technical support director

W Group Holding

<div><h4 class="jobSectionHeader">Job Scope</h4>
The Technical Operations Director will lead the end-to-end technical operations of Hypermedia&rsquo;s Digital Operations Department, overseeing Ad Operations, Campaign Management, and Support &amp; Maintenance teams. This role bridges the gap between technology and business, driving operational excellence, system integration, and digital transformation across the organization.
The ideal candidate combines a strong IT and AdTech background with proven leadership in media and advertising operations. They will set up processes, workflows, and systems that enable scalability, accuracy, and efficiency, including the implementation and integration of CRM and AdOps tools across departments.<h4 class="jobSectionHeader">
Key Responsibilities</h4><h4 class="jobSectionHeader">
1. Digital Operations &amp; Transformation</h4><ul><li>
Define and execute a digital transformation roadmap aligned with Hypermedia&rsquo;s business goals.</li><li>
Lead system and workflow automation initiatives across AdOps, campaign delivery, and technical support.</li><li>
Evaluate and integrate CRM, CMS, and AdOps systems with existing infrastructure for seamless data flow.</li><li>
Oversee process standardization, documentation, and continuous improvement to enhance performance and collaboration.</li><li>
Manage RFPs and technical assessments for new digital and media technology solutions.</li></ul><h4 class="jobSectionHeader">
2. AdOps, Campaign, and Support Management</h4><ul><li>
Oversee all Ad Operations and campaign delivery functions, ensuring flawless execution and reporting.</li><li>
Lead the support and maintenance teams, ensuring high system uptime and swift issue resolution.</li><li>
Establish KPIs, SLAs, and quality benchmarks for campaign performance, system health, and support response.</li><li>
Collaborate with business, sales, and content teams to align operational capabilities with client objectives.</li></ul><h4 class="jobSectionHeader">
3. Technology &amp; Product Leadership</h4><ul><li>
Translate business requirements into functional and technical specifications.</li><li>
Own the lifecycle of internal tools, from design and development to deployment and maintenance.</li><li>
Evaluate existing tools and platforms, deciding whether to rebuild, integrate, or replace.</li><li>
Ensure scalability, security, and interoperability of all technology solutions.</li><li>
Supervise data infrastructure and architecture, ensuring robust analytics and insight generation.</li></ul><h4 class="jobSectionHeader">
4. Team Leadership &amp; Collaboration</h4><ul><li>
Manage, mentor, and grow a multi-disciplinary technical operations team across AdOps, IT, and engineering.</li><li>
Promote a culture of collaboration, accountability, and innovation.</li><li>
Build cross-department alignment (Sales, Operations, Content, Finance) to ensure clear communication between technical and non-technical stakeholders.</li><li>
Serve as the bridge between technical execution and business strategy, ensuring clarity and shared understanding.</li></ul><h4 class="jobSectionHeader">
5. Infrastructure, Integration &amp; Security</h4><ul><li>
Oversee system performance, cloud deployments (AWS/Azure), and cybersecurity.</li><li>
Define governance standards, IT policies, and data protection frameworks.</li><li>
Ensure secure and efficient integrations across systems and platforms.</li><li>
Maintain high availability and disaster recovery readiness across all digital systems.</li></ul><h4 class="jobSectionHeader">
6. Innovation &amp; Automation</h4><ul><li>
Drive initiatives that enhance efficiency through AI, automation, and data-driven decision-making.</li><li>
Champion the adoption of Agile and DevOps practices to improve delivery timelines and collaboration.</li><li>
Identify opportunities to enhance campaign efficiency and revenue optimization through automation and better tooling.</li></ul><h4 class="jobSectionHeader">
Required Technical Skills</h4><ul><li>
10&ndash;15 years of experience in IT management, Ad Operations, and digital product or systems development.</li><li>
Strong understanding of AdTech ecosystems, campaign trafficking, DSPs, SSPs, and programmatic workflows.</li><li>
Proven experience with CRM systems, workflow automation, and system integrations (API-based).</li><li>
Hands-on knowledge of cloud infrastructure (AWS/Azure), DevOps tools, and security frameworks.</li><li>
Strong grasp of data architecture, reporting, and performance analytics.</li><li>
Experience managing digital transformation projects within a media or advertising environment.</li></ul><h4 class="jobSectionHeader">
Essential Soft Skills</h4><ul><li>
Leadership: Ability to inspire, coach, and lead diverse technical teams.</li><li>
Communication: Fluent in both &ldquo;business&rdquo; and &ldquo;tech&rdquo; language; translating complexity into clarity.</li><li>
Strategic Thinking: Ability to balance operational execution with long-term digital strategy.</li><li>
Problem-Solving: Strong analytical mindset with a focus on continuous improvement.</li><li>
Stakeholder Management: Skilled in aligning cross-functional teams and managing expectations.</li><li>
Adaptability: Comfortable navigating ambiguity in a fast-evolving digital landscape.</li></ul><h4 class="jobSectionHeader">
About us</h4>
We're not just a workplace; we're a hub of excitement, fun, and challenges, tailor-made for visionary thinkers and top-notch achievers. This is the perfect moment to become a part of our team, as we're on the cusp of rapid growth, especially in the ever-evolving tech media landscape. 
 
