customer support representative Jobs in Lahore

customer support representative

customer services specialist Jobs in Lahore

customer services specialist

customer success specialist Jobs in Lahore

customer success specialist

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customer support executive Jobs in Lahore

customer support executive

technical support specialist

Hikvision Pakistan

<div>
 
 As a Technical Support Associate, you will be responsible for providing technical assistance and support to installers by identifying, troubleshooting, and resolving technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installers satisfaction.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &middot; Manage installers and provide the training as per requirements
 
 
 &middot; Respond to installers inquiries in a timely and professional manner
 
 
 &middot; Identify, diagnose, and resolve technical issues
 
 
 &middot; Provide technical support to installers via phone, email, or chat
 
 
 &middot; Record and document installers issues and resolutions via excel sheets
 
 
 &middot; Collaborate with other teams to resolve complex installers issues
 
 
 &middot; Ensure installers satisfaction by providing exceptional service and support
 
 
 &middot; Stay up-to-date with product and technical knowledge to provide accurate information to installers
 
 
 &middot; Continuously improve knowledge and skills through training and development opportunities
 
 
 &middot; Conduct Training sessions for installers in different cities
 
 
 &middot; Conduct Product Demonstrations for installers in office work area, In shops and in seminars
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field (or equivalent work experience)
 </li>
 <li>
 Excellent communication skills (verbal and written)
 </li>
 <li>
 Strong problem-solving skills and ability to troubleshoot technical issues
 </li>
 <li>
 Experience with Windows operating systems and Microsoft Office Suite and other common software applications
 </li>
 <li>
 Familiarity with networking and internet technologies
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Customer-focused mindset and a desire to provide exceptional service
 </li>
 </ul>
</div>

Technical Support Associate

Unze Trading (Pvt). Ltd.

Job Summary: Unze Group is a prestigious conglomerate with over 30 years of excellence in retail, hospitality, and manufacturing, renowned for its commitment to innovation, quality, and customer satisfaction.<ul><li>Unze London, our retail division, is a leading name in fashion, offering a wide range of premium footwear and apparel.</li><li>Unze Trading, our manufacturing division, is a prominent producer of PC spun hollow poles, specializing in high-quality products for government infrastructure projects.</li><li>Unze Hospitality, which includes Baranh, HD, and Elysian Sweet Restaurant, is dedicated to providing exceptional dining experiences, setting a high standard for hospitality in the region.</li></ul>We are currently seeking a skilled and customer-focused IT Support Executive to join our team across all three sectors of Unze Group. This role will provide essential technical support, resolve IT-related issues, and ensure the smooth functioning of IT systems and services across Unze London, Unze Trading, and Unze Hospitality. The ideal candidate will possess strong problem-solving abilities, technical expertise, and excellent communication skills to enhance the technology needs of our diverse operations.Key Responsibilities: <ul><li>Technical Support</li><li>Provide first-line support for hardware, software, and network issues.</li><li>Diagnose and resolve technical problems promptly to minimize downtime.</li><li>Assist employees with system configurations, installations, and upgrades.</li><li>System Maintenance</li><li>Perform routine maintenance on IT systems, including updates and patches.</li><li>Ensure antivirus and security measures are up to date.</li><li>Monitor system performance and resolve potential bottlenecks.</li><li>Network Support</li><li>Troubleshoot LAN/WAN and internet connectivity issues.</li><li>Support the configuration and maintenance of network devices routers, switches, etc..</li><li>Collaborate with vendors for system upgrades and repairs.</li><li>Documentation</li><li>Maintain detailed records of incidents, changes, and IT infrastructure.</li><li>Create and update user guides, FAQs, and technical documentation.</li><li>Training and Support</li><li>Conduct training sessions to improve end-user knowledge of IT systems.</li><li>Assist in onboarding new employees with IT tools and access rights.</li><li>Compliance and Security</li><li>Adhere to and enforce IT policies and procedures.</li><li>Ensure data security and backup systems are in place and operational.</li><li>Qualifications &amp; Skills:</li><li>Education: Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Experience:</li><li>At least 3 to 5 years&rsquo; experience as an IT Support Executive or similar role.</li><li>Hands-on experience with Windows and macOS operating systems</li></ul>Join us at Unze Group and contribute to advancing and maintaining our IT infrastructure across all sectorsJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>This is an evening shift (2pm -11pm), are you comfortable working in this shift? </li></ul>Work Location: In person

