technical support director

WSSC Water

<p></p><div><div><div><div><div><div>The <b>Management Support Specialist (</b><b>MSS</b><b>) serves as a key strategic and operational partner to the General Services leadership team, ensuring the effectiveness, credibility, and continuity of the Director&rsquo;s office</b>. <b>In this executive support role, the </b><b>MSS</b><b> collaborates closely with the Director to advance high‑priority initiatives that strengthen the Department&rsquo;s core functions.
</b><br>
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This position leads and coordinates strategic actions, resolves complex administrative challenges, and exercises independent judgment in carrying out a wide range of professional and administrative responsibilities.<br>
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An innovative and disciplined leader, the Management Support Specialist plays a vital role in supporting WSSC Water&rsquo;s mission and strategic priorities through focused execution and proactive operational stewardship. This role regularly handles high sensitivity personnel, legal, and governance matters.</div>
</div><br>
<div><div><b>Essential Functions
</b></div><div><ul><li>Serves as the primary point of contact and liaison for the Director and Deputy Director of General Services, managing priorities, schedules, and communications with internal and external stakeholders</li></ul><p></p><div><br>
</div><ul><li>
Coordinates briefings, agendas, and follow-up actions for Department, Commission and Senior Leadership Team meetings</li></ul><br>
<div></div><ul><li>
Draft and edit correspondence, presentations, and reports that reflect the Director&rsquo;s strategic intent and organizational voice</li></ul><br>
<div></div><ul><li>
Tracks enterprise initiatives, key performance indicators (KPIs), and strategic objectives in alignment with the Commission and Department&rsquo;s strategic plan</li></ul><br>
<div></div><ul><li>
Coordinates confidential projects and special initiatives</li></ul><br>
<div></div><ul><li>
Conducts research and prepares analysis to inform executive decision-making</li></ul><br>
<div></div><ul><li>
Assists with crisis management and emergency response coordination when executive engagement is required</li></ul><br>
<div></div><ul><li>
Facilitates communication and workflow between the Director of General Services Office and the Department Division Managers to ensure timely action on business priorities</li></ul><br>
<div></div><ul><li>
Coordinates activities supporting enterprise governance, including Commission meeting preparation, resolution tracking, and post-meeting documentation</li></ul><br>
<div></div><ul><li>
Manages follow-up and tasking processes from senior leadership, department, and division meetings, ensuring accountability across business units</li></ul><br>
<div></div><ul><li>
Prepares executive briefings, governance reports, strategic dashboards</li></ul><br>
<div></div><ul><li>
Manages communications, commitments, executive correspondence, and event coordination</li></ul><br>
<div></div><ul><li>
Gather and analyze data on staffing, operations, and administrative systems; prepare reports</li></ul><br>
<div></div><ul><li>
Review management methods to improve workflow, efficiency simplify reporting, and reduce costs</li></ul><br>
<div></div><ul><li>
Regularly handles high-sensitivity personnel, legal, and governance matters</li></ul><br>
<div></div><ul><li>
Assess operating practices (recordkeeping, forms, office layout, performance standards) and recommend improvements</li></ul><br>
<div></div><ul><li>
Coordinate and compile operating reports (attendance, hires, terminations, transfers, performance data)</li></ul><br>
<div></div><ul><li>
Prepare and present reports with findings and recommendations</li></ul><br>
<div></div><ul><li>
Handle public inquiries and complaints; route to appropriate officials and ensure follow-up</li></ul><br>
<div></div><ul><li>
Represent supervisor at meetings when needed</li></ul><br>
<div></div><ul><li>
Review and summarize reports and memoranda; make recommendations</li></ul><br>
<div></div><ul><li>
Manage schedules for multiple managers and arrange external meetings</li></ul></div><br>
<div></div>
</div><br>
<div><div><b>Other Functions
</b></div><ul><li>Performs other related duties as required</li></ul>
</div><br>
<div><div><b>Work Environment And Physical Demands
</b></div><div>Business causal work environment</div>
</div><br>
<div><div><b>Required Knowledge, Skills, And Abilities
</b></div><div><ul><li>Exceptional organizational, analytical, and project management skills</li></ul><p></p><div><br>
</div><ul><li>
Demonstrated ability to manage sensitive and confidential information with the highest integrity</li></ul><br>
<div></div><ul><li>
Thorough knowledge of the principles and practices of budgetary preparation and control</li></ul><br>
<div></div><ul><li>
Thorough knowledge of the principles and methods of data gathering and compilation</li></ul><br>
<div></div><ul><li>
Superior writing, editing, and oral communication skills for executive correspondence, reports, and presentations. Including the ability to write clear concise reports, memoranda, directives and letters</li></ul><br>
<div></div><ul><li>
Ability to develop comprehensive plans from general supervision and with only general direction</li></ul><br>
<div></div><ul><li>
Ability to plan, assign and supervise the work of others</li></ul><br>
<div></div><ul><li>
Ability to meet the public and discuss problems and complaints tactfully, courteously and effectively</li></ul><br>
<div></div><ul><li>
Ability to interact, establish and maintain effective working relationships with senior executives, internal and external stakeholders</li></ul><br>
<div></div><ul><li>
Demonstrated initiative and judgment in prioritizing competing demands in a fast-paced environment</li></ul><br>
<div></div><ul><li>
Strong customer service orientation and commitment to WSSC Water&rsquo;s mission and values</li></ul></div>
</div><br>
<div><div><b>Minimum Education, Experience Requirements
</b></div><div><ul><li>Bachelor&rsquo;s degree</li>
<li>3 years of responsible professional or supervisory experience in the field of public administration or business management</li>
<p></p>
</ul><div>OR</div><ul>
<li>High school diploma</li>
<li>7 years of responsible professional or supervisory experience in the field of public administration or business management</li></ul></div></div></div></div></div></div><p></p>

