technical support coordinator

Eurosec Automation and Security Systems LLC

Key Responsibilities Service Coordination<ul><li>Receive and register client service requests and technical complaints.</li><li>Coordinate with technical support engineers and field technicians for issue resolution.</li><li>Schedule site visits, maintenance activities, and emergency support.</li><li>Track service tickets and ensure timely closure.</li></ul>Client Communication<ul><li>Act as the primary contact between clients and the technical team.</li><li>Provide updates to clients regarding service progress and issue resolution.</li><li>Handle customer inquiries and maintain high customer satisfaction.</li></ul>Technical Team Support<ul><li>Assist technical engineers by organizing service schedules and assignments.</li><li>Follow up with technicians to ensure tasks are completed according to schedule.</li><li>Escalate complex technical issues to the appropriate technical staff.</li></ul>Documentation &amp; Reporting<ul><li>Maintain service logs, maintenance schedules, and support documentation.</li><li>Prepare daily, weekly, and monthly support reports.</li><li>Maintain records of system warranties, maintenance contracts, and service history.</li></ul>Coordination with Other Departments<ul><li>Work closely with sales, project, and procurement teams for spare parts and service requirements.</li><li>Support project handover processes from the project team to the support team.</li></ul>Required Qualifications<ul><li>Diploma or Bachelor's degree in Business Administration, IT, Electronics, or related field.</li><li>Basic knowledge of ELV systems such as CCTV, Access Control, and Intercom systems is an advantage.</li></ul>Required Skills<ul><li>Strong organizational and coordination skills.</li><li>Good communication and customer service skills.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>Ability to manage multiple service requests simultaneously.</li></ul>Experience<ul><li>1&ndash;3 years experience in technical coordination, customer support, or service coordination, preferably in an ELV or technical services company.</li></ul>Additional Requirements<ul><li>Strong follow-up and problem-solving skills.</li><li>Ability to work in a fast-paced service environment.</li><li>Professional communication and reporting abilities.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Technical Support Coordinator -FEMALE

Nedo Pakistan

Introduction: NEDO PAKISTAN provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&amp;D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedogroup.com and www.Nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.Currently we are looking for the post of Support Coordinator- Female for our TMS Division (Karachi).Job Responsibilities:<ul><li>Coordinate and supervise the software support team to ensure timely and efficient delivery of services.</li><li>Monitor ongoing support activities including installation, configuration, troubleshooting, and application deployment.</li><li>Act as the primary point of contact between clients and the technical support team for scheduling, updates, and follow-ups.</li><li>Organize and manage team schedules, task assignments, and progress tracking.</li><li>Ensure timely completion of tasks such as software installations, onsite/online troubleshooting, and product demonstrations.</li><li>Prepare and maintain reports on support activities, client feedback, and team performance.</li><li>Assist in planning and organizing client visits, demonstrations, and presentations.</li><li>Maintain clear communication with internal departments to support workflow and resolve coordination issues.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Project Management, or any related field.</li><li>Experience in coordination, or support roles (IT environment preferred but not required).</li><li>Strong organizational and time management skills.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage multiple priorities and coordinate with cross-functional teams.</li></ul>Experience: Minimum 1 YearIndustry: Importers / Distributors / System IntegratorFunctional Area: Client Services &amp; Customer SupportJob Type: Full Time / PermanentJob Location: SMCH Shahrah-e-Faisal, Karachi, PakistanTimings: Monday &ndash; Friday (09:00 AM &ndash; 06:00 PM), Alternate Saturday (09:00 AM &ndash; 05:00 PM)Gender: FemaleWork Location: In person

