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customer support associate Jobs in Lahore

customer support associate

technical support manager

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

HR POD Careers

<div>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field (preferred).
 </li>
 <li>
 Experience working with CRM systems and operational tools.
 </li>
 <li>
 Hands-on experience in shift planning, scheduling, or workforce management.
 </li>
 <li>
 Strong IT skills with the ability to troubleshoot basic technical issues.
 </li>
 <li>
 Good understanding of system operations and data management.
 </li>
 <li>
 Fluency in English (both written and spoken).
 </li>
 <li>
 Strong organizational and problem-solving skills.
 </li>
 <li>
 Ability to work in a fast-paced service-based environment and manage multiple operational tasks.
 
 
 
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Manage CRM rostering and maintain accurate staff schedules based on operational needs.
 </li>
 <li>
 Create and assign shifts in line with business requirements and service coverage.
 </li>
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 Update and adjust staff shifts when operational changes occur.
 </li>
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 Monitor CRM records to ensure data accuracy and proper scheduling.
 </li>
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 Coordinate with internal teams to ensure smooth shift management and workforce availability.
 </li>
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 Provide basic IT support and troubleshoot technical issues related to systems, software, and user access.
 </li>
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 Assist in maintaining system efficiency and resolving day-to-day technical problems.
 </li>
 <li>
 Communicate effectively with team members and management regarding scheduling and system updates.
 
 </li>
 </ul>
</div>

Operations Executive – CRM & IT Support (Onsite, Lahore, PKR Salary)

HR POD

Requirements:<ul><li>Bachelors degree in Information Technology, Business Administration, or a related field (preferred).</li><li>Experience working with CRM systems and operational tools.</li><li>Hands-on experience in shift planning, scheduling, or workforce management.</li><li>Strong IT skills with the ability to troubleshoot basic technical issues.</li><li>Good understanding of system operations and data management.</li><li>Fluency in English (both written and spoken).</li><li>Strong organizational and problem-solving skills.</li><li>Ability to work in a fast-paced service-based environment and manage multiple operational tasks.</li></ul>Responsibilities:<ul><li>Manage CRM rostering and maintain accurate staff schedules based on operational needs.</li><li>Create and assign shifts in line with business requirements and service coverage.</li><li>Update and adjust staff shifts when operational changes occur.</li><li>Monitor CRM records to ensure data accuracy and proper scheduling.</li><li>Coordinate with internal teams to ensure smooth shift management and workforce availability.</li><li>Provide basic IT support and troubleshoot technical issues related to systems, software, and user access.</li><li>Assist in maintaining system efficiency and resolving day-to-day technical problems.</li><li>Communicate effectively with team members and management regarding scheduling and system updates.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Operations Manager – CRM & IT Support (Onsite, Bahria Town)

<div>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Business Administration, or a related field.
 </li>
 <li>
 Proven experience managing a team in CRM operations, IT support, or a service-based environment.
 </li>
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 Strong knowledge of CRM systems, shift planning, and operational management.
 </li>
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 Hands-on experience in IT support and technical problem-solving.
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 Fluency in English (both written and spoken).
 </li>
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 Excellent leadership, interpersonal, and communication skills.
 </li>
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 Strong organizational, planning, and problem-solving abilities.
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 Should be comfortable managing shifts and schedules of the CRM &amp; IT team, ensuring operational coverage while supporting team wellbeing.
 </li>
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 Ability to thrive in a fast-paced, service-oriented company and manage multiple priorities effectively.
 
 
 
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage the CRM &amp; IT Specialist team, ensuring high performance and professional development.
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 Oversee CRM rostering, staff schedules, and shift management for the CRM &amp; IT team.
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 Monitor and optimize daily operations to ensure smooth workflow and system reliability.
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 Coordinate with other departments to ensure operational needs are met efficiently.
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 Ensure accurate data management and reporting within CRM systems.
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 Support and guide the team in troubleshooting IT and system-related issues.
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 Implement process improvements to enhance efficiency, service quality, and team productivity.
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 Conduct regular team meetings, performance reviews, and provide constructive feedback.
 </li>
 <li>
 Maintain clear and effective communication with management regarding operational updates, challenges, and solutions.
 
 </li>
 </ul>
</div>

Operations Manager – CRM & IT Support (Onsite, Lahore, PKR Salary)

Jazz

<div>
 
 
 Grade Level: L2
 
 
 
 
 Location: Lahore
 
 
 
 
 Last date to apply: 3rd April, 2026
 
 
 
 
 
 What is Experience Support Lead?
 
 
 
 The
 
 Experience Support Lead
 
 works closely with the Customer Experience and Sales Teams to enhance customer satisfaction and strengthen the overall outlook of the Jazz Franchises.
 
 
 This role reports to the
 
 Experience Support Manager,
 
 who is responsible for managing the overall Customer experience of Franchises within the assigned Region.
 
 
 
 
 What does Experience Support Lead do?
 
