technical support

Spacelabs Healthcare

<div>Overview:
<div>
At Spacelabs Healthcare, you make a difference.</div><div></div><div><br>
Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.</div><div><br>
</div><div>Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.</div><div><br>
</div><div>Because while we may not be at a patient&rsquo;s bedside, their health is still in our hands.</div><div></div><div><br>
The Technical Support Engineer provides the Global Service Organization with Triage or 1st Line Technical Support covering all products sold by a particular Business Area. The Technical Support Engineer is expected to be able to resolve approximately 80% of inbound technical enquiries without escalation to a Product Specialist. They will also be expected to behave in a way likely to enhance the Company's reputation for providing caring, effective, long-term product after-sales support. Compliance with all company policies, procedures, and guidelines is essential at all times.</div>
Responsibilities:
<ul><li>Resolving Technical Queries from Customers, Distributors and Staff.</li><li>
Must have strong interpersonal skills and technical product expertise; critical to responding to daily customer&ndash;centric activities.</li><li>
Responds to customers via inbound calls, faxes, and e-mails. Describing: equipment specifications, configuration requirements, operating and maintenance instructions and providing current part number information for all equipment and sub-assemblies.</li><li>
Assisting in the diagnosis of user error, configuration error, use of outdated software or the failure of a Field Replaceable Unit.</li><li>
Documenting All Inbound Customer Inquiries - Logging all calls, emails and faxes handled and documenting all information provided in the appropriate call tracking System.</li><li>
Must be able to remotely connect to Customer sites to properly diagnose, resolve and/or collect necessary log files (including but not limited to the Dept of Defense).</li><li>
Identification and Documentation of Reportable Events - Ensuring that any inquiry taken may constitute a Reportable Event and is properly documented and escalated to RA/QA.</li><li>
Escalating Issues That Cannot Be Resolved - Facilitating the smooth transition of all such issues to the Product Specialist Team, Clinical Education staff or other departments as appropriate.</li><li>
Assisting in the validation of Technical Documentation - To assist the Product Specialist Team, R&amp;D and Enterprise Integration when validating the adequacy and suitability of technical documentation prior to release.</li><li>
Delivering Technical Training Courses - Teaching suitably qualified technical students to: (1) Operate the equipment. (2) Meet Preventive maintenance requirements. (3) Provide Corrective Maintenance (4) Design and complete an Installation.</li><li>
In-house Repair and Service Parts Preparation for Customers, Distributors and Staff- Provision of equipment repair and spare part preparation services.</li><li>
Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork.</li><li>
Demonstrate behavior consistent with the company&rsquo;s Code of Ethics and Conduct.
</li><li>It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.</li><li>
Duties may be modified or assigned at any time to meet the needs of the business.</li></ul>
Qualifications:
<ul><li>Technical degree in related discipline or equivalent experience.</li><li>
Proficiency with Windows and Microsoft Office.
</li><li>Technical Support experience in a medical field (either biomedical studies or hospital IT experience).</li><li>
CompTIA A+ and/or Sec+ Certification is desirable.</li><li>
Previous call center experience is desirable.</li><li>
Previous experience as a hospital BioMed is desirable.</li><li>
Must be available to support regular weekday shifts as well as rotational weekends and on-call shifts.</li><li>
Successful completion of Spacelabs training required (including training done at the Company location). Must become fully competent in the application and operation of all assigned products and systems.</li><li>
Work various shifts as deemed necessary for successful installation and training.</li><li>
Required to register with a vendor credentialing service. As part of this process, you may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at a customer site. May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.</li><li>
Some domestic travel for training purposes may be required &lt;5%.</li></ul><div></div><div><br>
#LI-Remote</div><div>
#LI-TC1</div><div></div><div><b><br>
Please review our benefits here: </b><b>Life at OSI</b></div><div>
The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education, in conjunction with market and business considerations.</div><div></div><div><br>
Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits, including various options for health plans, access to a 401(k)-retirement plan, health savings account, disability insurance, life insurance, AD&amp;D insurance, leave of absence programs, and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.</div><div></div><div><b><br>
NOTICE TO THIRD PARTY AGENCIES</b></div><div><i>
OSI Systems, Inc. and its subsidiaries (collectively &ldquo;OSI&rdquo;) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information and pursue and/or hire such candidates, without any financial obligation to the person, recruiter, or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.</i></div><div></div><div><b><br>
Equal Opportunity Employer - Disability and Veteran Know Your Rights</b></div><div><b><br>
</b></div><div>Poster Link:</div><div>
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</div><div><i>
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.</i></div></div><div></div>

