customer support representative Jobs in Lahore

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technical support manager

RepairDesk

<div>
 
 
 RepairDesk
 
 is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
 
 
 Tasks
 
 
 As a Customer Support Executive (T1 Technician), you will serve as the first point of contact for customers, providing exceptional support via chat, calls, and emails. Your primary responsibilities include diagnosing and resolving basic technical issues, escalating complex problems to higher support levels, and ensuring prompt and effective communication with customers to maintain satisfaction.
 
 
 
 You will utilize tools like JIRA and ZOHO platform for tracking tickets and issue management, ensuring all customer concerns are documented and addressed efficiently.
 
 
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 Provide remote software training to customers and follow up customers to make sure they&rsquo;re using the software.
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 Address customer complaints in a compassionate and patient manner via live chat and telephone.
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 Research and follow-up with customer issues and report customer requests to the development team.
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 Maintain a competent understanding of the company&rsquo;s products and their functions.
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 Follow company communication procedures, policies, and guidelines at all times.
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 Strong problem-solving skills, a customer-first attitude, and the ability to manage multiple communication channels are critical for success in this role.
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 Requirements
 
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 2-3 years of experience related to client communication.
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 Outstanding written and verbal English communication skills.
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 Proven experience of customer interaction via Live Chat, Email &amp; Call.
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 Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) &amp; web based technologies (such as dropbox and google drive etc).
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 Preference will give to those who has working experience in a high-volume call center environment.
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 Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
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 Shift Time: 7 pm to 4 am (Pakistan Time)
 
 
 
 
 
 Onsite (Monday to Friday)
 
 
 
 
 
 Location: Jeff Heights, Gulberg III (Lahore)
 
 
 
 Benefits
 
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 Health Insurance (IPD)- Self, Spouse &amp; Children
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 Maternity &amp; Paternity Benefits
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 Provident Fund
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 Paid Leaves (Casual, Medical &amp; Annual)
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 Profit/Stocks Sharing Plan (Tenured Employees)
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Customer Support Executive (T1 Technician)

UDHC Lahore

Job Description &mdash;Project ManagerDepartment: PMO Industry: Healthcare Software / Health Technology Reports To: Head of IT Operations Employment Type: Full-time (On-Site, Lahore) Experience Required: 4&ndash;7 years in software project management, including at least 2 years managing cross-functional technology projectsThe Project Manager will manage project execution from initiation through deployment and post-release stabilization. In a healthcare software environment, the role must also ensure that project activities consider patient-data privacy, security, regulatory requirements, clinical workflows, and operational risk.Key Responsibilities:<ul><li>Define project scope, objectives, project plans, deliverables, milestones, dependencies, acceptance criteria and deployment, and closure.</li><li>Coordinate the work of software developers, QA engineers, designers, DevOps engineers, business analysts, implementation teams, and support personnel.</li><li>Confirm that completed deliverables meet agreed functional and non-functional requirements.</li><li>Conduct project kick-off meetings, daily or weekly progress meetings, sprint reviews, retrospectives, and stakeholder updates.</li><li>Remove delivery blockers and escalate issues that cannot be resolved at the project level.</li><li>Manage projects using Agile, Scrum, Kanban, Waterfall, or hybrid delivery methodologies as appropriate.</li><li>Support sprint planning, backlog refinement, estimation, release planning, and sprint execution.</li><li>Identify technical, operational, regulatory, resource, schedule, vendor, and customer-related risks.</li><li>Define risk owners, mitigation actions, contingency plans, and escalation</li><li>Facilitate demonstrations, review meetings, steering-committee meetings, and customer acceptance sessions.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, Software Engineering, Business Administration, Project Management, or a related discipline.</li><li>4&ndash;7 years of project-management experience in software development or technology delivery.</li><li>Strong understanding of the software development lifecycle.</li><li>Experience using project-management and collaboration tools such as Jira, Confluence, Microsoft Project, Azure DevOps, Trello, or similar platforms.</li><li>Experience in healthcare software, telehealth, electronic health records, remote patient monitoring, practice-management systems, or clinical applications.</li><li>Project Management Professional, PRINCE2, Certified ScrumMaster, PMI-ACP, or equivalent certification.</li></ul>What We Offer:&middot; Opportunity to work on real-world healthcare application&middot; Learning and growth under experienced professionals&middot; Friendly and collaborative work environmentSend your CVs at resume@udhc.netWork Location: In person

