technical support manager

Arrow Electronics

<div>
 <strong>
  Position
  <br/>
  <br/>
 </strong>
 Technical Support Manager- VMware by Broadcom
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 <br/>
 <br/>
 At
 <strong>
  Arrow ECS
 </strong>
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 <br/>
 <br/>
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 <br/>
 <br/>
 <strong>
  What You Will Be Doing at Arrow?
  <br/>
  <br/>
 </strong>
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 <br/>
 <br/>
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 <br/>
 <br/>
 <strong>
  Team Management &amp; Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
  </li>
  <li>
   Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
  </li>
  <li>
   Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
  </li>
  <li>
   Manage team schedules, including shifts and coverage for peak times and holidays.
  </li>
  <li>
   Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
  </li>
  <li>
   Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
  </li>
  <li>
   Handle escalated customer issues that require managerial attention.
  </li>
  <li>
   Identify training needs and arrange appropriate training and development programs for team members.
  </li>
  <li>
   Keep the team updated with the latest technology, tools, and processes to enhance support quality.
  </li>
  <li>
   Prepare regular reports on team performance, customer feedback, and key operational metrics.
  </li>
  <li>
   Ensure customer issues are resolved with empathy and professionalism.
  </li>
  <li>
   Regularly review customer feedback to identify areas for service improvement.
  </li>
  <li>
   Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who Are We Looking For?
  <br/>
  <br/>
 </strong>
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 <strong>
  keen to learn and embrace new technologies
 </strong>
 and commit to rapid skills development.
 <br/>
 <br/>
 <strong>
  Therefore, What Is Essential For Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent English language skills both written and verbal.
  </li>
  <li>
   Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
  </li>
  <li>
   5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
  </li>
  <li>
   Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
  </li>
  <li>
   Ability to build a culture of collaboration, accountability, and continuous learning.
  </li>
  <li>
   Ability to drive team engagement and foster a positive work environment.
  </li>
  <li>
   Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
  </li>
  <li>
   Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
  </li>
  <li>
   Experience in identifying and implementing process optimizations to enhance support efficiency.
  </li>
  <li>
   Experience with virtualization, networking, and troubleshooting.
  </li>
  <li>
   The ability to acquire skills and develop quickly is essential.
  </li>
  <li>
   Willingness to work outside of normal business hours.
  </li>
  <li>
   Previous experience in fast-paced technical support departments.
  </li>
  <li>
   Foreign language skills (German, French, or Spanish) would be a plus but not essential.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location:
  <br/>
  <br/>
 </strong>
 EG-New Cairo, Egypt (Uvenues)
 <br/>
 <br/>
 <strong>
  Time Type
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 <strong>
  Job Category
  <br/>
  <br/>
 </strong>
 Engineering and Technology
</div>


