technical support director

CHARLES COUNTY GOVERNMENT

<div><div><div><h2 class="jobSectionHeader"><b>Summary</b></h2></div>
<p></p><div><div><b>The hiring salary range for this position is $102,608.39 - $134,417.00 annually, commensurate with experience.</b></div><div><b>
Open until filled with a best consideration date of November 6, 2025.</b></div><div></div><div><br>
Charles County Government is seeking a dynamic Chief of Technical Support to perform administrative and managerial duties to support the Technical Support function of the County's Public Works - Utility Department. This is a highly responsible position managing the Department of Public Works - Utilities' Technical Support Division and involves responsibility for planning, organizing, budgeting, and managing the various programs and activities of the division. This work requires directing and organizing a diversified staff tasked with providing a variety of Technical Support functions to the Mattawoman WWTP, Operations and Maintenance Support Divisions, Capital Project Management, Engineering Firms, Contractors, and Agencies, and is performed with considerable independence under the general direction of the Deputy Director of Public Works - Utilities.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Job Functions</b></h2></div>
<p></p><div><ul><li>Plans, organizes, and directs the programs and activities of the Department of Public Works &ndash; Utilities Technical Support division to ensure the other divisions have the variety of technical support and documentation necessary to ensure the safe, economical, and efficient collection, treatment, processing, disposal, and/or delivery of water and wastewater treatment.</li><li>
Oversees the Engineering Unit, GIS Group, Environmental Laboratory, Water Meter Program, Pretreatment Program, Cross-Connection Control Program, and SCADA Unit.</li><li>
Organizes and maintains As-Built information in a readily retrievable format, providing timely and relevant information to Consultants, Contractors, and other Departments and Agencies. Implements public awareness and customer relations efforts, attends town meetings, gives presentations to local groups, and develops and distributes written correspondence and other collateral on pertinent issues.</li><li>
Focuses on business process re-engineering (BPR), including workflow analysis, staffing and infrastructure, operational processes, and integration of technology</li><li>
Organizes and administers the Division&rsquo;s training program.</li><li>
Monitors the Division&rsquo;s Safety Program to ensure a safe working environment for the Public Works - Utilities operations and maintenance staff.</li><li>
Makes recommendations on major policy and operational issues within the division.</li><li>
Makes decisions on issues concerning areas of responsibility, based on general direction and guidance from, and in the absence of the DPW Director and Deputy Director.</li><li>
Performs other related job duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications, Knowledge, Skills, and Abilities</b></h2></div>
<div><p><b>Education and Experience:</b><br>
Bachelor's degree in Civil or Sanitary Engineering; Seven (7) years of progressively responsible experience in the water and wastewater field, five of which include supervision, or an equivalent combination of education, experience, and training.<br>
<b>Licenses or Certifications:</b><br>
Valid driver's license.<br>
<b>Special Requirements/Qualifications:</b><br>
This position is required to receive climate competency training at level 2.<br>
<b>Knowledge, Skills and Abilities:</b></p><br>
<ul><li>
Principles and practices of planning, construction, operation, maintenance, location, and investigation of water and wastewater lines and facilities as applied to the requirements of the County.</li><li>
Effective methods of managing large scale water and wastewater technical systems, including Geographical Information Systems.</li><li>
Administrative processes including budgeting, facilities management, purchasing, and personnel.</li><li>
Regulatory requirements applicable to the construction and maintenance of water and wastewater technical systems.</li><li>
Effective techniques of supervision.</li><li>
Train and supervise others in the work.</li><li>
