technical support manager

Cronysoft

About the RoleCronySoft is hiring a Technical Support Manager to lead and manage our night shift technical support operations for USA-based customers using our Backoffice and POS.Key Responsibilities <ul><li>Lead and manage the night shift technical support team and ensure smooth operations throughout the shift.</li><li>Maintain shift discipline, attendance, and daily task execution.</li><li>Manage work allocation and prioritization, ensuring urgent issues are handled first.</li><li>Monitor and improve shift efficiency, response quality, and closure performance.</li></ul>Scheduling and Rosters<ul><li>Create and maintain rosters for multiple shift timings (3 different shift schedules).</li><li>Ensure adequate coverage and fair rotation across team members based on workload and business requirements.</li></ul>Customer Support Quality and Escalations<ul><li>Act as escalation point for complex customer issues, complaints, and feedback.</li><li>Ensure timely and professional resolution of escalations while maintaining customer confidence.</li><li>Maintain strong client relationships and resolve operational concerns professionally.</li><li>Ensure excellent customer experience by closely monitoring communication, especially in complex or stressful customer situations.</li></ul>Process Improvement and Compliance<ul><li>Develop and implement support processes to enhance customer experience and reduce repeat issues.</li><li>Ensure compliance with internal policies, operational standards, and documentation practices.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree (mandatory).</li><li>Proven experience leading or supervising a support team.</li><li>Strong technical troubleshooting mindset and ability to handle escalations.</li><li>Excellent English communication skills (spoken and written).</li></ul>Preferred (Strong Plus)<ul><li>Experience supporting POS, Backoffice, ERP, inventory, retail, or SaaS systems</li><li>Experience with ticketing tools and support platforms (Zendesk, Freshdesk, Zoho, Jira, etc.)</li><li>Experience supporting international clients, especially USA-based customers</li></ul>How to ApplyApply with your updated CV at Recruiter@cronysoft.com.Job Type: Full-timeWork Location: In person

Technical Support Manager (TSM)

MYMSA

&middot; Accomplishes sales support objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.&middot; Manage, lead, and support the daily activities of the inside sales department and supporting departments.&middot; Responsible for hiring and managing performance of assigned departmental employees.&middot; Responsible for employee development, formalized and scheduled training programs for assigned employees.&middot; Responsible for developing, implementing, and monitoring departmental goals and KPIs.&middot; Settle standardization system for Customer Data Base, Filing Systems, Resources and tools of Sales Support Team.&middot; Offers revisions and approve orders.&middot; Responsible for Process Improvement.&middot; Support other departments as needed or workload permits.&middot; Special projects as assigned.&middot; Coordinate with team members to assure on time completion of proposals&middot; Analyze and evaluate performance of each department members which will be affected directly the appraisal results.&middot; Perform with VP to prepare and execute detailed presentations, tactics, metric, systems and action plans.&middot; Prepare and maintain entire quarterly commission reports&middot; Develop standard presentations, sales support materials, reports and case studies.Qualification &amp; Work Experience<ul><li>Bachelor degree in Chemical / Mechanical Engineer</li><li>At least 5 years of professional experience in the same field.</li><li>Strong computer skills</li><li>Strong external and internal communication</li><li>Strong task management and organization skills</li><li>Training and Coaching Skills</li><li>Critical thinking and problem-solving skills</li><li>Decision-making</li><li>Adaptability</li><li>Stress tolerance</li></ul>Job Type: Full-timePay: E&pound;20,000.00 - E&pound;30,000.00 per monthWork Location: Remote

Siemens Energy

<div>
 
 A Snapshot of Your Day
 
 
 
