technical support consultant

Helpp Technologies

Technical Support Consultant (Level 3 VoIP Support)Job Description: Dataphone is seeking a Technical Support Consultant to provide high-level customer support to our US-based clients. This role requires expertise in Level 3 VoIP support, networking, and troubleshooting using Wireshark/PCAP. The ideal candidate will handle complex technical issues, analyze network traffic, and ensure seamless VoIP communication.Key Responsibilities:<ul><li>Provide remote technical troubleshooting and Level 3 VoIP support.</li><li>Analyze and diagnose VoIP-related network issues using Wireshark/PCAP captures.</li><li>Handle and resolve customer inquiries via calls and emails.</li><li>Manage and process support tickets efficiently.</li><li>Assist customers with software installations, training, and troubleshooting.</li><li>Collaborate with the Product Development team to escalate and resolve technical issues.</li><li>Diagnose and resolve hardware, software, and network faults.</li><li>Offer guidance and solutions to customers to ensure effective issue resolution.</li></ul>Requirements:<ul><li>Strong networking knowledge (TCP/IP, SIP, RTP, NAT, Firewalls).</li><li>Experience with VoIP troubleshooting (SIP Trunking, PBX, QoS, Jitter, Latency).</li><li>Proficiency in Wireshark and PCAP analysis for network and VoIP issue diagnosis.</li><li>Prior experience in Level 3 VoIP support or technical support.</li><li>Good spoken English communication skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Knowledge of VoIP protocols and configurations is a must.</li></ul>Location: Office No. 506, Tai Roshan Trade Centre, Bahadurabad, Karachi Job Type: Full-Time, On-Site Shift Timings: 6 PM - 3 AM Pakistan Time (US Business Hours) (Monday-Friday)Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>Can you manage working from 5 pm - 2 am Pakistan Time onsite?</li></ul>Work Location: In person

Technical Support Consultant (Level 3 VoIP Support)

Emerald Telecom Private Limited

Job Description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li><li>Required Education:</li><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (UK & USA)

Cloud Genny

Job post summaryJob description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Work Location: In person

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: Remote

Technical Support Consultant (Inbound Call - UK & USA)

CodeNinja Inc.

<div>
 
 Job Summary
 
 
 
 We are seeking a skilled
 
 Technical Consultant
 
 to join our team and drive the
 
 design, development, and implementation
 
 of
 
 Microsoft Dynamics 365 ERP
 
 solutions. This role focuses on
 
 customizing and extending Finance, Supply Chain, and Manufacturing modules
 
 using
 
 X++, .NET, and related tools
 
 , while
 
 building integrations
 
 with third-party systems. Acting as a key bridge between
 
 business requirements and technical execution
 
 , the consultant ensures high-quality solutions that
 
 enhance system performance
 
 ,
 
 streamline processes
 
 , and
 
 deliver measurable business value
 
 .
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design, develop, and customize Dynamics 365 ERP solutions using X++, .NET, and Visual Studio
 </li>
 <li>
 Configure workflows, reports (SSRS), forms, and data entities to meet client needs
 </li>
 <li>
 Develop and maintain integrations with third-party systems (OData, REST APIs, custom services)
 </li>
 <li>
 Support full ERP implementation lifecycle: requirements gathering, solution design, development, testing, deployment, and post-go-live support
 </li>
 <li>
 Collaborate with functional consultants, project managers, and business users to translate requirements into scalable technical solutions
 </li>
 <li>
 Troubleshoot and resolve issues related to performance, upgrades, and code defects
 </li>
 <li>
 Manage deployments, version control, and build processes using Azure DevOps and Lifecycle Services (LCS)
 </li>
 <li>
 Prepare clear technical documentation, user guides, and support materials
 </li>
 <li>
 Ensure compliance with Microsoft best practices and security standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
 </li>
 <li>
 3-7 years of experience as a technical consultant or developer in Dynamics AX or Dynamics 365 Finance &amp; Operations
 </li>
 <li>
 Strong proficiency in X++, MorphX, and Visual Studio development tools
 </li>
 <li>
 Experience with data entities, integrations (OData, DMF), and reporting (SSRS, Power BI)
 </li>
 <li>
 Familiarity with Microsoft Power Platform (Power Apps, Power Automate) is a plus
 </li>
 <li>
 Knowledge of Azure DevOps, LCS, and source control systems
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Microsoft Dynamics 365 certifications (MB-300, MB-500)
 </li>
 <li>
 Experience with at least one full-cycle Dynamics 365 ERP implementation
 </li>
 <li>
 Understanding of finance, supply chain, manufacturing, or retail business processes
 </li>
 <li>
 Experience with performance tuning and system optimization
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving ability with attention to detail
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders
 </li>
 <li>
 Proactive, adaptable, and comfortable in fast-paced, client-facing environments
 </li>
 <li>
 Team-oriented mindset with the ability to work independently when required
 </li>
 </ul>
</div>