Maintain, organize, and share records and prepare reports.</li><li>
Establish and maintain effective working relationships with others encountered in the work.</li><li>
Communicate effectively orally and in writing.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Information</b></h2></div>
<p></p><div><p><b>PHYSICAL DEMANDS</b><br>
The work is mostly sedentary with periods of light physical activity and is performed in office and plant surroundings. Typical positions require workers to walk or stand for long periods; lift and carry up to 50 pounds; climb stairs, bend, reach, hold, grasp, and turn objects; and use fingers to operate computer or typewriter keyboards. The work requires the ability to speak normally and to use normal or aided vision and hearing.</p><p><b>
WORK ENVIRONMENT</b><br>
Principal duties of this job are performed in a general office with time spent in shop or field settings, and outside environment.</p><p><b>
Department/Division: Public Works Utilities/Technical Support</b></p><p><b>
Pay Grade: 120</b></p><p><b>
FLSA Status: Exempt</b></p><p><b>
Telework Eligible: Yes</b></p><p><b>
Reports To: Deputy Director</b></p><p><b>
Supervises: </b><b>SCADA Systems Superintendent, Cross Connection Control Specialist, Pretreatment Specialist Meter Superintendent, Lab Supervisor, Engineer III, Assistant to the Chief</b></p></div></div></div><p></p>
<br><p></p><div><div><div><div><div><b>Charles</b><b> </b><b>County</b><b> </b><b>Government</b><br>
<b>BENEFITS </b><b>SUMMARY</b><br>
<b>www</b>.<b>GovernmentJobs</b>.<b>com</b><i>/</i><b>Careers</b><i>/</i><b>CharlesCountyMD</b></div><br>
<div>Health Insurance <br>
Charles County Government PAYS 70% of cost: Blue Choice Advantage and HMO Open Access plans, including prescription and vision coverage. CareFirst and Delta for dental coverage. <br>
<br>
Flexible Spending Account<br>
 Provides medical and dependent care options. <br>
<br>
Supplemental Income Products<br>
 Accident Policy, Critical Illness Policy, and Hospital Indemnity Policy.<br>
<br>
Long Term Disability Insurance <br>
No charge to employee. The benefit pays 60% of salary at date of disability, up to $5,000/month. Retiree Health Insurance New hires who elect health insurance coverage with County Government are enrolled in a Voluntary Employee Beneficiary Account (VEBA). This coverage allows employees to pay health insurance premiums and other medical expenses following retirement or separation from employment.<br>
<br>
Life Insurance <br>
No charge to employees (valued at 1.5x the annual salary, not to exceed $250,000). Supplemental insurance and dependent life insurance are available for an additional cost. Term and whole life policies available. <br>
<br>
Pension Plan (Defined Benefit Retirement Plan) 401(a) Plan &mdash; Must work minimum 37.5 hrs/week. Participation is mandatory.<br>
<br>
Deferred Compensation Plan<br>
457(b) Governmental Plan &mdash; Available to all employees, regardless of hours worked. <br>
<br>
Employee Leave<br>
<ul><li>Charles County Government full-time employees earn annual, sick, and paid time off (PTO).</li><li>The County currently recognizes 20 paid holidays throughout the calendar year. </li><li>Away from work programs like paid parental leave and FMLA are available to employees. </li></ul><br>
Transfer of Sick Leave <br>
New hires may be eligible to receive credit for up to 400 hours of sick leave from their previous employer when they begin employment. <br>
<br>
Work Schedules<br>
 <ul><li>Most work weeks are 37.5 hrs, and some positions may offer the opportunity for flexible work schedules or allow telework.</li></ul><br>
Additional Fringe Benefits<br>
 <ul><li>Tuition Reimbursement for full-time employees upon completion of probation period</li><li>Discounted, Onsite Childcare at a County Government facility. </li><li>House Keys 4 Employee Program offers assistance to full time employees who are first-time homebuyers. </li><li>Free, Employee Wellness Programs </li><li>Legal Resources (prepaid benefit) </li><li>Employee Assistance Program (free, short-term counseling)</li></ul></div><br>
Benefits eligibility is for employees who work 30 hours or more per week unless otherwise noted. Effective: March 1, 2025</div></div></div></div><p></p>

