technical project manager

customer support executive Jobs in Lahore

customer support executive

project manager

customer support representative Jobs in Lahore

customer support representative

it support executive

technical support manager

ICE Consulting

<div>Job Summary:
The Ticket Queue Manager is responsible for overseeing the flow, prioritization, and timely resolution of support tickets across all technical support channels. This role ensures efficient workload distribution, adherence to service level agreements (SLAs), and continuous improvement in customer satisfaction and team performance. The Ticket Queue Manager acts as the gatekeeper for the ticketing system, ensuring that issues are categorized, assigned, escalated, and resolved according to defined ITSM processes.
Key Responsibilities:<ul><li>
Monitor and manage the daily queue of incoming IT support tickets to ensure SLAs and response time targets are met.</li><li>Monitor ticket dashboard and ensure that tickets are resolved within agreed-upon SLAs and take corrective actions when SLAs are at risk.</li></ul><ul>
<li>Track aging tickets and proactively drive follow-ups, escalations, or reassignments as needed.</li>
<li>Collaborate with technical teams and management to resolve high-priority or aging incidents.</li>
<li>Perform daily, weekly, and monthly ticket audits to ensure quality, consistency, and process compliance.</li>
<li>Communicate trends or recurring issues to leadership to aid in root cause analysis and problem management.</li>
<li>Generate reports on ticket volumes, response times, resolution rates, and other key metrics.</li>
<li>Serve as a point of contact during major incident triage for ticket coordination and updates.</li>
<li>Coordinate with other support teams, technical resources, and stakeholders to ensure timely resolution of tickets and maintain customer satisfaction.</li></ul>
Prepare regular reports on incident, change, and problem tickets, including analysis of trends, performance, and areas for improvement
Requirements
Qualifications:<ul>
<li>5+ years of experience in a service desk, IT support, or IT operations environment.</li>
<li>Strong familiarity with ITSM tools (e.g., ConnectWise)</li>
<li>Working knowledge of ITIL processes, especially Incident, Request, and Problem Management.</li>
<li>Knowledge of IT infrastructure, software, and hardware.</li>
<li>Ability to analyze data, identify trends, and recommend process improvements.</li>
<li>Strong problem-solving and analytical skills.</li>
<li>Ability to work independently and as part of a team in a fast-paced environment</li>
<li>Experience in workload management, reporting, and SLA governance.</li>
<li>Excellent communication, coordination, and conflict-resolution skills.</li>
<li>Analytical mindset with attention to detail and a sense of urgency.</li>
<li>ITIL Foundation certification preferred.</li></ul></div>

Ticket Queue Manager

AD Innovation

We are seeking a proactive and technically skilled IT Manager to oversee and maintain our organization's entire IT infrastructure. The ideal candidate will be responsible for ensuring seamless network operations, system reliability, and technical support across all devices and platforms. This role demands hands-on expertise in networking, hardware/software troubleshooting, and enterprise-level systems management.Network Administration:<ul><li>Configure, monitor, and maintain Wi-Fi routers, switches, and firewalls</li><li>Manage LAN/WAN connectivity and optimize network performance</li><li>Oversee public sharing networks and ensure secure access protocols</li></ul>System &amp; Device Management:<ul><li>Maintain and troubleshoot laptops, desktops, and peripheral devices</li><li>Ensure timely updates, backups, and antivirus protection across systems</li><li>Provide technical support and resolve hardware/software issues</li></ul>Email &amp; Domain Management:<ul><li>Handle email domain configurations, DNS records, and MX settings</li><li>Resolve email delivery issues and manage user accounts across platforms</li></ul>ERP &amp; Server Oversight:<ul><li>Monitor and maintain ERP servers for optimal uptime and performance</li></ul>CCTV &amp; Security Systems:<ul><li>Troubleshoot and maintain CCTV systems, DVRs/NVRs, and IP cameras</li><li>Ensure secure storage and accessibility of surveillance footage</li></ul>Degree in Computer Science, Information Technology, or related field with a minimum of 3&ndash;5 years of experience in IT management or Network administrationJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

IT Manager

MTP (Mayfair Technology Partners)

Job Summary: We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction. &#11835; Key Responsibilities: SLA Management:Monitor and manage SLA compliance across all technical support contracts. Track performance metrics and generate regular reports on SLA adherence. Identify and escalate SLA breaches and coordinate resolution efforts. Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems. Troubleshoot hardware, software, and network issues. Collaborate with internal teams to resolve complex technical problems. Client Communication:Serve as the primary point of contact for SLA-related inquiries. Communicate service updates, outages, and resolutions clearly and professionally. Conduct periodic reviews with clients to ensure satisfaction and contract alignment. Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports. Prepare monthly/quarterly SLA compliance reports for internal and client review. Process Improvement: Recommend improvements to support processes to enhance SLA compliance. Assist in developing and refining SLA templates and support documentation. &#11835; Qualifications: Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field. 3+ years of experience in technical support or IT service management. Strong understanding of SLA frameworks and ITIL principles. Excellent communication and customer service skills. Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools. Ability to work independently and manage multiple priorities. &#11835; Preferred Skills: ITIL certification or equivalent. Experience with contract management systems. Familiarity with cloud services and enterprise IT environments.11am to 8pm Monday to Friday IT Tower Gulberg 3 LahoreJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Is your salary expectation between up to 150,000?</li><li>Are you looking for a Full Time onsite Job</li></ul>Experience:<ul><li>Technical Support Experience for Apps and Website s: 3 years (Required)</li></ul>Work Location: In person

