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customer service representative Jobs in Lahore

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technical support specialist

Iyrix Technologies

We're looking for a Chat &amp; Technical Support Specialist who can be the first line of trust for our customers. You'll resolve real technical issues &mdash; email deliverability problems, DNS misconfigurations, inbox setup errors &mdash; fast, clearly, and without handholding. If you're someone who gets satisfaction from turning a frustrated customer into a loyal one, this role is for you.---Key Requirements<ul><li>On-site role at our Johar Town, Lahore office (6 PM &ndash; 3 AM PKT, Monday to Saturday)</li><li>Hands-on experience in customer support, technical support, or a similar client-facing role</li><li>Minimum 1 year of experience in live chat or technical support, preferably in a SaaS or tech environment</li><li>Strong written English &mdash; clear, professional, and human</li></ul>---What You'll Own<ul><li>Handle inbound customer queries via live chat and email &mdash; troubleshoot issues, provide step-by-step guidance, and close tickets without unnecessary back-and-forth</li><li>Support customers through onboarding &mdash; domain setup, DNS record configuration (SPF, DKIM, DMARC), mailbox provisioning, and connecting inboxes to outreach tools like Instantly.ai or Smartlead</li><li>Diagnose and resolve email deliverability issues &mdash; bounce rates, blacklisting, warm-up problems, sending limits, and authentication failures</li><li>Jump on video calls or record and send Loom walkthroughs when a written explanation isn't enough &mdash; sometimes showing is faster than telling</li><li>Escalate complex or unresolved issues to the technical team with clear, detailed context &mdash; no vague handoffs</li><li>Maintain and update the customer-facing knowledge base: help articles, setup guides, and FAQs</li><li>Follow up with customers post-resolution to ensure issues are fully closed and satisfaction is confirmed</li><li>Identify recurring pain points and flag them to the product and ops team to reduce ticket volume over time</li></ul>---What We're Looking For<ul><li>Prior experience in live chat or email-based technical support with measurable outcomes &mdash; resolution time, CSAT scores, or ticket volume handled</li><li>Basic understanding of email infrastructure: how domains, DNS records, MX, SPF, DKIM, and DMARC work</li><li>Familiarity with Google Workspace and/or Microsoft 365 &mdash; account setup, admin panel navigation, and common user issues</li><li>Comfortable using support tools &mdash; Intercom, Crisp, Freshdesk, Zendesk, or equivalent</li><li>At ease on video calls and screen recordings &mdash; you can record a clear, confident Loom or hop on a call without hesitation</li><li>Strong written communication &mdash; you explain technical things in plain language without being condescending</li><li>Calm under pressure &mdash; you de-escalate, not inflame</li><li>Self-organised and proactive &mdash; you don't wait to be told what's broken; you notice it first</li></ul>---Bonus Points If You Have<ul><li>Experience supporting cold email platforms, email deliverability tools, or managed inbox services</li><li>Familiarity with Cloudflare DNS management or domain registrar platforms (NameSilo, GoDaddy, Namecheap)</li><li>Exposure to tools like Instantly.ai, Smartlead, Apollo.io, or similar outbound sales platforms</li><li>Basic understanding of API concepts or SaaS product workflows &mdash; you don't need to code, but knowing how things connect helps</li><li>Prior experience in a B2B SaaS or email infrastructure company</li></ul>---Interested? Apply via LinkedIn or send your CV to careers@iyrix.com with the subject line:&quot;Chat &amp; Technical Support Specialist &ndash; Application&quot;Pay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>When can you join?</li><li>A customer messages you saying their emails are going to spam even though their domain is set up. Walk us through how you'd troubleshoot this &mdash; step by step.</li><li>Describe a time you had a frustrated or impatient customer. What was the issue, how did you handle it, and what was the outcome?</li><li>Record a 2&ndash;3 minute Loom explaining what SPF, DKIM, and DMARC are, as if you're explaining it to a non-technical customer who just bought a cold email inbox package.</li><li>Shift timings are 6pm to 3am, is it okay for you?</li></ul>Experience:<ul><li>Chat Support: 1 year (Required)</li></ul>Work Location: In person

