technical support lead

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
 <li>
 Proven track record of managing teams in a 24x7 support environment
 </li>
 <li>
 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
 <li>
 Leadership: Strong people management skills with the ability to motivate and develop a team
 </li>
 <li>
 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
 </li>
 <li>
 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
 </li>
 <li>
 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
 </li>
 <li>
 Flexibility: Willingness to work night shifts and flexible hours to support global customers
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Senior Manager - Support Operations

Tap Payments

As a Tapster you will: • Organise the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues • Identify and optimise processes for the team to increase efficiency • Lead on the organisation of training for the team across technical, communication, project management and project organisation • Lead on technical documentation for new products for external viewing by merchants and partners • Attend technical inquiries from customers on Live Chat, Email &amp; Telephone • Troubleshoot technical issues via online meeting • Analyse requirements of merchants and coordinate with their development team for product integration • Provide gateway and feature functionality training as required to merchants and partners • Provide technical product support and help resolve merchant account or gateway issues • Coordinate between customer care, sales and technical team for product integrations • Organise training sessions regarding developments in product • Understanding the payment domain within the local, regional and global markets • Scope projects, build business cases and assist with the integration of our products and other platforms • Carry out other duties as assigned, based on the demand and growth of the role What you will bring to the party: • 4-6 years of role-specific experience and have begun to master your craft. • Well-versed in PayTech • Preferred degree, but real-world experience is also accepted • Demonstrates a high level of client/merchant/stakeholder service • Awareness of when to escalate issues or service concerns • Resilient and flexible, learning from experience • Leadership skills and ability to work without supervision • Shares knowledge and expertise openly • Hands-on approach and team leader qualities • Ensures quality work and innovation focus • Effective communication with team and clients in English, with a preference for Arabic language ability Are you ready to shape the future of payments in MENA?

Developer Experience Lead

Raytheon

<div>Date Posted:
2025-10-21
Country:
United States of America
Location:
TX001: El Paso 7201 Montana Avenue , El Paso, TX, 79925 USA
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance:
DoD Clearance: Secret
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling &ndash; to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today&rsquo;s mission and stay ahead of tomorrow&rsquo;s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
What You Will Do:
The Missile Assembly and Disassembly Technical Assistance (TA) Lead is the principal authority for support and maintenance of the KSA Patriot Missile Assembly Disassemble Facility (MADF). The MADF TA Lead will provide onsite Patriot missile technical support to Royal Saudi Air Defense Forces (RSADF) personnel responsible for processing/testing/repairing of Patriot PAC-2 missiles and subassemblies at the RSADF MADF to maximize RSADF readiness. The MADF TA Lead will aid and advise RSADF with the oversight of the facility operations and assist as required with workflow and daily operational needs in relation to PAC-2 missile and subassembly test, assembly, disassembly and repair, based upon USG policy and guidelines within the (Field Surveillance Program Management Plan, Product Assurance Plan (PA Plan), Configuration Management Plan (CM Plan), and SPMF Operational Procedures). This activity will include advising on safety and best practices, participating as a team member in any assessments of the facility and equipment, assisting with documentation of issues and processes, and developing resolutions for any issues found. The MADF TA Lead will advise and assist RSADF with coordination of administrative requirements and purchases as required. The MADF TA Lead will aid and advise the RSADF personnel to ensure all manuals, spares, test equipment and manpower are in place to support on-going Patriot PAC-2 missile testing, assembly, and disassembly.
The MADF TA Lead will advise and assist with movements of assets and equipment management in the storage areas and the facility and will assist and make recommendations concerning the usability of chemicals in supply based on the manufacturer&rsquo;s expiration date. The MADF TA will maintain communications between the USG and the Patriot Missile Support Center (PMSC) CONUS in support to all RSADF MADF programs. The MADF TA will provide technical and program management support to the RSADF for their PAC-3 missile program based on the USG guidelines within the PAC-3 Master Plan.
Qualifications You Must Have:
Knowledge of daily operations in a Patriot Missile Facility (PMF) or a Missile Assembly and Disassembly Facility (MADF)
Must possess the &ldquo;hands on&rdquo; ability to troubleshoot, diagnose, repair, and calibrate all PMF or MADF equipment
Knowledgeable of general manufacturing processes with excellent communication and interpersonal skills
Experience interpreting engineering requirements from product data models, drawings, parts lists and specifications
Able to demonstrate a high level of mechanical hands-on abilities to perform or assist in missile assembly and test along with repairing non-operating tools and equipment
Strong hands-on assembly / disassembly / troubleshooting skills of mechanical, electrical, industrial and/or home equipment and products
Must possess the &ldquo;hands on&rdquo; ability to troubleshoot, diagnose and repair all patriot missile malfunctions
Qualifications We Prefer:
Bachelor of Science degree in a technical field and minimum of five (5) years&rsquo; experience at a PMF or MADF, or a minimum of 8 years of relevant experience Associates degree or a minimum of 10 years of relevant experience
Skills and Certifications
Requires expert or mastery level knowledge of work area, typically obtained through advanced education combined with experience
May have deep knowledge of project management
Advanced knowledge of related disciplines within work area and ability to identify links and potential impact on projects, programs or systems.
Required Education :
Bachelor&rsquo;s degree in Electrical Engineering or Applied Science with 10 years related experience. May substitute experience for education. (i.e., Associates degree with 12 years of related experience, or High School graduate with 16 years of related experience
What We Offer
Whether you&rsquo;re just starting out on your career journey or are an experienced professional, we offer a total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.
Additional Information:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products 
#Patriot
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate&rsquo;s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company&rsquo;s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms</div>

