technical support manager

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Senior Technical Support Account Manager - Saudi Arabia, Riyadh</b></div><div></div><div><b><br>
Senior Technical Support Account Manager</b></div><div></div><div><br>
We&rsquo;re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.</div><div></div><div><br>
If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.</div><div></div><div><b><br>
About the job</b></div><div>
The Technical Support team is looking for a Senior Technical Support Account Manager who will provide post-sales support across enterprise-class SAS business software applications and/or solutions for strategic customers as assigned and serve as an advocate and escalation point for the customer acting as a liaison between all SAS divisions. Provide input and guidance during the customer lifecycle and contribute as a stakeholder to the success of the customer&rsquo;s relationship with SAS.</div><div><br>
</div><div><b>As a Senior Technical Support Account Manager, you will:</b></div><ul><li><p>
Act as an strategic technical advisor to customers on SAS support related activities.</p></li><li><p>
Proactively communicate carefully and effectively with customer and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle. Provide status updates for all outstanding issues.</p></li><li><p>
Consistently set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). Follow defined Standard Operating Procedures to ensure consistent delivery of standards and services. Coordinate SAS resources as required to deliver support services. Often perform these duties under pressure where decisions have a significant business impact for SAS and/or customers.</p></li><li><p>
Routinely build knowledge of SAS and specialized technical and business domain knowledge with an understanding of the business problems that are addressed by SAS applications and/or solutions. Help customers understand where risks exist, suggest strategies for mitigation, and recommend resources to help reduce risk. Facilitate the timely and sufficient resolution of all customer issues and requests.</p></li><li><p>
Collaborate with experts across technical support departments, SAS divisions, and partners when necessary. Keep internal and external stakeholder groups informed of problems, suggestions and general comments and concerns related to the software, the business domain, and the account, as appropriate. Act as an advocate for the customer.</p></li><li><p>
Identify and share account intelligence with sales account teams, identifying new software or services sales opportunities. Contribute to the proposal definition and sales of new support service opportunities. Solicit feedback on technical support services.</p></li><li><p>
Suggest, manage, and implement special projects to assist Technical Support, users, or other teams.</p></li><li>
Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.</li><li>
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.</li></ul><div></div><div><b><br>
Required qualifications</b></div><br>
<div></div><ul><li>
Minimum 7 years of relevant experience in software support. Relevant experience may also include designing leadership.</li><li><p>
Advanced English and Arabic for client interaction.</p></li><li><p>
Strong communication skills.</p></li><li><p>
Excellent organizational skills and strong problem resolution skills.</p></li><li><p>
Has in-depth knowledge of the support industry.</p></li><li><p>
Ability to use unique skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways.</p></li><li><p>
Ability to deliver presentations to various audiences including colleagues, customers, and industry experts.</p></li><li>
Travel as business requirements dictate at management discretion.</li><li>
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.</li></ul><div></div><div><b><br>
Additional competencies, knowledge and skills</b></div><ul><li><b>
Decision making -</b> Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.</li><li><b>
Communication -</b> Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message, listening actively to others.</li><li><b>
Influencing -</b> Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.</li></ul><div></div><div><b><br>
Benefits highlights</b><b>
</b></div><ul><li>Housing allowance</li><li>
Schooling allowance</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul><div><b>
You are welcome here.</b></div><div>
At SAS, it&rsquo;s not about fitting into our culture &ndash; it&rsquo;s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.</div><div></div><div><b><br>
Additional Information:</b></div><div><i>
SAS only sends emails from verified &ldquo;sas.com&rdquo; email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact </i><i>Recruitingsupport@sas.com.</i></div><div></div><div><br>
Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.</div><div></div><div><br>
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#SAS</div></div>

