technical support lead

The University of Iowa

<div>The Extended Technical Support Team Lead position is a player-coach role that blends hands-on technical expertise with frontline leadership. This role serves as the primary escalation point for complex or high-impact issues, guiding IT Support Analysts and IT Support Consultants in troubleshooting, security-patch planning, and lifecycle management of Windows and MacOS environments across the University&rsquo;s academic and administrative units served by Extended Technical Support.
In addition to managing day-to-day ticket queues and project priorities, the Team Lead coaches staff through regular feedback, mentoring, coordinating training for service level consistency, and monitoring compliance with Information Technology Services policies, software licensing requirements, and data-security standards.
This onsite role partners with campus stakeholders to anticipate technology needs, champion process improvements, and report service metrics to leadership, ensuring the team is delivering reliable, customer-focused technical support for the University community.
For a full job description, please email Melanie Bell at melanie-bell@uiowa.edu.
This position is not eligible for University sponsorship for employment authorization.
This is a 100% onsite position.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
<div>Qualifications:
Required Qualifications:<ul><li>
A bachelor&rsquo;s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.</li><li>
Experience (typically 3 years or more) using varied technology concepts related to electronic file storage, desktop management, networked print services, or other applicable technologies</li><li>
Experience supporting Windows personal computers and laptops.</li><li>
Experience supporting printers, multi-function devices, etc.</li><li>
Experience supporting personal mobile computing devices (smartphones, tablets, etc.)</li><li>
Knowledge of Active Directory Users and Computers and Group Policy Management.</li><li>
Knowledge of MECM or other desktop management tools and strategies</li><li>
Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.</li><li>
Demonstrated excellent written and oral communication skills.</li><li>
Excellent interpersonal, customer service and teamwork skills (including with technical peers).</li><li>
Ability to routinely move and transport computer equipment up to 50 pounds.</li><li>
Understanding of leadership skills necessary to effectively supervise and manage a team of IT Support professionals.</li></ul>
Desirable Qualifications:<ul><li>
Experience supporting Apple computers and laptops.</li><li>
Experience in a healthcare or dental setting.</li><li>
General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.</li><li>
Previous experience leading a team, preferably of IT support professionals</li></ul>
Application Details:
In order to be considered, applicants must upload the following materials and mark them as &ldquo;Relevant File&rdquo; to the submission:<ul><li>
Resume</li><li>
Cover letter</li></ul>
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.</div></div>

Extended Technical Support Team Lead

Hire Orbitt

Job Title: IT Field Support Lead &ndash; West CoastLocation: 2355 E Camelback Rd Suite 850, Phoenix, AZ 85016 (On-site, 5 days/week) Travel: Regular travel to field offices and job sites. A personal vehicle is highly recommended. Industry: Construction &amp; Real Estate Compensation:<ul><li>$30&ndash;$40/hour during a 6-month contract evaluation period</li><li>Full-time offer post-evaluation: $90,000&ndash;$120,000 annual salary</li></ul>Position Overview:We&rsquo;re looking for a hands-on IT Field Support Lead to serve as the primary technical resource for our West Coast operations. This role is ideal for someone who thrives in dynamic, on-site environments and enjoys solving real-time issues across multiple locations. You&rsquo;ll be the face of IT for our field teams&mdash;delivering responsive support, managing hardware/software deployments, and ensuring seamless connectivity at construction sites and satellite offices.Key Responsibilities:<ul><li>Provide on-site technical support across West Coast locations, including job sites and field offices</li><li>Troubleshoot hardware, software, and network issues in real-world environments&mdash;often with limited infrastructure</li><li>Deploy, configure, and maintain laptops, mobile devices, printers, and networking equipment</li><li>Coordinate with local site managers to ensure IT readiness for new projects, relocations, and expansions</li><li>Track and report field support metrics, response times, and recurring issues to improve service delivery</li><li>Act as a liaison between field teams and central IT&mdash;translating technical needs into actionable solutions</li><li>Maintain inventory of IT assets across locations; ensure timely updates and replacements</li><li>Travel regularly to support remote teams, conduct site audits, and deliver hands-on assistance</li><li>Resolve escalated support tickets and mentor junior technicians when needed</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>5+ years in IT support, with at least 2 years in field or remote site support</li><li>Strong troubleshooting skills across Windows, mobile devices, networking, and cloud-based tools</li><li>Certifications such as CompTIA A+, Network+, or Microsoft MD-100/MD-101 are a plus</li><li>Familiarity with ITIL practices and service desk platforms (e.g., ServiceNow)</li><li>Excellent communication skills&mdash;able to support non-technical users in fast-paced environments</li><li>Self-starter with the ability to prioritize tasks and manage travel schedules effectively</li><li>Adaptable and resourceful&mdash;comfortable working in construction trailers, field offices, and corporate settings</li></ul>Job Type: Full-time, Contract Work Location: In person, with frequent travelJob Types: Full-time, ContractPay: $30.00 - $40.00 per hourWork Location: In person

