it support officer

production support officer Jobs in Karachi

production support officer

ai engineer

cloud technical specialist Jobs in Karachi

cloud technical specialist

customer support executive Jobs in Karachi

customer support executive

technical support engineer

Logon Broadband Pvt Ltd

:Location: Clifton 3 Talwar, KarachiJob Description:Must be well versed with the VLANs, Trunks, L2 Tunnels.Configuration of routers, switches, OLT, ONU, ONTMust be familiar with managed services conceptsP2P, MP2P and dark fiber knowledge would be plus pointRelationship and correspondence with other companies and clientsEmail correspondence, running TeamsFamiliar with FTTH, FTTC and GPONLooking after current complaint resolution regarding network system.Uses knowledge of_ LAN or MAN or WAN systems_ to help design and install internal and external networks.Call user for network support and complaint systemQualification and Experience:Experience: 01-02 Yrs. TelecomCertification: CCNA PreferredInterested and relevant candidates can send their CVs on careers@lbi.net.pk by 20th August, 2025.Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthJob Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Technical Support Engineer

Cubexs Weatherly (pvt) Ltd

CubeXS Weatherly Pvt Ltd is Hiring &quot;Online Technical Support&quot; (on-site).Department: OTS DepartmentJob Type: Full Time/Permanent (Rotational Shifts)Job Shift: RotatingJob Location: Clifton, Karachi, PakistanMinimum Experience: FreshJob Description:&middot; Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.&middot; Follow up with customers and their complaints, ensuring that customers&rsquo; requests are attended to accordingly.&middot; Pleasant personality and attitude towards resolving clients' issues/complaints.&middot; Handling customers, inbound calls, and email correspondence are the major tasks.&middot; Collecting feedback from our customers/clients about the quality of service after every service call.Requirements:&middot; Education: Bachelors&middot; Must have strong interpersonal &amp; communication skills.. Good email writing skillsJob Type: Full-time (Rotational Shifts)Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Oline Technical Support Engineer

Careem

<div><div>Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.</div><div>
About the role

We are looking for an enthusiastic Associate IT Engineer who will be responsible for providing technical assistance to our colleagues on site in the Karachi, Pakistan office and as well as other offices / markets (remotely). You will diagnose and troubleshoot software and hardware related incidents and help our colleagues with their day to day IT needs. You will work closely with basecamp and work within the IT guidelines / processes and be a custodian of the IT department to deliver a high-quality service.

