technical support specialist

C2HR LLP

<p>We are looking for a <i><b>Technical Support Specialist </b></i>to provide efficient and effective technical assistance to users. The ideal candidate will diagnose and resolve technical issues, ensure smooth IT operations, and deliver excellent customer service.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-level technical support to users via phone, email, or in person</li></ul><ul><li>Troubleshoot hardware, software, and network issues</li></ul><ul><li>Install, configure, and maintain computers, printers, and applications.</li></ul><ul><li>Monitor and respond to support tickets within agreed SLAs</li></ul><ul><li>Escalate complex issues to higher-level support teams when necessary</li></ul><ul><li>Maintain accurate records of issues and resolutions</li></ul><ul><li>Assist in system upgrades, patches, and maintenance activities</li></ul><ul><li>Support users with ERP, CRM, or business applications (if applicable)</li></ul><ul><li>Ensure compliance with IT policies and security standards</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)</li><li>Proven experience in <b>technical support or help desk roles.</b></li><li>Strong knowledge of:</li></ul><p>- windows / MacOS operating systems<br/>- Networking basics (TCP/IP, DNS, DHCP)<br/>- Microsoft Office and common business applications.</p><ul><li>Familiarity with <b>ticketing systems</b> (e.g., ServiceNow, Zendesk)</li><li>Basic understanding of <b>hardware troubleshooting</b></li><li>Excellent problem-solving and communication skills.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Certifications such as:</li></ul><p>- Comp TIA A+<br/>- SQL<br/>- Microsoft Certified (e.g., Azure, MCSA)</p><ul><li>Experience with ERP systems (SAP, Dynamics, etc.)</li><li>Knowledge of remote support tools</li></ul><p>Job Type: Full-time</p><p>Pay: QAR5,000.00 - QAR6,000.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><p><b>
The Division:</b></p></div><div><p>
Volant&eacute; Systems was founded in 2004 by a group of University of Waterloo Computer Science graduates. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. From the beginning, Volant&eacute;&rsquo;s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in the most rigorous and unpredictable environments across a diverse range of venues.</p></div><div><p><b>
Division Link</b>: https://www.volantesystems.com/</p></div><div><p>
The Position:</p></div><div><p>
We are seeking an enthusiastic, career-oriented Technical Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Volante System, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</p></div><div><p>
The Technical Support Specialist is the first point of contact for customers seeking assistance with technical issues. This role focuses on providing timely, accurate, and courteous support by troubleshooting basic to moderately complex problems, guiding users through solutions, and escalating unresolved issues to Tier 2 when necessary. The specialist plays a vital role in maintaining customer satisfaction and ensuring smooth day-to-day support operations.</p></div><div><p><b>
Key Responsibilities:</b></p></div><div><ul><li>Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.</li></ul></div><div><ul><li>Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.</li></ul></div><div><ul><li>Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.</li></ul></div><div><ul><li>Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.</li></ul></div><div><ul><li>Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.</li></ul></div><div><ul><li>Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.</li></ul></div><div><ul><li>Maintain SLA commitments for response and resolution times, contributing to service level goals.</li></ul></div><div><ul><li>Participate in training sessions to stay updated on product changes, support processes, and tools.</li></ul></div><div><ul><li>Adhere to company support policies and maintain high-quality communication in every interaction.</li></ul></div><p></p><div><p><b><br>
Skills &amp; Qualifications:</b></p></div><div><ul><li>3+ years of experience in SaaS technical support or a similar customer-facing technical role.</li><li>Bachelor&rsquo;s degree in IT, or related field.</li></ul></div><div><ul><li>Exceptional communication skills in English</li></ul></div><div><ul><li>Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).</li></ul></div><div><ul><li>Basic understanding of databases (e.g., SQL queries, relational data concepts).</li></ul></div><div><ul><li>Comfortable navigating Linux environments and using command-line tools.</li></ul></div><div><ul><li>Strong troubleshooting and problem-solving skills for technical and customer issues.</li></ul></div><div><ul><li>Excellent verbal and written communication skills with a customer-first mindset.</li></ul></div><div><ul><li>Ability to document issues clearly and follow established escalation procedures.</li></ul></div><div><ul><li>Quick learner with the ability to adapt to changing products and technologies.</li></ul></div><div><ul><li>Team-oriented with a strong sense of accountability and ownership.</li></ul></div><div><ul><li>Available to work on After hours Rotating Schedule, public holidays</li></ul></div><div><p>
Good To Have (Bonus):</p></div><div><ul><li>Exposure to APIs, scripting, or monitoring/logging tools.</li></ul></div><div><p>
What You&rsquo;ll Bring:</p></div><div><ul><li>A strong passion for customer service and technical problem-solving.</li></ul></div><div><ul><li>Excellent communication skills to explain complex technical issues clearly.</li></ul></div><div><ul><li>The ability to work in a collaborative, fast-paced, and service-driven environment.</li></ul></div><div><ul><li>A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</li></ul></div><div><p><b>
Workshift</b><b> </b><b>(Job Timings):</b></p></div><div><ul><li>Shift Hours: 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</li></ul></div><div><ul><li>Weekend After Hours Support: Must be willing to work on weekends</li></ul></div><div><ul><li>After Hours Support: Must be willing to provide support outside standard business hours as needed Monday &ndash; Friday &ndash; on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)</li></ul></div><p></p><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Rezdy

