technical support manager

Oivan Group Oy

<div><div><h5 class="jobSectionHeader"><b>What We Need
</b></h5><div><p>The Technical Support Manager is responsible for leading the technical support and maintenance operations of key platforms and products, ensuring stability, reliability, and continuous improvement.</p><p>
This role bridges the gap between technical teams, business stakeholders, and clients, ensuring that support services and enhancements align with business needs and technical excellence.</p><p>
The Technical Support Manager combines strong technical acumen, leadership skills, and operational discipline to manage incidents, oversee support processes, and drive technical improvements across environments and integrations.</p>
</div></div><div><h5 class="jobSectionHeader"><b>What You'll Do</b></h5>
<div><p>Platform Operations &amp; Service Management</p><ul><li>Oversee day-to-day platform support and maintenance activities to ensure uptime, performance, and service quality.</li><li>Manage incident, problem, and change management processes in coordination with development, infrastructure, and client teams.</li><li>Establish and monitor SLAs, ensuring timely issue resolution and proactive escalation where needed.</li><li>Define, document, and continually improve support workflows, runbooks, and escalation paths.</li><li>Coordinate with vendors and external partners for platform dependencies, integrations, and issue resolutions.</li></ul><p></p><p><br>
2. Technical Leadership</p><ul><li>Act as the technical escalation point for complex issues, guiding teams toward effective and sustainable resolutions.</li><li>Review and validate technical fixes, patches, and releases to maintain system integrity.</li><li>Collaborate with architects and developers to ensure that support changes align with long-term product architecture.</li><li>Identify recurring issues and propose technical or process improvements to reduce incidents.</li></ul><p></p><p><br>
3. Continuous Improvement &amp; Quality Assurance</p><ul><li>Drive root cause analysis (RCA) and preventive action planning for major incidents.</li><li>Track platform performance metrics and report on support KPIs and trends.</li><li>Support release management and deployment readiness for updates, bug fixes, and enhancements.</li><li>Ensure documentation and knowledge bases are continuously updated and accessible.</li></ul><p></p><p><br>
4. Team Management &amp; Development</p><ul><li>Lead and mentor the technical support team, fostering a culture of accountability, collaboration, and customer focus.</li><li>Manage resource planning, workload distribution, and performance evaluation.</li><li>Facilitate ongoing training to enhance the team&rsquo;s technical and customer service capabilities.</li></ul><p></p><p><br>
5. Stakeholder &amp; Client Communication</p><ul><li>Serve as the primary contact point for support-related communications with internal teams and clients.</li><li>Communicate incidents, resolutions, and improvement plans clearly and effectively to non-technical stakeholders.</li><li>Provide regular service reviews, performance updates, and improvement reports to management and clients.</li></ul><p></p><p><br>
6. Collaboration with Development and Product Teams</p><ul><li>Work closely with product owners and development teams to ensure smooth handover of new features into support.</li><li>Contribute to defining technical requirements and deployment readiness criteria for new releases.</li><li>Participate in discussions around technical debt, infrastructure stability, and long-term scalability</li></ul>
</div></div><div><h5 class="jobSectionHeader"><b>What You Have</b></h5>
<div><ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>Proven experience (5+ years) in technical support, service delivery, or operations management roles.</li><li>Strong understanding of ITIL principles, incident management, and software development lifecycle (SDLC).</li><li>Experience managing cross-functional teams in a fast-paced environment.</li><li>Strong problem-solving, communication, and stakeholder management skills.</li></ul>
</div></div><div><h5 class="jobSectionHeader"><b>What We Offer
</b></h5><div><p>At Oivan, we build digital services that make life easier &mdash;securely, globally, and sustainably. You&rsquo;ll join a multicultural, collaborative environment where technical excellence, innovation, and continuous improvement are core values.</p><p></p><p><br>
You&rsquo;ll have the opportunity to grow professionally by working with a global network of technology and business experts, contributing to impactful digital platforms that serve millions of users in Saudi Arabia and beyond.</p></div></div></div><div></div>

