technical support engineer

Automation Anywhere

<div>About Us:
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry&rsquo;s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics&mdash;all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our opportunity:
We are seeking a Technical Support Engineer to join our global Customer Support organization at Automation Anywhere, the leader in Agentic Process Automation (APA), helping enterprises transform work through AI-powered agents, intelligent automation, and orchestration. In this highly impactful role, you will serve as a trusted technical advisor and advocate for our customers, delivering exceptional support and driving the rapid resolution of complex technical challenges. Working closely with cross-functional teams across Product Management, Engineering, Cloud Operations, and Customer Success, you will diagnose issues, identify root causes, and implement effective solutions that help customers maximize the value of our platform. This is an exciting opportunity for a technically skilled, customer-centric professional who thrives in a fast-paced, innovative environment and is passionate about enabling organizations to accelerate their AI and automation initiatives while delivering world-class customer experiences.
Who you&rsquo;ll report to:
 This role reports to the Sr. Manager, Technical Support
Location:
Remote role &ndash; Central Time zone preferred, other locations within the U.S considered.
You will make an impact by being responsible for:<ul><li>
Providing technical support for Automation Anywhere products, including A360, Bot Agent, Control Room, and related components</li><li>
Diagnosing and troubleshooting application, infrastructure, and configuration issues across cloud and on-prem environments</li><li>
Analyzing logs, scripts, and automation workflows to identify root causes and recommend effective solutions</li><li>
Handling customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses</li><li>
Collaborating with internal teams to escalate and resolve complex technical problems</li><li>
Maintaining high customer satisfaction through professional communication and ownership of each issue</li><li>
Documenting known issues, workarounds, and solutions in the knowledge base</li><li>
Participating in weekend or rotational shifts as part of 24x7 support coverage</li></ul>
You will be a great fit if you have:<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field</li><li>
2+ years of experience in technical support, application support, or software troubleshooting</li><li>
Must be willing and able to work Pacific Time hours on a regular basis regardless of your remote office location</li><li>
Strong understanding of Windows and/or Linux environments</li><li>
Working knowledge of databases (SQL Server, MySQL, or Oracle)</li><li>
Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP)</li></ul>
You excel in these key competencies:<ul><li>
Customer Focus &amp; Empathy &ndash; Demonstrates a commitment to understanding customer needs, providing exceptional service, and ensuring a positive support experience while maintaining high customer satisfaction</li><li>
Problem Solving &amp; Critical Thinking &ndash; Effectively analyzes complex technical issues, identifies root causes, evaluates solutions, and makes sound decisions in a fast-paced environment</li><li>
Communication Skills &ndash; Clearly and professionally communicates technical concepts to both technical and non-technical audiences through written, verbal, and virtual interactions</li><li>
Collaboration &amp; Teamwork &ndash; Works effectively across Customer Support, Engineering, Product Management, and Cloud Operations teams to drive issue resolution and improve customer outcomes</li><li>
Accountability &amp; Ownership &ndash; Takes responsibility for customer issues from initial intake through resolution, ensuring timely follow-up, proactive updates, and successful outcomes</li></ul>
The base salary range for this position is $70,000 &ndash; $85,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.
Ready to Revolutionize Work? Join Us.
This is an opportunity to work with a global, passionate team pioneering technology that&rsquo;s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
Job Segment OR Key Words: Technical Support, Application Support, troubleshooting, Automation, APA, Agentic Process Automation
#LI-DE1
#LI-REMOTE
Benefits and perks you&rsquo;ll appreciate:<ul><li>
Flexible work schedule / remote roles</li><li>
Unlimited Personal Time Off</li><li>
12 holidays off per year</li><li>
4 days volunteer time off per year
</li><li>Eligible for 4 company Achievement days off per year</li><li>
Variety of health care and well-being benefits</li><li>
Paid family/parental leave</li><li>
We are a designated &ldquo;Best Place to Work&rdquo; for 2 years in a row!</li><li>
Newsweek&rsquo;s Top 100 Most Loved Workplaces in America 2023 &ndash;</li></ul><div><div><div><div>
Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email recruiting@automationanywhere.com.
At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.</div></div></div></div><div><div><div><div>
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.</div></div></div></div></div>