Technical Support Engineer

Journey2

<p>The EHR Technical Support Specialist is responsible for the ongoing support and continued implementation of Electronic Health Records software within client organizations. The EHR Support Specialist is expected to communicate effectively with direct client staff and to coordinate and utilize all aspects of the deployed EHR solutions.</p><p><b>Essential Duties and Responsibilities</b></p><p>The EHR Support Specialist will serve as the initial support interface for client&rsquo;s EHR systems. Responsibilities will include:</p><ul><li>Investigating and managing the resolution of reported issues with the system. Efforts to include determining and implementing solutions to problems were feasible as well as escalating to client support and actively managing the ultimate resolution.</li><li>Serve as a liaison between clinical, finance, and IT departments; recommending software enhancements based upon evaluation and feedback from end users.</li><li>Support ongoing reviews of paper documentation and participate in the development of electronic templates and documents where feasible. Support business operations staff with streamlining process for ultimate capture within EHR solution.</li><li>Develop and administer training programs to end users as required.</li><li>Assist in resolving problems related to overall system implementation</li><li>Manage communication between clinical staff and management.</li><li>Effectively demonstrate the capabilities of EHR software to potential clients, including hosting online software demonstrations when necessary.</li><li>Create reports and documentation as assigned.</li><li>Any other tasks as assigned.</li></ul><p>Experience:</p><ul><li>Technical support: 2 years (Preferred)</li><li>EHR: 2 years (Preferred)</li></ul><p>Work Location: Remote</p>

Technical Support Representative

Star Micronics America, Inc

<p><b>Job Summary:</b><br/>The Market Solutions Representative is responsible for providing technical support for all Star Micronics products to clients via phone, email, and chat. Work is primarily achieved by individual, or through project teams.</p><p><b>Essential Responsibilities:</b></p><p>&middot; Provide technical assistance to customers for diagnosis, configuration, setup, maintenance, and troubleshooting of Star products.</p><p>&middot; Apply critical and analytical thinking to analyze and diagnose technical issues with a focus on achieving first-call resolution.</p><p>&middot; Process repair claims and determine product warranty eligibility.</p><p>&middot; Manage support tickets and email communication in a timely manner.</p><p>&middot; Represent Star with a friendly and approachable demeanor.</p><p>&middot; Continuously learn and acquire trade skills necessary for technical support excellence.</p><p>&middot; Thoroughly and accurately document support sessions in the Star Knowledge Base.</p><p>&middot; Stay updated on new product releases, troubleshooting techniques, new hardware/software issues via internal communications.</p><p>&middot; Provide support in Windows, Mac, Linux, iOS, and Android environments.</p><p>&middot; Test Point of Sale (POS) and Star-developed software.</p><p>&middot; Assist in developing Application Notes.</p><p>&middot; Collaborate and assist with technical inquiries within and across departments.</p><p>&middot; Maintain a quiet and distraction-free work environment at home.</p><p><b>Skills :</b></p><ul><li>Effectively read, comprehend, and communicate technical information, and adequating delivery to target audience.</li><li>Ability to define problems, collect data, establish facts, and draw logical conclusions.</li><li>Ability to support high traffic inbound calls and chats and provide support via remote connection software.</li><li>Ability to independently research available resources in resolving technical matters.</li><li>Excellent Time Management skills</li><li>Strong computer skills in a Microsoft Windows environment. Skills must include Word, Excel, Outlook, Teams, Video conference software and Chatting platforms.</li><li>Effectively utilize internal data systems resources for product specifications research and registering pertinent information.</li></ul><p><b>EXPERIENCE:</b></p><p>&middot; High school diploma &ndash; Required. Associates degree in Computer Science preferred. Candidates who do not possess the required education may substitute additional technical support experience on a year-for-year basis.</p><p>&middot; Minimum 2 years experience in technical support or customer service roles required.</p><p>&middot; CompTIA (A+, Network+), MCSE certifications a Plus</p><p>&middot; Help-Desk or Call Center experience a Plus</p><p>&middot; Bilingual English/Spanish is a Plus, Not a requirement</p><p><b>TRAVEL REQUIREMENTS</b>: None</p><p>Pay: $21.00 - $22.50 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Technical support: 2 years (Preferred)</li></ul><p>Work Location: Hybrid remote in Somerset, NJ 08873</p>

