technical support manager

RR Donnelley

<div>Company Description 
RRD provides marketing, packaging, print, and business services to the world&rsquo;s most respected brands. The company&rsquo;s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. 
Job Description 
Schedule: M-F 8:00 AM - 5:00 PM CT, and on-call 24/7
Responsible for the day-to-day supervision of the City Office Technical Support team. In this role you will be responsible for the activities of nine technicians in eight offices across the United States. These technicians serve as the single point of contact for our end user base at each of these locations. While maintaining excellence in service delivery and customer relations, you will be integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects. Strong writing and communication skills are a must, with a background in metric based auditing of services. This person must have a clear ability to facilitate strong relationships within the technical and end user community to include the seven Office Administrators located on-site at each of these locations. Technical savvy and demonstrated leadership are a must to be successful. This position is located in a Kansas City law firm and will need to provide timely, accurate, and professional service at all times. 
Qualifications 
<ul><li><ul><li>
4 year Bachelors Degree preferred</li><li>
4 Years of Management or relevant experience Required</li><li>
Five years of technical support Required</li><li>
Strong Team Management skills</li><li>
Exceptional Interpersonal Skills</li><li>
Ability to quickly make clear and concise decisions.</li><li>
Ability to lead a large decentralized team, ensuring accountability and timeliness of deliverables.</li><li>
Strong Project Management Skills</li><li>
Strong Time Management Skills</li><li>
Ability to travel 30% of the time.</li><li>
Strong written and verbal communication skills</li><li>
Strong sense of professionalism.</li><li>
Prior Law firm experience preferred</li></ul></li></ul> 

Additional Information 
The salary range for this role at the noted RRD location is $85,000 - $136,000 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include [a sign-on bonus of $XXXX,] overtime, shift differential, call-in, and/or stand-by pay. RRD&rsquo;s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#WLNAT<div></div>
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans</div>

Technical Support Manager

MYMSA

Pay: 20,000.00 (EGP) - 30,000.00 (EGP) per monthJob description:&middot; Accomplishes sales support objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.&middot; Manage, lead, and support the daily activities of the inside sales department and supporting departments.&middot; Responsible for hiring and managing performance of assigned departmental employees.&middot; Responsible for employee development, formalized and scheduled training programs for assigned employees.&middot; Responsible for developing, implementing, and monitoring departmental goals and KPIs.&middot; Settle standardization system for Customer Data Base, Filing Systems, Resources and tools of Sales Support Team.&middot; Offers revisions and approve orders.&middot; Responsible for Process Improvement.&middot; Support other departments as needed or workload permits.&middot; Special projects as assigned.&middot; Coordinate with team members to assure on time completion of proposals&middot; Analyze and evaluate performance of each department members which will be affected directly the appraisal results.&middot; Perform with VP to prepare and execute detailed presentations, tactics, metric, systems and action plans.&middot; Prepare and maintain entire quarterly commission reports&middot; Develop standard presentations, sales support materials, reports and case studies.Qualification &amp; Work Experience<ul><li>Bachelor degree in Chemical / Mechanical Engineer</li><li>At least 5 years of professional experience in the same field.</li><li>Strong computer skills</li><li>Strong external and internal communication</li><li>Strong task management and organization skills</li><li>Training and Coaching Skills</li><li>Critical thinking and problem-solving skills</li><li>Decision-making</li><li>Adaptability</li><li>Stress tolerance</li></ul>Job Type: Full-timeWork Location: RemoteJob Type: Full-timePay: E&pound;20,000.00 - E&pound;30,000.00 per monthWork Location: In person