With our headquarters situated in Dubai, Abu Dhabi, and an office in Beirut, we're expanding rapidly and looking for individuals who thrive in a fast-paced environment. We're on the lookout for those who can propel us forward by embracing technology and contributing to our efficiency. We're not interested in those stuck in old-fashioned ways; we want innovators who bring a growth mindset, are eager to learn, and are ready to apply their knowledge to propel us forward. 
 
Join us if you're passionate about making a difference, enhancing efficiency, and embracing technology. We're on the lookout for individuals who can seamlessly absorb new information and transform challenges into efficient solutions. It's not just a job; it's an invitation to be part of a cutting-edge team shaping the future of tech media. 
 
W Group l Hypermedia l DXTA l AiOO Tech</div>

Technical Operations Director

TDS Telecom

<div>Overview:
<div>
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?</div><div></div><div> 
As the Director of Construction Support, you&rsquo;ll lead the strategy and execution behind all readiness, enablement, and sustainment functions that power our internal construction program. Your leadership will ensure our teams&mdash;and the tools, materials, and systems they rely on&mdash;are always prepared to deliver with precision, safety, and speed.</div><div></div><div> 
You&rsquo;ll oversee critical support areas including splicing operations, fleet, tools, training, maintenance, materials, and forecasting of service address delivery. With a focus on safety, efficiency, and scalability, you&rsquo;ll build and refine the processes that keep our construction efforts running smoothly and sustainably.</div><div></div><div> 
In this role you will also partner closely with the Director of Construction Operations to align readiness with field execution&mdash;ensuring that every project is set up for success from day one.</div> 
This position has the ability to work remotely in any of the 40+ states in which TDS operates; however, the ideal candidate will live in one of TDS' out-of-territory markets.
Responsibilities:
<ul><li>Provides strategic leadership and oversight of all Construction Support and Splicing operations. Ensures the Construction organization has the equipment, training, tooling, materials, and splicing capacity required to meet production, quality, and service address delivery targets. Partners with the Construction Operations Director to forecast address readiness and to ensure construction enablement aligns with build schedules.</li><li>
Leads the development and implementation of standard operating procedures and best practices for all internal construction disciplines. Creates consistent processes for job readiness, material handling, RUS code governance, as-built documentation, and new technology introduction. Ensures regional and state-level adoption of standards to drive efficiency, quality, and safety.</li><li>
Oversees all training programs for field construction and splicing teams. Partners with operations leadership to identify skill gaps, safety risks, and process weaknesses, then directs the creation of new training content, certification programs, and hands-on workshops. Ensures all training aligns with evolving construction methods, company standards, and regulatory requirements.</li><li>
Manages all tooling, test equipment, and consumable material programs. Oversees procurement, inventory control, calibration, and lifecycle management to ensure field teams have the right tools and materials at the right time. Coordinates with Supply Chain and Maintenance to optimize spend, minimize downtime, and ensure quality control across vendors.</li><li>
Owns and manages the address delivery forecasting function. Maintains accurate address readiness models based on splicing throughput, material availability, and completion pacing from field construction. Partners with business planning to validate forecasts and provide proactive risk assessment and recovery plans for schedule variances.</li></ul>
Qualifications:
<div>
Required Qualifications:</div><ul><li>
Bachelors degree (or higher) -OR- 4+ years professional work experience.</li><li>
8+ years of experience in telecommunications industry as it relates to planning, operations, engineering, supervision, or project management functions.</li><li>
8+ years in a supervisory role or equivalent leadership experience.</li></ul><div>
Other Qualifications:</div><ul><li>
Demonstrated success managing splicing operations, inventory, or fleet systems at scale.</li><li>
Comprehensive understanding of OSP construction tools, materials, and standards.</li><li>
Knowledge of current telecommunications fiber architectures and technologies.</li><li>
Financial management experience with operating and capital budgets.</li><li>
Excellent analytical skills.</li><li>
Working knowledge of PC hardware and software as applied to engineering and analyses including databases, spreadsheets, GIS, AutoCAD, project management or workflow tools, and emerging geo-spatial applications.</li><li>
Ability to travel and manage multi-market support operations.</li><li>
Proven ability to communicate complex issues effectively to varied audiences, among them senior executives. Must be able to distill complex information to its most salient points for key decision makers.</li><li>
Excellent organizational skills.</li><li>
Ability to think creatively and to instill this thought process throughout the team.</li></ul><div>
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what&rsquo;s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!</div><div> 
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.</div><div></div><div> 
Pay Transparency</div><div>
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.</div>
Pay Range (Hr./Yr.): $150,700.00/Yr. - $244,900.00/Yr.</div>

