technical support engineer

IT Max Global

<p><b>Summary</b></p><p>The L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. <b>Microsoft 365 applications is a must to apply! </b></p><p><b>Main Duties</b></p><ul><li>Troubleshooting the issues related to Server Operating System</li><li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li><li>Responding and diagnosing problems through discussion with users and supervisor</li><li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li><li>Building, deploying and maintaining standard Windows updates and application installation packages</li><li>Monitoring and managing the backups, Antivirus</li><li>Monitoring customer&rsquo;s IT infrastructure, connectivity, and availability</li><li>Monitoring and managing the Microsoft 365 applications</li><li>Keeping up to date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li><li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li><li>Performing other duties as assigned</li></ul><p><b>Experience, qualifications, and skills </b></p><ul><li>BS F in Computer Science or IT related field</li><li>5 to 6 years of Desktop and Server support experience</li><li><b>Extensive knowledge of Microsoft 365 Applications, Azure administration, Windows Servers, Active Directory, and Exchange administration, SQL administration are required</b></li><li>Basic network trouble shooting</li><li>General understanding of ITIL Process</li><li>Experience providing customer support for server application software in a multi-site enterprise</li><li>Excellent customer service skills, including verbal and written communication skills</li><li>Excellent organizational and troubleshooting skills</li><li>Able to handle multiple tasks in a fast-paced environment</li><li>Ability to create and maintain positive and professional business relationships with both internal associates.</li><li>Proven diagnostic problem solving and solution development capabilities required</li><li>Fluency in English is a must &amp; Tagalog</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have extensive hands-on experience with Microsoft 365 and Azure Administration ? </li><li>Do you have extensive hands-on experience with active directory, local exchange, group policy? </li></ul><p>Experience:</p><ul><li>desktop support : 4 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Tagalog (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Work Location: In person</p>

Technical Support Engineer

MOVE ENERGY (PRIVATE) LTD

<p>Move Energy is looking for a skilled and motivated Technical Support Engineer with expertise in IP-66 inverters to join our growing team.</p><p>Job Requirements:</p><ul><li>Strong knowledge of IP-66 solar inverters</li><li>Experience in troubleshooting and technical support</li><li>Good communication and problem-solving skills</li><li>Ability to handle on-site and remote technical issues</li><li>Relevant field experience will be preferred</li></ul><p>Job Responsibilities:</p><ul><li>Provide technical support for inverter systems</li><li>Diagnose and resolve technical faults</li><li>Assist clients with installation and system performance issues</li><li>Coordinate with the technical team for smooth operations</li></ul><p>Send your CV to: moevenergypk@gmail.com</p><p>Pay: Rs80,000.00 - Rs100,000.00 per hour</p><p>Work Location: In person</p>

