technical support representative

Procore

<div><h1 class="jobSectionHeader"><b>Job Ad</b></h1><div>
We&rsquo;re looking for a <b>French</b> <b>Customer Support Representative</b> to join Procore&rsquo;s Customer Support department. In this role, you&rsquo;ll utilize your strong problem-solving and people skills to support a product that impacts how communities&rsquo; hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.</div><div><div><div><div><div><div><div><div><div>
<p></p>
<p>As a <b>Customer Support Representative</b>, you&rsquo;ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels. <b>This is an exciting opportunity to join our first CSR team in Cairo, Egypt</b>, offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.</p>
<p></p>
<p>This position reports into the Senior Manager of Customer Support and will be based in our <b>Cairo, Egypt office</b>. We&rsquo;re looking for someone to join us immediately!</p>
<p></p>
<p><b>What you&rsquo;ll do:</b></p>
<ul>
<li><p>Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.</p></li>
<li><p>
Acquire and maintain a thorough understanding of Procore&rsquo;s business model, systems, and technologies to optimize customer usage of the software suite.</p></li>
<li><p>
Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.</p></li>
<li><p>
Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.</p></li>
<li><p>
Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.</p></li>
<li><p>
Document records and data security with consistent attention to detail and integrity.</p></li>
<li><p>
Convey Procore&rsquo;s culture and values of Openness, Optimism, and Ownership in every interaction.</p></li>
<li><p>
Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.</p></li>
</ul>
<p><b>What we&rsquo;re looking for:</b></p>
<ul>
<li><p>1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.</p></li>
<li><p>
Professional French and English speaker with excellent written and oral communication skills (subject to verification via assessment).</p></li>
<li><p>
Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.</p></li>
<li><p>
Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.</p></li>
<li><p>
Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.</p></li>
<li><p>
Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.</p></li>
<li><p>
Team player mentality with an open mind and the ability to work independently in a dynamic environment.</p></li></ul></div></div></div></div></div></div></div></div></div></div>

Customer Support Representative - French

<div><div><div><div><div><div><b>Job description</b></div></div><div></div><div><div><b>
Company and benefits</b></div></div></div></div></div><div><div><div><div><div>
Job ID</div><div><b>
PRODU016968</b></div></div><div><div>
Employment Type</div><div><b>
Regular</b></div></div><div><div>
Work Style</div><div><b>
hybrid</b></div></div><div><div>
Location</div><div><b>
Pune City,India</b></div></div><div><div>
Role</div><div><b>
Product Support Representative III</b></div></div></div><div><div><p>
Why UKG:</p>
<p>
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That&rsquo;s what we do.</p>
<p>
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you&rsquo;ll get flexibility that&rsquo;s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters&mdash;and so do you.<br>
<br>
We are seeking a highly skilled and motivated Product Support Representative to join our dynamic team in the Human Capital Management (HCM) SaaS sector. The ideal candidate will have a passion for troubleshooting, extensive payroll/HR/Tax experience, and relevant certifications. As a Product Support Representative, you will be responsible for providing technical troubleshooting to our clients, ensuring they have a seamless experience with our HCM software solutions by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support. Duties &amp; Responsibilities: Troubleshooting and Support: &bull; Provide advanced technical support/troubleshooting to clients via cases/tickets and quickly engaging clients (Phone, Screenshare, and/or Chat) &bull; Diagnose and resolve complex issues related to our HCM software, in a timely, accurate, and empathetic fashion. &bull; Escalate unresolved issues to higher-level support or development teams, as necessary. &bull; Advance knowledge and add value by becoming proficient in multiple UKG product disciplines &bull; Participate in on-call rotations to support critical client needs &ldquo;after hours&rdquo; (2-5 times a year) Client Interaction: &bull; Initial contact and face of the company while intaking and diagnosing customer inquiries; ensuring high levels of customer satisfaction. &bull; Conduct regular follow-ups with clients to ensure issues are resolved and to provide updates on ongoing cases. Documentation and Reporting: &bull; Document all client interactions and troubleshooting steps in the support CRM (Salesforce). &bull; Generate and analyze reports, leverage, and update knowledge articles, and provide comprehensive instructions and updates via case management. Training and Development: &bull; Assist in real-time supporting and mentoring of peers. &bull; Stay updated on the latest features and updates of our HCM software. &bull; Provide feedback on operational processes and potentially engage in roundtables via cross-functional efforts for improvement. &bull; Assist with product enablement Basic Qualifications: &bull; 4+ years of experience in a service and/or technical support role, preferably in the HCM SaaS sector. &bull; Extensive experience processing and/or supporting Payroll/HR/Time tasks, systems, and processes. Preferred Qualifications: &bull; Bachelor&rsquo;s degree in information technology, Human Resources, Finance, Business Administration, or a related field. &bull; Relevant certifications such as Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) are highly desirable. &bull; UKG Pro Experience or relative HCM product support exposure &bull; SQL scripting and data base experience with MS SQL &bull; Ability to thrive in a fast-paced, high demand environment &bull; Strong troubleshooting and problem-solving skills. &bull; Excellent communication and interpersonal skills. &bull; Capability to work independently and as part of a cohesive team. &bull; Proficient in using support ticketing systems and CRM software (Salesforce).</p><br>
<p>
Company Overview:</p>
<p>
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry &mdash; because great organizations know their workforce is their competitive edge. Learn more at ukg.com.</p><br>
<p></p>
<p>
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.</p>
<p>
Disability Accommodation in the Application and Interview Process</p>
<p>
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com</p></div></div><p></p><div><div><div><div><div>
NOTICE ON HIRING SCAMS</div><br>
UKG will never ask you for a copy of your driver&rsquo;s license, social security card, or passport during a job inter<br>
<div>
ABOUT OUR JOB DESCRIPTIONS</div><br>
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.</div></div></div></div></div></div></div>

