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technical support manager

Yummy Milk Products (Pvt) Ltd

Yummy Ice Cream is looking for a proactive and detail-oriented Technical Assistant Operations Manager to support daily factory operations and work closely with management to improve operational efficiency. The role involves data analysis, documentation, inventory monitoring, process audits, reporting, and coordination across departments to ensure smooth business operations.Key Responsibilities<ul><li>Assist management in day-to-day operational activities</li><li>Collect, compile, and analyze data</li><li>Manage and maintain technical documentation</li><li>Conduct system audits and process compliance checks</li><li>Prepare operational reports, dashboards, and performance analysis</li><li>Inter Department Coordination</li><li>Assist in implementing operational controls and best practices</li><li>Maintain accurate records and documentation across departments</li></ul>Requirements<ul><li>Bachelor's degree in Engineering, Food Technology, Industrial Management, Supply Chain, Business Administration, or a related field</li><li>Fresh graduates are encouraged to apply</li><li>Ability to work independently and with in teams</li><li>Candidates with 0&ndash;4 years of relevant experience will be preferred</li><li>Strong analytical and problem-solving skills</li><li>Good command of Microsoft Excel and reporting tools</li><li>Ability to work with data, systems, and documentation</li><li>Strong follow-up, coordination, and organizational skills</li><li>Quick learner with a proactive approach to solving problems (Strong Requirement)</li></ul>Pay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Technical Assistant Operations Manager

Iyrix Technologies

We're looking for a Chat &amp; Technical Support Specialist who can be the first line of trust for our customers. You'll resolve real technical issues &mdash; email deliverability problems, DNS misconfigurations, inbox setup errors &mdash; fast, clearly, and without handholding. If you're someone who gets satisfaction from turning a frustrated customer into a loyal one, this role is for you.---Key Requirements<ul><li>On-site role at our Johar Town, Lahore office (6 PM &ndash; 3 AM PKT, Monday to Saturday)</li><li>Hands-on experience in customer support, technical support, or a similar client-facing role</li><li>Minimum 1 year of experience in live chat or technical support, preferably in a SaaS or tech environment</li><li>Strong written English &mdash; clear, professional, and human</li></ul>---What You'll Own<ul><li>Handle inbound customer queries via live chat and email &mdash; troubleshoot issues, provide step-by-step guidance, and close tickets without unnecessary back-and-forth</li><li>Support customers through onboarding &mdash; domain setup, DNS record configuration (SPF, DKIM, DMARC), mailbox provisioning, and connecting inboxes to outreach tools like Instantly.ai or Smartlead</li><li>Diagnose and resolve email deliverability issues &mdash; bounce rates, blacklisting, warm-up problems, sending limits, and authentication failures</li><li>Jump on video calls or record and send Loom walkthroughs when a written explanation isn't enough &mdash; sometimes showing is faster than telling</li><li>Escalate complex or unresolved issues to the technical team with clear, detailed context &mdash; no vague handoffs</li><li>Maintain and update the customer-facing knowledge base: help articles, setup guides, and FAQs</li><li>Follow up with customers post-resolution to ensure issues are fully closed and satisfaction is confirmed</li><li>Identify recurring pain points and flag them to the product and ops team to reduce ticket volume over time</li></ul>---What We're Looking For<ul><li>Prior experience in live chat or email-based technical support with measurable outcomes &mdash; resolution time, CSAT scores, or ticket volume handled</li><li>Basic understanding of email infrastructure: how domains, DNS records, MX, SPF, DKIM, and DMARC work</li><li>Familiarity with Google Workspace and/or Microsoft 365 &mdash; account setup, admin panel navigation, and common user issues</li><li>Comfortable using support tools &mdash; Intercom, Crisp, Freshdesk, Zendesk, or equivalent</li><li>At ease on video calls and screen recordings &mdash; you can record a clear, confident Loom or hop on a call without hesitation</li><li>Strong written communication &mdash; you explain technical things in plain language without being condescending</li><li>Calm under pressure &mdash; you de-escalate, not inflame</li><li>Self-organised and proactive &mdash; you don't wait to be told what's broken; you notice it first</li></ul>---Bonus Points If You Have<ul><li>Experience supporting cold email platforms, email deliverability tools, or managed inbox services</li><li>Familiarity with Cloudflare DNS management or domain registrar platforms (NameSilo, GoDaddy, Namecheap)</li><li>Exposure to tools like Instantly.ai, Smartlead, Apollo.io, or similar outbound sales platforms</li><li>Basic understanding of API concepts or SaaS product workflows &mdash; you don't need to code, but knowing how things connect helps</li><li>Prior experience in a B2B SaaS or email infrastructure company</li></ul>---Interested? Apply via LinkedIn or send your CV to careers@iyrix.com with the subject line:&quot;Chat &amp; Technical Support Specialist &ndash; Application&quot;Pay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>When can you join?</li><li>A customer messages you saying their emails are going to spam even though their domain is set up. Walk us through how you'd troubleshoot this &mdash; step by step.</li><li>Describe a time you had a frustrated or impatient customer. What was the issue, how did you handle it, and what was the outcome?</li><li>Record a 2&ndash;3 minute Loom explaining what SPF, DKIM, and DMARC are, as if you're explaining it to a non-technical customer who just bought a cold email inbox package.</li><li>Shift timings are 6pm to 3am, is it okay for you?</li></ul>Experience:<ul><li>Chat Support: 1 year (Required)</li></ul>Work Location: In person

