technical support engineer

Smart Matrix

Technical Support EngineerLocation: Model Town Link Road Lahore Job Type: Full-time Experience Required: 0&ndash;1 YearAbout UsWe are a rapidly growing technology company providing innovative software solutions and IT services to multinational clients across different industries. Our mission is to deliver seamless, high-quality technical support and build long-term, trusted relationships with our customers.We are looking for a Technical Support Engineer who is passionate about technology, eager to learn, and dedicated to solving technical problems while ensuring client satisfaction.Educational Background<ul><li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering, or Computer Software (mandatory).</li><li>Fresh graduates are welcome to apply.</li></ul>Key Responsibilities<ul><li>Assist clients with system installations, account setup, and basic network configuration.</li><li>Manage and deploy databases, scripts, and configurations (Full Training will be provided).</li><li>Properly escalate unresolved issues to internal technical teams (e.g., developers, sysadmins).</li><li>Communicate effectively with clients via whatsapp / online meeting to guide them step-by-step through problem resolution.</li><li>Log and track open issues, ensuring prioritization and timely updates.</li><li>Follow up with clients to confirm systems are fully functional after troubleshooting.</li><li>Document technical solutions in manuals, FAQs, and reports for future reference.</li><li>Maintain professional and positive client relationships to ensure satisfaction.</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in IT (Computer Science, Software Engineering, or Computer Software - Mandatory)</li><li>Basic knowledge of database (i.e., MS SQL Server, MySQL).</li><li>Basic knowledge of IIS Server configuration.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Excellent spoken and written English communication skills.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Team player with a detail-oriented mindset.</li></ul>What We Offer<ul><li>A career-oriented position in a rapidly growing company.</li><li>The opportunity to work with multinational clients in an international environment.</li><li>Be part of a collaborative and supportive international team.</li><li>Market-competitive salary with growth opportunities.</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Eocean Pvt Ltd

Role OverviewAs a Resident Engineer, you will serve as the on-site technical representative responsible for diagnosing, troubleshooting, and resolving software and system issues related to the Eocean application deployed on cloud environments. You will act as the first line of support for the client, ensuring seamless communication, timely resolution of issues, and coordination with internal product and development teams.Key Responsibilities<ul><li>Diagnose, troubleshoot, and resolve technical and application issues on-site.</li><li>Research and identify root causes of software or configuration problems.</li><li>Communicate effectively with end users and business teams through email, chat, or phone until issues are resolved.</li><li>Escalate complex issues to internal teams (e.g., software development, product) with detailed documentation.</li><li>Track and manage open issues, ensuring resolution within agreed SLAs.</li><li>Maintain and support E Ocean application on UAT and Production environments.</li><li>Coordinate with client IT Operations &amp; Support teams for deployment and post-deployment validation.</li><li>Observe, test, and validate new product features, upgrades, and configurations.</li><li>Document troubleshooting steps, technical findings, and solutions in internal knowledge bases.</li><li>Prepare timely reports on issue trends, recurring incidents, and client feedback.</li><li>Maintain positive working relationships with clients to ensure satisfaction and trust.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>2&ndash;3 years of experience in Technical Support, Application Support, or Resident Engineer roles.</li><li>Hands-on experience with Windows and Linux operating systems.</li><li>Proficiency in SQL databases (Microsoft SQL, MySQL, or Oracle).</li><li>Basic understanding of Java, Node.js, and scripting/programming concepts.</li><li>Strong diagnostic and problem-solving skills with an analytical mindset.</li><li>Excellent communication and customer-handling abilities.</li><li>Ability to work independently and manage multiple priorities.</li><li>Familiarity with cloud-based applications and deployment procedures is a plus.</li></ul>Key Competencies<ul><li>Technical troubleshooting and analytical thinking</li><li>Effective communication and client relationship management</li><li>Time management and multitasking</li><li>Team collaboration and coordination</li><li>Attention to detail and documentation discipline</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li></ul>Work Location: In person