Product Support Representative III

ExtraMile

<b>Pay:</b> $20.00/hr., plus overnight differential pay.
<br><br>
The T1 Technical Support Center Representative focuses on diagnosing, troubleshooting, and routing a wide range of issues for c-store and corporate customers. Support Center roles encompass diverse responsibilities, including customer service, administration, and technical support. Strong communication and multitasking skills are essential for success in this role.
<br><br>
As part of the Support Center team, you will handle incoming calls and tickets for the IT and Facilities departments from retail locations. Your responsibilities include gathering detailed information, diagnosing problems, and either resolving issues or routing tickets to the appropriate teams.
<br><br>
<b>Shift:</b> Overnight hours typically between 10 PM and 7 AM.
<br><br>
<b>Duties/Responsibilities:</b><br>
<ul>
<li>Monitor and address incoming calls and ticket queues to provide timely and efficient customer service.</li>
<li>Collaborate in a team environment to assess, diagnose, and troubleshoot tickets.</li>
<li>Determine dispatch and escalations for vendors and on-site technicians.</li>
<li>Provide quality customer service to corporate employees and store users.</li>
<li>Troubleshoot a variety of hardware, software, and equipment issues.</li>
<li>Review precise documentation and execute the proper steps to reach solutions to problems.</li>
<li>Guide users with little tech experience through troubleshooting.</li>
<li>Document events thoroughly and with a detail-oriented eye.</li>
<li>Competency in Windows operating system and basic troubleshooting skills.</li>
<li>Provide team feedback to improve our internal processes.</li>
<li>Other duties may be added and/or assigned as needed.</li>
</ul>
<b>Skills/Qualifications:</b><br>
<ul>
<li>A High School Diploma or GED required; an associate degree is preferred.</li>
<li>2+ years in retail and/or help desk environments.</li>
<li>Proficiency in the Windows operating system and foundational troubleshooting abilities.</li>
<li>A passion for continuous learning and embracing challenges.</li>
<li>Comfortable working in a fast-paced, diverse setting.</li>
<li>Ability to manage multiple tasks efficiently while prioritizing effectively.</li>
<li>A genuine enthusiasm for collaborating with individuals at all levels (technical and non-technical). Patience, empathy, and the ability to remain calm and professional during the support process are essential.</li>
<li>Excellent written, verbal, and phone etiquette skills.</li>
<li>Skilled at supporting users experiencing frustration or distress with their technical issues.</li>
</ul>
<b>Perks/Benefits:</b><br>
<ul>
<li>Cool incentives/performance bonuses/profit sharing.</li>
<li>Focused and comprehensive training to ensure maximum success and future growth opportunities.</li>
<li>Opportunity to advance with a company operating in 7 western States.</li>
<li>A fun work environment with a family centric environment.</li>
<li>Competitive compensation, opportunities for advancement, and flexible work schedules.</li>
<li>Medical, Vision, and Dental insurance along with Paid Time Away.</li>
<li>Company paid Long Term Disability and Life Insurance.</li>
<li>Cool employee discounts!</li>
<li>Financial benefits- 401k profit sharing, bonuses, and performance-based raises.</li>
<li>Tuition Reimbursement and many more!</li>
</ul>
<b>Physical Requirements:</b><br>
<ul>
<li>This position is an office position and is primarily sedentary and may involve repetitive motions.</li>
<li>The employee is regularly required to sit, type, use a mouse, phone, or similar office equipment.</li>
<li>Occasionally required to lift objects of 20 lbs. or less.</li>
</ul>
Jacksons is an Equal Employment Opportunity Employer and will ensure that applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.

