technical support engineer

Location Solutions

<p><b>Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.</b></p><p><b>Task and Responsibilities</b></p><ul><li>Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect</li><li>Technical Support &ndash; Be part of the Support team</li><li>Technical Training &ndash; This will require the candidate to have excellent presentation skills and confidence when speaking in English.</li><li>Technical Writing &ndash; Compiling technical drawings and instructions for our products and solutions.</li><li>Provide technical assistance to colleagues within the company when required.</li><li>Answer customer requests using the ERP ticketing system.</li><li>Configuring IOT devices based on the customer&rsquo;s requirements</li><li>Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.</li><li>Create configurations for devices based on specific needs.</li><li>Collaborate with hardware manufacturers to address bugs and resolve issues.</li><li>Work closely with the system development team to implement improvement ideas and resolve bugs.</li><li>Must be familiar with the physical hardware installation of the MDVR unit, cameras, and associated sensors (G-sensors, panic buttons, door sensors, fuel sensors) within a vehicle's structure. This includes using ruggedized, shock-absorbing mounts to ensure durability in a mobile environment.</li><li>Remote Management Assisting with real-time tracking, live video viewing, and remote configuration or firmware upgrades.</li><li>Alarm and Event Management Setting up and troubleshooting various smart alarms, such as overspeed warnings, driver fatigue alerts, and emergency triggers.</li><li>Data Retrieval and Analysis Helping fleet managers retrieve specific video evidence (e.g., in case of an accident or incident) and generate operational reports.</li><li>Troubleshooting Hardware Issues Diagnosing problems related to power supply, camera connectivity, GPS signal loss, or storage medium failures.</li></ul><p><b>Requirements</b></p><ul><li>Ability to understand and work with all types of clients.</li><li>Highly customer-oriented.</li><li>Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.</li><li>Advanced computer and software skills &ndash; MS Office included.</li><li>Attention to detail, systematic approach to problem-solving.</li><li>Professional attitude and behavior, customer-focused.</li><li>Highly organized, assertive, decisive, and patient.</li><li>Ability to build relationships with customers</li><li>Ability to work well both with a group and independently</li><li>Out of the box thinking mindset; is willing to learn and work in a dynamic environment</li><li>Driving License is a plus.</li><li>Graduate of BSECE or BSCpE is an advantage</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>License/Certification:</p><ul><li>Electronics and communication Engineer (Required)</li></ul><p>Work Location: In person</p>

