technical support engineer

Teradyne

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<br>Technical Support Engineer
<br>ID: 11840
<br><b>Function:</b> Engineering
<br><br>
<b>Location:</b><br>
München, DE
<br><br>
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<br><br>
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
<br><br>
Your role
<br><br>
When joining Teradyne Robotics as a Technical Support Engineer, you will play a key role in a fast-growing and innovative industry, working with advanced technologies and market leading products from both Universal Robots and Mobile Industrial Robots. In this position, you will contribute directly to maintaining and strengthening our leading position in collaborative robots and autonomous mobile robots.
<br><br>
You will support customers and partners by ensuring reliable, safe, and efficient operation of our solutions. As part of a global organization, you will be involved in exciting and forward-looking projects that support our growth and technological evolution.
<br><br>
If you thrive in a dynamic, international environment and bring a proactive, can-do mindset, this role offers a unique opportunity to make a tangible impact as we continue to scale our Technical Support capabilities quickly and effectively.
<br><br>
You should be willing to travel up to 50% of the time, including both planned and occasional short notice trips.
<br><br>
Key Responsibilities
<br><br>
As part of our EMEA Service Operations team, you will join Teradyne Robotics as a Technical Support Engineer, playing a key role in supporting our customers and partners across the Northern, Western and Eastern Europe regions, both remotely and onsite.
<br><br>
<b>More specifically, you will:</b><br>
<ul>
<li>Take full ownership of assigned support cases and drive them to resolution, ensuring high technical quality and customer satisfaction.</li>
<li>Troubleshoot and resolve complex technical issues, both remotely and onsite, delivering excellent customer experience.</li>
<li>Deliver technical training sessions for partners and customers.</li>
<li>Stay up to date with the latest product releases, software updates, features and technical documentation across MiR and UR portfolios.</li>
<li>Prioritize work effectively based on case severity and active KPIs.</li>
</ul>
About You
<br>We seek individuals who share our passion and determination. As this role involves providing Technical Support to both business partners and end customers, it requires a strong technical foundation and hands on experience with advanced robotic technologies. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position:
<br><br>
<ul>
<li>BSc in Engineering (Electronics, Robotics, Mechatronics, or similar).</li>
<li>1–3 years of experience in Technical Support, R&D, or a comparable technical role.</li>
<li>Strong troubleshooting skills with a proactive, solution-oriented mindset.</li>
<li>Ability to work independently while effectively managing multiple priorities.</li>
<li>A team-oriented attitude and the ability to thrive in a fast-paced, international environment.</li>
<li>Excellent communication skills in German and English.</li>
<li>Solid general IT skills familiarity with Wi Fi, LAN, and basic networking is a plus.</li>
</ul>
On a personal level, you are patient, professional, and genuinely customer focused. You demonstrate a high level of proactivity, work in a structured manner, and feel comfortable operating in a global organization within a constantly evolving environment.
<br><br>
We are only considering candidates local to position location and are unable to provide relocation for this position.
<br><br>
This position is not eligible for visa sponsorship.
<br><br>
Why Teradyne Robotics?
<br><br>
Work with cutting-edge robotic technology
<br>Join a fast-paced, innovative, global environment
<br>Make a real impact on quality and supply chain performance.
<br><br>
<b>Job Segment:</b> Technical Support, Technical Support Engineer, Electronics Engineer, Supply Chain, Network, Technology, Engineering, Operations
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Technical Support Engineer

