technical support coordinator

United States Educational Foundation in Pakistan (USEFP)

<div><div><div><div>Posted date</div> <div>13th April, 2026</div> <div>Last date to apply</div> <div>30th April, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Operations Management
</div></div> 
<div><div>Salary</div> <div>152,860</div>
</div> 
<div><div>Type</div> <div>Full Time</div> <div>Position</div> <div>1</div>
</div> 
<div><div>Experience</div> <div>3 years</div></div></div></div>
 <div>Technical Services Coordinator
Lincoln Corner Islamabad

Salary: Starting at PKR 152,860 gross per month

Working Days &amp; Timings:
Monday to Friday, 10:30 AM &ndash; 7:00 PM (8 hours/day, including a 30-minute break; total 40 hours/week). Required alternate Saturdays. Flexibility for occasional evening or weekend work to support program delivery.

Reports To:

The position reports directly to the USEFP Senior Procurement Officer for all administrative, HR, and operational matters, and maintains a dotted-line reporting to the U.S. Embassy-appointed Lincoln Corner (LC) Point Person for technical oversight. The role collaborates with the LC Coordinator to ensure effective planning and program delivery.

Organizational Context

This role supports USEFP&rsquo;s mission of fostering mutual understanding between the people of Pakistan and the people of the United States through educational and cultural exchange, public diplomacy, and digital engagement platforms such as Lincoln Corners.

Established in partnership with the U.S. Mission to Pakistan, Lincoln Corners are dynamic, multimedia resource centers located across Pakistan. These spaces are designed for young people to engage with and explore American culture, history, values, and educational resources.

Job Purpose

The role contributes to youth engagement, digital skills, and cultural exchange outcomes through innovative and high-quality technical programming aligned with U.S. public diplomacy objectives.

The Technical Services Coordinator works in partnership with the Lincoln Corner Coordinator to plan and organize programs centered on the Creator Studio and Maker Space. This role provides high-level technical expertise, encompassing audio-visual editing and full management of virtual programming platforms (e.g., Zoom, Google Meet). The position is split into two primary areas: 70% dedicated to Lincoln Corner Islamabad initiatives and 30% focused on managing technical operations and programming at the USEFP auditorium.

Key Responsibilities

1. Technical Program Coordination &amp; AV Support (70% Focus)
<ul><li>Maker Space &amp; Creator Studio: Lead the planning and execution of programs focused on the Creator Studio and Maker Space equipment.</li></ul>
<ul><li>Audio-Visual Production: Provide comprehensive audio-visual editing, photography, and videography support for digital content and program materials. Ensure all digital content complies with the U.S. Embassy branding and communication guidelines.</li></ul>
<ul><li>Virtual Program Management: Manage all technical functions for virtual programs, including hosting, troubleshooting, and facilitating sessions on Zoom, Google Meet, and other platforms.</li></ul>
<ul><li>Program Proposals: Prepare and submit at least two technical program proposals per month focused on STEM, digital skills, or creative technologies.</li></ul>
<ul><li> Resource Management: Oversee the management, safety, and maintenance of all technical resources, including the Startup and STEM Labs.</li></ul> 
2. USEFP Auditorium &amp; Tech Operations (30% Focus)
<ul><li> Auditorium Tech Leadership: Take full ownership of technical operations and A/V requirements for all programs held at the USEFP auditorium.</li></ul>
<ul><li> Operational Execution: Support the delivery of events within the auditorium, ensuring all hardware, sound systems, and software functions seamlessly.</li></ul>
<ul><li>Equipment Oversight: Monitor the condition and ensure the professional use of all technical assets and equipment within the facility. Implementing basic event-risk mitigation measures and coordinate effectively during emergencies.</li></ul> 
3. Outreach &amp; Technical Collaboration
<ul><li>Strategic Partnerships: Build and maintain relationships with technical stakeholders, academic institutions, and NGOs to expand program reach.</li></ul>
<ul><li>Network Recruitment: Establish a professional network to recruit technical speakers and drive innovative programming for the Startup Lab.</li></ul> 
4. Documentation &amp; Reporting
<ul><li>Data Reporting: Compile monthly statistics on visitor participation and the status of technical resources.</li></ul>
<ul><li>Feedback Collection: Gather and analyze participant feedback for continuous technical program improvement.</li></ul> 
5. Compliance, Safeguarding &amp; Ethics
<ul>
<li>Ensure adherence to safety and security policies, data privacy &amp; protection, professional ethics, and compliance with U.S State Department rules and expectations.</li></ul> 


Job Requirements

Education: Minimum 16 Years of Education in Computer Science, Information Technology, Social Sciences, or a Business-related discipline. 
 
