technical support representative

Chapters Health System

<div><p><b>It&rsquo;s inspiring to work with a company where people truly BELIEVE in what they&rsquo;re doing!
</b></p><p></p><p><b>When you become part of the Chapters Health Team, you&rsquo;ll realize it&rsquo;s more than a job. It&rsquo;s a mission. We&rsquo;re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!</b></p><p></p>
Role:<br>
The Technical Support Representative performs triage on inbound customer calls and service or escalates customer issues, as appropriate. Responsibilities include report development, technical support for telephony and computer system on an organizational-wide basis, and various tasks assigned by IT Management.<p></p><p><b>
Qualifications:</b></p><ul><li>
High School diploma or GED</li><li>
Minimum of (1) year customer service experience, preferably in the technical field</li><li>
1 - 2 years of advanced education/training in technical field and/or 1 year technical experience preferred</li><li>
Experience with hardware and software issues</li><li>
Outstanding customer service skills and a dedication to the customer service experience</li><li>
Excellent communication (written, verbal, and presentation), interpersonal and organizational, skills</li><li>
Computer proficiency in Microsoft Office</li><li>
Dependable to be at work during assigned shifts and to complete work as expected</li><li>
Able to work independently and efficiently to meet deadlines</li><li>
Ability to work well with a team in a fast paced, constantly changing environment and follow instructions from supervisors and senior colleagues</li><li>
Able to promptly answer support related emails, phone calls and other electronic communications</li><li>
Self-motivated and detail-oriented</li></ul><p><br>
</p><p><b>Competencies:</b></p><ul><li>
Satisfactorily complete competency requirements for this position.</li></ul><p></p><p><b>
Responsibilities of all employees:</b></p><ul><li>
Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>
Comply with Company policies, procedures and standard practices.</li><li>
Observe the Company's health, safety and security practices.</li><li>
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>
Use resources in a fiscally responsible manner.</li><li>
Promote the Company through participation in community and professional organizations.</li><li>
Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>
Improve own professional knowledge and skill level.</li><li>
Advance electronic media skills.</li><li>
Support Company research and educational activities.</li><li>
Share expertise with co-workers both formally and informally.</li><li>
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul><p></p><p><b>
Job Responsibilities:</b></p><ul><li>
Uses internal call handling procedures and ticketing system for management of issue resolution data.<ul><li>
responds to requests for technical assistance via phone, electronically or in-person at assigned site</li><li>
diagnoses and resolves technical hardware and software issues</li><li>
researches questions using available information resources</li><li>
advises users on appropriate action</li><li>
follows standard help desk procedures</li><li>
logs all help desk interactions in detail</li><li>
redirects problems to appropriate resources</li><li>
identifies and escalate situations requiring urgent attention immediately</li></ul></li></ul><p></p><ul><li>
Ensures service levels are met with regard to handling calls or other requests.</li><li>
Assists in production of system training which includes user manual preparation and distribution.</li><li>
Assists in IT training as part of Organization&rsquo;s orientation for all new employees.</li><li>
Assists in the maintenance of various software applications.</li><li>
Assists in various aspects of network administration as assigned.</li><li>
Assists IT management in development and maintenance of policies and procedures relating to IT system.</li><li>
Assists with creation and maintenance of procedure checklists.</li><li>
Remains current with system information, changes and updates.</li></ul><p>
Performs other duties as assigned.</p><p></p><p><b>
Compensation Pay Range:
</b></p>$21.64 - $31.17<p></p><p><b>
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.</b></p><p></p><p><b>
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit </b><b>https://info.flclearinghouse.com/</b><b>.</b></p></div>

Technical Support Representative

SureFire, LLC.