Support Coordinator - Female

Wilson Computer Support

Tier 1 IT Support Specialist / Service Coordinator$50,000&ndash;$60,000 + Benefits Full-Time | On-SiteCompany OverviewWe&rsquo;re a long-established IT services company in Birmingham supporting professional businesses (law firms, medical, engineering, etc.). Our clients depend on us to keep things running smoothly without disruption.We operate with a structured, proactive approach and are building a team that values ownership, consistency, and clear communication.About the RoleWe&rsquo;re hiring a Technical Service Coordinator to sit at the center of our service team. This person helps manage ticket flow, keeps systems aligned with our standards, and ensures clients feel taken care of from the moment they reach out.This is a hands-on, fast-moving role&mdash;not a management position.What You'll DoTicket Triage &amp; Customer Communication- Respond to incoming tickets (phone/email)- Acknowledge issues quickly and set expectations- Triage and route tickets appropriately- Follow up on aging or stalled ticketsCentralized Services (Proactive Work)- Check backups and resolve failures- Ensure tools are installed and functioning across systems- Review alerts from tools like Datto RMM- Identify recurring issues and flag patternsTeam Coordination- Keep tickets clean and updated- Follow up with technicians when tickets stall- Reassign work as neededWhat Success Looks Like- Clients feel taken care of immediately- Tickets don&rsquo;t sit stale- Issues are caught early- The team operates smoothlyWhat We&rsquo;re Looking For- 1&ndash;3 years in IT support or MSP environment- Experience with ticketing systems (ConnectWise, Autotask, ServiceNow, or similar)- Exposure to RMM tools (Datto RMM, NinjaOne, Kaseya, or similar)- Familiarity with backup monitoring- Strong communication skillsIdeal Background ExamplesCandidates with these types of experiences often succeed in this role:<ul><li>Help Desk or IT Support Technician roles</li><li>Technical support inside a business environment</li><li>Computer Science or IT coursework</li><li>CompTIA A+ or similar certifications</li><li>Built or upgraded your own PC</li><li>Provided technical support for friends, family, or a small business</li></ul>Personality Traits That Thrive Here<ul><li>Naturally curious about technology</li><li>Proactive and self-motivated</li><li>Organized and detail-oriented</li><li>Comfortable communicating with clients</li><li>Calm under pressure</li><li>Not ego-driven &mdash; willing to handle administrative tasks</li><li>Takes ownership without being asked</li></ul>If you tend to wait to be told what to do, this will not be a strong fit.What This Role Is NOT<ul><li>You&rsquo;re trying to break into IT with no experience</li><li>You want only deep technical/project work</li><li>You dislike multitasking</li><li>You prefer working alone</li></ul>Compensation &amp; Benefits$50,000&ndash;$60,000 annually (based on experience)Benefits include:<ul><li>Health benefits</li><li>PTO</li><li>Professional development opportunities</li><li>Stable, growing company environment</li></ul>ApplyIf this role sounds like a strong fit for your background, we encourage you to apply. We review applications quickly and aim to move qualified candidates into interviews promptly.Pay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Application Question(s):<ul><li>When multiple tickets come in at the same time, how do you decide what to work on first?</li><li>If a ticket would take several hours to fully resolve, what would you typically do?</li><li>How do you ensure customers feel taken care of when their issue is not immediately resolved?</li><li>What ticketing system(s) have you used in a professional environment?</li><li>Have you ever followed up on tickets assigned to other technicians to ensure they were completed or updated?</li></ul>Work Location: In person