Technical Support Engineer

Intertec Systems

<div><div><div><div><div>Technical Support</div></div><div><div>
Dubai</div></div><div><div>
Permanent</div></div></div></div>
<div><p><b>
Job Title:</b> Technical Support Engineer</p><p><b>
Job Purpose:
</b></p><p>The Office 365 L3 Engineer is a senior technical resource responsible for architecting, administering, and optimizing Microsoft 365 services, including Exchange Online, Exchange On‑Premises, Teams, SharePoint, OneDrive, Intune, and Azure Active Directory. The role provides Tier‑3 escalation support, leads complex troubleshooting, drives modernization initiatives, leads migrations, and ensures secure, resilient, and high‑performing hybrid email environments. This position acts as a technical SME (Subject Matter Expert) and works closely with architecture, security, and operations teams to design and implement enterprise‑grade M365 solutions</p><p><b>
Qualification:</b> Graduation</p><p><b>
Certification:</b>
</p><ul><li>Microsoft Certifications:</li></ul><ul><li>
MS‑102: Microsoft 365 Administrator
</li><li>MS‑700: Teams Administrator Associate
</li><li>AZ‑104: Azure Administrator
</li><li>Exchange Server certification (legacy)
</li></ul><p><b>Experience:</b> 8 - 10 Years</p><p><b>
Responsibilities:</b></p><p>
Advanced Office 365 &amp; Exchange Administration
</p><ul><li>Architect, configure, and support end‑to‑end administration of Office 365 services.
</li><li>Manage and optimize hybrid Exchange environments (Exchange Online + Exchange Server 2013/2016/2019).
</li><li>Oversee hybrid connectivity including Hybrid Configuration Wizard (HCW), OAuth, connectors, federation, and mail flow.
</li><li>Perform advanced troubleshooting across all M365 workloads.
</li><li>Lead O365 service configuration including:</li></ul><ul><li>
Mail flow &amp; transport routing
</li><li>Mobile device management via Intune
</li><li>SharePoint/OneDrive governance
</li><li>Teams collaboration &amp; telephony features
</li><li>Azure AD identity and access management
</li></ul><p>L3 Escalations &amp; Complex Issue Resolution
</p><p>Handle top‑tier escalations across:
</p><ul><li>Exchange On‑Prem mail queues, transport pipelines, DAG replication, and database issues.
</li><li>Outlook/Autodiscover modern authentication issues.
</li><li>Hybrid mail flow breakdowns and OAuth trust failures.
</li><li>M365 identity issues: SSO, MFA, AAD Connect, Sync errors, Conditional Access.
</li><li>Advanced Teams issues (policy conflicts, call flow, SBC integration).
</li><li>SharePoint Online structural and permission escalations.
</li><li>OneDrive sync, large‑scale permission restorations &amp; data recoveries.
</li><li>Perform deep diagnostic analysis using:</li></ul><ul><li>
Message Trace, MFCMAPI, EXRCA tests
</li><li>Azure AD Sign‑in logs
</li><li>Network traces (Fiddler/Wireshark)
</li><li>DIG, Nslookup for DNS issues
</li></ul><p>Monitoring, Optimization &amp; Problem Management
</p><ul><li>Proactively monitor Office 365 and Exchange servers, message queues, and service health dashboards.
</li><li>Perform root cause analysis (RCA) and provide long‑term remediation plans.
</li><li>Optimize hybrid configurations, connectors, and performance bottlenecks.
</li><li>Automate routine tasks and monitoring using PowerShell scripting.
</li></ul><p>Security, Governance &amp; Compliance Leadership
</p><p>Drive implementation of advanced M365 security measures:
</p><ul><li>Conditional Access &amp; Identity Protection
</li><li>Microsoft Defender for Office 365 (Safe Links, Safe Attachments)
</li><li>DKIM, DMARC, SPF &amp; advanced email authentication
</li><li>DLP, retention labels, retention policies &amp; eDiscovery
</li><li>Exchange Online Protection (EOP) &amp; anti‑spam tuning
</li><li>Audit log review and compliance reporting
</li></ul><p>Ensure alignment with industry compliance (ISO, NIST, GDPR, etc.).
</p><p>Migrations, Upgrades &amp; Enterprise Projects
</p><ul><li>Lead full‑scale migrations:</li></ul>
Exchange On‑Prem<ul><li> Exchange Online (hybrid, staged, cutover)
</li><li>Tenant‑to‑Tenant migrations
</li><li>Legacy system modernization (Lotus Notes, older Exchange versions)
</li><li>Drive Teams adoption, telephony integrations, and governance.
</li><li>Participate in architecture and roadmap planning with leadership.
</li><li>Coordinate with other teams on cross‑platform integrations.
</li></ul><p>Technical Leadership &amp; Documentation
</p><ul><li>Mentor L1/L2 teams; serve as the technical SME.
</li><li>Conduct knowledge transfer sessions and build runbooks.
</li><li>Create architecture diagrams, SOPs, and configuration baselines.
</li><li>Review and approve change requests as a senior authority.
</li></ul><p><b>Mandatory</b></p><ul><li>
Deep expertise in:</li></ul><ul><li>
Exchange Server (2013/2016/2019)
</li><li>Exchange Online
</li><li>Hybrid topologies &amp; coexistence
</li><li>Mail flow, transport logs, connectors
</li><li>Azure Active Directory &amp; identity management
</li><li>Modern authentication, OAuth, SSO
</li><li>Advanced PowerShell proficiency (Exchange Online, MS Graph).
</li><li>Strong troubleshooting experience across:</li></ul><ul><li>
Teams &amp; Teams Voice
</li><li>SharePoint Online &amp; OneDrive
</li><li>Intune &amp; MDM/MAM
</li><li>AAD Connect (sync issues, identity conflicts)
</li><li>Extensive experience managing backups &amp; recovery tools.
</li><li>Strong understanding of network concepts, DNS, email security.
</li><li>Experience coordinating large‑scale migrations and enterprise projects.
</li><li>Solid grasp of ITIL principles (Incident, Change, Problem).
</li><li>Strong troubleshooting skills for hybrid and cloud-based M365 systems.
</li><li>Familiarity with ITIL processes (Incident, Change, Problem management).
</li><li>Excellent communication and documentation skills.</li></ul></div></div>

