technical support lead

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

The Tech Xprtz

Job SummaryWe are seeking an experienced Technical Support Director to lead our support operations, ensure high-quality customer service, and optimize technical support processes. This role is responsible for managing support teams, improving service performance, and delivering efficient resolution of technical issues.Key Responsibilities<ul><li>Lead and manage technical support teams and daily operations</li><li>Develop and implement support strategies, processes, and KPIs</li><li>Ensure timely resolution of customer issues and service requests</li><li>Monitor performance metrics and drive continuous improvement</li><li>Collaborate with engineering and product teams to resolve complex issues</li><li>Manage support tools, systems, and knowledge bases</li><li>Oversee customer satisfaction and service quality standards</li><li>Handle escalations and ensure effective issue resolution</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>8+ years of experience in technical support or IT service management</li><li>Proven leadership experience managing support teams</li><li>Strong problem-solving and troubleshooting skills</li><li>Experience with ticketing systems and support tools</li><li>Excellent communication and customer service abilities</li></ul>Job Type: Full-timePay: KD2,900.000 per monthWork Location: In person

Technical Support Director

Arouku Technology

Job Opportunity: Technical Support ManagerLocation: Mesaieed, Qatar Company: Arouku TechnologyAbout UsArouku Technology is a leading provider of innovative IT solutions, specializing in enterprise systems, cloud services, and digital transformation. With a strong presence in Mesaieed, we are committed to delivering reliable technology support and exceptional customer service. As we expand, we are seeking a skilled Technical Support Manager to lead our support division and ensure seamless operations.Role OverviewWe are looking for a Technical Support Manager to oversee and manage our technical support team. This role requires a professional with expertise in IT support, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in support processes.Key Responsibilities<ul><li>Lead and manage the technical support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and product teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Arouku Technology in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing technical support operations.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead technical support operations at one of Qatar&rsquo;s premier technology companies.</li><li>Play a key role in shaping Arouku Technology&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR21,000.00 per monthWork Location: In person

Technical Support Manager

Headwall Photonics Inc

<div>Support Lead - Hyperspectral Products
Location: Bolton, MA (on-site) Travel: ~20-30% (customer sites, training, field support)
Target Salary: $95,000-$110,000 depending on experience 
About the Role
We are seeking a Support Lead who thrives at the intersection of technology and customer success. This role is central to ensuring our systems perform reliably in real-world environments and that our customers are confident using them.
You'll serve as a hands-on technical expert-troubleshooting issues, guiding customers, and translating complex concepts into clear, actionable insights for a global audience. This role is ideal for someone who enjoys working directly with technology and customers, and who takes pride in delivering consistent, high-quality support. 
What You'll Do<ul><li>
Diagnose and resolve issues across integrated hardware and software systems</li><li>
Own customer support cases end-to-end, from intake through resolution</li><li>
Lead technical troubleshooting calls and root-cause analysis</li><li>
Communicate complex technical topics clearly to diverse, global customers</li><li>
Deliver customer training (remote and on-site)</li><li>
Travel to customer sites for installation support, troubleshooting, and training</li><li>
Partner with engineering to resolve escalated or systemic issues</li><li>
Build documentation and contribute to internal knowledge sharing</li><li>
Serve as a trusted technical resource for customers and internal teams</li></ul> 
What We're Looking For<ul><li>
Strong hands-on troubleshooting and problem-solving skills</li><li>
Ability to understand and work across hardware/software systems</li><li>
Clear, structured communicator-able to explain complex topics to users with varying technical backgrounds and across different cultures</li><li>
High ownership mindset-follows issues through to resolution</li><li>
Comfortable working directly with customers in dynamic environments</li><li>
Team-oriented, pragmatic, and low-ego approach to problem solving</li><li>
Willingness to travel as needed</li></ul> 
Ideal Background<ul><li>
5-10 years in a technical support, field service, or systems role</li><li>
Experience with instrumentation, sensors, imaging, or similar technologies</li><li>
Familiarity with software interfaces, debugging, and system integration</li><li>
Experience supporting international customers is a plus</li></ul> 
What Success Looks Like<ul><li>
Customers rely on you as a trusted and responsive technical partner</li><li>
Issues are resolved efficiently with clear communication throughout</li><li>
Systems perform reliably in the field due to your support and insight</li><li>
You develop deep product expertise and contribute to continuous improvement</li></ul> 
Why This Role
This role offers the opportunity to build deep technical expertise, work closely with customers around the world, and have a direct impact on how our products perform in the field. It's well-suited for someone who values hands-on work, continuous learning, and delivering exceptional service. 
Other: Headwall is an Equal Opportunity Affirmative Action Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We are an official Affirmative Action Program employer. Headwall encourages any United States citizen and others who are authorized to work in the United States to apply for these positions. Due to export restrictions, the candidate must be a US Citizen or Permanent Resident.
No agencies, please.</div>

