technical support manager

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Quantifind

<div><h3 class="jobSectionHeader">Who You Are</h3>

You enjoy solving complex problems and digging into technical details. You thrive in an early-stage environment where you can build processes, not just follow them. You value customer empathy as much as technical skill. You are innately curious and highly self-motivated. You have leadership potential and want to grow into a lead role.

This is a hands-on role suited for someone who loves technical troubleshooting, working directly with customers, and collaborating with internal stakeholders. As our first dedicated technical support hire, you will help shape how Quantifind scales support operations.
<h3 class="jobSectionHeader">
Who We Are</h3>

Quantifind helps some of the world&rsquo;s biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.

Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In intelligence analysis, Quantifind&rsquo;s solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains. Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand; Quantifind&rsquo;s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.
<h3 class="jobSectionHeader">
What a Great Candidate Looks Like:</h3>
<ul><li>3+ years in customer-facing technical support, implementation, or similar role in SaaS, fintech, regtech, or enterprise software</li>
<li>Strong troubleshooting and analytical skills</li>
<li>Experience working with REST APIs, logs, debugging tools, or SQL</li>
<li>Familiarity with ticketing systems (e.g., Jira, Zendesk) and documentation tools</li>
<li>Ability to communicate clearly with both technical and non-technical audiences\</li>
Self-starter comfortable working in a fast-paced, high-growth environment 
<li>
</li>
</ul><h4 class="jobSectionHeader">Preferred Qualifications:</h4>
<ul><li>Experience in AML/KYC, financial crime, or risk platforms</li>
<li>Prior exposure to SaaS QA or testing frameworks</li>
<li>Experience working directly with engineering teams</li>
</ul><h3 class="jobSectionHeader">The Opportunity We Offer</h3>

Quantifind is seeking to fill a Technical Customer Support Manager role on our Customer Success team. As our first dedicated technical support hire, you will be a key force in ensuring client satisfaction across large, complex financial institutions and will help shape how Quantifind scales support operations.

In this role, you will investigate and resolve customer issues, develop deep product expertise, participate in release validation, and manage the support ticket lifecycle from initial triage to resolution. You will serve as a vital bridge between our customers and internal Product, Engineering, and Customer Success teams to ensure we deliver high-quality solutions.
<h4 class="jobSectionHeader">
Key Responsibilities:</h4>

Customer Support &amp; Issue Resolution
<ul>
<li>Serve as the primary technical contact for customer-reported issues</li>
<li>Troubleshoot API, UI, platform, and data-related issues across customer environments</li>
<li>Own support tickets from intake to resolution, ensuring timely follow-up and status tracking</li>
<li>Escalate critical or complex issues to engineering with clear technical details and reproducible cases</li>
</ul>
Product &amp; Engineering Collaboration
<ul>
<li>Work closely with Product and Engineering teams to understand upcoming releases and new features</li>
<li>Perform regression testing and release validation prior to production deployments</li>
<li>Collect and relay recurring patterns, feature requests, and product feedback</li>
<li>Contribute to internal QA efforts when needed</li>
</ul>
Tools &amp; Documentation
<ul>
<li>Log, categorize, and track support issues via Jira and customer support tools</li>
<li>Develop and maintain support knowledge base, internal runbooks, and troubleshooting guides</li>
<li>Help define and improve support workflows, SLAs, escalation paths, and reporting</li>
<li>Contribute to onboarding and mentoring future support team hires</li>
</ul>
Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Flexible work schedules will continue to be the norm going forward, but in-person touchpoints are expected to become more frequent.

The base salary range for this full-time position is $100,000 to $130,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

A highlight of our benefits:
<ul>
<li>Competitive salary</li>
<li>Company Equity</li>
<li>Exceptional benefits package</li>
<li>Flexible Vacation &amp; Paid Time Off</li>
<li>Employer-matched 401(k) plan</li>
<li>A fun environment where work-life balance is valued</li>
</ul>
We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.
Will you join us? Apply now!</div>

