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technical support specialist

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><div><br>
</div>
<h3 class="jobSectionHeader"><b>About the Role:</b></h3>
<p>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.</p>
</div>
<h3 class="jobSectionHeader"><b>What You'll Do:</b></h3>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For:</b></h3>
<ul><li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Internet requirement of at least 30 Mbps wired internet connection</li>
</ul>
<p>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</p><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Technical Support Specialist

PremierBPO

<div></div><div><div><div><div><div><div><p>We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.</p>
</div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2></div><div><ul>
<li>Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.</li>
<li>Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.</li>
<li>Troubleshoot VPN access, and remote desktop issues.</li>
<li>Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.</li>
<li>Assist in maintaining and monitoring cloud environments such as AWS or Azure.</li>
<li>Ensure system security through access controls, backups, and regular software updates.</li>
<li>Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.</li>
<li>Document technical issues, resolutions, and standard operating procedures.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div><div><ul>
<li>Bachelor's degree in computer science.</li>
<li>2+ years of experience in IT support, helpdesk, or technical support role.</li>
<li>Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.</li>
<li>Knowledge of cloud services such as AWS or Azure and VPN configuration.</li>
<li>Understanding of network protocols, routers, switches, and firewalls (basic level).</li>
<li>Strong problem-solving and communication skills.</li>
<li>Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).</li>
<li>Any relevant Vendor Certification will be a plus.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Certifications</b></h2></div><div><p>
Relevant Certifications like below will be a plus:</p>
<ul>
<li>Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Soft Skills</b></h2></div><div><ul>
<li>Good English communication skills.</li>
<li>Ability to work as a team player.</li>
<li>Continuous learner with a growth mindset.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Location &amp; Reporting</b></h2></div><div><ul>
<li>Location: Pakistan (On-Site)</li>
<li>Reports To: IT Manager</li>
</ul></div><div><h2 class="jobSectionHeader"><b>What We Offer</b></h2></div><div><ul>
<li>Market-competitive salary</li>
<li>Career growth opportunities</li>
<li>Learning &amp; development programs</li>
<li>On-the-job training</li>
<li>Medical Coverage (IPD)</li>
<li>Life Insurance</li>
<li>Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)</li>
<li>Provident Fund</li>
<li>Employee Old Age Benefits (EOBI)</li>
<li>Employee engagement &amp; wellness initiatives</li>
</ul>
</div><div><p><b>Location: </b>NASTP, Lahore</p></div></div></div></div></div></div><div></div>

IT Support Specialist

Premier NX

<div>
 Position Summary:
 <br/>
 <br/>
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
  </li>
  <li>
   Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
  </li>
  <li>
   Troubleshoot VPN access, and remote desktop issues.
  </li>
  <li>
   Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
  </li>
  <li>
   Assist in maintaining and monitoring cloud environments such as AWS or Azure.
  </li>
  <li>
   Ensure system security through access controls, backups, and regular software updates.
  </li>
  <li>
   Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
  </li>
  <li>
   Document technical issues, resolutions, and standard operating procedures.
  </li>
  <li>
   Bachelors degree in computer science.
  </li>
  <li>
   2+ years of experience in IT support, helpdesk, or technical support role.
  </li>
  <li>
   Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
  </li>
  <li>
   Knowledge of cloud services such as AWS or Azure and VPN configuration.
  </li>
  <li>
   Understanding of network protocols, routers, switches, and firewalls (basic level).
  </li>
  <li>
   Strong problem-solving and communication skills.
  </li>
  <li>
   Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
  </li>
  <li>
   Any relevant Vendor Certification will be a plus.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Certifications:
 <br/>
 <br/>
 Relevant Certifications like below will be a plus:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
  </li>
  <li>
   Microsoft Certified: Azure Administrator Associate (AZ-104)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good English communication skills.
  </li>
  <li>
   Ability to work as a team player.
  </li>
  <li>
   Continuous learner with a growth mindset.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Location &amp; Reporting:
 <br/>
 <br/>
 Location: NASTP, Cantt Lahore.
 <br/>
 <br/>
 Reports To: IT Manager
 <br/>
 <br/>
 What we offer:
 <br/>
 <br/>
 <ul>
  <li>
   Market-competitive salary
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Learning &amp; development programs
  </li>
  <li>
   On-the-job training
  </li>
  <li>
   Medical Coverage (IPD)
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Old Age Benefits (EOBI)
  </li>
  <li>
   Employee engagement &amp; wellness initiatives
   <br/>
  </li>
 </ul>
</div>


