technical support manager

Future Group Language Solutions

<div>
 We are seeking an
 <strong>
  IT Infrastructure &amp; Technical Support Manager
 </strong>
 to oversee the company's technology backbone, ensuring reliable infrastructure, secure systems, and effective end-user support. This leadership role combines responsibility for IT infrastructure design and management with technical support operations, requiring a mix of strategic planning, hands-on problem-solving, and people leadership.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Infrastructure Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee servers, networks, systems, and branch connections, ensuring reliability and high availability.
  </li>
  <li>
   Lead data center operations and implement business continuity across company sites.
  </li>
  <li>
   Establish disaster recovery, backup procedures, and information security controls.
  </li>
  <li>
   Define IT infrastructure strategy, architecture, and processes.
  </li>
  <li>
   Administer and develop SharePoint, Office 365, and related platforms.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Support Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Direct IT support teams to resolve hardware/software issues quickly and effectively.
  </li>
  <li>
   Manage escalations, monitor help desk activities, and ensure timely resolutions.
  </li>
  <li>
   Ensure IT stock availability to meet user needs.
  </li>
  <li>
   Establish ITIL standards across technical support operations.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Policy, Strategy &amp; Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and implement IT policies, standards, and procedures.
  </li>
  <li>
   Lead annual budgeting, reporting, and cost optimization for IT.
  </li>
  <li>
   Partner with all departments to analyze business requirements and deliver tailored IT solutions.
  </li>
  <li>
   Build and manage the asset management database.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Vendor &amp; Project Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead large-scale IT projects, including system upgrades and new deployments.
  </li>
  <li>
   Select and negotiate with vendors for hardware/software procurement.
  </li>
  <li>
   Stay updated with industry developments to adopt best-fit technologies.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Recruit, train, and coach IT staff to build a high-performing team.
  </li>
  <li>
   Set clear job expectations and conduct performance appraisals.
  </li>
  <li>
   Foster collaboration across IT and business functions.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Behavioral Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Action Oriented: Takes on challenges with urgency and energy.
  </li>
  <li>
   Collaboration: Builds strong partnerships internally and externally.
  </li>
  <li>
   Communication: Delivers clear, audience-tailored messages.
  </li>
  <li>
   Global Perspective: Anticipates global trends and adapts strategies.
  </li>
  <li>
   Decision-Making: Makes timely, sound decisions under pressure.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
  </li>
  <li>
   Experience: 1015 years in Information Technology, including at least 3 years as an IT Manager.
  </li>
  <li>
   Proven expertise in data center management, data governance, and IT infrastructure operations.
  </li>
  <li>
   Strong knowledge of IT security, disaster recovery, and enterprise platforms (SharePoint, Office 365).
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join This Opportunity?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Take a leadership role in shaping IT infrastructure and operations in a leading industrial company.
  </li>
  <li>
   Be part of a forward-thinking organization with global reach and an innovation-driven culture.
  </li>
  <li>
   Opportunity to lead change, optimize systems, and drive measurable improvements.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location:
 </strong>
 Main Factory, 10th of Ramadan City
 <br/>
 <br/>
 <strong>
  Reporting Line:
 </strong>
 Head of IT
 <br/>
 <br/>
 If you're an experienced IT leader with a strong infrastructure and support background, we'd love to hear from you.
 <strong>
  Apply now and become a key driver of technology excellence!
 </strong>
</div>


