technical support specialist

MTP (Mayfair Technology Partners)

<p>Job description</p><p>We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.</p><p>&#11835;</p><p>Key Responsibilities:</p><p>SLA Management:Monitor and manage SLA compliance across all technical support contracts.</p><p>Track performance metrics and generate regular reports on SLA adherence.</p><p>Identify and escalate SLA breaches, and coordinate resolution efforts.</p><p>Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.</p><p>Troubleshoot hardware, software, and network issues.</p><p>Collaborate with internal teams to resolve complex technical problems.</p><p>Client Communication:Serve as the primary point of contact for SLA-related inquiries.</p><p>Communicate service updates, outages, and resolutions clearly and professionally.</p><p>Conduct periodic reviews with clients to ensure satisfaction and contract alignment.</p><p>Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.</p><p>Prepare monthly/quarterly SLA compliance reports for internal and client review.</p><p>Process Improvement:</p><p>Recommend improvements to support processes to enhance SLA compliance.</p><p>Assist in developing and refining SLA templates and support documentation.</p><p>&#11835;</p><p>Qualifications:</p><p>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</p><p>3+ years of experience in technical support or IT service management.</p><p>Strong understanding of SLA frameworks and ITIL principles.</p><p>Excellent communication and customer service skills.</p><p>Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.</p><p>Ability to work independently and manage multiple priorities.</p><p>&#11835;</p><p>Preferred Skills:</p><p>ITIL certification or equivalent.</p><p>Experience with contract management systems.</p><p>Familiarity with cloud services and enterprise IT environments.</p><p>Full Time Onsite 11am to 8pm (Monday to Friday)</p><p>Gulberg 3 IT Tower Lahore</p><p>Job Type: Full-time</p><p>Pay: Up to Rs160,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you looking for a full-time onsite job?</li></ul><p>Language:</p><ul><li>Professionally fluent English (Required)</li></ul><p>Work Location: In person</p>

Technical Support Specialist

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div>
<div><b>
About the Role:</b></div>
<div><br>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls,<b> </b>chat and emails, but will also have the opportunity to define Motive&rsquo;s support processes and work with our team to develop and scale the Technical Support function.</div>
<div><br>
<b>What You&rsquo;ll Do:</b></div>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive&rsquo;s support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul><div><b>What We&rsquo;re Looking For:</b></div>
<ul><li>Natural instinct to empathize with users</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Strong technical and analytical skills</li>
<li>Bachelor&rsquo;s degree is required</li>
<li>Internet requirement of at least 30 Mbps wired internet connection</li>
</ul>
</div><div><p><i>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p><p></p><p><i><br>
</i></p><p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Knipper Health

<div>Overview :<div></div><div><b><br>
YOUR PASSION, ACTIONS &amp; FOCUS is our Strength.</b></div><div><b>
Become one of our Contributors!</b></div><div><b>
Join the KnipperHEALTH Team!</b></div><p></p><div><br>
The <b>Technical Support Specialist I</b> is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions.</div><div></div><div><b><i><br>
Full Time 100% onsite role based out of our Lakeland location.</i></b></div><div><b><i>
Must be able to work Monday-Friday 8:00am-4:00pm EST.</i></b></div>
Responsibilities:
<ul><li>Responsible for converting and installing new hardware and software.</li><li>
Make recommendations for improvements in computer systems.</li><li>
Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals.</li><li>
Troubleshoot all hardware (computers, printers, etc.) and software for anomalies.</li><li>
Assist users to resolve computer related problems such as inoperative hardware or software.</li><li>
Train workers in use of new software and hardware.</li><li>
Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software.</li><li>
Maintain computer hardware and software inventories and coordinates asset management tracking with finance.</li><li>
Coordinate cable installations, new hubs/switches and new computers for additional workstations.</li><li>
Manage assigned Help Desk tickets to meet service levels.</li><li>
Assist with phone system support.</li><li>
Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.</li></ul>
Qualifications:
<ul><li>High School diploma and/or technical degree/certification</li><li>
Minimum of four (4) years of work experience in an IT related position</li><li>
Excellent verbal and written communication skills</li><li>
Excellent problem-solving and customer service skills</li><li>
Ability to balance multiple priorities to meet expected response deadlines</li><li>
Ability to work independently and as a member of a team</li><li>
Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products</li><li>
Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory</li><li>
Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365</li><li>
Occasionally lift, carry, and move up to 35 pounds</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
Knipper is an equal opportunity employer.</li></ul><div></div><div><div><div><div><div><div><div><i><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div><div><i>
Knipper is an equal opportunity employer.</i></div><div><i>
#Techsupport</i></div></div></div></div></div></div></div></div>

Technical Support Specialist I

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><p><b>
About the Role:</b></p>
<p>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive&rsquo;s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both French and English.</p>
<p><b>
What You&rsquo;ll Do:</b></p>
<ul>
<li>Provide bilingual French &amp; English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive&rsquo;s support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul>
<p><b>What We&rsquo;re Looking For:</b></p>
<ul>
<li>Bilingual: Native speaker in French and English (US)</li>
<li>Skilled in written communication (both French and English)</li>
<li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li></ul></div><p></p><div><p><i><br>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p><p></p><p><i><br>
</i></p><p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Technical Support Specialist - French

