technical support

ENGIE

<div></div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Position Specification<br>
</b></h2></div></div><br>
<div><div><h2 class="jobSectionHeader"><b>Division:</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Engineering</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Section:</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Electrical/I&amp;C</b></h2><br>
</div></div><br>
<div><div><h2 class="jobSectionHeader"><b>Title:</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Technical Support Engineer</b></h2><br>
</div><div><h2 class="jobSectionHeader"><b>Grade:</b></h2><br>
</div></div><br>
<div></div><div><div><h2 class="jobSectionHeader"><b>Reporting To:</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Technical Asset Manager/Lead</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Reported By:</b></h2><br>
</div></div><br>
<div></div><div><div><h2 class="jobSectionHeader"><b>Qualification:</b></h2>
</div><div><h2 class="jobSectionHeader"><b>B.E or above</b></h2>
</div><div><h2 class="jobSectionHeader"><b>Experience/Age</b></h2>
</div><div><h2 class="jobSectionHeader"><b>3-5years/25-35years</b></h2><br>
</div></div><br>
<div><div><h2 class="jobSectionHeader"><b>External Hiring Criteria</b></h2>
</div><div><h2 class="jobSectionHeader"><b>B.E or above. 3-5 years of experience at same position in similar technology power plant.
</b></h2></div><div><h2 class="jobSectionHeader"><b>Internal Promotion Criteria</b></h2><br>
</div></div><br>
</div></div><div></div><div><p><br>
Position/Department Summary:</p>
</div>
<p>Technical Support (TS) provides engineering and technical support to Operation and Maintenance team at the Marafiq IWPP.
</p><p>The main activities are the Engineering and Data Management in close coordination with Power Operations, Desalination and Maintenance departments.
</p><p>Key tasks involve:
</p><ul><li>Supports<b><i> </i></b>the process for ensuring that all of the power plant assets within the Marafiq are compliant with engineering policies and all relevant statutory obligations associated with asset.</li>
<li>Monitoring and evaluating various relevant parameters to provide accurate information and provide analysis of the performance of the different process in the plant.
</li><li>Preparation and submission of daily, weekly, monthly and any other report required by the business.</li>
<li>Assists in the implementation of this process on a cost effective and timely basis in conjunction with all other maintenance and overhaul activities.</li>
<li>Supports the management of engineering changes on plant systems, to ensure that they are executed in accordance with relevant Marafiq procedures.</li>
<li>Identify and manage asset reliability risks that could adversely affect plant or business operations.
</li><li>Lead the development and implementation of specific engineering work packages in support of these strategies as stand-alone activities or within the overall scope of major projects/overhauls.</li></ul><br>
<p>
</p><p>Functions/ Task:
<br>
<br>
<b>Safety at Work</b></p>
<ul><li>Ensures the compliance of IMS. Ensure a safe working environment for himself, his colleagues and contractors while working on any equipment</li>
<li>Ensures all Method Statements Work Instruction and Procedures are followed by himself and Contractors while undertaking any work</li>
<li>Reports any unsafe conditions in accordance with procedure</li>
<li>Provide technical support for the change control process</li>
<li>Carry out audits of compliance of all stakeholders within the Marafiq Team with relevant procedures for systems and implement corrective or improvement measures</li>
</ul>
<p><b>Dimensions</b></p>
<ul><li>Track the production losses and abnormally high maintenance cost assets.</li>
<li>Find ways to reduce those losses or high costs.</li>
<li>In full partnership with the operations and maintenance teams develop plans to eliminate or reduce the losses using good engineering practices and or RCA techniques.</li>
<li>Provides technical support to operations, maintenance management and technical personnel.</li>
<li>Has direct responsibility for managing overhauls and projects.
</li><li>Has responsibility for managing project expenditure.</li>
<li>Delegated responsibility for the development of asset management strategies for all plant assets within Marafiq to deliver the required performance at minimum through life cost
</li><li>Indirect responsibility for variable levels of support from other department and external resources</li><br>
</ul>
<p></p><p><b>Key success factors:</b></p><br>
<p></p>
<ul><li>Implementation of all physical activities with zero HSE events</li>
<li>All projects completed within agreed budgets and programs</li>
<li>Implementation strategies that integrate with major overhauls and maintenance activities with minimal additional disruption</li>
<li>Effective and productive use of resources to meet the needs of Operation and Maintenance teams</li></ul><br>
<p>
</p><p><b>Knowledge, skills and experience:</b></p><p></p><div><div><br>
<p></p><div><div><p><b>Desirable</b></p><br>
</div><div><p><b>Essential</b></p><br>
</div></div><br>
<div><div><p>Honors Degree in a relevant engineering or project management discipline</p><br>
</div><p></p><div><p><b>&uuml;</b></p><br>
</div></div><br>
<div><div><p>Chartered Engineering Status</p><br>
</div><div><p><b>&uuml;</b></p><br>
</div></div><br>
<p></p><div><div><p>Formal project management qualification</p><br>
</div><div><p><b>&uuml;</b></p><br>
</div></div><br>
<p></p><div><div><p>Business qualification (e.g. Diploma or MBA)</p><br>
</div><div><p><b>&uuml;</b></p><br>
</div></div><br>
<p></p><div><div><p>Prior experience within the power generation industry in a range of engineering roles including engineering, operation, or maintenance</p><br>
</div><div><p><b>&uuml;</b></p><br>