Technical Consultant

CodeNinja

Job Summary
 We are seeking a skilled Technical Consultant to join our team and drive the design, development, and implementation of Microsoft Dynamics 365 ERP solutions. This role focuses on customizing and extending Finance, Supply Chain, and Manufacturing modules using X++, .NET, and related tools, while building integrations with third-party systems. Acting as a key bridge between business requirements and technical execution, the consultant ensures high-quality solutions that enhance system performance, streamline processes, and deliver measurable business value.
 Key Responsibilities
 <ul>
<li>Design, develop, and customize Dynamics 365 ERP solutions using X++, .NET, and Visual Studio.</li>
<li>Configure workflows, reports (SSRS), forms, and data entities to meet client needs.</li>
<li>Develop and maintain integrations with third-party systems (OData, REST APIs, custom services).</li>
<li>Support full ERP implementation lifecycle: requirements gathering, solution design, development, testing, deployment, and post-go-live support.</li>
<li>Collaborate with functional consultants, project managers, and business users to translate requirements into scalable technical solutions.</li>
<li>Troubleshoot and resolve issues related to performance, upgrades, and code defects.</li>
<li>Manage deployments, version control, and build processes using Azure DevOps and Lifecycle Services (LCS).</li>
<li>Prepare clear technical documentation, user guides, and support materials.</li>
<li>Ensure compliance with Microsoft best practices and security standards.</li>
</ul>
Requirements: 
Required Qualifications
 <ul>
<li>Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.</li>
<li>3–7 years of experience as a technical consultant or developer in Dynamics AX or Dynamics 365 Finance & Operations.</li>
<li>Strong proficiency in X++, MorphX, and Visual Studio development tools.</li>
<li>Experience with data entities, integrations (OData, DMF), and reporting (SSRS, Power BI).</li>
<li>Familiarity with Microsoft Power Platform (Power Apps, Power Automate) is a plus.</li>
<li>Knowledge of Azure DevOps, LCS, and source control systems.</li>
</ul>
Preferred Qualifications
 <ul>
<li>Microsoft Dynamics 365 certifications (MB-300, MB-500).</li>
<li>Experience with at least one full-cycle Dynamics 365 ERP implementation.</li>
<li>Understanding of finance, supply chain, manufacturing, or retail business processes.</li>
<li>Experience with performance tuning and system optimization.</li>
</ul>
Soft Skills
 <ul>
<li>Strong analytical and problem-solving ability with attention to detail.</li>
<li>Excellent communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders.</li>
<li>Proactive, adaptable, and comfortable in fast-paced, client-facing environments.</li>
<li>Team-oriented mindset with the ability to work independently when required.</li>
</ul>

Aliter Business Solution

We are seeking a skilled and dynamic QAD Technical Consultant with a minimum of 2 years of experience to join our team. As a QAD Technical Consultant, you will play a vital role in the technical implementation and customization of QAD ERP solutions.Responsibilities:&middot; Implement and customize QAD ERP solutions based on client requirements.&middot; Develop and maintain technical documentation for customizations.&middot; Collaborate with cross-functional teams to integrate QAD solutions with other enterprise systems.&middot; Design and implement data interfaces and integration solutions.&middot; Provide technical support for QAD applications, addressing issues and ensuring system stability.&middot; Conduct troubleshooting and debugging of technical issues.&middot; Write, modify, and maintain scripts and code to enhance QAD functionality.&middot; Collaborate with development teams to create custom solutions.&middot; Work closely with clients to understand technical requirements and challenges.&middot; Collaborate with functional consultants to align technical solutions with business needs.Qualifications:&middot; Bachelor&rsquo;s degree in information technology, Computer Science, or a related field.&middot; 2-4 years of experience working with QAD ERP solutions.&middot; Proficiency in programming languages such as Progress 4GL, Java, or others.&middot; Strong understanding of QAD ERP architecture and modules.&middot; Knowledge of database concepts and SQL.&middot; Good Knowledge in Progress 4GL, CHUI, NETUI &amp; QRF's&middot; Experience QRF/Progress coding /Browse.Preferred Skills:&middot; QAD certification or relevant certifications in ERP technologies.&middot; Progress 4GL, CHUI, NETUI &amp; QRF's&middot; Experience with data migration and conversion processes.&middot; Familiarity with web technologies (HTML, JavaScript, CSS).&middot; Familiarity with linux environment.&middot; QRF/Progress coding /Browse.&middot; Effective communication skills with both technical and non-technical stakeholders.&middot; Strong problem-solving and analytical skills.Location &ndash;Goregaon, MumbaiMail your resumes at hr@alitersolutions.comJob Types: Full-time, PermanentBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Provident Fund</li></ul>Job Types: Full-time, PermanentPay: &#8377;500,000.00 - &#8377;700,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>What is your current CTC (in LPA)? (Mandatory to answer)?</li><li>What is your expected CTC (in LPA)? (Mandatory to answer) Are you open to negotiation?</li><li>What is your notice period?</li><li>Which part of Mumbai are you currently located in?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>QRF / Progress Coding / Browse: 2 years (Required)</li><li>QAD ERP Solutions: 1 year (Required)</li><li>CHUI / NETUI: 2 years (Preferred)</li><li>Technical: 2 years (Required)</li></ul>Location:<ul><li>Goregaon, Mumbai, Maharashtra (Required)</li></ul>Work Location: In person

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