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><p><b>
About the Role:</b></p>
<p>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive&rsquo;s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.</p>
<p><b>
What You&rsquo;ll Do:</b></p>
<ul>
<li>Provide bilingual Spanish &amp; English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive&rsquo;s support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul>
<p><b>What We&rsquo;re Looking For:</b></p>
<ul>
<li>Bilingual: Fluent in speaking Spanish and English (US)</li>
<li>Skilled in written communication (both Spanish and English)</li>
<li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
</ul>
<p>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</p></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p><p></p><p><i><br>
</i></p><p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Technical Support Specialist - Spanish

Concentrix

<div>
 <p>
  Technical Support Agents &ndash; Chat &amp; Email 📍 Location: New Cairo 🏢 Company: Concentrix (Launching Account) ✨ Why Join Us? ✅ Eid Days &ndash; Double Paid! ✅ Salary Up to 17,000 EGP 💰 + 3,500 EGP Welcome Bonus! 🎉 ✅ Shifts: Morning, Night &amp; Overnight 🌙 ✅
 </p>
</div>


Insider.

<div>
 Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing&mdash;offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
 <br/>
 <br/>
 We have just celebrated our
 <strong>
  $500M Series E
 </strong>
 funding round, led by
 <strong>
  General Atlantic
 </strong>
 . Before this, we&rsquo;ve unlocked unicorn status following our
 <strong>
  Series D
 </strong>
 round. We are backed by top-notch investors, including
 <strong>
  Sequoia Capital, QIA, Riverwood,
 </strong>
 and
 <strong>
  Endeavor Catalyst
 </strong>
 , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L&rsquo;Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
 <br/>
 <br/>
 Having unlocked unicorn status, Insider was congratulated for becoming one of the only
 <strong>
  woman-founded, women-led
 </strong>
 <strong>
  B2B SaaS unicorns
 </strong>
 in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in
 <strong>
  The Top 1% of all software companies worldwide in G2&rsquo;s 2024 Software Awards
 </strong>
 , and
 <strong>
  named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and
 </strong>
 <strong>
  Monday.com
 </strong>
 . According to G2&rsquo;s Spring&rsquo;24 reports. Insider is also the
 <strong>
  #1 G2 Leader in 6+ categories
 </strong>
 , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
 <br/>
 <br/>
 When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
 <br/>
 <br/>
 Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
 <br/>
 <br/>
 Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners &amp; problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the customers&rsquo; success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment. We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer &amp; what we expect. But that&rsquo;s the thing that makes the difference between storytellers &amp; story makers; the things that grab your soul.
 <br/>
 <br/>
 <strong>
  As a Technical Support Specialist in Insider day in and day out you will;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services,
  </li>
  <li>
   become an excellent communicator while mastering problem-solving skills,
  </li>
  <li>
   work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners,
  </li>
  <li>
   troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider platform,
  </li>
  <li>
   contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings,
  </li>
  <li>
   meet important SLAs like response time and the lead time for issue resolutions which is an important aspect
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We want you to join us while we are taking a step into the future if you;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   have a Bachelor&rsquo;s Degree in Business, Communication, Programming, or Engineering related fields,
  </li>
  <li>
   have 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams,
  </li>
  <li>
   have fluency in written and verbal English and Turkish,
  </li>
  <li>
   have a high sense of responsibility and accountability,
  </li>
  <li>
   are able to provide timely responses and follow up systematically,
  </li>
  <li>
   are a natural problem solver with a positive attitude and love for helping others succeed,
  </li>
  <li>
   have good debugging/troubleshooting skills,
  </li>
  <li>
   know your way around HTML, CSS, or other programming languages, would be a plus
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  While we are conquering the world, we are offering you;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A chance to work in an international, diverse, and inclusive environment,
  </li>
  <li>
   "Tech Talks" with famous and groundbreaking people from the software world,
  </li>
  <li>
   To be part of an industry that&rsquo;s shaping the future of customer experiences. Don't believe us? Just ask Google,
  </li>
  <li>
   Access and opportunity to gain a limitless network all over the globe,
  </li>
  <li>
   Access to many hard and soft skills pieces of training to help you improve and challenge yourself,
  </li>
  <li>
   access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge,
  </li>
  <li>
   A space to share your skills through training sessions and workshops if you wish. Sharing is caring!
  </li>
  <li>
   Inclusive Private Health Insurance,
  </li>
  <li>
   Smart Work Model side benefits to support food and bill expenses,
  </li>
  <li>
   The team activities that are bursting with fun,
  </li>
  <li>
   No Dress Code! This is a fast and innovative startup, you can wear whatever you want
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
 <br/>
 <br/>
 Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
</div>


Technical Support Specialist (Fresh Grad)

Search 10000+ Technical support specialist jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 technical support specialist jobs NEAR_ME

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist I

Technical Support Specialist - French

Technical Support Specialist - Spanish

Technical Support Specialist

Technical Support Specialist (Fresh Grad)