Chat & Technical Support Specialist (70k - 100k)

M&N Business

Job Overview:We are looking for a motivated and technically skilled IT Assistant to support daily IT operations and provide technical assistance to staff and departments. The ideal candidate should have basic knowledge of computer systems, networking, and troubleshooting.Key Responsibilities:Technical Support<ul><li>Provide basic hardware and software support to staff</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system, printer, internet, and networking issues</li><li>Assist users with technical problems and system usage</li></ul>System &amp; Network Management<ul><li>Monitor and maintain LAN/Wi-Fi connectivity</li><li>Assist in system updates, backups, and antivirus management</li><li>Ensure proper functioning of IT equipment and accessories</li><li>Support in CCTV, biometric, and related technical systems (if required)</li></ul>IT Operations &amp; Maintenance<ul><li>Maintain inventory records of IT equipment and assets</li><li>Coordinate with vendors for technical maintenance and repairs</li><li>Ensure proper setup of systems for classes, meetings, and events</li><li>Perform routine system checks and preventive maintenance</li></ul>Documentation &amp; Reporting<ul><li>Maintain technical records and issue logs</li><li>Report major technical issues to senior IT staff or management</li><li>Assist in preparing IT-related reports and documentation</li></ul>Requirements:<ul><li>Diploma / Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>Minimum 1&ndash;2 years of relevant experience</li><li>Basic knowledge of hardware, software, and networking</li><li>Familiarity with Windows OS, MS Office, and internet troubleshooting</li><li>Good problem-solving and communication skills</li></ul>Preferred Skills:<ul><li>Knowledge of CCTV, biometric systems, and LAN configuration</li><li>Understanding of system security and backup procedures</li><li>Ability to work independently and handle multiple tasks</li></ul>Compensation:Salary (Negotiable based on experience)Working Days:Monday to SaturdayPay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In personPay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

IT Assistant

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Technical writing skills
 </li>
 <li>
 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
 </li>
 <li>
 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
 </li>
 <li>
 ServiceDesk/CRM/ITSM tools experience preferred
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents
 </li>
 <li>
 High energy, self-starter with bias for action and sense of urgency to deliver results
 </li>
 <li>
 Basic knowledge of ITIL Framework
 </li>
 <li>
 Knowledge of fundamental operations of relevant software, hardware and other equipment
 </li>
 <li>
 Attentive to customer concerns and render services with positive attitude
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
 </li>
 <li>
 Available to work in Flexible shift timings
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Tackle issues and service requests reported via calls
 </li>
 <li>
 Diagnose and resolve issues and requests, reported through emails
 </li>
 <li>
 Carefully follow through the email threads and manage them in Outlook shared mailbox
 </li>
 <li>
 Respond with proficient technical writing skills
 </li>
 <li>
 Accurately maintaining the log and track of reported issues and requests via unique tickets
 </li>
 <li>
 Assignment of tickets to correct teams
 </li>
 <li>
 Ensure completing the cycle of tickets (open to end)
 </li>
 <li>
 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
 </li>
 <li>
 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
 </li>
 <li>
 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
 </li>
 <li>
 Providing/troubleshooting VPN services for remote users
 </li>
 <li>
 Providing onsite and remote help using VNC/Team Viewer utility
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
 </li>
 <li>
 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
 </li>
 </ul>
</div>

Customer Services Specialist

Sharp Brains

<div>
 
 We are looking for a
 
 CompTIA A+ Instructor
 
 to teach students the foundational IT skills needed for entry-level roles like Help Desk Technician, Desktop Support Specialist, and Field Service Technician.
 
 
 You will prepare students to pass
 
 both CompTIA A+ exams
 
 (Core 1: 220-1101 and Core 2: 220-1102) through engaging lectures, hands-on labs, and real-world troubleshooting scenarios.
 
