technical support representative

LOFTY INC.

<div>Description:
<p>
As a <b>Technical Support Representative</b>, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Lofty platform.</p><ul><li>
Resolve all issues sent by the client through email, call and chat.</li><li>
Should best resolve it with product knowledge or help center.</li><li>
Responsible being the middle person between the client and teach if JIRA is created.</li><li>
Follow ups on the client for all unresolved tickets.</li><li>
Responsible for answering inbound calls.</li><li>
Should best resolve it with product knowledge, help center, Confluence.</li><li>
Follow up on JIRA within 3 days - delivery of resolution or following up with the client.</li><li>
From time to time, be able to upsell leaden or add on.</li></ul>
Requirements:
<p>
At least 1 year relevant experience in TSR</p><p>
Willing to do onsite work and night shift</p></div>

Technical Support Representative

Pencor Services

<div><p><b>Company:</b> PenTeleData</p>
<p><b>
WFH 2 Day Flex Shifts:</b> 3PM-11PM (after training, includes weekends and holidays as scheduled)</p><p></p><p><b><i><br>
Pencor and its subsidiaries are Equal Opportunity Employers</i></b></p><p></p><p><b><br>
Next paid training class will start on June 1, 2026 and will be conducted Monday-Friday 7AM-3PM for 3-4 weeks. Candidates must be able to commit to the full training period in order to be considered.</b></p><p></p><p><b><br>
Employees are required to work &quot;in house&quot; during their probationary period. Once completed, employees may be switched to a hybrid work-from-home schedule, as long as required performance metrics have been met. Work-from-home status is subject to change based on performance.</b></p><p></p><p><b><i><br>
Work-from-Home Requirements:</i></b></p><br>
<ul>
<li>Established residency in Pennsylvania</li>
<li>A quiet space, free from distraction during work hours.</li>
<li>An Internet connection of at least 100 Mbps, preferably hard-wired (Ethernet) from the modem to your company-provided equipment</li>
<li>Must maintain minimum performance metrics as defined by leadership</li>
<li>In the event of disruptions resulting in a poor Internet connection or in-home disruption to perform work, must be able to report to the office</li></ul><br>
<p></p>
<p>
Technical Support Representatives are the first point of contact for many customers. Providing outstanding service and exceptional support, as well as fostering positive interactions with customers are our top priorities. These values continue to strengthen our relationships with customers and set us apart in this fast-paced, growing industry.</p><p></p><p><br>
General duties include:</p><br>
<ul>
<li>Handling customer interactions via inbound and outbound calls, chats and emails</li>
<li>Troubleshooting an array of support calls for various products and services offered by PenTeleData and its partners</li>
<li>Working with other teams and departments to route calls and cases</li>
<li>Maintaining appropriate records of customer interactions</li>
<li>Performing special project work as assigned by leadership</li>
<li>Other duties as assigned</li></ul><br>
<p></p>
<p><b>
Qualifications:</b></p><br>
<ul>
<li>H.S. Diploma or G.E.D.</li>
<li>Established residency in Pennsylvania</li>
<li>Previous experience interacting with customers on a daily basis</li>
<li>Troubleshooting experience with Windows, Macintosh and mobile platforms recommended</li>
<li>Troubleshooting experience involving various computer issues recommended</li>
<li>Understanding basic networking and internet terminology and software</li>
<li>Strong Communication Skills - Oral and written</li>
<li>Strong Typing / Data Entry Skills</li>
<li>Excellent Customer Service Skills / Soft Skills</li>
<li>Strong Organizational Skills</li>
<li>Ability to multitask in a face-paced environment</li>
<li>Ability to adapt to change and the changing needs of the company</li>
<li>Ability to work effectively and professionally both independently as well as part of a team</li></ul><br>
<p></p>
<p>
INDHP</p></div>