Omnicell

<div><div><div><div>Technical Support Engineer</div>
<div><b>Job Title</b></div>
<p>The Technical Support Engineer will provide technical support to customers, internal technical support staff, and field support staff, focused on diagnosing, troubleshooting, and repairing Omnicell products. This position is responsible for troubleshooting issues in many areas such as mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions. You deliver unique value by collaboratively solving customer problems, providing proactive support advice, and creating self-help tools to help reach more customers. Support incidents can range from various hardware and/or software issues with products, systems and interoperability issues. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your role is about providing both technical expertise and being an excellent communicator and service oriented professional.</p>
<p>You&rsquo;re interested by the way things operate and can figure out how technology works when things go wrong. You can multitask across systems and applications, analyze, isolate, and resolve a variety of technical issues and comfortably navigate a technical environment to solve for a better way. You will act as the voice of the customer leveraging the company value of relationships matter to be the care provider&rsquo;s most trusted partner. The team provides support on a 24/7/365 basis.<br>
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</p><div>A suitable candidate is a passionate transformer who could multi-task and utilize both written &amp; verbal communication skills to help our range of customers resolve their technical issues. You&rsquo;re not only here to help fix technical issues, but also provide an outstanding customer experience. You stay focused on aligning the highest-level company priorities with effective day-to-day operations.</div>
<div><b>Responsibilities</b></div>
<ul><li><div>Own, troubleshoot and solve complex technical issues, using collaboration, problem solving practices and transparency within and across teams</div>
</li><li><div>Research customer issues in a timely manner and follow up directly with customers on actions</div>
</li><li><div>Collaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customers</div>
</li><li><div>Independently frame issues and translate them into actionable insights</div>
</li><li><div>Effectively complete several concurrent complex activities and execute on projects with minimal direction</div>
</li><li><div>Drive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertise</div>
</li><li><div>Make decisions while understanding the trade-off between risk and speed</div>
</li><li><div>Articulate data-driven insights in a clear way that drives thoughtful business actions</div>
</li><li><div>Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer</div>
</li><li><div>Develop detailed knowledge about specific product lines and features</div>
</li><li><div>Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience</div>
</li><li><div>Attend customer conference calls and maintain ownership of complex issues while working towards resolution</div>
</li><li><div>Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations</div>
</li></ul><div><b>Required Knowledge and Skills</b></div>
<ul><li><div>Advanced understanding of computer operating systems, hardware, network, and application support</div>
</li><li><div>Strong interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations</div>
</li><li><div>Experience communicating with cross-functional partners (both technical and non-technical audiences)</div>
</li><li><div>Strong problem-solving skills</div>
</li><li><div>Experience working autonomously and prioritizing work with minimal input</div>
</li><li><div>Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment</div>
</li><li><div>Passionate transformer for customer service and ownership of the customer experience including issue resolution</div>
</li><li><div>Able to self-manage and work independently in a fast-paced, continuously changing environment</div>
</li><li><div>Ability to document technical customer issues into notes that are consumable by other users</div>
</li><li><div>Collaborate with other team members to resolve customer issues, complex problems or concerns on a timely and effective basis</div>
</li><li><div>Intellectually curious and gravitates towards tools and resources that enrich you</div>
</li><li><div>5-10% Travel</div>
</li></ul><div><b>Basic Qualifications</b></div>
<ul><li><div>Associate degree or technical certification in Computer Science, Business, or related field and one year+ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies.</div>
<div>-or-</div>
</li><li><div>Minimum of 3 years&rsquo; experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies.</div>
</li></ul><div><b>Preferred Knowledge and Skills</b></div>
<ul><li><div>Experience in the healthcare industry is preferred</div>
</li><li><div>Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications</div>
</li><li><div>Advanced ability to troubleshoot hardware up to and including mechanical, electrical, and pneumatic equipment</div>
</li><li><div>Strong knowledge of SQL (advanced scripting, database back-up &amp; restores)</div>
</li><li><div>Advanced understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support</div>
</li><li><div>Advanced experience and knowledge with remote desktop applications and help desk software</div>
</li><li><div>Proficient analytical and problem-solving skills of moderate complexity.</div>
</li><li><div>Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.</div>
</li></ul></div></div><div><div><div>EEO, Privacy, and Adaptability</div>
<div><div>Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.
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At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/
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Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
</div></div></div><div><div>About Us</div>
<div><div>At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we&rsquo;ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients&rsquo; lives.
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We build outcomes-driven technology&mdash;from robotics to intelligent software&mdash;that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible.
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But what sets us apart isn&rsquo;t just the work we do, it&rsquo;s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You&rsquo;ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters.
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Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you&rsquo;re just getting started or ready to grow in new directions, we&rsquo;ll meet you where you are, with support, flexibility, and opportunity that matches your ambition.
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If you&rsquo;re driven by purpose and ready to shape what&rsquo;s next in healthcare, there&rsquo;s a place for you at Omnicell.</div></div></div></div></div>

