technical support professional

Innomotics

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 Job ID: 4305
 
 
 Location:
 
 
 Istanbul, TR, 34870
 
 
 
 We are looking for a Technical Sales Support Professional (f/m/d) in Istanbul to join our team at Innomotics.
 
 
 
 
 Your change engine.
 
 
 
 Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion &ndash; in e-motion. We are the &ldquo;we&rdquo; in power &ndash; and we can empower you.
 
 
 
 15,000 and counting.
 
 
 
 Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That&rsquo;s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let&rsquo;s go!
 
 
 
 Your future role.
 
 
 
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 As Technical Sales Support Professional who will be responsible for sales support activities for Low Voltage Motors (LVM), you will;
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 Develop technical solutions and prepare quotations for customer inquiries.
 </li>
 <li>
 Serve as a product specialist to assist the sales team with inquiries regarding product portfolio.
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 Create custom designs tailored to customer requirements by maintaining communication with quotation centers at the factories.
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 Coordinate commercial, logistics and other relevant teams during quotation preparation.
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 Follow up internal processes from order to dispatch by coordinating related teams to ensure successful delivery, commissioning and after sales support.
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 Promote product highlights in line with the global product strategy.
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 Provide support for the preparation of technical specifications.
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 Handle incoming inquiries at the call center, provide an initial response and forward the case to the appropriate sales specialist if required.
 
 
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 </ul>
 
 Your profile.
 
 
 
 <ul>
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 You have a university degree in Electrical Engineering, Control Engineering, Electrical-Electronics Engineering, Mechatronics Engineering.
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 In addition to very good knowledge in low voltage electrical motors, you need to have minimum 2 years of experience in sales &amp; marketing.
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 Business fluent English skills.
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 Analytical thinking, decision making, change orientation and good communication skills.
 
 
 </li>
 </ul>
 
 Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics
 
 
 
 As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
</div>

Technical Sales Support Professional

Accenture

Project Role : Infra Tech Support Practitioner 
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
 
Must have skills : Vmware Virtualization Administration 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering effective solutions to enhance system performance and reliability. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Conduct basic and intermediate level troubleshooting for hardware and software issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in VMware Virtualization Administration. - Strong understanding of server and network configurations. - Experience with troubleshooting virtualization environments. - Familiarity with operating system-level support for various software solutions. - Ability to document technical processes and solutions effectively. Additional Information: - The candidate should have minimum 2 years of experience in VMware Virtualization Administration. - This position is based at our Kolkata office. - A 15 years full time education is required.
 
15 years full time education

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner 
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
 
Must have skills : Infrastructure Automation 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on troubleshooting and resolving hardware and software challenges while adhering to established operating models and processes. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Automation. - Strong understanding of cloud infrastructure and services. - Experience with configuration management tools such as Ansible or Puppet. - Familiarity with scripting languages like Python or Bash. - Knowledge of network protocols and security best practices. Additional Information: - The candidate should have minimum 5 years of experience in Infrastructure Automation. - This position is based at our Hyderabad office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Tech Support Practitioner 
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
 
Must have skills : Service Management Framework Design and Implementation 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to design effective resolutions for any issues that arise. Your commitment to quality will be evident in every interaction, as you strive to enhance the client experience and maintain the integrity of our systems. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for team members to enhance their understanding of system functionalities. - Develop and maintain comprehensive documentation for processes and procedures to ensure consistency and quality. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Service Management Framework Design and Implementation. - Strong analytical skills to assess client issues and develop effective solutions. - Excellent verbal and written communication skills to interact with clients and team members. - Ability to work collaboratively in a team environment while also being self-motivated. - Experience with troubleshooting and resolving technical issues in a timely manner. Additional Information: - The candidate should have minimum 2 years of experience in Service Management Framework Design and Implementation. - This position is based at our Pune office. - A 15 years full time education is required.
 
