technical support representative

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>New Cairo City - Cairo Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-26-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF38451H</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p>Sutherland is a global leader in digital transformation and customer experience management, helping some of the world&rsquo;s most recognized brands connect with their customers in meaningful ways. With over 35 years of experience and a presence in more than 20 countries, Sutherland delivers innovative solutions across technology, sales, customer support, and business process services. At Sutherland, we don&rsquo;t just offer jobs&mdash;we create career journeys. Our people-first culture encourages growth, development, and innovation, making us one of Egypt&rsquo;s Best Places to Work for three consecutive years. We believe in potential, passion, and ambition. Whether you&rsquo;re a student, graduate, career shifter, or simply exploring new opportunities, Sutherland provides the tools, training, and support to help you succeed and thrive. Why Join Us? Work with a global leader in customer experience and digital transformation Enjoy structured career progression and fast-track promotions Access world-class training, wellness programs, and employee benefits Be part of a diverse, inclusive, and award-winning culture Contribute to projects that have a real impact on clients and communities Our Mission: To deliver exceptional digital experiences that empower businesses and enrich the lives of customers around the world. Sutherland Egypt &ndash; Where your potential becomes performance, and your career truly takes off.</p>
</div><div><p>Job Description:</p>
<p><b>Now Hiring | Technical Support &ndash; Sutherland Cairo</b>
</p><p>Sutherland Cairo is currently hiring <b>Technical Support Advisors</b> to join our team in <b>New Cairo</b>. We offer a professional, people-first environment that supports growth, stability, and long-term career development.</p>
   <p><b>Position:</b> Technical Support<br>
   <b>Salary:</b> Up to <b>17,500 EGP</b>
   <br>
<b>Location:</b> New Cairo<br>
   <b>Full-Time | On-Site</b>
   <br>
<b>English Level:</b> B2 or above</p>
   <p><b>Position:</b> Technical Support<br>
   <b>Salary:</b> Up to <b>17,500 EGP + incentives</b>
   <br>
<b>Location:</b> New Cairo<br>
   <b>Full-Time | On-Site</b>
   <br>
<b>English Level:</b> B2 or above</p>
   <p><b>Position:</b> Customer Service<br>
   <b>Salary:</b> Up to <b>21,500 EGP + upselling</b>
   <br>
<b>Location:</b> New Cairo<br>
   <b>Full-Time | On-Site</b>
   <br>
<b>English Level:</b> B2 or above</p>
   <p><b>Position:</b> Sales<br>
   <b>Salary:</b> Up to <b>23,500 EGP + incentives</b>
   <br>
<b>Location:</b> New Cairo<br>
   <b>Full-Time | On-Site</b>
   <br>
<b>English Level:</b> B2 or above</p>
<p>Night allowance of 1100 monthly, free therapy sessions, gym access, employee discounts, transportation door to door for females from 8:00 PM till 6:00 AM and for males for the nearest 1k</p>
<p>✨ <b>What We Offer:</b>
<br>
✔ Respectful &amp; non-toxic work environment<br>
✔ Clear career progression &amp; internal promotions<br>
✔ Mental health &amp; wellbeing support<br>
✔ Company-provided transportation (round trip)<br>
✔ Employee recognition programs</p>
<p>Only graduates and drop outs only.</p>
   <p><b>Apply Now:</b>
<br>
WhatsApp: 01032333143<br>
Phone/WhatsApp: 01034442874</p>
</div><div><p>Qualifications:</p>
   <p>Graduates &amp; dropouts are welcome to apply<br>
  ️ English proficiency required: <b>B2 / B2+ / C1</b>
<br>
Military papers are required for males</p></div></div></div></div><p></p>