</div></div><br>
<p></p><div><div><p>Prior experience and proven track record of senior project management responsibility within a power plant construction or overhaul environment</p><br>
</div><p></p><div><p><b>&uuml;</b></p><br>
</div></div><br>
<div><div><p>In depth knowledge and proven track record in the management of HSE in a major project environment, ideally supported by NEBOSH National Certificate</p><br>
</div><p></p><div><p><b>&uuml;</b></p><br>
</div></div><br>
<div><div><p>Strong organizational, communication and interpersonal skills to be able to work effectively with both internal and external personnel at all levels of seniority</p><br>
</div><p></p><div><p><b>&uuml;</b></p><br>
</div></div><br>
<div><div><p>Prior experience in specifying, procuring, and managing plant component supply and/or overhaul contracts</p><br>
</div><p></p><div><p><b>&uuml;</b></p><br>
</div></div><br>
</div></div><p></p><p>Accountable for Outcomes:<br>
</p><ul><li>Manage the day-to-day activities of the assigned tasks to deliver its required objectives and effectively support other Operation and Maintenance team activities as required<i>.
</i></li><li>To continually liaise with the Engineering, Operations and Maintenance Managers and other relevant stakeholders within the Operations and Maintenance teams to maintain an overview of the work scope items required to be implemented via overhaul and major project events over a broad time horizon.</li>
<li>Guides efforts to ensure reliability and maintainability of equipment, processes, utilities, facilities, controls and safety/security systems.</li>
<li>Lead the development and maintenance of an integrated planning process for Marafiq, which will effectively deliver these requirements, with the optimum balance of costs from plant downtime, resources and materials.
</li><li>To implement the strategies for asset integrity and statutory compliance of plant systems on a cost effective and timely basis. This will involve close co-ordination with other members of the Engineering, Operations and Maintenance teams to meet objectives via the efficient use of cross team resources</li>
<li>Support the development and implementation of appropriate change control processes. Ensure that all changes proposed for plant systems are reviewed and confirmed as consistent with the requirements of asset integrity, statutory compliance, and functionality prior to implementation, and that all appropriate documentation, including revisions to plant data, is produced, disseminated and stored appropriately<i>.</i></li>
<li>Lead the detailed planning and co-ordination of each overhaul/major project event, including work packages being developed and implemented by other stakeholders within the O&amp;M Team. Ensure that all resources (internal and external) and materials will be available as required. Manage the implementation of all activities, and ensure agreed HSE, quality, budgetary, program and resource productivity objectives are met<i>.</i></li>
<li>Take overall responsibility for the management of HSE (with the sole exception of safety from the system) through all stages of planning, co-ordination, and execution of activities. Co-ordinate HSE activities of other stakeholders and provide expert advice and support as necessary. Develop and implement appropriate and documented HSE management systems to ensure compliance with all statutory obligations, delivery of the required standards and continuous improvement. This shall include an effective internal audit regime to ensure compliance with objectives.
</li><li>Support relationship management with key component and overhaul service suppliers. Develop appropriate long term contract strategies to deliver the optimum balance of initial cost, technical risk and commercial liabilities. Ensure that all contracts are implemented in due time to support program objectives for the delivery of key parts (new or refurbished) and services.
</li><li>Provides technical support to operations, maintenance management and technical personnel</li></ul><br>
<p></p>
<p></p><p><b>Job Context/Environment:</b></p><br>
<p></p>
<p>Reporting to the Engineering Manager, the post holder has delegated responsibility for planning and implementing all major project works undertaken by the Marafiq team and achieving the required HSE, technical, budgetary and program objectives.</p><br>
<p></p><p>The post holder will have a key role in the management of health and safety, and will need to take a proactive approach to developing appropriate management methods and promoting a positive HSE culture both within the Engineering team and other departments.
</p><p>Proactive input to the planning processes for engineering, maintenance and operational activities by the post holder will be required in order to achieve the asset integrity objectives with minimum disruption to availability and with efficient use of internal and external resources.</p><br>
<p></p>
<p></p><p><b>Working Relationships</b></p><br>
<p></p>
<p>The post holder will have working relationships at various levels both with internal and external personnel. Key internal relationships will include: the Operation and Maintenance Managers, the General Manager and all members of the Engineering Team.</p>
</div></div></div></div><div></div><div><div><div><div>Business Unit: GBU Renewables
</div></div></div></div><div><div><div><div>Division: GEN International - KSA
</div></div></div></div><div><div><div><div>Legal Entity: JUBAIL O&amp;M COMPANY LIMITED
</div></div></div></div><div><div><div><div>Professional Experience: Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div>Education Level: Bachelor's Degree
</div></div></div></div><div><div><div><div>Company Name:
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why this matters to us</b></h3>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div>

