customer support executive Jobs in Karachi

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technical support engineer

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿ ﻿Technical Liaison: Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿ ﻿Office IT Management: Provide support for internal laptops and maintain the **IP Phone (VoIP)** system.﻿﻿Systems Monitoring: Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿ ﻿Support: Troubleshoot and resolve technical issues for banking clients post- deployment. Technical ﻿ ﻿﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 3-4 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

Technical Support Engineer

Teltonika (Pvt) Ltd

Job Description:Teltonika is a global leader in IoT and telematics solutions with over 20 years of experience. We are expanding our team and looking for a Technical Support Engineer &ndash; Telematics to join us in Karachi, Pakistan.This role is ideal for someone passionate about technology, problem-solving, and customer support in vehicle telematics and IoT solutions.Key Responsibilities:<ul><li>Work with Teltonika GNSS tracking devices and telematics solutions</li><li>Support technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire</li><li>Assist clients with device integration and various telematics use cases</li><li>Troubleshoot technical issues and provide support via ticketing systems and online meetings</li><li>Coordinate with R&amp;D, QA, and Project Management teams</li><li>Prepare technical documentation, guides, and training materials</li><li>Communicate with international clients in fleet management, car rental, and vehicle tracking sectors</li></ul>Requirements:<ul><li>Strong English communication skills (spoken &amp; written)</li><li>Background in Telecommunications, Electronics, IT, or Engineering</li><li>Basic understanding of 2G / 3G / 4G, GPRS, CANbus, BLE</li><li>Problem-solving mindset and willingness to learn new technologies</li><li>Experience with ticketing systems (Jira, GitLab, ServiceDesk, etc.) is a plus</li><li>Customer support experience is a plus</li></ul>What We Offer:<ul><li>Opportunity to work with a Global IoT Company</li><li>Professional growth and technical learning</li><li>Collaborative and innovative work environment</li><li>Exposure to international clients and projects</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Techincal Support Engineer

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:- Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿- Technical Liaison: ﻿Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿- Office IT Management: ﻿Provide support for internal laptops and maintain the **IP Phone (VoIP)** system. ﻿- Systems Monitoring: ﻿Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿- Support: ﻿Troubleshoot and resolve technical issues for banking clients post-deployment. ﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 0 - 1 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer | Onsite Karachi | Morning Shift

Albi

<div>
 
 We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 
 
 As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 
 
 We are looking for a
 
 Support Engineer I
 
 to join our Karachi-based team. This is an
 
 entry-level / junior engineering role
 
 that works closely with Support Specialists and senior engineers to
 
 troubleshoot, fix, and resolve customer issues
 
 . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 
 
 This position supports
 
 U.S. evening hours
 
 and requires working
 
 4:00 AM - 1:00 PM Karachi time (with a 1-hour break),
 
 or approximately 5:00PM - 2:00AM US Central Time.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner with Support Specialists to investigate, troubleshoot,
 
 fix
 
 , and resolve customer-reported technical issues.
 </li>
 <li>
 Diagnose root causes by analyzing application behavior, logs, and data.
 </li>
 <li>
 Implement
 
 code fixes in .NET-based applications
 
 for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
 </li>
 <li>
 Write and execute
 
 SQL queries
 
 , including safe
 
 bulk operations
 
 (updates/inserts) to correct data issues when required.
 </li>
 <li>
 Reproduce issues in lower environments and validate fixes before deployment.
 </li>
 <li>
 Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
 </li>
 <li>
 Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
 </li>
 <li>
 Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
 </li>
 <li>
 Document fixes, root causes, and preventive steps in internal knowledge bases.
 </li>
 <li>
 Participate in shift handovers to ensure continuity across time zones.
 </li>
 <li>
 Continuously build technical expertise in the product, platform, and support tooling
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 0-2 years of professional experience
 
 in technical support, application support, or software engineering.
 </li>
 <li>
 Working knowledge of
 
 .NET / C#
 
 , including debugging, fixing bugs, and understanding application flow.
 </li>
 <li>
 Strong
 
 SQL skills
 
 , including:
 </li>
 <ul>
 <li>
 Writing queries with joins and filters
 </li>
 <li>
 Data analysis and validation
 </li>
 <li>
 Experience or exposure to
 
 bulk operations
 
 with attention to safety and data integrity
 </li>
 </ul>
 <li>
 Solid troubleshooting and analytical problem-solving skills.
 </li>
 <li>
 Strong sense of
 
 ownership and accountability
 
 for customer-impacting issues.
 </li>
 <li>
 Good written and verbal
 
 communication skills
 
 in English.
 </li>
 <li>
 Ability to work responsibly with production systems and follow change-management processes.
 </li>
 <li>
 Willingness to work
 
