technical support specialist

Brix

Role DescriptionThis is a full-time Remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of customer support.<ul><li>Provide prompt and effective technical support to customers</li><li>Troubleshoot software, connectivity, and user-related issues</li><li>Document and track issues using our internal support system</li><li>Escalate unresolved issues to appropriate internal teams</li><li>Ensure a high level of customer satisfaction through clear communication and timely resolution</li><li>Follow up on open tickets to ensure closure and satisfaction</li><li>Contribute to our internal knowledge base and support documentation</li></ul>Qualifications<ul><li>Experience in a technical support role is a must</li><li>Technical Support and Troubleshooting skills</li><li>Customer Support and Customer Satisfaction skills</li><li>Strong Analytical Skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work completely remote with their computer, internet and headset.</li><li>College Graduate</li></ul>Industry<ul><li>Telecommunications</li></ul>Employment TypeFull-time Compensation 2:3 $ per hourJob Type: Full-timePay: E&pound;100.00 - E&pound;150.00 per hour

Technical Support Specialist

Impruvon Health

<div><h3 class="jobSectionHeader">Description</h3><div> 
About Impruvon Health</div><div>
Impruvon Health was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care. 
</div><div>At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people&rsquo;s lives. 
</div><div>The Technical Support Specialist will be a frontline advocate for our customers, ensuring their issues are resolved quickly, accurately, and with care. This role ensures providers can rely on our platform without disruption, which directly supports safe and compliant medication management. The ideal candidate will take a friendly, empathetic approach in their support role, be an excellent communicator and always puts the customer first. 
</div><div>This is a full time, salaried role. The Technical Support Specialist will work a shift based schedule, which may include hours such as Noon to 8 PM ET depending on team needs.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 
Customer Support &amp; Issue Resolution</div><ul>
<li>Serve as the first point of contact for customer technical issues across software and hardware products.</li>
<li>Respond to tickets, emails, and calls with empathy, professionalism, and a customer-first approach</li>
<li>Troubleshoot and resolve issues by following established processes, escalating complex cases as needed.</li>
<li>Take full ownership of customer cases until resolved or properly escalated.</li>
<li>Ensure timely follow-ups and closure of support tickets within defined SLAs.</li>
</ul><div>Knowledge Base &amp; Self-Service</div><ul>
<li>Contribute to the internal and external knowledge base by documenting solutions</li>
<li>Identify recurring issues and suggest improvements to resources that help customers resolve issues independently.</li>
</ul><div>Collaboration &amp; Continuous Improvement</div><ul>
<li>Partner with product, Engineering, and Customer Success teams by sharing insights from customer interactions.</li>
<li>Provide feedback on tools, processes, and workflows to improve support efficiency.</li>
<li>Participate in team training sessions and skill-building opportunities to expand technical expertise.</li>
</ul><div>Hardware &amp; Software Support</div><ul>
<li>Assist with troubleshooting ImpruvonHealth&rsquo;s hardware products (e.g., medboxes, e-kits) and escalate to senior support when needed.</li>
<li>Log patterns in recurring hardware/software issues to aid in long-term improvements and/or replacement.</li>
</ul><div>
 
Key Performance Indicators (KPIs)
</div><ul><li>First Response Time: Respond to new tickets within SLA (e.g., 15 minutes for critical issues).</li>
<li>Resolution Time: Meet or exceed time-to-resolution goals by category.</li>
<li>Customer Satisfaction (CSAT): Maintain a high satisfaction rating through responsive, empathetic support.</li>
<li>Knowledge Contribution: Regularly add and update resources in the knowledge base.</li></ul> 
<h3 class="jobSectionHeader">
Skills, Knowledge and Expertise</h3> 
<ul>
<li>
1&ndash;3 years of experience in a technical support, help desk, or customer service role (SaaS or health tech experience preferred).</li>
<li>Strong problem-solving skills with a customer-first attitude.</li>
<li>Familiarity with ticketing systems, knowledge base platforms, or similar tools.</li>
<li>Basic technical aptitude and willingness to learn both software and hardware troubleshooting.</li>
<li>Excellent communication skills and ability to explain technical concepts in simple terms.</li>
<li>Bonus: Experience in healthcare, long-term care, IDD, or behavioral health settings.</li></ul> 
<h3 class="jobSectionHeader">
Benefits</h3><div> 
At Impruvon Health, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:</div><ul>
<li>Competitive compensation aligned with experience</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) Retirement Planning</li>
<li>Unlimited PTO and holidays</li>
<li>Flexible work environment with opportunities for remote work</li>
<li>Professional development and learning opportunities</li>
<li>A mission-driven culture where your work directly impacts lives</li>
</ul><div>Working at Impruvon Health means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. As a Technical Support Specialist, you&rsquo;ll gain valuable experience, grow your skills, and make a meaningful difference every day.</div><h3 class="jobSectionHeader"> 
About Impruvon Health</h3><div>
At Impruvon Health, we are transforming medication management and clinical workflows with intuitive, one-click solutions that simplify processes, eliminate inefficiencies, and empower care teams to do more with ease and confidence. 
 