Technical Support Engineer

Turner Broadcating

Position Overview:The Remote Services Engineer is a hybrid Tier 1/Tier 2 support technician who serves as the front line of our IT support delivery team. You will troubleshoot a broad range of end-user issues, manage client requests, and provide best-in-class technical support remotely. This role requires a methodical approach, persistent problem solving, and a service-oriented mindset that reflects Savant's core values: Relationships, Integrity, Spirit, and efficacy.Key Responsibilities:&middot; &ldquo;Tier 1&rdquo; Support Functions (Primary Focus)&middot; Troubleshoot Microsoft 365 login, email, and profile issues&middot; Resolve Outlook connectivity and send/receive failures&middot; Manage Active Directory and Azure AD accounts (password resets, unlocks, group&middot; memberships)&middot; Provide basic printer and peripheral support (drivers, connectivity, print queues)&middot; Assist with VPN client setup, MFA issues, and remote access troubleshooting&middot; Accurately document all actions in ConnectWise and update IT Glue&middot; documentation&ldquo;Tier 2&rdquo; Support Functions (Growth Path)&middot; Conduct advanced email flow diagnostics and resolve delivery failures&middot; Understand SPF, DKIM, and DMARC for mail domain security&middot; Resolve persistent network connectivity issues (DNS, DHCP, Wi-Fi, VLANs)&middot; Assist in server-level issue resolution (Group Policy, file shares, folder redirections)Required Experience:&middot; Familiarity with Microsoft AD, Microsoft 365 administration and Azure AD&middot; Understanding of networking fundamentals (VPN, IP addressing, DNS/DHCP)&middot; Ability to follow documented procedures and contribute to knowledge base updates&middot; Ability and drive to work in a fast paced technically challenging environmentPreferred Experience:&middot; Exposure to RMM platforms and scripting (PowerShell, batch, etc.)&middot; Exposure to basic firewall and VLAN configurations&middot; 2+ years of IT support experience or fast-paced environmentPerformance Indicators&middot; Job Knowledge: Mastery of assigned tools, systems, and technical domains&middot; Work Quality: Accurate ticket documentation, adherence to SOPs, and internal knowledge contribution&middot; Communication: Clear and professional dialogue with clients, teammates, and managers&middot; Dependability: Accountability for your workload, punctuality, and ability to operate independently&middot; Teamwork: Positive collaboration across teams and departmentsWhat You Bring to the Table&middot; A client-first mentality grounded in empathy and urgency&middot; The ability to stay calm and confident in unfamiliar or high-pressure situations&middot; A commitment to continual improvement both technical and interpersonal&middot; A passion for solving problems and helping others succeed through technologyOur Commitment to You&middot; A clear development path from Tier 1 to Tier 2 and beyond&middot; A collaborative and supportive team culture&middot; Opportunities to work on diverse and meaningful projects&middot; Investment in your growth through coaching, certification support, and hands-on experiencePay: $48,000.00 - $67,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Woodstock, GA 30188

