technical support coordinator

AFM GROUP

Job Title: Technical Support CoordinatorCompany: AFM Group LLC Location: Doha, QatarJob SummaryAFM Group LLC is seeking a skilled and organized Technical Support Coordinator to oversee and streamline technical support operations. The role involves coordinating support requests, assisting in troubleshooting processes, and ensuring timely resolution of technical issues for clients and internal teams. The ideal candidate will bridge communication between technical staff and users while maintaining high service standards.Key Responsibilities<ul><li>Coordinate and manage incoming technical support requests and service tickets.</li><li>Act as a liaison between clients, support engineers, and IT teams.</li><li>Track, prioritize, and follow up on technical issues to ensure timely resolution.</li><li>Maintain accurate records of support cases, solutions, and system updates.</li><li>Assist in diagnosing basic technical issues and escalating complex cases when necessary.</li><li>Prepare technical reports, documentation, and user guides.</li><li>Support system updates, maintenance schedules, and service coordination.</li><li>Ensure compliance with service level agreements (SLAs) and company standards.</li><li>Provide regular updates to clients regarding issue status and resolution timelines.</li><li>Identify recurring technical issues and recommend improvements.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in technical support, IT coordination, or helpdesk roles.</li><li>Strong understanding of IT systems, networks, and troubleshooting processes.</li><li>Excellent communication and coordination skills.</li><li>Proficiency in Microsoft Office and helpdesk/ticketing systems.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Strong problem-solving and analytical skills.</li><li>Fluency in English (Arabic is a plus).</li></ul>Preferred Skills<ul><li>Experience with IT service management (ITSM) tools.</li><li>Knowledge of networking fundamentals and system administration.</li><li>Familiarity with cloud platforms and enterprise systems.</li><li>Customer-focused mindset with strong interpersonal skills.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to work in a dynamic technical environment</li><li>Career development and training opportunities</li><li>Supportive and collaborative team culture</li><li>Exposure to diverse technologies and projects</li></ul>Job Type: Full-timePay: Up to QAR640,000.00 per yearWork Location: In person

Technical Support Coordinator

Ingnovac LLC

Technical Support Coordinator Company: Ingnovac LLC Location: Doha, QatarPosition Overview Ingnovac LLC is seeking a detail-oriented and proactive Technical Support Coordinator to manage and streamline technical support operations. This role serves as a critical link between customers, technical teams, and management, ensuring that issues are resolved efficiently and service standards are consistently met.Key Responsibilities<ul><li>Act as the first point of contact for technical support inquiries via phone, email, and ticketing systems</li><li>Coordinate and prioritize support requests, ensuring timely assignment to appropriate technical personnel</li><li>Track, monitor, and follow up on open tickets to ensure resolution within agreed service levels</li><li>Maintain accurate records of issues, solutions, and support activities in the system</li><li>Assist in diagnosing basic technical issues and provide initial troubleshooting guidance</li><li>Collaborate with engineering and IT teams to escalate complex problems</li><li>Prepare regular reports on support performance, trends, and customer feedback</li><li>Contribute to the development and improvement of support processes and documentation</li><li>Ensure high levels of customer satisfaction through clear communication and timely updates</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>2&ndash;4 years of experience in technical support, help desk coordination, or a similar role</li><li>Strong understanding of IT systems, networks, and troubleshooting practices</li><li>Experience with ticketing systems and support tools</li><li>Excellent organizational and multitasking abilities</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Ability to work under pressure and manage multiple priorities</li></ul>Preferred Skills<ul><li>Familiarity with ITIL practices or service management frameworks</li><li>Basic knowledge of hardware, software, and network infrastructure</li><li>Problem-solving mindset with attention to detail</li><li>Customer-focused attitude with a commitment to service excellence</li></ul>What We Offer<ul><li>Competitive salary and benefits package</li><li>Professional development and training opportunities</li><li>Collaborative and innovative work environment</li><li>Opportunities for career growth within the company</li></ul>نوع الوظيفة: دوام كاملموقع العمل: بشكل شخصي

