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technical support specialist

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 Division
 
 
 
 Constellation&rsquo;s Dealership Group provides software and related services to dealerships across North America. The division delivers mission-critical solutions across specialized dealership markets, including Outdoor Power Equipment (OPE), Power Sports, Agriculture, Lift Truck, RV, and Marine industries. As part of Constellation Software Inc., a Canadian-based organization with annual revenues of approximately $3.5 billion, the Dealership Group supports a wide portfolio of market-leading dealership management systems.
 
 
 Division Link: https://chartersoftware.com/
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused
 
 Technical Support Specialist (Accounting)
 
 to join our team. In this role, you will provide Tier 2 technical application support to customers, primarily via telephone, while also supporting email and live chat inquiries. You will be responsible for troubleshooting complex functional and accounting-related software issues, ensuring accurate resolutions, and maintaining high customer satisfaction standards. This position is based in our Lahore Contour Software office.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Tier 2 Application Support: Provide advanced technical and functional support for proprietary dealership software, addressing complex accounting and system-related inquiries.
 </li>
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 Customer Interaction: Assist customers via telephone, email, and live chat while maintaining professionalism and strong service standards.
 </li>
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 Issue Troubleshooting: Diagnose and resolve software and basic hardware issues, ensuring minimal disruption to customer operations.
 </li>
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 Ticket Management: Open, prioritize, document, and close tickets using the support ticketing system, ensuring accurate and timely updates.
 </li>
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 Escalation Handling: Identify recurring or critical product issues and escalate them appropriately to the Team Lead or relevant internal teams.
 </li>
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 KPI Achievement: Meet or exceed performance metrics including ticket closure rates, average resolution time, and customer satisfaction targets (80%+ positive rating).
 </li>
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 After-Hours Support: Handle after-hours inquiries as required to support business continuity.
 </li>
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 Knowledgebase Maintenance: Contribute to and maintain up-to-date documentation and knowledgebase resources to improve support efficiency.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Technical Support Experience: Minimum 1&ndash;2 years of experience in a software or technical support role, utilizing ticketing systems and knowledge bases.
 </li>
 <li>
 Accounting Knowledge: Basic ERP accounting knowledge including Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL).
 </li>
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 Accounting Systems Exposure: Experience working with accounting platforms such as QuickBooks or similar systems.
 </li>
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 Analytical Skills: Strong analytical thinking and problem-solving capabilities with attention to detail.
 </li>
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 Customer Service Excellence: Professional, polite, and customer-focused approach in all interactions.
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 Communication Skills: Outstanding verbal and written English communication skills.
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 Technical Proficiency: Strong working knowledge of Microsoft Office Suite.
 </li>
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 Education: Bachelor&rsquo;s degree or equivalent experience (preference for Accounting or Business Management background).
 
 
 </li>
 </ul>
 
 Desired Skills &amp; Experience
 
 
 
 <ul>
 <li>
 SQL &amp; Database Knowledge: Familiarity with data and database management systems, including basic SQL skills.
 </li>
 <li>
 Cloud &amp; On-Premise Exposure: Understanding of both on-premise and cloud-based software environments.
 </li>
 <li>
 Operating Systems Knowledge: Working knowledge of Windows OS and basic hardware troubleshooting.
 </li>
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 International Exposure: Experience living or studying in North America or the U.K. (optional).
 </li>
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 Proactive &amp; Adaptable: Quick learner with the ability to thrive in a structured, KPI-driven support environment.
 
 
 </li>
 </ul>
 
 Work Environment &amp; Shift Timings
 
 
 
 <ul>
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 Standard Shift: 9:00 AM &ndash; 6:00 PM Eastern Standard Time
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 Weekend Availability: Willingness to work weekends, if required
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 Location: Lahore (Contour Software Office)
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
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 Market-leading Salary
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 Medical Coverage &ndash; Self &amp; Dependents
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 Parents Medical Coverage
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 Provident Fund
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 Employee Performance-based bonuses
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 Home Internet Subsidy
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 Conveyance Allowance
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 Profit Sharing Plan [Tenured Employees Only]
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 Life Benefit
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 Child Care Facility
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 Company Provided Lunch/Dinner
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 Professional Development Budget
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 Recreational area for in-house games
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 Sporadic On-shore training opportunities
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 Friendly work environment
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 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Technical Support Specialist (Accounting)