Chat & Technical Support Specialist (70k - 100k)

Associated Technologies Pvt. Ltd.

Engineering Company is seeking a motivated and technically skilled IT Support Officer to manage day-to-day IT operations, provide technical support, coordinate with technology vendors, and ensure the smooth functioning of the organization's IT infrastructure. The ideal candidate should possess strong knowledge of ERP systems, Oracle databases/applications, networking, hardware troubleshooting, and vendor management.Key Responsibilities<ul><li>Provide technical support to users regarding hardware, software, networking, and system-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment</li><li>Manage and support ERP systems, Oracle-based applications, and other business software solutions</li><li>Troubleshoot software, system, and network-related issues and ensure timely resolution</li><li>Monitor and maintain LAN, WAN, internet connectivity, Wi-Fi networks, and related infrastructure</li><li>Coordinate with vendors for procurement, maintenance, and support of IT equipment and services</li><li>Visit local markets and technology suppliers to identify, evaluate, and onboard new vendors</li><li>Obtain quotations, negotiate pricing, and coordinate procurement of IT hardware and software</li><li>Maintain inventory records of IT assets, licenses, and equipment</li><li>Assist in software deployment, system upgrades, and implementation of new technologies</li><li>Manage user accounts, access rights, email systems, and basic cybersecurity controls</li><li>Ensure data backup procedures and system security measures are properly implemented</li><li>Prepare IT documentation, reports, asset records, and support logs</li><li>Coordinate with departments to understand business requirements and provide appropriate IT solutions</li><li>Support ERP enhancement projects and digital transformation initiatives</li></ul>Required Skills &amp; Knowledge<ul><li>Strong knowledge of ERP systems and business applications</li><li>Experience working with Oracle ERP, Oracle Database, or Oracle-based applications</li><li>Sound understanding of networking concepts including LAN, WAN, TCP/IP, DNS, DHCP, VPN, and Wi-Fi management</li><li>Knowledge of Windows operating systems, Microsoft Office 365, and user support services</li><li>Experience in hardware troubleshooting and IT infrastructure support</li><li>Understanding of IT procurement and vendor management processes</li><li>Familiarity with cybersecurity best practices and data protection measures</li><li>Strong analytical, troubleshooting, and problem-solving skills</li><li>Ability to manage multiple tasks and priorities effectively</li></ul>Qualification<ul><li>Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field</li></ul>Experience<ul><li>2&ndash;5 years of relevant experience in IT Support, System Administration, ERP Support, or IT Operations</li><li>Experience with ERP implementation or support will be preferred</li><li>Experience in vendor management and IT procurement will be an added advantage</li></ul>Behavioral Competencies<ul><li>Strong problem-solving and analytical mindset</li><li>Excellent communication and coordination skills</li><li>Customer-focused approach with a service-oriented attitude</li><li>Ability to work independently and within a team environment</li><li>Strong organizational and documentation skills</li><li>Proactive approach to identifying and resolving IT issues</li></ul>Benefits<ul><li>Market Competitive Salary</li><li>Annual Bonuses</li><li>Paid Leaves</li><li>Lunch Facility (subsidized)</li><li>Career Growth Opportunities</li><li>Professional Working Environment</li></ul>How to ApplySend your updated CV to: recruitmentdrive100@gmail.comSubject Line: IT Support OfficerPay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