IT Infrastructure & Technical Support Manager

Jadeer

<div><p>Jadeer is hiring on behalf of one of our esteemed clients, a leading industrial manufacturer based in <b>10th of Ramadan City</b>.</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
We are seeking an <b>IT Infrastructure &amp; Technical Support Manager</b> to oversee the company&rsquo;s technology backbone, ensuring reliable infrastructure, secure systems, and effective end-user support. This leadership role combines responsibility for IT infrastructure design and management with technical support operations, requiring a mix of strategic planning, hands-on problem-solving, and people leadership.</p><h2 class="jobSectionHeader"><b>
Primary Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Infrastructure Leadership</b></h3><ul>
<li><p>
Oversee servers, networks, systems, and branch connections, ensuring reliability and high availability.</p></li>
<li><p>
Lead data center operations and implement business continuity across company sites.</p></li>
<li><p>
Establish disaster recovery, backup procedures, and information security controls.</p></li>
<li><p>
Define IT infrastructure strategy, architecture, and processes.</p></li>
<li><p>
Administer and develop SharePoint, Office365, and related platforms.</p></li>
</ul><h3 class="jobSectionHeader"><b>
Technical Support Management</b></h3><ul>
<li><p>
Direct IT support teams to resolve hardware/software issues quickly and effectively.</p></li>
<li><p>
Manage escalations, monitor help desk activities, and ensure timely resolutions.</p></li>
<li><p>
Ensure IT stock availability to meet user needs.</p></li>
<li><p>
Establish ITIL standards across technical support operations.</p></li>
</ul><h3 class="jobSectionHeader"><b>
Policy, Strategy &amp; Planning</b></h3><ul>
<li><p>
Develop and implement IT policies, standards, and procedures.</p></li>
<li><p>
Lead annual budgeting, reporting, and cost optimization for IT.</p></li>
<li><p>
Partner with all departments to analyze business requirements and deliver tailored IT solutions.</p></li>
<li><p>
Build and manage the asset management database.</p></li>
</ul><h3 class="jobSectionHeader"><b>
Vendor &amp; Project Management</b></h3><ul>
<li><p>
Lead large-scale IT projects, including system upgrades and new deployments.</p></li>
<li><p>
Select and negotiate with vendors for hardware/software procurement.</p></li>
<li><p>
Stay updated with industry developments to adopt best-fit technologies.</p></li>
</ul><h3 class="jobSectionHeader"><b>
People Leadership</b></h3><ul>
<li><p>
Recruit, train, and coach IT staff to build a high-performing team.</p></li>
<li><p>
Set clear job expectations and conduct performance appraisals.</p></li>
<li><p>
Foster collaboration across IT and business functions.</p></li>
</ul><h2 class="jobSectionHeader"><b>
Key Behavioral Competencies</b></h2><ul>
<li><p><b>
Action Oriented:</b> Takes on challenges with urgency and energy.</p></li>
<li><p><b>
Collaboration:</b> Builds strong partnerships internally and externally.</p></li>
<li><p><b>
Communication:</b> Delivers clear, audience-tailored messages.</p></li>
<li><p><b>
Global Perspective:</b> Anticipates global trends and adapts strategies.</p></li>
<li><p><b>
Decision-Making:</b> Makes timely, sound decisions under pressure.</p></li>
</ul><h2 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h2><ul>
<li><p><b>
Education:</b> Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</p></li>
<li><p><b>
Experience:</b> 10&ndash;15 years in Information Technology, including at least 3 years as an IT Manager.</p></li>
<li><p>
Proven expertise in <b>data center management</b>, <b>data governance</b>, and <b>IT infrastructure operations</b>.</p></li>
<li><p>
Strong knowledge of IT security, disaster recovery, and enterprise platforms (SharePoint, Office365).</p></li>
</ul><h2 class="jobSectionHeader"><b>
Why Join This Opportunity?</b></h2><ul>
<li><p>
Take a leadership role in shaping IT infrastructure and operations in a leading industrial company.</p></li>
<li><p>
Be part of a forward-thinking organization with global reach and innovation-driven culture.</p></li>
<li><p>
Opportunity to lead change, optimize systems, and drive measurable improvements.</p></li>
</ul><p><b>
Location:</b> Main Factory &ndash; 10th of Ramadan City<br>
<b>Reporting Line:</b> Head of IT</p><p>
If you&rsquo;re an experienced IT leader with a strong infrastructure and support background, we&rsquo;d love to hear from you. <b>Apply now and become a key driver of technology excellence!</b></p></div>

