product specialist

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customer support specialist Jobs in Cairo Egypt

customer support specialist

desktop support engineer l1 eg Jobs in Cairo Egypt

desktop support engineer l1 eg

help desk analyst

technical support specialist

Talaat Moustafa Group

<div>
 
 
 Duties and responsibilities
 
 
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for employees seeking technical assistance over the ticket system, phone, or email and ensure they are resolved in a timely manner based on the daily priority list.
 </li>
 <li>
 Follow and implement the company's data security rules.
 </li>
 <li>
 Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
 </li>
 <li>
 Following up with clients to ensure the problem is resolved.
 </li>
 <li>
 Perform remote troubleshooting through diagnostic techniques.
 </li>
 <li>
 Evaluates system potential by testing the compatibility of new programs with existing programs.
 </li>
 <li>
 Diagnosing and solving Server software or applications faults (Antivirus Microsoft Office ..Etc.).
 </li>
 <li>
 Processing customer correspondence Handle escalated calls or escalated customer issues.
 </li>
 <li>
 Achieve Key Performance Indicator targets to meet business goals and objectives.
 </li>
 <li>
 Keep inventory of all IT equipment, software, and license users.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Experience of 1 year in a similar field.
 </li>
 <li>
 MCSA Certification is a preferred.
 </li>
 <li>
 N+ Certification is preferred.
 </li>
 <li>
 A+ Certification is preferred.
 </li>
 <li>
 Basic network troubleshooting is a must.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to handle tasks under pressure.
 </li>
 <li>
 Excellent English Commands.
 </li>
 <li>
 Strong documentation skills.
 </li>
 <li>
 An ability to follow internal processes.
 </li>
 </ul>
 
 
</div>

Technical Support Specialist

Intellias

<div>
 
 
 About US:
 
 
 
 Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
 
 
 
 
 
 
 Requirement:
 
 
 <ul>
 <li>
 2-3 years of experience as a L2/L3 support specialist
 </li>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in Computer Science or related fields
 </li>
 <li>
 
 Strong experience with Magento 2.4 is a big plus
 
 </li>
 <li>
 Good understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc
 </li>
 <li>
 Experience with MS Azure, AWS or Google Cloud will be a plus
 </li>
 <li>
 
 Hands-on experience in application or web application support
 
 </li>
 <li>
 
 Good understanding of SQL
 
 </li>
 <li>
 
 Experience with Postman
 
 </li>
 <li>
 
 Good understanding of HTTP Technologies
 
 </li>
 <li>
 
 Good TCP/IP knowledge
 
 </li>
 <li>
 Experience with monitoring tools (e.g. NewRelic, Prometheus, Grafana, ELK, Splunk, etc)
 </li>
 <li>
 Experience with REST API
 </li>
 <li>
 Understanding of CI/CD process and implementation experience
 </li>
 <li>
 Strong knowledge of Service Desk activities, Incident and Problem management principles and best-practices
 </li>
 <li>
 Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc
 </li>
 <li>
 Strong communication skills, soft skills and stress-resistance is a must
 </li>
 <li>
 Good English level is required, both spoken and written (B2)
 </li>
 <li>
 Empathy, psychology and trusted communication building skills are a plus
 </li>
 <li>
 
 The role requires a background in more advanced technical support (L2/L3) and direct customer interaction. Customer support experience is crucial for this position.
 
 **
 </li>
 </ul>
 
 
 
 
 
 Nice to have:
 
 
 <ul>
 <li>
 Experience working in large or enterprise-level organizations
 </li>
 <li>
 Familiarity with corporate processes, compliance rules, and structured communication channels
 </li>
 <li>
 Understanding of ITSM frameworks (e.g. ITIL) and adherence to Change, Incident, and Problem Management procedures
 </li>
 <li>
 Experience operating within environments that require strict documentation, traceability, and approval flows
 </li>
 <li>
 Ability to collaborate effectively across multiple teams and departments (e.g. Development, QA, Operations, Business stakeholders)
 </li>
 <li>
 Awareness of security, privacy, and governance standards typical for global companies
 </li>
 <li>
 Strong understanding of escalation paths, reporting lines, and responsibility segregation
 </li>
 <li>
 Ability to balance speed of issue resolution with compliance to organizational policies
 </li>
 </ul>
 
 
</div>

Senior Support Engineer

Centric Brands

<div>
 
 About Us
 
 
 
 Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women&rsquo;s, men&rsquo;s and kid&rsquo;s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company&rsquo;s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.
 
 
 
 Overall Responsibilities
 
 
 
 
 Specific Responsibilities Would Include
 
 
 
 Handle end to end product&rsquo;s technical support till all necessity tech quality standard into bulk production, ensure right cost, right on-time delivery.
 
