div><div></div><div><div>Job Type - Full Time</div>
</div><div></div><div><div>Experience - 4 to 7 Years</div>
</div><div></div><div><div>Job Location - Hyderabad</div>
</div><div></div><div><div>No.of Positions - 1</div>
</div></ul></div></div><div></div><div><div><div><div><div>
</div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><p>The Global Partner Management and Integration Platforms provides customer solutions and standards to enable customer success. For our team Integration Operation we search for a technical consultant for our API / EDI platforms.</p><p>
 Key Outcomes:</p><ul><li>
Application management for our Integration platforms (Axway &ndash; B2Bi).</li><li>
Support of the API / EDI team in customer connection projects</li></ul><p>
Tasks:</p><ul><li>
Technical application monitoring, system analysis and continuous technical optimization of our global API and B2Bi platforms.</li><li>
Secure daily operation of the platforms.</li><li>
Communication and provider management of our infrastructure- and hosting partner (e. g. Firewall settings, system environment changes).</li><li>
Implementation of the technical communication layer .</li><li>
Communication with internal and external customers and other parties involved.</li><li>
Creation and implementation of concepts in regard to business continuity</li></ul>
</div></div><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div></div><div><div><ul><li>Detailed, practical API / EDI knowledge, especially in the field of technical communication protocols (AS2, (s)FTP(s), http(s) , MQ, JMS, etc.), handling of certificates and data interchange formats.</li><li>
Experiences with standard API / EDI integration platform solutions.</li><li>
Deep technical understanding, LINUX operating system knowledge and a programming language.</li><li>
Understanding and experience of cloud technologies.</li><li>
Knowledge of cloud native technologies such as Kubernetes beneficial.</li><li>
Competence in both analytical / conceptual and hands-on practice.</li><li>
Ability to work independently and thoroughly.</li><li>
Must have good communication skills.</li><li>
Customer and service orientation.</li><li>
Graduate degree in Computer Science or relevant apprenticeship.</li><li>
4 &ndash; 6 years working experiences</li></ul>
</div></div><div><div><div>Required Skills &amp; Experience</div>
</div></div><div><div><ul><li>Hands-on experience with Axway B2Bi Mapper Studio for designing and troubleshooting mappings.</li><li>
Strong knowledge of logistics domain concepts including supply chain, warehouse management, shipment tracking, and transportation processes.</li><li>
Experience working with logistics EDI standards such as ANSI X12 and EDIFACT.</li><li>
Familiarity with communication protocols like AS2, SFTP, FTP.</li><li>
Ability to analyze requirements, develop mapping solutions, and troubleshoot data integration issues.</li><li>
Basic understanding of relational databases and SQL for data validation purposes.</li></ul>
</div></div><div><div><div>Preferred Qualifications</div>
</div></div><div><div><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
2-4 years of experience in Axway B2Bi mapping with logistics domain exposure.</li><li>
Relevant certifications or training in Axway B2Bi is an advantage.</li><li>
Strong documentation and communication skills</li></ul>
</div></div><div><div><div>Soft Skills</div>
</div></div><div><div><ul><li>Analytical and detail-oriented mindset.</li><li>
Ability to work collaboratively in cross-functional teams.</li><li>
Effective communicator with both technical and business stakeholders.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Technical Consultant - Axway MFT