Technical Support Manager- VMware by Broadcom

General Dynamics Information Technology

<div></div><div><div><div>Clearance Level
<div>None</div>
</div><div></div><div>Category
<div>Technical Support Services</div>
</div><div></div><div>Location
<div>Bethesda, Maryland</div>
<i>(</i><i>Onsite Workplace</i><i>)</i>
</div><div>
</div></div><div><div>Key Skills For Success
</div><div><p>Help Desk Management</p>
</div><div><p>IT Help Desk</p>
</div><div><p>ServiceNow Incident Management</p>
</div><div><p>SLA Management</p>
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader"><b>REQ#:</b><b> </b><b>RQ224158</b></h5>
<h5 class="jobSectionHeader"><b>Public Trust:</b><b> </b><b>NACI (T1)</b></h5>
<h5 class="jobSectionHeader"><b>Requisition Type:</b><b> </b><b>Pipeline</b></h5>
<h5 class="jobSectionHeader"><b>Your Impact</b></h5>
<p>Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.</p>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><p><b>TIER II DESKSIDE MANAGER</b><br>
<br>
</p><p>Seize your opportunity to make a personal impact as a <b>Tier II Deskside Manager</b> supporting the <b>National Institutes of Health (NIH)</b>. At GDIT, people are our differentiators&mdash;your leadership will help deliver exceptional endpoint support to one of the world&rsquo;s premier scientific and research institutions.</p>
<p>As the Tier II Deskside Manager, you will oversee all activities related to the staffing, operations, and performance of the deskside support team. You will drive continuous improvement, ensure service excellence, and support a dynamic, fast‑paced environment where technology directly enables scientific discovery.</p>
<div><b>ABOUT THE TEAM</b>
<br>
The Deskside Support Team provides comprehensive endpoint support across NIH, covering:
<br>
<ul><li>Desktop and laptop systems running Windows 11, Apple macOS, and Linux/UNIX
</li><li>Mobile devices including iOS and Android tablets and smartphones</li></ul></div>
<p>Operating in NIH&rsquo;s digitally driven scientific environment, the team relies on a suite of tools and technologies that streamline workflows, support real‑time collaboration, and enhance user experience. These tools enable effective ticket management, automated processes, and rapid response to user needs while supporting enterprise‑level service delivery.</p>
<div><b>HOW A TIER II DESKSIDE MANAGER WILL MAKE AN IMPACT</b>
<br>
<ul><li>Plan, prioritize, and schedule deskside support activities to ensure continuous, consistent, and high‑quality service delivery.
</li><li>Manage and report on SLAs and SLOs, ensuring performance targets are achieved or exceeded.
</li><li>Provide leadership, coaching, and guidance to deskside technicians; promote a culture of accountability, teamwork, and customer‑first service.
</li><li>Analyze incident and request trends to identify recurring issues and recommend proactive solutions.
</li><li>Ensure staff appropriately document work, maintain asset and ticket data accuracy, and leverage ITSM tools effectively.
</li><li>Develop and maintain troubleshooting guides, knowledge articles, and operational playbooks to support repeatable, efficient service.
</li><li>Evaluate help desk processes and workflows for efficiency, recommending improvements and supporting implementation.
</li><li>Serve as the escalation point for complex technical issues, providing guidance and resolution support.
</li><li>Collaborate with cross‑functional IT teams to coordinate escalations, share insights, and improve end‑user experiences.</li></ul></div>
<p><b>WHAT YOU&rsquo;LL NEED TO SUCCEED</b></p>
<div><b>Required Skills &amp; Abilities:</b>
<br>
<ul><li>Bachelor&rsquo;s degree in a technical or related field.
</li><li>More than 5 years of IT experience with an active IT management certification (ITIL Intermediate, CCMP, CAPM, or comparable).
</li><li>Demonstrated ability to lead technical teams in a fast‑paced environment.
</li><li>Excellent verbal and written communication skills, with the ability to work effectively with all organizational levels.
</li><li>Strong organizational skills and the ability to manage multiple tasks, projects, and priorities under time constraints.
</li><li>Ability to understand technical concepts and communicate them clearly to both technical and non‑technical audiences.
</li><li>Experience developing and implementing strategies that improve IT efficiency, user satisfaction, or operational performance.
</li><li>Familiarity with SDLC and Agile methodologies.
</li><li>Hands‑on experience with ITSM platforms such as ServiceNow.
</li><li>Strong experience supporting macOS environments.</li></ul></div>
<div><b>Security Clearance:</b>
<br>
<ul><li>Must be able to obtain and maintain an NIH Public Trust clearance.</li></ul></div>
<div><b>Location:</b>
<br>
<ul><li>Bethesda, MD (Onsite with potential for a hybrid schedule)</li></ul></div>
<p></p><p><b>#GDITFedHealthJobs</b>
</p><p></p><p><b>GDIT IS YOUR PLACE:</b></p>
<ul><li>Comprehensive health and wellness packages.</li>
<li>Internal mobility team dedicated to helping you own your career.</li>
<li>Professional growth opportunities.</li>
<li>Cutting-edge technology you can learn from.</li>
</ul></div></div><p></p><div><div><div><h3 class="jobSectionHeader"><b>Work Requirements</b></h3>
</div></div><div></div><div><div>Years of Experience
<p>5 + years of related experience</p>
<ul><li>may vary based on technical training, certification(s), <b><i>or</i></b> degree</li></ul>
</div><div></div><div>Certification
</div><p></p><div>Travel Required
<p>Less than 10%</p>
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Salary and Benefit Information</b></h3>
<p>The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
</p>
<h3 class="jobSectionHeader"><b>Our Identity Verification Process</b></h3>
<p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</p>
<h3 class="jobSectionHeader"><b>About Our Work</b></h3>
<div></div><p>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.</p>
<p>Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</p>
<p><i>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p></div></div></div></div>

