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HR POD Careers

<div>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
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 4-5 years of experience in SaaS B2B in a similar capacity.
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 Proven experience managing Technical Support, NOC, and Contact Center Operations.
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 Strong leadership, coaching, and team-building abilities.
 </li>
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 Excellent reporting, analytical, and problem-solving skills.
 </li>
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 Familiarity with ITIL frameworks is a plus.
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 A customer-first mindset with a strong ability to manage escalations and deliver satisfaction.
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 Ability to perform under pressure and multitask effectively.
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 Willingness to manage on-call support or after-hours escalations when required.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
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 Oversee technical support and NOC operations, including managing ticket queues and ensuring SLA compliance.
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 Act as the first point of escalation for complex or high-impact issues and ensure timely resolution.
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 Proactively monitor systems and address incidents to maintain service uptime.
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 Build and lead a high-performing team with the right mix of talent and potential to achieve organizational goals.
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 Continuously coach and train the team to meet Key Performance Indicators (KPIs) and maintain motivation.
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 Design training programs for Level 1 and Level 2 support engineers for smooth onboarding.
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 Conduct quarterly performance appraisals and manage ongoing performance improvements.
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 Foster a performance-oriented culture through positive competition and a collaborative learning environment.
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 Design, implement, and refine support processes, SOPs, and NOC workflows using ITIL best practices.
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 Conduct regular quality audits to ensure support interactions meet defined standards.
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 Ensure shift start reports are validated daily, and necessary actions are taken proactively.
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 Update internal knowledge bases and training materials.
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 Deliver a professional, proactive, and friendly support experience that strengthens customer trust.
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 Engage closely with customers during the Go-Live phase, ensuring they are trained and empowered to use the company's products effectively.
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 Handle customer escalations efficiently and with empathy to maintain satisfaction.
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 Conduct CSAT and NPS surveys, analyze feedback, and recommend corrective actions to leadership.
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 Work closely with Development, Customer Success, and Deployment teams to resolve complex queries and ensure smooth onboarding.
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 Share actionable insights with cross-functional teams to continuously improve support and product experience.
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 Monitor and analyze support KPIs, including resolution time, customer satisfaction, backlog, and escalations.
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 Present performance reports to leadership on a weekly, monthly, quarterly, and annual basis.
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 Use data-driven insights to optimize processes and team performance.
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 Understand and implement the company's Information Security Management System (ISMS) policies across all relevant functions.
 
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 </ul>
</div>

Manager Technical Support (Onsite, Lahore, PKR Salary)

Soothmedia Technologies (Pvt.) Ltd.

Soothmedia Technologies (Pvt.) Ltd. is seeking a dedicated and technically skilled Technical Support Engineer to join our growing team. The ideal candidate will be responsible for maintaining and troubleshooting the office network, CCTV systems, attendance machines, server infrastructure, and providing general IT support.Key Responsibilities:<ul><li>Monitor, maintain, and troubleshoot network infrastructure (LAN/WAN/Wi-Fi)</li><li>Install, configure, and manage CCTV surveillance systems</li><li>Maintain and support attendance/biometric machines.</li><li>Perform regular server maintenance, backups, and performance checks</li><li>Provide IT support for software, hardware, and system-related issues</li><li>Assist with setup and maintenance of office computers, printers, and other IT equipment</li><li>Ensure compliance with IT policies and best practices</li></ul>Requirements:<ul><li>DAE (Diploma of Associate Engineering) in Electronics or relevant field (Preferred)</li><li>Strong analytical and communication skills</li><li>Ability to work independently and manage time effectively</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Opportunities for technical training and career growth</li><li>Supportive and professional work environment</li></ul>How to Apply: Apply directly through Indeed or send your updated CV to career@soothmedia.com with the subject line: &ldquo;Technical Support Engineer Application &ndash; LahoreJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you had the DAE ?</li></ul>Work Location: In personApplication Deadline: 18/08/2025 Expected Start Date: 20/08/2025

