customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

customer support representative Jobs in Lahore

customer support representative

service engineer

software support - team lead Jobs in Lahore

software support - team lead

technical support specialist

Abacus Outsourcing

&ndash;Job Description Overview:Position: Technical Support SpecialistIndustry: ITLocation: Lahore (Onsite)Shifts: US shift timings (5 Days a Week)Employment Type: Full-timeSalary: Market Competitive with benefitsJob description:The Support Specialist will act as a first-level responder and trusted guide for the client&rsquo;s AI customers,helpingthemonboard,interpretdetectionresults,andtroubleshootingissues.Thisrole iscriticalforclientsatisfaction,productadoption,andensuringthatthe client&rsquo;s deep fake detection output is actionable, comprehensible, and integrated into customer workflows.Core Responsibilities:&#9679; Client Onboarding: Walk enterprise customers through the client&rsquo;s platform, API integration (for detection), and dashboard UI (if applicable). Provide best-practice recommendationsforhowtofeedmediaintooursystemsecurely,howtointerpret detection confidence scores, and how to act on results&#9679; Ticket Handling/Trouble shooting: Address client-reported issues&mdash;e.g.,&ldquo;my video result is wrong,&rdquo; &ldquo;latency is high,&rdquo; &ldquo;I don&rsquo;t understand this confidence score&rdquo; &mdash; by diagnosing, replicating, and escalating appropriately&#9679; Issue Replication &amp; Escalation: Reproduce client problems in a sandbox or test environmentwhenpossible;escalatetotheengineeringordatascienceteamwhenroot causes are complex&#9679; Logs&amp;Reporting:Maintainpreciselogsofclientinteractions,stepstaken,outcomes, and diagnostic data&#9679; KnowledgeBaseDevelopment:Buildandmaintainuser-facingdocumentation:FAQs, setup guides, integration docs, and sample workflows&#9679; Feedback Loop: Provide systematic feedback from support into QA and product teams&mdash;highlightrecurringclientpainpoints,detectionmisalignments,andusability issues&#9679; Regular Check-ins: Perform routine system health checks (or coordinate with operations),pre-emptivelyflagpotentialanomalies,andproactivelycommunicatewith clients about system status or performanceKey Deliverables:&#9679; Timely, professional responses to support tickets&#9679; Diagnostic summaries and resolution documentation&#9679; Onboarding guides and user documentation&#9679; Monthly or quarterly support analytics(e.g., volume by issue type ,resolution times, recurring problem areas)&#9679; Customer satisfaction feedback reports/client health check-insIdeal Traits &amp;Skills&ndash;Technical Support Specialist Technical Competencies:&#9679; Strong technical literacy&mdash;comfortable understanding AI model outputs(e.g., detection confidence, false positives), API logs, and media formats&#9679; Experience in SaaS support or help desk environments (Zendesk, Jira, Fresh desk, etc.)&#9679; Capabilitytofollowstructureddiagnosticstepsandreconstructissuesusinglimitedclient informationBehavioral &amp; Cognitive Traits:&#9679; Excellentwrittenandverbalcommunication.Cantranslatetechnicaldetectionsinto clear, actionable advice for non-technical stakeholders&#9679; Empathy+patience&mdash;especiallygiventhatclientsmaybealarmedaboutdeepfake risks and want reassurance and clarity&#9679; Proactiveproblem-solving&mdash;doesn'tjustcloseticketsbutseeksrootcauses,trends, and latent issues&#9679; Organizational skills&mdash;able to manage multiple open cases, follow up, track resolutions, and escalate properlyProfessional Attributes:&#9679; Customer-firstmentality,withahighsenseofownershipoverclientsatisfaction&#9679; Integrity and discretion&mdash;dealing with potentially sensitive detection reports means maintaining confidentiality and trust&#9679; Reliability and consistency&mdash;follow-through on escalations, and ensure issues are not dropped&#9679; Alignment with the client&rsquo;s mission&mdash;believing in the importance of trust in the digital age and wanting to support a world where synthetic media risk is mitigatedJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Technical Support Specialist- US

