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Eleganz Luxury

Job Title: Software Support Specialist/Engineer Department: Technical Support/ Engineering Reports to: Support Manager/ Lead DeveloperRole Summary: We are looking for a Software Support Specialist to troubleshoot and resolve technical issues related to our software and integrated systems. The role involves supporting users, collaborating with developers on bug fixes, and using AI tools to improve support efficiency.Key Responsibilities: Diagnose and resolve software issues, configuration errors, and performance problems via email, chat, or remote sessions. Maintain and update knowledge base articles and user guides. Reproduce and document bugs with clear technical details for the development team. Monitor systems to identify and address issues proactively Conduct user onboarding sessions and create training materials. Utilize AI tools to streamline support processes and automate repetitive tasks.Required Skills &amp; Qualifications: Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience) 4&ndash;5 years of experience in the corporate industry Familiarity with Windows, macOS, and Linux Basic SQL knowledge for querying databases Understanding of Python, JavaScript, or Java (for debugging/log reading) Awareness of cloud platforms (AWS, Azure, or Google Cloud) Strong communication and problem-solving skillsPreferred Experience: Experience with tools like Zendesk, Jira, or ServiceNow Familiarity with API tools such as Postman Basic knowledge of CI/CD processes Certifications like CompTIA A+, ITIL, or AWS Cloud PractitionerCompany: Eleganz Luxury Pvt. Ltd. Location: Lahore Pay: Market CompetitiveApplication Process: Interested candidates are encouraged to submit their resumes at: Farzana@eleganzluxury.comPay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Software Support Specialist

Aetheron Private Limited

Job Title: Technical Support Officer Location: Lahore Salary: PKR 80,000 per month Job Type: Full-Time (Monday to Friday)Job OverviewWe are seeking a competent and proactive Technical Support Officer to join our Lahore office. The ideal candidate will be responsible for providing technical assistance, troubleshooting IT-related issues, and ensuring smooth day-to-day operations of systems and networks.Key Responsibilities<ul><li>Provide technical support to employees for hardware, software, and network-related issues</li><li>Install, configure, and maintain computer systems, laptops, printers, and other IT equipment</li><li>Diagnose and troubleshoot system, network, and application problems in a timely manner</li><li>Manage user accounts, email setups, and access permissions</li><li>Monitor system performance and ensure security protocols are followed</li><li>Maintain IT inventory, including hardware and software assets</li><li>Coordinate with vendors for equipment servicing and maintenance when required</li><li>Document technical issues, solutions, and standard operating procedures</li><li>Assist in system upgrades, backups, and data recovery processes</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li><li>Minimum 2&ndash;3 years of experience in a similar technical support role</li><li>Strong knowledge of Windows operating systems, basic networking, and troubleshooting</li><li>Familiarity with Microsoft Office 365, email configuration, and remote support tools</li><li>Good understanding of IT security and data protection practices</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks efficiently</li></ul>Pay: Rs80,000.00 per hourWork Location: In person

Technical Support Officer

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div>
Who We Are:

Motive builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust Motive's integrated platform to power their operations, prevent accidents and reduce costs.
At Motive, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We're motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. Motive is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role:

Motive is seeking an experienced Senior Technical Account Manager (TAM) to join our Global Technical Support organization, providing white-glove service and strategic technical leadership to our premier customers. In this role, you will bridge the gap between relationship management and high-level problem solving, proactively auditing account health while mentoring Technical Support Engineers within your segment.

You will serve as a strategic partner to your customers, overseeing environment health through feature consultations, expedited escalations, and tailored training recommendations. With a relentless focus on root-cause analysis, you excel at resolving obscure technical challenges and translating those findings into actionable insights. By championing the customer's voice across Support, Product, and Engineering, you will directly influence technical requirements and drive process improvements that redefine the customer experience.

What You'll Do:
<ul>
<li>Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.</li>
<li>Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.</li>
<li>Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.</li>
<li>Proactive Programs: Operate and drive account health campaigns for your portfolio of customers.</li>
<li>Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.</li>
<li>Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.</li>
<li>Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.</li>
<li>Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.</li>
<li>Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.</li>
<li>Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
</li><li>Query Development: Create SQL-based queries to identify and address emerging technical issues.</li>
<li>On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management.</li></ul> 