Technical Support Engineer

Vigilance Eye

Job Title: IT Support Person &ndash; Full Time (On-Site)Location: Lahore, Pakistan (On-Site at Vairt Office)Salary: PKR 35,000 per monthCompany Overview: Vairt is a real estate investment platform offering fractional ownership in premium U.S. hotels and Dubai apartments. We use technology to provide investors with secure, transparent, and profitable investment opportunities. Our Lahore office serves as the operations hub for our international business.Position Summary: We are seeking a proactive and detail-oriented IT Support Person to join our team in Lahore. The ideal candidate will be responsible for providing technical assistance, maintaining office systems, troubleshooting hardware and software issues, and ensuring smooth IT operations for the company.Key Responsibilities:<ul><li>Provide first-line technical support for office staff (hardware, software, and network issues).</li><li>Install, configure, and maintain computers, printers, and other IT equipment.</li><li>Manage email accounts, user permissions, and system access.</li><li>Perform routine maintenance and updates on office systems.</li><li>Troubleshoot network connectivity and internet-related issues.</li><li>Maintain IT inventory, records, and documentation.</li><li>Assist in setting up accounts, devices, and tools for new hires.</li><li>Ensure security protocols are followed, including antivirus and data backup procedures.</li><li>Liaise with external IT vendors when necessary.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field.</li><li>1+ year of IT support or helpdesk experience (fresh graduates with strong skills may apply).</li><li>Strong troubleshooting and problem-solving skills.</li><li>Basic knowledge of networking, hardware, and software systems.</li><li>Familiarity with email clients, Microsoft Office, and cloud-based tools.</li><li>Good communication skills and ability to work in a team.</li><li>Ability to manage time and prioritize tasks effectively.</li></ul>Working Hours: Monday to Saturday &ndash; 7:00 PM to 3:00 AM (Night Shift)Benefits:<ul><li>Fixed monthly salary of PKR 35,000.</li><li>Opportunity to work in an international business environment.</li><li>Professional growth and learning opportunities.</li></ul>How to Apply: Interested candidates can apply directly through Indeed or send their CV to support@vairt.com with the subject line &ldquo;IT Support Person &ndash; Lahore.&rdquo;Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per month

IT Support Person – Full Time (On-Site)

Magnatec Systems Private Limited

Job Overview:We are seeking an experienced and highly skilled IT Support Executive with at least 3 years of hands-on experience in managing and troubleshooting IT systems. The ideal candidate will have in-depth technical knowledge, strong problem-solving abilities, and the capability to ensure smooth and secure IT operations across the organization.Key Responsibilities:<ul><li>Provide technical support for hardware, software, and network issues (onsite &amp; remote)</li><li>Install, configure, and maintain operating systems, applications, and IT equipment</li><li>Troubleshoot and resolve complex IT problems in a timely manner</li><li>Administer user accounts, permissions, email setups, and security configurations</li><li>Maintain and monitor network devices (routers, switches, firewalls)</li><li>Ensure regular backups, disaster recovery readiness, and data security compliance</li><li>Keep IT asset inventory updated and ensure proper documentation</li><li>Collaborate with vendors for procurement, repairs, and system upgrades</li><li>Apply system updates, patches, and security fixes regularly</li><li>Train and assist staff in using IT systems effectively and securely</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>Minimum 3 years of proven IT support experience in a corporate environment</li><li>Strong knowledge of Windows, Microsoft Office Suite, and system administration</li><li>Proficiency in networking (LAN, WAN, VPN, TCP/IP)</li><li>Experience with hardware troubleshooting (PCs, printers, servers, network devices)</li><li>Knowledge of IT security best practices and backup strategies</li><li>Familiarity with Active Directory &amp; Microsoft 365 administration</li><li>Excellent problem-solving, communication, and interpersonal skills</li><li>Ability to work independently and handle multiple tasks efficiently</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Excutive

ibex

<div>
 We are seeking a detail-oriented with Experience and technically skilled Senior
 
 
 Genesys WFM Technical Support professional to join our team. This role is
 
 
 responsible for ensuring the stability, integrity, and optimal performance of the
 
 
 Genesys Cloud Workforce Management (WFM) system. You will support users across
 
 
 the business, troubleshoot WFM issues, and collaborate with technical teams to
 
 
 ensure smooth operation of scheduling, forecasting, and adherence functionalities.
 
 
 This is a critical support role that requires strong communication skills, a proactive
 
 
 mindset, and the ability to troubleshoot and resolve technical issues efficiently.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Provide day-to-day technical support to Genesys Cloud WFM users.
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 Work cross-functionally with WFM teams and technical departments to resolve
 
 
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 </ul>
 WFM-related issues and implement enhancements.
 
 
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 Troubleshoot and resolve software bugs, performance issues, and integration
 
 
 </li>
 </ul>
 problems related to Scheduling, Forecasting, and Adherence.
 
 
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 Maintain accuracy and consistency in data inputs/outputs from the WFM
 
 
 </li>
 </ul>
 platform.
 
 
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 Conduct regular audits on BU and MU setups, feeds, adherence metrics,
 
 
 </li>
 </ul>
 mapping, and skilling configurations.
 
 
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 Assist end-users with inquiries, tickets, and training related to WFM systems.
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 Maintain updated documentation for system configurations and processes.
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 Track, prioritize, and resolve support tickets while meeting defined SLA targets.
 </li>
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 Generate and deliver Monthly WFM Support Summary Reports and Incident
 
 
 </li>
 </ul>
 Reports including Root Cause Analyses.
 
 
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 Collaborate with the software vendor as needed to resolve complex system
 
 
 </li>
 </ul>
 issues.
 
 
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 Drive continuous improvement by identifying and implementing innovations to
 
 
 </li>
 </ul>
 increase system efficiency and data accuracy.
 
 
 <ul>
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 Ensuring escalated issues are addressed appropriately within the Service level
 
 
 </li>
 </ul>
 dedifnitions.
 
