technical support specialist

Brix

Role DescriptionThis is a full-time Remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of customer support.<ul><li>Provide prompt and effective technical support to customers</li><li>Troubleshoot software, connectivity, and user-related issues</li><li>Document and track issues using our internal support system</li><li>Escalate unresolved issues to appropriate internal teams</li><li>Ensure a high level of customer satisfaction through clear communication and timely resolution</li><li>Follow up on open tickets to ensure closure and satisfaction</li><li>Contribute to our internal knowledge base and support documentation</li></ul>Qualifications<ul><li>Experience in a technical support role is a must</li><li>Technical Support and Troubleshooting skills</li><li>Customer Support and Customer Satisfaction skills</li><li>Strong Analytical Skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work completely remote with their computer, internet and headset.</li><li>College Graduate</li></ul>Industry<ul><li>Telecommunications</li></ul>Employment TypeFull-time Compensation 2:3 $ per hourJob Type: Full-timePay: E&pound;100.00 - E&pound;150.00 per hourExperience:<ul><li>SLA: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Technical Support Specialist

مصنع يبرين للمواد الغذائية

Job Summary:The Technical Support specialist is responsible for supporting, maintaining, and improving the organization&rsquo;s IT systems and infrastructure. This role ensures the smooth operation of hardware, software, networks, and security systems while providing technical support to users.Key Responsibilities:&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Install, configure, and maintain computer systems, software, and hardware.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Provide technical support and troubleshooting for end users.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Monitor and maintain network performance and security.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Manage user accounts, permissions, and access rights.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Perform regular system updates, backups, and recovery procedures.Requirements &amp; Qualifications:&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Proven experience in IT support or a similar role.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Strong knowledge of operating systems, networks, and IT infrastructure.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Familiarity with cybersecurity best practices.&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Excellent problem-solving and communication skillsJob Type: Full-time

MOMENTUS

<div>Description: 
Who We Are:
Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House. 
The Technical Support Specialist will oversee the support and optimization of current bespoke integrations and reports across diverse product portfolios. The core emphasis will be on meticulous debugging, proficient troubleshooting, and the seamless operation of systems&mdash;all underpinned by an unwavering commitment to delivering exceptional customer experiences.
Responsibilities:<ul><li>
Collaborate with clients to understand and troubleshoot existing integration challenges.</li><li>
Provide expert support in diagnosing and resolving issues related to existing custom integrations and custom reports.</li><li>
Debug and troubleshoot issues of 3rd party developers using the APIs of our various products.</li><li>
Respond to and resolve support tickets related to integrations, Crystal Reports, and APIs.</li><li>
Collaborate with cross-functional teams to address and rectify technical challenges.</li><li>
Maintain and update comprehensive documentation for existing integrations, Crystal Reports, and API specifications.</li><li>
Facilitate knowledge transfer within the team to enhance overall support capabilities.</li><li>
Build and maintain positive relationships with clients through effective communication and understanding their needs.</li><li>
Demonstrate empathy and patience when working with clients to resolve integration challenges.</li></ul>
Requirements:
<ul><li> 2+ years of experience coding in C#, .NET technologies, Web Technolgies and (angular)</li><li>
BS in Computer Science or equivalent</li><li>
Experience using visual studio and TSQL</li><li>
Experience working in a customer-facing role delivering technical support</li><li>
Proven experience in custom integrations, Crystal Reports customization, and API management.</li><li>
Excellent problem-solving and troubleshooting skills.</li><li>
Effective communication skills with the ability to collaborate with clients and cross-functional teams.</li><li>
Availability to work on rotating swing shifts to cover different time zones</li></ul></div>

FlapKap

<div><ul><li>Configure the policies in Bitdefender</li>
<li>Manage the Splashtop account</li>
<li>Handle complex server/cloud issues.</li>
<li>Oversee network security (VPNs, Wi-Fi, firewalls, password management, 2FA).</li>
<li> Maintain device inventory and enforce IT policies (onboarding/offboarding, access control, backups).</li>
<li> Coordinate with vendors (ISPs, hardware suppliers, security tools).</li>
<li>Support teams with hardware/software issues, license renewals, and basic integrations</li>
<li>Assist with data privacy and security compliance</li>
</ul>
Requirements<ul>
<li>
5+ years in IT admin or helpdesk for startups/Software Companies</li>
<li>Experience managing Bitdefender GravityZone (policy creation and deployment).</li>
<li>Experience with Splashtop or similar remote access tools for troubleshooting.</li>
<li>Ability to set up and troubleshoot office WiFi (Access Points, Firewalls) and VPNs.</li>
<li>Hardware: Strong knowledge of both MacOS and Windows laptop setup</li>
</ul>
Benefits<ul>
<li>
Competitive Salaries in USD</li>
<li>Hybrid working environment</li>
<li>Paid time off</li>
<li>Healthcare coverage</li>
<li>A highly collaborative team environment that will support your professional and personal growth</li>
<li>A culture of learning and innovation</li></ul></div>

