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technical support specialist

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

ThingTrax

<div>Thingtrax is building an Agentic Manufacturing Operations platform to transform how factories operate. By deploying AI-powered agents, including advanced computer vision systems, directly on production lines, we help manufacturing operations observe, reason, and act in real time. Our mission focuses on collaborating closely with manufacturers, particularly in the food and beverage sectors, to enhance efficiency, reduce waste, and enable a shift from manual processes to autonomous, optimized operations.
Duties and Responsibilities:
1. Customer Interaction:<ul><li>
Provide quick and effective solutions to technical inquiries from customers through all communication channels (email, phone, chat, and ticketing system).</li><li>
Build strong relationships with customers by delivering professional and helpful technical support.</li></ul>
2. Technical Troubleshooting:<ul><li>
Conduct in-depth diagnostics and troubleshooting for hardware and software issues.</li><li>
Deliver effective resolutions to technical challenges while minimizing customer disruption.</li></ul>
3. Product Expertise:<ul><li>
Gain a thorough understanding of the company's product offerings to provide informed advice to customers.</li><li>
Keep abreast of new product features and functionalities to accurately address customer inquiries.</li></ul>
4. Documentation and Knowledge Base:<ul><li>
Thoroughly document all troubleshooting procedures and solutions for future reference.</li><li>
Regularly contribute to the knowledge base, ensuring customer-facing resources are updated and clearly articulated.</li></ul>
5. Issue Escalation:<ul><li>
Proactively escalate significant or unresolved issues to the relevant internal teams, ensuring follow-up until resolution is achieved.</li></ul>
6. Customer Training and Support:<ul><li>
Lead training efforts and develop user-friendly resources to assist customers in maximizing their use of the product.</li><li>
Provide proactive support during setup and integration to facilitate smooth adoption.</li></ul>
7. Quality Assurance:<ul><li>
Engage in testing new releases to identify potential issues and offer constructive feedback to the development team.</li></ul>
8. Team Collaboration:<ul><li>
Collaborate closely with sales, product management, and engineering teams to ensure alignment on customer requirements and feedback.</li><li>
Share troubleshooting techniques and insights with colleagues to encourage ongoing enhancement in customer support.</li></ul>
9. Customer Feedback and Improvement:<ul><li>
Gather and analyze customer feedback to advocate for essential product or process enhancements.</li><li>
Spot trends in support issues to generate proactive solutions and decrease recurring inquiries.</li></ul>
10. Governance and KPI Management:<ul><li>
Act as the point of governance to ensure tracking and maintenance of all operational health metrics, including uptime, ticket resolution time, and SLA compliance.</li><li>
Ensure ongoing monitoring and reporting of key performance indicators (KPIs) to fulfill both customer and internal standards.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or a related field (mandatory)
</li><li>1&ndash;2 years of experience in a technical support, customer support, or similar role (fresh graduates are encouraged to apply)
</li><li>Basic understanding of software systems, troubleshooting, and technical problem-solving
</li><li>Familiarity with Python or general programming concepts will be a plus
</li><li>Strong communication skills (verbal and written) with the ability to explain technical concepts clearly
</li><li>Ability to handle customer queries professionally across multiple channels (email, chat, calls)
</li><li>Strong analytical and problem-solving mindset
</li><li>Willingness to learn quickly and adapt to new technologies and products
</li><li>Ability to work collaboratively with cross-functional teams
</li><li>Basic understanding of ticketing systems, SLAs, or customer support processes is a plus
</li><li>High level of ownership, responsibility, and attention to detail
</li><li>Looking for individuals who are eager to learn, grow, and commit long-term</li></ul> 

Benefits 
<ul><li>
Health Insurance (Coverage for Spouse and Children if Married; Coverage for both Parents if Single)</li><li>
Company-Sponsored Trips</li><li>
Quarterly Dinner Events</li><li>
Paid Time Off for Holidays</li><li>
Learning and Development Support - Course/exam fees covered after approval.</li><li>
Gym Membership Allowance</li></ul></div>