Patriot Missile Assembly & Disassembly Sr Engr Lead- KSA

Dicetek LLC

Overview L1 Support - Team Lead (UAE National only) at Dicetek LLC. We are seeking a dynamic and experienced L1 Support Team Lead for our Call Center. The ideal candidate will be responsible for overseeing the day-to-day operations of the L1 support team, ensuring timely and efficient resolution of customer inquiries, technical issues, and service requests. This role requires strong leadership skills, technical knowledge, and the ability to manage a team in a fast-paced call center environment. Responsibilities <ul> <li>Oversee day-to-day operations of the L1 support team in a call center</li> <li>Ensure timely and efficient resolution of customer inquiries, technical issues, and service requests</li> </ul> Qualifications <ul> <li>Strong leadership skills</li> <li>Technical knowledge</li> <li>Ability to manage a team in a fast-paced call center environment</li> </ul> Employment type <ul><li>Contract</li></ul> Job function <ul><li>Information Technology</li></ul> Industries <ul><li>IT Services and IT Consulting</li></ul> Location <ul><li>Abu Dhabi, United Arab Emirates</li></ul> Company Dicetek LLC<img src="https://www.jobg8.com/Tracking.aspx?9aHZvzrW%2fNUVEPJ4T7vNUcYMDXQL68NYa" width="0" height="0" />

L1 Support - Team Lead (UAE National only)

COOL AI L.L.C

As a Pre-Sales Solutions Engineer, you will act as the technical and business bridge between enterprise customers and our product capabilities. You’ll design, present, and deliver AI-powered solutions using COOL AI’s platform to help organizations automate workflows and scale their business with intelligent systems. You’ll work closely with sales, product, and engineering teams to drive high-quality solution engagements, lead technical discussions, and ensure clients receive clear, tailored, and high-impact solutions. What You’ll Do <ul><li>Design and present tailored AI solutions leveraging COOL AI’s AI Workforce and Agent OS platform. </li><li>Collaborate closely with cross-functional teams to identify and understand client needs. </li><li>Conduct product demos and proof-of-concepts, articulating clear business value and ROI. </li><li>Draft technical proposals and lead technical discussions with enterprise customers.</li><li>Work with product and engineering teams to align solutions with product capabilities and client goals.</li><li>Lead customer enablement through hands-on training, onboarding, and ongoing support to drive self-sufficiency on COOL AI's platform. </li><li>Represent COOL AI at exhibitions, client meetings, and partner events to support growth in the region. </li><li>Maintain solution documentation, pipeline visibility, and pre-sales enablement materials.</li></ul>