Technical Support Manager

Rosen Hotels & Resorts

<div><p><b>Summary:<br>
</b><br>
</p><p></p><p>The IT Technical Support Manager will oversee the staff responsible for the support, operation, maintenance, and repair of information technology systems. Their job involves supervising technical operations as performed by IT support experts to ensure company/client targets are met. They coordinate and assign work duties to support representatives to meet the requirements of clients. They also ensure work operations conform to acceptable standards of quality service. Some of the qualities needed to succeed on the job include planning, IT, and analytical skills. They also manage, maintain and support third-party and internal applications deployed and used by the company.
</p><p></p><p><b>Responsibilities:<br>
</b><br>
</p><p></p><ul><li>Provides leadership, oversight, administration, and mentorship of assigned staff in some or all the following areas: business applications, field technicians, convention technicians and help desk.
</li><li>Manages and allocates workload and resources; resolves schedule and resource conflicts.
</li><li>Responsible for hiring, performance evaluations, mentoring, coaching, and training of staff.
</li><li>Conducts periodic inspections to ensure the efficient performance of work equipment and systems.
</li><li>Prepare cost and/or budgetary estimates required for operations, labor, and materials.
</li><li>Maintain documentation and proper records of work operations and decisions taken.
</li><li>Executes overall IT strategy for the unit, ensuring customer satisfaction and delivering solutions/services on time and on/under budget.
</li><li>Plans, develops, and executes IT projects.
</li><li>Identifies and resolves application-related issues and conflicts.
</li><li>Responsible for interpreting and implementing company information technology policies and procedures.
</li><li>Manages daily IT Operations, including but not limited to field technicians, help desk and applications support.
</li><li>Ensure availability of work tools, machine, and other necessary equipment required for the performance of job duties.
</li><li>Must be available to provide off-hours support.
</li><li>Ensure technical operators comply with set health/safety policies and procedures.
</li><li>Acts as representative for the department on various committees.
</li><li>Maintains relationships with key customers.
</li><li>Coordinates and facilitates consultation with stakeholders to define business and systems requirements for new technology implementations.
</li><li>Identifies broad level application issues and opportunities, and researches and implements new technologies as required.
</li><li>Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
</li><li>All other duties as assigned.
</li></ul><p></p><p><b>Experience/Qualifications:
</b></p><p></p><ul><li>Minimum 3+ years of progressive IT support experience, including 2+ years in a leadership role managing technical teams such as help desk, field technicians, and application support.
</li><li>Proven success in IT operations management, project planning, and execution of technology initiatives.
</li><li><p>Knowledge of IT infrastructure, enterprise applications, and system administration.
</p></li><li><p>Experience in incident management, resource allocation, and budgeting.
</p></li><li><p>Ability to troubleshoot and resolve complex application and system issues.
</p></li><li><p>Demonstrated ability to lead, mentor, and develop technical teams.
</p></li><li><p>Skilled in performance management, hiring, and staff development.
</p></li><li><p>Excellent planning, organizational, and decision-making skills.
</p></li><li><p>Strong analytical and problem-solving abilities.
</p></li><li><p>Effective communication and stakeholder management skills, including experience representing IT on committees.
</p></li><li><p>Ability to work under pressure and provide off-hours support when required.
</p></li><li><p>Commitment to health and safety compliance and adherence to IT policies.
</p></li><li>Ability to lift- up to 25 lbs. infrequently.
</li><p></p><li>Must be able to legally work in the USA.
</li></ul><p></p><p><b>Education and Certification(s)/License(s):
</b></p><p></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Systems Engineering, or a related field is preferred, commensurate experience will be considered.
</li><li>A CompTIA A+ certification is required at minimum.
</li></ul><p><b>Discover Life at Rosen:
</b></p><p>Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels &amp; Resorts in Orlando one of Florida's most respected hospitality companies to work for.
</p><p><b>Benefits Our Associates Enjoy:
</b></p><p></p><ul><li>Affordable Health and Dental Insurance
</li><li>On-site Medical Center
</li><li>Competitive Compensation
</li><li>Holiday Pay
</li><li>Birthday Pay
</li><li>Paid Vacation and Personal Days
</li><li>Tuition Reimbursement and Higher Education Scholarships
</li><li>401(k) Retirement Savings Plan
</li><li>Childcare Financial Assistance
</li><li>Hospitality and Dining Discounts
</li><li>Access to our Family Outreach Center
</li><li>Excellent Career Growth Opportunities
</li><li>And much more
</li></ul><p></p><p><i>We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.</i></p></div><p></p>

