technical support specialist

Flairstech

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><p><b>
Title: Technical Support Specialist.</b></p><p><b>
Key Responsibilities:</b></p><ul><li>
Escalating and de-escalating skills will help in certain situations.</li><li>
Locate the right support articles and troubleshooting info.</li><li>
Delivering high-quality service, ensuring that the information provided to customers is accurate, valid, and complete, delivered on time.</li><li>
Documenting ticket actions and resolutions.</li><li>
Handling clients by calls and Tickets.</li></ul><p><b>
Job Requirements:</b></p><ul><li>
Experience with windows event viewer.</li><li>
Able to work well as part of a team.</li><li>
Ability to multitask effectively.</li><li>
Exceptional analytical, communication, and customer service skills.</li><li>
Great interpersonal skills.</li><li>
English B2 proficiency.</li><li>
Preferred Sales Force experience.</li><li>
Provide evening and weekend support on a rotating basis with the other technicians.</li><li>
Strong knowledge of Windows Server 2016 (and newer)<ul><li>
Implementation, support, and maintenance.</li><li>
Security administration.</li><li>
Network Load balancing.</li><li>
Internet Information Services.</li><li>
Active Directory</li><li>
DNS, DHCP</li><li>
Hyper-V</li></ul></li><li>
Managing Microsoft SQL server 2014 (and newer).<ul><li>
Availability group management and failover.</li><li>
Database design, backup, and maintenance.</li></ul></li><li>
Develop and maintain hardware and infrastructure documentation.</li><li>
Disaster recovery.</li><li>
Microsoft Exchange and O365.</li><li>
Network monitoring.</li><li>
IIS</li><li>
Experience working with NAS hardware.</li><li>
Azure cloud experience is a plus.</li><li>
3+ years&rsquo; experience minimum, 5+ preferred.</li></ul></div></div></div></div></div><div></div>