Blue Star Manufacturing (Pvt) Limited

Job Title: IT Support TechnicianExperience: 2&ndash;3 Years Location: Johar Town, Lahore Shift Timings: 12:00 PM to 09:00 PMJob SummaryWe are looking for a skilled and proactive IT Support Technician to provide technical assistance, troubleshoot system issues, and ensure smooth IT operations across the organization. The ideal candidate should have hands-on experience in hardware/software support, network troubleshooting, and user support.Key Responsibilities<ul><li>Provide first-level and second-level technical support to employees regarding hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, laptops, printers, scanners, and other IT equipment.</li><li>Troubleshoot software applications, operating systems, and network connectivity problems.</li><li>Manage and monitor user accounts, email setups, and access permissions.</li><li>Ensure timely logging, tracking, and resolution of IT support tickets.</li><li>Maintain an updated inventory of IT assets and ensure proper documentation.</li><li>Perform system updates, antivirus checks, and routine maintenance activities.</li><li>Support the setup of projectors, video conferencing tools, and meeting room equipment.</li><li>Coordinate with senior IT staff for network, server, or security-related escalations.</li><li>Assist with backup routines, data recovery, and system security monitoring.</li><li>Ensure IT policies, procedures, and security best practices are followed.</li><li>Provide remote assistance to staff when required.</li><li>Prepare and maintain technical documentation and user guides.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>2&ndash;3 years of proven experience in IT support or technical assistance.</li><li>Strong troubleshooting skills for Windows OS, MS Office, and basic networking.</li><li>Hands-on experience with routers, switches, firewalls (basic knowledge acceptable).</li><li>Familiarity with helpdesk/ticketing systems.</li><li>Knowledge of system backups, antivirus tools, and IT security practices.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to manage tasks independently and prioritize urgent issues.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What do you know about networking (LAN, WAN, IP, DNS, DHCP)?</li><li>How much experience you have as a IT support specialist?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected how soon you can able to start?</li></ul>Work Location: In person

IT Support Technician

H-Verse Group of Companies

<ul><li>Customer Care Representative</li></ul>Acts as the first point of contact for customers needing assistance. In industries like telecom or banking, CSE's resolve issues related to billing, account updates, or service disruptions through inbound calls or live chat.<ul><li>Technical Support Specialist</li></ul>CSE's often troubleshoot software glitches, login errors, or integration problems. They collaborate with technical teams and guide customers through complex issues, often using screen-sharing tools or step-by-step guides.<ul><li>Onboarding Support Executive</li></ul>CSE's assist new customers post-sale by helping them set up their accounts, understand product features, and ensure a smooth transition from sales to active use.<ul><li>Order and Delivery Coordinator</li></ul>In e-commerce or logistics companies, CSE's track orders, resolve shipping delays, and process returns. For instance, Amazon&rsquo;s support team handles over 20 million inquiries monthly, many of which involve delivery tracking.<ul><li>Feedback and Survey Agent</li></ul>CSE's are tasked with gathering customer feedback after service interactions. This data helps companies improve their offerings and customer experience. In the healthcare sector, for example, patient satisfaction surveys are often handled by support teams.<ul><li>Social Media Support Executive</li></ul>As customers increasingly turn to platforms like Twitter or Instagram for help, CSE's monitor and respond to inquiries or complaints publicly, playing a role in both support and brand reputation.<ul><li>Product Education Specialist</li></ul>In sectors like consumer electronics or EdTech, CSE's help customers understand how to use a product effectively. This might involve conducting webinars, sharing tutorials, or updating knowledge base content.<ul><li>Billing and Payments Agent</li></ul>CSE's address queries around invoices, payment failures, refund requests, or pricing plan changes.Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Executive (Female)

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Division
 
 
 
 RBRO Solutions is a CORA Legal Group software company that provides best of breed products to the legal and corporate legal markets. Come and work with a modern agile team working with the latest and greatest technologies in a to ensure that we continue to innovate and remain as one of the top companies in our industry. We are passionate about serving our customers all around the globe with the best technology possible.
 
 
 Division Link: https://www.rbrosolutions.com/
 
 
 
 The Position
 
 
 
 The Technical Support Analyst (TSA) is a core role in the Customer Success &amp; Support department. This individual is a member of the Support Team which investigates and resolves reported client issues and builds strong client relationships that positively promotes the organization. This individual will be responsible for providing technical support for a wide range of products to our customers, escalating customer inquiries effectively, collecting customer feedback, and sharing customer feedback with other internal groups.
 