Sr Technical Support Account Manager

TCO Group

<div><p>Are you driven by technology, customer relationships, and the opportunity to make a real impact? As a Technical Account Manager in the UAE, you will play a key role in combining technical expertise with strategic account management. We are looking for a proactive and analytical professional who thrives at the intersection of innovation, quality, and operational excellence &mdash; and who is ready to help strengthen our position in one of the world&rsquo;s most dynamic markets.</p><p></p><h5 class="jobSectionHeader"><b><br>
Responsibilities and authority</b></h5><p>
The Technical Account Manager will report to VP Middle East.</p><p>
The Technical Account Manager will be responsible for technical support and account management activities in the UAE. This will include all internal and external communications within the UAE while also practicing cost control related to UAE specific operations.</p><p></p><h5 class="jobSectionHeader"><b>
Main tasks</b></h5><p>
Tasks will normally consist of, but not be limited to:</p><ul>
<li>
Efficient account management and good contacts with all Customers.</li>
<li>Attend CWOP and well planning meetings with clients.
</li></ul><ul><li>Perform risk assessments for complex and first-time installations.</li>
<li>Completion Schematic and program input and review for each installation.
</li></ul><ul><li>Customer and end-user product training.</li>
<li>Make suggestions for and undertake product, quality and productivity improvements.</li>
<li>Assistance with technical marketing support.</li>
</ul><ul><li>Responsible for location/Area service quality including investigations and follow ups with the clients.
</li><li>Ensures excellence in service delivery through the promotion and application of training programs, quality programs, job audits, effective maintenance systems and benchmarking.</li>
</ul><ul><li>Obtains client feedback (internal &amp; external) on overall product performance and customer service levels.</li>
</ul><ul><li>The provision of technical and commercial support for Sales &amp; Operations of the Product Line/s.</li>
<li>Develop new business opportunities by introducing existing and new technologies.</li>
<li>Establish key account management relationships and maintain good contacts with all Customers.</li>
<li>Provides a visible QHSE commitment and presence and participate in programs and initiatives.</li>
</ul><p></p><h5 class="jobSectionHeader"><b>
Requirements for competences</b></h5><ul>
<li>Bachelor&rsquo;s degree in mechanical engineering, petroleum engineering or similar with over 7 years relevant experience. Relevant experience and competence can compensate for a lack of qualifications.</li>
<li>Experience with customer and vendor management, related to offshore activities or other industries with strict requirements for quality.</li>
<li>Systematic, independent and analytical.</li>
<li>Initiative, the ability to see things through and to work with others.</li>
<li>Good verbal and written formulation in English.</li></ul></div>

Technical Account Manager

Visa

<div>
 <p>
  Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
  <br/>
  <br/>
 </p>
 <p>
  Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
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 </p>
 <p>
  The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible.
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  <br/>
  The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.
  <br/>
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 </p>
 <ul>
  <li>
   Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.
  </li>
  <li>
   Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
  </li>
  <li>
   Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective
  </li>
  <li>
   Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives
  </li>
  <li>
   Proactively resolve business &amp; technical problems
  </li>
  <li>
   Manage new merchant implementations and provide consultative payment guidance to client base
  </li>
  <li>
   Manage technical escalation and issue management with global front-line support teams
  </li>
  <li>
   Meet with existing clients for regular and ad-hoc service related reviews
  </li>
  <li>
   Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value
  </li>
  <li>
   Project-manage larger customer engagements involving internal development teams or third party developers
  </li>
  <li>
   Enter case information into the CRM to ensure appropriate resolution management
  </li>
  <li>
   Offer best practice advice on CyberSource products and services and the vertical
  </li>
  <li>
   Advocate and drive product enhancement requests with our cross-functional teams
  </li>
  <li>
   Achieve and maintain CYBS product / process knowledge expert status
  </li>
  <li>
   Own and maintain Service Delivery Plan for each client
  </li>
  <li>
   Suggest and drive process improvement within the team
  </li>
 </ul>
 <p>
  This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
  </li>
  <li>
   E-commerce acquiring background and Technical Acumen
  </li>
  <li>
   3-5 years payments experience with university degree or equivalent experience
  </li>
  <li>
   Well demonstrated Technical Support or Account Management experience
  </li>
  <li>
   Able to skillfully prioritize and manage concurrent projects and issues.
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Experience in working with cross-functional/cross-departmental and virtual teams
  </li>
  <li>
   Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.
  </li>
  <li>
   Self-starter with strong organization and resolution management skills
  </li>
  <li>
   Arabic Speaker preferred
  </li>
  <li>
   Must demonstrate strong complex problem-solving capabilities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
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  <br/>
 </strong>
 <p>
  Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
  <br/>
  <br/>
 </p>
</div>