What you'll do
<ul>
<li>Providing 1st to 3rd support to all the IT systems and services provided and used by Careem including the Customer Call Center</li>
<li>Log and track all incidents via the ITSM tool (Jira) and follow the incident management process. Working on escalated Incidents from the IT Service Desk and ensuring that Incidents are updated regularly with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA&rsquo;s</li>
<li>Working on the IT service requests and incidents to help drive down the support queue (remote support)</li>
<li>Providing support via the central IT Support Slack channel and ensuring that incidents are logged on behalf of the end users</li>
<li>Ensure that priority 1 / critical issues are communicated to the IT leadership team and key stakeholders for visibility and awareness</li>
<li>Perform daily checks on IT infrastructure and systems to ensure that uptime for network performance, WiFi, Zoom rooms, Business applications, Datacenter etc.</li>
<li>Support Call Center by providing related technical support, including configure and deliver required hardware devices (laptop, desktop, mifi, headset,,,etc)</li>
<li>Troubleshoot system and network problems, diagnosing and solving hardware or software faults including replacing damaged parts, ordering new parts when necessary and managing maintenance cycles with vendors</li>
<li>Installation of new hardware, software and printers</li>
<li>Implementing and assisting on the roll out of new applications and operating systems.</li>
<li>Preparing new laptops, installation &amp; configuration of computer hardware operating systems and applications as part of the new joiners onboarding processes</li>
<li>Working with the People (HR) Team for the leavers (Offboarding) processes, disabling account access, collection of HW devices, revoking application licenses and uninstalling software, and updating the Asset Management tool</li>
<li>Coordinate with the local supplier / procurement team for the asset management / tagging and tracking</li>
<li>Providing assistance to colleagues with technology-related issues.</li>
<li>Meeting room support for tele / video conference solutions to minimize disruption to the productivity of meetings. Proactive monitoring to ensure that all meeting rooms are online and in working order</li>
<li>Problem Management to ensure that incidents are reviewed for recurring issues and problems are highlighted. Provide work around, perform Root Cause Analysis (RCA) and document Known Errors</li>
<li>Change Management to assess / minimize the impact to production services. Ensure there is communication to the users of any disruption to services.</li>
<li>Working closely with the Information Security team to ensure IT security policies and best practices are up to date and enforced. Follow the security guidelines in place to protect Careem&rsquo;s Infrastructure and Assets.</li>
<li>Enforce IT policies and procedures and act as a custodian of IT to educate users on best practices, protect data, software and hardware to local IT infrastructure.</li>
<li>Ensure continuous improvement and will be responsible for infrastructure projects. Timely rollout of new applications, new hardware and security releases as instructed by basecamp (Dubai, UAE)</li>
<li>Keeping up to date with the latest technology changes and industry practices.</li>
<li>Help in planning in-house or off-site activities, like company and team events, meetups, and conferences</li>
<li>Participate in special projects and perform other duties as assigned</li>
</ul>
What you'll need
<ul>
<li>Bachelor&rsquo;s degree in computing or similar discipline.</li>
<li>Well experienced, all-rounder IT support / infrastructure engineer with working knowledge of IAM, MDM, Office 365 or Google Apps, Slack, Zoom, Meraki WiFi, Apple Mac, Windows, VMWare, and Public / Private cloud technologies.</li>
<li>IT certifications such as MCSE, CCNA, ITIL</li>
<li>2-3 years experience</li>
<li>Ability to support on Saturday (shift rotation)</li>
<li>Basic knowledge and experience in automation with scripting or programming languages such as Bash, Python, or Javascript a plus</li>
</ul>
Communication skills
<ul>
<li>Effectively communicates relevant project information to superiors.</li>
<li>Delivers engaging, informative and well-organized presentations.</li>
<li>Resolves and/or escalates issues in a timely fashion.</li>
<li>Understands how to communicate difficult/sensitive information tactfully.</li>
</ul>
...Oh, and also, we&rsquo;re looking for someone who can take ownership and who shoots to the moon and beyond. Is this you? We&rsquo;re looking forward to seeing your application!

What we&rsquo;ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div>

Associate IT Engineer

Shispare

We are seeking an experienced and proactive Senior Application Support Engineer to join our team. This role is responsible for providing advanced technical support for business-critical applications, ensuring their smooth operation, performance and reliability. The ideal candidate should have a strong background in software troubleshooting, system integration and customer-focused service delivery.Key Responsibilities:<ul><li>Provide Level 2/3 technical support for enterprise applications</li><li>Monitor application performance and proactively identify issues.</li><li>Investigate, troubleshoot, and resolve complex application problems, coordinating with development, infrastructure, and QA teams as needed.</li><li>Work closely with business users to understand issues and deliver timely solutions.</li><li>Perform root cause analysis and contribute to permanent problem resolution.</li><li>Maintain documentation for application processes, known issues, resolutions, and SOPs.</li><li>Participate in application deployment, upgrades, and patching activities.</li><li>Coordinate with vendors for third-party application support and service escalations.</li><li>Ensure application SLAs and availability targets are met.</li><li>Support incident, change, and problem management processes.</li><li>Create and maintain knowledge base articles and user guides.</li><li>Provide on-call support during off-hours, as required.</li></ul>Qualifications and Skills:Education:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li></ul>Experience:<ul><li>4&ndash;7 years in application support or a similar role, with increasing levels of responsibility.</li></ul>Technical Skills:<ul><li>Strong knowledge of SQL and relational databases (Oracle, SQL Server, MySQL, Postgres).</li><li>Experience with application servers</li><li>Familiarity with scripting languages (Shell, PowerShell, Python, Angular, React etc.).</li><li>Basic understanding of APIs, system integration, and network protocols.</li><li>Knowledge of monitoring/logging tools (e.g., Splunk, New Relic, Grafana).</li></ul>Soft Skills:<ul><li>Excellent problem-solving and analytical abilities.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Detail-oriented with a commitment to quality and continuous improvement.</li><li>Experience supporting cloud-based applications (AWS, Azure, google cloud).</li><li>Exposure to DevOps tools (CI/CD, Jenkins, Git, bitbucket).</li><li>Experience in Agile/Scrum environments.</li></ul>Timings:<ul><li>USA based client timings</li><li>Availability on weekends/ public holidays / on call or office</li></ul>Job Type: Full-timeWork Location: In person