Mindware

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Technical Support Engineer
 <br/>
 <br/>
 <strong>
  Job Scope
  <br/>
  <br/>
 </strong>
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 <br/>
 <br/>
 <strong>
  Main Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Level 1 and Level 2 technical support (remote and on-site if required).
  </li>
  <li>
   Troubleshoot hardware, software, and network-related issues.
  </li>
  <li>
   Install, configure, and maintain IT systems and applications.
  </li>
  <li>
   Monitor system performance and ensure availability.
  </li>
  <li>
   Escalate complex issues to senior engineers or vendors when necessary.
  </li>
  <li>
   Document incidents, solutions, and technical procedures.
  </li>
  <li>
   Support system upgrades, patches, and maintenance activities.
  </li>
  <li>
   Assist in implementation and deployment projects.
  </li>
  <li>
   Ensure SLA compliance and timely issue resolution.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2&ndash;5 years of experience in technical support or IT operations.
  </li>
  <li>
   Good understanding of:
  </li>
  <li>
   Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
  </li>
  <li>
   Active Directory and user management
  </li>
  <li>
   Basic virtualization concepts (VMware / Hyper-V is a plus)
  </li>
  <li>
   Backup and security best practices
  </li>
  <li>
   Experience with ticketing systems.
  </li>
  <li>
   Basic knowledge of cloud platforms (Azure / AWS is a plus)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Computer Science or any other related field
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 At least 3 years of relevant experience
 <br/>
 <br/>
</div>


West Midlands Fire Service

<div><div><div><p>Digital, Data &amp; Technology ( DDaT ) Vacancy<br>
</p></div><p></p><div><p>Technical Support Engineer T2A<br>
</p></div><p></p><div><p>Publish date: Monday 29 th June 2026
</p></div><div><p>Closing date: Monday 6 th July 2026<br>
</p></div><p></p><div><p><b>Technical Support Engineer Grade: T2A, Salary: &pound;35,412
</b></p></div><div><p>Overview
</p></div><div><p>West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people.
</p></div><div><p>Our vision is &lsquo;Making the West Midlands safer, stronger and healthier&rsquo;.
</p></div><div><p>This vision and the strategic goals outlined in &lsquo;Our Strategy&rsquo; are what drives the people, professionalism and pride with which we serve our communities.
</p></div><div><p>We are looking for a customer-focused Technical Support Engineer to join our Digital, Data &amp; Technology ( DDaT ) department and deliver IT support across the brigade, ensuring end-user devices and mobilising systems run smoothly.
</p></div><div><p>Based at our Headquarters, you will handle support requests and escalations, working both on-site and remotely to resolve issues within our agreed SLAs. This hands-on role requires strong problem-solving skills, professionalism, and a commitment to excellent customer service.
</p></div><div><p><b>Responsibilities
</b></p></div><div><ul><li><div>Provide technical support, analysing complex incidents, requests, or service issues across various technologies including station mobilising systems and mobile data solutions.
</div></li></ul></div><div><ul><li><div>Ensure incidents and service requests are handled in line with incident and request fulfilment procedures.
</div></li></ul></div><div><ul><li><div>Deploy and manage mobile devices and standardised images across Apple, Android, Windows, and macOS platforms.
</div></li></ul></div><div><ul><li><div>Perform routine preventative maintenance, repair, configure, and install IT equipment and peripherals.
</div></li></ul></div><div><ul><li><div>Liaise with and oversee contractors, agency workers, and temporary staff to ensure professionalism.
</div></li></ul></div></div><div><div><ul><li><div>Provide advice, training, mentoring, and cross-skilling to other team members.
</div></li></ul></div><div><p><b>Experience and skills
</b></p></div><div><p><b>Essential
</b></p></div><div><ul><li><div>Minimum of 2 years' experience in a second-line ICT Service Support role.
</div></li></ul></div><div><ul><li><div>Strong knowledge and experience in support/installation within a Windows network environment.
</div></li></ul></div><div><ul><li><div>Broad experience with cloud-based technologies such as Office 365, Endpoint, and MDM solutions.
</div></li></ul></div><div><ul><li><div>Experience troubleshooting security-related incidents and patch management for endpoints.
</div></li></ul></div><div><p><b>Desirable skills or experience
</b></p></div><div><ul><li><div>ITIL V4 Foundation certification.
</div></li></ul></div><div><ul><li><div>Knowledge of fixed, mobile and hand-portable radio systems, and audio-visual systems.
</div></li></ul></div><div><ul><li><div>Experience of working in a 24/7 organisation or a Fire and Rescue Service.<br>
</div></li></ul></div><p></p><div><div><p>Diversity
</p></div><div><p>We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.
</p></div><div><p>WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.<br>
</p></div><p></p><div><p>Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.<br>
</p></div><p></p><div><p>How to apply
</p></div><div><p>If you are interested in this post, please apply accordingly sharing a current CV with a brief statement (maximum 500 words) explaining why you are suitable for the position, including relevant skills and experience for the role.
</p></div><div><p>Questions
</p></div><div><p>If you have any questions about the role, or would like an informal discussion, please contact Danny MacMillan by email at danny.macmillan@wmfs.net</p><p><br>
</p><p>Line Manager</p></div></div></div></div>