IT Field Support Lead – West Coast

DeltaTRAK

About DeltaTrakDeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.Position OverviewDeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical supportteam to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.Key ResponsibilitiesLeadership &amp; Service Ownership<ul><li>Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>Define clear roles, responsibilities, escalation paths, and performance expectations for the organization.</li><li>Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul>Cloud Services &amp; Managed Services<ul><li>Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul>Customer Technical Support<ul><li>Oversee first-line customer support for cloud applications and connected devices.</li><li>Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul>SIM Management &amp; Customer Reporting<ul><li>Oversee SIM management across customer deployments, including:</li><li>Monitoring SIM status, health, and activity</li><li>Tracking and reporting SIM usage and billing details</li><li>Identifying anomalies or cost-optimization opportunities</li><li>Ensure reliable delivery of customer reporting, including:</li><li>Monitoring automated reports for accuracy and timeliness</li><li>Producing manual or customized reports for key customers</li><li>Providing reporting support for reviews, audits, and business discussions</li></ul>Cross‑Functional Collaboration<ul><li>Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>Communicate customer insights and field issues to influence product improvements.</li><li>Support product releases, customer readiness, and go-to-market activities.</li></ul>Operational Excellence<ul><li>Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul>Success Metrics<ul><li>High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>SLA compliance and improved mean time to resolution</li><li>Successful customer onboarding and increased platform adoption</li><li>Reduction in recurring platform, SIM, and device-related issues</li><li>Accurate SIM usage and billing visibility with fewer discrepancies</li><li>On-time, accurate delivery of customer reports</li><li>Strong audit outcomes for ISO/GMP compliance</li><li>Healthy team engagement, retention, and performance</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent practical experience.</li><li>7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>3&ndash;7 years leading technical or customer-facing teams.</li><li>Have user experience is using CRM system like SalesForce</li><li>Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>Ability to analyze system data and query databases to support troubleshooting.</li><li>Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>Experience operating in regulated or quality-controlled environments preferred.</li></ul>Pay: $85,000.00 - $95,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Cloud Service Technical Support Manager

Global-e

<div>Global-e (Nasdaq: GLBE) is the world&rsquo;s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.
Responsibilities<ul><li>
Manage the application support engineers, providing line management, mentoring and engagement.</li><li>
Establish work procedures and policies according to department standards.</li><li>
Set, monitor, and manage team targets to ensure KPI and SLA achievement.</li><li>
Ensure ticket queues are managed effectively across Zendesk and JIRA.</li><li>
Raise support-related concerns, issues, and improvement feedback to management.</li><li>
Promote self-service plans to reduce inbound ticket volume.</li><li>
Provide technical support to customers and serve as an escalation point both internally and externally.</li><li>
Handle any escalations that require immediate attention from management.</li><li>
Work collaboratively and cross-functionally with other departments.</li><li>
Present team performance reports and conduct team member performance evaluations.</li><li>
Maximize productivity and ensure the team is highly motivated.</li></ul> 
Requirements:
 