Rheem Manufacturing

<div><p>The <b>Technical Support Representative </b>is responsible for rendering knowledgeable assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues related to multiple product types.
</p><p>This position will serve our <b>Water Heating Division, </b>located in <b>Montgomery, AL.</b></p></div>
<br><p></p><div><ul><li><p>RESPONSIBILITIES</p></li></ul></div>
<br><div><ul><li><p>Exhibit a high level of customer service diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
</p></li><li><p>Understand technical product specifications and water heater fundamentals for multiple product types and be able to communicate this information to the caller. *
</p></li><li><p>Understand product operation for multiple product types and communicate this information to callers.
</p></li><li><p>Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions for multiple product types. Record and document problems and resolutions offered in CRM.
</p></li><li><p>Explain and interpret warranties to customers as they apply to products.
</p></li><li><p>Process and follow-up on warranty claims authorized by Technical Support, place orders for replacement warranty parts, and dispatch service contractors as required.
</p></li><li><p>Exhibit a level of mastery when using the company&rsquo;s computer systems related to the job functions.
</p></li><li><p>Exhibit a basic understanding of water heater sizing
</p></li><li><p>Must attend work regularly.</p></li></ul></div>
<br><p></p><div><p>QUALIFICATIONS</p></div>
<br><div><ul><li>High school diploma or general education degree (GED)
</li><li>Customer Facing work experience
</li><li>Basic troubleshooting experience
</li><li>Basic Computer Data Entry Skills (Will be Assessed)
</li><li>Two years of experience as a Technical Support Rep I. Equivalent experience in a related field, equivalent applicable training, or combination of all may substitute above requirement.
</li><li>Meets basic required skills, knowledge, and abilities of Technical Support Rep I
</li><li>Ability to read, write, and comprehend technical instructions, short correspondence, and memos
</li><li>Ability to carry out instructions furnished in written, oral, or technical diagram form
</li><li>Ability to understand basic wiring diagrams
</li><li>Ability to prioritize multiple tasks and deal with numerous interruptions
</li><li>Completed Career Path Development process for a Technical Support Rep II, or equivalent experience
</li><li>Received &quot;Meets Standards&quot; in all areas of their most recent employee review as a Technical Support Rep I
</li><li>Demonstrated ability to work well with others in a team environment
</li><li>Able to work weekends, staggered shifts, and holidays
</li><li>History of regular and consistent attendance at work
</li></ul><p><b>HOW TO STAND OUT
</b></p>Field experience servicing either electric or gas appliances<ul><li>-water heaters
</li><li>Customer service related experience in a call center providing technical support
</li><li>Bilingual in French/English or Spanish/English
</li><li>Attention to detail
</li><li>Continuous learning
</li>Standardized work<br>
<li>
</li></ul><p></p><p>As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
</p><ul><li>Adapting
</li><li>Business Understanding
</li><li>Collaborating
</li><li>Communicating Effectively
</li><li>Continuously Improving
</li><li>Customer-Orientation
</li><li>Developing Self
</li><li>Focusing on Results
</li><li>Influencing
</li><li>Managing Relationships
</li><li>Managing Work
</li><li>Problem Solving &amp; Decision Making
</li></ul><p>Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
</p><p>#LI-EM1
</p><p>#LI-hybrid</p></div>