HCLTech

<div>
 <p>
  HCLTech is looking for a highly talented and self- motivated
  <strong>
   Tech Support Engineer
  </strong>
  to join it in advancing the technological world through innovation and creativity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  <strong>
   Tech Support Engineer
  </strong>
 </p>
 <p>
  <strong>
   Job ID: 122496
  </strong>
 </p>
 <p>
  <strong>
   Position Type: Full-time
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  <strong>
   Philadelphia, PA
  </strong>
  /
  <strong>
   Remote
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Own, troubleshoot and solve complex technical issues, using collaboration, problem solving practices and transparency within and across teams
  </li>
  <li>
   Research customer issues in a timely manner and follow up directly with customers on actions
  </li>
  <li>
   Collaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customers
  </li>
  <li>
   Independently frame issues and translate them into actionable insights
  </li>
  <li>
   Effectively complete several concurrent complex activities and execute on projects with minimal direction
  </li>
  <li>
   Drive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertise
  </li>
  <li>
   Make decisions while understanding the trade-off between risk and speed
  </li>
  <li>
   Articulate data-driven insights in a clear way that drives thoughtful business actions
  </li>
  <li>
   Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer
  </li>
  <li>
   Develop detailed knowledge about specific product lines and features
  </li>
  <li>
   Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience
  </li>
  <li>
   Attend customer conference calls and maintain ownership of complex issues while working towards resolution
  </li>
  <li>
   Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   <u>
    Minimum Requirements
   </u>
  </em>
 </p>
 <ul>
  <li>
   Associate degree or technical certification in Computer Science, Business, or related field and one year+ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies.
  </li>
 </ul>
 <p>
  -or-
 </p>
 <ul>
  <li>
   Minimum of 3 years&rsquo; experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies.
  </li>
  <li>
   Advanced understanding of computer operating systems, hardware, network, and application support
  </li>
  <li>
   Strong interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations
  </li>
  <li>
   Experience communicating with cross-functional partners (both technical and non-technical audiences)
  </li>
  <li>
   Strong problem-solving skills
  </li>
  <li>
   Experience working autonomously and prioritizing work with minimal input
  </li>
  <li>
   Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
  </li>
  <li>
   Passionate transformer for customer service and ownership of the customer experience including issue resolution
  </li>
  <li>
   Able to self-manage and work independently in a fast-paced, continuously changing environment
  </li>
  <li>
   Ability to document technical customer issues into notes that are consumable by other users
  </li>
  <li>
   Collaborate with other team members to resolve customer issues, complex problems or concerns on a timely and effective basis
  </li>
  <li>
   Intellectually curious and gravitates towards tools and resources that enrich you
  </li>
  <li>
   5-10% Travel
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   <u>
    Preferred Knowledge and Skills
   </u>
  </em>
 </p>
 <ul>
  <li>
   Experience in the healthcare industry is preferred
  </li>
  <li>
   Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications
  </li>
  <li>
   Advanced ability to troubleshoot hardware up to and including mechanical, electrical, and pneumatic equipment
  </li>
  <li>
   Strong knowledge of SQL (advanced scripting, database back-up &amp; restores)
  </li>
  <li>
   Advanced understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support
  </li>
  <li>
   Advanced experience and knowledge with remote desktop applications and help desk software
  </li>
  <li>
   Proficient analytical and problem-solving skills of moderate complexity.
  </li>
  <li>
   Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.
  </li>
 </ul>
 <p>
  <strong>
   <u>
   </u>
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Pay and Benefits
   </u>
  </strong>
 </p>
 <p>
  <strong>
   Pay Range Minimum: $61,000per year
  </strong>
 </p>
 <p>
  <strong>
   Pay Range Maximum: $92,000 per year
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   A candidate&rsquo;s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How You&rsquo;ll Grow
  </strong>
 </p>
 <p>
  At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
 </p>
</div>


