technical support representative

Hayward Industries

<div>Overview:

Hayward Holdings Inc. (NYSE &quot;HAYW&quot;) is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in Atlanta, GA. 
The Technical Support Representative provides expert assistance to customers, service partners, and distributors by diagnosing and resolving issues related to Chlorking and Sentry equipment installation, operation, and performance. This role requires strong technical aptitude, analytical thinking, and excellent communication skills to deliver efficient, high-quality support.
Responsibilities:

Customer Support<ul><li>
Respond promptly to customer inquiries via phone, email, or remote support tools.</li><li>
Assist with troubleshooting installation, operational, and configuration issues.</li><li>
Guide customers through troubleshooting and problem-solving steps and explain technical concepts clearly.</li></ul>
Technical Diagnosis &amp; Resolution<ul><li>
Identify root causes of issues using systematic questioning, analysis, and by guiding the customer through testing.</li><li>
Provide solutions or escalate as necessary.</li><li>
Document all troubleshooting results, resolutions, and customer interactions accurately.</li></ul>
Product &amp; Systems Knowledge<ul><li>
Maintain working knowledge of our product lines, components, and system functions including plumbing, hydraulics, electrical systems, and interfaces.</li><li>
Stay current on product updates, technical bulletins, and new technologies.</li></ul>
Collaboration
<ul><li>Communicate regularly with engineering, sales, and field service to share insights, escalate concerns, and close the feedback loop on product issues.</li><li>
Contribute to internal knowledge bases and technical documentation for recurring issues.</li></ul>
Field Service (Occasional/Negotiable &ndash; up to 10%)
<ul><li>Assist in field visits to support product installation, diagnosis, or repair as required.</li><li>
Travel to installed sites for additional training and support when necessary.</li></ul>
Qualifications:

Required:
Either: 3&ndash;5 years of experience in a technical support, maintenance, quality testing, or field service role- OR: <ul><li>- a demonstrated aptitude in electrical, mechanical, plumbing, and related systems with a willingness to learn commercial pool technology</li><li>
Understanding of electrical, mechanical, plumbing, or electronic systems</li><li>
Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical customers</li><li>
Strong analytical and problem-solving abilities</li><li>
Experience with Microsoft Office and related computer-based tools</li><li>
Ability to manage multiple support cases simultaneously and meet deadlines in a team environment</li></ul>
What would make you a stand-out candidate:<ul><li>
Certified Pool Operator (CPO) certification</li><li>
Hands-on experience working with ChlorKing or Sentry equipment installed in commercial pool pump rooms</li><li>
Prior field experience servicing, installing, or troubleshooting water treatment or pool system controls</li><li>
Familiarity with hydraulics, system diagnostics, and remote monitoring tools</li><li>
Any experience providing technical training</li></ul></div>

Technical Support Representative

Logon Broadband Pvt Ltd

Customer Support Representative (CSR) ISP IndustryLocation: KarachiCompany: Logon BroadbandJob Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:High school diploma or equivalent; some college coursework preferred.Previous customer service experience, preferably in the ISP or telecommunications industry.Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency with computer systems and basic technical troubleshooting.Availability to work flexible hours, including evenings, night shifts, weekends, and holidays.We offer a competitive salary and a supportive work environment that encourages professional growth and development. As a Customer Support Representative (CSR) ISP Industry, you will have the opportunity to learn from experienced professionals and gain valuable industry knowledge.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 30th October, 2025.Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeSalary: Rs30,000.00 - Rs35,000.00 per monthJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

365 Care Group Private Limited

Job Type: Full time, On-site Working hours: 48 hours per weekFollows UK/Ireland Calendar Shifts: Rotational Shift Location: Gulberg 3, LahoreJob descriptionWe are hiring Customer Support Representative to join our dynamic team. The role involves providing technical support and handling inbound and outbound calls to ensure exceptional customer service and satisfaction.Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via chat and calls.</li><li>Handle inbound and outbound calls to assist customers and provide solutions.</li><li>Maintain a high level of service knowledge to resolve customer issues effectively.</li><li>Record and update customer information in the system accurately.</li><li>Meet performance targets and adhere to company policies.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Previous experience in customer service or call center (preferred).</li><li>Proficiency in using computer and softwares.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Flexible to work in shifts.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Care: 0-1 year</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative

