technical support engineer Jobs in Karachi Pakistan

technical support engineer

customer success manager Jobs in Karachi Pakistan

customer success manager

it technician

customer support executive Jobs in Karachi Pakistan

customer support executive

application support analyst Jobs in Karachi Pakistan

application support analyst

technical support manager

TECHNOSYS 

The Software Support Manager will be responsible for overseeing the support operations for ERP retail clients, ensuring smooth functioning of systems, timely resolution of issues, and high client satisfaction.Key Responsibilities:<ul><li>Team Leadership:</li></ul>Supervise and mentor the software support team, assign tasks, monitor performance, and ensure timely resolution of client issues.<ul><li>Client Support &amp; Issue Resolution:</li></ul>Oversee end-to-end client support processes including issue logging, tracking, troubleshooting, and escalation management. Ensure all client issues are addressed promptly and effectively.<ul><li>ERP System Expertise:</li></ul>Maintain a deep understanding of the company&rsquo;s ERP modules, particularly for the retail domain (sales, inventory, POS, purchase, accounts, etc.). Guide the team in diagnosing and resolving both functional and technical issues.<ul><li>Process Improvement:</li></ul>Continuously review support operations to identify process gaps and implement improvements for efficiency and customer satisfaction.<ul><li>Coordination &amp; Communication:</li></ul>Work closely with the development, QA, and implementation teams to escalate and resolve recurring or complex issues. Communicate technical feedback and enhancement suggestions from clients to the product team.<ul><li>Reporting &amp; Documentation:</li></ul>Maintain detailed logs of client issues, resolutions, and turnaround times. Prepare periodic performance and SLA compliance reports.<ul><li>Training &amp; Development:</li></ul>Conduct regular training sessions for the support team and clients to enhance software understanding and minimize repeated queries.<ul><li>Client Relationship Management:</li></ul>Foster positive client relationships through consistent follow-ups, ensuring customer retention and satisfaction.Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 5&ndash;7 years of experience in software support, with at least 2 years in a managerial role within ERP or retail systems.</li><li>Strong understanding of ERP functionalities in the retail domain (POS, inventory, accounting, etc.).</li><li>Excellent leadership, problem-solving, and communication skills.</li></ul>Timings : 9 AM - 6 PMWorking days : Monday till FridayOnsite positionJob Type: Full-timePay: Rs85,000.00 - Rs110,000.00 per monthWork Location: In person

Erp Software Support Manager

Logix Solutions

Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries. Freshers are encouraged to applyKey Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>0-6 months of experience</li><li>freshers are encouraged to apply.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Level 3 BOS

<div>
 
 Description
 
 
 
 
 Job Description
 
 
 
 We are looking for an experienced and proactive
 
 Executive IT Support (Night Shift)
 