Technical Support Engineer

Printpack Inc

<div>Printpack&rsquo;s IT Technical Support group services Printpack operations in the US. The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in support of customer order delivery. The group delivers frontline IT technical support to onsite and remote associates, contractors, customers, vendors, and visitors and executes the IT strategy for many business-wide initiatives.<br>
<br>
The Technical Support Analyst will perform all IT Support-related service work, including but not limited to imaging, software installations, problem diagnosis and repair, necessary for end-users and server-related computing devices, printers, and RF scanners.<p></p><h2 class="jobSectionHeader"><b>
Job Description:</b></h2><ul><li>
Solve Tier 1 and 2 incidents and/or escalate to appropriate functional groups.</li><li>
Troubleshoot and work with vendors on IT hardware technical issues.</li><li>
Provide end-user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access databases.</li><li>
Perform IT preventive maintenance and due diligence to ensure business continuity.</li><li>
Ensure IT-related inventories are kept up to date and peripherals are readily available.</li><li>
Administer user accounts through Active Directory.</li><li>
Support WAN/LAN technologies, including switches, routers, wireless access points, port configurations, and remote VPN.</li><li>
Serve as a conduit between plant resources and relevant Corporate ITPM resources, collaborate with Corporate and Engineering resources, and follow up and escalate to appropriate teams, as necessary.</li><li>
Support Enterprise-wide application(s) and database(s).</li><li>
Take ownership of issues and follow through to completion.</li><li>
Support strategic corporate initiatives and projects.</li><li>
Ensure adherence to IT policies, standardization of processes and procedures.</li><li>
Keep apprised of trends in technology to improve customer experience and productivity.</li><li>
Provide on-call support and escalation, as necessary.</li></ul><h2 class="jobSectionHeader"><b><br>
Qualification:</b></h2><ul><li>
Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and restorations, virtual server environments, patch management, and network strategies.</li><li>
Excellent verbal and written communication skills.</li><li>
Self-starter with high motivation and ability to work with geographically dispersed management.</li><li>
Comp TIA A+, MCSA preferred, but not mandatory.</li></ul><p><br>
Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.</p><p></p><p><br>
Know Your Rights - Conozca sus Derechos <b>- </b><b>Your Rights Under USERRA (dol.gov)</b> <b>-</b> <b>FMLA</b> <b>-</b> <b>FMLA (Spanish)</b> - <b>Polygraph Protection</b> - <b>Right to Work</b> - <b>Right to Work (Spanish)</b></p><p></p><p>
Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.</p></div>

