technical support executive

Xorosoft Technologies

Position: Technical Support ExecutiveLocation: HyderabadShift: Night Shift (PST Timings)Experience: 2-3 yearsNotice Period: Immediate Joiner / 30-day notice periodJob Description:We are seeking a highly motivated Technical Support Executive with 2-3 years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner.Responsibilities:<ul><li>Provide technical support to customers via tickets, email, and Zoom meetings.</li><li>Troubleshoot and resolve software related issues in a timely manner</li><li>Log and track customer issues in a ticketing system</li><li>Ensure customer satisfaction by following up on open issues and keeping customers informed of progress</li><li>Collaborate with development and QA teams to resolve customer issues</li><li>Continuously improve knowledge of the ERP software and stay current with industry developments</li></ul>Requirements:<ul><li>2-3 years of experience in technical support for ERP software</li><li>Strong problem-solving skills</li><li>Excellent communication skills, both written and verbal</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li><li>Ability to work in a night shift</li></ul>If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.Job Type: Full-timePay: ₹400,000.00 - ₹800,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li></ul>Ability to commute/relocate:<ul><li>HITEC City, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>ERP systems: 2 years (Required)</li><li>Technical support: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li></ul>Work Location: In person

Technical Support Executive

Zinq Electronics Pvt Ltd

Job Description: Technical Support Engineer &ndash; CCTV, FAS, IDS, ACSPosition Title: Technical Support EngineerDepartment: Services / SupportLocation: MumbaiReports To: Technical Manager / Service ManagerEmployment Type: Full-TimeJob Summary:We are seeking a skilled and customer-focused Technical Support Engineer to provide expert-level support for CCTV, Fire Alarm Systems (FAS), Intrusion Detection Systems (IDS), and Access Control Systems (ACS). The candidate will be responsible for troubleshooting, system diagnostics, installations, maintenance, and technical consultation for our clients and internal teams.Key Responsibilities:<ul><li>Provide remote and on-site technical support for CCTV, FAS, IDS, and ACS systems.</li></ul><ul><li>Troubleshoot and diagnose hardware, software, network, and system issues.</li></ul><ul><li>Conduct system installations, upgrades, testing, and commissioning.</li></ul><ul><li>Perform preventive and corrective maintenance services.</li></ul><ul><li>Respond to service requests and technical inquiries within SLA timeframes.</li></ul><ul><li>Guide customers through step-by-step solutions and provide training as needed.</li></ul><ul><li>Coordinate with vendors and third-party suppliers for advanced troubleshooting.</li></ul><ul><li>Document service activities, solutions, and technical findings accurately.</li></ul><ul><li>Collaborate with project teams on system designs and technical solutions.</li></ul><ul><li>Stay updated with the latest technologies and product updates in the security systems field.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s Degree/Diploma in Electronics, Electrical, IT, or a related technical field.</li></ul><ul><li>2+ years&rsquo; experience in supporting CCTV, FAS, IDS, and ACS systems.</li></ul><ul><li>Hands-on experience with brands like Hikvision, Dahua, Honeywell, Bosch, SPECTRA, HID, Tyco GST UNV, RAVEL - etc.</li></ul><ul><li>Good understanding of TCP/IP networking, cabling, IP configurations, and troubleshooting.</li></ul><ul><li>Familiarity with relevant industry standards (NFPA, SIRA, UL, etc.) is a plus.</li></ul><ul><li>Ability to read and interpret technical manuals, blueprints, and wiring diagrams.</li></ul><ul><li>Excellent problem-solving, analytical, and communication skills.</li></ul><ul><li>Ability to work independently and manage multiple tasks.</li></ul><ul><li>Willingness to travel to customer sites when needed.</li></ul>Job Type: Full-timePay: ₹10,498.35 - ₹36,300.74 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Screl Info Pvt ltd

Provides technical assistance to customers or internal users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures timely resolution of technical problems while delivering a positive support experience.Job Type: Full-timePay: ₹15,000.00 - ₹22,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

SSD Tracetech

Technical Support Executive &ndash; Level 2 (L2)Work Location: CoimbatoreOpen to: Candidates with relevant IT support knowledgeImmediate Joiners Preferred 1-3 YearsKey Responsibilities:Provide Level 2 technical support for Windows desktops and laptops (hardware and software)Configure and troubleshoot Microsoft Outlook, Exchange/IMAP accounts, and mobile email setupsDiagnose and resolve technical issues using critical thinking and logical troubleshooting techniquesDeliver remote support to end-users with varying technical proficiency, ensuring clear and patient guidanceDocument all troubleshooting steps and resolutions in the ticketing systemCollaborate with IT team members to address recurring or complex issuesAdhere to IT policies, security standards, and best practicesContact for Application:careers@tracetech.in9585854991Job Type: Full-timePay: ₹250,000.00 - ₹300,000.00 per yearBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Technical Support Executive – Level 2 (L2)

