technical support intern

SparkRex Technologies

Position: Technical Support ExecutiveLocation: Doha, QatarJob Type: Full-timeEligibility: Freshers with a software development background and relevant degreeRole OverviewWe are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.Key Responsibilities<ul><li>POS System Setup and Deployment Support</li><li>Assist in the configuration and installation of POS systems for clients.</li><li>Provide onsite technical support during the initial deployment to ensure successful integration.</li><li>Troubleshoot and resolve any issues encountered during the setup phase.</li><li>Software Deployment and User Assistance</li><li>Support the deployment and configuration of other software systems for end-users.</li><li>Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.</li><li>Work closely with internal teams to resolve hardware and software compatibility challenges.</li><li>Problem Resolution and System Maintenance</li><li>Address user queries and provide effective solutions for technical issues through online and onsite channels.</li><li>Diagnose and escalate complex software bugs or system problems to the development team.</li><li>Maintain system stability by ensuring prompt and effective issue resolution.</li><li>User Communication and Training</li><li>Clearly explain software features, updates, and functionalities to users.</li><li>Conduct user training sessions to enhance familiarity with system operations.</li><li>Gather feedback to identify areas for usability improvements and address user concerns.</li><li>Support Ticket and Workflow Management</li><li>Log, prioritize, and track support tickets using a ticketing system.</li><li>Document resolutions for common issues to contribute to a shared knowledge base.</li><li>Maintain regular communication with users about ticket progress and outcomes.</li><li>Skill Development and Process Improvement</li><li>Gain hands-on experience in deploying and troubleshooting software systems.</li><li>Develop strong communication, coordination, and problem-solving abilities.</li><li>Contribute to process enhancements by identifying and addressing operational gaps.</li></ul>Qualifications/Skill Required<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Familiarity with software development concepts and troubleshooting.</li><li>Strong verbal and written communication skills in English; knowledge of Arabic is a plus.</li><li>Eagerness to learn and adapt in a dynamic work environment.</li><li>Preferred Skills</li><li>Basic knowledge of POS systems and software deployment.</li><li>Experience with ticketing systems or customer support tools is advantageous.</li><li>Excellent collaboration and coordination skills.</li></ul>What We Offer<ul><li>Hands-on experience in supporting both onsite and online technical workflows.</li><li>Opportunity to work with POS systems and other software solutions.</li><li>A collaborative environment with mentorship from experienced professionals.</li><li>A chance to develop foundational expertise in technical support and user engagement.</li></ul>Join our team in Doha and kickstart your career by gaining valuable experience in end-to-end technical support for software systems. Apply today!Job Type: Full-timePay: QAR1,500.00 - QAR2,000.00 per month

Technical Support Executive

Sharp Brains

<div>
 
 We are seeking a motivated and detail-oriented
 
 Service Delivery Intern
 
 to assist our Service Delivery team in ensuring efficient project execution, client satisfaction, and operational excellence. The intern will support day-to-day activities, documentation, coordination between internal teams, and contribute to improving delivery processes.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist the Service Delivery team in coordinating ongoing client projects and service activities.
 </li>
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 Maintain and update project tracking sheets, documentation, and reports.
 </li>
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 Support scheduling, communication, and follow-ups with internal and external stakeholders.
 </li>
 <li>
 Help monitor service performance metrics and prepare periodic dashboards.
 </li>
 <li>
 Participate in meetings to capture action items and follow through on progress.
 </li>
 <li>
 Assist in process improvement initiatives and quality checks.
 </li>
 <li>
 Provide administrative support for escalations, issue tracking, and resolution documentation.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Currently pursuing or recently completed a Bachelor&rsquo;s degree in
 
 Computer Science, Information Technology, Business Administration
 
 , or a related field.
 </li>
 <li>
 Strong communication and coordination skills.
 </li>
 <li>
 Good understanding of IT operations, service management, or project management concepts (ITIL knowledge is a plus).
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, PowerPoint, Word).
 </li>
 <li>
 Ability to work collaboratively in a team environment and manage multiple tasks efficiently.
 </li>
 <li>
 Eagerness to learn and contribute to a fast-paced service delivery environment.
 </li>
 </ul>
 
 
 What You&rsquo;ll Gain:
 
 
 <ul>
 <li>
 Hands-on experience in IT Service Delivery and Operations Management.
 </li>
 <li>
 Exposure to client relationship management and project coordination.
 </li>
 <li>
 Opportunity to learn tools and frameworks used in enterprise service management.
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 Potential for full-time employment based on performance.
 </li>
 </ul>
 
 
</div>

Service Delivery Intern

Tanium

<div>The Basics:

At Tanium, Technical Writing Interns gain valuable, real-world experience in creating user guides and other product documentation. You'll be assigned a senior technical writing mentor, and you'll work with our team directly on new content for Tanium products. During your internship you'll create content that is delivered to Tanium's customers and get feedback on how your content is received. Don't miss out on the opportunity to network with Tanium's diverse engineering team!