Designed in partnership with IDD providers, our platform automates medication administration and other clinical workflows such as treatments, minimizes errors, and strengthens compliance&mdash;ensuring safer, more effective care for the individuals who depend on it, while keeping providers aligned with regulatory requirements effortlessly.</div></div>

Concentrix

<div>
 
 
 Job Title:
 
 Technical Tier ll Specialist
 
 
 
 Company:
 
 Concentrix
 
 
 
 
 
 
 
 Job description :
 
 We are seeking a knowledgeable and passionate Technical Tier ll administrator Specialist to join our growing technical team. In this role, you will be instrumental in supporting our users and ensuring the smooth operation of our critical technical services. If you have a solid understanding of Cloud architecture, a knack for problem-solving, and a desire to help others leverage technology, we encourage you to apply!
 
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Provide expert-level support for a wide range of
 
 Cloud
 
 applications and services.
 </li>
 <li>
 Troubleshoot and resolve technical issues related to Exchange Online (ExO), Outlook, Microsoft Teams, Office applications, OneDrive, and SharePoint.
 </li>
 <li>
 Assist users with Cloud licensing, subscriptions, and commerce-related inquiries.
 </li>
 <li>
 Educate users on best practices and efficient use of Cloud features.
 </li>
 <li>
 Collaborate with internal teams to escalate and resolve complex technical problems.
 </li>
 <li>
 Contribute to the creation and maintenance of support documentation and knowledge base articles.
 </li>
 </ul>
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 
 Strong general knowledge of Office 365 commerce and licensing.
 
 </li>
 <li>
 In-depth understanding of the core Cloud technologies we support:
 
 Exchange Online (ExO), Outlook, Microsoft Teams, Office Suite (Word, Excel, PowerPoint, etc.), OneDrive, and SharePoint.
 
 </li>
 <li>
 Proven experience supporting end-users in an Cloud environment.
 </li>
 <li>
 Excellent problem-solving and analytical skills with a methodical approach.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
 </li>
 <li>
 A proactive and customer-centric mindset.
 </li>
 </ul>
 
 
 How to Apply:
 
 If you are a driven and knowledgeable with Cloud base systems and professional ready to take on a new challenge, we encourage you to apply ! Please submit your resume and a cover letter outlining your experience with Cloud base systems and how you meet the requirements of this role.
 
 
 
 
 
 
 Location:
 