EST Analytical

<p><b>About the Company</b></p><p>Velaris is a manufacturer of high-quality automated analyzers for the laboratory and process industries. The company consists of multiple well-known brands such as Skalar, EST, Promochrom, Gerstel, TE instruments, LCTech and Markes International. Velaris has grown into a multinational organization with subsidiaries in most European countries and North America. North America headquarters is located in Cincinnati, OH. Our analyzers are mostly used in a variety of laboratories, such environmental laboratories, universities, drinking and wastewater treatment facilities, food industries, pharmaceutical and agriculture.</p><p><b>About the Role</b></p><p>We are looking to add a Technical Support Engineer for our Cincinnati, OH location</p><p><b>Responsibilities</b></p><ul><li>Provide technical support via phone and email</li><li>Create support tickets using our CRM database and follow up on open tickets on a timely basis</li><li>Escalate problems to 2nd tier support when required</li><li>Provide remote assistance for software diagnostics using TeamViewer and other tools</li><li>Perform repairs and prepare loaner equipment</li><li>Assist our field service engineers with sending parts/tools when required</li><li>Focus is on our combustion analyzers (carbon, nitrogen, sulfur)</li></ul><p><b>Qualifications</b></p><ul><li>Associate&rsquo;s degree in electronics, megatronics, chemistry / chemical engineering or equivalent</li><li>A Bachelor&rsquo;s degree in chemistry / chemical engineering is preferred</li><li>An electronics degree is acceptable if it is accompanied with chemistry/analytical laboratory experience</li></ul><p><b>Required Skills</b></p><ul><li>Previous experience with C/N combustion analyzers is a definite plus</li><li>Mechanically inclined with the ability to troubleshoot and repair instrumentation</li><li>Affinity towards learning new software programs</li><li>Ability to provide first line technical customer support via phone and email</li><li>Reliable and dependable, self-motivated, capable of working unsupervised as part of a team</li><li>Professional appearance and attitude</li><li>Excellent verbal and written communication skills</li></ul><p><b>Pay range and compensation package</b></p><p>We offer a challenging and dynamic career within a growing multinational organization, an open and collegial environment working with industry leaders, and a competitive salary with benefits. Salary range is between $60,000 and $70,000.</p><p><b>Equal Opportunity Statement</b></p><p>Velaris is committed to diversity and inclusivity in the workplace.</p><p>Pay: $60,000.00 - $70,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