Pre-Sales Solutions Engineer – Dubai

Parsons

Job Title Practice Lead Electrical Infrastructure Projects Dubai, UAE Job Description Practice Lead Electrical Infrastructure Projects Dubai, UAE Position Overview Parsons Corporation is seeking a Practice Lead Electrical Services to lead multidisciplinary engineering initiatives for infrastructure development in Dubai. This senior leadership role focuses on electrical, lighting, telecommunications, and security systems design for large-scale infrastructure projects. Ideal for a highly experienced engineer with proven leadership in the Middle East region. Job Details Job Location: Dubai, UAE Industry: Engineering and Construction Function: Electrical Engineering Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As Practice Lead Electrical, you will oversee a high-performing team responsible for end-to-end design and execution of electrical and low current systems within major infrastructure projects. This role involves direct client interaction, technical direction, quality control, and strategic support for business growth in Dubai s evolving urban and infrastructure landscape. What You ll Do * Lead the electrical design team covering power, lighting, telecom, and security systems * Direct engineering strategies across infrastructure projects, ensuring technical excellence and code compliance * Serve as the main client interface for all technical matters related to electrical disciplines * Supervise engineers and designers, manage performance, and support their professional development * Ensure alignment with local UAE regulations, industry codes, and quality standards * Collaborate with project managers and multi-discipline teams to maintain timelines, budgets, and deliverables * Support project planning by advising on milestones, resource allocation, and cost implications * Participate in regulatory negotiations and represent Parsons in client and public meetings * Leverage design and BIM collaboration tools to manage workflow and model coordination * Promote technical innovation, safety, and continuous improvement across all design deliverables Ideal Profile * Bachelor's degree in Electrical Engineering (Master s preferred) * 15+ years of experience in infrastructure or land development electrical design * Professional Engineer (PE) license or equivalent recognized certification * In-depth knowledge of power distribution, external lighting, structured cabling, and security systems * Familiarity with UAE design standards, building codes, and electrical regulations * Strong leadership skills with experience managing large technical teams * Excellent communication, mentorship, and stakeholder management abilities * Proficient in design tools and collaboration platforms (e.g., AutoCAD, Revit, BIM 360) * Regional project experience in Dubai or the GCC is highly desirable Why Join Us * Be a technical leader on high-profile infrastructure developments in the UAE * Work in a supportive environment that values engineering excellence and innovation * Access long-term career growth and training opportunities within a global company * Collaborate with experienced professionals from diverse disciplines and cultures * Parsons provides a performance-driven culture, global resources, and local leadership

Practice Lead Electrical Infrastructure Projects

ITPROPOSAL B.V.

<div><h3 class="jobSectionHeader">Technical Lead &ndash; Data Migration (Oracle EBS)</h3>
Location: Muscat, Oman 
&#65039; Arabic Nationals Only 
Experience: 12+ Years<h4 class="jobSectionHeader">
About the Role</h4>
We are seeking an experienced Technical Lead &ndash; Data Migration with a strong background in Oracle E-Business Suite (R12.1.x &amp; R12.2.x). The ideal candidate will oversee data migration strategies, manage technical teams, and ensure seamless integration of financial and procurement data across systems.<h4 class="jobSectionHeader">
Key Responsibilities</h4><ul>
<li>
Lead and execute data migration and conversion strategies for Oracle EBS environments.</li>
<li>
Provide technical advisory on migration approaches, risk mitigation, and best practices.</li>
<li>
Oversee data extraction, transformation, and loading (ETL) from source systems.</li>
<li>
Collaborate closely with functional and technical teams to ensure successful end-to-end migration.</li>
<li>
Work on full lifecycle implementations, including development, testing, and post-go-live support.</li>
<li>
Maintain strong coordination with multiple stakeholders and offshore teams.</li>
<li>
Ensure data integrity, accuracy, and alignment with business requirements.</li>
</ul><h4 class="jobSectionHeader">
Requirements</h4><ul>
<li>
12+ years of experience with Oracle E-Business Suite (R12.1.x &amp; R12.2.x).</li>
<li>
Solid understanding of Finance and Procurement modules within Oracle EBS.</li>
<li>
Strong technical expertise in:<ul>
<li>
SQL, PL/SQL, Interfaces, Data Conversions, Data Migrations, OAF, Forms &amp; Reports, Oracle Mobile Applications.</li>
</ul></li>
<li>Proven track record in data extraction, transformation, and reconciliation from legacy systems.</li>
<li>
Experience in Oracle 11i &amp; R12 environments.</li>
<li>
Excellent communication and stakeholder management skills.</li>
<li>
Ability to lead and coordinate across multiple project teams.</li>
</ul>
Interested candidates: Apply now to lead critical Oracle data migration initiatives and drive transformation projects in Muscat!</div>

Technical Lead – Data Migration (Oracle EBS)

Search 10000+ Technical support lead jobs near you this October. New roles added regularly across leading industries. Apply today.