customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

it support engineer

customer sales specialist

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technical support specialist

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  Division
  <br/>
  <br/>
 </strong>
 Constellation&rsquo;s Dealership Group provides software and related services to dealerships across North America. The division delivers mission-critical solutions across specialized dealership markets, including Outdoor Power Equipment (OPE), Power Sports, Agriculture, Lift Truck, RV, and Marine industries. As part of Constellation Software Inc., a Canadian-based organization with annual revenues of approximately $3.5 billion, the Dealership Group supports a wide portfolio of market-leading dealership management systems.
 <br/>
 <br/>
 Division Link: https://chartersoftware.com/
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a detail-oriented and customer-focused
 <strong>
  Technical Support Specialist (Accounting)
 </strong>
 to join our team. In this role, you will provide Tier 2 technical application support to customers, primarily via telephone, while also supporting email and live chat inquiries. You will be responsible for troubleshooting complex functional and accounting-related software issues, ensuring accurate resolutions, and maintaining high customer satisfaction standards. This position is based in our Lahore Contour Software office.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tier 2 Application Support: Provide advanced technical and functional support for proprietary dealership software, addressing complex accounting and system-related inquiries.
  </li>
  <li>
   Customer Interaction: Assist customers via telephone, email, and live chat while maintaining professionalism and strong service standards.
  </li>
  <li>
   Issue Troubleshooting: Diagnose and resolve software and basic hardware issues, ensuring minimal disruption to customer operations.
  </li>
  <li>
   Ticket Management: Open, prioritize, document, and close tickets using the support ticketing system, ensuring accurate and timely updates.
  </li>
  <li>
   Escalation Handling: Identify recurring or critical product issues and escalate them appropriately to the Team Lead or relevant internal teams.
  </li>
  <li>
   KPI Achievement: Meet or exceed performance metrics including ticket closure rates, average resolution time, and customer satisfaction targets (80%+ positive rating).
  </li>
  <li>
   After-Hours Support: Handle after-hours inquiries as required to support business continuity.
  </li>
  <li>
   Knowledgebase Maintenance: Contribute to and maintain up-to-date documentation and knowledgebase resources to improve support efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Support Experience: Minimum 1&ndash;2 years of experience in a software or technical support role, utilizing ticketing systems and knowledge bases.
  </li>
  <li>
   Accounting Knowledge: Basic ERP accounting knowledge including Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL).
  </li>
  <li>
   Accounting Systems Exposure: Experience working with accounting platforms such as QuickBooks or similar systems.
  </li>
  <li>
   Analytical Skills: Strong analytical thinking and problem-solving capabilities with attention to detail.
  </li>
  <li>
   Customer Service Excellence: Professional, polite, and customer-focused approach in all interactions.
  </li>
  <li>
   Communication Skills: Outstanding verbal and written English communication skills.
  </li>
  <li>
   Technical Proficiency: Strong working knowledge of Microsoft Office Suite.
  </li>
  <li>
   Education: Bachelor&rsquo;s degree or equivalent experience (preference for Accounting or Business Management background).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   SQL &amp; Database Knowledge: Familiarity with data and database management systems, including basic SQL skills.
  </li>
  <li>
   Cloud &amp; On-Premise Exposure: Understanding of both on-premise and cloud-based software environments.
  </li>
  <li>
   Operating Systems Knowledge: Working knowledge of Windows OS and basic hardware troubleshooting.
  </li>
  <li>
   International Exposure: Experience living or studying in North America or the U.K. (optional).
  </li>
  <li>
   Proactive &amp; Adaptable: Quick learner with the ability to thrive in a structured, KPI-driven support environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment &amp; Shift Timings
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Standard Shift: 9:00 AM &ndash; 6:00 PM Eastern Standard Time
  </li>
  <li>
   Weekend Availability: Willingness to work weekends, if required
  </li>
  <li>
   Location: Lahore (Contour Software Office)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Technical Support Specialist (Accounting)