Director - Construction Support

Department of Community Development

<div>
 
 
 Grade:
 
 2C
 
 
 
 Job Purpose:
 
 
 
 To enhance the provision of comprehensive technical support and problem resolution in order to ensure the continuity and efficiency of digital systems and services. This is achieved by managing daily technical support operations, maintaining and improving technical systems, and coordinating with relevant stakeholders to ensure the delivery of high-quality technical services to the department and related entities in the social sector.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily technical support operations and troubleshoot technical and digital issues, including computers, mobile devices, operating systems, applications, IT solutions, and repair for first- and second-level support for the department and related social sector entities.
 </li>
 <li>
 Monitor daily operational activities of digital channels, new platforms, and applications, track progress, ensure availability in coordination with relevant parties, and submit related reports.
 </li>
 <li>
 Ensure coordination with the Digital Transformation Department for the maintenance of digital infrastructure, cloud services, and network services.
 </li>
 <li>
 Provide user support for IT issues with a focus on security and access.
 </li>
 <li>
 Oversee the maintenance and improvement of internal technical systems such as email, telephone, and communication channels for the department and related social sector entities.
 </li>
 <li>
 Review network monitoring tools analysis, troubleshoot technical issues, and resolve them.
 </li>
 <li>
 Monitor technical risks for the department and related social sector entities and establish necessary measures and solutions to ensure business continuity in coordination with the relevant organizational units.
 </li>
 <li>
 Review customer satisfaction assessments regarding technical support services and provide recommendations to improve the quality of related services.
 </li>
 </ul>
 
 
</div>

In-house Technical Support Section Head

Morgan Stanley

<div>We are seeking a strategic, data-driven Middle Office Data Engineering and Quality - Director to lead the build and evolve a best-in-class Data Quality and Engineering function in India. This role sits within the Public Markets Middle Office and is pivotal to ensuring data accuracy, transparency, and operational readiness across the firm&rsquo;s books and records in support of MSIM clients, investment teams and traders, and other essential uses of this data. They must have strong analytical, automation (low code) tooling, pro dev capabilities, and AI strategies and solutions, along with strong interpersonal and communication skills and be able to build and foster relationships at all levels of the firm&rsquo;s, clients&rsquo;, and outsourcing agent&rsquo;s organization.
 
 
The successful candidate will be an innovative data science professional, who will develop quality control checks and insights to mitigate data quality issues, identify anomalies in data for research, and continuously improve upon the process to expand across a complex data set. This position will partner closely with the Portfolio Accounting &amp; Recordkeeping Team to establish and evolve the data quality framework and controls to enable timely and quality portfolios investment/performance books and records (IBOR/ABOR) for data consumers. 
 
In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Advanced Specialist position at Director level within the Product Support &amp; Services IM, which is responsible for providing transaction support and managing post execution processes. 
 
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. 
 
What you'll do in the role:
<ul><li>Own data quality framework for books and records (IBOR/ABOR) ensuring accurate and timely capture of portfolio level accounting data across key data sets.
</li><li>Develop, maintain, and operationalize data quality controls on portfolio transaction, holding, and valuation datasets.
</li><li>Maintain robust data validation and exception monitoring processes to ensure completeness, accuracy, and timeliness of portfolio accounting data.
</li><li>Support research and triage of data exceptions, enabling scalable issue identification, mitigation and/or resolution, and escalation.
</li><li>Provide high-touch leadership and accountability of complex and sensitive data sets, including those powering performance, reporting, and regulatory processes.
</li><li>Ensure proactive, high-quality outcomes for clients and investment teams, and other data consumers of MSIM&rsquo;s books and records.
</li><li>Build and implement data-driven platforms, dashboards, and automated controls.
</li><li>Deliver and manage KPI dashboards, trend analysis, and exception reporting to senior stakeholders and data governance forums.
</li>Use industry-leading technologies like Alteryx, PowerBI, GenAI, etc., to develop tools for the operations team to pursue automation and enhance efficiency. 
<li>
 