ByteReboot Private Limited

Role Requirements<ul><li>Excellent verbal communication skills with confidence in interacting with international customers</li><li>Sound knowledge of computers, operating systems, and basic technical troubleshooting</li><li>Willingness to work a fixed night shift aligned with US/Canada time zones</li><li>Quick learner with the ability to adapt in a fast-paced technical support environment</li><li>Work-from-office role based at our Mohali location only</li><li>Immediate joiners are preferred; freshers are encouraged to apply</li></ul>About the RoleByteReboot Private Limited is seeking enthusiastic freshers and entry-level professionals for the position of Technical Support Engineer (Voice). This role provides practical exposure to real-world IT infrastructure, hands-on customer troubleshooting, and international voice support for US/Canada clients. It is a great opportunity to develop a solid foundation in IT support while enhancing customer communication skills.Key Responsibilities<ul><li>Identify, troubleshoot, and resolve basic hardware and software issues</li><li>Assist customers via voice and chat by providing clear, step-by-step solutions</li><li>Diagnose and resolve system, device, and network-related concerns</li><li>Install, configure, and maintain computers, peripherals, and required software</li><li>Utilize remote support tools to deliver effective customer assistance</li><li>Accurately document customer issues, actions taken, and resolutions in the system</li><li>Ensure timely follow-ups and maintain a high level of customer satisfaction</li><li>Assist in the deployment and support of new tools, applications, and technologies</li><li>Perform basic system and safety checks as required</li></ul>Qualifications<ul><li>Education: BCA, MCA, B.Tech, M.Tech (IT / Computer Science)</li><li>Strong verbal and written English communication skills</li><li>Basic working knowledge of Windows, Linux, or macOS</li><li>Familiarity with remote desktop tools or helpdesk software is an added advantage</li><li>Relevant certifications (Microsoft, Linux, Cisco) will be considered a plus</li></ul>Work Schedule<ul><li>Shift Timing: 09:00 PM &ndash; 06:00 AM IST</li><li>Working Days: Monday to Friday (Alternate Saturdays working)</li><li>Mode: In-office only (Face-to-face interview mandatory)</li></ul>Benefits We Offer<ul><li>Complimentary meal during the shift</li><li>Paid Time Off (PTO)</li><li>Leave encashment as per company policy</li><li>Performance-based incentives and growth opportunities</li><li>One-week structured training program (product &amp; process)</li><li>Exposure to real-world IT infrastructure</li></ul>Job Type<ul><li>Full-time | Permanent | Fresher</li></ul>ContactRishita Kansal (HR)ht@butereboot.comJob Types: Full-time, Permanent, FresherPay: ₹16,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Food provided</li><li>Leave encashment</li><li>Paid sick time</li></ul>Ability to commute/relocate:<ul><li>Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Mohali, Punjab (Preferred)</li></ul>Work Location: In person

Technical Support Executive (Mohali)

Magnatec Systems Private Limited

Job Description: Customer Support Executive (ERP Experience)We are seeking a dedicated and customer-focused Customer Support Executive with hands-on experience in ERP systems to support our clients by handling inquiries, technical concerns, and product-related questions. As the first point of contact, you will play a vital role in delivering exceptional customer service, ensuring client satisfaction, and supporting ERP users with system-related functionalities.Key Responsibilities<ul><li>Handle customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate and clear information regarding products, services, and ERP system functionalities.</li><li>Diagnose and resolve ERP-related issues by providing first-level technical support.</li><li>Address customer concerns and complaints effectively to maintain high satisfaction levels.</li><li>Document customer interactions and maintain detailed service and support records.</li><li>Coordinate with ERP consultants and technical teams to escalate and resolve complex issues.</li><li>Conduct follow-ups with customers to ensure complete resolution of reported issues.</li></ul>Requirements<ul><li>Minimum 2 years of experience in a customer support or client service role.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).</li><li>Strong verbal and written communication skills with a problem-solving mindset.</li><li>Basic understanding of ERP systems and common business processes.</li><li>Ability to remain calm, professional, and customer-focused in high-pressure situations.</li><li>Proficiency in basic computer applications and familiarity with CRM and ERP platforms.</li><li>This position is open to female candidates only.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Executive(Female)

Reed

Customer Support Executive <ul> <li>Location: Hatfield</li><li>Job Type: Full-time</li></ul> My client is looking for a Customer Support Executive to join their dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to their customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the high reputation of our company. Day-to-day of the role: <ul> <li>Log and respond to all end-user and distributor support inquiries, ensuring all communications are recorded accurately.</li><li>Follow all support cases through to completion, providing regular updates to customers or distributors and escalating to a complaint if necessary.</li><li>Issue RMA numbers as required, following all remote fault diagnosis options explored.</li><li>Assist the credit control team by working with end users that require after-sales support but have overdue balances.</li><li>Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams.</li><li>Log, investigate and report on all customer complaints as per company procedures.</li><li>Monitor support cases for trends and potential issues, investigate where required and produce internal reporting and preventative suggested actions.</li><li>Collaborate with the Product Lab team to provide technical guidance to the Customer Support team.</li><li>Obtain, develop, retain and provide company responses to customers' escalated issues.</li><li>Access expert advice and information from company staff, including engineers and suppliers, for additional diagnostics or information.</li><li>Provide assistance to the product development team in the verification and validation of new product designs/software features.</li></ul> Required Skills & Qualifications: <ul> <li>Proven experience in customer support or a similar role, preferably in a technical field.</li><li>Strong knowledge of company products and up-to-date testing techniques.</li><li>Excellent communication and documentation skills.</li><li>Ability to manage multiple tasks and maintain attention to detail.</li><li>Experience in handling customer complaints and providing solutions.</li><li>Familiarity with creating and maintaining logs and reports.</li></ul> Benefits: <ul> <li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Supportive and collaborative work environment.</li><li>20 days holiday</li><li>Healthcare</li></ul>

Customer Support Executive

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Customer Support Executive(Female)

Customer Support Executive