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technical support specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
The Position:</div><div></div><div>
We are looking to hire a Technical Support Specialist (Accounting), with exceptional communication skills - both verbal and written. The individual will be responsible for providing Tier 2 technical applications support to our customers via telephone. This will involve answering complex questions on function and usage of our products, troubleshooting, and resolving issues with the software. The resource would be based off in our Lahore Contour Software Office.</div><div></div><div>
Division Link: <div>https://chartersoftware.com/</div></div><div></div><div>
Position Overview</div><div>
We are seeking a detail-oriented and customer-focused Technical Support Specialist with a background in accounting systems to provide front-line support for our proprietary software and hardware products. The ideal candidate is enthusiastic, analytical, and fluent in English, with a passion for helping customers resolve issues efficiently and professionally.</div><div></div><div>
Key Responsibilities</div><ul><li>
Provide technical support to customers via phone, email, and live chat for proprietary software and hardware systems.</li><li>
Troubleshoot and resolve software-related and basic hardware issues efficiently.</li><li>
Utilize a ticketing system to:<ul><li>
Open, manage, and close support tickets</li><li>
Prioritize and update tickets with accurate, timely documentation</li></ul></li><li>
Escalate complex or critical issues to the team lead or development team.</li><li>
Maintain and update the knowledge base with new troubleshooting information and resolutions.</li><li>
Achieve a minimum 80% customer satisfaction score on closed tickets.</li><li>
Consistently meet team KPIs such as:<ul><li>
Number of tickets closed per day</li><li>
Average resolution time</li><li>
First contact resolution rates</li></ul></li><li>
Handle after-hours and weekend inquiries, as required.</li></ul><div></div><div>
Required Skills &amp; Qualifications</div><ul><li>
Excellent English communication skills &ndash; verbal and written</li><li>
Customer service excellence &ndash; polite, professional, and tactful</li><li>
Strong analytical and problem-solving abilities</li><li>
Detail-oriented and a quick learner</li><li>
Basic understanding of ERP Accounting principles:<ul><li>
Accounts Receivable (AR)</li><li>
Accounts Payable (AP)</li><li>
General Ledger (GL)</li></ul></li><li>
Experience using accounting software, especially QuickBooks</li><li>
Minimum 1&ndash;2 years of experience in a technical or software support role</li><li>
Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira) and knowledge bases</li><li>
Proficient in Microsoft Office Suite</li><li>
Bachelor&rsquo;s degree (preferably in Accounting, Business Management, or related field)</li></ul><div></div><div>
Preferred / Nice to Have</div><ul><li>
Experience living or studying in North America or the U.K.</li><li>
Familiarity with cloud-based and on-premise software environments</li><li>
Basic Windows OS and hardware troubleshooting</li><li>
Familiarity with remote access tools (e.g., TeamViewer, AnyDesk)</li></ul><div></div><div>
Work Schedule</div><ul><li>
Monday to Friday &ndash; 9:00 AM to 6:00 PM (Eastern Standard Time)</li><li>
Flexibility to work weekends or after-hours, if needed</li></ul><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Specialist (Accounting)

Caps IT Solutions

<p>We are looking for a motivated and technically skilled Product Operations &amp; Support Specialist with</p><p>1-2 years of experience to join our team. This hybrid role blends product operations, technical support,</p><p>and customer-facing tasks. You will be responsible for maintaining the smooth operation of our</p><p>products, troubleshooting technical issues, and ensuring that customers receive excellent support.</p><p>You will also collaborate with internal teams to optimize product performance and contribute to</p><p>process improvements.</p><p>Key Responsibilities</p><ul><li>Provide technical support to customers, addressing product-related issues and ensuring a</li></ul><p>positive experience.</p><ul><li>Troubleshoot technical issues and offer timely resolutions, collaborating with product and</li></ul><p>engineering teams when necessary.</p><ul><li>Assist in managing product lifecycle processes, including updates, releases, and deployments.</li><li>Support the creation and maintenance of product documentation, guides, FAQs, and other</li></ul><p>resources to help customers self-serve.</p><ul><li>Act as a liaison between customers, product, and engineering teams to ensure that issues are</li></ul><p>addressed and features are prioritized.</p><ul><li>Monitor product performance, identify any technical issues, and work proactively to mitigate</li></ul><p>any operational disruptions.</p><ul><li>Track and analyze customer feedback and support trends to help identify opportunities for</li></ul><p>product improvements or operational efficiencies.</p><ul><li>Help implement and maintain internal product management systems and tools.</li><li>Provide training or assistance to internal teams or customers about new features, products,</li></ul><p>and updates.</p><ul><li>Assist in managing product operations tasks, such as monitoring data flows, resolving</li></ul><p>integration issues, and ensuring systems are functioning as expected.</p><ul><li>Contribute to the refinement of support processes and technical workflows to improve overall</li></ul><p>customer and product experience.</p><p>Qualifications</p><ul><li>1-2 years of experience in product operations, technical support, or customer-facing technical</li></ul><p>roles.</p><ul><li>Bachelor&rsquo;s degree in Computer Sciences, Software Engineering or similar.</li><li>Strong understanding of technical concepts such as software, APIs, data integrations, and</li></ul><p>troubleshooting.</p><ul><li>Excellent written and verbal communication skills.</li><li>Experience using support or operations tools (e.g., Jira, Zendesk, or similar systems).</li><li>Ability to understand and explain complex technical issues in simple, customer-friendly</li></ul><p>language.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Technical Product Ops/Support Specialist