Vonage

<div><div><h2 class="jobSectionHeader"><b>Join Vonage and help us innovate cloud communications for businesses worldwide!</b></h2></div><p>
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Why this role matters</b></h2><br>
<p></p>
<p>
As an <b>API/SDK Video Support Engineer</b> at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.</p><br>
<p></p>
<p>
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW&hellip;&hellip;.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
What you will do</b></h2>
<p><b>
Please note the role has Fixed shift timing: 14:30 - 22:30 IST</b></p>
<ul>
<li>Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations</li>
<li>Communicate effectively (both verbal and written) with our customers and internal stakeholders</li>
<li>Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly</li>
<li>Contribute to internal and external knowledge bases</li>
<li>Collaborate with your team to identify bugs and escalate to next-level support</li>
<li>Communicate well with different audiences (developers, technical and non-technical users)</li>
</ul><h2 class="jobSectionHeader"><b>What you'll bring</b></h2>
<ul><li>Bachelor's Degree in Computer Science or equivalent</li>
<li>At least 2-4 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors</li>
<li>Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets</li>
<li>Capable of troubleshooting client and server-side code</li>
<li>Proven experience leveraging Generative and Agentic AI tools and LLMs to accelerate complex technical troubleshooting, log analysis, and script debugging</li>
</ul><h2 class="jobSectionHeader"><b>Nice to have:</b></h2>
<ul><li>Experience with other programming languages: PHP, Python, Ruby, Node</li>
<li>JavaScript, iOS or Android development experience</li>
<li>Experience building applications using iOS, Android or Javascript</li>
<li>Conceptual understanding of the principles of good software design</li>
<li>Proficiency utilizing Zendesk's advanced AI features and virtual agents to streamline ticket routing, automate responses, and improve resolution efficiency</li>
<li>Strong experience leveraging Glean to accelerate complex technical troubleshooting</li>
</ul><h2 class="jobSectionHeader"><b>What's in it for you</b></h2>
<p>
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.</p><br>
<p></p>
<p><i>
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.</i></p><br>
<p></p>
<p>
#LI-MW1</p><div><p><b>
There's no perfect candidate.</b> You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.</p>
<p>
To learn how we process your personal data during the recruitment process, please refer to our <b>Privacy Notice</b>.</p>
<p><b>
Who we are:</b></p>
<p>
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.</p>
<p>
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.</p></div></div>

Axonius

<div><p>The Technical Support Engineering team serves as the global foundation for customer success by providing expert technical assistance and driving efficient solutions to complex product challenges. As a Technical Support Engineer, you will act as a primary point of contact and escalation lead, ensuring high-quality incident resolution and continuous process improvement. The mission of this team is to deliver exceptional technical support through meticulous troubleshooting and proactive knowledge sharing.</p>
<h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
<ul><li>Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.</li>
<li>Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation.</li>
<li>Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.</li>
</ul><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2>
<ul><li>3+ years of professional experience in a Technical Support role, specifically within the software or technology sectors.</li>
<li>Professional experience in troubleshooting networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity.</li>
<li>Experience utilizing RESTful APIs and navigating Linux Shell environments to perform technical tasks in an enterprise setting.</li>
<li>Proven ability to translate complex technical concepts into written business-to-business documentation and escalation notes for senior engineering teams.</li>
</ul><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2>
<ul><li>Experience reading or writing code, with a specific proficiency in Python.</li>
<li>Ability to analyze application logs, build cURL commands, and utilize data sets to resolve technical issues.</li>
<li>Technical experience troubleshooting TLS, SSL certificates, and SAML authentication protocols.</li>
<li>Proficiency with database platforms and the ability to troubleshoot data retrieval issues.</li>
<li>Hands-on experience with MongoDB and OpenVPN.</li>
<li>Professional experience managing and troubleshooting applications within Docker containers.</li></ul><br>
<p></p>
<p><b>
 </b>#LI-REMOTE</p>
<p>
#LI-AZ1</p><p></p><div><p><b><br>
About Axonius:</b></p>
<p>
Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization's IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.</p>
<p>
Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.</p>
<p>
Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more about <b>benefits at Axonius</b>.</p>
<p>
At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to<b> </b>race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.</p>
<p><b>
By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our </b><b>Global Job Candidate Privacy Notice.</b></p></div></div>

