technical support lead

Arrow Electronics

<div>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 Technical Support Manager- VMware by Broadcom
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 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 <br/>
 <br/>
 At
 <strong>
  Arrow ECS
 </strong>
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
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 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 <br/>
 <br/>
 <strong>
  What You Will Be Doing at Arrow?
  <br/>
  <br/>
 </strong>
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
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 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
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 <strong>
  Team Management &amp; Leadership
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  <br/>
 </strong>
 <ul>
  <li>
   Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
  </li>
  <li>
   Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
  </li>
  <li>
   Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
  </li>
  <li>
   Manage team schedules, including shifts and coverage for peak times and holidays.
  </li>
  <li>
   Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
  </li>
  <li>
   Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
  </li>
  <li>
   Handle escalated customer issues that require managerial attention.
  </li>
  <li>
   Identify training needs and arrange appropriate training and development programs for team members.
  </li>
  <li>
   Keep the team updated with the latest technology, tools, and processes to enhance support quality.
  </li>
  <li>
   Prepare regular reports on team performance, customer feedback, and key operational metrics.
  </li>
  <li>
   Ensure customer issues are resolved with empathy and professionalism.
  </li>
  <li>
   Regularly review customer feedback to identify areas for service improvement.
  </li>
  <li>
   Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who Are We Looking For?
  <br/>
  <br/>
 </strong>
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 <strong>
  keen to learn and embrace new technologies
 </strong>
 and commit to rapid skills development.
 <br/>
 <br/>
 <strong>
  Therefore, What Is Essential For Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent English language skills both written and verbal.
  </li>
  <li>
   Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
  </li>
  <li>
   5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
  </li>
  <li>
   Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
  </li>
  <li>
   Ability to build a culture of collaboration, accountability, and continuous learning.
  </li>
  <li>
   Ability to drive team engagement and foster a positive work environment.
  </li>
  <li>
   Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
  </li>
  <li>
   Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
  </li>
  <li>
   Experience in identifying and implementing process optimizations to enhance support efficiency.
  </li>
  <li>
   Experience with virtualization, networking, and troubleshooting.
  </li>
  <li>
   The ability to acquire skills and develop quickly is essential.
  </li>
  <li>
   Willingness to work outside of normal business hours.
  </li>
  <li>
   Previous experience in fast-paced technical support departments.
  </li>
  <li>
   Foreign language skills (German, French, or Spanish) would be a plus but not essential.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location:
  <br/>
  <br/>
 </strong>
 EG-New Cairo, Egypt (Uvenues)
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 <strong>
  Time Type
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  <br/>
 </strong>
 Full time
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 <strong>
  Job Category
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  <br/>
 </strong>
 Engineering and Technology
</div>