<div><p><b>APPLYING FOR A JOB WITH SUREFIRE</b></p><p><br>
Please include your resume. If you meet the minimum qualifications, you will be contacted to further the application process. No phone calls, outside agencies, or recruiters. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex or national origin. We actively recruit qualified targeted veterans and qualified individuals with disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at jobs@surefire.com We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</p><br>
<p></p>
<ul><li>Only applications submitted by email will be considered.</li><li>If you meet the minimum qualifications, you will be contacted to further the application process.</li><li>No phone calls, outside agencies, or recruiters.</li></ul><br>
<p></p>
<p>
Send your application email to: jobs@surefire.com</p></div>
<br><p></p><div><p><b>POSITION: </b>Technical Support Representative</p><br>
<p></p>
<p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p>
<ul><li>Receive telephone and email inquiries from internal and external customers regarding product repair/replacements, warranties, product application and design by answering all incoming calls and emails to ensure quality customer satisfaction, proper representation and use of SureFire products.</li><li>Assist with consumer warranty repair/replacement calls as necessary, including order entry for replacement parts to guarantee optimal product performance for every SureFire end user by determining appropriate course of action and entering order into Epicor for replacement parts or create RMA for in-house repair.</li><li>Facilitate inbound/outbound calls from agency, government, military and consumer customers regarding order placement, order status, product information and price quoting to provide a reliable point of purchase directly through SureFire while also providing detail product support by using phone, email, and Epicor.</li><li>Perform sales order data entry and processing in Epicor to track all incoming sales and request for quotes by answering all incoming request via telephone, email, and fax.</li><li>Effectively and efficiently communicates with internal/external customers regarding product/service inquires and customer complaints.</li><li>Provide backup support for other representatives by cross training in all facets of the department to alleviate hardship.</li><li>Attend to customer needs by identifying, researching, trouble-shooting and resolving customer concerns such as warranty repair, replacement and product functionality.</li><li>Tracking of Sales and order data entry with reports, trackers, dashboards in Epicor to guarantee quick and accurate delivery of all sales orders.</li><li>Respond in a timely and professional manner via MS Outlook to incoming emails as a shared responsibility for Tech Support Representatives to quickly respond to commonly requested information or emails of escalated situations.</li><li>Handle walk-in sales and repairs; interface directly with customers explaining product features, performance and applications.</li></ul><br>
<p></p>
<p><b>
QUALIFICATIONS:</b></p>
<ul><li>Training in Electronics, Military or Law enforcement highly desirable.</li><li>Must be proficient in MS Office (Excel, Word, PowerPoint, and Outlook).</li><li>Experience in Epicor highly desirable.</li></ul><br>
<p></p>
<p><b>
EDUCATION:</b></p>
<p>
High school diploma or GED, and a minimum of two years&rsquo; work experience.</p></div><p></p>