 
 <ul>
 <li>
 Kickoff &amp; Line review precaution
 </li>
 <li>
 Critical technical issue/children safety call out
 </li>
 <li>
 TP technical clarification
 </li>
 <li>
 Difficult style technical support to vendor
 </li>
 <li>
 Sample matrix arrangement to follow up WIP delivery &amp; quality consistency
 </li>
 <li>
 FIT/PP evaluation
 </li>
 <li>
 Trim &amp; fabric verification with Mer
 </li>
 <li>
 Design &amp; construction checking Sample
 </li>
 <li>
 Measurement checking
 </li>
 <li>
 Fit photo taking
 </li>
 <li>
 CAD Pattern verification/correction
 </li>
 <li>
 Comment writing
 </li>
 <li>
 PLM system
 </li>
 <li>
 Upload sample report
 </li>
 <li>
 Mock up suggestion &amp; reviewing
 </li>
 <li>
 VC Fit with vendor
 </li>
 <li>
 Technical issues verify to customer
 </li>
 <li>
 3D sample
 </li>
 <li>
 Follow up with vendor for e-pattern correction &amp; layout
 </li>
 <li>
 PP meeting &amp; TOP
 </li>
 <li>
 Technical support to vendor
 </li>
 <li>
 Critical technical call out, linking to QC
 </li>
 <li>
 Technical clarification with Mer/customer
 </li>
 <li>
 Team enhancement management
 </li>
 <li>
 Daily sample log in chart &amp; OTS
 </li>
 <li>
 Vendor enhancement management
 </li>
 <li>
 SOP to monitor factory utilization of block and brand pattern
 </li>
 <li>
 Safety Case learning
 </li>
 <li>
 Conduct sampling approval process and ensure on timely submission along with good execution.
 </li>
 <li>
 Collaborate with merchandisers, buyers, suppliers, follow up T&amp;A (WIP) with flexible technical support, ensure on-time delivery regularly.
 
 
 </li>
 </ul>
 
 Our Best Fit Candidate Would Have
 
 
 
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Proven at least 5 working experience in wear tech
 </li>
 <li>
 Up to date with the latest garment design-construction trends and best practices
 </li>
 <li>
 Knowledge of garment manufacturing, including construction, fabrication, trim and print techniques, and sensibility for costing/design
 </li>
 <li>
 Ability to resolving variety fitting issues &amp; modify pattern by CAD, Gerber preferred
 </li>
 <li>
 Bachelor&rsquo;s Degree in Garment engineering or related field
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Proficient in Microsoft Office, Adobe products, Excel, PPT, MS Team, drawings
 </li>
 <li>
 Flex PLM system experience will be a plus
 
 
 </li>
 </ul>
 
 Competency Requirements (if Applicable)
 
 
 
 
 Behavioral Competencies:
 
 
 
 <ul>
 <li>
 Decision Making
 </li>
 <li>
 Communication
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Conflict Management and Problem Solving
 </li>
 <li>
 Time Management and Driving Execution
 
 
 </li>
 </ul>
 
 Language Proficiency:
 
 
 
 Fluent in: English
 
 
 
 Specific Working Conditions
 
 
 
 Frequency of Travel or Vendor VC: As required
 
 
</div>

Designer, Technical Design

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25204918
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Sheraton Cairo Hotel &amp; Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Follow all company policies and procedures; protect company assets. Address guests&rsquo; service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.
 
 
 Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

IT Specialist

Travelport

<div>
 
 We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
 
 
 
 Travel obsessed? Big tech fan? Hey, you&rsquo;re in good company. If you want to be part of the industry that makes the world go round, then look no further.
 
 
 
 Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can&rsquo;t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we&rsquo;re looking for the best thinkers to help us do it.
 
 
 We&rsquo;re hiring right now for a
 
 Premier Helpdesk Analyst - English/French !
 
 Search for #Travelport on LinkedIn and hear from our amazing team.
 
 
 
 
 
 
 How you&rsquo;ll make an impact:
 
 
 
 We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
 
 
 
 
 
 
 Your role in action:
 
 
 <ul>
 <li>
 Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
 </li>
 <li>
 Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
 </li>
 <li>
 Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
 </li>
 <li>
 Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
 </li>
 <li>
 Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers, including MyTravelport.
 </li>
 </ul>
 
 
 
 
 
 Could this be you?
 
 
 <ul>
 <li>
 At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment.
 
 GDS knowledge &ndash; Galileo GDS experience required.
 
 Candidates with experience in other GDS systems would also be considered.
 </li>
 <li>
 Experience with CETS or any other leisure tool is welcome but not required.
 </li>
 <li>
 Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
 </li>
 </ul>
 
 
 
 
 
 Discover why our teams love working here:
 
 
 
 We&rsquo;re a diverse and inclusive workforce, representative of the communities and customers we serve. We&rsquo;re committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.
 