Technical Customer Support Manager

sumerge

<div>Sumerge&rsquo;s Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers&rsquo; desires by exploring new technology areas, products, and multi-technology solutions.
The Support team takes our deep technical expertise and tailor proficient solutions according to the clients&rsquo; needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
Ultimately,you will ensure the effective delivery of technical support services, maintaining customer satisfaction, and leading the support team to meet service commitments and operational objectives.
Responsibilities<ul><li><ul><li>
Manage day-to-day technical support operations and ensure timely resolution of customer issues.</li></ul></li><li><ul><li>
Monitor and ensure compliance with SLAs, OLAs, and support KPIs.</li></ul></li><li><ul><li>
Oversee incident, problem, and escalation management processes.</li></ul></li><li><ul><li>
Ensure proper ticket handling, prioritization, and follow-up until closure.</li></ul></li><li><ul><li>
Coordinate major incident response and communication with stakeholders.</li></ul></li><li><ul><li>
Lead, mentor, and develop technical support engineers and team leaders.</li></ul></li><li><ul><li>
Conduct performance reviews and establish individual development plans.</li></ul></li><li><ul><li>
Identify training needs and ensure continuous technical and soft skills development.</li></ul></li><li><ul><li>
Manage team workload, resource allocation, and shift planning.</li></ul></li><li><ul><li>
Maintain high levels of customer satisfaction through effective communication and issue resolution.</li></ul></li><li><ul><li>
Manage customer escalations and act as the primary point of contact for critical support matters.</li></ul></li><li><ul><li>
Review customer feedback and implement improvement initiatives. Establish and improve support processes, procedures, and knowledge management practices.</li></ul></li><li><ul><li>
Drive root cause analysis and preventive actions for recurring issues.</li></ul></li><li><ul><li>
Maintain accurate documentation of support activities and known issues.</li></ul></li><li><ul><li>
Provide regular service reports and operational updates to management.</li></ul></li><li><ul><li>
Coordinate with Development, Platform Engineering, Infrastructure, Security, and Business teams to resolve complex issues.</li></ul></li><li><ul><li>
Track and report on support metrics (SLA achievement, First Response Time (FRT), Mean Time to Resolution (MTTR), Ticket backlog and Customer Satisfaction)</li></ul></li><li><ul><li>
Identify risks and recommend corrective actions.</li></ul></li></ul> 

Requirements 
<ul><li><ul><li>
Bachelor's degree of Computer Science or Engineering or a related field</li><li>
9+ years of relevant experience</li><li>
3+ years of people management experience</li><li>
Strong Experience of Linux/Windows server administration.</li></ul></li><li><ul><li>
Strong Experience of CI/CD pipelines, automation tools (Jenkins, GitLab CI, GitHub Actions), and scripting (Bash, PowerShell, Python).</li></ul></li><li><ul><li>
Experience with containers and orchestration (OpenShift, Docker and Kubernetes).</li></ul></li><li><ul><li>
Strong Experience with Elasticsearch.</li></ul></li><li><ul><li>
Strong Experience with Databases (SQL, DB2, MongoDB, etc.).</li></ul></li><li><ul><li>
Strong Experience with Platform monitoring and observability tools (Grafana &amp; Prometheus).</li></ul></li><li><ul><li>
Managing backups, DR plans, and systems resilience.</li></ul></li><li><ul><li>
Strong Experience of SLA/SLO and service reliability practices.</li></ul></li><li><ul><li>
Experience with supporting at least two IBM Cloud Paks (CP4BA, CP4I, CP4D) is a plus.</li></ul></li><li><ul><li>
Experience with Confluent is a plus.</li></ul></li></ul>
Skills<ul><li><ul><li>
Identify and track Team KPIs</li></ul></li><li><ul><li>
Delegation and monitoring.</li></ul></li><li><ul><li>
Leadership and team building.</li></ul></li><li><ul><li>
Performance management
</li></ul></li><li><ul><li>Resource planning
</li></ul></li><li><ul><li>Decision making
</li></ul></li><li><ul><li>Risk management</li></ul></li><li><ul><li>
Incident management, troubleshooting, and root-cause analysis.</li></ul></li><li><ul><li>
Customer relationship Management
</li></ul></li><li><ul><li>Stakeholder management</li></ul></li><li><ul><li>
Vendor management
</li></ul></li><li><ul><li>Continuous improvement mindset</li></ul></li><li><ul><li>
Escalation management</li></ul></li><li><ul><li>
Communication &amp; Negotiation</li></ul></li></ul></div>

