technical support manager

Imou

<div>
 <p>
  We are currently searching for a
  <strong>
   Technical Support Manager
  </strong>
  to support our business development in Saudi Arabia
  <strong>
   .
  </strong>
  This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1, Who Are We?
  </strong>
 </p>
 <p>
  IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 </p>
 <p>
  Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 </p>
 <p>
  Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1.Offline and online training work
 </p>
 <ul>
  <li>
   Trainees: sales team, distributors, resellers, installers, and promoters.
  </li>
  <li>
   Typical training scenarios: new product launches, new customer development, quarterly regular training
  </li>
 </ul>
 <p>
  2.Online technical question answering
 </p>
 <ul>
  <li>
   Service objects: distributors, resellers and installers
  </li>
  <li>
   Deal with typical problems: installation problems, links, video playback, etc.
  </li>
  <li>
   Processing method: Facebook, phone, chat software.
  </li>
 </ul>
 <p>
  3.Offline technical support
 </p>
 <ul>
  <li>
   Service object: distributors, resellers and installers
  </li>
  <li>
   Typical scenario: Resolve technical problems on site and resolve product quality issues
  </li>
 </ul>
 <p>
  4.Translation
 </p>
 <ul>
  <li>
   Sorting out localized user guidance materials
  </li>
  <li>
   General issues, quick installation manuals in local language, and operation video shooting
  </li>
 </ul>
 <p>
  5.Product promotion
 </p>
 <ul>
  <li>
   Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
  </li>
  <li>
   Main role: product presentation, technical solutions, sample booth setting
  </li>
 </ul>
 <p>
  6.App operation and promotion:
 </p>
 <ul>
  <li>
   Partner App: update the product material, promote the App to resellers and installers
  </li>
 </ul>
 <p>
  <strong>
   Job Requirement
  </strong>
 </p>
 <ul>
  <li>
   3-year experience in the technical support position .
  </li>
  <li>
   Have deep knowledge in IT/CCTV/Technology products.
  </li>
  <li>
   Familiar with CCTV ,smart home ,wifi Camera industry.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor degree of technical or related field;
  </li>
  <li>
   Good English and Arabic reading, writing and speaking;
  </li>
  <li>
   Good interpersonal, written oral communication and presentation skills;
  </li>
  <li>
   Customer-oriented;
  </li>
  <li>
   Accustomed to frequent business trips.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Manager