Mission Critical Electronics

<p>Technical Support Representative II</p><p><b>About Company:</b></p><p>Mission Critical Electronics, LLC (MCE) is a leading provider of innovative power solutions and electronic systems for mission-critical applications. With a portfolio of trusted brands including Kussmaul Electronics, Newmar Power, DuraComm, Magnus,ASEA Power, Purkeys, Xantrex, and ZeroRPM, we serve customers across emergency response, transportation, marine, industrial, and defense sectors.</p><p><b>Our Mission</b></p><p>We design, manufacture, and deliver reliable power solutions that keep critical systems running when they matter most. From fire trucks and ambulances to marine vessels and industrial equipment, our products ensure uninterrupted operation in the most demanding environments.</p><p><b>Why Join MCE?</b></p><ul><li><b>Innovation-Driven Culture:</b> Work with cutting-edge technology and contribute to products that save lives and protect communities</li><li><b>Industry Leadership:</b> Join a company with decades of expertise and a reputation for quality and reliability</li><li><b>Growth Opportunities:</b> We invest in our people through training, development, and career advancement</li><li><b>Comprehensive Benefits:</b> Competitive compensation, medical/dental/vision insurance, 401(k) with company match, paid time off, and more</li><li><b>Collaborative Environment:</b> Work alongside talented engineers, technicians, and professionals who are passionate about what they do</li><li><b>Stability and Security:</b> Be part of a financially strong organization serving essential industries</li></ul><p><b>Our Values</b></p><ul><li><b>Quality Excellence:</b> We hold ourselves to the highest standards</li><li><b>Customer Focus:</b> We listen, respond, and deliver solutions that exceed expectations</li><li><b>Innovation:</b> We continuously improve and adapt to meet evolving needs</li><li><b>Integrity:</b> We do what's right, even when no one is watching</li><li><b>Teamwork:</b> We succeed together</li></ul><p><b>Our Locations</b></p><p>With facilities across North America and the UK, we combine the resources of a multi-brand organization with the agility and personal touch of a dedicated team.</p><p><b>Join Our Team</b></p><p>Whether you're an experienced professional or just starting your career, MCE offers opportunities to make a real impact. We're looking for talented individuals who share our commitment to excellence and want to be part of something meaningful.</p><p><b>Equal Opportunity Employer</b></p><p>Mission Critical Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.</p><p><b>About the Role:</b></p><p>The Technical Support Representative II plays a critical role in ensuring customer satisfaction by providing advanced technical assistance and troubleshooting support for a variety of products and services. This position involves diagnosing complex technical issues, guiding customers through problem resolution, and escalating cases when necessary to specialized teams. The role requires effective communication skills to translate technical information into clear, understandable terms for customers of diverse backgrounds. Additionally, the representative will contribute to improving support processes by documenting solutions and providing feedback to product development teams. Ultimately, this position aims to enhance the overall customer experience by delivering timely, accurate, and empathetic technical support.</p><p><b>Minimum Qualifications:</b></p><ul><li>High school diploma or equivalent; Associate&rsquo;s or Bachelor&rsquo;s degree in a related field preferred.</li><li>At least 2 years of experience in a technical support or customer service role.</li><li>Strong understanding of computer systems, software applications, and networking fundamentals.</li><li>Proven ability to troubleshoot and resolve technical issues effectively.</li><li>Excellent verbal and written communication skills.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience supporting SaaS or cloud-based products.</li><li>Familiarity with CRM and ticketing systems such as Zendesk, Salesforce, or Jira.</li><li>Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.</li><li>Experience working in a remote or distributed team environment.</li><li>Bilingual abilities or proficiency in additional languages.</li></ul><p><b>Responsibilities:</b></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing technical issues related to products or services.</li><li>Diagnose and resolve complex technical problems by analyzing symptoms, replicating issues, and applying appropriate solutions or workarounds.</li><li>Document all customer interactions, troubleshooting steps, and resolutions accurately in the support ticketing system.</li><li>Collaborate with cross-functional teams including engineering, product management, and quality assurance to escalate and resolve unresolved issues.</li><li>Provide feedback on recurring problems and suggest improvements to product features or support processes to enhance customer satisfaction.</li><li>Assist in training and mentoring junior support staff to improve team knowledge and performance.</li><li>Stay current with product updates, industry trends, and new technologies to provide informed support and recommendations.</li></ul><p><b>Skills:</b></p><p>The required skills enable the Technical Support Representative II to efficiently diagnose and resolve customer issues by applying technical knowledge and problem-solving techniques. Strong communication skills are essential for clearly explaining complex technical concepts to customers with varying levels of expertise, ensuring a positive support experience. The ability to document cases thoroughly supports knowledge sharing and continuous improvement within the team. Preferred skills such as familiarity with CRM tools and certifications enhance the representative&rsquo;s capability to manage cases effectively and stay current with industry standards. Together, these skills empower the representative to deliver high-quality support, contribute to team success, and foster customer loyalty.</p><p>Pay: $20.00 - $22.00 per hour</p><p>Work Location: In person</p>

