customer support executive Jobs in Lahore Pakistan

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technical support manager

Sublime Wireless Inc

Technical Account Manager &ndash; IT Services ProjectsAbout the roleWe are seeking a highly motivated and client-centric Technical Account Manager (TAM) to assess the technical delivery and ongoing relationship management for our IT services projects. As a TAM, you will act as a strategic advisor, project coordinator, and technical liaison between our clients and internal teams. This role ensures the successful execution of IT projects, addresses technical concerns, and promotes long-term customer satisfaction and retention.You will play a pivotal role in building client trust, managing project delivery, and proactively identifying opportunities to improve service quality and client outcomes.Responsibilities &amp; Tasks<ul><li>Serve as the primary technical point of contact for assigned clients</li><li>Manage end-to-end technical delivery of IT service projects (e.g., cloud migrations, managed services, network/security implementations)</li><li>Translate client needs into actionable project plans and manage execution</li><li>Coordinate with cross-functional teams (DevOps, Support, Security, PMs) to ensure smooth delivery</li><li>Monitor service level agreements (SLAs), ensure timely incident resolution, and manage escalations</li><li>Provide ongoing client updates, technical reports, and performance reviews</li><li>Conduct quarterly business reviews (QBRs) and strategic roadmap discussions with clients</li><li>Work closely with sales and pre-sales teams to support solutioning and upsell opportunities</li><li>Track client health metrics and take action to prevent churn</li></ul>Position Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience)</li><li>5+ years of experience in IT services or technical account management</li><li>Proven track record of managing multiple complex client relationships and projects</li><li>Strong understanding of IT infrastructure, cloud platforms, and cybersecurity concepts</li><li>Excellent project management and stakeholder communication skills</li><li>Client-facing experience with the ability to present technical content to non-technical stakeholders</li></ul>Required Skills<ul><li>Strategic thinking and consultative approach to client management</li><li>Strong troubleshooting and root cause analysis capabilities</li><li>Ability to prioritize and manage multiple tasks simultaneously</li><li>Detail-oriented, organized, and proactive</li><li>Exceptional written and verbal communication skills</li><li>Ability to work independently and collaboratively in a fast-paced environment</li></ul>Tools (Must have hands on working experience of required tools/software/application)<ul><li>Cloud: AWS, Azure, GCP</li><li>Monitoring &amp; Ticketing: Jira, ServiceNow, Zendesk, Datadog, New Relic</li><li>Security: CrowdStrike, SentinelOne, Fortinet, Okta</li><li>DevOps: Docker, Kubernetes, Terraform, Git</li><li>Communication &amp; Reporting: Slack, Zoom, Confluence, Power BI, Tableau</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Technical Account Manager – IT Services Projects

Nexus92

Company: Nexus92Location: D2 Block, Johar Town, LahoreExperience Required: 1+ YearWorking Hours: Monday to Saturday, 9:00 AM &ndash; 7:00 PMAbout Nexus92:Nexus92 is a dynamic co-working space that brings together diverse businesses, startups, and professionals in a collaborative environment. We&rsquo;re looking for an energetic and proactive IT Support Officer who can efficiently manage day-to-day technical support tasks and ensure smooth IT operations across the workspace.Key Responsibilities:<ul><li>Provide first-level technical support to end-users for hardware, software, and networking issues.</li><li>Diagnose and troubleshoot system or network problems, ensuring timely resolution.</li><li>Assist in the installation, configuration, and maintenance of computer systems, applications, and peripherals.</li><li>Support network monitoring, internet connectivity, and basic server maintenance.</li><li>Help with user account setups, access rights, and permissions.</li><li>Maintain accurate records of IT assets, licenses, and issue logs.</li><li>Coordinate with vendors and service providers for IT-related needs.</li><li>Ensure the proper functioning of routers, switches, printers, and backup systems.</li></ul>Required Skills:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 1 year of experience in IT support or technical assistance.</li><li>Good understanding of Windows and macOS environments.</li><li>Basic knowledge of networking concepts (LAN/WAN, IP configuration, routers, switches, firewalls).</li><li>Familiarity with Active Directory, Office 365, and standard enterprise tools.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work in a fast-paced and collaborative environment.</li></ul>Why join Nexus92:<ul><li>Opportunity to work in a vibrant and collaborative co-working environment.</li><li>Exposure to modern technologies and diverse operational challenges.</li><li>Supportive and growth-oriented workplace culture.</li></ul>To Apply: Interested candidates can send their resumes to careers@nexus92.comJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

