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technical support engineer Jobs in Cairo Egypt

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administration specialist

technical support specialist

Schneider Electric

<div>
 
 As a
 
 Primary Technical Support Specialist
 
 , you will be the trusted advocate to customers, ensuring seamless product experience and satisfaction. Your key responsibilities include:
 
 
 
 
 <ul>
 <li>
 
 Product Selection &amp; Compliance
 
 </li>
 <li>
 Recommend products that meet customer requirements and applications, including legacy cross-references.
 </li>
 <li>
 
 Customer Guidance
 
 </li>
 <li>
 Provide clear instructions for product operation and quick-start processes.
 </li>
 <li>
 
 Responsive Communication
 
 </li>
 <li>
 Address basic equipment-related requests promptly and accurately.
 </li>
 <li>
 
 Post-Sales Support
 
 </li>
 <li>
 Assist customers with installation and setup of products&amp; Provide remote troubleshooting to resolve technical issues efficiently.
 </li>
 <li>
 
 Promotional Engagement
 
 </li>
 <li>
 Facilitate workshops and seminars; support sales teams in recommending products to decision-makers.
 </li>
 <li>
 
 Customer-Centric Improvement
 
 </li>
 <li>
 Drive added value through continuous improvement initiatives and identify sales opportunities via customer interactions.
 </li>
 <li>
 
 Detailed Specifications
 
 </li>
 <li>
 Provide accurate product and pricing details to support informed decisions.
 </li>
 <li>
 
 Customer Satisfaction
 
 </li>
 <li>
 Enhance customer experience, measured quarterly through surveys and quality checks.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The IT Specialist plays a key role in supporting the organization&rsquo;s IT operations by ensuring the smooth functioning of computer systems and related technologies. The purpose of this role is to provide end users with reliable support so they can effectively carry out their daily work tasks.
 
 
 The position requires the ability to receive, prioritize, document, and resolve help requests raised by end users. This often includes direct hands-on technical assistance, proactive communication, and timely escalation of issues when needed. By maintaining system reliability and user satisfaction, the IT Specialist contributes directly to the overall performance and efficiency of the department.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Provide first-line support by receiving and accurately diagnosing user incidents, ensuring that problems are clearly understood before initiating corrective actions.
 </li>
 <li>
 Resolve issues independently whenever possible and escalate cases promptly to higher support levels if the resolution is beyond the assigned authority or expertise.
 </li>
 <li>
 Ensure that all communication with users is carried out in a clear, professional, and service-oriented manner, reinforcing user confidence in the IT function.
 </li>
 <li>
 Participate actively in on-call or after-hours support schedules, providing continuity of IT services outside regular working hours.
 
 
 </li>
 </ul>
 
 Service Management
 
 
 
 <ul>
 <li>
 Adhere to and help enforce established Service Level Agreements (SLAs), ensuring that user requests and incidents are addressed within agreed timeframes.
 </li>
 <li>
 Document all actions taken in response to incidents or service requests, maintaining accurate records in the ticketing and tracking systems.
 </li>
 <li>
 Assist in managing IT tools, equipment, and resources, ensuring they are maintained in proper working condition and used responsibly.
 </li>
 <li>
 Carry out additional duties assigned by the IT Support Supervisor, supporting the team&rsquo;s overall goals and operational priorities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, IT, computer engineering, or any related field.
 </li>
 <li>
 A strong command of both English and Arabic is required, with fluency in speaking, reading, and writing. Knowledge of French is considered an additional advantage.
 </li>
 <li>
 Solid knowledge of Microsoft Office applications and their practical use in a business environment.
 </li>
 <li>
 Familiarity with Microsoft Desktop Operating Systems and Windows Server administration is required to effectively support end users.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 A working understanding of computer networking, including the basic configuration and troubleshooting of switches, routers, and wireless access points.
 </li>
 <li>
 Familiarity with the operation and maintenance of print drivers, print servers, and multifunction printers.
 </li>
 <li>
 Ability to communicate emerging problems or recurring issues to supervisors in a timely and structured manner.
 </li>
 <li>
 Demonstrated ability to interpret and work with technical documentation, including work orders, instruction sheets, and system-related manuals.
 </li>
 <li>
 Awareness of IT and software assurance practices, including cyber security, system recovery, software licensing, and IT security fundamentals.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3-5 years&rsquo; professional experience in an IT support or technician role.
 </li>
 <li>
 Hands-on experience in supporting and troubleshooting Windows Operating Systems, O365 Suite of Applications, and general computer hardware.
 </li>
 <li>
 Exposure to enterprise applications and systems such as ERP systems, SharePoint, Maximo, and MS O365.
 </li>
 <li>
 Experience in monitoring, supporting, and maintaining computers, software applications, and accessories in a professional setting.
 </li>
 <li>
 Practical experience working with service delivery based on SLAs, ensuring responsiveness and accountability.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 The ability to plan and organize work effectively to meet set deadlines and deliver on commitments.
 </li>
 <li>
 A calm and constructive approach when faced with conflict or high-pressure situations, showing resilience and problem-solving ability.
 </li>
 <li>
 A proactive, dependable, and disciplined attitude toward assigned tasks, with a willingness to take initiative.
 </li>
 <li>
 Strong communication and interpersonal skills, enabling effective collaboration with colleagues, supervisors, and end users.
 </li>
 <li>
 A cooperative team spirit that encourages knowledge sharing and mutual support within the IT team.
 </li>
 <li>
 Accountability for work outcomes, demonstrating integrity and commitment to service quality in every task undertaken.
 </li>
 </ul>
</div>

IT Specialist

Sumerge

<div>
 
 Sumerge's Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions.
 
