technical support consultant

Lennox International

<div><div>Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member&rsquo;s contributions and offers a supportive environment for career development. Come, stay, and grow with us.</div><div> 
This consultant provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.</div><div></div><div> 
Duties include, but are not limited to:</div><ul><li>
Provide troubleshooting and installation assistance for HVAC/R equipment.</li><li>
Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.</li><li>
Provide technical documentation to contractors, engineers, and other personnel.</li><li>
Guide callers to the appropriate field personnel if first-hand attention is required.</li><li>
Document call information in the call-tracking database in case additional follow-up is required.</li><li>
Identify and help implement process improvements.</li></ul> 
<ul><li>
High school diploma or equivalent experience required. At least 2 years of related technical consulting experience.
</li><li>Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.</li><li>
Strong knowledge and experience in the installation and service of HVAC/R equipment.
</li><li>Excellent verbal and written communication skills.
</li><li>Strong customer service skills.
</li><li>Strong analytical and troubleshooting skills.
</li><li>Ability to handle and prioritize multiple technical requests.
</li><li>Proficient in Microsoft Office Suite.
</li><li>Experience with SAP preferred.</li></ul></div>

Inside HVAC Technical Support Consultant

Emerald Telecom Private Limited

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (Inbound Call - UK & USA)

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

NeoXam

<div><h5 class="jobSectionHeader">Who We Are</h5>
NeoXam is a growing international financial software company headquartered in Paris, with a strong and expanding presence across North America. Through our combined expertise and transparent approach, we help Buy-Side and Sell-Side organizations - across banking, asset management, and insurance - navigate the continuous changes shaping the financial industry. Our solutions span the complete financial value chain, from centralized data management to front- and back-office software.
With 750+ dedicated staff across 21 offices worldwide - including New York, Boston, Paris, Frankfurt, Luxembourg, Zurich, Geneva, Milan, London, Hong Kong, Shanghai, Singapore, Sydney, Noida, Chennai, and more - NeoXam combines global scale with an entrepreneurial, collaborative culture. More than 150 clients across the globe trust NeoXam to run their most critical workflows.
Join us and be part of a thriving, internationally recognized financial software company making waves in the industry.<h5 class="jobSectionHeader">
Join The Team</h5>
As part of our expanding NeoXam as a Service (NXaaS) operating model, we are looking for a motivated and technically strong Technical Support &amp; Cloud Consultant to join our New York team. This is a hands-on role that blends client-facing support with cloud infrastructure ownership, making it ideal for someone who thrives at the intersection of financial software and modern cloud operations. As we continue to grow our global SaaS footprint, this role will evolve alongside increasing monitoring, observability, and operational responsibilities. NXaaS operates a follow-the-sun support model across APAC, EMEA, and the Americas - this role covers US business hours.
You will support NeoXam's core product suite, including:<ul><li>
NeoXam DataHub &ndash; a centralized data management platform purpose-built for financial institutions, serving as a hub for all data consumed or produced across the enterprise.</li><li>
NeoXam IBOR &ndash; a uniquely independent and flexible Investment Book of Record, providing asset managers with a single, continuously updated source for positions, valuations, and forecasts across multiple views.</li><li>
NeoXam Aro &ndash; an intelligent, low-code reconciliation and data lifecycle platform that transforms fragmented, manual processes into a unified, AI-powered solution.</li><li>
NeoXam Impress &ndash; an end-to-end solution for client, digital, and regulatory reporting, covering data integration, performance calculations, production workflows, and data visualization.</li></ul><h5 class="jobSectionHeader">
Your Mission</h5><ul><li>
Serve as the first technical point of contact for NeoXam's global clients, covering US business hours within NeoXam's follow-the-sun support model and ensuring seamless handoff with APAC and EMEA counterparts.</li><li>
Triage, analyze, and own support tickets end-to-end - from anomaly identification and root cause investigation through to resolution, including escalation to R&amp;D when required.</li><li>
Review and respond to monitoring alerts and operational dashboards, identifying and acting on anomalies before they impact clients; monitor and manage cloud resources (primarily AWS) to ensure performance and availability against production SLAs.</li><li>
Troubleshoot and enhance cloud-based deployments; implement patches and configuration fixes; support data migration and cloud onboarding initiatives in collaboration with clients and internal teams.</li><li>
Manage technical installations, upgrades, and environment refreshes for client-facing deployments; maintain internal environment replicas for issue reproduction and testing.</li><li>
Collaborate with the Paris R&amp;D team and global support counterparts to resolve complex issues and contribute to the NXaaS knowledge base.</li><li>
Support pre-sales and implementation teams on technical matters; participate in client calls, project updates, and cross-team coordination.</li></ul><h5 class="jobSectionHeader">
Your Profile</h5><ul><li>
Bachelor's or Master's degree in Computer Science, Engineering, or a related field.</li><li>
3-5 years of experience in technical support, implementation, or infrastructure roles within financial software or the banking/financial services industry.</li><li>
Solid working knowledge of AWS (EC2, RDS, ALB, S3, CloudWatch, VPC, IAM); AWS certification is a plus.</li><li>
Ability to diagnose and interpret common database performance issues - including slow queries, missing indexes, lock contention, and execution plan analysis. Experience with PostgreSQL and/or Oracle query tuning is strongly preferred.</li><li>
Experience with relational databases - PostgreSQL required; Oracle or SQL Server experience is a plus.</li><li>
Proficient in Java application troubleshooting - log analysis, memory management, thread dumps, and configuration.</li><li>
Scripting ability (Shell, Python, or equivalent) for automation and diagnostics.</li><li>
Familiarity with web application servers (Tomcat, JBoss, or WebSphere) and messaging systems (IBM MQ, Kafka, or equivalent).</li><li>
Working knowledge of XML, REST/SOAP web services, and API integrations.</li><li>
Familiarity with Git and standard version control workflows.</li><li>
Hands-on experience with Linux/Unix environments and command-line operations.</li><li>
Working knowledge of cloud security best practices - IAM policies, secrets management, network segmentation, and compliance considerations in a financial services context.</li><li>
Familiarity with FinOps principles - cost monitoring, resource tagging, rightsizing, and usage optimization in AWS environments.</li><li>
Understanding of Agile/Scrum methodology and ITIL support practices.</li><li>
Strong written and verbal communication skills; ability to manage client relationships professionally and independently.</li><li>
Self-motivated, proactive, and collaborative &mdash; comfortable working across time zones with global teams.</li></ul><h5 class="jobSectionHeader">
Why NeoXam?</h5>
At NeoXam, we love people who are curious, involved, and self-driven. We encourage creativity and strive to promote an environment and culture based on personal growth and development. We want you to express your full potential and become a major contributor to our continued growth across the Americas and beyond.
We offer a competitive package that includes:<ul><li>
Competitive Salary &amp; Bonus</li><li>
Paid Time Off</li><li>
Medical w/ HSA options</li><li>
Dental</li><li>
Vision</li><li>
401K w/ Matching Contributions</li><li>
Short-Term and Long-Term Disability</li><li>
Life Insurance</li><li>
Commuter Benefits</li><li>
A Continued Learning Platform</li><li>
A dynamic environment where local and international cooperation is the key to success</li><li>
A wide range of development &amp; growth opportunities in accordance with your career goals</li></ul>
Does this sound like the perfect opportunity for you? If so, please visit our website at www.neoxam.com/careers to join an amazing, intelligent, and diverse team of individuals.
The base salary range for this position is $95,000 - $130,000, commensurate with experience. Total compensation includes annual bonus eligibility. This range applies to New York and New Jersey based candidates. Final compensation will be determined based on skills, experience, and qualifications.</div>