Experience: Minimum 3 years of experience in Technical Support, AV Editing, Event Management and/or Program Coordination.

Preference: Experience in Youth and STEM-based programming is strongly preferred. 
Technical Proficiency (Required)

Virtual Platforms:

Zoom, Google Meet, Microsoft Teams, and OBS Studio.

Creative Suite:

Adobe Premiere Pro/CapCut (Video), Canva/Photoshop (Design), and Audacity (Audio). 

Maker Tech:

3D printing software (Cura/Tinkercad) and basic coding (Arduino/Python). 

Productivity:

High proficiency in Google Workspace and Microsoft 365. 

Communication:

Excellent oral and written communication skills in English &amp; Urdu. 
Required Behavioral Competencies
<ul><li>Accountability: Takes full ownership of technical assets and project deadlines.</li></ul><div> 
<ul><li>Adaptability: Remains flexible and composed in fast-paced environments, particularly during live tech support.</li></ul></div><div> 
<ul><li>Collaboration: Works effectively with the Lincoln Corner Coordinator and various teams to ensure program success.</li></ul></div><div> 
<ul><li>Service Orientation: Maintains a professional and helpful approach with all internal teams and external partners.</li></ul></div><div> 
<ul><li>Innovation/Problem Solving: Proactively identifies challenges and develops practical, creative solutions to enhance program quality and operational efficiency.</li></ul></div> 
General Provision:

The duties and responsibilities outlined in this Job Description are not exhaustive and may evolve over time. The incumbent may be required to perform additional tasks and assume new responsibilities, as deemed necessary by management, in alignment with the overall purpose of the position and the organizational requirements.</div>

Technical Services Coordinator - Lincoln Corner

Allmed Solutions

We are seeking a proactive and well-organized Service Coordinator to join our Medical Equipment Service Team. The role involves coordinating service activities and ensuring timely technical support while maintaining effective communication between customers, service engineers, and internal teams.Key Responsibilities:<ul><li>Liaise and manage general correspondence with principal companies.</li><li>Coordinate and schedule service calls, installations, and preventive maintenance activities.</li><li>Serve as the main point of contact between customers and service engineers.</li><li>Maintain accurate service records, reports, and documentation.</li><li>Follow up on service requests to ensure timely resolution.</li><li>Coordinate with spare parts, logistics, and technical teams to support service operations.</li><li>Prepare service-related reports and provide updates to management.</li><li>Ensure compliance with company procedures and quality standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Biomedical Engineering.</li><li>1&ndash;3 years of experience in service coordination or technical support, preferably in the medical equipment industry.</li><li>Strong communication, coordination, and organizational skills.</li><li>Proficiency in MS Office and service management systems.</li><li>Ability to manage multiple tasks and work under pressure.</li></ul>Pay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Service Coordinator / Bio Medical Engineer

Job description:We are seeking a proactive and well-organized Service Coordinator to join our Medical Equipment Service Team. The role involves coordinating service activities and ensuring timely technical support while maintaining effective communication between customers, service engineers, and internal teams.Key Responsibilities:<ul><li>Liaise and manage general correspondence with principal companies.</li><li>Coordinate and schedule service calls, installations, and preventive maintenance activities.</li><li>Serve as the main point of contact between customers and service engineers.</li><li>Maintain accurate service records, reports, and documentation.</li><li>Follow up on service requests to ensure timely resolution.</li><li>Coordinate with spare parts, logistics, and technical teams to support service operations.</li><li>Prepare service-related reports and provide updates to management.</li><li>Ensure compliance with company procedures and quality standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Biomedical Engineering.</li><li>1&ndash;3 years of experience in service coordination or technical support, preferably in the medical equipment industry.</li><li>Strong communication, coordination, and organizational skills.</li><li>Proficiency in MS Office and service management systems.</li><li>Ability to manage multiple tasks and work under pressure.</li></ul>Pay: Rs80,000.00 - Rs120,000.00 per hourWork Location: In person

Bio Medical Engineer/ Service Coordinator (Male)

Med Communications

<div>
 
 This position is based in Memphis, TN.
 