Technical Support Manager- VMware by Broadcom

Synoptek

<div>Overview:
<p><b>
Synoptek</b></p><p>
We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.</p><p><br>
</p><p><b>Client Delivery Lead</b></p><p>
This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.</p><p></p><p><br>
The Client Delivery Lead is a &ldquo;player coach&rdquo; who is responsible for directly managing and mentoring a subset of support engineers within a business unit. In addition to their mentorship responsibilities, the Lead will also continue to perform customer support activities which could include customer meetings and serve as an escalation point for the team.</p><p></p><p><br>
The Lead&rsquo;s success will be measured by the performance and professional development of your direct reports and meeting operational business unit goals, as well as management new logo implementations, ensuring Synoptek is prepared to provide consistent support that creates value for customers.</p><div></div><div><b><br>
Duties and Responsibilities</b></div><ul><li>
Perform queue monitoring to ensure calls are answered within SLO/SLA</li><li>
Audit current procedures and process adherence by direct reports</li><li>
Actively manage escalations to other support groups</li><li>
Manage direct reports to performance goals</li><li>
Schedule regular 1:1 sessions with direct staff</li><li>
Handle escalations from team members</li><li>
Mentor new employees in relation to Synoptek approved processes</li><li>
Perform employee performance evaluations, disciplinary actions, PTO scheduling for your direct reports</li><li>
Timesheet approvals, approve and post labor entries and other administrative tasks</li><li>
Ensure assigned client documentation is updated as changes occur to client contracts and environments</li><li>
Any other activities deemed necessary by the Client Delivery Manager using critical thinking skills</li><li>
This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice.</li></ul><div><b>
Education</b></div><ul><li>
Bachelor&rsquo;s degree in related field from an accredited college or university</li><li>
In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa</li><li>
MCP, A+, Security+, Network+ Certification or ability to obtain within 6 months of employment</li></ul><div><b>
Experience</b></div><ul><li>
Customarily has at least 5 years of client facing project management and client engagement experience.</li><li>
Customarily has at least 5 years of technical experience</li><li>
Customarily has at least 3 years of support engineer experience</li><li>
Customarily has at least 3 year of mentorship experience</li><li>
Experience with a Managed IT Services company, preferred</li></ul><div><b>
Skills/Attributes</b></div><ul><li><b>
Synoptek core DNA behaviors:</b></li><li><ul><li><b>
Clarity:</b> Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses</li><li><b>
OwnIT:</b> Shows integrity, innovation, and accountability in completing daily assignments</li><li><b>
Results:</b> Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company&rsquo;s business goals</li><li><b>
Growth:</b> Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment</li><li><b>
Team: </b>Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative</li></ul></li><li>
Working knowledge of current IT hardware and software components</li><li>
Knowledge of technical competencies including, but not limited to: servers, virtualization, networking, security, storage, and service desk</li><li>
Familiarity with ITIL v3 framework</li></ul><div><b>
Salary Range</b></div><div>
The anticipated base salary range for this role is $79,000-$106,000. This range represents a good-faith estimate of the base compensation we expect to pay for this role at the time of hire.</div><div>
Actual base salary within this range will be determined based on job-related factors, including skills, experience, geographic work location, and any required licenses or certifications, in accordance with applicable law.</div><div></div><div><b><br>
Working Conditions</b></div><div>
We live by the motto &lsquo;work hard, play hard&rsquo; and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.</div><p></p><p><b><br>
EEO Statement</b></p><div>
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.</div></div>

Client Delivery Lead

HCLTech

<div><div><div><div><div>Support Lead
</div></div></div></div><div><div><div><div>Chicago, Illinois
</div></div></div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2>
</div><div><p>Support lab functions such as: Mobility Lab Portal, Tier 1 Triage/Troubleshooting, Reports, Change Management, Build Management, Preload sheet audit and creation, Health checks, Anomaly Detection.</p><br>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
</div><div><ul><li>Maintain, troubleshoot and provide essential support for Nokia CFX-5000 communication suite (vCSCF, vStateDB, CMRepo) in AIC (AT&amp;T Integrated Cloud) in the Warrenville lab environment.</li>
<li>Implement configuration updates resulting from GSAT audits on CFX-5000 in AIC.</li>
<li>Create and manage MOPs for delivery on CFX-5000 in AIC.</li>
<li>Maintain and update security tools on CFX-5000 in AIC.</li>
<li>Develop commands in order to perform system test (Test Management and Tracking System) on CFX-5000 in Cloudband.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skill Requirements</b></h2>
</div><div><p>Knowledge of Cloudband and Nokia's Cloud Native Communication Suite (CNCS).</p><br>
<p></p><p>Knowledge of Linux, Kubernetes and shell scripting.</p>
</div></div><div></div><div>
</div></div></div></div></div></div><div><div><div><div>Maximum Salary (US): 112000
</div></div></div></div><div><div><div><div>Minimum Salary (US): 73000</div></div></div></div></div><div></div>