TotalEnergies

<div><div><div><div><div><h3 class="jobSectionHeader"><b>Contexte et environnement</b><b>
</b></h3></div></div><div><div><div><div><div><p><b>Contract Type:</b> External / Outsourced Contract (via third-party agency)</p><p><b>
About the role: </b>We are currently looking for an <b>Technical Support Engineer</b> to join a lean, high-impact team based in Abu Dhabi. The role supports asset management activities in a cross-functional environment, contributing to performance monitoring, reporting, and business analysis.</p></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Activit&eacute;s</b><b>
</b></h3></div></div><div><div><div><div><p>The proposed position consists of assisting the asset management teams in carrying out their duties in a Cross functional context.</p><p>
The main tasks to be performed are as follows:</p><p>
1/ Support to asset management:</p><ul><li>Prepare weekly production report and weekly presentation</li><li>Assist in timely processing of OPCO cash call billing to TotalEnergies on monthly basis.</li><li>Prepare supporting documents for Sarbanes-Oxley (SOX) management control on monthly basis.</li><li>Analyze OPCO reports and consolidate monthly actuals &amp; KPIs (Production, CAPEX, OPEX, GHG emissions) for reporting to EXCOM of affiliate and HQ</li><li>Support in preparation of Closure Forecasts (production, CAPEX, OPEX)</li><li>Coordinate weekly internal review of Tender Board submissions by OPCO, maintain records &amp; database of submissions with follow-up on the actions requested by TotalEnergies to OPCO</li><li>Review and summarize OPCO&rsquo;s Long Term Business Plan along with variances compared to previous Business Plan</li><li>Consolidate technical elements for the TotalEnergies Long-Term Plan &amp; Budget exercise, along with slides update</li><li>Support in preparation and maintaining database of Cost cards for Development Projects, Long Term Plan, Annual Reserves Exercise</li><li>Prepare performance (progress, CAPEX &ndash; actuals vs plan) reports for projects currently in execution</li></ul><p>
2/ Support to &quot;Asset lead&quot; function:</p><ul><li>Maintain a centralized database of all the Asset Lead initiatives /contribution to OPCO</li><li>Assist in preparation of slides for Asset Lead presentations for the Asset Lead performance meeting, Sub committees, TCMs</li></ul><p>
3/ Digital support and data management</p><ul><li>Manage the development of all digital initiatives of the department</li><li>Be the focal point of the digital management systems used by each OPCO (Citrix, eBoard, TBMS ...)</li><li>Oversee and administer automated processing of daily and monthly production data</li><li>Analyze the data to create KPI monitoring dashboards using &quot;Power BI&quot; and Excel</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Profil du candidat</b><b>
</b></h3></div></div><div><div><div><div><p>Bachelor&rsquo;s / Master of Engineering &ndash; Chemical, Process, Mechanical</p><p>
3-5 years of experience in Oil &amp; Gas, experience in process /production will be beneficial.</p><p>
Skills:</p><ul><li>TECHNICAL ENGINEERING BACKGROUND</li><li>ANALYTICAL SKILLS</li><li>COMMUNICATION SKILLS (VERBAL &amp; WRITTEN)</li><li>POWER BI</li><li>MS OFFICE &ndash; Advanced level</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Informations suppl&eacute;mentaires</b><b>
</b></h3></div></div><div><div><div><div><p>This contract is a</p>
</div></div><div><div><b>TotalEnergies valorise la diversit&eacute;, promeut le d&eacute;veloppement individuel et offre des opportunit&eacute;s d'emploi &eacute;gales &agrave; tous les candidats.</b></div></div></div></div></div></div></div>

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