IT Technical Support Manager

<div>:
<div><b>
Senior Technical Support Account Manager - Saudi Arabia, Riyadh</b></div><div></div><div><b><br>
Senior Technical Support Account Manager</b></div><div></div><div><br>
We&rsquo;re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.</div><div></div><div><br>
If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.</div><div></div><div><b><br>
About the job</b></div><div>
The Technical Support team is looking for a Senior Technical Support Account Manager who will provide post-sales support across enterprise-class SAS business software applications and/or solutions for strategic customers as assigned and serve as an advocate and escalation point for the customer acting as a liaison between all SAS divisions. Provide input and guidance during the customer lifecycle and contribute as a stakeholder to the success of the customer&rsquo;s relationship with SAS.</div><div><br>
</div><div><b>As a Senior Technical Support Account Manager, you will:</b></div><ul><li><p>
Act as an strategic technical advisor to customers on SAS support related activities.</p></li><li><p>
Proactively communicate carefully and effectively with customer and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle. Provide status updates for all outstanding issues.</p></li><li><p>
Consistently set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). Follow defined Standard Operating Procedures to ensure consistent delivery of standards and services. Coordinate SAS resources as required to deliver support services. Often perform these duties under pressure where decisions have a significant business impact for SAS and/or customers.</p></li><li><p>
Routinely build knowledge of SAS and specialized technical and business domain knowledge with an understanding of the business problems that are addressed by SAS applications and/or solutions. Help customers understand where risks exist, suggest strategies for mitigation, and recommend resources to help reduce risk. Facilitate the timely and sufficient resolution of all customer issues and requests.</p></li><li><p>
Collaborate with experts across technical support departments, SAS divisions, and partners when necessary. Keep internal and external stakeholder groups informed of problems, suggestions and general comments and concerns related to the software, the business domain, and the account, as appropriate. Act as an advocate for the customer.</p></li><li><p>
Identify and share account intelligence with sales account teams, identifying new software or services sales opportunities. Contribute to the proposal definition and sales of new support service opportunities. Solicit feedback on technical support services.</p></li><li><p>
Suggest, manage, and implement special projects to assist Technical Support, users, or other teams.</p></li><li>
Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.</li><li>
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.</li></ul><div></div><div><b><br>
Required qualifications</b></div><br>
<div></div><ul><li>
Minimum 7 years of relevant experience in software support. Relevant experience may also include designing leadership.</li><li><p>
Advanced English and Arabic for client interaction.</p></li><li><p>
Strong communication skills.</p></li><li><p>
Excellent organizational skills and strong problem resolution skills.</p></li><li><p>
Has in-depth knowledge of the support industry.</p></li><li><p>
Ability to use unique skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways.</p></li><li><p>
Ability to deliver presentations to various audiences including colleagues, customers, and industry experts.</p></li><li>
Travel as business requirements dictate at management discretion.</li><li>
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.</li></ul><div></div><div><b><br>
Additional competencies, knowledge and skills</b></div><ul><li><b>
Decision making -</b> Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.</li><li><b>
Communication -</b> Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message, listening actively to others.</li><li><b>
Influencing -</b> Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.</li></ul><div></div><div><b><br>
Benefits highlights</b><b>
</b></div><ul><li>Housing allowance</li><li>
Schooling allowance</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul><div><b>
You are welcome here.</b></div><div>
At SAS, it&rsquo;s not about fitting into our culture &ndash; it&rsquo;s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.</div><div></div><div><b><br>
Additional Information:</b></div><div><i>
SAS only sends emails from verified &ldquo;sas.com&rdquo; email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact </i><i>Recruitingsupport@sas.com.</i></div><div></div><div><br>
Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.</div><div></div><div><br>
#LI-MS1</div><div>
#SAS</div></div>