Information Technology Tier 1 Support

Al Aida IT Technologies

<p><b>Join Our Team as a Technical Support Agent!</b></p><p>Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!</p><p><b>Responsibilities:</b></p><ul><li>Provide remote technical support via phone, email, and chat.</li><li>Troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in a technical support role.</li><li>Strong problem-solving and communication skills.</li></ul><p><b>What We Offer:</b></p><ul><li>Basic Salary: EGP 7,000 per month</li><li>Ticket Resolution Incentive</li><li>Customer Satisfaction Incentive</li><li>Attendance Bonus</li></ul><p>Apply now and become a part of our growing team!</p><p><b>Basic Salary:</b> EGP 7,000 per month</p><p><b>Incentives:</b></p><ul><li><b>Ticket Resolution Incentive:</b> Additional EGP 500 for every 50 tickets resolved within SLA.</li><li><b>Customer Satisfaction Incentive:</b> Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.</li><li><b>Attendance Bonus:</b> Additional EGP 300 for 100% attendance in a month.</li></ul><p><b>Reports To:</b> Technical Support Manager</p><p><b>Responsibilities:</b></p><ul><li>Provide remote technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as a technical support agent or similar role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in Windows, Mac OS, and common office software.</li><li>Familiarity with remote desktop applications and help desk software.</li></ul><p><b>Skills:</b></p><ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work independently and in a team.</li><li>Customer-oriented and cool-tempered.</li><li>Excellent written and verbal communication skills.</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;7,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have a quiet location with a stable internet connection to work from full-time?</li></ul><p>Experience:</p><ul><li>IT Technical Support: 2 years (Required)</li></ul><p>Language:</p><ul><li>Fluent English Reading and Writing (Required)</li></ul>

IT Support Agent - Full-time, Remote

eClerx

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description: Outbound Voice &ndash; Analyst
  <br/>
  <br/>
 </strong>
 We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Make outbound calls to customers to address reported technical issues.
  </li>
  <li>
   Listen actively to customers' concerns and accurately diagnose the root cause of the problem.
  </li>
  <li>
   Provide clear and concise instructions to customers on troubleshooting steps.
  </li>
  <li>
   Guide customers through troubleshooting processes, ensuring they understand each step.
  </li>
  <li>
   Utilize various tools and resources to identify and resolve technical issues efficiently.
  </li>
  <li>
   Document all interactions and resolutions accurately in the customer database.
  </li>
  <li>
   Escalate unresolved issues to appropriate internal/external teams for further investigation.
  </li>
  <li>
   Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
  </li>
  <li>
   Adhere to company policies and procedures at all times.
   <br/>
   <br/>
  </li>
 </ul>
 Requirements:
 <br/>
 <br/>
 <ul>
  <li>
   Excellent communication skills, both verbal and written.
  </li>
  <li>
   Strong problem-solving abilities and attention to detail.
  </li>
  <li>
   Ability to remain calm and patient when dealing with frustrated customers.
  </li>
  <li>
   Technical aptitude and ability to quickly learn and understand new technologies.
  </li>
  <li>
   Previous experience in a technical support or customer service role is preferred.
  </li>
  <li>
   Familiarity with CRM software and call center technology is a plus.
  </li>
  <li>
   High school diploma or equivalent; additional technical certifications are a bonus.
   <br/>
   <br/>
  </li>
 </ul>
 Education: Bachelor's degree in any field is preferred.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
 <br/>
 <br/>
 eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
</div>


