customer service representative Jobs in Lahore

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customer support representative Jobs in Lahore

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technical support specialist

MTP (Mayfair Technology Partners)

<p>Job description</p><p>We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.</p><p>&#11835;</p><p>Key Responsibilities:</p><p>SLA Management:Monitor and manage SLA compliance across all technical support contracts.</p><p>Track performance metrics and generate regular reports on SLA adherence.</p><p>Identify and escalate SLA breaches, and coordinate resolution efforts.</p><p>Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.</p><p>Troubleshoot hardware, software, and network issues.</p><p>Collaborate with internal teams to resolve complex technical problems.</p><p>Client Communication:Serve as the primary point of contact for SLA-related inquiries.</p><p>Communicate service updates, outages, and resolutions clearly and professionally.</p><p>Conduct periodic reviews with clients to ensure satisfaction and contract alignment.</p><p>Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.</p><p>Prepare monthly/quarterly SLA compliance reports for internal and client review.</p><p>Process Improvement:</p><p>Recommend improvements to support processes to enhance SLA compliance.</p><p>Assist in developing and refining SLA templates and support documentation.</p><p>&#11835;</p><p>Qualifications:</p><p>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</p><p>3+ years of experience in technical support or IT service management.</p><p>Strong understanding of SLA frameworks and ITIL principles.</p><p>Excellent communication and customer service skills.</p><p>Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.</p><p>Ability to work independently and manage multiple priorities.</p><p>&#11835;</p><p>Preferred Skills:</p><p>ITIL certification or equivalent.</p><p>Experience with contract management systems.</p><p>Familiarity with cloud services and enterprise IT environments.</p><p>Full Time Onsite 11am to 8pm (Monday to Friday)</p><p>Gulberg 3 IT Tower Lahore</p><p>Job Type: Full-time</p><p>Pay: Up to Rs160,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you looking for a full-time onsite job?</li></ul><p>Language:</p><ul><li>Professionally fluent English (Required)</li></ul><p>Work Location: In person</p>

Technical Support Specialist

OutsourceNZ 

<p><b>Job Description</b></p><p>Looking for a talented <b>Sr. IT Support Specialist</b> to join their growing team! If you&rsquo;ve got hands-on experience with Windows environments, Active Directory, troubleshooting, and networking, this is a great opportunity to make a real impact.</p><p>---</p><p>Key Responsibilities:</p><ul><li>End-user support: Troubleshoot Windows machine issues, Wi-Fi connectivity, and basic hardware/software problems</li><li>System setup: Prepare and configure new Windows laptops, set up email accounts, and ensure security measures are in place</li><li>Network &amp; LAN support: Assist with LAN setup, basic networking tasks, and troubleshooting</li><li>Active Directory &amp; Domain Controller: Manage user accounts, group policies, and resolve technical issues</li><li>VDI support: Support end-users in Virtual Desktop Infrastructure (VDI) environments</li><li>Inventory management: Maintain IT equipment inventory and ensure everything is properly tracked</li><li>Security &amp; compliance: Help implement and maintain system security measures</li><li>Continuous improvement: Provide ideas for improving scalability, security, and cost-efficiency within the IT infrastructure</li></ul><p>---</p><p>Nice to Have:</p><ul><li>Linux skills and familiarity with cloud platforms (AWS, OCI)</li><li>Certifications like Microsoft Certified: Windows Server, or CCNA</li><li>A passion for system design, scalability, security, and cost management</li><li>A creative R\&amp;D mindset to improve existing setups</li></ul><p>---</p><p>Qualifications:</p><ul><li>6-7 years of experience in IT support (Windows OS, Active Directory, email setup, network troubleshooting, CCTV)</li><li>Bachelor's degree in Computer Science or a related field</li><li>Hands-on experience with VDI, inventory management, and basic networking</li><li>Strong communication and collaboration skills</li></ul><p>Interested? Please feel free to reach out to me directly with your updated resume, or you can email it to <b>jamal.ahmad@appifytech.com.</b></p><p>Job Type: Full-time</p><p>Pay: From Rs200,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable with an onsite job?</li></ul><p>Experience:</p><ul><li>End-user support: 3 years (Required)</li><li>System setup: 3 years (Required)</li><li>Network &amp; LAN support: 3 years (Required)</li><li>Active Directory &amp; Domain Controller: 3 years (Required)</li><li>Inventory management: 3 years (Required)</li><li>Security &amp; compliance: 3 years (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Sr. IT Support Specialist

