technical support coordinator

INISGHT2PROFIT

<div>Overview:
<div>
Application Support Coordinator (Part-Time Temporary Employee)</div><div></div><div><br>
Hours: Mon&ndash;Fri (20 hrs/wk - 4 hours/day)<br>
Pay: $20/hour</div><div><br>
INSIGHT2PROFIT is looking for a motivated, detail-oriented individual to join our Technology team in a part-time role that delivers real-world experience you can proudly put on your resume. As an Application Support Coordinator, you&rsquo;ll play a key role in keeping our internal business platform (DRIVE) running smoothly while you support users, troubleshoot issues, and work across tech and business teams to resolve problems quickly and professionally.</div><div></div><div><br>
You&rsquo;ll manage incoming support tickets, dig into technical challenges, test new features, maintain accurate user access and data, and help launch new tools. This is hands-on work where you&rsquo;ll sharpen your communication skills, see agile in action, and learn how a growing company uses technology to drive performance.</div><div></div><div><b><br>
What You&rsquo;ll Do</b></div><ul><li>
Monitor and respond to support tickets, emails, and occasional video calls</li><li>
Troubleshoot technical issues; escalate complex ones to the right team</li><li>
Manage user access to systems and client-facing applications</li><li>
Keep application data accurate and up-to-date</li><li>
Participate in application testing and support portal launches</li></ul><div><b>
Skills &amp; Qualifications</b></div><ul><li>
Pursuing an Associate or Bachelor<b>&rsquo;s</b> in IT, Computer Science, MIS, Computer Engineering, or related field</li><li>
Strong communicator &mdash; able to work with technical and non-technical users</li><li>
Organized, detail-oriented, and reliable</li><li>
Experience with MS Office (required); web application development familiarity (preferred)</li><li>
Experience in a customer service role (preferred)</li><li>
Comfortable working independently during onsite morning shifts</li></ul><div><b>
Why You&rsquo;ll Love This Role</b></div><ul><li>
Gain valuable experience in application support, agile workflows, and cross-functional collaboration</li><li>
Flexible hours to fit around your class schedule</li><li>
Build career-ready skills in a supportive, team-oriented environment</li><li>
Make a real impact in a growing company</li></ul><div><i>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.</i></div><div></div><div><i><br>
INSIGHT2PROFIT is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.</i></div><div></div><div><i><br>
INSIGHT2PROFIT is interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. This includes individuals with OPT or STEM OPT.</i></div><div></div><div><br>
#LI-DNI</div></div>

Application Support Coordinator, Part-Time Temporary Employee

LADD, Inc. (OH)

<div><div><div><p><b>Remote Support Coordinator</b></p>
</div>
<div><p><b>Classification: </b>Non-Exempt</p>
</div>
<div><p><b>Reports To: </b>Program Director</p>
</div>
<div><p><b>Department: </b>Program Operations &ndash; Remote Support</p></div><br>
<div>
</div><p></p><div><p><b>Summary / Objective</b></p>
</div>
<div><p>The Remote Support Coordinator is responsible for the daily coordination and oversight of Remote Support services, ensuring individuals receiving services are safe, supported, and connected through effective use of remote technology systems.</p>
</div>
<div><p>This role supervises Remote Support staff and ensures compliance with Ohio Department of Developmental Disabilities (DODD) rules, LADD policies, and documentation requirements. The Coordinator oversees technology implementation, monitoring, quality assurance, and collaboration with internal teams and vendors to ensure remote systems function effectively and align with each individual&rsquo;s ISP.</p>
</div>
<div><p>This position ensures operational oversight, accountability, and coordination of remote support systems.</p>
</div>
<div><p><b>Essential Functions</b></p>
</div>
<div><p><b>Service &amp; Regulatory Oversight</b></p>
</div>
<div><ul><li><div>Ensure compliance with applicable Ohio DODD Administrative Code and Revised Code related to Remote Support services.</div>
</li></ul></div><div><ul><li><div>Maintain detailed knowledge of LADD policies and ensure consistent implementation.</div>
</li></ul></div><div><ul><li><div>Represent LADD in the Individual Service Plan (ISP) process and ensure Remote Support services align with assessed needs.</div>
</li></ul></div><div><ul><li><div>Submit ISP revisions as needed when remote service delivery requires modification.</div>
</li></ul></div><div><ul><li><div>Review and approve service documentation to ensure accuracy, billing compliance, and regulatory standards.</div>
</li></ul></div><div><ul><li><div>Monitor major unusual incidents (MUIs), unusual incidents, and medication errors as related to Remote Support, ensuring proper reporting and follow-up.</div>
</li></ul></div><div><ul><li><div>Ensure health, safety, and rights of persons served are upheld at all times.</div>
</li></ul></div><div><p><b>Remote Technology Coordination &amp; Quality Assurance</b></p>
</div>
<div><ul><li><div>Collaborate with Tech Support Specialist and Program Manager on deployment, implementation, and coordination of remote technology systems (cameras, sensors, dashboards, apps, monitoring platforms).</div>
</li></ul></div></div><div><div><ul><li><div>Conduct routine quality assurance checks of remote systems, including battery life, connectivity, sensor activity, and dashboard functionality.</div>
</li></ul></div><div><ul><li><div>Ensure monitoring systems are operational and that outages, gaps in service, or system failures are addressed promptly.</div>
</li></ul></div><div><ul><li><div>Serve as liaison between Remote Support staff, Intake, assessment staff, Facilities, and designated IT/vendor partners to ensure technology aligns with assessed needs.</div>
</li></ul></div><div><ul><li><div>Communicate timely with Program Manager and relevant departments regarding technology issues impacting service delivery.</div>
</li></ul></div><div><ul><li><div>Collaborate with vendors to resolve operational issues, escalating technical troubleshooting as appropriate.</div>
</li></ul></div><div><ul><li><div>Track and report remote support system performance metrics and departmental goals.</div></li></ul></div></div></div><p></p>

