technical support coordinator

Northwestern Mutual

Technology CoordinatorJob DescriptionThe responsibility of the Technology Coordinator is to provide front-line computer support and/or coordinate technology resources to resolve office technology issues. Where possible, this includes answering basic technology support questions or directing/coordinating resolution with Network Support, resources on LINKnet, supporting Home Office department, and/or a library of technology reference materials. This includes overall Network Office Technology Administration, such as equipment tracking, equipment agreements, on-going computer clean ups, office moves, etc.Job Responsibilities:&middot; Act as liaison between the network office personnel and network support desk (NSD)&middot; Answer troubleshooting questions for computers, laptops, phones, and other related office equipment&middot; Support and maintain LAN/Server&middot; Enter issues in HPSM to generate tickets and to track technology trends&middot; Install system changes&middot; Provide sign-on maintenance/assistance&middot; Set-up and maintain computers belonging to the network office.&middot; Set-up and maintain computers belonging to FRs&middot; Set-up and maintain phone systems, internet, video conferencing and printers&middot; Order network office computers and track maintenance agreements&middot; Consult with financial representatives regarding the purchase of individual computers and printers&middot; Manage non-computer related technical systems and equipment, including maintenance agreements for equipment&middot; Train network office personnel in the use of the phone/voice mail system&middot; Train network office personnel in the use of printers, fax machines and copiers&middot; Determine usage charges for printers, faxes, and copiers&middot; Coordinate network office moves with regards to technical equipment and set-up&middot; Provide support during test pilots (SPOC)&middot; Provide non-computer related technical supportQualifications:&middot; Travel is necessary in this role with locations such as cities in Arizona, Milwaukee, New Mexico, El Paso. Frequency &ndash; monthly to every other month.&middot; Minimum on 2 years of computer break fix and/or consulting are preferred.Structure:&middot; In office &ndash; Monday to Friday &ndash; 8am-5pm&middot; Location &ndash; 2201 E Camelback Rd, Ste 400, Phoenix, AZ 85016Compensation:&middot; $65,000 annual salaryBenefits&middot; Paid Time Off&middot; Medical, Dental, and Vision Insurance&middot; Retirement PlanPay: $65,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Technology Coordinator

Premier Enterprise Solutions

<div>Help Desk Escalation Coordinator
Position Overview
Premier Enterprise Solutions is seeking a Help Desk Escalation Coordinator (HDEC). This position is responsible for the proactive management, monitoring, and governance of all service desk tickets across Tier 1 and Tier 2 operations. The HDEC ensures that all tickets are processed in accordance with established Service Level Agreements (SLAs), specifically requiring resolution within fourteen (14) days or formal escalation to Tier 3 support.
This role provides end-to-end visibility into ticket status, enforces accountability across support tiers, and ensures that all tickets are tracked through final resolution, including those escalated beyond Tier 2. The TQIM serves as a central coordination point between technical teams and stakeholders and delivers status reporting to executive leadership.
Location: Remote, supporting USAID OIG Washington, D.C.
Salary will be based on experience and technical interview.
Key Responsibilities
Ticket Lifecycle Management<ul><li>
Monitor the entire service desk ticket queue (Tier 1 and Tier 2) on a daily basis</li><li>
Ensure all tickets are:</li><li>
Actively assigned and worked</li><li>
Properly categorized and documented</li><li>
Updated in accordance with service desk standards</li><li>
Identify and address:<ul><li>
Aging tickets</li><li>
Tickets lacking progress updates</li><li>
Misrouted or improperly handled tickets</li></ul></li></ul>
SLA ComplianceEscalation Management<ul><li>
Enforce SLA compliance requiring ticket resolution within 14 days</li><li>
Identify tickets approaching SLA thresholds and take proactive action</li><li>
Monitor tickets escalated to Tier 3
</li><li>Ensure all escalated tickets are formally documented and transitioned appropriately</li><li>
Continue to track and monitor all escalated tickets through final resolution</li></ul>
End-to-End Ticket Tracking<ul><li>
Maintain visibility and accountability for all tickets from initiation through closure</li><li>
Track all ticket statuses, including:<ul><li>
Open</li><li>
In Progress</li><li>
Pending</li><li>
Escalated (Tier 3)</li><li>
Resolved / Closed</li><li>
Conduct regular coordination with Tier 1, Tier 2, and Tier 3 teams to ensure progress</li></ul></li></ul>
Dashboard Management<ul><li>
Develop and maintain a centralized ticket management dashboard</li><li>
Ensure dashboard is updated regularly and reflects real-time or near real-time status</li><li>
Track and report on key metrics, including:<ul><li>
Total open tickets</li><li>
Aging tickets</li><li>
SLA compliance status</li><li>
Escalated tickets</li><li>
Backlog trends</li></ul></li></ul>
Executive Reporting<ul><li>
Provide monthly reports to the Chief Information Officer (CIO) and other leadership</li><li>
Reports shall include:</li><li>
Ticket volume and trend analysis</li><li>
SLA compliance rates<ul><li>
Aging and backlog analysis</li><li>
Escalation metrics and outcomes</li><li>
Identified risks and operational challenges</li><li>
Provide recommendations for service desk performance improvement</li></ul></li></ul>
Stakeholder Coordination<ul><li>
Establish and maintain relationships with key stakeholders across the organization</li><li>
Serve as a point of contact for ticket status inquiries and updates</li><li>
Proactively communicate:<ul><li>
Ticket progress and expected timelines</li><li>
Delays and risks</li><li>
Resolution updates</li><li>
Coordinate with business units and technical teams to ensure transparency and alignment</li></ul></li></ul>
Continuous Service Improvement<ul><li>
Identify systemic issues affecting ticket resolution performance</li><li>
Recommend improvements to:<ul><li>
Ticket handling processes</li><li>
SLA policies and enforcement</li><li>
Workflow efficiency</li><li>
Support initiatives to improve service desk operations and customer satisfaction</li></ul></li></ul>
Required Qualifications<ul><li>
Bachelor's degree in information technology, Business Administration, or related field (or equivalent experience)</li><li>
3&ndash;5 years of experience in IT service desk operations or service management</li><li>
Experience working in Tier 1 / Tier 2 / Tier 3 support environments</li><li>
Strong understanding of IT service management (ITSM) processes (e.g., ITIL framework)</li><li>
Experience with ticketing systems (e.g., ServiceNow, Remedy, Jira, or equivalent)</li><li>
Strong analytical, organizational, and problem-solving skills</li><li>
Excellent written and verbal communication skills</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul>
Preferred Qualifications<ul><li>
ITIL Foundation certification or higher</li><li>
Experience supporting federal or government IT environments</li><li>
Experience developing dashboards and reporting metrics using tools such as Power BI or Excel</li></ul>
Premier Enterprise Solutions offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, and more.
It is Premier Enterprise Solutions policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.</div>