Analyst

Canals AI

<div><h1 class="jobSectionHeader"><b>About Canals</b></h1><p>
Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.
</p><p>We&rsquo;re a 70-person team (~45 in engineering), located across North and South America.
</p><h1 class="jobSectionHeader"><b>The Role</b></h1><p>
We&rsquo;re hiring a Technical Support Agent to help distributors get fast, effective support as they scale on Canals. Our customers rely on our platform for mission-critical workflows &mdash; and maintaining a 1-minute average response time is part of what sets our team apart.</p><p>
You&rsquo;ll troubleshoot technical issues, guide users through our tools, and collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience. You&rsquo;ll also gain exposure to the systems that power our platform &mdash; working with tools like Zendesk, Postman, FullStory, and SQL to diagnose and resolve issues.</p><p>
If you&rsquo;re a sharp communicator with strong technical instincts and love solving problems quickly and clearly, this role is for you.</p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h1><ul><li><p>
Respond to customer inquiries via live chat and email, maintaining our 1-minute average first response time.</p></li><li><p>
Troubleshoot product and integration issues, escalating when needed to Support Engineers or Product.</p></li><li><p>
Use Postman to test API endpoints and SQL to run basic queries for debugging or validation.</p></li><li><p>
Investigate customer behavior and issues using FullStory session data.</p></li><li><p>
Collaborate closely with CSMs and the Solutions team to ensure smooth onboarding and post-launch support.</p></li><li><p>
Document resolutions and update internal Zendesk macros and knowledge base articles.</p></li><li><p>
Identify recurring issues and propose process or product improvements.</p></li></ul><h1 class="jobSectionHeader"><b>
What You'll Bring</b></h1><ul><li><p>
Typically, 1&ndash;3 years of experience in technical support for a SaaS product.</p></li><li><p>
Excellent written and verbal communication skills &mdash; you explain technical issues clearly and concisely.</p></li><li><p>
Ability to translate complex topics for non-technical users.</p></li><li><p>
Highly organized, proactive, and comfortable in a fast-moving startup environment.</p></li><li><p>
A genuine sense of urgency &mdash; you take pride in speed and quality.</p></li></ul><h1 class="jobSectionHeader"><b>
Bonus Points</b></h1><ul><li><p>
You&rsquo;ve used tools like Postman, Zendesk, or FullStory to diagnose and resolve issues.</p></li><li><p>
You&rsquo;ve worked in a startup or early-stage environment and helped shape support processes or playbooks.</p></li><li><p>
You have experience supporting non-technical customers in industrial, logistics, or distribution contexts.</p></li><li><p>
You&rsquo;ve built or refined internal support workflows, macros, or dashboards.</p></li></ul><h1 class="jobSectionHeader"><b>
Why Join Canals</b></h1><ul><li><p><b>
We're profitable:</b> stability without the chaos of venture pivots.</p></li><li><p><b>
Real-world impact:</b> your work improves global supply chains, saving customers time and reducing waste.</p></li><li><p><b>
Strong engineering culture:</b> we invest in quality and documentation to keep moving fast sustainably.</p></li><li><p><b>
Culture of ownership: </b>moving fast while putting quality first</p></li><li><p><b>
Remote-first, flexible work environment</b> across North and South America.</p></li><li><p><b>
Stellar product-market fit</b> with tons of customer love</p></li><li><p><b>
All star team</b> with diverse backgrounds to collaborate with and learn from</p></li></ul><p><i>
Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.</i></p></div>

