technical support executive

Tata Consultancy Services (TCS)

<div></div><div><div><div><div>Job Description: Technical Support Agent

Key Responsibilities

First Call Resolution: Efficiently handle customer queries and resolve issues during the first contact wherever possible.

Deliver exceptional customer experiences that balance technical support and sales objectives. 


Communication Skills (Critical Requirement)
<ul>
<li>Exceptional verbal and written communication skills to interact professionally with global customers across multiple channels (phone and chat).</li>
<li>English needs to be B2 or higher using the CEFR framework. (Excellent Comm Skills must have, C1 is good to have).</li>
<li>Ability to convey technical information in a clear, concise, and customer-friendly manner.</li>
<li>Strong active listening and empathy to understand customer concerns and provide effective solutions.</li>
<li>Skilled in managing tone and maintaining professionalism during challenging or escalated interactions.</li>
</ul></div></div></div><div><div><div>Location</div>
<div>Hyderabad</div>
</div><div><div>Job Function</div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div>Role</div>
<div>Executive</div>
</div><div><div>Job Id</div>
<div>395361</div>
</div><div><div>Desired Skills</div>
<div>Customer Service</div>
</div></div>Desired Candidate Profile
<div><div>Qualifications : BACHELOR OF COMMERCE</div></div></div><div></div>

Technical Support Executive

Flosara Technology solutions pvt ltd

A leading Manufacturers is hiring-Location: Gujarat-BarodaPosition: Sales Executive / Sales EngineerExperience: 1-3 yearsQualification: B.Tech/B.E/Diploma in Mechanical/Automobile/Industrial EngineeringReporting: Sales HeadSales Executive/Sales Engineer Responsibilities:<ul><li>Actively engage in field sales. Identify, develop, implement and evaluate sales strategy, based on knowledge of company businessobjectives and market characteristics.</li><li>Promote and effectively use catalogue content, advertising and/ or marketing collateral to increaseaccount penetration and sales generation.</li><li>Maintain and develop a high level of technical understanding of the applications of the Lee Springproduct range, technical developments and new product introductions.</li><li>Achieve and exceed monthly sales revenue targets, KPMs and objectives for the allocated territory.</li><li>Manage the opportunity cost of time with customers and/ or call frequencies to be consistent with theirlevel of current or potential sales revenue.</li><li>Confident and effective communicator to all levels of the business and to various stakeholders.</li><li>Strong team management skills, demonstrating leadership, facilitation and coaching styles to create ahigh-performance culture.</li><li>Demonstrates challenge in a positive and proactive manner that builds credibility and effectiveness acrossall areas of the business.</li><li>Understands the needs of engineers and buyers (our target customers).</li><li>Participate on behalf of the company in exhibitions or conferences. Negotiate/close deals and handle complaints or objections.</li><li>Collaborate with team members to achieve better results. Gather feedback from customers or prospects and share with internal teams.</li><li>Sales Executive/Sales Engineer Requirements:</li><li>Proven experience as a Sales Executive or relevant role.</li><li>Proficiency in English and local languages.</li><li>Excellent knowledge of MS Office.</li><li>Hands-on experience with CRM software is a plus.</li><li>Thorough understanding of marketing and negotiating techniques.</li><li>Fast learner and passion for sales.</li><li>Self-motivated with a results-driven approach.</li><li>Aptitude in delivering attractive presentations.</li><li>Bachelor&rsquo;s degree in mechanical engineering or industrial engineering has more weightage.</li><li>Candidate must be willing to travel minimum 3 to 4 days a week in and around of the respective region and other assigned locations.</li></ul>Interested may apply or reach me @ 9663596871Job Types: Full-time, PermanentPay: ₹550,000.00 - ₹600,000.00 per yearBenefits:<ul><li>Paid sick time</li><li>Provident Fund</li></ul>Experience:<ul><li>Manufacturing: 2 years (Preferred)</li><li>Technical sales: 2 years (Preferred)</li></ul>License/Certification:<ul><li>2 Wheeler Licence (Preferred)</li></ul>Work Location: In person

