customer support executive Jobs in Karachi

customer support executive

field service engineer

software engineer

associate technical lead

executive sales support

technical support engineer

Logix Solutions

Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries.Key Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Avanceon Middle East & South Asia

<div>
 
 🚀 Job Opportunity: Field Service Engineer
 
 
 
 
 Empower innovation. Enable performance. Be the difference.
 
 
 
 Are you passionate about cutting-edge automation systems? Do you enjoy solving real-world problems while working hands-on in the field? Join our dynamic team as a
 
 Field Service Engineer
 
 , where your technical skills and problem-solving mindset will directly impact customer success and operational excellence.
 
 
 
 🔧 About The Role
 
 
 
 As a Field Service Engineer, you&rsquo;ll be the go-to expert providing both on-site and remote support to our customers. You&rsquo;ll troubleshoot, implement, and optimize automation solutions, ensuring reliability, sustainability, and customer satisfaction. Your role bridges technical support, engineering, and customer engagement&mdash;making every day a new challenge and opportunity.
 
 
 
 💼 Key Responsibilities
 
 
 
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 Act as a technical liaison, delivering exceptional field support to our customer base.
 </li>
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 Evaluate and upgrade existing systems to improve performance and reliability.
 </li>
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 Understand customer needs and tailor our automation solutions to meet their business challenges.
 </li>
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 Execute support plans and optimize operations on-site.
 </li>
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 Develop and deploy small to mid-sized automation solutions across industries.
 </li>
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 Analyze installed systems, identify improvement areas, and document solutions and outcomes.
 </li>
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 Provide incident and problem resolution via both remote and on-site interventions.
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 Collaborate with internal teams (sales, tech support, engineering) for seamless service delivery.
 </li>
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 Travel nationwide to provide hands-on support and implementation.
 
 
 </li>
 </ul>
 
 🛠️ Skills &amp; Qualifications
 
 
 
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 Hands-on experience with automation platforms like Allen Bradley, Siemens, Honeywell Experion; knowledge of Safety Systems (ESD) and other PLC systems is a plus.
 </li>
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 Familiarity with maintenance practices including Root Cause Analysis, MTBF/MTBR, Failure Mode and Effects Analysis (FMEA), and failure rate studies.
 </li>
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 6&ndash;12 months or more of field experience in technical executions.
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 Strong troubleshooting and documentation skills.
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 Excellent communication and collaboration abilities.
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 Willingness to travel as needed.
 
 
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 </ul>
 
 🌍 Why Join Us?
 
 
 
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 Be part of a forward-thinking team driving innovation in automation and control systems.
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 Gain exposure to diverse industries and technical challenges.
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 Opportunities for continuous learning and professional growth.
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 Competitive compensation and a supportive work culture.
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 </ul>
</div>

Field Service Engineer

System 360

Brain Power Technical Services is actively seeking technically proficient individuals with strong interpersonal abilities for the role of IT Support Engineer.Requirements &amp; Responsibilities:<ul><li>Design, implement, and maintain networking systems to support company operations.</li><li>Conduct regular assessments of network security and recommend enhancements as needed.</li><li>Collaborate with cross-functional teams to troubleshoot and resolve network issues promptly.</li><li>Ensure the efficient operation of routers, switches, firewalls, and other networking equipment.</li><li>Develop and implement network policies and procedures to optimize performance and security.</li><li>Monitor network performance and recommend adjustments to meet changing business needs.</li><li>Provide technical support to end-users and assist in resolving connectivity issues.</li><li>Collaborate in the planning and execution of network infrastructure upgrades and expansions.</li></ul>Experience:<ul><li>3-4 years of relevant experience in network engineering.</li><li>Familiarity with VOIP solutions. (preferably 3CX)</li><li>Familiarity with Microsoft Office365 and ticketing systems.</li><li>Competency in the Windows (8/10/11/Server) environment.</li><li>Strong English communication skills (spoken and written).</li><li>Effective problem-solving and research capabilities.</li></ul>Position Details:Full-time | Night Shift | 7pm - 5am | Karachi, Pakistan Note: Mikrotik/Cisco/Microsoft certifications are preferred.Brain Power Technical Services known for its progressive work environment and employee appreciation, welcomes applications from qualified individuals. To apply, please send your CV to brainpowertechnical@gmail.comJob Type: Full-timeWork Location: In person

IT Support Engineer

Web Cube Technologies

About the Role: As a Support Engineer specializing in WordPress, you'll play a critical role in ensuring a smooth customer experience. You&rsquo;ll work both independently and alongside our development team to:<ul><li>Respond to customer inquiries promptly and professionally.</li><li>Troubleshoot and resolve issues related to WordPress themes, plugins, compatibility, and usability.</li><li>Assist users with E-commerce, LMS, memberships, Affiliate programs, gamification tools, and more.</li><li>Collaborate with the dev team on complex technical issues.</li><li>Track bugs and customer enhancement requests.</li><li>Maintain support case records and help build our knowledge base.</li><li>Stay updated on the latest WordPress trends and best practices.</li><li>Contribute to continuous process improvements.</li><li>Achieve support KPIs and customer satisfaction targets.</li></ul>Qualifications:<ul><li>Proven experience working with international clients and resolving their queries confidently.</li><li>Excellent written and verbal communication skills in English.</li><li>Strong knowledge of WordPress architecture, themes, plugins, and ecosystem.</li><li>Bachelor's degree in Computer Science or a related field.</li><li>Experience in a software development or technical support environment.</li><li>Strong troubleshooting and analytical skills.</li><li>A customer-first attitude with excellent interpersonal skills.</li><li>Detail-oriented and able to multitask effectively.</li></ul>How to Apply Send your resume to zainab@webcubetechnologies.comJob Type: Full-timeExperience:<ul><li>International client: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Support Engineer (WordPress)