Technical Support Representative - II

Spaceman USA

<p><b>Job Purpose:</b></p><p>Spaceman is a manufacturer of commercial food equipment (soft serve and frozen beverage machines).</p><p>This position&rsquo;s primary responsibility is answering technical service calls and supporting field technicians with troubleshooting and resolution of refrigeration, electrical, and mechanical issues. This is a high-level phone support role for those who are mechanically inclined and/or interest in learning HVAC to resolve complex issues efficiently.</p><p>In addition to phone-based escalation support, this role includes CRM documentation, parts processing, QA/QC equipment evaluation, and hands-on experience working with our in house HVAC technician on refurbishment and logistics work at our Loveland headquarters.</p><p>This is a full-time, on-site position and is primarily a remote technical service position.</p><p><b>Primary Responsibilities (Core Focus: Technical Phone Support)</b></p><p><b>1. Technical Call Management (Primary Function)</b></p><ul><li>Answering any Technical Service department call-ins and e-mails from customers and technicians, including:</li><li>Assisting customers and technicians through Functionality Checks, Troubleshooting Steps, etc.</li><li>Sending appropriate Knowledge Base Articles, troubleshooting steps or guides, documentation, and machine operating information.</li><li>Assisting with resolving all issues with the customer and/or technician</li><li>Providing parts support and processing parts orders for customers, distributors, and service technicians</li><li>Providing service technician information as required</li><li>Escalating tickets to service dispatch events.</li><li>Accurately updating technical service ticket information</li><li>Updating ticket subject line and ticket detail information</li><li>Updating and verifying customer accounts in the CRM (contacts, addresses, warranty information, etc.)</li><li>Notating tickets appropriately to detail troubleshooting steps that have been taken, current status of ticket, next steps, etc.</li><li>Summarizing difficult or complex tickets at the resolution of the issue to be referenced in the future as required.</li><li>Accurately entering Sales Orders into the CRM for Parts Orders, Warranty Part Orders, etc.</li><li>Accurately creating service dispatch records for warranty and non-warranty service events to include:</li><li>Creating &amp; accurately updating dispatch record in the CRM</li><li>Creating &amp; accurately updating dispatch ticket in the Desk (including follow-up and service dates and times)</li><li>Updating all corresponding records to the dispatch event in a timely manner when known actions or troubleshooting occurs</li><li>Following-up with all dispatch events (warranty and non-warranty) to ensure they are being handled by vendors in a timely manner</li><li>Following-up with customers to ensure that service events are resolved</li><li>Prioritize Technicians on-site, Equipment sold most recently, chain and key-Accounts</li><li>Creating, updating, and verifying Vendor and related Dealer-Account-Contact information in the CRM for authorized service technicians</li><li>Perform QA/QC checks on Spaceman equipment as required, running machines with product as necessary</li><li>Have the ability and interest in assisting in house HVAC technician with repair of equipment</li><li>Ability to complete EPA 608 certification</li><li>Interest in learning equipment mechanical, electrical and refrigeration systems for Spaceman equipment</li></ul><p><b>2. Service Ticket &amp; CRM Management</b></p><ul><li>Accurately update all technical service tickets, including:</li><li>Clear subject lines and detailed troubleshooting notes and ticket completion.</li><li>Steps taken, current status, and next actions</li><li>Final resolution summaries for future reference</li><li>Update and verify customer accounts (contacts, addresses, warranty status).</li><li>Provide advanced parts identification and support.</li><li>Process parts orders for customers, distributors, and technicians.</li><li>Accurately enter Sales Orders</li><li>Parts orders</li><li>Warranty part orders</li><li>Replacement components</li><li>Ensure escalated tickets and service events are brought to the managers attention and documented thoroughly and clearly.</li></ul><p><b>3. Assistance with Equipment Refurbishment &amp; Logistics Support</b></p><ul><li>Learn and assist with all aspects of refurbing and processing returned equipment inventory.</li><li>Assist warehouse activities such as inventory and prepping equipment for tradeshows, etc.</li><li>Assist logistics with parts/machine processing and shipping when needed.</li><li>Assist with documentation and repairs on Spaceman equipment, including:</li><li>Ability to learn refrigeration system repairs</li><li>Learn and assist with electrical component replacement</li><li>Mechanical repairs</li></ul><p><b>Qualifications</b></p><p><b>Required:</b></p><ul><li>Hands-on appliance or repair experience</li><li>Mechanical diagnostic skills</li><li>Phone support experience</li><li>Strong verbal communication skills with ability to lead technical calls confidently</li><li>Experience supporting or managing field service technicians</li><li>Proficiency using CRM systems and service management software</li></ul><p><b>Preferred:</b></p><ul><li>Prior field service technician</li><li>Active EPA 608 Certification</li><li>Additional HVAC or technical certifications</li><li>Active EPA 608 Certification</li><li>Ability to troubleshoot and repair HVAC equipment</li><li>Experience in commercial kitchen or frozen beverage equipment</li><li>Experience managing escalated technical cases</li></ul><p><b>Working Conditions:</b></p><p>To adequately perform the duties of this position the employee is required to work at minimum Monday through Friday 8am-5pm. The employee will work in a combination of interior office space and standard warehouse conditions. This job will require a mixture of extended periods of time sitting and working at a computer or on the phone and time standing and working on food equipment repairs.</p><p><b>Physical Requirements:</b></p><p>To adequately perform the duties of this position the employee is regularly and routinely required to be physically active and sit; stand, walk, stoop, use hands and fingers, and be able to hear, see and talk. The employee must regularly lift and/or move up to 50 pounds.</p><p>Job Type: Full-time</p><p>Pay: $55,000.00 - $75,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>What experience have you had with providing remote technical support by phone/video/text?</li><li>Have you serviced commercial food equipment before?</li><li>What is your experience with mechanical and electrical repairs?</li></ul><p>Work Location: In person</p>