Sr Technical Support Account Manager

Visa

<div><b>Company Description</b><p><br>
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.</p><p>
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.</p><b><br>
Job Description</b><p><br>
The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.</p><p>
The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible.<br>
The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.</p><ul><li>
Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.</li><li>
Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings</li><li>
Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective</li><li>
Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives</li><li>
Proactively resolve business &amp; technical problems</li><li>
Manage new merchant implementations and provide consultative payment guidance to client base</li><li>
Manage technical escalation and issue management with global front-line support teams</li><li>
Meet with existing clients for regular and ad-hoc service related reviews</li><li>
Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value</li><li>
Project-manage larger customer engagements involving internal development teams or third party developers</li><li>
Enter case information into the CRM to ensure appropriate resolution management</li><li>
Offer best practice advice on CyberSource products and services and the vertical</li><li>
Advocate and drive product enhancement requests with our cross-functional teams</li><li>
Achieve and maintain CYBS product / process knowledge expert status</li><li>
Own and maintain Service Delivery Plan for each client</li><li>
Suggest and drive process improvement within the team</li></ul><p>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.</p><b><br>
Qualifications</b><br>
<ul><li>
Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.</li><li>
E-commerce acquiring background and Technical Acumen</li><li>
3-5 years payments experience with university degree or equivalent experience</li><li>
Well demonstrated Technical Support or Account Management experience</li><li>
Able to skillfully prioritize and manage concurrent projects and issues.</li><li>
Excellent written and verbal communication skills</li><li>
Experience in working with cross-functional/cross-departmental and virtual teams</li><li>
Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.</li><li>
Self-starter with strong organization and resolution management skills</li><li>
Arabic Speaker preferred</li><li>
Must demonstrate strong complex problem-solving capabilities</li></ul><br>
<b>
Additional Information</b><p><br>
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p></div>

Client Success Manager

CompuTech

<p><b>Job Title: </b>Technical Account Manager</p><p><b>Department:</b> IT Service Department</p><p><b>Location:</b> Bountiful, Utah</p><p><b>Modality:</b> In-Person, In-Field</p><p><b>SUMMARY:</b><br/>The Technical Account Manager (TAM) is responsible for providing high-quality, white-glove IT support and strategic guidance to a defined set of assigned clients. Acting as the primary technical point of contact, the TAM develops a deep understanding of each client&rsquo;s environment, goals, and operational challenges to ensure reliable performance, proactive planning, and long-term satisfaction. This role blends advanced technical capability with exceptional customer service, relationship management, and consultative leadership. As a key member of the IT Service Department, the TAM ensures that clients receive consistent, high-value support&mdash;both onsite and remotely&mdash;while representing the organization with professionalism and technical excellence.</p><p><b>KEY RESPONSIBILITIES:</b></p><ul><li>Serve as the dedicated technical resource and primary point of contact for assigned client accounts, building strong, long-term relationships.</li><li>Provide hands-on IT support by responding to service inquiries, diagnosing issues, and implementing effective resolutions across client networks and systems.</li><li>Maintain a deep understanding of each client&rsquo;s infrastructure, business needs, and operational priorities, using this insight to proactively identify risks, improvements, and future technology recommendations.</li><li>Conduct regular technical health checks, reviews, and onsite visits to ensure optimal performance and alignment with IT best practices.</li><li>Install, configure, and support network equipment, including firewalls, switches, wireless solutions, servers, and end-user devices.</li><li>Coordinate and oversee deployment of hardware, software, and network upgrades, ensuring seamless implementation and minimal disruption to client operations.</li><li>Assess network performance and provide recommendations for optimization, security enhancements, and technological improvements.</li><li>Execute service pack updates, firmware upgrades, and security patches on workstations, servers, and network hardware.</li><li>Monitor client environments using the organization&rsquo;s tools to identify issues early and drive proactive solutions.</li><li>Document work diligently in the helpdesk system, booking all time and maintaining accurate ticket, configuration, and asset records.</li><li>Participate in daily team meetings and collaborate closely with the Service Manager to ensure client needs and priorities are consistently met.</li><li>Educate and train clients on technical solutions, ensuring clear communication and an easy understanding of complex concepts.</li><li>Support client success and business continuity by aligning IT solutions with client goals, improving reliability, efficiency, and security.</li><li>Represent the organization professionally during all client interactions, contributing to trust, retention, and expanded service opportunities.</li></ul><p><b>SKILLS &amp; KNOWLEDGE:</b></p><ul><li>Strong professional integrity and personal credibility when interacting with clients and internal teams.</li><li>Positive and solution-oriented attitude, especially when addressing client concerns or technical challenges.</li><li>Ability to self-manage, prioritize effectively, and meet deadlines across multiple client environments.</li><li>Excellent communication skills&mdash;written, verbal, and interpersonal&mdash;with the ability to translate technical information for non-technical users.</li><li>High attention to detail and strong organizational skills for managing both routine tasks and complex projects.</li><li>Ability to work collaboratively in a team-oriented environment while also operating independently at client sites.</li><li>Proven capacity to build and maintain strong relationships with clients, vendors, and internal stakeholders.</li><li>Professionalism, sound judgment, and diplomacy when addressing sensitive or escalated matters.</li><li>Strong analytical and problem-solving skills applicable to diverse technical environments.</li></ul><p><b>DISCLAIMER:</b><br/>The above statements describe the general nature and level of work performed by individuals in this classification. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required of employees assigned to this position.</p><p>Job Type: Full-time</p><p>Pay: From $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Cell phone reimbursement</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>I confirm that I meet or exceed the qualifications of a Tier 2 / Level 2 IT Technician.</li></ul><p>Experience:</p><ul><li>IT: 3 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Bountiful, UT 84010 (Required)</li></ul><p>Work Location: In person</p>