Technical Support & Cloud Consultant - New York

Bahwan IT LLC

Part of Suhail Bahwan Group, Bahwan IT is an established IT solutions and consulting provider, offering enterprise hardware/software, cybersecurity, cloud services, ERP, networking &amp; digital transformation.A Technical Consultant in Bahwan IT LLC is a professional who works with clients and technical teams to design, implement, and support technology solutions that meet business needs.Key Responsibilities:Collaborate with stakeholders (internal teams and clients) to gather and analyse IT requirements.Design technical solutions that address business challenges and requirements.Implement and integrate technologies (e.g., systems, servers, cloud services, network components) into customer environments.Provide technical support and troubleshooting for systems and infrastructure.Document solutions and processes (technical proposals, implementation plans, user guides).Present solutions or demos to customers and defend technical recommendations.Work with certifications or specialized platforms if required (e.g., cloud, Microsoft, virtualization).Typical Qualifications:Bachelor&rsquo;s degree in Computer Science, IT, Engineering, or a related field.Relevant experience in IT solutions and infrastructure.Technical certifications from vendors (Microsoft, VMware, Cisco, etc.) can be a plus.Strong communication and problem-solving skills.Job Type: Full-timePay: From RO920.000 per monthWork Location: In person

Technical Consultant - Bahwan IT LLC

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 Technical Consultant (Tech Con)
 
 
 
 
 Job Summary
 
 
 
 The Technical Consultant is responsible for supporting data conversions, system implementations, testing, and client-facing technical activities. This role requires strong SQL expertise, the ability to work independently, and clear communication with non-technical end users. The consultant will collaborate with internal teams and third-party vendors to ensure successful project delivery within established timelines.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Perform data conversions and validation across multiple database platforms o C# skills (required)
 </li>
 <ul>
 <li>
 Fluency in C#
 </li>
 <li>
 Comfortable with tools: Visual Studio
 </li>
 <li>
 Git/version control
 </li>
 </ul>
 <li>
 Impresa on Microsoft SQL Server (required)
 </li>
 <li>
 Develop, modify, and support custom Crystal Reports using Crystal Reports and SQL
 </li>
 <li>
 Support system implementations and testing activities, including:
 </li>
 <ul>
 <li>
 Azure environment fundamentals o IIS setup and configuration
 </li>
 <li>
 Windows system configuration and troubleshooting
 </li>
 <ul>
 <li>
 Mapped drives
 </li>
 <li>
 Basic networking concepts
 </li>
 <li>
 Active Directory
 </li>
 <li>
 Parallels setup
 </li>
 <li>
 Remote Desktop (RDP) troubleshooting
 </li>
 </ul>
 </ul>
 <li>
 Prepare and manage backups and test environments
 </li>
 <li>
 Coordinate technical efforts with third-party vendors and internal teams
 </li>
 <li>
 Produce clear technical and system documentation
 </li>
 <li>
 Communicate effectively with clients throughout project lifecycles, including explaining technical concepts to non-technical users
 </li>
 <li>
 Manage time effectively and work against defined project timelines
 </li>
 <li>
 Work independently with minimal supervision while maintaining accountability
 