IT Support Officer

Accounts Automated (BPO/Outsourcing)

About UsWe are a growing Australian-centric accounting firm providing specialized bookkeeping, taxation, payroll, and advisory services to a diverse portfolio of SMEs across Australia. We pride ourselves on using a modern, cloud-based tech stack to deliver high-quality compliance and advisory support. We are seeking a detail-oriented Accounts Associate to join our team and act as a bridge between our trainees and senior management.About the RoleAs an Accounts Associate, you will take ownership of a dedicated client portfolio. You will move beyond basic data entry to handle complex reconciliations, BAS/IAS preparation, and end-to-end payroll. You will also play a pivotal role in mentoring our Accounts Trainees, ensuring that the foundational work meets the high standards required for Australian statutory reporting.Key Responsibilities<ul><li>Portfolio Management: Manage day-to-day bookkeeping for a suite of Australian clients, ensuring &quot;real-time&quot; data accuracy.</li><li>BAS &amp; Compliance: Prepare Business Activity Statements (BAS) and Installment Activity Statements (IAS), ensuring correct GST, WET, or Luxury Car Tax treatment where applicable.</li><li>Mentorship: Supervise and review the work of Accounts Trainees, providing technical guidance on Australian coding and compliance.</li><li>Advanced Reconciliations: Perform complex balance sheet reconciliations, including inter-company accounts and loan accounts.</li><li>AU Payroll &amp; STP: Manage end-to-end payroll, ensuring compliance with Single Touch Payroll (STP) Phase 2, Superannuation Guarantee, and WorkCover requirements.</li><li>Year-End Prep: Assist in preparing year-end workpapers and draft financial statements to a &quot;Partner-ready&quot; standard.</li><li>Process Optimization: Identify and implement Xero apps or workflow automations (e.g., Dext, Hubdoc, or Ignition) to improve efficiency.</li><li>Client Communication: Act as a primary point of contact for routine client queries regarding their accounts and ATO lodgment deadlines.</li></ul>About You<ul><li>Education: Bachelor&rsquo;s degree in Accounting/Finance; ACCA/CA/CPA (Qualified or Finalist).</li><li>Experience: 1&ndash;2 years of experience in an accounting firm, specifically working on Australian client files.</li><li>Technical Mastery: Advanced proficiency in Xero (Xero Advisor Certification is a major plus) and MS Excel.</li><li>AU Knowledge: Solid understanding of the Australian Tax Office (ATO) compliance calendar, GST legislation, and the AU Financial Year (July&ndash;June).</li><li>Leadership: Natural ability to mentor juniors and catch errors before they reach the manager level.</li><li>Communication: High-level professional English, with the ability to explain financial concepts clearly to Australian business owners.</li></ul>What We Offer<ul><li>Technical Growth: Direct exposure to complex Australian tax structures and advisory work.</li><li>Leadership Path: A clear trajectory toward a Senior Associate or Assistant Manager role.</li><li>Modern Environment: A firm that values automation and cloud-based efficiency over manual entry (Xero, Hubdoc, SuiteFiles).</li><li>Work-Life Balance: Early shift (7:00 AM &ndash; 4:00 PM) aligning with Australian business hours, leaving your afternoons free.</li></ul>Location: Fairways Commercial, Defence Raya, DHA Phase 6, Lahore Job Type: Full-time Work Location: In personWork Location: In person

Accounts Associate

Compass Training and Consultancy Pvt. Ltd.