Cronysoft

<p>At <b>CronySoft</b>, we pride ourselves on delivering cutting-edge technology solutions and exceptional customer service. We&rsquo;re seeking a skilled <b>Technical Support Engineer</b> to join our dynamic team. This role is perfect for someone who thrives in problem-solving, loves troubleshooting, and is passionate about ensuring smooth system functionality for our clients.</p><p><b>Job description </b></p><ul><li><b>Ability to communicate in English (Fluently Is a Must)</b></li><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal databases or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Maintain jovial relationships with clients</li><li><b>Ability to communicate in English (Fluently Is a Must)</b></li></ul><p>Location: Sharah-e-Faisal ( <b>Company profile - https://shorturl.at/eArh6</b> )</p><p><b>Shift Timings:</b><br/><b>8:00 PM to 5:00 AM (5 days a week) </b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Technical Support Specialist

FlairsTech

<div><div><div><div><p>Requirements and responsibilities</p><div><p><b>
Description</b></p><p>
A Sharegate Technical Support Specialist plays a crucial role in providing assistance and guidance to Customers and Partners who are experiencing technical issues with products or services. They are responsible for troubleshooting problems, identifying bugs, answering inquiries, and resolving issues in a timely / efficient manner. The Technical Support Specialist must have a strong understanding of the products or services they are supporting, as well as a customer centric mindset, excellent communication and problem-solving skills.</p><p><b>
Main Responsibilities</b></p><ul><li>
Provide technical assistance: Technical Support Specialist are responsible for assisting customers with technical issues, including troubleshooting, problem resolution, and maintenance such as software installation, hardware malfunctions, and network connectivity problems. They must be a ble to diagnose issues accurately and provide solutions in a clear and concise manner.</li><li>
Respond to customer inquiries: Technical Support Specialist must respond to customer inquiries via video conferences, phone, email, or chat in a professional and timely manner.</li><li>
They must be a ble to address customer concerns effectively and provide accurate information to help resolve issues.</li><li>
Document and track customer interactions: Technical Support Specialist are responsible for documenting all customer interactions, including the nature of the issue, the steps taken to resolve it, and any follow-up actions required. They must also track customer inquiries and resolutions to ensure that all issues are addressed promptly.</li><li>
Collaborate with other teams: Technical Support Specialist often need to collaborate with other teams, such as product development or engineering, to resolve complex technical issues. They must be able to communicate effectively with team members and provide detailed information to help facilitate prolem-solving.</li><li>
Stay up-to-date on product knowledge: Technical Support Specialist must stay informed about product updates, new features, and troubleshooting techniques to provide accurate and up-to-date information to customers.</li><li>
Provides actionable tips to our customers to solve any similar requests in the future. Provides recommendations and best practices while considering their unique business needs.</li><li>
Guides clients towards issue resolution to the best of their knowledge when it has been identified that the source of the issue is not our products.</li><li>
Manages clients' requests in Intercom and over out bound video meetings while maintaining quality and addressing the volume.</li><li>
Assumes a collaborative role in carrying out technical initiatives or projects via the acquired working knowledge and skills to perform these tasks.</li><li>
Helps identify clients that are at risk of churn and clients that present opportunities for expansion and escalates to the Sales team.</li><li>
Provides the Product teams with relevant feedback to improve the customer&rsquo;s product experience.</li></ul><p><b>
Skills and Knowledge</b></p><ul><li>
Experience with Sharegate (benefit)</li><li>
Understanding of Azure, SharePoint /M365 infrastructure is a must.</li><li>
Knowledge in Powershell (nice to have)</li><li>
Basic understanding of Networking</li><li>
Knowledge in Google (mail, calendar, drives, etc)</li><li>
Understands the concepts of Data Migration ( Microsoft 365 and Google)</li><li>
University Degree in Computer Related Discipline</li><li>
3-5 Years in a Enterprise Technical Support role</li></ul></div></div></div></div></div><div></div>

