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Easy Construction

Position: IT Manager Company: Minogics Private Limited Location: On-site at Al Kabir Town (Phase 2) Job Type: Full-TimeCompany OverviewMinogics Private Limited is a rapidly growing software development company offering professional WordPress and Laravel development services. Based in Al Kabir Town Phase 2, we operate as a full-service development warehouse, focusing on quality delivery, strong infrastructure, and long-term operational efficiency. We are committed to building a strong internal technical environment that supports both our marketing and development teams.Job OverviewWe are seeking a skilled and responsible IT Manager to oversee our company&rsquo;s IT infrastructure, networking, and technical assets. The ideal candidate will manage day-to-day IT operations, employee systems, security protocols, asset control, software installations, and workplace monitoring tools. This role requires strong technical expertise, problem-solving abilities, and excellent organizational skills.Key ResponsibilitiesNetworking &amp; Infrastructure<ul><li>Manage and maintain office network, routers, switches, and internet connectivity.</li><li>Ensure stable and secure networking for all departments.</li><li>Troubleshoot network issues and reduce downtime.</li></ul>Systems &amp; Software Management<ul><li>Install, configure, and update Windows operating systems.</li><li>Install necessary software and tools required for development and operations.</li><li>Ensure all systems are functioning efficiently and securely.</li></ul>Asset Control<ul><li>Maintain an updated inventory of company hardware (laptops, PCs, routers, accessories).</li><li>Assign, track, and manage employee IT assets.</li><li>Perform regular audits on systems and hardware.</li></ul>Employee Monitoring &amp; Security<ul><li>Implement and manage employee monitoring tools as per company policy.</li><li>Ensure adherence to IT security protocols.</li><li>Monitor system usage and report issues when necessary.</li></ul>Email &amp; Account Management<ul><li>Create, assign, and manage company email accounts for all employees.</li><li>Handle password resets, access issues, and email configuration.</li><li>Manage access rights for internal platforms and tools.</li></ul>Technical Support<ul><li>Provide day-to-day IT support to all departments.</li><li>Resolve technical issues quickly and efficiently.</li><li>Work closely with HR and management to support employee onboarding and offboarding.</li></ul>Requirements<ul><li>Proven experience as an IT Manager, IT Administrator, or similar role.</li><li>Strong understanding of Windows OS, networking setups, routers, and LAN/WAN configuration.</li><li>Experience with software installation, troubleshooting, and system maintenance.</li><li>Knowledge of IT security practices and employee monitoring tools.</li><li>Ability to maintain accurate asset and equipment records.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work independently and manage multiple tasks efficiently.</li></ul>Preferred Skills<ul><li>Experience with email hosting platforms (cPanel, Google Workspace, etc.).</li><li>Knowledge of basic server management or cloud platforms.</li><li>Familiarity with antivirus and security tools.</li></ul>What We Offer<ul><li>Stable and professional working environment.</li><li>Opportunity to build and manage complete IT infrastructure.</li><li>Competitive salary based on skills and experience.</li><li>Long-term career growth within the company.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