 As a Repair Operations and Technical Support Manager at Siemens Energy in KSA, you will lead a dynamic team focused on enhancing the performance and reliability of Compression and Steam products. This role targets experienced leaders with a strong engineering background, offering the opportunity to work on impactful projects that drive operational excellence and customer satisfaction. Your work will bridge technical expertise and customer needs, fostering a culture of innovation and collaboration that aligns with Siemens Energy&rsquo;s mission to deliver cutting-edge energy solutions.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Lead the repair operations team in KSA, managing all operational and technical queries for the Compression &amp; Steam Turbine Generator fleet.
 </li>
 <li>
 Ensure accountability for KPIs, including operational cost absorption, safety, on-time delivery, and quote response time.
 </li>
 <li>
 Represent Compression in client interactions, resolving complex technical queries with advanced critical thinking and problem-solving skills.
 </li>
 <li>
 Provide technical support and guidance for TCP/RCE Products, offering training and leadership to Field Service Personnel.
 </li>
 <li>
 Oversee technical support during machine shutdowns, utilizing the Remote Diagnostic System for unit availability and first-line response.
 </li>
 <li>
 Define service bulletins and recommendations to enhance client performance, coordinating with Product Competence Centers and reviewing site visit reports.
 
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering or a related field, with proven leadership and management experience.
 </li>
 <li>
 Minimum of 8 years in operation and maintenance, field service activities, and engineering related to rotating and compression equipment.
 </li>
 <li>
 Expertise in repair technologies, including mechanical repairs, hydraulic systems, vibration analysis, NDT methods, and welding techniques.
 </li>
 <li>
 Experience in the Oil &amp; Gas market, familiarity with Siemens Energy&rsquo;s compression fleet, and collaboration with Product Competence Centers.
 </li>
 <li>
 Strong analytical, organizational, and leadership skills, with the ability to train and support Field Service personnel.
 </li>
 <li>
 Excellent communication and relationship-building skills, fluency in English, and willingness to travel nationally and internationally.
 
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
 
 
 
 Who is Siemens Energy?
 
 
 
 At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
 
 
 Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
 
 
 Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
 
 
 
 Our Commitment to Diversity
 
 
 
 Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
 
 
 
 Rewards/Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work on challenging projects in an exciting environment
 </li>
 <li>
 Professional support and strong collaboration with colleagues around the world
 </li>
 <li>
 Professional development opportunities within the company
 
 
 
 </li>
 </ul>
</div>

Repair Operations and Technical Support Manager

<div>A Snapshot of Your Day
As a Repair Operations and Technical Support Manager at Siemens Energy in KSA, you will lead a dynamic team focused on enhancing the performance and reliability of Compression and Steam products. This role targets experienced leaders with a strong engineering background, offering the opportunity to work on impactful projects that drive operational excellence and customer satisfaction. Your work will bridge technical expertise and customer needs, fostering a culture of innovation and collaboration that aligns with Siemens Energy&rsquo;s mission to deliver cutting-edge energy solutions.
How You&rsquo;ll Make an Impact<ul>
<li>Lead the repair operations team in KSA, managing all operational and technical queries for the Compression &amp; Steam Turbine Generator fleet.</li>
<li>Ensure accountability for KPIs, including operational cost absorption, safety, on-time delivery, and quote response time.</li>
<li>Represent Compression in client interactions, resolving complex technical queries with advanced critical thinking and problem-solving skills.</li>
<li>Provide technical support and guidance for TCP/RCE Products, offering training and leadership to Field Service Personnel.</li>
<li>Oversee technical support during machine shutdowns, utilizing the Remote Diagnostic System for unit availability and first-line response.</li>
<li>Define service bulletins and recommendations to enhance client performance, coordinating with Product Competence Centers and reviewing site visit reports.</li>
</ul>
What You Bring<ul>
<li>Bachelor&rsquo;s degree in engineering or a related field, with proven leadership and management experience.</li>
<li>Minimum of 8 years in operation and maintenance, field service activities, and engineering related to rotating and compression equipment.</li>
<li>Expertise in repair technologies, including mechanical repairs, hydraulic systems, vibration analysis, NDT methods, and welding techniques.</li>
<li>Experience in the Oil &amp; Gas market, familiarity with Siemens Energy&rsquo;s compression fleet, and collaboration with Product Competence Centers.</li>
<li>Strong analytical, organizational, and leadership skills, with the ability to train and support Field Service personnel.</li>
<li>Excellent communication and relationship-building skills, fluency in English, and willingness to travel nationally and internationally.</li>
</ul>
About the Team
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits<ul>
<li>Opportunity to work on challenging projects in an exciting environment</li>
<li>Professional support and strong collaboration with colleagues around the world</li>
<li>Professional development opportunities within the company</li>
</ul>
#LI-JG1</div>

Arrow Electronics

<div><h1 class="jobSectionHeader">Position:
</h1>Technical Support Manager- VMware by Broadcom
<h1 class="jobSectionHeader">Job Description:
</h1>We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
What You Will Be Doing at Arrow? 
 
