customer support executive Jobs in Lahore

customer support executive

customer support representative Jobs in Lahore

customer support representative

customer support specialist Jobs in Lahore

customer support specialist

online technical support engineer Jobs in Lahore

online technical support engineer

system support engineer

technical support specialist

MTP (Mayfair Technology Partners)

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.Key Responsibilities:<ul><li>SLA Management: Monitor and manage SLA compliance across all technical support contracts.</li><li>Track performance metrics and generate regular reports on SLA adherence.</li><li>Identify and escalate SLA breaches, and coordinate resolution efforts.</li><li>Technical Support: Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Collaborate with internal teams to resolve complex technical problems.</li><li>Client Communication: Serve as the primary point of contact for SLA-related inquiries.</li><li>Communicate service updates, outages, and resolutions clearly and professionally.</li><li>Conduct periodic reviews with clients to ensure satisfaction and contract alignment.</li><li>Documentation &amp; Reporting: Maintain accurate records of SLA contracts, support tickets, and performance reports.</li><li>Prepare monthly/quarterly SLA compliance reports for internal and client review.</li><li>Process Improvement:</li><li>Recommend improvements to support processes to enhance SLA compliance.</li><li>Assist in developing and refining SLA templates and support documentation.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</li><li>3+ years of experience in technical support or IT service management.</li><li>Strong understanding of SLA frameworks and ITIL principles.</li><li>Excellent communication and customer service skills.</li><li>Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.</li><li>Ability to work independently and manage multiple priorities.</li></ul>Job Type: Full-timePay: From Rs120,000.00 per monthWork Location: In person

Application Support Engineer (L2/L3)

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.Key Responsibilities: <ul><li>SLA Management:Monitor and manage SLA compliance across all technical support contracts.</li><li>Track performance metrics and generate regular reports on SLA adherence.</li><li>Identify and escalate SLA breaches, and coordinate resolution efforts.</li><li>Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Collaborate with internal teams to resolve complex technical problems.</li><li>Client Communication:Serve as the primary point of contact for SLA-related inquiries.</li><li>Communicate service updates, outages, and resolutions clearly and professionally.</li><li>Conduct periodic reviews with clients to ensure satisfaction and contract alignment.</li><li>Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.</li><li>Prepare monthly/quarterly SLA compliance reports for internal and client review.</li><li>Process Improvement:</li><li>Recommend improvements to support processes to enhance SLA compliance.</li><li>Assist in developing and refining SLA templates and support documentation.</li></ul>Qualifications: <ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</li><li>3+ years of experience in technical support or IT service management.</li><li>Strong understanding of SLA frameworks and ITIL principles.</li><li>Excellent communication and customer service skills.</li><li>Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.</li><li>Ability to work independently and manage multiple priorities.</li></ul>Job Type: Full-timePay: From Rs120,000.00 per monthWork Location: In person

Senior Application Support Engineer – Web & Mobile (L3)

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Soliton Technologies

<div>
 
 Job Description
 
 
 
 
 About Us:
 
 
 
 Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.
 
 
 
 About The Role
 
 
 
 We are seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Troubleshoot problems reported by customers and help solve technical issues.
 </li>
 <li>
 Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
 </li>
 <li>
 Develop customer-facing documentation for our solutions on an as-needed basis.
 </li>
 <li>
 Communicate customer needs and wishes to our product team.
 </li>
 <li>
 Log and track customer issues, and communicate status back to the customer.
 </li>
 <li>
 Address issues resulting from application monitoring to ensure system availability.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent understanding of the technical fundamentals of the web-based applications.
 </li>
 <li>
 Minimum 3 years Hands-on experience in relational databases (SQL Server, Oracle) a huge plus.
 </li>
 <li>
 Knowledge in HL7 (V3 preferred), XML, and web services.
 </li>
 <li>
 Experience working with enterprise systems such as Jboss and WebLogic.
 </li>
 <li>
 Excellent troubleshooting ability in a Microsoft Windows environment. Experience working in a SaaS environment a plus.
 </li>
 <li>
 Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc is a plus.
 </li>
 <li>
 Excellent written and verbal communication skills. Strong customer service skills.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, technical field, or equivalent experience.
 
 
 </li>
 </ul>
 
 Shift Timings: Rotational (Afternoon Shift, Evening Shift)
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Tax-free, remittance-based salary structure.
 </li>
 <li>
 Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.
 </li>
 <li>
 Collaborative and innovative work environment.
 </li>
 <li>
 Continuous learning and professional development opportunities.
 </li>
 <li>
 Exposure to international teams and large-scale data platforms.
 