IT Manager

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include retaining and expanding our install base by helping our customers fully realise potential ROI through our service offerings by:<ul>
<li>Helping drive adoption through engagement.
</li><li>Understanding our customers&rsquo; business and identifying areas of opportunity/growth to application of our service offerings.
</li><li>Aligning our customers&rsquo; needs with additional potential matches from our product suite.
</li></ul>The Technical Success Manager role is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, and share a passion for technology and a love for working in a dynamic environment.
As a Technical Success Manager you will:<ul>
<li>Build a deep technical understanding of our product suite, service offerings and their potential impact on our customer install base.
</li><li>Take complete ownership of identifying and resolving technical challenges in the way of complete adoption.
</li><li>Develop a functional understanding of complex issues and take complete ownership of resolving and/or project managing a resolution to such issues.
</li><li>Formulate business solutions for technical problems to align cross functional teams on customer needs.
</li><li>Strong technical aptitude, passion, and commitment for Technical Success
</li><li>Strong time management skills
</li><li>Ability to articulate a clear, concise return on the investment value statement.
</li><li>Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
</li><li>Ensure a high rate of renewal across the customer base- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
</li><li>Identify opportunities to up-sell / cross-sell within the existing customer base.
</li><li>Manage existing accounts and maintain relationships with decision-makers at the executive and management levels.
</li><li>Manage and track customer and transactional information in a CRM system.
</li><li>Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers&rsquo; expectations.
</li><li>Provide product demonstrations and general support to prospective customers.
</li><li>Develop and deliver strategies that help drive our clients business.
</li><li>Keep abreast of competition, competitive issues, and products.
</li><li>Practice active, excellent communication with management, customers, and support staff
</li></ul>Requirements<ul>
<li>Experience working in Customer Success and/or Account Management is a must.
</li><li>Experience working as a Solution Consultant and/or Sales Engineer highly desirable.
</li><li>Technical exposure to solution delivery, implementation, product development will be considered a plus.
</li><li>Outstanding organizational skills, ability to manage multiple projects.
</li><li>Passionate about building customer relationships.
</li><li>Experience driving adoption of SaaS-based solutions Ability to thrive in a fast-paced startup environment.
</li><li>2-3+ Years of account management or similar role
</li><li>Salesforce.com experience is a plus.
</li><li>Previous Success or Sales experience is a plus.</li>
</ul>Benefits<ul>
<li>Competitive salary</li>
<li>PTO and Sick leaves</li>
<li>In-Patient &amp; Out-Patient Health insurance</li>
<li>Provident fund and EOBI</li>
<li>The work/life set up you need to be successful.</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth</li>
<li>Plenty of challenging work and the opportunity to stretch yourself</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul></div>

Technical Success Manager Lahore, Punjab, Pakistan

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include retaining and expanding our install base by helping our customers fully realise potential ROI through our service offerings by:
 
 
 <ul>
 <li>
 Helping drive adoption through engagement.
 </li>
 <li>
 Understanding our customers' business and identifying areas of opportunity/growth to application of our service offerings.
 </li>
 <li>
 Aligning our customers' needs with additional potential matches from our product suite.
 
 
 </li>
 </ul>
 The Technical Success Manager role is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, and share a passion for technology and a love for working in a dynamic environment.
 
 
 
 As a Technical Success Manager you will:
 
 
 
 <ul>
 <li>
 Build a deep technical understanding of our product suite, service offerings and their potential impact on our customer install base.
 </li>
 <li>
 Take complete ownership of identifying and resolving technical challenges in the way of complete adoption.
 </li>
 <li>
 Develop a functional understanding of complex issues and take complete ownership of resolving and/or project managing a resolution to such issues.
 </li>
 <li>
 Formulate business solutions for technical problems to align cross functional teams on customer needs.
 </li>
 <li>
 Strong technical aptitude, passion, and commitment for Technical Success
 </li>
 <li>
 Strong time management skills
 </li>
 <li>
 Ability to articulate a clear, concise return on the investment value statement.
 </li>
 <li>
 Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
 </li>
 <li>
 Ensure a high rate of renewal across the customer base- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
 </li>
 <li>
 Identify opportunities to up-sell / cross-sell within the existing customer base.
 </li>
 <li>
 Manage existing accounts and maintain relationships with decision-makers at the executive and management levels.
 </li>
 <li>
 Manage and track customer and transactional information in a CRM system.
 </li>
 <li>
 Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers' expectations.
 </li>
 <li>
 Provide product demonstrations and general support to prospective customers.
 </li>
 <li>
 Develop and deliver strategies that help drive our clients business.
 </li>
 <li>
 Keep abreast of competition, competitive issues, and products.
 </li>
 <li>
 Practice active, excellent communication with management, customers, and support staff
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience working in Customer Success and/or Account Management is a must.
 </li>
 <li>
 Experience working as a Solution Consultant and/or Sales Engineer highly desirable.
 </li>
 <li>
 Technical exposure to solution delivery, implementation, product development will be considered a plus.
 </li>
 <li>
 Outstanding organizational skills, ability to manage multiple projects.
 </li>
 <li>
 Passionate about building customer relationships.
 </li>
 <li>
 Experience driving adoption of SaaS-based solutions Ability to thrive in a fast-paced startup environment.
 </li>
 <li>
 2-3+ Years of account management or similar role
 </li>
 <li>
 Salesforce.com experience is a plus.
 </li>
 <li>
 Previous Success or Sales experience is a plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient &amp; Out-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 The work/life set up you need to be successful
 </li>
 <li>
 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
 </li>
 <li>
 The chance to make a genuine impact on the company's growth
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself
 </li>
 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values their team
 </li>
 </ul>
</div>