AVI-SPL

<div>Description:
<div>
WHO WE ARE</div><div></div><div> 
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.</div><div> 
</div><div>Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.</div><div></div><div> 
WHAT YOU&rsquo;LL DO</div><div></div><div> 
The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring timely troubleshooting and resolution of technical issues. This role is responsible for diagnosing, triaging, and resolving AV-related incidents across customer environments, working closely with customers, service desk teams, and field technicians. The ideal candidate is a problem-solver with a strong understanding of AV hardware, software, and unified communications platforms. They must possess excellent communication skills and the ability to work in a fast-paced environment to deliver high-quality customer support.</div><div></div><div> 
Day-To-Day Responsibilities:</div> 
<div></div><ul><li>
Adhere to client Service Level Agreements (SLAs) by ensuring timely response and resolution of AV and video conferencing support requests.</li><li>
Deliver remote technical support for integrated AV and UCC systems, ensuring timely troubleshooting and resolution for end users and field technicians.</li><li>
Triage and troubleshoot AV and UCC issues, identifying root causes and providing first-line resolution or escalating when appropriate.</li><li>
Respond promptly to customer inquiries via phone, email, chat and ticketing systems, ensuring all interactions are documented thoroughly.</li><li>
Manage an active case load, handling tasks such as field technician dispatch, parts ordering, and return merchandise authorizations (RMAs).</li><li>
Assist with configuration and operational support for video conferencing endpoints, control systems, DSPs, and other AV equipment.</li><li>
Follow up on open issues, coordinating with escalation teams and vendors to ensure timely resolutions and customer updates.</li><li>
Participate in on-call rotations and scheduled support shifts, ensuring continuous technical assistance for customers.</li><li>
Engage in prescribed training curricula to stay current with AV industry standards and emerging technologies.</li><li>
Develop process improvement initiatives and knowledge base contributions.</li><li>
Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.</li><li>
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.</li></ul><div></div><div> 
WHAT WE&rsquo;RE LOOKING FOR</div><div></div><div> 
Must-Haves:</div> 
<div></div><ul><li>
2+ years of experience in technical support, helpdesk, or remote troubleshooting roles focused on AV and UCC technologies.</li><li>
Strong understanding of AV troubleshooting methodologies, including signal flow, hardware diagnostics, and networked AV basics.</li></ul><ul><li>
Experience supporting integrated AV and UCC systems, including Crestron and Extron control platforms, software-based control solutions, and DSPs such as Biamp Tesira, Shure, QSC Q-SYS, BSS, and ClearOne. Familiarity with video conferencing solutions like Logitech Rally, Tap, and Sync, as well as Cisco and Poly endpoints.</li><li>
Ability to manage multiple customers simultaneously, ensuring SLA compliance and timely resolution.</li><li>
Basic networking knowledge, including IP-based AV systems, network connectivity troubleshooting, and VLAN configurations for AV.</li><li>
Excellent communication skills, with the ability to provide technical guidance to both technical and non-technical users.</li><li>
Strong problem-solving mindset, capable of critical thinking under pressure.</li><li>
Ability to work independently and collaboratively in a fast-paced, remote support environment.</li><li>
Certifications from vendors such as AVIXA, Crestron, Extron, Biamp, QSC, Shure, Cisco, Poly, Dante.</li></ul><div></div><div> 
Nice-To-Haves:</div> 
<div></div><ul><li>
Experience with ServiceNow or other ITSM platforms for ticketing and case management.</li><li>
Experience with Room Booking &amp; Scheduling Systems.</li><li>
Knowledge of digital signage solutions.</li><li>
Awareness of security best practices related to AV and UCC systems, including device hardening, VLAN segmentation, and encryption protocols.</li><li>
Experience working with large-scale corporate AV and UCC environments, or within a managed services provider setting.</li><li>
Experience with Cloud Service offerings in the AV Industry.</li></ul><div></div><div> 
WHY YOU&rsquo;LL LIKE WORKING HERE</div> 
<div></div><ul><li>
Medical benefits, including vision and dental</li><li>
Paid holidays and PTO</li><li>
Enjoyable and dynamic company culture</li><li>
Training and professional development opportunities</li></ul><div></div><div> 
MORE ABOUT US</div><div></div><div> 
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.</div><div></div><div> 
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.</div><div><div> 
Pay Type 
Min Base 
Max Base</div><div> 
Hourly 
$23/hr 
$33/hr</div></div> 
This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.</div>