Zoetis

<div><div>Diagnostics Technical Support Representative</div><div></div><div>
Summary:</div><div>
The Diagnostics Technical Support Representative supports end users, field representatives, and distribution partners by resolving issues across a portfolio of animal health diagnostic products. This includes guidance on product operation, applications, configuration, connectivity, and system integration, as well as product-specific troubleshooting for more complex concerns.</div><div>
The Diagnostics Technical Support Representative participates in all phases of the support process, including handling inbound calls, documenting complaints, driving issue resolution and process improvements. This role requires strong technical expertise and customer service skills to ensure optimal performance and a consistently positive customer experience across veterinary clinics, laboratory research, and academic settings.</div><div></div><div>
Duties</div><ul><li>
Respond promptly and accurately to high volumes of technical support requests through multiple support channels.</li><li>
Diagnose and resolve issues related to product performance, applications, areas of connectivity, and operations. Utilize support tools including but not limited to: back offices, command center, chemistry translator, virtual share, remote in to identify error trends and isolate root cause of issues.</li><li>
Support customers, field force, distributors, and strategic partners by answering technical inquiries, addressing performance issues, and providing application, connectivity, and operations training.</li><li>
Collaborate with Supervisors, Senior Agent, Level 1 Support, Level 2 Support, Level 3 Support, Product Management, Repair, Engineering, Product Support, Quality, VMRD, Field Sales, Field Tech Services, Customer Service, Training team, and VMIPS to deliver seamless support.</li><li>
Document all interactions and resolutions accurately and promptly in the Customer Relationship Management system. Manage the end to end case handling and case management including case processing for reporting to regulatory authorities. Adhere to case management guidelines to ensure key performance indicators and service levels are met.</li><li>
Exercise judgement and autonomy when handling customer dissatisfaction complaint. Review available account information and data to address and resolve customers concerns. Leverage available Tech Support policies or procedures to address customer concerns. Handle escalations through defined pathways as needed. Consult and communicate to internal teams as need to ensure customer retention.</li><li>
Initiate product returns (replacement, investigation, repair) within the Customer Relationship Management system.</li><li>
Process orders to enable troubleshooting, replace defective products, and provide customer accommodations.</li><li>
Maintain up-to-date expertise on diagnostic product lines, troubleshooting methods, policies and procedures.</li><li>
Adhere to Zoetis policies, procedures, and objectives.</li><li>
Participate in special projects and assignments as needed.</li></ul><div></div><div>
Education and Experience:</div><div>
An equivalent combination of education, training, and experience will be considered.</div><ul><li>
Associates degree in related technical field or Vet Tech degree preferred; equivalent experience considered in lieu of degree</li></ul><ul><li>
3+ years of experience (Customer Support, Technical Support, Veterinary Technology, IT Support) with at least 1 year of Technical Support experience</li><li>
Point of care diagnostic experience preferred</li><li>
Experience with CRM systems, ERP systems and contact center telephone systems highly preferred</li><li>
Bilingual considered a plus</li></ul><div></div><div>
Technical Skills Requirements</div><ul><li>
Working knowledge of Microsoft Office Suite (Access, Excel, Word, Outlook) and web-based mail systems.</li><li>
Proficient in CRM systems, ERP systems, and contact center telephone systems</li><li>
Excellent telephone etiquette and communication skills</li><li>
Familiarity with veterinary practice management systems and basic PC hardware/software troubleshooting</li><li>
Ability to clearly and persuasively communicate in both positive and challenging situations; actively listens and provides clarification</li><li>
Written Communication: Writes clearly and informatively; able to interpret written information effectively.</li><li>
Problem Solving: Identifies and resolves issues promptly using sound judgment</li><li>
Dependability: Follows instructions, responds to management direction, and takes responsibility for actions.</li><li>
Planning and Organizing: Prioritizes and plans work efficiently; sets realistic goals and objectives</li><li>
Ethics: Demonstrates integrity, respect, and teamwork</li><li>
Adaptability: Adjusts to changes in the work environment</li><li>
Mental Toughness: Maintains composure in difficult situations</li></ul><div></div><div>
Physical Position Requirements</div><ul><li>
May be required to lift up to 30 pounds.</li><li>
Ability to regularly to talk and type required.</li><li>
Ability to sit and stand for extended periods of time required.</li><li>
Some travel required (&lt;5%)</li></ul><div></div><div>
The US base salary range for this full-time position is $23.00/hr - $39.00/hr. Our salary ranges are</div><div>
determined by role, level, and location. The range displayed on each job posting reflects the base pay target range</div><div>
for new hire salaries for the position. Within the range, individual pay is determined by work location and additional</div><div>
factors, including job-related skills, experience, and relevant education or training.</div><div></div><div><br>
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional</div><div>
and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning</div><div>
on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.</div><div></div><div><br>
Visit <div>zoetisbenefits.com</div> to learn more.</div><br>
<div></div>
Full time<br>
<div></div>
Regular<br>
<div></div>
Colleague<div></div><div><br>
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.</div><div></div><div>
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.</div><div></div><div><i><br>
Notice: </i><i>Zoetis Recruiters will contact candidates via email from an address ending in </i><i>@zoetis.com</i><i> and may also initially connect with candidates through </i><i>LinkedIn</i><i>, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from </i><i>@zoetis.com</i><i>, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.</i></div><br>
<div></div>
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of &ldquo;@zoetis.com&rdquo;. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.</div><div></div>