 
 The Support team takes our deep technical expertise and tailors proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
 
 
 Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Leverages support processes, systems, and tools to resolve a variety of technical problems
 </li>
 </ul>
 <ul>
 <li>
 Reaches clients either via phone, email or chat with an appropriate action plan
 </li>
 <li>
 Owns problems through resolution, properly escalate unresolved issues to appropriate internal teams (software developers, system admins ...etc)
 </li>
 <li>
 Manages, prioritizes, and responds to cases within defined SLA's
 </li>
 <li>
 Provides prompt, efficient, detailed, customer-oriented service
 </li>
 <li>
 Creates and maintains problem resolution procedures
 </li>
 <li>
 Ensures all issues are properly logged
 </li>
 <li>
 Investigates application issues and customer-driven production problems
 </li>
 <li>
 Performs technical troubleshooting of issues, resolution and document the solution for issues
 </li>
 <li>
 Identifies and develops tools, techniques, and procedures for improving the performance, availability, and reliability of applications
 </li>
 <li>
 Works with development and engineering teams to design and refine processes, procedures, and delivery mechanisms
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 0-2 years of relevant experience
 </li>
 </ul>
 <ul>
 <li>
 Bachelor's degree in Computer Science or equivalent education in a related discipline
 </li>
 </ul>
</div>

Associate TechOps & Support Engineer

ETISAL International Group

<div>
 
 We Are Hiring Technical Support For A Chat Account In Maadi, Cairo
 
 
 &bull;Monthly Incentives + Monthly Attendence Allownce
 
 
 &bull; Net Salary: From 11K To 14k Based on Your English Level
 
 
 &bull;Graduates Are Welcome
 
 
 &bull;Technical Background
 
 
 &bull;English Level B2
 
</div>

English Technical Customer Service (Chat Account)

Al-Futtaim

<div>
 
 
 Company: Al-Futtaim Corporate Services
 
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The
 
 IT Technical Support
 
 role serves as the first line of support for end-users, ensuring seamless operations through timely and effective resolution of hardware and software issues. This position plays a vital part in maintaining business continuity by responding to service desk requests, troubleshooting technical problems, and coordinating with internal and external teams to uphold service standards. Reporting to the
 
 Senior Manager &ndash; IT
 
 , the role is essential in driving high-quality technical support and enhancing user satisfaction across the organization.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 <ul>
 <li>
 Act as the primary point of contact for all user technical issues, delivering first- and second-level support in line with agreed SLAs.
 </li>
 <li>
 Resolve incidents through phone, email, remote support, or on-site troubleshooting to maintain high customer satisfaction.
 </li>
 <li>
 Coordinate with the AFG Service Desk to ensure timely handling of user requests and escalation where required.
 </li>
 <li>
 Provide analytical and technical solutions to address user needs and system challenges.
 </li>
 <li>
 Participate in team meetings to review pending cases, share updates, and contribute to continuous improvement initiatives.
 </li>
 <li>
 Support after-hours coverage as per the team roster.
 </li>
 </ul>
 
 
 
 
 
 Project Support
 
 
 <ul>
 <li>
 Execute assigned project tasks in alignment with project specifications, timelines, and quality guidelines.
 </li>
 <li>
 Coordinate with senior managers to understand project requirements and ensure adequate hardware and software support.
 </li>
 <li>
 Assist in IMAC (Install, Move, Add, Change) activities as required.
 </li>
 <li>
 Ensure tasks are completed within agreed timeframes and budgets.
 </li>
 </ul>
 
 
 
 
 
 Procurement &amp; Asset Support
 
 
 <ul>
 <li>
 Assist users in identifying IT procurement needs and provide justification for recommended hardware solutions aligned with business requirements
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Maintenance Management
 
 
 <ul>
 <li>
 Monitor vendor performance related to maintenance contracts to ensure adherence to SLAs.
 </li>
 <li>
 Maintain strong working relationships with vendors to secure reliable support and timely issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 This role requires analytical thinking, problem-solving, and the ability to work independently while ensuring alignment with organizational IT strategies. The IT Technical Support professional will identify recurring issues, recommend improvements, and maintain strong communication with end-users. The role demands a customer-focused approach and a commitment to reinforcing Al-Futtaim values across the user community.
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 Strong technical troubleshooting skills across hardware, software, and client computing technologies.
 </li>
 <li>
 Ability to manage multiple priorities, work independently, and communicate clearly with users.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Knowledge of Windows OS, MS Office, email systems, PC peripherals, and basic networking.
 </li>
 <li>
 Customer-centric mindset with adaptability and willingness to work in shifts.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 
 Certifications:
 