Support Lead

Medtronic

<div>We anticipate the application window for this opening will close on - 16 Jun 2026<br>
<p></p><br>
<p>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
</p><p></p><h1 class="jobSectionHeader"><b>A Day in the Life
</b></h1>At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States.
<br>
<br>
We are seeking a Product Support IV / Team Lead to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. As part of the Acute Care &amp; Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes.<br>
<p></p><p><b>Key Responsibilities
</b></p><ul><li><p>Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.
</p></li><li><p>Support, mentor, and train other members of the product support team.
</p></li><li><p>Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions.
</p></li><li><p>Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.
</p></li><li><p>Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.
</p></li><li><p>Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.
</p></li><li><p>Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.
</p></li></ul><p></p><p><b>Minimum Qualifications:
</b></p><ul><li><p>Minimum of 8 years of relevant work experience (college degree not required).
</p></li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li><p>Experience working with veterans, healthcare systems, or government clients
</p></li><li><p>Experience supporting healthcare, medical devices, or regulated products
</p></li><li><p>Demonstrated comfort handling high-volume phone-based customer interactions.
</p></li><li><p>Ability to communicate effectively with both clinical and non-clinical audiences.
</p></li><li><p>Experience supporting healthcare, medical devices, or regulated products
</p></li><li><p>Familiarity with knowledge base tools (e.g., Confluence or similar platforms)
</p></li></ul><p>For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. &sect; 214.2(h)(4)(iii)(A) is required.
</p><p></p><p><b>Physical Job Requirements
</b></p><p></p><p>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
</p><p></p><p>The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
</p><p></p><p><b>U.S. Work Authorization &amp; Sponsorship
</b></p><p>At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
</p><p>Join us in our mission to alleviate pain, restore health, and extend life&mdash;where your unique background and perspective are valued.
</p><h1 class="jobSectionHeader"><b>Benefits &amp; Compensation<br>
</b><br>
</h1><p><b>Medtronic offers a competitive Salary and flexible Benefits Package
</b><br>
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.<br>
<br>
</p><p></p>Salary ranges for U.S (excl. PR) locations (USD):$48,000.00 - $72,000.00<br>
<p></p>This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
<p></p>The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
<p></p><p>The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).<br>
</p><p></p><p>The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).<br>
</p><p></p><p>Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.<br>
</p><p></p><p>Further details are available at the link below:
</p><p>Medtronic benefits and compensation plans
</p><p></p><h1 class="jobSectionHeader"><b>About Medtronic
</b></h1><p>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
<br>
Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
<br>
We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
</p><p></p><p>Learn more about our business, mission, and our commitment to diversity here .
</p><p></p><p>It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
</p><p></p><div><div><div><div><div><div><div><p>If you are applying to perform work for Medtronic, Inc. (&ldquo;Medtronic&rdquo;) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</p></div></div></div></div></div></div></div></div>