Technical Support Analyst

Mindware

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Technical Support Engineer
 <br/>
 <br/>
 <strong>
  Job Scope
  <br/>
  <br/>
 </strong>
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 <br/>
 <br/>
 <strong>
  Main Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Level 1 and Level 2 technical support (remote and on-site if required).
  </li>
  <li>
   Troubleshoot hardware, software, and network-related issues.
  </li>
  <li>
   Install, configure, and maintain IT systems and applications.
  </li>
  <li>
   Monitor system performance and ensure availability.
  </li>
  <li>
   Escalate complex issues to senior engineers or vendors when necessary.
  </li>
  <li>
   Document incidents, solutions, and technical procedures.
  </li>
  <li>
   Support system upgrades, patches, and maintenance activities.
  </li>
  <li>
   Assist in implementation and deployment projects.
  </li>
  <li>
   Ensure SLA compliance and timely issue resolution.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2&ndash;5 years of experience in technical support or IT operations.
  </li>
  <li>
   Good understanding of:
  </li>
  <li>
   Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
  </li>
  <li>
   Active Directory and user management
  </li>
  <li>
   Basic virtualization concepts (VMware / Hyper-V is a plus)
  </li>
  <li>
   Backup and security best practices
  </li>
  <li>
   Experience with ticketing systems.
  </li>
  <li>
   Basic knowledge of cloud platforms (Azure / AWS is a plus)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Computer Science or any other related field
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 At least 3 years of relevant experience
 <br/>
 <br/>
</div>


Cronysoft

<p><b>We're Hiring at CronySoft - Technical Support Specialist</b></p><p>Key Responsibilities</p><p>You will handle daily customer support and technical troubleshooting for POS and Backoffice workflows, including billing, returns, shift closing, inventory, purchasing, reporting, and user access. You will log and manage customer cases in the ticketing system, follow up until resolution, and escalate complex issues to internal teams with complete documentation. You will also support customers during urgent situations, guide non-technical users with clear instructions, and maintain professional communication throughout the support process.</p><p>Requirements</p><ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum <b>2/3 years</b> experience in Technical Support, Application Support, Helpdesk, or similar role.</li><li><b>Excellent English communication (spoken and written) is mandatory.</b></li><li>Strong troubleshooting and customer handling skills with a calm and professional attitude.</li><li>Comfortable working night shift and supporting USA-based customers.</li><li>Experience using ticketing/CRM tools (Zendesk, Freshdesk, Zoho, Jira, Intercom, Salesforce, or similar).</li><li>Working knowledge of POS, retail workflows, inventory, warehouse operations, ERP, or SaaS support is a strong plus.</li><li>Basic technical knowledge of Windows troubleshooting, networking concepts, and remote support tools (TeamViewer/AnyDesk).</li><li><b>SQL or database understanding is a plus</b> for validation and troubleshooting.</li></ul><p>What We Offer</p><ul><li>Competitive Salary</li><li>Yearly Festival Bonus</li><li>Performance Based Bonus</li><li>Paid Leaves</li><li>Growth opportunity in an international customer support environment</li><li>Structured training on our products and workflows</li><li>Professional, performance-driven workplaceHow to Apply</li></ul><p>Send your resume to <b>Recruiter@cronysoft.com</b><br/>Subject: <b>Technical Support Specialist (Night Shift)</b></p><p>Pay: Rs99,999.00 - Rs299,999.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