Diagnostics Technical Support Representative

Maverick Payments

<div>Exciting Opportunities at <b>Maverick Payments</b>!<br>
<br>
Join our fast-paced, growing company and further your career with <b>Maverick Payments,</b> where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!<br>
<br>
<b>About Us:</b><br>
<b>Maverick Payments</b> is a family-owned and privately held full-service payment provider. Located in Calabasas, California, <b>Maverick </b>has created innovative technology designed for sales organizations, such as ISO&rsquo;s and ISV&rsquo;s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud &amp; chargeback tools, analytics, and other value-add services. Maverick&rsquo;s team includes underwriting, risk management, compliance &amp; legal, technology &amp; product development, on-boarding, customer support, information technology, and more.<br>
<br>
<b>About the Position: </b>Under the direction of the Technical Support Manager, the Technical Support Representative I is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction.<ul><li>
Provide first-class customer service/support via telephone, email, chat, and any future channel.</li><li>
Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.</li><li>
Maintains an accurate and complete record of all inquiries and problems handled.</li><li>
Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge.</li><li>
Utilizing all tools and systems consistently to enhance department knowledge.</li><li>
Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways.</li><li>
Assist Sales partners and merchants in adding equipment and services to merchant accounts.</li><li>
Assist Sales Partners in POS hardware and software selection based on client needs.</li><li>
Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors.</li><li>
Provide clients with guidance and training on the use of POS systems.</li><li>
Follow all card brad compliance rules and regulations for the security and integrity of sensitive information.</li><li>
Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.</li><li>
Critical thinking by strategically eliminating barriers and offering additional solutions to overcome situations.</li><li>
Supporting specialized projects on an as-needed basis as directed by the leadership team.</li><li>
Other duties assigned.</li></ul><b>
Qualifications:</b><ul><li>
High school diploma or equivalent.
</li><li>2+ years of relevant technical experience.</li><li>
Proficiency with Microsoft Suite.
</li><li>Knowledgeable in point-of-sale systems and related peripherals.</li><li>
Applicable TSYS knowledge.</li><li>
Experience in call center environments.</li><li>
Ability to listen to others and communicate in an effective manner.</li><li>
Ability to clearly communicate technical related directions in verbal and written form.
</li><li>Possesses strong analytical and research skills with strong attention to detail.</li><li>
Ability to work autonomously while producing a high output of quality work.</li><li>
Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy.</li><li>
Ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled.</li><li>
Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change considering internal and external trends and influences.</li><li>
Ability to focus personal efforts on achieving results consistent with the organization's objectives.</li></ul><br>
<b>
What We Offer:</b><ul><li>
Competitive Salary, Bonuses and Incentives.</li><li>
Comprehensive employer sponsored health, vision, and dental insurance programs.</li><li>
Paid time off, Paid Sick and Paid Holidays.</li><li>
401K plan with up to a 3% matching contribution.</li><li>
Commitment to Career Development and Advancement.</li><li>
Employee Recognition Programs</li><li>
Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!</li></ul><b>
Pay Range: $22 to $26/HR</b><br>
<b>This position will report to our headquarter in Calabasas, CA daily.</b><p><b><br>
Maverick Payments is an Equal Opportunity Employer.</b><br>
<br>
<b>Pay Transparency Notice:</b> At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.<br>
<br>
<b>Non-Solicitation from Third Parties:</b> Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.<br>
<br>
<b>Notice to Agency and Search Firm Representatives:</b> Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.<br>
<br>
<b>Fair Chance Ordinance:</b> Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.</p><p>
</p><p>gaP1UJBRxB</p></div>

