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technical support manager

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div>
Who We Are:

Motive builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust Motive's integrated platform to power their operations, prevent accidents and reduce costs.
At Motive, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We're motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. Motive is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role:

Motive is seeking an experienced Senior Technical Account Manager (TAM) to join our Global Technical Support organization, providing white-glove service and strategic technical leadership to our premier customers. In this role, you will bridge the gap between relationship management and high-level problem solving, proactively auditing account health while mentoring Technical Support Engineers within your segment.

You will serve as a strategic partner to your customers, overseeing environment health through feature consultations, expedited escalations, and tailored training recommendations. With a relentless focus on root-cause analysis, you excel at resolving obscure technical challenges and translating those findings into actionable insights. By championing the customer's voice across Support, Product, and Engineering, you will directly influence technical requirements and drive process improvements that redefine the customer experience.

What You'll Do:
<ul>
<li>Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.</li>
<li>Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.</li>
<li>Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.</li>
<li>Proactive Programs: Operate and drive account health campaigns for your portfolio of customers.</li>
<li>Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.</li>
<li>Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.</li>
<li>Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.</li>
<li>Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.</li>
<li>Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.</li>
<li>Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
</li><li>Query Development: Create SQL-based queries to identify and address emerging technical issues.</li>
<li>On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management.</li></ul> 


What We're Looking For:
<h4 class="jobSectionHeader">
Professional Experience &amp; Performance</h4>
<ul><li>1 to 2 years of experience in Technical Support with a permanent employment status.</li>
<li>Demonstrated history as an exceptional performer with a proactive &quot;above and beyond&quot; mindset.</li>
</ul><h4 class="jobSectionHeader">Communication &amp; Collaboration</h4>
<ul><li>Full professional fluency in spoken and written English.</li>
<li>Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).</li>
<li>Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.</li>
<li>A collaborative partner capable of working effectively in a professional, cross-functional environment.</li>
</ul><h4 class="jobSectionHeader">Technical Expertise</h4>
<ul><li>Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.</li>
<li>Systems &amp; Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.</li>
<li>Deep familiarity with Motive's product suite, specifically focusing on Compliance, Asset, and Safety.</li>
<li>Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms.</li>
<li>API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).</li>
<li>Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.</li>
</ul><h4 class="jobSectionHeader">Strategic Problem Solving</h4>
<ul><li>Ability to identify technical trends and implement solutions that prevent field failures.</li>
<li>Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.</li>
<li>Strong analytical skills with the ability to manage critical escalations in high-pressure environments.</li>
</ul><h4 class="jobSectionHeader">Education &amp; Availability</h4>
<ul><li>Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.</li>
<li>Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.</li>
</ul><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Technical Account Manager

Aetheron Private Limited

Job Title: Technical Support Officer Location: Lahore Salary: PKR 80,000 per month Job Type: Full-Time (Monday to Friday)Job OverviewWe are seeking a competent and proactive Technical Support Officer to join our Lahore office. The ideal candidate will be responsible for providing technical assistance, troubleshooting IT-related issues, and ensuring smooth day-to-day operations of systems and networks.Key Responsibilities<ul><li>Provide technical support to employees for hardware, software, and network-related issues</li><li>Install, configure, and maintain computer systems, laptops, printers, and other IT equipment</li><li>Diagnose and troubleshoot system, network, and application problems in a timely manner</li><li>Manage user accounts, email setups, and access permissions</li><li>Monitor system performance and ensure security protocols are followed</li><li>Maintain IT inventory, including hardware and software assets</li><li>Coordinate with vendors for equipment servicing and maintenance when required</li><li>Document technical issues, solutions, and standard operating procedures</li><li>Assist in system upgrades, backups, and data recovery processes</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li><li>Minimum 2&ndash;3 years of experience in a similar technical support role</li><li>Strong knowledge of Windows operating systems, basic networking, and troubleshooting</li><li>Familiarity with Microsoft Office 365, email configuration, and remote support tools</li><li>Good understanding of IT security and data protection practices</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks efficiently</li></ul>Pay: Rs80,000.00 per hourWork Location: In person