Technical Support Specialist

Chaffey College

Chaffey College
<br><br>
<b>Salary:</b> $7,526.00 Monthly
<br><br>
<b>Job Type:</b> Classified Contract
<br><br>
<b>Job Number:</b> 25-26/00042
<br><br>
<b>Location:</b> Rancho Cucamonga, CA
<br><br>
<b>Department:</b> Information Technology Services
<br><br>
<b>Closing:</b> 9/30/2025 11:59 PM Pacific
<br><br>
Position Description
<br><br>
Under general supervision, perform a full scope of telecommunications, computer and audio/visual hardware and software support, including the most complex problem solving, coordination, and implementation activities; install, reconfigure, relocate, repair, reinitiate, and maintain computer, audio/visual and peripheral equipment such as projectors, tape recorders, televisions, television monitors, document cameras, color video cameras, video tape recorders, video switches, video mixers, audio mixers, audio music systems, audio recorders, studio lighting instruments, DVD player/recorders, video conferencing systems, public address systems, scoreboards, telephones, routers, switches, DSU/CSU, modems, monitors, terminals, printers, plotters, scanners, servers, processors, and personal computer systems; load a variety of personal computer software on multiple operating systems, image workstations; maintain documentation on procedures and services performed.
<br><br>
Responsibilities
<br><br>
Install and maintain computer and peripheral equipment.
<br>Install, reconfigure, relocate, repair, reinitiate, and maintain computer/audio-visual and peripheral equipment such as projectors, tape recorders, televisions, television monitors, document cameras, color video camera, video tape recorders, video switches, video mixers, audio mixers, audio music systems, audio recorders, studio lighting instruments, DVD player/recorders, video conferencing systems, public address systems, scoreboards, telephones, routers, switches, DSU/CSU, modems, monitors, terminals, printers, plotters, scanners, servers, processors, and personal computer systems.
<br>Load a variety of personal computer software on multiple operating systems and image workstations.
<br>Utilize diagnostic and test equipment to locate and analyze computer, audio-visual voice and data system malfunctions and to determine continuity and quality of transmission.
<br>Initiate appropriate corrective actions and/or coordinate repairs with vendor engineers or technicians where appropriate.
<br>Evaluate and recommend procurement of components including spare parts and special purpose equipment.
<br>Maintain accurate and complete schematic diagrams of voice and data communications cabling, interconnections of computer systems, terminals, and peripheral equipment stipulating locations and appropriate addresses.
<br>Participate in feasibility studies by developing specifications, evaluating and projecting the impact to the system of additional telephone, computer and peripheral equipment and the utility of current equipment.
<br>Assist in the installation and maintenance of data communications and telephone systems via cable, coaxial cable, fiber optics, and other state-of-the-art communication equipment.
<br>Assist in the evaluation of audio-visual, voice and data communications facilities and equipment for planning future projects and implementation of such projects.
<br>Assist in the analyzing utilization of audio-visual, voice and data communications facilities and equipment and in making recommendations for maximum utilization of resources.
<br>Perform other related duties and temporary and vacation relief as assigned.
<br>Develop and maintain equipment operation manuals and systems documentation.
<br>Maintain equipment documentation and reference manuals.
<br>Develop and maintain system documentation.
<br>Review updates to operations manuals to evaluate their impact on district systems.
<br>Assist in developing and maintaining written procedures for users of computer systems.
<br>Implement operation techniques and methods to maximize software and hardware performance.
<br>Monitor inventory of information systems supplies.
<br>Maintain and monitor inventory of information systems consumable equipment and supplies.
<br>Set up a schedule of preventive maintenance, keep a log of maintenance performed, and maintain records of maintenance supplies used.
<br>Maintain required levels of production supplies.
<br>Recommend purchase of supplies as needed.
<br><br>
Qualifications
<br><br>
MINIMUM QUALIFICATIONS
<br><br>
Demonstrated evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds in a community college environment.
<br>High school diploma or equivalent; or any combination of education, training, and experience that provides the required knowledge, skills, and abilities.
<br>Two (2) years of experience in the installation, maintenance, and repair of audio-visual, data and/or telecommunications equipment, broadcast systems, computer workstations, microcomputers, and computer peripheral equipment.
<br>One (1) year of experience in preparing and maintaining accurate and complete records and reports.
<br>Demonstrated ability to interpret complex technical manuals related to telecommunications, audio-visual, computer workstations, microcomputers, and computer peripheral equipment maintenance and repair.
<br>Demonstrated skill in the use of high voltage power supplies regarding safe handling procedures.
<br>Demonstrated ability to follow oral and written instructions.
<br>MEETING MINIMUM QUALIFICATIONS DOES NOT ASSURE THE CANDIDATE OF AN INTERVIEW. Applications will be evaluated taking into account the breadth and depth of relevant education, experience, skills, knowledge and abilities.
<br><br>
Additional Information
<br><br>
SPECIAL CONDITIONS
<br><b>Working hours:</b> Monday - Friday, 7:30am - 4:30pm . May be required to work varying schedules including evenings and weekends.
<br><br>
APPLICATION PROCESS
<br>Chaffey College recently implemented an online electronic application system. Our new application can be accessed at https://www.governmentjobs.com/careers/chaffey . The application must be completely filled out in detail and clearly show that you meet the qualifications as set forth in the announcement, and you must upload the following documents:
<br><br>
Please do not include any additional documents only the documents that are indicated below. If you upload documents that are not required, your application may be disqualified. Please do not submit letters of recommendation or documents that contain your photograph.
<br><br>
Cover Letter
<br>Resume
<br>CONDITIONS OF EMPLOYMENT
<br>This is a full-time, 12-month, classified bargaining unit position. Starting date: as soon as possible. Range 33 of the CSEA Salary Schedule, with a starting salary of Step A, $7,526. Excellent benefit package.
<br>Being able and ready to work in-person with Chaffey students, Chaffey employees, or other members of the Chaffey community/Chaffey partners/Chaffey contractors is an essential function of this job.
<br><br>
To apply, please visit https://www.schooljobs.com/careers/chaffey/jobs/5077992/technical-support-specialist-i
<br><br>
jeid-0691120514c8c54db44c11321276b497

Technical Support Specialist I

United Githa Company

<p>We are seeking a skilled and dedicated Odoo ERP Technical Support Specialist to join our team. The ideal candidate will have strong hands-on experience with Odoo ERP systems and be capable of providing both technical and functional support to ensure smooth day-to-day operations.</p><p>Key Responsibilities:</p><ul><li>Provide first-line technical support for Odoo ERP system users.</li><li>Troubleshoot, diagnose, and resolve issues related to Odoo modules (Sales, Inventory, Accounting, Manufacturing, etc.).</li><li>Customize, configure, and optimize Odoo modules to meet business needs.</li><li>Collaborate with internal teams to implement new features, integrations, and upgrades.</li><li>Develop and maintain system documentation and user guides.</li><li>Train and support staff on Odoo functionalities.</li></ul><p>Qualifications:</p><ul><li>Proven experience as an Odoo ERP Specialist / Support Engineer / Technical Consultant.</li><li>Strong understanding of Odoo modules and ERP workflows.</li><li>Knowledge of Python, PostgreSQL, and Odoo architecture is a plus.</li><li>Familiarity with Linux environments and server management.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li></ul><p>If you are passionate about ERP systems and want to contribute your expertise to a growing company, we&rsquo;d love to hear from you.</p><p>Job Types: Full-time, Part-time</p><p>Pay: &#65020;4,000.00 - &#65020;6,000.00 per month</p><p>Expected hours: 20 per week</p><p>Experience:</p><ul><li>Do you have experience in Odoo erp system ?  : 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul><p>Location:</p><ul><li>Riyadh (Preferred)</li></ul>

