technical support manager

Eurosoft Tech Pvt Ltd

EuroSoft Tech PVT Ltd is looking for the Technical Support Manager Positio. Its an on-site position.Key Responsibilities:<ul><li>Provide technical guidance, coaching, and mentorship to support the team to enhance their skills and productivity.</li><li>Identify technical risks and propose solutions to mitigate them.</li><li>Troubleshoot, resolve, and escalate technical issues as necessary and also guide the team</li><li>Knowledge about the system tickets and their solutions.</li><li>Conduct training sessions for team members.</li><li>Lead and manage the day-to-day operations of the Technical Support team, ensuring timely and high-quality support for customers.</li><li>Drive continuous improvement initiatives to optimize workflows, enhance customer satisfaction, and reduce repeat issues.</li><li>Prepare reports on team performance, customer feedback, and operational KPIs for senior management review.</li><li>Conduct interviews and participate in the hiring process to recruit qualified candidates for technical support roles.</li></ul>Required Skills:<ul><li>Minimum of 3-5 years of experience in a technical support consultant role.</li><li>Excellent English communication skills and a strong customer service orientation.</li><li>Proven ability to manage multiple priorities in a fast-paced environment</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or relate</li></ul>Job Type: Full-timePay: Rs140.00 - Rs220.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Can you work in the rotational shifts (weekly wise) and rotational OFFs (one off in a week) ? </li><li>What's your current salary?</li><li>What's your expected salary?</li></ul>Work Location: In person

Technical Support Manager

Confiance Software Solutions

Job Title: Technical Support ManagerJob OverviewWe are seeking an experienced and highly skilled Senior IT Support Engineer to lead and enhance our IT operations. The ideal candidate will have a strong technical background, including hands-on experience with cloud platforms, advanced troubleshooting skills, and the ability to mentor junior team members. This is a key role that ensures the reliability and efficiency of our IT infrastructure while driving innovation through cloud technologies.Key ResponsibilitiesTechnical Leadership:<ul><li>Act as the primary point of escalation for complex technical issues.</li><li>Provide guidance and mentorship to junior IT support staff.</li></ul>System and Network Administration:<ul><li>Manage and maintain IT systems, including servers, desktops, laptops, and peripherals.</li><li>Configure and monitor network infrastructure, including firewalls, routers, switches, and VPNs.</li><li>Implement and maintain IT security measures, including endpoint protection and access control.</li></ul>Cloud Platform Management:<ul><li>Administer and optimize cloud environments such as AWS.</li><li>Ensure smooth integration of cloud services with on-premises infrastructure.</li><li>Manage cloud-based backup and disaster recovery solutions.</li></ul>IT Infrastructure Projects:<ul><li>Lead and execute IT projects such as system upgrades, migrations, and cloud deployments.</li><li>Collaborate with cross-functional teams to assess and implement new technologies.</li></ul>Incident Management:<ul><li>Monitor and troubleshoot IT systems to minimize downtime and ensure high availability.</li><li>Document and analyze recurring issues to develop long-term solutions</li></ul>IT Asset Management:<ul><li>Maintain and update IT hardware and software inventory.</li><li>Evaluate and recommend new tools and technologies to enhance IT operations.</li></ul>Skills and QualificationsTechnical Skills:<ul><li>Proficiency in administering and troubleshooting Windows and Linux.</li><li>Strong knowledge of networking protocols and tools (e.g., TCP/IP, DNS, DHCP, VPN).</li><li>Expertise in cloud platforms such as AWS.</li><li>Familiarity with virtualization technologies (e.g., VMware, Hyper-V).</li><li>Experience with IT security frameworks and best practices.</li></ul>Soft Skills:<ul><li>Strong communication and interpersonal abilities.</li><li>Leadership and project management skills.</li></ul>Job Type: Full-time, PermanentBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li></ul>Work Location: In personJob Types: Full-time, PermanentPay: ₹50,000.00 - ₹60,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Zinq Electronics Pvt Ltd