 
 
 
 Position Summary
 
 
 
 The Information Technology (IT) Coordinator is responsible for the technical support of Med Communications (MC) services at all levels.
 
 
 
 Essential Functions
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 
 
 
 IT Operations
 
 
 
 <ul>
 <li>
 Monitor IT support tickets daily.
 </li>
 <li>
 Coordinate handling of escalated technical issues with IT vendor.
 </li>
 <li>
 Assist employees with technical issues.
 </li>
 <li>
 Assist with programming, monitoring, and maintaining phone system.
 </li>
 <li>
 Coordinate and execute installation of software and hardware.
 </li>
 <li>
 Coordinate and set up IT equipment and software for new hires.
 </li>
 <li>
 Provide IT help for new hires on IT equipment and software.
 </li>
 <li>
 Assist with testing from IT Vendors
 </li>
 <li>
 Serve as Database Administrator for MC hosted IRMS and other software.
 </li>
 <li>
 Maintain MC dashboard.
 </li>
 <li>
 Coordinate with Senior IT Operations Manager regarding new technical enhancements or needs.
 </li>
 <li>
 Serve as backup for MC hosted software.
 </li>
 <li>
 Assist with reporting needs of database and phone system.
 </li>
 <li>
 Provide support to Senior IT Operations Manager.
 </li>
 <li>
 Serve as an after-hours contact for emergency technical situations.
 </li>
 <li>
 Maintain training materials for IT hardware equipment and software, phone software, and Microsoft 365.
 
 
 
 </li>
 </ul>
 
 Position Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in the field of analyzing IT needs and developing suitable solutions.
 </li>
 <li>
 Competent at finding technical errors and efficiently fixing them.
 </li>
 <li>
 Ability to simplify complex technical data into simpler terms and explain it articulately.
 </li>
 <li>
 Effective data management skills that help prepare reports and maintain records.
 </li>
 <li>
 Knowledge of Microsoft office applications, operating systems, and languages.
 </li>
 <li>
 Technical knowledge in the fields of computer science, and technologies used in a call center and pharmaceutical environment.
 </li>
 <li>
 Above average attention to detail, teamwork, and initiative.
 </li>
 <li>
 Ability to interact with other departments within the company and be proficient in e-mail and verbal communication.
 </li>
 <li>
 Quickly able to learn new software.
 
 
 
 </li>
 </ul>
 
 Competency Statements
 
 
 
 <ul>
 <li>
 Self-Motivated - Ability to be internally inspired to perform a task to the best of one&rsquo;s ability using his or her own drive or initiative.
 </li>
 <li>
 Organized - Possesses the trait of being well organized or following a systematic method of performing a task.
 </li>
 <li>
 Accuracy - Ability to perform work accurately and thoroughly.
 </li>
 <li>
 Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
 </li>
 <li>
 Tactful - Ability to show consideration for and maintain good relations with others.
 </li>
 <li>
 Responsible - Ability to be held accountable or answerable for one&rsquo;s conduct.
 </li>
 <li>
 Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
 </li>
 <li>
 Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
 </li>
 <li>
 Customer Oriented - Ability to take care of the client&rsquo;s needs while following company procedures.
 </li>
 <li>
 Communication, Written - Ability to communicate in writing clearly and concisely.
 </li>
 <li>
 Communication, Oral - Ability to communicate effectively with others using the spoken word.
 </li>
 <li>
 Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
 
 
 
 </li>
 </ul>
 
 Skills And Abilities
 
 
 
 Education: Associates or Bachelor&rsquo;s degree in Information Technology, Computer Science or related field of study, or equivalent work experience.
 
 
 Experience: 3 years previous experience preferred.
 