Support Lead – Hyperspectral Products

Modon

<div>
 
 
 1. IT Infrastructure and Network Management:
 
 
 <ul>
 <li>
 Oversee the installation, configuration, and maintenance of IT infrastructure, including servers, networks, storage systems, and enterprise software.
 </li>
 <li>
 Manage and optimize network setups, including LAN, WAN, VLANs, VPN connections, and firewalls, ensuring robust connectivity and performance.
 </li>
 <li>
 Lead the diagnosis and resolution of complex network and infrastructure issues in real-time environments.
 </li>
 <li>
 Implement redundancy measures and system optimizations to ensure maximum uptime and availability.
 </li>
 </ul>
 
 
 2. IT Support and End-User Assistance:
 
 
 <ul>
 <li>
 Provide senior-level technical support to employees across organizational departments, troubleshooting and resolving all escalated hardware, software, and application issues.
 </li>
 <li>
 Act as an escalation point for IT Officers for complex issues while ensuring timely solutions.
 </li>
 <li>
 Customize IT solutions to meet departmental needs and provide expert assistance in integrating new technologies.
 </li>
 <li>
 Deliver user training and guidance to optimize the use of IT resources and applications.
 </li>
 </ul>
 
 
 3. System Monitoring and Cybersecurity Management:
 
 
 <ul>
 <li>
 Continuously monitor IT infrastructure for performance, availability, and security using advanced monitoring tools.
 </li>
 <li>
 Manage the deployment and configuration of security tools such as intrusion detection/prevention systems (IDS/IPS), endpoint security, and vulnerability scanners.
 </li>
 <li>
 Design and implement cybersecurity protocols aligned with industry best practices and regulatory standards, including data security, encryption, firewalls, and user-access policies.
 </li>
 <li>
 Act as the first responder for security breaches or potential threats, taking proactive measures to mitigate risks.
 </li>
 <li>
 Perform security audits and ensure compliance with data protection laws and IT governance frameworks.
 </li>
 </ul>
 
 
 
 
 
 4. Software and Hardware Maintenance:
 
 
 <ul>
 <li>
 Supervise the procurement, installation, configuration, and routine maintenance of enterprise-grade software and hardware assets.
 </li>
 <li>
 Ensure licensing compliance for proprietary and open-source software, keeping applications updated and secure.
 </li>
 <li>
 Lead hardware lifecycle initiatives, coordinating asset upgrades, replacements, or repairs when necessary.
 </li>
 </ul>
 
 
 5. Site Support and Management:
 
 
 <ul>
 <li>
 Provide on-site IT support at operational facilities and remote locations to troubleshoot and resolve connectivity, system, and hardware issues.
 </li>
 <li>
 Deploy optimized IT solutions tailored for site-specific needs to enable seamless operations.
 </li>
 <li>
 Regularly audit and maintain IT setups at remote sites to align them with organizational standards.
 </li>
 </ul>
 
 
 6. Backup and Disaster Recovery Strategies:
 
 
 <ul>
 <li>
 Develop and manage robust data backup and disaster recovery systems to safeguard data and ensure operational continuity.
 </li>
 <li>
 Conduct regular simulations and failover tests to verify recovery plans.
 </li>
 </ul>
 