VOLTRO By Falkenherz

Position Overview:As a Technical Support Specialist (L1), you will be the primary point of contact for troubleshooting and resolving technical issues related to telematics devices, software, and applications. You will work alongside an AI-agent to provide seamless, 24/7 support, ensuring that customers can effectively leverage our technology for fleet management and data analysis. This role involves proactive monitoring of fleet operations and efficient routing of complex cases to L2 teams and account managers.Key Responsibilities<ul><li>Initial Response &amp; Classification: Act as the first point of contact, ensuring all ticket intake and first responses meet strict SLA requirements.</li><li>Ticket Management: Classify incoming issues (P0&ndash;P3) and utilize/update the knowledge base to provide automated and manual answers.</li><li>Proactive Monitoring: Provide 24/7 proactive monitoring of all fleet operations in the interest of clients to identify potential issues before they escalate.</li><li>Basic Actioning &amp; Routing: Perform basic issue actioning for telematics hardware (GPS units, sensors) and software applications.</li><li>Escalation: Efficiently route complex cases to L2 support, account managers, or relevant technical teams for final resolution.</li><li>Documentation: Maintain and update customer records and technical issues in the CRM or ticketing system.</li><li>Knowledge Base Contribution: Participate in troubleshooting knowledge base updates and maintain product FAQs to assist both customers and internal teams.</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years of experience in technical support or IT support, ideally with a focus on telematics, GPS, IoT, or fleet management systems. (Adjusted from original 2-4 years to align with L1 entry-level).</li><li>Technical Knowledge: Basic understanding of telematics systems, GPS tracking, and wireless communication technologies.</li><li>Problem-Solving: Ability to perform basic troubleshooting for hardware, firmware, and software issues.</li><li>Communication: Strong communication skills with the ability to explain technical concepts clearly to customers.</li><li>Tools: Proficiency in using ticketing systems and a willingness to work with AI-driven support tools.</li><li>Adaptability: Ability to work in a 24/7 environment and a fast-paced, customer-centric team.</li></ul>Job Type: Full-timePay: Up to Rs180,000.00 per monthApplication Question(s):<ul><li>Are you available for a full time, on-site role in Gulberg Lahore?</li><li>Are you comfortable working in a 24/7 environment within a fast-paced, customer-focused team?</li></ul>Work Location: In person

Telematics - Technical Support Specialist (L1)

Telelinkz

Job SummaryWe are seeking a skilled and proactive IT Support Specialist to provide technical assistance and support to our employees. The ideal candidate will be responsible for maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.Key Responsibilities<ul><li>Provide technical support for hardware, software, printers, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and resolving faults</li><li>Set up new users&rsquo; accounts and profiles and manage access rights</li><li>Maintain and monitor computer networks and systems</li><li>Perform routine maintenance and updates of systems and software</li><li>Ensure data backup and system security procedures are followed</li><li>Maintain IT inventory (laptops, desktops, headsets, routers, etc.)</li><li>Coordinate with vendors for hardware/software procurement and repairs</li><li>Document issues and maintain records of technical support activities</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (preferred)</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows operating systems and MS Office</li><li>Basic understanding of networking concepts (LAN/WAN, routers, switches)</li><li>Familiarity with troubleshooting hardware and software issues</li><li>Good understanding of cybersecurity practices</li><li>Strong problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

IT Support Specialist

Centric Brands

<div>About Us:
<div>
Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women&rsquo;s, men&rsquo;s and kid&rsquo;s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company&rsquo;s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.</div>
Specific Responsibilities Would Include:
<div>
Overall Responsibilities
</div><div>Handle end to end product&rsquo;s technical support till all necessity tech quality standard into bulk production, ensure right cost, right on-time delivery.</div> 
<div></div><ul><li>
Kickoff &amp; Line review precaution
</li></ul><ul><li>Critical technical issue/children&rsquo;s safety call out</li><li>TP technical clarification</li><li>Difficult style technical support to vendor</li></ul><div> 
</div><div></div><ul><li>FIT/PP evaluation
</li></ul><ul><li>Trim &amp; fabric verification with Mer</li><li>Design &amp; construction checking Sample</li><li>Measurement checking
</li><li>Fit photo taking</li><li>CAD Pattern verification/correction</li><li>Comment writing</li><li>PLM system</li><li>Upload sample report</li><li>Mock up suggestion &amp; reviewing</li><li>VC Fit with vendor
</li><li>Technical issues verify to customer</li><li>Follow up with vendor for e-pattern correction</li></ul> 
<div></div><ul><li>
TOP/Inline sample evaluation</li></ul><ul><li>Critical technical call out, linking to QC</li><li>Technical clarification with Mer/customer</li><li>Daily sample log in chart</li></ul> 
<div></div><ul><li>
Vendor enhancement management
</li></ul><ul><li>SOP to monitor factory utilization of block and brand pattern
</li><li>Safety Case learning</li></ul> 
<ul><li>
Conduct sampling approval process and ensure on timely submission along with good execution.</li><li>
Collaborate with merchandisers, buyers, suppliers, oversea office tech team to complete the whole process of sample approval work pattern making/grading/marker making or sample assessing working experience.</li></ul>
Our Best Fit Candidate Would Have:
<div>
Additional Requirements
</div><ul><li>Proven at least 5 working experiences</li></ul><ul><li>
Up to date with the latest garment design-construction trends and best practices</li><li>
Knowledge of garment manufacturing, including construction, fabrication, trim and print techniques, and sensibility for costing/design</li><li>
Ability to resolve variety fitting issues &amp; modify pattern by CAD, Gerber preferred</li><li>
Bachelor&rsquo;s Degree in Garment engineering or related field</li><li>
Excellent verbal and written communications skills
</li><li>Proficient in Microsoft Office, Adobe products, Excel, PPT, MS Team, drawings</li><li>
Flex PLM system experience will be a plus</li></ul><div></div><div> 
Competency Requirements ((if applicable))
</div><div>Behavioral Competencies:</div><ul><li>
Decision Making</li><li>
Communication</li><li>
Collaboration</li><li>
Conflict Management and Problem Solving</li><li>
Time Management and Driving Execution</li></ul><div></div><div> 
Language Proficiency:</div><div>
Fluent in: English,</div><div> 
</div><div>Specific Working Conditions</div><div>
Frequency of Travel or Vendor VC: As required</div><div></div><div> 
#LI-HR1</div></div>

