customer services specialist Jobs in Lahore

customer services specialist

customer success specialist Jobs in Lahore

customer success specialist

customer support agent

customer support executive Jobs in Lahore

customer support executive

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customer support representative

technical support specialist

Sky Host

<p><b>Key Responsibilities:</b></p><p><b>1. Customer Technical Support</b></p><ul><li>Provide first-line technical support to hosting customers via ticketing system, live chat, and email.</li><li>Troubleshoot and resolve issues related to web hosting, domains, DNS, SSL, and website accessibility.</li><li>Assist customers in managing their cPanel/WHM accounts, email configurations, and website deployments.</li><li>Guide users through FTP setup, database connections, and CMS installations (e.g., WordPress , PHP).</li><li>Handle website migration requests and ensure minimal downtime for clients.</li></ul><p><b>2. Server and Hosting Management</b></p><ul><li>Configure and troubleshoot email-related issues (SMTP, POP3, IMAP).</li><li>Assist customers with DNS record management, including A, MX, CNAME, SPF, DKIM, and DMARC records.</li><li>Ensure proper configuration for domain pointing, redirections, and subdomains.</li><li>Assist customers with SSL certificate installations and renewals (AutoSSL, Let&rsquo;s Encrypt, etc.).</li><li>Educate users on basic web security practices, malware prevention, and backup management.</li></ul><p><b>5. Documentation and Knowledge Base</b></p><ul><li>Maintain accurate records of customer interactions, issues, and resolutions within the ticketing system.</li><li>Create and update internal knowledge base articles and customer FAQs for recurring technical issues.</li><li>Contribute to process improvement by documenting new procedures and best practices.</li></ul><p><b>6. Customer Experience and Communication</b></p><ul><li>Ensure timely and professional responses to all customer queries.</li><li>Communicate technical solutions in a clear and user-friendly manner.</li><li>Follow up with customers to confirm issue resolution and satisfaction.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>1&ndash;3 years of experience in IT or technical support, preferably in a web hosting environment.</li><li>Strong knowledge of <b>cPanel, WHM, DNS, and Linux-based hosting platforms</b>.</li><li>Familiarity with <b>website migration, email troubleshooting, and domain management</b>.</li><li>Understanding of <b>networking concepts (TCP/IP, FTP, SMTP, etc.)</b> and <b>security protocols (SSL, DNSSEC, etc.)</b>.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs45,000.00 per month</p><p>Work Location: In person</p>

IT Support / Technical Support

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
About Contour</div><div>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of marketleading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, longterm careers.</div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div>
The Division</div><div>
Dealer Information Systems Corporation is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one fullservice company.</div><div>
Division Profile: https://www.discorp.com/</div><div>
Position:</div><div>
The ideal candidate should be passionate, highly organized, and possess excellent verbal and written communication skills. This role is perfect for a team player who thrives in a fast-paced environment and is eager to contribute to providing professional and positive user experience.</div><div>
As a, you will be responsible for delivering technical support and training to customers, helping resolve various technical issues, and ensuring high levels of customer satisfaction. This role will involve troubleshooting networking and DIS applications to improve productivity and reduce downtime. You will be an essential part of the global team and work as an extension of the DIS team from our Lahore office.</div><div>
We are seeking a dedicated Enterprise Software Support/Customer Support professional. This role involves working as the customer&rsquo;s advocate while providing customer support, via phone, email, and chat with Customers. The Support Specialist II directly impacts DIS customer&rsquo;s ability to successfully utilize applications at all phases of the customer&rsquo;s lifecycle. Support Specialist II minimizes DIS risk when recommending or resolving data damage or system bugs.</div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Services Consultant (L2)