 
 7. Project Leadership and Strategic IT Support:
 
 
 <ul>
 <li>
 Collaborate with management to implement IT infrastructure projects, ensuring timelines, budgets, and objectives are strictly adhered to.
 </li>
 <li>
 Lead the deployment of cloud-based and on-premises solutions, hybrid architectures, and advanced security systems.
 </li>
 <li>
 Provide insights and technical guidance on IT strategy to align with the organization&rsquo;s long-term goals.
 </li>
 </ul>
 
 
 8. Documentation and Reporting:
 
 
 <ul>
 <li>
 Maintain detailed technical documentation, including network diagrams, system configurations, change logs, and resolution workflows.
 </li>
 <li>
 Deliver performance reports to stakeholders and propose strategies for improving IT policies, operations, and utilization.
 </li>
 </ul>
 
 
 
 Qualification:
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a related technical field.
 </li>
 <li>
 
 Certifications:
 
 </li>
 <li>
 Cisco Certified Network Professional (CCNP), CompTIA Security+, Microsoft Certified: Azure Systems Administrator, or equivalent.
 </li>
 <li>
 
 Preferred:
 
 Certified Information Systems Security Professional (CISSP), ITIL Certification, or AWS/Azure Cloud Architect certifications.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 Experience and Competencies:
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 5+ years of experience in IT infrastructure management, technical support, or related roles.
 </li>
 <li>
 Experience working in an asset management environment is preferred.
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 
 
 IT Systems Management:
 
 
 <ul>
 <li>
 Proficiency in managing Windows/Linux servers, network infrastructure, and enterprise software applications.
 </li>
 </ul>
 
 
 
 
 
 Cybersecurity Knowledge:
 
 
 <ul>
 <li>
 Strong understanding of cybersecurity protocols, including firewalls, antivirus, and data protection measures.
 </li>
 </ul>
 
 
 
 
 
 Problem-Solving:
 
 
 <ul>
 <li>
 Excellent troubleshooting skills with the ability to quickly diagnose and resolve complex IT issues.
 </li>
 </ul>
 
 
 Communication:
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills, able to explain technical information to non-technical users.
 </li>
 </ul>
 
 
 
 
 
 Teamwork:
 
 
 <ul>
 <li>
 Ability to work collaboratively with cross-functional teams and external vendors.
 </li>
 </ul>
 
 
 
 
 
 Adaptability:
 
 
 <ul>
 <li>
 Capable of working in a fast-paced environment, managing multiple priorities, and adapting to new technologies and challenges.
 </li>
 </ul>
 
 
</div>

Senior IT Officer

DeltaTRAK

About DeltaTrakDeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.Position OverviewDeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical supportteam to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.Key ResponsibilitiesLeadership &amp; Service Ownership<ul><li>Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>Define clear roles, responsibilities, escalation paths, and performance expectations for the organization.</li><li>Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul>Cloud Services &amp; Managed Services<ul><li>Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul>Customer Technical Support<ul><li>Oversee first-line customer support for cloud applications and connected devices.</li><li>Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul>SIM Management &amp; Customer Reporting<ul><li>Oversee SIM management across customer deployments, including:</li><li>Monitoring SIM status, health, and activity</li><li>Tracking and reporting SIM usage and billing details</li><li>Identifying anomalies or cost-optimization opportunities</li><li>Ensure reliable delivery of customer reporting, including:</li><li>Monitoring automated reports for accuracy and timeliness</li><li>Producing manual or customized reports for key customers</li><li>Providing reporting support for reviews, audits, and business discussions</li></ul>Cross‑Functional Collaboration<ul><li>Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>Communicate customer insights and field issues to influence product improvements.</li><li>Support product releases, customer readiness, and go-to-market activities.</li></ul>Operational Excellence<ul><li>Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul>Success Metrics<ul><li>High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>SLA compliance and improved mean time to resolution</li><li>Successful customer onboarding and increased platform adoption</li><li>Reduction in recurring platform, SIM, and device-related issues</li><li>Accurate SIM usage and billing visibility with fewer discrepancies</li><li>On-time, accurate delivery of customer reports</li><li>Strong audit outcomes for ISO/GMP compliance</li><li>Healthy team engagement, retention, and performance</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent practical experience.</li><li>7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>3&ndash;7 years leading technical or customer-facing teams.</li><li>Have user experience is using CRM system like SalesForce</li><li>Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>Ability to analyze system data and query databases to support troubleshooting.</li><li>Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>Experience operating in regulated or quality-controlled environments preferred.</li></ul>Pay: $85,000.00 - $95,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Cloud Service Technical Support Manager

