technical support

Callnovo

<p><b>Position: Technical Support </b></p><p><b>Company: Callnovo Inc.</b></p><p><b>Location: Remote </b></p><p><b>Working Hours:</b> Monday to Friday 9am -6pm Amsterdam Time</p><p><b>Job Description:</b></p><p>Callnovo is seeking a skilled and experienced Remote English-Dutch Technical Support Specialist. The ideal candidate will be fluent in both English and Dutch and have over 2 years of experience in solar products product support.</p><p><b>Responsibilities:</b></p><ul><li>Provide technical support and troubleshooting for solar products.</li><li>Communicate effectively with clients in both English and Dutch.</li><li>Diagnose and resolve technical issues via phone, email, and chat.</li><li>Document and track customer interactions and technical issues.</li><li>Collaborate with team members to enhance customer satisfaction.</li></ul><p><b>Requirements:</b></p><ul><li>Fluency in English and Dutch</li><li>Minimum of 2 years of experience with technique support.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently in a remote setting.</li></ul><p><b>How to Apply:</b></p><p>If you meet the requirements and are eager to join a dynamic team, please submit your resume at https://callnovo.com/apply-now/</p><p>Job Type: Full-time</p><p>Pay: E&pound;4,423.00 - E&pound;5,400.00 per month</p>

Technical Support

Logix Solutions

<p><b>Job Title:</b> Technical Support Engineer &ndash; Office-Based<br/><b>Location:</b> Karachi, Pakistan</p><p><b>About the Role:</b><br/>Logix Solutions is hiring a <b>Technical Support Engineer</b> for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to <b>Solar Inverters and Lithium Batteries</b>. Freshers are encouraged to apply</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical assistance to end-customers and solar installers via phone regarding <b>product settings, faults, and installations</b>.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of <b>Electrical and Electronics systems</b> to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support <b>R&amp;D</b> teams by helping manage and document physical complaints of products received at the Head Office.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Bachelor&rsquo;s Degree</b> in Electronics, Electrical Engineering, or a related field.</li><li>0-6 months of experience</li><li>freshers are encouraged to apply.</li><li>Excellent communication and interpersonal skills.</li><li>Background in <b>Power Electronics or Solar Inverters</b> is a plus (not mandatory).</li></ul><p><b>Skills &amp; Attributes:</b></p><ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul><p><b>What We Offer:</b></p><ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: <b>PKR 45,000 &ndash; 50,000</b></li><li>Start Date: <b>As Soon As Possible</b></li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Technical Support Engineer

<div>
 <p>
  Job Overview:
 </p>
 <p>
  Hiring highly motivated and technically skilled Technical Support Manager &amp; Sales professional to join our growing Battery Energy Storage Systems (BESS) division in BYD.
 </p>
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  Location: Poland, Germany, Netherlands, Spain, Italy and UK.
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  <br/>
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  Key Responsibilities:
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 <p>
  1. Technical Support:
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  Provide technical expertise and support on BESS systems, Power Conversion Systems (PCS), and Energy Management Systems (EMS).
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  Conduct pre-sales consultations to identify customer needs, assess project feasibility, and recommend tailored solutions.
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  Assist in the design and integration of BESS with transmission lines and grid infrastructure.
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  Ensure grid compliance for all BESS installations, adhering to international and regional standards (e.g., IEC, IEEE).
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  Deliver technical presentations and product demonstrations to clients and internal teams.
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  Act as the main technical contact for clients, resolving issues and providing troubleshooting guidance.
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  Familiarize with bidding procedures and technical solutions.
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  <br/>
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  Qualifications:
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  Electrical Engineering, Energy Systems, Mechanical Engineering, or a related technical field.
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  3 to 5 years of experience in renewable energy technical support, sales, or project management, with a focus on BESS, PCS, or EMS.
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  Strong understanding of energy storage systems and grid compliance requirements (IEC, IEEE standards).
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  Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
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  Familiarity with regulatory frameworks and grid codes for integrating energy storage systems.
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  Strong problem-solving abilities and ability to work under pressure in a fast-paced environment.
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  Willingness to travel for client meetings and project site visits.
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  <br/>
 </p>
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  Preferred Skills:
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  Familiarity with renewable energy markets (solar, wind) and their integration with BESS.
 </p>
</div>