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:</div></div><div><div>
Constellation&rsquo;s Dealership Group provides software and related services to dealerships across North America. The division delivers mission-critical solutions across specialized dealership markets, including Outdoor Power Equipment (OPE), Power Sports, Agriculture, Lift Truck, RV, and Marine industries. As part of Constellation Software Inc., a Canadian-based organization with annual revenues of approximately $3.5 billion, the Dealership Group supports a wide portfolio of market-leading dealership management systems.</div></div><div><div>
Division Link: <div>https://chartersoftware.com/</div></div></div><div><div>
Job Description:</div></div><div><div>
We are seeking a detail-oriented and customer-focused Technical Support Specialist (Accounting) to join our team. In this role, you will provide Tier 2 technical application support to customers, primarily via telephone, while also supporting email and live chat inquiries. You will be responsible for troubleshooting complex functional and accounting-related software issues, ensuring accurate resolutions, and maintaining high customer satisfaction standards. This position is based in our Lahore Contour Software office.</div></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><ul><li> Tier 2 Application Support: Provide advanced technical and functional support for proprietary dealership software, addressing complex accounting and system-related inquiries.</li><li> Customer Interaction: Assist customers via telephone, email, and live chat while maintaining professionalism and strong service standards.</li><li> Issue Troubleshooting: Diagnose and resolve software and basic hardware issues, ensuring minimal disruption to customer operations.</li><li> Ticket Management: Open, prioritize, document, and close tickets using the support ticketing system, ensuring accurate and timely updates.</li><li> Escalation Handling: Identify recurring or critical product issues and escalate them appropriately to the Team Lead or relevant internal teams.</li><li> KPI Achievement: Meet or exceed performance metrics including ticket closure rates, average resolution time, and customer satisfaction targets (80%+ positive rating).</li><li> After-Hours Support: Handle after-hours inquiries as required to support business continuity.</li><li> Knowledgebase Maintenance: Contribute to and maintain up-to-date documentation and knowledgebase resources to improve support efficiency.</li></ul></div><div></div><div><div>
Required Skills &amp; Experience:</div></div><div><ul><li>Technical Support Experience: Minimum 1&ndash;2 years of experience in a software or technical support role, utilizing ticketing systems and knowledge bases.</li><li>Accounting Knowledge: Basic ERP accounting knowledge including Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL).</li><li>Accounting Systems Exposure: Experience working with accounting platforms such as QuickBooks or similar systems.</li><li>Analytical Skills: Strong analytical thinking and problem-solving capabilities with attention to detail.</li><li>Customer Service Excellence: Professional, polite, and customer-focused approach in all interactions.</li><li>Communication Skills: Outstanding verbal and written English communication skills.</li><li>Technical Proficiency: Strong working knowledge of Microsoft Office Suite.</li><li>Education: Bachelor&rsquo;s degree or equivalent experience (preference for Accounting or Business Management background).</li></ul></div><div></div><div><div>
Desired Skills &amp; Experience:</div></div><div><ul><li>SQL &amp; Database Knowledge: Familiarity with data and database management systems, including basic SQL skills.</li><li>Cloud &amp; On-Premise Exposure: Understanding of both on-premise and cloud-based software environments.</li><li>Operating Systems Knowledge: Working knowledge of Windows OS and basic hardware troubleshooting.</li><li>International Exposure: Experience living or studying in North America or the U.K. (optional).</li><li>Proactive &amp; Adaptable: Quick learner with the ability to thrive in a structured, KPI-driven support environment.</li></ul></div><div></div><div><div>
Work Environment &amp; Shift Timings:</div></div><div><ul><li>Standard Shift: 9:00 AM &ndash; 6:00 PM Eastern Standard Time</li><li>Weekend Availability: Willingness to work weekends, if required</li><li>Location: Lahore (Contour Software Office)</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Volant&eacute; Systems was founded in 2004 by a group of University of Waterloo Computer Science graduates. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. From the beginning, Volant&eacute;&rsquo;s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in the most rigorous and unpredictable environments across a diverse range of venues.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 https://www.volantesystems.com/
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are seeking an enthusiastic, career-oriented Technical Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Volante System, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 <br/>
 <br/>
 The Tier 1 Bilingual Support Specialist (French &amp; English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves troubleshooting basic to moderately complex issues, escalating where necessary, and ensuring consistent, high-quality customer experience in both languages.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.
  </li>
  <li>
   Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.
  </li>
  <li>
   Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.
  </li>
  <li>
   Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.
  </li>
  <li>
   Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.
  </li>
  <li>
   Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.
  </li>
  <li>
   Maintain SLA commitments for response and resolution times, contributing to service level goals.
  </li>
  <li>
   Participate in training sessions to stay updated on product changes, support processes, and tools.
  </li>
  <li>
   Adhere to company support policies and maintain high-quality communication in every interaction.
  </li>
  <li>
   Assist in Training and Translating document in French
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years of experience in SaaS technical support or a similar customer-facing technical role.
  </li>
  <li>
   Exceptional communication skills in English
  </li>
  <li>
   Exceptional communication skills in French
  </li>
  <li>
   Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).
  </li>
  <li>
   Basic understanding of databases (e.g., SQL queries, relational data concepts).
  </li>
  <li>
   Comfortable navigating Linux environments and using command-line tools.
  </li>
  <li>
   Strong troubleshooting and problem-solving skills for technical and customer issues.
  </li>
  <li>
   Excellent verbal and written communication skills with a customer-first mindset.
  </li>
  <li>
   Ability to document issues clearly and follow established escalation procedures.
  </li>
  <li>
   Quick learner with the ability to adapt to changing products and technologies.
  </li>
  <li>
   Team-oriented with a strong sense of accountability and ownership.
  </li>
  <li>
   Available to work on After hours Rotating Schedule, public holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Good To Have (Bonus)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exposure to APIs, scripting, or monitoring/logging tools.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A strong passion for customer service and technical problem-solving.
  </li>
  <li>
   Excellent communication skills to explain complex technical issues clearly.
  </li>
  <li>
   The ability to work in a collaborative, fast-paced, and service-driven environment.
  </li>
  <li>
   A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
   <br/>
   <br/>
  </li>
 </ul>
 &emsp;
 <br/>
 <br/>
 <strong>
  Workshift (Job Timings)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shift Hours: 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
  </li>
  <li>
   Weekend After Hours Support: Must be willing to work on weekends
  </li>
  <li>
   After Hours Support: Must be willing to provide support outside standard business hours as needed Monday &ndash; Friday &ndash; on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Technical Support Specialist (French Bilingual)