Forcepoint

<div><div>Who is Forcepoint?</div><div></div><div>
Forcepoint simplifies security for global businesses and governments. Forcepoint&rsquo;s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you&rsquo;re in the right place; we want you to bring your own energy to help us create a safer world. All we&rsquo;re missing is you!</div><div></div><div>
The Escalation Manager is a high-impact individual contributor role responsible for leading the end-to-end response to high-severity, business-critical incidents across Forcepoint&rsquo;s global environments. Operating within a regional model, the Escalation Manager ensures structured triage, cross-functional coordination, and clear stakeholder communication to minimize disruption.</div><div></div><div>
As the single point of accountability during major incidents, the Escalation Manager drives swift resolution, reduces time to resolution (TTR), improves service continuity, and enhances customer satisfaction. The role also identifies patterns to prevent recurrence and continuously strengthens incident response processes.</div><div></div><div>
Primary Responsibilities:</div><div></div><div>
Working Hours:</div><div>
Due to the nature of the role, coverage during US business hours (Central Time) is required, with flexibility to extend during high‑priority escalations to support real‑time collaboration and customer engagement.</div><div></div><div>
Incident Ownership &amp; Management</div><ul><li><div>
Take ownership of incoming critical incidents and critical customer incidents.</div></li><li><div>
Lead incident triage calls to define severity, success criteria, RACI, and exit conditions.</div></li><li><div>
Prioritise and manage incidents from initiation through resolution, coordinating appropriate internal resources and ensuring SLA adherence.</div></li><li><div>
Allocate and manage internal resources effectively, ensuring that the appropriate stakeholders and expertise along with tools are available to resolve incidents efficiently.</div></li><li><div>
Provide technical and operational oversight, escalating to Engineering/Product Management/Professional Services or any other teams where deeper investigation is required.</div></li></ul><div></div><div>
Communication &amp; Stakeholder Management</div><ul><li><div>
Act as the central point of contact during incidents, ensuring timely, accurate, and audience-appropriate communication to internal stakeholders, customers, and executives.</div></li><li><div>
Provide real-time updates on status, mitigation actions, and ETAs through various communication channels (Salesforce, Teams, Incident Bridges, Email summaries).</div></li><li><div>
Prepare and deliver post-incident executive summaries for senior leadership, translating technical impact into business terms.</div></li></ul><div></div><div>
Root Cause &amp; Operational Excellence</div><ul><li><div>
Drive root cause analysis (RCA) efforts with engineering and support teams.</div></li><li><div>
Identify recurring patterns and feed insights into operational improvements.</div></li></ul><ul><li><div>
Monitor key metrics (e.g. TTR, FDR, CSAT, NPS) and lead initiatives to improve time to resolution and customer experience.</div></li><li><div>
Maintain clean and complete data hygiene in incident records, ticketing systems, and incident dashboards.</div></li><li><div>
Identify areas for process improvement, automation, and tooling enhancements to streamline incident workflows.</div></li></ul><div></div><div>
Executive Communications &amp; Cross-Functional Collaboration</div><ul><li> Prepare and deliver executive summaries to C-level stakeholders in a clear and concise manner, translating complex technical details into layman's terms to ensure they are easily understood by non-technical executives. Partner with Engineering, Product Management, Onboarding, Enablement, Professional Services, and customer success teams during incident resolution and incident handling.</li></ul><ul><li><div>
Contribute to runbooks, readiness drills, and regional incident preparedness planning with other Escalation Managers across regions.</div></li><li><div>
Gather feedback from customer incidents prioritised to help inform product roadmaps and reliability initiatives.</div></li></ul><div>
Requirements:</div><ul><li><div>
5+ years in technical support, with 3+ years in SaaS customer support and Incident management (networking domain preferred).</div></li><li><div>
Strong knowledge of networking and security (TCP/IP, routing, VPNs, firewalls).</div></li><li><div>
Proven collaboration and customer experience improvement skills.</div></li><li><div>
Excellent communication, presentation, and stakeholder management.</div></li><li><div>
Proficient in Salesforce, MS Office, and reporting tools.</div></li><li><div>
Fluent in English; relevant certifications (e.g., CCNA, CCNP, ITIL) are a plus.</div></li><li><div>
Comfortable in dynamic, fast-paced environments with cross-functional complexity.</div></li></ul><div></div><div>
Preferred Skills:</div><ul><li><div>
Knowledge of cloud security, endpoint protection, and enterprise security frameworks.</div></li><li><div>
Familiarity with scripting languages (Python, PowerShell) and automation in support environments.</div></li><li><div>
Industry certifications such as CISSP, CISM, ITIL, or PMP are a plus.</div></li></ul><div>
Why Join Us?</div><ul><li><div>
Be part of a leading cybersecurity organization committed to protecting critical business data.</div></li><li><div>
Lead and develop a world-class technical support team with cutting-edge technologies.</div></li><li><div>
Competitive salary, benefits, and career growth opportunities in a dynamic industry.</div></li></ul><div>
If you are a seasoned leader with a passion for cybersecurity and technical support, we encourage you to apply!</div><div></div><div><i>
Don&rsquo;t meet every single qualification? Studies show people are hesitant to apply if they don&rsquo;t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace &ndash; so if there is something slightly different about your previous experience, but it otherwise aligns and you&rsquo;re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.</i></div><div></div><div><i>
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.</i></div><div></div><div><i>
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company&rsquo;s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to </i><div><i>recruiting@forcepoint.com</i></div><i>.</i></div><div></div><div><i>
Applicants must have the right to work in the location to which you have applied.</i></div></div>

