technical support specialist

EntranceIQ

<div><div><div><b>Benefits:</b></div>
<ul><li>Competitive salary</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div><b>Full-Time | Remote &mdash; US Only</b><br>
</div><div><b>About EntranceIQ</b><br>
</div><div>We provide modern technology for gated communities, HOAs, and country clubs. Our platform improves security and streamlines gatehouse operations using visitor management software, license plate recognition, kiosks, and cameras.<br>
</div><div><b>The Role</b><br>
</div><div>This isn't your standard help desk job. As a Technical Support Specialist, you'll be a trusted problem-solver for property managers, security teams, and community staff. You'll dig into real-world tech issues, find the root cause, and deliver the right fix.<br>
</div><div><b>What You&rsquo;ll Do</b><br>
</div><ul><li><b>Troubleshoot:</b> Fix issues across software, hardware, kiosks, cameras, and access-control devices.<br>
</li><li><b>Investigate &amp; Resolve:</b> Find the root cause of system or connectivity problems and see the solution through to the end.<br>
</li><li><b>Communicate:</b> Keep customers updated and collaborate with our internal teams and external partners.<br>
</li><li><b>Onboard &amp; Train:</b> Help new communities get up and running smoothly.<br>
</li><li><b>Document &amp; Improve:</b> Write down your fixes and share ideas on how we can make our support even better.<br>
</li></ul><div><b>Who You Are</b><br>
</div><div>Technical skills are important, but your attitude matters just as much.<br>
</div>You take total ownership of a problem and genuinely enjoy finding the solution.<br>
<ul><li>
</li>You are empathetic, communicate clearly, and stay calm under pressure.<br>
<li>
</li>You follow through on commitments and look for answers, not excuses.<br>
<li>
</li>You learn fast and aren't afraid of unfamiliar technology.<br>
<li>
</li></ul><div><b>What You Need</b><br>
</div>A solid understanding of basic networking (IP addresses, internet troubleshooting).<br>
<ul><li>
</li>Experience supporting software or tech systems (including Windows and remote-support tools).<br>
<li>
</li>Strong analytical and problem-solving skills.<br>
<li>
</li><li><i>Bonus:</i> Experience with access control, cameras, or security tech.<br>
</li></ul><div><b>Note:</b> You don&rsquo;t need to be an expert in every system we use. If you think critically, troubleshoot methodically, and take ownership, we will train you.<br>
</div><div><b>Why Join Us?</b><br>
</div>Get hands-on with technology that is transforming community security.<br>
<ul><li>
</li>Expand your skills across software, hardware, and connected devices.<br>
<li>
</li>Join a growing company where your ideas actually matter and make an impact.<br>
<li>
</li>
</ul></div><p>This is a remote position.</p></div>