IT Executive

Murkez Technologies

<div>
 
 Job Title:
 
 Technical Support Representative- L1
 
 
 
 About the Role:
 
 
 
 We're looking for a motivated, detail-oriented Technical Support Representative I to support a US-based client operating fuel stations and convenience stores. The ideal candidate has basic troubleshooting ability, a willingness to learn POS and store systems, and patience working through issues with store staff and customers. This role handles day-to-day Level 1 support, resolves routine technical issues, and escalates more complex matters to senior team members. The successful candidate manages open tickets, follows documented procedures, and communicates clearly with the team.
 
 
 
 Technical Support &amp; Troubleshooting
 
 
 
 <ul>
 <li>
 Provide Level 1 technical support for POS systems, fuel dispensing units, payment terminals, and back-office software.
 
 </li>
 <li>
 Assist senior staff with technical acquisition checklist tasks at newly acquired stores/fuel stations &mdash; basic POS and payment terminal setup checks, connectivity tests, and staff walkthroughs during onboarding.
 
 </li>
 <li>
 Troubleshoot common hardware and software issues reported by customers or store staff, following established procedures.
 
 </li>
 <li>
 Perform basic diagnostics on connectivity and system issues, escalating anything beyond routine fixes.
 
 </li>
 <li>
 Build working product knowledge of the client's store, fuel station, and payment systems.
 
 </li>
 <li>
 Guide store staff step-by-step through basic fixes and system resets over phone or chat.
 
 </li>
 </ul>
 
 Systems &amp; Vendor Coordination
 
 
 <ul>
 <li>
 Assist with basic monitoring of system alerts and flag potential issues to senior staff.
 
 </li>
 <li>
 Support the customer service team on routine technical questions.
 
 </li>
 <li>
 Follow up on vendor-related tickets as directed by senior technical staff.
 
 </li>
 <li>
 Participate in training sessions to build technical knowledge and troubleshooting skills.
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Education &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in Information Technology, Computer Science, or a related field preferred; equivalent hands-on experience also considered.
 
 </li>
 <li>
 0&ndash;1 years of technical support experience; exposure to POS/retail systems or US-based clients is a plus.
 
 </li>
 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 Basic familiarity with POS systems, payment terminals, or retail hardware.
 
 </li>
 <li>
 Basic understanding of networking concepts (Wi-Fi, routers) is a plus.
 
 </li>
 <li>
 Good troubleshooting instincts and willingness to follow structured processes.
 
 </li>
 <li>
 Comfortable using ticketing tools (e.g., Zendesk, Jira) and remote support software
 
 </li>
 </ul>
</div>

Technical Support Repersentative L1

Sharp Brains

<div>
 
 We are looking for a Technical Recruitment Specialist to manage domestic hiring for our Infrastructure and IT teams. This role is a
 
 direct report to the Global Head of HR
 
 . You will execute all recruitment activities strictly according to the instructions, guidelines, and final approvals provided by the Global Head of HR. This is an execution-focused role with no unilateral decision-making authority.
 
 
 
 Key Responsibilities
 
 
 
 
 Recruitment Execution (Under Direct Instruction of Global Head HR):
 
 
 <ul>
 <li>
 Source, screen, and present shortlisted candidates for domestic technical roles, including:
 </li>
 <li>
 
 Data Center Engineers
 
 (server hardware, virtualization, OS).
 </li>
 <li>
 
 Network Engineers
 
 (routing, switching, firewalls, Cisco/Juniper).
 </li>
 <li>
 
 Helpdesk/IT Support
 
 (Tier 1-3, Active Directory, O365, ticketing).
 </li>
 <li>
 Advertise job postings on domestic job boards and platforms as directed.
 </li>
 <li>
 Conduct initial telephonic/video screenings to assess technical fit and communication skills.
 </li>
 <li>
 Schedule interviews between candidates and hiring managers as per the schedule approved by the Global Head of HR.
 </li>
 </ul>
 
