technical support

Zoom Communications

<div><div><ul><li>R18769
</li></ul></div><div><ul><li>Remote, United States
</li></ul></div><div><ul><li>Customer Services
</li></ul></div><div><ul><li>Full time</li></ul></div></div>
<br><div><p><b>What you can expect</b></p><p></p><p>
While on Zoom&rsquo;s Tier 2 Technical Support team, you&rsquo;ll provide elevated technical support and assistance to Zoom&rsquo;s commercial and consumer customers. As a Zoom Technical Support Engineer, you&rsquo;ll ensure our customers' success with Zoom products and services and deliver happiness with every customer engagement.</p><p></p><p><b>
About the Team</b></p><p></p><p>
The Technical Support Engineering team plays a crucial role in improving the customer experience at Zoom. We build meaningful relationships both internally and externally. We resolve technical issues and provide dedicated technical support to our customers.</p><p></p><p>
Our team provides guidance and resources to help customers successfully use our solutions. We manage internal processes and procedures efficiently while actively collaborating with cross-functional teams. We also adapt quickly as our product suite continues to grow and evolve.</p><p></p><p><b>
Responsibilities</b></p><ul>
<li><p>
Taking ownership and resolving inbound support cases and phone calls within our Tier 2 Support technology domains.</p></li>
<li><p>
Contributing to organizational success by meeting individual goals and metrics.</p></li>
<li><p>
Communicating promptly and consistently with customers, prioritizing urgent requests, including timely follow-ups with customers, team members, and engineers.</p></li>
<li><p>
Maintaining proficiency with Zoom products, features, troubleshooting tools, and best practices.</p></li>
<li><p>
Being flexible and available for after-hours or on-call support when needed.</p></li>
<li><p>
Creating documentation and training materials for internal and external support.</p></li>
</ul><p></p><p><b>
What we&rsquo;re looking for</b></p><ul>
<li><p>
Have a proven track record (5 - 7 years) in a Technical Support role</p></li>
<li><p>
Have extensive prior video conferencing experience, like Zoom, Teams, or Slack</p></li>
<li><p>
Bring previous experience with integrating and supporting calendar services, like Microsoft Office O365 or Google Calendar</p></li>
<li><p>
Be a technical resource that can manage a high volume of cases, calls, and chats while in a fast-moving, team-oriented environment.</p></li>
<li><p>
Have an understanding of networks and firewalls, and the tools required to troubleshoot them.</p></li>
</ul><p></p><p><b>
Salary Range or On Target Earnings:</b></p><p></p><p>
Minimum:</p>
$65,400.00<p></p><p>
Maximum:</p>
$158,700.00<p></p><p>
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.</p><p></p><p>
Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.</p><p></p><p>
We also have a location based compensation structure; there may be a different range for candidates in this and other locations</p><p>
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Anticipated Position Close Date:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
03/23/26<p></p><p><b>
Ways of Working</b><br>
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.</p><p></p><p><b>
Benefits</b><br>
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.</p><p></p><p><b>
About Us</b><br>
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.<br>
We&rsquo;re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.</p><p><b><br>
Our Commitment
</b></p><p>At Zoom, we believe great work happens when people feel supported and empowered. We&rsquo;re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know&mdash;we&rsquo;re here to support you at every step.</p><p><br>
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.</p><p></p>
#LI-Remote</div>