SencorpWhite

Purpose of the Role: Responsible for ensuring the successful support of software solutions and controls for SencorpWhite products. The ideal candidate will have hands-on experience in software support, customer training, troubleshooting, and integration with customer systems. PLC or controls knowledge is highly valued. Key Responsibilities: Aid both customers under service agreement contracts and billable remote assistance as the first point of contact during normal business hours to remote in to systems to identify if issues can be remotely resolved or require a dispatch to an FSE for onsite resolution. Lead remote support services, such as support for customers as they update Operating Systems or Networks to ensure compatibility with SencorpWhite supplied software. Document work performed and troubleshooting steps to provide both internal and external feedback. Assist in post-deployment documentation to ensure smooth transition from Project Management to Customer Support. Knowledge of VLM commissioning and deployment of software solutions. Resolve complex or previously unknown problems requiring high level technical expertise and business acumen. Assist in the publication of service bulletins to raise awareness of discoveries found during technical support. Provide technical guidance to Field Service to resolve customer issues efficiently. Establish and maintain lines of communication with engineers on design, reliability and maintenance issues pertaining to our products. Manage multiple concurrent projects across various geographic locations, ensuring timely completion of installations and support services. Prioritize tasks and coordinate with both internal teams and customers to meet project deadlines and expectations. Help guide SencorpWhite&rsquo;s incident management ticketing system to arrive at root cause, pareto findings to look for trends and share findings with other stakeholders at the company. Assist in SencorpWhite&rsquo;s strategy for service agreements and share feedback on future developments that will help customers avoid downtime and while also maintaining profitability. May require travel to support Installation and learn, especially during training. Assist with training new personnel. After hours rotation for on-call support or escalation of software issues during the off hours is required (seldom occur). Skills and Abilities Required: Takes a calm and mature approach to dealing with difficult problems and people. Able to maintain a positive attitude throughout troubleshooting incidents. Ability to multi-task and manage time well. Superior verbal and written communication skills Ability to establish technical credibility with customers and peers. Proven experience in software commissioning, system integration, or similar roles. Technical Skills Required: Excellent troubleshooting skills, both remote and on-site. Reading Blueprints, Analog signals, three phase Power conversion, temperature measurement, Pneumatics. Troubleshooting PLC, Electrical, Mechanical, Solenoids, Mechanical Relays, Solid State Relays Networking &ndash; TCP/IP, VPNs, Ethernet Qualification requirements: BS in Computer Science or equivalent experience Travel 25% for on-site training, and support as required. Technical Skills Desired PLC &ndash; Awareness of general PLC operation, experience is desired HMI Panels &ndash; Awareness of operation, experience is desired Computers &ndash; DOS, Windows 9, Data Acquisition, VirtualBox and database architecture awareness Remote Access &ndash; pcAnywhere, TeamViewer, VNC, GoToAssist Core Competencies Safety &ndash; Observes and enforces safety procedures; reports potentially unsafe conditions. Quality- Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve a process that is implemented. Productivity - Manages workload, works efficiently, meets goals and objectives. Employee Engagement &ndash; Passionate about job and company, committed to the company and puts discretionary effort into work. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. The description is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Merative

<div>Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery. 
 
