technical support engineer

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div> 

So, what&rsquo;s the role all about?

We are looking for an enthusiastic and detail-oriented Advanced Technical Support Engineer to provide top-tier support for innovative cloud-based solutions. This role is ideal for early-career professionals who are passionate about learning and resolving complex issues while working closely with senior engineers and cross-functional teams.

How will you make an impact?
<ul><li>Analyze and resolve technical support cases raised by customers and internal teams.</li></ul>
<ul><li>Use diagnostic tools and logs to identify root causes of issues.</li></ul>
<ul><li>Collaborate with peers and senior engineers to develop documentation, scripts, and troubleshooting guides.</li></ul>
<ul><li>Escalate complex or critical issues following defined procedures.</li></ul>
<ul><li>Contribute to internal knowledge base and support documentation.</li></ul>
<ul><li>Participate in training to enhance cloud support and technical troubleshooting capabilities.</li></ul>

Have you got what it takes?
<ul><li>1&ndash;3 years of experience in technical or cloud support.</li></ul>
<ul><li>Basic understanding of SQL and log analysis.</li></ul>
<ul><li>Exposure to scripting (e.g., PowerShell, Bash).</li></ul>
<ul><li>Familiarity with REST/SOAP APIs and their usage.</li></ul>
<ul><li>Good communication and analytical skills.</li></ul>
<ul><li>Eagerness to learn and adapt to evolving cloud technologies.</li></ul>

 You will have an advantage if you also have:
<ul>
<li>Scripting knowledge in Shell, PowerShell, or Python.</li>
</ul><ul><li>Understanding of containerization (Docker) and orchestration (Kubernetes).</li>
</ul><ul><li>ITIL Foundation certification or working knowledge of ITIL processes.</li>
<li>Exposure to CI/CD pipelines and DevOps practices.</li>
</ul>
What&rsquo;s in it for you?
<ul>
<li>Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</li></ul> 


Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8770 
Reporting into: Technical Manager /Director of Engineering 
Role Type: Individual Contributor 

</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Technical Support Engineer

Intelligence Solutions System Software Design

Job Title: Support EngineerLocation: Abu Dhabi UAEEmployment Type: Full-TimeExperience Required: Minimum 1 yearJob DescriptionWe are looking for a motivated and skilled Support Engineer to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting application issues, and assisting in system maintenance and enhancements.Key ResponsibilitiesProvide technical support to users and resolve application-related issuesTroubleshoot problems involving SQL Server databases, .NET applications, and APIsWork closely with the development team to identify and fix system bugsAssist in monitoring system performance and ensuring system stabilityDocument issues, solutions, and technical proceduresRequired Qualifications &amp; SkillsMinimum 1 year of experience in a technical support or application support roleStrong knowledge of SQL Server (queries, basic troubleshooting)Experience with .NET technologiesUnderstanding of APIsGood analytical and troubleshooting skillsStrong communication and customer service skillsJob Type: Full-time

chemical pvt. limited

Technical Support EngineerLocation KarachiThe incumbent should be a Bachelor Degree in the Mechanical /Electrical/Electronics field, having 3-5 years experience of after Sales in any manufacturing industry.Apply:Interested candidates may apply at farasatmateen@gmail.com with email subject via whatsapp 0333-3537485.Job Type: Full-timeWork Location: In person

Qualys

<div><div>Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!</div><div></div><div>
The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Services.</div><div></div><div> 
 We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is technically motivated. 
 
Qualifications 
The ideal candidate will have strong hands-on networking knowledge and have at least 1-2 years of previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. The applicant will have a deep understanding of network services, and how they work from a protocol/configuration level. 
 
Required: 
 
1-2 years of experience in a technical support role. 
Unix/Linux experience in an enterprise environment. 
In-depth TCP/IP understanding. 
LAN/WAN infrastructures. 
Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH). 
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. 
Windows Active Directory authentication and security. 
Knowledge of Samba/Active Directory integration 
CIFS, DNS, ACL, server/client configuration. 
Outstanding troubleshooting and analytical skills. 
Excellent written and verbal communication skills. 
Splunk usage including but not limited to log queries and report/dashboard generation 
Bachelor of Science, preferably with a major in Computer Science or equivalent experience 
Preferred: 
 
Knowledge of Cloud Platforms AWS, Azure, and GCP user management 
Experienced with packet capture review and diagnosis. 
Previous API support and Regex knowledge. 
Scripting experience (Bash, Python) 
Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). 
Oracle and Microsoft SQL knowledge highly desirable. 
CCNA, MCSE, CISSP, CompTIA Security , and CEH highly desirable. 
Bilingual candidates highly desirable (Spanish, French, German, Chinese, Portuguese) 
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)</div><div></div><div>
Qualys is an Equal Opportunity Employer, please see our <div>EEO policy</div>.</div></div>

Violet Infosystems Private Limited

Open Position: Technical Support Engineer Location: Malad (West), Mumbai Experience: 2 Years to 9 Years Qualification: Graduate Only Mumbai Suburban-based location (Dahisar to Dadar) candidates apply for the Position. We are working 6 days, i.e., from Monday to SaturdayJob Description:-<ul><li>Research and identify solutions to users&rsquo; concerns/issues regarding software applications.</li><li>Diagnose and troubleshoot product-related issues, including account set-up.</li><li>Ask customers targeted questions to understand the root of the problem quickly.</li><li>Track Application issues through the resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they&rsquo;ve solved a technical issue.</li><li>Proper and timely escalation of unresolved issues to appropriate internal teams.</li><li>Provide prompt and accurate resolution feedback to customers' concerns.</li><li>Proactively raising the concerns/gaps identified.</li><li>Refer to internal databases or external resources to provide accurate technical solutions.</li><li>Ensure all issues are properly logged.</li><li>Keep all required stakeholders updated on the status of priority issues raised.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their applications are fully functional after troubleshooting.</li><li>Identify the area where training is required for customers/teams internally.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Build and maintain cordial relationships with clients.</li></ul>Requirements:-<ul><li>Good Communication</li><li>Email Etiquette&#8203;</li><li>Technical Skills</li><li>Ticketing Tools</li><li>SQL Database Queries</li><li>Advanced Excel</li><li>Implementation Support</li><li>Software Help Desk</li><li>Help Desk Support</li><li>Remote Support</li><li>Implementation Manager</li></ul>Job Types: Full-time, PermanentPay: &#8377;420,000.00 - &#8377;1,200,000.00 per yearBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Connect Communications

Position: Technical Support Engineer Location: Karachi Company: Leading ISP Company Job Type: Full-time Experience Required: Fresh to 1 Year Education: Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field Certifications: CCNA (mandatory)Job Responsibilities:<ul><li>Provide L1/L2 technical support to customers for internet connectivity and network-related issues.</li><li>Troubleshoot hardware, software, and network issues remotely and on-site if needed.</li><li>Configure and maintain routers, switches, firewalls, and other networking equipment.</li><li>Escalate unresolved issues to higher-level support or engineering teams for further assistance.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Maintain documentation of issues, solutions, and processes.</li><li>Coordinate with field teams and other departments for swift issue resolution.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field.</li><li>CCNA certification is mandatory.</li><li>Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.</li><li>Hands-on experience with routers, switches, and troubleshooting tools.</li><li>Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.</li><li>Strong problem-solving skills and customer-oriented attitude.</li><li>Excellent communication skills (verbal and written).</li></ul>Job timings / Place of work:<ul><li>Full Time (Rotational Shifts)</li><li>Onsite ( Karachi-based )</li></ul>Salary &amp; Perks:The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

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