Management Support Specialist - General Services Director's Office

Massachusetts Institute of Technology

<div><div><p><b>Posting Description</b><b><br>
</b>
</p><p><b>DIRECTOR, GLOBAL SUPPORT</b>, <i>Office of the Vice Provost for International Activities (VPIA)</i>, facilitates and coordinates efforts to address policy, process, and administrative issues that impact international program implementation; serves as chair of the International Coordinating Committee (ICC), the cross-departmental committee charged with supporting the MIT community in planning, negotiating, and implementing international activities, and manages the Institute&rsquo;s elevated-risk review process. The Director is also responsible for strengthening the effectiveness and responsiveness of MIT support for its global activities, working closely with the Office of Strategic Alliances &amp; Technology Transfer (OSATT), the Office of the Vice President for Research (VPR), Research Administration Services (RAS), the Office of General Counsel (OGC), and the Office of the Vice President for Finance (VPF). The Director also assists with the establishment and operation of new special purpose entities for international operations and represents the interests of OVPIA in MIT working groups and external forums.<br>
<br>
The full job description is available, here.</p>
<p></p>
</div><div><p><b>Job Requirements</b><b><br>
</b>
</p><p><i>REQUIRED</i>: Bachelor's degree and ten years of administration experience; relevant leadership experience; demonstrated ability to engage in critical decision-making, prioritize, and problem-solve; experience in the international arena and particularly in applying business operations approaches to non-profit environments and engagements; excellent organizational, inter-personal, presentation, and communication skills, both oral and written; ability to lead multidisciplinary teams and foster collaboration across diverse constituencies.; demonstrated ability to collaborate, build, and foster strong relationships with stakeholders at all levels: senior management, administrators, support staff, faculty, and students; and ability to multitask with time-sensitive matters under pressure. <i>PREFERRED</i>: Advanced degree and experience in higher education setting; proven business and financial management skills and experience developing and analyzing budgets to guide operational and strategic decision-making.</p></div></div><p></p>

