technical support executive

SparkRex Technologies

Position: Technical Support ExecutiveLocation: Doha, QatarJob Type: Full-timeEligibility: Pursuing any graduation degreeRole OverviewWe are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.Key Responsibilities<ul><li>POS System Setup and Deployment Support</li><li>Assist in the configuration and installation of POS systems for clients.</li><li>Provide onsite technical support during the initial deployment to ensure successful integration.</li><li>Troubleshoot and resolve any issues encountered during the setup phase.</li><li>Software Deployment and User Assistance</li><li>Support the deployment and configuration of other software systems for end-users.</li><li>Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.</li><li>Work closely with internal teams to resolve hardware and software compatibility challenges.</li><li>Problem Resolution and System Maintenance</li><li>Address user queries and provide effective solutions for technical issues through online and onsite channels.</li><li>Diagnose and escalate complex software bugs or system problems to the development team.</li><li>Maintain system stability by ensuring prompt and effective issue resolution.</li><li>User Communication and Training</li><li>Clearly explain software features, updates, and functionalities to users.</li><li>Conduct user training sessions to enhance familiarity with system operations.</li><li>Gather feedback to identify areas for usability improvements and address user concerns.</li><li>Support Ticket and Workflow Management</li><li>Log, prioritize, and track support tickets using a ticketing system.</li><li>Document resolutions for common issues to contribute to a shared knowledge base.</li><li>Maintain regular communication with users about ticket progress and outcomes.</li><li>Skill Development and Process Improvement</li><li>Gain hands-on experience in deploying and troubleshooting software systems.</li><li>Develop strong communication, coordination, and problem-solving abilities.</li><li>Contribute to process enhancements by identifying and addressing operational gaps.</li></ul>Qualifications/Skill Required<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Familiarity with software development concepts and troubleshooting.</li><li>Strong verbal and written communication skills in English; knowledge of Arabic is a plus.</li><li>Eagerness to learn and adapt in a dynamic work environment.</li><li>Preferred Skills</li><li>Basic knowledge of POS systems and software deployment.</li><li>Experience with ticketing systems or customer support tools is advantageous.</li><li>Excellent collaboration and coordination skills.</li></ul>What We Offer<ul><li>Hands-on experience in supporting both onsite and online technical workflows.</li><li>Opportunity to work with POS systems and other software solutions.</li><li>A collaborative environment with mentorship from experienced professionals.</li><li>A chance to develop foundational expertise in technical support and user engagement.</li></ul>Join our team in Doha and kickstart your career by gaining valuable experience in end-to-end technical support for software systems. Apply today!Job Type: Full-time

Technical Support Executive

Svytel Communication

Company: Aiwati Solutions Pvt. Ltd. Location: Remote (Anywhere in India Preferred) Job Type: Full Time Experience Required: 1&ndash;3 years in Technical Support / WhatsApp API / SaaS / CPaaSAbout Aiwati:Aiwati Solutions Pvt. Ltd. is an official Meta-approved WhatsApp Business API provider, empowering SMEs with smart communication tools like WhatsApp Cloud API, chat automation, bulk campaigns, and real-time support solutions.We&rsquo;re building a powerful and easy-to-use platform for businesses to manage their messaging, marketing, and customer engagement &mdash; all in one place.Role Overview:We are looking for a Technical Support &amp; Onboarding Executive who can assist customers from product demo to onboarding, resolve technical queries, and ensure a smooth setup experience.This role bridges technical expertise and customer success &mdash; ideal for someone who understands both technology and business communication.Key Responsibilities:<ul><li>Provide live demos of Aiwati&rsquo;s WhatsApp API panel and features to new clients</li><li>Assist customers in account setup, API configuration, and onboarding</li><li>Troubleshoot technical issues related to API, campaigns, and integrations</li><li>Coordinate with the technical team for bug reporting and escalation</li><li>Guide clients on product use cases, automation, and best practices</li><li>Collaborate with the sales team during presales discussions to explain technical feasibility</li><li>Maintain CRM records, follow-ups, and track onboarding progress</li><li>Deliver an excellent customer experience from demo to activation</li></ul>&#9989; Requirements:<ul><li>1&ndash;3 years of experience in technical support, onboarding, or presales for SaaS / CPaaS / WhatsApp API / CRM products</li><li>Basic knowledge of APIs, webhooks, and SaaS platforms</li><li>Excellent communication in Hindi &amp; English</li><li>Strong problem-solving skills and customer-first attitude</li><li>Familiar with CRM or support tools (Zoho, Freshdesk, etc.)</li><li>Ability to handle client calls, demos, and technical walkthroughs independently</li><li>Own laptop and reliable internet connection (mandatory for remote work)</li></ul>Salary &amp; Perks:<ul><li>&#8377;15,000 &ndash; &#8377;22,000 per month (based on experience)</li><li>Performance incentives based on client activations and satisfaction</li><li>Rapid career growth in a fast-scaling SaaS company</li><li>Remote work flexibility</li></ul>Job Type: Full-timePay: &#8377;12,000.00 - &#8377;22,000.00 per monthBenefits:<ul><li>Internet reimbursement</li><li>Paid sick time</li><li>Work from home</li></ul>Work Location: Remote