The primary responsibility of the Technical Support Analyst is to provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products.
Responsibilities:<ul><li>Takes a self-directed role in the support and resolution of technical issues within the installed base</li><li>Takes inbound calls and makes outbound calls</li><li>Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM</li><li>Owns the customer support experience and resolves customer satisfaction issues by designing &amp; implementing solutions to complex technical problems</li><li>Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills</li><li>Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner</li><li>Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause &amp; solution details for technical support issues</li><li>Performs preventative maintenance activities &amp; remote software upgrades to ensure system stability for customers</li></ul>
Qualifications Required:<ul><li>Strong knowledge of computer hardware such as: workstations, servers &amp; storage devices required</li><li>Strong knowledge of workstation &amp; server OS platforms required</li><li>Strong knowledge of network infrastructure and communication protocols required</li><li>Strong customer service, documentation &amp; communication skills required</li><li>Ability to manage &amp; prioritize multiple work assignments with minimal supervision required</li><li>Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required</li></ul>
Basic Qualifications - Preferred:<ul><li>1-3 years experience using/administering medical information systems such as: RIS, PACS, HIS or EMR solutions.</li><li>Understanding of clinical workflow in a medical imaging environment.</li><li>Familiarity with database technologies such as: SQL, DB2 &amp; Oracle</li><li>Familiarity with DICOM and/or HL-7 standards.</li><li>Familiarity with basic scripting languages such as: Bash, Korn, VB, Java &amp; Perl.</li></ul>
Education Requirements:<ul><li>Degree from a Technical College/University or equivalent experience</li><li>Bachelor&rsquo;s Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics</li></ul>
Required Training:<ul><li>Merative Employee Code of Conduct</li><li>Merative Corporate IT Security Policy</li><li>HIPAA Overview: Health Insurance Portability and Accountability Act</li><li>Cybersecurity Awareness</li><li>Merative ITS-POL-001 Corporate Security Policy</li><li>Merative ITS-POL-002 End User Acceptable Use Policy</li><li>Merative PRI-POL-001 Privacy by Design</li><li>WHPS 110 Privacy and Security Supplemental Training</li><li>Bystander Training</li><li>Anti-Bullying Training</li><li>HR-POL-002 Prohibiting Harassment, Bullying and Other Inappropriate Content</li><li>HR-POL-007 Equal Employment Opportunity and Anti-Discrimination Policy</li><li>Merge Healthcare Quality Management System as required by QS-2036 Training Matrix</li></ul>
Work Environment:
The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Office environment: Temperature Controlled</li><li>Call center environment</li><li>Travel: 10%</li></ul>
Compensation 
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate&rsquo;s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min &ndash; Max :
$53,560.00 - $80,340.00 (USD) 
Benefits
The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees&rsquo; health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.<ul><li>
Remote first / work from home culture</li><li>
Flexible vacation to help you rest, recharge, and connect with loved ones</li><li>
Paid leave benefits</li><li>
Health, dental, and vision insurance</li><li>
401k retirement savings plan</li><li>
Infertility benefits</li><li>
Tuition reimbursement, life insurance, EAP &ndash; and more!</li></ul> 
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.<div>
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees</div></div>

Deep Sea Electronics

<div>Technical Support Engineer - Rockford USA
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.
To provide DSEs external customers with high quality, value adding technical support on the full range of the companys electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations.
Provide technical support and product development guidance to DSEs internal teams, including Production, Engineering, Sales &amp; Marketing, Test &amp; Approvals, and other members of the Technical Support team. Deliver training to global and local customers, as well as internal personnel, on DSE products and their applications. Undertake global and local customer visits to support sales activity, deliver training, and assist with fault-finding when required. 
Key Duties &amp; Responsibilities:<ul><li>
Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE product</li><li>
Delivering training sessions on DSE products covering technical functions, applications, and common faults</li><li>
Test and confirm reported issues from customers. If confirmed follow the companys procedures and guidelines for remedial action</li><li>
Preparation of technical documentation including product manuals and training instructions.</li><li>
Proofread technical documents authored by other personnel</li><li>
Development guidance to engineering on new and existing product features</li><li>
Assisting the test and approval departments comprehensive testing of products</li><li>
Technical support to DSE Internal teams including production, engineering, sales &amp; marketing, test &amp; approvals, and other members of the technical support team</li><li>
Compliance with internal procedures and documentation</li><li>
Submit a monthly report to the global support manager of previous months activities</li><li>
Process incoming returned products submitted under a Return Material Authorization (RMA)</li><li>
Create and manage RMA cases in Salesforce, ensuring timely communication and regular updates are provided to the customer</li><li>
Conduct testing and fault analysis on products covered under warranty to determine the root cause of the reported issue</li><li>
Escalate potential manufacturing defects to the UK production facility for technical review and assessment</li><li>
Where a manufacturing fault is confirmed, liaise with the customer to arrange either a replacement product or the issuance of a credit note</li><li>
Where the investigation determines the failure was caused by misuse, incorrect installation, or an unsuitable application, communicate the findings clearly to the customer</li></ul>
Internal &amp; External Relationships:<ul><li>
Liaise with other technical support engineers to better understand existing and new products, and their functionality 
</li><li>
Liaise with the engineering and test &amp; approval departments when clarification is required by those departments or technical support 
</li><li>
Liaise with internal sales and marketing providing assistance where necessary 
</li><li>
Liaise with the relevant Business Development Manager (BDM) for their regions requirements. Keeping them appraised of developments in their area 
</li><li>
Liaise with DSE distributers, customers, integrators, and end users requiring support 
</li><li>
Liaise with 3rd party companies within DSE supply chain providing assistance where necessary</li></ul>
Requirements:<ul><li>
General generator application and system knowledge</li><li>
Excellent communications skills</li><li>
Confident IT skills</li><li>
Ability to work at a high level of concentration and commitment</li><li>
Ability to operate under own initiative as well as possessing strong team working skills</li><li>
Excellent time management skills</li><li>
Recent experience in the generators and the diesel generator industry</li><li>
Relevant experience in a customer-based environment</li><li>
Electronic fault finding</li><li>
Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience</li></ul>
For full details of the job please download the job description below: 
Job Description Technical Author
Please Note:
For further information or an informal chat contact our Internal Recruitment Team, on 01723 890099. If this role isn't quite right for you, but you are interested in future vacancies with Deep Sea Electronics please continue to monitor our website for regular updates. DSE is an equal opportunity employer. A copy of our statement is available on request.
Please see linked below our Job Applicant Data Privacy Notice which sets out what personal data we, Deep Sea Electronics Ltd (DSE), hold about you and how we collect and use it during and after the recruitment process.
Job Applicant Privacy Notice.pdf</div>

