technical support specialist

Brix

<p><b>Role Description</b></p><p>This is a full-time Remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of customer support.</p><ul><li>Provide prompt and effective technical support to customers</li><li>Troubleshoot software, connectivity, and user-related issues</li><li>Document and track issues using our internal support system</li><li>Escalate unresolved issues to appropriate internal teams</li><li>Ensure a high level of customer satisfaction through clear communication and timely resolution</li><li>Follow up on open tickets to ensure closure and satisfaction</li><li>Contribute to our internal knowledge base and support documentation</li></ul><p><b>Qualifications</b></p><ul><li>Experience in a technical support role is a must</li><li>Technical Support and Troubleshooting skills</li><li>Customer Support and Customer Satisfaction skills</li><li>Strong Analytical Skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work completely remote with their computer, internet and headset.</li><li>College Graduate</li></ul><p>Industry</p><ul><li>Telecommunications</li></ul><p>Employment Type</p><p>Full-time<br/>Compensation<br/>2:3 $ per hour</p><p>Job Type: Full-time</p><p>Pay: E&pound;100.00 - E&pound;150.00 per hour</p><p>Experience:</p><ul><li>SLA: 2 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Technical Support Specialist

SimpleConsign

<p></p><div><div><div>As a Technical Support Specialist, you will be responsible for providing world-class software and hardware support to our rapidly-growing customer base.</div>
</div><div><h3 class="jobSectionHeader"><b>About SimpleConsign</b></h3>
<div><div>It&rsquo;s time the resale industry reaped the benefit of the innovation that has poured into the retail sector. SimpleConsign was designed for this. As the first and leading web-based inventory and POS system for consignment stores and consignors, SimpleConsign offers a user-friendly, feature-rich platform that helps store owners streamline operations, improve inventory tracking, and enhance the overall customer experience.
</div></div></div><div><h3 class="jobSectionHeader"><b>Description</b></h3>
<div><div><div>Job Title: Technical Support Specialist</div><div>
Reports to: Manager of Technical Support</div><div>
Department: Post-Sale Services</div><div>
Company: SimpleConsign</div><div>
Type: Full-time/Salaried</div><div>
Location: Columbia, MO (on-site)</div><div></div><div><br>
About Us:</div><div>
SimpleConsign is a leading provider of innovative and user-friendly SMB B2B software solutions designed to streamline inventory management and enhance retail operations. Our suite of products caters to the unique needs of small and medium-sized businesses, empowering them to thrive in the dynamic market landscape. As we continue to grow, we are seeking an ambitious and customer-centric Technical Support Specialist to join our team to ensure our customers receive optimal satisfaction by delivering high-quality and timely technical support.</div><div></div><div><br>
Job Description:</div><div>
The Technical Support Specialist plays a pivotal role at SimpleConsign, focusing on assisting customers with technical issues, providing thorough training, and ensuring the smooth operation of our software across various store environments. This role involves direct interaction with customers, solving problems in real-time, and contributing to the continuous improvement of our software solutions.</div><div></div><div><br>
Responsibilities:</div><ul><li>
Technical Support: Offer assistance for both software and hardware, resolving technical issues through email and over the phone while connected to the customer's computer via remote login</li><li>
Training: Educate users on the SimpleConsign software, tailoring the training to fit consignment, buy outright, and dealer mall store environments</li><li>
Collaboration: Work closely with the Manager of Technical Support and team to analyze customer issues, initiating corrective actions and contributing to the improvement of our application</li><li>
Triage: Troubleshoot, investigate and document suspected product-related issues and effectively communicate these to leadership and our product team</li><li>
Innovation: Utilize technology to enhance efficiency within the team and the software's usability for customers</li><li>
Availability: Willingness to work evenings and weekends on a rotating basis and be proactive in solving customer's problems, including making outgoing calls</li><li>
Documentation: Create and maintain FAQs and self-serve documentation to aid customers in answering and troubleshooting common questions and issues</li><li>
Performance: Maintain focus on efficiency by meeting or exceeding core KPI targets as defined by leadership</li></ul><div></div><div><br>
Requirements &amp; Qualifications:</div><ul><li>
BA/BS degree or similar college-level education</li><li>
Minimum of 1-2 years experience in a technical support or a similar role with a track record of excellence</li><li>
Customer-centric attitude with a heart of service</li><li>
Experience with Zendesk or other help desk-related platforms</li><li>
Comfortable troubleshooting hardware issues with receipt and label printers</li><li>
Proficient in both Windows and Mac environments, as well as web browsers and their extensions.</li><li>
Demonstrated ability to learn and become an expert on new software products quickly</li><li>
Excellent verbal and written communication skills, with a strong aptitude for problem-solving and conflict resolution</li><li>
Knack for synthesizing complex topics into easily understood information for others to understand</li><li>
Passionate about delivering exceptional customer service and driving customer feedback into a product improvements</li><li>
Creative, motivated, and capable of working effectively in a team to find resolutions and streamline customer support processes</li></ul><div></div><div><br>
Benefits:</div><ul><li>
Competitive salary and performance-based bonuses.</li><li>
Comprehensive health, dental, and vision benefits.</li><li>
401(k) retirement savings plan with 6% company matching.</li><li>
Professional development opportunities.</li>
Collaborative and innovative work environment.<br>
<li>
</li></ul><div></div><br>
<div>If you're a team player with a knack for technology and a commitment to customer success, we invite you to apply for the Technical Support Specialist role at SimpleConsign. Help us revolutionize how small and medium-sized businesses operate in the retail industry!</div><br>
<div></div>
</div></div></div><div><h4 class="jobSectionHeader"><b>Salary</b></h4>
<p>$50,000 - $53,000 per year</p></div></div>

