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technical support specialist

Nextgen charge

Job Title: EV Charger Technical Support SpecialistCompany: Nextgen Charge Location: Islamabad/Rawalpindi Employment Type: Full-timeAbout UsNextgen Charge is a fast-growing EV charging solutions provider working towards delivering nationwide installation, maintenance, and support. As demand for EV charging rapidly increases, we&rsquo;re expanding our technical support team to ensure customers receive fast, reliable, and expert assistance.Role OverviewWe are seeking a motivated and customer-focused EV Charger Technical Support Specialist to handle incoming support calls, diagnose charger issues over the phone, and coordinate with our installation and engineering teams. No prior EV charger experience is required &mdash; full training will be provided, along with ongoing access to an expert support engineer.Key Responsibilities<ul><li>Answer customer support calls and provide professional, friendly assistance.</li><li>Diagnose EV charger issues remotely using step-by-step troubleshooting methods provided during training.</li><li>Guide customers through rebooting, connectivity checks, app pairing, and basic hardware resets.</li><li>Log cases accurately into our CRM system.</li><li>Escalate complex issues to our expert technician when required.</li><li>Coordinate warranty claims, service visits, or part replacements.</li><li>Provide updates to customers regarding their support ticket or ongoing fixes.</li><li>Maintain high service quality standards and meet response-time targets.</li></ul>What We Provide<ul><li>Full, extensive training on all charger models we install.</li><li>Scripts and troubleshooting guides for easy diagnosis.</li><li>Ongoing support from a senior EV charger expert for any issues you can&rsquo;t resolve.</li><li>A positive, growth-focused team environment.</li><li>Opportunities for progression into field technician roles or senior support.</li></ul>Required Skills<ul><li>Excellent communication and customer service skills.</li><li>Ability to stay calm and helpful while assisting customers over the phone.</li><li>Basic understanding of electrical devices or willingness to learn.</li><li>Problem-solving skills and a logical mindset.</li><li>Ability to follow step-by-step technical procedures.</li><li>Competent using computers, apps, and CRM systems.</li></ul>Preferred (but not essential)<ul><li>Experience in technical support, IT helpdesk, or telecoms.</li><li>Experience in EV charging, smart home devices, or electrical systems.</li></ul>SalaryCompetitive + performance bonuses. Full training provided.Job Types: Full-time, Part-timePay: Rs50,000.00 - Rs70,000.00 per monthExpected hours: 50 &ndash; 70 per weekWork Location: In person

Technical Customer Service Advisor

Eposmatic (Pvt) Ltd

Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PMLocation: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs70,000.00 per monthWork Location: In person

Support & Data Entry Specialist

Job Portal - dinCloud Pakistan

<li>Job Description
About the Role
Specialist compute service operations provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.
What You Will Do
Essential Job Functions:<ul><li>
Background and understanding of technical cloud-based MSP workspace and environment.</li><li>
Debugging issues for various flavors of Windows, Linux, and Mac.</li><li>
Server administration (2008,2012,2016,2019)</li><li>
Domain Controllers, Active Directory, DNS, DHCP.</li><li>
RMM tools (Kaseya, SolarWinds RMM, Ninja)</li><li>
Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)</li><li>
Alerts configurations and escalations (email, SMS, etc.)</li><li>
Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)</li><li>
Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)</li><li>
Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)</li><li>
OS patching/updating tools (SCCM, SCOM, WSUS, WDS)</li><li>
Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)</li><li>
Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)</li><li>
Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)</li><li>
Good understanding of software and hardware techniques for x86 virtualizations.</li><li>
Analyze system logs and identify potential issues with computer systems.</li><li>
Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.</li><li>
Responsible for documenting the configuration of the system.</li><li>
Effectively multitask and manage competing priorities</li><li>
Team player - ready to contribute whatever it takes or play any role on a team to get the job done</li><li>
Intune management experience</li><li>
O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.</li></ul>
What Qualifies You<ul><li>
BSc. Engineering degree (Electrical/Telecom/Computer)</li><li>
Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365</li><li>
Highly technical, organized, and have excellent communication and people skills.</li><li>
A highly motivated individual who thrives in a fast-paced environment.</li><li>
Comfortable in both local and global working environments.</li></ul></li>

Specialist Compute Service Operations

dinCloud Pakistan, An ATSG Company

<div>
 <ul>
 <li>
 Job Description
 
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 Specialist compute service operations provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.
 
