technical support representative

Emerald Telecom Private Limited

Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education &amp; Skills<ul><li>Computer science graduation (Mandatory)</li><li>Telerik component</li><li>Desktop applications</li><li>Cefsharp</li><li>Gecko browser</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 2 years (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Inbound Technical Support Representative – UK Market

Logon Broadband Pvt Ltd

Female Customer Support Representative (CSR)Location: KarachiCompany: Logon BroadbandJob Summary:As a Female Customer Support Representative (CSR), you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:High school diploma or equivalent; some college coursework preferred.Previous customer service experience, preferably in the ISP or telecommunications industry.Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency with computer systems and basic technical troubleshooting.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 15th November, 2025.Salary: Rs30,000.00 - Rs35,000.00 per monthJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Female Customer Support Representative (CSR)

Dejure Technologies

We are looking for client focused Chat Support Representative to join our team. The ideal candidate will handle technical queries, troubleshoot basic issues, provide guidance, and ensure a smooth customer experience and client retention.Requirements:<ul><li>Provide real-time chat support to customers.</li><li>Respond professionally to customer inquiries.</li><li>Resolve customer issues, complaints, and questions accurately and efficiently.</li><li>Document all interactions and maintain up-to-date customer records.</li><li>Communicate updates or issues to team leads as needed.</li><li>Familiarity with CRM software (Salesforce, HubSpot, etc.) and sales tracking tools.</li></ul>Qualification:<ul><li>Minimum 1 year of experience in a customer support/chat support role.</li><li>Excellent written English and communication skills.</li><li>Ability to multitask and handle multiple chats simultaneously.</li><li>Problem-solving attitude with patience and empathy.</li><li>Ability to work in shifts (if required).</li></ul>Location: PIA Road near wapda town ,Lahore Timings: 11:00am-8:00pmJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Chat Support Representative

Techzilla BPO

Techzilla BPO is a dynamic and innovative Telecom solutions provider committed to delivering exceptional customer service. Join our team and be part of a company that values talent, growth, and excellence.Position Overview: We are currently seeking dedicated individuals to join our Inbound/Outbound Customer Service team for our Energy Campaign. The ideal candidate will handle billing inquiries, provide technical support, and assist customers with new services calls.Responsibilities:<ul><li>Handle incoming calls from customers regarding billing inquiries, technical support, and new services.</li><li>Provide accurate information and assistance to customers in a professional and friendly manner.</li><li>Resolve customer issues promptly and effectively, aiming for first-call resolution.</li><li>Upsell and cross-sell additional services when opportunities arise.</li><li>Update customer accounts and records accurately.</li></ul>Qualifications:<ul><li>Previous experience in inbound/Outbound customer service.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle high call volumes and multitask effectively.</li><li>Problem-solving skills and attention to detail.</li><li>Knowledge of billing systems and technical support processes.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Career growth opportunities</li><li>Training and development programs</li><li>Positive and collaborative work environment</li></ul>How to Apply: If you are passionate about delivering outstanding customer service and ready to contribute to our growing team, please submit your resume hr@techzillabpo.com. Mention &quot;Customer Service Representative - Telecom Campaign&quot; in the subject line.Techzilla is an equal opportunity employer. We encourage candidates from all backgrounds to apply.Join us in powering a brighter future!Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthExperience:<ul><li>Inbound Sales: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative for US Telecom Campaign

<div>Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Technical Support - ASP.NET C#; C#.NET; C Sharp
Are you curious, motivated, and forward-thinking? At FIS you&rsquo;ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Ambit Asset Finance is a configurable, end-to-end leasing and financing process management solution. It supports all asset-types and multinational operations, helping eliminate dependency on disparate legacy systems for increased operational efficiency and reduced total cost of ownership.
The Ambit Asset Finance Support team is a global team of highly experienced consultants working collaboratively to support multi-national banks and asset leasing organisations many countries.
This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of support consultants, designers, developers, and QA engineers with vast product knowledge.
What you will be doing
As a Product Support Representative-L3 team, your daily work will be to assist the Ambit Asset Finance clients issues, debug those and provide the solution and enhancing the existing functionality of the product. The team is distributed across different countries, and you will need to collaborate effectively with them.
In addition to development work, you will also be accountable for providing support to the CS/PS team in resolving priority production issues.
As part of your role, you should be quality-focused and take ownership of situations and tasks. You will challenge team members on the requirements, feature value, and impact on team velocity. You will be proactive in learning new things, research best solutions for the requirement.
Key responsibilities:<ul><li>
Incident management</li></ul><ul><li>
Act as the point of contact within a global support structure for diagnosis and resolution of incidents.</li><li>
Engage directly with clients to resolve incidents.</li><li>
Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents.</li><li>
Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.</li></ul><ul><li>
In addition to this, to cover the technical administrator part of this:<ul><li>
Server administration &ndash; North America Asset Finance projects will be getting an FTP server for NA clients. Resource needs to maintain passwords, keep xls updated with password activity, provide client access to the server (i.e. handle any whitelisting issues), manage users of the server, manage space on the server.</li><li>
Database admin &ndash; preferable to have SQL knowledge, main item we need help with is making space available for the various client files.</li><li>
Assist CX teams with technical setup of the AF application &ndash; specifically assisting CX to get the application loaded locally.</li><li>
Azure server management</li><li>
ORACLE basic knowledge</li></ul></li></ul><ul><li>
Client relationship building</li></ul>
What you bring:<ul><li>
Min 7+ years of experience on technical.</li><li>
Previous experience in a technical support role is essential, with a strong and unrelenting dedication to customer success is imperative.</li><li>
Relevant tertiary qualification and/or professional experience in software development, systems analysis, design, and architecture</li><li>
Experience with relational databases Microsoft SQL Server and Oracle</li><li>
 Experience with APIs, AZURE, Powershell, memory dumps/event logs good to have</li><li>
Experience with reading C# and a good understanding of Object-oriented development would be highly desirable.</li><li>
Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts. i.e debugging codes and understanding the issues.</li><li>
A positive, proactive and professional attitude &ndash; a team player who can also work independently under minimum supervision.</li><li>
Application Programming Interface (API); ASP.NET C#; C#.NET; C Sharp (Programming Language); Debugging; Microsoft Azure; Object-Oriented Development; Power Shell Scripting; Structured Query Language (SQL), Oracle; Web APIs (REST)</li></ul>
Added bonus if you have<ul><li>
Experience in Accounting or Leasing would be highly beneficial.</li><li>
Previous programming experience will stand you to good stead when analysing complex financial issues.</li><li>
Note: This is not a developer role.</li><li>
English language skills required.</li></ul>
What we offer you<ul><li>
Attractive benefits including private medical cover, dental cover, and travel insurance.</li><li>
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities</li><li>
A modern, international work environment and a dedicated and motivated team</li><li>
A work environment built on collaboration, flexibility, and respect.</li><li>
A broad range of professional education and personal development possibilities &ndash; FIS is your final career step!</li></ul>
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass</div>