RingCentral

<div><h1 class="jobSectionHeader">Say hello to opportunities.</h1>
If you&rsquo;re looking to be part of what&rsquo;s next in communication, you&rsquo;re in the right place.
At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio&mdash;AIR, AVA, and ACE&mdash;brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&amp;D annually, we&rsquo;re building the future of AI-powered business communications.
This is where you and your skills come in. We&rsquo;re currently looking for: A Senior Manager, Technical Support to lead our high-performing Tier 2 and Tier 3 Support Engineering teams. In this critical role, you will be the driving force behind our global support strategy, managing a diverse team across multiple geographic locations to deliver exceptional technical outcomes for our most complex enterprise customers.
You won&rsquo;t just manage a queue; you will architect the future of our technical support experience. You will provide strategic oversight for advanced troubleshooting processes and lead the charge in optimizing workflows to reduce fragmentation and improve sustainable throughput. You will be the bridge between our frontline support, Tier 3 engineering, and the NOC, ensuring that even the most difficult technical moments are met with speed, ownership, and disciplined execution.
Job Responsibilities:<ul><li>
Strategic Global Leadership: Lead and scale a multi-location team consisting of Tier 2 and Tier 3 Support Engineers, fostering a culture of technical excellence and proactive ownership.</li><li>
Advanced Escalation Governance: Define and execute a robust escalation framework for technical, operational, and leadership engagement, ensuring clear accountability and faster coordination across teams.</li><li>
Operational Excellence: Implement and oversee advanced support pilots and workflow optimizations&mdash;such as consolidated phone blocks and protected casework time&mdash;to balance service levels with deep-dive technical investigations.</li><li>
Cross-Functional Collaboration: Partner closely with Engineering, Product, and Customer Success leadership to align on severity levels, response expectations, and long-term support strategies.</li><li>
Data-Driven Innovation: Utilize advanced support analytics and &quot;Voice of the Customer&quot; insights to identify technical friction points and drive continuous improvement in case quality and resolution timelines.</li></ul>
To succeed in this role you must have experience in:<ul><li>
Proven Support Leadership: Extensive experience leading technical support organizations, with a track record of managing both Tier 2 and Tier 3 level engineers.</li><li>
Multi-Location Management: Demonstrated ability to lead and inspire teams residing in multiple global locations (e.g., Sofia, Manila, US/UK), maintaining consistency and culture across time zones.</li><li>
Technical Acumen: A deep understanding of complex technical ecosystems, including telephony, networking (QoS), and API/integrations.</li><li>
Crisis Management: Experience acting as a &quot;break-glass&quot; path for stalled priority issues, showing visible leadership and calm execution during critical service incidents.</li><li>
Process Engineering: Ability to design and implement sophisticated operational roadmaps, such as 90-day action plans to establish stronger executive governance and tighten crisis response.</li></ul>
What we offer (varies between Intern, FTE &amp; Temp-FTE):
<ul><li>Comprehensive medical, dental, vision, disability, life insurance</li><li>
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits</li><li>
401K match and ESPP</li><li>
Paid time off and paid sick leave</li><li>
Paid parental and pregnancy leave and new parent gift boxes</li><li>
Family-forming benefits (IVF, Preservation, Adoption etc.)</li><li>
Emergency backup care (Child/Adult/Pets)</li><li>
Employee Assistance Program (EAP) with counseling sessions available 24/7</li><li>
Free legal services that provide legal advice, document creation and estate planning</li><li>
Employee bonus referral program</li><li>
Student loan refinancing assistance</li><li>
Employee perks and discounts program</li></ul>
RingCentral&rsquo;s work culture is the backbone of our success. And don&rsquo;t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
About RingCentral 
RingCentral is a global leader in agentic voice AI&ndash;powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey &mdash; before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction &ndash; enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. 
 
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Colorado the compensation range for this position is between $85,400.00 and $122,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.</div>

Sr. Manager, Technical Support

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