 
 What You Will Do
 
 
 
 Essential Job Functions:
 
 
 
 <ul>
 <li>
 Background and understanding of technical cloud-based MSP workspace and environment.
 </li>
 <li>
 Debugging issues for various flavors of Windows, Linux, and Mac.
 </li>
 <li>
 Server administration (2008,2012,2016,2019)
 </li>
 <li>
 Domain Controllers, Active Directory, DNS, DHCP.
 </li>
 <li>
 RMM tools (Kaseya, SolarWinds RMM, Ninja)
 </li>
 <li>
 Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
 </li>
 <li>
 Alerts configurations and escalations (email, SMS, etc.)
 </li>
 <li>
 Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)
 </li>
 <li>
 Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
 </li>
 <li>
 Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
 </li>
 <li>
 OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
 </li>
 <li>
 Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
 </li>
 <li>
 Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)
 </li>
 <li>
 Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)
 </li>
 <li>
 Good understanding of software and hardware techniques for x86 virtualizations.
 </li>
 <li>
 Analyze system logs and identify potential issues with computer systems.
 </li>
 <li>
 Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.
 </li>
 <li>
 Responsible for documenting the configuration of the system.
 </li>
 <li>
 Effectively multitask and manage competing priorities
 </li>
 <li>
 Team player - ready to contribute whatever it takes or play any role on a team to get the job done
 </li>
 <li>
 Intune management experience
 </li>
 <li>
 O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.
 
 
 
 </li>
 </ul>
 What Qualifies You
 
 
 <ul>
 <li>
 BSc. Engineering degree (Electrical/Telecom/Computer)
 </li>
 <li>
 Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365
 </li>
 <li>
 Highly technical, organized, and have excellent communication and people skills.
 </li>
 <li>
 A highly motivated individual who thrives in a fast-paced environment.
 </li>
 <li>
 Comfortable in both local and global working environments.
 
 </li>
 </ul>
</div>

FGK Back Office Services Pvt Ltd

A well-established London based IT company provides exceptional IT support to a range of small businesses who are predominantly in the UK supporting the financial sector.We pride ourselves on learning and understanding the needs of our clients, enabling us to give them excellent service. It goes without saying that you will need to have strong communication skills otherwise the technical knowledge you have will be wasted!Our clients expect you to have all the usual technical knowledge they would expect from a company like ours whilst also understanding the demands of businesses that operate in a regulated environment. Your attention to detail, strict confidentiality, good organisational skills, excellent technical knowledge and a desire to help clients with their IT related issues will enable you to succeed in this role.The company was started 11 years ago and has developed a strong reputation with our clients for great service coupled with embracing up to date IT solutions.We are looking for an experienced IT Support Analyst who can operate Level 3 support, providing efficient, proactive, and expert-level service. Having the experience to help us give our clients the support experience they need and to develop our business. Have excellent spoken English, studies taken in English. Very good understanding of Microsoft 365 services and but not essential ESET Security Services. Excellent knowledge in PC repairs/Build.An excellent level of English is a pre-requisite for this role.The IT Support Analyst will be responsible for the following tasks:<ul><li>Handle complex, unresolved issues escalated by Level 1 and Level 2 support.</li><li>Conduct root cause analysis for recurring or critical technical problems.</li><li>Administer and troubleshoot:</li></ul>o Windows Server environments (2016&ndash;2022)o Active Directory, Group Policy Objects, DNS/DHCP, and Windows Server roles (e.g., File Services, Remote Access)<ul><li>Design, implement, and maintain virtual environments (e.g., Hyper-V, VMware, or cloud-hosted VMs).</li><li>Managing and Administrating O365 All Admin Centre&rsquo;s for Internal Company and Clients as well.</li><li>Manage Azure AD sync, hybrid identity issues, and conditional access policies.</li><li>Maintain SharePoint platform and creating and managing sites.</li><li>Support and troubleshoot Microsoft Intune, Endpoint Manager, or other RMM tools.</li><li>Monitor and manage backup systems, EDR platforms, and infrastructure alerts.</li><li>Support and troubleshoot M365 security &amp; compliance features (e.g., DLP, retention, auditing).</li><li>Deploy tools and applications across the organization to protect all machines from malware and external threats.</li><li>Write and deploy PowerShell scripts or automation workflows to streamline support tasks.</li><li>Participate in change management processes, such as system upgrades and application rollouts.</li><li>Provide mentorship and guidance to junior support team members.</li></ul>Required Qualification &amp; Skills <ul><li>Graduate in related discipline, Information Technology, Computer Science</li><li>Prior experience of 5 years performing IT Support functions at level 3 in a remote working environment.</li><li>Strong knowledge of operating systems and networks, advanced tools and applications.</li><li>Strong problem solving, time management and communication skills.</li></ul>Other Information<ul><li>Timing: Winter: 10:00 AM to 07:00PM Summer: 09:00 Am to 06:00PM.</li><li>Working Days: From Monday to Friday.</li><li>Location Preference: Rawalpindi &amp; Islamabad</li></ul>If you believe your background meets the criteria, please visit to www.manageoutsource.com/careers and submit your CV with a cover letter.Job Type: Full-timeLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

