technical support specialist

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><p><b>
The Division:</b></p></div><div><p>
Volant&eacute; Systems was founded in 2004 by a group of University of Waterloo Computer Science graduates. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. From the beginning, Volant&eacute;&rsquo;s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in the most rigorous and unpredictable environments across a diverse range of venues.</p></div><div><p><b>
Division Link</b>: https://www.volantesystems.com/</p></div><div><p>
The Position:</p></div><div><p>
We are seeking an enthusiastic, career-oriented Technical Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Volante System, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</p></div><div><p>
The Technical Support Specialist is the first point of contact for customers seeking assistance with technical issues. This role focuses on providing timely, accurate, and courteous support by troubleshooting basic to moderately complex problems, guiding users through solutions, and escalating unresolved issues to Tier 2 when necessary. The specialist plays a vital role in maintaining customer satisfaction and ensuring smooth day-to-day support operations.</p></div><div><p><b>
Key Responsibilities:</b></p></div><div><ul><li>Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.</li></ul></div><div><ul><li>Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.</li></ul></div><div><ul><li>Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.</li></ul></div><div><ul><li>Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.</li></ul></div><div><ul><li>Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.</li></ul></div><div><ul><li>Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.</li></ul></div><div><ul><li>Maintain SLA commitments for response and resolution times, contributing to service level goals.</li></ul></div><div><ul><li>Participate in training sessions to stay updated on product changes, support processes, and tools.</li></ul></div><div><ul><li>Adhere to company support policies and maintain high-quality communication in every interaction.</li></ul></div><p></p><div><p><b><br>
Skills &amp; Qualifications:</b></p></div><div><ul><li>3+ years of experience in SaaS technical support or a similar customer-facing technical role.</li><li>Bachelor&rsquo;s degree in IT, or related field.</li></ul></div><div><ul><li>Exceptional communication skills in English</li></ul></div><div><ul><li>Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).</li></ul></div><div><ul><li>Basic understanding of databases (e.g., SQL queries, relational data concepts).</li></ul></div><div><ul><li>Comfortable navigating Linux environments and using command-line tools.</li></ul></div><div><ul><li>Strong troubleshooting and problem-solving skills for technical and customer issues.</li></ul></div><div><ul><li>Excellent verbal and written communication skills with a customer-first mindset.</li></ul></div><div><ul><li>Ability to document issues clearly and follow established escalation procedures.</li></ul></div><div><ul><li>Quick learner with the ability to adapt to changing products and technologies.</li></ul></div><div><ul><li>Team-oriented with a strong sense of accountability and ownership.</li></ul></div><div><ul><li>Available to work on After hours Rotating Schedule, public holidays</li></ul></div><div><p>
Good To Have (Bonus):</p></div><div><ul><li>Exposure to APIs, scripting, or monitoring/logging tools.</li></ul></div><div><p>
What You&rsquo;ll Bring:</p></div><div><ul><li>A strong passion for customer service and technical problem-solving.</li></ul></div><div><ul><li>Excellent communication skills to explain complex technical issues clearly.</li></ul></div><div><ul><li>The ability to work in a collaborative, fast-paced, and service-driven environment.</li></ul></div><div><ul><li>A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</li></ul></div><div><p><b>
Workshift</b><b> </b><b>(Job Timings):</b></p></div><div><ul><li>Shift Hours: 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</li></ul></div><div><ul><li>Weekend After Hours Support: Must be willing to work on weekends</li></ul></div><div><ul><li>After Hours Support: Must be willing to provide support outside standard business hours as needed Monday &ndash; Friday &ndash; on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)</li></ul></div><p></p><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Technical Support Specialist