Director, Global Support

Vivo Infusion

<p></p><div><h3 class="jobSectionHeader"><b>VIVO Infusion, LLC</b></h3>
<p></p><h2 class="jobSectionHeader"><b>Director of IT Operations and Support</b></h2>
<h3 class="jobSectionHeader"><b>This position requires 10- 15% travel, with the remainder of the time working on-site from one of the Vivo corporate offices. We are not accepting remote candidates. Only those residing within a daily commutable distance to either Lakewood, CO, or Grand Rapids MI will be considered.</b></h3>
<p></p><h3 class="jobSectionHeader"><b>Vivo Infusion Director of IT Operations and Support:</b></h3>
<p>The Director of IT Operations and Support is responsible for planning, directing and managing the activities of major functions of the Department: service desk, de novos, network and infrastructure. The person in this role will serve as both a strategic and hands-on leader for the management and continuous improvement of IT operations and support. This includes integration, reliability, and security of IT operations, enabling the business to leverage technology strategically. The person in this role will be responsible for strategic planning and execution, operation management, budget management, policy reviews and procedure development, vendor management, and risk management. The person selected for this role will supervise direct reports and serve as a leader on the Information Technology Team. This person must have demonstrated ability to work across departments within the organization and with external stakeholders and manage both relationships and systems. If you're ready to make a difference and grow your career, apply today!</p>
<p></p><h3 class="jobSectionHeader"><b>Compensation:</b></h3>
<ul><li><h3 class="jobSectionHeader"><b>$140,000.00 - $175,000.00/year</b></h3>
</li><li><h3 class="jobSectionHeader"><b>20% paid yearly based on EBIDA performance</b></h3>
</li><li><h3 class="jobSectionHeader"><b>Private Equity for the Greater Good</b><b> - Company-wide Employee Ownership Program</b></h3>
</li></ul><h3 class="jobSectionHeader"><b>Benefits Offered:</b></h3>
<ul><li><h3 class="jobSectionHeader"><b>Medical, Dental, Life, Vision</b></h3>
<ul><li><h3 class="jobSectionHeader"><b>Option for HSA w/ Employer Contribution</b></h3>
</li></ul></li><li><h3 class="jobSectionHeader"><b>401K with Match up to 4%</b></h3>
</li><li><h3 class="jobSectionHeader"><b>PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need</b></h3>
</li><li><h3 class="jobSectionHeader"><b>Wellness Reimbursement Program - $360 Annually</b></h3>
</li><li><h3 class="jobSectionHeader"><b>Employee Referral Bonus - Uncapped bonus potential</b></h3>
</li><li><h3 class="jobSectionHeader"><b>Tuition Assistance Program</b></h3>
</li><li><h3 class="jobSectionHeader"><b>Employee Assistance Program (Employer-provided)</b></h3>
</li><li><h3 class="jobSectionHeader"><b>Short &amp; long-term disability (Employer-provided)</b></h3>
</li><li><h3 class="jobSectionHeader"><b>Life Insurance (Employer-provided)</b></h3>
</li></ul><h3 class="jobSectionHeader"><b>Employment Type &amp; Schedule, FLSA Status:</b></h3>
<ul><li><h3 class="jobSectionHeader"><b>Full-Time</b></h3>
</li><li><h3 class="jobSectionHeader"><b>Schedule: Monday - Friday | 8:00 am - 5:00 pm</b></h3>
</li><li><h3 class="jobSectionHeader"><b>Exempt</b></h3>
</li></ul><p></p><h3 class="jobSectionHeader"><b>Reports to: </b><b>IT Director</b></h3>
<p></p><h3 class="jobSectionHeader"><b>Location: A Vivo Infusion Corporate Office; </b><b>Lakewood, CO or Grand Rapids, MI</b></h3>
<h3 class="jobSectionHeader"><b>This position requires 10- 15% travel, with the remainder of the time working on-site from one of the Vivo corporate offices. We are not accepting remote candidates. Only those residing within a daily commutable distance to either Lakewood, CO, or Grand Rapids MI will be considered.</b></h3>
<p></p><h2 class="jobSectionHeader"><b>Primary responsibilities:</b></h2>
<ul><li>Provides direction in the area of IT operations, including the implementation and maintenance of the enterprise-wide computers, system software, hosted services, Microsoft ecosystem, and wired and wireless networks.</li>
<li>Identify and mitigate potential risks to IT operations, ensuring business continuity and disaster recovery within the department as well as the recommendation and implementation of new investments within the technology infrastructure.</li>
<li>Oversee the entire network and system infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connections ensuring the availability and reliability of systems and networks.</li>
<li>Works to ensure consistency and maintainability of existing infrastructure environments through the creation, maintenance, and enforcement of well documented standards and procedures for the implementation of technical solutions.</li>