Customer Support Associate

Thingtrax

<div>
 Thingtrax is building an Agentic Manufacturing Operations platform to transform how factories operate. By deploying AI-powered agents, including advanced computer vision systems, directly on production lines, we help manufacturing operations observe, reason, and act in real time. Our mission focuses on collaborating closely with manufacturers, particularly in the food and beverage sectors, to enhance efficiency, reduce waste, and enable a shift from manual processes to autonomous, optimized operations.
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 <ul>
 <li>
 Customer Interaction:
 </li>
 <li>
 Provide quick and effective solutions to technical inquiries from customers through all communication channels (email, phone, chat, and ticketing system)
 </li>
 <li>
 Build strong relationships with customers by delivering professional and helpful technical support
 </li>
 <li>
 Technical Troubleshooting:
 </li>
 <li>
 Conduct in-depth diagnostics and troubleshooting for hardware and software issues
 </li>
 <li>
 Deliver effective resolutions to technical challenges while minimizing customer disruption
 </li>
 <li>
 Product Expertise:
 </li>
 <li>
 Gain a thorough understanding of the company's product offerings to provide informed advice to customers
 </li>
 <li>
 Keep abreast of new product features and functionalities to accurately address customer inquiries
 </li>
 <li>
 Documentation and Knowledge Base:
 </li>
 <li>
 Thoroughly document all troubleshooting procedures and solutions for future reference
 </li>
 <li>
 Regularly contribute to the knowledge base, ensuring customer-facing resources are updated and clearly articulated
 </li>
 <li>
 Issue Escalation:
 </li>
 <li>
 Proactively escalate significant or unresolved issues to the relevant internal teams, ensuring follow-up until resolution is achieved
 </li>
 <li>
 Customer Training and Support:
 </li>
 <li>
 Lead training efforts and develop user-friendly resources to assist customers in maximizing their use of the product
 </li>
 <li>
 Provide proactive support during setup and integration to facilitate smooth adoption
 </li>
 <li>
 Quality Assurance:
 </li>
 <li>
 Engage in testing new releases to identify potential issues and offer constructive feedback to the development team
 </li>
 <li>
 Team Collaboration:
 </li>
 <li>
 Collaborate closely with sales, product management, and engineering teams to ensure alignment on customer requirements and feedback
 </li>
 <li>
 Share troubleshooting techniques and insights with colleagues to encourage ongoing enhancement in customer support
 </li>
 <li>
 Customer Feedback and Improvement:
 </li>
 <li>
 Gather and analyze customer feedback to advocate for essential product or process enhancements
 </li>
 <li>
 Spot trends in support issues to generate proactive solutions and decrease recurring inquiries
 </li>
 <li>
 Governance and KPI Management:
 </li>
 <li>
 Act as the point of governance to ensure tracking and maintenance of all operational health metrics, including uptime, ticket resolution time, and SLA compliance
 </li>
 <li>
 Ensure ongoing monitoring and reporting of key performance indicators (KPIs) to fulfill both customer and internal standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, IT, or a related field (mandatory)
 </li>
 <li>
 1-2 years of experience in a technical support, customer support, or similar role (fresh graduates are encouraged to apply)
 </li>
 <li>
 Basic understanding of software systems, troubleshooting, and technical problem-solving
 </li>
 <li>
 Familiarity with Python or general programming concepts will be a plus
 </li>
 <li>
 Strong communication skills (verbal and written) with the ability to explain technical concepts clearly
 </li>
 <li>
 Ability to handle customer queries professionally across multiple channels (email, chat, calls)
 </li>
 <li>
 Strong analytical and problem-solving mindset
 </li>
 <li>
 Willingness to learn quickly and adapt to new technologies and products
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams
 </li>
 <li>
 Basic understanding of ticketing systems, SLAs, or customer support processes is a plus
 </li>
 <li>
 High level of ownership, responsibility, and attention to detail
 </li>
 <li>
 Looking for individuals who are eager to learn, grow, and commit long-term
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Health Insurance (Coverage for Spouse and Children if Married; Coverage for both Parents if Single)
 </li>
 <li>
 Company-Sponsored Trips
 </li>
 <li>
 Quarterly Dinner Events
 </li>
 <li>
 Paid Time Off for Holidays
 </li>
 <li>
 Learning and Development Support - Course/exam fees covered after approval
 </li>
 <li>
 Gym Membership Allowance
 </li>
 </ul>
</div>

