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technical support manager

ibex

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 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
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 Serve as the primary technical liaison between Ibex and the client.
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 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
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 Builds strong technical relationships with clients and translates client requirements into technical tasks for internal teams.
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 Handles technical escalations, drives issue resolution, and coordinates RCAs with internal teams.
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 Documents client requirements, workflows, risks, and technical profiles clearly.
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 Monitor service delivery, analytics, and SLAs.
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 Identifies risks early and prevents issues through proactive monitoring
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 Maintains accurate documentation, client technical profiles, and playbooks
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 Coordinate improvement initiatives, feature adoption, platform improvement and Stability initiatives with Operations and IT Infrastructure.
 
 
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 Responsibilities
 
 
 
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 Strong understanding of IT infrastructure, networks, and system performance.
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 Ability to translate technical concepts for non-technical stakeholders.
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 Customer-focused mindset with a commitment to client stability and satisfaction.
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 Critical thinker with the ability to anticipate risks and prevent issues.
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 Excellent communication, client-handling, and escalation-management skills.
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 Strong analytical and troubleshooting skills.
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 Attention to detail in documentation, RCAs, and configurations
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 Resilient under pressure, especially during incidents or outages
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 Experience working with SLAs, reporting, and performance monitoring tools.
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 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 
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 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams
 
 
 
 Qualifications
 
 
 
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 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
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 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
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 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
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 Familiarity with SLAs, operational workflows, and incident management processes.
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Assistant Manager, (Technical Account Management TAM)

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
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 Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
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 Advocating for customers and defining ways to contribute to the customer experience continually.
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 Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
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 Partner with the support operations and delivery teams to identify, monitor, and report trends.
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 Build, implement, and improve internal reporting and other processes to optimize team productivity.
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 Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
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 Deliver strategic projects on a timely basis.
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 Report metrics and case management updates to the Technical Support Manager and Director
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 Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
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 Provide a 360 loopback to Product and Engineering
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 Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes
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 Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
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 Proven ability to showcase change and impact on key org-level initiatives.
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 Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.
 
 
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 What We&rsquo;re Looking For
 
 
 
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 Minimum 2-3 years of experience in a leadership role.
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 Excellent verbal and written communication skills and the ability to work effectively in a team environment.
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 Knowledge in the Motives product line.
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 Excellent presentation skills coupled with a strong leadership presence.
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 Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
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 Excellent time management skills and a strong sense of urgency.
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 Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
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 Experience working with and improving Support ticketing systems, tools, and processes
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 Flexibility to handle critical cases after hours as needed.
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 Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
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 Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
 
 
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 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Associate Manager - Technical Support Engineering

Geekinn Private Limited

At Resourceinn / Geekinn Pvt Ltd, we believe people management should be simple and structured. For over a decade, we have helped companies manage payroll, people, and culture through our AI-powered HRMS platform. Today, we are proud to be recognized as one of the top HRMS providers in Pakistan. Our team works with focus, discipline, and a strong sense of ownership. We are now looking for a dedicated Support Engineer who wants to grow in the HR Tech industry and build a long-term career with us.This is a full-time onsite evening shift role based in Johar Town, Lahore. We are looking for someone who is responsible, punctual, and confident in client communication. If you enjoy solving problems and helping clients succeed, this opportunity is for you.Your Role and ResponsibilitiesAs a Support Engineer, you will play a key role in ensuring our clients use the HRMS platform smoothly. You will interact directly with clients and guide them through system features. Your role will help build strong relationships and long-term trust. You will work closely with the technical and product teams to resolve issues quickly. Your support will directly impact client satisfaction and retention.<ul><li>You will interact with clients to understand and resolve HRMS-related queries.</li><li>You will provide technical and functional support through calls and emails.</li><li>You will guide clients on system features, modules, and best practices.</li><li>You will coordinate with internal teams to escalate and resolve issues</li><li>You will maintain records of client interactions and follow up when needed.</li></ul>Required Skills and KnowledgeWe are looking for someone who communicates clearly and handles client concerns with patience. You should be comfortable explaining technical concepts in simple words. A strong sense of responsibility is essential. You must be willing to learn the HRMS platform in detail. We value candidates who are dependable and committed to long-term growth.<ul><li>You have good understanding of software systems and basic technical concepts.</li><li>You communicate confidently with clients in a professional manner.</li><li>You can troubleshoot problems and provide practical solutions.</li><li>You are organized and able to manage multiple client queries.</li><li>You are quick to learn and open to feedback.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Computer Science, IT, or related field.</li><li>Fresh to 2 years of relevant experience in support or customer service.</li><li>Strong communication and coordination skills.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Technical Support Engineer