IT Support Officer

ibex

<div>
 The person holding this position will be responsible of managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services throughout the IBEX enterprise. Their main goals are to follow incident management protocols and restore provided IT services to normal operation as quickly as possible with the least impact on the business or the user as well as present technical-to-business translated reported to clients.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure that the incidents and resolutions are properly executed and documented.
 </li>
 <li>
 Work on other projects/issues of low to medium complexity as assigned.
 </li>
 <li>
 Communicate with clients and partners to ensure clarity and uniformity in relaying any hindrance of operating procedures and processes via notifications.
 </li>
 <li>
 Triggers and ensures Management or Technical Escalation in case of technical crisis with close follow up on the escalation and continuous communication.
 </li>
 <li>
 He/she debriefs in real time and reports to management on the incident resolution.
 </li>
 <li>
 Provides a technical and customer impact analysis of every incident to set the appropriate incident priority, escalates blocking issues, and cooperates with Service Management and Account managers to support and provide problem direction to the technical teams.
 </li>
 <li>
 Continuously informs all stakeholders on the status of their problem through Incident Notification.
 </li>
 <li>
 Ensures and follows up SLA and pushes for a short MTTR (Mean Time to Repair) to reduce client impact.
 </li>
 <li>
 Draft and relay technically written reports for both business and technical audiences.
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications); ensuring and applying essential updates &amp; fixes.
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols).
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Minimize Downtime/Maximize Uptime
 </li>
 <li>
 Frequency of Preliminary Incident Reports
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or above in Information Technology, Computer Science, Software Engineering or related field(s).
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Technical writing skills.
 </li>
 <li>
 Ability to facilitate, drive, orchestrate, and lead large diverse groups.
 </li>
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 Ability to understand and take charge of ongoing incidents and drive them towards resolution.
 </li>
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 Willingness to learn and grow.
 </li>
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 Able to handle crisis-situations and define priorities under pressure but within fixed procedures.
 </li>
 <li>
 General technical knowledge in Mobile Access, Core IT/Telco, software and services.
 </li>
 <li>
 Good analytical skills.
 </li>
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 Strong grasp on basic to intermediate computing/networking concepts.
 </li>
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 Ability to translate technical concepts into clear business driven reports detailing computing/disaster and other factors affected usual business operations.
 </li>
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 Due to the nature of this work, must be able to work unconventional shifts (on call/afterhours/weekends).
 </li>
 <li>
 Strong grasp of ITIL (Information Technology Infrastructure Library).
 </li>
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 Ability to coordinate with team(s) of different skill set to share and obtain technical information.
 </li>
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 Ability to interact with senior management, external client organizations and vendors.
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 Strong organizational skills, attention to detail and flexibility to multi-task across tasks with varying deadlines.
 </li>
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 Ability to comprehend Native North American, British or Neutral Language Accents.
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 High energy, self-starter with bias for action and sense of urgency to deliver results.
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data.
 </li>
 </ul>
</div>

IMG/CMG Analyst

Milele

<div>
 The IT Support Officer will be responsible for providing comprehensive technical assistance across the organization, ensuring the seamless operation of IT systems, hardware, software, and networks. This role involves troubleshooting, system maintenance, user support, and managing IT resources to maintain efficiency and reliability in day-to-day operations.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Network Support and Management
 
 
 
 <ul>
 <li>
 Maintain and monitor LAN/WAN connectivity, routers, switches, and firewalls.
 </li>
 <li>
 Troubleshoot network issues and ensure minimal downtime.
 </li>
 <li>
 Support and manage Wi-Fi infrastructure across offices.
 