Odoo ERP Technical Support Specialist

NICE ONE

<div><p>Join ITI Sport as a dedicated and solution-driven Technical Support Specialist! As a part of our technology team, you will deliver exceptional IT support, ensuring optimal system performance and helping colleagues work efficiently in a dynamic, sports-driven environment.
</p><h2 class="jobSectionHeader"><b>
Key Responsibilities &ndash; Technical Support, IT Troubleshooting &amp; User Assistance</b></h2><ul>
<li>Provide prompt and user-friendly Level 1 and Level 2 technical support to staff, resolving hardware, software, and network issues both remotely and onsite.</li>
<li>Diagnose and escalate complex problems to higher-level IT staff or external vendors as necessary, ensuring timely problem resolution.</li>
<li>Install, configure, and maintain computers, mobile devices, printers, and other peripherals in accordance with ITI Sport&rsquo;s standards.</li>
<li>Support the onboarding of new employees, including system setup, account provisioning, and device deployment.</li>
<li>Track, manage, and update all support requests via our IT ticketing system, ensuring accurate issue documentation and prompt status updates.</li>
<li>Deliver clear technical guidance and user training to help team members use tools and technologies confidently and safely.</li>
<li>Maintain up-to-date asset inventories and support system updates, backups, and security protocols.</li>
<li>Contribute to IT documentation, FAQs, and quick-start guides to enhance user self-service resources.</li>
<li>Participate in the testing and roll-out of new technology solutions or upgrades across the organization.</li>
</ul><h3 class="jobSectionHeader"><b>Essential Requirements &ndash; IT Technical Experience &amp; Customer Service Skills</b></h3><ul>
<li>Associate&rsquo;s degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.</li>
<li>1&ndash;2 years of proven experience in IT support, help desk, or a technical troubleshooting role.</li>
<li>Comprehensive knowledge of Windows and macOS environments, as well as Google Workspace and Microsoft Office Suite.</li>
<li>Solid understanding of networking concepts, endpoint security, and remote access tools.</li>
<li>Excellent interpersonal and communication skills, able to explain technical issues to all user levels in clear, patient language.</li>
<li>Strong problem-solving skills with meticulous attention to detail and the ability to prioritize tasks in a fast-paced environment.</li>
<li>Ability to work collaboratively on cross-functional projects and support after-hours or weekend events as required.</li>
<li>Commitment to maintaining data security, confidentiality, and compliance with internal IT policies.</li>
</ul><h4 class="jobSectionHeader"><b>Professional Attributes &ndash; Initiative, Collaboration &amp; Continuous Learning in IT</b></h4><ul>
<li>Resourceful, adaptable, and proactive in identifying and addressing system challenges before they impact productivity.</li>
<li>Eager to learn about new technologies, digital trends, and best practices in sports IT environments.</li>
<li>Values inclusion and teamwork, readily assisting colleagues from diverse backgrounds and tech abilities.</li>
<li>Prioritizes accountability, reliability, and integrity in all technical and customer support interactions.</li>
</ul><h5 class="jobSectionHeader"><b>Career Growth &ndash; Training, Development &amp; Advancement at ITI Sport</b></h5><ul>
<li>Engage in structured onboarding and ongoing skills development, including access to technical certifications and training resources.</li>
<li>Open pathways for advancement to senior technical roles, systems administration, or IT project management within the organization.</li>
<li>Recognition for outstanding service delivery, innovative solutions, and continuous improvement in user support.</li>
<li>Supportive, team-oriented culture that encourages professional growth and knowledge sharing.</li>
</ul><h6 class="jobSectionHeader"><b>How to Apply &ndash; Launch Your Technical Support Career with ITI Sport</b></h6><p>
Are you passionate about technology and delivering seamless support experiences? Submit your resume and a brief cover letter highlighting your IT troubleshooting skills, dedication to customer service, and interest in sports technology via our online application form. Take your career to the next level with ITI Sport!</p></div>

