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technical support engineer

Appfiniti Technologies Solution

We are hiring a proactive and customer-oriented Technical Support Engineer to join our team. This role is ideal for someone with solid troubleshooting expertise, strong networking knowledge, and hands-on experience supporting Windows and macOS environments.The successful candidate will be responsible for delivering responsive frontline support, resolving technical issues efficiently, and working closely with internal IT teams to maintain high service standards.Role OverviewAs a Technical Support Engineer, you will serve as the first point of contact for clients experiencing technical issues. You will diagnose, resolve, and document support cases while ensuring a positive customer experience and adherence to service level commitments.Key Responsibilities<ul><li>Deliver first-line technical assistance via phone, email, and chat.</li><li>Troubleshoot and resolve hardware, software, and network-related issues.</li><li>Support users with software setup, configuration, account provisioning, and general system usage.</li><li>Install, configure, and maintain desktops, laptops, networks, and peripheral devices.</li><li>Administer user accounts and permissions through Active Directory.</li><li>Conduct routine maintenance tasks including updates, backups, and security checks.</li><li>Escalate complex issues to senior support teams with detailed documentation.</li><li>Maintain accurate records of incidents and solutions within the ticketing system.</li><li>Follow up with clients to ensure complete issue resolution and satisfaction.</li><li>Meet established SLAs, response times, and quality benchmarks.</li><li>Contribute to internal documentation and continuous process improvement initiatives.</li><li>Provide basic end-user guidance to improve technical awareness and system usage.</li><li>Stay updated on current technologies and troubleshooting best practices.</li><li>Report recurring issues or system trends to management for improvement planning.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related discipline.</li><li>Minimum 2 years of experience in a helpdesk or technical support role.</li><li>Strong knowledge of networking fundamentals and troubleshooting methodologies.</li><li>Practical experience supporting Windows and macOS operating systems.</li><li>Experience working with Microsoft 365 and Google Workspace environments.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong written and verbal English communication skills.</li><li>Ability to explain technical issues clearly to non-technical users.</li><li>Customer-focused attitude with attention to detail.</li></ul>Preferred Qualifications<ul><li>Certifications such as CompTIA, Microsoft, or Cisco.</li><li>Experience working within SLA-driven support environments.</li></ul>What We Offer<ul><li>Exposure to diverse IT systems and real-world technical challenges.</li><li>Supportive and collaborative work culture.</li><li>Opportunities for professional growth and hands-on learning.</li></ul>How to Apply Please send your resume to: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Technical Support Engineer

chemical pvt. limited

Technical Support Engineer Location: SITE Area KarachiCandidate should possess qualification of Bachelor Degree in Electrical/Electronics and have 2-3 years of experience in the same fieldResponsibilities:<ul><li>Provide technical after-sales support for solar inverters and lithium battery systems.</li><li>Diagnose and troubleshoot issues related to inverters, BMS, lithium battery packs, and communication protocols (Modbus, CAN, RS485).</li><li>Hands-on experience with testing tools (multimeter, clamp meter, software tools).</li><li>Conduct on-site visits for installation, commissioning support, and fault rectification.</li><li>Assist customers remotely through phone, email, or online platforms.</li><li>Analyze fault data, logs, and register values to identify root causes.</li><li>Coordinate warranty claims and ensure proper documentation.</li><li>Provide technical guidance to installers, distributors, and clients.</li><li>Ensure compliance with safety standards and company policies.</li></ul>Apply: Interested candidates may apply at careers@exide.com.pk or farasatmateen@gmail.com with email subject via wahtsapp 0333-3537485Job Type: Full-timeWork Location: In person

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:- Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿- Technical Liaison: ﻿Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿- Office IT Management: ﻿Provide support for internal laptops and maintain the **IP Phone (VoIP)** system. ﻿- Systems Monitoring: ﻿Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿- Support: ﻿Troubleshoot and resolve technical issues for banking clients post-deployment. ﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 0 - 1 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer | Onsite Karachi | Morning Shift

