technical support

Awign

<div>
 
 Job Summary:
 
 
 We are seeking a dedicated and detail-oriented Technical Support Specialist to join our team. The ideal candidate will be
 
 responsible for efficiently managing our Learning Management System (LMS), handling support tickets, overseeing course
 
 uploads, managing webinars, and dealing with data-related tasks.
 
 
 
 Location: Domlur, Bangalore
 
 
 
 Work hours: 10:00 AM - 7:00 PM IST
 
 
 
 Shift: Rotational Shift
 
 
 
 
 Relevant Experience:
 
 
 Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience.Upload and organize training courses on various platforms, ensuring content is accurate and updated.
 
 
 
 Key Responsibilities:
 
 
 ● Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience.
 
 ● Upload and organize training courses on various platforms, ensuring content is accurate and updated.
 
 ● Coordinate and manage live webinars, including scheduling, participant management, and troubleshooting during
 
 sessions.
 
 ● Efficiently manage, organize, and analyze data, ensuring data integrity and accuracy.
 
 
 
 Required Skills and Qualifications:
 
 
 ● Strong written and verbal communication skills, with an ability to address client concerns clearly and professionally.
 
 ● Advanced skills in Microsoft Excel for managing data, performing analysis, and generating reports.
 
 
 
 Preferred Attributes:
 
 
 ● Detail-oriented with a strong ability to multitask.
 
 ● Experience with LMS platforms and ticketing systems is a plus.
 
 ● Ability to work independently and manage multiple priorities effectively.
 
 
 
</div>

Technical Support

Spacelabs Healthcare

<div>Overview:
<div>
At Spacelabs Healthcare, you make a difference.</div><div></div><div> 
Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.</div><div> 
</div><div>Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.</div><div> 
</div><div>Because while we may not be at a patient&rsquo;s bedside, their health is still in our hands.</div><div></div><div> 
The Technical Support Engineer provides the Global Service Organization with Triage or 1st Line Technical Support covering all products sold by a particular Business Area. The Technical Support Engineer is expected to be able to resolve approximately 80% of inbound technical enquiries without escalation to a Product Specialist. They will also be expected to behave in a way likely to enhance the Company's reputation for providing caring, effective, long-term product after-sales support. Compliance with all company policies, procedures, and guidelines is essential at all times.</div>
Responsibilities:
<ul><li>Resolving Technical Queries from Customers, Distributors and Staff.</li><li>
Must have strong interpersonal skills and technical product expertise; critical to responding to daily customer&ndash;centric activities.</li><li>
Responds to customers via inbound calls, faxes, and e-mails. Describing: equipment specifications, configuration requirements, operating and maintenance instructions and providing current part number information for all equipment and sub-assemblies.</li><li>
Assisting in the diagnosis of user error, configuration error, use of outdated software or the failure of a Field Replaceable Unit.</li><li>
Documenting All Inbound Customer Inquiries - Logging all calls, emails and faxes handled and documenting all information provided in the appropriate call tracking System.</li><li>
Must be able to remotely connect to Customer sites to properly diagnose, resolve and/or collect necessary log files (including but not limited to the Dept of Defense).</li><li>
Identification and Documentation of Reportable Events - Ensuring that any inquiry taken may constitute a Reportable Event and is properly documented and escalated to RA/QA.</li><li>
Escalating Issues That Cannot Be Resolved - Facilitating the smooth transition of all such issues to the Product Specialist Team, Clinical Education staff or other departments as appropriate.</li><li>
Assisting in the validation of Technical Documentation - To assist the Product Specialist Team, R&amp;D and Enterprise Integration when validating the adequacy and suitability of technical documentation prior to release.</li><li>
Delivering Technical Training Courses - Teaching suitably qualified technical students to: (1) Operate the equipment. (2) Meet Preventive maintenance requirements. (3) Provide Corrective Maintenance (4) Design and complete an Installation.</li><li>
In-house Repair and Service Parts Preparation for Customers, Distributors and Staff- Provision of equipment repair and spare part preparation services.</li><li>
Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork.</li><li>
Demonstrate behavior consistent with the company&rsquo;s Code of Ethics and Conduct.
</li><li>It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.</li><li>
Duties may be modified or assigned at any time to meet the needs of the business.</li></ul>
Qualifications:
<ul><li>Technical degree in related discipline or equivalent experience.</li><li>
Proficiency with Windows and Microsoft Office.
</li><li>Technical Support experience in a medical field (either biomedical studies or hospital IT experience).</li><li>
CompTIA A+ and/or Sec+ Certification is desirable.</li><li>
Previous call center experience is desirable.</li><li>
Previous experience as a hospital BioMed is desirable.</li><li>
Must be available to support regular weekday shifts as well as rotational weekends and on-call shifts.</li><li>
Successful completion of Spacelabs training required (including training done at the Company location). Must become fully competent in the application and operation of all assigned products and systems.</li><li>
Work various shifts as deemed necessary for successful installation and training.</li><li>
Required to register with a vendor credentialing service. As part of this process, you may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at a customer site. May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.</li><li>
Some domestic travel for training purposes may be required &lt;5%.</li></ul><div></div><div> 
#LI-Remote</div><div>
#LI-TC1</div><div></div><div> 
Please review our benefits here: Life at OSI</div><div>
The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education, in conjunction with market and business considerations.</div><div></div><div> 
Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits, including various options for health plans, access to a 401(k)-retirement plan, health savings account, disability insurance, life insurance, AD&amp;D insurance, leave of absence programs, and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.</div><div></div><div> 
NOTICE TO THIRD PARTY AGENCIES</div><div>
OSI Systems, Inc. and its subsidiaries (collectively &ldquo;OSI&rdquo;) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information and pursue and/or hire such candidates, without any financial obligation to the person, recruiter, or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.</div><div></div><div> 
Equal Opportunity Employer - Disability and Veteran Know Your Rights</div><div> 
</div><div>Poster Link:</div><div>
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</div><div>
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.</div></div><div></div>