Technical Support Specialist

Thermo Fisher Scientific

<div><p><b>Work Schedule</b></p>
Standard (Mon-Fri)<p></p><p><b>
Environmental Conditions</b></p>
Able to lift 40 lbs. without assistance, Office<p></p><p><b>
Job Description</b></p><p></p><p>
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and advancing life-saving research.<br>
<br>
DESCRIPTION:</p><p>
Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's <b>Ion Chromatography (IC), Sample Preparation (SP), Liquid Chromatography (LC/HPLC), and Discrete Industrial Analyzer (DIA)</b> product portfolio.</p><p>
As a <b>Technical Support Specialist III</b>, you will partner with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues using remote diagnostic technologies. You will collaborate with Product Management, R&amp;D, Manufacturing, Marketing, and Field Service to improve remote resolution, support new product introductions, and deliver an exceptional customer experience.<br>
<br>
QUALIFICATIONS:</p><ul><li>
Advanced Degree with 3+ years of experience, or Bachelor's Degree with 5+ years of experience supporting analytical instrumentation, or equivalent industry experience.</li><li>
Bachelor's degree in Chemistry, Chemical Engineering, Engineering, Electronics, Physics, or a related scientific or technical discipline preferred.</li><li>
Hands-on experience supporting <b>Ion Chromatography (IC) </b>and <b>Sample Preparation (SP)</b> instrumentation in a technical support, field service, or laboratory environment; experience with Thermo Fisher Scientific instrumentation is preferred.</li><li>
Experience using <b>Chromeleon&trade; Chromatography Data System</b> for instrument control, method development, data acquisition, and troubleshooting.</li><li>
Strong analytical and troubleshooting skills involving analytical instrumentation, hardware, software, and laboratory applications.</li><li>
Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers and colleagues with varying levels of technical expertise.</li><li>
Demonstrated ability to build customer confidence through active listening, clear communication, and effective remote troubleshooting.</li><li>
Strong interpersonal skills with the ability to collaborate effectively across customers, Field Service, Product Management, R&amp;D, Manufacturing, and other cross-functional teams.</li><li>
Experience with Windows operating systems, networking fundamentals, CRM systems, and technical documentation.</li><li>
Demonstrated ability to exercise sound judgment, work independently, and manage multiple priorities while maintaining a strong customer focus.</li><li>
Ability to travel up to 15%.</li><li>
Additional experience supporting Liquid Chromatography (LC/HPLC), Discrete Industrial Analyzer (DIA) systems, or other analytical instrumentation is considered an asset.</li></ul></div><p></p>

Technical Support Specialist, Ion Chromatography

Weber State University

<div><div><h2 class="jobSectionHeader"><b>Position Details</b></h2>
<div><div><div>WSU's Commitment to Equal Opportunity
<p></p><div>Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).</div><p></p>
</div></div><div></div><div><div>Position Information
</div><p></p><div><div><div><div><b>Position Title</b></div> <div>Technical Support Specialist and Programmer</div>
</div><br>
<div><div><b>Requisition Number</b></div> <div>H00197P</div>
</div><br>
<div><div><b>Position Category</b></div> <div>Hourly/Work Study</div>
</div><br>
<div><div><b>Campus Location</b></div> <div>Weber State University - Ogden, UT</div>
</div><br>
<div><div><b>Hours per week</b></div>
</div><br>
<div></div><div><div><b>Months per year</b></div>
</div><br>
<div></div><div><div><b>Alternate work schedule</b></div>
</div><br>
<div></div><div><div><b>Pay Grade</b></div>
</div><br>
<div></div><div><div><b>Salary</b></div>
</div><br>
<div></div><div><div><b>Hourly Pay Rate</b></div> <div>$ 16.00</div>
</div><br>
<div><div><b>FLSA</b></div>
</div><br>
<div></div><div><div><b>Job Summary/Basic Function</b></div>
<div>This part-time job&rsquo;s responsibilities are primarily working on C# and minor SQL/database programming on custom projects inside Financial Services. It&rsquo;s other minor responsibilities includes some web page maintenance and design for web pages inside Financial Services. The job also will require some customer service, computer desktop support, and a wide variety of technical support for Faculty, Staff, and Students via phone, e-mail, chat, walk-in, support, and desktop visits when the other techs are busy or away. You will be working in a group with other techs with varying degrees of programming and computer administration experience. This job will give you great computer repair and programming experience while giving you close proximity to your classes. Work is scheduled and done around class schedules, but you must be available for, at least, 20 hours during the week (between the hours of 7:30 am -4:00 pm, Mon-Fri).</div>
</div><br>
<div><div><b>Required Qualifications</b></div>
<div>Must be a current Weber State University student.<br>
C# Programing experience (Classroom or Professional)<br>
Computer setup and maintenance experience<br>
Requires skill programming in C# and SQL, some computer experience, and the ability to learn from written and oral instructions. Also requires good customer service and communication skills as well as the ability to troubleshoot a variety of computer and account issues. Web page creation and design is desired.</div>
</div><br>
<div><div><b>Preferred Qualifications</b></div>
<ul><li>Visual Studio Experience</li><li>C# Programming Experience</li><li>Past customer service experience and excellent computer troubleshooting skills.</li><li>Graphic design experience.</li><li>Database Programming knowledge</li></ul>
</div><br>
<div><div><b>Background Check?</b></div> <div>Yes</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Job Open Date</b></div> <div>07/10/2026</div>
</div><br>
<div><div><b>Review Date</b></div> <div>07/12/2026</div>
</div><br>
<div><div><b>Job Close Date</b></div> <div>07/01/2027</div>
</div><br>
<div><div><b>Open Until Filled</b></div>
</div><br>
<div></div><div><div><b>Quick Link for Direct Access to Posting</b></div> <div>https://jobs.weber.edu/postings/4124</div>
</div><br>
<div><div><b>Notes to Applicant</b></div>
<div>To apply, complete the online application and attach a resume.<br>
<br>
You may also attach a cover letter, and include the names and contact information for three references within the application.<br>
<br>
If you are hired, please keep in mind that you will need to complete the appropriate Payroll and HR documents prior to beginning work.<br>
<br>
The screening of applicants will begin immediately.<br>
<br>
Due to the Affordable Care Act (ACA), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.<br>
<br>
Criminal Background check is required as a condition of employment.<br>
<br>
**This is a pooled position. Applicants are selected from the pool as positions become available. After a period of time, the pool will expire and applicants will be notified.</div>
</div><br>
</div></div></div></div></div><div><h2 class="jobSectionHeader"><b>ADA Essential Job Function</b></h2>
<div><div><div>ADA Essential Job Function
</div><p></p><div><div><div><div><b>Physical Activity of this position </b></div><div>Extending hand(s) and arm(s) in any direction., Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance.</div>
</div><br>
<div><div><b>Physical Requirements of this position </b></div><div>Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
</div></div><br>
<div><div><b>Visual Acuity Requirements including color, depth perception and field of vision. </b></div><div>Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services,) or to make general observations of facilities or structures (i.e., security guard, inspection).</div>
</div><br>
<div><div><b>The conditions the worker will be subject to in this position. </b></div><div>None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).</div></div></div></div></div></div></div></div><p></p>