Senior Application Support Engineer

Dr. Ziauddin Hospital

Requirements:02 - 03 years of relevant ExperienceQualification:Bachelor / Masters in the relevant fieldJob Description:<ul><li>Installation configuration Printers/Scanners and system support.</li><li>Troubleshoot software, hardware, and network issues.</li><li>Collaborate with other teams to identify and resolve complex technical problems.</li><li>Document and track issues and resolutions in our ticketing system.</li><li>Ensure timely and effective communication and updates on the progress of the support cases.</li><li>Strong troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeShift: RotationalJob Type: Full-timeWork Location: In person

IT Support Engineer

Fiberish Pvt Ltd

Position: Resident Engineer Career Level: Intermediate Shift Type: Rotational Location: KarachiKey Responsibilities:<ul><li>Respond to customer issues and complaints promptly and professionally.</li><li>Diagnose and troubleshoot internet connectivity issues on-site.</li><li>Install and configure network equipment, including routers, switches, and modems.</li><li>Perform routine maintenance and upgrades on customer premises equipment.</li><li>Collaborate with the support team to provide comprehensive solutions to customer problems.</li><li>Document and report on service calls, issues, and resolutions.</li><li>Educate customers on the proper use of their internet services and equipment.</li><li>Stay updated with the latest technologies and industry trends.</li></ul>Requirements:<ul><li>Proven experience as a Resident Engineer, Network Technician, or similar role.</li><li>Strong understanding of networking concepts and troubleshooting techniques.</li><li>Proficiency with network diagnostic tools and equipment.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and manage multiple service calls efficiently.</li><li>Willingness to travel to customer sites as needed.</li></ul>Job Type: Full-timeWork Location: On the road

Resident Engineer

Auriga Solutions

About the role:Will provide support to customers by phone, chat, email &amp; screen connect. Create and maintain case management records of daily problems on project site/Gorelo and remedial actions taken, or installation activities. Interface with customers and vendors to find solutions for problems that may affect the customerWhat you&rsquo;ll be doing:<ul><li>Monitor and respond quickly and effectively to requests received through the Project site/screen connect/telephone or email.</li><li>Investigate user problems and identify source; determine possible solutions, test and implements solutions.</li><li>Configure and troubleshoot personal computers, network cabling and other related equipment, devices and systems; add or upgrade and configure printers and other related equipment.</li><li>Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.</li><li>Providing one on one assistance to end users by chat, phone, email, screen connect or in person</li><li>Maintains confidentially regarding information being processed, stored or accessed by end-users</li></ul><ul><li>Should be able to deal with third-party vendors to resolve incidents and outages.</li><li>Should have high level of customer service, with a sense of responsibility, initiative and ownership.</li><li>Build and implement software standards for end-user workstations</li><li>Ensure data replication and backups are running and failed jobs are resolved</li><li>Leverage optimization techniques to maximize the efficiency of all computer systems</li><li>Work with Engineering, third-party vendors, and consultants on developing system-specific skills</li><li>Maintain response and resolution of cases/tickets received in queue against established Service Level Objectives</li><li>Escalate ticket/issue if you are not able to resolve</li><li>Should always be connected to Amazon Connect during production hours/shift.</li><li>Should always update ticket on project site/Gorelo accordingly in timely manner with correct hours</li><li>Should comply with all SOP/compliance policy.</li><li>Performs other duties as assigned by Manager.</li></ul>What we&rsquo;ll want you to have:&middot; Possess a degree in Computer Science/Engineering or related technical fields or equivalent experience<ul><li>2-4 years&rsquo; industry experience</li><li>Good communication and organizational skills;</li><li>Strong analytical and troubleshooting skills with attention to detail;</li><li>Strong sense of ownership with ability to take control of difficult and/or chaotic situations</li><li>Ability to handle high stress situations</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs110,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Desktop Support Engineer (Night Shift)

Explore 1061+ Technical support engineer in Karachi this September. Find roles across top companies and apply now to boost your career.