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division:</div></div><div><div>
RentHub is a modern Rental Management System (RMS) serving equipment dealerships across North America. We help dealers increase rental revenue, improve fleet visibility, streamline contracts, and drive operational excellence.</div></div><div><div>
As we continue to grow, we are expanding our implementation and customer success capabilities to ensure world-class onboarding, dealer adoption, and measurable customer satisfaction.</div></div><div></div><div><div>
The Position:</div></div><div><div>
Technical Implementation &amp; Support Specialist will serve as a key extension of the RentHub North America team. This role combines technical onboarding, customer support coordination, dealer training, adoption coaching, and customer experience measurement.</div></div><div><div>
The ideal candidate is technically capable, highly organized, customer-focused, and confident communicating with dealership owners and rental managers in North America. Finalized candidate would work from Contour&rsquo;s Lahore office as an extension of the Global Support team.</div></div><div><div>
This position plays a critical role in:</div></div><div><ul><li><div>
Successful onboarding of new RentHub dealers</div></li></ul></div><div><ul><li><div>
Driving product adoption and reducing attrition</div></li></ul></div><div><ul><li><div>
Supporting live customers via calls and email</div></li></ul></div><div><ul><li><div>
Managing documentation and remote installations</div></li></ul></div><div><ul><li><div>
Tracking NPS and dealer satisfaction</div></li></ul></div><div><ul><li><div>
Improving our AI support agent (RAia) through documentation and training data</div></li></ul></div><div></div><div><div><br>
 Key Responsibilities</div></div><div></div><div><div>
1. Dealer Onboarding &amp; Implementation</div></div><div><ul><li><div>
Assist with remote RentHub installations via Microsoft Teams</div></li></ul></div><div><ul><li><div>
Coordinate onboarding schedules with North America team</div></li></ul></div></div><div><div><ul><li><div>
Prepare onboarding documentation and system setup materials</div></li></ul></div><div><ul><li><div>
Guide dealers through system configuration and go-live processes</div></li></ul></div><div><ul><li><div>
Record training sessions and create structured onboarding libraries</div></li></ul></div><div><ul><li><div>
Ensure smooth transition from implementation to active usage</div></li></ul></div><div></div><div><div>
2. Customer Support &amp; Communication</div></div><div><ul><li><div>
Monitor incoming customer emails and support calls</div></li></ul></div><div><ul><li><div>
Log and categorize support tickets accurately</div></li></ul></div><div><ul><li><div>
Ensure customers receive responses within defined SLAs</div></li></ul></div><div><ul><li><div>
Coordinate with developers on issue prioritization</div></li></ul></div><div><ul><li><div>
Communicate updates and resolutions clearly to dealers</div></li></ul></div><div><ul><li><div>
Maintain professional, confident communication with dealership owners and rental managers</div></li></ul></div><div></div><div><div>
3. Dealer Adoption &amp; Retention</div></div><div><ul><li><div>
Coach dealers on best practices for using RentHub</div></li></ul></div><div><ul><li><div>
Identify underutilized features and drive adoption campaigns</div></li></ul></div><div><ul><li><div>
Monitor usage metrics and identify at-risk dealers</div></li></ul></div><div><ul><li><div>
Conduct follow-up calls to improve engagement</div></li></ul></div><div><ul><li><div>
Support North America leadership in reducing dealer attrition</div></li></ul></div><div></div><div><div>
Primary success metrics:</div></div><div><ul><li><div>
Dealer Adoption Rates</div></li></ul></div><div><ul><li><div>
Dealer Attrition Rates</div></li></ul></div></div><div><div><ul><li><div>
Time-to-Go-Live</div></li></ul></div><div><ul><li><div>
Active Feature Utilization</div></li></ul></div><div></div><div><div>
4. NPS &amp; Customer Feedback Management</div></div><div><ul><li><div>
Conduct regular dealer surveys</div></li></ul></div><div><ul><li><div>
Track and report Net Promoter Score (NPS)</div></li></ul></div><div><ul><li><div>
Identify trends in dealer satisfaction</div></li></ul></div><div><ul><li><div>
Provide structured feedback summaries to leadership</div></li></ul></div><div><ul><li><div>
Coordinate follow-ups with detractors</div></li></ul></div><div><ul><li><div>
Support initiatives to improve customer experience</div></li></ul></div><div></div><div><div>
5. RAia AI Agent Improvement</div></div><div><ul><li><div>
Create structured video and written knowledge libraries</div></li></ul></div><div><ul><li><div>
Convert dealer training content into AI-consumable documentation</div></li></ul></div><div><ul><li><div>
Log frequently asked questions</div></li></ul></div><div><ul><li><div>
Help improve RAia&rsquo;s accuracy and response quality</div></li></ul></div><div><ul><li><div>
Test and validate AI responses for dealer-facing interactions</div></li></ul></div><div></div><div><div>
Required Skills &amp; Qualifications</div></div><div><ul><li><div>
2&ndash;5 years&rsquo; experience in technical support, SaaS onboarding, or customer success</div></li></ul></div><div><ul><li><div>
Strong written and spoken English (North America-facing role)</div></li></ul></div><div><ul><li><div>
Experience conducting video meetings (Microsoft Teams preferred)</div></li></ul></div><div><ul><li><div>
Highly organized and detail-oriented</div></li></ul></div></div><div><div><ul><li><div>
Comfortable working with CRM/ticketing systems</div></li></ul></div><div><ul><li><div>
Ability to explain technical concepts to non-technical users</div></li></ul></div><div><ul><li><div>
Self-motivated and able to work across time zones</div></li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li><div>
Experience with ERP, RMS, or dealership systems</div></li></ul></div><div><ul><li><div>
Background in SaaS implementation</div></li></ul></div><div><ul><li><div>
Experience measuring and analyzing NPS</div></li></ul></div><div><ul><li><div>
Familiarity with AI tools or chatbot training</div></li></ul></div><div><ul><li><div>
Rental or heavy equipment industry knowledge (a plus)</div></li></ul></div><div></div><div><div>
Work Schedule</div></div><div><ul><li><div>
Training Period: Monday &ndash; Friday aligned to Central Standard Time business hours<br>
Post-Training: Continued alignment with North American dealer support needs</div></li></ul></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Implementation & Support Specialist