</div>

Premier Helpdesk Analyst - English/French

MADKOUR

<div>
 
 
 Job Summary:
 
 
 
 We are seeking an experienced
 
 Talent Acquisition Specialist
 
 to manage end-to-end recruitment for technical, engineering, non-engineering within a fast-paced
 
 EPC environment
 
 . The role will support multiple projects and business units, ensuring timely hiring aligned with project schedules and workforce planning.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Recruitment &amp; Sourcing
 
 
 <ul>
 <li>
 Manage the full recruitment lifecycle for
 
 engineering, technical, and support roles
 
 (site &amp; head office).
 </li>
 <li>
 Source candidates through job portals, LinkedIn, and recruitment platforms.
 </li>
 <li>
 Build and maintain a strong talent pipeline.
 </li>
 </ul>
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Partner with hiring managers and project teams to understand manpower requirements and timelines.
 </li>
 <li>
 Coordinate interviews, assessments, and offer processes.
 </li>
 </ul>
 
 
 Employer Branding &amp; Talent Pools
 
 
 <ul>
 <li>
 Support employer branding initiatives and recruitment campaigns.
 </li>
 <li>
 Maintain talent databases for future project mobilization.
 </li>
 </ul>
 
 
 Reporting &amp; Compliance
 
 
 <ul>
 <li>
 Prepare recruitment reports (time-to-fill, hiring status, sourcing effectiveness).
 </li>
 <li>
 Ensure recruitment processes comply with company policies and Egyptian labor law.
 </li>
 <li>
 Maintain accurate recruitment records and documentation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in
 
 Human Resources, Business Administration, or a related field
 
 .
 </li>
 <li>
 
 3&ndash;5 years
 
 of experience in talent acquisition, preferably within
 
 EPC, construction, engineering, or industrial companies
 
 .
 </li>
 <li>
 Proven experience hiring for
 
 engineering, technical, and site-based roles
 
 .
 </li>
 <li>
 Strong sourcing skills using LinkedIn Recruiter and job portals.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Ability to work under pressure and meet project-driven deadlines.
 </li>
 <li>
 Excellent knowledge of Oracle Recruitment system for job posting, candidate tracking, and onboarding.
 </li>
 </ul>
 
 If interested, please send your updated resume in a PDF format to: jobs@madkour.com.eg mentioning the job title in the e-mail subject.
 
</div>

Talent Acquisition Specialist

Accenture

<div>
 
 Job Description:
 
 
 
 Accenture is seeking a hands-on
 
 SAP REX Specialist
 
 to drive the implementation and optimization of
 
 Revenue Accounting and Revenue Recognition
 
 processes in a major SAP transformation program. This role focuses on configuring SAP REX functionalities, validating revenue processes, ensuring compliance with accounting standards, and supporting end-to-end revenue lifecycle management. The SAP REX Specialist will collaborate closely with business users, technical teams, and third-party partners to deliver accurate, timely, and audit-compliant revenue solutions.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Configure and maintain SAP REX processes, including Revenue Recognition, Contract Accounting, Billing Integration, and Revenue Reporting.
 
 </li>
 <li>
 Collaborate with Finance and business stakeholders to analyze revenue processes, define requirements, and validate revenue postings in the system.
 
 </li>
 <li>
 Support testing activities by developing test scripts, executing unit testing and integration testing, and validating results to ensure compliance with accounting standards (IFRS 15 / ASC 606).
 
 </li>
 <li>
 Assist in data migration, reconciliation, and cutover activities related to revenue and contract data.
 
 </li>
 <li>
 Identify and resolve functional issues, defects, and discrepancies in revenue accounting processes, escalating critical items when necessary.
 
 </li>
 <li>
 Maintain comprehensive documentation of configurations, workflows, validation results, and reconciliation reports.
 
 </li>
 <li>
 Act as a subject matter expert on SAP REX, providing guidance on best practices, process improvements, and compliance requirements.
 
 </li>
 <li>
 Participate in workshops, meetings, and governance sessions, ensuring alignment and timely delivery of revenue-related solutions.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 5+ Years of Experience in SAP FICO REX including Revenue Recognition, Contract Accounting, and Billing Integration.
 
 </li>
 <li>
 Strong expertise in SAP REX functionalities, including Revenue Recognition, Contract Accounting, and Billing Integration.
 
 </li>
 <li>
 Proven experience in implementing and optimizing revenue accounting processes in SAP environments.
 
 </li>
 <li>
 Familiarity with accounting standards such as IFRS 15 and ASC 606, with experience in ensuring compliance during solution delivery.
 
 </li>
 <li>
 Practical knowledge of data migration, reconciliation, and cutover activities for revenue and contract data.
 
 </li>
 <li>
 Excellent problem-solving and analytical skills, with the ability to resolve functional issues and discrepancies effectively.
 
 </li>
 <li>
 Strong communication and collaboration skills to engage with business users, technical teams, and third-party partners.
 
 </li>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, or a related field; advanced degree or certifications (e.g., SAP certifications) preferred.
 
 
 
 </li>
 
 Why Join Accenture?
 
 
 
 At Accenture, you&rsquo;ll be part of a global team driving innovation and delivering exceptional results for our clients. We offer a collaborative environment, opportunities for professional growth, and the chance to work on transformative projects that shape industries and improve lives.
 
 
</div>

SAP FIN REX Senior Consultant

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