technical support engineer

Intradyn

<div><p>We are seeking a <b>Technical Support Engineer &ndash; Level 2</b> to join our growing support team. This role is designed for an experienced professional who can directly resolve complex technical issues for the <b>Intradyn web application</b> while providing outstanding customer support. The ideal candidate will combine strong technical knowledge with excellent communication and organizational skills, ensuring that customers receive timely, effective, and professional assistance.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul>
<li>Serve as the <b>primary technical contact</b> for customers using the <b>Intradyn web application</b>.</li>
<li>Provide technical support for the <b>Intradyn web application</b>, leveraging knowledge of Linux operating systems, databases, networking, security, virtual machines, and hardware to troubleshoot and resolve issues.</li>
<li>Troubleshoot and resolve customer-reported issues via phone, email, ticketing system, and remote sessions.</li>
<li>Maintain accurate records of issues, solutions, and follow-ups using the company&rsquo;s <b>Support CRM</b> system.</li>
<li>Collaborate with engineering, QA, and product teams to escalate and resolve recurring or high-priority issues.</li>
<li>Document solutions, create internal knowledge base articles, and contribute to customer-facing documentation.</li>
<li>Ensure all issues are handled with attention to detail, accuracy, and professionalism.</li>
<li>Participate in on-call rotations (if applicable).</li></ul><p><br>
</p><p></p><p><b>Requirements</b></p><p><b>
R</b>3&ndash;5 years of experience in <b>technical support, IT support, or system administration</b>.</p><ul>
<li>Strong working knowledge of:</li>
<li><ul><li><b>Linux OS</b> administration and troubleshooting.</li>
<li><b>Web applications</b> and common frameworks.</li>
<li><b>Database systems</b> (MySQL, PostgreSQL, or similar).</li>
<li><b>Networking fundamentals</b> (TCP/IP, firewalls, routing, VPNs).</li>
<li><b>Email Server fundamentals </b>(Microsoft Exchange, Microsoft hosted Exchange, Google Workplace).</li>
<li><b>IT security principles</b>.</li>
<li><b>Virtual machines</b> (VMware, VirtualBox, Hyper-V, etc.).</li>
<li><b>Hardware troubleshooting</b>.</li>
</ul></li><li>Experience working with <b>support CRM/ticketing systems</b> (Zendesk, Freshdesk, Salesforce Service Cloud, or equivalent).</li>
<li>Excellent <b>verbal and written communication</b> skills in <b>English</b>.</li>
<li>Strong interpersonal skills with the ability to build positive relationships with customers and internal teams.</li>
<li>Highly <b>organized, thorough, and detail-oriented</b>.</li>
</ul><p><b>Preferred Skills</b></p><ul>
<li>Certifications such as <b>CompTIA Linux+, Network+, Security+, or equivalent</b>.</li>
<li>Experience with scripting (Bash, Python, or similar) for automation.</li>
<li>Familiarity with cloud platforms (AWS, Azure, GCP).</li></ul><p><br>
</p><p></p><p><b>Benefits</b></p><ul>
<li><b>Competitive Compensation</b>: A salary and benefits package designed to reward your skills and contributions.
</li><li><b>Innovative Environment</b>: The opportunity to work with cutting-edge technologies and diverse systems that will challenge and expand your expertise.
</li><li><b>Collaboration &amp; Support</b>: Join a team that values open communication, knowledge sharing, and mutual success.
</li><li><b>National Holidays</b>: You will receive all official national holidays in Turkey, allowing you to enjoy local traditions and time with family.</li></ul></div>

Technical Support Engineer

Sybrid Pvt Ltd - A Lakson Group Company

<p><b>Internship Opportunity Leading to Permanent.</b></p><p><b>Position:</b> Technical Support Engineer</p><p><b>Qualification:</b></p><p>Should be fresh graduate in BS Computer Science, IT/Software Engineering or related field.</p><p><b>Package:</b> 37,000 per month</p><p><b>Duration:</b> 6 months</p><p><b>Shifts: </b>Morning, Evening and Night</p><p><b>Location:</b> Lahore, kot Lakhpat</p><p>Job Types: Full-time, Internship<br/>Contract length: 6 months</p><p>Work Location: In person</p>