<li>Develops road map for annual IT operations. Contributes to the annual decision-making process that will produce an IT financial plan, which prioritizes the IT initiatives and incorporates them into the budget process. Assists in the preparation and administration of the department's operating and capital budgets. Develops and implements plans for implementing, maintaining, retiring and replacing systems. Prepares reports, plans requests for proposals. Prepares cost-benefit analysis of proposed IT changes and initiatives.</li>
<li>Consistently and successfully executes de novo projects on time.</li>
<li>Enforces security on all computer and network systems throughout the Company.</li>
<li>Work closely with the IT Security and Compliance team to ensure regulatory compliance is being met.</li>
<li>Manage relationships with technology vendors and ensuring optimal service delivery.</li>
<li>Keeping current of emerging technologies and trends and evaluating their potential for improving operation efficiency is a must.</li>
<li>Mentor IT personnels fostering a culture of continuous learning and professional growth.</li>
<li>Perform other related duties as assigned.</li>
</ul>
<p><i>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p>
<p></p><h2 class="jobSectionHeader"><b>Qualifications:</b></h2>
<ul><li>Bachelor&rsquo;s degree in information systems or equivalent years of experience.</li>
<li>Minimum of 4 years of experience in the IT industry in a similar role.</li>
<li>Understanding of NIST and HIPAA Security Rule is a must.</li>
<li>Industry certification is a plus but not required.</li>
<li>Strong working knowledge of Microsoft Entra ID, Microsoft 365 admin center, Sharepoint, Copilot, Microsoft licensing, Intune, e-mail migrations, and hybrid environments.</li>
<li>Working knowledge of a variety of telecommunication technologies and protocols, including VoIP, SIP, networking protocols, cloud-based platforms, and communication software.</li>
<li>Working knowledge of network protocols, including TCP/IP, VLans, QoS, DHCP, DNS and ethernet cabling.</li>
<li>Working knowledge of servers, virtualization, routers, switches, and firewalls.</li>
<li>Working knowledge of computer systems and operating systems.</li>
<li>Working knowledge of IT security protocols.</li>
<li>Excellent analytical and troubleshooting skills to identify and resolve complex issues quickly.</li>
<li>Ability to work in a fast-paced environment, manage multiple tasks, projects, and prioritize effectively.</li>
<li>Strong understanding of IT processes and procedures.</li>
<li>Experience supporting multi-site and geographically diverse locations.</li>
<li>Detail oriented with strong organizational skills.</li>
<li>Must be able to communicate professionally and effectively with other team members and vendors and is fluent in writing and speaking English.</li>
</ul>
<p></p><p><b>WORK</b><b> ENVIRONMENT &amp; PHYSICAL DEMANDS:</b></p>
<p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:</p>
<p>The noise level in the work environment is usually moderate.</p>
<p>This role requires travel (10% - 15%) to Vivo clinics. The person in this position must be able to operate and drive a vehicle to work sites.</p>
<p>The employee is frequently required to sit and infrequently required to stand, kneel, bend, crouch, or crawl, lift and/or move up to 50 pounds. While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. Requires excellent visual dexterity and manual dexterity; may occasionally install cables or equipment in tight physical environments.</p>
<p>Position may require working a non-traditional work schedule (periodically) or working outside normal business hours (responsibilities include working evenings and weekends when needed)</p>
<p><b>Vivo Infusion is an Equal Opportunity Employer.</b></p>
<p></p><p><b><i>RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:</i></b></p>
<p><i>Vivo Infusion posts all open positions on the Careers page of the company website: </i><i>https://vivoinfusion.com/careers/</i></p>
<p><i>Applicants will never be asked to provide personal identification information (e.g., SSN, Driver&rsquo;s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.</i></p>
<p><i>We may request:</i></p>
<ul><li><i>Contact details such as name, address, email address, and phone number.</i></li>
<li><i>Employment history including previous employers and job titles/positions.</i></li>
<li><i>Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.</i></li>
<li><i>Nominated references including their name, contact details, employer, and job role.</i></li>
<li><i>Proof of your eligibility to work in the US.</i></li>
<li><i>Desired salary.</i></li>
</ul>
<p><i>If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at </i><b><i>855.478.1528</i></b><i> or emailing </i><i>Info@VivoInfusion.com</i><i>.</i></p></div>