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.<br>
<br>
Division Link: https://www.jonasclub.com/</div><div></div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Customer Support Specialist who is passionate about providing excellent service. This individual will be a highly motivated team player with exceptional communication skills and a strong ability to troubleshoot and resolve technical issues. You will work to ensure a positive and professional user experience for clients using our Club Software products and other offerings. The role also involves collaborating with different departments to provide efficient and comprehensive support; will also involve with handling a team of Support Analysts. This position will be based at our Contour Lahore Office.</div><div>
Primary Responsibilities:</div><ul><li><div>
Customer Support &amp; Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.</div></li><li><div>
Product Knowledge &amp; Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively.</div></li><li><div>
Collaborate Across Teams: Work closely with DEV and QA teams to resolve client issues. Interface with other departments like operations, concierge, event management, and membership administration to support overall club operations.</div></li><li><div>
Documentation &amp; Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.</div></li><li><div>
Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.</div></li><li><div>
Event &amp; Service Support: Gain hands-on experience in assisting with club events and managing member access to exclusive offerings, ensuring top-notch member service.</div></li><li><div>
Monitor &amp; Improve Member Satisfaction: Participate in identifying areas for improvement based on member feedback and proactively ensure systems and processes run smoothly.</div></li><li><div>
Time Management &amp; Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.</div></li><li><div>
Team Communication &amp; Collaboration: Work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.</div></li></ul><div></div><div>
Skills &amp; Qualifications:</div><ul><li><div>
Communication Skills: Excellent verbal and written communication in English, with the ability to convey technical information clearly and professionally to clients and colleagues.</div></li><li><div>
Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.</div></li><li><div>
Network and Windows File Sharing: Knowledge of File Sharing, Mapping Drives, forwarding of Ports is required. (Understanding of PowerShell would be an asset)</div></li><li><div>
Hardware and Windows Server: Knowledge of Processor Speeds, Domain Controller, Active Directory, Managing Group Policies. (Familiarity with VMware/ Hyper V would be an asset)</div></li><li><div>
Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.</div></li><li><div>
Organizational Skills: Strong multitasking and organizational abilities, with attention to detail and the ability to manage and track multiple issues or requests.</div></li><li><div>
Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.</div></li><li><div>
Team-Oriented: Ability to work effectively in a collaborative team environment, contributing positively to team goals.</div></li><li><div>
Adaptability &amp; Resilience: Willingness to learn and adapt to new tools and processes while maintaining a professional and positive attitude in a dynamic environment.</div></li><li><div>
Accountability: Track and resolve customer issues, ensuring a timely and thorough follow-up. Maintain confidentiality and professionalism when dealing with clients.</div></li></ul><div></div><div>
Educational &amp; Technical Requirements:</div><ul><li><div>
Education: Bachelor&rsquo;s degree in Computer Science or related field.</div></li><li><div>
Experience: 5+ years of experience in a technical support or customer service environment.</div></li><li><div>
Additional Knowledge (Preferred): Basic Accounting knowledge is a plus. Experience with Hospitality and Club Industry products would be an asset.</div></li><li><div>
Ticketing Systems: Familiarity with ticketing and internal systems to record implementation and support issues.</div></li></ul><div></div><div>
What You&rsquo;ll Bring:</div><ul><li><div>
Passion for Service: A genuine passion for customer service and helping others, with strong problem-solving and communication skills.</div></li><li><div>
Willingness to Learn: A keen interest in learning about club management systems, member benefits, and event coordination in a fast-paced, service-driven environment.</div></li><li><div>
Attention to Detail: Strong organizational skills to track customer requests and ensure they are addressed promptly and accurately.</div></li><li><div>
Professionalism &amp; Discretion: Understanding the importance of maintaining confidentiality and providing respectful service to all members and clients.</div></li></ul><div></div><div>
Workshift (Job Timings):</div><ul><li><div>
Shift Hours:</div><ul><li><div>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</div></li><li><div>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</div></li></ul></li><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li><li><div>
After Hours Support: Willingness to provide support outside standard business hours as needed.</div></li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Support Specialist