 
 
 As
 
 Experience Support Lead
 
 , you will be responsible for:
 
 
 
 Customer Experience Improvement:
 
 
 <ul>
 <li>
 Manage monthly Customer Experience KPIs
 </li>
 <li>
 Develop and implement roadmaps for franchise team development and system enhancements
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 <li>
 Audit and optimize customer journeys at the franchise to simplify processes and enhance satisfaction
 </li>
 </ul>
 
 
 Training &amp; Development:
 
 
 <ul>
 <li>
 Organize training sessions for franchise staff to strengthen customer service excellence
 </li>
 </ul>
 
 
 Access Management
 
 :
 
 <ul>
 <li>
 Ensure proper access controls and compliance for franchise systems
 </li>
 </ul>
 
 
 Case Management:
 
 
 <ul>
 <li>
 Monitor, manage, and close customer service cases effectively and maintain service level
 </li>
 </ul>
 
 
 Franchise Pulse Visibility
 
 :
 
 <ul>
 <li>
 Provide stakeholders with visibility on franchise performance, trends, and customer pulse insights
 </li>
 </ul>
 
 
 Franchise &amp; Stakeholder Management:
 
 
 <ul>
 <li>
 Collaborate with Franchise Owners, CCRs, and Area Managers to understand franchise dynamics
 </li>
 <li>
 Motivate, counsel, and support franchise and customer channels in line with profitability models
 </li>
 <li>
 Conduct regular franchise visits to ensure alignment and progress on initiatives
 
 </li>
 </ul>
 
 
 Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Experience Support Lead?
 
 
 
 We are looking for an individual who brings both expertise and passion for customer excellence:
 
 <ul>
 <li>
 Professional experience in managing customers and resolving service concerns
 </li>
 <li>
 Proven track record in handling end-to-end customer query resolution and coordination
 </li>
 <li>
 Strong knowledge of telecom products and hands-on expertise in customer management systems
 </li>
 <li>
 Analytical mindset with the ability to identify improvement areas in customer experience
 </li>
 <li>
 Skilled in stakeholder management and implementing standardized action plans
 </li>
 <li>
 Leadership aptitude to balance franchise expectations with organizational goals for improved customer interaction
 </li>
 <li>
 Proficient in MS Office, especially MS Excel
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Strong relationship management and vendor management capabilities
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Experience Support Lead

Novatore Solutions

Experience: 6 months - 1 YearJob Type: Full Time - Onsite Location: PCSIR Staff Society - College Road, LahoreKey Responsibilities:<ul><li>Maintain and troubleshoot company laptops, desktops, and peripherals.</li><li>Perform minor repairs and hardware upgrades as needed.</li><li>Manage networking setup and resolve connectivity issues.</li><li>Provide on-site IT support to employees.</li><li>Assist in IT-related procurement, vendor management, and negotiation.</li><li>Maintain IT inventory and ensure proper documentation of all IT assets.</li><li>Liaise with external service providers for repair and maintenance.</li><li>Troubleshoot office devices such as attendance machines, printers, and other peripherals.</li></ul>Required Skills &amp; Qualifications:<ul><li>6 months to 1 year of relevant experience in IT support or a similar role</li><li>Strong understanding of IT infrastructure, networking, and IT policies.</li><li>Knowledge of laptop and desktop hardware maintenance.</li><li>Familiarity with market trends and local vendors for IT equipment.</li><li>Strong negotiation and problem-solving skills.</li><li>Ability to provide recommendations for IT policy improvements and ensure implementation.</li><li>Good communication skills to interact with team and vendors.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you permanent resident of Lahore. (If no then mention area)?</li><li>Ho much experience do you have in IT Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Officer

HR Force International

Job Summary:Programmers Force is looking for a motivated Associate Product Manager (APM) to support the development and growth of our SaaS products. This role is ideal for candidates with experience in product research, competitive analysis, and working closely with technical teams on APIs, integrations, and workflows.Key Responsibilities:<ul><li>Assist in product planning, roadmap execution, and feature prioritization</li><li>Conduct market research, customer analysis, and competitive intelligence</li><li>Collaborate with engineering teams on APIs, integrations, and system workflows</li><li>Gather and translate business requirements into product specifications</li><li>Support product positioning, messaging, and go-to-market initiatives</li><li>Work with cross-functional teams including Engineering, Sales, and Marketing</li><li>Analyze product performance and recommend improvements</li><li>Use AI/LLMs and modern tools to enhance productivity and decision-making</li></ul>Requirements:<ul><li>1&ndash;3 years of experience in Product Management / Associate Product Manager role (preferably SaaS)</li><li>Strong understanding of APIs, integrations, and technical workflows</li><li>Experience in market research, competitor analysis, or product strategy</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and stakeholder management abilities</li><li>Ability to prioritize tasks in a fast-paced environment</li></ul>Pay: Rs100,000.00 - Rs300,000.00 per monthWork Location: In person

Associate Product Manager (SaaS)

Explore 1028+ Technical support manager in Lahore this April. Find roles across top companies and apply now to boost your career.