 
 If you have worked in IT support, love explaining technical concepts to beginners, and can make topics like "subnetting" or "printer maintenance" actually interesting &mdash; we want to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 
 Instruction &amp; Curriculum Delivery
 
 
 <ul>
 <li>
 Deliver live classes (in-person or virtual) covering all A+ domains:
 </li>
 <li>
 Hardware (PC components, mobile devices, printers)
 </li>
 <li>
 Networking (ports, protocols, Wi-Fi, basic IP addressing)
 </li>
 <li>
 Operating Systems (Windows, macOS, Linux, mobile OS)
 </li>
 <li>
 Security (malware removal, authentication, physical security)
 </li>
 <li>
 Software Troubleshooting (boot issues, crashes, performance)
 </li>
 <li>
 Operational Procedures (ticketing systems, documentation, safety)
 </li>
 <li>
 Create and update lesson plans, slide decks, and lab exercises
 </li>
 <li>
 Use real-world scenarios to teach systematic troubleshooting methodology
 </li>
 </ul>
 
 
 Hands-On Lab Management
 
 
 <ul>
 <li>
 Design and supervise physical lab activities (PC assembly, RAM installation, peripheral setup)
 </li>
 <li>
 Configure and manage virtual lab environments (virtual machines, simulators)
 </li>
 <li>
 Demonstrate command-line tools (ipconfig, chkdsk, sfc, diskpart, etc.)
 </li>
 </ul>
 
 
 Student Assessment &amp; Support
 
 
 <ul>
 <li>
 Create quizzes, mock exams, and practical assessments
 </li>
 <li>
 Track student progress and provide individualized remediation
 </li>
 <li>
 Hold office hours for struggling students
 </li>
 <li>
 Maintain a pass rate of [X]% or higher for first-time exam takers
 </li>
 </ul>
 
 
 Exam Preparation
 
 
 <ul>
 <li>
 Teach exam-taking strategies (time management, question elimination, PBQ practice)
 </li>
 <li>
 Provide weekly practice exams with detailed answer explanations
 </li>
 <li>
 Stay current with CompTIA A+ exam updates (objectives change every 3 years)
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 
 
 IT Experience (Hands-On)
 
 
 <ul>
 <li>
 Minimum
 
 2&ndash;3 years
 
 of experience in IT support roles such as:
 </li>
 <li>
 Help Desk Technician
 </li>
 <li>
 Desktop Support Specialist
 </li>
 <li>
 Field Service Technician
 </li>
 <li>
 IT Support Specialist
 </li>
 </ul>
 
 
 Certification
 
 
 <ul>
 <li>
 Active
 
 CompTIA A+ certification
 
 (must be current)
 </li>
 <li>
 CompTIA Network+ or Security+ is a plus
 </li>
 </ul>
 
 
 Teaching Experience
 
 
 <ul>
 <li>
 Minimum
 
 1&ndash;2 years
 
 of teaching or training experience (any of the following):
 </li>
 <li>
 Classroom instructor at a school, college, or bootcamp
 </li>
 <li>
 Corporate trainer
 </li>
 <li>
 IT mentor or team lead who trained junior staff
 </li>
 <li>
 Online course creator or tutor
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong knowledge of Windows 10/11 administration
 </li>
 <li>
 Familiarity with macOS and Linux basics
 </li>
 <li>
 Understanding of TCP/IP, DNS, DHCP, and basic networking
 </li>
 <li>
 Experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar)
 </li>
 </ul>
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Ability to explain complex topics to absolute beginners
 </li>
 <li>
 Patience and empathy for students who learn at different paces
 </li>
 <li>
 Strong classroom management (even in virtual settings)
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
 
 
 Preferred Qualifications (Nice to Have)
 
