technical support engineer

i4 Solutions

<div>
 Date: Nov 10, 2025
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Doha, QA
 <br/>
 <br/>
 Company: i4 Solutions W.L.L
 <br/>
 <br/>
 Req ID: 2547
 <br/>
 <br/>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Technical Support Engineer
 <br/>
 <br/>
 <strong>
  Job Scope
  <br/>
  <br/>
 </strong>
 The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.
 <br/>
 <br/>
 <strong>
  Main Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
  </li>
  <li>
   Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client&rsquo;s requirements and needs
  </li>
  <li>
   Analyze technical issues based on defined support processes and procedures and report actions accordingly
  </li>
  <li>
   Attend to technical issues raised by partners and end users in a timely and efficient manner
  </li>
  <li>
   Maintain strong relationships with partners and customers
  </li>
  <li>
   Ensure constant and effective communication with assigned vendors securing full support on technical issues
  </li>
  <li>
   Assist in the presentation of effective POC/demo to partners/end users
  </li>
  <li>
   Respond to after-hours support queries during assigned rotations and escalate issues if needed
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 Key Competencies
 <br/>
 <br/>
 Hands own experience in Design
 <br/>
 <br/>
 Deploy LAN/WAN networks and very good Knowledge in cisco Wireless Technology
 <br/>
 <br/>
 Routers and switches
 <br/>
 <br/>
 Datacenter
 <br/>
 <br/>
 ACI
 <br/>
 <br/>
 Cisco DNA center
 <br/>
 <br/>
 SDWAN
 <br/>
 <br/>
 Firewalls
 <br/>
 <br/>
 ISE and Solar Winds Network Management
 <br/>
 <br/>
 Configuration
 <br/>
 <br/>
 Troubleshooting and should understand the network architecture design and Deep understanding of networking protocols (e.g. Spanning-Tree, VPC, HSRP, BGP, OSPF, MPLS, QOS)
 <br/>
 <br/>
 <strong>
  Qualifications/Skills
  <br/>
  <br/>
 </strong>
 CCIE/CCNP - Wireless, R&amp;S
 <br/>
 <br/>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Computer Science or any other related field
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 At least 3 years of relevant experience
 <br/>
 <br/>
</div>


Technical Support Engineer

Bentley Systems

<div><p>Technical Support Engineer</p><p><b>
Location-</b>Hybrid/Homebased, India</p><p></p><p><b><br>
Position Summary-</b></p><p>
Bentley Systems, Inc. is looking for a self-starting individual to join its SPIDA Support team as a Technical Support Engineer. In this role, you will work as a member of our pole loading analysis technical and power systems analysis support team to provide the highest quality software and engineering support to our customers. You will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills. If you enjoy working and interacting with customers and helping them solve their technical problems, this position is for you!</p><p><b><br>
Job Responsibilities</b></p><ul><li>
Take ownership of customer issues reported and see problems through to resolution</li><li>
Research, diagnose, troubleshoot, and identify solutions to power systems and software problems, and drive to resolution.</li><li>
Provide support and troubleshooting for customer-submitted PLA files using SPIDAcalc, and drive to resolution.</li><li>
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>
Provide prompt and accurate feedback to customersEnsure proper recording and closure of all issues</li><li>
Prepare accurate and timely reports</li><li>
Create knowledge base including technical notes, and articles</li><li>
Develop and demonstrate expertise in Bentley's Electric Utilities software products</li></ul><p><b><br>
Skills Required</b></p><ul><li>
Bachelor&rsquo;s degree in electrical engineering or equivalent work experience</li><li>
1-2 years using power system design and analysis software</li><li>
1-2 years using SPIDAcalc or other Pole Loading Analysis softwareDemonstrated proficiency with all modern</li><li>
Windows operating systems</li><li>
Comfortable troubleshooting software and network problems</li><li>
Strong oral and written communication skills</li></ul><p><b><br>
Desired Experience</b></p><ul><li>
Microsoft SQL Server experience</li><li>
Experience with Knowledge Centered Support</li><li>
Excellent attention to detail</li></ul><p></p><p><b><br>
What We Offer:</b></p><ul><li>
A great Team and culture &ndash; please see our colleague video.</li><li>
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.</li><li>
An attractive salary and benefits package.</li><li>
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.</li><li>
A company committed to making a real difference by advancing the world&rsquo;s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.</li></ul><p></p><p><br>
#LI-SB1</p><div>
&#57795;<b>About Bentley Systems</b></div><div><br>
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com</div><div></div><div><b><br>
Equal Opportunity Employer:</b></div><div>
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.</div></div>