STT-TN LLC

STT-TN LLC is a trusted technology solutions provider based in Al Wakrah, Qatar. We specialize in delivering reliable IT and technical support services, ensuring seamless operations for businesses across diverse industries. Our mission is to combine innovation with efficiency, helping clients achieve their goals through dependable technical solutions.Position OverviewWe are seeking a proactive and organized Technical Support Coordinator to oversee support operations, manage service requests, and ensure timely resolution of technical issues. This role requires strong communication skills, technical knowledge, and the ability to coordinate between clients, vendors, and internal teams.Key Responsibilities<ul><li>Coordinate technical support activities and manage service requests.</li><li>Provide first-level troubleshooting and escalate complex issues to specialists.</li><li>Monitor system performance and ensure timely resolution of technical problems.</li><li>Collaborate with IT teams, vendors, and clients to deliver effective solutions.</li><li>Maintain accurate records of support activities, incidents, and resolutions.</li><li>Prepare reports for management on support performance and system reliability.</li><li>Train staff and clients on technical tools and best practices.</li><li>Ensure compliance with Qatar&rsquo;s IT standards and company policies.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>3&ndash;6 years of experience in technical support or coordination roles.</li><li>Strong knowledge of IT systems, hardware, software, and networking.</li><li>Excellent organizational, communication, and problem-solving skills.</li><li>Familiarity with IT ticketing systems and support processes.</li><li>Ability to multitask and manage priorities in fast-paced environments.</li><li>Relevant certifications (CompTIA, Microsoft, ITIL) are an advantage.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to grow within a dynamic technology solutions company.</li><li>Exposure to diverse projects and advanced IT systems.</li><li>A collaborative, supportive, and growth-oriented environment.</li></ul>How to ApplyInterested applicants may send their CV and cover letter via Indeed or directly to STT-TN LLC&rsquo;s recruitment team in Al Wakrah, Qatar, highlighting their technical support expertise, achievements, and vision for enhancing IT service delivery.Job Type: Full-timePay: Up to QAR650,000.00 per yearWork Location: In person

Aesthetic Record

Position OverviewWe are seeking an Associate Technical Support Coordinator to join our team and provide foundational support for client issues and internal escalations. In this entry-level role, you will focus on resolving standard support tickets, assisting with documentation, and shadowing more senior team members on technical escalations. This role is designed for individuals who are eager to build technical troubleshooting skills, gain exposure to SaaS platforms, and develop the analytical thinking required to advance into technical escalation roles.This role operates within clearly defined support procedures and escalation criteria, emphasizing accuracy, documentation quality, and disciplined handoff rather than independent system-level decision-making.Your Impact &amp; ContributionAs an Associate Technical Support Coordinator, you will support ticket triage, reproduce and document issues with clear, structured notes, and contribute to troubleshooting guides and internal documentation. High-quality documentation and accurate issue reproduction are core outputs of this role, forming the foundation for effective escalations and long-term support quality.Your Professional Learning JourneyIn the Associate Technical Support Coordinator role, your focus is on building a strong technical foundation and learning how issues move through a SaaS support and escalation ecosystem. You&rsquo;ll develop core troubleshooting skills, improve your ability to document and communicate technical findings, and gain hands-on exposure to QA and escalation workflows.Over time, you&rsquo;ll learn how to identify patterns in client-reported issues, understand when and how to escalate effectively, and contribute to higher-quality documentation and support processes. This role prepares you for advancement into Technical Support Specialist, Escalations, QA, or Product Support roles by strengthening both your technical judgment and your operational discipline.What Success Looks Like<ul><li>Tier 1 and Tier 2 support tickets are resolved accurately and within expected SLAs</li><li>Issues are clearly documented with reproducible steps and helpful technical notes</li><li>Escalations are thoughtful, well-prepared, and reduce back-and-forth with senior teams</li><li>Troubleshooting documentation improves in clarity, accuracy, and usefulness</li><li>Recurring issues are consistently identified and communicated to escalation teams</li><li>You demonstrate growing independence and confidence in technical problem-solving</li><li>Senior team members trust your documentation and ticket triage decisions</li><li>You show clear readiness to take on more complex technical or escalation-focused work</li></ul>Key Responsibilities<ul><li>Resolve Tier 1 technical support tickets independently and Tier 2 tickets under guidance from senior team members, following documented procedures and escalation criteria.</li><li>Assist with reproducing client issues and documenting troubleshooting steps in the ticketing system.</li><li>Escalate complex cases to Technical Escalations &amp; Support Specialists with clear notes and supporting documentation.</li><li>Support the creation and maintenance of basic troubleshooting documentation and internal workflows.</li><li>Shadow senior team members on QA reviews and bug reproduction processes to learn escalation workflows.</li><li>Collaborate with chat support leads to improve documentation quality and client-facing guidance.</li><li>Track recurring issues observed in ticket volume and report them to escalation team members.</li><li>Participate in team meetings and contribute feedback on improving ticket resolution processes.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent experience.</li><li>0&ndash;2 years of experience in technical support, help desk, or related field.</li><li>Strong aptitude for technology and analytical problem-solving.</li><li>Basic familiarity with SaaS applications or EMR/CRM systems.</li><li>Strong written communication skills and attention to detail.</li><li>Desire to grow into technical troubleshooting, QA, or product support roles.</li></ul>Pay: $60,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Have you reviewed the job description and salary range?</li></ul>Ability to Commute:<ul><li>Irving, TX 75062 (Required)</li></ul>Work Location: Hybrid remote in Irving, TX 75062