The Hunar Foundation

<p><b>Job Purpose:</b></p><p>To provide technical support and assistance to staff and students by ensuring smooth operation, maintenance, and troubleshooting of IT systems, hardware, and software at the institute. The role supports the implementation of IT policies and ensures compliance with organizational standards.</p><p><b>Key Responsibilities:</b></p><p><b>1. Technical Support</b></p><ul><li>Provide first-level technical support for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Assist users in resolving technical problems promptly to minimize downtime.</li></ul><p><b>2. Network &amp; System Maintenance</b></p><ul><li>Monitor internet connectivity, LAN/WAN, and system performance.</li><li>Support in maintaining servers, routers, and switches as per IT guidelines.</li><li>Ensure regular system updates, backups, and antivirus checks.</li></ul><p><b>3. IT Asset Management</b></p><ul><li>Maintain inventory records of IT equipment, software licenses, and consumables.</li><li>Coordinate with the procurement department for repair, replacement, or purchase of IT assets.</li><li>Ensure all IT assets are properly tagged and recorded.</li></ul><p><b>4. Coordination &amp; Reporting</b></p><ul><li>Report recurring technical issues to the Manager IT and suggest preventive measures.</li><li>Support implementation of new IT initiatives and upgrades.</li><li>Maintain logbooks for system issues and resolutions.</li></ul><p><b>5. Compliance &amp; Safety</b></p><ul><li>Ensure adherence to The Hunar Foundation&rsquo;s IT and data security policies.</li><li>Protect confidential information and follow cybersecurity protocols.</li></ul><p><b>Qualification &amp; Experience:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li><b>Experience:</b> 1&ndash;2 years of relevant IT support experience (fresh graduates with strong technical aptitude may also be considered).</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Strong troubleshooting and problem-solving abilities.</li><li>Basic knowledge of networking, hardware, and operating systems.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and collaboratively.</li><li>Time management and attention to detail.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Assistant - IT - Bedian

Smart Matrix

<p><b>Technical Support Engineer</b></p><p><b>Location:</b> Model Town Link Road Lahore<br/><b>Job Type:</b> Full-time<br/><b>Experience Required:</b> 0&ndash;1 Year</p><p><b>About Us</b></p><p>We are a rapidly growing technology company providing innovative software solutions and IT services to multinational clients across different industries. Our mission is to deliver seamless, high-quality technical support and build long-term, trusted relationships with our customers.</p><p>We are looking for a <b>Technical Support Engineer</b> who is passionate about technology, eager to learn, and dedicated to solving technical problems while ensuring client satisfaction.</p><p><b>Educational Background</b></p><ul><li><b>Bachelor&rsquo;s Degree in Computer Science, Software Engineering, or Computer Software</b> (mandatory).</li><li>Fresh graduates are welcome to apply.</li></ul><p>Key Responsibilities</p><ul><li>Assist clients with <b>system installations, account setup, and basic network configuration</b>.</li><li>Manage and deploy <b>databases, scripts, and configurations</b> (Full Training will be provided).</li><li>Properly escalate unresolved issues to internal technical teams (e.g., developers, sysadmins).</li><li>Communicate effectively with clients via whatsapp / online meeting to guide them step-by-step through problem resolution.</li><li>Log and track open issues, ensuring prioritization and timely updates.</li><li>Follow up with clients to confirm systems are fully functional after troubleshooting.</li><li>Document technical solutions in manuals, FAQs, and reports for future reference.</li><li>Maintain professional and positive client relationships to ensure satisfaction.</li></ul><p>Job Requirements</p><ul><li><b>Bachelor&rsquo;s degree in IT (Computer Science, Software Engineering, or Computer Software</b> - Mandatory)</li><li>Basic knowledge of database (i.e., <b>MS SQL Server, MySQL)</b>.</li><li>Basic knowledge of <b>IIS Server configuration</b>.</li><li><b>Basic networking knowledge</b> (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Excellent <b>spoken and written English communication skills</b>.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Team player with a detail-oriented mindset.</li></ul><p><b>What We Offer</b></p><ul><li>A career-oriented position in a <b>rapidly growing company</b>.</li><li>The opportunity to work with <b>multinational clients in an international environment</b>.</li><li>Be part of a collaborative and supportive <b>international team</b>.</li><li><b>Market-competitive salary</b> with growth opportunities.</li></ul><p>Job Types: Full-time, New-Grad</p><p>Pay: From Rs35,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Technical Support Engineer