Tier II Deskside Manager

BENTEC

<div><p><b>We&rsquo;re looking for</b></p><p>
Manager, Field Service &amp; Technical Support to join our team at BENTEC, to be based at our Dammam Facility in Saudi Arabia.</p><p><br>
</p><p><b>Key details</b></p><p>
Job title: Manager, Field Service &amp; Technical Support</p><p>
Location: Saudi Arabia</p><p>
Contract Type: Permanent</p><p></p><p><b><br>
About BENTEC</b></p><p>
BENTEC is a global leader in energy engineering and technology &ndash; trusted by major operators, known for our technical credibility, and relied upon to deliver in the world&rsquo;s most complex environments.
</p><p>With decades of experience in the design and manufacture of rig and energy systems, BENTEC combines engineering expertise with practical insight and advanced digital capability. From concept to decommissioning, BENTEC delivers equipment, systems and aftermarket support services that maximise performance across hydrocarbons, renewables and emerging energy technologies.
</p><p>From more efficient drilling and extending asset life, to bringing smarter technologies to the field, BENTEC helps customers think bigger, move faster, and go further.</p><p></p><p><b><br>
Opportunity for all</b></p><p>
As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all and are happy to make any reasonable adjustments you need during the recruitment process.</p><p>
We value all our people and their contributions and recognise the benefits we gain from the diversity that exists amongst our teams.</p><p></p><p><b><br>
What we offer</b></p><p>
BENTEC recognises that managing talent is vital to achieving continued growth.</p><p>
We will manage career development to ensure that our employees have every opportunity to develop their skills and pursue ambitions. We promote a culture in which employees are encouraged to communicate openly and honestly on any issues, concerns or suggestions they may have.</p><p>
If you are looking to boost your career, in a business with excellent growth opportunities across the hydrocarbon and clean energy sectors, with an attractive market-rate salary on offer, contributory pension, benefits and the opportunity to learn from great colleagues, then read on.</p><p></p><p><b><br>
The benefits of being a BENTEC employee</b></p><p>
There are many benefits of working for BENTEC, from our competitive salaries to our challenging and exciting working environments and beyond.</p><p></p><p><b><br>
Meaningful work - </b>We don&rsquo;t just follow procedures, we rewrite them when there&rsquo;s a better way. You&rsquo;ll work with people who put safety and service before everything else, challenging conventional thinking.</p><p><b>
Global network - </b>We&rsquo;re a connected network of around 800 experts across the UK, Saudi Arabia, Oman, Norway and Germany. Our people are leaders, innovators, and trailblazers. What&rsquo;s more, we&rsquo;re part of the H&amp;P Group, meaning you&rsquo;ll be able to tap into an even bigger network of energy professionals.</p><p></p><p><b><br>
Application process</b></p><p>
Does this sound like something you&rsquo;d enjoy?</p><p>
We look forward to hearing from you.</p><p></p><p><b><br>
You and the role</b></p><p>
The Manager, Field Service &amp; Technical Support is responsible for leading and managing all Mechanical, Electrical, Automation, Software, and PLC Field Service activities within the Saudi Arabia region. The role ensures the delivery of safe, high-quality, and responsive technical support to customers through effective management of Field Service and Technical Training engineers.</p><p>
The position is responsible for maintaining customer satisfaction, ensuring operational excellence, developing technical capabilities within the team, and supporting business growth through effective service delivery and technical leadership.</p><p></p><p><b><br>
Primary responsibilities</b></p><p><b>
Field Service Management</b></p><ul><li>
Manage and supervise Mechanical, Electrical, and Automation Field Service Engineers.</li><li>
Ensure efficient planning, scheduling, and deployment of field service resources.</li><li>
Monitor field service performance, utilization, productivity, and service quality.</li><li>
Support major field operations, rig commissioning, upgrades, inspections, CAT III/IV projects, and emergency interventions.</li><li>
Ensure all service activities are executed safely and in accordance with company and client requirements.</li></ul><p><b>
24/7 Technical Support</b></p><ul><li>
Support and align with the global 24/7 Support Line organisation</li><li>
Provide technical troubleshooting support and ensure seamless coordination</li><li>
Drive continuous improvement of regional support processes and knowledge-sharing in alignment with global standards</li></ul><p><b>
Training and Competency Development</b></p><ul><li>
In alignment with BENTEC global training departments, develop and implement training programs for Mechanical, Electrical, and Automation personnel.</li><li>
Establish competency matrices and qualification requirements for technical staff.</li><li>
Identify skill gaps and create development plans for engineers and technicians.</li><li>
Coordinate internal and external technical training programs for BENTEC personnel and customers.</li><li>
Support succession planning and development of future technical leaders.</li></ul><p><b>
Customer Support and Business Development</b></p><ul><li>
Build and maintain strong relationships with customers and key stakeholders.</li><li>
Participate in customer meetings and provide technical guidance and support.</li><li>
Support contract execution, service agreements, and customer satisfaction initiatives.</li><li>
Identify opportunities for service improvements and additional business opportunities.</li></ul><p></p><p><b><br>
Experience</b></p><ul><li>
Prove experience in oilfield services, preferably in field operations or technical support.</li><li>
Proven experience in delivering technical training and supporting field operations.</li><li>
Experience with drilling rigs, oilfield equipment, industrial automation systems, or heavy machinery is highly desirable.</li><li>
Strong knowledge of PLC systems, industrial control systems, electrical systems, software integration, hydraulics, and mechanical equipment.</li></ul><p></p><p><b><br>
Behaviour and Skills</b></p><ul><li>
Strong understanding of oilfield equipment, tools, and service procedures.</li><li>
Excellent communication and presentation skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong organizational and time management abilities.</li></ul><p></p><p><b><br>
Minimum qualifications &ndash; desirable
</b></p><ul><li>Bachelor&rsquo;s degree in mechanical engineering, Electrical Engineering, Mechatronics Engineering, Automation Engineering, or a related discipline.</li><li>
Proven experience in a similar domain</li></ul></div>