Flairstech

<div><div><div><div>Requirements and responsibilities<div> 
Technical Support Representative
Qualifications:<div>
Knowledge and Skills 
<ul><li>Strong customer service mindset with a focus on empathy, communication, and problem ownership.</li><li>Proficiency in web application environments including modern browsers, APIs, and cloud-based platforms.</li><li>Solid understanding of networking basics (DNS, HTTP/HTTPS, SSL/TLS), authentication (OAuth, SSO), and troubleshooting tools (browser dev tools, log analysis).</li><li>Familiarity with ticketing and collaboration systems (e.g., Jira, Slack, MS Teams).</li><li>Strong analytical and problem-solving skills with the ability to diagnose issues in complex, multi-tiered environments.</li><li>Awareness of security best practices in application support (data privacy, phishing awareness, secure remote access).</li><li>Ability to work independently in a hybrid or fully remote setting while collaborating effectively across distributed teams.</li><li>Demonstrated commitment to continuous learning and adaptability in fast-changing technology landscapes.</li></ul></div><div></div><div>
Education and Experience 
<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field preferred (or equivalent work experience).</li><li>Experience with remote troubleshooting tools (e.g., RDP, Citrix, VDI) and SaaS/web application support.</li><li>Experience with cloud platforms (AWS, Azure, GCP) and identity management systems (Active Directory, Azure AD, Okta) is highly valued.</li><li>Familiarity with database systems (SQL, MS Access, or cloud databases) and scripting for automation (PowerShell, Python, or Bash) is an advantage.</li></ul></div></div></div></div></div></div><div></div>

Technical Support Specialist

Concentrix

<div>
 Job Title:
 
 
 Representative, Operations
 
 
 
 Job Description
 
 
 
 The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
 
 
 Experience &ndash; Fresher or any experience
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 In case you are selected for a Content Moderator role, please note that:
 
 
 <ul>
 <li>
 The nature of the job will include accessing explicit content that includes text, picture, video etc.
 </li>
 <li>
 It will involve content curation, moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours.
 </li>
 <li>
 It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Graduate / Undergraduate in any discipline (may vary basis the job requirement)
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Demonstrate strong probing and problem-solving skills
 </li>
 <li>
 Should be able to handle complex queries from customer and resolve the same independently
 
 
 </li>
 </ul>
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities
 
 
 Location:
 
 
 IND Mumbai - Magnus Towers, 501, 5th
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1367176
 
</div>

Representative, Operations

Intelcia

This is HR Menna from Intelcia hiring team.*&#8288; &#8288;Salary 19k and can go up to 25K per month *!&#8288; &#8288;Net Basic 14k (10k basic+4k transportation allowance besides the transportation)&#8288; &#8288;KPIS 100 Dollars*&#8288; &#8288;Incentives (7 to 14$ per closed deal)&#8288; &#8288;Paid Training on the basic (10k)&#8288; &#8288;Social and medical insurance.with the below description, conditions, and requirements:Description:&#8288; &#8288;Customer Service Representative&#8288; &#8288;Providing technical support or helping with billing queries for customers in the United States of America.( Optimum Account*)Conditions:&#8288; &#8288;Work is from the office which is located in Cairo, sheikh Zayed next to WOC or Alex, Borg Elarab ( Silicon Valley ), Or Maadi , Technology Park &#8288; &#8288;Rotational shifts and offs - 5 working days - 2 days OFF ( Flexibility to swap with coworkers your shifts and your days off )&#8288; &#8288;9 working hours including a 1-hour break&#8288; &#8288;Transportation is provided with many pickup points for boys and (door-to-door) for girls.&#8288; &#8288;( Graduates ) are welcome to apply&#8288; &#8288;We have shifts from and to (3pm-12am / 4pm-1am /8pm -5 am/ 10pm-7am)Requirement*:&#8288; &#8288;Fluency in English&#8288; &#8288;Egyptians&#8288; &#8288;Age between 18 - 45 yearsIf you are interested please send me a voice note introducing yourself in 1-2 minutes on this number 201103350580Job Types: Full-time, Part-timePay: E&pound;19,000.00 - E&pound;30,000.00 per month