 
 Reporting &amp; Compliance:
 
 
 <ul>
 <li>
 Submit daily/weekly recruitment reports and candidate pipelines to the Global Head of HR for review.
 </li>
 <li>
 Present domestic market salary data, talent availability, and competitor insights
 
 only when requested
 
 by the Global Head of HR.
 </li>
 <li>
 Ensure all hiring activities comply strictly with local labor laws and company policies.
 </li>
 </ul>
 
 
 Offer Management:
 
 
 <ul>
 <li>
 Extend verbal offers to candidates
 
 only after receiving explicit written authorization
 
 from the Global Head of HR regarding the salary and terms.
 </li>
 <li>
 Route all offer letters and employment contracts through the Global Head of HR for final signature and release.
 </li>
 </ul>
 
 
 Candidate Experience:
 
 
 <ul>
 <li>
 Maintain professional communication with all candidates throughout the process.
 </li>
 <li>
 Gather candidate feedback and escalate it directly to the Global Head of HR for further instruction.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 3 years of technical recruitment experience, with a strong focus on
 
 domestic/local hiring
 
 for Data Center, Networking, and Helpdesk roles.
 </li>
 <li>
 
 Market Knowledge:
 
 Deep understanding of the local job market, salary benchmarks, and talent pools for IT infrastructure roles.
 </li>
 <li>
 
 Tech Awareness:
 
 Ability to understand job requirements for network engineers, data center staff, and helpdesk technicians. You do not need to code, but you must understand the technical jargon.
 </li>
 <li>
 
 Discipline &amp; Obedience:
 
 You must be comfortable working in a structured environment where all strategic decisions, approvals, and final sign-offs rest with the Global Head of HR. You execute instructions promptly and accurately without deviation.
 </li>
 <li>
 
 Tools:
 
 Proficiency in MS Office, ATS platforms, and job portals.
 </li>
 </ul>
 
 
 
</div>

Technical Recruiting Specialist

SoftSquare

<div>
 
 Job Description
 
 
 
 We are looking for an SEO Specialist with 1&ndash;2 years of experience to join our team. The ideal candidate will be responsible for developing and executing SEO strategies to improve organic rankings, increase website traffic, and enhance overall online visibility while collaborating with content and development teams.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement on-page, off-page, and technical SEO strategies.
 </li>
 <li>
 Conduct keyword research, competitor analysis, and identify growth opportunities.
 </li>
 <li>
 Optimize website content, landing pages, and blogs for search engines.
 </li>
 <li>
 Monitor website performance using Google Analytics, Search Console, Ahrefs, or SEMrush, and prepare SEO reports.
 </li>
 <li>
 Collaborate with content writers and developers to improve website SEO and stay updated with the latest SEO trends.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1&ndash;2 years of hands-on experience in Search Engine Optimization (SEO).
 </li>
 <li>
 Strong understanding of on-page, off-page, and technical SEO principles.
 </li>
 <li>
 Experience with Google Analytics, Google Search Console, Ahrefs, SEMrush, or similar SEO tools.
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Computer Science, Information Technology, or a related field.
 </li>
 </ul>
</div>