BB Holdings

<p><b>Customer Support Specialist</b><br/><b>Location:</b> Lahore (On-site)<br/><b>Job Type:</b> Full-time</p><p>We are looking for a highly motivated and customer-focused <b>Customer Support Specialist</b> to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, <b>freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply</b>.</p><p>As a <b>Customer Support Specialist</b> you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul><p><b>Qualifications</b></p><ul><li><b>Fresh graduates are welcome to apply</b></li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li><b>Age Limit:</b> Less than 40</li></ul><p><b>Why Join Us?</b></p><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul><p><b>Shift Timings</b></p><ul><li><b>Summer:</b> 01:00 PM &ndash; 10:00 PM</li><li><b>Winter:</b> 02:00 PM &ndash; 11:00 PM</li></ul><p><b>Note</b>: This is an on-site role. Remote work is not available for this position.</p><p><b>Ability to Commute:</b> Must be able to commute to <b>Lahore</b>.</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Support Specialist

<p><b>Job Summary:</b><br/>We are seeking a detail-oriented and proactive <b>Technical Support Specialist</b> to oversee and manage all aspects of <b>SLA contracts</b> across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.<br/>&#11835;<br/><b>Key Responsibilities:</b><br/>SLA Management:Monitor and manage SLA compliance across all technical support contracts.<br/><b>Track performance metrics and generate regular reports on SLA adherence.</b><br/>Identify and escalate SLA breaches and coordinate resolution efforts.<br/>Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.<br/><b>Troubleshoot hardware, software, and network issues.</b><br/>Collaborate with internal teams to resolve complex technical problems.<br/>Client Communication:Serve as the primary point of contact for SLA-related inquiries.<br/><b>Communicate service updates, outages, and resolutions clearly and professionally.</b><br/>Conduct periodic reviews with clients to ensure satisfaction and contract alignment.<br/>Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.<br/><b>Prepare monthly/quarterly SLA compliance reports for internal and client review.</b><br/><b>Process Improvement:</b><br/><b>Recommend improvements to support processes to enhance SLA compliance.</b><br/>Assist in developing and refining SLA templates and support documentation.<br/>&#11835;<br/><b>Qualifications:</b><br/><b>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</b><br/><b>3</b>+ years of experience in technical support or IT service management.<br/><b>Strong understanding of SLA frameworks and ITIL principles.</b><br/>Excellent communication and customer service skills.<br/><b>Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.</b><br/>Ability to work independently and manage multiple priorities.<br/>&#11835;<br/><b>Preferred Skills:</b><br/><b>ITIL certification or equivalent.</b><br/>Experience with contract management systems.<br/><b>Familiarity with cloud services and enterprise IT environments.</b></p><p>11am to 8pm Monday to Friday<br/>IT Tower Gulberg 3 Lahore</p><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Application Question(s):</p><ul><li>Is your salary expectation between up to 150,000?</li><li>Are you looking for a Full Time onsite Job</li></ul><p>Experience:</p><ul><li>Technical Support Experience for Apps and Website s: 3 years (Required)</li></ul><p>Work Location: In person</p>

Technical Support Engineer (L2/L3)

