technical support professional

Accenture

Project Role : Infra Tech Support Practitioner 
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
 
Must have skills : Enterprise Network Operations 
Good to have skills : Wireless Technologies Operations 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. A typical day involves addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on troubleshooting and resolving hardware and software challenges while adhering to established operating models and processes. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and proactively identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with Wireless Technologies Operations. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with server management and operating systems. - Ability to implement and maintain network security measures. Additional Information: - The candidate should have minimum 6-8 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner 
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
 
Must have skills : Firewall Architecture 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions for configured services across multiple platforms, and ensuring the smooth operation of hardware and software systems. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve issues effectively, while adhering to established operating models and processes. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Engage in basic and intermediate level troubleshooting for hardware and software support. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Firewall Architecture. - Strong understanding of network security protocols and practices. - Experience with various firewall technologies and configurations. - Ability to perform system monitoring and analysis to ensure optimal performance. - Familiarity with incident response and problem resolution processes. Additional Information: - The candidate should have minimum 2 years of experience in Firewall Architecture. - This position is based at our Kolkata office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Tech Support Practitioner 
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
 
Must have skills : Service Desk Management 
Good to have skills : NA 
Minimum 0-2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure seamless operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your product knowledge to accurately identify client issues and design effective resolutions, ensuring a smooth user experience throughout the day. Roles &amp; Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong communication skills to interact with clients and team members. - Ability to analyze and resolve technical issues efficiently. - Familiarity with ticketing systems and support tools. - Understanding of application support processes and best practices. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

Application Tech Support Practitioner

Ernest Talent

Key Responsibilities1. POS Installation, Configuration &amp; Deployment<ul><li>Assist in the installation, setup, and activation of POS terminals for new merchants and partners.</li><li>Configure POS devices based on merchant requirements and Sadad&rsquo;s payment platform standards.</li><li>Ensure proper integration with backend systems, payment gateways, and merchant applications.</li></ul>2. Technical Troubleshooting &amp; Support<ul><li>Provide first-level and second-level technical support to resolve hardware, software, and connectivity issues.</li><li>Respond to support tickets, calls, or merchant visits to troubleshoot transaction failures, device errors, or software bugs.</li><li>Ensure minimal downtime and rapid issue resolution through remote or onsite intervention.</li></ul>3. Merchant Training &amp; Support<ul><li>Train merchants on POS device usage, troubleshooting basics, transaction processing, and reporting tools.</li><li>Provide user manuals, FAQs, and post-deployment technical support to ensure merchant independence and satisfaction.</li><li>Act as a technical liaison between merchants, operations, and backend support teams.</li></ul>4. Device Maintenance &amp; Upgrades<ul><li>Perform regular health checks, firmware updates, and hardware maintenance of deployed POS systems.</li><li>Coordinate device swaps, repairs, or replacements in case of hardware failure.</li><li>Maintain accurate records of device inventory, deployment status, and support history.</li></ul>5. Security &amp; Compliance Monitoring<ul><li>Ensure POS terminals comply with QCB cybersecurity guidelines, PCI DSS standards, and Sadad&rsquo;s security protocols.</li><li>Report and mitigate any potential vulnerabilities, tampering incidents, or compliance risks.</li><li>Support the audit process by ensuring all POS operations are properly documented and traceable.</li></ul>6. Documentation &amp; Reporting<ul><li>Document all technical issues, resolutions, and support actions taken through Sadad&rsquo;s ticketing system or CRM tools.</li><li>Generate incident and performance reports for internal tracking and regulatory reporting purposes.</li><li>Support ongoing efforts to improve POS deployment SOPs and technical support protocols.</li></ul>Job Types: Full-time, Permanent

POS Technical Support

Project Role : Application Tech Support Practitioner 
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
 
Must have skills : Service Desk Management 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Job Title: Service Desk Department: Service Desk/ Helpdesk Location: Gurugram/Bengaluru Experience Required: 1 to 3 years Education: Bachelor&rsquo;s Degree Job Summary: We are seeking a proactive and customer-focused Service Desk Engineer to join our NOC / Service Desk team in Gurugram. The ideal candidate will have strong client handling skills, a solid foundation in remote desktop troubleshooting, and a basic understanding of ITIL practices. This role requires excellent communication skills and the ability to work flexible hours in a collaborative team environment. Key Responsibilities: - Handle client queries and provide timely resolution. - Troubleshoot technical issues via remote desktop support. - Provide support for Windows and mobile devices. - Maintain documentation and follow ITIL-based processes. - Collaborate with internal teams to ensure seamless service delivery. Key Skills &amp; Competencies: - Excellent written and verbal communication skills. - Strong problem-solving and troubleshooting abilities. - Ability to work flexible hours and adapt to changing priorities. - Team-oriented mindset with a proactive attitude. Preferred Qualifications: - Exposure to ITIL frameworks. - Experience supporting both Windows and mobile platforms. 15 years of education is mandatory
 