Technical Support Specialist – ITI Sport

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division</div><div>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.</div><div>
Division Link: https://www.jonasclub.com/</div><div><br>
We&rsquo;re looking for an experienced and passionate Technical Support Specialist (Level 3 &ndash; Production Support / Developer) who thrives on solving complex problems, enjoys diving deep into technical challenges, and cares about delivering excellent service experiences.<br>
This role isn&rsquo;t just about fixing issues, it&rsquo;s about ownership, collaboration, and making sure our clients feel confident in the reliability of our Club Software products. You&rsquo;ll act as a bridge between clients, support teams, and developers, taking on escalated cases that require advanced troubleshooting, production support, and in some cases, developer-level problem-solving.<br>
If you&rsquo;re someone who likes being the &ldquo;go-to&rdquo; expert for tough technical cases and has a passion for helping clients succeed, this role is for you.</div><div></div><div>
Key Responsibilities:<br>
<ul><li>Advanced Customer Support &amp; Resolution:</li></ul>
Be the escalation point for complex client issues. Work through tough problems like server failures, application errors, database issues, and system performance challenges. Provide clear communication and timely solutions while keeping the client informed every step of the way.<br>
<ul><li>Production &amp; Technical Troubleshooting:</li></ul>
Act as Tier 3 support, handling production-level problems such as:<br>
o Application crashes<br>
o Network/server connectivity issues<br>
o Database query errors (SQL/MS SQL/MySQL)<br>
o Troubleshooting installs, upgrades, and activations<br>
o Diagnosing both common and &ldquo;out of the box&rdquo; errors<br>
Collaborate closely with developers when code-level fixes are required.</div><ul><li> Developer-Level Problem Solving:</li></ul>
Use your technical background to support debugging, log analysis, and performance tuning. Familiarity with scripting languages (C#, SQL scripting, PowerShell, etc.) will help you dig into root causes and resolve technical roadblocks.<br>
<ul><li>Cross-Team Collaboration:</li></ul>
Partner with Development, QA, Operations, and other business units to align on fixes, enhancements, and product stability. Share insights and patterns that help improve the overall product experience.<br>
<ul><li>Knowledge Sharing &amp; Client Guidance:</li></ul>
Empower clients to use our software effectively by offering best practice guidance and training when needed. Help them not only solve immediate issues but also optimize their long-term use of our solutions.<br>
<ul><li>Service Support &amp; Documentation:</li></ul>
Document technical solutions, contribute to internal knowledge bases, and maintain accurate records in the ticketing system. Make sure clients are never left guessing about their case status.<br>
<ul><li>Continuous Improvement:</li></ul>
Monitor recurring issues, analyze feedback, and suggest long-term fixes or product enhancements. Work proactively to reduce repeated escalations and increase customer satisfaction.<br>
<ul><li>Event &amp; Member Service Support:</li></ul>
Provide behind-the-scenes technical support for client events, ensuring systems run smoothly and members have seamless access to exclusive services.<div></div><div>
Skills &amp; Qualifications:<br>
<ul><li>Communication:</li></ul>
Excellent verbal and written English skills. Able to explain highly technical concepts to both technical and non-technical clients without jargon overload.<br>
<ul><li>Technical Proficiency:</li></ul>
Strong knowledge of:<br>
o SQL databases (MS SQL/MySQL)<br>
o Windows Server environments<br>
o Server/client application installations<br>
o Debugging and basic scripting/development (C#, PowerShell, or similar)</div><div>
Experience with Microsoft Azure and Virtual Server environments is a big plus.</div><div><br>
Experience:<br>
o 5+ years in a Tier 2/3 technical support or production support role (ideally with exposure to software development environments).<br>
o Experience in accounting-based applications, or industries like Golf Clubs, Hotels, or Hospitality is an asset.<br>
<ul><li>Mindset &amp; Soft Skills:</li></ul>
o Highly organized with strong multitasking skills.<br>
o Calm under pressure with the ability to troubleshoot in fast-paced situations.<br>
o Team player, but equally comfortable taking full ownership of issues.<br>
o Service-oriented with empathy and professionalism.</div><div></div><div>
Education:<br>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.<br>
Preferred Skills<br>
<ul><li>Basic understanding of accounting principles.</li><li>Familiarity with ticketing systems (Zendesk, JIRA, ServiceNow, or similar).</li><li>A proactive, curious mindset with the drive to learn new systems, tools, and business processes.</li></ul></div><div></div><div>
What You&rsquo;ll Bring<br>
<ul><li>A genuine passion for helping people through technology.</li><li>The ability to solve complex problems with both technical depth and customer empathy.</li><li>A collaborative spirit that thrives in cross-functional teamwork.</li><li>The discipline to manage multiple priorities while still delivering high-quality results.</li><li>A professional presence with a personal touch&mdash;clients should feel supported, not just &ldquo;handled.&rdquo;</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Specialist (Level 3 – Production Support / Developer)