DeltaTRAK

About DeltaTrakDeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.Position OverviewDeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical supportteam to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.Key ResponsibilitiesLeadership &amp; Service Ownership<ul><li>Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>Define clear roles, responsibilities, escalation paths, and performance expectations for the organization.</li><li>Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul>Cloud Services &amp; Managed Services<ul><li>Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul>Customer Technical Support<ul><li>Oversee first-line customer support for cloud applications and connected devices.</li><li>Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul>SIM Management &amp; Customer Reporting<ul><li>Oversee SIM management across customer deployments, including:</li><li>Monitoring SIM status, health, and activity</li><li>Tracking and reporting SIM usage and billing details</li><li>Identifying anomalies or cost-optimization opportunities</li><li>Ensure reliable delivery of customer reporting, including:</li><li>Monitoring automated reports for accuracy and timeliness</li><li>Producing manual or customized reports for key customers</li><li>Providing reporting support for reviews, audits, and business discussions</li></ul>Cross‑Functional Collaboration<ul><li>Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>Communicate customer insights and field issues to influence product improvements.</li><li>Support product releases, customer readiness, and go-to-market activities.</li></ul>Operational Excellence<ul><li>Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul>Success Metrics<ul><li>High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>SLA compliance and improved mean time to resolution</li><li>Successful customer onboarding and increased platform adoption</li><li>Reduction in recurring platform, SIM, and device-related issues</li><li>Accurate SIM usage and billing visibility with fewer discrepancies</li><li>On-time, accurate delivery of customer reports</li><li>Strong audit outcomes for ISO/GMP compliance</li><li>Healthy team engagement, retention, and performance</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent practical experience.</li><li>7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>3&ndash;7 years leading technical or customer-facing teams.</li><li>Have user experience is using CRM system like SalesForce</li><li>Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>Ability to analyze system data and query databases to support troubleshooting.</li><li>Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>Experience operating in regulated or quality-controlled environments preferred.</li></ul>Pay: $85,000.00 - $95,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Cloud Service Technical Support Manager

<div>About DeltaTrak
DeltaTrak is a global innovator in cold chain management solutions, delivering real-time monitoring, cloud applications, and advanced analytics for temperature-sensitive supply chains. Our solutions help customers maintain product integrity, meet regulatory requirements, and operate reliable global logistics networks.<div></div> 
Position Overview
DeltaTrak is seeking a Cloud Service Technical Support Manager to lead its Technical support team to manage cloud data services, customer onboarding, enablement, training, reporting, integrations, and advanced diagnostics. The Technical Support team also provides first-line customer support, device troubleshooting, and quality-compliant issue resolution.
Cloud Service Technical Support Manager will work closely together with the operations, quality and engineering escalation teams, to deliver a seamless end-to-end customer experience across DeltaTrak&rsquo;s cloud platform and connected devices.<div></div> 
Key Responsibilities
Leadership &amp; Service Ownership<ul><li>
Lead and develop Cloud Services (including Managed Services) and Customer Technical Support teams.</li><li>
Define clear roles, responsibilities, escalation paths, and performance expectations for organization.</li><li>
Serve as the primary escalation point for customer issues related to cloud services, managed services, integrations, and connectivity.</li><li>
Ensure consistent, professional customer communication during incidents, escalations, and resolution.</li></ul><div></div> 
Cloud Services &amp; Managed Services<ul><li>
Own operational responsibility for DeltaTrak&rsquo;s cloud platform, including availability, configuration, monitoring, and managed service delivery.</li><li>
Lead customer onboarding, including platform setup, configuration validation, and readiness for production use.</li><li>
Provide customer training and enablement on platform features, dashboards, alerts, and reporting.</li><li>
Perform advanced diagnostics by reviewing logs, metrics, and system data, including running queries on internal databases to identify issues and solutions.</li></ul> 
Customer Technical Support<ul><li>
Oversee first-line customer support for cloud applications and connected devices.</li><li>
Ensure timely handling of inbound calls and emails and effective troubleshooting support.</li><li>
Ensure proper escalation of complex platform, data, or integration issues to engineering.</li><li>
Maintain full compliance with DeltaTrak&rsquo;s Quality Management System, including ISO 9001 and applicable GMP requirements.</li></ul><div></div> 
SIM Management &amp; Customer Reporting<ul><li>
Oversee SIM management across customer deployments, including:<ul><li>
Monitoring SIM status, health, and activity</li><li>
Tracking and reporting SIM usage and billing details</li><li>
Identifying anomalies or cost-optimization opportunities</li></ul></li><li>
Ensure reliable delivery of customer reporting, including:<ul><li>
Monitoring automated reports for accuracy and timeliness</li><li>
Producing manual or customized reports for key customers</li><li>
Providing reporting support for reviews, audits, and business discussions</li></ul></li></ul><div></div> 
Cross‑Functional Collaboration<ul><li>
Partner with Engineering, QA, Product, Sales, Marketing, and Field Operations.</li><li>
Communicate customer insights and field issues to influence product improvements.</li><li>
Support product releases, customer readiness, and go-to-market activities.</li></ul><div></div> 
Operational Excellence<ul><li>
Own service tooling, ticketing systems, dashboards, KPIs, and reporting.</li><li>
Maintain accurate service documentation, SOPs, and escalation workflows.</li><li>
Drive continuous improvement across service quality, efficiency, and customer experience.</li></ul><div></div> 
Success Metrics<ul><li>
High customer satisfaction (CSAT/NPS) and reduced escalations</li><li>
SLA compliance and improved mean time to resolution</li><li>
Successful customer onboarding and increased platform adoption</li><li>
Reduction in recurring platform, SIM, and device-related issues</li><li>
Accurate SIM usage and billing visibility with fewer discrepancies</li><li>
On-time, accurate delivery of customer reports</li><li>
Strong audit outcomes for ISO/GMP compliance</li><li>
Healthy team engagement, retention, and performance</li></ul><div></div> 
Qualifications<ul><li>
Bachelor&rsquo;s degree or equivalent practical experience.</li><li>
7&ndash;12 years in cloud services, SaaS operations, managed services, or technical support.</li><li>
3&ndash;7 years leading technical or customer-facing teams.</li><li>
Have user experience is using CRM system like SalesForce</li><li>
Strong understanding of cloud platforms, APIs, SaaS applications, and incident management.</li><li>
Ability to analyze system data and query databases to support troubleshooting.</li><li>
Experience with service management tools (Zendesk, Jira Service Management, ServiceNow, etc.).</li><li>
Experience operating in regulated or quality-controlled environments preferred.</li></ul></div>