</li></ul>What you'll bring to the role:
<ul><li>7+ years of experience in Investment Operations, Data Management, or Middle Office data and analytics at a global asset manager or financial services firm.
</li><li>A strong understanding of data quality principles, including accuracy, completeness, consistency, and timeliness.
</li><li>Proficient in data validation, data cleansing, and data governance.
</li><li>Experience in investment management across asset classes, products, &amp; vehicles
</li><li>Demonstrated understanding of investment and trade lifecycle, with focus on portfolio tax lot level recordkeeping transactions and events
</li><li>AI savvy, and experience with leading process improvements and transformation.
</li><li>Experience with data quality tools, dashboards, APIs to support real-time data validation and exception handling.
</li><li>Strong technology (pro dev and low code) experience, with a track record of developing data-driven platforms, dashboards, and automated controls
</li><li>Strong analysis and analytical skills to perform root cause analysis, data lineage, exception handling, and process optimization.
</li><li>Demonstrated ability to synthesis data for MI reporting on key performance indicators and other portfolio accounting data as inputs into middle office data health and identifying areas for operational optimization.
</li><li>Experience with Data Quality platforms (e.g. PanDQ, Informatica, PEGA Exception Management) &amp; Business Intelligence Tools (e.g. Alteryx, PowerBI, etc.)
</li></ul>WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren&rsquo;t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you&rsquo;ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There&rsquo;s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-officesinto your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.</div>

Data Engineering & Quality_Director_Product Support & Services IM

MEPG ENGINEERING L.L.C

1. Job SummaryThe Project Manager (Design) will oversee the design phase of MEP projects, ensuring high-quality deliverables are completed on time and within budget. This role requires strong coordination with design teams, clients, and stakeholders, while ensuring compliance with KSA regulations and maintaining operational excellence.2. Responsibilitiesa. Leadership & Management· Report directly to the Project Director.· Supervise and guide Design Engineers, ensuring tasks are allocated efficiently to meet project deadlines and quality standards.· Provide mentorship and technical guidance to junior engineers.· Collaborate with internal teams and external stakeholders to integrate UAE / KSA regulations with project requirements.· Evaluate design team performance and provide regular feedback to the Project Director.b. Client & Stakeholder Engagement· Serve as a key point of contact for clients and consultants during the design phase.· Foster positive relationships with clients to support project success and future opportunities.c. Project Oversight· Ensure compliance with all relevant UAE/KSA laws, municipality regulations (e.g., DM, DEWA, Riyadh Municipality, Jeddah Municipality, Saudi Electricity Company, Civil Defence), and sustainability standards (Estidama, Al Sa&#x27;fat, Mostadam, Saudi Building Code, LEED where applicable).· Coordinate with government authorities and consultants to secure design approvals.· Manage design documentation, schedules, and deliverables to ensure accuracy and timeliness.· Participate in value engineering and risk management to optimize design outcomes.· Attend technical meetings with project teams, clients, and consultants to address design challenges and align with project goals.· Implement and maintain design standards, technical specifications, and drawing practices in line with UAE / KSA regulations.· Conduct regular reviews of design processes to ensure quality and progress.· Be prepared to work flexible hours, including evenings and weekends, to meet project deadlines.d. Project Reporting· Prepare and submit daily progress reports to the Project Director.· Monitor project milestones and escalate issues to the Project Director as needed.e. Compliance & Communication· Maintain clear and proactive communication with internal teams and external stakeholders.· Ensure all design outputs comply with UAE / KSA regulations and project specifications.f. Additional Duties· Perform other professional tasks as assigned by the Project Director to support project delivery and company objectives in the UAE / KSA market.3. Compensation & Benefits· Competitive salary and allowances, in accordance with company policies.