Manager, Field Service & Technical Support

St. Regis Hotels & Resorts

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 26083262
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Information Technology
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  General
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.
  </li>
  <li>
   Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
  </li>
  <li>
   Monitors assigned company owned and managed offices to verify IT operations are running effectively.
  </li>
  <li>
   Meets with direct manager to provide updates on IT activities and business plans.
  </li>
  <li>
   Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.
  </li>
  <li>
   Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Owns IT vendor relationship for properties in scope.
  </li>
  <li>
   Participates in the Talent Acquisition process according to company procedures.
  </li>
  <li>
   Verifies induction program for new associates or associates transferring to new role is effective.
  </li>
  <li>
   Trains associate(s) to provide backup coverage in the department to cover cluster leader&rsquo;s function during vacation and sick leave.
  </li>
  <li>
   Performs LPA&rsquo;s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
  </li>
  <li>
   Verifies effective communication, training, and execution of all talent development programs and related initiatives.
  </li>
  <li>
   Develops a personal management style that is intended to bring positive results from Associates.
  </li>
  <li>
   Builds and maintains positive and effective relations with direct team members.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Product
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strives to remain informed on the most up to date knowledge regarding vendor activities.
  </li>
  <li>
   Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
  </li>
  <li>
   Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
  </li>
  <li>
   Where assigned, documents technology pilot scope and objectives with business partners.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains IT inventory for the assigned properties/offices in cluster.
  </li>
  <li>
   Manages cluster IT Agreements for assigned properties.
  </li>
  <li>
   Verifies cluster associates are treated appropriately and in alignment with local operational practices.
  </li>
  <li>
   Verifies the execution and tracking of rollouts on a timely basis.
  </li>
  <li>
   Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
  </li>
  <li>
   Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
  </li>
  <li>
   Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
  </li>
  <li>
   Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
  </li>
  <li>
   Implements cluster IT policies and procedures as received by regional IT.
  </li>
  <li>
   Attends IT Education Calls.
  </li>
  <li>
   Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
  </li>
  <li>
   Completes other reasonable duties as requested by leadership.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Assistant IT Manager