Product Support Rep IV

McDermott

<div><p><b>Job Overview
</b></p><p>The Principal Subsea Engineer is responsible for interpreting internal or external business issues and recommending best practices. They will be tasked with solving complex Subsea-related problems and will work independently with minimal guidance. The Principal Subsea Engineer may lead functional teams or projects and is regarded as a specialist in Subsea. As such, they must have in-depth expertise in Subsea as well as broad knowledge of the Subsea discipline within the Engineering function.</p></div>
<br><div><p><b>Key Tasks and Responsibilities
</b></p><ul><li>Support subsea and offshore projects in performing design and installation engineering/analysis in a lead role and address various requirements for procurement
</li><li>Provide specialist skills and knowledge in the areas related to engineering and analysis including design codes related to subsea engineering and installation engineering
</li><li>Perform conceptual, FEED, and detailed analyses and design as per design basis, project specifications, design codes, and standards
</li><li>Apply in-depth skills and broad knowledge of the business to address complex problems and nonstandard situations
</li><li>Coordinate and engage in daily activities and schedule priorities for subsea engineering under limited supervision
</li><li>Tender engineering support with an emphasis on document review, preparation of subcontractor documents, CTR preparation, bid evaluation, and vendor selection
</li><li>Assume responsibility for technical reports, design calculations, engineering analysis, and interface with third parties including subcontractors and verification bodies
</li><li>Required to attend and prepare for project progress meetings and departmental meetings
</li><li>Manage own time to meet objectives and (as Lead Engineer) forecast and plan resource requirements
</li><li>When acting as Lead Engineer, in addition:
<ul><li>Direct small or medium-sized Engineering teams as a Lead Engineer
</li><li>Lead the Discipline engineering design of the assigned work area and complete it within the planned schedule and budget, in accordance with standards, MDR, and project-specific procedures and to a high professional standard
</li><li>Plan, organize, and direct all aspects of Discipline execution on the assigned project including scope, deliverables, schedule, and all manpower resources- agree allocations with the Discipline Manager
</li><li>Ensure interfaces and deliverables are clearly identified
</li><li>Maintain responsibility for progress and productivity, identifying any required corrective action
</li></ul></li><li>Act as project representative for the Discipline during meetings with the Project Team, Customer discipline lead, and relevant agencies such as certifying authorities, auditors, third parties, etc.
</li><li>Adhere to the safety and legal objectives of the company
</li><li>Train and mentor graduates and junior engineers
</li><li>Perform Installation Analysis for rigid pipelines and risers including CLAD and Lined pipelines from reel-lay and S-lay vessels
</li><li>Perform Installation Analysis for flexible flowlines, flexible risers of various configurations, umbilicals (static and dynamic) and subsea structures
</li><li>Prepare Installation Analysis models using industry-standard packages and post-process analysis results applying design criteria from industry codes and client specifications
</li><li>Support in the development of knowledge in the area of design and installation analysis related to subsea and offshore engineering
</li><li>Review and (as Lead Engineer) approve third-party reports related to Installation Engineering and Analysis
</li><li>Understand client requirements and develop solutions to address them, satisfying necessary codes and specifications
</li><li>Take personal responsibility for design, analyses, and technical documentation
</li><li>Liaise with operational teams to support project engineering and be available for site visits and offshore trips when necessary
</li><li>Become fully familiar with the project scope of work, specifications, schedule, and all inter-discipline requirements; including identifying concerns as early as practicable and taking appropriate initiatives to address the issues Interpret contractual requirements as they relate to engineering execution
</li><li>Identify changes to scope and promptly raise change notifications, including providing any necessary supporting documentation and estimates Provide similar support for Variation Orders
</li><li>Interface with other departments to obtain input for Discipline designs and drawings
</li><li>Maintain close coordination with other engineering disciplines, Planning, Fabrication, Marine, and Project Management Teams, as required
</li><li>Document substantive communications (communications that result in significant decisions or assignment of actions) and forward copies to Discipline Lead Engineer and Discipline Manager
</li><li>Prepare estimates for bid proposals, including technical query reviews, execution statements, and manhour estimates, identifying software requirements and any other project-specific requirements
</li><li>Raise technical queries to obtain missing information, clarify work scope, and maintain preferred McDermott procedures, specifications, standards, practices, and operational requirements
</li><li>Prepare, review, and (as Lead Engineer) approve Discipline engineering design basis, philosophies, and technical specifications
</li><li>Participate in finalizing deliverables lists and deliverables, ensuring compliance with specifications and functional integrity
</li><li>Review project schedule and fabrication schedule in relation to construction sequence, milestones, and engineering scope
</li><li>Attend project kickoff and review meetings, vendor meetings, engineering meetings, and offshore site surveys, as required
</li><li>Provide technical direction and review of Designers producing products related to Subsea Engineering
</li><li>Prepare, review, and (as Lead Engineer) approve design reports and procedures
</li><li>Assist in providing necessary design inputs to other disciplines to enable them to proceed with their deliverables
</li><li>Assist procurement personnel in procuring Discipline equipment, materials, and services; ensuring that work produced complies with Customer objectives and procedures Procurement assistance includes preparing, reviewing, and (as Lead Engineer) approving requisitions, evaluating technical quotations, and preparing queries, compiling bid tabulations and recommendations, preparing purchase requisitions, and coordinating with Procurement to expedite vendor documents, as directed by Discipline Lead Engineer