 4:00 AM - 1:00 PM PKT
 
 to support U.S. evening operations.
 </li>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience contributing bug fixes in a production environment.
 </li>
 <li>
 Familiarity with REST APIs and debugging API-related issues.
 </li>
 <li>
 Exposure to CI/CD pipelines and code review processes.
 </li>
 <li>
 Experience with ticketing systems (Zendesk, Jira, Freshdesk).
 </li>
 <li>
 Basic understanding of cloud platforms (Azure preferred).
 </li>
 <li>
 Prior SaaS or customer-facing technical experience.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 
 
 We offer:
 
 <ul>
 <li>
 Competitive salary aligned with the Karachi market
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Medical insurance coverage
 </li>
 <li>
 Real ownership of production issues and meaningful technical work
 </li>
 <li>
 Mentorship from experienced engineers
 </li>
 <li>
 Clear career progression
 </li>
 <li>
 Supportive, collaborative team culture
 </li>
 <li>
 Stable work schedule aligned with U.S. business needs
 </li>
 </ul>
 
 Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 
</div>

Support Engineer

QuickStart Technologies, Inc.

Platform Support Engineer Job Locations: Karachi, PakistanFunctional Department: TechnologyType: Regular, Full-TimeWorking hours: 6:00PM to 3:00AM PKTVision: Transforming how the world discovers, develops, and unleashes cyber talent.Mission: We&rsquo;re not just filling skills gaps&mdash;we&rsquo;re redefining how companies hire, grow, and retain the people who power their security future.Overview: QuickStart is a leader in IT workforce development that helps job-seekers break into in-demand IT fields and upskills existing IT professionals. The organization uses its proprietary learning methodology and workforce readiness platform (CLIPP) to deliver personalized learning using AI and multi-modal formats. We partner with leading universities, certification providers, and employers to build and transform IT workforce for Fortune 5000 customers in the areas of App Dev, Dev Ops, Information Security, Cloud computing and Data Science. If you are interested in becoming a part of a team that is changing the game in IT training and workforce development, we want to hear from you.At QuickStart, we are committed to upholding the following core values:P*assion |Respect | Accountability | Innovation | Speed | Execution [ PRAISE* ]We are seeking a motivated Platform Support Engineer to join our team. The ideal candidate will have a strong technical background and a passion for education technology, ensuring our platform is robust, accessible, and user-friendly for learners and instructors alike.Responsibilities, include but are not limited to:&middot; LMS Maintenance &amp; Support: Manage, monitor, and upgrade the LMS (e.g., , Canvas, Salesforce, Student Management System, CLIPP or inhouse built Platforms) to ensure 99.9% uptime and optimal performance of the platform.&middot; Troubleshooting: Act as the technical point of escalation to diagnose and resolve complex user issues, such as login problems, course content access issues, certifications, submissions or SCORM/API failures.<ul><li>Deployments: Work with Development and DevOps Team to setup VMs/Instances for Labs/classes, Code deployments for PHP, Nodejs or java and run dependent Database scripts as necessary.</li></ul><ul><li>Infrastructure &amp; Security: Manage cloud infrastructure (AWS/Azure/GCP), database performance, and ensure secure data handling, particularly concerning user progress tracking and assessments. Be Part of the migrations of applications, Cloud and Database Services.</li></ul>&middot; Automation: Utilize scripting (Python, Bash, Go, Groovy) to automate routine tasks, such as user provisioning, course enrolments, or report generation.<ul><li>Documentation: Create and maintain technical documentation, including troubleshooting guides, system architecture diagrams, and user manuals.</li></ul><ul><li>Reporting: Generate and analyze usage metrics, including learner progress, engagement, and pass/fail rates for management review or bug tracking into JIRA/Confluence or SharePoint.</li></ul>&middot; Mentoring: Mentor/train junior team members, to ensure team can support day to day tasks.Minimum Qualifications:Education and Experience<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.</li><li>5+ years in a technical role, preferably in a SaaS or education-related field.</li><li>Strong knowledge of Linux/Unix environments.</li><li>Experience with SQL and relational database management (e.g., MySQL, PostgreSQL, SQLServer, RDS/MongoDB).</li><li>Familiarity with web technologies (HTML, CSS, JavaScript, NodeJS, PHP).</li><li>Experience with SCORM, xAPI (Experience API), or QTI/LTI standards.</li><li>Knowledge of cloud platforms (AWS, Azure and GCP) and containerization (Docker/Kubernetes/ACS/ECS).</li><li>Experience in an EdTech environment.</li><li>Certifications such as AWS Certified Solutions Architect, Azure Certificated Administrator CompTIA Linux+, or similar.</li></ul>Pay: Rs350,000.00 - Rs400,000.00 per monthWork Location: In person