Technical Support Representative- Customer Service Representative

IVCi, LLC

<div>Position Description:
<div><b>Audio Visual Technical Support Representative</b></div><div></div><div><br>
IVCI is a leader in the Unified Communications, Collaboration and Audio Visual Integration industries. We provide solutions to corporate, educational, and government markets across the US and the world. Our services aim at achieving client goals by focusing on the desired end user experience. As a leader in the industry, we constantly adapt to new technologies and are looking for qualified individuals to join our growing team to support our efforts.</div><div><br>
</div><div><b>
JOB SUMMARY
</b></div><div>The primary focus of the Technical Support Representative is to provide in-depth technical troubleshooting for escalated problem tickets and quick problem resolution. This individual will be part of a technical support team with a strong focus on customer service. In this role you will be responsible for troubleshooting all incidents reported to the IVCi Support Center including but not limited to the IVCi Managed Video Network, Deployed A/V and Video Conferencing equipment, Web video applications, and occasionally customer networks.</div><div><br>
</div><div><b>
ROLE AND RESPONSIBILITIES
</b></div><ul><li>Responsible for troubleshooting of technical issues that are presented to you.
</li><li>Responsible for the accurate logging of all activities related to customer issues. This includes keeping problem tickets accurate with current status.
</li><li>Required to coordinate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.
</li><li>Responsible for the timely closure of all problems assigned.
</li><li>Systematic remote troubleshooting utilizing resources to expedite isolation of root cause and determine the proper fix
</li><li>Excellent Customer Service Skills must be displayed in all client interactions.
</li><li>Process customer repair requests by coordinating with vendors and manufacturers. (RMA&rsquo;s)
</li><li>Required to maintain documentation that assists the technical support group. This will include maintenance of troubleshooting scripts as well as general documentation.
</li><li>Coordination of resources for technical dispatches including Programming, Engineering and 3rd party manufacturer support
</li><li>Maintain an accurate customer asset database
</li><li>Perform video test calls with clients as requested.
</li><li>Provide Customer/ IVCi Training and Support as required</li></ul><div><br>
</div><div><b>
REQUIRED SKILLS, BEHAVIORS, AND QUALIFICATIONS
</b></div><ul><li>Teamwork and cooperation
</li><li>Must be willing to openly accept new tasks
</li><li>Flexibility and ability to multitask
</li><li>Holiday shifts occasionally required
</li><li>Other duties up to and including, but not limited to, occasional backfilling of roles, vacation coverage, project work, off-hours work as needed and required.</li></ul><div><br>
</div><div><b>
PREFERRED SKILLS, BEHAVIORS, AND QUALIFICATIONS
</b></div><ul><li>Must be flexible and professional at all times even under pressure
</li><li>Good interpersonal skills as communication will be required
</li><li>CTS Certification with a strong understanding of Audio-Video essentials
</li><li>Cisco Certifications such as CCNP or CCNA
</li><li>HP/Poly Partner Certification or PCVE certification or Equivalent.
</li><li>Experience with Webex, Zoom, Teams and other conferencing applications.
</li><li>Knowledge of Active Directory and CUCM
</li><li>Experience with One Beyond Camera systems</li></ul><div><br>
</div><div>
IVCi is an Equal Employment Opportunity Employer. We encourage veterans, seasoned professionals, and those returning to the workforce from unemployment or planned breaks to apply.</div></div><div></div>

A/V Technical Support Representative (Onsite - Hauppauge, NY)

Transcom

<p>We're looking for an English-speaking Tier 2 Technical Support Specialist to be the backbone of technical support for hospitality and residential properties globally.</p><p>Requirements:</p><p>-C1/B2 English proficiency (professional verbal and written communication skills)</p><ul><li>3+ years experience in Technical Customer Support.</li></ul><p>-Prior experience with media systems (commercial TVs, set-top-boxes, streaming media players, cable/satellite TV) and network infrastructure tools (routers,switches, firewalls, access points) is preferred.</p><p>-Knowledge of video delivery platforms, Pro:Centric Server, SmartBox I, Smart Box II, EQAMs, Encoders and knowledge of CMTS, DOCSIS, Positron, RF monitoring tools and Property management system (PMS) integration and troubleshooting.</p><p>-Excellent customer service and problem solving skills and the ability to learn new technology.</p><p>Benefits:</p><p>Best salary in the market.</p><p>Transportation provided both ways all over Cairo and Giza.</p><p>Medical and social insurance.</p><p>Location in both New Cairo &amp; Smart Village.</p><p>Endless growth opportunities.</p><p>Paid training.</p><p>Pay: E&pound;19,000.00 - E&pound;20,500.00 per month</p><p>Work Location: In person</p>