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
About Contour</div><div>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of marketleading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, longterm careers.</div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div>
The Division</div><div>
Dealer Information Systems Corporation is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one fullservice company.</div><div>
Division Profile: https://www.discorp.com/</div><div>
Position:</div><div>
The ideal candidate should be passionate, highly organized, and possess excellent verbal and written communication skills. This role is perfect for a team player who thrives in a fast-paced environment and is eager to contribute to providing professional and positive user experience.</div><div>
As a, you will be responsible for delivering technical support and training to customers, helping resolve various technical issues, and ensuring high levels of customer satisfaction. This role will involve troubleshooting networking and DIS applications to improve productivity and reduce downtime. You will be an essential part of the global team and work as an extension of the DIS team from our Lahore office.</div><div>
We are seeking a dedicated Enterprise Software Support/Customer Support professional. This role involves working as the customer&rsquo;s advocate while providing customer support, via phone, email, and chat with Customers. The Support Specialist II directly impacts DIS customer&rsquo;s ability to successfully utilize applications at all phases of the customer&rsquo;s lifecycle. Support Specialist II minimizes DIS risk when recommending or resolving data damage or system bugs.</div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Services Consultant (L2)

Cosmetique

<p>We're looking for an enthusiastic and detail-oriented <b>IT Support Executive</b> to join our team. In this role, you'll be responsible for providing technical support to employees, helping resolve hardware, software, and network issues quickly and effectively. Your efforts will help keep our systems running smoothly and our team productive.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-level technical support for hardware, software, and network-related issues</li><li>Install, configure, and troubleshoot computers, printers, and other IT equipment</li><li>Respond to support requests via email, phone, or ticketing system in a timely and professional manner</li><li>Monitor and maintain computer systems, networks, and overall IT performance</li><li>Set up new user accounts and profiles, and assist with password or access issues</li><li>Document support requests, solutions, and IT assets accurately and consistently</li><li>Maintain security protocols, including antivirus, firewalls, and data protection tools</li><li>Support video conferencing platforms, VoIP systems, and mobile device management</li><li>Escalate unresolved technical issues to senior IT staff or external vendors</li><li>Stay up to date with the latest technology trends, tools, and best practices</li></ul><p><b>Required Skills and Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>1&ndash;2 years of experience in IT support or a help desk environment</li><li>Solid knowledge of Windows and macOS operating systems</li><li>Familiarity with Microsoft Office Suite, email clients, and enterprise software</li><li>Basic understanding of networking, including LAN/WAN, TCP/IP, and DNS</li><li>Strong analytical and problem-solving skills</li><li>Clear and professional communication skills</li><li>Ability to work independently and manage multiple tasks effectively</li><li>A proactive, customer-focused attitude with a willingness to learn and adapt</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Role-relevant &ndash; assesses problem-solving and technical ability</li></ul><p>Non-discriminatory &ndash; focuses on skills and experience</p><p>Behavioral &ndash; helps you evaluate how the applicant acts in real situations</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>2-years: 1 year (Required)</li></ul><p>Language:</p><ul><li>English, Urdu (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Willingness to travel:</p><ul><li>25% (Preferred)</li></ul><p>Work Location: In person</p>

IT Support Executive

AdInnovation

<p>We are seeking a skilled <b>IT professional</b> to oversee and maintain our organization's entire IT infrastructure. The ideal candidate will be responsible for ensuring seamless network operations, system reliability, and technical support across all devices and platforms.</p><p><b>Key Responsibilities:</b></p><ul><li>Configure, monitor, and maintain Wi-Fi routers, switches, and firewalls</li><li>Oversee public sharing networks and ensure secure access protocols</li><li>Maintain and troubleshoot laptops, desktops, and peripheral devices</li><li>Ensure timely updates, backups, and antivirus protection across systems</li><li>Provide technical support and resolve hardware/software and networking issues</li><li>Email domain configurations, resolve email delivery issues, and manage user accounts</li><li>Monitor and maintain ERP servers for optimal uptime and performance</li><li>Troubleshoot and maintain CCTV systems, DVRs/NVRs, and IP cameras</li><li>Ensure secure storage and accessibility of surveillance footage</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

IT Professional

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