technical support

Callnovo

Position: Technical Support Company: Callnovo Inc.Location: Remote Working Hours: Monday to Friday 9am -6pm Amsterdam TimeJob Description:Callnovo is seeking a skilled and experienced Remote English-Dutch Technical Support Specialist. The ideal candidate will be fluent in both English and Dutch and have over 2 years of experience in solar products product support.Responsibilities:<ul><li>Provide technical support and troubleshooting for solar products.</li><li>Communicate effectively with clients in both English and Dutch.</li><li>Diagnose and resolve technical issues via phone, email, and chat.</li><li>Document and track customer interactions and technical issues.</li><li>Collaborate with team members to enhance customer satisfaction.</li></ul>Requirements:<ul><li>Fluency in English and Dutch</li><li>Minimum of 2 years of experience with technique support.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently in a remote setting.</li></ul>How to Apply:If you meet the requirements and are eager to join a dynamic team, please submit your resume at https://callnovo.com/apply-now/Job Type: Full-timePay: E&pound;4,423.00 - E&pound;5,400.00 per month

Technical Support

Kyndryl

<div>Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. 
 
The Role
In Network &amp; Automation, you will be critical in ensuring the smooth operation of our customers&rsquo; IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.
Your responsibilities will include:
<ul><li>Good hands-on experience in Routing &amp; Switching part, automation.
</li></ul><ul><li>We are seeking an experienced Network &amp; Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain along with automation part.
</li></ul><ul><li>This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
 
</li><li>Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
 
</li><li>Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
</li></ul><ul><li>Someone who has experience working for live projects and understanding customer requirements on-the-go.
 
</li><li>Create and test the implementation plans (check execution results).
</li></ul><ul><li>You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
</li><li>Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
</li><li>Ensure delivered solutions are realized in committed time frame and meet client expectation
</li><li>Establish a quality management system: tracking of project milestones, quality and KPIs
</li><li>Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
</li><li>You will interact with the Account team and Customer, so you are expected to be fluent in your domain.
</li><li>Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
</li><li>You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.
</li><li>Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient.
</li><li>You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class.
</li></ul>Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won&rsquo;t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. 
 
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
 Required Technical and Professional Expertise:
<ul><li>Good hands-on experience in Routing &amp; Switching part along with automation (Python/VBA).
</li></ul><ul><li>We are seeking an experienced Network &amp; Security Engineer to join our technical team responsible for dealing with tasks related to network and security domain and automation.
</li></ul><ul><li>This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations.
 
</li><li>Strong hands-on experience with conceptual clarity on traditional network devices (Router, switch, firewall, load balancer etc), network administration, implementation, and troubleshooting on multiple vendors (Cisco, Vyatta, Juniper, F5, Palo Alto).
 
</li><li>Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP).
</li></ul><ul><li>Someone who has experience working for live projects and understanding customer requirements on-the-go.
 
</li><li>Create and test the implementation plans (check execution results).
</li></ul><ul><li>Experience: Minimum 2-5 years of experience in IT infrastructure management projects.
</li><li>Certification: CCNA, CCNP, CCIE, Cloud, Security, Automation if any
</li><li>IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
</li><li>Incident Handling: Proficient in handling incidents, problems, and changes.
</li><li>Technical Aptitude: Strong understanding of IT environments.
</li><li>Communication: Effective communication with stakeholders in Japan and India.
</li><li>System Administration: Administration knowledge of Linux and windows with deep dive of Routing &amp; Switching
</li></ul>Preferred Technical and Professional Experience:
Growth Mindset: Keen on personal and professional development.
Customer Focus: Prioritizes customer success in their work.
Inclusivity: Naturally inclusive in working with others. 
 
Being You
Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way. 
 