Abacus Outsourcing

Job DescriptionProject Overview: Developed and managed customer support operations for a FinTech platform, with a focus on delivering seamless financial service experiences through multi-channel support. The project was designed to reflect how modern digital banks efficiently handle customer inquiries, transaction issues, and account-related concerns while maintaining high service standards.Objectives:<ul><li>Provide prompt and accurate resolution of customer issues related to digital banking services.</li><li>Ensure seamless customer interactions across calls, emails, and live chat channels.</li><li>Maintain well-structured records of customer interactions for operational transparency.</li><li>Enhance customer satisfaction through proactive problem-solving and service excellence.</li></ul>Key Responsibilities:<ul><li>Handled customer inquiries related to FinTech services, including digital payments, fund transfers, account access, and transaction-related issues.</li><li>Responded to customer requests via multiple communication channels, including calls, email, and live chat.</li><li>Investigated and resolved issues such as failed transactions, account verification challenges, and payment delays.</li><li>Maintained accurate and detailed documentation of customer interactions and resolutions within the CRM system.</li><li>Collaborated with internal teams, including technical, compliance, and payment operations, to ensure efficient issue resolution.</li><li>Adhered to a customer-first approach aligned with digital banking support standards.</li></ul>Compensation &amp; Benefits:<ul><li>Salary: Attractive and market-competitive</li><li>Schedule: 5 days a week</li><li>Timings: Fixed US shift</li><li>Benefits: Medical coverage and US holiday observance</li></ul>Pay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist- FinTech

Techtimize

Job Title: Talent Acquisition Specialist Location: Lahore Job Type: Full TimeJob Description: We are looking for a Talent Acquisition Specialist with experience in technical recruitment to join our HR team. The candidate will be responsible for managing the hiring process and sourcing candidates for technical roles.Responsibilities: Manage end to end recruitment for technical roles Work with hiring managers to understand job requirements Source candidates using job boards and professional networks Conduct initial screening interviews Maintain candidate records and recruitment data Ensure a smooth hiring process and positive candidate experienceRequirements: Bachelor&rsquo;s degree in HR, Business Administration or related field 1 to 2 years of experience in technical recruitment Understanding of technical roles such as MERN Stack, DevOps and Python Experience using LinkedIn and other sourcing platforms Good communication and organizational skills Ability to manage multiple rolesJob Type: Full-timeApplication Question(s):<ul><li>What's your current and expected salary?</li></ul>Work Location: In person

Talent Acuisition Specialist

Novatore Solutions

Experience: 6 months - 1 YearJob Type: Full Time - Onsite Location: PCSIR Staff Society - College Road, LahoreKey Responsibilities:<ul><li>Maintain and troubleshoot company laptops, desktops, and peripherals.</li><li>Perform minor repairs and hardware upgrades as needed.</li><li>Manage networking setup and resolve connectivity issues.</li><li>Provide on-site IT support to employees.</li><li>Assist in IT-related procurement, vendor management, and negotiation.</li><li>Maintain IT inventory and ensure proper documentation of all IT assets.</li><li>Liaise with external service providers for repair and maintenance.</li><li>Troubleshoot office devices such as attendance machines, printers, and other peripherals.</li></ul>Required Skills &amp; Qualifications:<ul><li>6 months to 1 year of relevant experience in IT support or a similar role</li><li>Strong understanding of IT infrastructure, networking, and IT policies.</li><li>Knowledge of laptop and desktop hardware maintenance.</li><li>Familiarity with market trends and local vendors for IT equipment.</li><li>Strong negotiation and problem-solving skills.</li><li>Ability to provide recommendations for IT policy improvements and ensure implementation.</li><li>Good communication skills to interact with team and vendors.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you permanent resident of Lahore. (If no then mention area)?</li><li>Ho much experience do you have in IT Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Officer

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Email &amp; Chat Support&rsquo;
 
 for its Bayut and Dubizlee Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
 </li>
 <li>
 Responsible for client account up gradation upon receiving invoices from different channels.
 </li>
 <li>
 Responsible for client account degradation upon expiration of client account.
 </li>
 <li>
 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
 <li>
 Responsible to setup XML feed Integration.
 </li>
 <li>
 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
 <li>
 Live chat support to all related web users.
 </li>
 <li>
 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Experience: 06 months - 1 Year (Email/Chat Support)
 </li>
 <li>
 Education: Must be a graduate
 </li>
 <li>
 Location: Gulberg, Lahore
 </li>
 <li>
 Shifts: Hybrid
 </li>
 <li>
 Gender: Both
 </li>
 <li>
 Position Level: Entry Level
 </li>
 <li>
 Should have very good command over spoken and special written English.
 </li>
 <li>
 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
 </li>
 <li>
 Preferably a graduate with a minimum 0.5 year experience.
 </li>
 <li>
 Experience in Customer services role, preferably from a support/call center-
 </li>
 <li>
 Strong communication and follow-up skills.
 </li>
 <li>
 Have a working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

Email & Chat Support

Explore 930+ Technical support specialist in Lahore this April. Find roles across top companies and apply now to boost your career.

930 technical support specialist jobs In Lahore

Technical Support Engineer

Customer Support Associate

Customer Support Associate

Customer Support Specialist- FinTech

Talent Acuisition Specialist

IT Support Officer

Email & Chat Support