AGCO Corporation

<div></div><div><div><div><p><b>Job Location: </b>Central and Northern California</p></div><p></p><div><p><br>
Not everyone can claim to feed the world, but it is part of our everyday lives. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!</p></div><p></p><div><p><br>
The role of this individual carries an understanding of agricultural equipment; is intimately familiar with how the equipment is operated; and has a strong appreciation of the customer&rsquo;s needs and expectations.</p></div><p></p><div><p><br>
The Technical Support Field Manager will be the eyes and ears in the field whose primary function is to identify, investigate and report on product quality and emerging product reliability issues. This will include being the in-field technical representative focused on assisting dealers with product issue resolution as well as providing expert advice in writing to dealers through digital cases.</p></div><p></p><div><p><br>
This position will have frequent and significant interaction with dealer service managers and technicians. The objective is to positively impact product reliability, customer satisfaction, quality, market share, ultimately, and profitability.<br>
</p></div><p></p><div><p><b>Your Impact</b></p></div><div><ul><li><p>
Makes frequent visits&mdash;often on short notice&mdash;to dealers within the assigned area, serving as the 'eyes and ears' of the Technical Services &amp; Support team when needed.</p></li></ul></div><div><ul><li><p>
Travels onsite to investigate or assist with technical issues, providing expert advice and guidance to both team members and dealers. Also providing expert advice through management of dealer cases remotely.</p></li></ul></div><div><ul><li><p>
Assists, coaches, and guides dealers in technical problem investigation and solution implementation, both remotely or onsite. Identifies emerging issues and conducts investigations to understand product reliability concerns.</p></li></ul></div><div><ul><li><p>
Performs first-level inspection, analysis, and reporting of failed parts. Reports on product reliability concerns, incorporating dealer and customer input, observations, recommendations, and supporting data such as readings, photos, and video.</p></li></ul></div><div><ul><li><p>
Collaborates closely with the Field Team and Technical Support Area. Provides Custom Harvester Combine Support during the grain harvest season.</p></li></ul></div><p></p><div><p><b><br>
Your Experience and Qualifications</b></p></div><div><ul><li><p>
Degree/Certification in Vocational Ag, Trade, Technology, Agricultural Sciences, Engineering, or equivalent discipline. Additional certifications like ASE, ASAE, etc. are desired and found to be appealing.</p></li></ul></div><div><ul><li><p>
5+ years of experience diagnosing and repairing automotive, ag equipment, heavy construction equipment or related experience.</p></li></ul></div><div><ul><li><p>
Excellent technical skills including problem solving &amp; troubleshooting. Thoroughly familiar with applied hydraulics, engines, drivetrains, electrical systems, electronics, and air conditioning systems. Also, excellent verbal and written communication skills.</p></li></ul></div><div><ul><li><p>
Experience with heavy equipment (farm or industrial), dealership dynamics, and direct customer interaction. The employee must be capable of operation of assigned area with minimal supervision with clean driving record</p></li></ul></div></div><div><div><ul><li><p>
Reliable and able to work independently. Must be willing to travel and be away from home.</p></li></ul></div><p></p><div><p><b><br>
Your Benefits</b></p></div><div><ul><li><p>
Health care and wellness plans</p></li></ul></div><div><ul><li><p>
Dental and vision plans</p></li></ul></div><div><ul><li><p>
Flexible and virtual work options (where available)</p></li></ul></div><div><ul><li><p>
401(k) Savings Plan with company match</p></li></ul></div><div><ul><li><p>
Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price</p></li></ul></div><div><ul><li><p>
Paid holidays and paid time off</p></li></ul></div><div><ul><li><p>
Health savings and flexible spending accounts</p></li></ul></div><div><ul><li><p>
Reimbursement for continuing education</p></li></ul></div><div><ul><li><p>
Life insurance and other supplemental insurance plans<br>
</p></li></ul></div><p></p><div><p><b>Your Workplace</b></p></div><div><p>
You will be working in Remote with your wonderful AGCO Colleagues in Central and Northern California.</p></div><p></p><div><p><br>
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.</p></div><p></p><div><p><b><br>
Join our extraordinary team today and apply now!</b></p></div></div></div>