What We're Looking For:
<h4 class="jobSectionHeader">
Professional Experience &amp; Performance</h4>
<ul><li>1 to 2 years of experience in Technical Support with a permanent employment status.</li>
<li>Demonstrated history as an exceptional performer with a proactive &quot;above and beyond&quot; mindset.</li>
</ul><h4 class="jobSectionHeader">Communication &amp; Collaboration</h4>
<ul><li>Full professional fluency in spoken and written English.</li>
<li>Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).</li>
<li>Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.</li>
<li>A collaborative partner capable of working effectively in a professional, cross-functional environment.</li>
</ul><h4 class="jobSectionHeader">Technical Expertise</h4>
<ul><li>Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.</li>
<li>Systems &amp; Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.</li>
<li>Deep familiarity with Motive's product suite, specifically focusing on Compliance, Asset, and Safety.</li>
<li>Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms.</li>
<li>API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).</li>
<li>Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.</li>
</ul><h4 class="jobSectionHeader">Strategic Problem Solving</h4>
<ul><li>Ability to identify technical trends and implement solutions that prevent field failures.</li>
<li>Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.</li>
<li>Strong analytical skills with the ability to manage critical escalations in high-pressure environments.</li>
</ul><h4 class="jobSectionHeader">Education &amp; Availability</h4>
<ul><li>Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.</li>
<li>Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.</li>
</ul><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Technical Account Manager

MEP Solutions

Our company is the sister firm of IZHAR construction company Pvt Ltd. Accurate Pvt, Ltd is seeking a full-time on-site IT Officer to join our team at Sundar Estates (Accurate Factory).Job description:<ul><li>Install, configure, and maintain computer hardware, software, and networks.</li><li>Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.</li><li>Have technical knowledge of Linux and windows administration.</li><li>Have practically knowledge of Firewall configuration.</li><li>Provide technical support to users, including troubleshooting and resolving IT-related problems.</li><li>Ensure security of IT systems, including data backup, antivirus protection, and access controls.</li><li>Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.</li><li>Implement and enforce IT policies, procedures, and standards to ensure compliance and security.</li><li>Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.</li><li>Collaborate with other departments to understand IT needs and requirements.</li><li>Plan and execute IT projects, including upgrades, migrations, and installations.</li><li>Document IT systems, configurations, and procedures for knowledge sharing and training.</li><li>Requirements and Qualifications:</li><li>Bachelor's degree in information technology, Computer Science, or related field.</li><li>Proven experience in IT support or administration.</li><li>Strong technical knowledge of computer hardware, software, and networks.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Familiarity with operating systems, such as Windows, Linux, and macOS.</li><li>Knowledge of network protocols, security principles, and best practices.</li><li>Ability to prioritize tasks and work under pressure.</li><li>Excellent communication and interpersonal abilities.</li><li>Attention to detail and accuracy in work.</li><li>Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.</li></ul>Experience: 4 to 5 YearsBenefits: Provident Fund, Medical, Bonus, Leaves, Transport Facility.Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

IT Officer

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division:
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve.
The Role:<div>
We are looking for a high-energy, service-driven Product Support Associate to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.</div><div>
This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.</div><div>
Requirements:
You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:</div><div><ul><li>
Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.</li></ul></div><div><ul><li>
Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.</li></ul></div><div><ul><li>
A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.</li></ul></div><div><ul><li>
Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.</li></ul></div><div> 
Key Responsibilities:</div><div><ul><li>
Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.</li></ul></div><div><ul><li>
Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.</li></ul></div><div><ul><li>
Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.</li></ul></div><div><ul><li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.</li></ul></div><div><ul><li>
Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.</li></ul></div><div><ul><li>
Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.</li></ul></div><div> 
 
Skills &amp; Qualifications:</div><div>
Core Competencies (Must Have)</div><div><ul><li>
Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.</li></ul></div><div><ul><li>
Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.</li></ul></div><div><ul><li>
Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.</li></ul></div><div><ul><li>
Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.</li></ul></div><div><ul><li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.</li></ul></div><div><ul><li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.</li></ul></div><div> 
Technical Proficiency:</div><div><ul><li>
Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset</li></ul></div><div><ul><li>
Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset</li></ul></div><div><ul><li>
Experience with Microsoft Office, CRM systems, and basic HTML is an asset</li></ul></div><div><ul><li>
Understanding of VMware or Hyper-V is a plus is an asset</li></ul></div><div><ul><li>
Exposure to PowerShell scripting is an asset</li></ul></div><div> 
 
Education &amp; Experience:</div><div><ul><li>
Experience in software support, hospitality, club operations, or similar industries is highly desirable</li></ul></div><div><ul><li>
3-5+ years in technical support, customer service, or helpdesk environments</li></ul></div><div><ul><li>
Bachelor&rsquo;s degree in computer science or a related discipline</li></ul></div><div><ul><li>
Familiarity with ticketing systems and support platforms</li></ul></div><div><ul><li>
Knowledge of basic accounting concepts</li></ul></div><div> 
 
What You&rsquo;ll Bring:</div><div><ul><li>
Client Focus &ndash; A service-first mindset with empathy and accountability</li></ul></div><div><ul><li>
Technical Curiosity &ndash; Eagerness to learn how things work and solve problems</li></ul></div><div><ul><li>
Flexibility &ndash; Comfort with evolving tools, systems, and service standards</li></ul></div><div><ul><li>
Professionalism &ndash; Discreet, courteous, and reliable in every interaction</li></ul></div><div> 
 
Work Schedule &amp; Availability:</div><div>
Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)</div><div>
 Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.</div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Product Support Associate

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Division
 
 
 
 Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve.
 