Connect Communications

<p><b>Position:</b> Technical Support Engineer<br/><b>Location:</b> Karachi<br/><b>Company:</b> Leading ISP Company<br/><b>Job Type:</b> Full-time<br/><b>Experience Required:</b> Fresh to 1 Year<br/><b>Education:</b> Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field<br/><b>Certifications:</b> CCNA (mandatory)</p><p><b>Job Responsibilities:</b></p><ul><li>Provide L1/L2 technical support to customers for internet connectivity and network-related issues.</li><li>Troubleshoot hardware, software, and network issues remotely and on-site if needed.</li><li>Configure and maintain routers, switches, firewalls, and other networking equipment.</li><li>Escalate unresolved issues to higher-level support or engineering teams for further assistance.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Maintain documentation of issues, solutions, and processes.</li><li>Coordinate with field teams and other departments for swift issue resolution.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field.</li><li>CCNA certification is <b>mandatory</b>.</li><li>Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.</li><li>Hands-on experience with routers, switches, and troubleshooting tools.</li><li>Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.</li><li>Strong problem-solving skills and customer-oriented attitude.</li><li>Excellent communication skills (verbal and written).</li></ul><p><b>Job timings / Place of work:</b></p><ul><li>Full Time (Rotational Shifts)</li><li>Onsite ( Karachi-based )</li></ul><p><b>Salary &amp; Perks:</b></p><p>The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

<div><div><div><div>Summary:</div><div>
The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence.</div></div><div></div><div><div><br>
Responsibilities:</div></div><div><ul><li><div>
Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions.</div></li></ul></div><div><ul><li><div>
Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365.</div></li></ul></div><div><ul><li><div>
Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable.</div></li></ul></div><div><ul><li><div>
Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement.</div></li></ul></div><div><ul><li><div>
Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting.</div></li></ul></div><div><ul><li><div>
Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability.</div></li></ul></div><div><ul><li><div>
Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements.</div></li></ul></div><div><ul><li><div>
Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees.</div></li></ul></div><div><ul><li><div>
Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities.</div></li></ul></div><div><ul><li><div>
Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios.</div></li></ul></div><div><ul><li><div>
Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance.</div></li></ul></div><div><ul><li><div>
Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation.</div></li></ul></div></div><div></div><div><div><div><br>
Minimum Qualifications:</div></div><div><ul><li><div>
3+ years of IT support experience with demonstrated success resolving complex technical issues.</div></li></ul></div><div><ul><li><div>
Strong proficiency with macOS, Windows, and mobile device environments.</div></li></ul></div><div><ul><li><div>
Experience in financial services or other regulated industries preferred.</div></li></ul></div><div><ul><li><div>
ITIL Foundations Certification (preferred at hire, required within 6 months).</div></li></ul></div><div><ul><li><div>
Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</div></li></ul></div><div><ul><li><div>
Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools.</div></li></ul></div><div><ul><li><div>
Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities.</div></li></ul></div><div><ul><li><div>
Familiarity with network protocols, endpoint security, and remote support tools.</div></li></ul></div><div><ul><li><div>
Excellent communication and documentation skills for non-technical audiences.</div></li></ul></div><div></div><div><div><br>
Preferred Qualifications:</div></div></div><div><div><ul><li><div>
Experience implementing AI-powered support tools and automation strategies.</div></li></ul></div><div><ul><li><div>
Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms.</div></li></ul></div><div><ul><li><div>
Ability to lead small technical projects and mentor junior staff.</div></li></ul></div><div><ul><li><div>
Exposure to project management and cross-functional IT initiatives.</div></li></ul></div></div><div></div><div>
We encourage you to explore the career opportunities we have available here at BWE!</div></div>