Technical Support Representative I

Uniguest

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b>Position Summary</b><br>
Uniguest's Tier II Tech Support Representative provide second-tier technical support for Uniguest customers via telephone, chat, and support portal. Tier 2 takes ownership of break/fix customer issues and represents a higher level of resolution skill and customer satisfaction for our business. In this remote position, you will contribute to the IP of Uniguest and support the mission of the company and the tech support group.<p><b><br>
Primary Responsibilities</b></p><ul><li>
Provide technical support for customers by troubleshooting a variety of applications and product lines.</li><li>
Assist Tier 1 agents by providing guidance, clarifying processes, and reinforcing best practices to improve first-call resolution rates.</li><li>
Encourage and promote the use of the Knowledge Base, identifying areas for improvement and training Tier 1s on effective usage.</li><li>
Take ownership of complex customer issues, ensuring timely resolution while minimizing unnecessary escalations.</li><li>
Work with customers and their IT teams to resolve long-duration issues effectively.</li><li>
Provide one-on-one coaching for Tier 1 agents to help them grow and develop.</li><li>
Help manage the Tier 2 case backlog by properly categorizing, prioritizing, and actively working cases.</li><li>
Ensure accurate and thorough documentation in the Uniguest case system.</li><li>
Complete assigned projects, including account organization, documentation, and process improvements.</li><li>
Escalate cases appropriately to higher Tier or Supervisor when necessary.</li><li>
Bring creative solutions and innovation to drive continuous improvement.</li><li>
Maintain a strong understanding of Uniguest procedures and policies, setting an example for coworkers.</li><li>
Performs other related duties as needed.</li></ul><p><b>
Experience &amp; Skills</b></p><ul><li>
Preferred: Candidates with or pursuing an associate&rsquo;s degree in an IT-related field; certifications such as A+, Network+, MCP, Linux, etc. are a plus.</li><li>
Passion for technology, customer service, and taking on increased responsibilities.</li><li>
Strong written and verbal communication skills to support both technical and non-technical users.</li><li>
Ability to work independently and collaboratively with a proactive, problem-solving mindset.</li><li>
Advanced soft skills with a focus on customer satisfaction and turning customers into promoters.</li><li>
Goal-oriented yet adaptable to shifting priorities and business needs.</li><li>
Passion for delivering top-tier customer support in a 24x7x365 environment.</li></ul><p><b>
Require Qualifications</b></p><ul><li>
Previous Tier 1 experience with proven performance and ability to handle escalations effectively.</li><li>
Strong troubleshooting skills in both software and hardware.</li><li>
Excellent customer service skills with a proactive and problem-solving mindset.</li><li>
Strong troubleshooting skills with software and hardware, including PCs, printers, wired/wireless networking, and peripherals.</li><li>
Familiarity with Windows OS, macOS and Linux.</li></ul><p><b><br>
About Uniguest</b><br>
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more &ndash; all designed to deliver a consistent and safe experience to our clients&rsquo; customers.</p><p><i>
Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.</i></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
Sunday - Thursday<br>
10 am - 6:30 pm Central Time</div>

Technical Support Representative, Tier II

<b>Description:</b><br>
<b>Handle Customer Escalations:</b> Be the main point of contact for customer issues that cannot be resolved by front-line representatives. Resolve Complex Issues: Thoroughly investigate escalated cases to find the root cause and determine the best solution. Support Front-line Representatives: Guide and support front-line representatives in handling difficult customer situations, ensuring they follow company policies. Advocate for Customers: Speak up for customers to ensure their concerns are addressed quickly and satisfactorily, with a focus on keeping them happy. Effective Communication: Communicate well with customers and internal stakeholders, including managers and other departments, to find solutions and provide updates. Accurate Documentation: Keep detailed records of all escalated cases, including actions taken, resolutions offered, and any necessary follow-up, following company policies and regulations. Analyze Performance: Identify trends and patterns in escalated cases to uncover underlying issues, areas for improvement, and opportunities to enhance customer satisfaction and efficiency. Continuous Improvement: Continuously evaluate and improve escalation processes and procedures to streamline operations, reduce escalations, and enhance the overall customer experience.
<br><br>
<b>Requirements:</b><br>
<b>Task Allocation:</b> Assign tasks and responsibilities to team members based on their skills, workload, and priorities, ensuring equitable distribution of workloads. Priority Setting: Determine the priority level of each task based on urgency, impact on customers, and business objectives, and communicate these priorities to team members accordingly. Task Tracking: Monitor the progress of tasks assigned to team members, keeping track of deadlines, milestones, and dependencies to ensure timely completion. Problem Resolution: Assist team members in overcoming obstacles and resolving issues that may arise during task execution, providing guidance, support, and resources as needed. Communication: Facilitate clear and effective communication within the team, including regular updates on task status, changes in priorities, and important information relevant to task execution. Performance Monitoring: Evaluate the performance of team members in completing assigned tasks, providing feedback, coaching, and recognition to encourage continuous improvement and high performance. Page 3 Task Documentation: Ensure accurate and thorough documentation of tasks, including task descriptions, requirements, progress updates, and outcomes, to facilitate knowledge sharing and accountability. Process Improvement: Identify opportunities to streamline task management processes, and improve efficiency