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

SparkRex Technologies

Position: Technical Support ExecutiveLocation: Doha, QatarJob Type: Full-timeEligibility: Pursuing any graduation degreeRole OverviewWe are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.Key Responsibilities<ul><li>POS System Setup and Deployment Support</li><li>Assist in the configuration and installation of POS systems for clients.</li><li>Provide onsite technical support during the initial deployment to ensure successful integration.</li><li>Troubleshoot and resolve any issues encountered during the setup phase.</li><li>Software Deployment and User Assistance</li><li>Support the deployment and configuration of other software systems for end-users.</li><li>Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.</li><li>Work closely with internal teams to resolve hardware and software compatibility challenges.</li><li>Problem Resolution and System Maintenance</li><li>Address user queries and provide effective solutions for technical issues through online and onsite channels.</li><li>Diagnose and escalate complex software bugs or system problems to the development team.</li><li>Maintain system stability by ensuring prompt and effective issue resolution.</li><li>User Communication and Training</li><li>Clearly explain software features, updates, and functionalities to users.</li><li>Conduct user training sessions to enhance familiarity with system operations.</li><li>Gather feedback to identify areas for usability improvements and address user concerns.</li><li>Support Ticket and Workflow Management</li><li>Log, prioritize, and track support tickets using a ticketing system.</li><li>Document resolutions for common issues to contribute to a shared knowledge base.</li><li>Maintain regular communication with users about ticket progress and outcomes.</li><li>Skill Development and Process Improvement</li><li>Gain hands-on experience in deploying and troubleshooting software systems.</li><li>Develop strong communication, coordination, and problem-solving abilities.</li><li>Contribute to process enhancements by identifying and addressing operational gaps.</li></ul>Qualifications/Skill Required<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Familiarity with software development concepts and troubleshooting.</li><li>Strong verbal and written communication skills in English; knowledge of Arabic is a plus.</li><li>Eagerness to learn and adapt in a dynamic work environment.</li><li>Preferred Skills</li><li>Basic knowledge of POS systems and software deployment.</li><li>Experience with ticketing systems or customer support tools is advantageous.</li><li>Excellent collaboration and coordination skills.</li></ul>What We Offer<ul><li>Hands-on experience in supporting both onsite and online technical workflows.</li><li>Opportunity to work with POS systems and other software solutions.</li><li>A collaborative environment with mentorship from experienced professionals.</li><li>A chance to develop foundational expertise in technical support and user engagement.</li></ul>Join our team in Doha and kickstart your career by gaining valuable experience in end-to-end technical support for software systems. Apply today!Job Type: Full-time

Technical Support Executive

Aha Automotive Innovations LLP

We are seeking a proactive and customer-focused Technical Support Engineer to join our Aha! Automotive Innovations LLP team. The ideal candidate will be responsible for handling installation, troubleshooting, and post-sales support for both walk-in and on-call customers. This role involves providing hands-on assistance, diagnosing technical issues, ensuring customer satisfaction, and maintaining the company&rsquo;s quality standards in service delivery.Key Responsibilities:<ul><li>Perform installation and setup of Aha! NexCruise devices for walk-in customers at the service center.</li><li>Provide remote assistance and technical guidance to customers during self-installation over calls, video calls, or chat support.</li><li>Diagnose, troubleshoot, and resolve hardware and software issues related to NexCruise installation or performance.</li><li>Manage after-sales support, including handling customer complaints, warranty claims, and service requests efficiently.</li><li>Maintain installation and service logs, customer feedback records, and escalate unresolved issues to the product development or technical team when necessary.</li><li>Conduct testing and verification of devices before and after installation to ensure optimal functionality.</li><li>Educate customers on product features, usage guidelines, and maintenance tips to enhance user experience.</li><li>Coordinate with the Sales, R&amp;D, and Logistics teams for replacement, updates, or product improvements based on customer feedback.</li><li>Ensure timely response and resolution of all support cases while maintaining a high level of professionalism and empathy.</li></ul>Required Skills &amp; Qualifications:<ul><li>Diploma / B.Tech in Electronics, Electrical, Mechanical, or Automotive Engineering (or equivalent technical discipline).</li><li>0&ndash;3 years of experience in technical support, customer service, or automotive electronics installation preferred.</li><li>Strong understanding of vehicle electronics, wiring, and ECU-based systems.</li><li>Good communication skills in English and Hindi.</li><li>Ability to diagnose issues logically and communicate technical information clearly to customers.</li><li>Familiarity with using tools like multimeters, diagnostic equipment, and mobile troubleshooting apps.</li><li>Self-motivated, customer-oriented, and capable of working independently or within a small team.</li></ul>Good to have Qualities:<ul><li>Prior experience in automotive accessory installation or connected car devices (e.g., cruise control, GPS trackers, telematics).</li><li>Knowledge of OBD-based systems and vehicle CAN communication protocols.</li><li>Excellent problem-solving attitude and a focus on delivering top-notch customer satisfaction.</li></ul>Job Type: Full-timePay: &#8377;18,000.00 - &#8377;25,000.00 per monthWork Location: In person