TechSea

<div>
 <p>
  <strong>
   Location:
  </strong>
  Valencia Town, Lahore, Pakistan (On-site)
 </p>
 <p>
  <strong>
   Working Hours:
  </strong>
  8:00 AM &ndash; 5:00 PM EST (Mon&ndash;Fri)
 </p>
 <p>
  <em>
   (Timings may vary based on operational needs)
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About TechSea
  </strong>
 </p>
 <p>
  TechSea is a SaaS-based IT company offering an
  <strong>
   AI-Powered All-in-One Career Suite
  </strong>
  &mdash; a smart career development platform used by
  <strong>
   U.S.-based universities, colleges, and individual professionals
  </strong>
  . Our tool helps students and professionals build career readiness, enhance employability, and successfully enter the job market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  We are looking for a
  <strong>
   Customer Support Specialist (Email &amp; Live Chat)
  </strong>
  who will deliver timely, accurate, and high-quality support to our users &mdash; primarily through
  <strong>
   live chat and email
  </strong>
  . The ideal candidate will play a key role in ensuring a smooth customer experience, assisting users with product queries, handling service requests, and maintaining strong communication with internal teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Live Chat Support
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to student and professional user inquiries via
   <strong>
    live chat
   </strong>
   within specified response times.
  </li>
  <li>
   Provide clear, accurate, and empathetic answers to questions related to our AI Career Suite product.
  </li>
  <li>
   Identify recurring issues and report feedback to the product team for continuous improvement.
  </li>
  <li>
   Maintain high standards of tone, accuracy, and grammar in all written communications.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Email &amp; General Customer Support
  </strong>
 </p>
 <ul>
  <li>
   Manage customer emails regarding our
   <strong>
    Resume Writing and related services
   </strong>
   .
  </li>
  <li>
   Assign new orders to the internal team and track progress through our CRM.
  </li>
  <li>
   Handle customer disputes, refunds, and order follow-ups in coordination with relevant departments.
  </li>
  <li>
   Reach out to inactive customers via email or phone to re-engage and ensure satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Internal Coordination
  </strong>
 </p>
 <ul>
  <li>
   Communicate effectively with internal teams through
   <strong>
    Slack
   </strong>
   .
  </li>
  <li>
   Use
   <strong>
    Zendesk
   </strong>
   to manage support tickets, chats, and emails efficiently.
  </li>
  <li>
   Log and track all customer interactions to ensure transparency and accountability.
  </li>
  <li>
   Perform additional support or administrative tasks as assigned by management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Bachelor&rsquo;s degree
   </strong>
   (required).
  </li>
  <li>
   <strong>
    Minimum 2 years of experience
   </strong>
   in Customer Support or a related field (preferably SaaS or IT-based).
  </li>
  <li>
   Strong command of
   <strong>
    English (written and verbal)
   </strong>
   &mdash; with excellent grammar, clarity, and tone.
  </li>
  <li>
   Hands-on experience with
   <strong>
    CRM and support tools
   </strong>
   (Zendesk, GoHighLevel, Slack, or similar).
  </li>
  <li>
   Ability to multitask, prioritize effectively, and manage time under pressure.
  </li>
  <li>
   Customer-focused attitude with patience, empathy, and problem-solving skills.
  </li>
  <li>
   Availability to work
   <strong>
    8:00 AM &ndash; 5:00 PM EST (Mon&ndash;Fri)
   </strong>
   and adjust to changing shifts if required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Competitive Salary:
   </strong>
   We value your expertise and ensure you are rewarded fairly.
  </li>
  <li>
   <strong>
    Health Coverage:
   </strong>
   Your health and well-being are a priority for us.
  </li>
  <li>
   <strong>
    Fuel Allowance:
   </strong>
   We provide support for your commute.
  </li>
  <li>
   <strong>
    Company-Provided Equipment:
   </strong>
   Receive all the necessary tools (laptop, internet, screens, etc.) to work efficiently.
  </li>
  <li>
   <strong>
    Collaborative Team Environment:
   </strong>
   Join a supportive and dynamic group of professionals.
  </li>
  <li>
   <strong>
    Career Growth:
   </strong>
   Opportunities for professional development and advancement.
  </li>
  <li>
   <strong>
    Generous Paid Time Off:
   </strong>
   Enjoy a healthy work-life balance with ample vacation time.
  </li>
  <li>
   <strong>
    Paid Maternity and Paternity Leave:
   </strong>
   We support your family&rsquo;s important milestones.
  </li>
  <li>
   <strong>
    Cultural Exposure:
   </strong>
   Work with a diverse, multicultural team.
  </li>
 </ul>
 <p>
  <strong>
   US-Based Projects:
  </strong>
  Gain valuable experience working with US-based clients and companies.
 </p>
</div>