<div>
 <strong>
  <strong>
   About Contour
   <br/>
   <br/>
  </strong>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  <strong>
   About Contour:
   <br/>
   <br/>
  </strong>
 </strong>
 Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.
 <br/>
 <br/>
 <strong>
  Division:
  <br/>
  <br/>
 </strong>
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 https://www.jonasclub.com/
 <br/>
 <br/>
 <strong>
  <strong>
   The Role:
   <br/>
   <br/>
  </strong>
 </strong>
 We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.
 <br/>
 <br/>
 This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.
 <br/>
 <br/>
 <strong>
  <strong>
   Requirements:
   <br/>
   <br/>
  </strong>
 </strong>
 You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:
 <br/>
 <br/>
 <ul>
  <li>
   Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
  </li>
  <li>
   Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.
  </li>
  <li>
   A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
  </li>
  <li>
   Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Key Responsibilities:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
  </li>
  <li>
   Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
  </li>
  <li>
   Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
  </li>
  <li>
   Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
  </li>
  <li>
   Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
  </li>
  <li>
   Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Skills &amp; Qualifications:
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Core Competencies (Must Have)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
  </li>
  <li>
   Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
  </li>
  <li>
   Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.
  </li>
  <li>
   Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
  </li>
  <li>
   Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
  </li>
  <li>
   Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Technical Proficiency:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset
  </li>
  <li>
   Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset
  </li>
  <li>
   Experience with Microsoft Office, CRM systems, and basic HTML is an asset
  </li>
  <li>
   Understanding of VMware or Hyper-V is a plus is an asset
  </li>
  <li>
   Exposure to PowerShell scripting is an asset
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Education &amp; Experience:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Experience in software support, hospitality, club operations, or similar industries is highly desirable
  </li>
  <li>
   3-5+ years in technical support, customer service, or helpdesk environments
  </li>
  <li>
   Bachelor&rsquo;s degree in computer science or a related discipline
  </li>
  <li>
   Familiarity with ticketing systems and support platforms
  </li>
  <li>
   Knowledge of basic accounting concepts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What You&rsquo;ll Bring:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Client Focus &ndash; A service-first mindset with empathy and accountability
  </li>
  <li>
   Technical Curiosity &ndash; Eagerness to learn how things work and solve problems
  </li>
  <li>
   Flexibility &ndash; Comfort with evolving tools, systems, and service standards
  </li>
  <li>
   Professionalism &ndash; Discreet, courteous, and reliable in every interaction
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Work Schedule &amp; Availability:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)
  </li>
  <li>
   Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Exciting Benefits We Offer:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Product Support Technician

