technical sales manager Jobs in Istanbul Turkey

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client solutions specialist

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desktop support engineer

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expert services sales engineer

technical support specialist

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
<br>
<br>
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.<br>
<br>
<b>Description</b><br>
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.<br>
<br>
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.<br>
<br>
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.<br>
<br>
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.<br>
<br>
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.<br>
<br>
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Demonstrate technical expertise of Apple products and services.<br>
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.<br>
Navigate customer service issues with care and strong interpersonal skills.<br>
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.<br>
Work in a fast-paced environment and balance multiple tasks at the same time.<br>
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.<br>
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values.<br>
Be curious and open to learning from others and helping each other grow.<br>
<br>
<b>Minimum Qualifications</b><br>
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
You should also be proficient in the local language, both written and spoken.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Teknik Uzman

Arvato

<div>
 <p>
  <strong>
   Arvato
  </strong>
  is an innovative and international leading service provider in the field of e-commerce and supply chain management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Partners come together with industry specialists in the fields of
  <strong>
   Telecommunication, Hightech &amp; Entertainment, Automotive, Bank, Insurance, Healthcare, Consumer Products
  </strong>
  and
  <strong>
   Publisher
  </strong>
  .
 </p>
 <p>
  More than 17,000 employees work together to provide practical and relevant solutions and services worldwide. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers. Arvato combines the know-how of its employees with the right technology and appropriate business processes to measurably increase the productivity and performance of its partners.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Arvato is a wholly owned subsidiary of Bertelsmann SE &amp; Co. KGaA.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum graduated from Vocational High School Computer Technologies and similar departments,
  </li>
  <li>
   Class B driver's license,
  </li>
  <li>
   Those who have a career goal in the field of Information Technologies and want to improve themselves,
  </li>
  <li>
   Has done an internship in the field of Information Technologies,
  </li>
  <li>
   Preferably with experience in Microsoft 365 client support,
  </li>
  <li>
   Preferably with experience in JIRA, SOTI, MYQ, BEAM applications,
  </li>
  <li>
   Problem solving skills, analytical thinking, fast solution producing skills,
  </li>
  <li>
   Will be able to fulfill written Information Technology Procedures,
  </li>
  <li>
   Will be able to provide on-site and remote support for our remote locations when necessary,
  </li>
  <li>
   No travel restrictions,
  </li>
  <li>
   Reporting skills, suitable for teamwork, analytical mindset, responsible, proactive and result-oriented,
  </li>
  <li>
   Will be able to adapt to the flexible working hours required by the intense work tempo,
  </li>
  <li>
   Completed military service for male candidates,
  </li>
  <li>
   Advanced level of English,
  </li>
  <li>
   Suitable for working with shift system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Within the scope of Information Technologies, monitoring the requests, malfunctions and repairs related to hardware and software and all technical support services, and contacting the service providers when necessary,
  </li>
  <li>
   Tracking and reporting of system, hardware and license inventory of IT inventory with BEAM Inventory Management application,
  </li>
  <li>
   Installing, expanding and managing all computer hardware, software and peripherals in accordance with company procedures and standards and ensuring their operability (Notebook, desktop, printer, barcode printer, hand terminal, tablet, telephone, 4.5G Modem etc.)
  </li>
  <li>
   Supporting the solution of network infrastructure problems when needed, making cable terminations when necessary, ensuring its operability,
  </li>
  <li>
   Information Security intervenes with Update and Antivirus application by taking into account the mail alerts,
  </li>
  <li>
   Ensuring the control and security of IT systems and performing their updates,
  </li>
  <li>
   Managing Information Security processes and improving and monitoring the management of IT portals and systems.
  </li>
 </ul>
 <p>
 </p>
</div>


