technical support manager

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer&rsquo;s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
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 Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
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 Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
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 Proactive Programs: Operate and drive account health campaigns for your portfolio of customers.
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 Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
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 Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
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 Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
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 Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
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 Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
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 Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
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 Query Development: Create SQL-based queries to identify and address emerging technical issues.
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 On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management.
 
 
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 What We&rsquo;re Looking For
 
 
 
 Professional Experience &amp; Performance
 
 
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 1 to 2 years of experience in Technical Support with a permanent employment status.
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 Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.
 
 
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 Communication &amp; Collaboration
 
 
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 Full professional fluency in spoken and written English.
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 Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
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 Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
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 A collaborative partner capable of working effectively in a professional, cross-functional environment.
 
 
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 Technical Expertise
 
 
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 Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
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 Systems &amp; Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
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 Deep familiarity with Motive&rsquo;s product suite, specifically focusing on Compliance, Asset, and Safety.
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 Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms.
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 API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
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 Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.
 
 
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 Strategic Problem Solving
 
 
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 Ability to identify technical trends and implement solutions that prevent field failures.
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 Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
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 Strong analytical skills with the ability to manage critical escalations in high-pressure environments.
 
 
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 Education &amp; Availability
 
 
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 Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
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 Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.
 
 
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 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Technical Account Manager - MMC

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Switzel International

Job Title: IT Administrator &amp; TechnicianJob Location: Dha Phase 8, LahoreJob Type: Part Time &ndash; Per VisitPaid: Per Visit (Decide at Time of Interview)Switzel International is an International Construction Modelling company having its regional office in Lahore. We are startup our new office looking for an IT Administrator who is familiar with managing Local Server, Routers, Access Points, IT Asset management and buying, Troubleshoot IT Issues on Network, Install Windows and Software Especially Crack versions and new Software installations. Taking care of CCTV camera and Biometric Machine.Key Duties and Responsibilities<ul><li>Network &amp; Server Management: Monitoring, maintaining, and configuring servers, routers, switches, and firewalls.</li><li>System Maintenance: Installing and updating operating systems (Windows/Linux/macOS), software, and hardware.</li><li>User Support &amp; Access: Managing user accounts and permissions (e.g., Active Directory) and providing technical support to staff.</li><li>Security &amp; Data Protection: Implementing security protocols, patching systems, and managing data backups and recovery.</li><li>Troubleshooting: Diagnosing and resolving hardware, software, and network issues.</li><li>Technical Support: Providing IT support to employees, resolving hardware/software issues, and troubleshooting network connectivity problems.</li><li>Security &amp; Maintenance: Installing/upgrading software and hardware, performing security updates, and implementing daily backups to ensure data integrity.</li><li>Asset Management: Maintaining inventory of IT equipment, managing software licenses, and dealing with vendors for procurement.</li><li>System Monitoring: Monitoring network performance to prevent issues and ensure 100% uptime</li></ul>Required Qualifications and Skills<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: 1&ndash;2 years minimum in system or network administration.</li><li>Technical Skills: Proficiency in Windows Server/desktop, Linux, network protocols (TCP/IP), and cloud services.</li></ul>Pay: Rs1,000.00 - Rs1,500.00 per dayWork Location: In person

IT Manager (Part Time - Paid Per Visit)

MOHAMAD AMIN BROS (PRIVATE) LIMITED

Job description<ul><li>Establish trust and maintains a high level of confidentiality for all activities/tasks.</li><li>An innate understanding of urgency and the escalation of issues quickly.</li><li>Anticipates technology needs of Executives and offers solutions proactively</li><li>Establish relationships cross-functionally to initiate and drive escalations to aggressive closure.</li><li>Perform software and hardware configuration across diverse platforms.</li><li>Recommend new and upgraded technologies based on industry trends that would increase the efficiency and/or effectiveness of the Executive team.</li><li>Contribute to various forms of documentation (Processes, Policies, Training Material).</li><li>Provide Audio/Video and Computing support for high-profile onsite/offsite presentations, events, and meetings.</li><li>Ability to troubleshoot with flexibility and success across varying technology platforms such as PC etc.</li><li>Provide consultation, engineering guidance, and technical advice on IT infrastructure planning by assessing the implications of IT technologies and strategies on the Executive computing experience.</li><li>Urgently facilitates, validates, and participates in hardware and infrastructure troubleshooting, and tests to identify system errors and ensure solutions are identified that meet functional expectations.</li><li>Evaluates new service options, identifies issues and impacts, and makes recommendations</li><li>Translates business requirements and functional specifications into technical requirements and facilitates the identification of acceptable solutions..</li><li>Develops or modifies infrastructure solutions within designated computing environments by identifying technical solutions to business problems.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Executive

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

<div>
 
 Who We Are:
 
 
 
 We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to join our team to help and drive the growth and success of our company.
 
 
 
 Who You Are:
 
 
 
 A seasoned IT professional who has experience working with consulting teams in an MSP environment and managing and supporting small to medium-sized clients. You stand out among other candidates because you possess strengths with key client relationship characteristics from communication to management of client support tickets, projects, schedules, and client KPIs. You have a proven track record of dealing directly with and taking full responsibility/ownership of client relationships and can easily evaluate the customer's needs and work with ICE's internal engineering teams to provide the right solutions.
 