MEP Design Project Manager

Oracle

<div><div>About Langham Hospitality Group
 
 
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying&rsquo;nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
</div><div> 
The Langham, Boston is one of the city&rsquo;s most historic hotels and one of the most iconic luxury hotels in the US. You will work closely with the Director of IT in the day-to-day operations of the IT department as well as supporting property guests by delivering high standards in alignment with the culture and values of Langham Hospitality Group. 
</div>Key Responsibilities:
<ul><li>Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets
</li><li>Provide outstanding client and guest support in line with 5-star Hotel standards
</li><li>Available for guest room and meeting room technology support as necessary
</li><li>Conduct self in a most professional manner at all times to reflect the Hotel standards
</li><li>Assist with the rollout of new systems and updating of existing systems in a 24/7 production environment
</li><li>Maintain inventory for all hardware and software assets
</li><li>Work with Director of IT to ensure strict enforcement of Infosec policies
</li><li>Create and maintain ActiveDirectory user and machine accounts
</li><li>Take lead on new user onboarding
</li><li>Act as an onsite expert for Microsoft Office products
</li><li>Under guidance of Director of IT, act as escalation point for A/V system troubleshooting
</li><li>Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary
</li><li>Support management and staff in their utilization of remote work software
</li><li>Ensure that each piece of computer equipment and the computer room are kept clean
</li><li>Organize and maintain repository of software and license information
</li><li>Act as &ldquo;system owner&rdquo; for select systems as delegated by Director of IT
</li>Any other IT-related duties as delegated by the Director of IT 
<li>
</li></ul>Qualifications:
<ul><li>2-3 years&rsquo; experience supporting business systems
</li><li>Candidate should have a mature and professional attitude with good written and oral communication skills
</li><li>Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
</li><li>An analytical approach to problems and a regard for detail and accuracy
</li><li>Able to provide help and support to both guests and colleagues
</li><li>Capable of seeking solutions and answers utilizing both group and external sources
</li><li>A self-motivated individual able to identify, take ownership and implement new technology related procedures that will improve guest service, operations and profitability
</li><li>Able to break down and relay technical information to non-technical persons
</li><li>All relevant certifications acquired and up to date
</li>Legally authorized to work in the United States 
<li>
</li></ul>Salary Range:
$36.05 - $38.46 per hour 
<ul><li>
</li></ul>For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/</div><div></div>

IT Analyst - The Langham, Boston

Langham Hotel London

<div><h4 class="jobSectionHeader">Perks</h4>
Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying&rsquo;nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
PURPOSE &amp; OBJECTIVE:
The IT Analyst will work closely with the Director of IT in the day-to-day operations of IT department as well as supporting property guests. The department&rsquo;s primary customers are the hotel guests and clients, followed by hotel management and staff. The IT Analyst will need to be able to work briskly in a highly-technical environment while balancing multiple tasks.
RESPONSIBILITES AND JOB DUTIES:<ul>
<li>
Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets</li>
<li>Provide outstanding client and guest support in line with 5-star Hotel standards</li>
<li>Available for guest room and meeting room technology support as necessary</li>
<li>Conduct self in a most professional manner at all times to reflect the Hotel standards</li>
<li>Assist with the rollout of new systems and updating of existing systems in a 24/7 production environment</li>
<li>Maintain inventory for all hardware and software assets</li>
<li>Work with Director of IT to ensure strict enforcement of Infosec policies</li>
<li>Create and maintain ActiveDirectory user and machine accounts</li>
<li>Take lead on new user onboarding</li>
<li>Act as an onsite expert for Microsoft Office products</li>
<li>Under guidance of Director of IT, act as escalation point for A/V system troubleshooting</li>
<li>Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary</li>
<li>Support management and staff in their utilization of remote work software</li>
<li>Ensure that each piece of computer equipment and the computer room are kept clean</li>
<li>Organize and maintain repository of software and license information</li>
<li>Act as &ldquo;system owner&rdquo; for select systems as delegated by Director of IT</li>
<li>Any other IT-related duties as delegated by the Director of IT</li>
</ul>
JOB REQUIREMENTS:<ul>
<li>
Candidate should have a mature and professional attitude with good written and oral communication skills</li>
<li>Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks</li>
<li>An analytical approach to problems and a regard for detail and accuracy</li>
<li>Able to provide help and support to both guests and colleagues</li>
<li>Capable of seeking solutions and answers utilizing both group and external sources</li>
<li>A self-motivated individual able to identify, take ownership and implement new technology related procedures that will improve guest service, operations and profitability</li>
<li>Able to break down and relay technical information to non-technical persons</li>
</ul>
EXPERIENCE REQUIRED:<ul><li>
2-3 years&rsquo; experience supporting business systems</li></ul>
DESIRED BEHAVIORS:<ul>
<li>
Guest/Client focused; detail orientated individual</li>
<li>Ability to maintain a positive attitude in a fast paced work environment</li>
<li>Confident individual who is willing to assume responsibility</li>
<li>Demonstrates high degree of drive and determination</li>
<li>Adaptive and flexible (changing technologies, processes, environments)</li>
<li>Ability to work and make decisions with minimal supervision</li>
<li>Team player</li>
</ul>
LICENSES OR CERTIFICATES:<div>
<ul><li>
All relevant certifications acquired and up to date</li></ul>

SALARY RANGE:
<div><ul><li>
$36.05 - $38.46 per hour</li></ul></div></div></div>

IT Analyst

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