Chief of Technical Support

EDECS

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Operations Support Director
  </strong>
  is responsible for leading and managing EDECS&rsquo;s core operational support functions across all operating sectors &mdash; Marine, Infrastructure &amp; Utilities, and Bridges &mdash; ensuring that company assets, systems, and processes effectively enable project delivery and business performance. The role combines strategic operational leadership with technical and logistical excellence, overseeing scaffolding, equipment, heavy machinery, batch plants, steel workshops, and warehouse management while driving efficiency, compliance, and continuous improvement across all operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. Strategic &amp; Operational Leadership
  </strong>
 </p>
 <ul>
  <li>
   Lead the Operations Support Division in line with EDECS&rsquo;s strategy and values.
  </li>
  <li>
   Develop and implement operations strategies for scaffolding, equipment, workshops, batch plants, and warehouses.
  </li>
 </ul>
 <p>
  <strong>
   2. Equipment, Heavy Equipment, Maintenance &amp; Tools
  </strong>
 </p>
 <ul>
  <li>
   Optimize equipment utilization and lifecycle decisions for maximum ROI.
  </li>
  <li>
   Ensure timely preventive, corrective, and predictive maintenance.
  </li>
 </ul>
 <p>
  <strong>
   3. Batch Plants Management
  </strong>
 </p>
 <ul>
  <li>
   Lead batch plant operations ensure quality and compliance.
  </li>
  <li>
   Enhance system controls equipment performance.
  </li>
 </ul>
 <p>
  <strong>
   4. Workshops &amp; Steel Fabrication
  </strong>
 </p>
 <ul>
  <li>
   Oversee mechanical, electrical, and steel workshops for quality and capacity.
  </li>
  <li>
   Ensure compliance with drawings, schedules, and inspection standards.
  </li>
 </ul>
 <p>
  <strong>
   5. Scaffolding Management
  </strong>
 </p>
 <ul>
  <li>
   Manage scaffolding planning, erection, inspection and dismantling.
  </li>
  <li>
   Maintain full safety and quality compliance (BS/EN/OSHA).
  </li>
 </ul>
 <p>
  <strong>
   6. Project Operations Integration
  </strong>
 </p>
 <ul>
  <li>
   Strengthening governance and project management maturity.
  </li>
  <li>
   Enhance coordination between operations, support functions, and sites.
  </li>
 </ul>
 <p>
  <strong>
   7. Warehousing &amp; Inventory Management
  </strong>
 </p>
 <ul>
  <li>
   Implement ERP-based tracking and asset classification.
  </li>
  <li>
   Build capable teams with clear SOPs and reporting.
  </li>
 </ul>
 <p>
  <strong>
   8. Digital Transformation &amp; Continuous Improvement
  </strong>
 </p>
 <ul>
  <li>
   Implement IoT and digital tracking for real-time asset visibility.
  </li>
  <li>
   Conduct audits and track KPIs to guide decisions.
  </li>
 </ul>
 <p>
  <strong>
   9. Cost Control, Compliance &amp; Governance
  </strong>
 </p>
 <ul>
  <li>
   Manage budgets and drive cost optimization.
  </li>
  <li>
   Develop policies and procedures for operational governance and risk management.
  </li>
 </ul>
 <p>
  <strong>
   10. Culture, People &amp; Client Focus
  </strong>
 </p>
 <ul>
  <li>
   Promote EDECS&rsquo;s values, inclusion within the operations support organization.
  </li>
  <li>
   Foster teamwork, learning, and performance culture.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Mechatronic, Production, Civil, or any equivalence Engineering (required).
 </p>
 <p>
  &bull; Master&rsquo;s degree is (preferred).
 </p>
 <p>
  &bull; Minimum 15 years of experience in construction operations, including 7+ years in senior leadership.
 </p>
 <p>
  &bull; Demonstrated success managing diversified equipment fleets, productive assets and technical workshops supporting multi-sector operations (Marine, Infrastructure, Bridges).
 </p>
 <p>
  &bull; Strong background in equipment, plant, workshop, and logistics management.
 </p>
 <p>
  &bull; Proven leadership in Telematics/ERP/digital systems integration and operational process improvement.
 </p>
 <p>
  &bull; Excellent communication, analytical, and decision-making skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About EDECS:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  EDECS is a leading organization with 30 years of experience in marine constructions, infrastructure, earthworks, and transportation projects in Egypt and Saudi Arabia, employing more than 2,000 employees. The organization provides innovative, sustainable, and cost-effective solutions for a wide range of projects, delivering excellence and meeting the highest standards of quality, safety, and sustainability.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The organization has a strong presence in logistics projects, including high-speed and light-speed railways, railway stations, and commercial and administrative buildings. The organization also has extensive experience in earthworks, water irrigation, and yacht marinas. EDECS is a trusted partner for employers seeking to make a positive impact on the communities they serve.
 </p>
 <p>
 </p>
</div>