Technical Success Manager

aQovia

<div>Why Aqovia? 
At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.
Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence. 
 
This commitment to innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future 
Role Overview
Aqovia is seeking a tech-savvy IT Support Manager who thrives in a fast-paced, dynamic environment. This role is ideal for someone passionate about technology, problem-solving, and process improvement. 
You will join our Digital Solutions &amp; Technology team and play a key role in executing an ambitious technical roadmap.
The role involves managing IT operations, resources, and support for a team of up to 80 people working in a hybrid structure (using both PC and Mac systems).
Key Responsibilities
Hardware ordering and procurement<ul>
<li>
Assess hardware needs for new and existing employees in collaboration with HR and Recruitment.
</li><li>Manage vendor relationships and negotiate bulk purchasing contracts.
</li><li>Monitor and manage the IT equipment budget.</li>
</ul>
Configuration and Provisioning<ul>
<li>
Install required operating systems and software packages (Aqovia/Neuer Energy builds).</li>
<li>Set up and manage user accounts and system access.</li>
<li>Ensure compliance with company IT policies and data protection regulations.</li>
</ul>
Servicing, Repairs &amp; Troubleshooting<ul>
</ul><ul>
<li>Diagnose and resolve hardware and software issues quickly and effectively.</li>
<li>Perform routine maintenance and updates.</li>
<li>Coordinate warranty and repair services with external providers.</li>
<li>Provide hands-on troubleshooting support for users (both remote and onsite).</li>
<li>Resolve IT issues promptly to minimise downtime.</li>
</ul>
Logistics Management<ul>
</ul><ul>
<li>Coordinate delivery and setup for new hires.</li>
<li>Manage the secure return, refurbishment, and disposal of equipment for departing employees.</li>
<li>Ensure secure data deletion and environmentally responsible hardware recycling.</li>
</ul>
Help Desk and User Support<ul>
</ul><ul>
<li>Set up and manage a ticketing system to track and resolve IT support requests.</li>
<li>Deliver excellent customer service to all internal users.</li>
<li>Maintain response and resolution time targets.</li>
</ul>
Asset and Licence Management<ul>
</ul><ul>
<li>Maintain an up-to-date inventory of all IT assets.</li>
<li>Track device lifecycles and plan for upgrades or replacements.</li>
<li>Maintain and monitor project licences (primarily subscription-based).</li>
<li>Pay, renew, extend, and assess the longevity and cost-effectiveness of subscriptions.</li>
<li>Ensure all software licences and warranties remain current.</li>
</ul>
Documentation and Compliance<ul>
<li>
Maintain detailed documentation of IT processes, configurations, and asset histories.
</li><li>Prepare and update IT policy documentation and user guides.
</li><li>Ensure compliance with GDPR and other data protection laws.</li>
<li>
</li></ul>Bid and Project Support<ul>
<li>
Read and identify relevant bid opportunities.
</li><li>Follow up on bid results and track outcomes.
</li><li>Write bid responses and proposals with input from technical and business teams.
</li><li>Create and maintain bid collateral and supporting materials.
</li><li>Handover completed bids and projects to the project response manager as required.</li>
</ul>
The Ideal Candidate Will Have<ul>
<li>
A degree in Computer Science, IT, or a related field or equivalent practical experience.</li>
<li>Strong knowledge of Google Workspace, Microsoft Office 365 and common collaboration tools.</li>
<li>Experience setting up and managing ticketing systems.</li>
<li>Excellent troubleshooting and multitasking skills.</li>
<li>Strong business communication and interpersonal skills.</li>
<li>Proven experience in IT support, procurement, and licence management.</li>
<li>A customer-service-oriented mindset with a proactive approach to resolving issues.</li>
<li>Good understanding of networking, security, and device management principles.</li>
</ul>
Why Join Aqovia?<ul>
<li>
Making a real difference:You'll be part of a team developing solutions that empower businesses while contributing to sustainable practices.</li>
<li>Growth opportunities: We invest in our employees' development and offer a path for career advancement.</li>
<li>Collaborative culture: We value teamwork, open communication, and a supportive environment.</li>
<li>Competitive benefits package: including healthcare, paid for gym membership, pension scheme, perkbox and more.</li>
<li>
</li></ul>Diversity &amp; Inclusion<ul>
</ul>
Aqovia is committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants from all backgrounds and believe in empowering every individual to make an impact.
If you are an experienced IT Manager ready to drive Aqovia&rsquo;s next phase of growth in the UK, GCC and in Pakistan, we&rsquo;d love to hear from you.</div>