Director of IT Operations and Support

Teltonika IoT Group

<div><p>We are hiring a <b>Technical Support Team Lead</b> to manage a team in Dubai of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills.</p><p>
Teltonika&rsquo;s telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.</p><p></p><p><b><br>
In this role, you will:</b></p><ul>
<li>
Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution.</li>
<li>Support the professional development of team members and foster their competence growth.</li>
<li>Prioritize, analyze, and assist in resolving incoming helpdesk tickets.</li>
<li>Collaborate closely with the Sales department and the R&amp;D team.</li>
<li>Plan team resources and take part in the hiring process.</li>
<li>Monitor team performance metrics and work to maintain or improve KPI results.</li>
<li>Oversee and balance the team workload.</li>
<li>Ensure high-quality team output and a strong customer satisfaction index.</li>
<li>Create, improve, or initiate new and existing processes.</li>
<li>Provide continuous and constructive feedback to the team and other stakeholders.</li>
<li>Work in an agile environment and contribute to effective agile practices.</li></ul><p></p><p><b><br>
What we expect of you:</b></p><ul>
<li>
Proficiency in English (B2 level or higher) as it will be your primary working language.<br>
Knowledge of the Arabic language is an advantage.</li>
<li>Experience working with technical products.</li>
<li>Organizational, results-oriented, and communication skills.</li>
<li>Constructiveness, conscientiousness, and strong problem-solving skills.</li>
<li>Strong analytical thinking and the ability to formulate proposals, insights, and solutions.</li>
<li>Flexibility to adapt to changing technologies and processes.</li>
<li>Management experience in customer service would be an advantage.</li>
<li>Familiarity with tools like GitLab or Jira.</li>
</ul><p></p><p><b>
What we offer:</b></p><ul>
<li>
Great opportunities to grow in a strong and rapidly expanding company.</li>
<li>Interesting and ambitious projects of industrial GPS tracking devices.</li>
<li>A place where curiosity is key: here, we share knowledge and learn in training courses, conferences, or business trips.</li>
<li>Dynamic, challenging work environment and cooperation-based internal culture.</li>
</ul><ul><li>Celebrating achievements and having fun together in team building and other important occasions.</li>
<li>Opportunity for solid bonuses when participating in the recommendation program.</li>
</ul><ul><li>Attractive compensation package with an uncapped commission system.</li>
<li>Opportunity to gain or develop experience in IoT.</li>
<li>Professional training that will cover sales and product-related topics in our Teltonika B2B and IoT Academies</li>
<li>Unique opportunities to grow professionally by being part of a challenging and high-growth environment</li>
<li>Annual Yearly ticket to your home country.</li>
<li>Medical Insurance for employees and immediate family.</li>
<li>Celebrating achievements and having fun together in reward and recognition events, and monthly birthday celebrations.</li></ul><p></p><p><b><br>
Salary</b></p><p>
We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise, with the option to get bonuses.</p></div><p></p>

Technical Support Team Lead

Wonder

<div><p><b>About Grubhub</b></p><p></p><p>
At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It&rsquo;s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.
</p><p></p><p>Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners&rsquo; doors&mdash;and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.
</p><p></p><p>Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.</p><p></p><h2 class="jobSectionHeader"><b>
About The Opportunity</b><b>
</b></h2><p></p><p>Here at Grubhub we&rsquo;ve been dedicated to giving merchants the most convenient way to order food from their favorite restaurants (whether that&rsquo;s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa). While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly.</p><p>
One of our core values is We are Done When Everyone's Eating. When we solve a problem, we solve it end to end. We hold ourselves accountable for the final results, and we celebrate the true differences that we make.</p><p>
The Support Team Lead will be responsible for leading day-to-day operations of Grubhub Campus customer support team, managing both the internal and outsourced support teams. For this exciting and meaningful role we are looking for a data-driven leader who moves fast and gets things done. The ideal candidate has previous customer support experience in the on-demand economy and is passionate for representing our customers' voice to help better products and constantly improve our service.</p><p></p><h2 class="jobSectionHeader"><b>
The Impact You Will Make</b><b>
</b></h2><p></p><ul><li><p>Lead the MO team; Create and refine policies to ensure superb and efficient service is provided to our merchants; work closely with cross-functional teams on support related initiatives</p></li><li><p>
Track and iterate around key performance metrics to improve support quality for stakeholders and build a strong, satisfied customer base</p></li><li><p>
Monitor and implement best practices to increase productivity and quality</p></li><li><p>
Collaborate effectively across teams to escalate and resolve customer issues and priorities; own support tickets throughout resolution and serve as the highest escalation point in the support team.</p></li><li><p>
Leverage data to refine staffing, set objectives, and drive changes as needed to meet those objectives</p></li><li><p>
Make recommendations to Product and Engineering around feature requests and bugs as reported by users, serving as our customer voice</p></li><li><p>
Manage team projects</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What You Bring to the Table</b></h2><p></p><ul><li><p>
Bachelor's degree or equivalent experience</p></li><li><p>
Passionate about improving customer experience by driving process improvements</p></li><li><p>
Prior experience with support/operations; prior leadership experience is a big plus</p></li><li><p>
Previous operating experience in an on-demand economy startup preferred</p></li><li><p>
Ability to analyze data, draw accurate conclusions, and develop actionable recommendations</p></li><li><p>
Able to manage multiple projects simultaneously and thrive in a dynamic environment</p></li><li><p>
Highly organized and detail-oriented</p></li><li><p>
Strong verbal, written, and presentation skills</p></li></ul><p></p><p>
As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.</p><p></p><p>
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome&mdash;and encouraged&mdash;to be in the office up to 5 days a week if it works for you.
</p><p>#LI-Hybrid</p><p></p><p>
Colorado: $32.45/hr.</p><p></p><p>
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.</p><p></p><p><b>
Benefits</b></p><p></p><p>
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.</p><p></p><p><b>
A Final Note</b></p><p></p><p>
At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.</p><p></p><p><b>
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy</b>.</p></div>