Technical Support Engineer (L2/L3)

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Technical Support Engineer

Cosmetique

We're looking for an enthusiastic and detail-oriented IT Support Executive to join our team. In this role, you'll be responsible for providing technical support to employees, helping resolve hardware, software, and network issues quickly and effectively. Your efforts will help keep our systems running smoothly and our team productive.Key Responsibilities:<ul><li>Provide first-level technical support for hardware, software, and network-related issues</li><li>Install, configure, and troubleshoot computers, printers, and other IT equipment</li><li>Respond to support requests via email, phone, or ticketing system in a timely and professional manner</li><li>Monitor and maintain computer systems, networks, and overall IT performance</li><li>Set up new user accounts and profiles, and assist with password or access issues</li><li>Document support requests, solutions, and IT assets accurately and consistently</li><li>Maintain security protocols, including antivirus, firewalls, and data protection tools</li><li>Support video conferencing platforms, VoIP systems, and mobile device management</li><li>Escalate unresolved technical issues to senior IT staff or external vendors</li><li>Stay up to date with the latest technology trends, tools, and best practices</li></ul>Required Skills and Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>1&ndash;2 years of experience in IT support or a help desk environment</li><li>Solid knowledge of Windows and macOS operating systems</li><li>Familiarity with Microsoft Office Suite, email clients, and enterprise software</li><li>Basic understanding of networking, including LAN/WAN, TCP/IP, and DNS</li><li>Strong analytical and problem-solving skills</li><li>Clear and professional communication skills</li><li>Ability to work independently and manage multiple tasks effectively</li><li>A proactive, customer-focused attitude with a willingness to learn and adapt</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Role-relevant &ndash; assesses problem-solving and technical ability</li></ul>Non-discriminatory &ndash; focuses on skills and experienceBehavioral &ndash; helps you evaluate how the applicant acts in real situationsEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>2-years: 1 year (Required)</li></ul>Language:<ul><li>English, Urdu (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

IT Support Executive

Recruitzz

<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or Computer Software.</li><li>Hands-on knowledge of XAMPP, PHP/MySQL applications (mandatory).</li><li>Familiarity with MS SQL Server, MySQL, and database deployments.</li><li>Experience with IIS Server configuration and SSL management.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent spoken and written English communication skills.</li><li>Active listening and questioning ability to identify problems quickly.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Strong multitasking and organizational skills.</li><li>Team player with a detail-oriented mindset.</li></ul>Onsite Position in Model Town Lahore.Job Types: Full-time, InternshipPay: Up to Rs35,000.00 per monthApplication Question(s):<ul><li>In which domain did you complete your bachelor&rsquo;s degree(BSCS,BSIT,BSSE,BBA etc)</li><li>Onsite position in Model Town Lahore, Are you willing?</li><li>Are you from Lahore?</li></ul>Experience:<ul><li>Technical Support Engineer: 2 years (Preferred)</li></ul>Work Location: In person

Avari Hotel

We are looking for an experienced IT Support Manager to lead and strengthen our IT infrastructure, ensuring high availability, security, and performance across the organization. The ideal candidate will come from the IT or FinTech sector and have strong expertise in firewalls, networking, system security, and Active Directory, along with proven experience managing IT operations for mid-to-large teams.Key ResponsibilitiesLead daily IT support operations and ensure minimal downtime.Manage and secure network devices, firewalls, and routers for optimal performance.Oversee system security, access controls, and periodic security audits.Administer Active Directory, user management, and group policies.Handle installation, configuration, and troubleshooting of systems and software.Ensure reliable data backup, disaster recovery, and endpoint protection.Collaborate with internal teams to resolve IT issues efficiently.Evaluate and implement new technologies for performance and scalability.Maintain IT asset records, procedures, and documentation.Mentor and guide the IT team to meet departmental goals.RequirementsBachelor&rsquo;s degree in Computer Science, IT, or related field.6&ndash;10 years of IT support and system administration experience, including leadership roles.Strong knowledge of firewalls, networking, and system security protocols.Proficiency in Active Directory, Windows Server, and Microsoft 365.Excellent troubleshooting, communication, and leadership skills.Certifications such as CCNA, CompTIA Security+, or MCSA are preferred.What We OfferCompetitive salary and benefits.Fast-paced and collaborative FinTech environment.Professional growth and learning opportunities.Job Type: Full-timeWork Location: In person

IT Support Manager

Explore 1591+ Technical support manager in Lahore this October. Find roles across top companies and apply now to boost your career.

1591 technical support manager jobs IN Lahore

Ticket Queue Manager

IT Manager

Technical Support Engineer (L2/L3)

Technical Support Engineer

IT Support Executive

Technical Support Engineer

IT Support Manager