Violet Infosystems Private Limited

Open Position: Technical Support Engineer Location: Malad (West), Mumbai Experience: 2 Years to 9 Years Qualification: Graduate Only Mumbai Suburban-based location (Dahisar to Dadar) candidates apply for the Position. We are working 6 days, i.e., from Monday to SaturdayJob Description:-<ul><li>Research and identify solutions to users&rsquo; concerns/issues regarding software applications.</li><li>Diagnose and troubleshoot product-related issues, including account set-up.</li><li>Ask customers targeted questions to understand the root of the problem quickly.</li><li>Track Application issues through the resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they&rsquo;ve solved a technical issue.</li><li>Proper and timely escalation of unresolved issues to appropriate internal teams.</li><li>Provide prompt and accurate resolution feedback to customers' concerns.</li><li>Proactively raising the concerns/gaps identified.</li><li>Refer to internal databases or external resources to provide accurate technical solutions.</li><li>Ensure all issues are properly logged.</li><li>Keep all required stakeholders updated on the status of priority issues raised.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their applications are fully functional after troubleshooting.</li><li>Identify the area where training is required for customers/teams internally.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Build and maintain cordial relationships with clients.</li></ul>Requirements:-<ul><li>Good Communication</li><li>Email Etiquette&#8203;</li><li>Technical Skills</li><li>Ticketing Tools</li><li>SQL Database Queries</li><li>Advanced Excel</li><li>Implementation Support</li><li>Software Help Desk</li><li>Help Desk Support</li><li>Remote Support</li><li>Implementation Manager</li></ul>Job Types: Full-time, PermanentPay: &#8377;420,000.00 - &#8377;1,000,000.00 per yearBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

IT Resources

Internship Opportunity &ndash; Technical Support Engineer ( Males only )www.itresources.com.pkIT Resources, a leading IT solutions company in Islamabad specializing in POS, software development, and digital services, is hiring an Internee Technical Support Engineer for an 8-week unpaid internship leading to a full-time position based on performance.What We Offer:<ul><li>Hands-on technical support experience</li><li>Mentorship from experienced professionals</li><li>Certificate upon completion</li><li>Chance to secure a full-time job</li></ul>Requirements:<ul><li>BS in IT/CS (recent graduate) or minimum Intermediate</li><li>Basic knowledge of networking, systems, and troubleshooting</li><li>Good communication skills and eagerness to learn</li></ul>Apply by sending your CV to 0311-3917777Job Types: Full-time, Internship Contract length: 6-8 weeksWork Location: In person

Intern Technical Support Engineer

Mphasis

<div>
 
 We are seeking a skilled and customer-focused
 
 Service Desk Consultant
 
 with 2 years of experience in IT support and troubleshooting. The ideal candidate will have hands-on expertise in secure file transfer protocols (FTP, SFTP), secure communication technologies (SSH, SSL), and foundational networking concepts such as TCP/IP, DNS, and DHCP.
 
 
 This role demands proficiency in cryptography, firewall configurations, and application testing across various environments including development, testing, UAT, and production. Familiarity with data center types and migration strategies is essential. The candidate should demonstrate strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering high-quality support to end users.
 
 
 
 
 
 
 
 
 
 Technical Skills Required:
 
 
 <ul>
 <li>
 Operating Systems (Windows, Linux), Microsoft Outlook, Teams, SharePoint
 </li>
 <li>
 File Transfer Protocols: FTP, SFTP
 </li>
 <li>
 Secure Communication: SSH (including key management and configuration types), SSL (certificate updates and management)
 </li>
 <li>
 Networking Fundamentals: TCP/IP, IP Addressing, Subnetting, Gateway, DNS, DHCP
 </li>
 <li>
 Cryptography: Understanding of encryption types and applications
 </li>
 <li>
 Firewall Technologies: Types and configuration principles
 </li>
 <li>
 Application Testing: Familiarity with environments (Dev, Test, UAT, Prod) and testing methodologies
 </li>
 <li>
 Data Center Knowledge: Types and migration approaches
 </li>
 </ul>
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Prior experience working with international clients is essential.
 </li>
 <li>
 Proven experience in
 
 banking projects
 
 , especially related to
 
 KYC
 
 and
 
 AML
 
 domains.
 </li>
 <li>
 Strong research and analytical skills ability to extract and interpret data from multiple sources.
 </li>
 <li>
 Self-driven, organized, and capable of managing tasks independently with minimal supervision.
 </li>
 </ul>
 
 
 Good to Have (Preferred):
 
 
 <ul>
 <li>
 Basic understanding of technical concepts or data tools (e.g., SQL, Excel, data visualization tools).
 </li>
 <li>
 Familiarity with compliance platforms or banking systems.
 </li>
 <li>
 Experience working in a research or consulting environment.
 </li>
 <li>
 Knowledge of global regulatory requirements and financial compliance trends.
 </li>
 </ul>
 
 
</div>

Halan - حالا

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer
 
 
 to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 
 Flexibility to work in shifts and provide on-call support when required.
 
 </li>
 </ul>
</div>

Software Technical Support Engineer

Search 10000+ Technical support engineer jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 technical support engineer jobs NEAR_ME

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Intern Technical Support Engineer

Technical Support Engineer

Software Technical Support Engineer