15 years full time education

<div>Provide supportive operational, research, and administrative assistance across three core areas: Client Engagement, Growth Strategy, and Advisory Services. This is a junior role designed for someone eager to learn and grow, working closely under the Director&rsquo;s guidance to gain exposure to strategic initiatives while handling day-to-day support tasks</div>
 <div>Key responsibilities
<ul><li>Client Engagement: Assist with scheduling, tracking, and reporting for the Client Engagement Programme and Fast Track initiative.
</li><li>Growth Strategy: Conduct desk research on markets and competitors; prepare summaries and presentations.
</li><li>Advisory Services: Support bid preparation, proposal writing, and governance compliance; coordinate inputs from teams.
</li><li>Administrative Support: Manage calendar, logistics, and documentation for meetings and events.
</li><li>Presentation Support: Prepare PowerPoint decks and graphics; draft correspondence and briefing notes.
</li></ul>Skills and competencies
<ul><li>Proficiency in Microsoft Office, especially PowerPoint.
</li><li>Ability to conduct structured research and present findings clearly.
</li><li>Good communication skills, written and verbal.
</li><li>Willingness to learn about Advisory Services and bid processes.</li></ul></div>
 <div>Qualifications and experience
<ul><li>Bachelor&rsquo;s degree (or diploma) in Business, Economics, Marketing, or related field.
</li><li>5+ years&rsquo; experience in business support, research, or administration.
</li><li>Exposure to proposal writing or bid coordination is an advantage but not required.
</li></ul>We&rsquo;d love to Hear from you if you have
<ul><li>You will have an eye for detail and the ability to work independently, quickly, and efficiently.
</li><li>Strong verbal and written communication skills, with excellent attention to detail.
</li><li>Fully conversant to an advanced level in Microsoft 365, including Word, PowerPoint, and Excel.
</li></ul>BGV:
<ul><li>Employment with WSP India is subject to the successful completion of a background verification (&ldquo;BGV&rdquo;) check conducted by a third-party agency appointed by WSP India.
</li><li>Candidates are advised to ensure that all information provided during the recruitment process &mdash; including documents uploaded &mdash; is accurate and complete, both to WSP India and its BGV partner&rdquo;.</li></ul></div>
 <div>WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation &amp; Infrastructure, Property &amp; Buildings, Earth &amp; Environment, Power &amp; Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
With approximately 4,000 talented people across 3 locations (Noida, Bengaluru &amp; Mumbai offices) in India and more than 73,000 globally , in 550 offices across 40 countries , we engineer projects that will help societies grow for lifetimes to come.
At &ldquo;WSP&rdquo; we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Uniﬁed under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.
www.wsp.com
We are
<ul><li>Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
</li><li>A collaborative team that thrives on challenges and unconventional thinking.
</li><li>A network of experts channeling our curiosity into creating solutions for complex issues.
</li></ul>Inspired by diversity, driven by inclusion, we work with passion and purpose. 
 
Working with Us
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. 
 
Our Hybrid Working Module
With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
<ul><li>Maximize collaboration.
</li><li>Maintain product quality and cultural integrity.
</li>Balance community, collaboration, opportunity, productivity, and efficiency. 
<li>
</li></ul> 
Health, Safety and Wellbeing
Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our &ldquo;Making Health and Safety Personal&rdquo; initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years. 
 
Inclusivity and Diversity
WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background. 
 
Imagine a better future for you and a better future for us all.
Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
With us, you can.
 
Apply today. 
 
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation &ndash; no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.</div>

Intermediate Professional, Proposal Support

Alfalak Electronic Equipment & Supplies Co.

<div>
 
 
 Job Title:
 
 Mechanical Engineer (Static)
 
 
 
 
 
 
 Job Overview
 
 
 
 The Mechanical Engineer (Static) is responsible for providing engineering and technical support for static equipment and mechanical systems within oil and gas projects. The role includes active involvement in project management activities, coordination across EPC phases, and ensuring compliance with engineering standards, specifications, and construction requirements.
 
 
 
 
 
 
 Requirements and Qualifications
 
 
 <ul>
 <li>
 
 Minimum Experience:
 
 </li>
 <li>
 Bachelor of Science in
 
 Mechanical Engineering
 
 </li>
 <li>
 Minimum of
 
 ten (10) years
 
 of experience as a Mechanical Engineer (Static)
 </li>
 <li>
 
 Education:
 
 </li>
 <li>
 Bachelor&rsquo;s degree in
 
 Mechanical Engineering
 
 </li>
 <li>
 
 Professional Experience:
 
 </li>
 <li>
 Relevant experience in
 
 oil and gas project management engineering
 
 </li>
 <li>
 Experience across
 
 EPC phases
 
 (engineering, material procurement, and construction management), with emphasis on construction management
 </li>
 <li>
 Proven capability to technically support complex project requirements
 </li>
 <li>
 
 Certifications (Preferred):
 
 </li>
 <li>
 
 PMP (Project Management Professional)
 
 </li>
 <li>
 
 Technical and Professional Skills:
 
 </li>
 <li>
 Advanced technical and soft skills
 </li>
 <li>
 Excellent
 
 written and verbal communication
 
 skills
 </li>
 <li>
 Fluency in
 
 English
 
 </li>
 <li>
 Strong professional demeanor and presentation skills
 </li>
 </ul>
 
 
</div>

Mechanical Engineer (Static)

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