<ul><li>3+ years of experience in an Application Support Lead/Managerial role.</li><li>
Experience in people management and technical direction.</li><li>
Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.</li><li>
Experience in providing services to agreed SLA's/OLA's.</li><li>
Experience in Problem and Incident Management according to ITIL standards.</li><li>
Ability to work in a fast-paced environment.</li><li>
Experience with managing root cause analysis and incident reports.</li><li>
Excellent interpersonal and communication skills.</li><li>
Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.</li><li>
Prior development experience or previous experience in an eCommerce environment is a strong advantage.</li></ul>
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life</div>

Application Support Team Lead

AGFA

<div><div>For the region Middle East Agfa HealthCare is currently looking for a IT Customer Support Lead.</div> 
<div></div>
<div>
Our focus is 100% on providing best-of-suite Enterprise Imaging solutions (PACS/ RIS) that enable secure, effective and sustainable imaging data management, to improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help our customers to achieve their clinical, operational and business strategies.</div> 
<div></div>
<div>
A Customer Support Lead executes on-site and remote customer facing support, across the full Agfa provided IT Enterprise Imaging solutions (PACS/ RIS/VNA) .It is essential to have a solid technical and application knowledge, whilst building a strong relationship with customers. Site ownership and management of problematic incidents are key to ensure full SLA compliance.</div> 
<div></div>
<div>
Job Duties &amp; Accountabilities:</div> 
<div></div>
<ul>
<li>Develop and maintain customer service relationships</li>
<li>Executing regular customer site visits, managing active cases, providing feedback on recent high priority incidents, raising any systems concerns on site.</li>
<li>Ownership of site cases, troubleshooting issues through to resolution.</li>
<li>Liaise with other Agfa Support Teams and third-party suppliers in maintaining services and resolving customer issues.</li>
<li>Attend all relevant meetings with a customer to review, capacity reports and end of life solutions and environments.</li>
<li>Capacity to take control of Service situations, including initiating escalation procedures and following through to customer satisfaction on allocated sites</li>
<li>Provide root cause analysis and improvement recommendations for priority 1 and 2 Incidents.</li>
<li>Drive additional service requests working closely with customers to deliver optimal service.</li></ul> 
<div></div>
<div>
Profile description:</div>
<div>
Technical:</div>
<ul>
<li>Tertiary qualifications in Engineering, Computer Science and/or IT (or) at least 3-4 years of relevant work experience.</li></ul> 
<div></div>
<div>
Experience:</div> 
<div></div>
<div>
General</div>
<ul>
<li>Minimum 3-4 years of experience providing technical support to clients with complex, multiple-platform software environment (within healthcare).</li>
<li>Strong knowledge of operating systems including Linux and Windows</li>
<li>Knowledge of VMware and networking.</li>
<li>Understanding of security patching across operating system and application levels.</li>
<li>Knowledge of DICOM, HL7 and hospital workflows (preferred).</li>
<li>Experience with databases (SQL/Oracle) (preferred).</li>
<li>Experience with storage solutions (preferred).</li>
<li>Experience of working within an ITIL disciplined environment.</li></ul> 
<div></div>
<div>
Specific Skills:</div> 
<div></div>
<ul>
<li>Strong interpersonal skills and customer service focus.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Positive attitude, proactive, self-starter, both action and results oriented.</li>
<li>Well-developed analytical, diagnostic and problem resolution skills.</li>
<li>A strong team player, maintaining a high level of quality in a challenging environment.</li>
<li>Continuous learning orientation; keeping aware of new and emerging technologies.</li></ul> 
<div></div>
<div>
Location: Saudi Arabia, Egypt or Dubai
 
 
We offer:</div>
<div>
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!</div></div>