Project Manager

HR Ways

About ClientHiring for a full-force digital &amp; growth partner.About the Role:Our Company is hiring a Technical Recruiter &amp; HR Manager to own hiring and people operations end to end. We need someone who can source, screen, and close technical talent quickly and consistently to keep pace with our growth, while also building and managing company culture.Key responsibilities:<ul><li>Run full-cycle technical recruitment: sourcing, screening, interviewing, and closing candidates fast and at volume.</li><li>Build and maintain a strong pipeline of engineering and technical talent.</li><li>Own core HR operations: onboarding, employee engagement, performance, and day-to-day people management.</li><li>Shape and nurture company culture and act as the point person for team wellbeing.</li><li>Partner with leadership on workforce planning and hiring priorities.</li></ul>Requirements:<ul><li>3-5 years of experience in technical recruitment and/or HR management.</li><li>Proven ability to hire quickly without compromising on quality.</li><li>Solid understanding of technical roles and how to assess candidates for them.</li><li>Other Details:﻿</li><li>Fluent English Communication</li><li>Experience: 3 plus years</li><li>﻿Shift Working: Morning</li><li>﻿Working Days: Monday - Friday</li><li>﻿Work Timing: 10:30am - 7pm</li><li>﻿Location: Johar Town, near Emporium, Lahore.</li></ul>About HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M to stay updated or visit www.hrways.co to know more.Pay: From Rs100,000.00 per monthWork Location: In person

Technical Recruiter

Motifz

Job Opportunity &ndash; Senior Mechanical &amp; Electrical Engineer (General Manager Level)Company: Motifz Textile Pvt. Ltd.Location: Lahore Job Type: Full-time Work Location: In PersonPosition OverviewMotifz Textile Pvt. Ltd. is looking for a highly experienced, dynamic, and result-oriented Senior Mechanical &amp; Electrical Engineer (General Manager Level) to lead and manage the complete Mechanical &amp; Electrical Engineering Department of our Textile Processing Division.The ideal candidate must possess exceptional leadership skills along with extensive technical expertise in Textile Processing, Digital Printing, Dyeing, Finishing, and Stenter (Thunder) Operations. The selected candidate will be responsible for ensuring maximum plant efficiency, minimizing downtime, improving equipment reliability, and leading engineering excellence across the organization.Required Qualification<ul><li>BSc / BE Mechanical Engineering or Electrical Engineering (PEC Registered preferred)</li><li>Master's degree will be considered an added advantage.</li></ul>Experience<ul><li>Minimum 15+ years of relevant experience.</li><li>Minimum 5 years in a General Manager / Head of Engineering position.</li><li>Mandatory experience in Textile Processing Industry.</li><li>Hands-on expertise in Digital Printing, Stenter (Thunder), Dyeing, Finishing, Utilities, and Plant Engineering is essential.</li></ul>Key Responsibilities<ul><li>Lead the complete Mechanical &amp; Electrical Engineering Department.</li><li>Ensure smooth operation of Textile Processing, Digital Printing, Dyeing, Finishing, and Stenter (Thunder) machinery.</li><li>Develop and implement preventive, predictive, and corrective maintenance programs.</li><li>Minimize equipment downtime and maximize production efficiency.</li><li>Supervise installation, commissioning, troubleshooting, and upgrading of plant machinery.</li><li>Manage Boilers, Thermopacks, Chillers, Air Compressors, Generators, HVAC, Electrical Distribution Systems, and other utilities.</li><li>Lead maintenance teams while ensuring compliance with safety, quality, and engineering standards.</li><li>Control maintenance budgets and spare parts inventory.</li><li>Coordinate with Production, Quality, Planning, Procurement, and Senior Management to achieve operational objectives.</li><li>Drive continuous improvement initiatives, energy-saving projects, and engineering best practices.</li></ul>Required Technical Expertise<ul><li>Textile Processing Machinery</li><li>Digital Printing Machines</li><li>Stenter (Thunder) Machines</li><li>Dyeing &amp; Finishing Equipment</li><li>Mechanical &amp; Electrical Maintenance</li><li>PLC &amp; Industrial Automation</li><li>VFD Drives</li><li>Pneumatic &amp; Hydraulic Systems</li><li>Utilities Management</li><li>Preventive &amp; Predictive Maintenance</li><li>Root Cause Analysis (RCA)</li><li>Project Management</li><li>Plant Engineering</li><li>Cost Control &amp; Budgeting</li><li>Equipment Installation &amp; Commissioning</li></ul>Leadership &amp; Personal Skills<ul><li>Strong leadership and people management skills.</li><li>Excellent analytical and problem-solving abilities.</li><li>Effective communication and decision-making skills.</li><li>Ability to work under pressure and meet operational targets.</li><li>Strong planning, reporting, and documentation skills.</li><li>High level of integrity, professionalism, and accountability.</li></ul>Salary &amp; Benefits<ul><li>Market Competitive Salary</li><li>Professional Working Environment</li><li>Career Growth Opportunities</li><li>Medical Facility</li><li>Annual Performance Evaluation</li><li>Other Company Benefits as per Company Policy</li></ul>How to ApplyInterested candidates meeting the above criteria are encouraged to send their updated CV along with complete professional details to:Company: Motifz Textile Pvt. Ltd. Email: hr@motifz.com.pk WhatsApp: 0315-0149906Location: Lahore, Pakistan Work Location: In PersonPay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Job Opportunity – Senior Mechanical & Electrical Engineer (General Manager Level)