 
 
 </li>
 </ul>
 
 2. Hardware Support
 
 
 
 <ul>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and peripherals.
 </li>
 <li>
 Diagnose and resolve hardware malfunctions in a timely manner.
 </li>
 <li>
 Coordinate with vendors for repairs and warranty claims.
 
 
 
 </li>
 </ul>
 
 3. Software and OS Installations
 
 
 
 <ul>
 <li>
 Install and configure operating systems (Windows, macOS, Linux as applicable).
 </li>
 <li>
 Manage updates, licenses, and software deployments.
 </li>
 <li>
 Support installation and maintenance of business applications.
 
 
 
 </li>
 </ul>
 
 4. Technical Support
 
 
 
 <ul>
 <li>
 Provide first and second-level support to end-users for IT-related issues.
 </li>
 <li>
 Respond to service requests via ticketing system, email, or calls.
 </li>
 <li>
 Escalate unresolved issues to higher-level support when necessary.
 
 
 
 </li>
 </ul>
 
 5. Inventory Management
 
 
 
 <ul>
 <li>
 Maintain up-to-date IT asset records, including hardware and software inventory.
 </li>
 <li>
 Track issuance and return of IT equipment.
 </li>
 <li>
 Conduct periodic audits to ensure accuracy.
 
 
 
 </li>
 </ul>
 
 6. Data Backups and Security
 
 
 
 <ul>
 <li>
 Ensure regular system and data backups.
 </li>
 <li>
 Support implementation of cybersecurity measures.
 </li>
 <li>
 Coordinate with IT management for data recovery and disaster recovery processes.
 
 
 
 </li>
 </ul>
 
 7. Microsoft 365 Management
 
 
 
 <ul>
 <li>
 Administer and support M365 environment (Outlook, Teams, SharePoint, OneDrive).
 </li>
 <li>
 Manage user accounts, permissions, and licenses.
 </li>
 <li>
 Provide training and support for M365 tools.
 
 
 
 </li>
 </ul>
 
 8. Email Setup and Management
 
 
 
 <ul>
 <li>
 Configure email accounts and troubleshoot issues across devices.
 </li>
 <li>
 Maintain email security, spam filters, and distribution lists.
 
 
 
 </li>
 </ul>
 
 9. Technical Evaluation
 
 
 
 <ul>
 <li>
 Evaluate new IT equipment and software solutions.
 </li>
 <li>
 Provide recommendations for technology upgrades and improvements.
 
 
 
 </li>
 </ul>
 
 10. Troubleshooting and Maintenance
 
 
 
 <ul>
 <li>
 Diagnose and resolve IT incidents and system errors.
 </li>
 <li>
 Perform regular maintenance and updates to ensure systems are optimized.
 
 
 
 </li>
 </ul>
 
 11. Wi-Fi Management
 
 
 
 <ul>
 <li>
 Oversee configuration and maintenance of wireless networks.
 </li>
 <li>
 Monitor performance and security of Wi-Fi access points.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Bachelors degree in Computer Science, Information Technology, or related field.
 </li>
 <li>
 2 to 4 years of experience in IT support or a similar role.
 </li>
 <li>
 Strong knowledge of networking, hardware, and operating systems.
 </li>
 <li>
 Experience with M365 administration and email systems.
 </li>
 <li>
 Excellent problem-solving, analytical, and communication skills.
 </li>
 <li>
 Ability to prioritize and manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Preferred Certifications (Optional):
 
 
 
 <ul>
 <li>
 CompTIA A+ / Network+
 </li>
 <li>
 Microsoft Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 ITIL Foundation Certification
 
