technical support specialist

Leader Investment Group - LIG

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Technical Support Specialist &ndash; Smart City Project
 <br/>
 <br/>
 <strong>
  Department
  <br/>
  <br/>
 </strong>
 Digital Transformation / Smart City Solutions (Project-Based)
 <br/>
 <br/>
 <strong>
  Reports To
  <br/>
  <br/>
 </strong>
 Project Manager &ndash; Smart City Project
 <br/>
 <br/>
 &mdash;
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Provide technical expertise and operational support for Smart City IoT initiatives. The role ensures successful deployment, monitoring, and maintenance of IoT devices and applications, while serving as a liaison between internal teams, vendors, and clients to maintain system reliability and performance.
 <br/>
 <br/>
 &mdash;
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   IoT System Deployment &amp; Integration
  </li>
  <li>
   Assist in the deployment and integration of IoT devices and solutions within the Smart City project.
  </li>
  <li>
   Configure, test, and validate IoT devices, gateways, and communication networks.
  </li>
  <li>
   Ensure seamless integration with Smart City platforms and applications.
  </li>
  <li>
   Technical Support &amp; Operations
  </li>
  <li>
   Provide on-site and remote technical support for deployed IoT systems.
  </li>
  <li>
   Monitor system health, diagnose issues, and implement timely solutions.
  </li>
  <li>
   Maintain logs and records of incidents, resolutions, and system performance.
  </li>
  <li>
   Open and coordinate support tickets with IT, network, and development teams as needed.
  </li>
  <li>
   System Monitoring &amp; Issue Resolution
  </li>
  <li>
   Continuously monitor IoT device performance, connectivity, and data flow.
  </li>
  <li>
   Troubleshoot hardware, software, and network issues proactively.
  </li>
  <li>
   Collaborate with vendors and internal teams to resolve critical technical issues.
  </li>
  <li>
   Business Analysis &amp; Stakeholder Coordination
  </li>
  <li>
   Gather and analyze technical requirements for IoT implementations.
  </li>
  <li>
   Assist in translating business needs into technical specifications.
  </li>
  <li>
   Coordinate with project stakeholders, vendors, and clients to ensure expectations are met.
  </li>
  <li>
   Reporting &amp; Documentation
  </li>
  <li>
   Prepare detailed technical and operational reports.
  </li>
  <li>
   Maintain comprehensive documentation of IoT devices, configurations, and troubleshooting steps.
  </li>
  <li>
   Contribute to knowledge transfer and internal training materials.
  </li>
  <li>
   Continuous Improvement
  </li>
  <li>
   Identify opportunities to improve IoT system performance, efficiency, and reliability.
  </li>
  <li>
   Recommend enhancements or optimizations for Smart City applications.
  </li>
  <li>
   Support analytics initiatives related to IoT data, energy efficiency, and smart services.
   <br/>
   <br/>
  </li>
 </ul>
 &mdash;
 <br/>
 <br/>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Qualifications &amp; Skills:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Electronics, Electrical Engineering, Information Technology, or a related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;6 years of experience in IoT deployment, technical support, or Smart City projects.
  </li>
  <li>
   Hands-on experience with IoT devices, sensors, and networked systems.
  </li>
  <li>
   Familiarity with Smart City solutions or urban IoT platforms is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of IoT protocols (MQTT, Modbus, REST APIs, LoRaWAN).
  </li>
  <li>
   Basic understanding of networking, cloud platforms, and database management.
  </li>
  <li>
   Experience with ticketing systems (e.g., Jira, ServiceNow) and monitoring tools (e.g., Nagios, SolarWinds).
  </li>
  <li>
   Strong analytical, troubleshooting, and documentation capabilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
  <li>
   Strong organizational and multitasking abilities.
  </li>
  <li>
   Ability to work under pressure and adapt to client environments.
  </li>
  <li>
   Collaborative mindset for working with cross-functional teams.
   <br/>
   <br/>
  </li>
 </ul>
 &mdash;
 <br/>
 <br/>
 Location: Dammam
 <br/>
 <br/>
 Employment Type: IoT Engineer / Technical Support Specialist
 <br/>
 <br/>
 Full-Time / On-Site
</div>


