technical support specialist

FlairsTech

<div><div><div><div><p>Requirements and responsibilities</p><div><p><b>
Description</b></p><p>
A Sharegate Technical Support Specialist plays a crucial role in providing assistance and guidance to Customers and Partners who are experiencing technical issues with products or services. They are responsible for troubleshooting problems, identifying bugs, answering inquiries, and resolving issues in a timely / efficient manner. The Technical Support Specialist must have a strong understanding of the products or services they are supporting, as well as a customer centric mindset, excellent communication and problem-solving skills.</p><p><b>
Main Responsibilities</b></p><ul><li>
Provide technical assistance: Technical Support Specialist are responsible for assisting customers with technical issues, including troubleshooting, problem resolution, and maintenance such as software installation, hardware malfunctions, and network connectivity problems. They must be a ble to diagnose issues accurately and provide solutions in a clear and concise manner.</li><li>
Respond to customer inquiries: Technical Support Specialist must respond to customer inquiries via video conferences, phone, email, or chat in a professional and timely manner.</li><li>
They must be a ble to address customer concerns effectively and provide accurate information to help resolve issues.</li><li>
Document and track customer interactions: Technical Support Specialist are responsible for documenting all customer interactions, including the nature of the issue, the steps taken to resolve it, and any follow-up actions required. They must also track customer inquiries and resolutions to ensure that all issues are addressed promptly.</li><li>
Collaborate with other teams: Technical Support Specialist often need to collaborate with other teams, such as product development or engineering, to resolve complex technical issues. They must be able to communicate effectively with team members and provide detailed information to help facilitate prolem-solving.</li><li>
Stay up-to-date on product knowledge: Technical Support Specialist must stay informed about product updates, new features, and troubleshooting techniques to provide accurate and up-to-date information to customers.</li><li>
Provides actionable tips to our customers to solve any similar requests in the future. Provides recommendations and best practices while considering their unique business needs.</li><li>
Guides clients towards issue resolution to the best of their knowledge when it has been identified that the source of the issue is not our products.</li><li>
Manages clients' requests in Intercom and over out bound video meetings while maintaining quality and addressing the volume.</li><li>
Assumes a collaborative role in carrying out technical initiatives or projects via the acquired working knowledge and skills to perform these tasks.</li><li>
Helps identify clients that are at risk of churn and clients that present opportunities for expansion and escalates to the Sales team.</li><li>
Provides the Product teams with relevant feedback to improve the customer&rsquo;s product experience.</li></ul><p><b>
Skills and Knowledge</b></p><ul><li>
Experience with Sharegate (benefit)</li><li>
Understanding of Azure, SharePoint /M365 infrastructure is a must.</li><li>
Knowledge in Powershell (nice to have)</li><li>
Basic understanding of Networking</li><li>
Knowledge in Google (mail, calendar, drives, etc)</li><li>
Understands the concepts of Data Migration ( Microsoft 365 and Google)</li><li>
University Degree in Computer Related Discipline</li><li>
3-5 Years in a Enterprise Technical Support role</li></ul></div></div></div></div></div><div></div>