Parker Hannifin

<div><p><b>Responsibilities</b>
</p><p>Do you have what it takes to shape a better tomorrow?<br>
We&rsquo;re Parker, a multinational company. We move things, people and ideas forward. Working with us means belonging to a passionate, dynamic and innovative team, empowered to make a difference.
<br>
We&rsquo;re looking for team players to provide our customers with high-quality products, systems and services across a wide range of industries. By joining our team, you&rsquo;ll have the chance to develop yourself and explore different opportunities within the Company.</p><p><b><br>
Technical Support Engineer</b></p><p><br>
The main purpose of the role is to deliver premier customer experience through technical and product support for internal and external customers within a defineci product area, following I am Parker approach</p><p><b>
Your responsibilities
</b></p><ul><li><p>Supporting our customers and distributors with technical help about our products on a first technical level. e.g. how to select the right part, how to choose the right material; replacement products, spare parts. Being the link to division Product Support and driving new product project follow-up</p></li><li><p>
ldentification of products and/or alternatives (obsolete, competitors) and contact Divisions when needed</p></li><li><p>
Provide training internally or for external customers</p></li><li><p>
Quoting</p></li><li><p>
Checking inquiries for completeness</p></li><li><p>
Consultation with pricing/quoting, field service, customers, customer service and Divisions in the event of clarif&#305;cation requirements</p></li><li><p>
ldentification of articles and determination of alternatives</p></li><li><p>
Very good preparation of ali available information for high-quality requests to be forwarded to avoid aueries from and at interfaces</p></li></ul><p><b>
Who we are looking for</b></p><ul><li>
BS degree, preferably in mechanical engineering or a similar discipline</li><li>
Analytical, self started, proactive and willing to take new challenges</li><li>
Strong customer orientation</li><li>
Minimum 2-3 years experience in technical and commercial operations</li><li>
Excellent mechanical comprehension with the ability to understand, describe and discuss problems of a technical nature</li><li>
Good command of both written and spoken English</li><li>
Effective communication and interpersonal skills</li><li>
Excellent computer skills, especially Microsoft Office (Word, Excel, PowerPoint)</li><li>
No military obligation for male candidates</li></ul><p><b>
What we offer</b></p><ul><li>
Solid employer present on the market for over 100 years.</li><li>
Career growth and opportunities: we hire from within!</li><li>
Collaborative and empowered work environment where team spirit is at the center of our success.</li><li>
Company values that encourage trust, respect, collaboration and professional growth.</li><li>
Open environment: we are excited to hear your ideas!</li><li>
Attractive compensation packages designed to hire and retain the best talents in the industry.</li></ul><p><b>
If you don&rsquo;t find yourself in all points, apply anyway, </b>because nobody is perfect and you can learn a lot with us!</p><p><b>
Have we sparked your interest?</b></p><p>
Then take your future into your own hands as soon as possible - we look forward to getting to know you. Please apply with your complete application documents directly online by 07/12/2025.</p><p><b>
Equal Employment Opportunity</b>
</p><p>Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.</p><p><b>
Language Tags</b></p></div><p></p>