Our Company
<br><br>
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
<br><br>
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
<br><br>
<b>Position:</b> Technical Support Consultant – II, AEM
<br><b>Business Unit:</b> Customer Experience (DX) Location: NOIDA
<br>Our company
<br>At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
<br>The Challenge
<br>The AEM Customer Care team provides round the clock technical assistance for the Adobe CQ, Scene7 and DAM solutions. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues.
<br>Technical Support Consultants provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Adobe in a professional manner.
<br>What you’ll do
<br><ul>
<li>Provide customer support and troubleshoot customer reported complex issues such as JVMHeap Dump Analysis, Thread Dump Analysis and Performance issues for AEM.•Fix Bugs through Code Changes in the later versions of AEM in collaboration with EngineeringTeam.•Troubleshoot, validate and report customer submitted bug reports.•Provide Support Fix to customer for AEM, if changes are trivial.•Drive measurably high levels of customer satisfaction that lead to customer loyalty andretention</li>
<li>Acts as a customer advocate ensuring all customers’ voices are heard.•Liaise with engineering/product management to ensure customers’ desires for future productdevelopment are heard•Address customer concerns and questions, large and small, in an effective and timely manner•Understand the real world impact that issues and defects have on customers•Work closely with customers to understand their business and how best to assist them inusing Adobe Experience Manager•Assist in testing new and enhanced product features•Manage incidents professionally and within stated timelines•Accurately record and maintains incident in accordance with department standards•Participate in department team meetings•Assist in special projects and other duties as assigned</li>
</ul>
What you need to succeed
<br><ul>
<li>Either a Bachelor or Masters degree in Computer Science plus 3 years’ experience in the Web and/or ECMS technologies space•Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture•Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS•Working knowledge of different OS including WIN, UNIX, LINUX, Solaris•Experience and ability to conceptually understand the implications and propose architectures for large Web based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance related measures•Support all kinds of product related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.•Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues•Recognizing areas that require patching and upgradation for fixing vulnerabilities•Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical•Effective dialogue building skills; listening, good Q&A skills</li>
</ul>
Adobe is an equal opportunity/affirmative action employer. We welcome and encourage diversity in the workplace.
<br><br>
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
<br><br>
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Technical Product Consultant II

Aliter Business Solution

<p>We are seeking a skilled and dynamic QAD Technical Consultant with a minimum of 2 years of experience to join our team. As a QAD Technical Consultant, you will play a vital role in the technical implementation and customization of QAD ERP solutions.</p><p><b>Responsibilities:</b></p><p>&middot; Implement and customize QAD ERP solutions based on client requirements.</p><p>&middot; Develop and maintain technical documentation for customizations.</p><p>&middot; Collaborate with cross-functional teams to integrate QAD solutions with other enterprise systems.</p><p>&middot; Design and implement data interfaces and integration solutions.</p><p>&middot; Provide technical support for QAD applications, addressing issues and ensuring system stability.</p><p>&middot; Conduct troubleshooting and debugging of technical issues.</p><p>&middot; Write, modify, and maintain scripts and code to enhance QAD functionality.</p><p>&middot; Collaborate with development teams to create custom solutions.</p><p>&middot; Work closely with clients to understand technical requirements and challenges.</p><p>&middot; Collaborate with functional consultants to align technical solutions with business needs.</p><p><b>Qualifications:</b></p><p>&middot; Bachelor&rsquo;s degree in information technology, Computer Science, or a related field.</p><p>&middot; 2-4 years of experience working with QAD ERP solutions.</p><p>&middot; Proficiency in programming languages such as Progress 4GL, Java, or others.</p><p>&middot; Strong understanding of QAD ERP architecture and modules.</p><p>&middot; Knowledge of database concepts and SQL.</p><p>&middot; Good Knowledge in Progress 4GL, CHUI, NETUI &amp; QRF's</p><p>&middot; Experience QRF/Progress coding /Browse.</p><p><b>Preferred Skills:</b></p><p>&middot; QAD certification or relevant certifications in ERP technologies.</p><p>&middot; Progress 4GL, CHUI, NETUI &amp; QRF's</p><p>&middot; Experience with data migration and conversion processes.</p><p>&middot; Familiarity with web technologies (HTML, JavaScript, CSS).</p><p>&middot; Familiarity with linux environment.</p><p>&middot; QRF/Progress coding /Browse.</p><p>&middot; Effective communication skills with both technical and non-technical stakeholders.</p><p>&middot; Strong problem-solving and analytical skills.</p><p><b>Location &ndash;</b></p><p>Goregaon, Mumbai</p><p>Mail your resumes at hr@alitersolutions.com</p><p>Job Types: Full-time, Permanent</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;600,000.00 - &#8377;900,000.00 per year</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Health insurance</li><li>Provident Fund</li></ul><p>Application Question(s):</p><ul><li>What is your current CTC (in LPA)? (Mandatory to answer)?</li><li>What is your expected CTC (in LPA)? (Mandatory to answer) Are you open to negotiation?</li><li>What is your notice period?</li><li>Which part of Mumbai are you currently located in?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>QRF / Progress Coding / Browse: 2 years (Required)</li><li>QAD ERP Solutions: 1 year (Required)</li><li>CHUI / NETUI: 2 years (Preferred)</li><li>Technical: 2 years (Required)</li></ul><p>Location:</p><ul><li>Goregaon, Mumbai, Maharashtra (Required)</li></ul><p>Work Location: In person</p>

Technical Consultant

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