OZ Developers

<p><b>Job Title: IT Officer</b></p><p><b>Department: Information Technology</b></p><p><b>Reports To:</b> IT Manager<br/><b>Location:</b> Bahria Orchard<br/><b>Job Type:</b>Full time</p><p>Salary: Rs 40k to 50k</p><p>Email: hr@ozdevelopers.com</p><p>Q</p><p><b>Job Summary:</b></p><p><b>OZ Developers</b> is looking for an IT Officer. The IT Officer is responsible for managing and maintaining the organization&rsquo;s IT infrastructure, ensuring smooth operation of computer systems, networks, and applications. The role includes providing technical support, troubleshooting hardware and software issues, and implementing effective IT solutions that support business objectives.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure, and maintain hardware and software systems including computers, servers, network devices, and applications.</li><li>Monitor and maintain the organization&rsquo;s network infrastructure to ensure optimal performance.</li><li>Provide technical support and training to staff for hardware, software, and network-related issues.</li><li>Manage user accounts, permissions, and access rights in accordance with IT policies.</li><li>Perform regular data backups and recovery operations.</li><li>Ensure IT security through access controls, firewalls, antivirus, and regular system updates.</li><li>Maintain an inventory of all IT hardware and software assets.</li><li>Liaise with vendors and service providers for procurement and support services.</li><li>Document technical procedures, system configurations, and troubleshooting steps.</li><li>Support IT projects such as system upgrades, migrations, and software implementations.</li><li>Ensure compliance with organizational IT policies and relevant regulations.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>[2+] years of proven experience in IT support or systems administration.</li><li>Strong knowledge of Microsoft Windows/Linux environments.</li><li>Proficient in networking concepts (TCP/IP, DNS, DHCP, VPN).</li><li>Experience with Active Directory, Office 365, cloud services, and antivirus software.</li><li>Familiarity with cybersecurity practices and data protection regulations.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to prioritize tasks and work under pressure.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Certifications such as CompTIA A+, Network+, Microsoft Certified, or Cisco (CCNA).</li><li>Experience with helpdesk/ticketing systems.</li><li>Knowledge of database systems and website administration.</li></ul><p><b>Work Environment:</b></p><ul><li>Office-based with occasional off-site visits.</li><li>May require evening or weekend work for maintenance or urgent support.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

IT Officer

yarbo

<p><b>Job Overview</b></p><p>We are looking for a talented <b>Technical Support Representative</b> to join our team and contribute to our mission of improving the quality of life through smart, robotic solutions.</p><p><b>Responsibilities</b></p><ul><li>Provide technical support and troubleshooting for YARBO&rsquo;s range of autonomous devices, including snow blowers, lawn mowers, and leaf blowers.</li><li>Assist customers with device setup, operation, maintenance, and troubleshooting over the phone, email, or chat.</li><li>Diagnose and resolve hardware and software issues related to YARBO devices, ensuring customers receive accurate and timely assistance.</li><li>Collaborate with engineering and product teams to escalate and resolve complex technical issues.</li><li>Offer guidance on the smart features of YARBO devices and how they can be integrated into users' day-to-day activities.</li><li>Ensure high levels of customer satisfaction by delivering exceptional service and problem resolution.</li><li>Document and track customer interactions and technical solutions in the company&rsquo;s CRM system.</li><li>Stay up-to-date with product updates, new features, and technical advancements to provide informed support to customers</li></ul><p><b>Requirements:</b></p><ul><li><b>Educational Background</b>: A minimum of a Bachelor&rsquo;s degree in <b>AI, Robotics, Engineering, IT</b>, or a related technical field.</li><li><b>Experience</b>: Previous experience in a technical support role or working with autonomous robots and/or smart technologies is highly preferred. Experience with devices such as snow blowers, lawn mowers, or leaf blowers is a bonus.</li><li>Strong technical troubleshooting skills and the ability to understand and resolve complex device issues.</li><li><b>Logical mindset</b> with the ability to think critically and solve problems efficiently.</li><li>Good understanding of robotic systems and smart technology integration in everyday appliances.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work independently and as part of a collaborative team.</li><li>Patience and customer service-oriented attitude, with a passion for helping others.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Familiarity with autonomous robotics, AI integration, and smart devices.</li><li>Ability to learn quickly and adapt to new technologies.</li><li>Experience working with software updates, firmware, and troubleshooting techniques.</li><li>Basic knowledge of hardware diagnostics and repair.</li></ul><p>SALARY : 90K - 110K</p><p>SHIFT: NIGHT</p><p>JOB: ON-SITE - LAHORE</p><p>If you're passionate about smart technology and enjoy solving technical challenges, we'd love to hear from you! Join us at YARBO and help make everyday life easier for our customers with our intelligent robotic solutions.</p><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs110,000.00 per month</p><p>Work Location: In person</p>