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><p><b>
About the Role:</b></p>
<p>
We are looking for an experienced Senior Manager of Technical Support Engineering to lead a significant portion of our Tier 2/Tier 3 Technical Support organization within Global Support. In this role, you will own performance, operating rhythm, org design, and execution across multiple teams and customer segments (e.g. SMB, MMC, ENT/STRAT), while building the systems, leaders, and cross-functional partnerships needed to scale.</p>
<p>
You will lead managers, senior individual contributors, and/or specialized support functions across Technical Support Engineering and Technical Account Management. You will be responsible for driving organizational outcomes across CSAT, SLA, FCR, backlog health, escalation quality, incident readinessness, and team effectiveness. This role requires a leader who can operate at multiple altitudes: close enough to the work to guide execution during critical customer moments, and strategic enough to shape org structure, processes, tooling, and cross-functional priorities for long-term impact.</p>
<p>
You will serve as a senior partner to Product, Engineering, Sales, Customer Success, Support Ops, and Workforce Management, representing Technical Support in high-visibility forums and helping define how we scale support excellence as the business grows.</p>
<p><b>
What You&rsquo;ll Do:</b></p>
<ul>
<li>Own performance, staffing strategy, and organizational health across multiple pods or business segments, ensuring strong coverage models, predictable execution, and consistent delivery against SLAs and KPIs.</li>
<li>Lead and develop a layer of managers and senior ICs, building leadership capability, succession depth, and clear accountability across the organization.</li>
<li>Set the operating cadence for your area through goal-setting, business reviews, inspection mechanisms, and action plans tied to company and support priorities.</li>
<li>Drive workforce planning for your organization in partnership with Workforce Management, Recruiting, and Finance, including headcount planning, hiring targets, shift coverage, capacity modeling, and ramp assumptions.</li>
<li>Partner with managers to ensure high-quality performance management, coaching, career development, and retention across Technical Support Engineers and Technical Account Managers.</li>
<li>Serve as the senior escalation leader for critical customer issues, major incidents, and strategic accounts, ensuring the right staffing, communication, prioritization, and executive visibility.</li>
<li>Participate in and help shape the Technical Support leadership on-call model, acting as a senior incident leader for P0/P1 events and ensuring high-quality incident reviews, action tracking, and operational follow-through.</li>
<li>Own queue health and backlog strategy across your area, identifying systemic risk early and driving structural fixes rather than one-off interventions.</li>
<li>Build and evolve scalable operating mechanisms, SOPs, playbooks, routing models, escalation frameworks, and quality standards that improve consistency, speed, and customer outcomes.</li>
<li>Partner with Support Ops, Enablement, and Backline to identify trends across bugs, product gaps, process friction, and training opportunities, converting them into measurable improvement plans.</li>
<li>Raise the bar on knowledge quality and operational rigor by establishing expectations for documentation, runbooks, reusable learnings, and support readiness.</li>
<li>Represent Support in cross-functional forums with Product, Engineering, CS, and Sales, clearly articulating customer impact, operational risk, and the support implications of business decisions.</li>
<li>Act as a senior customer advocate, ensuring we deeply understand customer pain points, protect ARR at risk, and close the loop on critical issues with urgency and accountability.</li>
<li>Drive strategic projects that improve supportability, efficiency, tooling, and customer experience across multiple teams, not just within a single manager&rsquo;s area.</li>
<li>Influence product and engineering priorities by surfacing patterns from escalations, incidents, and support data, and by ensuring Support has a strong voice in roadmap and release readiness discussions.</li>
<li>Own executive-level reporting for your area, including weekly, monthly, and quarterly business reviews; synthesize trends, risks, root causes, and recommendations for Directors, VPs, and cross-functional leaders.</li>
<li>Partner with Support Ops and BI teams to improve reporting infrastructure and metrics definitions across SFDC, Tableau, and related systems, ensuring decisions are grounded in trusted data.</li>
<li>Lead change management across your organization, aligning leaders and stakeholders around new workflows, tools, and behavioral expectations, and ensuring adoption sticks.</li>
<li>Proactively identify where the organization will break as scale increases, then design and implement the structures, processes, and leadership mechanisms needed ahead of that curve.</li>
<li>Act as the directly responsible individual for large cross-functional programs, aligning stakeholders on scope, milestones, dependencies, risks, and success criteria.</li>
</ul>
<p><b>What We&rsquo;re Looking For:</b></p>
<ul>
<li>Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.</li>
<li>6+ years of experience leading technical teams in fast-paced, high-volume support organizations, including meaningful experience managing managers or leading through a management layer.</li>
<li>Hands-on experience as an individual contributor in a technical support engineering, technical operations, or similarly technical role before moving into people leadership.</li>
<li>Demonstrated success running larger support organizations across multiple teams, business segments, or functions with measurable impact on customer and operational outcomes.</li>
<li>Proven experience handling complex escalations, incidents, and executive-facing customer situations with strong judgment and calm under pressure.</li>
<li>Strong track record of building, coaching, and retaining high-performing managers, senior ICs, and future leaders.</li>
<li>Ability to zoom in on operational details when needed and zoom out to drive organizational strategy, structure, and long-term scale.</li>
<li>Deep command of support metrics and service operations, including how to improve CSAT, SLA attainment, FCR, backlog health, escalation quality, and incident response effectiveness.</li>
<li>Experience translating support insights into cross-functional action with Product, Engineering, Customer Success, Sales, and Operations.</li>
<li>Strong analytical and business review skills; able to turn dashboards and raw data into clear narratives, decisions, and action plans.</li>
<li>Experience building and interpreting reporting in Salesforce, Tableau, Google Sheets, or similar tools.</li>
<li>Comfortable holding a high bar on performance, giving direct feedback, and making tough people decisions when needed.</li>
<li>Excellent verbal and written communication; able to influence senior stakeholders and represent Support credibly in executive and cross-functional settings.</li>
<li>Genuine passion for technical problem-solving, root cause analysis, and improving product reliability and supportability at scale.</li>
<li>Strong program and change management skills, with a track record of leading initiatives that required alignment across multiple teams.</li>
<li>High ownership, strong prioritization, and the ability to manage competing demands in ambiguous, fast-moving environments.</li>
<li>Flexible to support critical escalations and incidents after hours as needed.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Hands-on experience with Salesforce, including case management, reporting, dashboards, and workflow optimization.</li>
<li>Experience with Tableau or similar BI tooling for operational reporting and trend analysis.</li>
<li>Familiarity with Jira, Confluence, and knowledge management best practices.</li>
<li>Experience in data-driven support strategy, including segmentation, cohort analysis, and identifying leading indicators of customer risk.</li>
<li>Prior experience in IoT, telematics, fleet management, or related domains is a plus.</li>
</ul></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p><i>
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</i></p></div></div>

