technical support

Etisalat

<div><div>Technical Support Front Line Advisor.Technical Support - (2600004N)</div><div>
Description<div></div> 
Job Purpose
Handle all inquiries, complaints and technical issue (Reactive / proactive) through inbound calls DSL Med and Core customers and following up with customers in terms of customer experience, complaints, retention, back office and risk Management, Technical (proactive and reactive) to enhance customer satisfaction
Report To Position Name
Manage inquiries, complaints (technical /non-technical) and requests of the DSL customers through inbound calls to fulfil customer's needs.  Validate and investigate all type of complaints (wrong information, bill problems, and system issues, connectivity) to take corrective action.  Detect silent customers suffering from network issues and work on their cases proactively to provide customers with best quality..  Handle all complaints and service requests related to DSL, Fixed line Internet services and submitted through social media and digital channels  Monitor most repeated customers called front liners , diagnose and solve their problems also find the gaps (system, process , humans) for better enhancement and customer satisfaction  Conduct the outbound calls upon assignment of SR&rsquo;s to solve/fulfil technical complaints/requests within the agreed service level for internet services and fixed line services  Properly diagnoses the customers' issues to enhance and maintain the company's good image.  Escalate any technical outages to various concerned departments to take the necessary actions<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL
Knowledge:  Very good Knowledge of Telecom technologies, data services for both mobile and fixed broadband technologies.  Very good Knowledge of all fixed, Internet and broadband products and services Etisalat provides for its customers. Education: University Degree is a must. Language Proficiency: Very good in both spoken &amp; written English &amp; Arabic language is Essential. 
QUALIFICATIONS_DESIRABLE
Strong communication skills - includes presentation, business writing, negotiation, motivation and relationship management.  Planning and organizational skills.  CCNA /MCSA 
EXPERIENCE_ESSENTIAL
N/A 
EXPERIENCE_DESIRABLE
N/A 
CERTIFICATIONS_ESSENTIAL
N/A<div> 
</div></div><div>
Job: Advisor</div><div>
Organization: Etisalat-Misr</div><div>
Job Posting: 30/Mar/2026, 9:22:52 AM</div></div>

Technical Support Front Line Advisor.Technical Support

Arouku Technology

Job Opportunity: Technical Support ManagerLocation: Mesaieed, Qatar Company: Arouku TechnologyAbout UsArouku Technology is a leading provider of innovative IT solutions, specializing in enterprise systems, cloud services, and digital transformation. With a strong presence in Mesaieed, we are committed to delivering reliable technology support and exceptional customer service. As we expand, we are seeking a skilled Technical Support Manager to lead our support division and ensure seamless operations.Role OverviewWe are looking for a Technical Support Manager to oversee and manage our technical support team. This role requires a professional with expertise in IT support, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in support processes.Key Responsibilities<ul><li>Lead and manage the technical support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and product teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Arouku Technology in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing technical support operations.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead technical support operations at one of Qatar&rsquo;s premier technology companies.</li><li>Play a key role in shaping Arouku Technology&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR21,000.00 per monthWork Location: In person

Technical Support Manager

Team Velocity Marketing

<div>We are seeking a detail-oriented and technically skilled Technical Support Specialist to support automotive inventory systems across dealership and OEM platforms. This role is critical in ensuring accurate vehicle data across websites, digital retailing tools, and third-party marketplaces.
The ideal candidate excels at interpreting complex technical issues, simplifying them for non-technical stakeholders, and acting as a bridge between dealership personnel, vendors, and internal technical teams in a fast-paced, multi-stakeholder environment.
This is a full-time, salaried, remote position. Candidates must be located within the Continental U.S., eastern or central time zones highly preferred, but all are welcome to apply.
RESPONSIBILITIES
Dealer &amp; Stakeholder Support
<ul><li>Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues</li>
<li>Listen actively to dealership concerns and translate them into actionable technical solutions</li>
<li>Communicate clearly with both technical teams and non-technical dealership staff</li>
</ul>
Inventory Systems &amp; Data Management
<ul><li>Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms</li>
<li>Ensure accurate syndication of inventory to dealer websites and marketplaces</li>
<li>Identify and resolve discrepancies in pricing, vehicle details, images, and availability</li>
</ul>
Technical Troubleshooting &amp; Issue Resolution
<ul><li>Investigate and resolve complex data and system issues</li>
<li>Analyze and resolve replication issues and data sync failures</li>
<li>Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams</li>
</ul>
Database &amp; System Expertise
<ul><li>Apply understanding of database architecture, normalization, and indexing</li>
<li>Ensure data integrity across multiple systems</li>
</ul>
Cross-Functional Collaboration
<ul><li>Act as a liaison between dealerships, OEMs, vendors, and internal teams</li>
<li>Translate technical findings into clear, business-friendly explanations</li>
<li>Identify trends and support system improvements</li>
</ul>
Documentation &amp; Communication
<ul><li>Maintain detailed documentation of issues and resolutions</li>
<li>Create clear guides for clients and internal teams</li>
<li>Present findings in a structured manner</li>
</ul>
REQUIREMENTS
<ul><li>Bachelor&rsquo;s degree
</li><li>3+ years&rsquo; experience with MySQL (query debugging, log analysis, replication troubleshooting)</li>
<li>3+ years&rsquo; experience working with database architecture, normalization, indexing</li>
<li>Strong ability to listen, interpret, and simplify complex information</li>
<li>Ability to bridge technical and non-technical teams</li>
<li>Experience in fast-paced, multi-stakeholder environments</li>
<li>High attention to detail</li>
<li>Complex issue troubleshooting</li>
</ul>
Preferred Qualifications, experience working with:
<ul><li>DMS platforms (CDK, Reynolds &amp; Reynolds, Dealertrack)</li>
<li>Automotive inventory platforms (Vauto, Homenet, Vincue, ACV/Max) and/or website providers
</li><li>OEM data standards and vehicle merchandising</li>
<li>Familiarity with:
</li><li>Inventory feeds (e.g., XML, JSON)</li>
<li>Automotive marketplaces &amp; digital retailing platforms
</li><li>Dealership operations</li>
</ul>
What Success Looks Like
<ul><li>Inventory is consistently accurate, timely, and properly syndicated across all platforms.
</li><li>Issues are diagnosed quickly with clear root cause identification and resolution.
</li><li>Dealership clients feel supported, informed, and confident in system performance.
</li><li>Technical concepts are communicated clearly to non-technical stakeholders.
</li><li>Strong collaboration across internal teams and external partners drives continuous improvement.</li>
</ul>
Compensation 
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
<div>Next Steps
 