 
 <ul>
 <li>
 
 CompTIA Certified Technical Trainer (CTT+)
 
 or equivalent teaching credential
 </li>
 <li>
 Experience teaching in
 
 multiple formats
 
 (in-person, live online, hybrid)
 </li>
 <li>
 Familiarity with
 
 LMS platforms
 
 (Canvas, Moodle, Blackboard, or similar)
 </li>
 <li>
 Experience with
 
 virtual lab platforms
 
 (TestOut, NetAcad, or custom VMs)
 </li>
 <li>
 Bilingual (English + [other language]) is a plus for diverse student populations
 </li>
 <li>
 Prior experience writing exam questions or curriculum for IT courses
 </li>
 </ul>
 
 
</div>

CompTIA A+ Certified Instructor

Spell Engineering

Company: Spell Link Industry: Travel / Online Ticket Booking Platform Experience Required: Minimum 3 Years Shift Timing: Night Shift &mdash; 5:00 PM to 2:00 AM Location: Shadman Colony 1, LahoreCompany Type: US-Based CompanyJob Description:Spell Link is looking for an experienced SEO Specialist to join our team for a US-based travel and online ticket booking platform. The ideal candidate should have strong experience in search engine optimization, website ranking strategies, keyword research, on-page SEO, technical SEO, off-page SEO, and content optimization.The candidate will be responsible for improving organic traffic, increasing search engine visibility, and supporting the growth of our travel and ticket booking platform through effective SEO strategies.Key Responsibilities:<ul><li>Conduct detailed keyword research for travel, ticket booking, and related industry terms.</li><li>Optimize website pages, landing pages, blogs, and service pages for better search rankings.</li><li>Perform on-page SEO, including meta titles, meta descriptions, headings, internal linking, and content structure.</li><li>Manage off-page SEO activities, including link building, guest posting, and outreach.</li><li>Analyze website performance using SEO tools such as Google Search Console, Google Analytics, Ahrefs, SEMrush, or similar tools.</li><li>Identify and fix technical SEO issues, including crawl errors, indexing problems, page speed issues, and broken links.</li><li>Track keyword rankings, organic traffic, and SEO performance reports.</li><li>Work with the content and development teams to improve website SEO performance.</li><li>Monitor competitor SEO strategies and suggest improvement opportunities.</li><li>Stay updated with the latest Google algorithm updates and SEO best practices.</li></ul>Requirements:<ul><li>Minimum 3 years of proven experience as an SEO Specialist.</li><li>Strong knowledge of on-page SEO, off-page SEO, and technical SEO.</li><li>Experience with SEO tools such as Google Search Console, Google Analytics, Ahrefs, SEMrush, Screaming Frog, or similar platforms.</li><li>Good understanding of keyword research, competitor analysis, and content optimization.</li><li>Ability to prepare SEO reports and performance updates.</li><li>Strong communication and analytical skills.</li><li>Ability to work during night shift from 5:00 PM to 2:00 AM.</li><li>Candidates with relevant experience in travel, ticket booking, tourism, or online booking platforms will be preferred.</li></ul>Preferred Skills:<ul><li>Experience in international SEO, especially for US-based websites.</li><li>Knowledge of travel industry keywords and customer search behavior.</li><li>Basic understanding of WordPress or other CMS platforms.</li><li>Experience in link building and content strategy.</li></ul>Work Location: In person

SEO Specialist – Travel & Online Ticket Booking Platform (Night Shift)

TruPath Migration

A highly skilled Content Writer and Research Specialist with expertise in preparing professional, evidence-based, and immigration-focused content for clients pursuing opportunities in the United States, Canada, Australia, the United Kingdom, and other international destinations. Experienced in conducting extensive research on immigration policies, visa pathways, labor market trends, industry demands, and government regulations to develop accurate, persuasive, and well-structured documentation.Specialized in drafting immigration-related materials including petition letters, legal support documents, business plans, letters of recommendation, statements of purpose, proposed endeavor statements, personal statements, professional profiles, employer support letters, and evidence summaries. Adept at transforming complex professional, academic, and technical information into clear, compelling narratives that align with the requirements of immigration authorities such as the U.S. Citizenship and Immigration Services (USCIS), Immigration, Refugees and Citizenship Canada (IRCC), and Australia's Department of Home Affairs.Possesses strong analytical, research, and writing capabilities, with the ability to evaluate applicant credentials, identify strengths, gather supporting evidence, and present achievements in a manner that demonstrates national importance, significant benefit, economic contribution, innovation, leadership, and professional excellence. Committed to producing high-quality, fact-based, and strategically structured content that supports successful immigration, academic, and professional applications.Pay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Need a Content Writer & Research Specialist

TalentPop App

<div>
 
 Join TalentPop App as a Logistics Coordination &amp; Sales Engagement Specialist!
 