</li><li>Review and (as Lead Engineer) approve vendor and subcontractor submittals, checking for compliance with project specifications and providing comments as necessary
</li><li>Review and (as Lead Engineer) approve design verification through single-discipline check I interdisciplinary check (IDC)
</li><li>Provide technical support to fabrication queries, including identifying defect and rectification requirements
</li><li>Keep the Discipline Manager and Project Management Team apprised of all activities and concerns, technical, budgetary and manpower related
</li><li>Assist in providing inputs for actual, planning, and forecasting progress reports including associated productivity
</li><li>Check final subcontractor and vendor data manuals to ensure that all requested data has been received and approved
</li><li>Present issues and problems to Customers in a timely manner and assist the Lead Engineer in negotiating resolution in accordance with project and company requirements
</li><li>Perform (as required) Technical Quality Audit reviews in accordance with MDR Global Procedures
</li><li>Assist Lead Engineer with responses to Customer and other agencies (such as certifying authorities, auditors, third parties, etc.) on their review and approval
</li><li>Capture lessons learned and enter into MDR's Lessons Learned system
</li><li>Capture Knowledge Objects and enter into MDR's system
</li><li>Guide less experienced engineers on MDR and Discipline procedures, standards, worksheets, design calculations, software, requisitions, technical bid evaluations, technical queries, etc.
</li><li>Supervise and guide assigned engineers and coordinate with project Lead Designers for Discipline engineering and design deliverables
</li><li>Responsible for the engineering integrity of the assigned work area
</li><li>Monitor costs of own work processes
</li><li>Assist in the maintenance of departmental technical guidelines and standard calculation notes
</li><li>Participate in development and maintenance of Global Procedures, Software, and Standards
</li><li>May participate in standards development committees or task groups such as DNV and API
</li><li>Develop communication and presentation skills (e.g., write technical papers, participate in conferences and/or seminars, present design solutions, and/or present topics at &quot;lunch and learns&quot;; etc.)
</li><li>Identify and provide training to staff in specific techniques and proprietary software
</li><li>Provide information on employee performance to the Discipline Manager
</li><li>Assist the Discipline manager in interviewing job applicants
</li><li>Review and (as a Lead Engineer) approve drawings and design reports ensuring technical correctness, professional presentation, and satisfaction of fabrication/installation requirements
</li><li>Participate in Constructability Review meetings and offshore visits as required to support offshore installation
</li><li>When acting as Lead Engineer, in addition:
<ul><li>Act as project-based Discipline point of contact in communications and meetings with Customer counterparts
</li><li>Ensure substantive communications are documented
</li><li>Prepare bids and project's Discipline engineering budget and execution plans, updating as required
</li><li>Identify project staff needs based on knowledge of individual engineers' skill sets and provide requests to the Discipline manager
</li><li>Plan, organize, and assign tasks, responsibilities, and manhour budgets to the discipline team, and verify tasks are completed within budgets
</li><li>Plan Discipline Level 4 detail deliverable schedule/ register compliant with the overall execution plan
</li><li>Prepare working forecasts identifying change management plans, corrective action, and realtime schedule
</li><li>Provide Discipline inputs for actual, planning, and forecasting progress reports including associated productivity
</li><li>Alert the project team of any deviation from the scope or a need for a change order
</li><li>Monitor KPI measurement results, and take corrective action as necessary to improve
</li><li>Discipline performance, including performance at interfaces with others
</li><li>Coordinate with other Discipline Lead Engineers and Designers to ensure timely receipt of necessary design inputs
</li><li>Review and approve requisitions, technical quotation evaluations and queries, compiled bid tabulations and recommendations, and purchase requisitions; and coordinate with Procurement to expedite vendor documents as required
</li><li>Lead the Discipline team during project audits (internal, Customer, and third-party technical audits) and Design Reviews
</li><li>Review comments from Customers and other agencies on documents and drawings produced by the team, and resolve and give guidance on their update and incorporation
</li><li>Assist the Discipline manager in the preparation of quarterly forecasts and manpower planning
</li><li>Anticipate project engineering needs and plan accordingly
</li><li>Coordinate with vendor for discipline-managed/procured items
</li><li>Assist the Discipline manager and Project Engineering Manager or Project Manager in the Performance Evaluation of project team members
 </li></ul></li></ul><p>Reports to:
 <br>
Project: Lead Engineer
 <br>
Functional: Supervising Department Manager
 <br>
Liaise With: Other engineering disciplines, PMT, Client, Planning, Cost Control, Document Control, Procurement, QA,
 <br>
Subcontractors, and Vendors
 <br>
Supervises: Subsea Engineers</p></div>
<br><div><p><b>Essential Qualifications and Education
</b></p><ul><li>Minimum 10-15 years of industry experience related to SURF
</li><li>Bachelor's Degree or Master's Degree in Engineering
</li><li>Familiar with the content and application of standards, codes, and guidelines as applicable
</li><li>Knowledge of many basic design techniques and analysis methods
</li><li>Experience related to installation engineering and analyses for subsea infrastructure including rigid pipelines, flexible flowlines, risers, and subsea structures
</li><li>Experience with industry-standard software packages for analysis (E.g., Orcaflex, MCS Pipelay, Abaqus)
</li><li>Experience with industry-commonly used codes and standards for subsea installation engineering and analysis
</li><li>Good organization and communication skills and ability to prioritize workload to meet project deadlines
</li></ul><p>#LI-MW2</p></div>