One Inc

<div><h5 class="jobSectionHeader"><b>Position Title: Manager, </b><b>Technical Support</b></h5>
<h5 class="jobSectionHeader"><b>Department: </b><b>Customer Support</b></h5>
<h5 class="jobSectionHeader"><b>Reports To: </b><b>Director, Customer Support</b></h5><br>
<p></p>
<p>
Overview: The Technical Support Manager is responsible for managing daily operations of the Customer Technical Support team to ensure exceptional customer service. This individual will work closely with teammates and external customers to identify and resolve technical issues for our suite of products through all means available (i.e. phone, email, chat, etc.) The Manager is responsible for managing individual technical support personnel, approval of PTO requests, maintaining on-call rotation schedule, as well as assign appropriate coverage when someone is out of office. This person will also manage case assignments from various support queues, ensure TS personnel are adhering to documented procedures and following all department and company guidelines.</p><br>
<p></p>
<p>
Key Responsibilities:</p>
<ul>
<li>Manage daily task distribution for Technical Support Agents/Engineers</li>
<li>Work closely with the Director of Customer Support to enhance and monitor processes and procedures to ensure efficiency</li>
<li>Build and cultivate internal and external customer relationships, often being the first point of contact for management escalations</li>
<li>Work with Director of Customer Support to create and monitor OKRs that will drive results</li>
<li>Lead Top Issues meetings weekly with Development</li>
<li>Conduct one-on-one meetings with Technical Support personnel as appropriate</li>
<li>Facilitate individual technical support team member one-on-ones as appropriate</li>
<li>Receive escalated complaint calls to a Manager and/or other internal resources when necessary</li>
<li>Work in team environments that span functional and geographic boundaries</li>
<li>Motivate and coach team members</li>
<li>Oversee and ensure conflict resolution between team members as needed</li>
<li>Onboard and train new members of the team</li>
<li>Provide communication to technical support employees on company and team initiatives where appropriate</li>
<li>Provide bi-weekly reporting on established KPIs to Director, Customer Support</li>
<li>Manage schedule for daily activities as well as assign coverage when someone is out of office</li>
<li>Other duties assigned as necessary</li></ul><br>
<p></p>
<p>
Skills &amp; Abilities:</p>
<ul>
<li>Excellent attention to detail, strong investigative skills and exceptional analytical skills</li>
<li>Knowledge of PCI compliance standards</li>
<li>Solid understanding of software development lifecycles</li>
</ul><ul><li>Exceptional time-management skills</li>
</ul><ul><li>Strong interpersonal skills and the ability to adapt in a complex and changing environment</li>
<li>Excellent verbal and written communication skills</li>
<li>Excellent customer service ability that results in trust and long-standing relationships with our customers</li>
<li>Ability to manage customer expectations appropriately and professionally</li>
<li>Demonstrated ability to prioritize and multi-ask in a deadline driven, high pressure environment</li>
<li>Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed</li>
<li>Ability to help lead a team of Technical Support Engineers</li></ul><br>
<p></p>
<p>
Education &amp; Experience:</p>
<ul>
<li>Bachelor&rsquo;s Degree in related field, or at least 7 years technical support or equivalent software application experience at a higher Tier level position</li>
<li>Experience working with external customers/clients and comfortable speaking to all levels of customer hierarchy</li>
<li>Experience with MS Communication technologies (i.e. Exchange), MS Collaboration technologies (i.e. MS SharePoint Server), JIRA ticketing system desired</li>
<li>3+ years SaaS experience required</li>
<li>2+ years of management experience preferred</li>
<li>Proven work experience in a similar role; insurance and or payments experience is preferred</li></ul><br>
<p></p>
<p>
Desired Traits:</p>
<ul>
<li>Insurance industry experience dealing with a policy and/or agency management system</li>
<li>Technical or customer support in the payment processing industry</li>
<li>Previous Salesforce experience</li>
<li>Similar lead or management role</li>
<li>Growth Mindset, Problem Solver, Demonstrates Ethical Behavior, Leverages Resources, Strong Drive, True Team Player, Supportive &amp; Adaptable to Change, Commitment to Personal &amp; Professional Development</li></ul><br>
<p></p>
<p>
Physical Demands:</p><br>
<p></p>
<p><i>
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</i></p><br>
<p>
</p><div><div><div><div><p>Environment:</p></div><div><br>
<p>
Standard indoor office setting; exposure to computer screens</p>
<p><b>
Remote Work Expected</b></p></div></div><div><br>
<div>
<p>Physical:</p></div><div><br>
<p>
Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed</p></div></div><div><br>
<div>
<p>Vision:</p></div><div><br>
<p>
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents</p></div></div><div><br>
<div>
<p>Hearing:</p></div><div><br>
<p>
Ability to hear in the normal audio range with or without corrections</p></div><br>
</div><br>
</div></div><p><br>
Company Profile: One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders&mdash;while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $2.5 billion a year in payments for customers.</p><br>
<p></p>
<p>
Based in Folsom, CA&mdash;ranked by WalletHub as the best place in California to raise a family&mdash;One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.</p><br>
<p></p>
<p><i>
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.</i></p></div>