IT Support Analyst - Level III

Medlink Communication

<ul><li>Provide timely and professional responses to customer inquiries via email, chat, and phone.</li><li>Troubleshoot and resolve technical issues with the SaaS platform while following standard operating procedures.</li><li>Document customer interactions, technical issues, and resolutions accurately in the CRM system.</li><li>Escalate complex issues to onshore support teams or technical specialists when necessary.</li><li>Assist customers with account setup, onboarding, and usage best practices.</li><li>Maintain a deep understanding of the SaaS platform's features and updates to offer accurate information.</li><li>Follow performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.</li><li>Participate in ongoing training to stay current with product changes and customer support best practices.</li><li>Work timing 6:00 pm - 3:00 am Pakistan time (Night Shift)</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Technical Support Level 1

Architecture In Motion

<div>Title: People Operations &amp; Talent Specialist 
Level: Mid-level individual contributor (Non-Managerial) 
Department: People / Human Resources 
Reporting To: Head of Digital Solutions &amp; Innovation

Work Arrangement: Remote - Occasional travel may be required for company events, typically on a quarterly, semi-annual, or annual basis.

About AIM:

Architecture in Motion Inc. (AIM) is a Canadian technology consulting firm that supports organizations across the public and private sectors with software engineering, cloud platforms, API integration, and enterprise technology solutions. We work closely with our clients to deliver practical, secure, and scalable systems, with a strong focus on long-term partnerships and delivery excellence. As AIM continues to grow, we are strengthening our internal people operations to better support our teams and hiring needs across technical and business roles.

Role Overview

Architecture in Motion Inc. (AIM) is seeking a People Operations &amp; Talent Specialist to support core people operations, IT talent acquisition, and people-related reporting and insights.

This is a hands-on individual contributor role designed to bring structure, consistency, and visibility to people operations and hiring activities. The role supports onboarding and offboarding, IT talent acquisition workflows, and the development of people and talent metrics that inform planning and decision-making.

This position does not include people management responsibilities and is intended to complement and support the existing HR team.

Key Responsibilities

People Operations (Core)
<ul>
<li>Support end-to-end onboarding and offboarding processes across all roles.</li>
<li>Ensure timely completion of employee documentation, checklists, and system updates.</li>
<li>Maintain accurate employee records across HR systems and internal repositories.</li>
<li>Support employee lifecycle processes in alignment with internal policies and standards.</li>
<li>Act as an operational support partner to HR and leadership teams.</li>
</ul>
Talent Acquisition Support (IT &amp; Technical Roles)
<ul>
<li>Support talent acquisition activities for IT and technical roles.</li>
<li>Coordinate job postings, candidate tracking, and interview scheduling using the ATS.</li>
<li>Support hiring managers with interview coordination and hiring process consistency.</li>
<li>Track recruiting activity and hiring progress across open roles.</li>
<li>Maintain accurate recruitment data and documentation.</li>
</ul>
Talent &amp; People Insights (Analytics Focus)
<ul>
<li>Collect, organize, and maintain people and talent data, including hiring, onboarding, attrition, and workforce trends.</li>
<li>Prepare recurring people and talent reports for leadership.</li>
<li>Support the development and maintenance of people and talent dashboards.</li>
<li>Help standardize people and recruiting metrics, definitions, and reporting formats.</li>
<li>Identify trends, bottlenecks, or risks related to hiring and workforce capacity.</li>
<li>Respond to ad-hoc people and talent data requests with clear, accurate insights.</li>
</ul>
Process Improvement &amp; Documentation
<ul>
<li>Assist in documenting people operations and talent acquisition processes.</li>
<li>Support the introduction of standardized templates, trackers, and workflows.</li>
<li>Contribute to continuous improvement of people and talent operations as AIM scales.</li>
</ul>
Required Qualifications

Education
<ul>
<li>Bachelor&rsquo;s degree in Human Resources, Business Administration, Analytics, or a related field.</li>
<li>HR certification (CHRP, HRPA coursework, or similar) is an asset but not required.</li>
</ul>
Experience
<ul>
<li>3&ndash;6 years of experience in people operations, HR operations, talent operations, or HR generalist roles.</li>
<li>Hands-on experience supporting onboarding and offboarding processes.</li>
<li>Experience supporting talent acquisition, preferably for IT or technical roles.</li>
<li>Experience preparing reports or working with people or recruiting data.</li>
</ul>
Skills
<ul>
<li>Strong Visio/Miro (or similar tools), Excel or Google Sheets skills, including formulas and basic analysis.</li>
<li>Experience working with HRIS and ATS platforms.</li>
<li>Strong organizational and documentation skills.</li>
<li>Ability to translate data into clear, practical insights.</li>
<li>Comfortable working independently without formal authority.</li>
<li>Professional, discreet, and collaborative working style.</li></ul></div>

People Operations & Talent Specialist

Explore 581+ Technical support specialist in Islamabad Pakistan this January. Find roles across top companies and apply now to boost your career.

581 technical support specialist jobs IN Islamabad Pakistan

Technical Customer Service Advisor

Support & Data Entry Specialist

Specialist Compute Service Operations

Specialist Compute Service Operations

IT Support Analyst - Level III

Technical Support Level 1

People Operations & Talent Specialist