The Risk Advisors

<p>We are looking for a detail-oriented and customer-focused <b>Technical Support Engineer</b> to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.</p><p><b>Key Responsibilities </b></p><p><b>Client Support &amp; Communication</b></p><ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul><p><b>Technical Troubleshooting</b></p><ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul><p><b>Server &amp; System Management</b></p><ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul><p><b>Coordination &amp; Documentation</b></p><ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul><p><b>Continuous Improvement</b></p><ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs50,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>The primary purpose of the Technical Support Engineer role is to ensure the effective deployment, maintenance, and support of our fleet management hardware and software solutions.</p>
<p>
The role involves a combination of hands-on hardware integration, technical troubleshooting, and customer interaction to deliver high-quality service and ensure customer satisfaction.</p>
<p>
This position plays a critical role in enhancing the functionality of our products by collaborating with internal teams and external partners, providing valuable insights for continuous improvement, and supporting our clients in optimizing their operations through the effective use of our solutions.</p></div><br>
</div><br>
</div></div></div></div><br>
<div><div>Role Details &ndash; Key Responsibilities and Accountabilities</div></div><br>
<div>
<div><p><b>Project Implementation Support (Hardware)</b></p>
<ul>
<li>Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.</li>
<li>Create configurations for devices based on specific needs.</li>
<li>Collaborate with hardware manufacturers to address bugs and resolve issues.</li>
<li>Work closely with the system development team to implement improvement ideas and resolve bugs.</li>
<li>Must be familiar with the physical hardware installation of the MDVR unit, cameras, and associated sensors (G-sensors, panic buttons, door sensors, fuel sensors) within a vehicle&rsquo;s structure. This includes using ruggedized, shock-absorbing mounts to ensure durability in a mobile environment.</li>
<li>Remote Management Assisting with real-time tracking, live video viewing, and remote configuration or firmware upgrades.</li>
<li>Alarm and Event Management Setting up and troubleshooting various smart alarms, such as overspeed warnings, driver fatigue alerts, and emergency triggers.</li>
<li>Data Retrieval and Analysis Helping fleet managers retrieve specific video evidence (e.g., in case of an accident or incident) and generate operational reports.</li>
<li>Troubleshooting Hardware Issues Diagnosing problems related to power supply, camera connectivity, GPS signal loss, or storage medium failures.</li>
</ul>
<p><b>Technician Support</b></p>
<ul>
<li>Lead new installation projects, including maintenance, repair, and removal tasks.</li>
<li>Provide guidance and support to technicians during installations and troubleshooting.</li>
</ul>
<p><b>Customer and Internal Support</b></p>
<ul>
<li>Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.</li>
<li>Provide customers with insights and recommendations to optimize their operations by analyzing system data.</li>
<li>Collaborate with other teams to enhance company processes, particularly in ERP improvement.</li>
<li>Conduct training sessions for clients to ensure effective use of our solutions.</li>
<li>Conducting internal training for the team to enhance the quality and build up teamwork</li>
</ul>
<p><b>Software Quality Assurance (Application Tools)</b></p>
<ul>
<li>Conduct usability testing to gather valuable insights for enhancing the user experience.</li>
<li>Work closely with the development team to ensure that software tools meet quality standards.</li>
</ul>
</div></div><br>
<div><div>Desired Skills, Qualifications &amp; Experience</div>
</div><br>
<div><div><div><div><div><div><ul><li>Bachelor&rsquo;s degree in engineering, computer science, or a related field.</li>
<li>Proven experience in hardware and software technical support, preferably in fleet management or a related industry.</li>
<li>Strong knowledge of GPS devices and vehicle accessories.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Ability to work collaboratively in a team environment.</li>
<li>Strong communication skills, both verbal and written.</li>
</ul>
<p><b>Additional Requirements:</b></p>
<ul>
<li>Experience with Teltonika devices and Zoho Ticketing system is a plus.</li>
<li>Ability to manage multiple projects and tasks simultaneously.</li>
<li>willingness to travel for on-site installations and support when necessary.</li>
<li>Availability to provide support during weekends, post-working hours, and public holidays in case of emergencies.</li>
</ul></div></div><br>
</div></div></div></div><br>
</div></div></div><div><div><div><div><b>Job Category: </b>Technical Support Engineer
</div><div><b>Job Type: </b>Full Time
</div><div><b>Job Location: </b>UAE</div></div></div></div></div></div></div></div><p></p>