HDFC securities

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Technical Support Engineer - Application Management
 </p>
 <p>
  <strong>
   Experience Level:
  </strong>
  3-7 Years
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application Deployment &amp; Management:
  </strong>
 </p>
 <ul>
  <li>
   Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.
  </li>
  <li>
   Oversee the deployment and basic administration of databases.
  </li>
  <li>
   Ensure the continuous uptime and availability of applications, proactively identifying and resolving issues with minimal supervision.
  </li>
  <li>
   Coordinate with internal infrastructure teams for any machine, OS, firmware, or networking upgrades and patches, ensuring application compatibility and stability.
  </li>
 </ul>
 <p>
  <strong>
   Technical Support &amp; Troubleshooting:
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first point of contact for internal teams regarding application availability and performance issues.
  </li>
  <li>
   Troubleshoot and resolve technical problems related to Linux, windows environments where the application is deployed.
  </li>
  <li>
   Escalate complex issues to the application vendor and coordinate with them to ensure timely resolution and maintain service level agreements (SLAs).
  </li>
 </ul>
 <p>
  <strong>
   Security &amp; Compliance:
  </strong>
 </p>
 <ul>
  <li>
   Coordinate with internal security teams to conduct Vulnerability Assessment and Penetration Testing (VAPT) and any compliance related evaluations pertaining to the application.
  </li>
  <li>
   Communicate findings from VAPT and compliance assessments to the application vendor.
  </li>
  <li>
   Track and ensure the closure of all identified security vulnerabilities and compliance concerns by liaising between internal teams and the vendor.
  </li>
 </ul>
 <p>
  <strong>
   Automation &amp; Process Improvement:
  </strong>
 </p>
 <ul>
  <li>
   Utilize basic automation tools like Selenium to streamline repetitive processes and testing activities.
  </li>
  <li>
   Work with API requests and understand network configurations, including IPs and ports, for effective troubleshooting and deployment.
  </li>
 </ul>
 <p>
  <strong>
   Coordination &amp; Communication:
  </strong>
 </p>
 <ul>
  <li>
   Demonstrate excellent communication and comprehension skills to effectively liaise with internal business users, technical teams, and external vendors.
  </li>
  <li>
   Facilitate testing and deployment cycles by coordinating activities between all relevant stakeholders.
  </li>
  <li>
   Verify with the vendor and internal teams that the application is working as expected after any upgrades or maintenance activities.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills and Qualifications:
  </strong>
 </p>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Experience with CRMNEXT application ecosystem, deployment etc would be preferable.
   </strong>
  </li>
  <li>
   <strong>
    Application/Web Servers : Tomcat, IIS, Apache, JBOSS etc.
   </strong>
  </li>
  <li>
   <strong>
    Operating Systems:
   </strong>
   Proficiency in
   <strong>
    Linux, Windows, MacOS
   </strong>
   .
  </li>