 
 <ul>
 <li>
 Ensuring availability as First escalation point in after hours on-call basis.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4 to 6 years of experience specifically supporting Genesys Cloud WFM.
 </li>
 <li>
 Strong understanding of Workforce Management concepts and systems.
 </li>
 <li>
 Bachelor&rsquo;s Degree in Information Technology, Computer Science, Engineering,
 
 
 </li>
 </ul>
 or a related field.
 
 
 <ul>
 <li>
 Prior experience in a Workforce Management team is plus.
 </li>
 <li>
 Any relevant Certification in Genesys is preferred.
 </li>
 <li>
 Advanced troubleshooting and technical support skills.
 </li>
 <li>
 Excellent written and verbal communication skills, including the ability to
 
 
 </li>
 </ul>
 explain technical concepts to non-technical stakeholders.
 
 
 <ul>
 <li>
 High attention to detail, with strong planning and organizational skills.
 </li>
 <li>
 Ability to independently manage tasks and take ownership from initiation to
 
 
 </li>
 </ul>
 completion.
 
 
 <ul>
 <li>
 Skilled in creating documentation and process guides.
 </li>
 <li>
 Strong analytical mindset and technical aptitude for software systems.
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
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 <li>
 Self-starter with a proactive and collaborative approach.
 </li>
 <li>
 Comfortable in a dynamic, fast-paced support environment.
 </li>
 <li>
 Ability to multitask and prioritize effectively.
 
 
 </li>
 </ul>
 Work Mode: Onsite
 
 
 Shifts: US Eastern Standard Hours
 
 
 Language: Fluent English (written and verbal)
</div>

Genesys WFM Sr. Technical Support

Contegris Pvt Ltd

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewThis role is responsible for ensuring a Delightful Pre &amp; Post-Implementation Customer Experience that aligns with our business strategy and SLA Commitment. Moreover this role is responsible for establishing the NOC and managing efficient Network &amp; System Operations with proactive handling.Key Responsibilities<ul><li>Team Building: Build a team of A Players with right potential and talents to achieve the organizational objectives and create the strategy for successful NOC and Technical Support Operations.</li><li>Training and Development: Continuously train and coach the team to achieve their Key Performance Indicators and keep them motivated.</li><li>Leadership and Performance Management: Keep a close eye on the Support Operations and ensure Quality Assurance and performance goals are met according to the plan. Do performance appraisal of your team on Quarterly basis</li><li>Team Culture: Create and maintain a performance oriented culture within the team by creating positive competition and open learning environment</li><li>Process: Create, implement and streamline processes related to successful operations of a diverse technical support and network operations function. Implement ITIL framework in the CNOC department.</li><li>Customer Experience: Transformation of the customer experience by providing proactive, professional and friendly support operations to the customers</li><li>Customer Empowerment: Engage with the customer during Go-Live Support period, ensure they are properly trained and empowered to get full benefit of Contegris products and solutions</li><li>Customer Relationship: Be the first level of escalation for the customer, Handle support escalations and get them resolved on priority.</li><li>Collaboration: Partner with Development and Leadership team to help resolve Customer Queries which need special attention and share valuable suggestions for improvement. Collaborate with Deployment team for smooth and efficient onboarding of the customer.</li><li>CSAT &amp; NPS Surveys: Actively conduct the CAST and NPS Surveys and suggest corrective action to the leadership.</li><li>Reporting &amp; Analysis: Analyze support operations for the required KPIs, do continuous performance management and present the analytical reports to the leadership on weekly, monthly, quarterly and yearly basis.</li><li>Information Security: Understand and Implement Contegris ISMS policy across the functions</li></ul>Requirements<ul><li>Education: MS/BS in IT/CS or Equivalent</li><li>Experience: Minimum 4-5 years experience working with BPO/SAAS Company in the Implementation, Lead Support Engineer role with management responsibilities</li><li>Leadership skills</li><li>Ability to work under extreme pressure without losing cool</li><li>Ability to handle multiple things going on simultaneously</li><li>Team Management as a successful coach</li><li>Handle Technical Support Operations</li><li>Handle NOC Operations</li><li>Handle Contact Center Operations</li><li>Strong Reporting &amp; Analytical ability</li></ul>Job Type: Full-timeWork Location: In person

Manager Technical Support

Retail/Hospitality Sector

The IT Support Officer is responsible for providing technical support, maintaining IT systems, and ensuring smooth operation of hotel technology infrastructure. The role involves supporting staff with hardware, software, and network issues, while also ensuring guest-facing systems (Wi-Fi, TV, POS, booking systems, etc.) function seamlessly.Benefits:<ul><li>Meal provided by the Company</li><li>Company provided Accommodation</li><li>Medical (as per company policy)</li><li>Annual Bonuses</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Accounts: 2 years (Preferred)</li></ul>Work Location: In person

IT Support Officer

Explore 1275+ Technical support manager in Lahore this September. Find roles across top companies and apply now to boost your career.