Technical Support Engineer

Dicetek LLC

Join or sign in to find your next job Join to apply for the Newgen Technical Support role at Dicetek LLC. Get AI-powered advice on this job and more exclusive features. Responsibilities <ol> <li>Technical Support: Provide first and second-level support for Newgen software products. Troubleshoot and resolve technical issues reported by clients, ensuring timely resolution and customer satisfaction. Escalate complex issues to higher-level support or development teams as necessary.</li> <li>Testing and Quality Assurance: Assist in the development and execution of test plans, test cases, and test scripts for Newgen software. Perform functional, regression, and user acceptance testing (UAT) to ensure software quality. Document and report defects, track their resolution, and verify fixes.</li> <li>Experience: Proven experience in technical support, preferably with Newgen software products. Hands-on experience in software testing, including creating and executing test plans and cases.</li> </ol> Additional Details <ul> <li>Seniority level: Not Applicable</li> <li>Employment type: Contract</li> <li>Job function: Information Technology</li> <li>Industries: IT Services and IT Consulting</li> </ul> Note: The job posting appears to be current, with recent activity noted. However, some repetitive and irrelevant content has been removed for clarity and focus.<img src="https://www.jobg8.com/Tracking.aspx?WkfnyEeN8NYJxGG7UYo6LMGGnthiaP2px" width="0" height="0" />

Newgen Technical Support

techzone technologies llc

We are seeking a skilled Technical Support Engineer to provide 24/7 first-level technical support for fixed access products and services. The ideal candidate will possess strong technical and communication skills to effectively handle and resolve customer issues, ensuring high levels of customer satisfaction and team performance.Key Responsibilities:<ul><li>Provide first-level technical support for fixed access products such as voice, internet, and data circuits.</li><li>Handle technical complaints and resolve customer issues efficiently.</li><li>Utilize technical and communication skills to address customer concerns.</li><li>Operate and troubleshoot using various Network Management Systems (NMS) and applications.</li><li>Maintain proficiency in computer applications such as Excel, Word, Outlook, and PowerPoint.</li><li>Ensure the technical support team meets set KPIs.</li></ul>Qualifications &amp; Skills:<ul><li>Degree/Diploma in IT, Electronics, Telecommunications, Electrical Engineering, or Computer Science.</li><li>Knowledge of GPON technology and fixed access products.</li><li>Basic understanding of routers, switches, and IP networking.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Proficiency in computer applications (Excel, Word, Outlook, PowerPoint).</li><li>Excellent communication skills for customer interaction</li></ul>Job Type: Full-timePay: AED2,200.00 - AED2,500.00 per month

<div>
 
 Job Overview:
 
 
 Hiring highly motivated and technically skilled Technical Support Manager &amp; Sales professional to join our growing Battery Energy Storage Systems (BESS) division in BYD.
 
 
 Location: Poland, Germany, Netherlands, Spain, Italy and UK.
 
 
 
 
 
 Key Responsibilities:
 
 
 1. Technical Support:
 
 
 Provide technical expertise and support on BESS systems, Power Conversion Systems (PCS), and Energy Management Systems (EMS).
 
 
 Conduct pre-sales consultations to identify customer needs, assess project feasibility, and recommend tailored solutions.
 
 
 Assist in the design and integration of BESS with transmission lines and grid infrastructure.
 
 
 Ensure grid compliance for all BESS installations, adhering to international and regional standards (e.g., IEC, IEEE).
 
 
 Deliver technical presentations and product demonstrations to clients and internal teams.
 
 
 Act as the main technical contact for clients, resolving issues and providing troubleshooting guidance.
 
 
 Familiarize with bidding procedures and technical solutions.
 
 
 
 
 
 Qualifications:
 
 
 Electrical Engineering, Energy Systems, Mechanical Engineering, or a related technical field.
 
 
 3 to 5 years of experience in renewable energy technical support, sales, or project management, with a focus on BESS, PCS, or EMS.
 
 
 Strong understanding of energy storage systems and grid compliance requirements (IEC, IEEE standards).
 
 
 Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
 
 
 Familiarity with regulatory frameworks and grid codes for integrating energy storage systems.
 
 
 Strong problem-solving abilities and ability to work under pressure in a fast-paced environment.
 
 
 Willingness to travel for client meetings and project site visits.
 
 
 
 
 
 Preferred Skills:
 
 
 Familiarity with renewable energy markets (solar, wind) and their integration with BESS.
 
</div>

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