Technical Support Specialist

Deraya University

<p>Job Description:</p><p>Deraya University is seeking a proficient Technical Support Specialist with a deep understanding of technologies commonly used in academic settings, expertise in audio-visual devices, excellent communication skills for student support, and the ability to manage and feed data into our systems effectively.</p><p>Key Responsibilities:</p><ul><li>Provide first-step technical support to students, faculty, and staff on a wide range of technologies and software applications.</li><li>Troubleshoot and resolve issues related to audio-visual devices, classroom technology, and computer systems.</li><li>Troubleshoot and resolve issues related to applications of end-user side.</li><li>Collaborate with IT teams to ensure seamless integration of audio-visual equipment and technology solutions.</li><li>Assist in data management tasks, including inputting and maintaining accurate records in university systems.</li><li>Conduct training sessions for end-users on technology tools and systems.</li></ul><p>Qualifications and skills:</p><ul><li>Bachelor's degree in Information Technology, Computer Science, or related field.</li><li>Comprehensive knowledge of technologies commonly used in educational environments.</li><li>Proficiency in troubleshooting audio-visual devices and classroom technology during presentations and live events.</li><li>Strong communication skills with the ability to explain technical concepts to non-technical users.</li><li>Experience in data entry and management.</li><li>Excellent problem-solving abilities.</li><li>Patience and empathy when dealing with users facing technical issues.</li><li>Ability to work well under pressure in a fast-paced environment.</li><li>Detail-oriented with strong organizational skills.</li><li>Flexibility to adapt to changing technology and user needs.</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Minya: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul>

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 <br/>
 <br/>
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ready to work with the product support team.
  </li>
  <li>
   Provide immediate response to customer inquiries in accordance with service standards.
  </li>
  <li>
   Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
  </li>
  <li>
   High debugging and troubleshooting skills to identify the application issues.
  </li>
  <li>
   Supporting the application support team troubleshooting the reported issues.
  </li>
  <li>
   Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
  </li>
  <li>
   Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
  </li>
  <li>
   Escalate Open (unresolved) problems in accordance with current policies and procedures.
  </li>
  <li>
   Participate of preparing training materials for technical courses such as system custom development or reporting.
  </li>
  <li>
   Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
  </li>
  <li>
   Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  </li>
  <li>
   Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  </li>
  <li>
   Participate in on-site technical training if required.
  </li>
  <li>
   Participate in on-site technical support if required.
  </li>
  <li>
   Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
  </li>
  <li>
   Preferably experience with Hospital&rsquo;s business workflows.
  </li>
  <li>
   Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
  </li>
  <li>
   Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Preferably experience with Hospital&rsquo;s business workflows.
  </li>
  <li>
   Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
  </li>
  <li>
   Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
  </li>
  <li>
   Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
  </li>
  <li>
   Experience of web-oriented languages, including HTML, and Java script.
  </li>
  <li>
   Experience with SQL, data analysis and database methodologies
  </li>
  <li>
   Preferably experience with HL7 technologies.
  </li>
  <li>
   Knowledge of programming languages &ndash; ideally Java or C++
  </li>
  <li>
   Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
  </li>
  <li>
   Experience with data analysis and database methodologies
  </li>
  <li>
   Be able to design and write technical documents.
  </li>
  <li>
   Well-versed in Internet / Intranet concepts and Microsoft IIS.
  </li>
  <li>
   Preferably experience within InterSystems products (IRIS, Ensemble) is required.
  </li>
  <li>
   BS or MS in Computer Science or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About InterSystems
  <br/>
  <br/>
 </strong>
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 <strong>
  InterSystems.com
 </strong>
 .
</div>


Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><div><br>
</div>
<h3 class="jobSectionHeader"><b>About the Role:</b></h3>
<p>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.</p>
</div>
<h3 class="jobSectionHeader"><b>What You'll Do:</b></h3>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For:</b></h3>
<ul><li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Internet requirement of at least 30 Mbps wired internet connection</li>
</ul>
<p>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</p><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><div><div><br>
</div>
<h3 class="jobSectionHeader"><b>About the Role:</b></h3>
<p>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive&rsquo;s support processes and work with our team to develop and scale the Technical Support function.</p>
</div>
<h3 class="jobSectionHeader"><b>What You'll Do:</b></h3>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive&rsquo;s support hotline, live chat feature or support email address during Pacific Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For:</b></h3>
<ul><li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Internet requirement of at least 30 Mbps wired internet connection</li>
</ul>
<p>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</p></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p><p></p><p><i><br>
</i></p><p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