The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
Team Management &amp; Leadership: 
 
<ul><li>Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li><li>Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
</li><li>Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
</li><li>Manage team schedules, including shifts and coverage for peak times and holidays.
</li><li>Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
</li><li>Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
</li><li>Handle escalated customer issues that require managerial attention.
</li><li>Identify training needs and arrange appropriate training and development programs for team members.
</li><li>Keep the team updated with the latest technology, tools, and processes to enhance support quality.
</li><li>Prepare regular reports on team performance, customer feedback, and key operational metrics.
</li><li>Ensure customer issues are resolved with empathy and professionalism.
</li><li>Regularly review customer feedback to identify areas for service improvement.
</li>Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature. 
<li>
 
 
</li></ul>Who Are We Looking For?
 
 
In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.
 
 
Therefore, what is essential for us:
<ul><li>Excellent English language skills both written and verbal.
</li><li>Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
</li><li>5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
</li><li>Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
</li><li>Ability to build a culture of collaboration, accountability, and continuous learning.
</li><li>Ability to drive team engagement and foster a positive work environment.
</li><li>Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
</li><li>Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
</li><li>Experience in identifying and implementing process optimizations to enhance support efficiency.
</li><li>Experience with virtualization, networking, and troubleshooting.
</li><li>The ability to acquire skills and develop quickly is essential.
</li><li>Willingness to work outside of normal business hours.
</li><li>Previous experience in fast-paced technical support departments.
</li><li>Foreign language skills (German, French, or Spanish) would be a plus but not essential.
</li></ul><h1 class="jobSectionHeader">Location:
</h1>EG-New Cairo, Egypt (Uvenues)
<h1 class="jobSectionHeader">Time Type:
</h1>Full time
<h1 class="jobSectionHeader">Job Category:
</h1>Engineering and Technology</div>

Technical Support Manager- VMware by Broadcom

<div><div><div><div><div>Posted: 13/03/2026</div>
<div>Closing Date: 30/04/2026</div>
<div>Job Type: Permanent - Full Time
</div><div>Location: Scottsdale
</div><div>Job Category: Business Development
</div><div>TAE Aerospace is a global aerospace company providing maintenance services for some of the most powerful, exciting and important defense and commercial aircraft platforms in the world. We are also proud of our encouraging and supportive team environment that ensures we all work together within a genuine high-performance culture.
TAE is part of the ASDAM Group and is a leading sovereign defense, advanced manufacturing and sustainment company. It provides end-to-end capability across design, engineering, manufacturing, assembly and sustainment. ASDAM includes Marand, TAE Aerospace, Rosebank Engineering, Levett Engineering and Quickstep.
</div><h4 class="jobSectionHeader">Job Description</h4>
<div>The PT6A Field Service and Technical Support Manager is responsible for:
 Assessing market dynamics and delivering appropriate advice to maintain / expand market share and develop appropriate sales strategies.
 Understanding the company&rsquo;s fit in the big data environment, including engaging industry experts to complement internal development activities
 Assisting in the development of annual sales targets that align to TAE strategy
To seek out new Field service and sales opportunities from within the aviation sector for TAE&rsquo;s Commercial products
Managing customer relations to &lsquo;wow&rsquo; the customer
Work closely with TAE operational and sales departments to identify and take advantage of opportunity within TAE&rsquo;s strategic market sectors both in the US and overseas
To establish and maintain relationships with industry influencers and key strategic partners
Demonstrate an entrepreneurial business culture and spirit across TAE
Capture all current and new sales leads with in the company&rsquo;s CRM
Represent the business at selected trade and industry events to foster development of the commercial business&rsquo; product and brand.
Assist with actioning the marketing and promotional activities at tradeshows
 Offer exceptional on-call and field service to new and existing customers 
</div><h4 class="jobSectionHeader">Desired Skills and Experience</h4>
<div>Essential
<ul><li>Experience working in an MRO, sales and field service capacity</li>
<li>Minimum 2 years of field service and or sales experience in an aircraft MRO environment</li>
<li>Demonstrated field service and or sales discipline experience with an aviation maintenance/ manufacturing company.</li>
<li>Mobile, self motivated and able to work independently</li>
<li>An entrepreneurial spirit with an innovative nature.</li>
<li>Able to demonstrate the communication skills required to clearly articulate visions, issues and outcomes.</li>
<li>Demonstrated ability to work with confidential information and exercise the highest degree of discretion.</li>
<li>Relevant sales and field service-related training.</li>
<li>Commercial acumen, intellect and a professional in their field, who is seen as a valued advisor and business partner by his/her manager and colleagues.</li>
<li>Excellent verbal and written communication skills, able to articulate views convincingly, and to influence others to adopt their course of action.</li>
<li>Must be able to demonstrate a proven commitment to being part of a team-oriented organization seeking continuous improvement, in an open and &lsquo;no surprises&rsquo; manner.</li>
<li>Great negotiator and deal seeker.</li>
<li>Mobile and can cope with change.</li>
<li>An innovator and thinker</li>
</ul>
Desirable
<ul><li>Budgeting, reporting or analysis experience with maintenance, engineering, or manufacturing enterprise.</li>
<li>Demonstrated technical, maintenance or engineering experience in an aviation maintenance and/or engineering environment.</li>
<li>Broad knowledge of and experience in management practices involved with heavily regulated working environments/industries.</li></ul></div></div></div></div></div>