York Towers

<div>
 York Towers is the development arm of the York Holding Group. Through continuous research and the ability to predict emerging trends, the company keeps an edge over the market. Playing a leading role in driving the successful development and diversification of one of the most vital economic sectors, York Towers is committed to creating residential products across the country that provide residents with distinctive, universal, multicultural, and enriching lifestyles. York Towers is the exclusive developer of luxury real estate worldwide. The company aims to become a leading real estate player through an efficient business model and advanced technologies used for designing and construction. Since its establishment in 2016, York Towers has delivered 20 real estate properties and runs six dynamic projects. York Towers operates eight offices in five countries across three continents.
 <p>
  Technical Support Engineer
 </p>
 <p>
  Reports to: QA Lead
 </p>
 <p>
  <br/>
 </p>
 <p>
  About the role We're looking for a Technical Support Engineer to be the first line of defense for platform issues across Dwelleo's bilingual real estate marketplace. You'll triage incidents, perform root cause analysis, and work closely with frontend, backend, DevOps, and AI teams to resolve and prevent problems. This role suits someone who is hands-on, methodical, and genuinely fluent with modern AI tooling to accelerate investigation and resolution.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities
 </p>
 <p>
  Triage, reproduce, and resolve technical issues reported by internal teams and platform users.
 </p>
 <p>
  Perform structured Root Cause Analysis (RCA) on incidents, documenting findings and driving preventive fixes.
 </p>
 <p>
  Track, prioritize, and manage issues through Jira, maintaining clean ticket hygiene and clear status communication.
 </p>
 <p>
  Use GitHub to inspect code, reference commits/PRs, file detailed bug reports, and collaborate with developers on fixes.
 </p>
 <p>
  Understand the deployment process (staging &rarr; production) well enough to identify whether an issue is environmental, configuration-related, or a code defect.
 </p>
 <p>
  Monitor platform health and escalate critical issues per defined SLAs.
 </p>
 <p>
  Leverage AI tools and agents to speed up diagnosis, log analysis, documentation, and routine support workflows.
 </p>
 <p>
  Maintain and improve internal runbooks and troubleshooting documentation.
 </p>
 <p>
  Requirements
 </p>
 <p>
  Working knowledge of GitHub (branches, PRs, commit history, issue tracking).
 </p>
 <p>
  Hands-on experience with Jira for issue tracking and workflow management.
 </p>
 <p>
  Solid understanding of software deployment processes and release pipelines.
 </p>
 <p>
  Demonstrated ability to perform Root Cause Analysis and communicate findings clearly.
 </p>
 <p>
  High proficiency with AI tools and agents (e.g. LLM-based assistants, AI coding/debugging tools) used to investigate and resolve issues efficiently.
 </p>
 <p>
  Strong written and verbal communication; ability to translate technical detail for non-technical stakeholders.
 </p>
 <p>
  Comfortable reading logs and basic code to localize problems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Nice to have
 </p>
 <p>
  Familiarity with PHP/Laravel and/or TypeScript codebases.
 </p>
 <p>
  Exposure to PostgreSQL/MySQL, Redis, and API-based integrations.
 </p>
 <p>
  Arabic/English bilingual.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
</div>