Associate Technical Support Specialist

United States Educational Foundation in Pakistan (USEFP)

<div><div><div><div>Posted date</div> <div>13th April, 2026</div> <div>Last date to apply</div> <div>30th April, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Operations Management
</div></div> 
<div><div>Salary</div> <div>152,860</div>
</div> 
<div><div>Type</div> <div>Full Time</div> <div>Position</div> <div>1</div>
</div> 
<div><div>Experience</div> <div>3 years</div></div></div></div>
 <div>Technical Services Coordinator
Lincoln Corner Islamabad

Salary: Starting at PKR 152,860 gross per month

Working Days &amp; Timings:
Monday to Friday, 10:30 AM &ndash; 7:00 PM (8 hours/day, including a 30-minute break; total 40 hours/week). Required alternate Saturdays. Flexibility for occasional evening or weekend work to support program delivery.

Reports To:

The position reports directly to the USEFP Senior Procurement Officer for all administrative, HR, and operational matters, and maintains a dotted-line reporting to the U.S. Embassy-appointed Lincoln Corner (LC) Point Person for technical oversight. The role collaborates with the LC Coordinator to ensure effective planning and program delivery.

Organizational Context

This role supports USEFP&rsquo;s mission of fostering mutual understanding between the people of Pakistan and the people of the United States through educational and cultural exchange, public diplomacy, and digital engagement platforms such as Lincoln Corners.

Established in partnership with the U.S. Mission to Pakistan, Lincoln Corners are dynamic, multimedia resource centers located across Pakistan. These spaces are designed for young people to engage with and explore American culture, history, values, and educational resources.

Job Purpose

The role contributes to youth engagement, digital skills, and cultural exchange outcomes through innovative and high-quality technical programming aligned with U.S. public diplomacy objectives.

The Technical Services Coordinator works in partnership with the Lincoln Corner Coordinator to plan and organize programs centered on the Creator Studio and Maker Space. This role provides high-level technical expertise, encompassing audio-visual editing and full management of virtual programming platforms (e.g., Zoom, Google Meet). The position is split into two primary areas: 70% dedicated to Lincoln Corner Islamabad initiatives and 30% focused on managing technical operations and programming at the USEFP auditorium.