Call Center Customer Service Representative

Dave & Buster's

<div>Job Description:
<div><div>An Information Technology Support (ITS) Representative is an individual responsible for certain aspects of IT Support. The IT Support Representative is dedicated to customer support in a highly proprietary software and hardware environment. This position is required to and must be willing to work days, nights, weekends and holidays as well as on-call rotations when needed. They could also participate as a part of a team during the implementation of any new applications/systems or changes to applications/systems at the stores as well as new store openings.
 
 
Primary Responsibilities
 
<ul><li>Take incoming support calls, answer incoming email support requests from stores and SSC.
</li><li>Provide desk side support for SSC team.
</li><li>Troubleshoot, resolve and document support issues reported to ITS.
</li><li>Work with super users and other areas of the IT team to identify problems and troubleshoot issues reported to ITS.
</li><li>Work with IT vendors to resolve support issues.
</li><li>Work closely with the on-site team and/or IT team members during implementations of new hardware, software or upgrades.
</li><li>Image, configure and deploy new workstations shipped to stores.
</li><li>Utilize monitoring systems in place to detect down or problem devices.
</li><li>Daily review of open or escalated tickets; review/update/follow-up/close open or escalated tickets. 
</li></ul></div></div><div><div><div><div><div><div><div><div><div><div> 
 
Required Skills and Experience
 
<ul><li>Must be able to develop an understanding of the configuration of the proprietary software applications and hardware utilized by Dave &amp; Buster&rsquo;s and Main Event stores and SSC.
</li><li>Must be proficient and comfortable working with Windows 10 operating system.
</li><li>Must have basic knowledge of server products such as Windows Server 2019, including basic understanding of Active Directory and Microsoft Management Console.
</li><li>Must be proficient and comfortable troubleshooting desktops and laptops.
</li><li>Must be proficient and comfortable troubleshooting basic networking problems including tracert, dns, dhcp.
</li><li>Must be proficient and comfortable working with Microsoft Office Products, Remote Desktop, VPN applications.
</li><li>Knowledge of Adobe products a plus.
</li><li>Knowledge of Micros Res 3700 and Micros Simphony POS platforms and POS Hardware a plus.
</li><li>Maintain a professional and helpful attitude towards customers; both internal and external.
</li><li>Be proactive; react to monitoring alerts of down or problem devices in a timely manner, respond to email requests in a timely manner.
</li><li>Be a self-starter; do not wait for tasks to be assigned.
</li><li>Be detail oriented; document troubleshooting steps, resolutions clearly. Verify the issue is resolved before moving on.
</li><li>Work quickly and efficiently to identify problems to ensure quick resolution.
</li></ul> 
Schedules:
</div><ul><li>Must be available weekdays, weekends and holidays
</li></ul>WHAT&rsquo;S IN IT FOR ME?:
Dave &amp; Buster&rsquo;s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.
<ul><li>Exclusive discounts on food and games at D&amp;B &amp; Main Event.
</li><li>Paid Time Off (PTO) that increases with tenure.
</li><li>10 Company Holidays (Including your Birthday) &amp; 2 Floating Holidays per year.
</li><li>Medical, dental, vision and voluntary benefits
</li><li>Part Time/Full Time benefits available
</li><li>Sub Benefits:
</li><li>SurgeryPlus, and Telehealth benefits
</li><li>401k with company match following 6 months of employment.
</li><li>Buster&rsquo;s Legacy Fund (Support Team Members during difficult Times)
</li><li>Employee Assistance Program (EAP) Offerings.
</li><li>Work out facility on-site.
</li><li>Employee Power Card | Free Video Games.
</li></ul>We work hard, play hard and have FUN!
</div></div></div></div></div></div></div></div></div>Salary Range:
40620
<ul><li></li></ul>54160
We are an equal opportunity employer and participate in E-Verify in states where required.</div>

I.T. Support Rep

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