 to join our IT Department. The successful candidate will be responsible for providing technical assistance to end-users, resolving hardware, software, and network-related issues, and ensuring smooth and secure IT operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support to employees for all computer and IT-related issues.
 </li>
 <li>
 Create, modify, and manage user accounts and services across various cloud platforms.
 </li>
 <li>
 Offer support via phone, in-person, and remote tools across multiple platforms.
 </li>
 <li>
 Administer and maintain systems such as Active Directory, Azure, SharePoint, Exchange, Office 365, EndPoints, firewalls, load balancers, email filters, backups, and phone systems.
 </li>
 <li>
 Set up and support Office 365, including configuring devices, email clients, computers, and mobile phones.
 </li>
 <li>
 Work with virtual desktop environments and remote desktop technologies.
 </li>
 <li>
 Configure, deploy, and relocate desktops, laptops, printers, and other related devices.
 </li>
 <li>
 Identify, report, and mitigate potential cybersecurity threats.
 </li>
 <li>
 Configure and manage advanced network firewalls and switches.
 </li>
 <li>
 Troubleshoot, resolve, and document end-user system issues efficiently.
 </li>
 <li>
 Ensure timely resolution of all IT requests with high-quality service.
 </li>
 <li>
 Organize, prioritize, and manage tasks to meet deadlines.
 </li>
 <li>
 Prepare and maintain technical documentation for configurations and procedures.
 </li>
 <li>
 Coordinate and define project scopes with telecom contractors.
 </li>
 <li>
 Perform cabling, equipment installation, and related IT infrastructure tasks.
 </li>
 <li>
 Communicate and follow up with external vendors such as ISPs, cloud providers, and consultants.
 </li>
 <li>
 Research, design, and implement new IT solutions as required by the business.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Good English communication is required.
 </li>
 <li>
 Minimum 2 years of experience in an IT support/help desk role.
 </li>
 <li>
 Certifications (A+, Network+, Microsoft) are preferred but not mandatory.
 </li>
 <li>
 Hands-on experience in configuring and supporting computer hardware, software, and networks.
 </li>
 <li>
 Ability to communicate technical issues clearly to both technical and non-technical users.
 </li>
 <li>
 Proficient in troubleshooting and supporting Windows Servers, VMWare, Hyper-V, Windows 10/11, and Office 365.
 </li>
 <li>
 Strong analytical and problem-solving skills with a quick response approach.
 </li>
 <li>
 Self-motivated, eager to learn, and solution-oriented.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Advanced proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
 </li>
 <li>
 Basic knowledge of Cloud Solutions and Cloud Computing.
 </li>
 <li>
 Understanding of wireless networks setup, maintenance, and troubleshooting.
 </li>
 <li>
 Experience with video conferencing systems, mobile devices (iOS, iPadOS, Android), and other hardware/software tools.
 </li>
 <li>
 Experience providing remote support through phone and remote-access applications.
 </li>
 <li>
 Familiarity with enterprise mobile device management (MDM) is preferred.
 </li>
 <li>
 Hands-on experience with telecom systems, structured cabling, switches, panels, cameras, and access points.
 </li>
 <li>
 Ability to work effectively under pressure and handle multiple tasks simultaneously.
 </li>
 <li>
 Willingness to work flexible hours, weekends, and participate in on-call rotations.
 </li>
 <li>
 Enthusiastic about learning new technologies with opportunities for career growth within the IT department.
 
 
 </li>
 </ul>
 
 Qualification
 
 
 
 <ul>
 <li>
 BSCS / MCS or equivalent degree in IT or a related field.
 </li>
 <li>
 Relevant IT certifications will be a plus.
 </li>
 </ul>
</div>

Executive IT Support (Night Shift)

Premio Travel and Tours

Job Description: We are looking for an IT Support Officer to provide technical assistance and support for computer systems, software, and hardware. The ideal candidate will troubleshoot issues and ensure smooth IT operations within the organization.Key Responsibilities:<ul><li>Provide technical support to staff for hardware, software, and network issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Monitor system performance and resolve technical problems</li><li>Maintain IT inventory and documentation</li><li>Assist in setting up new equipment and user accounts</li></ul>Requirements:<ul><li>Diploma or degree in Information Technology or related field</li><li>1&ndash;3 years of experience in IT support or helpdesk role</li><li>Good knowledge of Windows/Mac OS, MS Office, and networking basics</li><li>Strong problem-solving and communication skills</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