Examples of the technical writing experience you will have at Tanium include:
<ul>
<li>Learning how technical writers work with engineering, product management, and other teams to create world-class user guides and in-product help content</li>
</ul><ul><li>Writing feature documentation to include in Tanium user guides</li>
</ul><ul><li>Understanding Tanium's technical writing tools and publishing processes</li>
</ul><ul><li>Getting and providing feedback through peer editing</li>
</ul><ul><li>Helping with information architecture projects</li>
</ul>
The hourly rate for this internship is $40-$45 per hour. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for a housing stipend, 401k matching, and a monthly allowance for communications reimbursement.

This position follows the Company's hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX; Durham, NC; or Emeryville, CA. 


What you'll do:
<ul>
<li>Be assigned to a technical writing project with technical writer mentor.</li>
</ul><ul><li>Experience first&ndash;hand creating documentation in a software security company &ndash; work in the real world on creating content based on new features that are going into Tanium products.</li>
</ul><ul><li>Meet regularly with your 1-1 mentor.</li>
</ul><ul><li>Produce a unique deliverable to put on your resume.</li>
</ul><ul><li>Show off what you learned with our entire team at the end of your internship &ndash; get great exposure to engineering leadership!</li>
</ul><ul><li>Participate in intern events and network with our wider internship cohort of 70+ interns.</li>
</ul>
 Required qualifications:
<ul>
<li>Authorized to work in the U.S. now and in the future.</li>
</ul><ul><li>Available to work full-time from June 8, 2026, to August 14, 2026.</li>
</ul><ul><li>A currently enrolled Bachelor's degree candidate in computer science, technical communication, or a related degree program. GPA of 3.5 or above REQUIRED.</li>
</ul><ul><li>Graduating Spring 2027 or Fall 2026.</li>
</ul><ul><li>Coursework in computer science, web development, or XML structured authoring.</li>
</ul><ul><li>Familiar with technical writing, user experience, and information architecture principles.</li>
</ul><ul><li>Able to share writing samples or a project portfolio.</li>
</ul><ul><li>Excited and driven to learn new technical skills.</li>
</ul><ul><li>Passionate about technology, software, and figuring out how things work.</li>
</ul><ul><li>A great communicator and can collaborate with a team as well as work independently.</li>
</ul>
Past internship helpful but not required.

About Tanium

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty&trade;, visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. 


For more information on how Tanium processes your personal data, please see our Privacy Policy.</div>

Technical Writing Intern

ACE Education Bahrain

Position: Customer Support Intern Location: ACE Education, Malaysia Employment Type: Full-Time Remote Hiring Location: PakistanAbout Us: ACE Education is seeking a dedicated Customer Support Officer to provide exceptional support to our students, parents, and educators. The ideal candidate will be passionate about education and committed to delivering outstanding service. Key Responsibilities: Customer Interaction: 1. Serve as the primary point of contact for customers, addressing inquiries via phone, email, and in-person interactions. 2. Understand and assess customer needs to provide appropriate information and assistance. 3. Anticipate customer needs and provide proactive solutions. Service Coordination: 1. Guide clients through the enrolment process and provide support with educational programs, schedules, and other services offered by ACE Education. 2. Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery. 3. Monitor customer satisfaction and identify areas for improvement.Feedback and Reporting: 1. Collect feedback from clients to improve services and customer satisfaction. 2. Maintain accurate records of customer interactions and prepare regular reports for management. Administrative Support: 1. Assist in managing customer databases and updating information as needed. 2. Support event coordination, including workshops and open days.Qualifications and Skills: Education: 1. Diploma or Bachelor's degree in Customer Service, Business Administration, or a related field.Experience: 1. Prior experience in a customer service or support role is preferred.Skills: 1. Strong interpersonal and communication skills (verbal and written). 2. Proficient in using customer service software, CRM tools, and Microsoft Office Suite. 3. Ability to manage multiple tasks and work in a fast-paced environment. 4. The ability to prioritise tasks and manage time effectively. 5. High level of professionalism, with a positive and proactive approach.Personality Traits: 1. Customer-oriented, proactive, and problem-solving mindset. 2. Patience, adaptability, and attention to detail.What We Offer: Opportunities for career development and training. A friendly and collaborative work environment. The chance to make a positive impact in the education sector.Join ACE Education and be a part of our mission to empower learning and inspire success! Application Instructions: Interested candidates are encouraged to submit their updated resume and a brief cover letter highlighting relevant experience to fatima@aceeducation.com.my with the subject line Application for Customer Support Intern Position.Job Type: Full-timePay: Rs25,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Remote