Cyware

<div>
 <p>
  <strong>
   About Cyware
  </strong>
 </p>
 <p>
  Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware&rsquo;s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Your next opportunity starts here!
  </em>
 </p>
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  <br/>
 </p>
 <p>
  <strong>
   More on Cyware: (www.cyware.com)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a motivated and customer-focused
  <strong>
   Technical Support Engineer
  </strong>
  with 2 to 3 years of experience in providing technical assistance and troubleshooting. The ideal candidate will have strong problem-solving skills, hands-on experience with Linux systems, and a solid understanding of cyber security concepts. Knowledge of Python or scripting will be considered an advantage.
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  <br/>
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  <strong>
   Key Responsibilities:
  </strong>
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 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide technical support to customers via email, chat, and remote sessions
  </li>
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   Diagnose, troubleshoot, and resolve product or environment-related issues within defined service level agreements
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   Handle incident management, escalation cases, and perform root cause analysis
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   Collaborate with engineering teams to reproduce and resolve complex technical problems
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   Document solutions, create knowledge base articles, and contribute to process improvement
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  <li>
   Support customer onboarding, upgrades, and integration activities as needed
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Required Skills and Qualifications:
  </strong>
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  <br/>
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  <li>
   2 to 3 years of experience in a technical support or systems engineering role
  </li>
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   Strong knowledge of
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    Linux systems
   </strong>
   (administration, troubleshooting, scripting)
  </li>
  <li>
   Knowledge of
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    Threat Intelligence platforms, Security Orchestration Automation and Response (SOAR) solutions, and other cybersecurity products
   </strong>
  </li>
  <li>
   Basic understanding of
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    networking and security concepts
   </strong>
   (firewalls, virtual private networks, protocols, and security tools)
  </li>
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   Strong troubleshooting, analytical, and problem-solving skills
  </li>
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   Excellent communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders
  </li>
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   Ability to work independently and as part of a team in a fast-paced environment
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Preferred or Good to Have
  </strong>
 </p>
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  <li>
   Experience with
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    Python
   </strong>
   or other scripting languages for automation
  </li>
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   Familiarity with
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    Security Information and Event Management (SIEM) and log management tools
   </strong>
  </li>
  <li>
   Exposure to ticketing systems such as Jira, ServiceNow, and Zendesk.
  </li>
 </ul>
 <p>
 </p>
</div>


Super Micro Computer, Inc.