Technical Support Representative I

Jack Henry & Associates

<div><p>At Jack Henry, we&rsquo;re more than a technology company, we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we&rsquo;d love to meet you.</p><p>
Jack Henry is seeking to hire a Technical Support Representative to join the CRM Synapsys team. In this role, candidates will use banking and / or credit union experience to provide application technical support to Synapsys customers after installation. You will support a variety of customer case needs while building strong, trusted customer relationships. The ideal candidate will have a technical aptitude and experience within a financial institution, and a proven ability to deliver excellent customer service and support.</p><p>
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Charlotte, NC; Louisville, KY; Cedar Falls, AI; Lenexa, KS; Springfield, MO; or Monett, MO.</p><p>
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.</p><div><b>
What you&rsquo;ll be responsible for:</b></div><ul><li>
Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.</li><li>
Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.</li><li>
Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.</li><li>
Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.</li><li>
Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.</li><li>
Participates in training programs to continuously improve product knowledge and service skills.</li><li>
May manage hardware capacity and performance and assess hardware needs.</li></ul><div><ul><li>
May perform other job duties as assigned.</li></ul></div><div><b>
What you&rsquo;ll need to have:</b></div><ul><li>
Minimum of 18 months of experience in a financial institution in a customer service, technical support, or software implementation role.</li><li>
Must have experience working in the fintech, banking or at a credit union.</li></ul><div><ul><li>
Ability to serve in an after-hours on-call rotation.</li></ul></div><p><b>
What would be nice for you to have:</b></p><ul><li>
Excellent written and verbal communication skills.</li><li>
Experience with or knowledge of technical and system applications.</li><li>
Excellent troubleshooting skills.</li><li>
Experience with or knowledge with various JHA products and services.</li><li>
Knowledge of Microsoft SQL Studio Manager and connecting to SQL Servers.</li></ul><p>
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We&rsquo;re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.</p><p><b>
Why Jack Henry?</b></p><p>
At Jack Henry, we live by the motto: &ldquo;<i>Do the right thing, do whatever it takes, and have fun.&rdquo;</i> It&rsquo;s more than a tagline, it&rsquo;s the foundation of our culture. We recognize that our associates are the key to our success, and we&rsquo;re deeply committed to their wellbeing. That&rsquo;s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.</p><p>
We&rsquo;re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.</p><p><b>
Culture of Commitment</b></p><p>
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It&rsquo;s this shared commitment that drives our success. We&rsquo;re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they&rsquo;re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.</p><p><b>
Equal Employment Opportunity</b></p><p>
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.</p><p>
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.</p><p><i>
Requests for full corporate job descriptions may be requested through the interview process at any time.</i></p></div>

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