Job Description: Technical Support Engineer &ndash; CCTV, FAS, IDS, ACSPosition Title: Technical Support EngineerDepartment: Services / SupportLocation: MumbaiReports To: Technical Manager / Service ManagerEmployment Type: Full-TimeJob Summary:We are seeking a skilled and customer-focused Technical Support Engineer to provide expert-level support for CCTV, Fire Alarm Systems (FAS), Intrusion Detection Systems (IDS), and Access Control Systems (ACS). The candidate will be responsible for troubleshooting, system diagnostics, installations, maintenance, and technical consultation for our clients and internal teams.Key Responsibilities:<ul><li>Provide remote and on-site technical support for CCTV, FAS, IDS, and ACS systems.</li></ul><ul><li>Troubleshoot and diagnose hardware, software, network, and system issues.</li></ul><ul><li>Conduct system installations, upgrades, testing, and commissioning.</li></ul><ul><li>Perform preventive and corrective maintenance services.</li></ul><ul><li>Respond to service requests and technical inquiries within SLA timeframes.</li></ul><ul><li>Guide customers through step-by-step solutions and provide training as needed.</li></ul><ul><li>Coordinate with vendors and third-party suppliers for advanced troubleshooting.</li></ul><ul><li>Document service activities, solutions, and technical findings accurately.</li></ul><ul><li>Collaborate with project teams on system designs and technical solutions.</li></ul><ul><li>Stay updated with the latest technologies and product updates in the security systems field.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s Degree/Diploma in Electronics, Electrical, IT, or a related technical field.</li></ul><ul><li>2+ years&rsquo; experience in supporting CCTV, FAS, IDS, and ACS systems.</li></ul><ul><li>Hands-on experience with brands like Hikvision, Dahua, Honeywell, Bosch, SPECTRA, HID, Tyco GST UNV, RAVEL - etc.</li></ul><ul><li>Good understanding of TCP/IP networking, cabling, IP configurations, and troubleshooting.</li></ul><ul><li>Familiarity with relevant industry standards (NFPA, SIRA, UL, etc.) is a plus.</li></ul><ul><li>Ability to read and interpret technical manuals, blueprints, and wiring diagrams.</li></ul><ul><li>Excellent problem-solving, analytical, and communication skills.</li></ul><ul><li>Ability to work independently and manage multiple tasks.</li></ul><ul><li>Willingness to travel to customer sites when needed.</li></ul>Job Type: Full-timePay: ₹10,498.35 - ₹36,300.74 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Technical Support Executive

Connexis Pvt. Limited

Position OverviewThe Manager Operations is responsible for building and maintaining a high performing, supportive, and an awesome team of Solutions Consultants. The primary objective will be to coach and empower the team to deliver the best customer experience spanning from presales, onboarding, support, and renewal. This position will also require you to be comfortable engaging with customers and helping out the team with demos, tickets, and renewal conversations as needed. This is a people leadership role reporting to the top Management.ResponsibilitiesAs the Manager Operations your duties will include:<ul><li>Leading a team of Solutions Development and technical support based in Lahore with strong leadership to meet customers&rsquo; expectations and business SLA</li><li>Coaching and mentoring of team members</li><li>Achieving department SLAs, metrics, and OKRs</li><li>Execute necessary action to achieve service KPI such as Response Time, Uptime, First Time Fix ratio, etc.</li><li>Resource scheduling for team and Projects</li><li>Optimize technical staff resource allocation</li><li>Monitor/Execute necessary action to minimize service cost to improve service profitability</li><li>Evaluate team member performance based on KPI&rsquo;s</li><li>Professional development and career pathing</li><li>Owning and resolving customer escalations</li><li>Follow up customer complaints with team and providing direct customer support as needed</li><li>Working on continuous process improvements and projects</li><li>Define success and help the team achieve success</li><li>Hire, Train and onboard new employees</li><li>Any other duties assigned by Management from time to time</li></ul>Minimum Requirements<ul><li>You are a role model and lead through inspiration, perspiration, and determination.</li><li>Comfortable wearing many hats</li><li>Adept at conflict resolution and handling escalations</li><li>Ability to troubleshoot and problem solve</li><li>Comfortable working cross-functionally with other teams</li><li>Excellent verbal and written communication skills. You know what to say and how to say it</li><li>Keen attention to detail</li><li>Commitment to learning and continuous improvement</li><li>Thrives in a fast-paced, dynamic environment and able to work independently and as a team</li><li>Previous experience leading teams</li><li>Bachelor's degree in engineering or computer Sciences</li><li>3+ years of equivalent work experience</li><li>Experience in customer relationship management</li></ul>Job Location:KarachiJob Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Operations: 1 year (Required)</li></ul>Work Location: In person

