technical support manager

Johnson Controls

<div><p><b>Position Summary</b></p><p></p><p>
We are seeking a highly experienced and strategic Product Technical Support Manager to lead our global technical support operations for HVACR. This role is responsible for managing a team of technical support engineers, driving product reliability, and aligning support initiatives with business goals. The ideal candidate will bring deep HVAC&amp;R expertise, leadership experience, and a passion for continuous improvement.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li>
Lead and manage a team of Product Technical Support Engineers across multiple product lines.</li><li>
Set strategic direction for technical support initiatives and ensure alignment with organizational objectives.</li><li>
Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database.</li><li>
Analyze warranty data and field feedback to identify systemic issues and drive corrective actions.</li><li>
Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost.</li><li>
Champion the Continuous Improvement Process (CIP) across all supported products.</li><li>
Represent the department in cross-functional leadership meetings and product development planning.</li><li>
Mentor and develop team members, fostering technical expertise and leadership growth.</li><li>
Ensure compliance with safety, ethical standards, and corporate policies.</li><li>
Participate in on-site audits of plants, suppliers, and customer sites as needed</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s Degree in Engineering or a related technical/scientific field required; Professional Engineer (PE) license preferred.</li><li>
Minimum of 14 years of technical experience in HVAC&amp;R, including leadership roles.</li><li>
Proven ability to lead technical teams and drive strategic initiatives.</li><li>
Strong analytical, communication, and organizational skills.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access) and enterprise support tools.</li><li>
Advanced troubleshooting skills and deep knowledge of the refrigeration cycle.</li></ul><p></p><p><b>
Why Join Us?</b></p><ul><li>
Be part of a global leader in Building Efficiency solutions.</li><li>
Lead a high-impact team driving innovation and reliability.</li><li>
Collaborate with cross-functional experts in engineering, quality, and product development.</li><li>
Make a difference in customer satisfaction and product excellence.</li></ul></div><p></p>

Product Technical Support Manager | APAC & EMEA

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <p>
  Mutlaq Al-Ghowairi Contracting Company (MGC) is a leading provider of integrated EPC and O&amp;M solutions in Saudi Arabia since 1977. Specializing in vital sectors such as water, transportation, urban development, and energy, MGC is known for its commitment to quality, safety, and environmental responsibility.
  <br/>
 </p>
 <strong>
  Role Description
  <br/>
 </strong>
 <p>
  This is a full-time on-site Technical Office Manager role located in Riyadh. The Technical Office Manager will be responsible for tasks such as technical drawing, budgeting, project management, mechanical engineering, and research to support the company's infrastructure projects.
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   Technical Drawing and Mechanical Engineering skills
  </li>
  <li>
   Budgeting and Project Management experience
  </li>
  <li>
   Research skills
  </li>
  <li>
   Strong analytical and problem-solving abilities
  </li>
  <li>
   Excellent organizational and time management skills
  </li>
  <li>
   Ability to work well in a team and independently
  </li>
  <li>
   Experience in the construction or engineering industry is a plus
  </li>
  <li>
   Bachelor's degree in Engineering or related field
  </li>
 </ul>
</div>


Technical Office Manager

FAMILY FOOD CENTRE

<p><b>We&rsquo;re Hiring &ndash; Assistant IT Manager</b></p><p>We are seeking a skilled and motivated <b>Assistant IT Manager</b> to support our IT operations and help drive technology initiatives across the company. This role is ideal for candidates with strong technical knowledge and leadership potential who are ready to take the next step in their career.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist in managing day-to-day IT operations, systems, and networks.</li><li>Provide technical support and troubleshooting for hardware, software, and applications.</li><li>Monitor system performance and ensure data security.</li><li>Support the IT Manager in planning and implementing technology solutions.</li><li>Coordinate with vendors and service providers when required.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Strong problem-solving and communication skills.</li><li>Knowledge of networking, servers, and security systems.</li></ul><p>Send your CV on WhatsApp: <b>+974 31110456</b></p><p>Job Type: Full-time</p>