AV Private Limited

<p><b>Job Title: Customer Support Specialist (Technical Support)</b><br/><b>Location:</b> D2, Johar Town Phase 1, Lahore (Preferably nearby candidates)<br/><b>Job Type:</b> Full-Time &amp; Permanent</p><p><b>About Us:</b></p><p>At AffinityVibez we&rsquo;re committed to providing exceptional customer experiences while offering a dynamic, growth-oriented environment for our team members. We&rsquo;re looking for a <b>Customer Support Specialist</b> to join our team and help us maintain our high standards of service. If you&rsquo;re passionate about problem-solving, delivering top-notch service, and have a strong technical aptitude, we want to hear from you!</p><p><b>Key Responsibilities:</b></p><ul><li><b>Provide Excellent Customer Service:</b> Offer exceptional technical support to clients and customers via phone, email, and live chat, ensuring all inquiries are addressed promptly and professionally.</li><li><b>Issue Resolution:</b> Troubleshoot and resolve technical issues related to our services, guiding customers through the necessary steps.</li><li><b>Documentation:</b> Accurately document and track all customer interactions, inquiries, and issues, ensuring compliance with company policies and providing valuable insights.</li></ul><p><b>Required Skills and Qualifications:</b></p><ul><li><b>Educational Requirements:</b> Minimum Bachelor&rsquo;s Degree.</li><li><b>Communication Skills:</b> Strong verbal and non-verbal communication skills in English (both written and spoken).</li><li><b>Technical Skills:</b> Experience with SAP and CRM software is a plus. Ability to learn new software quickly and effectively.</li><li><b>Personal Qualities:</b> Confident, strong personality with a focus on continuous personality enhancement and professional growth.</li></ul><p><b>Salary and Benefits:</b></p><ul><li><b>Competitive Salary:</b> <b>60,000 -70,000 PKR</b></li><li><b>EOBI Benefits:</b> Full coverage as per regulations.</li><li><b>Performance-Based Bonuses:</b> Monthly bonuses based on performance metrics.</li><li><b>Appreciation-Based Meals:</b> Lunches or dinners as rewards for excellent performance.</li><li><b>Increments:</b> Bi-annual salary increments with additional performance-based raises.</li><li><b>Growth Opportunities:</b> Internal promotions and professional development to help you progress in your career.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Customer Service Agent

RepairDesk

<div>
 <p>
  <strong>
   Efani
  </strong>
  is a
  <em>
   secure mobile service provider
  </em>
  that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
  <strong>
   SIM swap attacks
  </strong>
  , eavesdropping, identity tracking, and other security vulnerabilities.
 </p>
 <br/>
 <p>
  We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 </p>
 <br/>
 Tasks
 <br/>
 <p>
  We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 </p>
 <br/>
 <p>
  This is a n
  <strong>
   on-sales role
  </strong>
  , focused on support, troubleshooting, and client satisfaction.
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
  </li>
  <br/>
  <li>
   Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
  </li>
  <br/>
  <li>
   Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
  </li>
  <br/>
  <li>
   Accurately record customer interactions and resolutions in the CRM/support system.
  </li>
  <br/>
  <li>
   Escalate complex or technical issues to internal specialists when needed.
  </li>
  <br/>
  <li>
   Collaborate with the operations and engineering teams to improve customer experience.
  </li>
  <br/>
  <li>
   Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   KPIs / Success Metrics
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   <strong>
    Average response &amp; resolution time
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Customer satisfaction (CSAT) or NPS score
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Call quality and professionalism ratings
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Adherence to support scripts and SOPs
   </strong>
  </li>
  <br/>
 </ul>
 <br/>
 Requirements
 <br/>
 <ul>
  <br/>
  <li>
   <strong>
    2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Fluent English with a
   </strong>
   <strong>
    <em>
     clear, neutral, or American accent
    </em>
   </strong>
   <strong>
    &mdash; tested during interview.
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Confident on the phone and able to de-escalate challenging situations.
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Excellent written communication for chat and email support.
   </strong>
  </li>
  <br/>
  <li>
   <strong>
    Stable internet, quiet workspace, and professional audio setup for call handling.
   </strong>
  </li>
 </ul>
</div>