VaporVM

<div><div><div><b>Date Posted:</b></div>
17 November, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VaporVM Communications and Information Technology</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3>
<ul><li>Provide <b>first- and second-level support</b> for enterprise applications and business systems.
</li><li>Troubleshoot application issues, identify root causes, and provide timely resolutions.
</li><li>Handle support tickets, service requests, and incidents according to SLA.
</li><li>Coordinate with development, infrastructure, and vendor teams for issue escalation and resolution.
</li><li>Assist users with functional queries, access-related issues, and training when required.
</li><li>Monitor application performance, availability, and stability.
</li><li>Support application deployments, updates, patches, and configuration changes.
</li><li>Document issues, solutions, FAQs, and knowledge base articles.
</li><li>Analyze recurring problems and provide recommendations for long-term fixes.
</li><li>Perform testing for new releases, enhancements, and integrations.
</li><li>Ensure compliance with application security, data integrity, and access controls.
</li></ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications:</b></h3>
<ul><li>Bachelor&rsquo;s degree in computer science, IT, or a related field.
</li><li><b>2&ndash;4+ years</b> of experience in application support or technical support roles.
</li><li>Strong troubleshooting and analytical skills.
</li><li>Familiarity with business applications (ERP, CRM, HRMS, custom-built apps).
</li><li>Knowledge of SQL queries for basic data checks and issue analysis.
</li><li>Experience with ticketing systems (ServiceNow, Jira, Remedy, etc.).
</li><li>Good understanding of APIs, integrations, logs, and system monitoring.
</li><li>Excellent communication and customer service skills.
</li></ul><h3 class="jobSectionHeader"><b>Preferred Qualifications:</b></h3>
<ul><li>Experience with <b>Microsoft Dynamics, Oracle, SAP, ServiceNow</b>, or similar platforms.
</li><li>Basic scripting knowledge (PowerShell, Python) is a plus.
</li><li>ITIL certification preferred.</li></ul></div></div><p></p>

Technical Support Specialist for

UWorld, LLC

UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.
<br>We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users. Our users are students and professional who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns. Our Technical Support - Customer Care Specialists interact daily with our end-users predominantly via email and phone, with the goal of first contact resolution. The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence.
<br><br>
<b>Requirements:</b><br>
<b>Minimum Education:</b><br>
<ul>
<li>Bachelor’s degree required</li>
</ul>
<b>Minimum Experience:</b><br>
<ul>
<li>3+ year of experience in a customer support role.</li>
<li>Technical support background is a plus</li>
</ul>
<b>Knowledge, Skills, and Abilities:</b><br>
<ul>
<li>Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems</li>
<li>Ability to listen and understand the end user's concern so that the best response is given</li>
<li>Ability to communicate clearly and concisely (and with proper spelling/grammar)</li>
<li>Must develop an in-depth understanding of UWorld’s products.</li>
<li>Have the flexibility to work on some holidays and weekends, based on a rotating schedule</li>
</ul>
<b>JOB RESPONSIBILITIES:</b><br>
Customer Issue Resolution
<br><ul>
<li>Aim to have first contact resolution</li>
<li>Manage and resolve technical and product support requests from customers efficiently and accurately</li>
<li>We are looking for customer care specialists who can communicate confidently and react quickly to our customer's technical, billing/account, product usability, and product navigation</li>
</ul>
Customer Service Excellence
<br><ul>
<li>Display professionalism and empathy during all interactions with end-users</li>
<li>Be a problem solver and solution champion for end-users</li>
</ul>
Data Entry and Tracking
<br><ul>
<li>Log and document common user issues accurately within the ticketing system</li>
<li>Collaborate in writing Knowledge base articles based on customer interactions</li>
</ul>
Consult and Collaborate
<br><ul>
<li>Maintain interdepartmental communication in order to communicate end-user feedback to stakeholders</li>
</ul>


Customer Care -Technical Support Specialist

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