Technical Support Agent - North America

Cartafella Analytics

<p>We are looking for <b>Technical support staff &amp; L-1 network support </b>for Qatar location.</p><p>1) Technical support staff.</p><p>Role Objective</p><ul><li>Provide first-level (L1) IT technical support to end users.</li></ul><ul><li>Ensure timely incident resolution and SLA compliance.</li></ul><ul><li>Support uninterrupted business operations across all company locations.</li></ul><ul><li>Operate under the functional supervision of the IT Department.</li></ul><p>Key Responsibilities</p><p>1. End-User Support</p><p>Provide L1 technical support for:</p><ul><li>Desktops and laptops.</li></ul><ul><li>Printers and scanners.</li></ul><ul><li>Mobile devices and tablets.</li></ul><ul><li>IT peripherals.</li></ul><p>Assist users with:</p><ul><li>Windows operating system.</li></ul><ul><li>Microsoft Office applications.</li></ul><ul><li>Email and standard enterprise applications.</li></ul><p>Perform:</p><ul><li>Basic access-related support.</li></ul><p>2. Incident &amp; Service Request Management:</p><p>Log, track, and resolve incidents and service requests using the Helpdesk/Ticketing system.</p><ul><li>Ensure compliance with defined SLA response and resolution timelines.</li></ul><ul><li>Escalate unresolved or complex issues to L2/L3 support teams as per the escalation matrix.</li></ul><ul><li>Follow up with users to confirm issue resolution and ticket closure.</li></ul><p>3. System &amp; Device Support:</p><p>Perform basic installation, configuration, and troubleshooting of:</p><ul><li>Operating systems.</li></ul><ul><li>Business applications.</li></ul><ul><li>Printers, IP phones, and video conferencing devices.</li></ul><ul><li>Assist the internal IT team in the end-to-end management of the IT asset lifecycle.</li></ul><ul><li>Provide operational support to the internal IT team for assigned projects and activities.</li></ul><ul><li>Support user onboarding and offboarding activities, including:</li></ul><ul><li>Device setup and software installation.</li></ul><ul><li>User access provisioning.</li></ul><p><b>2) Technical &amp; Network Support Executive</b></p><p>2) Technical &amp; Network Support Executive</p><p>Job Overview: Provides hands-on network troubleshooting and support across multiple locations, focusing on identifying and diagnosing network issues, including network switches, LAN/WAN components, and related devices. Coordinates with outsourced technical support staff to ensure seamless operations and minimal service disruption. The role emphasizes problem detection and resolution rather than configuration or implementation.</p><p>Key Responsibilities:</p><ul><li>Act as the primary point of contact for network incidents, performing initial diagnostics, troubleshooting, and incident response.</li></ul><ul><li>Identify issues with network switches, cabling, and other network devices without performing full configuration tasks.</li></ul><ul><li>Coordinate and collaborate with outsourced technical support staff.</li></ul><ul><li>Escalate complex issues to higher-level support as needed.</li></ul><ul><li>Provide technical support during regular and off-working hours as required.</li></ul><ul><li>Travel to remote sites for on-site support when necessary.</li></ul><ul><li>Maintain accurate records of incidents, resolutions, and network performance.</li></ul><ul><li>Ensure minimal service disruption and optimal network performance across all locations.</li></ul><p>Requirements:</p><ul><li>Proven experience in network troubleshooting and technical support.</li></ul><ul><li>Strong understanding of networking concepts, switches, and hardware/software troubleshooting.</li></ul><ul><li>Ability to identify network issues effectively.</li></ul><ul><li>Ability to work independently and as part of a team.</li></ul><ul><li>Excellent problem-solving and communication skills.</li></ul><ul><li>Valid driving license and access to a personal vehicle for site visits when company transportation is unavailable.</li></ul><ul><li>Willingness to travel to remote sites as required.</li></ul><p>Preferred Qualifications:</p><ul><li>Certifications such as CCNA, CompTIA Network+, or equivalent.</li></ul><p>If you are available please send your cv immediately</p><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR5,000.00 per month</p><p>Work Location: Remote</p>

Technical support staff for Qatar

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