SEO Specialist

IBSTEC

IBSTEC is looking for a skilled and results-driven SEO Specialist to join our team. The ideal candidate will have 2&ndash;3 years of hands-on experience in search engine optimization and a strong understanding of on-page, off-page, and technical SEO. You will be responsible for improving website rankings, increasing organic traffic, and supporting the company's digital marketing objectives.Key Responsibilities<ul><li>Develop and execute effective SEO strategies to improve organic search performance.</li><li>Perform keyword research, competitor analysis, and identify new growth opportunities.</li><li>Optimize website content, landing pages, and metadata for search engines.</li><li>Conduct technical SEO audits and work with developers to resolve issues.</li><li>Build and manage high-quality backlink campaigns.</li><li>Monitor website performance using Google Analytics, Google Search Console, and other SEO tools.</li><li>Track keyword rankings, traffic, and conversions, and prepare regular performance reports.</li><li>Stay updated with search engine algorithm changes and industry best practices.</li></ul>Requirements<ul><li>Bachelor's degree in Marketing, Computer Science, Business, or a related field (preferred).</li><li>2&ndash;3 years of proven experience in SEO.</li><li>Strong knowledge of on-page, off-page, and technical SEO.</li><li>Experience with Google Analytics, Google Search Console, Ahrefs, SEMrush, Screaming Frog, or similar SEO tools.</li><li>Understanding of HTML, CSS, and basic website structure is an advantage.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple projects and meet deadlines.</li></ul>What We Offer<ul><li>Competitive salary (based on experience)</li><li>Professional growth and learning opportunities</li><li>Collaborative and supportive work environment</li><li>Long-term career development</li></ul>Work Schedule<ul><li>Location: Gulberg V, Lahore</li><li>Job Type: Full-time</li></ul>Work Location: In person

airankers

We're looking for someone who understands not just how to bid, but some one who must be expert in Upwork sales algorithms, outperform competitors, and consistently win high-value clients.Contact : 03024386786Job Type: Full-Time / Part-Time (Remote)About the RoleWe are looking for an experienced Upwork Bidder Specialist who is more than just a proposal writer. The ideal candidate must have in-depth knowledge of Upwork's marketplace, profile optimization, bidding strategies, and client acquisition techniques. Your primary goal will be to consistently generate high-quality leads and convert them into long-term clients.Key Responsibilities<ul><li>Identify and bid on high-potential Upwork projects.</li><li>Write personalized, high-converting proposals tailored to each client's requirements.</li><li>Optimize and maintain Upwork profiles to improve visibility, profile strength, and conversion rates.</li><li>Develop and execute winning bidding strategies based on project type, competition, and budget.</li><li>Understand Upwork search rankings, profile optimization, and best practices to maximize organic exposure.</li><li>Research competitors and identify opportunities to improve win rates.</li><li>Communicate professionally with prospective clients and manage follow-ups.</li><li>Collaborate with the technical team to understand project scope and prepare accurate estimates.</li><li>Track bidding performance and continuously improve strategies based on results.</li></ul>Required Skills &amp; Experience<ul><li>Proven experience as an Upwork Bidder Specialist with a strong track record of winning projects.</li><li>Deep understanding of Upwork's ecosystem, including profile optimization, proposal strategy, client psychology, and marketplace trends.</li><li>Expertise in developing effective bidding strategies that consistently generate qualified leads.</li><li>Strong English communication and persuasive writing skills.</li><li>Experience handling projects related to Web Development, Mobile Apps, AI/ML, SaaS, UI/UX, or Digital Marketing is a plus.</li><li>Ability to analyze competition and adapt strategies to improve success rates.</li><li>Self-driven, target-oriented, and focused on delivering measurable business growth.</li></ul>Preferred Qualifications<ul><li>3+ years of hands-on Upwork bidding experience.</li><li>Demonstrated success in acquiring long-term international clients.</li><li>Experience managing agency or freelancer Upwork profiles with strong performance metrics.</li><li>Knowledge of CRM tools and lead management is an advantage.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Attractive performance-based incentives.</li><li>Long-term growth opportunities.</li><li>Flexible remote work environment.</li><li>Opportunity to work with a growing international team.</li></ul>How to ApplyPlease include the following with your application:<ul><li>Your updated resume.</li><li>A brief summary of your Upwork bidding experience.</li><li>Your most notable achievements (e.g., projects won, revenue generated, win rate, or long-term clients acquired).</li><li>Examples of successful proposals or case studies (if available).</li><li>A short explanation of your approach to profile optimization and winning clients on Upwork.</li></ul>Pay: Rs65,000.00 - Rs100,000.00 per monthWork Location: In person

Upwork Sales Specialist

Explore 300+ Technical support specialist in Lahore this August. Find roles across top companies and apply now to boost your career.

300 technical support specialist jobs In Lahore

Technical Support Associate

IT Executive

Technical Support Repersentative L1

Technical Recruiting Specialist

SEO Specialist

SEO Specialist

Upwork Sales Specialist