HR Ways

<p><b>Hiring a Customer Support Specialist - ﻿Lahore (Onsite)</b></p><p><b>About the Company:</b></p><p>An innovatice and dynamic <b>Game Development , </b>outsourcing and consulting company having vast ﻿experience ﻿&amp; success in building Dedicated Development Teams of different sizes for international customers.</p><p><b>Role Overview:</b></p><p>We're looking for a <b>Customer Support Specialist</b> with an <b>authentic American accent </b>and a passion for delivering a high-touch client experience. You'll be the first point of contact for Efani customers &mdash; answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.</p><p>This is a <b>non-sales role</b>, focused on <b>support, troubleshooting, and client satisfaction</b></p><p><b>Key Responsibilities</b></p><ul><li>Answer inbound calls, chats, and emails from Efani customers promptly and professionally.</li><li>Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.</li><li>Maintain a calm, polite, and confident tone &mdash; always representing Efani's premium image.</li><li>Accurately record customer interactions and resolutions in the CRM/support system.</li><li>Escalate complex or technical issues to internal specialists when needed.</li><li>Collaborate with the operations and engineering teams to improve customer experience.</li><li>Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.</li></ul><p><b>Ideal Background</b></p><ul><li>2&ndash;5 years in <b>customer support or client success</b> (telecom, fintech, or SaaS preferred).</li><li><b>Fluent English</b> with a <i>clear, neutral, or American accent</i> &mdash; tested during interview.</li><li>Confident on the phone and able to de-escalate challenging situations.</li><li>Comfortable using <b>CRM or ticketing tools</b> (HubSpot, Zendesk, Intercom, or similar).</li><li>Excellent written communication for chat and email support.</li><li>Stable internet, quiet workspace, and professional audio setup for call handling.</li></ul><p><b>KPIs / Success Metrics</b></p><ul><li>Average response &amp; resolution time</li><li>Customer satisfaction (CSAT) or NPS score</li><li>Call quality and professionalism ratings</li></ul><p>Adherence to support scripts and SOPs</p><p><b>What we offer</b></p><ul><li>Tax free Salary</li><li>Flexible working hours</li></ul><p><b>﻿﻿﻿Other Details:</b></p><p>﻿Experience: 2 to 5 years<br/>Location: Phase 8, Lahore<br/>Wordking days &amp; timings: Monday to Friday (12 pm to 8 pm)</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Specialist

Decklaration

<div>
 <p>
  1Now is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics.
  <br/>
 </p>
 <p>
  We are looking for a
  <strong>
   Client Support Specialist
  </strong>
  who can assist our existing clients by resolving their queries, ensuring smooth day-to-day platform usage, and delivering a reliable support experience.
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  <br/>
 </p>
 <strong>
  Key Responsibilities:
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  <br/>
  <br/>
 </strong>
 <p>
 </p>
 <ul>
  <li>
   Respond to client queries via chat, email, and calls in a timely and professional manner.
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  </li>
  <li>
   Troubleshoot platform-related issues and provide clear, step-by-step solutions.
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  </li>
  <li>
   Assist clients with day-to-day operations including bookings, pricing updates, and system usage.
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  </li>
  <li>
   Identify, investigate, and escalate technical issues to the relevant internal teams when needed.
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  </li>
  <li>
   Maintain accurate records of client interactions, issues, and resolutions.
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  </li>
  <li>
   Guide clients on platform features, best practices, and new updates.
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  </li>
  <li>
   Monitor recurring issues and proactively suggest improvements or solutions.
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  </li>
  <li>
   Collaborate with onboarding, product, and technical teams to ensure a seamless client experience.
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  </li>
  <li>
   Ensure high levels of customer satisfaction and timely resolution of concerns.
   <br/>
  </li>
 </ul>
 <p>
  <br/>
  <br/>
  <br/>
 </p>
 Requirements
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 <ul>
  <li>
   6 months to 1 year of experience in client support, customer service, or similar roles in a SaaS environment.
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  </li>
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   Strong problem-solving and troubleshooting skills.
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  </li>
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   Good communication skills with the ability to clearly assist clients.
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  </li>
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   Ability to handle multiple client queries and prioritize effectively.
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  </li>
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   Detail-oriented with strong organizational skills.
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  </li>
  <li>
   Experience using CRM or support tools is a plus.
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  </li>
  <li>
   Customer-focused mindset with a proactive approach.
   <br/>
  </li>
 </ul>
</div>