 </li>
 </ul>
</div>

Milele Motors FZE

<div>The IT Support Officer will be responsible for providing comprehensive technical assistance across the organization, ensuring the seamless operation of IT systems, hardware, software, and networks. This role involves troubleshooting, system maintenance, user support, and managing IT resources to maintain efficiency and reliability in day-to-day operations.<h3 class="jobSectionHeader">
Key Responsibilities:</h3>
1. Network Support and Management<ul><li>
Maintain and monitor LAN/WAN connectivity, routers, switches, and firewalls.</li><li>
Troubleshoot network issues and ensure minimal downtime.</li><li>
Support and manage Wi-Fi infrastructure across offices.</li></ul>
2. Hardware Support<ul><li>
Install, configure, and maintain desktops, laptops, printers, and peripherals.</li><li>
Diagnose and resolve hardware malfunctions in a timely manner.</li><li>
Coordinate with vendors for repairs and warranty claims.</li></ul>
3. Software and OS Installations<ul><li>
Install and configure operating systems (Windows, macOS, Linux as applicable).</li><li>
Manage updates, licenses, and software deployments.</li><li>
Support installation and maintenance of business applications.</li></ul>
4. Technical Support<ul><li>
Provide first and second-level support to end-users for IT-related issues.</li><li>
Respond to service requests via ticketing system, email, or calls.</li><li>
Escalate unresolved issues to higher-level support when necessary.</li></ul>
5. Inventory Management<ul><li>
Maintain up-to-date IT asset records, including hardware and software inventory.</li><li>
Track issuance and return of IT equipment.</li><li>
Conduct periodic audits to ensure accuracy.</li></ul>
6. Data Backups and Security<ul><li>
Ensure regular system and data backups.</li><li>
Support implementation of cybersecurity measures.</li><li>
Coordinate with IT management for data recovery and disaster recovery processes.</li></ul>
7. Microsoft 365 Management<ul><li>
Administer and support M365 environment (Outlook, Teams, SharePoint, OneDrive).</li><li>
Manage user accounts, permissions, and licenses.</li><li>
Provide training and support for M365 tools.</li></ul>
8. Email Setup and Management<ul><li>
Configure email accounts and troubleshoot issues across devices.</li><li>
Maintain email security, spam filters, and distribution lists.</li></ul>
9. Technical Evaluation<ul><li>
Evaluate new IT equipment and software solutions.</li><li>
Provide recommendations for technology upgrades and improvements.</li></ul>
10. Troubleshooting and Maintenance<ul><li>
Diagnose and resolve IT incidents and system errors.</li><li>
Perform regular maintenance and updates to ensure systems are optimized.</li></ul>
11. Wi-Fi Management<ul><li>
Oversee configuration and maintenance of wireless networks.</li><li>
Monitor performance and security of Wi-Fi access points.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Skills:</h3><ul><li>
Bachelors degree in Computer Science, Information Technology, or related field.</li><li>
2 to 4 years of experience in IT support or a similar role.</li><li>
Strong knowledge of networking, hardware, and operating systems.</li><li>
Experience with M365 administration and email systems.</li><li>
Excellent problem-solving, analytical, and communication skills.</li><li>
Ability to prioritize and manage multiple tasks efficiently.</li></ul><h3 class="jobSectionHeader">
Preferred Certifications (Optional):</h3><ul><li>
CompTIA A+ / Network+</li><li>
Microsoft Certified: Modern Desktop Administrator Associate</li><li>
ITIL Foundation Certification</li></ul></div>