eXtra (United Electronics Co.)

<div>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  We are seeking a highly skilled and certified Apple Technical Support &amp; Operations Specialist to join our team.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver Apple technical and compliance training to service personnel.
  </li>
  <li>
   Manage and oversee Apple GSX account operations.
  </li>
  <li>
   Handle daily technical escalations for various repair types and validate repair compliance.
  </li>
  <li>
   Prepare and enroll team members in Apple certification programs.
  </li>
  <li>
   Maintain up-to-date technical data, including software updates, service bulletins, and knowledge base resources across all technical centers.
  </li>
  <li>
   Ensure technical centers are properly equipped, organized, and operationally efficient.
  </li>
  <li>
   Analyze repair data to ensure compliance with Apple service standards.
  </li>
  <li>
   Proactively manage action plans for non-conformities and service improvements.
  </li>
  <li>
   Stay informed and contribute to readiness processes for new Apple product launches.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 3 years of proven professional experience with Apple products and services.
  </li>
  <li>
   Apple certifications such as ACIT, ACMT, or equivalent.
  </li>
  <li>
   Strong training and communication skills with the ability to educate technical staff effectively.
  </li>
  <li>
   Excellent analytical and problem-solving abilities.
  </li>
  <li>
   Ability to manage technical operations both onsite and remotely.
  </li>
  <li>
   Familiarity with Apple repair standards, GSX, and service protocols.
  </li>
 </ul>
 <p>
 </p>
</div>


Apple Technical Support Specialist

Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div><b>Req # </b></div><div>WD00092762
</div></div><div><div><b>Career Area: </b></div><div>Services
</div></div><div><div><b>Country/Region: </b></div><div>Egypt
</div></div><div><div><b>State: </b></div><div>Cairo
</div></div><div><div><b>City: </b></div><div>Cairo
</div></div><div><div><b>Date: </b></div><div>Wednesday, December 17, 2025
</div></div><div><div><b>Working Time: </b></div><div>Full-time
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Egypt - Cairo
</li></ul></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><div></div><div><br>
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div></div><br>
<div></div><br>
<div>This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit <b>www.lenovo.com</b>, and read about the latest news via our <b>StoryHub</b>.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements<br>
</b></h3></div></div><p></p><div><div><div><div><br>
<br>
<p>We are expanding our EMEA Technical Services organization and are looking for a highly motivated <b>Advanced Technical Support Specialist</b>, based in Cairo, to strengthen our support for Lenovo&rsquo;s strategic partners across the Middle East &amp; Africa region.</p><p>
This new role bridges is designed for a technically strong, customer-oriented engineer who is ready to take on a wider regional scope.<br>
The specialist will focus on supporting our partners, improving service quality, and ensuring rapid technical issue resolution while being ready to travel within the region when required.</p><p>
We are looking for a professional who combines hands-on technical expertise with excellent communication skills, especially in Arabic and English, and who thrives in a dynamic, customer-facing environment.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Provide enhanced technical support to Lenovo Authorized Service Partners (ASPs) and Business Partners across the region.</li><li>
Act as a bridge between L1.5 and L2, supporting complex hardware and software issues and escalating appropriately when needed.</li><li>
Work closely with partners, account teams, and customers to diagnose, replicate, and resolve advanced technical issues.</li><li>
Conduct on-site visits within the region when required to support investigations, partner enablement, or critical customer situations.</li><li>
Deliver Subject Matter Expert guidance to partners and internal Lenovo teams.</li><li>
Ensure timely, professional communication to maintain excellent partner satisfaction and strong customer experience.</li><li>
Collaborate with the broader Lenovo technical community to drive sustainable fix solutions.</li><li>
Support service quality initiatives, partner training, and continuous improvement of technical processes.</li></ul><p><b><br>
Position Requirements:</b></p><ul><li>
3+ years experience in technical support, field engineering, or a similar role.</li><li>
Strong knowledge of PC hardware, peripherals, troubleshooting methodologies, and system-level diagnostics.</li><li>
Experience with Microsoft OS deployment, Windows troubleshooting, and domain/server environments.</li><li>
Solid understanding of networking technologies (wired &amp; wireless). Networking certifications are an advantage.</li><li>
Experience with Linux, Android, Lenovo tools, or HW/SW testing is a plus.</li><li>
Excellent problem determination and analytical skills with a logical, methodical approach.</li><li>
Strong customer-facing and partner-facing communication skills (verbal and written).</li><li>
Fluent Arabic and English (mandatory).</li><li>
Ability and willingness to travel within the MEA region when necessary.</li><li>
Self-driven, well-organized, able to work independently and meet deadlines.</li><li>
Passionate about technology, service excellence, and continuous learning.</li></ul><div></div><div><div><b><br>
What We Offer:</b></div></div><div></div><div><br>
<ul><li><li>
Attractive compensation package</li></li><li><li>
An international team with a high focus on</li></li><li><li>
Diversity &amp; Inclusion</li></li><li><li>
A modern and flexible way of working to combine personal and professional life</li></li><li><li>
Flat structures and fast decision-making processes</li></li><li><li>
An open and stimulating environment within one of the most forward thinking IT companies</li></li></ul></div>
</div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Egypt - Cairo<br>
</li></ul></div></div><div></div><div><div><div><br>
<br>
<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Advanced Technical Support Specialist