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Abu Dhabi, UAE</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title</b>: Senior Technical Support Engineer</p><p><b>
Job Purpose:</b> Service Delivery</p><p><b>
Qualification:</b> Bachelor of Computer Applications</p><p><b>
Certification:</b></p><ul><li>
HPE Master ASE - Edge-to-Cloud Architect V1
</li><li>HPE Master ASE- Storage</li><li>
HPE ATP - Hybrid IT Solutions V2
</li><li>HPE Primera and HPE Alletra 9000 SSQ
</li><li>HPE Synergy SSQ
</li><li>HPE Apollo Air Cooled SSQ
</li><li>HPE Modular Storage Arrays SSQ
</li><li>Veeam Certified Engineer 2023
</li><li>Commvault Solution Architect
</li><li>Azure Administrator.
&zwj;</li></ul><p><b>Experience:</b> 13 Years</p><p><b>
Responsibilities:</b></p><p>
Project Implementations:
</p><p>Project Planning:
</p><ul><li>Requirements Gathering: Collaborate with clients, project managers, and other stakeholders to understand the specific technical requirements and objectives of each project. This includes assessing current infrastructure, defining technical goals, and determining the implementation methodology.
</li><li>Solution Design: Work closely with solution architects/ Pre-Sales team to design and document the technical architecture of the solution, ensuring it aligns with client requirements and best practices. This will involve creating high-level and detailed design documents.
</li></ul><p>Deployment and Configuration:
</p><ul><li>HPE Enterprise Servers, Storage &amp; Converged Infrastructure Platforms
</li><li>Set up HPE Servers, Storage &amp; HCI Infra environments
</li><li>Preparing HLD, LLD and implement them.
</li><li>HPE Synergy and Apollo Servers, HPE Alletra/Primera Storage Implementation:
</li><li>Deploying HPE Synergy Platform Integrations as per HPE best practices
</li><li>Supporting the implemented environments.
</li><li>HPE Enterprise Storage Implementation &amp; Support.
</li><li>DELL Servers/Storage Implementation &amp; Support
</li><li>Install and configure &amp; Support DELL Powe Edge Servers, Powervault, Isilon Storage environments.
</li><li>Support the implemented environments as per DELL best practices.
</li><li>Virtualization Platforms/Backup/EDR/XDR Deployment:
</li><li>Implement and Support VMware, Hyper-V Virtualization platforms.
</li><li>Implement and support Backup Environments (Veeam, Veritas solution areas)
</li><li>Implementation and Support for TRENDMICRO Vision One, DDAN, DDEI &amp; Deep Security environments.
</li></ul><p>System Integration:
</p><ul><li>Integration Testing:
</li><li>Perform testing activities for the implemented platform as per the OEM best practices.
</li><li>Physical/Data Migration:
</li><li>Migration activities &ndash; Datacenter migrations, Storage Migrations &amp; Backup data migration, restore activities as per business requirements.
</li><li>Ongoing Support and Optimization:
</li><li>Provide post-deployment support, troubleshooting, and optimization</li><li>
Conduct regular health check reviews and assessments to identify areas for improvement and enhancement.
</li></ul><p>Testing and Validation:
</p><ul><li>Functional Testing: Perform comprehensive testing to ensure that all components of the solution function as intended. This includes unit tests, system tests, and end-to-end validation.
</li><li>User Acceptance Testing (UAT): Facilitate UAT sessions with the client, ensuring that the solution meets their expectations and that any issues are addressed promptly.
</li></ul><p>Documentation and Training:
</p><ul><li>Technical Documentation: Develop and submit detailed documentation for all implemented solutions, including architecture diagrams, configuration guides, and troubleshooting manuals.
</li><li>End-User Training: Provide training sessions and materials for client teams to ensure they can effectively operate and maintain the new systems. This may include creating user manuals, conducting workshops, and offering post-deployment support.
</li></ul><p>Technical Support Services:
</p><p>Incident Management:
</p><ul><li>Issue Identification: Provide support for the issues reported by Customers. Quickly identify and resolve the issue based on its impact and severity on business operations.
</li><li>Troubleshooting: Perform in-depth analysis to diagnose the root cause of technical problems. This involves reviewing system logs, running diagnostic tests, and using various monitoring tools to pinpoint issues.
</li><li>Resolution: Implement appropriate solutions to resolve technical issues promptly. This will involve applying patches, reconfiguring systems, restoring backups, or escalating to specialized teams if necessary.
</li><li>Documentation: Record all incidents, actions taken, and resolutions in the ticketing system. Ensure that incident records are detailed and up-to-date for future reference.
</li></ul><p>Problem Management:
</p><ul><li>Root Cause Analysis (RCA): Conduct thorough root cause analyses for recurring issues or major incidents. Identify underlying problems that may not be immediately apparent during initial troubleshooting.
</li><li>Permanent Solutions: Develop and implement permanent fixes to prevent the recurrence of issues. This could involve system redesign, code fixes, or process improvements.
</li></ul><p>Service Requests:
</p><ul><li>Request Fulfillment: Handle and fulfill service requests from customers. These requests may include system configurations, software installations, user management, or resource allocation.
</li></ul><p><b>Mandatory:</b></p><ul><li>
HPE Synergy, Primera, Alletra Solutions
</li><li>DELL PowerEdge, Powervault, Isilon Storage</li><li>
Trend Micro VisionOne, DDAN, DDEI &amp; Deep Security.
</li><li>VMware, Hyper-V Virtualization Platforms
</li><li>Veeam Backup &amp; Replication, Recovery Solutions.
</li><li>Windows AD/Exchange/M365 Platforms.
</li><li>Effective Communicator
</li><li>Conflict Resolver
</li><li>Adaptability
</li><li>Influence and Persuasion
</li><li>Strategic Thinking
</li><li>Presentation Skills.</li></ul></div></div><p></p>