 
 
 At
 
 TalentPop App
 
 , we are building a dedicated team of remote supply chain professionals who are passionate about optimizing logistics operations and driving business growth. As a
 
 Logistics Coordination &amp; Sales Engagement Specialist
 
 , you will play a key role in managing client shipments, identifying account growth opportunities, resolving delivery disruptions, and building lasting B2B relationships that contribute to the success of our core operations.
 
 
 If you have a strong background in logistics, thrive in fast-paced supply chain environments, and enjoy turning operational challenges into client growth opportunities, this role is for you!
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by our **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSA in that field.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Client &amp; Carrier Engagement: Communicate with corporate clients, shippers, and carriers via phone, email, and live chat to manage shipping inquiries, scheduling, and rate quotes.
 </li>
 <li>
 Drive Account Growth: Identify opportunities for service upselling, route optimization consulting, and volume expansion to maximize account value and retention.
 </li>
 <li>
 Recover &amp; Retain Accounts: Proactively manage contract renewals, win back inactive logistics clients, and address churn risks through strategic relationship management.
 </li>
 <li>
 Shipment &amp; Order Management: Oversee real-time shipment tracking, resolve customs or carrier delays, and coordinate exceptions to ensure a seamless post-dispatch experience.
 </li>
 <li>
 Represent the Brand: Deliver a high-touch, concierge-level service, ensuring every client interaction reflects our corporate standards of efficiency and reliability.
 </li>
 <li>
 Maintain Logistics Insights: Record precise shipment data, monitor transit KPIs, and collaborate with team leads to enhance our delivery networks and the customer journey.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 At least 1 year of proven remote experience in logistics operations, freight coordination, or supply chain account management.
 </li>
 <li>
 Must have prior experience in logistics/B2B support (comfortable tracking shipments, managing bills of lading, handling dispatch, or driving account upsales).
 </li>
 <li>
 Strong persuasive communication skills and a natural ability to manage freight negotiations, handle client escalations, and close contract expansions.
 </li>
 <li>
 1 year of customer service experience via phone, email, or chat is required in a logistics or transportation environment.
 </li>
 <li>
 Familiarity with Transportation Management Systems (TMS), ERPs, or advanced CRM platforms is a big plus.
 </li>
 <li>
 Self-motivated, detail-oriented, and able to thrive in a fast-paced remote logistics environment.
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with at least 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for client and carrier calls.
 
 
 </li>
 </ul>
 
 Why Join Our Corporate Team?
 
 
 
 <ul>
 <li>
 Earn competitive commissions on account growth and enjoy annual performance-based raises.
 </li>
 <li>
 Paid time off to relax and recharge.
 </li>
 <li>
 HMO health coverage or a monthly health stipend for your well-being.
 </li>
 <li>
 Performance and recognition bonuses for top-performing operations specialists.
 </li>
 <li>
 100% permanent work-from-home setup &mdash; skip the commute!
 </li>
 <li>
 A supportive corporate culture with clear paths toward supply chain leadership.
 
 
 </li>
 </ul>
 
 Ready to connect with global accounts, optimize logistics networks, and deliver an exceptional supply chain experience? Apply now to become a Logistics Coordination &amp; Sales Engagement Specialist at TalentPop App!
 
</div>

Logistics Coordination & Sales Engagement Specialist

Explore 384+ Technical support specialist in Lahore this July. Find roles across top companies and apply now to boost your career.