 
 
 So here is the Job:
 
 
 
 This position will be located at our corporate offices in Lahore, Pakistan the Client Success Manager is responsible for working with our customer to understand the customer's IT needs and building a strong relationship with the customer. The role requires the ability to pull detailed data, analyze it, and provide recommendations based on their understanding of the processes, people and/or system(s) they are working with. You will identify problematic areas and help implement strategic solutions. Work with ICE internal engineering teams to ensure that the customer's IT infrastructure is secured and running based on customer's organizational policies. You are the customer's point of contact for everything regarding your customer, including all support services (desktop, network, and systems). Your professional disposition is always positive and you champion client success at all levels of the organization. Your job scope will fluctuate based on the customer's business needs.
 
 
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
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 6-11 years' experience (Ideally, 4+ yrs with a premier Business or Technology consulting company) and directly working with customers
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 Bachelor's Degree in computer science or 5+ years of exp. of BS/BA or Equivalent
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 Experience w/ ticketing &amp; quotation Apps i.e., Connect Wise and QuoteWerks or similar
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 Experience in technical management, information analysis and of computer hardware/software systems
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 Proficient w/MS Office Suite, Project, Visio, Excel, PP, Outlook, Internet, and Intranet
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 Excellent organizational skills, multi-task and prioritize in a fast-paced office environment
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 Ability to exercise sound decision-making, good initiative, positive and upbeat attitude
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 Attention to detail and high level of accuracy while performing job duties
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 Maintain, organize documentation on file servers in a concise and methodically manner
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 Excellent overall communication skills, able to provide a high level of customer service
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 Ability to work collaboratively and professionally with the customer, internally, vendors or others
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 Ability to perform under pressure and can interact effectively with clients
 
 
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 Nice to Have
 
 
 
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 Proven track record of building/maintaining client relationships
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 Strong Data, CRM, Cloud or Digital project experience
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 Demonstrated Adaptability - Ability to drive forward in ambiguous environments
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 Experience working in regulated industries (E.g., Fin Serv, Healthcare, Life Sciences)
 
 
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 Benefits
 
 
 
 Excellent company benefits including health insurance, PTO, 401(K) with company match and bonus plan.
</div>

IT Manger/IT Technical Account Manager

HR Force International

Job Summary:Programmers Force is looking for a motivated Associate Product Manager (APM) to support the development and growth of our SaaS products. This role is ideal for candidates with experience in product research, competitive analysis, and working closely with technical teams on APIs, integrations, and workflows.Key Responsibilities:<ul><li>Assist in product planning, roadmap execution, and feature prioritization</li><li>Conduct market research, customer analysis, and competitive intelligence</li><li>Collaborate with engineering teams on APIs, integrations, and system workflows</li><li>Gather and translate business requirements into product specifications</li><li>Support product positioning, messaging, and go-to-market initiatives</li><li>Work with cross-functional teams including Engineering, Sales, and Marketing</li><li>Analyze product performance and recommend improvements</li><li>Use AI/LLMs and modern tools to enhance productivity and decision-making</li></ul>Requirements:<ul><li>1&ndash;3 years of experience in Product Management / Associate Product Manager role (preferably SaaS)</li><li>Strong understanding of APIs, integrations, and technical workflows</li><li>Experience in market research, competitor analysis, or product strategy</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and stakeholder management abilities</li><li>Ability to prioritize tasks in a fast-paced environment</li></ul>Pay: Rs100,000.00 - Rs300,000.00 per monthWork Location: In person

Associate Product Manager (SaaS)

Tech Hub Systems Faisalabad

Job Title: IT Manager in IT Training InstituteLocation: Lahore, ShaddharaJob Summary:We are seeking a skilled and proactive IT Manager to manage the IT infrastructure of our training institute/school. The ideal candidate will ensure smooth operation of all technical systems, support teaching and training activities, and lead IT-related projects efficiently.Key Responsibilities:<ul><li>Manage the complete IT infrastructure of the institute, including computer labs, networking, and systems.</li><li>Ensure all lab systems are properly configured and ready for IT courses such as programming, networking, software development, and graphic design.</li><li>Install, update, and maintain required software and tools for different training programs.</li><li>Provide technical support to instructors and students during practical sessions.</li><li>Monitor network performance, internet connectivity, and resolve technical issues efficiently.</li><li>Maintain IT inventory, including hardware, software licenses, and equipment.</li><li>Assist management in planning and upgrading IT infrastructure according to course requirements.</li></ul>Preferred Skills &amp; Requirements:<ul><li>Education: BS in Computer Science (BSCS), Information Technology (BSIT), or Software Engineering (BSSE) or Relevant Degree.</li><li>Experience: 3 to 4 years of relevant experience, preferably in an IT training institute or educational environment.</li><li>Strong knowledge of computer hardware, networking, and system troubleshooting.</li><li>Familiarity with programming environments, databases, and development tools.</li><li>Experience with Windows/Linux operating systems and basic server management.</li><li>Understanding of IT lab setup and training requirements.</li><li>Knowledge of cybersecurity practices and data protection.</li><li>Good communication and interpersonal skills.</li><li>Ability to manage multiple tasks and work independently.</li></ul>Job Type: Full-timeWork Location: On the road

IT Manager in IT Training Institute

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