Technical Support Specialist and Programmer

Apex Operations

<div><p><b>Location:</b> Egypt (Remote)</p><h2 class="jobSectionHeader"><b>
About the Role</b></h2><p>
We are looking for a proactive and customer-focused <b>Technical Support Specialist</b> to join our team remotely from Egypt. The ideal candidate will have solid experience providing technical support for CRM systems, troubleshooting technical issues, and ensuring an excellent user experience.</p><p>
If you have worked as a Technical Support Specialist supporting CRM platforms such as <b>Meta Business Suite, Yaster, or any other CRM system</b>, we'd love to hear from you.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>Provide technical support to users across CRM platforms.</li><li>Troubleshoot and resolve technical issues related to CRM systems.</li><li>Investigate system errors, bugs, and user-reported issues.</li><li>Escalate complex technical problems to the appropriate teams when necessary.</li><li>Assist users with account setup, configuration, and system navigation.</li><li>Monitor support tickets and ensure timely resolution in accordance with SLAs.</li><li>Document issues, solutions, and technical procedures.</li><li>Work closely with Product, Development, and Customer Success teams to improve user experience.</li><li>Deliver excellent customer service while maintaining high response and resolution standards.</li></ul><h2 class="jobSectionHeader"><b>
Requirements</b></h2><ul><li><b>Minimum 2 years of experience</b> as a <b>Technical Support Specialist</b>.</li><li>Hands-on experience providing technical support for <b>CRM systems</b> is mandatory.</li><li>Experience supporting platforms such as <b>Meta Business Suite, Yaster, or any similar CRM platform</b>.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent understanding of CRM workflows and user management.</li><li>Experience using ticketing/helpdesk systems.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong customer service and interpersonal skills.</li><li>Ability to work independently in a remote environment.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>Experience supporting SaaS products.</li><li>Basic understanding of APIs, integrations, or web technologies.</li><li>Experience working in a fast-paced customer support environment.</li></ul><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><ul><li>Fully Remote Position (Egypt-based).</li><li>Competitive Salary.</li><li>Collaborative and Supportive Team Environment.</li><li>Professional Development Opportunities.</li></ul></div>