Tossdown Technologies Pvt Ltd

<p><b>About Us</b></p><p>tossdown is a SaaS company offering e-commerce and digital marketing solutions tailored to the food industry. We work with food businesses to build e-commerce websites, mobile apps, and deliver impactful digital marketing strategies. Our mission is to help food brands grow by enhancing their online presence and driving sales growth.</p><p><b>Experience</b>: 1+ year</p><p><b>Job Description</b></p><ul><li>First point of contact for technical client inquiries</li><li>Handle customer inquiries and resolve technical issues related to the e-commerce platform</li><li>Troubleshoot and resolve software-related problems efficiently</li><li>Work closely with the development team to resolve technical issues</li><li>Manage support tickets using project management tools</li><li>Guide clients on using Tossdown&rsquo;s SAAS solutions effectively</li><li>Create and maintain technical documentation and tutorials for end users</li><li>Assist customers during onboarding and system updates/upgrades</li><li>Conduct regular training sessions with customers to enhance software usage</li><li>Collect technical feedback and share insights with product &amp; development teams</li><li>Maintain accurate records of interactions and resolutions</li><li>Support clients via email, phone, WhatsApp, and other messaging platforms</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree in IT, Computer Science, or related field</li><li>Understanding of e-commerce platforms and software</li><li>Excellent verbal and written communication skills</li><li>Ability to explain complex technical issues in a simple manner</li><li>Experience with CRM systems and practices</li><li>Experience with ticket management software</li><li>Basic understanding of HTML and CSS</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs85,000.00 per month</p><p>Work Location: In person</p>

Technical Customer Support Specialist

Independence Pet Holdings

<div><div>Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.</div><div></div><div><br>
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.</div><div></div><div>
PetPlace, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.</div><div></div><div>
Help make a difference in the lives of animals and the people who care for them. We're looking for a compassionate, tech-savvy support agent to assist shelters and rescues using our 24Pet products and services. You'll troubleshoot issues, guide users through features, and ensure every interaction is smooth, helpful, and empathetic.</div><ul><li>
Investigates escalated issues by reviewing initial support notes and gathering additional information from customers.</li><li>
Updates tracking system and conveys customer feedback to product development team.</li><li>
Responsible for support to end users of software products and offers.</li><li>
Documents, monitors, and follows up on client issues.</li><li>
Escalates client issues to internal team and/or external partner contacts.</li><li>
Monitors tickets submitted to development team to ensure resolution of customers&rsquo; issues.</li><li>
Works with development and design teams on bug replication/documentation, feature requests/application specifications, application testing, quality assurance and/or scrum.</li><li>
Performs other duties and responsibilities as assigned.</li></ul><div>
Experience:</div><ul><li>
3 years&rsquo; relevant experience</li><li>
Strong consideration for someone with Chameleon software use.</li></ul><div></div><div>
Education:</div><div>
Must meet one of the following requirements:</div><ul><li>
Bachelor&rsquo;s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)</li><li>
Associate&rsquo;s Degree in a Technical Field</li><li>
Certification in relevant focus area</li></ul><div><br>
Level Specific Responsibilities:</div><ul><li>
Handles escalated issues come from subordinate IT support groups</li><li>
Assists with User Adoption Testing (UAT) efforts for new functionality</li><li>
Assists on special projects as needed</li><li>
May handle Tier 2 escalations</li></ul><div><br>
Accountability/Complexity:</div><ul><li>
Works independently on moderately complex projects/assignments and seeks guidance on projects/assignments of higher complexity.</li><li>
May provide guidance and assistance to entry level professionals and/or support employees.</li></ul><div></div><div>
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:</div><ul><li>
Comprehensive full medical, dental and vision Insurance</li><li>
Basic Life Insurance at no cost to the employee</li><li>
Company paid short-term and long-term disability</li><li>
12 weeks of 100% paid Parental Leave</li><li>
Health Savings Account (HSA)</li><li>
Flexible Spending Accounts (FSA)</li><li>
Retirement savings plan</li><li>
Personal Paid Time Off</li><li>
Paid holidays and company-wide Wellness Day off</li><li>
Paid time off to volunteer at nonprofit organizations</li><li>
Pet friendly office environment</li><li>
Commuter Benefits</li><li>
Group Pet Insurance</li><li>
On the job training and skills development</li><li>
Employee Assistance Program (EAP)</li></ul></div>

Technical Product Support Specialist

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