Aqovia

<div>
 
 
 Why Aqovia?
 
 
 
 
 At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.
 
 
 Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.
 
 
 This commitment to innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future
 
 
 
 Role Overview
 
 
 
 Aqovia is seeking a tech-savvy IT Support Manager who thrives in a fast-paced, dynamic environment. This role is ideal for someone passionate about technology, problem-solving, and process improvement.
 
 
 You will join our Digital Solutions &amp; Technology team and play a key role in executing an ambitious technical roadmap.
 
 
 The role involves managing IT operations, resources, and support for a team of up to 80 people working in a hybrid structure (using both PC and Mac systems).
 
 
 
 Key Responsibilities
 
 
 
 
 Hardware ordering and procurement
 
 
 
 <ul>
 <li>
 Assess hardware needs for new and existing employees in collaboration with HR and Recruitment.
 </li>
 <li>
 Manage vendor relationships and negotiate bulk purchasing contracts.
 </li>
 <li>
 Monitor and manage the IT equipment budget.
 
 
 </li>
 </ul>
 
 Configuration and Provisioning
 
 
 
 <ul>
 <li>
 Install required operating systems and software packages (Aqovia/Neuer Energy builds).
 </li>
 <li>
 Set up and manage user accounts and system access.
 </li>
 <li>
 Ensure compliance with company IT policies and data protection regulations.
 
 
 </li>
 </ul>
 
 Servicing, Repairs &amp; Troubleshooting
 
 
 
 <ul>
 <li>
 Diagnose and resolve hardware and software issues quickly and effectively.
 </li>
 <li>
 Perform routine maintenance and updates.
 </li>
 <li>
 Coordinate warranty and repair services with external providers.
 </li>
 <li>
 Provide hands-on troubleshooting support for users (both remote and onsite).
 </li>
 <li>
 Resolve IT issues promptly to minimise downtime.
 
 
 </li>
 </ul>
 
 Logistics Management
 
 
 
 <ul>
 <li>
 Coordinate delivery and setup for new hires.
 </li>
 <li>
 Manage the secure return, refurbishment, and disposal of equipment for departing employees.
 </li>
 <li>
 Ensure secure data deletion and environmentally responsible hardware recycling.
 
 
 </li>
 </ul>
 
 Help Desk and User Support
 
 
 
 <ul>
 <li>
 Set up and manage a ticketing system to track and resolve IT support requests.
 </li>
 <li>
 Deliver excellent customer service to all internal users.
 </li>
 <li>
 Maintain response and resolution time targets.
 