IT Support Specialist

Merzigo

<div>
 <p>
  <strong>
   About Merzigo
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for an
  <strong>
   IT Helpdesk Specialist
  </strong>
  who will play a key role in ensuring the smooth operation of our IT infrastructure and end-user systems. The ideal candidate is a solution-oriented professional with a strong background in IT support, committed to driving operational excellence and efficiency through technology.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position:
  </strong>
  IT Helpdesk Specialist
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Etiler, Istanbul
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full-time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    QUALIFICATIONS:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Preferably graduated from related departments of universities (Management
  </li>
  <li>
   Information Systems, Computer Programming, etc.),
  </li>
  <li>
   At least 5 years of experience in Information Technology,
  </li>
  <li>
   Able to produce innovative and creative solutions,
  </li>
  <li>
   Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
  </li>
  <li>
   Capable of identifying opportunities to drive improvements and changes in operational control processes,
  </li>
  <li>
   Knowledgeable in managing Microsoft systems,
  </li>
  <li>
   Open to development and learning,
  </li>
  <li>
   Active driver&rsquo;s license and ability to drive.
  </li>
  <li>
   No travel restrictions to group company locations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    JOB DESCRIPTION:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
  </li>
  <li>
   Experienced in computer fault diagnosis, maintenance, and repair,
  </li>
  <li>
   Experienced in providing client support to end-users working in a domain environment,
  </li>
  <li>
   Knowledgeable about Active Directory structure,
  </li>
  <li>
   Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
  </li>
  <li>
   Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
  </li>
  <li>
   Experienced in setting up and troubleshooting mobile devices,
  </li>
  <li>
   Preferably experienced in desktop and server operating systems,
  </li>
  <li>
   Meticulous and experienced in IT inventory management,
  </li>
  <li>
   Knowledgeable about ITSM (Help Desk) programs,
  </li>
  <li>
   Able to intervene in problems remotely and on-site when necessary outside working hours,
  </li>
  <li>
   Completed military service (for male candidates).
  </li>
  <li>
   Fluency in English, both written and spoken, is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    We welcome candidates who share this mission to join us.
   </em>
  </strong>
 </p>
</div>


IT Helpdesk Specialist

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
<br>
<br>
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.<br>
<br>
<b>Description</b><br>
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.<br>
<br>
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
<br>
<br>
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
<br>
<br>
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.<br>
<br>
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.<br>
<br>
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.<br>
<br>
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
<br>
<br>
Support leadership in providing timely resolution to customer escalations.<br>
<br>
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Demonstrate technical expertise of Apple products and services, including repairing devices.<br>
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.<br>
Navigate customer service issues with care and strong interpersonal skills.
<br>
Apply an action-oriented mindset and sense of motivation to do what&rsquo;s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.<br>
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.<br>
Communicate effectively and tailor your communication style to different audiences.<br>
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.<br>
Support and educate the broader team by sharing knowledge, experiences, and insights.<br>
Frequently handle, lift, and move merchandise safely.<br>
<br>
<b>Minimum Qualifications</b><br>
You should:<br>
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
Have experience in retail or sales, or related work experience.<br>
Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs.<br>
Have experience troubleshooting hardware and software issues in a customer service environment.<br>
Be proficient in the local language, both written and spoken.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Genius

H-TECH SUPPORTS

<p><b>About the Role</b><br/>We are seeking an experienced and customer-focused <b>Deskside Support Technician</b> to provide comprehensive technical support to our on-campus employees. In this role, you&rsquo;ll handle daily IT support requests, resolve hardware and software issues, manage end-user devices, and ensure smooth IT operations with minimal supervision. You&rsquo;ll work closely with IT teams and end-users to deliver high-quality technical assistance and maintain service-level goals.</p><p><b>Key Responsibilities</b></p><ul><li>Provide hands-on deskside support to onsite personnel, customers, and service providers.</li><li>Perform installation, configuration, imaging, and reimaging of laptops, desktops, and peripherals (monitors, docking stations, etc.).</li><li>Handle IMAC (install, move, add, change) activities including upgrades, break/fix, and data migration.</li><li>Troubleshoot and resolve intermediate to complex hardware and software issues.</li><li>Support meeting room technology, video conferencing (MTR), and VoIP devices.</li><li>Assist in onboarding and offboarding processes, including hardware provisioning and retrieval.</li><li>Maintain accurate records in the incident management system and ensure SLA compliance.</li><li>Collaborate with remote IT infrastructure teams to escalate and resolve technical issues.</li><li>Manage asset inventory and participate in racking/mounting of hardware and cabling in comms rooms.</li><li>Provide VIP and executive-level IT support when required.</li><li>Mentor and guide junior technicians, contributing to a knowledge-sharing culture.</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Minimum 1 year of experience in deskside or desktop support.</li><li>Strong technical troubleshooting skills for Windows OS, Microsoft 365, VPNs (Citrix), and remote tools (Bomgar).</li><li>Basic understanding of networking fundamentals and IT hardware infrastructure.</li><li>Experience with racking/mounting servers and network devices is a plus.</li><li>Excellent problem-solving, time management, and customer service skills.</li><li>Fluent in the local language (C1/C2) and proficient in English (B2 or higher).</li><li>Team-oriented with strong communication and interpersonal skills.</li></ul><p><b>Education and Certifications</b></p><ul><li>Bachelor&rsquo;s degree in IT or related field preferred (or equivalent experience).</li><li>CompTIA A+ Certification required.</li><li>Microsoft Certified Professional (MCP) certification is a plus.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Application Question(s):</p><ul><li>Do you have valid work permit in Turkey?</li><li>Can you join us immediately?</li></ul><p>Language:</p><ul><li>Turkey (Required)</li><li>English (Required)</li></ul><p>Location:</p><ul><li>&#305;stanbul (Required)</li></ul>