15 years full time education

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner 
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
 
Must have skills : Netapp Network Attached Storage (NAS) Administration 
Good to have skills : Storage Area Networks (SAN) Architecture and Design, Dell PowerEdge 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our high-quality systems operate seamlessly. You will leverage your extensive product knowledge to accurately diagnose client concerns and design effective solutions, all while maintaining exceptional communication to foster strong client relationships and enhance user satisfaction. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system support. - Provide training and guidance to junior team members on troubleshooting techniques. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Netapp Network Attached Storage (NAS) Administration. - Good To Have Skills: Experience with Dell PowerEdge, Storage Area Networks (SAN) Architecture and Design. - Strong understanding of network protocols and storage solutions. - Experience with system monitoring and performance tuning. - Familiarity with backup and recovery solutions. Additional Information: - The candidate should have minimum 3 years of experience in Netapp Network Attached Storage (NAS) Administration. - This position is based at our Coimbatore office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Infra Tech Support Practitioner 
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
 
Must have skills : Microsoft Windows Server Administration, Microsoft Azure IaaS 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As a Senior Infrastructure Managed Senior Analyst &ndash; Windows Domain Subject Matter Expert (SME), you will be responsible for leading the administration, Windows Servers Build, and support of enterprise-scale Microsoft Windows Server and Azure IaaS environments. You will serve as the go-to technical expert for Windows domain services, driving operational excellence, automation, and security compliance across complex hybrid infrastructures. This role requires deep technical expertise, hands-on experience, and the ability to guide junior analysts and collaborate with cross-functional teams to ensure seamless infrastructure operations. Roles &amp; Responsibilities: &bull; Build, Administer and optimize Microsoft Azure IaaS environments&mdash;Virtual Machines, VNets, NSGs, Load Balancers, Availability Zones, Backup &amp; Restore, and Azure Site Recovery (ASR). &bull; Should have hands on experience on Terraform, Devops, CI CD Pipeline. &bull; Manage patching, upgrades, and security hardening for Windows Server (2016/2019/2022) and domain infrastructure. &bull; Participate in on-call rotations to provide 24/7 support for critical business systems &bull; Proven experience with Azure IaaS, including compute, networking, storage, and backup components. &bull; Demonstrated ability to lead complex troubleshooting efforts and deliver stable, secure infrastructure solutions. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration, Microsoft Azure IaaS. &bull; Perform advanced troubleshooting and root cause analysis for Windows Server and domain-related issues across production, Test and DR environments. &bull; Develop and maintain automation scripts (PowerShell preferred) to streamline domain and server management tasks. &bull; Collaborate with security, network, and application teams to ensure compliance, scalability, and service continuity. &bull; Drive continuous improvement initiatives, identifying opportunities for optimization and automation in infrastructure management. &bull; Strong proficiency in Windows Server administration (2016/2019/2022). &bull; Microsoft certifications such as AZ-104 (Azure Administrator), AZ-305 (Solutions Architect), MCSA, or MCSE are highly preferred. Education qualification: Btech or equivalent Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration. - This position is based at our Gurugram office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Tech Support Practitioner 
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
 
Must have skills : Netapp Storage Area Network (SAN) Administration 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: We are seeking an experienced Storage Administrator (L2/L3) to manage, maintain, and support enterprise storage infrastructure. The candidate will have hands-on experience with NetApp AFF/FAS, PowerMax 8K, ISILON, and ECS. The role involves storage provisioning, replication, upgrades, monitoring, and troubleshooting to ensure high availability and performance. Roles &amp; Responsibilities: Perform NetApp AFF/FAS storage provisioning and manage volume/LUN assignments. Configure and manage SnapMirror/SnapVault replication for disaster recovery. Conduct NetApp upgrades including firmware, ONTAP, and cluster upgrades. Manage PowerMax 8K storage arrays, including SRDF/S replication configuration and monitoring. Support ISILON NAS storage &ndash; share creation, quota management, and monitoring. Handle ECS object storage management, including bucket setup, replication, and monitoring. Monitor storage health, capacity, and performance; troubleshoot and resolve storage-related issues. Collaborate with application and infrastructure teams for storage requirements and DR testing. Maintain proper documentation of storage configurations, replication setups, and operational procedures. Technical &amp; Professional Skills: Hands-on experience with NetApp AFF/FAS, including provisioning, SnapMirror, SnapVault, and upgrades. Experience with PowerMax 8K, including SRDF/A configuration and replication management. Working knowledge of ISILON NAS and ECS Object Storage. Understanding of CISCO SAN/NAS concepts, zoning, LUN masking, and host connectivity (WWPN). Strong troubleshooting and analytical skills. Knowledge of DR/BC processes and Site Recovery Manager (SRM) is a plus. Qualifications: Relevant storage certifications (NetApp, Dell EMC, VMware, etc.) preferred. Excellent communication and team collaboration skills. Additional Information: - The candidate should have minimum 6 &ndash; 10 years of experience. - A 15 year full time education is required.
 
15 years full time education

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