Cleint Support Specialist

Motive

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 <br/>
 <br/>
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 <br/>
 <br/>
 Visit gomotive.com to learn more.
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 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer&rsquo;s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.
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 <strong>
  What You&rsquo;ll Do
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 <ul>
  <li>
   Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
  </li>
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   Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
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   Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
  </li>
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   Proactive Programs: Operate and drive account health campaigns for your portfolio of customers.
  </li>
  <li>
   Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
  </li>
  <li>
   Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
  </li>
  <li>
   Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
  </li>
  <li>
   Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
  </li>
  <li>
   Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
  </li>
  <li>
   Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
  </li>
  <li>
   Query Development: Create SQL-based queries to identify and address emerging technical issues.
  </li>
  <li>
   On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 Professional Experience &amp; Performance
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 <ul>
  <li>
   1 to 2 years of experience in Technical Support with a permanent employment status.
  </li>
  <li>
   Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.
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  </li>
 </ul>
 Communication &amp; Collaboration
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 <ul>
  <li>
   Full professional fluency in spoken and written English.
  </li>
  <li>
   Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
  </li>
  <li>
   Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
  </li>
  <li>
   A collaborative partner capable of working effectively in a professional, cross-functional environment.
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   <br/>
  </li>
 </ul>
 Technical Expertise
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 <ul>
  <li>
   Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
  </li>
  <li>
   Systems &amp; Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
  </li>
  <li>
   Deep familiarity with Motive&rsquo;s product suite, specifically focusing on Compliance, Asset, and Safety.
  </li>
  <li>
   Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms.
  </li>
  <li>
   API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
  </li>
  <li>
   Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.
   <br/>
   <br/>
  </li>
 </ul>
 Strategic Problem Solving
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 <ul>
  <li>
   Ability to identify technical trends and implement solutions that prevent field failures.
  </li>
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   Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
  </li>
  <li>
   Strong analytical skills with the ability to manage critical escalations in high-pressure environments.
   <br/>
   <br/>
  </li>
 </ul>
 Education &amp; Availability
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 <ul>
  <li>
   Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
  </li>
  <li>
   Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
  <br/>
  <br/>
 </em>
 <em>
  Please review our Candidate Privacy Notice here.
  <br/>
  <br/>
 </em>
 <em>
  UK Candidate Privacy Notice here.
  <br/>
  <br/>
 </em>
 <em>
  The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 </em>
</div>


Technical Account Manager - MMC

The Risk Advisors

<p>We are looking for a detail-oriented and customer-focused <b>Technical Support Engineer</b> to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.</p><p><b>Key Responsibilities </b></p><p><b>Client Support &amp; Communication</b></p><ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul><p><b>Technical Troubleshooting</b></p><ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul><p><b>Server &amp; System Management</b></p><ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul><p><b>Coordination &amp; Documentation</b></p><ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul><p><b>Continuous Improvement</b></p><ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs50,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Technical Support Engineer

Ahmad Enterprises

<p><b>Job Title:</b> IT Assistant<br/><b>Department:</b> Information Technology<br/><b>Reports To:</b> IT Manager / System Administrator</p><p><b>Job Summary</b></p><p>An IT Assistant provides technical support to ensure the smooth operation of computer systems, networks, and software within an organization. They help troubleshoot issues, maintain IT infrastructure, and assist users with technical problems.</p><p><b>Key Responsibilities</b></p><ul><li>Provide technical support to staff (hardware, software, and network issues)</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and solving faults</li><li>Maintain and monitor computer networks and systems</li><li>Perform regular system updates and maintenance checks</li><li>Document IT procedures, issues, and solutions</li><li>Support printers, scanners, and other office equipment</li><li>Respond to help desk requests in a timely manner</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Basic knowledge of computer hardware, software, and networking</li><li>Familiarity with operating systems like <b>Windows,</b></li><li>Understanding of networking concepts (LAN, WAN, IP, etc.)</li><li>Good problem-solving and troubleshooting skills</li><li>Strong communication and interpersonal skills</li><li>Ability to work independently and in a team</li></ul><p><b>Education &amp; Experience</b></p><ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>Entry-level candidates or 1&ndash;2 years of experience in IT support preferred</li></ul><p><b>Work Environment</b></p><ul><li>Office-based or hybrid work environment</li><li>May require occasional overtime or on-call support</li></ul><p>Contact On WhatsApp #</p><p>0341-4388880</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

IT Assistant

Global Recruiters

<p><b>Job Opportunity: IT Officer &ndash; Lahore Office</b></p><p>We are seeking a dedicated and skilled <b>IT Officer</b> to join our team at our <b>Lahore Office</b>. The ideal candidate will be responsible for maintaining IT systems, providing technical support, and ensuring smooth day-to-day operations of our IT infrastructure.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and maintain computer systems, networks, and servers</li><li>Provide technical support to staff for hardware and software issues</li><li>Install, configure, and troubleshoot IT equipment (desktops, laptops, printers, etc.)</li><li>Ensure data security, backup, and system integrity</li><li>Monitor system performance and resolve issues proactively</li><li>Coordinate with vendors for IT-related procurement and services</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>2&ndash;4 years of relevant experience in IT support or administration</li><li>Strong knowledge of networking, operating systems, and troubleshooting</li><li>Familiarity with Windows Server, Active Directory, and basic cybersecurity practices</li><li>Good problem-solving and communication skills</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Officer (Male Position)

Explore 1335+ Technical support specialist in Lahore this April. Find roles across top companies and apply now to boost your career.