Technical Support & Onboarding Executive

Uffizio India Software Consultants

As an Application Tech Support Executive at Uffizio, you will play a crucial role in providing top-tier support to our customers. Your goal will be to ensure customer satisfaction, resolve technical issues, and offer guidance on the use of our products.
 Role: OtherIndustry Type: IT Services &amp; ConsultingDepartment: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any Graduate

Application Tech Support

Position: Technical Support ExecutiveLocation: Doha, QatarJob Type: Student InternshipEligibility: Pursuing any graduation degreePay: UnpaidRole OverviewWe are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.Key Responsibilities<ul><li>POS System Setup and Deployment Support</li><li>Assist in the configuration and installation of POS systems for clients.</li><li>Provide onsite technical support during the initial deployment to ensure successful integration.</li><li>Troubleshoot and resolve any issues encountered during the setup phase.</li><li>Software Deployment and User Assistance</li><li>Support the deployment and configuration of other software systems for end-users.</li><li>Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.</li><li>Work closely with internal teams to resolve hardware and software compatibility challenges.</li><li>Problem Resolution and System Maintenance</li><li>Address user queries and provide effective solutions for technical issues through online and onsite channels.</li><li>Diagnose and escalate complex software bugs or system problems to the development team.</li><li>Maintain system stability by ensuring prompt and effective issue resolution.</li><li>User Communication and Training</li><li>Clearly explain software features, updates, and functionalities to users.</li><li>Conduct user training sessions to enhance familiarity with system operations.</li><li>Gather feedback to identify areas for usability improvements and address user concerns.</li><li>Support Ticket and Workflow Management</li><li>Log, prioritize, and track support tickets using a ticketing system.</li><li>Document resolutions for common issues to contribute to a shared knowledge base.</li><li>Maintain regular communication with users about ticket progress and outcomes.</li><li>Skill Development and Process Improvement</li><li>Gain hands-on experience in deploying and troubleshooting software systems.</li><li>Develop strong communication, coordination, and problem-solving abilities.</li><li>Contribute to process enhancements by identifying and addressing operational gaps.</li></ul>Qualifications/Skill Required<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Familiarity with software development concepts and troubleshooting.</li><li>Strong verbal and written communication skills in English; knowledge of Arabic is a plus.</li><li>Eagerness to learn and adapt in a dynamic work environment.</li><li>Preferred Skills</li><li>Basic knowledge of POS systems and software deployment.</li><li>Experience with ticketing systems or customer support tools is advantageous.</li><li>Excellent collaboration and coordination skills.</li></ul>What We Offer<ul><li>Hands-on experience in supporting both onsite and online technical workflows.</li><li>Opportunity to work with POS systems and other software solutions.</li><li>A collaborative environment with mentorship from experienced professionals.</li><li>A chance to develop foundational expertise in technical support and user engagement.</li></ul>Join our team in Doha and kickstart your career by gaining valuable experience in end-to-end technical support for software systems. Apply today!Job Type: Internship

Technical Support Student Internship

About Aiwati Solutions Pvt LtdAiwati Solutions is a SaaS CPaaS platform providing WhatsApp Business API, Google RCS, Bulk SMS, and Omnichannel CRM solutions to SMEs and enterprises. Our mission is to simplify customer communication with secure and scalable technology.Role OverviewWe are looking for a Customer Technical Service &amp; Analytics Executive to provide technical support to clients, resolve issues efficiently, and analyze usage data to ensure smooth operations. The role requires both technical problem-solving skills and customer communication ability in English.Key Responsibilities<ul><li>Provide L1/L2 technical support for SaaS/CPaaS products (WhatsApp Business API, Bulk SMS, RCS).</li><li>Handle customer queries via email, chat, and calls in professional English.</li><li>Troubleshoot issues related to onboarding, APIs, message delivery, dashboards, and integrations.</li><li>Work with the technical team to escalate and resolve complex issues.</li><li>Prepare weekly and monthly analytics reports on customer usage, campaigns, and KPIs.</li><li>Assist customers with account setup, configuration, and training.</li><li>Document FAQs, guides, and maintain knowledge base for recurring issues.</li><li>Ensure high customer satisfaction and SLAs are met.</li></ul>Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT/Computer Science/Engineering or related field.</li><li>Minimum 2 years of experience in customer support, technical service, or SaaS analytics.</li><li>Strong communication skills in English (spoken &amp; written).</li><li>Knowledge of APIs, SaaS platforms, CRM tools, and cloud services.</li><li>Ability to analyze technical data and generate insights/reports.</li><li>Proficiency in Excel/Google Sheets, reporting dashboards, and ticketing tools.</li><li>Problem-solving attitude with customer-first approach.</li></ul>What We Offer<ul><li>Salary: &#8377;15,000 &ndash; &#8377;20,000 per month (based on experience).</li><li>Growth opportunities in SaaS &amp; CPaaS technology sector.</li><li>Exposure to large enterprise clients &amp; global platforms.</li><li>Dynamic and collaborative startup work culture.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthLanguage:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: Remote

