technical support manager

Arouku Technology

Job Opportunity: Technical Support ManagerLocation: Mesaieed, Qatar Company: Arouku TechnologyAbout UsArouku Technology is a leading provider of innovative IT solutions, specializing in enterprise systems, cloud services, and digital transformation. With a strong presence in Mesaieed, we are committed to delivering reliable technology support and exceptional customer service. As we expand, we are seeking a skilled Technical Support Manager to lead our support division and ensure seamless operations.Role OverviewWe are looking for a Technical Support Manager to oversee and manage our technical support team. This role requires a professional with expertise in IT support, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in support processes.Key Responsibilities<ul><li>Lead and manage the technical support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and product teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Arouku Technology in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing technical support operations.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead technical support operations at one of Qatar&rsquo;s premier technology companies.</li><li>Play a key role in shaping Arouku Technology&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR21,000.00 per monthWork Location: In person

Technical Support Manager

MYMSA

Pay: 20,000.00 (EGP) - 30,000.00 (EGP) per monthJob description:&middot; Accomplishes sales support objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.&middot; Manage, lead, and support the daily activities of the inside sales department and supporting departments.&middot; Responsible for hiring and managing performance of assigned departmental employees.&middot; Responsible for employee development, formalized and scheduled training programs for assigned employees.&middot; Responsible for developing, implementing, and monitoring departmental goals and KPIs.&middot; Settle standardization system for Customer Data Base, Filing Systems, Resources and tools of Sales Support Team.&middot; Offers revisions and approve orders.&middot; Responsible for Process Improvement.&middot; Support other departments as needed or workload permits.&middot; Special projects as assigned.&middot; Coordinate with team members to assure on time completion of proposals&middot; Analyze and evaluate performance of each department members which will be affected directly the appraisal results.&middot; Perform with VP to prepare and execute detailed presentations, tactics, metric, systems and action plans.&middot; Prepare and maintain entire quarterly commission reports&middot; Develop standard presentations, sales support materials, reports and case studies.Qualification &amp; Work Experience<ul><li>Bachelor degree in Chemical / Mechanical Engineer</li><li>At least 5 years of professional experience in the same field.</li><li>Strong computer skills</li><li>Strong external and internal communication</li><li>Strong task management and organization skills</li><li>Training and Coaching Skills</li><li>Critical thinking and problem-solving skills</li><li>Decision-making</li><li>Adaptability</li><li>Stress tolerance</li></ul>Job Type: Full-timeWork Location: RemoteJob Type: Full-timePay: E&pound;20,000.00 - E&pound;30,000.00 per monthWork Location: In person

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

<div><div><div><div><div>Posted: 13/03/2026</div>
<div>Closing Date: 30/04/2026</div>
<div>Job Type: Permanent - Full Time
</div><div>Location: Scottsdale
</div><div>Job Category: Business Development
</div><div>TAE Aerospace is a global aerospace company providing maintenance services for some of the most powerful, exciting and important defense and commercial aircraft platforms in the world. We are also proud of our encouraging and supportive team environment that ensures we all work together within a genuine high-performance culture.
TAE is part of the ASDAM Group and is a leading sovereign defense, advanced manufacturing and sustainment company. It provides end-to-end capability across design, engineering, manufacturing, assembly and sustainment. ASDAM includes Marand, TAE Aerospace, Rosebank Engineering, Levett Engineering and Quickstep.
</div><h4 class="jobSectionHeader">Job Description</h4>
<div>The PT6A Field Service and Technical Support Manager is responsible for:
 Assessing market dynamics and delivering appropriate advice to maintain / expand market share and develop appropriate sales strategies.
 Understanding the company&rsquo;s fit in the big data environment, including engaging industry experts to complement internal development activities
 Assisting in the development of annual sales targets that align to TAE strategy
To seek out new Field service and sales opportunities from within the aviation sector for TAE&rsquo;s Commercial products
Managing customer relations to &lsquo;wow&rsquo; the customer
Work closely with TAE operational and sales departments to identify and take advantage of opportunity within TAE&rsquo;s strategic market sectors both in the US and overseas
To establish and maintain relationships with industry influencers and key strategic partners
Demonstrate an entrepreneurial business culture and spirit across TAE
Capture all current and new sales leads with in the company&rsquo;s CRM
Represent the business at selected trade and industry events to foster development of the commercial business&rsquo; product and brand.
Assist with actioning the marketing and promotional activities at tradeshows
 Offer exceptional on-call and field service to new and existing customers 
</div><h4 class="jobSectionHeader">Desired Skills and Experience</h4>
<div>Essential
<ul><li>Experience working in an MRO, sales and field service capacity</li>
<li>Minimum 2 years of field service and or sales experience in an aircraft MRO environment</li>
<li>Demonstrated field service and or sales discipline experience with an aviation maintenance/ manufacturing company.</li>
<li>Mobile, self motivated and able to work independently</li>
<li>An entrepreneurial spirit with an innovative nature.</li>
<li>Able to demonstrate the communication skills required to clearly articulate visions, issues and outcomes.</li>
<li>Demonstrated ability to work with confidential information and exercise the highest degree of discretion.</li>
<li>Relevant sales and field service-related training.</li>
<li>Commercial acumen, intellect and a professional in their field, who is seen as a valued advisor and business partner by his/her manager and colleagues.</li>
<li>Excellent verbal and written communication skills, able to articulate views convincingly, and to influence others to adopt their course of action.</li>
<li>Must be able to demonstrate a proven commitment to being part of a team-oriented organization seeking continuous improvement, in an open and &lsquo;no surprises&rsquo; manner.</li>
<li>Great negotiator and deal seeker.</li>
<li>Mobile and can cope with change.</li>
<li>An innovator and thinker</li>
</ul>
Desirable
<ul><li>Budgeting, reporting or analysis experience with maintenance, engineering, or manufacturing enterprise.</li>
<li>Demonstrated technical, maintenance or engineering experience in an aviation maintenance and/or engineering environment.</li>
<li>Broad knowledge of and experience in management practices involved with heavily regulated working environments/industries.</li></ul></div></div></div></div></div>