 
 Computer Skills: Prefer proficiency with Microsoft 365 apps, database software, IT hardware and software.
</div>

IT Coordinator

Little Dot Studios

<div>IT COORDINATOR
We Realize Potential in Your Story 
 
We are a multi-platform production company, social media agency, and digital media network who are currently on a quest to find an IT Coordinator to join our IT team - Is this your next opportunity?
The IT Coordinator will be at the frontline of innovation for our global team. This isn&rsquo;t just logging tickets - it&rsquo;s delivering world-class tech support in a high-octane media business. Whether you&rsquo;re troubleshooting in person or resolving complex requests virtually, you&rsquo;ll own the end-to-end tech experience, mastering a diverse stack of cutting-edge tools in an environment that never stands still.
PERKS OF THE JOB
 Stay healthy with a monthly health &amp; wellness stipend and free access to counseling sessions
 Enjoy regular Happy Hours, treats and events with your team
 Plan ahead with a 401K retirement fund
 Support your family with medical, dental &amp; vision insurance
 Invest in your growth both personally &amp; professionally with our Learning &amp; Development Program
️ Take flex time off for vacations, family time, or mental health days
 Enjoy long summer weekends by working half days on Friday
HOW YOU WILL SPEND YOUR TIME<ul><li>
Take ownership of support requests, ensuring they are logged and updated in appropriate systems.</li><li>
Configure and build end-user devices in a timely fashion for deployment at scale. This includes: MacBooks, PC&rsquo;s, and more.
</li><li>Carry out day-to-day maintenance, administration, and support on end-user accounts, devices, and experience.
</li><li>Assist with Media Ingest, Asset Optimization, and Server Management.</li><li>
Own the end-user experience from onboarding to offboarding.
</li><li>Provide ORG-wide, white-glove support.</li><li>
Inventory Management - ensuring inventory (both hardware and software) is kept up to date.</li><li>
Contribute to our growing IT knowledge base by updating both department and end-user documentation.</li><li>
Collaborate with the UK Tech Ops team on system updates, cybersecurity best practices, and organization-wide IT projects.</li></ul>
WHAT YOU NEED TO SUCCEED
Skills matter, experience is useful, attitude is everything.<ul><li>
ITIL Foundations</li><li>
Strong troubleshooting skills and experience providing end-user support in a Hybrid Environment.</li><li>
Recent experience working in an IT support role (preferably in media or tech).</li><li>
Familiarity with network fundamentals (VLANS, Subnetting, TCP/IP).</li><li>
Familiarity with Post Production tools: DaVinci Resolve, Affinity Studio, Adobe Creative Cloud.</li><li>
Familiarity with ticketing and project management services: FreshService and Asana.</li><li>
Experience with macOS, Windows, iOS, and Google Workspace.</li><li>
Experience with Google Meet and Neat conference room equipment.</li><li>
Familiarity with Mobile Device Management platforms: Iru (formerly Kandji) and Manage Engine.</li><li>
Focused and committed to providing excellent customer service and taking pride in managing support requests through to resolution.</li><li>
Ability to translate complex technical concepts into clear, actionable instructions for non-technical end users.</li><li>
Able to communicate effectively in a variety of settings and styles, getting the message across with the desired effect.</li><li>
Enjoys working hard in a fast-paced environment and open to change. Able to shift gears easily and able to learn quickly when facing new obstacles.</li><li>
Able to build rapport quickly with end users from all different levels of the organization. Ability to listen actively and show genuine empathy during sensitive interactions, diffusing high-tension situations comfortably.</li><li>
Uses time effectively and makes informed judgements on what to prioritize.</li><li>
Able to work effectively independently and as part of a team.</li><li>
Being resourceful - deal with ambiguity and use what&rsquo;s at hand to overcome obstacles.</li></ul>
Candidates must have unrestricted work authorization to work in the United States.
USE OF AI IN APPLICATIONS
Please keep it human; we want to get to know you - your thinking, and your originality. Whilst generative AI tools can be helpful for text refinement, we require your application to jobs at Little Dot Studios to be in your own voice and words. AI cannot be used to generate your responses and any applications appearing to be entirely AI-generated will not be progressed.
LITTLE DOT, BIG IMPACT
We&rsquo;re probably the biggest studio you didn&rsquo;t know was fueling your favorite content. We&rsquo;ve been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realized). We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business.
WE ARE COMMITTED
Little Dot Studios is committed to a policy of Equal Employment Opportunity and does not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, pregnancy, age over 40, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, registered domestic partner status or any other basis prohibited by applicable law. Applicants with disabilities may be entitled to reasonable accommodation. Please inform LDS if you need assistance to complete any forms or to otherwise participate in the application process. LDS will consider for employment qualified applicants with a criminal history consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Not accepting submissions from search firms or recruiters.
Learn more about us, our values and our commitments please visit our website www.littledotstudios.com for more information.</div>