<div><div><div><div><div>Posted: 13/03/2026</div>
<div>Closing Date: 30/04/2026</div>
<div>Job Type: Permanent - Full Time
</div><div>Location: Scottsdale
</div><div>Job Category: Business Development
</div><div>TAE Aerospace is a global aerospace company providing maintenance services for some of the most powerful, exciting and important defense and commercial aircraft platforms in the world. We are also proud of our encouraging and supportive team environment that ensures we all work together within a genuine high-performance culture.
TAE is part of the ASDAM Group and is a leading sovereign defense, advanced manufacturing and sustainment company. It provides end-to-end capability across design, engineering, manufacturing, assembly and sustainment. ASDAM includes Marand, TAE Aerospace, Rosebank Engineering, Levett Engineering and Quickstep.
</div><h4 class="jobSectionHeader">Job Description</h4>
<div>The PT6A Field Service and Technical Support Manager is responsible for:
 Assessing market dynamics and delivering appropriate advice to maintain / expand market share and develop appropriate sales strategies.
 Understanding the company&rsquo;s fit in the big data environment, including engaging industry experts to complement internal development activities
 Assisting in the development of annual sales targets that align to TAE strategy
To seek out new Field service and sales opportunities from within the aviation sector for TAE&rsquo;s Commercial products
Managing customer relations to &lsquo;wow&rsquo; the customer
Work closely with TAE operational and sales departments to identify and take advantage of opportunity within TAE&rsquo;s strategic market sectors both in the US and overseas
To establish and maintain relationships with industry influencers and key strategic partners
Demonstrate an entrepreneurial business culture and spirit across TAE
Capture all current and new sales leads with in the company&rsquo;s CRM
Represent the business at selected trade and industry events to foster development of the commercial business&rsquo; product and brand.
Assist with actioning the marketing and promotional activities at tradeshows
 Offer exceptional on-call and field service to new and existing customers 
</div><h4 class="jobSectionHeader">Desired Skills and Experience</h4>
<div>Essential
<ul><li>Experience working in an MRO, sales and field service capacity</li>
<li>Minimum 2 years of field service and or sales experience in an aircraft MRO environment</li>
<li>Demonstrated field service and or sales discipline experience with an aviation maintenance/ manufacturing company.</li>
<li>Mobile, self motivated and able to work independently</li>
<li>An entrepreneurial spirit with an innovative nature.</li>
<li>Able to demonstrate the communication skills required to clearly articulate visions, issues and outcomes.</li>
<li>Demonstrated ability to work with confidential information and exercise the highest degree of discretion.</li>
<li>Relevant sales and field service-related training.</li>
<li>Commercial acumen, intellect and a professional in their field, who is seen as a valued advisor and business partner by his/her manager and colleagues.</li>
<li>Excellent verbal and written communication skills, able to articulate views convincingly, and to influence others to adopt their course of action.</li>
<li>Must be able to demonstrate a proven commitment to being part of a team-oriented organization seeking continuous improvement, in an open and &lsquo;no surprises&rsquo; manner.</li>
<li>Great negotiator and deal seeker.</li>
<li>Mobile and can cope with change.</li>
<li>An innovator and thinker</li>
</ul>
Desirable
<ul><li>Budgeting, reporting or analysis experience with maintenance, engineering, or manufacturing enterprise.</li>
<li>Demonstrated technical, maintenance or engineering experience in an aviation maintenance and/or engineering environment.</li>
<li>Broad knowledge of and experience in management practices involved with heavily regulated working environments/industries.</li></ul></div></div></div></div></div>