 
 </li>
 </ul>
 Role Code:
 
 #ST25Q4TE
 
</div>

Technical Support Engineer

Vibractive

The IT MTO will be responsible for sporting seamless IT operations at the amusement park. This includes software support, network and CCTV maintenance, IT asset management, and troubleshooting day-to-day technical issues across the facility. The role requires a hands-on professional with strong problem-solving skills and a customer-oriented mindset.Responsibilities<ul><li>Provide first-level technical support to staff for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, printers, CCTV, and other IT equipment.</li><li>Assist in managing user accounts, email setup, and access permissions.</li><li>Support routine system backups, updates, and preventive maintenance.</li><li>Troubleshoot network connectivity issues and escalate complex problems to senior IT staff.</li><li>Maintain logs of IT issues, resolutions, and inventory.</li><li>Assist in software deployment, antivirus updates, and system monitoring.</li><li>Support IT projects, system upgrades, and new technology implementation.</li><li>Ensure compliance with IT policies and security protocols.</li><li>Visit outlets/facilities when required for IT-related tasks or troubleshooting.</li></ul>Requirements<ul><li>Bachelor's degree in IT, Computer Science, or related field.</li><li>Fresh graduate or up to 1 year of relevant experience.</li><li>Basic knowledge of computer hardware, software installation, and networking.</li><li>Understanding of Windows OS, Microsoft Office, and basic troubleshooting.</li><li>Strong problem-solving and analytical skills.</li><li>Good communication skills and willingness to learn</li></ul>Location: Wejump, Block M 7 Lake City, LahoreSalary: Rs 35000 + other perksSend your CV at mtohr.va@dinindustries.com.pkGoodluckJob Type: Full-timePay: Rs35,000.00 per monthApplication Question(s):<ul><li>Have you check the salary and location?</li></ul>Work Location: In person

MTO IT

Revtech

We&rsquo;re on the hunt for an experienced GoHighLevel Expert to join our team at our Lahore office!Job Details:<ul><li>Position: GoHighLevel Expert</li><li>Timings: 9:00 AM to 6:00 PM (Monday to Friday)</li><li>Location: Conveniently located near Orange Line Station, Ali Town, Lahore</li><li>Type: Full-time, Office-based</li></ul>Key Responsibilities:<ul><li>Set up, manage, and optimize GoHighLevel accounts for clients.</li><li>Create and implement automation workflows, funnels, and CRM configurations.</li><li>Integrate third-party tools and ensure smooth operations.</li><li>Provide technical support and training for GoHighLevel users.</li><li>Collaborate with the team to develop innovative solutions tailored to client needs.</li></ul>Requirements:<ul><li>Proven expertise in GoHighLevel (certification is a plus).</li><li>Strong understanding of CRM systems, automation, and funnel building.</li><li>Ability to troubleshoot and solve technical issues.</li><li>Excellent communication and project management skills.</li><li>Proactive and detail-oriented mindset.</li></ul>Why Join Us?<ul><li>Work in a collaborative and supportive environment.</li><li>Opportunities for professional growth and skill enhancement.</li><li>Be part of innovative projects that make a real impact.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What's your expected salary range?</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

GoHighlevel Expert

MULTINET PAKISTAN PVT LTD

To Troubleshoot and resolve customer problems on Multinet products and solutions.	Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket number for future reference.	Must be well&ndash;organized, able to work with minimum supervision, and able to interact professionally with customers.	Must have the ability to manage customer expectations, prioritize work while multitasking.	Provide technical support on phone for Support/Service requests. Provide phone assistance to our customers on the provision of customer services.	Entertain the customer queries and provide direct technical support to the customer base on the operation, troubleshooting, installation of CPE (customer premises equipment) and other products.	Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).	To document and log all customer contacts/ queries into the support database.	Prepare and deliver documentation of problem description and findings to appropriate escalation point. (Example: Log complaints highlight and escalate to concern).	Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensuring customer satisfaction.	Call handling: log and qualify issues, priorities severity, identify and communicate action plan.	Diagnosis: analyze the issue, using sophisticated tools, own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue	Solution: communicate the solution to the client and Multinet team and agree on an action plan.	Complain ticket assign to different departments.Requirements:	Technical Degree B.E/B.S in Telecom/Electronics/Computer Science	Ability to work under pressure in a fast pace work environment.	Ability to solve issues and maintain positive relationships with clients and teams.	Ability to effectively manage time, establishes priorities and handles multiple tasks.	Ability to get along with others, be punctual, and follow instructions.	Ability to follow company policies and procedures.Job Types: Full-time, FresherPay: From Rs55,000.00 per monthWork Location: In person

Online Technical Support Engineer

Explore 1606+ Technical support specialist in Lahore this January. Find roles across top companies and apply now to boost your career.