 MCSE, CCNA, ITIL, or equivalent is preferred.
 </li>
 <li>
 
 Experience:
 
 4&ndash;5 years of technical support experience across hardware, software, and basic network operations.
 </li>
 <li>
 Proven experience supporting desktops, laptops, POS systems, and mobile computing technologies.
 </li>
 <li>
 Strong knowledge of IT infrastructure components and end-user technologies.
 </li>
 </ul>
 
 
 
 
 
 Seniority Level
 
 
 
 Mid-level
 
 
 
 Industry
 
 
 
 Technology / Shared Services
 
 
 
 Employment Type
 
 
 
 Full-time
 
 
 
 Job Functions
 
 
 
 Information Technology, Technical Support
 
</div>

Support Engineer

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25167276
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
 
 
 Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests&rsquo; service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: Technical, Trade, or Vocational School Degree.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25179146
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt, 11757VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
 
 
 Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Qualifications Recommand&eacute;es
 
 
 
 Niveau d&rsquo;&eacute;tudes:Dipl&ocirc;me d&rsquo;un &eacute;tablissement d&rsquo;enseignement technique, de m&eacute;tiers ou professionnel.
 
 
 Exp&eacute;rience de travail connexe:Au moins 2 ans d&rsquo;exp&eacute;rience de travail connexe.
 
 
 Exp&eacute;rience de supervision:Aucune exp&eacute;rience de supervision.
 
 
 Permis ou certification:Aucune
 
 
 
 Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
 
 
 
 Les &eacute;tablissements Marriott Hotels s'efforcent d'&eacute;lever l'art de l'h&ocirc;tellerie en innovant d&egrave;s qu'ils le peuvent tout en pr&eacute;servant le confort propre &agrave; ce qui nous est familier partout dans le monde. En tant que collaborateur ou collaboratrice Marriott Hotels, vous nous aiderez &agrave; tenir notre promesse, celle d'une h&ocirc;tellerie de qualit&eacute;, toujours (&laquo; Wonderful Hospitality. Always &raquo;), en offrant un service attentionn&eacute;, sinc&egrave;re et novateur qui respecte et d&eacute;veloppe ce patrimoine vivant. Avec notre nom synonyme d'h&ocirc;tellerie partout dans le monde, nous vous accueillons avec fiert&eacute; pour d&eacute;couvrir les possibilit&eacute;s de carri&egrave;re chez Marriott Hotels. En rejoignant Marriott Hotels, vous int&eacute;grerez le portefeuille d'enseignes de Marriott International.
 
 Rejoignez
 
 une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de
 
 trouver
 
 un sens &agrave; votre vie professionnelle, de
 
 faire partie
 
 d'une &eacute;quipe internationale d'exception et de
 
 devenir
 
 la meilleure version de vous-m&ecirc;me.
 
 
 JW Marriott fait partie du portefeuille d'&eacute;tablissements de luxe de Marriott International et se compose de plus de 100 superbes &eacute;tablissements situ&eacute;s dans les villes portes d'acc&egrave;s &agrave; leur r&eacute;gion et dans les plus beaux sites de vill&eacute;giature partout dans le monde. Pour JW, nos collaborateurs et collaboratrices passent en premier. Parce que si vous vous sentez bien, notre client&egrave;le le sera aussi. Les collaborateurs et collaboratrices JW Marriott sont des personnes assur&eacute;es, innovantes, authentiques et intuitives qui poursuivent l'h&eacute;ritage laiss&eacute; par le fondateur de l'entreprise J. Willard Marriott, &agrave; qui l'enseigne doit son nom. Nos h&ocirc;tels offrent une exp&eacute;rience de travail unique, o&ugrave; vous ferez partie d'une communaut&eacute; et vivrez une v&eacute;ritable camaraderie avec un groupe de coll&egrave;gues vari&eacute;. JW offre des opportunit&eacute;s de formation, de d&eacute;veloppement et de reconnaissance et, plus important encore, un endroit o&ugrave; nourrir vos passions dans un environnement luxueux qui met l'accent sur un bien-&ecirc;tre holistique. Traiter notre client&egrave;le de fa&ccedil;on exceptionnelle, c'est d'abord prendre soin de nos collaborateurs et collaboratrices. C'est ce que nous appelons The JW Treatment&trade;. En rejoignant JW Marriott, vous int&eacute;grerez le portefeuille d'enseignes de Marriott International.
 
 Rejoignez
 
 une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de
 
 trouver
 
 un sens &agrave; votre vie professionnelle, de
 
 faire partie
 
 d'une &eacute;quipe internationale d'exception et de
 
 devenir
 
 la meilleure version de vous-m&ecirc;me.
</div>

Supervisor-Systems

Explore 765+ Technical support specialist in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

765 technical support specialist jobs IN Cairo Egypt

Technical Support Engineer

IT Specialist

Associate TechOps & Support Engineer

English Technical Customer Service (Chat Account)

Support Engineer

IT Specialist

Supervisor-Systems