Senior Manager, Technical Support Engineering

Conservation International

<div><div><p>Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation International partners with governments, companies, civil society, Indigenous peoples, and local communities to help people and nature thrive together.</p><p><b>
POSITION SUMMARY - This position is based in Arlington, VA</b></p><div>
As an IT/Help Desk Coordinator at Conservation International, you'll be the front line of technical support for our people around the world, providing first- and second-tier support that keeps end users productive and our mission moving forward. You'll deliver hands-on PC and Mac support, resolve incidents and service requests, participate in the user&rsquo;s lifecycle from onboarding to offboarding, and help build end-user capability through training, clear documentation, and a well-maintained knowledge base. This role blends technical problem solving with strong customer service. The ideal candidate is customer focused, technically solid, and comfortable shifting between reactive troubleshooting and proactive maintenance, including hands on participation in the administration of our MDM platform and other IT tools. Success requires critical thinking, great attention to detail, and the ability to collaborate effectively with colleagues across cultures, time zones, and languages.</div><div></div><div><b><br>
RESPONSIBILITIES</b></div><div></div><div><br>
End-User Support<br>
<ul><li>Serve as the first point of contact for IT help requests via ticket, email, or chat</li><li>Diagnose and fix hardware, software, account, and connectivity issues on Windows and Mac devices</li><li>Support Microsoft 365 &mdash; mail flow, Teams, SharePoint, OneDrive; escalate what's beyond Tier 2</li><li>Provide identity support through Microsoft Entra ID</li><li>Provide endpoint security support</li><li>Support local office network issues &mdash; wired, wireless, VPN, printers, conference room equipment</li><li>Handle desk-side support when remote tools aren't enough</li><li>Escalate complex issues with clear documentation</li><li>Manage expectations against SLAs and confirm fixes actually work</li></ul>
Device &amp; Endpoint Management<br>
<ul><li>Help configure, deploy, and maintain endpoints using the organization's MDM platform</li><li>Support device enrollment, policy enforcement, and compliance checks</li><li>Image and deploy laptops for new hires; coordinate hardware replacements with vendors</li><li>Do preventative maintenance on workstations, printers, peripherals, and AV equipment</li><li>Keep the regional asset register accurate &mdash; user, location, status, warranty</li><li>Coordinate with vendors on warranty repair, replacement, and disposal</li><li>Maintain spare device inventory per the global stocking model</li></ul>
Account &amp; Systems Administration / User Lifecycle<br>
<ul><li>Provision new-hire devices end-to-end</li><li>Deliver new-hire IT orientation</li><li>Offboard users per the global runbook</li><li>Handle access requests and group membership changes; support software deployment and patching</li><li>Coordinate lifecycle events with departments; flag policy deviations to the IT manager</li></ul>
Documentation &amp; Continuous Improvement<br>
<ul><li>Log incidents, resolutions, and steps accurately in the ticketing system</li><li>Join the daily warm handover with neighboring regions</li><li>Contribute to and maintain the knowledge base</li><li>Maintain runbooks for the platforms you're the regional point of contact for</li><li>Flag recurring issues and improvement ideas to the IT team</li><li>Support onsite events &mdash; town halls, board meetings, donor visits, conferences</li><li>Join cross-region knowledge sharing sessions</li></ul>
Other duties as assigned by supervisor.</div><p><b>
WORKING CONDITIONS</b></p><div><ul><li><br>