Logix Solutions

<p><b>Job Title:</b> Technical Support Engineer &ndash; Office-Based<br/><b>Location:</b> Karachi, Pakistan</p><p><b>About the Role:</b><br/>Logix Solutions is hiring a <b>Technical Support Engineer</b> for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to <b>Solar Inverters and Lithium Batteries</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical assistance to end-customers and solar installers via phone regarding <b>product settings, faults, and installations</b>.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of <b>Electrical and Electronics systems</b> to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support <b>R&amp;D</b> teams by helping manage and document physical complaints of products received at the Head Office.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Bachelor&rsquo;s Degree</b> in Electronics, Electrical Engineering, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Background in <b>Power Electronics or Solar Inverters</b> is a plus (not mandatory).</li></ul><p><b>Skills &amp; Attributes:</b></p><ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul><p><b>What We Offer:</b></p><ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: <b>PKR 45,000 &ndash; 50,000</b></li><li>Start Date: <b>As Soon As Possible</b></li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Jotun Group

<div><div>SUMMARY OF THE ROLE</div><div></div>
Jotun Egypt is currently seeking a skilled and motivated Civil or Architecture Engineer to join our Decorative Projects team as a Technical Support Engineer.<br>
<br>
In this role, you will supervise ongoing painting works on projects in Cairo and other remote locations to ensure the correct products are used and applied properly, in accordance with Jotun's technical data sheets and method statements, to achieve the desired performance.<br>
<br>
This position is based at our head office in New Cairo and will report to the Technical Sales Support Manager&mdash;Decorative Projects Team.<div></div><div>
Main responsibilities:</div><ul><li><div>
Regular visits to project sites to ensure paint is applied correctly and in full compliance with specified procedures and standards.</div></li><li><div>
Conduct on-site assessments, inspections, and reports to confirm that all painting activities meet established specifications, including testing to ensure required quality levels.</div></li><li><div>
Handling complaints through site inspections and tracking full investigation cycle with concerned stakeholders.</div></li><li><div>
Work with the R&amp;D team for troubleshooting and providing accurate technical recommendations; also support field trials for new products in coordination with Jotun&rsquo;s laboratory.</div></li><li><div>
Suggest appropriate painting procedures and products based on changing site needs, monitor paint usage, and report any deviations or shortages to relevant stakeholders.</div></li><li><div>
Ensure all painting tasks adhere to HSE regulations and safety protocols at the site.</div></li></ul><div></div><div>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</div><div></div><div>
Requirements we Look for:</div><ul><li><div>
Should be able to communicate in English and Arabic.</div></li><li><div>
Bachelor's degree in Civil or Architecture Engineering.</div></li><li><div>
Minimum 3 years of experience in construction sites.</div></li></ul><div></div><div>
Competencies We Look for</div><ul><li><div>
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively</div></li><li><div>
Acts on own initiative, makes things happen and accepts responsibility for the results</div></li><li><div>
Builds a useful network of contacts and relationships and utilizes it to achieve objectives</div></li><li><div>
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively</div></li><li><div>
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals</div></li><li><div>
adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.</div></li></ul><div></div><div>
We Offer</div><ul><li><div>
Competitive compensation and benefits</div></li><li><div>
Continuous learning opportunities and training activities through on-the-job training and our in-house learning Academy.</div></li><li><div>
Career development opportunities across multiple disciplines and geographies</div></li><li><div>
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores</div></li><li><div>
A supportive and inclusive company culture where you can be your authentic self</div></li><li><div>
A focus on having fun together through team buildings and social activities</div></li></ul><div></div><div><br>
POSITION INFORMATION</div><div></div><div>
Company:</div>
El-Mohandes Jotun S.A.E.<div><br>
Contract Type:</div>
Fixed Term (Fixed Term)<div></div><div>
Time Type:</div>
Full time<div></div><div>
CLOSING DATE (dd.mm.yyyy):</div>
21.10.2025<div></div><div>
WHO WE ARE</div><div></div>
Jotun&rsquo;s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.<div></div>
El-Mohandes Jotun S.A.E., established in 1983, is one of the key markets within the MEIA region. With 2 production facilities, 3 warehouses and more than 350 employees, we aim to further strengthen Jotun&rsquo;s position in Egypt through ambitious market growth plans that focus on innovation, efficiency and profitability.<div></div><div>
Visit our <div>Career Page</div> to know more about life at Jotun.</div><div></div><div>
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</div><div></div><div>
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.</div><div></div><div>
If you think that this role is what you could be doing next, apply now!</div></div>

HR Force International

<b>Job Summary:</b><br>
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
<br><br>
<b>Requirements:</b><br>
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>


