technical support officer

Inbox Business Technologies

<div>Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.</li>
<li>Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.).</li>
<li>Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.</li>
<li>Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.</li>
<li>Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
</li><li>Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution.</li>
<li>Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
</li></ul>Requirements<ul>
<li>
Bachelor's degree in BCS, BS IT, BSC</li>
<li>1-2 years of experience in an IT service desk or hardware support role</li>
<li>Strong understanding of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Hands-on experience with ticketing tools and remote troubleshooting.</li>
<li>Familiarity with OSS/BSS systems used in telecom environments.
</li><li>Strong organizational and coordination skills.</li>
<li>Excellent verbal and written communication.</li></ul></div>

Technical Support Officer - OSS

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
 </li>
 <li>
 Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
 </li>
 <li>
 Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
 </li>
 <li>
 Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
 </li>
 <li>
 Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
 </li>
 <li>
 Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
 </li>
 <li>
 Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in BCS, BS IT, BSC
 </li>
 <li>
 1-2 years of experience in an IT service desk or hardware support role
 </li>
 <li>
 Strong understanding of ITIL processes (Incident, Problem, and Change Management)
 </li>
 <li>
 Hands-on experience with ticketing tools and remote troubleshooting
 </li>
 <li>
 Familiarity with OSS/BSS systems used in telecom environments.
 </li>
 <li>
 Strong organizational and coordination skills
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
</div>

Maverick Engineers

We are seeking a skilled Technical Officer to assist in the operation, maintenance, and troubleshooting of technical systems and equipment. The candidate will support engineering and technical teams to ensure smooth workflow and operational efficiency.Key Responsibilities:<ul><li>Install, maintain, and repair technical equipment and machinery.</li><li>Perform routine checks and troubleshooting to identify and resolve technical issues.</li><li>Assist engineers or senior technicians in project implementation.</li><li>Maintain accurate records of equipment maintenance and service.</li><li>Ensure compliance with safety and technical standards.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or degree in relevant technical field (Engineering, Electronics, IT, or similar).</li><li>Hands-on experience with technical equipment and tools.</li><li>Good problem-solving and analytical skills.</li><li>Ability to work independently and in a team.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Die Technician

DAVIS PHARMACEUTICALS PVT LTD

IT Officer &ndash; Islamabad Head Office (Male Only)Location: Islamabad (Head Office) Job Type: Full-TimeWe are looking for a skilled and proactive IT Officer to join our Head Office team in Islamabad. The ideal candidate must have strong hands-on expertise in IT hardware, software, networking, troubleshooting, and CCTV operations. This role requires an individual who can independently handle day-to-day IT operations and provide technical support across the organization.Key Responsibilities:<ul><li>Install, configure, and troubleshoot computer systems, laptops, and network devices.</li><li>Provide timely technical support to all users regarding software, hardware, and network issues.</li><li>Maintain and monitor LAN/WAN networks, Internet connectivity, and server-related tasks (basic level).</li><li>Ensure smooth functioning and maintenance of CCTV systems, DVR/NVR operations, and camera troubleshooting.</li><li>Manage routine IT documentation, asset records, and system updates.</li><li>Oversee installation and configuration of printers, biometric devices, and other IT equipment.</li><li>Coordinate with vendors for IT-related purchases, repairs, and maintenance.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT/Computer Science or relevant field.</li><li>Minimum 3-4 years of proven experience in hardware, software, and network troubleshooting.</li><li>Strong knowledge of CCTV systems and technical maintenance.</li><li>Ability to work under pressure and provide prompt IT support.</li><li>Excellent problem-solving attitude with strong coordination skills.</li><li>Male candidates only (as per operational requirement).</li><li>Must be based in Islamabad or willing to relocate.</li></ul>How to Apply:Interested candidates may send their updated CV to +92 335 5131356 with the subject line: &ldquo;IT Officer &ndash; Islamabad Head Office.&rdquo;Job Type: Full-timePay: Rs65,000.00 per monthWork Location: In person

IT Officer -- Islamabad Head Office

Dae Technician

Hot N Spicy Pvt Ltd

Job Summary:We&rsquo;re currently looking for an IT Support Officer to join our team. The ideal candidate will provide day-to-day technical assistance to staff, resolve hardware, software, and network issues, and ensure smooth system performance. This role involves installing and maintaining computer systems, updating software, and keeping detailed records of technical issues and solutions. The IT Support Officer will also collaborate with other departments to meet organizational IT needs efficiently.Key Responsibilities:<ul><li>Provide day-to-day technical support to staff</li><li>Troubleshoot hardware, software, and networking issues</li><li>Install and configure computer systems and applications</li><li>Maintain system performance and updates</li><li>Keep documentation of issues and solutions</li><li>Coordinate with other departments to ensure IT needs are met</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Software Engineering, Computer Science, or a related field</li><li>1 to 2 years of experience in IT Support</li><li>Good understanding of networking concepts (LAN/WAN, IP addressing, routers, etc.)</li><li>Should be able to handle software-related issues (installation, troubleshooting, updates, etc.)</li><li>If you have knowledge of any programming language, that will be considered a plus point</li><li>Must have strong problem-solving skills and a proactive approach</li></ul>Duty Time: 10 hours per dayWorking Days: Monday to SaturdayOff Days: 4 off per month (Alternative Sundays included)Food: Provided by the companyLocation: Khadda Market, Defence Phase 5, KarachiJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

IT Support Officer

Coatinks (Private) Limited

The Technical Officer is responsible for providing technical support, guidance, and expertise to ensure the successful execution of projects and operations within the organization. This role involves collaborating with various teams, troubleshooting issues, and ensuring compliance with technical standards and regulations.Responsibilities:<ul><li>Provide technical assistance to internal teams and external stakeholders.</li><li>Overlooking all workings and management of various Technicians on site.</li><li>Troubleshoot and resolve technical issues related to [specific systems or technology].</li><li>Conduct training sessions for staff on technical procedures and tools.</li><li>Assist in the planning, implementation, and monitoring of technical projects.</li><li>Coordinate with cross-functional teams to ensure project milestones are met.</li><li>Prepare and maintain project documentation, including reports and presentations.</li><li>Ensure compliance with industry standards and regulations.</li><li>Conduct inspections and audits to assess technical performance.</li><li>Recommend improvements and best practices to enhance operational efficiency.</li><li>Stay updated on the latest technological advancements and trends in the field.</li><li>Assist in the development and testing of new products or systems.</li><li>Analyze data and provide insights to inform decision-making.</li><li>Liaise with vendors, contractors, and other external partners</li><li>Communicate technical information effectively to non-technical stakeholders.</li><li>Prepare and deliver presentations on technical topics to diverse audiences.</li></ul>Requirements and skills:<ul><li>3 -Years of Proven experience or a related field, or a similar role in a manufacturing environment.</li><li>Bachelor&rsquo;s degree in Engineering (Mechanical, Process, Manufacturing, Chemical), or a related field (preferred).</li><li>Familiarity with quality management systems (e.g., ISO 9001).</li><li>Strong understanding of plant operations</li></ul>Job Type: Full-timeWork Location: In person

Technical Officer

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