  <li>
   <strong>
    Databases:
   </strong>
   Hands-on experience with
   <strong>
    PostgreSQL, Oracle, MSSQL, MySQL, NoSQL
   </strong>
   deployment and knowledge of
   <strong>
    SQL/PL/SQL
   </strong>
   .
  </li>
  <li>
   <strong>
    Application Environment:
   </strong>
   Experience supporting java, .NET , python, Go etc. based applications.
  </li>
  <li>
   <strong>
    Security:
   </strong>
   Understanding of
   <strong>
    VAPT
   </strong>
   principles and processes.
  </li>
  <li>
   <strong>
    Automation:
   </strong>
   Basic knowledge of automation tools like
   <strong>
    Selenium, Cucumber, Browserstack etc.
   </strong>
  </li>
  <li>
   <strong>
    Knowledge of SSL, TLS v1.x etc is preferable.
   </strong>
  </li>
  <li>
   <strong>
    Networking: Understanding of IP addresses, and ports.
   </strong>
  </li>
 </ul>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   3-7 years of experience in a technical support, application support, or system deployment role.
  </li>
 </ul>
 <p>
  <strong>
   Soft Skills:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Problem-Solving:
   </strong>
   Strong analytical and troubleshooting skills with the ability to work independently.
  </li>
  <li>
   <strong>
    Communication:
   </strong>
   Excellent written and verbal communication skills for effective coordination with technical and non-technical stakeholders.
  </li>
  <li>
   <strong>
    Ownership:
   </strong>
   A proactive mindset with a strong sense of responsibility for application uptime and stability.
  </li>
  <li>
   <strong>
    Collaboration:
   </strong>
   Ability to work effectively in a team-oriented, collaborative environment.
  </li>
 </ul>
 <p>
  <strong>
   Location &amp; Work Environment:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Location:
   </strong>
   This is an in-office role based at our
   <strong>
    Mumbai
   </strong>
   location.
  </li>
  <li>
   <strong>
    Company-Provided Equipment:
   </strong>
   To ensure secure and uninterrupted access to the HSL internal environment, a company-owned hardened and secure laptop will be provided.
  </li>
  <li>
   <strong>
    Work Schedule &amp; Availability:
   </strong>
   This role requires the flexibility to be available on weekends or during late evenings for planned patching, upgrades, and testing. Availability is also required on non-working days to participate in critical activities like application Disaster Recovery (DR) drills to ensure business continuity.
  </li>
 </ul>
 <p>
  <strong>
   Educational Background:
  </strong>
 </p>
 <p>
  <strong>
   Bachelor&rsquo;s Degree in a Technical Field
  </strong>
  , such as:
 </p>
 <ul>
  <li>
   <strong>
    Computer Science
   </strong>
  </li>
  <li>
   <strong>
    Information Technology
   </strong>
  </li>
  <li>
   <strong>
    Software Engineering
   </strong>
  </li>
  <li>
   <strong>
    Master&rsquo;s Degree (MCA, M.Tech, etc.)
   </strong>
   in a relevant field could be an added advantage, especially for candidates with less experience.
  </li>
  <li>
   <strong>
    Certifications
   </strong>
   : Any relevant certifications would be good to have.
  </li>
 </ul>
 <p>
 </p>
</div>