Thunderbird

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 <br/>
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 <br/>
 <br/>
 <strong>
  The opportunity
  <br/>
  <br/>
 </strong>
 Thunderbird is growing, and we&rsquo;re looking for a Technical Support Specialist to help deliver excellent support for Thunderbird users across our expanding product ecosystem, including our subscription products.
 <br/>
 <br/>
 This role is for someone who takes real satisfaction in resolving support requests with care, clarity, and technical precision. You enjoy working through a queue, diagnosing tricky issues, helping users get unstuck, and spotting patterns that can make support better for everyone. Every closed ticket, forum response, or app store reply represents a user who can get back to what they were trying to do.
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 You&rsquo;ll be part of the Support Operations team, working closely with support, product, engineering, documentation, and community colleagues. Your initial focus will be supporting Thunderbird&rsquo;s subscription products as they scale, but you&rsquo;ll also help users through community forums, app store reviews, and other support channels.
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 This is a great opportunity for someone who loves technical support work, cares deeply about the user experience, and wants to help shape support practices for products that are still growing.
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 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
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   Manage technical support tickets from intake through resolution, with an initial focus on Thunderbird&rsquo;s subscription products.
  </li>
  <li>
   Provide timely, thoughtful, and empathetic support that helps users feel heard, understood, and effectively supported.
  </li>
  <li>
   Troubleshoot Level 1 and Level 2 technical issues, including account setup, email configuration, SMTP, IMAP, JMAP, DNS, email authentication, and Thunderbird desktop client issues.
  </li>
  <li>
   Triage incoming requests to determine whether the issue is user error, configuration-related, a product bug, or a feature request.
  </li>
  <li>
   Escalate complex issues with clear reproduction steps, logs, environmental details, and user impact.
  </li>
  <li>
   Maintain accurate and complete support records in Zendesk or similar systems.
  </li>
  <li>
   Monitor and respond to technical questions in Thunderbird community forums.
  </li>
  <li>
   Monitor and respond to app store reviews, initially for Android and later for iOS.
  </li>
  <li>
   Identify recurring user pain points, documentation gaps, product confusion, and emerging trends across support channels.
  </li>
  <li>
   Share systemic issues with support leadership, product, engineering, or documentation teams so we can improve the experience for all users.
  </li>
  <li>
   Create and maintain user-facing documentation, FAQs, troubleshooting guides, and internal support playbooks.
  </li>
  <li>
   Help support Thunderbird ideas, feedback, or community engagement channels.
  </li>
  <li>
   Participate in an on-call rotation, generally one week at a time, with cadence depending on team size and operational needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years of technical support experience providing Level 1 and Level 2 troubleshooting for software products, web services, email systems, or IT environments.
  </li>
  <li>
   Hands-on experience troubleshooting email protocols and client configuration issues, including SMTP, IMAP, JMAP, and account setup workflows.
  </li>
  <li>
   Working knowledge of DNS fundamentals, including A, MX, and TXT records, as well as SPF, DKIM, and DMARC.
  </li>
  <li>
   Familiarity with Mozilla Thunderbird or comparable desktop email clients.
  </li>
  <li>
   5+ years of experience using Zendesk or a similar CRM, help desk, or ticketing platform.
  </li>
  <li>
   Strong troubleshooting skills and the ability to gather information, isolate variables, and resolve technical issues even when the initial information is incomplete.
  </li>
  <li>
   Excellent written communication skills, with the ability to explain technical concepts clearly to users with different levels of technical knowledge.
  </li>
  <li>
   Strong empathy, patience, and emotional intelligence when supporting frustrated or confused users.
  </li>
  <li>
   Experience engaging with users in public or semi-public support channels, such as forums, app store reviews, issue trackers, or user communities.
  </li>
  <li>