Technical Account Manager

Rackspace Technology

<div><div><div><b>Job Title</b></div><div>
Technical Onboarding Manager</div><div></div><div><b><br>
Job Summary</b></div><div>
We are seeking a detail-oriented and customer-focused Technical Onboarding Manager to lead the onboarding experience for our customer. This role is responsible for ensuring a smooth, efficient, and technically sound onboarding process, enabling customers to quickly realize value from our products and services.</div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities
</b></h3><ul><li><ul><li>Design and execute onboarding plans tailored to customer needs, ensuring technical readiness and alignment with business goals.</li><li>
Coordinate cross-functional teams (Sales, Product, Engineering, Support) to deliver onboarding projects on time and within scope.</li><li>
Guide customers through product setup, configuration, integration, and initial usage, ensuring technical success.</li><li>
Develop onboarding documentation, technical guides, and training materials to support scalable onboarding.</li><li>
Act as a trusted advisor to clients, identifying opportunities to improve adoption and satisfaction.</li><li>
Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements.</li><li>
Track onboarding KPIs (e.g., time-to-value, activation rate) and continuously optimize the onboarding process.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3><ul><li><ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or related field (or equivalent experience).</li><li>
3+ years of experience in technical onboarding, implementation, or customer success roles.</li><li>
Excellent communication, presentation, and interpersonal skills.</li><li>
Proven ability to manage multiple projects and stakeholders simultaneously.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Preferred Skills
</b></h3><ul><li><ul><li>Familiarity with Agile methodologies.</li><li>
Experience in onboarding enterprise clients.</li><li>
Ability to translate complex technical concepts into simple, actionable steps.</li><li>
Passion for customer success and continuous improvement.</li></ul></li></ul></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Technical Onboarding Manager

<div>
 <p>
  Job Overview:
 </p>
 <p>
  Hiring highly motivated and technically skilled Technical Support Manager &amp; Sales professional to join our growing Battery Energy Storage Systems (BESS) division in BYD.
 </p>
 <p>
  Location: Poland, Germany, Netherlands, Spain, Italy and UK.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  1. Technical Support:
 </p>
 <p>
  Provide technical expertise and support on BESS systems, Power Conversion Systems (PCS), and Energy Management Systems (EMS).
 </p>
 <p>
  Conduct pre-sales consultations to identify customer needs, assess project feasibility, and recommend tailored solutions.
 </p>
 <p>
  Assist in the design and integration of BESS with transmission lines and grid infrastructure.
 </p>
 <p>
  Ensure grid compliance for all BESS installations, adhering to international and regional standards (e.g., IEC, IEEE).
 </p>
 <p>
  Deliver technical presentations and product demonstrations to clients and internal teams.
 </p>
 <p>
  Act as the main technical contact for clients, resolving issues and providing troubleshooting guidance.
 </p>
 <p>
  Familiarize with bidding procedures and technical solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  Electrical Engineering, Energy Systems, Mechanical Engineering, or a related technical field.
 </p>
 <p>
  3 to 5 years of experience in renewable energy technical support, sales, or project management, with a focus on BESS, PCS, or EMS.
 </p>
 <p>
  Strong understanding of energy storage systems and grid compliance requirements (IEC, IEEE standards).
 </p>
 <p>
  Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
 </p>
 <p>
  Familiarity with regulatory frameworks and grid codes for integrating energy storage systems.
 </p>
 <p>
  Strong problem-solving abilities and ability to work under pressure in a fast-paced environment.
 </p>
 <p>
  Willingness to travel for client meetings and project site visits.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Preferred Skills:
 </p>
 <p>
  Familiarity with renewable energy markets (solar, wind) and their integration with BESS.
 </p>
</div>


Technical Support Engineer

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