Senior Technical Support Engineer

HealthSource of Ohio

<div></div><div><div><b>HSO Valuable Perks:</b></div><div></div><div><br>
<ul><li>
Competitive pay with eligible incentive bonuses &amp; yearly merit increases</li><li>
Structured schedules for work-life balance with Paid Time off</li><li>
Full Health Benefits Package, Courtesy Care Benefits &amp; HSA funds</li><li>
Student Loan Forgiveness program &amp; tuition reimbursement</li><li>
Employer contribution driven retirement plan</li><li>
Complimentary scrubs</li></ul></div><div></div><div><b><br>
Do you have what it takes to be a Technical Support Engineer III?</b></div><div><ul><li>
High School Diploma and Specialized training required</li><li>
3-5 years of relevant experience required</li><li>
At least 2 certifications: Cisco CCNA, CompTIA Network +, CompTIA Security +, CompTIA A+, AWS or Azure Cloud Computing Certifications (Level 2 or above), Nextgen or EHR of choice</li><li>
Experience providing technical customer support, vendor or project team management</li><li>
Must have in-depth knowledge for maintaining a Windows Enterprise network environment, telepathy and LAN configurations</li><li>
Must have extensive experience supporting an enterprise environment with Azure integration</li><li>
Must have experience in managing and maintaining a Windows/VMWare infrastructure</li><li>
Must have experience with managing all active directory and group policy</li><li>
Must have experience in a leadership role, team or group lead</li><li>
Must have project management experience, concept to implementation with outside resource or team members</li><li>
Must be able to work with non-technical team members and communicate effectively outside the IT arena</li><li>
Must have experience in managing network security elements within the confines of regulatory or leadership direction</li><li>
Must be team oriented, willing to support each other and share experience</li><li>
Must have experience working with or managing vendors including support and change control</li><li>
VMWare or other virtual infrastructure support a plus</li><li>
Healthcare IT a plus</li></ul></div><div></div><div><b><br>
A day in the life of a Technical Support Engineer III at HSO:</b></div><div><ul><li>
Assist leadership in resource management as well as project resources.</li><li>
Become backup for the Information Technology Director regarding vendor management, support, and escalation.</li><li>
Review metrics and tools to proactively monitor hardware, application, and system performance, push alerts, and to provide daily, weekly, and monthly reports as required. Monitor system elements provided by external vendors.</li><li>
Manage internal network infrastructure including Active Directory, Group Policy, DNS and DHCP</li></ul></div><div></div><div><b><br>
Who We Are:</b></div><div></div><div><br>
HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay.</div><div></div><div><b><br>
Check out what HSO employees have to say about working for HealthSource of Ohio:</b></div><div></div><div><i><br>
I am thankful to work for a great company that treats their employees as one of their own!!!</i></div><div><b><i>
Medical Assistant/Receptionist, Mt. Orab</i></b></div><div></div><div><i><br>
HSO has been a breath of fresh air since the moment I arrived. I have never worked for an organization that values their employees so much! Instead of feeling replaceable, and like you are never &quot;doing enough&quot;, I am thanked for my work often. Staff is very familiar with &quot;upper management&quot; and they usually know us all by name! I never dread coming to work and am proud to work for an organization that values their staff as much as their patients!</i></div><div><b><i>
Care Coordinator, Loveland</i></b></div><div></div><div><br>
Visit our social media to learn more about HSO.</div><div></div><div><i><br>
Physical Activity: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move about</i> HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran</div></div><div></div>