AVIVE

<div><p><b>About Avive:</b></p>
<p>
Avive Solutions, Inc. (https://avive.life) is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission driven team that is quite literally saving lives. Sudden Cardiac Arrest (SCA) is a leading cause of death in the United States, and we are on a mission to change that! We are a dynamic organization that builds elegant, creative solutions to solve complex problems. Ultimately, our mission is for all cardiac arrest victims to have rapid access to life-saving defibrillation.</p>
<p>
Avive is taking a fresh approach to addressing this decades-old problem by innovating AED technology, coupled with a first-of-its-kind software platform solution to enable a quicker and more streamlined response to SCA emergencies. We believe that this unique combination of deploying advanced &ndash; yet still accessible &ndash; hardware, and software, has the potential to revolutionize out-of-hospital cardiac arrest response and massively impact SCA survival rates.</p>
<p>
Check out this short video that shows a glimpse of how our team is working to re-think cardiac arrest response and save lives! https://www.youtube.com/watch?v=2p4zfOWo62E</p>
<p>
Learn more about working at Avive: https://avive.life/careers/</p><p><br>
<b>
About the Role:</b><br>
<br>
We are seeking a Technical Support Engineer to serve as a highly technical, customer-facing resource supporting our connected hardware and software platform. This role is responsible for diagnosing and resolving complex issues across devices, systems, and data&mdash;often in real time.</p>
<p>
This is not a traditional support role. You will operate in a phone-first environment, working directly with customers while leveraging logs, backend data, and system insights to troubleshoot and resolve issues. You will own issues end-to-end, from initial intake through resolution or escalation, with a strong focus on root cause identification.</p>
<p>
We are looking for someone who thrives in a fast-paced environment, is comfortable getting into the technical details, and can clearly communicate complex issues in a way that makes sense to the customer.</p>
<h3 class="jobSectionHeader"><b>
What you'll do:</b></h3><div>
<p><b>
Technical Troubleshooting &amp; Resolution</b></p>
</div>
<ul><li>Diagnose and resolve complex issues across hardware, software, and system integrations</li>
<li>Analyze logs, system behavior, and backend data to identify root causes</li>
<li>Troubleshoot issues in real time, often while on live customer calls</li>
<li>Own issues end-to-end, ensuring timely and accurate resolution</li>
</ul><div><div><b>Customer-Facing Technical Support</b></div>
</div><ul><li>Provide support across phone, email, and chat, with a strong focus on phone-based interactions</li>
<li>Guide customers through technical troubleshooting in a clear, structured manner</li>
<li>Translate complex technical issues into simple, actionable steps</li>
<li>Maintain control of customer interactions while working through multi-step resolutions</li>
</ul><div><b>Systems &amp; Data Investigation</b></div>
<ul><li>Investigate discrepancies across systems such as Salesforce, NetSuite, and internal platforms</li>
<li>Understand how data flows across systems and impacts device behavior and customer experience</li>
<li>Resolve issues tied to orders, devices, connectivity, and account configuration</li>
</ul><div><b>Case Management &amp; Escalation</b></div>
<ul><li>Maintain detailed, accurate documentation of technical issues and resolution steps</li>
<li>Escalate issues when necessary with clear, complete, and actionable context</li>
<li>Partner with Engineering. Product, and Quality on deeper issues</li>
<li>Reduce unnecessary escalations through thorough investigation and problem-solving</li>
</ul><div><b>Continuous Improvement</b></div>
<ul><li>Identify recurring issues and contribute to long-term fixes</li>
<li>Improve troubleshooting guides, runbooks, and Help Center content</li>
<li>Stay current on product updates, system changes, and new technical workflows</li>
<li>Provide feedback to Product and Engineering to improve system reliability</li>
<li>Contribute to the continuous improvement of support processes, documentation, and troubleshooting resources.</li>
<li>Assist with special projects, product testing, or internal initiatives that help improve the customer experience.</li>
<li>Support the team during high-volume periods and maintain flexibility in a fast-paced, evolving startup environment.</li>
</ul><h3 class="jobSectionHeader"><b>Who you are:</b></h3><ul>
<li>3-6 years in technical support, support engineering, or similar roles</li>
<li>Experience in a complex system environment (hardware + software preferred)</li>
<li>Strong experience with:
<ul><li>Log analysis and system diagnostics</li>
<li>Troubleshooting across multiple systems (CRM, ERP, internal tools)</li>
<li>Familiarity with tools such as Salesforce, NetSuite, Zendesk, or similar</li>
</ul></li><li>Experience operating in a real-time, phone-first support environment</li>
<li>Strong problem-solving skills with a bias toward ownership and resolution</li>
<li>Detail-oriented with strong documentation habits</li>
<li>Energized by Avive&rsquo;s mission and excited to help deliver a best-in-class support experience that saves lives.</li>
</ul><h3 class="jobSectionHeader"><b>Bonus Points For:</b></h3><ul>
<li>Experience supporting connected devices, or hardware + SaaS platforms</li>
<li>Strong background in log analysis, system diagnostics, and root cause investigation</li>
<li>Experience working with Salesforce, NetSuite, Zendesk, Jira, or similar enterprise systems</li>
<li>Exposure to incident management or high-availability environments</li>
<li>Experience translating complex technical issues into clear, customer-friendly communication</li>
<li>Background working closely with Engineering and Product teams to resolve issues</li>
</ul><div><b>Equal Employment Opportunity</b></div>
<div>It is the policy of the company to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the company will provide reasonable accommodations for qualified individuals with disabilities.</div>
<div></div>
<div><i>Anticipated starting salary: $72,000 - $85,000</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Orange Business