Remote Support Coordinator

DP World

<div><div>Compliance commitments
<br>
<ul><li>To ensure compliance where appropriate with the Company's procedures and policies in compliance with ISO 45001:2018, 14001:2015, 9001:2015, ISM &amp; MLC &amp; ISPS, International industry &amp; local legal requirements.
</li><li>Strictly follow company SMS &amp; BMS Requirements
</li><li>Support assigned vessels to ensure compliance.
</li><li>Ensure accurate recording and regular follow up on clients concerns and findings relevant to team vessels.
</li><li>Support vessel with Quality uploading of PSC, external audit findings to NSE and challenge any overdue on regular basis (min monthly).
</li><li>Ensure all class and statutory due dates are relayed to the assigned vessels and office staff directly involved.
</li><li>Support assigned vessels with implementation of SVP (Self-Verification Program).
</li><li>Support assigned vessels with timely close out of NCIORs and findings.
</li><li>Monitor business ethics and ensure all deviations reported to management.
</li><li>Actively participate and support company HSE programs, such as SOC, reporting of hazardous acts and conditions.
</li><li>Ensure that vessels carry the required publications, procedures, operational manuals, and other documentation required by Flag State and other regulatory bodies, and that these are updated as required.
</li><li>Maintain confidence and protects operations by keeping information confidential.
</li><li>To support any other duties, as per management request.
</li></ul>Technical Support
<br>
<ul><li>Acting as focal point for all assigned vessels communications.
</li><li>When requested participate in meetings with client to discuss the outstanding findings/problems.
</li><li>Assist with monitoring of current operational performance of your assigned vessels and assist as required by Operations Controller for any areas of improvement.
</li><li>Ensure daily status update is sent to Fleet Manager, Fleet &amp; Technical Superintendents.
</li><li>Participate in the Daily Operations/Technical Meetings.
</li><li>Ensuring all vendor services are provided as per instructions from Operations and Technical departments.
</li><li>Ensure Vessel certification is up to date &amp; prior notification given of any required surveys
</li><li>Ensure any required updates for your assigned vessels are updated to SharePoint.
</li><li>Maintain database of all vessels in company shared drives as required.
</li><li>OVID administration - Assist the Operations Coordinator with timely close out any findings related to your assigned vessels.
</li><li>FMEA/ DP administration- Assist the Operations Coordinator to timely close out any findings related to your assigned vessels.
</li><li>Arrange provision of 6 monthly LOLER and ensure all reported defects &amp; additional work scopes to be communicated to and actioned as per confirmation from fleet superintendents.
</li><li>Monitor Fuel Track for your assigned vessels to report any abnormalities. Monitor fuel ROB &amp; Fuel Track system for failure or errors in performance.
</li><li>Ensure that relevant FW, Oil samples collected for your assigned vessels and relevant reports provided to fleet/technical superintendents for their review in timely manner.
</li><li>Ensure vessels LSA maintained in line to company &amp; manufacturers recommendations.
</li><li>Ensure daily follow up on all relevant team vessels open PRs, SRs &amp; POs.
</li><li>Monitor all designated vessels open defects and assist with rectification and reporting.
</li><li>Ensure any defects, certification or any other PSC detainable conditions reported and escalated to higher management as matter of priority.
</li><li>Ensure timely provision of catering and other support services.
</li><li>Ensure management of assigned vessels on/off hire reporting.
</li><li>Support Docking/Ship repair activities of your assigned vessels as required.
</li><li>Liaise with Warehouse and LRS as required for your assigned vessels.
</li><li>Support other BUE Caspian vessel coordinators as required.
</li><li>Continuously monitor and proactively suggest any opportunities that may improve efficiency in company operations.
</li><li>Provide support to any other business, as required by management
</li></ul>SELECTION CRITERIA
<br>
Qualifications, Experience &amp; Skills
<br>
Minimum Qualifications
<br>
<ul><li>Degree/Diploma in relevant field.
</li></ul>Generic skills
<br>
<ul><li>Must be computer literate in word, excel.
</li><li>Able to communicate well.
</li><li>Above average verbal and written communication in English and Azeri.
</li><li>Resident in Baku area.
</li><li>Marine skills &amp; experience is preferable.
</li><li>Good Communication skills in English &amp; Azeri is a must
</li><li>Capable to maintain high focus in stress condition.
</li><li>Offshore Vessel Owning Management
</li><li>Marine Operating Standards and Requirements</li></ul></div></div>