Manager, Technical Support

Atlas Copco Group

<p></p><div><div><h2 class="jobSectionHeader"><b>Your role
</b></h2><p>As a Technical Support Manager, your mission is to lead and develop the VTS Technical Support function for vacuum systems and applications across direct and indirect service channels. You will report to the Business Line Manager.
</p><p>You will
</p><ul><li>Be responsible for technical escalation leadership and root cause resolution
</li><li>Own warranty process, cost control, and quality feedback
</li><li>Manage the interface between the product company and engineering as well as reliability improvement
</li><li>Be responsible for field engineering support, standards, and enablement
</li><li>Be responsible for training, knowledge transfer, and team leadership
</li></ul><h2 class="jobSectionHeader"><b>To succeed, you will need
</b></h2><p>We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
</p><p>You have 5+ years of experience, working as a technical support, service engineering, field engineering, or related technical service roles in industrial equipment
</p><ul><li>Strong technical understanding of vacuum technologies, system integration, and failure mechanisms.
</li><li>Root-cause analysis and structured troubleshooting methods for complex mechanical/electrical/system-level issues.
</li><li>Warranty process fundamentals, technical claim evaluation, and quality feedback loops.
</li><li>Service operations and field support processes, including escalation management and technical documentation
</li></ul><h2 class="jobSectionHeader"><b>In return, we offer
</b></h2><ul><li>Culture of trust and accountability
</li><li>Lifelong learning and career growth
</li><li>Innovation powered by people
</li><li>Comprehensive compensation and benefits
</li><li>Health and well-being
</li></ul><h2 class="jobSectionHeader"><b>Job location
</b></h2><p>This role requires you to work on-site at our office in Michigan City, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.<br>
<br>
</p><h2 class="jobSectionHeader"><b>Contact information
 </b></h2><p>Talent Acquisition Team: Sarah Nelson</p></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Service
</div></div><br>
<div><div>Location: </div><div>US &ndash; United States
</div></div><br>
<div><div>City: </div><div>Michigan City
</div></div><br>
<div><div>On-site/remote: </div><div>On-Site
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco
</div></div><br>
<div><div>Company Name: </div><div>Vacuum Technique LLC
</div></div><br>
<div><div>Date of Posting: </div><div>March 2, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>June 2, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Technical Support Manager

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