Technical Service Coordinator

Groundlings

TO APPLY: Please reply with a letter of interest and resume to Groundlings@JinjiHR.com.ABOUT THE GROUNDLINGS:The Groundlings Theatre &amp; School is a world-renowned improvisational and sketch comedy institution based in Los Angeles and a cornerstone of the entertainment industry since 1974. Dedicated to developing bold, original comedic voices, The Groundlings provides comprehensive training in improv and sketch writing for students of all levels while presenting year-round live performances created by its acclaimed company of writers and performers. The Groundlings fosters a dynamic, professional environment where creativity thrives both on stage and behind the scenes.POSITION SUMMARYThe Part-Time Technical Coordinator provides hands-on technical and facilities support for productions and daily theatre operations at The Groundlings. Working under the direction of the Technical Production Manager, this role is responsible for maintaining technical equipment, supporting live performances, addressing general facility needs, and supporting set builds.This is a highly collaborative, &ldquo;boots-on-the-ground&rdquo; position requiring a proactive, solutions-oriented individual who can respond quickly to evolving production demands in a fast-paced comedy theatre environment.KEY RESPONSIBILITIESProduction &amp; Technical Support:■ Build, paint, modify, and strike simple scenic elements and prop pieces.■ Assist with load-ins and load-outs for productions and special events.■ Organize, track, and maintain inventory of technical assets (microphones, cables, lighting instruments, projectors, etc.).■ Prepare and operate lighting, sound, projection, and playback equipment as needed.■ Support live-streaming or recording setups for performances.■ Assist with tech board operation during rehearsals or performances as assigned.■ Help recruit, onboard, and train technical crew as needed.■ Perform routine maintenance and minor repairs on stage and technical equipment.■ Respond promptly to last-minute technical issues during rehearsals or live shows.Facilities Support:■ Perform general facility repairs and ordering necessary supplies (patching walls, painting, replacing light bulbs, minor fixture repairs, etc.).■ Maintaining grounds upkeep.■ Assemble furniture and equipment for classrooms, offices, and theatre spaces.■ Maintain workshop tools, inventory, and overall shop organization.■ Research and source replacement parts, materials, and supplies.■ Identify and escalate larger maintenance or safety concerns to the Technical Production Manager or external vendors.General Theatre Support:■ Maintain clean, organized theatre, stage, backstage, booth, and storage areas.■ Assist with seasonal d&eacute;cor, lobby installations, and special creative projects.■ Support day-to-day operational needs of theatre and school spaces.■ Perform other duties as assigned.QUALIFICATIONS■ Demonstrated experience in carpentry, scenic construction, painting, or prop fabrication.■ Experience supporting live theatre or live event production environments.■ General facilities maintenance and repair experience.■ Working knowledge of AV systems and basic troubleshooting.■ Familiarity with theatrical lighting and sound board operation preferred.■ Strong organizational skills and ability to manage inventory.■ Ability to prioritize tasks and respond effectively under time-sensitive conditions.■ Comfortable working independently while also collaborating with production and administrative teams.■ Reliable, flexible, and available to support shows that are mostly scheduled at night. Saturday availability is essential.■ Available for occasional off-hours needs or production emergencies.WHO SHOULD APPLY?■ Early- to mid-career theatre technicians looking to expand their hands-on production experience in a respected Los Angeles theatre.■ Freelance production technicians seeking steady, part-time hours (25&ndash;30 per week) in a creative, collaborative environment.■ Graduate or advanced undergraduate theatre production students with substantial practical experience who are ready for a professional-level, multi-disciplinary role.PHYSICAL REQUIREMENTSThe physical requirements described below represent those necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.■ Ability to stand, walk, bend, kneel, crouch, and climb stairs for extended periods.■ Ability to use hands and tools for carpentry, repairs, and equipment setup.■ Ability to safely operate basic shop tools and equipment.■ Ability to work on ladders and access overhead equipment.■ Ability to lift, carry, and move materials and equipment weighing up to 50 pounds.■ Ability to work in backstage, workshop, and low-light theatre environments.■ Ability to respond quickly to urgent technical or facility-related issues.The Groundlings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Black, Indigenous, and People of Color are strongly encouraged to apply.Job Type: Part-timePay: $25.00 - $26.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Part-Time Technical Coordinator