TechOps & Support Manager

Payroc

<div><div>Title 
 
Manager, Technical Support 
 
Operations - POS</div><div>
</div><div>Reports to 
 
VP, Product Enablement POS</div><div>
</div><div>About Payroc
</div>Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today&rsquo;s fast-moving commerce landscape.
At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.
We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.
<h1 class="jobSectionHeader">Position Overview
</h1>Payroc is seeking a hands-on and technically skilled Technical Support Manager to lead our PayrocPOS support operations and help deliver an exceptional experience to merchants, partners, and internal stakeholders. This role is responsible for overseeing the day-to-day performance of the technical support team while serving as a key escalation point for complex point-of-sale system issues across hardware, software, networking, and payment integrations.
The ideal candidate brings a strong background in POS technology, payments, and technical troubleshooting within fast-paced restaurant or retail environments. In addition to leading and developing a high-performing support team, this individual will work cross-functionally with Product, Engineering, QA, and Sales to improve product readiness, streamline support processes, and ensure timely issue resolution.
This position plays a critical role in maintaining operational excellence by driving support best practices, analyzing trends and system performance, overseeing POS testing initiatives, and ensuring service levels and customer satisfaction goals are consistently achieved. The Technical Support Manager will combine strong leadership capabilities with deep technical expertise to help scale PayrocPOS support operations and contribute to the continued growth of Payroc&rsquo;s commerce and payment solutions.
<h1 class="jobSectionHeader">Duties and Responsibilities
</h1><ul><li>Manage Technical Support Team: Supervise day-to-day operations of the PayrocPOS technical support team; mentor, coach, and develop team members.
</li><li>Advanced Troubleshooting: Serve as an escalation point for complex POS system issues, including hardware, software, and network configurations.
</li><li>System Debugging: Analyze logs, isolate root causes, and provide actionable insights to development and QA teams for issue resolution.
</li><li>POS Testing Oversight: Collaborate with QA and product teams to develop and execute comprehensive test plans for new POS features, integrations, and releases.
</li><li>Customer Experience: Ensure timely, high-quality technical support delivery to merchants, partners, and internal stakeholders.
</li><li>Process Improvement: Identify trends, drive process enhancements, and implement best practices for support workflows, documentation, and incident response.
</li><li>Cross-Functional Collaboration: Act as a key liaison between product management, engineering, and sales to ensure product readiness and customer satisfaction.
</li><li>Data &amp; Metrics: Monitor and report on KPIs, SLAs, and team performance metrics to senior leadership.
</li></ul><h1 class="jobSectionHeader">Qualifications
</h1><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).
</li><li>5+ years of technical support experience, with at least 2 years in management or supervisory role.
</li><li>In-depth knowledge of POS systems, particularly within the restaurant and retail verticals.
</li><li>Experience in the payments ecosystem (payment gateways, terminals, EMV, PCI compliance).
</li><li>Proficient in system diagnostics, log analysis, and debugging tools.
</li><li>Strong understanding of networking concepts (TCP/IP, firewalls, VPNs) and Windows/Linux environments.
</li><li>Exceptional communication and customer service skills.
</li><li>Proven track record of leading technical teams in a high-urgency, customer-facing environment.
</li></ul><h1 class="jobSectionHeader">Preferred Skills
</h1><ul><li>Familiarity with PayrocPOS or similar systems (including Clover, Toast, Square, Lightspeed, Counterpoint, Aloha).
</li><li>Experience working with APIs, databases (SQL), and third-party integrations.
</li><li>IT certifications (CompTIA A+, Network+, or equivalent) are a plus.
</li><li>Agile/Scrum or ITIL experience preferred.
</li></ul><h1 class="jobSectionHeader">Working Conditions
</h1><ul><li>Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.
</li><li>Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations.
</li></ul><h1 class="jobSectionHeader">Travel Component
</h1><ul><li>&lt; 10% travel required.
</li></ul><h1 class="jobSectionHeader">Job Classification
</h1><ul><li>Exempt
</li></ul>Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals&rsquo; qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com 
 
Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation &ndash; such as bonuses, incentives, or equity &ndash; may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.</div>