Technical Support Engineer

Hikvision Pakistan

<div>
 
 As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installers satisfaction.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &middot; Manage installers and provide the training as per requirements
 
 
 &middot; Respond to installers inquiries in a timely and professional manner
 
 
 &middot; Identify, diagnose, and resolve technical issues
 
 
 &middot; Provide technical support to installers via phone, email, or chat
 
 
 &middot; Record and document installers issues and resolutions via excel sheets
 
 
 &middot; Collaborate with other teams to resolve complex installers issues
 
 
 &middot; Ensure installers satisfaction by providing exceptional service and support
 
 
 &middot; Stay up-to-date with product and technical knowledge to provide accurate information to installers
 
 
 &middot; Continuously improve knowledge and skills through training and development opportunities
 
 
 &middot; Conduct Training sessions for installers in different cities
 
 
 &middot; Conduct Product Demonstrations for installers in office work area, In shops and in seminars
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field (or equivalent work experience)
 </li>
 <li>
 Excellent communication skills (verbal and written)
 </li>
 <li>
 Strong problem-solving skills and ability to troubleshoot technical issues
 </li>
 <li>
 Experience with Windows operating systems and Microsoft Office Suite and other common software applications
 </li>
 <li>
 Familiarity with networking and internet technologies
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Customer-focused mindset and a desire to provide exceptional service
 </li>
 </ul>
</div>