Client Success Manager

Easy Construction

<p><b>Position:</b> IT Manager<br/><b>Company:</b> Minogics Private Limited<br/><b>Location:</b> On-site at Al Kabir Town (Phase 2)<br/><b>Job Type:</b> Full-Time</p><p><b>Company Overview</b></p><p>Minogics Private Limited is a rapidly growing software development company offering professional WordPress and Laravel development services. Based in Al Kabir Town Phase 2, we operate as a full-service development warehouse, focusing on quality delivery, strong infrastructure, and long-term operational efficiency. We are committed to building a strong internal technical environment that supports both our marketing and development teams.</p><p><b>Job Overview</b></p><p>We are seeking a skilled and responsible <b>IT Manager</b> to oversee our company&rsquo;s IT infrastructure, networking, and technical assets. The ideal candidate will manage day-to-day IT operations, employee systems, security protocols, asset control, software installations, and workplace monitoring tools. This role requires strong technical expertise, problem-solving abilities, and excellent organizational skills.</p><p><b>Key ResponsibilitiesNetworking &amp; Infrastructure</b></p><ul><li>Manage and maintain office network, routers, switches, and internet connectivity.</li><li>Ensure stable and secure networking for all departments.</li><li>Troubleshoot network issues and reduce downtime.</li></ul><p><b>Systems &amp; Software Management</b></p><ul><li>Install, configure, and update Windows operating systems.</li><li>Install necessary software and tools required for development and operations.</li><li>Ensure all systems are functioning efficiently and securely.</li></ul><p><b>Asset Control</b></p><ul><li>Maintain an updated inventory of company hardware (laptops, PCs, routers, accessories).</li><li>Assign, track, and manage employee IT assets.</li><li>Perform regular audits on systems and hardware.</li></ul><p><b>Employee Monitoring &amp; Security</b></p><ul><li>Implement and manage employee monitoring tools as per company policy.</li><li>Ensure adherence to IT security protocols.</li><li>Monitor system usage and report issues when necessary.</li></ul><p><b>Email &amp; Account Management</b></p><ul><li>Create, assign, and manage company email accounts for all employees.</li><li>Handle password resets, access issues, and email configuration.</li><li>Manage access rights for internal platforms and tools.</li></ul><p><b>Technical Support</b></p><ul><li>Provide day-to-day IT support to all departments.</li><li>Resolve technical issues quickly and efficiently.</li><li>Work closely with HR and management to support employee onboarding and offboarding.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience as an IT Manager, IT Administrator, or similar role.</li><li>Strong understanding of Windows OS, networking setups, routers, and LAN/WAN configuration.</li><li>Experience with software installation, troubleshooting, and system maintenance.</li><li>Knowledge of IT security practices and employee monitoring tools.</li><li>Ability to maintain accurate asset and equipment records.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work independently and manage multiple tasks efficiently.</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience with email hosting platforms (cPanel, Google Workspace, etc.).</li><li>Knowledge of basic server management or cloud platforms.</li><li>Familiarity with antivirus and security tools.</li></ul><p><b>What We Offer</b></p><ul><li>Stable and professional working environment.</li><li>Opportunity to build and manage complete IT infrastructure.</li><li>Competitive salary based on skills and experience.</li><li>Long-term career growth within the company.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Work Location: In person</p>