Manager, Technical Support

Abbott

<div>About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:<ul><li>Career development with an international company where you can grow the career you dream of .</li><li>A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
Technical Customer Solutions Manager, EMEA
This position works out of our UAE location in the Abbott Rapid Diagnostics &ndash; Infectious Diseases.
About Abbott Rapid Diagnostics Division
We are the world leader in Rapid Diagnostics at the point of care. Working with us, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges, while experiencing a myriad of cultures, geographies, and technologies.
The Technical Customer Solutions Manager, EMEA is responsible for owning the end-to-end technical service operations and performance of the Pima and m-Pima franchise across Africa, with a strong focus on driving demand generation, enabling commercial excellence, and embedding a data-driven operating model.
The Technical Customer Solutions Manager is accountable for scaling revenue growth, optimizing service operations, and strengthening analytical capabilities to support commercial teams, investment decisions, and long-term profitability.
What You'll Do-
Business &amp; Commercial Leadership<ul><li>
Own end-to-end business operations for the Pima &amp; m-Pima franchise, including field strategy, demand generation enablement, and execution to grow revenue and improve margins.</li><li>
Lead the Abbott Rapid Diagnostics Advanced HIV care instrument business (~$20MM), ensuring sales growth, margin delivery, and operational KPIs are achieved in alignment with commercial priorities.</li><li>
Partner closely with Regional Directors, GMs, and commercial leaders to translate demand signals, pipeline insights, and market data into actionable growth strategies.</li><li>
Drive pricing and margin management, leveraging market intelligence and financial analysis to identify sustainable margin expansion opportunities.</li></ul>
Demand Generation &amp; Market Insight<ul><li>
Strengthen demand generation efforts by partnering with commercial team</li><li>
Analyze market trends, funding flows, competitive dynamics, and customer behavior.</li><li>
Support commercial teams with data-driven insights on instrument utilization, growth white spaces, and customer prioritization.</li><li>
Work with regional marketing teams to ensure clear value propositions, targeted campaigns, and effective in-field execution that accelerate instrument placement and utilization.</li><li>
Build systems and governance to monitor funnel performance across placements, utilization, service attachment, and lifecycle value.</li></ul>
Data, Analytics &amp; Business Intelligence<ul><li>
Develop and institutionalize business performance dashboards and analytical tools to track sales, service performance, asset utilization</li><li>
Apply advanced analytical thinking to identify performance gaps, root causes, and optimization opportunities across commercial and service operations.</li><li>
Provide clear, structured insights and recommendations to senior leadership using data-backed narratives.</li><li>
Bring rigor and transparency to Integrated Business Planning (IBP) through fact-based decision-making, scenario analysis, and performance forecasting.</li></ul>
Service &amp; Operations Excellence<ul><li>
Lead technical services teams across Africa, ensuring world-class instrument training, maintenance, repair execution, and continuous performance improvement.</li><li>
Accountable for end-to-end service process optimization, including capacity planning and workflow efficiency across repair centers and field service operations.</li><li>
Own governance frameworks and operating standards for escalation management and service excellence.</li><li>
Partner closely with the legal manufacturer to align on systems, processes, and SOPs, ensuring consistency and compliance across the service network.</li><li>
Lead distributor engagement for repairs and technical services, including spare parts and inventory management.</li><li>
Drive distributor accountability against defined instrument repair, uptime, and utilization KPIs.</li><li>
Manage instrument and service contracts, implementing robust asset tracking and full lifecycle management capabilities.</li><li>
Ensure structured &ldquo;Hyper-Care&rdquo; support for new placements to accelerate adoption, maximize uptime, and improve customer satisfaction.</li><li>
Ensure all activities are executed in compliance with quality systems, regulatory requirements, and financial ethics policies.</li></ul>
Leadership &amp; Stakeholder Engagement<ul><li>
Build, develop, and retain a high-performing, analytically capable technical services organization.</li><li>
Foster a performance culture grounded in accountability, continuous improvement, and data-driven decision-making.</li><li>
Maintain strong relationships with Ministries of Health, distributors, strategic partners, and key customers to drive satisfaction, retention, and long-term growth.</li></ul>
Education Required:<ul><li>
Bachelor&rsquo;s degree in Engineering, Biomedical engineering, Computer Science, Clinical Laboratory Science, or equivalent.</li><li>
MBA or advanced business qualification preferred.</li></ul>
Minimum Experience /Knowledge/Skills Required:
Required Qualifications &amp; Experience:<ul><li>
10+ years of technical service experience with leadership, PMO, or similar cross-functional management experience.</li><li>
Minimum 10 years of industry experience (diagnostics, med-tech, or complex service-based environments).</li><li>
Demonstrated success in data-driven decision-making, performance analysis, and commercial support.</li><li>
Strong experience leading teams delivering complex, multi-country initiatives.</li><li>
Proven ability to translate analytical insights into practical commercial and operational actions.</li><li>
Fluent English required; additional languages advantageous.</li></ul>
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</div>