Artelia Airports

<p></p><div><p><b>1 </b><b>Mission
</b></p><p>The Senior Project Manager is in charge of the complete implementation of the management strategy for projects under his/her responsibility, and for which he/she has the support of resources either inside or outside the affiliate.</p>
<p>
To meet the expectations of Clients, for whom he/she is the direct and key contact, the Senior Project Manager supervises architectural and technical studies. Every decision of design modification leading to financial consequences is taken by him/her. At the same time, he/she guarantees the economic balance of the project and the respect of Quality principles. He/she also deals with all the contractual issues between Artelia Airports and its clients.</p>
<p>
In the management of studies, the Senior Project Manager supervises the project teams made available. He/she draws up and manages design contracts entered into with designers outside Artelia Airports and guarantees their functioning. With the support of the functional resources of affiliates, he/she defines the subcontracting strategy, then drafts and manages the subcontracting contracts necessary to project implementation.</p>
<p>
He/She contributes to the definition of the affiliate&rsquo;s strategic focus.</p><br>
<p></p>
<p><b>
2 </b><b>Line and Staff Relations</b></p>
<p>
The role will directly report to the Director, Production and Operations and will work in close collaboration with the following teams:</p><br>
<p>
</p> <ul><li>Artelia Airports Staff
<ul><li>Design Manager</li>
<li>Contract Administrator</li>
<li>Director of Tendering and Consulting</li>
<li>Resident Engineer</li>
<li>Planning Engineer</li>
<li>Design Team, all disciplines</li>
<li>Supervision Team at site</li>
<li>QA/QC Manager</li>
<li>HSE Manager</li>
</ul>
</li> </ul><p>External Collaborators</p>
<ul>
<li><div><ul><li>Client Representatives</li>
<li>Sub-Consultants</li>
<li>Contractors / Sub-Contractors</li><br>
</ul>
</div></li></ul><p><b>3 </b><b>Key Responsiblities</b></p>
<p>
Ensures the management of signed contracts</p>
<ul>
<li>He/She negotiates the technical and financial approach to projects in his/her portfolio (with Executive Management assisted by the Business Development Manager)</li>
<li>He/She defines the progress of the project (consistent with the Client&rsquo;s specifications) and the recourse to outside resources (subcontracting)</li>
<li>He/She defines the technical, budgetary and financial resources necessary</li>
<li>He/She defines resources to be implemented and monitoring indicators</li>
<li>He/She monitors Executive Management&rsquo;s continuous and adequate information as far as finance, technical choices and deadlines are concerned, in providing the Administrative, Financial and Human Resources Director and the Director of Production and Operations with the data necessary to their audit (Control Panels and performance indicators)</li>
</ul><ul><li>He/She uses feedback information from the Administrative, Financial and Human Resources Director and the Director of Production and Operations in the management of his project</li>
<li>He/She supervises studies and manages teams:
<ul><li>breaks specifications down into study objectives and study team needs</li>
</ul></li></ul><ul><li><div><ul><li>Establishes the monitoring indicators of studies to be carried out</li>
<li>directs, focuses and coordinates the group of project contributors, i.e. :</li>
<li>is in charge of teams under his/her direct responsibility.</li>
</ul></div></li></ul><ul><li><div><ul><li>focuses and coordinates the work of outside designers.</li>
<li>coordinates the work of teams, including those teams working on the site.</li>
<li>monitors subcontractors.</li>
<li>monitors Artelia Airports spending and manages it in relation to projected financial schedules.</li>
<li>guarantees project / Client program appropriateness (functional and technical aspects, study and finishing deadlines and target costs)</li>
<li>monitors Quality and the respect of project deadlines through continuous dialogue with outside designers (optimization of economic choices, project consistency)</li>