Technical Support Officer

PROPERTY BUY-RENT (SMC -Private) Limited

ABOUT THE ROLEWavetel Business Ltd is a UK-based telecoms provider delivering hosted VoIP, SIP trunking, cloud PBX, and business broadband solutions. We are looking for an Technical Support Engineer to oversee our VoIP and PBX support operations from our Lahore office.You will be looking VoIP and SIP issues, and help build the processes and standards that keep our operations running at their best.KEY RESPONSIBILITIES<ul><li>Provide advanced support for VoIP, PBX, and SIP-related issues</li><li>Work across multiple PBX platforms BT, 3CX, Yeastar, and Asterisk-based systems</li><li>Configure, monitor, and troubleshoot SIP servers, domains, and VoIP services</li><li>Handle escalated issues and ensure timely resolution</li><li>Oversee remote customer support and maintain high satisfaction levels</li><li>Develop support processes, documentation, and best practices</li><li>Coordinate with internal teams (technical, field, billing, sales)</li></ul>REQUIRED SKILLS &amp; EXPERIENCE<ul><li>Strong hands-on experience with Asterisk</li><li>Deep knowledge of VoIP technologies and PBX systems</li><li>Solid understanding of SIP protocols, server and domain management</li><li>Background in remote support environments</li><li>Troubleshooting and analytical skills</li></ul>PREFERRED QUALIFICATIONS<ul><li>Bachelor's in engineering or related field</li><li>Experience with cloud-based telephony solutions</li><li>Networking knowledge: VoIP, SIP, TCP/IP, routing, firewalls</li><li>Familiarity with monitoring and ticketing tools</li><li>VoIP, Networking, or Asterisk certifications (a plus)</li></ul>WHAT WE OFFER<ul><li>Competitive salary</li><li>Work with cutting-edge VoIP and cloud telephony platforms</li><li>5 days a Week Monday to Friday</li></ul>Pay: Rs90,000.00 - Rs150,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Asterisk and PBX system/VoIP: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Technical Support Engineer (VoIP / Asterisk)

PEPLE PVT LTD

We are looking for a skilled and proactive IT Support Executive to join our client. The ideal candidate will be responsible for maintaining the hotel&rsquo;s IT systems, troubleshooting technical issues, and ensuring smooth day-to-day operation of hardware, software, and network systems.Job Responsibilities:<ul><li>Provide technical support for desktops, laptops, printers, scanners, and other IT equipment.</li><li>Troubleshoot hardware, software, and network-related issues promptly.</li><li>Install, configure, and maintain operating systems, applications, and antivirus software.</li><li>Monitor and maintain Wi-Fi, LAN/WAN connectivity, and internet services across the hotel premises.</li><li>Support hotel management systems such as PMS (Property Management System), POS (Point of Sale), and attendance systems.</li><li>Assist in maintaining CCTV systems, IP phones, and biometric devices.</li><li>Perform regular system backups and ensure data security protocols are followed.</li><li>Coordinate with external vendors/service providers for IT-related maintenance and upgrades.</li><li>Maintain IT inventory and document technical issues and resolutions.</li><li>Ensure smooth operation of conference room AV equipment and guest-facing technology services.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree / Diploma in IT, Computer Science, or related field.</li><li>2 to 3 years of relevant experience, preferably in the hotel or hospitality industry.</li><li>Good knowledge of Windows OS, networking, routers/switches, and troubleshooting.</li><li>Familiarity with hotel software systems (PMS/POS) will be preferred.</li><li>Knowledge of CCTV, IP telephony, and access control systems is a plus.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work in shifts and handle urgent technical issues efficiently.</li></ul>Location: LahoreExperience:<ul><li>IT Support: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

IT Support Executive

Emerald Telecom Private Limited

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (Inbound Call - UK & USA)

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

AA accounting

Hiring IT Sales Manager - for LahoreWe are seeking a results-driven Sales Manager to develop effective strategies and drive revenue growth. The ideal candidate should have strong leadership skills, a proven sales track record, and the ability to build and manage high-performing teams.Key Responsibilities:i: Develop and implement sales strategies to achieve company targets ii: Identify new business opportunities and generate leads iii: Build and maintain strong client relationships iv: Monitor team performance and ensure target achievement v: Prepare sales reports, forecasts, and performance analysis vi: Collaborate with the marketing team to align campaigns with sales goals Handle key client accounts and close high-value deals Improve sales processes for better efficiency and conversionSkills &amp;amp; Requirementsi: Strong understanding of sales processes and pipeline management ii: Excellent communication, negotiation, and closing skills iii: Leadership and team management experience Ability to analyze data and make strategic decisions Target-oriented mindset with a focus on resultsQualifications:i: Bachelor&rsquo;s degree in Business, Marketing, or related field ii: MBA (preferred but not mandatory)Experience i: 4&ndash;5 years of experience in salesKPIs / Performance Metricsi: Monthly/quarterly sales targets ii: Revenue growth iii: Lead conversion rate, Team performance &amp;amp; productivity iv: Client acquisition and retentionOffice Location: Gulberg III, Near Guru Mangat Road, Lahore. Monday to Saturday (Onsite Job) Office Timings 5:30 pm to 2:30 am (night Shift)Interested Candidates can share resume at resume@meshsq.comJob Type: Full-timePay: Rs1.00 - Rs10.00 per monthWork Location: In person

IT Sales Manager Required - Urgent Hiring

Explore 1335+ Technical support manager in Lahore this May. Find roles across top companies and apply now to boost your career.

1335 technical support manager jobs In Lahore

Technical Account Manager

Technical Support Officer

Technical Support Engineer (VoIP / Asterisk)

IT Support Executive

Technical Support Consultant (Inbound Call - UK & USA)

Technical Support Consultant (Inbound Call - UK & USA)

IT Sales Manager Required - Urgent Hiring