<div><div><p>Technical Support Associate</p><p></p><div><br>
</div></div><p><b>Date: </b>Nov 10, 2025
</p><p><b>Location:</b> San Jose, California, United States
</p><p><b>Company: </b>Super Micro Computer
</p><div><div><div><div><div><b>Job Req ID: 27588</b></div>
</div></div><div></div><div><div><div><b>About Supermicro:</b></div>
</div><div><div>
Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.<br>
</div></div></div><div><div><div><b>Job Summary:</b></div>
</div><div><div>
Supermicro is seeking a Technical Support Associate to join our Services and Support organization at our San Jose, CA headquarters. This on-site role involves daily and timely communication and interaction with customers via phone, email, and our ticket tracking system, verifying service entitlements, providing technical assistance, processing shipment of replacement parts, RMAs, and dispatching Service Engineers to provide on-site support. You will play a critical role in supporting high-visibility and premier accounts, including customers under government contracts. Success in this role requires strong technical acumen, troubleshooting skills, communication skills, attention to detail, and the ability to follow Standard Operating Procedures (SOPs) while meeting both standard and customized Service Level Agreements (SLAs). You&rsquo;ll work closely with a range of internal and external teams to ensure fast and accurate and timely issue resolution.</div></div></div><div><div><div><b>
Essential Duties and Responsibilities:</b></div>
</div><div><div><b>
Includes the following essential duties and responsibilities (other duties may also be assigned):</b><br>
<ul><li>Act as the first point of contact for technical support inquiries through phone, email, and ticket tracking system.</li><li>Engage in daily and timely communication with customers to gather issue details, provide updates, and set expectations.</li><li>Perform entitlement verification to confirm warranty or service contract eligibility.</li><li>Conduct initial troubleshooting of server hardware and system configuration issues.</li><li>Open, manage, and update support cases with accurate and detailed documentation.</li><li>Own each support ticket from creation to closure, ensuring full resolution and customer satisfaction.</li><li>Coordinate the shipment of replacement parts and onsite technician dispatches, ensuring accurate scheduling and follow-through.</li><li>Determines requirements and/or root cause of technical issues.</li><li>Manage Return Material Authorizations (RMAs) for defective or replaced hardware.</li><li>Track and communicate the status of parts, RMAs, and field services to customers and stakeholders.</li><li>Adhere to Standard Operating Procedures (SOPs) and meet both standard and customized SLA requirements.</li><li>Support high-profile and government customers, ensuring elevated levels of service responsiveness.</li><li>Contribute to service documentation, case studies, and ongoing process improvements.</li><li>Collaborate with cross-functional teams including technical account managers, escalation teams for advanced troubleshooting, field engineers for on-site service and support, education &amp; learning for internal tools and knowledge base resources, authorized service providers (ASPs) for third-party service delivery and regional support coordination, product management for issue feedback and resolution, and logistics for part tracking and shipment planning.</li></ul></div></div></div><div><div><div><b>
Qualifications:</b></div>
</div><div><ul><li>Bachelor&rsquo;s degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate&rsquo;s degree in Electrical/Electronics Engineering with equivalent relevant experience.</li><li>1+ year of experience in servicing complex X86 systems and parts.</li><li>1+ years of experience in a customer support role.</li><li>Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues.</li><li>Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment.</li><li>Experience with statistical Excel functions or database management.</li><li>Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment.</li><li>Hands-on experience with enterprise-grade server hardware.</li><li>Strong verbal and written communication skills with an emphasis on technical communication.</li><li>Punctual, detail-oriented, and proactive in driving solutions.</li><li>Experience working in large enterprise environments or certifications in Windows and Linux.</li><li>Must have a valid driver&rsquo;s license and a reliable automobile.</li><li>Ability to lift/carry at least 50 lbs</li><li>Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time)</li></ul><div></div><div><br>
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.</div></div></div><div><div><div><b>
Salary Range</b></div>
</div><div><div>
$68,640 - $90,000</div>
<div>The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.</div>
</div></div><div><div><div><b>
EEO Statement</b></div>
</div><div><div>
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.</div></div></div></div></div></div><p></p>

Technical Support Associate

Auroxa Tech

<p><b>Date Posted: </b>31 October 2025<br/><b>Pay:</b> 25,000 (PKR) - 50,000 (PKR) per month</p><p><b>Job Summary:</b> We are seeking a skilled and customer-focused IT Support Level 1 Technician to join our growing technical team. The ideal candidate will provide first-line technical assistance, ensuring smooth day-to-day IT operations for both internal users and clients. You will troubleshoot hardware and software issues, provide system support, and escalate complex cases when necessary.</p><p><b>Responsibilities:</b><br/>&middot; Serve as the first point of contact for users seeking technical assistance via calls, chat, or email.<br/>&middot; Diagnose and resolve basic hardware, software, and network-related issues** in a timely manner.<br/>&middot; Provide remote or on-site support for desktops, laptops, printers, and peripheral devices.<br/>Install, configure, and maintain operating systems, software applications, and updates.<br/>&middot; Assist with user account setup, password resets, and system access permissions.<br/>&middot; Log all support requests, incidents, and solutions accurately in the ticketing system.<br/>&middot; Escalate unresolved issues to higher-level IT staff when necessary.<br/>&middot; Follow up with users to ensure issues are fully resolved and satisfaction is achieved.<br/>&middot; Qualifications Diploma or Bachelor&rsquo;s degree in Computer Science, IT, or a related field.<br/>1+ year of experience in IT support or helpdesk roles (fresh graduates with strong technical knowledge are also encouraged to apply).<br/>&middot; Strong understanding of Windows OS, Microsoft 365, and basic networking concepts.<br/>&middot; Excellent problem-solving and communication skills.<br/>&middot; Ability to handle multiple support tickets simultaneously with attention to detail.<br/>&middot; A proactive, customer-service-oriented attitude.</p><p><b>What We Offer:</b><br/>&middot; Competitive salary<br/>&middot; Performance-based bonuses and skill development opportunities<br/>&middot; Friendly and collaborative work environment<br/>&middot; Continuous learning and growth within the IT department</p><p><b>Job Type:</b> Full-time<br/><b>Work Location:</b> DHA-I, Islamabad</p><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Technical Support Level 1