Technical Project / Program ManagerLocation: Lahore, Pakistan (on-site / hybrid) Type: Full-time Reports to: Director of Delivery / Principal Consultant Team: Offshore DeliveryAbout the RoleWe are a Microsoft-focused technology consultancy delivering custom application development, Azure cloud migrations, and generative AI solutions to clients in the US and beyond. We are hiring a Technical Project Manager to lead our Lahore-based offshore delivery team and own end-to-end execution across concurrent client engagements.This is a hands-on leadership role for someone who can bridge US client expectations and offshore execution, run disciplined delivery, and stay close enough to the technology to make sound calls on scope, risk, and quality. You will be the operational backbone that keeps projects on time, on budget, and aligned to client outcomes.What You'll Do<ul><li>Own the full delivery lifecycle for multiple concurrent projects spanning custom app development, Azure migrations, and Gen AI builds &mdash; from kickoff through deployment and handover. Manage and coordinate the offshore engineering team (developers, cloud engineers, data/AI specialists), including task allocation, capacity planning, and daily standups across time zones. Serve as the primary delivery point of contact for US-based clients and stakeholders, running status reviews, managing expectations, and translating business requirements into clear technical workstreams. Build and maintain project plans, sprint backlogs, Gantt charts, and resource/hours estimates; track progress against scope, timeline, and budget. Manage scope, change requests, risks, and dependencies proactively; escalate early and propose mitigation. Drive Agile/Scrum ceremonies (sprint planning, backlog grooming, retrospectives) and adapt process to fit fixed-fee and time-and-materials engagements. Partner with technical leads on solution decisions, effort estimation, and SOW/proposal inputs. Enforce delivery quality, documentation standards, and client reporting cadence. Coordinate across the US&ndash;Pakistan time gap to ensure smooth handoffs and overlap for critical communication windows.</li></ul>What You BringRequired<ul><li>4&ndash;5 years of experience managing technical projects and offshore/distributed engineering teams. Demonstrated delivery of software development and/or cloud projects, ideally in a consulting or services environment serving overseas (US/EU) clients. Working knowledge of the Microsoft Azure ecosystem (cloud migrations, app services, Azure AI / OpenAI) sufficient to lead technical conversations and assess risk. Strong grounding in Agile/Scrum and modern project management. Excellent written and spoken English; able to communicate confidently with US clients and senior stakeholders. Proven ability to manage scope, budget, and competing priorities across multiple simultaneous engagements. Comfortable working hours that overlap with US (Pacific) time zones as needed.</li></ul>Preferred<ul><li>Hands-on or prior technical background (development, cloud engineering, or data/AI) before moving into project management. Exposure to generative AI / LLM projects (RAG, Azure AI Foundry, prompt engineering, AI agents). Experience with custom application development across web, integration, and Power Platform / M365. PMP, PMI-ACP, Certified ScrumMaster (CSM), or Microsoft Azure certifications. Experience writing or contributing to SOWs, proposals, and effort/hours estimates.</li></ul>What Success Looks Like<ul><li>Projects delivered on schedule and within estimated hours, with clean client handovers. High client satisfaction and repeat/expanded engagements. A well-organized, accountable offshore team operating with clear priorities and minimal escalation. Reliable, transparent reporting that gives leadership and clients confidence at every stage.</li></ul>Why Join Us<ul><li>Work directly on cutting-edge Azure and generative AI engagements for established US clients. High-ownership role with visibility to leadership and real influence over how delivery runs. Growth path as the offshore delivery practice scales.</li></ul>To apply, submit your resume along with a brief note on a complex offshore project you delivered and how you kept it on track.Application Question(s):<ul><li>How would you you rate your english communication out of 10?</li></ul>Work Location: In person

