technical support

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
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<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
The Technical Support Engineer (TSE) is a strategic customer advisor and the internal voice for our customer base. The TSE will both have the accountability and responsibility to deliver on our customers&rsquo; needs. This role acts as a liaison between customers and all functional areas within Docusign to resolve technical support inquiries. Working with resources across Docusign, the TSE expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software.<br>
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This position is an individual contributor role reporting to the Manager, Technical Support.</p><p></p><div><div><p><b><br>
Responsibility</b></p></div></div><ul><li><p>
Provide outstanding technical support for the Docusign Intelligent Agreement Management (IAM) and associated services</p></li><li><p>
Handle incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows</p></li><li><p>
Use broad technical product expertise within IAM areas to help customers increase adoption</p></li><li><p>
Use support tools and resources vital to solve the customer issue, including Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling</p></li><li><p>
Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience</p></li><li><p>
Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs</p></li><li><p>
Handle escalated cases from internal channels to troubleshoot issues customers face when using Docusign products</p></li><li><p>
Provide support for internal peers for inquiries on product knowledge and engagement paths</p></li><li><p>
Meet and exceed Docusign Customer Support service level goals for areas of IAM expertise</p></li></ul><br>
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<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
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<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area</p></li><li><p>
2+ years of SaaS troubleshooting experience in a Technical Support capacity</p></li><li><p>
Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, jQuery, or similar</p></li><li><p>
Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS</p></li><li><p>
Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar</p></li><li><p>
Salesforce administration work experience</p></li><li><p>
Fluent in English</p></li><li><p>
Experience with Microsoft, Dynamics and/or SharePoint domain administrator</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Self-motivated, goal-oriented, interpersonal skills and outstanding time management skills</p></li><li><p>
Subject Matter Expert for at least one vertical across Docusign technologies</p></li><li><p>
Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence</p></li><li><p>
Ability to troubleshoot regular expressions and other complex data validation rules</p></li><li><p>
Possesses a deep understanding of Docusign User Models</p></li><li><p>
2+ years experience supporting Docusign eSignature and related products</p></li><li><p>
Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth</p></li><li><p>
Familiarity with structured query languages such as SQL and SOQL</p></li><li><p>
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers</p></li><li><p>
Ability to collaborate with peers across the organization without friction</p></li><li><p>
Familiarity with Docusign Contract Lifecycle Management workflows and architecture</p></li><li><p>
Professional experience within relevant industries for which Docusign provides solutions</p></li><li><p>
Salesforce Admin certification(s)</p></li><li><p>
Microsoft System Administration work experience</p></li><li><p>
Windows PowerShell scripting work experience</p></li></ul><br>
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<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Technical Support Engineer

Eurosoft Tech Pvt Ltd

<p>EuroSoft Tech PVT Ltd is looking for the Technical Support Manager Positio. Its an on-site position.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical guidance, coaching, and mentorship to support the team to enhance their skills and productivity.</li><li>Identify technical risks and propose solutions to mitigate them.</li><li>Troubleshoot, resolve, and escalate technical issues as necessary and also guide the team</li><li>Knowledge about the system tickets and their solutions.</li><li>Conduct training sessions for team members.</li><li>Lead and manage the day-to-day operations of the Technical Support team, ensuring timely and high-quality support for customers.</li><li>Drive continuous improvement initiatives to optimize workflows, enhance customer satisfaction, and reduce repeat issues.</li><li>Prepare reports on team performance, customer feedback, and operational KPIs for senior management review.</li><li>Conduct interviews and participate in the hiring process to recruit qualified candidates for technical support roles.</li></ul><p><b>Required Skills:</b></p><ul><li>Minimum of 3-5 years of experience in a technical support consultant role.</li><li>Excellent English communication skills and a strong customer service orientation.</li><li>Proven ability to manage multiple priorities in a fast-paced environment</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or relate</li></ul><p>Job Type: Full-time</p><p>Pay: Rs140.00 - Rs220.00 per month</p><p>Application Question(s):</p><ul><li>Are you fluent in English?</li><li>Can you work in the rotational shifts (weekly wise) and rotational OFFs (one off in a week) ? </li><li>What's your current salary?</li><li>What's your expected salary?</li></ul><p>Work Location: In person</p>

Technical Support Manager

Xorosoft Technologies

<p><b>Position: </b>Technical Support Executive</p><p><b>Location: </b>Hyderabad</p><p><b>Shift: </b>Night Shift (PST Timings)</p><p><b>Experience:</b> 2-3 years</p><p><b>Notice Period:</b> Immediate Joiner / 30-day notice period</p><p><b>Job Description:</b></p><p>We are seeking a highly motivated Technical Support Executive with 2-3 years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner.</p><p><b>Responsibilities:</b></p><ul><li>Provide technical support to customers via tickets, email, and Zoom meetings.</li><li>Troubleshoot and resolve software related issues in a timely manner</li><li>Log and track customer issues in a ticketing system</li><li>Ensure customer satisfaction by following up on open issues and keeping customers informed of progress</li><li>Collaborate with development and QA teams to resolve customer issues</li><li>Continuously improve knowledge of the ERP software and stay current with industry developments</li></ul><p><b>Requirements:</b></p><ul><li>2-3 years of experience in technical support for ERP software</li><li>Strong problem-solving skills</li><li>Excellent communication skills, both written and verbal</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li><li>Ability to work in a night shift</li></ul><p>If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.</p><p>Job Type: Full-time</p><p>Pay: ₹400,000.00 - ₹800,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li></ul><p>Ability to commute/relocate:</p><ul><li>HITEC City, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>ERP systems: 2 years (Required)</li><li>Technical support: 2 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Shift availability:</p><ul><li>Night Shift (Required)</li></ul><p>Work Location: In person</p>