<div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
At Rezdy, we&rsquo;re builders, doers, and difference-makers&mdash;driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.</p><p>
We work in an industry built on adventure, energy, and human connection&mdash;and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.</p><p>
But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar&mdash;for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact&mdash;and we celebrate those who lead with curiosity, grit, and drive.</p><p>
If you&rsquo;re passionate about performance, hungry to learn, and ready to help shape the future of travel&mdash;this is your kind of place. Let&rsquo;s build, grow, and win together.</p><p><b><br>
About the Role</b></p><p>
As a Technical Support Specialist you will be responsible for providing immediate first level support to our customers, with a Customer First Approach. The Technical Support Specialist is responsible for responding to phone calls, support tickets and live chats, to assist our customers with whatever their enquiry may be.</p><p>
This is a hybrid role 3 days a week in office.</p><p><b><br>
What you will do</b></p><ul><li>
Be a guru for Rezdy&rsquo;s software in every engagement with all Rezdy customers types</li><li>
Handle customer enquiries with positive interaction and effective and creative problem solving, exploring all possibilities to fully resolve customer issues</li><li>
Identify, test and troubleshoot customer issues and provide resolutions in a timely manner</li><li>
Keep the customer involved and informed as needed</li><li>
Meet and/or exceed the average daily and monthly productivity targets</li><li>
Ensure customer emails are responded to within the agreed SLA and maintain a CSat score that is above target.</li><li>
Assist in troubleshooting bugs and escalating to the right teams.</li><li>
Self initiate learning to keep up to date of new product features and developments to assist in the support process</li><li>
Report trends related to bugs, feature requests and feedback to relevant internal departments</li><li>
Ensure the high quality maintenance and accuracy of notes within the ticketing system</li><li>
Collaborate with the Sales, Customer Success and Development teams to ensure exceptional customer service</li><li>
Be a brand ambassador of the Rezdy product</li><li>
Embody and champion Rezdy&rsquo;s value</li></ul><p><b>
KPIs</b></p><ul><li>
Technical Support<ul><li>
SLA Achievement Rate: 90% (Subject to change every month)</li><li>
CSAT: 90% Target (Subject to change every month)</li><li>
FRT: 2 hours or less</li><li>
Phone call and live chat interactions to be handled in a distributed amount according to the Technical Support Manager&rsquo;s discretion.</li></ul></li></ul><p><b><br>
What we are looking for</b></p><ul><li>
Technical Skills and Experience<ul><li>
Experience with a telephony system (Aircall)</li><li>
Experience with CRM system / Hubspot / ZenDesk preferrable</li><li>
Experience/Interest in software, API&rsquo;s, HTML</li><li>
Experience in Zendesk or similar helpdesk ticketing tool highly preferred</li><li>
Previous experience in helpdesk role</li></ul></li><li>
Attributes and Competencies<ul><li>
Proven experience in achieving and exceeding targets</li><li>
Empathetic, provides value to customers beyond their expectations</li><li>
Great with customers with a passion for giving exceptional service with the ability to influence others to do the same</li><li>
Effective communication skills</li><li>
High attention to detail and highly organized</li><li>
Ability to work autonomously and towards deadlines</li><li>
Sets high standards of personal performance</li><li>
Is solutions driven and a team player</li><li>
Adaptable and flexible with an openness to new ideas</li></ul></li></ul><p>
When you join our team, you&rsquo;re stepping into a culture built on momentum, ownership, and connection.</p><p>
We move fast, think big, and focus hard&mdash;without losing sight of the people behind the work. Across all our brands, we&rsquo;re united by a belief that impact comes from empowered teams, clear priorities, and a shared commitment to our customers and each other.</p><p>
Here&rsquo;s what you can expect:</p><ul><li><b>
High trust, high impact:</b> We give our people the autonomy to lead, innovate, and make decisions that matter.</li><li><b>
Curiosity is encouraged:</b> We value learning, asking questions, and pushing boundaries&mdash;not just getting things done, but doing them better.</li><li><b>
Collaboration over ego:</b> We work as one team across geographies and brands. Success is shared, and support is a given.<br>
<b>Space to grow:</b> Whether you're stepping into leadership, learning a new skill, or tackling your next big challenge&mdash;you&rsquo;ll be backed to take risks and grow from them.</li><li><b>
Progress over perfection:</b> We embrace change, move quickly, and are constantly iterating to improve how we work and what we deliver.</li></ul><p>
You&rsquo;ll be joining a global team that&rsquo;s passionate about building something that matters&mdash;and having a good time while doing it.</p><p>
We&rsquo;d love for you to join us on this exciting journey. Together, let&rsquo;s shape the future of the leisure and tourism industry!<br>
<br>
Salary Range: 55,000-60,000<br>
<br>
#LI-hybrid</p><br>
<p>
</p><p>q1sM2JcEDS</p></div>