Technical Support Engineer

Ranchbot Monitoring Solutions

<p><b>Who is Ranchbot?</b></p><p>Ranchbot is a fast-scaling Agritech company leading the evolution of agricultural technology. www.ranch-bot.com</p><p>Combined with its strong go-to-market strategy, commitment to customer service, and unique intellectual property, Ranchbot is helping ranchers rethink how they manage their water ecosystems and related infrastructure, and is enhancing productivity, profitability, and sustainability in American agribusinesses.</p><p>Ranchbot&rsquo;s award-winning technology is designed to be installed quickly by the customer without technical support and is made in Dallas, Texas. Its monitors work anywhere in the world by using leading satellite networks or, if available, connect to local cellular networks. The monitors&rsquo; real-time alerts instantly inform a customer of water level trends, changes, and issues via SMS, email, and/or the Ranchbot cloud dashboard.</p><p>Ranchbot&rsquo;s core focus is on water for Livestock and has high adoption in cattle and sheep grazing activities across the states. It is now expanding its core water monitoring offering to include a range of its own and third-party technologies, including sensors for Rainfall, Flow, Pressure, Cameras, Pump Control, Trough monitors, and more.</p><p>The company&rsquo;s software platform, My Ranchbot, gathers data from its on-ranch monitors and converts it into actionable insights that inform better ranch management decisions and actively engage customers to improve asset and resource utilization.</p><p><b>Role</b></p><p><b>About the Role</b></p><p>We&rsquo;re seeking a motivated Technical Support Engineer to join our U.S. team. This role will support our expanding customer base by diagnosing software and hardware issues, providing excellent customer assistance, and collaborating with our Australian R&amp;D team on localized testing and development.</p><p>This role bridges the gap between engineering, operations, and customer support&mdash;ensuring product performance, resolving technical issues, and driving continuous improvements. Ideal candidates will be hands-on problem solvers with a solid technical foundation and strong communication skills.</p><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Proven experience in technical support, IT help desk, or similar role</li><li>Strong troubleshooting skills with software, hardware, and mobile technologies</li><li>Experience with relational databases (especially MySQL)</li><li>Effective written and verbal communication skills</li><li>Ability to work independently</li><li>Enthusiasm for learning and contributing to a fast-moving startup environment</li><li>Basic electrical skills</li><li>Experience with IoT platforms</li></ul><p><b>Key Responsibilities</b></p><ul><li>Diagnosing and resolving technical issues for Ranchbot hardware and software</li><li>Work with customer support and R&amp;D teams to address escalated problems</li><li>Conduct U.S.-specific testing and feedback for product improvements</li><li>Use internal knowledge bases and external resources to deliver effective solutions</li><li>Maintain accurate documentation of support cases and solutions</li><li>Provide internal IT support to the U.S. team</li></ul><p>At Ranchbot, we believe in an agile, collaborative approach to building solutions that make a difference in agriculture. This role offers the opportunity to take a hands-on position in a growing Agritech company, expand your skills, and play a meaningful part in shaping how we engage with our customers and partners.</p><p>If you&rsquo;re a creative, driven marketing professional ready to make an impact, we&rsquo;d love to hear from you.</p><p>Pay: $53,127.97 - $63,982.07 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you have proven experience in technical support, IT help desk, or similar role?</li></ul><p>Ability to Commute:</p><ul><li>Fort Worth, TX 76107 (Required)</li></ul><p>Work Location: In person</p>

Hadaf Solutions

<p><b>Responsibilities:</b>Technical Support:Provide assistance to customers by troubleshooting and resolving technical issues related to products or services.Ensure a positive customer experience through patient, empathetic, and helpful support.Identify, diagnose, and resolve technical problems promptly and efficiently.Maintain detailed records of customer interactions, issues, and solutions.Communicate technical information clearly and simply to non-technical customers.Continuous Improvement:Stay up-to-date with product updates, technical knowledge, and industry trends.</p><p><b>Qualifications:</b>-Essential:&middot; Bachelor&rsquo;s degree in Commerce (Accounting or related field).<br/>&middot; 1+ years of experience as an accountant or in accounting is a must&middot;Strong understanding of accounting principles.<br/>&middot;Proven experience in customer support.<br/>&middot;Good command of English (spoken and written).<br/>&middot;Well-organized, responsible, with excellent communication and problem-solving skills.<br/>&middot;Ability to work collaboratively in a team environment.<br/>-Preferred:<br/>&middot;Familiarity with ERP systems.<br/>&middot;Experience using help desk software and remote support tools.</p><p><b>About Hadaf Solutions:</b>Join Hadaf Solutions, a leading software house in Hurghada, Egypt. We specialize in delivering innovative software solutions with opportunities for creativity and growth.</p><p>نوع الوظيفة: دوام كامل</p><p>موقع العمل: بشكل شخصي</p>