Assistant IT Manager

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
To lead, develop, and manage the national service operations, ensuring service excellence, customer satisfaction, operational efficiency, and profitability across all service outlets. The National Service Manager is responsible for strategic planning, performance monitoring, team development, and alignment with business goals.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><p><b>
Strategic Leadership &amp; Service Operations:</b></p>
<ul><li>Develop and implement national service strategies aligned with company objectives.</li>
<li>Lead the overall service operation, ensuring consistent performance and service quality across all outlets.</li>
<li>Monitor workshop productivity, efficiency, and utilization KPIs to ensure operational excellence.</li>
<li>Support new service facility planning and expansion initiatives.</li>
</ul>
<p><b>Team Management &amp; Development:</b></p>
<ul><li>Manage and oversee:</li>
<li>Workshop Managers / Service Managers</li>
<li>Service Advisors</li>
<li>Workshop Supervisors / Foremen</li>
<li>Technical Trainers</li>
<li>Telematics / Diagnostic Engineers</li>
<li>Field Service / Mobile Support Teams</li>
<li>Identify training needs and implement continuous development programs for technical and frontline staff.</li>
<li>Drive a performance-based culture and lead talent succession planning within the service function.</li>
</ul>
<p><b>Customer Satisfaction &amp; Quality Assurance:</b></p>
<ul><li>Ensure high levels of Customer Satisfaction Index (CSI) across all branches.</li>
<li>Monitor and resolve escalated customer complaints in a timely and effective manner.</li>
<li>Implement and enforce quality control measures and standard operating procedures.</li>
</ul>
<p><b>Profitability &amp; Budget Management:</b></p>
<ul><li>Achieve service revenue and gross profit targets across all branches.</li>
<li>Optimize cost structures and improve operational efficiencies to maximize bottom-line results.</li>
<li>Plan and control the service department budget and expenses.</li>
<li>Warranty &amp; Technical Support:</li>
<li>Oversee warranty processing, audits, and claim submissions with the technical support manager.</li>
<li>Lead technical problem-solving and escalation processes with Technical support teams.</li>
<li>Ensure timely dissemination of technical bulletins, updates, and campaigns to all locations.</li>
</ul>
<p><b>Business Development &amp; Customer Retention:</b></p>
<ul><li>Drive service contract acquisition and renewal strategies for fleet and B2B customers with the technical support manager.</li>
<li>Support marketing and service promotional campaigns to boost workshop load and revenue.</li>
<li>Maintain strong relationships with key clients and ensure contract compliance.</li>
</ul>
<p><b>Reporting &amp; Compliance:</b></p>
<ul><li>Generate detailed monthly reports on service performance, KPIs, and customer feedback.</li>
<li>Ensure compliance with manufacturer standards, safety regulations, and audit requirements.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><p><b>
Qualifications</b></p>
<ul><li>Bachelor&rsquo;s degree in Mechanical/Automotive Engineering, Business Administration, or a related field.</li>
</ul>
<p><b>Experience</b></p>
<ul><li>10+ years of experience in automotive/equipment aftersales, with at least 5 years in a national or regional leadership role.</li>
</ul>
<p><b>Knowledge &amp; Skills</b></p>
<ul><li>Strong understanding of workshop operations, technical diagnostics, customer handling, and revenue generation.<br>
Demonstrated success in leading multi-site operations and cross-functional teams.<br>
Strong interpersonal, leadership, analytical, and decision-making skills.<br>
Proficient in DMS/ERP systems and Microsoft Office Suite.<br>
Knowledge of warranty processes, telematics, and CSI programs.</li>
</ul>
</div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

National Service Manager

ICE Consulting

<div><p><b>Job Summary:</b></p><p>
The Ticket Queue Manager is responsible for overseeing the flow, prioritization, and timely resolution of support tickets across all technical support channels. This role ensures efficient workload distribution, adherence to service level agreements (SLAs), and continuous improvement in customer satisfaction and team performance. The Ticket Queue Manager acts as the gatekeeper for the ticketing system, ensuring that issues are categorized, assigned, escalated, and resolved according to defined ITSM processes.</p><p>
</p><p><b>Key Responsibilities:</b></p><ul><li>
Monitor and manage the daily queue of incoming IT support tickets to ensure SLAs and response time targets are met.</li><li>Monitor ticket dashboard and ensure that tickets are resolved within agreed-upon SLAs and take corrective actions when SLAs are at risk.</li></ul><ul>
<li>Track aging tickets and proactively drive follow-ups, escalations, or reassignments as needed.</li>
<li>Collaborate with technical teams and management to resolve high-priority or aging incidents.</li>
<li>Perform daily, weekly, and monthly ticket audits to ensure quality, consistency, and process compliance.</li>
<li>Communicate trends or recurring issues to leadership to aid in root cause analysis and problem management.</li>
<li>Generate reports on ticket volumes, response times, resolution rates, and other key metrics.</li>
<li>Serve as a point of contact during major incident triage for ticket coordination and updates.</li>
<li>Coordinate with other support teams, technical resources, and stakeholders to ensure timely resolution of tickets and maintain customer satisfaction.</li></ul><p>
Prepare regular reports on incident, change, and problem tickets, including analysis of trends, performance, and areas for improvement</p><p><b>
Requirements</b></p><p><b>
Qualifications:</b></p><ul>
<li>5+ years of experience in a service desk, IT support, or IT operations environment.</li>
<li>Strong familiarity with ITSM tools (e.g., ConnectWise)</li>
<li>Working knowledge of ITIL processes, especially Incident, Request, and Problem Management.</li>
<li>Knowledge of IT infrastructure, software, and hardware.</li>
<li>Ability to analyze data, identify trends, and recommend process improvements.</li>
<li>Strong problem-solving and analytical skills.</li>
<li>Ability to work independently and as part of a team in a fast-paced environment</li>
<li>Experience in workload management, reporting, and SLA governance.</li>
<li>Excellent communication, coordination, and conflict-resolution skills.</li>
<li>Analytical mindset with attention to detail and a sense of urgency.</li>
<li>ITIL Foundation certification preferred.</li></ul></div><p></p>