PT6A Field Service and Technical Support Manager

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer&rsquo;s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
 </li>
 <li>
 Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
 </li>
 <li>
 Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
 </li>
 <li>
 Proactive Programs: Operate and drive account health campaigns for your portfolio of customers.
 </li>
 <li>
 Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
 </li>
 <li>
 Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
 </li>
 <li>
 Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
 </li>
 <li>
 Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
 </li>
 <li>
 Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
 </li>
 <li>
 Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
 </li>
 <li>
 Query Development: Create SQL-based queries to identify and address emerging technical issues.
 </li>
 <li>
 On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Professional Experience &amp; Performance
 
 
 <ul>
 <li>
 1 to 2 years of experience in Technical Support with a permanent employment status.
 </li>
 <li>
 Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.
 
 
 </li>
 </ul>
 Communication &amp; Collaboration
 
 
 <ul>
 <li>
 Full professional fluency in spoken and written English.
 </li>
 <li>
 Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
 </li>
 <li>
 Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
 </li>
 <li>
 A collaborative partner capable of working effectively in a professional, cross-functional environment.
 
 
 </li>
 </ul>
 Technical Expertise
 
 
 <ul>
 <li>
 Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
 </li>
 <li>
 Systems &amp; Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
 </li>
 <li>
 Deep familiarity with Motive&rsquo;s product suite, specifically focusing on Compliance, Asset, and Safety.
 </li>
 <li>
 Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms.
 </li>
 <li>
 API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
 </li>
 <li>
 Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.
 
 
 </li>
 </ul>
 Strategic Problem Solving
 
 
 <ul>
 <li>
 Ability to identify technical trends and implement solutions that prevent field failures.
 </li>
 <li>
 Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
 </li>
 <li>
 Strong analytical skills with the ability to manage critical escalations in high-pressure environments.
 
 
 </li>
 </ul>
 Education &amp; Availability
 
 
 <ul>
 <li>
 Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
 </li>
 <li>
 Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Technical Account Manager - MMC

Axon

<div><div><h4 class="jobSectionHeader">Join Axon and be a Force for Good.</h4>

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. 
 
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div><h2 class="jobSectionHeader">
Your Impact</h2>

As a Technical Account Manager, you will be a key player in deploying and supporting Axon's software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most. 
 
 
<h2 class="jobSectionHeader">What You'll Do</h2>

Location: On-site in Palm Beach, FL with the Palm Beach County Sheriff's Office 
Reports To: Senior Manager of Technical Account Management Services
<ul>
<li>Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.</li>
<li>Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.</li>
<li>Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.</li>
<li>Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.</li>
<li>Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.</li>
<li>Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.</li>
<li>Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.</li>
<li>Training and Education: Provide advanced training and training documentation to agency staff on Axon's products and services, ensuring they are well-equipped to use the tools effectively.</li>
<li>Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.</li></ul> 

<h2 class="jobSectionHeader">
What You Bring
</h2><ul><li>Education: Bachelor's degree in business administration, computer science, or a related field, or equivalent experience.</li>
<li>Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.</li>
<li>Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.</li>
<li>Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.</li>
<li>Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.</li>
<li>Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.</li>
<li>Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.</li>
<li>Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.</li>
<li>Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.</li>
<li>Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.</li>
<li>Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.</li>
<li>Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.</li>
<li>Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.</li>
<li>Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.</li></ul> 

<h2 class="jobSectionHeader">
Benefits that Benefit You</h2>
<ul><li>Competitive salary and 401k with employer match</li>
<li>Discretionary paid time off</li>
<li>Paid parental leave for all</li>
<li>Medical, Dental, Vision plans</li>
<li>Fitness Programs</li>
<li>Emotional &amp; Mental Wellness support</li>
<li>Learning &amp; Development programs</li></ul> 
 
Benefits listed herein may vary depending on the nature of your employment and the location where you work<div>
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent &mdash; regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances &mdash; and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.</div></div>

Software Technical Account Manager II

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Software Technical Account Manager II