JCDecaux Middle East

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Candidate will be performing the following tasks:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Provide Level 1 (L1) technical support for infrastructure issues including laptops, desktops, printers, scanners, and network devices
 </p>
 <p>
  &bull; Offer L1 support for digital platforms, including troubleshooting our in house CMS system
 </p>
 <p>
  &bull; Monitor and maintain computer systems and networks to ensure optimal performance and uptime
 </p>
 <p>
  &bull; Install, configure, and update operating systems, antivirus software, and productivity tools for new and existing users
 </p>
 <p>
  &bull; Manage inventory records for IT assets, including hardware lifecycle tracking and software license compliance
 </p>
 <p>
  &bull; Coordinate local IT procurement, vendor communication, and oversee external repairs or warranty claims
 </p>
 <p>
  &bull; Perform routine system backups and assist in data recovery procedures when needed
 </p>
 <p>
  &bull; Assist with user account setup, password resets, and access permissions in Active Directory or similar systems
 </p>
 <p>
  &bull; Maintain documentation of IT procedures, troubleshooting guides, and asset logs
 </p>
 <p>
  &bull; Conduct basic network diagnostics, such as checking connectivity, IP conflicts, and router/switch status
 </p>
 <p>
  &bull; Provide on-site and remote support using tools like Microsoft Teams, Remote Desktop, or helpdesk platforms
 </p>
 <p>
  &bull; Collaborate with regional or global IT teams to escalate issues and implement best practices
 </p>
 <p>
  &bull; Ensure compliance with IT policies, including data protection, acceptable use, and security protocols
 </p>
 <p>
  &bull; Support hardware upgrades, peripheral installations, and office moves or reconfigurations
 </p>
 <p>
  &bull; Assist in training end-users on new systems, tools, or updates to improve digital literacy
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SKILLS:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Qualification &amp; experience
   </em>
  </strong>
 </p>
 <p>
  &bull; Degree in Computer Science, Information Technology, or a related field
 </p>
 <p>
  &bull; 2-3 years experience in IT support, helpdesk, or technical services
 </p>
 <p>
  &bull; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
 </p>
 <p>
  &bull; Familiarity with Windows OS, basic command-line tools, and system settings
 </p>
 <p>
  &bull; Understanding of network fundamentals (IP addressing, DNS, DHCP, LAN/WAN)
 </p>
 <p>
  &bull; Experience with ticketing systems (e.g., Zendesk, Solarwinds, etc)
 </p>
 <p>
  &bull; Ability to diagnose and resolve hardware/software issues efficiently
 </p>
 <p>
  &bull; Strong communication and customer service skills to support non-technical users
 </p>
 <p>
  &bull; Organizational skills for managing multiple tasks, documentation, and inventory
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Personal skills
  </strong>
 </p>
 <p>
  &bull; Excellent communication skills (both written and verbal)
 </p>
 <p>
  &bull; Ability to work under pressure in a local/global context.
 </p>
 <p>
  &bull; Ability to troubleshoot new and critical technical issues as they arise.
 </p>
</div>