 </li>
 </ul>
 
 Experience
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Minimum 5+ years of hands-on experience in a technical consulting, implementation, or systems support role
 
 
 </li>
 </ul>
 
 Technical Skills (Required)
 
 
 
 <ul>
 <li>
 Strong SQL skills (non-negotiable)
 </li>
 <li>
 Experience with Microsoft SQL Server
 </li>
 <li>
 Crystal Reports development and customization
 </li>
 <li>
 Windows server and workstation configuration
 </li>
 <li>
 Experience with C#
 </li>
 <li>
 Experience with Visual Studio
 </li>
 <li>
 IIS setup and support
 </li>
 <li>
 Data conversion and validation experience
 
 
 </li>
 </ul>
 
 Communication &amp; Professional Skills (Required)
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills (non-negotiable)
 </li>
 <li>
 Clear, professional English communication with American end users who may have little to no technical background
 </li>
 <li>
 Ability to gather requirements, explain solutions, and manage expectations
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with C#
 </li>
 <li>
 Comfortable with tools: Visual Studio
 </li>
 <li>
 Azure fundamentals or hands-on exposure
 </li>
 <li>
 Experience coordinating with third-party vendors
 </li>
 <li>
 Familiarity with implementation and UAT testing processes
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Strong time management skills with the ability to prioritize and meet deadlines
 </li>
 <li>
 Ability to work independently and proactively
 </li>
 <li>
 Comfortable speaking directly with clients in a professional services environment
 </li>
 <li>
 Work 8am Central Time Zone to 5pm Central Time Zone
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Technical Consultant

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Technical Consultant (Tech Con)
Job Summary
The Technical Consultant is responsible for supporting data conversions, system implementations, testing, and client-facing technical activities. This role requires strong SQL expertise, the ability to work independently, and clear communication with non-technical end users. The consultant will collaborate with internal teams and third-party vendors to ensure successful project delivery within established timelines.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Perform data conversions and validation across multiple database platforms o C# skills (required)<ul><li>
Fluency in C#</li><li>
Comfortable with tools: Visual Studio</li><li>
Git/version control</li></ul></li><li>
Impresa on Microsoft SQL Server (required)</li><li>
Develop, modify, and support custom Crystal Reports using Crystal Reports and SQL</li><li>
Support system implementations and testing activities, including:<ul><li>
Azure environment fundamentals o IIS setup and configuration</li><li>
Windows system configuration and troubleshooting<ul><li>
Mapped drives</li><li>
Basic networking concepts</li><li>
Active Directory</li><li>
Parallels setup</li><li>
Remote Desktop (RDP) troubleshooting</li></ul></li></ul></li><li>
Prepare and manage backups and test environments</li><li>
Coordinate technical efforts with third-party vendors and internal teams</li><li>
Produce clear technical and system documentation</li><li>
Communicate effectively with clients throughout project lifecycles, including explaining technical concepts to non-technical users</li><li>
Manage time effectively and work against defined project timelines</li><li>
Work independently with minimal supervision while maintaining accountability</li></ul><h2 class="jobSectionHeader">
Required Skills &amp; Qualifications</h2>
Experience:<ul><li>
Minimum 5+ years of hands-on experience in a technical consulting, implementation, or systems support role</li></ul>
Technical Skills (Required):<ul><li>
Strong SQL skills (non-negotiable)</li><li>
Experience with Microsoft SQL Server</li><li>
Crystal Reports development and customization</li><li>
Windows server and workstation configuration</li><li>
Experience with C#</li><li>
Experience with Visual Studio</li><li>
IIS setup and support</li><li>
Data conversion and validation experience</li></ul>
Communication &amp; Professional Skills (Required):<ul><li>
Excellent written and verbal communication skills (non-negotiable)</li><li>
Clear, professional English communication with American end users who may have little to no technical background</li><li>
Ability to gather requirements, explain solutions, and manage expectations</li></ul><h2 class="jobSectionHeader">
Preferred Skills</h2><ul><li>
Experience with C#</li><li>
Comfortable with tools: Visual Studio</li><li>
Azure fundamentals or hands-on exposure</li><li>
Experience coordinating with third-party vendors</li><li>
Familiarity with implementation and UAT testing processes</li></ul><h2 class="jobSectionHeader">
Additional Requirements</h2><ul><li>
Strong time management skills with the ability to prioritize and meet deadlines</li><li>
Ability to work independently and proactively</li><li>
Comfortable speaking directly with clients in a professional services environment</li><li>
Work 8am Central Time Zone to 5pm Central Time Zone</li></ul>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

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