Technical Support Field Manager, NA West

Notion

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Notion helps you build beautiful tools for your life&rsquo;s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email&mdash;with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
 <br/>
 <br/>
 In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Support Manager, India Head will be responsible for building and leading a team of Enterprise Technical Support Agents in India. This includes building and implementing regional strategies as the CX leadership representative in region. You will collaborate closely with Global Customer Experience Managers to ensure a cohesive global operating cadence. This role will support the growth of CX within our India region, including leading cross-functional projects to improve agent and customer experience. The successful candidate should have extensive experience leading with data and experience managing a high-performing team of various levels.
 <br/>
 <br/>
 <strong>
  What You'll Achieve
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead regional Technical and Enterprise Support Teams in our India region, communicate a clear vision and strategy for the region, and hire key roles to support this vision
  </li>
  <li>
   Ensure consistent KPI attainment and develop strategies to solve for any regional performance challenges
  </li>
  <li>
   Set quarterly targets and partner with sales, success, and engineering to drive continuous improvement within the region
  </li>
  <li>
   Lead the launch of new Customer Experience programs in region
  </li>
  <li>
   Collaborate with the other Customer Experience Managers and Revenue Operations to define the rhythm of the business and global operating cadence to ensure consistency in information sharing and reporting
  </li>
  <li>
   Sit on the India leadership team and represent CX in India
  </li>
  <li>
   Propose and drive innovative cross-functional projects to solve ambiguous and open-ended agent and customer problems
  </li>
  <li>
   Own the translation of CX processes and materials to meet regional needs, taking cultural differences and regional priorities into account
  </li>
  <li>
   Participate in the global on-call rotation to cover incidents
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills You'll Need To Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Atleast 4-5 years of work experience building and leading a high performing technical support team with talent at various stages of their careers
  </li>
  <li>
   Over all 12-15 years of working in experience in software Industry.
  </li>
  <li>
   Experience building robust and scalable processes spanning across go-to-market and technical teams
  </li>
  <li>
   Ability to deep dive and own projects individually while also delegating and empowering team members to deliver
  </li>
  <li>
   Strong executive presence and are able to influence both technical and non-technical audiences through data and analytics
  </li>
  <li>
   Extremely user-focused, with a passion for solving hard problems that increase the user quality of life for customers
  </li>
  <li>
   Strong analytical, debugging, and problem-solving skills
  </li>
  <li>
   able to analyze server and client application logs and identify the root cause of errors
  </li>
  <li>
   Strong data reporting and data analytics skills
  </li>
  <li>
   You are able to guide a team to balance user expectations while understanding policies and compliance boundaries
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice To Haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience launching a SaaS product in new markets within a global company
  </li>
  <li>
   Strong knowledge of Linux, APIs, NoSQL, MySQL and similar open source technologies
  </li>
  <li>
   Knowledge of Single Sign-on including OAuth, SAML, and SCIM
  </li>
  <li>
   Knowledge and experience writing scripts using one or more of the following languages - Python, Java, Javascript, or Typescript
  </li>
  <li>
   You are familiar with Notion
   <br/>
   <br/>
  </li>
 </ul>
 We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you&rsquo;re excited about a role but your past experience doesn&rsquo;t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you&rsquo;re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
 <br/>
 <br/>
 Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
 <br/>
 <br/>
 By clicking &ldquo;Submit Application&rdquo;, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion&rsquo;s Global Recruiting Privacy Policy.
 <br/>
 <br/>
</div>


Support Manager, India Head

Ladun 

<p>Job Announcement: Technical Support Office Manager</p><p><b>Position Title:</b> Technical Support Office Manager<br/><b>Educational Qualification:</b> Bachelor&rsquo;s Degree in Engineering<br/><b>Years of Experience:</b> 20 years in the construction and engineering industry<br/><b>Management Experience:</b> 7 years in senior management roles focused on technical support for construction projects</p><p>Areas of Expertise:</p><ul><li>High-rise Tower Projects</li><li>Shopping Malls</li><li>Cinemas</li><li>Large Administrative Buildings</li></ul><p>Skills:</p><ul><li><b>Computer Proficiency:</b> Expert in essential engineering design software and specialized quantity calculation tools.</li><li><b>Languages:</b> Fluent in Arabic and English at a professional level.</li></ul><p>Requirements:</p><ul><li>No specific preferences for additional experience or certifications.</li></ul><p>Responsibilities:</p><ul><li>Supervise and ensure the delivery of technical support for construction projects.</li><li>Lead and manage the technical team effectively.</li><li>Engage with clients to accurately assess their needs.</li><li>Oversee project progress and maintain quality standards</li></ul><p>Job Type: Full-time</p>

Technical Office Manager

Ides Canada Inc.