Technical Support Representative Team Leader

<div><p>HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!</p>
<p>
HME is currently looking for a<b> Technical Support Representative, Temp to Hire, 100% remote, </b>for our call center. The Call Center is open <b>Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM to 3:30 PM/PST.</b><b> </b>Candidates must be willing to work a flexible 40-hour work week, and reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.</p>
<p><b>
What you will do in the position:</b></p>
<ul>
<li>Answer incoming calls from customers and installers</li>
<li>Provide operation, troubleshooting, maintenance, and installation support</li>
<li>Promote and maintain positive customer relations</li>
<li>Provide troubleshooting and repair support to installers and customers over the telephone</li>
<li>Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities</li>
<li>Administer service programs to effectively correct service issues</li>
<li>Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting</li>
<li>Prepare and maintains daily logs and records</li>
<li>Identify and makes recommendations for product improvement</li>
<li>Training will be provided</li>
</ul>
<p><b>What you will need to succeed in this position:</b></p>
<ul>
<li>Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)</li>
<li>Excellent verbal and written communication</li>
<li>Proven excellent attendance history in your previous employment</li>
<li>Computer literacy in various applications including e-mail, MS Office Suite, and customer databases</li>
<li>Must have flexibility with shifts, including weekend coverage</li>
</ul>
<p>Pay Rate is $19.00 - $21.00/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.</p>
<p>
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job. The employee must regularly lift and move up to 10 pounds.</p></div>

Technical Support Representative I (Remote), Temp to Hire

OUTCOMES

<p>JOB SUMMARY</p><p>The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.</p><p><b>ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b></p><p><b>Customer Interaction</b></p><ul><li>Respond promptly and professionally to inbound calls and other communication channels.</li><li>Provide accurate and relevant information to clients regarding products, programs, and services.</li><li>Address client inquiries and concerns with a customer-centric approach.</li></ul><p><b>Issue Resolution</b></p><ul><li>Identify and troubleshoot client issues, escalating them appropriately when necessary.</li><li>Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.</li><li>Offer effective and timely solutions to meet client needs.</li></ul><p><b>Product Knowledge</b></p><ul><li>Maintain a comprehensive understanding of the company's products, programs, and services.</li><li>Stay informed about updates and changes in offerings to assist clients effectively.</li><li>Utilize and maintain product knowledge base.</li><li>Submit Knowledge Base articles to be verified by Senior Staff, and revise when needed per KPI.</li></ul><p><b>Process Adherence</b></p><ul><li>Adhere to standard processes and procedures in handling client interactions.</li><li>Ensure compliance with established protocols for issue resolution</li></ul><p><b>Team Collaboration</b></p><ul><li>Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.</li><li>Communicate regularly with team members to share insights and updates.</li></ul><p><b>Documentation</b></p><ul><li>Accurately record and document client interactions and resolutions.</li><li>Keep detailed and organized records for reference and reporting purposes.</li></ul><p><b>Client Retention</b></p><ul><li>Offer alternative solutions when appropriate with the goal of retaining clients' business.</li><li>Analyze client needs and recommend relevant features to enhance their experience.</li></ul><p><b>Continued Development</b></p><ul><li>Stay current with industry information, changes, and updates to provide informed support.</li></ul><p><b>Adaptability</b></p><ul><li>Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.</li></ul><p><b>Ad-hoc Support</b></p><ul><li>Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.</li></ul><p><b>KNOWLEDGE &amp; REQUIREMENTS</b></p><ul><li>Experience in a technical call center environment preferred.</li><li>Certified Pharmacy Technician preferred.</li><li>Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.</li><li>Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.</li><li>Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure</li></ul><p><b>EDUCATION &amp; EXPERIENCE REQUIREMENTS</b></p><ul><li>Minimum years of work experience: 2 years</li></ul><p>Pay: $22.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Are you able to work on site Monday-Friday from 8-5 CST?</li></ul><p>Experience:</p><ul><li>Technical support: 2 years (Preferred)</li><li>Computer literacy: 2 years (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>West Des Moines, IA 50266 (Required)</li></ul><p>Work Location: In person</p>

Customer Support Representative

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Technical Support Representative

Technical Support Representative

Technical Support Representative I

Technical Support Representative, Tier II

Technical Support Representative Team Leader

Technical Support Representative I (Remote), Temp to Hire

Customer Support Representative