Neo4j

<div><div><div><b>About Neo4j:</b></div>
<div>
<p>Neo4j is the leader in Graph Database &amp; Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.</p>
<p>
At Neo4j, we&rsquo;re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart.</p>
<p>
Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving it&rsquo;s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j&rsquo;s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.</p></div><br>
<div></div>
<div><b>Our Vision:</b></div>
<div>
<p>At Neo4j, we have always strived to help the world make sense of data.</p>
<p>
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we&rsquo;re disrupting how organizations leverage their data to innovate and stay competitive.</p>
</div></div><div><p><b>
The Role</b></p>
<p><b>
Support Engineering Department:</b></p>
<p>
Neo4j Support Engineering is an integral part of Customer Success and a key foundation for the long-term success and satisfaction of our growing customer base. Neo4j Support works on deeply understanding our customers' environments, questions and issues to ensure they get the most out of their investment in Neo4j.</p>
<p><b>
What You'll Do:</b></p>
<p>
As a Technical Support Engineer, you&rsquo;ll spend your first 2-4 months immersed in learning Neo4j&rsquo;s products, support and other internal processes, and working support cases from customers to build up the appropriate level of experience and insight needed to deliver the level of support Neo4j&rsquo;s customers have come to appreciate and expect. You will also have the opportunity to become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team, including Support. Last but not least, you will be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet the needs of our customers and opportunities for graph solutions in the market.</p>
<p><b>
Qualifications:</b></p>
<p>
A Technical Support Engineer at Neo4j is comfortable troubleshooting technical issues, speaking with customers about their needs, questions, and concerns, and working with their colleagues as part of a growing team distributed across the globe. Specific qualifications for the role include:</p>
<p><b>
Role Skills:</b></p>
<ul>
<li>Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts.</li>
<li>Establish and constantly build upon a solid technical understanding of Neo4j and how our customers build, deploy and manage applications using our graph platform.</li>
<li>Collaborate effectively within Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently.</li>
<li>Constantly work to streamline and improve processes, tools, Neo4j&rsquo;s product offerings, and the overall customer experience.</li>
<li>Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike.</li>
<li>Effectively communicate with all levels of customer contacts including CTOs, management, developers and operations teams.</li>
<li>Provide valuable guidance and insight through email, telephone, remote conferencing and occasionally in-person engagements.</li>
<li>Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs.</li>
<li>Passion for solving Customer problems.</li>
<li>Take responsibility and ownership with Customer problems.</li>
</ul>
<p><b>Technical Skills:</b></p>
<ul>
<li>Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points.</li>
<li>Troubleshoot performance issues in JVM based software (4j means for Java).</li>
<li>Consult with customers on Cypher query tuning (SQL for graphs) and data model design to address performance needs and expanding use cases.</li>
<li>Embrace Neo4j as a part of the customer&rsquo;s overall architecture, with a need to advise and troubleshoot client application driver connections from official drivers in the following languages/frameworks: Java, Spring, JavaScript, Python, .NET, Go and the JDBC API.</li>
<li>Review and provide suggested improvements to Java User Defined Procedures (and UDFs) and other Neo4j Java API questions (Java experience preferred).</li>
<li>Efficiently troubleshoot cluster issues across multiple servers, data centers, and regions, in a variety of clouds (AWS, Azure, GCP, etc), virtual, and bare metal environments.</li>
<li>Possess demonstrated proficiency in Linux (primarily) and Windows (secondary) environments (#1 and #2 most common OS&rsquo;s, respectively).</li>
<li>Background in database technologies (SQL, noSQL ) or competing graph database technologies.</li>
<li>Docker and Kubernetes, distributed technologies and clustering</li>
<li>Nice to have: Graph Data Science technology experience, UI, UX</li>
</ul>
<p><b>Other Requirements:</b></p>
<ul>
<li>B.S. or M.S. in Computer Science or Engineering, or other technical fields strongly considered</li>
<li>Occasional travel, up to 20% expected</li>
<li>Preferable prior experience in a customer facing support role</li></ul></div><p></p><div><div><b><br>
Why Join Neo4j?</b></div>
<div>
<p>Neo4j is, without question, the most popular graph database in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.</p>
<ul>
<li>Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.</li>
<li>Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.</li>
<li>84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.</li>
<li>Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.</li>
<li>Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.</li>
<li>A recent Forrester Total Economic Impact&trade; Study cited Neo4j as delivering 417% ROI to customers.</li>
<li>Neo4j was named as a Visionary in the 2023 Gartner&reg; Magic Quadrant&trade; for Cloud Database Management Systems among 19 other recognized global DBMS vendors. Neo4j was also ranked as a Strong Performer among 14 top vendors in The Forrester Wave&trade;: Vector Databases, Q3 2024.</li>
</ul>
<p>Research shows that members of underrepresented communities are less likely to apply for jobs when they don&rsquo;t meet all the qualifications. <b>If this is part of the reason you hesitate to apply, we&rsquo;d encourage you to reconsider and give us the opportunity to review your application. </b>At Neo4j, we are committed to building awareness and helping to improve these issues.</p>
<p>
One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.</p>
</div>
<div><b>Neo4j Values:</b></div>
<div>
<p>Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:</p>
<p>
(we)-[:VALUE]-&gt;(relationships)<br>
(we)-[:FOCUS_ON]-&gt;(userSuccess)<br>
(we)-[:THRIVE_IN]-&gt;(:Culture {type: [&lsquo;Open&rsquo;, &lsquo;Inclusive&rsquo;]})<br>
(we)-[:ASSUME]-&gt;(:Intent {direction:&rsquo;Positive&rsquo;})<br>
(we)-[:WELCOME]-&gt;(:Discussions {nature: &lsquo;IntellectuallyHonest&rsquo;})<br>
(we)-[:DELIVER_ON]-&gt;(ourCommitments)</p>
<p>
Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.</p></div></div></div>

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