Key Responsibilities

1. Technical Program Coordination &amp; AV Support (70% Focus)
<ul><li>Maker Space &amp; Creator Studio: Lead the planning and execution of programs focused on the Creator Studio and Maker Space equipment.</li></ul>
<ul><li>Audio-Visual Production: Provide comprehensive audio-visual editing, photography, and videography support for digital content and program materials. Ensure all digital content complies with the U.S. Embassy branding and communication guidelines.</li></ul>
<ul><li>Virtual Program Management: Manage all technical functions for virtual programs, including hosting, troubleshooting, and facilitating sessions on Zoom, Google Meet, and other platforms.</li></ul>
<ul><li>Program Proposals: Prepare and submit at least two technical program proposals per month focused on STEM, digital skills, or creative technologies.</li></ul>
<ul><li> Resource Management: Oversee the management, safety, and maintenance of all technical resources, including the Startup and STEM Labs.</li></ul> 
2. USEFP Auditorium &amp; Tech Operations (30% Focus)
<ul><li> Auditorium Tech Leadership: Take full ownership of technical operations and A/V requirements for all programs held at the USEFP auditorium.</li></ul>
<ul><li> Operational Execution: Support the delivery of events within the auditorium, ensuring all hardware, sound systems, and software functions seamlessly.</li></ul>
<ul><li>Equipment Oversight: Monitor the condition and ensure the professional use of all technical assets and equipment within the facility. Implementing basic event-risk mitigation measures and coordinate effectively during emergencies.</li></ul> 
3. Outreach &amp; Technical Collaboration
<ul><li>Strategic Partnerships: Build and maintain relationships with technical stakeholders, academic institutions, and NGOs to expand program reach.</li></ul>
<ul><li>Network Recruitment: Establish a professional network to recruit technical speakers and drive innovative programming for the Startup Lab.</li></ul> 
4. Documentation &amp; Reporting
<ul><li>Data Reporting: Compile monthly statistics on visitor participation and the status of technical resources.</li></ul>
<ul><li>Feedback Collection: Gather and analyze participant feedback for continuous technical program improvement.</li></ul> 
5. Compliance, Safeguarding &amp; Ethics
<ul>
<li>Ensure adherence to safety and security policies, data privacy &amp; protection, professional ethics, and compliance with U.S State Department rules and expectations.</li></ul> 


Job Requirements

Education: Minimum 16 Years of Education in Computer Science, Information Technology, Social Sciences, or a Business-related discipline. 
 
Experience: Minimum 3 years of experience in Technical Support, AV Editing, Event Management and/or Program Coordination.

Preference: Experience in Youth and STEM-based programming is strongly preferred. 
Technical Proficiency (Required)

Virtual Platforms:

Zoom, Google Meet, Microsoft Teams, and OBS Studio.

Creative Suite:

Adobe Premiere Pro/CapCut (Video), Canva/Photoshop (Design), and Audacity (Audio). 

Maker Tech:

3D printing software (Cura/Tinkercad) and basic coding (Arduino/Python). 

Productivity:

High proficiency in Google Workspace and Microsoft 365. 

Communication:

Excellent oral and written communication skills in English &amp; Urdu. 
Required Behavioral Competencies
<ul><li>Accountability: Takes full ownership of technical assets and project deadlines.</li></ul><div> 
<ul><li>Adaptability: Remains flexible and composed in fast-paced environments, particularly during live tech support.</li></ul></div><div> 
<ul><li>Collaboration: Works effectively with the Lincoln Corner Coordinator and various teams to ensure program success.</li></ul></div><div> 
<ul><li>Service Orientation: Maintains a professional and helpful approach with all internal teams and external partners.</li></ul></div><div> 
<ul><li>Innovation/Problem Solving: Proactively identifies challenges and develops practical, creative solutions to enhance program quality and operational efficiency.</li></ul></div> 
General Provision:

The duties and responsibilities outlined in this Job Description are not exhaustive and may evolve over time. The incumbent may be required to perform additional tasks and assume new responsibilities, as deemed necessary by management, in alignment with the overall purpose of the position and the organizational requirements.</div>