Technical Support Executive

Brix

<p><b>Role Description</b></p><p>This is a full-time Remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of customer support.</p><ul><li>Provide prompt and effective technical support to customers</li><li>Troubleshoot software, connectivity, and user-related issues</li><li>Document and track issues using our internal support system</li><li>Escalate unresolved issues to appropriate internal teams</li><li>Ensure a high level of customer satisfaction through clear communication and timely resolution</li><li>Follow up on open tickets to ensure closure and satisfaction</li><li>Contribute to our internal knowledge base and support documentation</li></ul><p><b>Qualifications</b></p><ul><li>Experience in a technical support role is a must</li><li>Technical Support and Troubleshooting skills</li><li>Customer Support and Customer Satisfaction skills</li><li>Strong Analytical Skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work completely remote with their computer, internet and headset.</li><li>College Graduate</li></ul><p>Industry</p><ul><li>Telecommunications</li></ul><p>Employment Type</p><p>Full-time<br/>Compensation<br/>2:3 $ per hour</p><p>Job Type: Full-time</p><p>Pay: E&pound;100.00 - E&pound;150.00 per hour</p><p>Experience:</p><ul><li>SLA: 2 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Technical Support Specialist

Medlink Communication

<ul><li>Provide timely and professional responses to customer inquiries via email, chat, and phone.</li><li>Troubleshoot and resolve technical issues with the SaaS platform while following standard operating procedures.</li><li>Document customer interactions, technical issues, and resolutions accurately in the CRM system.</li><li>Escalate complex issues to onshore support teams or technical specialists when necessary.</li><li>Assist customers with account setup, onboarding, and usage best practices.</li><li>Maintain a deep understanding of the SaaS platform's features and updates to offer accurate information.</li><li>Follow performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.</li><li>Participate in ongoing training to stay current with product changes and customer support best practices.</li><li>Work timing 6:00 pm - 3:00 am Pakistan time (Night Shift)</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs120,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (Required)</li></ul><p>Language:</p><ul><li>Fluent English (Required)</li></ul><p>Work Location: In person</p>

Technical Support Level 1

SimpleConsign

<p></p><div><div><div>As a Technical Support Specialist, you will be responsible for providing world-class software and hardware support to our rapidly-growing customer base.</div>
</div><div><h3 class="jobSectionHeader"><b>About SimpleConsign</b></h3>
<div><div>It&rsquo;s time the resale industry reaped the benefit of the innovation that has poured into the retail sector. SimpleConsign was designed for this. As the first and leading web-based inventory and POS system for consignment stores and consignors, SimpleConsign offers a user-friendly, feature-rich platform that helps store owners streamline operations, improve inventory tracking, and enhance the overall customer experience.
</div></div></div><div><h3 class="jobSectionHeader"><b>Description</b></h3>
<div><div><div>Job Title: Technical Support Specialist</div><div>
Reports to: Manager of Technical Support</div><div>
Department: Post-Sale Services</div><div>
Company: SimpleConsign</div><div>
Type: Full-time/Salaried</div><div>
Location: Columbia, MO (on-site)</div><div></div><div><br>
About Us:</div><div>
SimpleConsign is a leading provider of innovative and user-friendly SMB B2B software solutions designed to streamline inventory management and enhance retail operations. Our suite of products caters to the unique needs of small and medium-sized businesses, empowering them to thrive in the dynamic market landscape. As we continue to grow, we are seeking an ambitious and customer-centric Technical Support Specialist to join our team to ensure our customers receive optimal satisfaction by delivering high-quality and timely technical support.</div><div></div><div><br>
Job Description:</div><div>
The Technical Support Specialist plays a pivotal role at SimpleConsign, focusing on assisting customers with technical issues, providing thorough training, and ensuring the smooth operation of our software across various store environments. This role involves direct interaction with customers, solving problems in real-time, and contributing to the continuous improvement of our software solutions.</div><div></div><div><br>
Responsibilities:</div><ul><li>
Technical Support: Offer assistance for both software and hardware, resolving technical issues through email and over the phone while connected to the customer's computer via remote login</li><li>
Training: Educate users on the SimpleConsign software, tailoring the training to fit consignment, buy outright, and dealer mall store environments</li><li>
Collaboration: Work closely with the Manager of Technical Support and team to analyze customer issues, initiating corrective actions and contributing to the improvement of our application</li><li>
Triage: Troubleshoot, investigate and document suspected product-related issues and effectively communicate these to leadership and our product team</li><li>
Innovation: Utilize technology to enhance efficiency within the team and the software's usability for customers</li><li>
Availability: Willingness to work evenings and weekends on a rotating basis and be proactive in solving customer's problems, including making outgoing calls</li><li>
Documentation: Create and maintain FAQs and self-serve documentation to aid customers in answering and troubleshooting common questions and issues</li><li>
Performance: Maintain focus on efficiency by meeting or exceeding core KPI targets as defined by leadership</li></ul><div></div><div><br>
Requirements &amp; Qualifications:</div><ul><li>
BA/BS degree or similar college-level education</li><li>
Minimum of 1-2 years experience in a technical support or a similar role with a track record of excellence</li><li>
Customer-centric attitude with a heart of service</li><li>
Experience with Zendesk or other help desk-related platforms</li><li>
Comfortable troubleshooting hardware issues with receipt and label printers</li><li>
Proficient in both Windows and Mac environments, as well as web browsers and their extensions.</li><li>
Demonstrated ability to learn and become an expert on new software products quickly</li><li>
Excellent verbal and written communication skills, with a strong aptitude for problem-solving and conflict resolution</li><li>
Knack for synthesizing complex topics into easily understood information for others to understand</li><li>
Passionate about delivering exceptional customer service and driving customer feedback into a product improvements</li><li>
Creative, motivated, and capable of working effectively in a team to find resolutions and streamline customer support processes</li></ul><div></div><div><br>
Benefits:</div><ul><li>
Competitive salary and performance-based bonuses.</li><li>
Comprehensive health, dental, and vision benefits.</li><li>
401(k) retirement savings plan with 6% company matching.</li><li>
Professional development opportunities.</li>
Collaborative and innovative work environment.<br>
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<div>If you're a team player with a knack for technology and a commitment to customer success, we invite you to apply for the Technical Support Specialist role at SimpleConsign. Help us revolutionize how small and medium-sized businesses operate in the retail industry!</div><br>
<div></div>
</div></div></div><div><h4 class="jobSectionHeader"><b>Salary</b></h4>
<p>$50,000 - $53,000 per year</p></div></div>