Technical Customer Solutions Manager

Aramark

<div><div><div><h2 class="jobSectionHeader">Job Description</h2></div><div>
 The IT Manager ? Rocky Mountain District is responsible for the maintenance, support, and continuous improvement of technology systems across a portfolio of hospitality, entertainment, and sports venues throughout the Rocky Mountain region. This role serves as a key technology leader, ensuring the reliability, security, and performance of critical business applications while supporting operational excellence across all assigned locations.
 Based at Empower Field at Mile High, the IT Manager will support additional regional venues including Fiddler's Green Amphitheatre, Ford Amphitheater, Mission Ballroom, Bluebird Theater, Ogden Theatre, The Complex, and other locations as assigned. The successful candidate will bring a combination of technical expertise, project management experience, leadership capability, and strong business partnership skills to support venue operations and strategic technology initiatives. 
COMPENSATION: The salary range for this position is $70,000 to $90,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.?
?
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &amp; Compensation. ? 
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.</div></div><div><div><h2 class="jobSectionHeader">
Job Responsiblites</h2></div><div><ul><li>Provide proactive support, maintenance, and troubleshooting for Point of Sale (POS) systems and other operational technologies</li><li>Serve as the primary point of contact for regional technology initiatives and projects</li><li>Partner with client IT teams and business stakeholders to manage and execute technology projects</li><li>Develop and implement long-term technology strategies that improve operational efficiency and business performance</li><li>Support and maintain critical business applications, including labor, food management, catering, and hospitality systems</li><li>Configure system customizations, manage interfaces, and support application enhancements</li><li>Monitor and manage technology support issues, ensuring timely resolution and communication to leadership</li><li>Execute preventative maintenance plans and proactively monitor system health and performance</li><li>Deliver exceptional customer service and technical support during live events and venue operations</li><li>Identify operational inefficiencies and recommend technology solutions to improve workflows and automation</li><li>Coordinate with vendors and application owners to report defects, test solutions, and implement system fixes</li><li>Utilize ServiceNow for incident and request management</li><li>Maintain strict version control and change management standards to minimize operational risk</li><li>Communicate system enhancements, scheduled maintenance, and upgrades to site users</li><li>Install, test, maintain, and upgrade software and hardware supporting database management systems</li><li>Maintain working knowledge of TCP/IP protocols, networking, and infrastructure support</li><li>Manage and support hourly IT associates, including scheduling, task assignments, event support coordination, training, and performance coaching.</li><li>Report on IT project status, document and track open projects and issues, and lead bi-weekly IT update meetings with District leadership</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div><ul><li>Associate or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent combination of education, training, and professional experience.</li></ul>
- Minimum of 2?5 years of experience in Information Technology or supporting technology solutions within hospitality, entertainment, sports, retail, restaurant, or other customer-facing environments. 
<ul><li>Experience supporting hospitality and venue technology platforms, particularly Point of Sale (POS) systems and operational technologies.</li><li>Proven experience managing technology projects from requirements gathering through implementation, deployment, and operational support.</li><li>Strong analytical, organizational, problem-solving, and project management skills with the ability to manage multiple priorities simultaneously.</li><li>Excellent verbal, written, and interpersonal communication skills, with the ability to build strong relationships across business, client, and technology teams.</li><li>Demonstrated ability to identify issues, remove roadblocks, and successfully deliver projects and operational objectives.</li><li>Strong business acumen with the ability to align technology solutions with operational needs and business priorities.</li><li>Experience working collaboratively with clients, vendors, business stakeholders, and cross-functional teams.</li><li>Knowledge of industry technologies such as Square POS, Clover Sport (Bypass), SkyTab Venue, Tapin2, Mashgin, ServiceNow.</li><li>Experience managing vendor relationships, technology providers, and third-party support organizations.</li><li>Demonstrated success working in fast-paced, customer-focused environments with a strong commitment to service excellence.</li><li>Ability to work evenings, weekends, holidays, and event schedules as business needs require.</li><li>Ability to travel between supported properties throughout the district. Travel required 10-20%.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Education</h2></div></div><div></div><div><div><h2 class="jobSectionHeader">
About Aramark</h2></div><div>
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</div></div></div>