Operations Support Director

Orascom Development Egypt

<div>
 <p>
  The Technical Client Relations Director plays a leading role in managing the full lifecycle of customer-facing technical services&mdash;from property handover to post-delivery modifications, enhancement solutions, and Defect Liability Period (DLP) support. The role ensures client needs are met at every stage, bridging expectations with delivery and providing a smooth, high-quality experience that takes the property from construction to comfortable living.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Property Handover Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee and manage the complete technical and operational scope of
   <strong>
    property handover
   </strong>
   across all projects.
  </li>
  <li>
   Ensure readiness of units and zones in coordination with QC, Project Management, and operations teams.
  </li>
  <li>
   Develop and enforce standardized handover protocols, documentation, and orientation processes.
  </li>
 </ul>
 <p>
  <strong>
   2. Post-Delivery Modifications and Technical Queries
  </strong>
 </p>
 <ul>
  <li>
   Lead all
   <strong>
    post-handover property services
   </strong>
   , including structural and architectural modifications requested by clients.
  </li>
  <li>
   Supervise the end-to-end
   <strong>
    modification management process
   </strong>
   , from request intake to feasibility review, approvals, execution, and close-out.
  </li>
  <li>
   Manage a design and technical advisory unit that delivers
   <strong>
    tailored design solutions
   </strong>
   and accommodates
   <strong>
    special life requirements
   </strong>
   (e.g., accessibility, extended family needs, premium upgrades).
  </li>
  <li>
   Establish and manage Orascom&rsquo;s official
   <strong>
    post-delivery design &amp; build add-ons platform
   </strong>
   , including scoping, pricing, execution, and client satisfaction.
  </li>
  <li>
   Define standard and bespoke packages aligned with brand identity and construction integrity.
  </li>
  <li>
   Ensure regulatory compliance, safety standards, and integration with community guidelines.
  </li>
 </ul>
 <p>
  <strong>
   3. Post Delivery Revenue Streams
  </strong>
 </p>
 <ul>
  <li>
   Drive
   <strong>
    post-delivery revenue streams
   </strong>
   through design services, material upgrades, and add-on solutions.
  </li>
  <li>
   Design service pricing models and promotional campaigns.
  </li>
  <li>
   Monitor client behavior trends and life needs to introduce relevant and profitable service offerings.
  </li>
 </ul>
 <p>
  <strong>
   5. DLP (Defect Liability Period) Management
  </strong>
 </p>
 <ul>
  <li>
   Own the
   <strong>
    DLP technical business cycle
   </strong>
   , from strategy and budgeting to implementation.
  </li>
  <li>
   Define and oversee the design and execution of
   <strong>
    DLP response plans
   </strong>
   , ensuring timely rectification, minimal disruption, and technical quality.
  </li>
  <li>
   Ensure integration with customer support systems and track KPIs on responsiveness, recurrence, and customer satisfaction.
  </li>
  <li>
   Cross functional collaboration by working closely with Construction, Facilities Management, Legal, and Customer Care to ensure alignment and seamless service across all phases.
  </li>
  <li>
   Monitor technical quality and project theme, contract adherence, and customer satisfaction across all touchpoints.
  </li>
  <li>
   Develop dashboards, SLA tracking tools, and performance review frameworks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, Skills and Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Architecture, Engineering, or Construction Management; MBA is a plus
  </li>
  <li>
   10+ years in real estate, client technical service, or project delivery
  </li>
  <li>
   Proven experience in customer-facing construction or design operations
  </li>
  <li>
   Strong technical knowledge paired with customer-centric thinking
  </li>
 </ul>
</div>


Technical Client Relations Director

Client of Etaxjobs

<br>Are you a Transfer Pricing expert with the ability to lead a successful team? We have a fantastic management level position at one of the leading accountancy firms based in Dubai.<br>In this role, you will focus on providing guidance and support to clients on transfer pricing matters.<br>What we can offer you<br>Ongoing personal and professional development support<br>State-of-the-art working facilities<br>Hybrid/flexible working<br>Your key responsibilities as a Transfer Pricing Director<br>As a Transfer Pricing Director, you will help businesses establish and maintain appropriate pricing for transactions between related entities, maintaining compliance with tax regulations and minimising the risk of disputes.<br>You will also develop new ideas, solutions, structures and drive thought leadership. You will identify gaps in the market and convert opportunities to success for the firm. You will solve problems by exploring multiple angles and using creativity, encouraging others to do the same. In addition, you will promote technological advances, creating an environment where people and technology thrive together.<br>Requirements<br>We are looking for someone with experience in a similar role. You must be able to balance long-term, short-term, detail oriented, and big picture thinking. You should demonstrate that you can make strategic choices and drive change by addressing system-level enablers. All while leading a team in in with the firms brand and values.<br>