<li>contributes to the concrete production of studies</li>
<li>updates the Director of Operations and Production on technical base<br>
</li>
</ul></div></li></ul><ul><li>He/She manages Client relations:
<ul> <li>conducts the technical dialogue on the project with the Client (technical choices, functionality)</li>
<li>validates the various stages of the project with the Client</li>
<li>conducts the closure of services due under contracts entered into with Clients</li>
<li>implements the contracts entered into with the Clients</li>
<li>monitors the deadlines, quality and costs follow-up</li>
<li>is responsible to report to executive management any changes of the Artelia Airports contract</li>
<li>prepares, with support from the Business Development Manager, the technical and financial files for possible complaints (follow-up letters etc&hellip;)</li>
<li>advises the Business Development Manager and Executive Management in terms on market opportunities when required</li>
</ul></li><li>He/She updates load plans by:
<ul><li>Defining staff needs according to their skills</li>
</ul></li></ul><ul><li><div><ul><li>Allowing or denying additional missions</li>
<li>Accepting vacations</li>
<li>Managing all the means needed for his project</li>
<li>signs all the instructions to the contractor including:</li>
</ul></div></li></ul><ul><li><div><ul><li>notice to proceed and eventually to stop the works on site</li>
<li>technical variation orders</li>
<li>financial variation orders</li>
<li>schedule variation orders</li>
<li>penalty orders for delay</li>
<li>validates all the contractors&rsquo; submittals and quality control plans produced by contractors or he/she can delegate such responsibility.</li>
</ul></div></li><li>He/She follows the project for Artelia Airports by :
<ul><li>Following its spending and invoices</li>
</ul></li></ul><ul><li><div><ul><li>Approving the schedule for the project</li>
<li>Approving the missions and reporting it to the Managing Director</li>
<li>Within the framework of his/her activities, the Senior Project Manager contributes, in a relevant manner, to the fulfillment of Quality objectives.</li></ul></div></li><br>
</ul>
<p></p><p><b>4 </b><b>Profile Specifications &ndash; Minimum Requirements</b></p>
<ul>
<li>Bachelor's or Master's Degree in airport management, planning, aviation science, or engineering.</li>
<li>15 years&rsquo; experience minimum on large size construction projects or similar transportation projects in a similar position, with a minimum of 3 airport projects references strongly preferred - both design and site supervision.</li>
<li>Thorough knowledge of engineering design, construction estimating, facility operation, project budgeting and scheduling.</li>
<li>Demonstrated knowledge of capital planning and assessment, cost-benefit analysis, planning and evaluation, and risk management protocols</li>
<li>Experienced in Project Management and FIDIC contracts</li>
<li>Experience in ICAO and IATA regulations is a plus</li>
<li>Excellent presentation, coordination and leadership skills</li>
<li>Knowledge of local laws and regulations, international codes and standards</li>
<li>Fluent in English; reading, writing and speaking</li>
<li>Proficiency in the use of standard Microsoft Office products, Primavera (Oracle&rsquo;s Project Management software) or MS Project.</li>
<li>Eligibility for frequent travels to be expected.</li>
<li>SoE membership and AUH Engineering license are mandatory (or proven eligibility)</li></ul><br>
<p></p>
<p><b><i>
Note to external recruiters:</i></b><i> </i><i>Please note that Artelia Airports does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Artelia Airportswill not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Artelia Airports explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Artelia Airports and no fee will be paid in the event the candidate is hired by Artelia Airports as a result of the referral or through other means.</i></p></div>

Senior Project Manager

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