Customer Support Specialist

Systems Limited

<div><p><b>Key Responsibilities:</b></p>
<ul>
<li>Provide first-level technical support to end-users via phone, email, or in-person.</li>
<li>Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.</li>
<li>Install, configure, and maintain operating systems, software applications, and IT equipment.</li>
<li>Assist with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connectivity issues.</li>
<li>Manage user accounts, permissions, and access within Active Directory.</li>
<li>Perform regular system updates, backups, and preventive maintenance tasks.</li>
<li>Document and track all support requests using the ticketing system, ensuring timely resolution and follow-up.</li>
<li>Provide support for mobile devices, remote access, and collaboration tools.</li>
<li>Assist in IT asset management, including inventory tracking, tagging, and procurement coordination.</li>
<li>Collaborate with other IT team members to resolve complex technical issues and improve IT processes.</li>
<li>Provide end-user training and guidance on IT best practices, systems, and tools.</li>
<li>Work in rotational shifts to ensure IT support coverage during extended hours or weekends, as required.</li>
</ul>
<p>.<b>Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field &mdash; or equivalent practical experience.</li>
<li>2&ndash;3 years of experience in an IT Helpdesk or Technical Support role.</li>
<li>Strong working knowledge of Windows and macOS operating systems.</li>
<li>Hands-on experience in troubleshooting hardware, software, and network-related issues.</li>
<li>Familiarity with networking concepts and basic configurations (LAN/WAN, Wi-Fi, VPN).</li>
<li>Proficiency in using ticketing systems and remote support tools.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving abilities with keen attention to detail.</li>
<li>Ability to work independently as well as collaboratively within a team.</li>
<li>Willingness to work in rotational shifts based on business requirements.</li>
</ul>
<p>.</p></div>

Specialist IT Support

Fazmec snc

<p>Mekex Innovation/Fazmec snc is an engineering company specialized in the supply of complete mechanical projects made according to customer specifications. The uniqueness of our work is based on the integration between engineering and mechanical design; Our team is able to follow every phase of development of a mechanical project, from preliminary studies, to workshop drawings, up to documentation related to new products.</p><p>Job Description: We are looking for a <b>Technical &amp; Digital Support Assistant</b> to manage IT systems, digital tools, and workflow automation in our Pakistan office, ensuring smooth day-to-day technical operations and seamless collaboration with our Italy headquarters.</p><p><b>Key Responsibilities</b></p><p><b>Hardware &amp; System Support</b></p><ul><li>Purchase, set up, and maintain computers, peripherals, and accessories.</li><li>Handle system upgrades, antivirus updates, and hardware troubleshooting.</li><li>Maintain an updated inventory of all company hardware and configurations.</li><li>Liaise with vendors for repairs, warranties, and new purchases.</li></ul><p><b>Software &amp; Tool Management</b></p><ul><li>Search, test, and evaluate open-source or licensed software for engineering use.</li><li>Install and configure software tools (SolidWorks, Inventor, CAD utilities, etc.).</li><li>Troubleshoot installation or performance issues.</li><li>Maintain documentation for installations, versions, and licenses.</li></ul><p><b>Microsoft 365 &amp; Power Automate</b></p><ul><li>Manage user accounts, passwords, and permissions.</li><li>Support daily collaboration through SharePoint, OneDrive, and Teams.</li><li>Develop simple <b>Power Automate workflows</b> to automate internal tasks (notifications, file handling, approvals, etc.).</li><li>Maintain a record of active automation flows and coordinate updates with the Italy team.</li></ul><p><b>Website &amp; Digital Support</b></p><ul><li>Update company website content (text, images, team updates, job posts, etc.).</li><li>Coordinate with the Italy team or external developers for website changes or improvements.</li><li>Ensure company contact, portfolio, and project pages remain current.</li><li>Support basic LinkedIn or digital posting tasks when required.</li></ul><p><b>Operations &amp; Coordination Support</b></p><ul><li>Assist in procurement of software, hardware, and online tools.</li><li>Maintain organized digital records of purchases, renewals, and warranties.</li><li>Help with new employee onboarding (system setup, email, and software access).</li><li>Maintain structure and naming consistency on shared drives and SharePoint.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>1&ndash;3 years of experience in IT or technical/digital support.</li><li>Strong understanding of Windows OS, installations, and troubleshooting.</li><li>Ability to find and evaluate open-source software solutions.</li><li>Basic understanding of website management (e.g., WordPress or CMS).</li><li>Good English communication and documentation skills.</li><li>Eagerness to learn <b>Microsoft Power Automate</b> for workflow automation.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience with Hardware, Microsoft 365 Admin Center, SharePoint, or Power Automate.</li><li>Familiarity with CAD environments or license management.</li><li>Basic knowledge of HTML or content updates in WordPress.</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p>

Explore 1582+ Technical support specialist in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1582 technical support specialist jobs IN Lahore Pakistan

Technical Support Specialist

IT Support Specialist

IT Support Specialist

Customer Service Agent

Customer Support Specialist

Specialist IT Support

IT Support Specialist