Zinq Electronics Pvt Ltd

<p>Job Description: Technical Support Engineer &ndash; CCTV, FAS, IDS, ACS</p><p>Position Title: Technical Support Engineer</p><p>Department: Services / Support</p><p>Location: Mumbai</p><p>Reports To: Technical Manager / Service Manager</p><p>Employment Type: Full-Time</p><p>Job Summary:</p><p>We are seeking a skilled and customer-focused Technical Support Engineer to provide expert-level support for CCTV, Fire Alarm Systems (FAS), Intrusion Detection Systems (IDS), and Access Control Systems (ACS). The candidate will be responsible for troubleshooting, system diagnostics, installations, maintenance, and technical consultation for our clients and internal teams.</p><p>Key Responsibilities:</p><ul><li>Provide remote and on-site technical support for CCTV, FAS, IDS, and ACS systems.</li></ul><ul><li>Troubleshoot and diagnose hardware, software, network, and system issues.</li></ul><ul><li>Conduct system installations, upgrades, testing, and commissioning.</li></ul><ul><li>Perform preventive and corrective maintenance services.</li></ul><ul><li>Respond to service requests and technical inquiries within SLA timeframes.</li></ul><ul><li>Guide customers through step-by-step solutions and provide training as needed.</li></ul><ul><li>Coordinate with vendors and third-party suppliers for advanced troubleshooting.</li></ul><ul><li>Document service activities, solutions, and technical findings accurately.</li></ul><ul><li>Collaborate with project teams on system designs and technical solutions.</li></ul><ul><li>Stay updated with the latest technologies and product updates in the security systems field.</li></ul><p>Qualifications and Skills:</p><ul><li>Bachelor&rsquo;s Degree/Diploma in Electronics, Electrical, IT, or a related technical field.</li></ul><ul><li>2+ years&rsquo; experience in supporting CCTV, FAS, IDS, and ACS systems.</li></ul><ul><li>Hands-on experience with brands like Hikvision, Dahua, Honeywell, Bosch, SPECTRA, HID, Tyco GST UNV, RAVEL - etc.</li></ul><ul><li>Good understanding of TCP/IP networking, cabling, IP configurations, and troubleshooting.</li></ul><ul><li>Familiarity with relevant industry standards (NFPA, SIRA, UL, etc.) is a plus.</li></ul><ul><li>Ability to read and interpret technical manuals, blueprints, and wiring diagrams.</li></ul><ul><li>Excellent problem-solving, analytical, and communication skills.</li></ul><ul><li>Ability to work independently and manage multiple tasks.</li></ul><ul><li>Willingness to travel to customer sites when needed.</li></ul><p>Job Type: Full-time</p><p>Pay: ₹10,498.35 - ₹36,300.74 per month</p><p>Benefits:</p><ul><li>Provident Fund</li></ul><p>Work Location: In person</p>

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