Ticket Queue Manager

Atlas Copco

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Technical Support and Competence Manager
</b></h1></div></div></div></div><div><div><div><div>Functional area: Service
</div></div></div></div><div><div><div><div>Country: Turkiye
</div></div></div></div><div><div><div><div>City: Istanbul
</div></div></div></div><div><div><div><div>Company name: Atlas Copco Makinalari Imalat AS
</div></div></div></div><div><div><div><div>Date of posting: Oct 9, 2025<br>
</div></div></div></div><p></p><div><div><div><div><p>Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.</p>
<p><b>Join us on our journey for a better tomorrow.</b></p><br>
<p></p>
<p><b><i>
The role</i></b></p>
<p>Can you have positive relationships with customers? The Aftermarket has ambitious growth targets and this will only be achieved if we can deliver training and support for all our products to our operational team, distributors and end users.</p>
<p>It will be your mission to ensure we have the correct people, tools, training programs and reporting software to enable the fastest possible resolution of all field problems and to deliver this world class service to our end users. Do you think it's a great opportunity to show it?</p>
<p>Do you fill up with energy when you can learn new things and feel like you're evolving? And are you ready to be a light on this development path for your teammates? Our customers have a range of different types<b> </b>of compressors<b> </b>with a variety of technologies (from mechanical, electronic to Internet Of Things and complex control mechanisms) allowing you to<b> </b>grow in techniques and specializations based on your interests and experience. We are proud of our dedicated training<b> </b>academies, supported by experts who are also reflecting on what service will look like in the future.</p>
<p>If you are interested in building a solid bridge between operation, marketing , technical teams and customers regarding quality and product update. Are you willing to work and train as a Technical Support Manager?</p>
<p>We can already smell your efforts with us for a better future in the world of compressor . Then we would like to get to know you better and to see if you click, not only with our position as technical support manager, but also with our own company values.</p>
<p><b><i>Are we a good fit?</i></b></p>
<p><i>Atlas Copco is a Swedish company and Swedish human culture flows through the veins of our more than 50,000 employees operating in 180 countries. It has a strong </i><b><i>family</i></b><i> vibe with a warm respect for each individual and we strive for strong </i><b><i>diversity</i></b><i>. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can </i><b><i>develop </i></b><i>your commercial and technical competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your </i><b><i>work and private life </i></b><i>can be combined as easily as possible.</i></p>
<p><i>Would you like to get to know us? Hope to see you soon!</i></p><br>
<p></p>
<p><b>City</b></p>
<p>Istanbul</p><br>
<p></p>
<p><b>Diverse by nature and inclusive by choice</b><br>
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.</p></div></div></div></div></div><p></p>

Technical Support and Competence Manager

CONSULTANT ARSONS

<p>Hello,<br/>I have vacancy right now for <b>SAP B1 MANAGER</b>.</p><p>Who have good knowledge of Implementation and who can provide Technical support.</p><p>Job Location- Noida</p><p>Salary-1200000 to 1800000</p><p>Interview Type-Only Face 2 Face</p><p>If, You are interested and You can attend the face to face interview.</p><p>Then share me updated resume on my WhatsApp-+91-8766318322.</p><p>Contact me only serious person.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;1,200,000.00 - &#8377;1,800,000.00 per year</p><p>Work Location: In person</p>

SAP B1 Functional Consultant

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