 6th October, Smart village
 
</div>

Flairstech

<div><div><div><div>Requirements and responsibilities<div> 
# **Job Description: Technical Support Specialist** 
## **Position Overview**
We are seeking a motivated Technical Support Specialist to join our customer-focused IT support team. This entry-level role is perfect for someone with a customer service background who is passionate about technology and eager to build their career in technical support. You will be the first point of contact for our customers, providing basic technical troubleshooting while delivering exceptional service through our Zendesk ticketing system. 
## **Key Responsibilities** 
### **Customer Support &amp; Ticketing (Primary Focus)**<ul><li>Serve as the first point of contact for customers via email, chat, and phone through Zendesk</li><li>Create, track, manage, and resolve support tickets following established SLA guidelines</li><li>Document all customer interactions, troubleshooting steps, and resolutions clearly in Zendesk</li><li>Escalate complex technical issues to senior team members with detailed notes</li><li>Maintain customer communication throughout the resolution process</li></ul> 
### **Basic Technical Troubleshooting**<ul><li>Diagnose and resolve common software and hardware issues</li><li>Assist customers with password resets, account access, and basic application errors</li><li>Guide users through step-by-step solutions with clear, patient instructions</li><li>Install and configure basic software applications remotely</li><li>Perform basic system checks and diagnostics</li></ul> 
### **Networking Support**<ul><li>Troubleshoot basic connectivity issues (Wi-Fi, Ethernet, VPN)</li><li>Assist with printer and peripheral device connections</li><li>Guide users through basic network configuration and troubleshooting</li><li>Identify and escalate network-related issues to appropriate teams</li><li>Verify IP configurations and basic network settings</li></ul> 
## **Required Qualifications** 
### **Essential Skills &amp; Experience**<ul><li>**Customer Service Background:** 1+ years in a customer-facing role (retail, hospitality, call center, etc.)</li><li>**Technical Aptitude:** Demonstrated interest in technology and basic troubleshooting</li><li>**Ticketing System Experience:** Familiarity with Zendesk or similar ticketing platforms (Freshdesk, Jira Service Desk, etc.)</li><li>**Communication Skills:** Fluent English with excellent verbal and written communication</li><li>**Problem-Solving:** Basic analytical skills and logical approach to troubleshooting</li></ul> 
### **Technical Competencies**<ul><li>Basic understanding of computer systems (Windows/Mac OS)</li><li>Familiarity with common software applications (Microsoft Office, browsers, etc.)</li><li>Basic networking concepts (IP addresses, DNS, connectivity testing)</li><li>Ability to follow technical documentation and procedures</li><li>Comfort with remote support tools</li><li>Experience with remote desktop support tools (TeamViewer, AnyDesk, etc.)</li><li>Zendesk Support.</li></ul> 
## **Soft Skills &amp; Attributes**<ul><li>**Patience &amp; Empathy:** Ability to support frustrated users calmly</li><li>**Clear Communication:** Can explain technical concepts to non-technical users</li><li>**Adaptability:** Comfortable in a fast-paced, changing environment</li><li>**Team Player:** Willing to collaborate and learn from colleagues</li><li>**Professionalism:** Maintains composure under pressure</li><li>**Initiative:** Self-starter who seeks to improve processes</li></ul> 
### **Training &amp; Development**<ul><li>Comprehensive 4-week training program on our products and systems</li><li>Zendesk certification sponsorship</li><li>Mentorship from senior technical staff</li><li>Regular knowledge-sharing sessions</li><li>Clear career progression path to Senior Support roles</li></ul></div></div></div></div></div>

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work with the product support team.
 </li>
 <li>
 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
 <li>
 Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
 </li>
 <li>
 High debugging and troubleshooting skills to identify the application issues.
 </li>
 <li>
 Supporting the application support team troubleshooting the reported issues.
 </li>
 <li>
 Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
 </li>
 <li>
 Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
 </li>
 <li>
 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
 <li>
 Participate of preparing training materials for technical courses such as system custom development or reporting.
 </li>
 <li>
 Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
 </li>
 <li>
 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
 <li>
 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
 </li>
 <li>
 Participate in on-site technical training if required.
 </li>
 <li>
 Participate in on-site technical support if required.
 </li>
 <li>
 Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
 </li>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
 </li>
 <li>
 Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
 </li>
 <li>
 Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
 </li>
 <li>
 Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
 </li>
 <li>
 Experience of web-oriented languages, including HTML, and Java script.
 </li>
 <li>
 Experience with SQL, data analysis and database methodologies
 </li>
 <li>
 Preferably experience with HL7 technologies.
 </li>
 <li>
 Knowledge of programming languages &ndash; ideally Java or C++
 </li>
 <li>
 Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
 </li>
 <li>
 Experience with data analysis and database methodologies
 </li>
 <li>
 Be able to design and write technical documents.
 </li>
 <li>
 Well-versed in Internet / Intranet concepts and Microsoft IIS.
 </li>
 <li>
 Preferably experience within InterSystems products (IRIS, Ensemble) is required.
 </li>
 <li>
 BS or MS in Computer Science or equivalent.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Abacus Outsourcing