Telelinkz

Job SummaryWe are seeking a skilled and proactive IT Support Specialist to provide technical assistance and support to our employees. The ideal candidate will be responsible for maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.Key Responsibilities<ul><li>Provide technical support for hardware, software, printers, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and resolving faults</li><li>Set up new users&rsquo; accounts and profiles and manage access rights</li><li>Maintain and monitor computer networks and systems</li><li>Perform routine maintenance and updates of systems and software</li><li>Ensure data backup and system security procedures are followed</li><li>Maintain IT inventory (laptops, desktops, headsets, routers, etc.)</li><li>Coordinate with vendors for hardware/software procurement and repairs</li><li>Document issues and maintain records of technical support activities</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (preferred)</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows operating systems and MS Office</li><li>Basic understanding of networking concepts (LAN/WAN, routers, switches)</li><li>Familiarity with troubleshooting hardware and software issues</li><li>Good understanding of cybersecurity practices</li><li>Strong problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Assistant IT Manager

Cinepax

We are seeking a proactive and technically skilled IT Support Officer to manage and maintain the IT infrastructure and cinema-related systems. The ideal candidate will ensure smooth operation of all technical equipment, including ticketing systems, POS systems, projection systems, network infrastructure, and end-user devices, to support uninterrupted cinema operations.Key Responsibilities<ul><li>Provide technical support for cinema Servers.</li><li>Maintain and troubleshoot POS systems, ticketing systems, kiosks, and online booking integrations.</li><li>Install, configure, and maintain hardware (desktops, laptops, printers, scanners, routers, switches).</li><li>Monitor and maintain network infrastructure (LAN/WAN, Wi-Fi, firewalls).</li><li>Perform routine system maintenance, updates, backups, and security checks.</li><li>Coordinate with vendors for system upgrades, repairs, and AMC support.</li><li>Ensure minimal downtime during movie screenings and peak operational hours.</li><li>Maintain documentation of IT assets, configurations, and support logs.</li><li>Provide on-site technical support during special events and premieres if required.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support (experience in cinema, hospitality, or retail industry preferred).</li><li>Knowledge of digital projection systems and media servers is an advantage.</li><li>Strong understanding of networking concepts and troubleshooting.</li><li>Familiarity with Windows OS, basic server management, and backup systems.</li><li>Basic to intermediate knowledge of SQL Server, including ability to run queries, extract reports, and assist in data preparation for reporting/BI systems (exposure to SSAS or data cubes is a plus)</li><li>Ability to work flexible hours, including evenings, weekends, and public holidays.</li><li>Strong problem-solving and communication skills.</li></ul>Preferred Skills<ul><li>Experience with cinema management systems (VISTA ERP) and POS platforms.</li><li>Basic understanding of audio-visual systems.</li><li>IT certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.</li><li>Male Preferred</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional development opportunities</li><li>Dynamic and entertainment-driven work environment</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

HR POD Careers

<div>
 
 
 Requirements:
 
 
 
 
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 Bachelor's degree in Information Technology, Business Administration, or a related field.
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 Proven experience managing a team in CRM operations, IT support, or a service-based environment.
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 Strong knowledge of CRM systems, shift planning, and operational management.
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 Hands-on experience in IT support and technical problem-solving.
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 Fluency in English (both written and spoken).
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 Excellent leadership, interpersonal, and communication skills.
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 Strong organizational, planning, and problem-solving abilities.
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 Should be comfortable managing shifts and schedules of the CRM &amp; IT team, ensuring operational coverage while supporting team wellbeing.
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 Ability to thrive in a fast-paced, service-oriented company and manage multiple priorities effectively.
 