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY 
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars.
Made by dealers for dealers, Team Velocity&rsquo;s proprietary technology platform Apollo&reg; analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.</div></div>

Technical Support Specialist

Litera

<div>Job Description
Join the Legal Tech Revolution at Litera
Are you ready to shape the future of how law is practiced? At Litera, we&rsquo;re on a mission to Raise The Bar&trade;️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We&rsquo;ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world&rsquo;s largest law firms as our clients. If you&rsquo;re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that&rsquo;s elevating the craft of law.
This position is based in Raleigh and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week.
Overview: As a Senior Technical Support Engineer at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession. The Senior Technical Support Engineers will handle complex technical cases, mentor junior engineers, and serve as trusted advisors to high-value (Diamond) customers. They work closely with engineering to identify systemic issues and with account teams to ensure customer satisfaction. You&rsquo;ll gain deep product expertise, proactively engage with global customers, and collaborate cross-functionally with Engineering, Product, and Customer Success to drive resolution and improve the customer experience
Key Responsibilities:
Case Management
<ul><li>Deliver end-to-end case management: intake, troubleshooting, resolution, and closure with proactive updates and SLA adherence.
</li><li>Develop and document clear technical action plans (3Ws: Who, What, When) for complex customer issues.
</li><li>Troubleshoot product installation, performance, configuration, and integration issues.
</li><li>Reproduce customer-reported issues using lab environments to isolate root cause and validate fixes.
</li><li>Perform real-time support sessions via phone, screen share, or chat to analyze and remediate customer systems.
</li><li>Collect logs and technical diagnostics; analyze and summarize key findings.
</li><li>Escalate product issues, defects, or platform risks to Technical Services, Engineering, or Account Teams as appropriate.
</li><li>Manage and maintain personal case queues, including ticket hygiene and suspended queue cases.
</li></ul>Knowledge &amp; Documentation
<ul><li>Search and apply knowledge content to every case; flag gaps in documentation.
</li><li>Begin contributing to Litera&rsquo;s Knowledge Base (KB/FAQ) through concise article creation or suggested updates.
</li><li>Link cases to existing bugs or enhancement requests, and file new ones with complete context.
</li><li>Review test areas in new releases and provide feedback (not QA).
</li><li>Engage with internal Slack/Teams channels to stay aligned with product changes, customer impact, and known issues.
</li></ul>Community &amp; Collaboration
<ul><li>Answer unresolved community thread questions and moderate forums (optional, growth area).
</li><li>Collaborate with Product, Engineering, and Customer Success teams to ensure shared context and coordinated resolution.
</li><li>Provide occasional onboarding or process training to new hires (optional, growth area).
</li></ul>Operational Excellence
<ul><li>Participate in support operations, including:
<ul><li>Responding to inbound support calls (for Diamond Customers) if applicable [for Internal JD only]
</li><li>Handling regional case queues and shift-based responsibilities
</li><li>Documenting case history and technical notes in ServiceCloud
</li></ul></li><li>Stay current with product updates and participate in release testing, where appropriate.
</li></ul>Key Capabilities &amp; Skills:
<ul><li>Strong troubleshooting skills across software, systems, and user environments (OS, networking, databases).
</li><li>Ability to manage multiple tickets and meet deadlines in a fast-paced, SLA-driven environment.
</li><li>Proficient in reproducing customer issues in-house and providing root cause analysis.
</li><li>Clear, structured communication to both technical and non-technical users.
</li><li>Familiarity with support case management systems (e.g., Salesforce/ServiceCloud).
</li><li>Developing authoring skills for KB articles and documentation.
</li><li>Familiarity with scripting, SQL, cloud/SaaS architecture is a plus.
</li></ul>Qualifications:
<ul><li>Bachelor's degree in computer science, Information Technology, or equivalent experience.
</li><li>3-5 years of experience in technical product support, preferably in a SaaS or enterprise environment.
</li><li>Experience in legal tech, document lifecycle software, or Microsoft Office integrations is an advantage.
</li><li>Ability to work rotating shifts to support global customers, including after-hours/on-call rotation as needed.
</li></ul>Why Join Litera?
<ul><li>The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
</li><li>Commitment to Employees : Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
</li><li>Global, Dynamic, and Diverse Team : Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
</li><li>Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
</li><li>Career Growth and Development : We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles
</li></ul><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Technical Support Engineer

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

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