Kasper AI

<p>We are a fast-growing, product-driven company looking for a Technical Support Specialist to join our growing team. This is a fully remote role, working US Eastern Time (EST) hours.</p><p>If you enjoy solving problems, helping customers, and working closely with product teams, this role is a great fit.</p><p>What You&rsquo;ll Do</p><ul><li>Provide front-line support via phone, email, and live chat</li><li>Troubleshoot product and technical issues efficiently</li><li>Identify bugs and clearly document them for the engineering team</li><li>Guide customers through solutions in a clear, friendly, and empathetic way</li><li>Handle incoming support requests while maintaining strong response times</li><li>Collaborate with internal teams to improve the customer experience</li><li>Contribute to internal documentation and knowledge base updates</li></ul><p>What We&rsquo;re Looking For</p><ul><li>Experience in technical support, customer support, or a similar role</li><li>Strong problem-solving skills with attention to detail</li><li>Ability to explain technical concepts in simple, customer-friendly language</li><li>Excellent English communication skills (written and spoken) &mdash; required</li><li>Comfortable handling phone-based support in addition to chat and email</li><li>Tech-savvy and quick to learn new tools and systems</li><li>A proactive, reliable, and team-oriented mindset</li><li>Customer-obsessed, with a genuinely friendly, helpful, and empathetic approach to every interaction</li></ul><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Brenntag

<div><p><b>Role Title:</b> Technical Support Specialist</p><p><b>
Role Function</b>: Sales - Brenntag Specialties/Lubricants &amp; Performance Fluids</p><p><b>
Location</b>: US/Remote</p><p><b>
Position Summary:</b></p><p>
A technologist fulfills a key technical role at Brenntag&rsquo;s customer interface. This involves understanding and delivering against customer product needs through the application of Crankcase, Driveline &amp; Fuels additive packages/components and base oils. The Lubricant &amp; Performance Fluids group provides commercial and technical support to our target lubricant-blending customer by liaising with suppliers to help enhance the value proposition of their products in the marketplace. Other key activities range from providing specific technical or scientific expertise to Account Managers and collaborate with the rest of the global technical team to contribute to the development of industries or product portfolio assigned which will ultimately help achieve the team&rsquo;s sales performance targets.</p><p>
The role requires significant collaboration with Customers, Suppliers, Sales &amp; Marketing, and other technical colleagues in other regions.</p><p><b>
Key Outputs: What we can expect from you</b></p><ul><li>
Provide technical support including product recommendations, product-based value propositions and general technical advice to customers in US and Canada</li><li>
Liaise with suppliers&rsquo; technical contacts to understand application specifics of portfolio and gain up-to-date information on performance data</li><li>
Work closely with Sales and Marketing colleagues to identify new business opportunities</li><li>
Contribute to organizational learning through information sharing and collaboration with Sales &amp; Marketing, Suppliers, and the rest of the global technical colleagues</li><li>
Interact with suppliers to form communications strategy for Regulatory updates</li><li>
Develop technical brochures for presentations to customers</li><li>
Maintain product documentation and formulations library to support performance claims on customer products</li><li>
Maintain several in-house inventories of materials for sampling purposes to customers in the US and Canada</li><li>
Attend industry conferences and technical meetings</li><li>
Any additional responsibilities as assigned</li></ul><p></p><p><b><br>
What skills will you gain from this role?
</b></p><ul><li>Relationship building and communication skills through technical interface with customers and the Sales/Marketing team</li><li>
Project management skills in support capacity</li><li>
Time management skills through balancing the various demands of numerous customer and project activities</li><li>
Knowledge of the lubricants and additives industry</li></ul><p></p><p><b>
A successful candidate is likely to have:
</b></p><ul><li>Ability to understand needs, manage expectations, and deliver on commitments whilst building relationships at the customer interface</li><li>
Strong interpersonal, networking and communication skills with an ability to develop personal relationships with customers, suppliers, and colleagues plus work effectively in teams</li><li>
Excellent technical competencies with a strong science background (e.g. in chemistry or engineering)</li><li>
Knowledge of lubricant industry, lubricant formulation or technology development activities would be advantageous</li><li>
Able to work on multiple projects simultaneously. Ability to efficiently balance priorities and make independent and timely decisions</li><li>
Work well on cross-functional teams, excellent verbal, written, and presentation skills</li><li>
Strong commitment to safety and quality values</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Brenntag TA Team</b></h2></div>