Technical Customer Support Representative

Smart Meter LLC

<p><b>Technical Customer Support Representative Job Description</b></p><p><b>Job Summary</b>:</p><p>The Technical Customer Support Representative will address and respond to customer inquiries on products and services, operational functions and troubleshooting. Will provide tier one technical support and assistance to customers via e-mail, phone and document support interactions, including details of inquiries, complaints, comments, and actions taken. In addition, the Technical Customer Support Representative will possess a basic understanding of the organization's products and services and will escalate the more complex inquiries to the tier two technical support team. Bilingual is a must. Rotating weekend Saturday shift, 10 am to 2 pm. This is a fully in-office, on-site position.<br/>Duties and Responsibilities:</p><ul><li>Identifies, investigates, and resolves users&rsquo; problems with deployed products.</li><li>Consults with users to determine steps and procedures taken to identify and resolve the problem.</li><li>Applies knowledge of the company products, technologies, and procedures to solve problems.</li><li>Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools or following verbal instructions.</li><li>Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management or repair personnel.</li><li>Collaborates with other staff to research and resolve problems.</li><li>Collaborates with tier II support to explain errors and/or recommend modifications in programs.</li><li>Maintains knowledge of technology innovations and trends.</li><li>Performs other related duties as assigned including but not limited to; documenting/logging of device replacements and reconciling returns within our ERP system.</li></ul><p><b>Skills and experience:</b></p><ul><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills.</li><li>Professional and pleasant telephone manner.</li><li>Ability to explain technical issues to technical and nontechnical employees and customers.</li><li>Strong analytical and problem-solving skills.</li><li>Proficient with Microsoft Office Suite or related software.</li><li>Proficient with or the ability to quickly learn an array of computer hardware and software.</li><li>Prolonged periods sitting at a desk and working on a computer.</li><li>High school diploma and willingness to learn on-the-job, bachelor&rsquo;s degree preferred.</li><li>At least three years of experience in customer technical support highly preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: $22.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li></ul><p>Work Location: In person</p>