Customer Support Specialist (SaaS, Email & Live Chat Support)

Solis

<div>
 <p>
  I. Main Responsibilities:
 </p>
 <p>
  1. Responsible for online and offline product training and client technical communication in this region; Ensure the accuracy and timeliness of pre-sales issue responses; Record overseas new requirements and forward them to international technical support engineers (domestic) in each region for communication assistance;
 </p>
 <p>
  2. Responsible for training and technical support duties in overseas regions; Including training on new products launched, product promotion and introduction; Solving product technical problems in the post-sale process for overseas issues and providing solutions; Verifying overseas product manuals; Tracking the implementation of new policies in overseas regions and making judgments and interpretations on new standards, and presenting requirements to international technical support engineers (domestic) in each region to adjust product parameters and add related functions to adapt to local policies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  II. Main Responsibilities Explanation:
 </p>
 <p>
  1. Online and offline product training and technical communication
 </p>
 <p>
  Based on the themes proposed by sales/marketing, confirm the training content and time; Verify and modify/PPT according to the theme; Confirm the validity and correctness of PPT content with international technical support engineers (domestic) in each region; Complete the training or communication, and ensure the correctness of responses during Q&amp;A.
 </p>
 <p>
  2. Client/sales pre-sales issue responses
 </p>
 <p>
  Timely, effective and accurate responses to client product inquiries; Timely, effective and accurate responses to sales product inquiries; Summarize common/repetitive pre-sales issues and standard responses to international technical support engineers (domestic) in each region.
 </p>
 <p>
  3. Organize solutions for difficult post-sale problems
 </p>
 <p>
  Understand the difficult post-sale problems reported by overseas colleagues to the R&amp;D/quality center; Sort out the solutions for difficult post-sale problems given by R&amp;D/quality center; Feedback the solution to overseas colleagues.
 </p>
 <p>
  4. Confirmation, follow-up and feedback of new requirements
 </p>
 <p>
  Record and summarize new requirements/product requirements in each region; Timely feedback to corresponding international technical support engineers (domestic), and follow up on the completion status and time of the requirements; Coordinate with headquarters and overseas clients for communication.
 </p>
 <p>
  5. Output of product application technical materials/solutions
 </p>
 <p>
  Output of product application technical materials/solutions
 </p>
</div>


Product Solution Engineer

Dot Print PVT Limited

<p>We need IT Support Officer who will be responsible for providing technical support, troubleshooting IT issues, surveillance system and ensuring the smooth operation of IT systems within the organization.</p><p><b>Responsibilities:</b></p><p>&middot; Provide technical support to end-users for hardware, software, and networking issues.</p><p>&middot; Install, configure, and maintain computer systems and software.</p><p>&middot; Help maintain and troubleshoot network connections, including Wi-Fi, VPN, Firewall, and LAN setups.</p><p>&middot; CCTV/ IP cameras DVR/ NVR Installation.</p><p>&middot; Hands-on experience on Free NAS/ True Nas. Network security &amp; Networking Designing &amp; cabling.</p><p>&middot; Manage user accounts, permissions, and access rights.</p><p>&middot; Monitor IT systems to ensure data security, backup and recovery.</p><p>&middot; Assist in the implementation of IT projects and initiatives.</p><p>&middot; Document IT procedures and configurations.</p><p>&middot; Stay up-to-date with technological advancements and recommend upgrades or new systems as needed.</p><p>&middot; Provide training and technical guidance to users as required.</p><p>&middot; Collaborate with external vendors for IT- related services and support.</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</p><p>&middot; Minimum of 3 -4 Years of experience in IT support or a similar role.</p><p>&middot; Proficient in troubleshooting hardware, software and network issues.</p><p>&middot; Experience in CCTV installation. (NVR/DVR/PSS)</p><p>&middot; Knowledge of operating systems, networking protocols, and cybersecurity best practices.</p><p>&middot; Strong Analytical and problem-solving skills.</p><p>&middot; Excellent communication and interpersonal abilities.</p><p>&middot; Ability to work well in a team environment.</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

IT Support Officer

Explore 1251+ Technical support specialist in Lahore this November. Find roles across top companies and apply now to boost your career.