 
 </li>
 </ul>
 
 Asset and Licence Management
 
 
 
 <ul>
 <li>
 Maintain an up-to-date inventory of all IT assets.
 </li>
 <li>
 Track device lifecycles and plan for upgrades or replacements.
 </li>
 <li>
 Maintain and monitor project licences (primarily subscription-based).
 </li>
 <li>
 Pay, renew, extend, and assess the longevity and cost-effectiveness of subscriptions.
 </li>
 <li>
 Ensure all software licences and warranties remain current.
 
 
 </li>
 </ul>
 
 Documentation and Compliance
 
 
 
 <ul>
 <li>
 Maintain detailed documentation of IT processes, configurations, and asset histories.
 </li>
 <li>
 Prepare and update IT policy documentation and user guides.
 </li>
 <li>
 Ensure compliance with GDPR and other data protection laws.
 
 
 </li>
 </ul>
 
 Bid and Project Support
 
 
 
 <ul>
 <li>
 Read and identify relevant bid opportunities.
 </li>
 <li>
 Follow up on bid results and track outcomes.
 </li>
 <li>
 Write bid responses and proposals with input from technical and business teams.
 </li>
 <li>
 Create and maintain bid collateral and supporting materials.
 </li>
 <li>
 Handover completed bids and projects to the project response manager as required.
 
 
 </li>
 </ul>
 
 The Ideal Candidate Will Have
 
 
 
 <ul>
 <li>
 A degree in Computer Science, IT, or a related field or equivalent practical experience.
 </li>
 <li>
 Strong knowledge of Google Workspace, Microsoft Office 365 and common collaboration tools.
 </li>
 <li>
 Experience setting up and managing ticketing systems.
 </li>
 <li>
 Excellent troubleshooting and multitasking skills.
 </li>
 <li>
 Strong business communication and interpersonal skills.
 </li>
 <li>
 Proven experience in IT support, procurement, and licence management.
 </li>
 <li>
 A customer-service-oriented mindset with a proactive approach to resolving issues.
 </li>
 <li>
 Good understanding of networking, security, and device management principles.
 
 
 </li>
 </ul>
 
 Why Join Aqovia?
 
 
 
 <ul>
 <li>
 Making a real difference:You'll be part of a team developing solutions that empower businesses while contributing to sustainable practices.
 </li>
 <li>
 Growth opportunities: We invest in our employees' development and offer a path for career advancement.
 </li>
 <li>
 Collaborative culture: We value teamwork, open communication, and a supportive environment.
 </li>
 <li>
 Competitive benefits package: including healthcare, paid for gym membership, pension scheme, perkbox and more.
 
 
 </li>
 </ul>
 
 Diversity &amp; Inclusion
 
 
 
 Aqovia is committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants from all backgrounds and believe in empowering every individual to make an impact.
 
 
 If you are an experienced IT Manager ready to drive Aqovia&rsquo;s next phase of growth in the UK, GCC and in Pakistan, we&rsquo;d love to hear from you.
</div>