1 Resource Group

<div>Recruiting for a Power Parts &amp; Service Coordinator for a national family-owned company located inGonzales, LA. Looking for a motivated professional who wants to play a key role in growing the business. Position offers competitive salary, commission and benefits!
This direct hire opportunity is responsible for helping to generate sales to customers for parts, assemblies, truck rebuilds, used parts and pm agreements. Acts as a liaison with the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer. Quotes service in the field and works with all customer relations and manages and reports to customer details of their comprehensive preventative maintenance plan.
As a key player in our team, you will:<ul><li>
Drive sales for generator parts, service, rentals, and rebuilds across various makes and models.</li><li>
Engage with customers and provide quotes for services while building lasting relationships.</li><li>
Pursue new customers in your territory while nurturing current accounts.</li><li>
Represent our brand at industry tradeshows and conferences, strengthening your network!</li><li>
Develop strategies to enhance our generator service and rental growth.</li><li>
Work closely with sales representatives to identify service opportunities.</li><li>
Provide insightful weekly reports on customer concerns and market demands.</li><li>
Manage your expenses with accuracy and timeliness!</li></ul>
Come be a part of our dynamic team and help us power the future! 
Requirements 
To shine in this role, you should possess:
High school diploma or GED<ul>
<li>Preferred experience in outside parts sales.</li>
<li>Solid customer service background, ideally in parts or technical support.</li>
<li>Exceptional communication and interpersonal skills.</li>
<li>A keen eye for detail and the ability to manage multiple tasks smoothly.</li>
<li>Proficiency in Microsoft Office and familiarity with CRM software.</li>
<li>A high school diploma or equivalent, with additional technical education being a plus.</li>
<li>A clean driving record and the ability to pass a drug screening.</li>
</ul>If you&rsquo;re ready to elevate your career and make a impactful difference, apply today! 
Benefits 
<ul>
<li>Medical/Prescription</li>
<li>Dental</li>
<li>Vision</li>
<li>Vacation</li>
<li>10 Holidays</li>
<li>401K</li>
<li>Life Insurance</li></ul></div>

Power Parts and Service Representative

Areas

<div>Coordinator II, Support
Overview
As a Site Coordinator, you will be responsible for managing administrative and onboarding tasks.
If you want a job where no day is the same and where you will interact with people from around the world while developing your hospitality skills, join our team and apply now. 
Responsibilities<ul><li>
Create and deliver training programs, maintain training records, and provide reports on activities as needed</li><li>
Book classrooms and ensure they are properly set up</li><li>
Support the hiring process by opening requisitions, attending job fairs, and interviewing candidates</li><li>
Assist team members with their onboarding, new hire paperwork, and badging</li><li>
Escalate human resources issues to the proper person and team</li></ul>
Qualifications<ul><li>
Experience as a training administrator or similar role</li><li>
Proficient in Microsoft Office Suite</li><li>
Working knowledge of iCIMS and Workday is a plus</li><li>
No high school diploma or GED required</li></ul> 
EEOC Statement: 
We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.</div>

Coordinator II, Support

Pavion

<div>Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients&rsquo; needs. Learn more at www.pavion.com 


Pavion and our family of companies are seeking a talented and motivated Operations Coordinator to join our security business unit. 


Primary Responsibilities:
<ul>
<li>Respond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)</li>
<li>Determine the appropriate course of action and follow through to ensure resolution</li>
<li>Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope</li>
<li>Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request</li>
<li>Manage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope</li>
<li><div>Assist with permitting: Certificates of insurance, State contractors license, DIR Registration, General electrician state certificate for each employee, Updated safety certifications, Employees union dispatch slips, W9, DAS 140 &amp; 142, Letter of assent, Preliminary notice and Certified payroll</div>
</li></ul><div>Basic Qualifications:</div>
<ul><li>High School Diploma or equivalent</li>
<li>2+ years of customer service, dispatch and/or tech support experience</li>
<li>Well versed in all compliance documentation for construction projects. Understand fire projects and can assist with permitting.</li>
<li>Security clearance</li>
</ul><div>Preferred Qualifications:</div>
<ul><li>Organizational skills</li>
<li>Able to navigate computer based ticketing system</li>
<li>Experience managing schedules</li>
<li>Strong multi-tasking and documentation skills</li>
<li>Detail oriented and analytic problem solver</li>
<li>Mechanical/technical aptitude</li>
<li>Customer service attitude</li>
<li>Ability to multi-task under pressure</li>
<li>Time management and ability to meet deadlines</li>
</ul>
Compensation based on experience: $28-32/HR

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</div>

Operations Coordinator

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