Technical Support Agent

Synosys Technologies LLC

<p>The IT Technical Support will be responsible for providing professional, responsive, and high-quality support to clients using Synosys Technologies&rsquo; software products. This role involves resolving technical issues, delivering product training, and ensuring a seamless user experience through outstanding customer service.</p><p>Key Responsibilities</p><ul><li>Respond promptly to customer inquiries via phone, email, and in-person.</li><li>Provide software training, product demonstrations, and feature walkthroughs to clients.</li><li>Diagnose and resolve technical issues related to software products and IT systems.</li><li>Ensure a high level of customer satisfaction through courteous, efficient, and solution-oriented support.</li><li>Log and document support activities, technical resolutions, and client feedback in the internal system.</li><li>Coordinate with the development team to escalate unresolved issues and track resolution progress.</li><li>Assist in improving support processes and contribute to knowledge-base documentation.</li></ul><p>Candidate Requirements:</p><ul><li>Male candidates from Kerala are preferred.</li><li>1&ndash;2 years of experience in IT support or software customer service.</li><li>Strong understanding of IT support processes, troubleshooting methodologies, and support tools.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, Electronics &amp; Communication, or a related field.</li><li>Excellent verbal and written English communication skills.</li><li>Strong analytical thinking, problem-solving skills, and a customer-first attitude.</li><li>Ability to learn new software systems quickly and adapt to technical challenges.</li><li>UAE driving license is an added advantage.</li></ul><p>Email : careers@locator.ae</p><p>Job Type: Full-time</p>

IT Technical Support

Imou

<div>
 <p>
  We are currently searching for a
  <strong>
   Technical Support Engineer
  </strong>
  to support our business development in Saudi Arabia
  <strong>
   .
  </strong>
  This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1, Who Are We?
  </strong>
 </p>
 <p>
  IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 </p>
 <p>
  Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 </p>
 <p>
  Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1.Offline and online training work
 </p>
 <ul>
  <li>
   Trainees: sales team, distributors, resellers, installers, and promoters.
  </li>
  <li>
   Typical training scenarios: new product launches, new customer development, quarterly regular training
  </li>
 </ul>
 <p>
  2.Online technical question answering
 </p>
 <ul>
  <li>
   Service objects: distributors, resellers and installers
  </li>
  <li>
   Deal with typical problems: installation problems, links, video playback, etc.
  </li>
  <li>
   Processing method: Facebook, phone, chat software.
  </li>
 </ul>
 <p>
  3.Offline technical support
 </p>
 <ul>
  <li>
   Service object: distributors, resellers and installers
  </li>
  <li>
   Typical scenario: Resolve technical problems on site and resolve product quality issues
  </li>
 </ul>
 <p>
  4.Translation
 </p>
 <ul>
  <li>
   Sorting out localized user guidance materials
  </li>
  <li>
   General issues, quick installation manuals in local language, and operation video shooting
  </li>
 </ul>
 <p>
  5.Product promotion
 </p>
 <ul>
  <li>
   Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
  </li>
  <li>
   Main role: product presentation, technical solutions, sample booth setting
  </li>
 </ul>
 <p>
  6.App operation and promotion:
 </p>
 <ul>
  <li>
   Partner App: update the product material, promote the App to resellers and installers
  </li>
 </ul>
 <p>
  <strong>
   Job Requirement
  </strong>
 </p>
 <ul>
  <li>
   3-year experience in the technical support position .
  </li>
  <li>
   Have deep knowledge in IT/CCTV/Technology products.
  </li>
  <li>
   Familiar with CCTV ,smart home ,wifi Camera industry.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor degree of technical or related field;
  </li>
  <li>
   Good English and Arabic reading, writing and speaking;
  </li>
  <li>
   Good interpersonal, written oral communication and presentation skills;
  </li>
  <li>
   Customer-oriented;
  </li>
  <li>
   Accustomed to frequent business trips.
  </li>
 </ul>
 <p>
 </p>
</div>