   A strong sense of ownership over support quality and the user experience.
  </li>
  <li>
   Comfort working in a queue-based role with evolving processes, ambiguity, and minimal day-to-day supervision.
  </li>
  <li>
   Ability to work remotely and asynchronously across time zones, with strong overlap with Eastern Time.
  </li>
  <li>
   Comfort using AI tools for research, troubleshooting, technical learning, and workflow improvement while applying sound human judgment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Bonus points for
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with open source software communities and support models is a strong plus&mdash;you understand the collaborative, transparent ethos of open source and thrive in community-driven environments.
  </li>
  <li>
   Familiarity with Linux, macOS, Windows, Android, and iOS.
  </li>
  <li>
   Knowledge of email server administration, hosted email platforms, or mail infrastructure.
  </li>
  <li>
   Experience responding to app store reviews, particularly on Google Play or the Apple App Store.
  </li>
  <li>
   Proficiency in a second language; German is especially helpful.
  </li>
  <li>
   Experience writing technical documentation, knowledge base articles, FAQs, or support playbooks.
  </li>
  <li>
   Background in QA, bug triage, reproduction testing, or working closely with engineering teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Success Looks Like
  <br/>
  <br/>
 </strong>
 You&rsquo;ll be successful in this role if you are the kind of person who cares about both the individual user and the bigger pattern behind the issue. You don&rsquo;t just answer the ticket in front of you; you notice when the same problem is showing up again and again. You document what you learn, share useful context with the team, and help reduce friction for future users.
 <br/>
 <br/>
 You bring patience to frustrating situations, precision to technical troubleshooting, and curiosity to ambiguous problems. You understand that support is not just about closing tickets. It is about helping people succeed, improving the product, and making the experience better for the next user.
 <br/>
 <br/>
 <strong>
  Work environment
  <br/>
  <br/>
 </strong>
 This is a full-time, fully remote position. You&rsquo;ll join a distributed team of Thunderbird staff, open-source community members, and contributors from around the world.
 <br/>
 <br/>
 We rely on clear communication, thoughtful documentation, and collaborative decision-making to work effectively across time zones and disciplines.
 <br/>
 <br/>
 <strong>
  Compensation &amp; Benefits
  <br/>
  <br/>
 </strong>
 We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:
 <br/>
 <br/>
 <ul>
  <li>
   US: $67,000 - $77,000 USD
  </li>
  <li>
   Canada: $57,000- $67,000 CAD
   <br/>
   <br/>
  </li>
 </ul>
 We may consider candidates with strong skills but less than the required experience. Title, level and compensation will be determined based on qualifications and experience.
 <br/>
 <br/>
 In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.
 <br/>
 <br/>
 <strong>
  Work &amp; career
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fully remote work &amp; schedule flexibility
  </li>
  <li>
   Company-provided laptop
  </li>
  <li>
   Annual bonus program
  </li>
  <li>
   Monthly remote work stipend
  </li>
  <li>
   Annual professional development stipend
  </li>
  <li>
   Industry conferences
  </li>
  <li>
   Company all-hands and team gatherings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Rest &amp; play
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   24 days PTO per year (prorated)
  </li>
  <li>
   Your birthday
  </li>
  <li>
   Year-end company shutdown
  </li>
  <li>
   9 wellbeing days
  </li>
  <li>
   Public holidays
  </li>
  <li>
   Other paid leave
  </li>
  <li>
   Quarterly wellbeing stipend for personal / family activities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Health &amp; family
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) / RRSP contributions
  </li>
  <li>
   Health, dental, &amp; vision insurance
  </li>
  <li>
   Disability insurance
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Employee assistance program
  </li>
  <li>
   Paid parental leave
  </li>
  <li>
   Paid sick days
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work eligibility
  <br/>
  <br/>
 </strong>
 Applicants must reside in and
 <strong>
  have permanent work authorization
 </strong>
 for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship.
 <br/>
 <br/>
 <strong>
  How To Apply
  <br/>
  <br/>
 </strong>