Technical Support Associate

Siemens Energy

<div>A Snapshot of Your day
In a typical day as a Technical Support Engineer at Siemens Energy, you would provide technical assistance to customers facing operational issues and breakdowns, ensuring they receive timely support. You would collaborate with Field Service Representatives (FSRs) during outage execution, assist the project management team with outage preparation and follow-up, and support the sales and tendering team by providing technical insights for quotes and customer meetings. Your extensive field service experience with industrial compressors would be crucial in reviewing field service reports and supporting new units and service business with technical dispositions.
How You Will Make an Impact<ul><li>
Support customers with technical assistance for breakdowns / solving, ongoing operational issues and any other technical information and advice.</li><li>
Support FSR&rsquo;s prior, during &amp; after outage execution for any technical assistance or information.</li><li>
Support the project management team for outage preparation, execution &amp; follow-up.</li><li>
Technical review and approval of field service reports.</li><li>
Participate/lead RCA activities.</li><li>
Support New Units &amp; Service Business for Technical dispositions.</li><li>
In some cases, support the sales &amp; tendering team to enable them to prepare field service quotes, spare parts &amp; tooling clarifications and support the sales manager for any technical face-to-face customer meetings.</li></ul>
What You Bring<ul><li>
Typically, minimum of 10 years of successful field service / commissioning experience related to industrial compressors of all designs (centrifugal, axial, reciprocating) in the Oil and Gas industry.</li><li>
Commendable Knowledge for Operational &amp; Design aspects for Siemens &amp; DR Compressors.</li><li>
Hands on Field Service Experience for STC-SV, STC-SH, STC-GV, HSE, HHE, BDC.</li><li>
Familiar with SE &amp; DR Compressor Components Repair Process.</li><li>
Experience in commissioning and working in the Field Service environment is essential to this role.</li><li>
Familiar with RCA Tools.</li><li>
An Engineering degree or equivalent experience is required, preferably in Mechanical Engineering.</li></ul>
About the Team
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits<ul><li>
 Opportunities to work with a global team</li><li>
 Opportunities to work on and lead a variety of innovative projects</li><li>
 Medical benefits</li><li>
 Remote/Flexible work</li><li>
 Time off/Paid holidays and parental leave</li><li>
 Access to a variety of employee resource groups</li></ul>
https://jobs.siemens-energy.com/jobs
#AZ01</div>

<div>
 
 A Snapshot of Your day
 
 
 
 In a typical day as a Technical Support Engineer at Siemens Energy, you would provide technical assistance to customers facing operational issues and breakdowns, ensuring they receive timely support. You would collaborate with Field Service Representatives (FSRs) during outage execution, assist the project management team with outage preparation and follow-up, and support the sales and tendering team by providing technical insights for quotes and customer meetings. Your extensive field service experience with industrial compressors would be crucial in reviewing field service reports and supporting new units and service business with technical dispositions
 
 .
 
 
 
 
 How You Will Make An Impact
 
 
 
 <ul>
 <li>
 Support customers with technical assistance for breakdowns / solving, ongoing operational issues and any other technical information and advice.
 </li>
 <li>
 Support FSR&rsquo;s prior, during &amp; after outage execution for any technical assistance or information.
 </li>
 <li>
 Support the project management team for outage preparation, execution &amp; follow-up.
 </li>
 <li>
 Technical review and approval of field service reports.
 </li>
 <li>
 Participate/lead RCA activities.
 </li>
 <li>
 Support New Units &amp; Service Business for Technical dispositions.
 </li>
 <li>
 In some cases, support the sales &amp; tendering team to enable them to prepare field service quotes, spare parts &amp; tooling clarifications and support the sales manager for any technical face-to-face customer meetings.
 
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Typically, minimum of 10 years of successful field service / commissioning experience related to industrial compressors of all designs (centrifugal, axial, reciprocating) in the Oil and Gas industry.
 </li>
 <li>
 Commendable Knowledge for Operational &amp; Design aspects for Siemens &amp; DR Compressors.
 </li>
 <li>
 Hands on Field Service Experience for STC-SV, STC-SH, STC-GV, HSE, HHE, BDC.
 </li>
 <li>
 Familiar with SE &amp; DR Compressor Components Repair Process.
 </li>
 <li>
 Experience in commissioning and working in the Field Service environment is essential to this role.
 </li>
 <li>
 Familiar with RCA Tools.
 </li>
 <li>
 An Engineering degree or equivalent experience is required, preferably in Mechanical Engineering.
 
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
 
 
 
 Who is Siemens Energy?
 
 
 
 At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
 
 
 Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
 
 
 Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
 
 
 
 Our Commitment to Diversity
 
 
 
 Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
 
 
 
 Rewards/Benefits
 
 
 
 <ul>
 <li>
 Opportunities to work with a global team
 </li>
 <li>
 Opportunities to work on and lead a variety of innovative projects
 </li>
 <li>
 Medical benefits
 </li>
 <li>
 Remote/Flexible work
 </li>
 <li>
 Time off/Paid holidays and parental leave
 </li>
 <li>
 Access to a variety of employee resource groups
 
 
 