IT COORDINATOR

American Expediting

<div>TITLE: Helpdesk Coordinator
ABOUT THE COMPANY: American Expediting provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.
POSITION SUMMARY: The Helpdesk Coordinator provides frontline IT support while coordinating system access, equipment management, and helpdesk operations across the organization. This entry-level (L1) role is ideal for someone early in their IT career who enjoys solving problems, supporting users, and learning enterprise systems in a fast-paced operational environment.
This position plays a critical role in maintaining business continuity by prioritizing incoming support requests based on operational disruption and organizational impact. The Helpdesk Coordinator ensures timely ticket resolution, accurate system access management for employees, and effective coordination of IT equipment and services across the company.
REPORTS TO: Chief Information Officer
RESPONSIBILITIES:
Helpdesk Support &amp; Ticket Management
<ul><li>Provide Level 1 remote technical support for Windows systems, business applications, and basic connectivity issues</li>
<li>Manage helpdesk tickets from intake through resolution using ticketing platforms</li>
<li>Prioritize incoming tickets based on level of operational disruption, business impact, and request volume</li>
<li>Document troubleshooting steps, resolutions, and user communications clearly within the ticketing system</li>
<li>Escalate complex or recurring issues to appropriate technical resources</li>
<li>Maintain consistent communication with users regarding ticket status and resolution timelines</li>
</ul>
User Access Management (Onboarding &amp; Offboarding)
<ul><li>Coordinate new hire system setup, including account provisioning and access configuration</li>
<li>Manage employee onboarding and termination workflows to ensure secure and timely access changes</li>
<li>Provision and deactivate accounts across business platforms including Microsoft 365, internal operational systems, and third-party applications</li>
<li>Support password resets, multi-factor authentication (MFA), and user permission updates</li>
<li>Partner with HR and leadership teams to ensure accurate and compliant access management processes</li>
</ul>
Equipment &amp; Asset Management
<ul><li>Coordinate IT equipment setup, deployment, and recovery for new hires and terminated employees</li>
<li>Maintain inventory tracking for laptops, peripherals, and related technology assets</li>
<li>Prepare devices with required software, configurations, and security settings</li>
<li>Coordinate shipping, returns, and replacement equipment logistics for remote employees</li>
<li>Maintain accurate asset records and lifecycle documentation</li>
</ul>
Systems &amp; Application Support
<ul><li>Provide user support across internal and operational platforms including:
<ul><li>Freshdesk</li>
<li>Dispatch Science</li>
<li>Extensive WMS</li>
<li>Microsoft Dynamics</li>
<li>Microsoft Outlook</li>
<li>Microsoft Teams</li>
<li>Microsoft 365 applications</li>
</ul></li><li>Assist users with navigation, access issues, and basic functionality questions</li>
<li>Support system adoption and promote standardized usage practices</li>
</ul>
IT Operations &amp; Automation Support
<ul><li>Assist with IT operational tasks and technology rollouts</li>
<li>Support workflow automation initiatives using tools such as Power Automate</li>
<li>Assist with reporting and dashboard updates within Power BI</li>
<li>Coordinate system updates, upgrades, and maintenance activities</li>
<li>Support vendor coordination and service requests as needed</li>
</ul>
Process Improvement &amp; Documentation
<ul><li>Maintain and update helpdesk knowledge base articles and internal documentation</li>
<li>Identify recurring issues and recommend process or technology improvements</li>
<li>Support development of standardized IT procedures and workflows</li>
<li>Contribute to continuous improvement of helpdesk efficiency and service delivery</li>
</ul>
MINIMUM QUALIFICATIONS:
<ul><li>1&ndash;2 years of experience in IT support, helpdesk, or related technical role</li>
<li>Basic knowledge of Windows operating systems and Microsoft 365 applications</li>
<li>Experience working with or exposure to ticketing systems</li>
<li>Strong organizational and time-management skills</li>
<li>Excellent communication and customer service abilities in a remote support environment</li>
<li>Ability to manage multiple priorities and follow tasks through to completion</li>
<li>Demonstrated willingness to learn new technologies and grow within IT support</li>
</ul>
Preferred Qualifications
<ul><li>Experience using Freshdesk or similar helpdesk platforms</li>
<li>Exposure to Dispatch Science, Extensive, Microsoft Dynamics, or comparable operational systems</li>
<li>Familiarity with Power Automate or workflow automation tools</li>
<li>Exposure to Power BI reporting or data visualization tools</li>
<li>Experience supporting remote or distributed workforces</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul><li>Strong problem-solving mindset with attention to detail</li>
<li>Ability to prioritize work based on business impact and urgency</li>
<li>Organized and process-oriented approach to task management</li>
<li>Strong documentation and follow-through habits</li>
<li>Collaborative mindset with cross-functional teams</li>
<li>Ability to communicate technical concepts clearly to non-technical users</li>
</ul>
American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting&rsquo;s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors, and customers.
<div>This role could be based in the US or in Ottawa, Ontario. The compensations range is $40,000 CAD - $42,000 CAD (depending on experience). This is a current vacancy. No Canadian experience required. Automated tools may be used for notetaking, but not in application screening. Candidates must be legally eligible to work in Canada.</div></div>