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Join us at Orange Business!
 <br/>
 <br/>
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 <br/>
 <br/>
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Be the first line of support for our customers as a Technical Support Engineer, where you will navigate challenges, manage incidents, and ensure quality service delivery&mdash;all while having the opportunity to grow your technical prowess.
 <br/>
 <br/>
 <ul>
  <li>
   Provide support to GDO Customers through the Service Excellence Process, ensuring timely and accurate responses to customer inquiries.
  </li>
  <li>
   Manage incidents and changes effectively while maintaining clear and professional communication with customers.
  </li>
  <li>
   Act as a professional first point of contact for customers and ensure consistency in service quality.
  </li>
  <li>
   Log all incidents and changes promptly and accurately to facilitate tracking and resolution processes.
  </li>
  <li>
   Utilize software diagnostics and other utility programs to proactively and reactively diagnose fault-related cases.
  </li>
  <li>
   Keep customers updated throughout the resolution process and utilize internal escalation procedures as necessary.
  </li>
  <li>
   Collaborate with internal departments and external vendors to achieve fault resolution within prescribed SLAs.
  </li>
  <li>
   Own and resolve incidents and changes from initiation through to resolution, documenting all troubleshooting actions.
  </li>
  <li>
   English fluency is a must; proficiency in French is a considerable asset.
  </li>
  <li>
   The role requires adaptability and resilience in the face of technical challenges and client expectations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 You are a dedicated individual with a Bachelor of Science in Engineering, Telecommunications, or Computer Science, eager to learn about complex customer infrastructures and the services offered by Orange Business. You thrive in fast-paced environments and possess excellent interpersonal and communication skills, complemented by a strong customer-oriented attitude and goal-oriented mindset. Experience in networking technologies and fluency in English, along with knowledge of French, will set you apart.
 <br/>
 <br/>
 <strong>
  Your professional skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You have a strong willingness to learn and understand complex customer infrastructure and services.
  </li>
  <li>
   Your commitment to technical development drives your continuous pursuit of knowledge and skills enhancement.
  </li>
  <li>
   You are adaptable and can successfully navigate the rapid changes characteristic of a dynamic work environment.
  </li>
  <li>
   You possess a foundational understanding of relevant networking technologies and solutions.
  </li>
  <li>
   Your analytical and diagnostic capabilities enable you to effectively troubleshoot and resolve technical issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your soft skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You excel in interpersonal communication and are able to convey complex ideas clearly and effectively.
  </li>
  <li>
   Your friendly demeanor and collaborative spirit promote a positive team environment.
  </li>
  <li>
   Your customer-oriented mindset ensures that client needs are prioritized and addressed with care.
  </li>
  <li>
   You are goal-oriented and focused on delivering results while managing challenges.
  </li>
  <li>
   You demonstrate strong problem-solving skills and can remain composed under pressure while addressing customer concerns.
   <br/>
   <br/>
  </li>
 </ul>
 At Orange, we believe in empowering our team members to be innovators and problem solvers. Joining us means you will work in a supportive and dynamic environment where your technical ambitions and curiosity are encouraged and rewarded. You'll become an integral part of a team that values collaboration and personal growth while making a meaningful impact on the customer journey.
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  What We Offer
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   Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
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   Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
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   Professional Development: training programs and upskilling/re-skilling opportunities.
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   Career Growth: Internal growth and mobility opportunities within Orange.
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   Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
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   Reward Programs: Employee Referral Program, Change Maker Awards.
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  Only Your Skills Matter
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 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
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