Senior IT & Technical Support Specialist

FlairsTech

<div><div><div><div>Requirements and responsibilities<div> 
Roles &amp; Responsibilities<h2 class="jobSectionHeader">
Key Responsibilities</h2>
Key Responsibilities<ul><li>
Analyze and understand client readiness for software upgrade</li><li>
Perform upgrade installation</li><li>
Escalate complex cases to the appropriate level of support as necessary.</li><li>
Document all customer interactions, issues, and solutions in the support system.</li><li>
Collect data related to recurring issues and support documentation to resolve them</li></ul>
Qualifications<ul><li>
Excellent French verbal and written communication skills, with a strong customer service orientation.</li><li>
Ability to work independently and efficiently in a fast-paced environment.</li><li>
Strong organizational skills and attention to detail when managing priorities.</li><li>
Proficiency with computer tools an.</li><li>
Professional attitude, discretion, and a strong team spirit.</li></ul> 
Ce &agrave; quoi ressemblera votre quotidien :
 Analyser et comprendre les besoins et les probl&eacute;matiques des utilisateurs li&eacute;es &agrave;
nos di &eacute;rents logiciels.
Proc&eacute;der &agrave; l&rsquo;escalade des cas complexes au niveau de support appropri&eacute;.
O rir un support de niveau 1 &agrave; distance aux clients par t&eacute;l&eacute;phone et par courriel.
Documenter toutes les interactions, probl&eacute;matiques et solutions dans le syst&egrave;me
de support.
Collecter les donn&eacute;es relatives aux probl&egrave;mes r&eacute;currents et contribuer &agrave; la cr&eacute;ation
d&rsquo;articles et de documentation dans la base de connaissances.
Maintenir un haut niveau de professionnalisme et d&rsquo;empathie dans toutes les
communications avec les clients.
Exigences:
Exp&eacute;rience dans un r&ocirc;le de secr&eacute;tariat ou de r&eacute;ception au sein d&rsquo;une clinique
dentaire.
Excellentes aptitudes en communication orale et &eacute;crite, avec un fort sens du
service &agrave; la client&egrave;le.
Ma&icirc;trise des t&acirc;ches administratives courantes : gestion des horaires, prise de</div></div></div></div></div><div></div>

Bilingual Technical Support Specialist

COMPLETEFUL TECHNOLOGIES LLC

<div>Completeful is a fulfillment and logistics company supporting e-commerce sellers through production, warehousing, and order fulfillment services. In addition to our operational capabilities, we operate an internal app that integrates with e-commerce platforms to automate order routing and fulfillment. As we continue to grow, we are expanding our technology offerings, including plans to commercialize our internal order management system.
We are seeking a technically minded support professional who can deliver exceptional seller experience while confidently troubleshooting system and integration-related questions.
Position: Technical Seller Support Specialist 
Location: Lafayette, LA (On-site) 
Department: Seller Support
Overview
The Technical Seller Support Specialist serves as a primary point of contact for sellers using Completeful&rsquo;s app and order management systems. This role blends strong customer service skills with technical troubleshooting ability.
This is a customer-facing support role first and foremost. The ideal candidate is empathetic, solution-oriented, and confident communicating with business owners, while also being comfortable investigating integrations, system workflows, and order data to resolve technical questions.
This is not a traditional programming or development role. Instead, we are seeking someone with strong technical curiosity, systems thinking ability, and a genuine interest in how software tools function in real-world business environments.
Core Responsibilities
Seller Experience &amp; Communication (Primary Focus)<ul><li>
Respond promptly and professionally to seller inquiries across multiple platforms</li><li>
Maintain a calm, empathetic, and solution-oriented tone in all communications</li><li>
De-escalate concerns related to order syncing issues, delays, or system behavior</li><li>
Clearly explain technical issues in simple, non-technical language</li><li>
Set accurate expectations regarding resolution timelines</li><li>
Follow up proactively to ensure issues are fully resolved</li><li>
Accurately document all interactions and updates within the CRM</li><li>
Take ownership of issues from initial contact through resolution</li></ul>
Technical Troubleshooting &amp; Platform Support<ul><li>
Investigate and resolve issues related to:<ul><li>
App integrations with e-commerce platforms</li><li>
Order syncing and routing logic</li><li>
Configuration errors</li><li>
Data mismatches</li><li>
System workflow questions</li></ul></li><li>
Review logs, order history, and workflow triggers to identify root causes</li><li>
Replicate reported issues when possible and document reproduction steps</li><li>
Escalate confirmed system bugs with clear documentation</li><li>
Assist with testing new features and updates before release</li><li>
Support seller onboarding related to platform integrations</li></ul>
Continuous Improvement &amp; Growth<ul><li>
Identify recurring support themes and suggest process or system improvements</li><li>
Contribute to internal knowledge bases and troubleshooting documentation</li><li>
Adapt quickly as systems and workflows evolve</li><li>
Participate in expanding our technology platform as our order management system grows</li></ul>
Required Skills &amp; Qualifications<ul><li>
Excellent written communication skills</li><li>
Strong customer service instincts and emotional intelligence</li><li>
Ability to manage multiple support tickets simultaneously</li><li>
Strong problem-solving and analytical thinking skills</li><li>
High attention to detail</li><li>
Comfort using CRM systems, web-based platforms, and spreadsheets</li><li>
Ability to learn new systems quickly</li></ul>
Preferred (Not Required)<ul><li>
Experience supporting SaaS, e-commerce, or fulfillment platforms</li><li>
Familiarity with Shopify, Etsy, WooCommerce, or similar platforms</li><li>
Basic understanding of APIs, integrations, or automation workflows (no coding required)</li><li>
Experience with low-code / no-code tools</li><li>
Interest in AI tools or automation systems</li><li>
Familiarity with reviewing structured data such as CSV or JSON files</li></ul>
Ideal Candidate Profile
You may be a strong fit if you:<ul><li>
Enjoy helping people solve problems</li><li>
Naturally think in terms of systems and workflows</li><li>
Like investigating &ldquo;why&rdquo; something happened</li><li>
Stay calm when others are frustrated</li><li>
Have strong curiosity about how software tools function</li><li>
Prefer troubleshooting and improving systems rather than writing complex code</li></ul>
Work Environment<ul><li>
Office-based role with significant computer use</li><li>
Fast-paced environment supporting both operations and technology</li><li>
Opportunity to grow as our technology platform expands</li></ul></div>

Technical Seller Support Specialist

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