 </li>
 </ul>
 https://jobs.siemens-energy.com/jobs
 
 
 #AZ01
</div>

Star Micronics America, Inc

Job Summary: The Market Solutions Representative is responsible for providing technical support for all Star Micronics products to clients via phone, email, and chat. Work is primarily achieved by individual, or through project teams.Essential Responsibilities:&middot; Provide technical assistance to customers for diagnosis, configuration, setup, maintenance, and troubleshooting of Star products.&middot; Apply critical and analytical thinking to analyze and diagnose technical issues with a focus on achieving first-call resolution.&middot; Process repair claims and determine product warranty eligibility.&middot; Manage support tickets and email communication in a timely manner.&middot; Represent Star with a friendly and approachable demeanor.&middot; Continuously learn and acquire trade skills necessary for technical support excellence.&middot; Thoroughly and accurately document support sessions in the Star Knowledge Base.&middot; Stay updated on new product releases, troubleshooting techniques, new hardware/software issues via internal communications.&middot; Provide support in Windows, Mac, Linux, iOS, and Android environments.&middot; Test Point of Sale (POS) and Star-developed software.&middot; Assist in developing Application Notes.&middot; Collaborate and assist with technical inquiries within and across departments.&middot; Maintain a quiet and distraction-free work environment at home.Skills :<ul><li>Effectively read, comprehend, and communicate technical information, and adequating delivery to target audience.</li><li>Ability to define problems, collect data, establish facts, and draw logical conclusions.</li><li>Ability to support high traffic inbound calls and chats and provide support via remote connection software.</li><li>Ability to independently research available resources in resolving technical matters.</li><li>Excellent Time Management skills</li><li>Strong computer skills in a Microsoft Windows environment. Skills must include Word, Excel, Outlook, Teams, Video conference software and Chatting platforms.</li><li>Effectively utilize internal data systems resources for product specifications research and registering pertinent information.</li></ul>EXPERIENCE:&middot; High school diploma &ndash; Required. Associates degree in Computer Science preferred. Candidates who do not possess the required education may substitute additional technical support experience on a year-for-year basis.&middot; Minimum 2 years experience in technical support or customer service roles required.&middot; CompTIA (A+, Network+), MCSE certifications a Plus&middot; Help-Desk or Call Center experience a Plus&middot; Bilingual English/Spanish is a Plus, Not a requirementTRAVEL REQUIREMENTS: NonePay: $21.00 - $22.50 per hourBenefits:<ul><li>Paid time off</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Technical support: 2 years (Preferred)</li></ul>Work Location: Hybrid remote in Somerset, NJ 08873

Technical Support Representative

Sapphire Pvt. Ltd

We are excited to inform you that we have an open position for Technical Support Engineer that we believe aligns well with your skills and career aspirations. Below are the details of the position:Designation: Technical Support EngineerLocation: AhmedabadExperience: FresherDesired skills: Knowledge/Experience of testing &amp; tools used for different testing, good communication skills, willingness to learnPrimary Job Functions:<ul><li>Provide technical support (remote &amp; onsite) of the products used by clients</li><li>This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software</li><li>Develop and apply testing processes for new and existing products to meet client needs</li><li>Liaise with internal teams (e.g. developers and product managers) to identify system requirements</li><li>Test current products and identifying deficiencies</li><li>Identify quality assurance process bottleneck and suggest actions for improvement</li><li>Has to provide guidance to clients on function, usage, and operation of products</li><li>Track quality assurance metrics, like defect densities and open defect counts</li><li>Convey customer feedback to development team</li><li>Perform pre-sales technical support duties &amp; assist the sales team with the preparation of proposals and customer demos</li><li>Provide timely reports back to Project Management regarding progress on specific assignments</li><li>Must be willing to travel</li></ul>Required Skills:<ul><li>Should have good computer basic and MS Office knowledge</li><li>Excellent communication skills</li><li>Strong problem-solving skills, the ability to replicate, diagnose and resolve problems</li></ul>If you have any questions or need further information, please do not hesitate to reach out to me..Apply now!!Job Types: Full-time, FresherPay: ₹12,000.00 - ₹16,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Ahmedabad, Gujarat (Ahmedabad) (Required)</li></ul>Work Location: In person

Technical Support Executive

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