OSI Systems, Inc

<div>Overview:
<div>
At Spacelabs Healthcare, you make a difference.</div><div></div><div><br>
Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.</div><div><br>
</div><div>Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.</div><div><br>
</div><div>Because while we may not be at a patient&rsquo;s bedside, their health is still in our hands.</div><div></div><div><br>
The Technical Support Engineer provides the Global Service Organization with Triage or 1st Line Technical Support covering all products sold by a particular Business Area. The Technical Support Engineer is expected to be able to resolve approximately 80% of inbound technical enquiries without escalation to a Product Specialist. They will also be expected to behave in a way likely to enhance the Company's reputation for providing caring, effective, long-term product after-sales support. Compliance with all company policies, procedures, and guidelines is essential at all times.</div>
Responsibilities:
<ul><li>Resolving Technical Queries from Customers, Distributors and Staff.</li><li>
Must have strong interpersonal skills and technical product expertise; critical to responding to daily customer&ndash;centric activities.</li><li>
Responds to customers via inbound calls, faxes, and e-mails. Describing: equipment specifications, configuration requirements, operating and maintenance instructions and providing current part number information for all equipment and sub-assemblies.</li><li>
Assisting in the diagnosis of user error, configuration error, use of outdated software or the failure of a Field Replaceable Unit.</li><li>
Documenting All Inbound Customer Inquiries - Logging all calls, emails and faxes handled and documenting all information provided in the appropriate call tracking System.</li><li>
Must be able to remotely connect to Customer sites to properly diagnose, resolve and/or collect necessary log files (including but not limited to the Dept of Defense).</li><li>
Identification and Documentation of Reportable Events - Ensuring that any inquiry taken may constitute a Reportable Event and is properly documented and escalated to RA/QA.</li><li>
Escalating Issues That Cannot Be Resolved - Facilitating the smooth transition of all such issues to the Product Specialist Team, Clinical Education staff or other departments as appropriate.</li><li>
Assisting in the validation of Technical Documentation - To assist the Product Specialist Team, R&amp;D and Enterprise Integration when validating the adequacy and suitability of technical documentation prior to release.</li><li>
Delivering Technical Training Courses - Teaching suitably qualified technical students to: (1) Operate the equipment. (2) Meet Preventive maintenance requirements. (3) Provide Corrective Maintenance (4) Design and complete an Installation.</li><li>
In-house Repair and Service Parts Preparation for Customers, Distributors and Staff- Provision of equipment repair and spare part preparation services.</li><li>
Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork.</li><li>
Demonstrate behavior consistent with the company&rsquo;s Code of Ethics and Conduct.
</li><li>It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.</li><li>
Duties may be modified or assigned at any time to meet the needs of the business.</li></ul>
Qualifications:
<ul><li>Technical degree in related discipline or equivalent experience.</li><li>
Proficiency with Windows and Microsoft Office.
</li><li>Technical Support experience in a medical field (either biomedical studies or hospital IT experience).</li><li>
CompTIA A+ and/or Sec+ Certification is desirable.</li><li>
Previous call center experience is desirable.</li><li>
Previous experience as a hospital BioMed is desirable.</li><li>
Must be available to support regular weekday shifts as well as rotational weekends and on-call shifts.</li><li>
Successful completion of Spacelabs training required (including training done at the Company location). Must become fully competent in the application and operation of all assigned products and systems.</li><li>
Work various shifts as deemed necessary for successful installation and training.</li><li>
Required to register with a vendor credentialing service. As part of this process, you may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at a customer site. May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks.</li><li>
Some domestic travel for training purposes may be required &lt;5%.</li></ul><div></div><div><br>
#LI-Remote</div><div>
#LI-TC1</div><div></div><div><b><br>
Please review our benefits here: </b><b>Life at OSI</b></div><div>
The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education, in conjunction with market and business considerations.</div><div></div><div><br>
Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits, including various options for health plans, access to a 401(k)-retirement plan, health savings account, disability insurance, life insurance, AD&amp;D insurance, leave of absence programs, and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.</div><div></div><div><b><br>
NOTICE TO THIRD PARTY AGENCIES</b></div><div><i>
OSI Systems, Inc. and its subsidiaries (collectively &ldquo;OSI&rdquo;) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information and pursue and/or hire such candidates, without any financial obligation to the person, recruiter, or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.</i></div><div></div><div><b><br>
Equal Opportunity Employer - Disability and Veteran Know Your Rights</b></div><div><b><br>
</b></div><div>Poster Link:</div><div>
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</div><div><i>
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.</i></div></div><div></div>