IT Manager

Toyota Egypt Group

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  To lead and support Toyota Egypt&rsquo;s national technical operations by providing expert diagnostic
 </p>
 <p>
  guidance, resolving complex technical cases, and ensuring consistent service quality across all
 </p>
 <p>
  branches and dealers. The role is responsible for analyzing field technical data, enhancing diagnostic
 </p>
 <p>
  efficiency, supporting warranty compliance, and driving continuous improvement aligned with Toyota Motor Corporation (TMC) standards.
 </p>
 <p>
  <strong>
   Main Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Collect and analyses technical information from the field, including Aftersales and PDI
  </li>
  <li>
   teams, to identify key technical issues and trends
  </li>
  <li>
   Prepare and submit detailed technical problem reports to the Technical Support Manager
  </li>
  <li>
   Support Toyota Egypt branches and dealers with &ldquo;difficult-to-diagnose&rdquo; cases, ensuring
  </li>
  <li>
   resolution and adherence to TMC full diagnostic time standards
  </li>
  <li>
   Ensure seamless circulation of updated technical information, guidelines, and bulletins across
  </li>
  <li>
   all branches and dealers
  </li>
  <li>
   Participate in monitoring and improving the quality of new vehicle delivery nationwide
  </li>
  <li>
   Ensure the proper implementation of warranty policies and procedures for assigned technical
  </li>
  <li>
   cases
  </li>
  <li>
   Review, prioritize, and process technical reports from service centers, and escalate relevant
  </li>
  <li>
   cases to TMC
  </li>
  <li>
   Follow up and fulfil all TMC technical requests and ensure timely closure
  </li>
  <li>
   Develop PDI documentation (PDI sheets and OJT content) for new vehicle models
  </li>
  <li>
   Validate and certify new products (consumables, lubricants, accessories) for use in GR
  </li>
  <li>
   workshops
  </li>
  <li>
   Conduct nationwide field visits to branches and dealers to evaluate technical performance and
  </li>
  <li>
   support action plan implementation
  </li>
  <li>
   Follow repair manual diagnostic procedures and issue serviceability when required
  </li>
  <li>
   Monitor SSC progress, ensure accurate parts usage, and coordinate ordering of required parts
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Mechanical Engineering, preferably with an Automotive specialization
  </li>
  <li>
   5&ndash;6 years of relevant experience in automotive technical support, diagnostics, or aftersales operations
  </li>
  <li>
   Solid understanding of TMC diagnostic procedures, warranty policies, and technical reporting systems are preferred
  </li>
 </ul>
 <p>
  <strong>
   Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Fluency in Arabic and English (spoken and written)
  </li>
  <li>
   Strong proficiency in MS Office (Excel, PowerPoint, Word)
  </li>
  <li>
   Excellent technical report writing and presentation skills
  </li>
  <li>
   Strong communication skills with the ability to guide and influence technical teams
  </li>
  <li>
   Highly developed analytical and problem-solving capabilities
  </li>
  <li>
   Ability to work collaboratively across nationwide branches and dealer networks
  </li>
  <li>
   Strong attention to detail, accuracy, and adherence to quality and safety standards
  </li>
 </ul>
</div>