92Techno

We are looking for a IT support Operation Lead in Lahore. Role requires not only technical expertise but also management, communication, and strategic skills to ensure efficient and effective operations.Technical Skills<ul><li>Knowledge of IT infrastructure components, including servers, networking, storage, firewalls, and cloud environments.</li><li>Expertise in managing and optimizing help desk software (e.g., ServiceNow, Jira, FreshService) and ticketing workflows including customer inquiries and issues to ensure timely response and resolution.</li><li>Understanding of MSP-specific services, SLAs, and</li><li>Familiarity with ITIL (Information Technology Infrastructure Library) frameworks for best practices in IT support.</li><li>Ability to guide Level 1 and Level 2 teams on root cause analysis for common issues, including endpoint management, application support, network connectivity, and security</li><li>Familiarity with basic network troubleshooting (DNS, DHCP, TCP/IP) and awareness of security practices, such as antivirus, firewalls, and intrusion prevention.</li><li>Experience with monitoring tools and dashboards for proactive issue identification, such as Nagios, SolarWinds, or Zabbix.</li><li>Ability to review all technical support related processes and documentation for continuous improvement</li><li>Assist in the creation and implementation of customer self-service material and tools</li><li>Ability to work with cutting edge technology and assimilate information rapidly</li></ul>Leadership &amp; Management Skills<ul><li>Ability to lead and manage a team of Level 1 and Level 2 engineers, including recruiting, training, scheduling, and mentoring.</li><li>Oversee the day-to-day operations of the Technical Support Team</li><li>Setting and tracking KPIs, conducting performance evaluations, and identifying growth or training opportunities for team members.</li><li>Skilled in managing escalations and conflicts and providing support, both within the team and with clients, to ensure smooth operations.</li><li>Proficiency in resource allocation, ensuring 24/7 support coverage, and managing shifts or on-call rotations effectively.</li><li>Experience with project planning and coordination for support tasks, service improvements, or infrastructure upgrades.</li></ul>Customer Service &amp; Communication Skills<ul><li>Ability to interface with clients, understand their requirements, and ensure that SLAs and expectations are met consistently.</li><li>Possess clear and concise communication skills to relay complex technical information to non-technical stakeholders, both verbally and in writing.</li><li>Competency in reporting incidents, creating documentation for common issues, and setting up knowledge bases for Level 1 and Level 2 teams.</li><li>Ensuring the team&rsquo;s adherence to SLAs, monitoring response and resolution times, and handling escalations when SLA breaches are imminent.</li><li>Act as a senior agent who will drive customer satisfaction through customer support</li><li>Ability to communicate with client&rsquo;s representative to discuss / share team progress and act as customer success manager</li><li>Be actively involved with the operational delivery and UAT to onboard new customers into support steams</li></ul>Strategic &amp; Analytical Skills<ul><li>Must possess strong analytical skills to investigate and resolve customer support tickets</li><li>Ability to analyze metrics (e.g., ticket volume, resolution times, and customer satisfaction) to identify trends, assess performance, and drive improvements.</li><li>Experience in streamlining workflows, automating repetitive tasks, and improving service delivery processes for efficiency.</li><li>Forecasting future support needs based on company growth, seasonal demand, or specific client requirements.</li><li>Managing operational budgets, making cost-effective decisions on tools or personnel, and maximizing resources.</li></ul>Training &amp; Development Skills<ul><li>Ability to upskill Level 1 and Level 2 engineers through regular technical training, refresher courses, or certifications.</li><li>Establishing knowledge-sharing practices, documentation standards, and access to resources to enable Level 1 and Level 2 teams to resolve issues more independently.</li><li>Offering guidance and career development support to foster a growth-oriented environment and retain talent.</li></ul>Adaptability &amp; Innovation<ul><li>Keeping up with advancements in IT services, cloud computing, and security practices, and guiding the team in adopting these technologies.</li><li>Encouraging a proactive approach to problem-solving and being open to new tools or methods that can improve support operations and implement any necessary preventive measures to reduce customer faults and issues</li><li>Leading and guiding the team through changes in processes, tools, or company policies to ensure minimal disruption.</li><li>Education: </li><li>Graduation in computer sciences or relevant discipline. Having an added certification will be a plus</li><li>Experience</li><li>: Minimum 10 years of experience in a team lead role having proven people management and leadership skills with a support team structure.</li></ul>Job Type: Full-timePay: Rs400,000.00 - Rs425,000.00 per monthApplication Question(s):<ul><li>This is full time onsite role. Our working hours are 5:30 PM to 2:30 AM. Will it work for you? </li></ul>Work Location: In person

Lead IT Support Operations

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

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Lead IT Support Operations

Technical Support Engineer