Talaat Moustafa Group

<div>
 <p>
  <strong>
   Duties and responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Serve as the first point of contact for employees seeking technical assistance over the ticket system, phone, or email and ensure they are resolved in a timely manner based on the daily priority list.
  </li>
  <li>
   Follow and implement the company's data security rules.
  </li>
  <li>
   Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
  </li>
  <li>
   Following up with clients to ensure the problem is resolved.
  </li>
  <li>
   Perform remote troubleshooting through diagnostic techniques.
  </li>
  <li>
   Evaluates system potential by testing the compatibility of new programs with existing programs.
  </li>
  <li>
   Diagnosing and solving Server software or applications faults (Antivirus Microsoft Office ..Etc.).
  </li>
  <li>
   Processing customer correspondence Handle escalated calls or escalated customer issues.
  </li>
  <li>
   Achieve Key Performance Indicator targets to meet business goals and objectives.
  </li>
  <li>
   Keep inventory of all IT equipment, software, and license users.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience of 1 year in a similar field.
  </li>
  <li>
   MCSA Certification is a preferred.
  </li>
  <li>
   N+ Certification is preferred.
  </li>
  <li>
   A+ Certification is preferred.
  </li>
  <li>
   Basic network troubleshooting is a must.
  </li>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Ability to handle tasks under pressure.
  </li>
  <li>
   Excellent English Commands.
  </li>
  <li>
   Strong documentation skills.
  </li>
  <li>
   An ability to follow internal processes.
  </li>
 </ul>
 <p>
 </p>
</div>


Samsung by Korn Ferry

<div><b>Company Description</b><p><br>
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.</p><p>
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.</p><p>
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.</p><p>
Join us at Samsung and find your opportunity to do what you can't.</p><b><br>
Job Description</b><p><br>
Samsung KSA is seeking a highly skilled and motivated Technical Support Specialist to join our Service team. In this role, you will be the technical backbone of our mobile service operations, ensuring that our customers receive world-class support. You will be responsible for bridging the gap between complex technical challenges and seamless service delivery, maintaining Samsung&rsquo;s position as the leader in mobile innovation within the Kingdom.</p><p><br>
This is a critical, high-impact role focused on maintaining service continuity, optimizing partner performance, and driving root-cause solutions in a fast-paced environment.</p><p><br>
Key Responsibilities:</p><ul><li>
Technical Leadership: Provide 1st and 2nd level technical support for the full range of mobile services and flagship devices.</li><li>
Operational Excellence: Monitor and manage the performance of service partners to ensure high-quality repair and support standards.</li><li>
SLA &amp; Incident Management: Own the lifecycle of service requests, incidents, and escalations, ensuring all are resolved within strictly defined SLAs.</li><li>
Cross-functional Collaboration: Act as the primary liaison between internal departments and external technical teams to resolve complex hardware and software issues.</li><li>
Analysis &amp; Prevention: Perform detailed root cause analysis (RCA) on recurring technical issues and implement corrective actions to prevent future occurrences.</li><li>
Quality &amp; Documentation: Maintain a robust technical knowledge base, including incident reports, standard operating procedures (SOPs), and training manuals.</li><li>
Reporting: Utilize Power BI and Microsoft Excel to create comprehensive dashboards and reports tracking KPIs and service quality trends.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Education: Bachelor&rsquo;s degree or Diploma in Telecommunications, Information Technology, Computer Science, or a related field.</li><li>
Experience: Hands-on experience in mobile technical support, telecom operations, or high-end electronics service.</li><li>
Ecosystem Knowledge: Strong technical understanding of mobile networks (5G/LTE), Android OS, and mobile device architecture.</li><li>
Technical Tools: Proficiency in service ticketing systems, network monitoring tools, and diagnostic software.</li><li>
Data Skills: Expert-level proficiency in Microsoft Excel and Power BI for reporting and data visualization.</li><li>
Soft Skills: Exceptional problem-solving skills, analytical thinking, and the ability to communicate technical concepts to non-technical stakeholders.</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Work Environment: Ability to work under pressure in a fast-paced, high-volume environment.</li><li>
Flexibility: Willingness to support on-call rotations or shifts as required to ensure service continuity.</li><li>
This role offers the opportunity to work with the latest mobile technology and contribute to continuous service enhancement initiatives at Samsung.</li></ul></div>

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