Technical Support Engineer III

Banyan Software

<div><div><p>Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.</p>
</div><div></div><h1 class="jobSectionHeader"><b>
About Innovatum</b></h1>
<p>
Innovatum is an enterprise software company serving the medical device, pharmaceutical, and life sciences industries. Our customers build everything from orthopedic implants and surgical robots to ventilators and cancer therapies, and they rely on our software to run mission-critical operations in highly regulated environments. We are a tight-knit team of about 20 people, and we are a proud part of the Banyan Software family of enterprise software companies.</p>
<p>
We are in an exciting phase: continuing to support and evolve our established enterprise platform while preparing to launch a new SaaS product in 2027. This role will play a meaningful part in both.</p>
<h1 class="jobSectionHeader"><b>
About the Role</b></h1>
<p>
We are hiring a mid-level, customer-facing Technical Support Engineer to support customers operating our enterprise software in production and non-production environments. You will perform installations and upgrades, troubleshoot issues across Windows servers and virtual machines, and communicate clearly with customers from intake through resolution.</p>
<p>
This role is ideal for someone with strong technical fundamentals, an inquisitive problem-solving mindset, and high attention to detail. SQL skills will be used regularly. Deeper database administration knowledge is a plus but not a barrier to entry.</p>
<p>
You will join a small, cross-functional team where everyone contributes. Average ticket load is roughly 3 to 4 active cases per engineer at any time. After-hours coverage is rare, supported by a third-party answering service and a hierarchy call list, with only a handful of after-hours calls per year.</p>
<p><b>
Location: </b>Atlanta, GA (Hybrid: 3 days in office, 2 days remote)</p>
<p><b>
Employment Type: </b>Full Time</p>
<p><b>
Reports to: </b>Services Manager</p>
<p><b>
Compensation: </b>$75,000 to $100,000 USD annually, depending on experience</p>
<h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1>
<p><b>
Installations and Upgrades (approximately 20 to 25% of the role)</b></p>
<ul>
<li>Perform enterprise software installations, upgrades, and patching in customer environments.</li>
<li>Validate prerequisites, follow documented procedures, and complete post-install verification.</li>
<li>Provide backup coverage for our senior installation resource.</li>
</ul>
<p><b>Customer Support and Investigation (approximately 30 to 40% of the role)</b></p>
<ul>
<li>Serve as a primary customer-facing technical resource for support cases and troubleshooting calls.</li>
<li>Confirm impact and urgency, ask effective diagnostic questions, and provide timely status updates.</li>
<li>Explain resolutions in customer-friendly language.</li>
<li>Investigate issues using application logs, Windows Event Viewer, services, scheduled tasks, configuration settings, and basic networking checks.</li>
</ul>
<p><b>SQL Server Support</b></p>
<ul>
<li>Write and run queries to validate data and identify anomalies (joins, filtering, grouping, aggregations).</li>
<li>Perform basic DDL and DML as permitted: create or modify tables, insert, update, delete records.</li>
<li>Review SQL Server Agent jobs, check permissions, and monitor basic database health, with guidance available for less common tasks.</li>
</ul>
<p><b>Data Migration Support (growing over time)</b></p>
<ul>
<li>Assist senior team members with customer data migration projects as you become familiar with the system.</li>
</ul>
<p><b>Documentation and Collaboration</b></p>
<ul>
<li>Document troubleshooting steps, evidence, and outcomes in tickets.</li>
<li>Contribute to internal knowledge base articles.</li>
<li>Collaborate with implementation and engineering teams on escalations with strong technical evidence and clear reproduction steps.</li>
</ul><h1 class="jobSectionHeader"><b>Required Qualifications</b></h1>
<ul><li>3 to 6 years of experience in enterprise software support, technical support engineering, systems administration, or a similar customer-facing technical role.</li>
<li>Solid SQL query skills: comfortable writing SELECT statements with JOINs, filtering, grouping, and aggregations (more than just basic SELECT statements).</li>