WovV Technologies

Company Name: Nexus Mall (Hyderabad) Technical Onsite Support Executive Job DescriptionJob DescriptionOnsite support executive role is not a core technical job/you will not be exposed to any coding or language related work. This is basically a client facing support role where you will be handling primary queries from mall team and from the stores inside the shopping mall. This is not a field job, you will be given a workstation/seat inside the mall office along with access to a laptop or desktop computer.WovVTech provides Automated Daily Sales Reporting Software that empowers mall team to access automated sales data from all tenants. By leveraging smarter analytics and Accurate Sales Data Reporting, concessionaires can maximize revenue and achieve a better ROI. Our ADSR software captures comprehensive sales data, including billing and revenue information.With its built-in advanced analytics reports, users can benchmark performances, analyze sales trends, compare data across multiple locations, and gain valuable insights. WovVRA portal provides convenient access to multiple locations through a single login, ensuring control through user- and role-based access and authorization. WovVRA is your trusted partner for streamlining sales reporting and optimizing revenue generation.Responsibilities: &middot; Installation of our software in all tenants present in the mall after checking the basic installation checklist&middot; Ensure the data flow happens for all installed stores every day; If there is an issue in dataflow, you will have to troubleshoot the issue and fix it; If the issue is from tenant/brand side, escalate the case accordingly to get it fixed by the respective stakeholder&middot; Collection of BWR reports from these stores on monthly basis (during 1st week) for doing the audit reconciliation task; You will have to completely learn the audit process within the first 3 months after joining. For conducting the audit, excel knowledge is a must. (Check if you possess this skill to enroll yourself for this position)&middot; Maintain good rapport with the mall team and be proactive in your communication to them with regard to the ongoing issues; You will be our representative in the mall and the first level contact for mall team; They will reach out to you for all issues/queries related to WovVTech&middot; You will be supported by a backend team member and a technical team who will provide support for complex issues&middot; We expect you to be neatly dressed with formals and shoes on all working days and well-groomed appearance&middot; Your work days are from Monday to Saturday and Sunday is your weekly off (The weekly off can be swapped to a weekday in future as per business requirement)&middot; Shift starts at 10am and ends by 7pm; Please ensure to follow the timings and also sign in the attendance register in mall office/biometric attendance login without failTraining:&middot; Our senior resource will provide you hands on experience on all necessary topics and tasks for 7-10 days time and will also observe how you are able to perform these tasks post trainingo You can continue to seek help from him and from other seniors till you are in the learning curveJob Type: Full-timePay: ₹14,000.00 - ₹15,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Sapphire Pvt. Ltd

We are excited to inform you that we have an open position for Technical Support Engineer that we believe aligns well with your skills and career aspirations. Below are the details of the position:Designation: Technical Support EngineerLocation: AhmedabadExperience: FresherDesired skills: Knowledge/Experience of testing &amp; tools used for different testing, good communication skills, willingness to learnPrimary Job Functions:<ul><li>Provide technical support (remote &amp; onsite) of the products used by clients</li><li>This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software</li><li>Develop and apply testing processes for new and existing products to meet client needs</li><li>Liaise with internal teams (e.g. developers and product managers) to identify system requirements</li><li>Test current products and identifying deficiencies</li><li>Identify quality assurance process bottleneck and suggest actions for improvement</li><li>Has to provide guidance to clients on function, usage, and operation of products</li><li>Track quality assurance metrics, like defect densities and open defect counts</li><li>Convey customer feedback to development team</li><li>Perform pre-sales technical support duties &amp; assist the sales team with the preparation of proposals and customer demos</li><li>Provide timely reports back to Project Management regarding progress on specific assignments</li><li>Must be willing to travel</li></ul>Required Skills:<ul><li>Should have good computer basic and MS Office knowledge</li><li>Excellent communication skills</li><li>Strong problem-solving skills, the ability to replicate, diagnose and resolve problems</li></ul>If you have any questions or need further information, please do not hesitate to reach out to me..Apply now!!Job Types: Full-time, FresherPay: ₹12,000.00 - ₹16,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Ahmedabad, Gujarat (Ahmedabad) (Required)</li></ul>Work Location: In person

Roots Recruitment Service

Job Description:- Give back end support to the Service Engineer for the software application.- ⁠Handling the client queries and technical support. Strong analytical and problem-solving skills and desire to learn new skills.- ⁠Resolved the technical queries of the end user Over Phone, Mail and Remote Sessions.- ⁠Trained the end user of the software Over Phone, Mail and Remote Session when it&rsquo;s required.- ⁠Database Maintenances. Strong communication skills and a strong team player.- ⁠Preparing UAT document and helping clients in conducting UAT.- ⁠Ensuring clients operate the application smoothly.- ⁠Process Mapping and ensuring timely delivery of the processes.- ⁠Identifying potential problems and presenting desirableJob Type: Full-timePay: ₹17,000.00 - ₹25,000.00 per monthWork Location: In person