IT Support Officer

Retail online

Job DescriptionWe are looking for an experienced and proactive Executive IT Support (Night Shift) to join our IT Department. The successful candidate will be responsible for providing technical assistance to end-users, resolving hardware, software, and network-related issues, and ensuring smooth and secure IT operations.Key Responsibilities:<ul><li>Provide technical support to employees for all computer and IT-related issues.</li><li>Create, modify, and manage user accounts and services across various cloud platforms.</li><li>Offer support via phone, in-person, and remote tools across multiple platforms.</li><li>Administer and maintain systems such as Active Directory, Azure, SharePoint, Exchange, Office 365, EndPoints, firewalls, load balancers, email filters, backups, and phone systems.</li><li>Set up and support Office 365, including configuring devices, email clients, computers, and mobile phones.</li><li>Work with virtual desktop environments and remote desktop technologies.</li><li>Configure, deploy, and relocate desktops, laptops, printers, and other related devices.</li><li>Identify, report, and mitigate potential cybersecurity threats.</li><li>Configure and manage advanced network firewalls and switches.</li><li>Troubleshoot, resolve, and document end-user system issues efficiently.</li><li>Ensure timely resolution of all IT requests with high-quality service.</li><li>Organize, prioritize, and manage tasks to meet deadlines.</li><li>Prepare and maintain technical documentation for configurations and procedures.</li><li>Coordinate and define project scopes with telecom contractors.</li><li>Perform cabling, equipment installation, and related IT infrastructure tasks.</li><li>Communicate and follow up with external vendors such as ISPs, cloud providers, and consultants.</li><li>Research, design, and implement new IT solutions as required by the business.</li></ul>Required Skills and Experience:<ul><li>Good English communication is required.</li><li>Minimum 2 years of experience in an IT support/help desk role.</li><li>Certifications (A+, Network+, Microsoft) are preferred but not mandatory.</li><li>Hands-on experience in configuring and supporting computer hardware, software, and networks.</li><li>Ability to communicate technical issues clearly to both technical and non-technical users.</li><li>Proficient in troubleshooting and supporting Windows Servers, VMWare, Hyper-V, Windows 10/11, and Office 365.</li><li>Strong analytical and problem-solving skills with a quick response approach.</li><li>Self-motivated, eager to learn, and solution-oriented.</li><li>Comfortable working in a fast-paced environment.</li><li>Advanced proficiency in Microsoft Office (Word, Excel, Outlook, etc.)</li><li>Basic knowledge of Cloud Solutions and Cloud Computing.</li><li>Understanding of wireless networks setup, maintenance, and troubleshooting.</li><li>Experience with video conferencing systems, mobile devices (iOS, iPadOS, Android), and other hardware/software tools.</li><li>Experience providing remote support through phone and remote-access applications.</li><li>Familiarity with enterprise mobile device management (MDM) is preferred.</li><li>Hands-on experience with telecom systems, structured cabling, switches, panels, cameras, and access points.</li><li>Ability to work effectively under pressure and handle multiple tasks simultaneously.</li><li>Willingness to work flexible hours, weekends, and participate in on-call rotations.</li><li>Enthusiastic about learning new technologies with opportunities for career growth within the IT department.</li></ul>Qualification:<ul><li>BSCS / MCS or equivalent degree in IT or a related field.</li><li>Relevant IT certifications will be a plus.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Executive (Night Shift)

Emerald Telecom Private Limited

Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education &amp; Skills<ul><li>Computer science graduation (Mandatory)</li><li>Telerik component</li><li>Desktop applications</li><li>Cefsharp</li><li>Gecko browser</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 2 years (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Inbound Technical Support Representative – UK Market

The HR Software Support Executive is responsible for providing functional and technical support to clients using the HR and Payroll modules of the ERP system. This role ensures smooth operations of HR processes by resolving user issues, providing training, and coordinating with the development team for enhancements and bug fixes.Key Responsibilities: 1. Client Support &amp; Issue Resolution:<ul><li>Provide first-line support for HR, Payroll, Attendance, Leave, and Employee Management modules.</li><li>Troubleshoot functional and technical issues reported by clients and ensure timely resolution.</li><li>Log, track, and monitor support tickets until closure.</li><li>Escalate unresolved issues to higher-level technical teams when necessary.</li></ul>2. System Configuration &amp; Maintenance:<ul><li>Assist clients in setting up and configuring HR-related modules as per organizational policies.</li><li>Support data uploads, employee information updates, and report generation.</li><li>Verify system outputs such as salary slips, attendance reports, and tax deductions.</li></ul>3. Client Training &amp; Implementation Support:<ul><li>Conduct user training sessions for HR teams and end-users to ensure smooth usage of the software.</li><li>Provide post-implementation support and guidance during new client onboarding.</li></ul>4. Documentation &amp; Reporting:<ul><li>Maintain detailed records of client issues, solutions provided, and system updates.</li><li>Prepare periodic reports on client feedback, support performance, and recurring issues.</li></ul>5. Coordination &amp; Continuous Improvement:<ul><li>Coordinate with the development and QA teams to communicate client feedback and suggest product improvements.</li><li>Identify areas where clients can optimize system usage for better HR efficiency.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Human Resource Management, Computer Science, or a related field.</li><li>1&ndash;3 years of experience in ERP or HRMS software support.</li><li>Good understanding of HR processes such as recruitment, payroll, attendance, performance management, and employee records.</li><li>Basic knowledge of databases (SQL) and software troubleshooting.</li><li>Strong communication, problem-solving, and customer service skills.</li></ul>Timings : 9AM - 6PM5 working days OnsiteJob Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

HR Software Support Executive

Explore 1623+ Technical support manager in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.