Technical Support Specialist (CRM Systems) – Remote

CallRail

<div><h3 class="jobSectionHeader"><b>The Position</b></h3>
<p>
CallRail is looking for a motivated, detail-oriented, and customer-focused Tier 1 Technical Support Agent to join our team in Atlanta. In this role, you will be the frontline point of contact for our customers&mdash;marketers, agencies, and business owners&mdash;delivering exceptional, high-touch support to ensure a smooth end-to-end customer experience. You will actively troubleshoot technical issues, verify that workflows and integrations operate as intended, and guide customers toward optimal solutions for their business needs.</p>
<p>
If you thrive in the fast-paced marketing technology space, take pride in rigorous attention to detail, and love turning complex technical challenges into seamless customer experiences, we want to hear from you!</p><h3 class="jobSectionHeader"><b><br>
</b></h3>
<h3 class="jobSectionHeader"><b>What You'll Do</b></h3>
<ul><li><b>End-to-End Troubleshooting &amp; Solutioning:</b> Perform active troubleshooting and initial guided diagnostic support across all CallRail products via live channels (phone, chat, web, and email). Look beyond immediate break-fix issues to understand customer goals and provide proactive solutioning.</li>
<li><b>Workflow &amp; Integrations Assurance:</b> Guide customers through workflow and implementation best practices. Verify and maintain smooth data flow across CallRail features and third-party MarTech ecosystems (e.g., Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).</li>
<li><b>Protocol &amp; Operational Excellence:</b> Adhere to Customer Support protocols, including properly coding trouble tickets, maintaining ACD queue availability, conducting professional interactions, and meeting Average Talk and Wrap Up time objectives.</li>
<li><b>Detail-Oriented Documentation:</b> Meticulously log and document all customer interactions, setup configurations, and troubleshooting steps in our ticketing system (Zendesk). Ensure complex setups are thoroughly tested before resolving.</li>
<li><b>Clear Escalation &amp; Bug Reporting:</b> Follow established escalation processes for complex Tier 2/3 issues. Identify, document, and escalate bugs or outages with clear, precise reproduction steps for product and engineering teams.</li>
<li><b>Customer Advocacy &amp; Continuous Improvement:</b> Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy. Contribute to team documentation, internal support processes, and active participation in training for new products and features.</li>
<li><b>AI Adoption:</b> Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and maintain industry benchmarks.</li>
</ul>
<h3 class="jobSectionHeader"><b>What You'll Need</b></h3>
<ul><li><b>Frontline Support Experience:</b> 1&ndash;3+ years of professional experience in frontline technical/telephone support and customer-facing troubleshooting, ideally in a SaaS, MarTech, or agency environment.</li>
<li><b>MarTech &amp; Integrations Familiarity:</b> Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).</li>
<li><b>High Attention to Detail:</b> An obsessive eye for detail when reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.</li>
<li><b>Analytical &amp; Problem-Solving Skills:</b> Excellent analytical, diagnostic, and root-cause troubleshooting abilities; ability to exercise good judgment under pressure while maintaining a professional demeanor.</li>
<li><b>Strong Communication:</b> Outstanding verbal and written communication skills with the ability to translate complex technical jargon into clear, accessible guidance for non-technical users.</li>
<li><b>Tool Proficiency:</b> Familiarity with modern support and productivity tools (Zendesk, Excel, Google Drive, CRM tools).</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
 Nice to Have</b></h3>
<ul><li>Direct experience using CallRail or similar call-tracking and marketing attribution platforms.</li>
<li>Technical experience or aptitude with MySQL, HTML, CSS, JavaScript, REST APIs, or browser developer tools for debugging.</li>
<li>Degree in Computer Science, Information Technology, or equivalent practical experience.</li></ul><br>
<p></p>
<p><i>
 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.</i></p><h3 class="jobSectionHeader"><b><br>
</b></h3>
<h3 class="jobSectionHeader"><b>Additional Perks</b></h3>
<ul><li>Healthcare (one option covered at 100% for employees), Dental &amp; Vision Coverage</li>
<li>Competitive HSA with company matching</li>
<li>Paid parental leave</li>
<li>Flexible vacation policy</li>
<li>401K options with company dollar-for-dollar match</li>
<li>Employee stock options available from day one</li>
<li>$2,000 annual educational allowance</li>
<li>Catered lunch every Tuesday * an in-office perk</li>
<li>MARTA transportation or office parking expenses covered</li>
<li>Employee charitable donation company match, up to $500 annually</li>
<li>Regular company outings and events</li>
<li>Hybrid work options with $500 office stipend to set up your home office</li>
<li>Designated bike storage</li></ul><br>
<h3 class="jobSectionHeader"><b>
</b></h3><p>Learn more: https://www.callrail.com/about/</p>
<p><b>
You Are Welcome Here</b></p>
<p>
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).<br>
<br>
<b>Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.</b></p><br>
<p><b><i>
This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.</i></b><br>
<b><i>Beginning in January 2027, CallRail will transition to a 3.5-day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays, with Wednesdays alternating bi-weekly between remote and in-office. Fridays will remain remote.</i></b></p></div>