Principal Subsea Engineer

AtkinsRéalis

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p>
We are seeking a highly experienced Senior Engineering Manager to lead the technical delivery and coordination of major metro projects across the Middle East. The role will be responsible for ensuring design excellence, technical compliance, and integration across multidisciplinary teams for complex rail infrastructure programs.</p><p>
The ideal candidate will have deep expertise in Rail Stations, &amp; Rail systems and a strong track record delivering large-scale projects in the region.</p><h2 class="jobSectionHeader"><b>
Your role</b></h2><p><b>
Technical Leadership</b></p><ul><li>
Lead and oversee the technical design and engineering delivery of rail projects.</li><li>
Ensure alignment with international standards (e.g., EN, IEC, AREMA) and local authority requirements.</li><li>
Provide expert guidance across multiple disciplines including:</li><li>
Metro Stations (Arch, Civil, Structural, MEP)</li><li>
Track &amp; alignment</li><li>
Rolling stock</li><li>
Signaling &amp; telecoms</li><li>
Power supply (traction &amp; non-traction)</li><li>
Systems integration</li></ul><p><b>
Design &amp; Delivery Management</b></p><ul><li>
Manage multi-disciplinary design teams across different project phases (concept, preliminary, detailed design).</li><li>
Ensure timely delivery of high-quality engineering outputs.</li><li>
Conduct and lead technical reviews, design assurance, and value engineering.</li><li>
Oversee interface management between civil, systems, and operational elements.</li></ul><p><b>
Stakeholder &amp; Client Engagement</b></p><ul><li>
Act as the technical point of contact for clients, authorities, and stakeholders.</li><li>
Engage with government bodies, transport authorities, and operators in the Middle East.</li><li>
Support presentations, technical workshops, and approvals.</li></ul><p><b>
Project &amp; Commercial Support</b></p><ul><li>
Support bid and proposal development, including technical input and strategy.</li><li>
Contribute to risk management, budgeting, and planning.</li><li>
Ensure technical scope is delivered within cost, quality, and programme constraints.</li></ul><p><b>
Team Leadership</b></p><ul><li>
Lead, mentor, and develop engineering and technical teams.</li><li>
Foster collaboration across regional and global teams.</li><li>
Drive a culture of safety, innovation, and continuous improvement.</li></ul><h2 class="jobSectionHeader"><b>
About you</b></h2><p><b>
Experience</b></p><ul><li>
18+ years of experience in rail/metro/transport infrastructure projects.</li><li>
Proven experience in leading technical delivery on large-scale rail projects.</li><li>
Strong experience in the Middle East (UAE, KSA, Qatar, etc.) preferred.</li><li>
Background in consulting, EPC, or client-side organisations.</li></ul><p><b>
Technical Expertise</b></p><p>
Strong knowledge of below -</p><ul><li>
Rail Stations</li><li>
Rail systems engineering &amp; integration</li><li>
Rail design standards and safety requirements</li><li>
Design assurance and technical governance</li><li>
Experience working on projects such as:</li><li>
Metro systems</li><li>
High-speed rail</li><li>
Light rail transit (LRT)</li></ul><p><b>
Qualifications</b></p><ul><li>
Bachelor's degree in Engineering (Civil, Electrical, Mechanical, or related)</li><li>
Master's degree preferred</li><li>
Professional certification (e.g., Chartered Engineer, PMP) is an advantage</li></ul><p><b>
Skills &amp; Competencies</b></p><ul><li>
Strong leadership and stakeholder management skills</li><li>
Excellent communication and presentation abilities</li><li>
Ability to manage complex interfaces and multidisciplinary teams</li><li>
Commercial awareness and problem-solving mindset</li></ul><p><b>
Key Competencies</b></p><ul><li>
Strategic thinking &amp; decision making</li><li>
Technical excellence</li><li>
Collaboration &amp; influencing</li><li>
Delivery focus &amp; accountability</li></ul><h2 class="jobSectionHeader"><b>
Rewards &amp; benefits</b></h2><p>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.</p><p>
This includes:</p><ul><li>
Tax-free salary.</li><li>
Life insurance coverage.</li><li>
Medical insurance.</li><li>
Annual leave balance.</li><li>
Company gratuity scheme.</li><li>
Annual flight contribution.</li><li>
Transportation &amp; housing allowances.</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition..</li></ul><h2 class="jobSectionHeader"><b>
About AtkinsR&eacute;alis</b></h2><p>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p></div><p></p>