PT6A Field Service and Technical Support Manager

Human Capital HR Solutions

Job Title: Manager &ndash; IT SupportHuman Capital HR Solutions is hiring a Manager &ndash; IT Support to lead and manage IT support operations and ensure uninterrupted IT services for a large user base.Location: KarachiIndustry Preference: Pharmaceutical sectorJob Overview:We are seeking an experienced Manager &ndash; IT Support to lead and manage IT support operations for a large user base. The role is responsible for ensuring smooth IT service delivery, managing support teams, maintaining IT systems, and implementing IT policies and security measures to support business operations.Key Responsibilities:&middot; Manage and supervise the IT Support team to ensure timely resolution of technical issues&middot; Oversee IT support operations for 100+ users&middot; Manage user access rights, email access, and IT security policies&middot; Plan and implement IT maintenance activities including Windows updates and antivirus deployment&middot; Ensure compliance with company IT policies and external regulations&middot; Maintain smooth functioning of IT systems and infrastructureRequirements:&middot; Bachelor&rsquo;s degree in Information Technology or related field&middot; At least 5 years of experience managing an IT Support team supporting 100+ users&middot; Strong written and verbal communication skills&middot; Good comprehension and negotiation skillsCertifications:&middot; CompTIA A+ (Core 1 &amp; 2)&middot; ITIL 4 FoundationHow to Apply: Apply at: careers1.hc@gmail.comCC: careers@humancapitalintl.comSubject Line: Manager &ndash; IT Support &ndash; Karachi&rdquo;Follow our social accounts for the latest job opportunities:<ul><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul>Job Type: Full-timeWork Location: In person

Manager – IT Support

FlairsTech

<div>
 
 About the job:
 
 
 Requirements and responsibilities
 
 
 
 
 
 
 Role Overview
 
 
 
 
 The
 
 Technical Operations Manager
 
 is responsible for ensuring the stability, scalability, and operational excellence of healthcare software platforms. This role sits at the intersection of engineering, infrastructure, compliance, and service delivery, ensuring systems operate reliably while meeting healthcare regulatory and security standards.
 
 
 The ideal candidate combines strong technical understanding with disciplined operational leadership and the ability to translate business and clinical needs into resilient technical operations.
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Operational Management
 
 
 <ul>
 <li>
 Own day-to-day technical operations for healthcare software platforms, including production systems, environments, and releases.
 </li>
 <li>
 Ensure high availability, performance, and reliability of applications and infrastructure.
 </li>
 <li>
 Lead incident management, root cause analysis, and post-incident improvements.
 </li>
 </ul>
 
 
 Infrastructure &amp; Platform Oversight
 
 
 <ul>
 <li>
 Oversee cloud and on-prem infrastructure (AWS, Azure, or similar).
 </li>
 <li>
 Manage CI/CD pipelines, deployment strategies, monitoring, and alerting.
 </li>
 <li>
 Ensure disaster recovery, backup, and business continuity plans are defined, tested, and maintained.
 </li>
 </ul>
 