INTERSCAN

INTERSCAN is looking to hire a Service Engineer to facilitate support and further expand our business during this dynamic growth.Job Description<ul><li>Schedule Maintenance and Trouble Shooting of all Makes of Air Compressors</li><li>Servicing and Warranty Repairing of all Makes of Air Compressors</li><li>To carry out work on customer premises all across Pakistan in a professional manner, ensuring excellent communication and the highest levels of Customer Satisfaction.</li><li>Review client&rsquo;s on-site air needs and quality and discuss with Line Managers.</li><li>Ability to read and check technical drawings and provide Technical Support in the preparation and execution of new projects.</li><li>Candidate must be self-motivated, proactive team player having sound engineering background and experience of working with Air Compressors.</li></ul>Key Responsibilities:<ul><li>Perform routine inspections, preventive, and corrective maintenance on mechanical equipment, including pumps, motors, conveyors, compressors, hydraulic and pneumatic systems.</li><li>Diagnose mechanical failures, identify root causes, and implement effective repair solutions to minimize downtime.</li><li>Read and interpret technical drawings, manuals, and schematics to support troubleshooting and repairs.</li><li>Support production teams by responding promptly to equipment breakdowns and providing technical assistance.</li><li>Ensure compliance with safety regulations, company policies, and industry best practices during all maintenance activities.</li><li>Maintain tools, spare parts, and workshop equipment in good working condition.</li></ul>Job Type: Full-timeWork Location: In person

Mechanical / Service Technician

Global Clinical Cura

Job DescriptionJob Title: Service EngineerLocation:KarachiCompany: Global Clinical Cura Pvt LtdJob Type: Full-timeWorking Hours: Mon-Fri: 9:00 AM - 6:00 PMSat: 9:00 AM - 1:30 PMJob Responsibilities:Job Responsibilities:As a Service Engineer, your responsibilities will include:<ul><li>You will be having 3-4 visit to clients per day.</li><li>Demonstrate and present the product and resolve all the issues of aftersales service.</li><li>Attend all the complaints related to the product.</li><li>You have to submit daily/ weekly plans and report to Manager.</li><li>All Communication (Internal/external) carries via email.</li><li>Provide technical support to customers regarding the installation, operation, maintenance, and troubleshooting of medical equipment.</li><li>Conduct regular preventive maintenance visits to ensure optimal performance of equipment.</li><li>Diagnose and resolve technical issues promptly, either remotely or through on-site visits, minimizing downtime and disruption for customers.</li><li>Coordinate with internal service and engineering teams to escalate and resolve complex technical issues efficiently.</li><li>Conduct product demonstrations and presentations to showcase the features, benefits, and applications of the company's medical equipment.</li><li>Act as a trusted advisor to customers, offering technical expertise, guidance, and recommendations to address their specific needs and challenges.</li><li>Gather feedback from customers regarding product performance, service quality, and overall satisfaction, and communicate this feedback internally to drive continuous improvement.</li><li>Conduct training sessions for customers on equipment operation, maintenance best practices, and safety protocols.</li><li>Develop training materials and resources to support customer education initiatives and enhance product knowledge.</li><li>Stay updated on the latest advancements in medical equipment technology and industry trends to provide relevant and timely training to customers.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Service Engineer (Medical Devices Experience Required)

Network Squad

Job Description:We are looking for a Pre-Sales Engineer &ndash; Network &amp; CCTV who will be responsible for understanding client requirements, designing technical solutions, and supporting the sales team in winning projects. The ideal candidate should have good technical knowledge of networking, surveillance systems, and IT infrastructure.Key Responsibilities:&middot; Work with the sales team to understand customer needs and prepare suitable technical proposals.&middot; Design and present CCTV, networking, and security system solutions.&middot; Prepare BOQs, drawings, and system layouts based on client requirements.&middot; Conduct site surveys to assess technical needs for CCTV and network installations.&middot; Provide pre-sales technical support and assist in preparing tenders or RFPs.&middot; Coordinate with vendors and suppliers for product selection and pricing.&middot; Support the project and technical teams during installation and handover.&middot; Stay updated with new products, technologies, and market trends in networking and surveillance.Requirements:&middot; Bachelor&rsquo;s degree in IT, Computer Engineering, or a related field.&middot; 5+ years of experience in pre-sales or technical support (Network &amp; CCTV).&middot; Knowledge of network devices (routers, switches, firewalls) and CCTV systems (IP, NVR, DVR).&middot; Experience with brands like Hikvision, Dahua, Cisco, or Ubiquiti is a plus.&middot; Good communication and presentation skills.&middot; Ability to prepare technical documents and drawings (AutoCAD knowledge is an advantage).Job Type: Full-timeApplication Question(s):<ul><li>Are you available to start immediately? If not, what is your notice period?</li></ul><ul><li>Where are you located?</li><li>How many years of experience do you have in CCTV and network estimation?</li><li>Have you prepared BOQs (Bill of Quantities) or cost estimates for CCTV or networking projects before?</li><li>Do you have experience working with suppliers or vendors to get equipment pricing?</li><li>Have you ever conducted site surveys to collect data for estimation?</li><li>Which tools or software do you use for preparing estimates and quotations?</li><li>Are you comfortable preparing both technical and commercial proposals for clients?</li><li>Do you have any disabilities or medical issues that we should be aware of?</li><li>What is your current salary package? </li><li>What challenges did you face during that project, and how did you overcome them?</li></ul>Work Location: In person

Pre-sales Engineer- Network & CCTV

Explore 1444+ Technical support engineer in Karachi this October. Find roles across top companies and apply now to boost your career.