Technical Project / Program Manager

Joyland (Pvt) Ltd

We&rsquo;re Hiring for our New Project: Procurement Manager (Technical Procurement)Location: LahoreRequirements: <ul><li>Bachelor&rsquo;s degree in Mechanical Engineering</li><li>Minimum 5 years of experience in procurement/purchasing</li><li>Strong knowledge of mechanical equipment, spare parts, and industrial materials</li><li>Excellent vendor management and negotiation skills</li><li>Strong communication and analytical abilities</li></ul>Apply Now!Send your updated CV to: azka@joyland.com.pk or 0333-6499840Work Location: In person

Procurement Manager (Technical)

Cakes & Bakes

Job Title: Deputy Manager Maintenance Location: Lahore Job Type: Full-Time Qualification: BE / BSc in Electrical or Mechatronics Engineering Experience: Minimum 5 to 8 years of relevant experience, including at least 2 years in Food, FMCG, or Industrial Bakery environments. Skills:<ul><li>Strong hands-on experience in maintenance, troubleshooting, and reliability management of bakery and industrial production equipment, including mixers, ovens, packaging machinery, conveyors, HVAC systems, boilers, compressors, and refrigeration utilities.</li><li>Sound knowledge of preventive, predictive, and breakdown maintenance practices.</li><li>Experience with PLCs, automation systems, motor controls, instrumentation, and electrical systems.</li><li>Strong understanding of spare parts planning, inventory control, and maintenance budgeting.</li><li>Familiarity with HACCP, GMP, food safety standards, and Lock-Out/Tag-Out (LOTO) procedures.</li><li>Ability to analyze equipment performance, identify root causes of failures, and implement corrective actions.</li><li>Proficiency in MS Office and maintenance management systems.</li><li>Strong leadership, communication, problem-solving, and team management skills.</li><li>Ability to lead maintenance operations while ensuring maximum equipment reliability and minimum production downtime.</li></ul>Responsibilities:<ul><li>Lead and supervise day-to-day maintenance operations of production lines, utilities, and facility equipment.</li><li>Ensure maximum equipment availability and reliability through effective maintenance planning and execution.</li><li>Develop and implement preventive and predictive maintenance programs to minimize breakdowns and production interruptions.</li><li>Diagnose complex technical issues and coordinate timely corrective actions.</li><li>Monitor and improve the performance of utility systems, including HVAC, boilers, compressors, refrigeration units, generators, and electrical distribution systems.</li><li>Ensure compliance with HACCP, GMP, food safety standards, occupational safety requirements, and LOTO procedures.</li><li>Manage maintenance records, equipment history, work orders, and spare parts inventory.</li><li>Coordinate closely with Production, Quality, and Supply Chain teams to support uninterrupted plant operations.</li><li>Lead, coach, and develop maintenance engineers, supervisors, technicians, and support staff.</li><li>Analyze maintenance KPIs, downtime trends, and equipment reliability data to drive continuous improvement initiatives.</li><li>Assist in maintenance budgeting, cost control, vendor management, and procurement of spare parts and services.</li><li>Support installation, commissioning, and improvement projects related to plant equipment and utilities.</li><li>Ensure effective resource utilization and adherence to maintenance schedules.</li><li>Perform any other task assigned by the Plant Manager or Head of Engineering.</li></ul>About Us: We are a progressive food manufacturing company committed to producing high-quality bakery and food products through advanced technology, efficient operations, and skilled professionals. We believe in operational excellence, continuous improvement, and developing talented individuals who contribute to our long-term success.Why Join Us?<ul><li>Competitive salary and benefits.</li><li>Career growth opportunities in engineering and plant operations.</li><li>Exposure to modern food manufacturing technologies and processes.</li><li>Professional, collaborative, and learning-oriented work environment.</li></ul>Note: Only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs80,000.00 - Rs130,000.00 per monthWork Location: In person

Deputy Manager Maintenance

Explore 419+ Technical support manager in Lahore this June. Find roles across top companies and apply now to boost your career.