Technical Services Coordinator - Lincoln Corner

Reyvoip LLC

Reyvoip LLC is a specialized telecommunications company headquartered in Al Rayyan, Qatar. We focus on delivering advanced VoIP solutions, technical support, and communication services that empower businesses to operate seamlessly and cost-effectively. Our mission is to combine innovation, reliability, and professionalism to ensure high-quality voice and data communication experiences.Position Overview We are seeking a VoIP Support Coordinator to oversee and manage daily VoIP support operations. This role requires a detail-oriented professional with strong technical knowledge, organizational skills, and the ability to coordinate between clients, vendors, and internal teams. The VoIP Support Coordinator will play a key role in ensuring smooth service delivery and maintaining Reyvoip LLC&rsquo;s reputation for excellence in telecommunications.Key Responsibilities<ul><li>Coordinate VoIP support activities including troubleshooting, system monitoring, and resource allocation.</li><li>Liaise with clients to understand technical requirements and provide timely updates.</li><li>Collaborate with IT specialists and vendors to ensure efficient service delivery.</li><li>Maintain accurate records of support requests, incidents, and resolutions.</li><li>Support system upgrades, installations, and compliance initiatives.</li><li>Prepare reports on VoIP support performance and recommend improvements.</li><li>Ensure compliance with Qatar&rsquo;s telecommunications regulations and company policies.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Telecommunications, or related field.</li><li>2&ndash;4 years of experience in VoIP support coordination or technical assistance.</li><li>Strong knowledge of VoIP systems, SIP protocols, and troubleshooting processes.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Proficiency in MS Office Suite, VoIP management tools, and ticketing systems.</li><li>Certifications such as CompTIA, Cisco, or VoIP-specific credentials are an advantage.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to grow within a dynamic Qatar-based telecommunications company.</li><li>Professional development and career advancement opportunities.</li><li>A collaborative and innovation-driven work environment.</li></ul>How to Apply Interested applicants may send their CV and cover letter via Indeed or directly to the company&rsquo;s recruitment team, highlighting their experience in VoIP support coordination and achievements in managing technical operations.Job Type: Full-timePay: Up to QAR640,000.00 per yearWork Location: In person

VoIP Support Coordinator

MJ Copier LLC

Office Equipment Coordinator &ndash; MJ Copier LLC (Doha, Qatar)MJ Copier LLC is seeking a detail-oriented and organized Office Equipment Coordinator to support the efficient management, maintenance, and coordination of office equipment operations across client sites and internal teams in Doha.Job SummaryThe Office Equipment Coordinator is responsible for overseeing the deployment, servicing, tracking, and performance of office equipment such as copiers, printers, scanners, and multifunction devices. This role ensures smooth equipment operations, timely maintenance, and high levels of customer satisfaction.Key Responsibilities<ul><li>Coordinate installation, setup, and relocation of office equipment at client sites.</li><li>Maintain accurate records of all equipment inventory, service schedules, and warranty details.</li><li>Schedule preventive maintenance and follow up on repair requests with technical teams.</li><li>Liaise with suppliers, technicians, and vendors to ensure timely parts replacement and service delivery.</li><li>Monitor equipment performance and report recurring issues or downtime trends.</li><li>Assist in troubleshooting basic operational issues and escalate technical problems when necessary.</li><li>Prepare reports on equipment usage, service history, and operational efficiency.</li><li>Ensure compliance with company standards and client service level agreements (SLAs).</li><li>Support sales and technical teams with logistical coordination for equipment delivery and pickup.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration, IT, or related field preferred.</li><li>Previous experience in office equipment coordination, logistics, or technical support is an advantage.</li><li>Basic knowledge of printers, copiers, and multifunction devices.</li><li>Strong organizational and time management skills.</li><li>Good communication and coordination abilities.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>Ability to work under pressure and manage multiple tasks simultaneously.</li></ul>Preferred Skills<ul><li>Experience in a copier/printer service or IT equipment company.</li><li>Familiarity with service management systems or asset tracking tools.</li><li>Customer service-oriented mindset.</li></ul>Work LocationDoha, QatarAbout MJ Copier LLCMJ Copier LLC is a service-oriented company specializing in office printing solutions, copier leasing, maintenance, and document management services across Qatar. We are committed to delivering reliable equipment solutions and excellent customer support.نوع الوظيفة: دوام كاملموقع العمل: بشكل شخصي

Office Equipment Coordinator

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Technical Support Coordinator

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