DesVerto

Job Title: TikTok Shop Specialist / Account Manager Location: Lahore or Peshawar, Pakistan (Onsite) Job Type: Full-timeAbout the RoleWe are looking for a data-driven, tactical, and highly proactive TikTok Shop Expert to join our team onsite in our Lahore or Peshawar office.In this role, you won&rsquo;t just be pushing buttons; you will own the end-to-end strategy and growth for multiple client brands on TikTok Shop. If you live and breathe e-commerce metrics, know exactly how to hook creators for affiliates, and can comfortably lead high-level strategy calls with brand owners, we want you on our team.Key Responsibilities<ul><li>TikTok Shop Management: Oversee end-to-end TikTok Shop operations for multiple client accounts, including store setup, catalog syncing, listing optimization, and daily account health monitoring.</li><li>Performance Marketing &amp; Ads: Build, execute, and optimize TikTok ad campaigns, specializing in GMV Max ads, Spark Ads, and full-funnel strategies to drive higher profitable revenue.</li><li>Affiliate &amp; Creator Ecosystem: Lead our creator and affiliate outreach programs. You will identify, negotiate with, and onboard high-converting creators to build a massive affiliate network for our clients.</li><li>Live Selling Strategy: Advise clients and help coordinate live selling events, ensuring they have the technical setup, promotional strategy, and product inventory to maximize real-time conversions.</li><li>Client Strategy &amp; Reporting: Lead live strategy calls, audit accounts, and provide clear, actionable weekly reporting. You will build 90-day scale roadmaps for each brand you manage.</li></ul>Qualifications &amp; Requirements<ul><li>Agency &amp; Multi-Brand Experience: 2+ years of hands-on experience managing and scaling TikTok Shops. Experience in an agency setting managing multiple client accounts simultaneously is highly preferred.</li><li>Technical Mastery: Deep, tactical understanding of the TikTok Seller Center, TikTok Ads Manager, and e-commerce conversion funnels.</li><li>Analytical Rigor: Strong capability to track, interpret, and optimize e-commerce metrics (ROAS, CPA, Conversion Rate). We rely on clear numbers, not bloated monthly slide decks.</li><li>Creator Network Operations: Proven ability to build and manage large-scale influencer outreach and affiliate programs from scratch.</li><li>Client-Facing Confidence: Excellent communication skills. You must be comfortable leading calls with brand owners, diagnosing their pain points live, and presenting data-backed solutions.</li><li>Location: Ability to work full-time, onsite at our Lahore or Peshawar office.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Performance-based incentives and bonuses driven by client GMV growth.</li><li>A fast-paced, modern agency environment with massive growth potential.</li><li>Paid time off and professional development opportunities.</li></ul>How to Apply: Fill the Form: https://forms.gle/jZ8FRRjZ6BddWMBw8Work Location: In person

TikTok Shop Specialist

Associated Technologies Pvt. Ltd.