Help Desk Escalation Coordinator

Avalon Risk Management Insurance Agency LLC

<div>Avalon Risk Management (&ldquo;Avalon&rdquo;) is a specialty insurance broker with offices throughout the U.S. and Canada. We focus on the unique and exciting world of risk management and insurance products for the international trade and logistics industry. Avalon is a privately held company owned by our founding management team. We are looking for a Level 1 helpdesk teammate to join our IT department. This full-time non-exempt (hourly) position will work from our headquarters located at 200 N. Martingale Rd., Ste. 700, Schaumburg, Illinois 60173.
We are looking for candidates with a track record of tenacity and customer service. While PC competency is required, we can teach you the additional technical skills. To succeed, one must be detail-oriented and be able to prioritize, meet deadlines, and stay organized. You must be flexible in your day to day to handle special projects that may arise. Excellent time management skills are a must, and you must be able to work well with a team and on your own. Your desire to seek out solutions and help our employees and clients is what sets you apart. Our next hire will have a solid work ethic foundation and is looking to grow their skills.
Some of the responsibilities of this role include but are not limited to:<ul><li>
Capture all issues accurately into our ticket system (e.g. Zendesk) and escalate to higher tiered support as needed</li><li>
Field phone calls via Avalon's help desk support numbers</li><li>
Handle minor software issues through troubleshooting or escalating to higher tiered support</li><li>
Maintain, configure, and support Windows OS computers</li><li>
Document support issues and their respective resolution</li><li>
Support Avalon office moves with set up of new services and equipment.</li><li>
Other projects as needed</li></ul>
The successful candidate will be a team player and be willing to share new ideas. You must be very organized and willing to learn new concepts, programs, etc. Our support team members are tenacious and enjoy seeking out complete solutions. Being proactive is the name of the game where it comes to supporting our employees.
Avalon is a premier provider of innovative insurance and surety solutions. This is a full-time, non-exempt (hourly) position with a starting base compensation range of $20.00 - $23.00 per hour, depending on experience. We offer an excellent benefits package that includes health, dental, and vision insurance, 401(k), tuition reimbursement, student debt assistance, and more. After an introductory training period, new hires are eligible for a hybrid in-office and work-from-home environment. Avalon is an equal opportunity employer with a best-in-class culture for employees. Interested candidates should get to know us online at www.avalonrisk.com , or by viewing our LinkedIn, Facebook, and Twitter social media profiles. Apply today via our quick application process!</div>

Helpdesk Intake Coordinator (IT)

BROCKTON PUBLIC SCHOOLS

Qualifications: Ability to perform minor repair and maintenance.Work in the school/house where services are performed.Organized individual willing to address concerns in a timely fashion.Familiarity with instructional technology equipment.Familiarity with Infinite Campus and other districtwide softwareDuties and Responsibilities: 1.Guide and assist staff as the in-house resource for technical concerns.2.Ensure that instructional technology equipment and technology supplies are in working condition and available to teachers and provide on-site support for teachers in the successful integration of the use of various technology resources available 3.Perform basic troubleshooting and maintenance of equipment and communicate with the Technology Services Department when unable to repair items.4.Maintain the equipment inventory and submit updated and accurate inventory three times per year to the Technology Services Department.5.Three (3) one-hour after school meetings 6.Maintain laptop and tablet carts as needed7.Serve as the building point person for submitting audio visual repairs and technology work orders8.Be responsible for requesting and maintaining the necessary instructional supplies and equipment to support technology in the building9.Assist and communicate with Infinite Campus especially the attendance, gradebook, and discipline modules, and other district wide software10.Support parents and students using the Student and Parent Portal of Infinite CampusCOMPENSATION: $2,500 FUNDING SOURCE: Local

Instructional Technology Coordinator - South Middle School

Astrea Group Trading & Contracting W.L.L.