 Please apply directly through our career page. We carefully review every cover letter and screening question, so take the time to answer each fully. We value authentic, thoughtful responses that reflect your own experience and perspective. It is fine to use AI tools to polish your writing, but your answers should be your own.
 <strong>
  Candidates who submit generic or unoriginal AI-generated responses may be disqualified from further consideration.
  <br/>
  <br/>
 </strong>
 <strong>
  Our commitment to diversity, equity, and inclusion
  <br/>
  <br/>
 </strong>
 MZLA believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company&rsquo;s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.
 <br/>
 <br/>
 We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. MZLA will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.
 <br/>
 <br/>
 We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at
 <strong>
  hiringaccommodations@thunderbird.net
 </strong>
 to request accommodation.
 <br/>
 <br/>
 <ul>
  <li>
   Remote Canada
  </li>
  <li>
   Remote US
   <br/>
   <br/>
  </li>
 </ul>
 Applicant Privacy Notice
 <br/>
 <br/>
 Why Mozilla?
 <br/>
 <br/>
 At Mozilla, we&rsquo;re serving humanity&mdash;by maintaining a safe, open internet&mdash;while also helping the individual humans employed here to reach their personal and professional goals. With a relatively small team serving hundreds of millions of people, a culture of exploration, and a commitment to mentorship, opportunities abound to learn and grow at Mozilla.
 <br/>
 <br/>
 Our values drive our actions
 <br/>
 <br/>
 <ul>
  <li>
   Purpose is built into our work, with our mission driving every decision
  </li>
  <li>
   We challenge assumptions, the status quo, ourselves, and each other
  </li>
  <li>
   We are transparent: in our code, our business partnerships, and our everyday interactions
  </li>
  <li>
   We seek out people from diverse backgrounds and with perspectives different from our own
  </li>
  <li>
   We pair purpose with performance and put people ahead of profit
   <br/>
   <br/>
  </li>
 </ul>
 Our impact is global
 <br/>
 <br/>
 <ul>
  <li>
   1000+ paid staff from over 30 countries
  </li>
  <li>
   Thousands of volunteer contributors across six continents
  </li>
  <li>
   2 global offices: Berlin and Toronto
  </li>
  <li>
   9 coworking space locations: San Francisco, San Mateo, London, Paris, Portland, Tulsa, Vancouver, Chicago, and Bellevue
  </li>
  <li>
   Hundreds of home offices globally
   <br/>
   <br/>
  </li>
 </ul>
 Our benefits are world-class
 <br/>
 <br/>
 <ul>
  <li>
   Flexible work environment (majority of Mozillians work remotely)
  </li>
  <li>
   Industry-leading paid parental leave (up to 26 weeks of fully paid leave for childbearing parents and up to 12 weeks for non-childbearing parents)
  </li>
  <li>
   Reimbursement for professional development (up to $3,000/year)
  </li>
  <li>
   A work setup including the latest hardware and software of your choice
   <br/>
   <br/>
  </li>
 </ul>
 Add trust to your ad buy.
 <br/>
 <br/>
 Learn more about Mozilla Ads
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 <strong>
  Company
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 Follow @Mozilla
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 Follow @Firefox
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 </ul>
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Eposmatic (Pvt) Ltd

<p><b>Technical Support Associate (Software Operations)</b></p><p><b>Job Type:</b> Full-Time<br/><b>Location:</b> Islamabad<br/><b>Shift:</b> 05:30PM - 02:30 AM</p><p><b>About the Role</b></p><p>We are seeking a proactive and detail-oriented Technical Support Associate to assist customers with software-related inquiries while ensuring accurate data management within our systems.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer queries through phone, email, and messaging platforms.</li><li>Guide clients through software usage and troubleshoot common issues.</li><li>Document support activities and maintain customer records.</li><li>Perform data entry tasks with a high degree of accuracy.</li><li>Coordinate with internal teams to resolve customer concerns efficiently.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree preferred.</li><li>Good understanding of computer applications and MS Office.</li><li>Strong communication and customer service skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Previous experience in customer support or data management is an advantage.</li></ul><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Technical Support Associate

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