IT Manager- Rocky Mountain District

Malaz360

Job Title: Technical Customer Success &amp; Implementation ManagerCompany: Malaz 360Location: Doha, Qatar (On-site/Field Deployment)Job Type: Full-TimeAbout Malaz 360Malaz 360 is a Qatar-focused B2B2C SaaS real estate, accommodation, and property financing enablement platform. We are modernizing the market by connecting developers, hotel operators, brokers, tenants, and financing partners into a single, real-time ecosystem.We are actively expanding our ecosystem by deploying a proprietary physical access control and security module that is natively integrated into the Malaz 360 platform. This bridges digital property management directly with physical building security. We are a fast-moving, seed-stage startup looking for a driven operator to lead the frontline deployment and technical success of our platform.The RoleWe are looking for a Technical Customer Success &amp; Implementation Manager who can comfortably bridge the gap between our enterprise clients, our physical hardware deployments, and our software development team.This is a hybrid operational and technical role. You will not only own the post-sale lifecycle&mdash;deploying the Malaz 360 software and coordinating physical access control installations at client sites&mdash;but you will also serve as the critical translator between user feedback and our development sprints.Key ResponsibilitiesImplementation &amp; Deployment<ul><li>Lead the end-to-end onboarding of enterprise clients (e.g., property developers, facility managers) onto the Malaz 360 platform.</li><li>Coordinate the physical rollout, hardware installation, and system integration of Malaz 360's access control module at various properties across Qatar.</li><li>Train facility managers, security guards, and corporate users to transition smoothly from legacy operational systems (like Excel) to our integrated ecosystem.</li></ul>Technical Product Coordination<ul><li>Act as the technical liaison between our enterprise clients and our internal software development team.</li><li>Translate customer feedback, feature requests, and system errors into clear, actionable technical requirements for developers.</li><li>Coordinate and communicate software sprint updates, ensuring clients are prepared for new feature releases or system maintenance.</li><li>Triage technical bugs on-site and escalate them accurately through our internal tracking systems.</li></ul>Customer Success &amp; Account Growth<ul><li>Maintain strong, proactive relationships with key stakeholders at major Qatari property firms.</li><li>Monitor client usage and health metrics to ensure high adoption rates of both the software dashboards and the physical security modules.</li><li>Identify opportunities to upsell additional building deployments and premium SaaS features to existing accounts.</li></ul>What You Bring to the Team<ul><li>Experience: 3+ years in Technical Customer Success, SaaS Implementation, or IT Project Management.</li><li>Technical Acumen: Must have the ability to understand system workflows, APIs, and integrations. You must be able to communicate effectively with software engineers regarding system logic and technical requirements.</li><li>Mobility: Must possess a valid driving license, as this role requires continuous on-site presence and travel between various client buildings and properties across Qatar.</li><li>Operational Grit: You are not afraid to leave the desk, go to a building site, test a hardware scanner, and ensure a physical access control deployment is working flawlessly.</li><li>Language Skills: Fully bilingual in Arabic and English (Mandatory). You must be able to write technical bug reports in English and train local security personnel in Arabic.</li><li>Industry Knowledge: Previous experience in PropTech, real estate, smart building technology, or physical access control systems is a massive plus.</li></ul>Why Join Us?<ul><li>Be part of a high-growth startup reshaping the real estate technology landscape in Qatar.</li><li>Work on a product that solves immediate, critical pain points for top-tier enterprise clients.</li><li>Direct impact: Your frontline feedback will directly shape our product roadmap and development sprints.</li></ul>To Apply: Please submit your resume along with a brief note detailing a time you successfully managed a complex technical deployment or software onboarding process.Work Location: In person

Technical Customer Success & Implementation Manager

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