Technical Support Specialist - Tier I

United Arab Emirates University

Job Description
<br><br>
The IT Support Specialist will provide effective IT support assistance across all aspects of the support department and will provide feedback and support to the Unit Head ITSS. The position is responsible for coordinating the technical functions required to support UAEU’s Colleges and administrative units. The incumbent is responsible for ensuring and providing technical end-user support services to all departments of UAEU related to the operation of computer hardware and software. In consultation with the Unit Head, different Technical Support Teams, students, faculty, staff and third party, the person contributes to the efficient allocation of computer hardware and software resources, develops and maintains business applications, and ensures the reliability and sustainability of information and communication resources. Using effective communication, technical, and analytical skills, the IT Support Specialist manages projects, provides technical support including maintenance and upgrading of resources. In keeping with IT Division values and competencies, the individual develops and maintains positive working relationships with all contacts internal and external to DoIT Department. The position provides exposure and assistance to a broad range of IT-related projects and activities.
<br>Minimum Qualification
<br><br>
Acts as lead to providing technical support in the use of personal computer hardware, software, and specialized technology or operates a multi- platform, complex computer environment. Provides senior level of IT technical end-user support services, including: oFirst point of contact in all computer hardware and software problems and requests. oAnalyzes problems (both technical and operational) and arrives at workable solutions. oUpdates and maintains the related database. oAssists in capacity planning and acquisition of personal computers and other equipment. Analyzes, designs, develops, tests and implements personal computers, images, patches and maintenance activities. Supervise and make sure that all server & server applications related to end-user infrastructure are working perfectly and being well maintained. This includes printing management services, AD user administration, Ghosting and imaging servers, SCCM solution, Citrix, etc. Assist ITSS Unit Head in establishing procedures and policies related to assigned field. Negotiates with outside vendors on contract fulfillment, obligations and dispatches IT Services Mentors, coordinates and provides orientation and training to Technical Support team and helpdesk agents. Performing administrative support duties, as required, to meet specific operational objectives. Arrange processes for disposal and donation of older technology. Coordinates activities of external contractors completing installations of computers, printers and related peripherals. Assists in the support of administrative computer-based applications. Maintains inventory of computers and printers for Evergreen processes. Monitors and reports on compliance with contract terms and conditions. Distributes computers and printers according to assigned schedule. Talking to staff/clients through a series of actions, either face to face or remotely. Assist users in the procurement of IT hardware and software. Ensuring licensing for all software purchased is recorded and maintained. Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Undertaking small- to medium-sized IT projects as instructed by the ITSS Unit Head. Manage the Development of training materials and procedures, and/or train users in the proper use of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service. Coordinates closely with the DoIT helpdesk. Other duties as assigned.
<br>Preferred Qualification
<br><br>
 Bachelor’s degree in IT related field  3-6 years’ experience in an IT support role
<br>Expected Skills
<br><br>
Excellent Communication Skills both verbal and written Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software Ability to systematically troubleshoot complex problems Familiarity with LAN network protocols and client-server business applications Good understanding of Microsoft Active Directory delegated domain administration. Strong documentation and report writing skills.
<br><br>
Close Date Kindly apply
<br>before the closing date.
<br><br>
30/09/2026