 
 
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 Responsibilities:
 
 
 
 
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 Lead, mentor, and manage the CRM &amp; IT Specialist team, ensuring high performance and professional development.
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 Oversee CRM rostering, staff schedules, and shift management for the CRM &amp; IT team.
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 Monitor and optimize daily operations to ensure smooth workflow and system reliability.
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 Coordinate with other departments to ensure operational needs are met efficiently.
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 Ensure accurate data management and reporting within CRM systems.
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 Support and guide the team in troubleshooting IT and system-related issues.
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 Implement process improvements to enhance efficiency, service quality, and team productivity.
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 Conduct regular team meetings, performance reviews, and provide constructive feedback.
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 Maintain clear and effective communication with management regarding operational updates, challenges, and solutions.
 
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CRM & IT Manager (Onsite, Lahore, PKR Salary)

Collect N Donate

Job Title: Recruitment Support Executive (Back Office)Location: Remote Job Type: Full-Time ( Monday to Saturday 6 days a Week, Shift Time Starting from 4 PM to 1AM with Hour Break) Industry: Recruitment / StaffingJob OverviewWe are looking for a detail-oriented and highly organized Recruitment Support Executive to assist our recruitment team with back-office operations. This role is critical in ensuring smooth workflow, accurate data management, and timely communication with candidates and recruiters.The ideal candidate should be proactive, tech-savvy, and comfortable handling multiple administrative tasks efficiently.Key Responsibilities Recruitment &amp; Candidate Support<ul><li>Update candidate and companies status in tracking sheets</li><li>Edit and format CVs professionally</li><li>Upload candidate documents to Google Drive</li><li>Attach profile links and documents to the main tracking sheet</li><li>Stay connected with recruiters and provide regular status updates</li><li>Perform specific tasks for candidates (follow-ups, document collection, etc.)</li></ul>Communication Tasks<ul><li>Send emails to candidates and clients</li><li>Write and edit email templates</li><li>Send SMS and WhatsApp messages to candidates</li><li>Follow up on interview schedules and responses</li><li>Maintain communication logs</li></ul>Data Management &amp; Research<ul><li>Extract data from Google Maps and other online sources</li><li>Build and maintain candidate/company data lists</li><li>Update spreadsheets accurately</li><li>Maintain organized database records</li></ul>Job Posting &amp; Marketing Support<ul><li>Create job posts using Canva</li><li>Post and share job openings on Facebook and other platforms</li><li>Post jobs on Indeed and other job portals</li><li>Ensure job posts are clear, accurate, and properly formatted</li></ul>General Administrative Tasks<ul><li>Maintain organized digital files</li><li>Support recruiters with day-to-day back-office tasks</li><li>Complete any other duties assigned by management</li></ul>Required Skills &amp; Qualifications<ul><li>Strong attention to detail</li><li>Good written English communication skills</li><li>Experience with Google Sheets &amp; Google Drive</li><li>Basic Canva knowledge</li><li>Familiarity with Indeed and Facebook job posting</li><li>Ability to multitask and meet deadlines</li><li>Strong organizational skills</li><li>Ability to work independently</li></ul>Preferred (Not Mandatory)<ul><li>Previous experience in recruitment or HR support</li><li>Basic understanding of CRM</li></ul>What We Offer<ul><li>35k to 40k Salary (Depends on Work Experience)</li><li>Growth opportunities in recruitment operations</li><li>Supportive team environment</li></ul>Who Should not Apply:<ul><li>If you don't want remote job</li><li>If you cannot arrange stable internet</li><li>If your expected monthly salary is not more than 40K</li><li>If you are a student and looking for part time job</li><li>If you are not flexible with Multitasking</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>You are flexible with Multitasking ?</li><li>You are looking for Full time job ?</li><li>Please confirm your expected monthly salary is between 35k to 40k bracket, not more than 40K ?</li></ul>Work Location: Remote

Recruitment Support Executive (Back Office)

Explore 1260+ Technical support manager in Lahore this March. Find roles across top companies and apply now to boost your career.