Technical Support Specialist (Lubricant Additives)

Hill Wallack LLP

<p>We are seeking a dependable, customer-focused <b>Technical Support Specialist</b> to join our IT team supporting a midsized law firm.</p><p><i><b>NOTE: This position will begin in our Princeton, NJ office for training and will transition to our Yardley, PA location long-term.</b></i></p><p>In this role, you&rsquo;ll provide hands-on technical support to attorneys and staff, helping ensure smooth day-to-day operations across the firm&rsquo;s technology systems. This is a great opportunity for someone who enjoys problem-solving, working directly with end users, and supporting a professional services environment.</p><p><b>KEY RESPONSIBILITIES</b></p><ul><li>Provide first-level technical support to attorneys and staff</li><li>Troubleshoot hardware, software, and connectivity issues in a timely manner</li><li>Respond to help desk tickets, emails, and phone requests professionally and efficiently</li><li>Log, track, and document requests in the firm&rsquo;s ticketing system</li><li>Set up, configure, and maintain desktops, laptops, and printers</li><li>Support legal and business applications (e.g., document management and billing systems)</li><li>Assist with Zoom, Microsoft Teams, and other video conferencing tools</li><li>Provide conference room and audiovisual support</li><li>Perform routine administrative tasks (e.g., scheduling Zoom meetings, creating ShareFile emails)</li><li>Escalate complex issues to senior IT staff as needed</li><li>Maintain IT inventory and documentation of systems and procedures</li><li>Assist with IT projects, including upgrades and system migrations</li><li>Support workstation builds, imaging, deployment, and patch management</li><li>Ensure data security and compliance with firm policies</li></ul><p><b>QUALIFICATIONS</b></p><ul><li>2+ years of experience in IT support, help desk, or desktop support, preferably in a law firm or professional services environment</li><li>Strong knowledge of Windows OS and Microsoft 365, including hands-on experience supporting Microsoft Office (Word, Excel, Outlook)</li><li>CompTIA A+ certification <b>required</b></li><li>CompTIA Network+ certification <b>preferred</b></li><li>Basic networking knowledge (VPN, Wi-Fi, printers, etc.)</li><li>Experience with legal software (e.g., NetDocuments, 3E) is a plus</li><li>Excellent troubleshooting, problem-solving, and customer service skills</li><li>Strong written and verbal communication abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li></ul><p>Pay: $25.00 - $30.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Computer networking: 2 years (Preferred)</li><li>IT support: 2 years (Preferred)</li></ul><p>License/Certification:</p><ul><li>CompTIA A+ (Preferred)</li><li>CompTIA Network+ (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Morrisville, PA 19067 (Required)</li></ul><p>Willingness to travel:</p><ul><li>25% (Required)</li></ul><p>Work Location: In person</p>