Technical Support Engineer - USA

Treasure Bay LLC

<div>Full time/hourly position.
Reports to: Information Technology Director
RESPONSIBILITIES: Provides support for the Treasure Bay IT infrastructure, computer network and cyber security setup, configuration and support activities. Provides subject matter expertise, technical analysis and design proficiency of the computer network and cyber security defenses.
Designs, applies and creates technical network designs and implementation in support of business needs. Responds to all user requests in a timely manner and performs preventive maintenance on all company computers and peripherals as well as installation, configuration, upgrades, repairs and changes to all company computers, and peripherals.
1. In collaboration with the IT Director, designs and performs network engineering, administration, maintenance and analysis processes to provide network stability, performance and security. Document all changes and submit to IT Director for approval.
2. In collaboration with the IT Director, perform server operating system upgrades and configuration for Windows and VMware operating systems.
3. In collaboration with the IT Director, performs complex network changes and enhancements to network software and hardware.
4. Provides diagnosis and problem resolution for computer hardware and software issues, network connectivity, stability, network errors, performance and cybersecurity, ensuring minimal disruption to business operations.
5. Performs network software and hardware upgrades for all network hardware such as routers, access points, switches, firewalls and other network appliances.
6. Performs network performance and tuning activities.
7. Work with company cyber security partner for cyber threat monitoring, detection and resolution.
8. Contact network software and/or hardware vendors to resolve system problems.
9. Assists IT Manager with current inventory of IT network equipment and components.
10. Investigates and recommends the purchase of network technologies and tools.
11. Installs, uninstalls or repairs all software deemed necessary by IT management.
12. Creates network documentation, diagrams and drawings.
13. Train users on company systems.
14. Creates tickets for all requests and tasks in the KACE Systems Management system.
15. Remains on call (unless otherwise requested and approved) in case of system failure.
16. May need to work some evenings, nights, and weekends.
17. Other duties as requested by management.
CERTIFICATION/LICENSES: Mississippi Gaming Work Permit REQUIRED.
EDUCATION OR SKILLS REQUIRED:
 <ul><li>4 years experience in network, cyber security configuration and operations is preferred.</li><li>Knowledge and experience with network (IP, routing and switching, routing protocols, load balancing, WAN, packet analysis, VLAN&rsquo;s, firewall, web proxy,, capacity planning, call center, IT tools and other relevant technologies.)</li><li>Advanced knowledge is required of Server and Windows operating systems, Microsoft 365 and VM&rsquo;s.</li><li>Experience with phone switches, analog and digital circuits and/or VOIP.</li><li>Experience with cloud platforms such as Azure or AWS.</li><li>Computer Science or Information Systems degree with Network engineering concentration preferred.</li></ul>
PHYSICAL ACTIVITIES:
The following activities are normally required to perform these functions: stand, walk, reach, climbing and descending ladders, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, and excellent organizational skills.</div>

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