Phalgune Infotech

Job Summary:We are looking for a skilled and proactive Technical Support Executive who will primarily be responsible for training internal teams and also handling field technical support activities. The ideal candidate should have strong technical knowledge, excellent communication skills, and the ability to guide and mentor team members effectively.Key Responsibilities:Primary Responsibility &ndash; Team TrainingConduct structured technical training programs for internal teams.Develop training materials, manuals, and SOPs.Identify skill gaps and organise refresher training sessions.Provide hands-on practical training and field-based demonstrations.Evaluate team performance post-training and provide improvement plans.Ensure standardization of technical processes across all branches.Field Technical SupportProvide on-site technical support and troubleshooting.Diagnose and resolve hardware/software issues.Coordinate with vendors for replacements and repairs if required.Ensure proper installation, configuration, and maintenance of systems.Maintain service reports and technical documentation.Support branches during technical escalations.Required Skills &amp; Qualifications:Diploma / Bachelor&rsquo;s Degree in IT, Computer Science, Electronics, or related field.5 years of experience in technical support or field support.Strong troubleshooting and problem-solving skills.Good communication and presentation skills.Ability to train and mentor team members.Willingness to travel for field support.Job Types: Full-time, PermanentPay: ₹25,000.00 - ₹30,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Accounting: 3 years (Preferred)</li><li>Tally: 3 years (Preferred)</li><li>total work: 3 years (Preferred)</li></ul>License/Certification:<ul><li>CA-Inter (Preferred)</li></ul>Work Location: In person

Technical Support Executive - Field & Training

Climax Software Solutions

Join Our Team as a Customer Support Executive at Climax Software SolutionsAt Climax Software Solutions, we're on the lookout for a passionate and tech-savvy Customer Support Executive to provide top-notch support for our ERP software. If you're a problem-solver with a strong understanding of ERP systems and a genuine passion for helping customers, we want you to be a part of our growing team!This is an exciting opportunity to work with a dynamic team in a fast-paced, collaborative environment, where you'll play a crucial role in supporting ERP implementations, resolving technical challenges, and ensuring clients get the most out of our software.What You'll Do:<ul><li>Deliver Expert ERP Support:</li></ul>Assist clients with software implementation, configuration, troubleshooting, and ongoing support through various channels, including phone, email, and face-to-face meetings. You&rsquo;ll be the go-to person for resolving client issues and ensuring smooth ERP operations.<ul><li>Provide Comprehensive Software Training:</li></ul>Conduct engaging training sessions&mdash;both one-on-one and in groups&mdash;to help clients understand and maximize their use of our ERP solutions.<ul><li>Collaborate with Development Teams:</li></ul>Work closely with our development team to identify software issues, suggest improvements, and ensure that enhancements meet customer needs and expectations.<ul><li>Document and Track Issues:</li></ul>Utilize our JIRA ticketing system to log client inquiries, monitor progress, and ensure timely issue resolution.<ul><li>Stay Ahead of the Curve:</li></ul>Keep your knowledge up to date on ERP product features, industry trends, and best practices to deliver cutting-edge support to clients.<ul><li>Assist with Software Testing:</li></ul>Help test new software updates and releases to ensure they&rsquo;re fully aligned with customer requirements before deployment.What We&rsquo;re Looking For:<ul><li>Education:</li></ul>Bachelor&rsquo;s degree in Computer Science or a related field.<ul><li>Experience:</li></ul>At least 2 years of experience in ERP software support, implementation, or a similar role with a solid understanding of ERP systems and basic accounting principles.<ul><li>Strong Communication Skills:</li></ul>Fluent in English with excellent verbal and written communication skills&mdash;ability to explain technical concepts in a clear and accessible way is essential.<ul><li>Technical Expertise:</li></ul>Deep understanding of ERP systems and how they integrate with business operations, along with troubleshooting and analytical skills.<ul><li>Customer-Focused Approach:</li></ul>Friendly, approachable, and dedicated to delivering exceptional service in a fast-paced environment.<ul><li>Team Player:</li></ul>Proactive, self-motivated, adaptable, and able to collaborate well within a team setting.Why You&rsquo;ll Love Working With Us:<ul><li>Competitive Salary &amp; Incentives:</li></ul>Enjoy a salary that reflects your skills and experience, along with performance-based incentives.<ul><li>Comprehensive Health &amp; Life Insurance:</li></ul>Full health and life insurance coverage for you and your family.<ul><li>Career Development:</li></ul>We&rsquo;re committed to helping you grow professionally, with plenty of opportunities for training, skill-building, and career advancement.<ul><li>Supportive &amp; Collaborative Environment:</li></ul>Be part of a friendly, inclusive team that values your contributions and encourages innovation.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Executive

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Technical Support Executive - Field & Training

Customer Support Executive