Springs Window Fashions

<div>Description:
<div>
Springs Window Fashions (SWF) is/has been a reliable local employer in the window treatments industry since 1939. Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, Sunsetter and Mecho. We pride ourselves as &ldquo;The Best Experience Company&rdquo;, striving to provide the best experience for our consumers, channel partners and associates.</div><div></div><div><b><br>
Our Team</b></div><div>
At SWF, our friendly &amp; talented CS team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers/consumers.</div><div></div><div><b><br>
Salary</b></div><div>
$18.50 - $20.50 an hour with opportunities for continued advancement.</div><div></div><div><b><br>
Flexible Work Schedules</b></div><div></div><div><b><br>
Benefits offered &ndash;</b></div><div></div><div><b><i><br>
All associates:</i></b></div><div>
401K &amp; matching</div><div>
Quarterly bonus/gainsharing opportunities</div><div>
Career path advancement opportunities</div><div>
Employee product discounts</div><div>
Employee Assistance Programs</div><div>
Holidays off</div><div></div><div><b><i><br>
Full time associates:</i></b></div><div>
Health, Vision, Dental upon hire</div><div>
Life Insurance</div><div>
Disability Insurance</div><div>
Health &amp; Flexible Spending Accounts</div><div>
Paid Vacation Time upon hire</div><div>
Paid holidays</div><div>
Tuition Reimbursement</div><div></div><div><b><br>
We strive to create a fun and engaging work environment. We do fun things like..</b></div><ul><li>Monthly pop up events/competitions (various in nature) like&hellip;</li><li>Pizza Parties</li><li>Donut Day</li></ul><div>
The list goes on&hellip;</div><ul><li>Holiday Luncheons</li><li>Annual Customer Service Week Celebration in October</li></ul><div></div><div><br>
 <b>Job Duties Summary</b></div><div></div><div><br>
We are seeking a highly versatile and skilled individual to fill the role of a Technical Support Customer Service Representative for our Motor Blind automations Team.
</div><div>This position requires a unique blend of technical expertise, problem-solving abilities, excellent communication skills, and a passion for teaching others. The successful candidate will play a pivotal role in providing exceptional technical support to our customers, resolving issues.</div><ul><li>
Technical support &amp; internal and external product support by phone and emails</li><li>
Provide step-by-step instructions to fix technological issues</li><li>
Access instruction manuals to help users utilize their software properly</li><li>
Acquire and transfer product knowledge (product specific functions) to sales team and customer</li><li>
Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution</li><li>
Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions</li><li>
Accurately gather and record customer information, issues, and solutions using CRM and other software</li><li>
Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards</li><li>
Work with Product Specialist to ensure and find solutions to more complex issues</li><li>
Participate in training sessions to expand either product or process knowledge and understanding of company operations</li></ul>
Requirements:
<div><b>
Education and Experience</b></div><ul><li>
College and/or High School Diploma required with proven career path to excellence in customer support</li><li>
Past experience in a technical support role
</li><li>Access control and Automation experience is an asset</li><li>
Tech savvy (Android, IOS, Smart Home Technology)</li><li>
Proficiency in Windows and Office 365 suite</li></ul><div><b>
Skills</b></div><ul><li>
Mechanical/electrical aptitude and ability to use tools</li><li>
Knowledge of communication protocols is an asset (RS485, RS232, WiFi, etc.)</li><li>
Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers</li><li>
Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.</li><li>
Proven experience with problem solving skills to deliver highest level of service excellence</li><li>
Ability to work both independently and as part of a best-in-class team</li><li>
Self- motivated, ability to thrive in a fast- moving, and constantly evolving environment</li><li>
Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty</li><li>
Ability to multi-task, prioritize and manage time effectively</li><li>
Strong phone skills and active listening</li><li>
Accept constructive criticism and customer feedback regarding their experience</li><li>
Positive attitude, willingness to learn, team player, outgoing, patient, and genuine</li><li>
Experience with CRM systems and practices (Salesforce, SAP)</li><li>
Bilingual (Spanish/English) is a plus</li></ul><div></div><div><b><br>
Paid comprehensive training provided</b></div><ul><li>
Product</li><li>
Systems</li><li>
Account</li></ul><div></div><div><b><br>
Physical Requirements</b></div><ul><li>
Work conditions are normal for an office environment</li></ul></div>

Search 10000+ Technical support specialist jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 technical support specialist jobs Near Me

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist (Lubricant Additives)

Technical Support Specialist

Technical Support Specialist