Digit Labs

Job Summary: This is a mid-level role, responsible for independently performing assigned deployment, implementation and technical support tasks for the company&rsquo;s cybersecurity solutions portfolio.Key Responsibilities: <ul><li>Independently conduct configuration, deployment and validation of security solutions in customer environments.</li><li>Execute deployment tasks according to SOPs and standard guides, ensuring compliance with access, change control and security requirements.</li><li>Verify environment readiness and troubleshoot deployment issues within approved scope.</li><li>Support post-deployment testing and validation.</li><li>Address and resolve customer-reported technical issues within defined scope.</li><li>Assist in root-cause analysis and provide recommendations under guidance.</li><li>Collaborate with senior engineers to resolve complex problems.</li><li>Maintain clear documentation of troubleshooting steps and resolutions.</li><li>Engagement with customers for clarification and technical updates.</li><li>Provide status updates, progress reports and escalation information timely to seniors or project coordinators.</li><li>Contribute to prepare client deliverables, training materials, deployment related documents and user guidance documents.</li><li>Mentor juniors in tools, methodology and documentation practices.</li><li>Adhere to the company's reporting standards, templates and quality processes.</li><li>Additional responsibility as assigned by the competent authority and prescribed in organizational policy.</li></ul>Education:<ul><li>Bachelor's degree in Cybersecurity, Information Security, Computer Science, or a related field</li></ul>Experience: <ul><li>A minimum of 2 years of related cyber security experience of delivering cyber security solutions.</li></ul>Technical Skills:<ul><li>Understanding of networking and application security fundamentals.</li><li>Familiarity with OS administration (Windows/Linux) and basic scripting (Python/Bash).</li><li>Hands-on experience with enterprise cybersecurity solutions (e.g., EDR, SIEM, PAM, DLP, endpoint security).</li><li>Ability to execute deployment, troubleshooting, and validation independently within scope.</li><li>Understanding of logs, diagnostics, and system behavior analysis.</li><li>Initiative in process improvement and documentation quality.</li><li>Accuracy and completeness of deployment and support tasks with quality, clarity and consistency of documentation.</li></ul>Attributes<ul><li>Excellent communication skills (Written &amp; Verbal).</li><li>Strong analytical and problem-solving mindset.</li><li>Reliability, accountability, and proactive communication.</li></ul>Job Type: Full-timePay: Rs10,000.00 - Rs160,000.00 per monthApplication Question(s):<ul><li>Mention your notice period (in days)</li><li>Your current salary?</li><li>Your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Security Engineer : 2 years (Required)</li></ul>Work Location: In person

Security Engineer

Cyber Internet Services (Pvt.) Limited

Position: TAC Engineer Level-1 Company: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi (Full-time | Onsite) Department: Managed ServicesAre you ready to elevate your career in a dynamic and innovative environment? Cybernet invites motivated individuals to join our Managed Services team as TAC Engineer Level-1 and contribute to delivering exceptional technical support to our valued clients.Responsibilities and Duties:&middot; Address diverse technical queries from corporate clients, providing timely and effective support.&middot; Build and maintain positive client relationships, ensuring exceptional service delivery.&middot; Expedite complaint resolutions within committed timelines to meet service level agreements.&middot; Troubleshoot network issues related to Customer Premises Equipment (CPE) such as routers and switches.&middot; Respond to inquiries about internet access technologies, including DSL, VSAT, Fiber, WiMAX, GPON, and RF.&middot; Log and manage incident resolution tickets in the system, ensuring clear communication with stakeholders.&middot; Provide technical support to customers via phone and email, ensuring issues are resolved promptly.&middot; Diagnose and resolve internet and data connectivity issues associated with various technologies, including GPON, RF P2P, P2MP, Metro Fiber, Dark Core, 3G/4G LTE, and email services.&middot; Collaborate with internal teams such as Network Operations, Engineering, and Fiber Optics to escalate and resolve technical and last-mile issues.&middot; Document support interactions, including resolution steps and customer feedback, within the ticketing system.&middot; Monitor network performance proactively to identify and resolve potential issues before they impact customers.&middot; Participate in training sessions and team meetings to share insights and best practices for continuous improvement.Skills and Qualifications:&middot; Bachelor&rsquo;s degree in Telecommunications, Electronics, Networking, Computer Engineering, or Computer Science from a reputable institution with a minimum CGPA of 3.0.&middot; CCNA training or certification is preferred.&middot; Fresh graduates or individuals with 1-2 years of relevant experience are encouraged to apply.&middot; Strong understanding of OSI Layers, TCP/IP protocols, and fundamentals of switching and routing.&middot; Proficiency in Linux and VM environments is an advantage.&middot; Basic knowledge of network security principles and practices.&middot; Solid troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.&middot; Familiarity with email protocols (SMTP, IMAP, POP3) and internet protocols (TCP/IP, DNS, DHCP).&middot; Flexibility to work in an 8-hour rotational shift schedule.How to Apply:If you are ready to embark on an exciting career journey with Cybernet, send your updated resume to careers@cyber.net.pk with the subject line &ldquo;TAC - Karachi&rdquo;Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.Job Type: Full-timeWork Location: In person