<li>Strong troubleshooting skills in Windows server environments, including log analysis and Windows Event Viewer.</li>
<li>Ability to access and investigate customer environments via remote and VM access.</li>
<li>Strong written and verbal communication skills, including managing customer expectations and providing clear status updates.</li>
<li>Demonstrated ability to solve ambiguous problems using a structured approach and sound judgment.</li>
<li>High attention to detail and willingness to read log files line by line when needed.</li>
<li>Self-motivated with a strong desire to learn new software, environments, and support processes.</li>
<li>Willingness to ask for help and communicate proactively when stuck.</li>
</ul><h1 class="jobSectionHeader"><b>Expected Qualifications</b></h1>
<p>
We expect most strong candidates to have these. Minor gaps are addressable through onboarding.</p>
<ul>
<li>Experience performing enterprise software installations and upgrades, including prerequisites validation and post-install verification.</li>
<li>Familiarity with SQL Server DDL and DML: creating or modifying tables, writing inserts, updates, and deletes.</li>
<li>Exposure to SQL Server operational concepts: Agent jobs, user permissions and roles, backup and restore coordination.</li>
<li>Ability to write intermediate SQL: CTEs, subqueries, or aggregations used to investigate data anomalies.</li>
<li>Experience with ticketing systems (Freshdesk or similar) and remote support tools.</li>
</ul><h1 class="jobSectionHeader"><b>Nice-to-Have Qualifications</b></h1>
<p>
These are differentiators. Absence does not disqualify.</p>
<ul>
<li>Experience in life sciences, medical device, pharma, or other regulated manufacturing environments.</li>
<li>Experience troubleshooting printing systems (print servers, drivers, queues, network printers).</li>
<li>Familiarity with SQL Server high availability concepts: merge replication or Always On Availability Groups (basic architecture, monitoring, common issues).</li>
<li>Exposure to Microsoft Azure: supporting Windows and SQL workloads, basic VM management, networking, and storage.</li>
<li>SQL and database development experience: writing or troubleshooting stored procedures, triggers, or functions.</li>
<li>PowerShell scripting experience.</li>
</ul><h1 class="jobSectionHeader"><b>Core Competencies</b></h1>
<ul><li><b>Inquisitive problem-solver: </b>You form hypotheses, test them, and use evidence to converge on a fix.</li>
<li><b>Customer-first communicator: </b>Clear updates, good questions, realistic next steps.</li>
<li><b>Ownership mindset: </b>You drive issues end to end, including follow-up and documentation.</li>
<li><b>Patient learner: </b>Our software is mature and our industry is niche. Expect a real learning curve in the first year. We will support you, but you need to bring curiosity.</li>
</ul><h1 class="jobSectionHeader"><b>What We Offer</b></h1>
<ul><li>Meaningful work supporting customers in mission-critical, regulated industries.</li>
<li>A small, collaborative team where your contributions are visible.</li>
<li>Opportunity to grow with us as we launch a new SaaS product in 2027.</li>
<li>Hybrid work model with 2 work-from-home days per week.</li>
<li>Competitive benefits package.</li>
</ul><h1 class="jobSectionHeader"><b>Work Authorization</b></h1>
<p>
This role is based in the United States. We are unable to provide visa sponsorship for this position.</p><p></p><div><p><br>
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.</p>
<p></p>
<div><b><i>Recruitment Notice</i></b></div>
<div>Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation.</div>
<p></p>
<p><b><i>Beware of Recruitment Scams</i></b></p>
<p>
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.</p>
<p><b>
Protect yourself by following these steps:</b></p>
<ul>
<li>Verify that all communications from our recruiting team come from an <b>@banyansoftware.com</b> email address.</li>
<li>Remember, employers will <b>never</b> request payment or banking information during the hiring process.</li>
<li>If you receive a suspicious message, <b>do not respond</b> &mdash; instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it.</li>
</ul>
<p>Your safety and security are important to us. Thank you for staying vigilant.</p></div></div><div></div>