<p><b>Position Overview</b></p><p>The Service Manager will play an essential role in the day-to-day technical and client-facing operations of our Scentroid Middle East operations. This role combines leadership, fieldwork, sales support, and technical service delivery across the region. As a cornerstone of the customer experience, the Service Manager will lead technician coordination, conduct site visits, support laboratory functions, and act as a liaison between clients and internal teams.</p><p>This position is ideal for a dynamic professional with strong technical acumen, a customer focused mindset, and the ability to manage multiple responsibilities in a fast-paced, high-growth environment.</p><p><b>Key Responsibilities</b></p><p><b>1. Technical Service Management</b></p><ul><li>Perform on-site installations, calibrations, maintenance, and troubleshooting of Scentroid&rsquo;s air quality and odor monitoring systems.</li><li>Manage fieldwork logistics, ensuring high service quality and compliance with EN13725 and other applicable standards.</li><li>Provide technical reports and documentation following field service activities.</li></ul><p><b>2. Workforce Coordination</b></p><ul><li>Organize and assign tasks to the technician team (2&ndash;4 technicians depending on phase).</li><li>Plan resources effectively to meet customer commitments and optimize service efficiency.</li><li>Ensure technicians receive regular training and stay current with Scentroid protocols and technologies.</li></ul><p><b>3. Sales and Client Engagement</b></p><ul><li>Support the sales team during customer consultations, providing technical insights and solution recommendations.</li><li>Attend customer meetings and site assessments with the Branch Manager or Sales Representatives.</li><li>Provide pre-sales technical input and help configure solutions tailored to client needs.</li></ul><p><b>4. Laboratory Support</b></p><ul><li>Supervise or assist with the operations of the EN13725-certified odor laboratory, including sample preparation and instrument validation.</li><li>Collaborate with Scentroid Canada&rsquo;s Remote Odor Consultant for specialized odor analysis.</li><li>Uphold quality assurance processes and ensure lab work complies with international standards.</li></ul><p><b>5. Training and Knowledge Transfer</b></p><ul><li>Train clients and distributors on equipment usage, maintenance, and software platforms such as SIMS3.</li><li>Conduct workshops or assist in delivering certified training programs to municipalities and regulators.</li></ul><p><b>6. Continuous Improvement and Reporting</b></p><ul><li>Monitor service KPIs, such as client satisfaction, service turnaround time, and first-time fix rate.</li><li>Identify process improvements and recommend new tools or workflows.</li><li>Submit service and performance reports to the Branch Manager on a monthly basis.</li></ul><p><b>Key Qualifications</b></p><p><b>Education</b></p><ul><li>Bachelor&rsquo;s degree in Environmental Science, Mechanical Engineering, Instrumentation, or related technical field.</li></ul><p><b>Experience</b></p><ul><li>Minimum 5 years of experience in environmental services, field instrumentation, or industrial monitoring.</li><li>At least 2 years in a team leadership or service coordination role.</li><li>Experience with air quality or odor monitoring systems is a strong advantage.</li></ul><p><b>Skills</b></p><ul><li>Strong technical knowledge of environmental monitoring equipment.</li><li>Excellent organizational and leadership capabilities.</li><li>Outstanding communication and customer service skills.</li><li>Proficiency with software-based monitoring platforms and Microsoft Office tools.</li><li>Working knowledge of EN13725 or ISO/IEC 17025 is preferred.</li></ul><p><b>Desirable Traits</b></p><ul><li>Multilingual ability (Arabic and English preferred).</li><li>Familiarity with GCC regulatory frameworks for environmental compliance.</li><li>Experience working in joint ventures or start-up environments in the Middle East.</li></ul><p><b>Compensation</b></p><ul><li>Competitive salary commensurate with experience.</li><li>Annual performance-based bonus.</li><li>Health insurance and travel allowances.</li><li>Opportunities for international training and professional development.</li></ul><p><b>Why Join Scentroid Middle East?</b></p><p>Be part of a transformative venture at the forefront of environmental innovation. As Service Manager, you will contribute to regulatory advancement, sustainable practices, and regional leadership in odor and air quality solutions. Join a team driven by science, service, and sustainability.</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED8,000.00 - AED12,000.00 per month</p><p>Willingness to travel:</p><ul><li>75% (Preferred)</li></ul>