Escalation Manager

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><p><b>
About the Role:</b></p>
<p>
Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team's technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li>Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.</li>
<li>Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.</li>
<li>Advocating for customers and defining ways to contribute to the customer experience continually.</li>
<li>Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.</li>
<li>Partner with the support operations and delivery teams to identify, monitor, and report trends.</li>
<li>Build, implement, and improve internal reporting and other processes to optimize team productivity.</li>
<li>Serve as the top-line escalation point for high-priority support cases, including overall triage and management.</li>
<li>Deliver strategic projects on a timely basis.</li>
<li>Report metrics and case management updates to the Technical Support Manager and Director</li>
<li>Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn</li>
<li>Provide a 360 loopback to Product and Engineering</li>
<li>Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes</li>
<li>Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.</li>
<li>Proven ability to showcase change and impact on key org-level initiatives.</li>
<li>Learn quickly and adapt to Motive's process and translate it into their own interactions with the team.</li>
</ul>
<p><b>What We're Looking For:</b></p>
<ul>
<li>Minimum 2-3 years of experience in a leadership role.</li>
<li>Excellent verbal and written communication skills and the ability to work effectively in a team environment.</li>
<li>Knowledge in the Motives product line.</li>
<li>Excellent presentation skills coupled with a strong leadership presence.</li>
<li>Communication is a core strength. Heavy focus on using data to articulate a story or an issue.</li>
<li>Excellent time management skills and a strong sense of urgency.</li>
<li>Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.</li>
<li>Experience working with and improving Support ticketing systems, tools, and processes</li>
<li>Flexibility to handle critical cases after hours as needed.</li>
<li>Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.</li>
<li>Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.</li><br>
</ul><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Associate Manager - Technical Support Engineering

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><p><b>
About the Role:</b></p>
<p>
Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace</p>
<p><b>
What You&rsquo;ll Do:</b></p>
<ul>
<li>Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.</li>
<li>Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.</li>
<li>Advocating for customers and defining ways to contribute to the customer experience continually.</li>
<li>Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.</li>
<li>Partner with the support operations and delivery teams to identify, monitor, and report trends.</li>
<li>Build, implement, and improve internal reporting and other processes to optimize team productivity.</li>
<li>Serve as the top-line escalation point for high-priority support cases, including overall triage and management.</li>
<li>Deliver strategic projects on a timely basis.</li>
<li>Report metrics and case management updates to the Technical Support Manager and Director</li>
<li>Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn</li>
<li>Provide a 360 loopback to Product and Engineering</li>
<li>Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes</li>
<li>Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.</li>
<li>Proven ability to showcase change and impact on key org-level initiatives.</li>
<li>Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.</li>
</ul>
<p><b>What We&rsquo;re Looking For:</b></p>
<ul>
<li>Minimum 2-3 years of experience in a leadership role.</li>
<li>Excellent verbal and written communication skills and the ability to work effectively in a team environment.</li>
<li>Knowledge in the Motives product line.</li>
<li>Excellent presentation skills coupled with a strong leadership presence.</li>
<li>Communication is a core strength. Heavy focus on using data to articulate a story or an issue.</li>
<li>Excellent time management skills and a strong sense of urgency.</li>
<li>Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.</li>
<li>Experience working with and improving Support ticketing systems, tools, and processes</li>
<li>Flexibility to handle critical cases after hours as needed.</li>
<li>Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.</li>
<li>Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.</li><br>
</ul></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Filter Sols

<p><b>Company:</b> Filter Security<br/><b>Location:</b> DHA Phase 1 (Walton Road), Lahore<br/><b>Job Type:</b> Full-Time (Office-Based)<br/><b>Salary:</b> Rs. 30,000 &ndash; 40,000 + Performance Bonus</p><p><b>About Us</b></p><p>Filter Security is a growing CCTV Camera Installation company in Lahore, providing security solutions to homes, offices, shops, and warehouses. We receive 100+ daily inquiries through WhatsApp and Facebook and are looking for a dedicated Female Sales &amp; Support Manager to handle leads professionally and convert them into sales.</p><p><b>Job Responsibilities</b></p><ul><li>Handle incoming WhatsApp leads (100&ndash;140 messages daily)</li><li>Respond to customer queries professionally and on time</li><li>Share packages, quotations, and product details</li><li>Follow up with pending leads daily</li><li>Coordinate with technical team for installations</li><li>Maintain lead record in CRM / Excel sheet</li><li>Convert maximum inquiries into confirmed orders</li><li>Maintain polite and confident communication tone</li></ul><p><b>Requirements</b></p><ul><li>Female candidate (Office-Based Job)</li><li>Minimum Intermediate / Bachelor preferred</li><li>Experience in WhatsApp sales or customer support (1+ year preferred)</li><li>Strong communication skills (Urdu + Basic English)</li><li>Fast typing speed</li><li>Basic knowledge of Excel / CRM</li><li>Must be confident in closing sales</li></ul><p><b>What We Offer</b></p><ul><li>Fixed salary + performance-based bonuses</li><li>Friendly working environment</li><li>Growth opportunity into Sales Manager role</li><li>Long-term job stability</li></ul><p><b>Working Hours</b></p><p>Monday to Saturday<br/>11:00 AM &ndash; 7:00 PM</p><p><b>How to Apply</b></p><p>Send your CV via WhatsApp at: <b>+92 3288897888</b><br/>Or apply directly through Indeed.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Female WhatsApp Sales & Support Manager