IT Support Specialist

Cambridge Public Schools

<div><p>Position:<b> </b>ICTS Support Specialist (40 hours/12 months)</p><p>
 Information Communication &amp; Technical Services Department/CRLS</p><p></p><p><br>
Cambridge Rindge &amp; Latin School Community:</p><p>
Cambridge Rindge &amp; Latin School is a comprehensive high school divided into four Learning Communities designed to promote high levels of learning and achievement for all students. Honors courses are offered in all core classes (English, History, Mathematics, and Science); Advanced Placement (AP) courses are available to qualified students in grades 11 and 12.</p><p></p><p><br>
The mission of the Cambridge Rindge and Latin School is to provide a quality education to every student through rigorous, comprehensive, and personalized teaching and learning. Working in partnership with families and the wider community, we maintain a nurturing, respectful, and safe environment where educators and students hold themselves to high standards. We value academic excellence, creativity, diversity, perseverance, collaboration, and responsible decision-making. Within and across our learning communities, we prepare lifelong learners who participate thoughtfully, responsibly, and productively in a global, democratic society.</p><p><br>
</p><p>The Opportunity:</p><p>
The Cambridge Rindge and Latin School seeks an ICTS Support Specialist to join our caring and innovative community. The successful candidate will have experience supporting students with technology, both technical and instructional. As a professional, they will display a collegial spirit that supports and enhances continual professional growth consistent with the educational goals and philosophies of our school community. Moreover, they will be fully committed to continuously learning, improving, reflecting and working together to ensure that all students achieve at high levels.</p><p></p><p><br>
Key Responsibilities:</p><ul><li>
Manage a Student Helpdesk available to students before, during and after school for all technology related needs</li><li>
Collaborate with the CRLS Instructional Technology Specialists to ensure students and staff effectively utilize technology as a resource for teaching and learning</li><li>
Assess student device (Chromebook) issues and relay any repair/replacement requests to Deans and CRLS Technology Support Technicians through Helpdesk</li><li>
Support students with online account credentials</li><li>
Coordinate Chromebook distribution for new students and those not distributed over summer</li><li>
Serve as a liaison for technical support and repair between CRLS and ICTS department</li><li>
Collaborate with CRLS Technology Team on school-based student technology training</li><li>
Attend regular meetings of the CRLS Technology Team</li><li>
Assist with the implementation of the Acceptable Use Policy for students</li></ul><p>
Your Skill Set:</p><p><i>
As the incoming Student Technology Technical Assistant, you will possess many, though perhaps not all, of the following characteristics and qualifications:</i></p><ul><li>
Experience supporting a 1:1 student Chromebook deployment</li><li>
Experience working in an urban high school</li><li>
Excellent communication and interpersonal skills, alongside the ability to establish and maintain effective and collaborative working relationships with a diverse staff and student body</li><li>
A strong work ethic, alongside a commitment to doing whatever it takes for students to excel</li><li>
Ability to multitask in a fast-paced school environment</li><li>
Experience with developing and leading a student-run Helpdesk</li><li>
A positive, upbeat personality and good sense of humor</li></ul><p></p><p><br>
How to Join Our Team:</p><p>
Please upload a resume and thoughtful cover letter, outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity.</p><p></p><p><i><br>
At the Cambridge Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, we welcome and encourage applicants to bring their authentic selves when considering employment opportunities within our school district.</i></p></div>

ICTS Support Specialist (40 hours/12 months), CRLS

Search 10000+ Technical support specialist jobs near you this August. New roles added regularly across leading industries. Apply today.