35-hour work week, with occasional flexibility required outside normal hours</li><li>On-site position based at the Arlington, VA office &mdash; no remote or hybrid arrangement noted</li><li>Occasional lifting and moving of equipment up to 40 lbs (18 kg)</li><li>Extended periods of seated work at a workstation</li></ul></div><p><b>
QUALIFICATIONS</b></p><p><b>
Required </b>(critical to successful job performance. Applicants not meeting required skills may not be hired)</p><div>
Education<br>
<ul><li>Bachelor's degree in a technical field (Computer Science, IT, Engineering, or similar), or an equivalent combination of education and relevant experience</li></ul>
Experience<br>
<ul><li>2+ years of technical support experience in a professional environment, providing hands-on Tier 1 and Tier 2 support on</li></ul>
Windows and macOS<br>
<ul><li>Experience with Microsoft Admin Center toolset</li><li>Experience using an enterprise ticketing system</li></ul>
Skills<br>
<ul><li>Demonstrated proficiency installing, configuring, and troubleshooting Windows 11 and current macOS, including peripherals and standard productivity software</li><li>Working knowledge of Microsoft 365 end-user services</li><li>Familiarity with MDM platforms; administration experience a plus</li><li>Understanding of networking fundamentals: DNS, DHCP, VPN, and Wi-Fi troubleshooting</li><li>Working proficiency in English</li></ul>
Abilities<br>
<ul><li>Excellent customer service skills with the ability to communicate technical instructions clearly to users with varying levels</li></ul>
of technical proficiency<br>
<ul><li>Strong attention to detail, accurate record-keeping, and self-organization</li><li>Ability to prioritize and manage multiple open tickets in a fast-paced environment</li><li>Demonstrated ability to work effectively with colleagues across cultures, time zones, and languages</li><li>Ability to lift and move equipment up to 40 lbs</li></ul></div><p><b>
Preferred</b></p><ul><li>
Familiarity with MDM platforms; administration experience a plus</li><li>
Industry certifications: ITIL Foundation, Microsoft 365 Fundamentals (MS-900), CompTIA A+ / Network+, Apple<br>
Certified Support Professional, or Microsoft Modern Desktop Administrator (MD-102), or equivalent</li><li>
Exposure to ITIL principles and service desk best practices Experience supporting a remote and field-based workforce, including users in low-bandwidth environments</li><li>
Experience supporting events, conferences, and executive meeting technology</li><li>
Familiarity with PowerShell or Bash scripting for routine support automation</li><li>
Experience working in a distributed-team environment</li><li>
Commitment to environmental conservation</li></ul><p></p><p><b><br>
To apply for this position, please submit a resume and cover letter.</b></p><p><b>
Compensation, Benefits &amp; Culture:</b> Conservation International is committed to pay equity, transparency, and supporting employees across locations. <b>Salary Range:</b> $60,000 - $72,500 annually. This range represents Conservation International's good-faith estimate of the compensation for this position at the time of posting. Final compensation is based on geographic location, job-related skills, qualifications, and relevant experience. <b>Benefits:</b> Eligible employees receive a comprehensive benefits package, including medical, dental, and vision insurance; a 403(b) retirement plan with a 6% employer match after 60 days; Flexible Spending Accounts (FSA); employer-paid life insurance, short-term and long-term disability coverage; paid vacation and sick leave; voluntary benefits including pet insurance; and organization-issued technology to support remote and hybrid work. Benefits are subject to plan terms, eligibility requirements, and may be modified from time to time.</p><p><b>
See all Conservation International Career Opportunities </b><b>HERE</b></p><p><b>
Conservation International is committed to providing equal employment opportunities to all individuals. We believe in hiring based on merit and qualifications, ensuring a fair and inclusive hiring process for everyone.</b></p></div></div><p></p>