Position SummaryWe are looking for a dynamic and results-driven Business Development Manager &ndash; Solar to drive business growth in the Commercial, Industrial (C&amp;I), and Government sectors across Pakistan. The ideal candidate will be responsible for identifying new business opportunities, building strategic relationships, managing public and private sector engagements, participating in tendering activities, and securing solar EPC projects.The successful candidate should possess strong market knowledge, an established professional network, and proven experience in solar business development, government liaison, commercial negotiations, and project acquisition.Key ResponsibilitiesBusiness Development &amp; Lead Generation<ul><li>Identify and develop new business opportunities for Commercial, Industrial, and Government solar projects across Pakistan.</li><li>Build and maintain a strong sales pipeline through market research, networking, referrals, and strategic partnerships.</li><li>Generate qualified leads and convert opportunities into long-term business relationships.</li><li>Develop business strategies to achieve revenue and growth targets.</li></ul>Government &amp; Public Sector Relations<ul><li>Build and maintain professional relationships with Government Departments, Public Sector Organizations, Regulatory Authorities, and Semi-Government Institutions.</li><li>Identify and pursue government-funded renewable energy projects and public sector opportunities.</li><li>Monitor government policies, renewable energy initiatives, and development programs to identify new business opportunities.</li><li>Coordinate with relevant authorities to support project approvals and facilitate business development activities.</li></ul>Commercial &amp; Industrial Business Development<ul><li>Develop relationships with industrial groups, manufacturing companies, commercial businesses, hospitals, educational institutions, real estate developers, and corporate organizations.</li><li>Promote rooftop solar, captive power, net metering, and utility-scale solar solutions.</li><li>Conduct client meetings, technical presentations, and commercial discussions to understand customer requirements.</li></ul>Tendering &amp; Proposal Management<ul><li>Identify and evaluate public and private sector solar tenders.</li><li>Coordinate the preparation and submission of technical and commercial proposals.</li><li>Work closely with Engineering, Estimation, Procurement, and Finance teams during bid preparation.</li><li>Ensure compliance with tender requirements, technical specifications, and submission deadlines.</li></ul>Client Relationship Management<ul><li>Develop long-term relationships with clients, consultants, EPC contractors, and strategic partners.</li><li>Act as the primary point of contact throughout the business development and project acquisition process.</li><li>Conduct regular client visits and maintain high levels of customer satisfaction.</li></ul>Market Intelligence<ul><li>Monitor industry trends, competitor activities, pricing strategies, and renewable energy developments.</li><li>Analyze market demand and identify emerging opportunities within the solar sector.</li><li>Provide management with regular market intelligence and strategic recommendations.</li></ul>Commercial Negotiations<ul><li>Lead commercial discussions, pricing negotiations, and contract finalization with clients and partners.</li><li>Prepare business proposals, presentations, and commercial offers.</li><li>Support contract execution and ensure smooth project handover to the implementation team.</li></ul>Cross-Functional Coordination<ul><li>Coordinate with Engineering, Project Management, Procurement, and Operations teams to ensure successful project execution.</li><li>Support project kickoff meetings and maintain client communication until project completion.</li><li>Ensure seamless transition from sales to project implementation.</li></ul>Reporting &amp; Performance Management<ul><li>Prepare weekly and monthly business development reports.</li><li>Track sales targets, pipeline status, conversion ratios, and revenue forecasts.</li><li>Present business performance updates and strategic recommendations to senior management.</li></ul>Required Skills &amp; Knowledge<ul><li>Strong understanding of the Solar Energy and Renewable Energy industry.</li><li>Proven experience in Commercial, Industrial (C&amp;I), and Government Sector business development.</li><li>Experience in public sector tendering, PPRA procedures, and procurement processes will be an advantage.</li><li>Strong network within government departments, consultants, developers, and corporate clients.</li><li>Knowledge of net metering regulations, EPC projects, and solar project lifecycle.</li><li>Excellent negotiation, presentation, and relationship management skills.</li><li>Strong commercial acumen and strategic business planning abilities.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus.</li></ul>Qualification<ul><li>Bachelor's Degree in Business Administration, Marketing, Electrical Engineering, Mechanical Engineering, or a related field.</li><li>MBA or Master's Degree will be considered an added advantage.</li></ul>Experience<ul><li>5&ndash;8 years of relevant experience in Solar Business Development, Renewable Energy Sales, or EPC Project Development.</li><li>Demonstrated success in securing Commercial, Industrial, and Government solar projects.</li><li>Experience working with EPC contractors, solar solution providers, or renewable energy companies is highly preferred.</li></ul>Behavioral Competencies<ul><li>Strong business development and networking abilities.</li><li>Excellent communication and negotiation skills.</li><li>Results-driven with a strategic mindset.</li><li>Strong leadership and stakeholder management capabilities.</li><li>Ability to work independently and manage multiple opportunities simultaneously.</li><li>High level of professionalism, integrity, and customer focus.</li></ul>Benefits<ul><li>Market Competitive Salary</li><li>Attractive Performance-Based Incentives</li><li>Medical Coverage (As per Company Policy)</li><li>Paid Annual Leaves</li><li>EOBI / Provident Fund (As per Company Policy)</li><li>Career Growth Opportunities</li><li>Professional Training &amp; Development</li><li>Professional and Collaborative Working Environment</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Business Development Solar