National Technical Leader

SAVE IN GOLD

<p><b>Job Title: IT Manager (Hands-On Technical Role)</b></p><p><b>Job Summary</b></p><p>We are looking for a highly skilled and hands-on <b>IT Manager</b> to oversee all IT operations and ensure the smooth functioning of our technology infrastructure. The ideal candidate will have strong technical expertise, especially in laptop/desktop configuration, network management, hardware &amp; software troubleshooting, IT asset management, and overall IT support.</p><p><b>Key Responsibilities1. IT Infrastructure Management</b></p><ul><li>Install, configure, and maintain laptops, desktops, printers, and other IT devices.</li><li>Manage OS installation, updates, software setup, and user account configuration.</li><li>Ensure timely troubleshooting of hardware and software issues.</li></ul><p><b>2. Network &amp; Systems Administration</b></p><ul><li>Manage LAN/WAN, Wi-Fi, routers, switches, firewalls, and internet connectivity.</li><li>Monitor network performance and ensure high availability and security.</li><li>Assist in managing servers, cloud services, and backup systems.</li></ul><p><b>3. IT Support &amp; Helpdesk</b></p><ul><li>Provide technical support to all employees for daily IT issues.</li><li>Handle ticketing, prioritize issues, and resolve them promptly.</li><li>Train users on basic IT best practices and tools.</li></ul><p><b>4. Security &amp; Compliance</b></p><ul><li>Implement and maintain antivirus, endpoint security, and data protection policies.</li><li>Ensure compliance with IT security standards and best practices.</li><li>Conduct periodic audits and risk assessments.</li></ul><p><b>5. Asset &amp; Vendor Management</b></p><ul><li>Maintain inventory of IT assets and ensure proper documentation.</li><li>Manage procurement of IT equipment &amp; liaise with vendors for support.</li><li>Evaluate new technologies and solutions for business improvement.</li></ul><p><b>6. IT Policies &amp; Documentation</b></p><ul><li>Create and update IT policies, manuals, and SOPs.</li><li>Document system configurations, backups, and troubleshooting procedures.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>3&ndash;7 years of hands-on IT support or system administration experience.</li><li>Strong knowledge of Windows/Mac OS, Microsoft 365/Google Workspace.</li><li>Experience with networking devices (routers, switches, firewalls).</li><li>Familiar with server administration, cloud platforms (AWS/Azure), and backup tools.</li></ul><p><b>Key Skills</b></p><ul><li>Excellent troubleshooting &amp; problem-solving skills.</li><li>Strong understanding of IT security principles.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Good communication and interpersonal skills.</li><li>Proactive, responsible, and detail-oriented.</li></ul><p><b>Preferred (Nice-to-Have)</b></p><ul><li>Experience with IT ticketing systems (Jira, Freshservice, etc.).</li><li>Knowledge of virtualization (VMware/Hyper-V).</li><li>Basic scripting (PowerShell/Python) for automation.</li></ul><p>Job Types: Full-time, Permanent</p>

IT Manager (Hands-On Technical Role)

Violet Infosystems Private Limited

<p><b>Open Position: Technical Support Engineer</b><br/><b>Location: Malad (West), Mumbai</b><br/><b>Experience: 2 Years to 9 Years</b><br/><b>Qualification: Graduate</b><br/><b>Only Mumbai Suburban-based location (Dahisar to Dadar) candidates apply for the Position.</b><br/><b>We are working 6 days, i.e., from Monday to Saturday</b></p><p><b>Job Description:-</b></p><ul><li>Research and identify solutions to users&rsquo; concerns/issues regarding software applications.</li><li>Diagnose and troubleshoot product-related issues, including account set-up.</li><li>Ask customers targeted questions to understand the root of the problem quickly.</li><li>Track Application issues through the resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they&rsquo;ve solved a technical issue.</li><li>Proper and timely escalation of unresolved issues to appropriate internal teams.</li><li>Provide prompt and accurate resolution feedback to customers' concerns.</li><li>Proactively raising the concerns/gaps identified.</li><li>Refer to internal databases or external resources to provide accurate technical solutions.</li><li>Ensure all issues are properly logged.</li><li>Keep all required stakeholders updated on the status of priority issues raised.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their applications are fully functional after troubleshooting.</li><li>Identify the area where training is required for customers/teams internally.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Build and maintain cordial relationships with clients.</li></ul><p><b>Requirements:-</b></p><ul><li>Good Communication</li><li>Email Etiquette&#8203;</li><li>Technical Skills</li><li>Ticketing Tools</li><li>SQL Database Queries</li><li>Advanced Excel</li><li>Implementation Support</li><li>Software Help Desk</li><li>Help Desk Support</li><li>Remote Support</li><li>Implementation Manager</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;420,000.00 - &#8377;1,200,000.00 per year</p><p>Benefits:</p><ul><li>Provident Fund</li></ul><p>Work Location: In person</p>

Technical Support Engineer

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