Customer Technical Service & Analytics Executive

Mahir Company

We are looking for a Technical Operations Executive who will be responsible for managing and executing all technical service tasks through our CRM system. The ideal candidate will coordinate between customers and technicians to ensure that all maintenance and repair jobs are completed efficiently, professionally, and to the highest quality standards.Key Responsibilities:<ul><li>Manage incoming customer requests related to technical repair and maintenance services.</li><li>Enter, monitor, and manage service orders through the company&rsquo;s CRM system.</li><li>Coordinate with qualified technicians/vendors to assign and execute service tasks.</li><li>Maintain communication with both customers and technicians to ensure smooth operations.</li><li>Evaluate completed jobs to ensure work quality and customer satisfaction.</li><li>Keep task records updated and generate reports using Excel.</li><li>Follow up with vendors to ensure timely and professional job completion.</li></ul>Requirements:<ul><li>Education: DAE in Electrical, HVAC, or a related technical field.</li><li>Experience: Minimum 2 years of experience in a similar operational or technical coordination role.</li><li>Skills:</li><li>Proficiency in MS Excel and CRM tools.</li><li>Strong communication and coordination skills.</li><li>Ability to handle multiple technical jobs simultaneously.</li><li>Understanding of maintenance and repair workflows.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

Technical Operations Executive ( DAE Preferred )

UNIQUEFORM

IMMEDIATE HIRING Call Us/Whatsapp Immediately To Ensure Your Opportunity +919496886388Get registered at one of the most promising consultancies at Kannur district. We provide job opportunities to all the candidates registered with us. To know more about the job vacancy contact Riddhi Management Consultancy. POST: SOFTWARE SUPPORT EXECUTIVE VC 1427 LOCATION: CALICUT EXPERIENCE: EXPERIENCED QUALIFICATION: IN THIS FEILD *ATTRACTIVE SALARY PACKAGE* AT THE TIME OF INTERVIEW For More Details Connect With Riddhi Management Consultancy+919496886388 (Available in Whatsapp)RIDDHI MANAGEMENT CONSULTANCY provides comprehensive and personalized recruitment service, focusing on aligning the candidates with the best-fit positions in top organizations. With an extensive network of trusted employers we connect job seekers with opportunities across diverse industries. REGISTER FOR FREE with us and get the job you want.&#3337;&#3366;&#3405;&#3375;&#3403;&#3351;&#3390;&#3452;&#3364;&#3405;&#3365;&#3391;&#3349;&#3454; &#3334;&#3351;&#3405;&#3376;&#3385;&#3391;&#3349;&#3405;&#3349;&#3393;&#3368;&#3405;&#3368; &#3370;&#3403;&#3378;&#3398; &#3337;&#3379;&#3405;&#3379; &#3356;&#3403;&#3378;&#3391; &#3364;&#3376;&#3370;&#3405;&#3370;&#3398;&#3359;&#3393;&#3364;&#3405;&#3364;&#3391; &#3349;&#3402;&#3359;&#3393;&#3349;&#3405;&#3349;&#3393;&#3368;&#3405;&#3368; &#3349;&#3363;&#3405;&#3363;&#3394;&#3376;&#3391;&#3378;&#3398; &#3368;&#3374;&#3405;&#3370;&#3452; 1&#3384;&#3405;&#3365;&#3390;&#3370;&#3368;&#3330;. &#3371;&#3405;&#3376;&#3392; &#3377;&#3356;&#3391;&#3384;&#3405;&#3377;&#3405;&#3377;&#3452; &#3354;&#3398;&#3375;&#3405;&#3364;&#3405; &#3368;&#3391;&#3353;&#3405;&#3353;&#3379;&#3393;&#3359;&#3398; &#3335;&#3383;&#3405;&#3359;&#3374;&#3393;&#3379;&#3405;&#3379; &#3356;&#3403;&#3378;&#3391; &#3368;&#3399;&#3359;&#3394;!!!Job Type: Full-timeWork Location: In person

SOFTWARE SUPPORT EXECUTIVE VC 1427

Search 10000+ Technical support executive jobs near you this October. New roles added regularly across leading industries. Apply today.