Bilingual - Technical Customer Support Representative

OUTCOMES

<p>JOB SUMMARY</p><p>The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.</p><p><b>ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b></p><p><b>Customer Interaction</b></p><ul><li>Respond promptly and professionally to inbound calls and other communication channels.</li><li>Provide accurate and relevant information to clients regarding products, programs, and services.</li><li>Address client inquiries and concerns with a customer-centric approach.</li></ul><p><b>Issue Resolution</b></p><ul><li>Identify and troubleshoot client issues, escalating them appropriately when necessary.</li><li>Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.</li><li>Offer effective and timely solutions to meet client needs.</li></ul><p><b>Product Knowledge</b></p><ul><li>Maintain a comprehensive understanding of the company's products, programs, and services.</li><li>Stay informed about updates and changes in offerings to assist clients effectively.</li><li>Utilize and maintain product knowledge base.</li><li>Submit Knowledge Base articles to be verified by Senior Staff, and revise when needed per KPI.</li></ul><p><b>Process Adherence</b></p><ul><li>Adhere to standard processes and procedures in handling client interactions.</li><li>Ensure compliance with established protocols for issue resolution</li></ul><p><b>Team Collaboration</b></p><ul><li>Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.</li><li>Communicate regularly with team members to share insights and updates.</li></ul><p><b>Documentation</b></p><ul><li>Accurately record and document client interactions and resolutions.</li><li>Keep detailed and organized records for reference and reporting purposes.</li></ul><p><b>Client Retention</b></p><ul><li>Offer alternative solutions when appropriate with the goal of retaining clients' business.</li><li>Analyze client needs and recommend relevant features to enhance their experience.</li></ul><p><b>Continued Development</b></p><ul><li>Stay current with industry information, changes, and updates to provide informed support.</li></ul><p><b>Adaptability</b></p><ul><li>Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.</li></ul><p><b>Ad-hoc Support</b></p><ul><li>Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.</li></ul><p><b>KNOWLEDGE &amp; REQUIREMENTS</b></p><ul><li>Experience in a technical call center environment preferred.</li><li>Certified Pharmacy Technician preferred.</li><li>Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.</li><li>Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.</li><li>Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure</li></ul><p><b>EDUCATION &amp; EXPERIENCE REQUIREMENTS</b></p><ul><li>Minimum years of work experience: 2 years</li></ul><p>Pay: $22.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Are you able to work on site Monday-Friday from 8-5 CST?</li></ul><p>Experience:</p><ul><li>Technical support: 2 years (Preferred)</li><li>Computer literacy: 2 years (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>West Des Moines, IA 50266 (Required)</li></ul><p>Work Location: In person</p>

Customer Support Representative

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

Spectrum

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.</div><div></div><div><b><br>
**This job posting is for our New Hire Class starting July 17, 2026**</b></div><div><b>
**This is an on-site position located in Garfield Hts., OH**</b></div><div><br>
At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.</div><div></div><div><b><br>
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST</b></div><ul><li>
Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service</li><li>
Representing a Fortune 100 company and being the voice of Spectrum</li><li>
Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more</li><li>
Resolving mobile customer inquiries while creating best-in-class customer experiences</li><li>
Working independently in an open, friendly environment while collaborating with a supportive, energetic team</li></ul><div>
We&rsquo;re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you&rsquo;ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you&rsquo;ll thrive inside our lively environment.</div><div><b><br>
WHAT YOU&rsquo;LL BRING TO SPECTRUM</b>
</div><div><i>Required Qualifications</i>
</div><ul><li><b>Education</b>: High school diploma or equivalent</li><li><b>
Schedule</b>: Ability to work a variety of schedules including nights, weekends, and holidays</li><li><b>
Language</b>: Ability to read, write, speak and understand English</li></ul><div></div><div><i><br>
Preferred Qualifications</i></div><ul><li><b>
Experience</b>: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center</li><li><b>
Technical Skills</b>: MS Office, computer skills, typing</li><li><b>
Skills</b>: Communication, organization, time management, multi-tasking, customer service</li><li><b>
Abilities</b>: Dependable, proactive, adaptable, problem-solving, professional, resilient</li></ul><div><b>
SPECTRUM CONNECTS YOU TO MORE</b>
</div><ul><li><b>Tools + Tech</b>: Work with innovative, customer service technology and information systems</li><li><b>
Supportive Teams</b>: Learn from managers and work with team-oriented colleagues who want you to grow and succeed</li><li><b>
Competitive Pay</b>: Generous $20 per hour starting pay</li><li><b>
Dynamic Growth</b>: The growth of our industry and evolving technology will power your career as you move up or around the company</li><li><b>
Learning Culture</b>: We invest in your learning, and provide paid training and coaching to help you succeed</li><li><b>
Total Rewards</b>: Our comprehensive benefits are among the best in the industry</li></ul><div></div><div><i><br>
Apply now, connect a friend to this opportunity or </i><i>sign up for job alerts</i><i>!</i></div><br>
#LI-TR1<br>
COP143 2026-74071 2026
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Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
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A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
The base pay for this position generally is between <b>$20.00 and $25.25</b>. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.<br>
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<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
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<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Customer Service Representative | Technical Support

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