Customer Support Intern

Tek Headquarters

About UsTekHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center in Lahore, Pakistan. With over 12 years of expertise, we empower global businesses across USA, Europe, Asia, Australia, and the UAE through innovative digital solutions in AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications.We are building a dynamic support team, and this internship offers fresh graduates and early-career professionals an excellent opportunity to gain exposure to client support in the tech industry.Role OverviewAs a Customer Support Intern, you will be the first point of contact for customers, assisting them with basic queries, onboarding, and troubleshooting. This internship is designed to provide hands-on training in customer support, enterprise tools, and communication, helping you kick-start your career in a global technology environment.Key Responsibilities<ul><li>Provide timely and professional support to customers via chat, email, and phone.</li><li>Assist with onboarding and setup for TekHQS solutions.</li><li>Help document common issues, customer feedback, and solutions.</li><li>Escalate complex queries to senior support or product/engineering teams.</li><li>Maintain a positive and empathetic customer-first approach.</li></ul>Requirements<ul><li>Fresh graduate (BBA, BSCS, MBA, or related field) or up to 6 months of experience in customer service/support.</li><li>Strong English communication skills (verbal and written).</li><li>Tech-savvy, eager to learn, and proactive with a problem-solving mindset.</li><li>Comfortable using digital tools, CRM systems, and support platforms (training provided).</li><li>Passion for customer engagement and continuous learning.</li></ul>Job Details:<ul><li>Job Type: Full-time, On-site</li><li>Timing 11 AM to 8 PM</li><li>Location: DHA Phase 6, Lahore, Pakistan</li></ul>Job Types: Full-time, InternshipWork Location: In personJob Type: InternshipWork Location: In person

Customer Support Intern (Female)

OOP Technologies

About the RoleWe are looking for a proactive and customer-focused Chat &amp; Email Support Intern to join our team. The ideal candidate should have strong English communication skills and a passion for delivering excellent customer service. This role is suitable for fresh graduates as well as candidates with up to 6 months of relevant experience.Key Responsibilities<ul><li>Handle customer queries and issues promptly through email support.</li><li>Provide accurate information regarding products, services, and processes.</li><li>Maintain a high level of professionalism and empathy in all customer interactions.</li><li>Escalate complex issues to the relevant department when necessary.</li><li>Keep records of customer interactions and update customer information in the system.</li><li>Ensure timely follow-ups and resolution of customer concerns.</li></ul>Requirements<ul><li>Fresh graduates or candidates with up to 8 months of experience in customer support.</li><li>Excellent communication skill in English.</li><li>Ability to multitask and manage time effectively.</li><li>Customer-oriented with a positive attitude.</li><li>Basic computer literacy and familiarity with chat/email platforms.</li></ul>Location: Iqbal Town, Lahore (On-site) Timings: 8:00 PM &ndash; 5:00 AM (Monday to Friday)Apply now by sending your CV to hr@ooptechnologies.com Or WhatsApp at 0323-7846800Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with the night shift?</li><li>How soon can you join us?</li></ul>Work Location: In person

Chat & Email Support Intern

Daalchini - Smart Vending Machines

<div>
 
 Selected Intern's Day-to-day Responsibilities Include
 
 
 
 <ul>
 <li>
 Coordinate the onboarding process of new franchise partners and ensure timely machine installations.
 </li>
 <li>
 Act as the primary point of contact for daily issue resolution and operational queries.
 </li>
 <li>
 Build and maintain strong relationships with franchise partners, ensuring satisfaction and timely support.
 </li>
 <li>
 Track, document, and resolve technical or operational issues by coordinating with internal teams.
 </li>
 <li>
 Ensure smooth communication between franchisees and the Daalchini operations/support teams.
 </li>
 <li>
 Assist in training franchise partners on software, operations, and customer handling.
 </li>
 <li>
 Provide feedback and insights to improve franchise support processes.
 
 
 </li>
 </ul>
 About Company: Daalchini is a physical marketplace for traditional Indian home-cooked food, provided by a network of home-based cooks/tiffin services, through the Internet of Things (IoT-based vending machines called DaalchiniHut).
</div>

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