MCV Vessel Coordinator

ACCURATE OILFIELD EQUIPMENT SERVICES LLC

<p><b>Required Male or Female Technical Coordinator on Spouse Sponsorship in Abu Dhabi</b></p><p>Candidates should be familiar with technical matters , enquiries , quotation, drawings etc .</p><p>Your job essentially involves responding to customer enquiries , follow up and after sales coordination.</p><p>Ideal candidate will be energetic and have ability to finish work within deadlines.</p><p>Should be familiar with Computers and have good knowledge of MS office</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED3,000.00 per month</p><p>Experience:</p><ul><li>work: 1 year (Required)</li></ul>

Technical Coordinator

SBCC Projects Pvt.Ltd.

<p>The Technical Coordinator typically revolve around supporting the sales team and ensuring the smooth execution of technical aspects related to the sales process. This role requires a technical knowledge, Organizational skills and the ability to communicate effectively with both sales team and technical team (PEB &amp; Civil).</p><p>1. <b>Technical Support:</b> Provide technical assistance to the sales team and technical team explaining technical features, and offering solutions to technical issues if required.</p><p>2. <b>Quotation and Proposal Preparation:</b> Collaborate with the sales team to prepare accurate and detailed technical quotations and proposals for client. This involve understanding client requirements, pricing structure and technical specifications.</p><p>3. <b>Order Processing:</b> Manage the processing of sales orders, ensuring that all the technical requirements are accurately documented.</p><p>4. <b>Product knowledge:</b> Stay up-to-date with features, specifications, and applications of the products or services being sold.</p><p>5. <b>Technical Documentation:</b> Create and maintain technical documentations which we can provide to the clients during the sales process.</p><p>6. <b>Coordination with Internal Teams:</b> Act as a liaison between the sales team, technical team and various other teams to ensure smooth communication and collaborations on technical matters.</p><p>7. <b>Client (Customer) Communication:</b> Communicate with Customers to gather technical requirements, provide clarification on technical issues, and ensure that their needs are meet during the sales process.</p><p>8. <b>Customization Request :</b> Collaboration with the technical teams to address any customer requests for customization or special features, ensuring that the feasibility and technical implications are properly communicate to both the sales team and the client.</p><p>9. <b>Technical Training:</b> Provide technical training and support to the sales team to enhance their product knowledge and sales techniques.</p><p>10. <b>Post-sales Support</b>: Assist in Post-sales activities, such as resolving technical issues.</p><p>11. <b>Data Management:</b> Maintain accurate data and up-to-date records of customer interactions, technical requirements, and sales related data.</p><p>12. <b>Feedback Loop:</b> Gather feedback from the sales team and customers regarding technical aspects of products and services, and communicate this feedback to relevant internal teams for continuous improvement.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Technical Coordinator-Sales