&ndash;Job Description Overview:Position: Technical Support SpecialistIndustry: ITLocation: Lahore (Onsite)Shifts: US shift timings (5 Days a Week)Employment Type: Full-timeSalary: Market Competitive with benefitsJob description:The Support Specialist will act as a first-level responder and trusted guide for the client&rsquo;s AI customers,helpingthemonboard,interpretdetectionresults,andtroubleshootingissues.Thisrole iscriticalforclientsatisfaction,productadoption,andensuringthatthe client&rsquo;s deep fake detection output is actionable, comprehensible, and integrated into customer workflows.Core Responsibilities:&#9679; Client Onboarding: Walk enterprise customers through the client&rsquo;s platform, API integration (for detection), and dashboard UI (if applicable). Provide best-practice recommendationsforhowtofeedmediaintooursystemsecurely,howtointerpret detection confidence scores, and how to act on results&#9679; Ticket Handling/Trouble shooting: Address client-reported issues&mdash;e.g.,&ldquo;my video result is wrong,&rdquo; &ldquo;latency is high,&rdquo; &ldquo;I don&rsquo;t understand this confidence score&rdquo; &mdash; by diagnosing, replicating, and escalating appropriately&#9679; Issue Replication &amp; Escalation: Reproduce client problems in a sandbox or test environmentwhenpossible;escalatetotheengineeringordatascienceteamwhenroot causes are complex&#9679; Logs&amp;Reporting:Maintainpreciselogsofclientinteractions,stepstaken,outcomes, and diagnostic data&#9679; KnowledgeBaseDevelopment:Buildandmaintainuser-facingdocumentation:FAQs, setup guides, integration docs, and sample workflows&#9679; Feedback Loop: Provide systematic feedback from support into QA and product teams&mdash;highlightrecurringclientpainpoints,detectionmisalignments,andusability issues&#9679; Regular Check-ins: Perform routine system health checks (or coordinate with operations),pre-emptivelyflagpotentialanomalies,andproactivelycommunicatewith clients about system status or performanceKey Deliverables:&#9679; Timely, professional responses to support tickets&#9679; Diagnostic summaries and resolution documentation&#9679; Onboarding guides and user documentation&#9679; Monthly or quarterly support analytics(e.g., volume by issue type ,resolution times, recurring problem areas)&#9679; Customer satisfaction feedback reports/client health check-insIdeal Traits &amp;Skills&ndash;Technical Support Specialist Technical Competencies:&#9679; Strong technical literacy&mdash;comfortable understanding AI model outputs(e.g., detection confidence, false positives), API logs, and media formats&#9679; Experience in SaaS support or help desk environments (Zendesk, Jira, Fresh desk, etc.)&#9679; Capabilitytofollowstructureddiagnosticstepsandreconstructissuesusinglimitedclient informationBehavioral &amp; Cognitive Traits:&#9679; Excellentwrittenandverbalcommunication.Cantranslatetechnicaldetectionsinto clear, actionable advice for non-technical stakeholders&#9679; Empathy+patience&mdash;especiallygiventhatclientsmaybealarmedaboutdeepfake risks and want reassurance and clarity&#9679; Proactiveproblem-solving&mdash;doesn'tjustcloseticketsbutseeksrootcauses,trends, and latent issues&#9679; Organizational skills&mdash;able to manage multiple open cases, follow up, track resolutions, and escalate properlyProfessional Attributes:&#9679; Customer-firstmentality,withahighsenseofownershipoverclientsatisfaction&#9679; Integrity and discretion&mdash;dealing with potentially sensitive detection reports means maintaining confidentiality and trust&#9679; Reliability and consistency&mdash;follow-through on escalations, and ensure issues are not dropped&#9679; Alignment with the client&rsquo;s mission&mdash;believing in the importance of trust in the digital age and wanting to support a world where synthetic media risk is mitigatedJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Technical Support Specialist- US

Khereiji Showrooms Company Limited

<div>
 
 
 we are looking for candidates with medium-level experience, focusing on the following skills:
 
 
 <ol>
 <li>
 
 Maintenance of laptops and PCs (hardware and software).
 
 </li>
 <li>
 
 Basic networking knowledge.
 
 </li>
 <li>
 
 Good English communication skills.
 
 </li>
 </ol>
 
 
</div>

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