Transfer Pricing Director

Aventus

Associate Director - Digital Workplace (End-user Services) <p>Our client is a prominent Sovereign Wealth Fund in Abu Dhabi, focused on hiring a forward-thinking Associate Director - Digital Workplace to lead IT service delivery and drive modernization across enterprise end-user services.</p> About the Role <p>This senior leadership role is responsible for:</p> <ul> <li>Leading and modernizing the <b>enterprise service desk</b> and end-user support.</li> <li>Transitioning from SLA-driven to <b>experience-level agreements (XLAs)</b> focused on outcomes.</li> <li>Implementing <b>automation, AI, and self-service solutions</b> to enhance user empowerment.</li> <li>Driving operational excellence through <b>ITIL processes, ITSM tools (ServiceNow/Freshservice)</b>, and continuous improvement.</li> <li>Partnering with stakeholders to improve digital adoption, satisfaction, and business alignment.</li> </ul> Candidate Requirements <ul> <li><b>10+ years' experience</b> in IT service delivery, end-user support, or helpdesk leadership.</li> <li>Proven track record in <b>modernizing service desks</b> using AI, automation, and proactive service delivery.</li> <li>Strong background in <b>ITIL, governance, RCA, and vendor management</b>.</li> <li>Bachelor's degree in IT, Computer Science, or related field (required).</li> <li>ITIL Foundation certification (required); advanced ITIL or Microsoft/ServiceNow certifications are a plus.</li> <li>Excellent leadership, stakeholder management, and strategic thinking skills.</li> </ul> <p>If you're an experienced IT service leader passionate about driving transformation in end-user services, we'd love to hear from you. Apply now or reach out directly for a confidential discussion.</p><img src="https://www.jobg8.com/Tracking.aspx?n5tSDoUM%2b4a9CnoyDY9rnct5aPEdQtoCj" width="0" height="0" />