Platform Support Engineer

APP IN SNAP (Private) Limited

<div>
 
 We are looking for a proactive Application Support Engineer to provide technical and operational support for business-critical applications and banking/transaction systems. The ideal candidate will be responsible for monitoring production systems, troubleshooting issues, supporting deployments, and coordinating with development and external teams.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Provide
 
 Level 1 and Level 2 application support
 
 for production systems.
 </li>
 <li>
 Monitor system performance and troubleshoot application issues.
 </li>
 <li>
 Perform
 
 SIT/UAT testing
 
 and assist in production deployments.
 </li>
 <li>
 Maintain and monitor
 
 scheduled jobs and system processes
 
 .
 </li>
 <li>
 Support
 
 PR and DR environments
 
 for applications.
 </li>
 <li>
 Coordinate with
 
 development teams and external vendors
 
 for issue resolution.
 </li>
 <li>
 Analyze logs and system data to identify root causes of incidents.
 </li>
 <li>
 Execute
 
 SQL queries
 
 for data extraction and reporting.
 </li>
 <li>
 Provide support for
 
 ATM, POS, mobile banking, and transaction systems
 
 (if applicable).
 </li>
 <li>
 Assist business users with application-related issues.
 </li>
 <li>
 Ensure system availability and operational continuity.
 </li>
 </ul>
 
 Required Skills
 
 <ul>
 <li>
 SQL and database querying (strong hands-on experience with SQL Server, including advanced query writing for data analysis, troubleshooting is a must)
 </li>
 <li>
 Understanding of IIS server, application deployment, and configuration management
 </li>
 <li>
 Experience in supporting deployments on SQL Server and IIS environments
 </li>
 <li>
 Application troubleshooting and monitoring
 </li>
 <li>
 Production support processes
 </li>
 <li>
 UAT/SIT testing
 </li>
 <li>
 Incident handling and resolution
 </li>
 <li>
 Basic knowledge of middleware and integrations
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Communication and coordination skills
 </li>
 </ul>
 
 Preferred Skills
 
 <ul>
 <li>
 Experience with
 
 Oracle / AS400 systems
 
 </li>
 <li>
 Banking or fintech application support experience
 </li>
 <li>
 Exposure to
 
 core banking systems
 
 </li>
 <li>
 Understanding of
 
 DR/PR environments
 
 </li>
 <li>
 Experience with
 
 transaction monitoring systems
 
 </li>
 </ul>
 
 Education
 
 
 Bachelor&rsquo;s degree in computer science, IT, or related field.
 
 
 Job Type: Full-time
 
</div>

Application Support Specialist

Office Automation Services

Job Title: Customer Support Executive &ndash; ERP Systems (Night Shift)Location: Indigo business center karachiDepartment: Customer Support / ITEmployment Type: Full-TimeJob Summary:Office Automation Services is seeking a motivated and detail-oriented Customer Support Executive (ERP) to support users of our ERP system. The ideal candidate will have a strong understanding of ERP concepts, excellent communication skills, and the ability to analyze and resolve user issues efficiently.Key Responsibilities:<ul><li>Provide first-level support to end users on ERP-related queries and issues.</li><li>Understand user requirements and translate them into clear, actionable solutions.</li><li>Troubleshoot functional and basic technical issues within the ERP system.</li><li>Coordinate with internal technical teams for issue escalation and resolution.</li><li>Maintain proper documentation of support tickets, resolutions, and FAQs.</li><li>Ensure timely follow-up and a high level of customer satisfaction.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree or a related discipline.</li><li>Basic to intermediate knowledge of ERP systems (functional and/or technical).</li><li>Strong comprehension skills to understand business processes and user concerns.</li><li>Excellent verbal and written communication skills.</li><li>Good analytical and problem-solving skills.</li><li>Ability to work independently as well as in a team-oriented environment.</li></ul>Preferred (Nice to Have):<ul><li>Prior experience in ERP support or customer support roles.</li><li>Familiarity with ERP modules such as Finance, HR, Inventory, or Operations.</li></ul>What We Offer:<ul><li>Professional learning and growth opportunities.</li><li>Exposure to enterprise-level ERP systems.</li><li>A collaborative and supportive work environment.</li></ul>How to Apply:Interested candidates may apply by sending their CV to recruitment@oaspakistan.com or 0337-9604005 with the subject line &ldquo;Customer Support Executive &ndash; ERP (Night Shift)&rdquo;.Job Type: Full-timeWork Location: In person

Job Title: Customer Support Executive – ERP Systems (Night Shift)

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