We are hiring a Technical Assistant to support project documentation, reporting, and coordination between technical, commercial, and site teams.Key Responsibilities:<ul><li>Project management, control documentation, submittals, and registers.</li><li>Project Coordination between engineering, procurement, and site teams.</li><li>Track progress, prepare reports, and support project planning.</li><li>Maintain ERP database and ensure accurate data entry.</li><li>Support communication between departments and stakeholders.</li><li>Tendering and proposal preparations</li></ul>Experience Requirements:<ul><li>2 - 3 years project management/coordinator</li><li>Any 4-year degree or an engineering degree.</li><li>GCC and site experience is an advantage.</li></ul>Technical Skills:<ul><li>MS Excel</li><li>CAD</li><li>ERP systems</li><li>Project documentation &amp; coordination</li></ul>Work Location: In person

Female Technical Assistant

Steadfast Qatar

Job Title: Design Coordinator &ndash; InfrastructureLocation: Doha, Qatar Salary: QAR 12,000 (All Inclusive) Duration: Project-Based (6 Months, Extendable) Availability: Immediate Joining RequiredJob OverviewWe are urgently seeking a qualified Design Coordinator with strong infrastructure project experience in Qatar. The ideal candidate will have extensive design coordination background in large-scale infrastructure projects within consultancy environments.Key Requirements<ul><li>Bachelor&rsquo;s Degree in Civil Engineering / Architecture or BSc Equivalent (mandatory)</li><li>Minimum 10+ years of experience in infrastructure projects</li><li>Consultancy experience mandatory.</li><li>Strong experience in design coordination within consultancy firms (mandatory)</li><li>Ashghal experience preferred</li><li>Must be currently based in Qatar only</li><li>Freelance visa holders preferred</li><li>Immediate availability required</li></ul>Key Responsibilities<ul><li>Coordinate multidisciplinary design deliverables across infrastructure projects</li><li>Review and manage design submissions, drawings, and technical documents</li><li>Liaise with consultants, contractors, and project stakeholders</li><li>Ensure compliance with project specifications, standards, and authority requirements</li><li>Support design review meetings and resolve technical coordination issues</li></ul>Additional Conditions<ul><li>Hiring strictly within Qatar</li><li>Immediate joiners will be prioritized</li><li>Freelance / transferable visa candidates preferred</li></ul>Pay: QAR10,000.00 - QAR12,000.00 per monthApplication Question(s):<ul><li>Do you have consultancy experience?</li><li>Do you have infrastructure project experience?</li><li>Do you have previous Ashghal project experience?</li><li>Are you comfortable with the offered salary package of QAR 12,000?</li></ul>Experience:<ul><li>GCC work: 10 years (Required)</li></ul>Work Location: In person

Design Coordinator – Infrastructure

Talented Medical Solutions

<div>LVN Clinical Intake Coordinator (Home Health)
Duration: 13 weeks
Shift : Monday&ndash;Friday, 8:00 AM &ndash; 5:00 PM (5x8s) | No Call | Day Shift
Mile Rule: Must Live 50Miles outside of Clearlake
Job Summary: We are looking for an LVN Clinical Intake Coordinator, you will serve as a critical connection point between patients, families, physicians, and care teams ensuring seamless transitions into home health services and timely coordination of care. 
Responsibilities
In this fast-paced coordination role, you will:<ul><li>
Manage and coordinate incoming referrals, calls, and inquiries from patients, families, physicians, and healthcare partners</li><li>
Verify insurance coverage and ensure accurate intake processing</li><li>
Coordinate home health referrals and ensure timely patient onboarding</li><li>
Track hospitalized patients and facilitate smooth transitions into agency care</li><li>
Communicate effectively with nursing, therapy, social work, and physician teams</li><li>
Assist with scheduling and staffing coordination based on program needs</li><li>
Support operational workflows and ensure continuity of care across disciplines</li><li>
Serve as a working coordinator for intake processes and workflow efficiency</li></ul><h3 class="jobSectionHeader"> 
Experience/Qualifications</h3><ul><li>
Active LVN (Licensed Vocational Nurse) certification</li><li>
Minimum 1 year of healthcare experience</li><li>
High School Diploma or GED</li></ul>
Preferred :<ul><li>
Associate&rsquo;s or Technical Degree (or equivalent experience)</li><li>
3+ years of healthcare experience, ideally in home health, intake, or care coordination</li></ul>
#Workwolf</div>

LVN Clinical Intake Coordinator (Home Health)

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