MILELE

Overview: We are seeking an IT Support Officer to provide technical assistance and ensure smooth operation of IT systems, hardware, software, and networks. The role includes troubleshooting, maintenance, and user support to maintain efficiency across the organization.Key ResponsibilitiesNetwork &amp; System Support<ul><li>Maintain and monitor LAN/WAN connectivity and network devices.</li><li>Troubleshoot network and system issues to minimize downtime.</li><li>Manage Wi-Fi networks and ensure reliable connectivity.</li></ul>Hardware &amp; Software Support<ul><li>Install, configure, and maintain computers, printers, and peripherals.</li><li>Diagnose and resolve hardware and software issues.</li><li>Support operating systems and applications, including updates and license management.</li></ul>User Support<ul><li>Provide first- and second-level technical support to staff.</li><li>Respond to IT service requests through the helpdesk system or email.</li><li>Escalate complex issues to senior IT staff when necessary.</li></ul>Asset &amp; Security Management<ul><li>Maintain IT asset inventory and track equipment usage.</li><li>Ensure data backups and assist with data recovery when required.</li><li>Support cybersecurity and system protection measures.</li></ul>Microsoft 365 &amp; Email Administration<ul><li>Manage user accounts, permissions, and access within Microsoft 365.</li><li>Provide support for Outlook, Teams, SharePoint, and OneDrive.</li><li>Configure and troubleshoot email accounts and access issues.</li></ul>System Evaluation &amp; Maintenance<ul><li>Assist in evaluating and implementing new IT tools or equipment.</li><li>Perform regular maintenance to keep systems optimized.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>2&ndash;4 years of experience in IT support or a similar role.</li><li>Strong understanding of networking, hardware, and operating systems.</li><li>Experience with Microsoft 365 and general IT administration.</li><li>Excellent troubleshooting and communication skills.</li><li>Ability to manage multiple priorities effectively.</li></ul>Preferred Certifications (not required):<ul><li>CompTIA A+ / Network+</li><li>Microsoft Certified: Modern Desktop Administrator Associate</li><li>ITIL Foundation</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>What are your salary expectations?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Support: 2 years (Required)</li></ul>Work Location: In person

IT Support Executive

4nodes Technologies

Job Title: Associate Project Manager &ndash; WordPress / WooCommerce / SEOLocation: Tajpura Scheme, Canal Road, Lahore (Onsite)Salary: Rs 50,000 - Rs 70,000 per monthOverviewWe are hiring an Associate Project Manager to support and manage projects across WordPress development, WooCommerce, SEO, and e-commerce operations. The role requires strong coordination skills, basic technical understanding, and the ability to work with cross-functional teams.Key Responsibilities<ul><li>Coordinate project tasks, timelines, and team activities.</li><li>Manage client communication and gather clear requirements.</li><li>Oversee WordPress site updates, plugin usage, and basic troubleshooting.</li><li>Support WooCommerce store setups, product management, and checkout flows.</li><li>Assist SEO tasks including on-page updates, indexing checks, and reporting.</li><li>Coordinate content updates for websites and landing pages.</li><li>Assist with hosting tasks such as DNS changes, migrations, and site setups.</li><li>Maintain project documentation and ensure quality checks before delivery.</li></ul>Requirements<ul><li>Minimum 1 year experience as a Technical / Project Manager in a software house or web development company.</li><li>Understanding of WordPress, WooCommerce, SEO, and core web technologies.</li><li>Knowledge of hosting, domains, and analytics tools.</li><li>Familiarity with CRM tools, Google Suite, and MS PowerPoint.</li><li>Strong written and verbal communication, especially in technical contexts.</li><li>Ability to manage multiple projects independently.</li><li>Must be based in Lahore and able to commute to the office.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is your current salary? What are your salary expectations?</li><li>Which software house have you worked at as an Associate Project Manager?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>WordPress: 1 year (Required)</li></ul>License/Certification:<ul><li>Presence in Lahore, able to commute to office in Tajpura? (Required)</li></ul>Work Location: In person

Associate Project Manager – WordPress / WooCommerce / SEO

Explore 1732+ Technical support manager in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1732 technical support manager jobs IN Lahore Pakistan

Technical Account Manager – IT Services Projects

IT Support Officer

IMG/CMG Analyst

IT Support Officer

IT Support Officer

IT Support Executive

Associate Project Manager – WordPress / WooCommerce / SEO