End User Support Associate Director

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Director of Area Support</b></h1><div><div><p>
Multiple Locations, United States</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 24, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1900863</b></div></div></div><div><div><div>
Work site</div><div><b>
0 days / week in-office - remote</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Technical Support</b></div></div></div><div><div><div>
Discipline</div><div><b>
Support Escalation Management</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.</div><div></div><div><br>
As a <b>Director of Area Support </b>also referred to as the Area Support Lead, you will own Crisis Communications for your Area and liaise with the C-Suite of Microsoft&rsquo;s most strategic customers, acting as a trusted advisor and partner for your Area&rsquo;s Leadership (CVP/AVP/GM). You&rsquo;ll be the Incident Commander and Technical leader during a Service Incident or large-scale event, coordinating key leaders and decision makers across our Support and Engineering Organizations. You&rsquo;ll have executive-facing communication skills to restore confidence, and partner with the customer&rsquo;s Account Team to prevent a recurrence through the Customer Engagement Plan to improve and shape the support experience, acting with urgency to produce the best possible outcomes.</div><div></div><div><br>
Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft&rsquo;s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.</div><div><br>
In the Customer Service &amp; Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Principal Support Escalation Manager, you will provide a managed incident management experience for top-tier customers, partners, and/or internal group support. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and orchestration skills, and deepening your relationship management expertise.</div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><div><div><b>
Required/minimum qualifications</b></div><ul><li>
Master's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience OR 11+ years technology industry, customer service, or related experience OR equivalent experience.</li><li>
Experience with <b>Crisis Management</b> to lead crisis simulations and engage in well-architected and resiliency discussions, and C-Suite communication experience to engage key customers in industry-relevant technology conversations at a senior level, with support from engineering and Customer Success leaders.</li><li>
Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals).</li></ul><div><b>
Additional or preferred qualifications</b></div><ul><li>
Master's Degree in technology, business, or related field AND 10+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 13+ years technology industry, customer service, or related experience OR 16+ years technology industry, customer service, or related experience OR equivalent experience.</li><li>
Project management experience.</li><li>
Experience working with Microsoft products and services.</li><li>
Advanced Cloud Technology Certification levels such as Level 200 and 300 certifications in Microsoft Cloud Technologies.</li><li>
Knowledge and understanding of Unified Deal Construction preferred.</li><li>
Fluency in reading, speaking, writing Korean.</li></ul><div>
Support Escalation Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.<br>
<br>
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay</div><div><br>
</div><div>Microsoft will accept applications for the role until October 31, 2025.</div></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div><b>
Customer Resolution</b><br>
<ul><li>Required to be on-call during shifts which will include nights and weekends and available to take ownership of escalations to Senior Leaders, liaising between the customer and Senior Leaders across organizations within Microsoft.</li><li>Acts as a subject matter expert on best practices to support the customer experience.</li><li>Leads strategic projects designed to improve resolution times, customer satisfaction, and support experience. Provides examples and direction to prioritize efforts to prevent and reduce escalations/crises.</li></ul></div><ul><li>Engage key customers to drive the industry-relevant technology conversations at a senior level, with support from engineering and Customer Success leaders. Able to lead crisis simulations and engage in well-architected and resiliency discussions.</li></ul><div></div><div><b><br>
Collaboration</b><br>
<ul><li>Leverages relationships across Area CSU, Support and Product Groups to remove roadblocks. Establishes and oversees the development of written protocols to ensure customer issues are resolved. Identifies reoccurring roadblocks across the Area and escalates as needed.</li><li>Owns escalated issues and manages Area-escalated customer crises to identify and remove barriers. Ensures existing processes are not a blocker to customer issue resolution and influences the direction of process improvement efforts with a global perspective. Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to highly complex cases.</li></ul></div><div></div><div><b><br>
Communication</b><br>
<ul><li>Identifies and builds strategic relationships with internal teams, partners, and communications with senior and executive leadership to resolve issues that are complex in scope.</li><li>Leverages precision questioning techniques to understand the pain points of the customer experience during Crisis and then proactively addresses the People/Process/Technology blockers identified.</li><li>Customer engagement &ndash; both reactive (emergency) and proactive (sponsorship). Confidence calls after outage. Involved in service incident (SI) aka outage Crisis and non-outage crisis for specific, strategic customers.</li></ul></div><div></div><div><b><br>
Process Improvement</b><br>
<ul><li>Support Area and regional leadership and collaborate with the Area Business Partner to identify systematic issues and leads process improvement efforts to ensure continuous improvement Recommend process improvements and support the Area Connected Reactive Support forums with identified actions.</li><li>Crafts and executes executive summaries and identifies patterns across customer issues. Creates strategies to resolve reoccurring or highly sensitive issues in partnership with Area, Support and Product Group leadership.</li><li>Own Service Incident or crisis response and management in the Area (before, during and after) &ndash; ensure understanding of Field roles and responsibilities. Accountable for ensuring the area is trained.</li></ul></div><div></div><div><b><br>
Time zone</b></div><ul><li>Engage with customers and stakeholders, supporting the U.S. Financial Services business, maintaining alignment and responsiveness across Eastern Standard Time (EST) working hours.</li></ul><div></div><div><b><br>
Other</b></div><ul><li>Embody our culture and values</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Director of Area Support

UF Health Shands Hospital

<div>Overview: The Director of Team Member Services is responsible for leading and managing the delivery of high-quality HR services to employees across UF Health. This includes oversight of the HR Service Center, ensuring efficient, accurate, and compassionate support for team members throughout the employee lifecycle. The role focuses on operational excellence, continuous improvement, and enhancing the employee experience through responsive service and streamlined processes. Qualifications:
<ul><li>Bachelor's degree in Human Resources, Business Administration, or related field required.</li><li>
Master's degree or relevant certifications (e.g., SHRM-CP/SCP, PHR/SPHR) preferred.</li><li>
Minimum 8-10 years of progressive HR experience, with at least 3 years in a leadership role.</li><li>
Experience managing an HR service center or shared services function.</li><li>
Healthcare industry experience strongly preferred.</li><li>
Workday experience strongly preferred. S</li><li>
Strong understanding of HR operations, employee lifecycle processes, and service delivery models.</li><li>
Excellent leadership, communication, and interpersonal skills.</li><li>
Proficiency in HR systems and case management tools.</li><li>
Ability to manage multiple priorities in a fast-paced, service-oriented environment.</li><li>
Commitment to confidentiality, integrity, and employee advocacy.</li></ul></div>

System Director Team Member Services

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