Designer, Technical Design

Enrichers Investment Group

Company DescriptionEnrichers Investment Group (EIG) is a Lahore-based company founded in 2011 with a vision to revolutionize the investment industry in Pakistan. We are:-&middot; Leading financial brokerage company&middot; Corporate member of Pakistan Mercantile Exchange&middot; Provide round-the-clock client assistance&middot; Strives to add value to clients through customized, transparent, and provide personalized investment strategies to customers.This is a full-time on-site role for an IT Assistant at Enrichers Investment Group (Lahore Office).Office Timings (5 Days/Week)&middot; 09:00 AM to 05:00 PM (Females)&middot; 09:00 AM to 06:00 PM (Males)Key ResponsibilitiesTechnical SupportRespond to and resolve daily IT queries from staff (hardware, software, and network issues).Provide first-level troubleshooting for desktops, laptops, printers, and other peripherals.VOIP Troubleshooting.Monitor and maintain VOIP systems to ensure uninterrupted communication.Diagnose and resolve VOIP-related connectivity, configuration, and performance issues.Coordinate with vendors or service providers when necessary.Software Installation &amp; MaintenanceInstall, configure, and update software applications across the organization.Ensure compliance with licensing requirements and organizational policies.Assist in maintaining system security through regular updates and patches.System Administration SupportSupport IT team in managing user accounts, permissions, and access rights.Assist in maintaining inventory of IT equipment and software.Document technical processes and maintain logs of support requests.Qualifications &amp; SkillsDiploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.Basic knowledge of networking concepts (LAN/WAN, TCP/IP).Experience with VOIP systems (configuration and troubleshooting).Familiarity with Windows and/or Linux operating systems.Strong problem-solving and communication skills.Ability to work independently and collaboratively in a team environment..Preferred AttributesCustomer-focused mindset with patience and professionalism.Willingness to learn and adapt to new technologies.Organizational skills to manage multiple tasks simultaneously.Qualifications &amp; Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Basic knowledge of networking concepts (LAN/WAN, TCP/IP).</li><li>Familiarity with Windows and/or Linux operating systems.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

IT Assistant

Msq Developers

We are looking for Entry level IT Support Executive, with exceptional problem solving and communication skills. The individual would be responsible to provide technical support.<ul><li>Good knowledge of troubleshooting network &amp; system issues</li><li>Installing and configuring computer hardware, software, systems, networks, printers, Networking, and Microtech.</li><li>Monitoring and maintaining computer systems and networks.</li><li>Responding in a timely manner to service issues and requests.</li><li>Providing technical support across the company.</li><li>Setting up accounts for new users.</li><li>Repairing and replacing equipment as necessary.</li><li>Testing new technology.</li><li>Ability to handle Networks &amp; Servers, configuring backup servers</li></ul>Shift timing : 5pm to 2am (on-site job)Location: DHA Phase 8, LahoreExperience: 1 yearsJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Executive

MiHCM

Job Title: Junior Field Specialist Location: LahoreJob SummaryWe are looking for a motivated Junior Field Specialist to support field operations, installations, inspections, and basic technical tasks. This role is ideal for fresh graduates who are eager to learn and grow in a field-based technical environment.Key Responsibilities<ul><li>Perform assigned field visits as per daily schedule</li><li>Assist in installation, maintenance, and troubleshooting of equipment</li><li>Collect site data, photos, and reports using a smartphone</li><li>Coordinate with the operations and technical teams</li><li>Ensure compliance with safety and company procedures</li><li>Provide timely updates and basic reporting from the field</li></ul>Eligibility &amp; Requirements<ul><li>Education: DAE (Diploma of Associate Engineer) in any discipline</li><li>Experience: Fresh graduates are encouraged to apply</li><li>Age: 18 to 25 years</li><li>Must own a smartphone</li><li>Must have a motorbike</li><li>Valid driving license (motorbike)</li><li>Local resident of Lahore</li><li>Willingness to work in field condition</li></ul>Salary: 40-45KJob Type: Full-timeWork Location: In person

Junior Field Specialist

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