Technical Service Manager: Scentroid Middle East

Convergint

<div>
 Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Account Manager to join our amazing culture. As a Technical Account Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.
 <br/>
 <br/>
 <strong>
  Who We Are:
  <br/>
  <br/>
 </strong>
 With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
 <br/>
 <br/>
 <strong>
  Who You Are:
  <br/>
  <br/>
 </strong>
 You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace equal opportunity. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional Technical Account Manager.
 <br/>
 <br/>
 <strong>
  What you will do with your expertise and our support
 </strong>
 :
 <br/>
 <br/>
 Responsible for all pre-sales activities pertaining their personal accounts and/or their local designated teams activities and management this is inclusive of developing bids and integrated solutions, in collaboration with technical PMs &amp; Presales department. Presents to clients proposed solutions and manages clients expectations and requirements. Manage key accounts and develop them.
 <br/>
 <br/>
 <strong>
  KEY RESULTS AREAS (RESPONSIBILITIES):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manages Presales personnel, monitoring their activities, providing support &amp; guidance when needed.
  </li>
  <li>
   Participates in sales calls with colleagues when needed
  </li>
  <li>
   Develops technical design and commercial pricing for the presales team
  </li>
  <li>
   Suggests discounts, margins, &amp; presentations of the presales team, and provide guidance on the same when needed
  </li>
  <li>
   Keeps records and organize reporting back the director on all presales activities
  </li>
  <li>
   Provides strategic feedback &amp; input on presales activities
  </li>
  <li>
   Organizes the presales team leaves &amp; vacations in coordination with HR department
  </li>
  <li>
   Participates in recruiting new presales personnel
  </li>
  <li>
   Monitors &amp; develop their own team
  </li>
  <li>
   Coordinates &amp; provide data on training requirements for their teams
  </li>
  <li>
   Coordinate with other departments on ongoing projects, bids, troubleshooting &amp; any activity that might require his/her input
  </li>
  <li>
   Be available for traveling, meeting new clients, and site surveying even in harsh conditions.
  </li>
  <li>
   Gets brief from client on required solution(s), gets any available documentation, contacts consultants (if applicable), conducts site visit if possible
  </li>
  <li>
   Opens new accounts &amp; establishes relationships with clients &amp; suppliers
  </li>
  <li>
   System design based on clients requirements the design includes setting specification of hardware, software, technical drawings and IT infra-structure for the solution; might need to specify other requirements that include power, mechanical and electrical requirements for the project execution.
  </li>
  <li>
   Commercial aspects of each project covering production of BoQ, recommending optimal software and hardware and pricing of the same, negotiates with the client commercial and pricing terms,
  </li>
  <li>
   Technical submittal of the solution in the form of technical and commercial bid/proposal
  </li>
  <li>
   Meeting with clients to clarify project dynamics, timelines, execution, planning, etc.
  </li>
  <li>
   Briefs PM on all aspects of the project and hands-over all documentation, client contacts and other aspects for commencement of the project execution.
  </li>
  <li>
   Interacts with the PM and client (as required) to ensure follow up on project execution and delivery
  </li>
  <li>
   Assists Auto-cad section in preparing final solution drawings
  </li>
  <li>
   Supports in any required business development with potential or repeat clients
  </li>
  <li>
   Manage key accounts and advise on their approach strategy.
  </li>
  <li>
   Provide feedback on the general performance of MVP inside key accounts
  </li>
  <li>
   Advise and implement action steps to maintain relationships and retain sales growth in key accounts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  QUALIFICATION
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors of Engineering (Electronics or CS related) or BA in business or equivalent
  </li>
  <li>
   Masters Degree or vendor certifications are considered as advantageous
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Specific Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Knowledge in the relevant markets
  </li>
  <li>
   Excellent Business Communication skills
  </li>
  <li>
   Languages (Specified per country &amp; Market)
  </li>
  <li>
   Technical knowledge in Security Industry, networking
  </li>
  <li>
   Presentable &amp; Dynamic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Frequent travel may be required (local, regional, and international).
  </li>
  <li>
   Flexibility to work across time zones based on global account locations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years experience in IT security solution design and execution
  </li>
  <li>
   Must have UAE Market experience; knowledge of GCC is advantageous
  </li>
 </ul>
</div>


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