Help Desk Coordinator

Tintronics Industries

<div>Position Summary
The Technical Operations Coordinator provides entry-level technical and operational support within the manufacturing environment. This role supports customer quoting, production planning coordination, and resolution of technical production issues. The position works closely with production, quality, and customers to ensure accurate quotations, successful new job launches, and compliance with customer specifications and industry standards. This role offers an opportunity to gain hands-on experience in manufacturing operations, technical documentation, and customer support while developing knowledge of production processes and industry requirements.
Essential Duties and Responsibilities<div><ul><li><h2 class="jobSectionHeader">
Prepare formal quotations in response to customer Requests for Quotation (RFQs).</h2></li><li>
Review customer drawings, specifications, and applicable industry standards to ensure feasibility and compliance.</li><li>
Assist in developing work instructions and technical documentation to support production.</li><li>
Support planning and coordination of new job quotations and production requirements.</li><li>
Work with production teams to gather time studies, process parameters, and material requirements.</li><li>
Track new jobs from initial production through qualification and final customer acceptance.</li><li>
Assist with investigation and documentation of nonconforming material (NCM) and technical hold issues.</li><li>
Support production departments including lead forming, tinning, tape and reel, and BGA re-balling processes.</li><li>
Document investigation findings, root cause analysis, conclusions, and recommended corrective actions.</li><li>
Communicate with customers to clarify technical requests, specifications, or requirements when necessary.</li><li>
Participate in customer meetings or site visits to support issue resolution and new business opportunities.</li><li>
Serve as a liaison between customers and internal production, engineering, and quality teams.</li><li>
Maintain familiarity with industry standards, customer specifications, and quality requirements.</li><li>
Support production teams in planning tooling or equipment improvements to enhance manufacturing processes.</li><li>
Assist with identifying opportunities for process improvements to meet customer specifications and improve production efficiency.</li><li>
Maintain a safe, clean, and organized work environment in accordance with company safety standards.</li></ul></div>
Knowledge, Skills, and Abilities<div><ul><li>
Ability to read and interpret technical drawings and specifications.</li><li>
Basic knowledge of manufacturing or production processes.</li><li>
Strong analytical and problem-solving skills.</li><li>
Ability to document technical findings and recommendations clearly.</li><li>
Strong organizational and coordination skills.</li><li>
Effective communication and teamwork skills.</li><li>
Proficiency in Microsoft Office applications (Excel, Word, Outlook).</li></ul></div>
Required Qualifications<div><ul><li>
3-5 years of experience in manufacturing, production support, quality, engineering support, or technical operations.</li><li>
Associate degree or technical certification in Manufacturing, Engineering Technology, Industrial Technology, or related field preferred.</li><li>
Ability to work cross-functionally with production, quality, and customer teams.</li></ul></div>
Supervisor Responsibilities
This position does not have supervisory responsibilities.
FLSA Classification
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with applicable federal and state laws and company policy.
Disclaimer
This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Responsibilities may change at any time based on business needs.</div>

Technical Operations Coordinator

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