Eden Line Kitchen Equipment Trading LLC

<p>Role Overview:</p><p>The Spare Parts &amp; Maintenance Coordinator will be responsible for managing spare parts procurement, inventory control, service coordination, and preventive maintenance scheduling for commercial kitchen equipment projects.</p><p>This is a critical operational role ensuring maximum equipment uptime, service efficiency, and client satisfaction across hospitality accounts.</p><p>Key Responsibilities:</p><p>Spare Parts Management</p><ul><li>Manage end-to-end spare parts procurement from local and international suppliers</li><li>Maintain optimal inventory levels to minimise downtime</li><li>Track lead times, supplier performance, and cost control</li><li>Prepare quotations for spare parts and service-related requests</li></ul><p>Maintenance &amp; Service Coordination</p><ul><li>Schedule preventive maintenance (PPM) visits for hospitality clients</li><li>Coordinate field technicians and allocate service calls efficiently</li><li>Monitor service KPIs (response time, resolution time, SLA adherence)</li><li>Ensure timely documentation of service reports and job completion</li></ul><p>Client &amp; Supplier Liaison</p><ul><li>Act as the primary point of contact for service-related client enquiries</li><li>Coordinate warranty claims and supplier technical support</li><li>Maintain strong working relationships with hotels, restaurants, and catering groups</li></ul><p>Operational Control</p><ul><li>Maintain digital service logs and parts tracking systems</li><li>Support continuous improvement initiatives in service operations</li><li>Ensure compliance with health &amp; safety and operational standards</li></ul><p>Requirements:</p><ul><li>Mandatory: Hospitality industry experience (hotels, restaurants, catering, F&amp;B operations, or commercial kitchen environments)</li><li>Experience in maintenance coordination, service operations, or technical support</li><li>Strong organisational and multitasking skills</li><li>Commercial awareness and cost-control mindset</li><li>Proficiency in Microsoft Office (Excel competency required)</li></ul><p>Preferred (Advantageous):</p><ul><li>Prior experience with commercial kitchen equipment</li><li>Knowledge of hot kitchen, refrigeration, laundry, or foodservice machinery</li><li>Experience handling European kitchen equipment brands</li><li>Technical or engineering background</li></ul><p>Ideal Candidate Profile:</p><ul><li>Detail-oriented with strong operational discipline</li><li>Able to work in a fast-paced, project-driven environment</li><li>Strong communicator with hospitality service mindset</li><li>Problem-solver with proactive follow-through</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED4,500.00 per month</p><p>Work Location: In person</p>

Spare Parts & Maintenance Coordinator

Avacend Inc

<div>
 <p>
  Description:
 </p>
 <p>
  Job Title: Customer Service Coordinator
 </p>
 <p>
  Location: Office Based (min 3 days) in Atlanta, Weekend Rotations required for customer support and downtime support &ndash; 3 days weekday onsite, M &amp; F, Saturday and Sunday remote work..
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  &bull; - **Customer Support and Issue Resolution: **
 </p>
 <p>
  - Act as the primary point of contact for our clients who require assistance with coffee machine operations, troubleshooting, or other inquiries.
 </p>
 <p>
  - Promptly respond to support requests via phone and email, ensuring timely resolution of customer issues.
 </p>
 <p>
  - Escalate complex issues to the appropriate technical teams or vendor partners, while maintaining regular communication with clients.
 </p>
 <p>
  - Monitor downtime on equipment and perform proactive outbound call to operators
 </p>
 <p>
 </p>
 <p>
  &bull; **Subject Matter Expert for Back-end support: **
 </p>
 <p>
  - Manage Grid 2.0 for correct machine set up and reporting
 </p>
 <p>
  - Support technicians in commissioning and equipment set up
 </p>
 <p>
  - Escalate issues to the international helpline for resolution
 </p>
 <p>
  - Manage payment portal and payment devices, support technicians and the Swipe team in device set up for customers
 </p>
 <p>
  - Support master data updates from our equipment fleet and customer base
 </p>
 <p>
  &bull; **Service provider SLA: **
 </p>
 <p>
  - Monitor open service calls and work with service providers and a fast resolution from open calls within SLA guidelines.
 </p>
 <p>
  - Report on SLA performance per customer or service provider on a monthly basis
 </p>
 <p>
  - Review parts usage and provide data for supply chain to minimize service interruptions in the field
 </p>
 <p>
  - Continuously review processes and adapt based on the growth of the company, Create service bulletins and support documents in the form of videos, checklists or virtual refresher classes.
 </p>
 <p>
  - Process and review warranty claims with OEM&rsquo;s
 </p>
 <p>
  - Create WO&rsquo;s for service providers
 </p>
 <p>
  - monitor and execute PM schedules with our service providers
 </p>
 <p>
 </p>
 <p>
  &bull; ** Sales Support Functions: **
 </p>
 <p>
  - Support trade shows, customer field trials and market visits if needed
 </p>
 <p>
  - Support customer roll outs in liaison with the sales team, marketing, supply chain
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  &bull; High school diploma or equivalent; a degree in business, service, engineering, or a related field is preferred.
 </p>
 <p>
  &bull; Proven experience in customer service, field service operations and technical support from technicians and our customers
 </p>
 <p>
  &bull; Excellent communication and interpersonal skills.
 </p>
 <p>
  &bull; Strong organizational and multitasking abilities.
 </p>
 <p>
  &bull; Computer skills to work with specific Costa software
 </p>
 <p>
  &bull; Proficiency in Microsoft Office Suite and salesforce applications- preferred
 </p>
 <p>
  &bull; Ability to work independently and as part of a team.
 </p>
 <p>
  &bull; Attention to detail and a proactive approach to problem-solving.
 </p>
</div>


Customer Service Coordinator

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