 
 
 Accountabilities &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Provide post-sales support for iManage software products and RBRO software products to clients
 </li>
 <li>
 Serve as a subject matter expert for broad and complex technical issues, providing first call resolution through phone and email support channels
 </li>
 <li>
 Troubleshoot, analyze, reproduce, and resolve issues quickly, escalating as appropriate.
 </li>
 <li>
 Log all cases and case activity in the case management system. Develop a strong working knowledge of the organization&rsquo;s software and processes.
 </li>
 <li>
 Provide &ldquo;on call&rdquo; support on a rotating basis
 </li>
 <li>
 Identify opportunities to improve or automate repetitive tasks
 </li>
 <li>
 Assist the organization to better serve our clients using your knowledge and insight of our clients&rsquo; requirements and needs
 </li>
 <li>
 Perform various other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Postsecondary education in Information Technology, Computer Science or another relevant field
 </li>
 <li>
 Over 3 years of proven experience directly resolving technical issues via e-mail and telephone
 </li>
 <li>
 Comprehensive understanding of Windows OS environments
 </li>
 <li>
 Strong understanding of SQL Server administration or scripting
 </li>
 <li>
 Strong general understanding of computer systems, mobile devices and other technologies
 </li>
 <li>
 Functional understanding of change and release management
 </li>
 <li>
 Experience with remote desktop applications and screen-share software (eg. MS Teams).
 </li>
 <li>
 Experience with providing step-by-step technical help, both written and verbal
 </li>
 <li>
 Certification in iManage Work, and Microsoft technologies such as Windows, Azure, or similar technologies is preferred
 </li>
 <li>
 Experience with the legal industry is preferred
 </li>
 <li>
 Experience with accounting software is preferred
 
 
 </li>
 </ul>
 
 Personal Traits
 
 
 
 <ul>
 <li>
 Logical analyst with good attention to detail and strong technical skills and expertise
 </li>
 <li>
 Dedicated advocate who keeps customers as a top priority when making all business decisions
 </li>
 <li>
 Innovative problem solver who works well under pressure
 </li>
 <li>
 Enthusiastic and independent contributor with good planning and time management ability
 </li>
 <li>
 Excellent verbal and written communicator with effective interpersonal skills
 </li>
 <li>
 Passionate technical learner keen to experiment with and adopt new methods
 
 
 </li>
 </ul>
 
 Workshift
 
 
 
 <ul>
 <li>
 9 AM to 5 PM Eastern Standard Time
 </li>
 <li>
 Willing to work weekends (if required)
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Technical Support Analyst

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

<div>
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 About Contour:
 
 
 
 
 Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.
 
 
 
 Division:
 
 
 
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 
 
 
 Division Link:
 
 https://www.jonasclub.com/
 
 
 
 
 The Role:
 
 
 
 
 We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.
 
 
 This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.
 
 
 
 
 Requirements:
 
 
 
 
 You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:
 
 
 <ul>
 <li>
 Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
 </li>
 <li>
 Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.
 </li>
 <li>
 A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
 </li>
 <li>
 Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.
 
 
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
 </li>
 <li>
 Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
 </li>
 <li>
 Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
 </li>
 <li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
 </li>
 <li>
 Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
 </li>
 <li>
 Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Qualifications:
 
 
 
 
 
 Core Competencies (Must Have)
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
 </li>
 <li>
 Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
 </li>
 <li>
 Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.
 </li>
 <li>
 Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
 </li>
 <li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
 </li>
 <li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.
 
 
 </li>
 </ul>
 
 
 Technical Proficiency:
 
 
 
 
 <ul>
 <li>
 Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset
 </li>
 <li>
 Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset
 </li>
 <li>
 Experience with Microsoft Office, CRM systems, and basic HTML is an asset
 </li>
 <li>
 Understanding of VMware or Hyper-V is a plus is an asset
 </li>
 <li>
 Exposure to PowerShell scripting is an asset
 
 
 </li>
 </ul>
 
 
 Education &amp; Experience:
 
 
 
 
 <ul>
 <li>
 Experience in software support, hospitality, club operations, or similar industries is highly desirable
 </li>
 <li>
 3-5+ years in technical support, customer service, or helpdesk environments
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science or a related discipline
 </li>
 <li>
 Familiarity with ticketing systems and support platforms
 </li>
 <li>
 Knowledge of basic accounting concepts
 
 
 </li>
 </ul>
 
 
 What You&rsquo;ll Bring:
 
 
 
 
 <ul>
 <li>
 Client Focus &ndash; A service-first mindset with empathy and accountability
 </li>
 <li>
 Technical Curiosity &ndash; Eagerness to learn how things work and solve problems
 </li>
 <li>
 Flexibility &ndash; Comfort with evolving tools, systems, and service standards
 </li>
 <li>
 Professionalism &ndash; Discreet, courteous, and reliable in every interaction
 
 
 </li>
 </ul>
 
 
 Work Schedule &amp; Availability:
 
 
 
 
 <ul>
 <li>
 Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)
 </li>
 <li>
 Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.
 
 
 </li>
 </ul>
 
 
 Exciting Benefits We Offer:
 
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Product Support Technician

Explore 1597+ Technical support specialist in Lahore this December. Find roles across top companies and apply now to boost your career.