Senior Engineering Manager

Oracle

<div><p><b>Oracle Cloud Infrastructure Cloud Architect
</b></p><p><b>Oracle
</b></p><p>As the provider of the world's most complete, open, and integrated cloud applications and platform services, Oracle is dedicated to helping organizations innovate, transform, and lead in the digital economy.
</p><p>Oracle Cloud Infrastructure (OCI) delivers the industry's most secure, performant, and cost-effective cloud platform for enterprise workloads. Built to run mission-critical applications, OCI provides customers with unmatched performance, security, availability, and flexibility while enabling organizations to accelerate innovation and business transformation.
</p><p>Oracle continues to experience significant growth across cloud infrastructure and platform services as organizations modernize applications, data platforms, and enterprise workloads. OCI's differentiated architecture, multicloud capabilities, and enterprise-grade services position Oracle as a strategic partner for customers navigating their cloud transformation journeys.
</p><p><b>Position Overview
</b></p><p>Oracle is seeking a highly accomplished <b>OCI Cloud Architect </b>to join the North America Cloud Engineering organization. This strategic presales role combines deep cloud infrastructure expertise, executive engagement skills, and business acumen to help customers modernize their IT environments and accelerate adoption of Oracle Cloud Infrastructure.
</p><p>The successful candidate will serve as a trusted technical advisor to customers, sales teams, and Oracle leadership while driving strategic opportunities from discovery through technical win and customer adoption. This individual will engage directly with executives, architects, developers, and operations teams to design innovative cloud solutions that solve complex business and technical challenges.
</p><p>As a recognized technical leader, the OCI Cloud Architect will influence customer cloud strategies, support Oracle's largest and most strategic opportunities, and help customers realize the full value of OCI's infrastructure services.
</p><p><b>Key Responsibilities
</b></p><ul><li>Partner with sales teams to identify, qualify, and advance strategic OCI opportunities across enterprise and commercial accounts.
</li><li>Build trusted advisor relationships with CIOs, CTOs, Chief Architects, Infrastructure Leaders, Cloud Centers of Excellence, and executive stakeholders.
</li><li>Lead technical discovery sessions to understand customer business objectives, existing environments, modernization strategies, and cloud adoption initiatives.
</li><li>Architect and present innovative OCI solutions that address customer requirements while demonstrating Oracle's technical and business differentiation.
</li><li>Develop executive-level presentations, solution architectures, technical proposals, migration strategies, and business value assessments.
</li><li>Serve as the technical lead for strategic pursuits, coordinating cross-functional Oracle resources to support complex customer engagements.
</li><li>Design enterprise-scale cloud architectures spanning compute, storage, networking, security, containers, databases, AI services, observability, disaster recovery, and multicloud environments.
</li><li>Lead customer workshops, architecture reviews, proof-of-concepts, technical deep dives, and solution validation activities.
</li><li>Help customers evaluate cloud migration strategies, application modernization initiatives, and hybrid or multicloud architectures.
</li><li>Position OCI's unique capabilities, including distributed cloud offerings, sovereign cloud, multicloud partnerships, and enterprise-grade performance and security.
</li><li>Collaborate with Product Management, Engineering, Customer Success, Consulting, and Partner organizations to ensure successful customer outcomes.
</li><li>Provide competitive intelligence, market insights, and customer feedback to influence Oracle's product strategy and go-to-market initiatives.
</li><li>Mentor and guide less experienced solution engineers and architects while promoting technical excellence across the organization.
</li></ul><p><b>Year One Critical Success Factors
</b></p><ul><li>Establish credibility as a trusted technical advisor with customers and Oracle sales teams.
</li><li>Develop strong relationships across Cloud Engineering, Sales, Product Management, Customer Success, and Engineering organizations.
</li><li>Demonstrate mastery of OCI services, architectures, competitive positioning, and Oracle's cloud value proposition.
</li><li>Influence and contribute to multiple strategic cloud opportunities resulting in significant bookings and customer adoption.
</li><li>Build executive relationships within key target accounts and become a recognized subject matter expert in cloud infrastructure and modernization.
</li><li>Deliver impactful customer engagements that accelerate pipeline growth, technical wins, and cloud consumption.
</li><li>Create reusable technical assets, reference architectures, best practices, and enablement content that improve organizational effectiveness.
</li></ul><p><b>Preferred Experience, Characteristics, and Technical Skills