Desktop Support Engineer

Signify

<div></div><div><div>Istanbul, T&uuml;rkiye
</div><div><div>Category</div>
 Service
</div><div><div>Posted Date
 </div>10/23/2025
</div><div><div>Job Id</div>
 361261</div></div>
<br><div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><ul><li><div>
Field Support</div><ul><li><div>
Conduct site visits to verify installations, inspect failed products, and pick up samples for analysis.</div></li><li><div>
Visit wholesalers and partners to handle under-warranty product checks and returns.</div></li><li><div>
Perform simple repairs, adjustments, or replacements under supervision.</div></li></ul></li><li><div>
Case Handling</div><ul><li><div>
Manage &ldquo;easy&rdquo; after-sales cases (straightforward complaints, inquiries, and requests).</div></li><li><div>
Support Resolution Manager in ticket creation, documentation, and case updates in SAP Service Cloud.</div></li><li><div>
Assist in preparing feedback reports and technical findings for Quality and Business teams.</div></li></ul></li><li><div>
Customer &amp; Partner Interaction</div><ul><li><div>
Act as a first-line contact for customers and wholesalers in basic product-related complaints.</div></li><li><div>
Ensure clear, timely, and professional communication in all customer interactions.</div></li><li><div>
Build trust with partners and customers through reliable and accurate support.</div></li></ul></li><li><div>
Learning &amp; Growth</div><ul><li><div>
Gain deep knowledge of lighting products, systems, and controls.</div></li><li><div>
Learn warranty processes, customer service workflows, and technical troubleshooting methods.</div></li><li><div>
Develop financial and commercial awareness to understand service cost drivers.</div></li><li><div>
Participate in internal training to grow towards a Resolution Manager profile.</div></li></ul></li></ul><div></div><h3 class="jobSectionHeader"><b>
About You (Requirements &amp; Profile)</b></h3><ul><li><div>
Currently completing or recently graduated with a Bachelor&rsquo;s in Electrical Engineering (or related technical degree).</div></li><li><div>
Interest in customer service, lighting technology, and field operations.</div></li><li><div>
Interest in software, programming, or system integration (e.g., AI, IoT, or lighting control protocols and lighting control systems)</div></li><li><div>
Strong problem-solving skills and ability to perform technical inspections and simple repairs.</div></li><li><div>
Good customer communication skills (Turkish + English).</div></li><li><div>
Proactive, reliable, and able to work independently under supervision.</div></li><li><div>
Willingness to travel for site visits within Turkey.</div></li><li><div>
Passion for developing a career in After Sales / Customer Service.</div></li></ul><div></div><h3 class="jobSectionHeader"><b>
Development Path</b></h3><ul><li><div>
Learn after-sales processes, perform field support, and handle simple cases</div></li></ul></div>

Intern - Field Technician

Explore 901+ Technical support specialist in Istanbul Turkey this November. Find roles across top companies and apply now to boost your career.

901 technical support specialist jobs IN Istanbul Turkey

Teknik Uzman

Teknik Uzman

IT Support Specialist

IT Helpdesk Specialist

Genius

Desktop Support Engineer

Intern - Field Technician