IT Customer Support Lead

Sofuh-IQ Tech

Job Title: Lead Solutions ArchitectCompany: Sofuh-IQ Tech Location: Education City, Doha, Qatar Salary: QAR 43,000 per monthJob OverviewSofuh-IQ Tech is seeking an experienced and innovative Lead Solutions Architect to design and oversee scalable technology solutions. This role is ideal for a senior technology professional with deep expertise in system architecture, cloud solutions, and enterprise technology design.The Lead Solutions Architect will be responsible for defining technical architectures, guiding development teams, and ensuring alignment between business needs and technology solutions.Key Responsibilities<ul><li>Design and implement scalable, secure, and high-performance system architectures.</li><li>Lead technical strategy and solution design across projects.</li><li>Collaborate with stakeholders to translate business requirements into technical solutions.</li><li>Oversee system integration, architecture standards, and best practices.</li><li>Ensure performance, scalability, and security of systems and applications.</li><li>Mentor engineering teams and provide technical leadership.</li><li>Evaluate new technologies and recommend innovative solutions.</li><li>Support project planning, execution, and technical delivery.</li><li>Contribute to continuous improvement of architecture frameworks.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Proven experience in solutions architecture or senior technical roles.</li><li>Strong knowledge of cloud platforms, system design, and enterprise architecture.</li><li>Excellent analytical, problem-solving, and leadership skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Relevant certifications (e.g., AWS, Azure, TOGAF) are a plus.</li></ul>What We Offer<ul><li>Competitive salary of QAR 43,000 per month</li><li>Opportunity to lead cutting-edge technology solutions</li><li>Innovative and collaborative work environment</li><li>Professional development and certification support</li></ul>Sofuh-IQ Tech is an equal opportunity employer.الراتب المدفوع: QAR٤٣٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Lead Solutions Architect

Hamad International Airport

<div>
 
 
 About the Role
 
 
 
 Lead a team of Supervisors ,Technicians and outsourced vendors in the operation and maintenance of the Civil infrastructure to achieve system availability and Asset performance in line with stipulated KPI&rsquo;s, Prepare Scope of works for Civil infrastructure projects, review and provide technical inputs to design and material submittals, perform Asset condition survey and Quality assurance audits to ensure compliance with international standards and best industry practices. Take charge of all improvement and project works related to Civil infrastructure to ensure seamless integration to existing network.
 
 <ul>
 <li>
 Plan, organize and provide system engineering support and supervision for the operation, maintenance, modification, trouble-shooting and repair of Civil Systems.
 </li>
 <li>
 Manage, monitor and improve FM contractors&rsquo; maintenance delivery while ensuring compliance with best industry practices, local and international standards.
 </li>
 <li>
 Perform toolbox talks/briefing in order to guide and support staff and contractors in their day-to-day activities in compliance with Airport regulations.
 </li>
 <li>
 Perform quality assurance audits for all Civil assets, in order to ensure proper maintenance is performed and implement any improvements that might be needed.
 </li>
 <li>
 Review and validate the newly developed design and construction documents in order to confirm code compliance and existing infrastructure readiness.
 </li>
 <li>
 Support the Lead Civil Technical Officer/Civil Engineer/Facility Manager in the preparation of Budgets, special reports, presentation, approval processes, technical specification, facilities management contract documents, tender documents, operation and maintenance manuals, maintenance SOPs in alignment with Asset Management System.
 </li>
 <li>
 Support the Lead Civil Technical Officer/Civil Engineer in Studying and analyzing Civil assets for the purpose of implementing control measures and improvement projects that shall lead to the reduction of the asset failure risks, the reduction of the asset life cycle costs while maintaining desired level of services and the proper planning of capital assets replacement.
 </li>
 <li>
 Ensure Permit to Work procedures are strictly adhered to by vendors and FM contractor staff.
 </li>
 <li>
 Perform other department duties related to his/her position as directed by the Lead Civil Technical Officer/Civil Engineer/Facility Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About Yo
 
 
 <ul>
 <li>
 Bachelor's Degree in Civil Engineering with 3 years of Job related experience.
 </li>
 <li>
 High School/ Vocational / Diploma with minimum of 4 years of Job related experience.
 </li>
 <li>
 Proficiency in Auto Cad
 </li>
 <li>
 5 years Airport Maintenance Experience
 </li>
 </ul>
 
 
</div>

Civil Technical Officer

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