Webbuggs

Are you passionate about driving business growth through digital marketing, SEO, and paid advertising?Webbuggs is looking for an experienced Digital Marketing Manager to lead our digital marketing initiatives. If you have expertise in SEO, Google Ads, Meta Ads, content strategy, analytics, and performance marketing, we'd love to hear from you!Location: Onsite Timings: 3:00 PM &ndash; 12:00 AM Working Days: Monday &ndash; FridayRequirements:<ul><li>✔ 3+ years of experience in Digital Marketing</li><li>✔ Strong expertise in SEO (On-Page, Off-Page &amp; Technical SEO)</li><li>✔ Hands-on experience with Google Ads, Meta Ads (Facebook &amp; Instagram), LinkedIn Ads, TikTok Ads, Microsoft Ads (Bing), and YouTube Ads</li><li>✔ Proficiency in Google Analytics 4 (GA4), Google Tag Manager (GTM), Google Search Console, and Meta Pixel</li><li>✔ Experience with keyword research, competitor analysis, SEO audits, and website optimization</li><li>✔ Knowledge of link building, local SEO, eCommerce SEO, and content marketing strategies</li><li>✔ Ability to create and optimize high-converting PPC campaigns with a strong focus on ROI and ROAS</li><li>✔ Experience in conversion tracking, remarketing, retargeting, and Conversion API (CAPI)</li><li>✔ Familiarity with WordPress, Shopify, WooCommerce, and CMS platforms</li><li>✔ Strong understanding of email marketing, lead generation, sales funnels, and marketing automation</li><li>✔ Experience using tools such as Ahrefs, SEMrush, Moz, Screaming Frog, Ubersuggest, Google Keyword Planner, and Looker Studio</li><li>✔ Ability to analyse website traffic, campaign performance, and generate actionable insights</li><li>✔ Excellent leadership, communication, project management, and team collaboration skills</li><li>✔ Experience managing digital marketing teams and coordinating with designers, developers, and content writers</li><li>✔ Google Ads, Meta Blueprint, or SEO-related certifications will be considered an advantage</li></ul>Apply Now: Email: hr@webbuggs.com WhatsApp: +92 331 8058822Join Webbuggs and lead impactful digital marketing campaigns that drive traffic, generate quality leads, improve search rankings, and accelerate business growth.Work Location: In person

Digital Marketing Manager

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