 
 Compliance, Security &amp; Quality
 
 
 <ul>
 <li>
 Ensure systems comply with healthcare regulations and standards (e.g. HIPAA, GDPR, ISO 27001, local health data regulations).
 </li>
 <li>
 Work closely with security teams to enforce data protection, access controls, and audit readiness.
 </li>
 <li>
 Support validation, documentation, and operational audits required in healthcare environments.
 </li>
 </ul>
 
 
 Cross-Functional Leadership
 
 
 <ul>
 <li>
 Act as a bridge between engineering, product, QA, customer support, and clinical/business stakeholders.
 </li>
 <li>
 Translate operational risks into clear business impact and mitigation plans.
 </li>
 <li>
 Support delivery teams by removing operational blockers and improving system readiness.
 </li>
 </ul>
 
 
 Team &amp; Process Leadership
 
 
 <ul>
 <li>
 Lead and mentor DevOps, SRE, and technical operations team members.
 </li>
 <li>
 Define and continuously improve operational processes, SLAs, and KPIs.
 </li>
 <li>
 Promote a culture of reliability, accountability, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, or a related field.
 </li>
 <li>
 7+ years of experience in software operations, DevOps, or technical operations roles.
 </li>
 <li>
 Proven experience managing production systems in regulated environments (healthcare preferred).
 </li>
 <li>
 Strong understanding of modern software architectures, APIs, databases, and cloud platforms.
 </li>
 <li>
 Hands-on experience with monitoring, incident management, and release management.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in healthcare software, health IT, or life sciences technology.
 </li>
 <li>
 Familiarity with compliance frameworks such as HIPAA, GDPR, ISO 13485, or similar.
 </li>
 <li>
 Experience scaling operations for SaaS platforms.
 </li>
 <li>
 Background in Agile and DevOps practices.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong operational mindset with attention to risk, reliability, and detail.
 </li>
 <li>
 Ability to communicate complex technical issues clearly to non-technical stakeholders.
 </li>
 <li>
 Calm, structured leadership during incidents and high-pressure situations.
 </li>
 <li>
 Process-driven, but pragmatic and delivery-focused.
 </li>
 </ul>
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Stable, secure, and compliant healthcare platforms.
 </li>
 <li>
 Reduced incident frequency and faster recovery times.
 </li>
 <li>
 Clear operational visibility through metrics and reporting.
 </li>
 <li>
 Strong collaboration between engineering, operations, and business teams.
 </li>
 </ul>
 
 
</div>

Technical Operations Manager

Al Aida IT Technologies

Join Our Team as an IT Support Agent!Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!Responsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in a technical support role.</li><li>Strong problem-solving and communication skills.</li></ul>What We Offer:<ul><li>Basic Salary: EGP 7,000 per month</li><li>Ticket Resolution Incentive</li><li>Customer Satisfaction Incentive</li><li>Attendance Bonus</li></ul>Apply now and become a part of our growing team!Basic Salary: EGP 7,000 per monthIncentives:<ul><li>Ticket Resolution Incentive: Additional EGP 500 for every 50 tickets resolved within SLA.</li><li>Customer Satisfaction Incentive: Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.</li><li>Attendance Bonus: Additional EGP 300 for 100% attendance in a month.</li></ul>Reports To: Technical Support ManagerResponsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as a technical support agent or similar role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in Windows, Mac OS, and common office software.</li><li>Familiarity with remote desktop applications and help desk software.</li></ul>Skills:<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work independently and in a team.</li><li>Customer-oriented and cool-tempered.</li><li>Excellent written and verbal communication skills.</li></ul>Job Type: Full-timePay: E&pound;7,000.00 per monthApplication Question(s):<ul><li>Do you have a quiet location with a stable internet connection to work from full-time?</li></ul>Experience:<ul><li>IT Technical Support: 2 years (Required)</li></ul>Language:<ul><li>Fluent English Reading and Writing (Required)</li></ul>Work Location: Remote

IT Support Agent - Full-time, Remote

Search 10000+ Technical support manager jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 technical support manager jobs Near Me

Technical Support Manager

Technical Support Manager

Technical Support Manager- VMware by Broadcom

PT6A Field Service and Technical Support Manager

Manager – IT Support

Technical Operations Manager

IT Support Agent - Full-time, Remote