Technical Support - ASP.NET C#; C#.NET; C Sharp

Breakthru

Are you interested in the (ISR) position at BreakThru? We are seeking an Internet Service Representative for our Operations department.If you have excellent written/spoken English language skills and you are great in problem-solving, this can be your dream job.It&rsquo;s a full-time night shift role (11:30 p.m. &ndash; 8:30 a.m.).Job Responsibility: Handle live chats on behalf of US Based Businesses.*At this time, we are prioritizing female applicants for this position.We offer a comprehensive benefits package, Medical coverage Provident fund Paid time off (PTO) Leave encashment.Fresh candidate can also applyJob Type: Full-timePay: Rs40,000.00 - Rs75,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Internet Service Representative(ISR) For Female

<div><div>ADP is hiring a Payroll Support Representative - Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.
<ul><li>Client Facing with Assigned Non-Comp Payroll Client Base</li>
<li>Works in an inbound phone support model</li>
<li>Provides WFN/AutoPay Payroll Technology Support</li>
<li>Supports General PR, HR - Benefit Questions</li>
<li>Supports Payroll Processing Questions and Issues</li>
<li>Conducts Initial Issue Troubleshooting</li>
<li>Works with internal teams to resolve complex issues</li>
</ul></div>At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
<ul><li>Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.</li>
<li>Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.</li>
<li>Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).</li>
<li>Assists and supports Clients with Payroll processing questions and issues.</li>
<li>Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.</li>
<li>Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.</li>
<li>Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.</li>
</ul>Completes complex projects including:
1. Calculation updates, special reports, tax amendments, company setup, troubleshooting
2. PTO, OT, Double Time, etc. researches historical data for adjustments needed
3. Researches Benefit Accruals recalculates and imports corrections.
<ul><li>Assists Client with tax changes for understanding, conducts research and follow-ups as needed.</li>
<li>Performs other related duties as assigned.</li>
<li>Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.</li>
</ul><div></div><div>Functional Responsibility:</div>
<div><ul><li>Provides WFN/AutoPay Payroll Technology Support</li>
<li>Supports General PR, HR - Benefit Questions</li>
<li>Supports Payroll Processing Questions and Issues</li>
</ul></div>Typical Assignments:
<ul><li>Typically will focus on smaller and/or less complex clients.</li>
<li>Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.</li>
</ul><div></div><div>Decision Making/Judgment:</div>
<ul><li>Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members</li>
</ul>Contact (Internal - External):
<ul><li>Internal: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas</li>
<li>External: ADP Client Contact</li>
</ul><div></div><div>QUALIFICATIONS REQUIRED:</div>
Education:
<ul><li>Bachelors Preferred. Completion of FPC (Fundamental Payroll Certification).</li>
</ul>Experience:
Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.
Expected to achieve a working knowledge of the following applications:
<ul><li>WFN ( Portal)</li>
<li>PR Module, HR Module, TA Module</li>
<li>Wage Garnishments</li>
<li>Tax Registration</li>
<li>Total Tax Plus</li>
<li>ADP Reporting</li>
<li>GLI</li>
</ul>ADP Tools
<ul><li>SharePoint</li>
<li>AutoPay Mainframe</li>
<li>LUMIN</li>
<li>All internal tools to support the offering</li>
</ul>Exposure to additional offerings:
<ul><li>Comp Benefits, Comp HR</li>
<li>COBRA</li>
<li>FSA</li>
<li>401k</li>
</ul>Preference will be given to candidates who have the following:
<ul><li>High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.</li>
<li>Basic knowledge of payroll tax principles and wage and hour laws.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to analyze and resolve problems through effective customer interface and communication.</li>
<li>Must be able to work under time constraints to ensure that deadlines are met.</li>
<li>Excellent Professional Customer Service Skills.</li>
<li>Strong Organizational Skills.</li>
<li>Strong Process and documentation skills.</li>
<li>Strong Research Skills.</li>
<li>Proficient in MS Office applications, especially Word and Excel Proficiency in using PC</li>
</ul>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Payroll Support Representative

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