Manager Operations

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
 <li>
 Proven track record of managing teams in a 24x7 support environment
 </li>
 <li>
 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
 <li>
 Leadership: Strong people management skills with the ability to motivate and develop a team
 </li>
 <li>
 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
 </li>
 <li>
 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
 </li>
 <li>
 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
 </li>
 <li>
 Flexibility: Willingness to work night shifts and flexible hours to support global customers
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Manager, Customer Support - PAM

ibex

<div>
 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
 <ul>
 <li>
 Serve as the primary technical liaison between Ibex and the client.
 </li>
 <li>
 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
 </li>
 <li>
 Builds strong technical relationships with clients and translates client requirements into technical tasks for internal teams.
 </li>
 <li>
 Handles technical escalations, drives issue resolution, and coordinates RCAs with internal teams.
 </li>
 <li>
 Documents client requirements, workflows, risks, and technical profiles clearly.
 </li>
 <li>
 Monitor service delivery, analytics, and SLAs.
 </li>
 <li>
 Identifies risks early and prevents issues through proactive monitoring
 </li>
 <li>
 Maintains accurate documentation, client technical profiles, and playbooks
 </li>
 <li>
 Coordinate improvement initiatives, feature adoption, platform improvement and Stability initiatives with Operations and IT Infrastructure.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Strong understanding of IT infrastructure, networks, and system performance.
 </li>
 <li>
 Ability to translate technical concepts for non-technical stakeholders.
 </li>
 <li>
 Customer-focused mindset with a commitment to client stability and satisfaction.
 </li>
 <li>
 Critical thinker with the ability to anticipate risks and prevent issues.
 </li>
 <li>
 Excellent communication, client-handling, and escalation-management skills.
 </li>
 <li>
 Strong analytical and troubleshooting skills.
 </li>
 <li>
 Attention to detail in documentation, RCAs, and configurations
 </li>
 <li>
 Resilient under pressure, especially during incidents or outages
 </li>
 <li>
 Experience working with SLAs, reporting, and performance monitoring tools.
 </li>
 <li>
 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 
 </li>
 </ul>
 </ul>
 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
 </li>
 <li>
 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
 </li>
 <li>
 Familiarity with SLAs, operational workflows, and incident management processes.
 </li>
 </ul>
</div>

Assistant Manager, (Technical Account Management TAM)

<div>
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Serve as the primary technical liaison between Ibex and the client.
 </li>
 <li>
 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
 </li>
 <li>
 Build strong technical relationships with clients and translate client requirements into technical tasks for internal teams.
 </li>
 <li>
 Handle technical escalations, drive issue resolution, and coordinate RCAs with internal teams.
 </li>
 <li>
 Document client requirements, workflows, risks, and technical profiles clearly.
 </li>
 <li>
 Monitor service delivery, analytics, and SLAs.
 </li>
 <li>
 Identify risks early and prevent issues through proactive monitoring.
 </li>
 <li>
 Maintain accurate documentation, client technical profiles, and playbooks.
 </li>
 <li>
 Coordinate improvement initiatives, feature adoption, platform improvement, and stability initiatives with Operations and IT Infrastructure.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
 </li>
 <li>
 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
 </li>
 <li>
 Familiarity with SLAs, operational workflows, and incident management processes.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Strong understanding of IT infrastructure, networks, and system performance.
 </li>
 <li>
 Ability to translate technical concepts for non-technical stakeholders.
 </li>
 <li>
 Customer-focused mindset with a commitment to client stability and satisfaction.
 </li>
 <li>
 Critical thinker with the ability to anticipate risks and prevent issues.
 </li>
 <li>
 Excellent communication, client-handling, and escalation-management skills.
 </li>
 <li>
 Strong analytical and troubleshooting skills.
 </li>
 <li>
 Attention to detail in documentation, RCAs, and configurations.
 </li>
 <li>
 Resilient under pressure, especially during incidents or outages.
 </li>
 <li>
 Experience working with SLAs, reporting, and performance monitoring tools.
 </li>
 <li>
 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 </li>
 </ul>
 
 
 
 
 
 
 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams.
 
 
 
</div>

Assistant Manager - Technical Account Management (TAM)

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