Technical/Customer Support Representative

Retail/Hospitality Sector

<p>The IT Support Officer is responsible for providing technical support, maintaining IT systems, and ensuring smooth operation of hotel technology infrastructure. The role involves supporting staff with hardware, software, and network issues, while also ensuring guest-facing systems (Wi-Fi, TV, POS, booking systems, etc.) function seamlessly.</p><p><b>Benefits:</b></p><ul><li>Meal provided by the Company</li><li>Company provided Accommodation</li><li>Medical (as per company policy)</li><li>Annual Bonuses</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs50,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Accounts: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

IT Support Officer

RepairDesk

<div>
 <p>
  <strong>
   RepairDesk
  </strong>
  is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
 </p>
 <br/>
 Tasks
 <br/>
 <p>
  This is a full-time on-site role for a Customer Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction, effective communication, account management, sales support, and consulting services on the repair shop management software.
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Provide remote software training to customers and follow up customers to make sure they&rsquo;re using the software.
  </li>
  <br/>
  <li>
   Address customer complaints in a compassionate and patient manner via live chat and telephone.
  </li>
  <br/>
  <li>
   Research and follow-up with customer issues and report customer requests to the development team.
  </li>
  <br/>
  <li>
   Maintain a competent understanding of the company&rsquo;s products and their functions.
  </li>
  <br/>
  <li>
   Follow company communication procedures, policies, and guidelines at all times.
  </li>
  <br/>
 </ul>
 <br/>
 Requirements
 <br/>
 <ul>
  <br/>
  <li>
   2-3 years of experience related to client communication.
  </li>
  <br/>
  <li>
   Outstanding written and verbal English communication skills.
  </li>
  <br/>
  <li>
   Proven experience of customer interaction via Live Chat, Email &amp; Call.
  </li>
  <br/>
  <li>
   Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) &amp; web based technologies (such as dropbox and google drive etc).
  </li>
  <br/>
  <li>
   Preference will give to those who has working experience in a high-volume call center environment.
  </li>
  <br/>
  <li>
   Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
  </li>
  <br/>
  <li>
   <strong>
    Shift Time: 7 pm to 4 am (Pakistan Time)
   </strong>
  </li>
  <br/>
 </ul>
 <br/>
 Benefits
 <br/>
 <ul>
  <br/>
  <li>
   Health Insurance (IPD)- Self, Spouse &amp; Children
  </li>
  <br/>
  <li>
   Provident Fund
  </li>
  <br/>
  <li>
   Paid Leaves (Casual, Medical &amp; Annual)
  </li>
  <br/>
  <li>
   Subsidise Lunch/Dinner
  </li>
  <br/>
  <li>
   Maternity &amp; Paternity Benefits
  </li>
  <br/>
  <li>
   Quarterly Performance Bonuses
  </li>
  <br/>
  <li>
   Paid Trips &amp; Tours
  </li>
  <br/>
  <li>
   Profit/Stocks Sharing Plan (Tenured Employees)
  </li>
 </ul>
</div>


Explore 1144+ Technical support specialist in Lahore this September. Find roles across top companies and apply now to boost your career.

1144 technical support specialist jobs IN Lahore

Technical Support Specialist (Accounting)

Technical Product Ops/Support Specialist

Customer Support Specialist

IT Officer

Technical/Customer Support Representative

IT Support Officer

Customer Support Specialist