Imperial Resource Group, Global

<p><b>Join our dynamic team as a Customer Support Representative!</b></p><p>Provide exceptional technical support to our valued customers across the USA. Troubleshoot internet connectivity issues, explain complex technical information clearly, and resolve customer concerns efficiently. A successful candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer service.</p><p><b>Responsibilities (Training will be given):</b></p><ul><li>Answer customer inquiries via phone, email, and chat</li><li>Troubleshoot internet connectivity issues</li><li>Provide technical support and guidance</li><li>Resolve customer complaints and escalate issues as needed</li><li>Adhere to company policies and procedures</li></ul><p><b>Qualifications:</b></p><ul><li>Strong customer service orientation</li><li>Excellent verbal and written communication skills</li><li>Basic computer troubleshooting knowledge</li><li>Ability to work in a fast-paced environment</li><li>Availability to work flexible shifts</li></ul><p><b>Please note that this is a full-time, onsite position for the evening/night shift.</b><br/><i><b>Office Location: 48 Commercial Plaza Cavalry Ground, Lahore Cantt</b></i><br/><i><b>For further details contact p: +92 319-8476447</b></i></p><p><b>Join us and make a difference in the lives of our customers!</b></p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs100,000.00 per month</p><p>Experience:</p><ul><li>Customer services: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Customer Care and Technical Support Representative

Techeezy Private Limited

<p>* 1&ndash;2 years of relevant experience</p><p>* Strong networking skills</p><p>* Good hardware troubleshooting knowledge</p><p>* Responsible and proactive attitude.</p><p>Job Type: Part-time</p><p>Pay: Rs60,000.00 - Rs65,000.00 per month</p><p>Expected hours: 4 per week</p><p>Work Location: In person</p>

IT Support Specialist

Explore 1135+ Technical support specialist in Lahore this March. Find roles across top companies and apply now to boost your career.

1135 technical support specialist jobs In Lahore

Technical Support Specialist (Accounting)

Technical Support Specialist (Accounting)

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Technical Implementation & Support Specialist

Product Support Technician

Customer Care and Technical Support Representative

IT Support Specialist