Technical Support Engineer - Innovatum

Antal International

<div>
 <p>
  💼 About the Opportunity
 </p>
 <p>
  A globally recognised cybersecurity software company, trusted by over 2,200 leading organisations worldwide, is expanding its Support function. Their platform secures critical workloads across public cloud, private cloud, containers, and on-premises environments. This is an excellent opportunity to join a high-performing international team in a technically challenging, customer-facing role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  📋 Role Overview
 </p>
 <p>
  As a Technical Support Engineer, you will serve as a primary point of contact for enterprise customers across the globe. You will troubleshoot complex network security environments, contribute to the support knowledge base, and collaborate closely with R&amp;D, Delivery, and Product Management teams. This is a 24x7 support operation requiring flexibility with working hours.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Deliver technical support to enterprise customers and partners via email, phone, and web-based sessions, assisting with product installation, day-to-day operations, and issue resolution.
  </li>
  <li>
   Maintain and enrich the internal knowledge base, contributing to the ongoing development of the support organisation.
  </li>
  <li>
   Introduce and refine support methodologies and tools to enhance service delivery.
  </li>
  <li>
   Collaborate effectively with global support teams, as well as cross-functional departments including Engineering, Delivery, and Product Management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements
 </p>
 <ul>
  <li>
   Minimum 2 years of experience in a similar technical support role within a software company.
  </li>
  <li>
   Solid working knowledge of Linux/UNIX environments.
  </li>
  <li>
   Hands-on experience with firewall administration and configuration (e.g., Check Point, Cisco, Juniper, Fortinet, or equivalent).
  </li>
  <li>
   Background in supporting network security software solutions.
  </li>
  <li>
   Self-motivated, resourceful, and solution-oriented, able to manage complex issues independently.
  </li>
  <li>
   Excellent verbal and written communication skills in both Arabic and English.
  </li>
  <li>
   Quick learner with the ability to absorb and apply new technical knowledge efficiently.
  </li>
  <li>
   Collaborative team player with a professional attitude and strong personal integrity.
  </li>
  <li>
   Ability to remain composed under pressure and manage multiple tasks simultaneously.
  </li>
  <li>
   Flexibility to work irregular hours in support of a global 24x7 customer base.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Nice to Have
 </p>
 <ul>
  <li>
   Demonstrated experience supporting customers in the Middle East (ME) region.
  </li>
  <li>
   Exposure to SRE or DevOps practices.
  </li>
  <li>
   Familiarity with Linux scripting languages such as PERL or shell scripting.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   This role is placed through Antal International, a specialist executive search firm. All applications are treated with full confidentiality. We are committed to equal opportunity and welcome candidates from all backgrounds.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Interested? Send your CV directly through LinkedIn or reach out to discuss the role in more detail.
  </strong>
 </p>
</div>


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