Recruitzz

<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or Computer Software.</li><li>Hands-on knowledge of XAMPP, PHP/MySQL applications (mandatory).</li><li>Familiarity with MS SQL Server, MySQL, and database deployments.</li><li>Experience with IIS Server configuration and SSL management.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent spoken and written English communication skills.</li><li>Active listening and questioning ability to identify problems quickly.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Strong multitasking and organizational skills.</li><li>Team player with a detail-oriented mindset.</li></ul><p>Onsite Position in Model Town Lahore.</p><p>Job Types: Full-time, Internship</p><p>Pay: Up to Rs35,000.00 per month</p><p>Application Question(s):</p><ul><li>In which domain did you complete your bachelor&rsquo;s degree(BSCS,BSIT,BSSE,BBA etc)</li><li>Onsite position in Model Town Lahore, Are you willing?</li><li>Are you from Lahore?</li></ul><p>Experience:</p><ul><li>Technical Support Engineer: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><p><b>
About the Role:</b></p>
<p>
The Lead Technical Support Engineer is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer, the Lead Technical Support Engineer is the go-to individual for troubleshooting complex issues or product-level bugs that technical support engineers cannot resolve.</p>
<p>
In addition to managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers, the Lead Technical Support Engineer also provides leadership to the technical support team. This includes mentoring, training, and coaching other technical support engineers, helping them to develop their skills and expertise.</p>
<p>
One of the key responsibilities of the Lead Technical Support Engineer is to collaborate with engineering teams across the company, including product development, quality assurance, and Backend teams, to identify and address technical issues that are affecting customers.</p>
<p>
The Lead Technical Support Engineer is also responsible for driving continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues, creating and implementing new support processes and procedures, and working closely with the Technical Lead to ensure that technical support is aligned with the company's overall strategy and goals.</p>
<p><b>
What You&rsquo;ll Do:</b></p>
<ul>
<li>Must have a deep understanding of the product, be able to analyze and diagnose complex issues, and provide solutions that minimize user disruption.</li>
<li>Identify and resolve complex technical issues as well as product-level limitations that cannot be resolved by Technical support engineers.</li>
<li>Responsible for creating and maintaining technical documentation for internal and external use. They must ensure that documentation is up-to-date, accurate, and easy to understand.</li>
<li>Work closely with cross-department teams, such as product development, quality assurance, and backend engineering teams, to identify and address technical issues that are affecting customers.</li>
<li>Must have excellent communication and collaboration skills to work effectively with different teams.</li>
<li>Provide leadership and mentoring to Technical Support Engineers. They must share their knowledge and expertise to help other team members improve their technical skills.</li>
<li>Responsible for identifying opportunities for process improvement and driving changes to improve the efficiency and effectiveness of technical support. They must have a continuous improvement mindset and be able to work collaboratively with different teams to implement process changes.</li>
<li>Required to participate in on-call support rotations to provide 24/7 support to incoming escalations during business hours as well as after hours. They must be available to respond to urgent support requests and be able to resolve issues promptly.</li>
</ul><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For:</b></h3>
<ul><li>Minimum 3-year tenure in Technical Support | Customer Support</li>
<li>Must have a good understanding of SQL, and API</li>
<li>Should have a basic knowledge of one of the coding languages</li>
<li>Respond to customer inquiries and issues: Provide timely and accurate responses to customer inquiries and issues via phone, email, or chat.</li>
<li>Diagnose and troubleshoot technical issues: Use technical knowledge and analytical skills to diagnose and troubleshoot technical issues. Identify root causes of problems and develop effective solutions to address them.</li>
<li>Escalate issues as needed: When an issue cannot be resolved at the Technical Support level, escalate the issue to the appropriate team or personnel. Provide detailed information about the issue and steps taken to resolve it.</li>
<li>Document technical issues and solutions: Maintain detailed records of customer inquiries, issues, and solutions in a ticketing system or other databases. Ensure that information is accurate, up-to-date, and easily accessible to other team members.</li>
<li>Collaborate with cross-functional teams: Work closely with other teams, such as Tier 1 support, engineering, and product management, to resolve complex issues and improve customer support processes.</li>
<li>Contribute to knowledge management: Develop and update knowledge base articles, FAQs, and other support materials to help customers resolve common issues independently.</li>
<li>Provide excellent customer service: Maintain a positive and professional attitude while providing customer support. Strive to exceed customer expectations and provide a high level of customer satisfaction.</li>
<li>Participate in on-call rotation: Be available to provide technical support during off-hours, weekends, and holidays as part of an on-call rotation schedule.</li>
<li>These responsibilities require excellent communication and problem-solving skills, technical knowledge and analytical skills, attention to detail, and the ability to work well in a team-oriented environment.</li>
</ul></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p><p></p><p><i><br>
</i></p><p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Lead Technical Support Engineer

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