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is at the forefront of developing transformative recreational and entertainment experiences in Saudi Arabia. We are currently seeking a dedicated Manager - Help Desk to lead our customer support operations. In this role, you will be responsible for ensuring exceptional service delivery and responsiveness to our internal stakeholders' IT-related issues.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Oversee the daily operations of the Help Desk, managing support requests, and ensuring timely resolution of issues.</li>
<li>Develop, implement, and maintain Help Desk policies and procedures to enhance operational efficiency.</li>
<li>Train, mentor, and lead a team of support technicians to foster a customer-centric approach and improve their technical skills.</li>
<li>Monitor Help Desk performance metrics, such as response times and customer satisfaction, and implement improvements as necessary.</li>
<li>Act as a point of escalation for complex technical issues, providing solutions and facilitating communication with relevant IT departments.</li>
<li>Coordinate with other IT teams to ensure integrated support and effective resolution of service interruptions.</li>
<li>Manage vendor relationships related to Help Desk tools and technologies, ensuring they meet operational needs.</li>
<li>Compile and present regular reports to management on Help Desk performance and areas for improvement.</li>
<li>Stay updated on emerging IT trends and methodologies to continuously enhance Help Desk operations.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>5+ years of experience in IT support, with at least 3 years in a management or supervisory role.</li>
<li>Strong understanding of IT service management principles and best practices.</li>
<li>Proficient in Help Desk software and ticketing systems.</li>
<li>Excellent leadership and team-building skills with the ability to motivate and develop staff.</li>
<li>Exceptional communication and interpersonal skills for effective stakeholder engagement.</li>
<li>Strong analytical and problem-solving abilities with a service-oriented mindset.</li>
<li>Ability to work effectively under pressure and manage multiple priorities.</li>
</ul><p><b>Benefits</b></p><p>
Comprehensive benefits package</p></div>

Manager - Help Desk

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><p>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Department Overview</b></h2>
Managed Services and Support UN Middle East and Africa<h2 class="jobSectionHeader"><br>
<b>
Job Description</b></h2><p>
The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.</p><p>
This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.</p><p>
This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit</p><p></p><p><b>
Scope of Responsibilities / Expectations</b></p><p></p><p><b><i>
Operations</i></b></p><ul><li>
The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out</li><li>
Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors</li><li>
Manages sub-contractors deliverables and adherence against Customer contractual commitments</li><li>
Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery</li><li>
Ensure a smooth transition from project implementation to warranty support and service delivery</li><li>
Manage the service contract renewal process for all assigned service agreements</li></ul><p></p><p><b><i>
Business Development</i></b></p><ul><li>
Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks</li><li>
Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.</li><li>
Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope, SLA&rsquo;s, commercial negotiations and contract set-up</li></ul><h2 class="jobSectionHeader"><br>
<b>
Basic Requirements</b></h2><p><b>
Personal skills, work and management style</b></p><ul><li>
Excellent communication skills in English (verbal, written and presentation). Also local languages will be appreciated (Arabic or French)</li><li>
Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely</li><li>
Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills</li><li>
Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution</li><li>
Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment</li></ul><p><b><br>
Security Clearance</b></p><p>
All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.</p><p></p><p><b>
Travel</b></p><p>
Travel will be no less than 50% of the time in the assigned region.</p><p></p><p><b>
Educational Background</b></p><p>
Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years military experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.</p><h2 class="jobSectionHeader"><b><br>
Travel Requirements</b></h2>
Over 50%<h2 class="jobSectionHeader"><br>
<b>
Relocation Provided</b></h2>
None<h2 class="jobSectionHeader"><br>
<b>
Position Type</b></h2>
Experienced<p></p><h2 class="jobSectionHeader"><b>
Referral Payment Plan</b></h2>
No<p></p><h2 class="jobSectionHeader"><b>
Company</b></h2>
Motorola Solutions Arabia, Inc., Saudi Branch<p></p><p><b><i>
EEO Statement</i></b></p><p></p><p>
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.</p><p></p><p>
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Customer Support Manager

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