SparkRex Technologies

<p><b>Position</b>: Technical Support Internship</p><p><b>Location</b>: Doha, Qatar</p><p><b>Job Type</b>: Full-time</p><p><b>Eligibility</b>: Pursuing any graduation degree</p><p><b>Role Overview</b></p><p>We are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.</p><p><b>Key Responsibilities</b></p><ul><li>POS System Setup and Deployment Support</li><li>Assist in the configuration and installation of POS systems for clients.</li><li>Provide onsite technical support during the initial deployment to ensure successful integration.</li><li>Troubleshoot and resolve any issues encountered during the setup phase.</li><li>Software Deployment and User Assistance</li><li>Support the deployment and configuration of other software systems for end-users.</li><li>Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.</li><li>Work closely with internal teams to resolve hardware and software compatibility challenges.</li><li>Problem Resolution and System Maintenance</li><li>Address user queries and provide effective solutions for technical issues through online and onsite channels.</li><li>Diagnose and escalate complex software bugs or system problems to the development team.</li><li>Maintain system stability by ensuring prompt and effective issue resolution.</li><li>User Communication and Training</li><li>Clearly explain software features, updates, and functionalities to users.</li><li>Conduct user training sessions to enhance familiarity with system operations.</li><li>Gather feedback to identify areas for usability improvements and address user concerns.</li><li>Support Ticket and Workflow Management</li><li>Log, prioritize, and track support tickets using a ticketing system.</li><li>Document resolutions for common issues to contribute to a shared knowledge base.</li><li>Maintain regular communication with users about ticket progress and outcomes.</li><li>Skill Development and Process Improvement</li><li>Gain hands-on experience in deploying and troubleshooting software systems.</li><li>Develop strong communication, coordination, and problem-solving abilities.</li><li>Contribute to process enhancements by identifying and addressing operational gaps.</li></ul><p><b>Qualifications/Skill Required</b></p><ul><li>Bachelor&rsquo;s degree</li><li>Familiarity with software development concepts and troubleshooting.</li><li>Strong verbal and written communication skills in English; knowledge of Arabic is a plus.</li><li>Eagerness to learn and adapt in a dynamic work environment.</li><li>Preferred Skills</li><li>Basic knowledge of POS systems and software deployment.</li><li>Experience with ticketing systems or customer support tools is advantageous.</li><li>Excellent collaboration and coordination skills.</li></ul><p><b>What We Offer</b></p><ul><li>Hands-on experience in supporting both onsite and online technical workflows.</li><li>Opportunity to work with POS systems and other software solutions.</li><li>A collaborative environment with mentorship from experienced professionals.</li><li>A chance to develop foundational expertise in technical support and user engagement.</li></ul><p>Join our team in Doha and kickstart your career by gaining valuable experience in end-to-end technical support for software systems. Apply today!</p><p>Job Type: Full-time</p><p>Pay: QAR150.00 - QAR350.00 per month</p>

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