 
 
 The Role:
 
 
 
 We are looking for a high-energy, service-driven Product Support Associate to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.
 
 
 This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.
 
 
 
 Requirements:
 
 
 
 You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:
 
 
 <ul>
 <li>
 Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
 </li>
 <li>
 Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.
 </li>
 <li>
 A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
 </li>
 <li>
 Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.
 
 
 </li>
 </ul>
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
 </li>
 <li>
 Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
 </li>
 <li>
 Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
 </li>
 <li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
 </li>
 <li>
 Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
 </li>
 <li>
 Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications:
 
 
 
 
 Core Competencies (Must Have)
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
 </li>
 <li>
 Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
 </li>
 <li>
 Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.
 </li>
 <li>
 Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
 </li>
 <li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
 </li>
 <li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.
 
 
 </li>
 </ul>
 
 
 
 Technical Proficiency:
 
 
 
 <ul>
 <li>
 Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset
 </li>
 <li>
 Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset
 </li>
 <li>
 Experience with Microsoft Office, CRM systems, and basic HTML is an asset
 </li>
 <li>
 Understanding of VMware or Hyper-V is a plus is an asset
 </li>
 <li>
 Exposure to PowerShell scripting is an asset
 
 
 </li>
 </ul>
 
 Education &amp; Experience:
 
 
 
 <ul>
 <li>
 Experience in software support, hospitality, club operations, or similar industries is highly desirable
 </li>
 <li>
 3-5+ years in technical support, customer service, or helpdesk environments
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science or a related discipline
 </li>
 <li>
 Familiarity with ticketing systems and support platforms
 </li>
 <li>
 Knowledge of basic accounting concepts
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring:
 
 
 
 <ul>
 <li>
 Client Focus &ndash; A service-first mindset with empathy and accountability
 </li>
 <li>
 Technical Curiosity &ndash; Eagerness to learn how things work and solve problems
 </li>
 <li>
 Flexibility &ndash; Comfort with evolving tools, systems, and service standards
 </li>
 <li>
 Professionalism &ndash; Discreet, courteous, and reliable in every interaction
 
 
 </li>
 </ul>
 
 Work Schedule &amp; Availability:
 
 
 
 
 Training Period:
 
 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)
 
 
 
 Post Training Schedule Availability:
 
 Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.
 
 
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Live Support Ltd

We Are Hiring: Technical Customer Support Executive (Live Chat)Shift Timing: 1:00 PM &ndash; 9:00 PM Salary: PKR 65,000 &ndash; 75,000 (depending on experience) Location: Gulberg II, LahoreJob Description: We are looking for a motivated and detail-oriented Technical Customer Support Executive to join our team. The selected candidate will be responsible for handling customer queries through live chat, providing timely technical assistance, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a basic understanding of technical systems and troubleshooting.Key Responsibilities:<ul><li>Respond to customer inquiries via live chat in a professional and timely manner</li><li>Identify customer issues and provide accurate technical solutions</li><li>Troubleshoot basic technical problems and guide customers step-by-step</li><li>Escalate complex issues to the relevant department when necessary</li><li>Maintain proper records of customer interactions and issues</li><li>Ensure customer satisfaction by delivering quality support</li><li>Stay updated with company products, services, and policies</li></ul>Requirements:<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree preferred</li><li>Strong written communication skills (English)</li><li>Basic technical knowledge (software, internet, or related systems)</li><li>Ability to multitask and handle multiple chats simultaneously</li><li>Prior experience in customer support or call center is an advantage</li><li>Good problem-solving and analytical skills</li><li>Ability to work in a team environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional work environment</li><li>Opportunities for growth and career development</li><li>Training and skill development</li></ul>How to Apply: Interested candidates can send their CV via WhatsApp at 0300-7449588Job Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthWork Location: In person

Technical Customer Support (Live Chat)

Explore 1166+ Technical support specialist in Lahore this May. Find roles across top companies and apply now to boost your career.

1166 technical support specialist jobs In Lahore

Software Support Specialist

Technical Support Officer

Technical Account Manager

IT Officer

Product Support Associate

Product Support Associate

Technical Customer Support (Live Chat)