</b></p><p>The ideal candidate is a customer-focused technical leader with deep expertise in cloud infrastructure, enterprise architecture, and large-scale technology transformation initiatives. This individual combines strong business acumen with the ability to translate complex technical concepts into compelling business outcomes.
</p><p>The successful candidate will have:
</p><ul><li>10+ years of experience in cloud architecture, solution engineering, technical consulting, enterprise architecture, or related customer-facing technical roles.
</li><li>Proven success supporting complex enterprise technology sales cycles and strategic customer engagements.
</li><li>Deep expertise in public cloud platforms, cloud infrastructure, networking, security, application modernization, and enterprise architecture.
</li><li>Experience designing and implementing large-scale cloud migration and modernization initiatives.
</li><li>Strong understanding of enterprise infrastructure, virtualization, storage, networking, identity management, security, and operations.
</li><li>Experience engaging senior executives including CIOs, CTOs, Chief Architects, Infrastructure Leaders, and business executives.
</li><li>Demonstrated ability to lead large, complex technical pursuits involving multiple stakeholders and cross-functional teams.
</li><li>Strong knowledge of enterprise technology buying cycles and the factors influencing customer decision-making.
</li><li>Exceptional communication, presentation, storytelling, and executive engagement skills.
</li><li>Ability to articulate technical concepts in business terms and align solutions to customer outcomes.
</li><li>Strong collaboration skills and the ability to influence without direct authority.
</li><li>Passion for customer success and a proven ability to build long-term trusted advisor relationships.
</li></ul><p><b>Preferred Technical Expertise
</b></p><p>Experience in several of the following areas is highly desirable:
</p><ul><li>Oracle Cloud Infrastructure (OCI)
</li><li>Public cloud platforms (AWS, Microsoft Azure, Google Cloud)
</li><li>Hybrid and Multicloud architectures
</li><li>Cloud networking and security
</li><li>Kubernetes and container platforms
</li><li>Infrastructure as Code and automation
</li><li>Cloud-native application architectures
</li><li>Disaster recovery and business continuity
</li><li>Identity and access management
</li><li>Enterprise application modernization
</li><li>Database and data platform architectures
</li><li>Artificial Intelligence and Generative AI services
</li><li>Observability, monitoring, and operational excellence
</li></ul><p>A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field is preferred. An advanced degree is a plus.<br>
</p><p></p><p><b>Does this sound like you?
</b></p><p>If you are passionate about helping organizations transform their businesses through cloud technologies and thrive in strategic customer-facing environments, we would love to meet you. Join Oracle and help customers innovate, modernize, and succeed with Oracle Cloud Infrastructure.</p></div><p></p>
<br><div><ul><li>Partner with sales teams to identify, qualify, and advance strategic OCI opportunities across enterprise and commercial accounts.
</li><li>Build trusted advisor relationships with CIOs, CTOs, Chief Architects, Infrastructure Leaders, Cloud Centers of Excellence, and executive stakeholders.
</li><li>Lead technical discovery sessions to understand customer business objectives, existing environments, modernization strategies, and cloud adoption initiatives.
</li><li>Architect and present innovative OCI solutions that address customer requirements while demonstrating Oracle's technical and business differentiation.
</li><li>Develop executive-level presentations, solution architectures, technical proposals, migration strategies, and business value assessments.
</li><li>Serve as the technical lead for strategic pursuits, coordinating cross-functional Oracle resources to support complex customer engagements.
</li><li>Design enterprise-scale cloud architectures spanning compute, storage, networking, security, containers, databases, AI services, observability, disaster recovery, and multicloud environments.
</li><li>Lead customer workshops, architecture reviews, proof-of-concepts, technical deep dives, and solution validation activities.
</li><li>Help customers evaluate cloud migration strategies, application modernization initiatives, and hybrid or multicloud architectures.
</li><li>Position OCI's unique capabilities, including distributed cloud offerings, sovereign cloud, multicloud partnerships, and enterprise-grade performance and security.
</li><li>Collaborate with Product Management, Engineering, Customer Success, Consulting, and Partner organizations to ensure successful customer outcomes.
</li><li>Provide competitive intelligence, market insights, and customer feedback to influence Oracle's product strategy and go-to-market initiatives.
</li><li>Mentor and guide less experienced solution engineers and architects while promoting technical excellence across the organization.</li></ul></div>

Oracle Cloud Infrastructure, Cloud Architect

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