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 RBRO Solutions is a CORA Legal Group software company that provides best of breed products to the legal and corporate legal markets. Come and work with a modern agile team working with the latest and greatest technologies in a to ensure that we continue to innovate and remain as one of the top companies in our industry. We are passionate about serving our customers all around the globe with the best technology possible.
 <br/>
 <br/>
 Division Link: https://www.rbrosolutions.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 The Technical Support Analyst (TSA) is a core role in the Customer Success &amp; Support department. This individual is a member of the Support Team which investigates and resolves reported client issues and builds strong client relationships that positively promotes the organization. This individual will be responsible for providing technical support for a wide range of products to our customers, escalating customer inquiries effectively, collecting customer feedback, and sharing customer feedback with other internal groups.
 <br/>
 <br/>
 <strong>
  Accountabilities &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide post-sales support for iManage software products and RBRO software products to clients
  </li>
  <li>
   Serve as a subject matter expert for broad and complex technical issues, providing first call resolution through phone and email support channels
  </li>
  <li>
   Troubleshoot, analyze, reproduce, and resolve issues quickly, escalating as appropriate.
  </li>
  <li>
   Log all cases and case activity in the case management system. Develop a strong working knowledge of the organization&rsquo;s software and processes.
  </li>
  <li>
   Provide &ldquo;on call&rdquo; support on a rotating basis
  </li>
  <li>
   Identify opportunities to improve or automate repetitive tasks
  </li>
  <li>
   Assist the organization to better serve our clients using your knowledge and insight of our clients&rsquo; requirements and needs
  </li>
  <li>
   Perform various other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Postsecondary education in Information Technology, Computer Science or another relevant field
  </li>
  <li>
   Over 3 years of proven experience directly resolving technical issues via e-mail and telephone
  </li>
  <li>
   Comprehensive understanding of Windows OS environments
  </li>
  <li>
   Strong understanding of SQL Server administration or scripting
  </li>
  <li>
   Strong general understanding of computer systems, mobile devices and other technologies
  </li>
  <li>
   Functional understanding of change and release management
  </li>
  <li>
   Experience with remote desktop applications and screen-share software (eg. MS Teams).
  </li>
  <li>
   Experience with providing step-by-step technical help, both written and verbal
  </li>
  <li>
   Certification in iManage Work, and Microsoft technologies such as Windows, Azure, or similar technologies is preferred
  </li>
  <li>
   Experience with the legal industry is preferred
  </li>
  <li>
   Experience with accounting software is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal Traits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Logical analyst with good attention to detail and strong technical skills and expertise
  </li>
  <li>
   Dedicated advocate who keeps customers as a top priority when making all business decisions
  </li>
  <li>
   Innovative problem solver who works well under pressure
  </li>
  <li>
   Enthusiastic and independent contributor with good planning and time management ability
  </li>
  <li>
   Excellent verbal and written communicator with effective interpersonal skills
  </li>
  <li>
   Passionate technical learner keen to experiment with and adopt new methods
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Workshift
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   9 AM to 5 PM Eastern Standard Time
  </li>
  <li>
   Willing to work weekends (if required)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


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