Coordinator, IT Technical Support

Streamax Mena

<p>Technical Support Engineer</p><p>Location: Riyadh, Saudi Arabia</p><p>Employment Type: Full-time</p><p><b>Job Overview</b></p><p>Technical Support Engineers provide professional technical support to clients. Pre-sales responsibilities include gathering client needs, explaining technical solutions, and collaborating with the sales team to produce proposals. Post-sales responsibilities include troubleshooting and resolving various issues related to products and services. Ideal candidates should possess solid technical skills, excellent comprehension and problem-solving abilities, and the ability to clearly communicate complex technical information to clients. This position is ideal for individuals who enjoy solving technical problems in a customer-facing environment.</p><p><b>Responsibilities</b></p><p>Understand customer needs, communicate and convey requirements to product managers, and deliver solutions;</p><p>Cooperate with sales to explain solutions and deliver proposals;</p><p>Participate in understanding tender documents and confirming technical compliance, compiling requirements, and delivering technical proposals;</p><p>Provide advanced troubleshooting and technical support for customers' products and services;</p><p>Resolve technical issues via phone, email, and remote access tools;</p><p>Act as the primary contact for technical consultations, ensuring timely and effective problem resolution;</p><p>Accurately record customer issues, actions taken, and solutions;</p><p>Assist customers with product setup, installation, and configuration;</p><p>Guide customers in using the system, understanding system functions, and best practices;</p><p>Work closely with engineering and product teams to resolve complex issues and share customer feedback;</p><p>Monitor customer systems. Identify potential issues and proactively maintain the system to minimize downtime.</p><p><b>Key Requirements</b></p><p>Education: Bachelor's degree in Computer Science, Electrical Engineering, or a related field.</p><p>Language: Fluent in English is required; Arabic proficiency is a plus.</p><p>Experience: 3+ years of pre-sales and after-sales technical support experience; ITS experience is a plus.</p><p>Experience in CCTV and ITS hardware installation and troubleshooting.</p><p><b>Tools and Skills:</b></p><p>Familiar with databases such as MySQL and cloud services such as AWS, and possess basic knowledge of TCP/IP network protocols.</p><p>Familiar with remote troubleshooting tools such as TeamViewer and remote desktop.</p><p>Excellent communication skills to explain technical concepts to non-technical users.</p><p>Experience using customer relationship management systems (e.g., Salesforce).</p><p><b>Interested candidates please apply through our official website www.streamax.me</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Technical Support Engineer

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