PT6A Field Service and Technical Support Manager

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Technical Support Executive acts as the main point of contact for technical issues concerning the EV vehicle brand, providing diagnostic support and ensuring tool and resource availability. The role involves preparing detailed technical reports, handling concerns on new vehicles, and advising on resolution methods. Regular communication with the brand principal and technical manager is essential to escalate issues and ensure service satisfaction. This role contributes significantly to improving customer service and creating a quality service culture within the department.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Technical Support
 
 
 <ul>
 <li>
 Provide diagnostic support for EV vehicle brand on technical and electrical issues.
 </li>
 <li>
 Ensure the availability of necessary special tools, technical literature, and service bulletins at locations.
 </li>
 <li>
 Prepare quality cases reports and submit with required data to the technical manager and OEM.
 </li>
 <li>
 Report all issues requiring technical assistance or concerns on new vehicles by raising technical reports.
 </li>
 <li>
 Advise locations on resolving technical issues.
 </li>
 <li>
 Remote assistance to solve technical issues when not physically present.
 </li>
 <li>
 Conduct field visits to assist on technical issues.
 </li>
 <li>
 Submit technical information reports to the principal and follow up on these reports.
 
 
 </li>
 </ul>
 Repair and Coaching
 
 
 <ul>
 <li>
 Assist in the failed part analysis and shipment to OEM.
 </li>
 <li>
 Provide on-the-job coaching ensuring 'Fix-it-Right' implementations.
 </li>
 <li>
 Coordinate software updates and equipment usage, ensuring completion rate meets technical manager assessment.
 
 
 </li>
 </ul>
 Communication and Liaison
 
 
 <ul>
 <li>
 Escalate issues to the technical manager regularly and conduct weekly reviews.
 </li>
 <li>
 Promote improvement of customer service in EV and PHEV models through close liaison with all departments.
 </li>
 <li>
 Assist the technical manager with customer-focused decisions to maintain a positive customer experience.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Sound knowledge of electronics, onboard diagnostics, and new energy vehicles.
 </li>
 <li>
 Ability to organize, analyze, and communicate effectively.
 </li>
 <li>
 Experience with modern diagnostic and repair methods.
 </li>
 <li>
 Leadership, teamwork, and adaptability in customer service-focused environments.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Diploma or equivalent in mechanical or electrical engineering.
 </li>
 <li>
 IMI EV Level 3 or 4.
 </li>
 <li>
 Valid UAE driving license without travel restrictions within GCC.
 </li>
 <li>
 6 years of experience in automotive repair, with at least 3 years as a master technician or technical support engineer in dealer service operations.
 </li>
 </ul>
</div>

Technical Support Engineer | Al-Futtaim Automotive - BYD | UAE

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