TAC Engineer Level-1 - Karachi

Teltonika (Pvt) Ltd

Job Description:Teltonika is a global leader in IoT and telematics solutions with over 20 years of experience. We are expanding our team and looking for a Technical Support Engineer &ndash; Telematics to join us in Karachi, Pakistan.This role is ideal for someone passionate about technology, problem-solving, and customer support in vehicle telematics and IoT solutions.Key Responsibilities:<ul><li>Work with Teltonika GNSS tracking devices and telematics solutions</li><li>Support technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire</li><li>Assist clients with device integration and various telematics use cases</li><li>Troubleshoot technical issues and provide support via ticketing systems and online meetings</li><li>Coordinate with R&amp;D, QA, and Project Management teams</li><li>Prepare technical documentation, guides, and training materials</li><li>Communicate with international clients in fleet management, car rental, and vehicle tracking sectors</li></ul>Requirements:<ul><li>Strong English communication skills (spoken &amp; written)</li><li>Background in Telecommunications, Electronics, IT, or Engineering</li><li>Basic understanding of 2G / 3G / 4G, GPRS, CANbus, BLE</li><li>Problem-solving mindset and willingness to learn new technologies</li><li>Experience with ticketing systems (Jira, GitLab, ServiceDesk, etc.) is a plus</li><li>Customer support experience is a plus</li></ul>What We Offer:<ul><li>Opportunity to work with a Global IoT Company</li><li>Professional growth and technical learning</li><li>Collaborative and innovative work environment</li><li>Exposure to international clients and projects</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Manager Technical Support Telematics (Service Support)

Application &amp; After sales Engineer Location: SITE Area KarachiCandidate should possess qualification of Bachelor Degree in Electrical/Electronics and have 2-3 years of experience in the same fieldResponsibilities:<ul><li>Provide technical after-sales support for solar inverters and lithium battery systems.</li><li>Diagnose and troubleshoot issues related to inverters, BMS, lithium battery packs, and communication protocols (Modbus, CAN, RS485).</li><li>Hands-on experience with testing tools (multimeter, clamp meter, software tools).</li><li>Conduct on-site visits for installation, commissioning support, and fault rectification.</li><li>Assist customers remotely through phone, email, or online platforms.</li><li>Analyze fault data, logs, and register values to identify root causes.</li><li>Coordinate warranty claims and ensure proper documentation.</li><li>Provide technical guidance to installers, distributors, and clients.</li><li>Ensure compliance with safety standards and company policies.</li></ul>Apply: Interested candidates may apply at careers@exide.com.pk or farasatmateen@gmail.com with email subject via wahtsapp 0333-3537485Job Type: Full-timeWork Location: In person

Application & Aftersales Engineer

Explore 977+ Technical support engineer in Karachi this March. Find roles across top companies and apply now to boost your career.

977 technical support engineer jobs In Karachi

Technical Support Engineer

Technical Support Engineer

IT Support Engineer | Onsite Karachi | Morning Shift

Security Engineer

TAC Engineer Level-1 - Karachi

Manager Technical Support Telematics (Service Support)

Application & Aftersales Engineer