Technical Support Specialist

Ounce IT

<p></p><div><p><b>I.T.</b><b> takes a team.</b><b>&reg;</b></p><p></p><p><br>
info@OunceIT.com</p>
<p>
www.OunceIT.com</p><p></p><p><br>
205 Newbury Street</p>
<p>
Suite 202</p>
<p>
Framingham, MA 01701</p>
<p>
617.600.4605</p><p></p><p><br>
OunceIT and the water drop logo are trademarks of OunceIT, LLC</p><p></p><p><i><br>
Tier 1 Technical Support Specialist</i></p>
<p><i>
March 2026</i></p><p></p><p><b><br>
About Us</b></p><p></p><p><br>
OunceIT is rapidly expanding and we need to add <b>three </b>Tier 1 help desk positions to our bench of experienced and talented technicians. We offer fair compensation, benefits, an amazing work culture that believes in providing deliberately developmental career opportunities for high potential talent.<br>
</p><p></p><br>
<p><b>If you are a rockstar or could become a rockstar you will grow with OunceIT.</b></p><p></p><p><br>
OunceIT employees put people and relationships before tech tools &mdash; we&rsquo;re people people. Our clients are primarily k-12 independent schools in the greater Boston, Worcester and North Shore areas, but also include small to medium size businesses as well as home clients who recognize the value in our versatile team approach: While each of our staff have specialized skills and training, each team member learns to be a technological generalist, able to meet the needs of a wide variety of clients. We offer and continue to nurture a healthy culture and we walk the talk of our stated values of: Partnership, Trust, Accountability, Bravery, Integrity, and Delight.</p><p></p><p><br>
We believe that I.T. takes a team.&reg;</p><p></p><p><b><br>
About the Position</b></p><p></p><p><b><br>
Summary</b></p><p></p><p><br>
You will be supporting people and technology in a variety of independent schools in the metro Boston area. Our clients rely on Macs, Windows, handhelds, networks, cloud services, and servers. You will be trained and exposed to a wide variety of existing and emerging technologies including Cyber and AI. Although our office is in Framingham and moving soon to a larger location in Natick, you will not be tied to a desk. We offer variety, challenges and increased people, process and technology learning to develop your career. Once you have completed your onboarding training period you will be assigned to a championship team of onsite technicians who support a portfolio of schools and non-profits. You will LOVE your teammates and enjoy growing and learning together.</p><p></p><p><b><br>
Technical Skills</b></p><br>
<p></p><ul>
<li>
1-3 years years of relevant experience (time in an academic setting and/or MSP a plus)</li>
<li>Ability and willingness to support endpoints and infrastructure regardless of the OS (Windows v. macOS), hardware (Dell v. HP), hypervisor (VMware v. Hyper-V), etc.</li>
<li>Implementation and administration of commonly used SaaS solutions (O365, Gsuite, AWS/Azure, etc.)</li>
<li>Experience implementing and supporting network hardware (wireless networks, switches, routers, firewalls) and related services from the edge to the ISP.</li>
<li>Competence with concepts such as TCP/IP, DNS, DHCP, VLANs, VPN, iSCSI, RAID, etc.</li>
<li>Installation, configuration, and administration of current Microsoft Windows Server environments including: Active Directory, Exchange, file services, print services, group policy, etc. SQL experience is a plus, but not required.</li>
<li>Installation, configuration, and administration of current virtualization platforms (ideally VMware) and understanding of related best practices (backups, HA, DR, etc.)</li>
<li>Ability and willingness to troubleshoot complex server and workstation issues</li></ul><br>
<p></p>
<p><b>
Soft Skills</b></p><br>
<p></p><ul>
<li>
Ability and desire to learn- you have a solid understanding of Tier 1 technological concepts and are open-minded and curious to learn more.</li>
<li>Strong customer service skills, both in person and in remote settings. You enjoy serving customers ensuring their needs are met.</li>
<li>Ability to balance working autonomously and working as a member of a team</li>
<li>Positive attitude and approach to technical issues and challenges, as well as client interactions</li>
<li>Willingness to be a technical resource for other members of the team and ability to convert those instances of collaboration into teachable moments</li>
<li>Willingness to alternate between the fun complex projects, and the routine helpdesk tasks such as virus removal, print/save issues, migrations, etc.</li>
<li>Continued desire to further develop technical and non-technical skills including people, process management and leadership.</li></ul><br>
<p></p>
<p><b>
Other</b></p><br>
<p></p><ul>
<li>
Compensation for the position is commensurate with experience</li>
<li>Benefits include generous paid time off, excellent health insurance, retirement matching, and other perks</li>
<li>Access to a car is a necessity</li>
<li>We cannot pay for relocation costs</li></ul><br>
<p></p>
<p><b>
How to Apply</b></p><p></p><p><br>
If this sounds like the job for you, tell us why we should hire you and a little about your own experience and skills.</p></div>

Johnstone Supply

<div><p><b>Now is the best time to join Johnstone Supply.</b> The Technical Support Specialist is responsible for The Technical Support Specialist is responsible for leading, developing, and implementing structure for technical sales support, training, and warranty. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service.<b> Johnstone is growing, and so can you.</b></p><p></p><p><b><br>
Position responsibilities:</b></p><ul><li>
Develop guidelines and tools to meet the growing demand for technical sales support.</li><li>
Provide technical support and troubleshooting for our customers and our employees.</li><li>
Assist in &ldquo;on-site field support&rdquo; for trouble jobs but refrain from touching, modifying, repairing or installation of product.</li><li>
Create and Implement technical training for customers and employees to better understand the fundamentals of air conditioning and the installation guidelines for our HVAC equipment.</li><li>
Assist Branch Managers and Account Managers in closing sales opportunities with larger dealers of equipment. Provide technical training for customers as part of an in-house service to capture and retain sales.</li><li>
Develop structure for warranty process and unit exchanges to reduce warranty transactions. Reducing warranties will allow for greater customer service and limited labor hours in the warranty pipeline.</li></ul><p></p><p><b><br>
Position requirements:</b></p><ul><li>
High school degree or equivalent (i.e. GED) required; B.A. or A.A. in related field preferred.</li><li>
5+ years of HVAC field service experience.</li><li>
Must possess excellent communication and interpersonal skills.</li><li>
Ability to define problems, collect data, establish facts and draw valid conclusions.</li><li>
Must have demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.</li><li>
Ability to make business decisions by an analytical as well as creative process.</li><li>
Proficient in Word, Excel and PowerPoint</li><li>
Excellent interpersonal and communication skills, both written and oral, with ability to communicate proficiently in English in both formats</li></ul><p></p><p><br>
Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors &amp; values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:</p><ul><li><b>
Safety:</b> Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.</li><li><b>
Customer Focused:</b> Take the perspective of those we serve, anticipate their needs, and responding quickly.</li><li><b>
One Team:</b> We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.</li><li><b>
Own It:</b> Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.</li><li><b>
Innovate:</b> Embrace and create change that drives continuous improvement and customer-valued solutions</li></ul><p></p><p><br>
At Johnstone Supply, we recognize that our employees&rsquo; growth, well-being, and success drives the company&rsquo;s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:</p><ul><li>
Paid Time Off (PTO) &ndash; 3 weeks of PTO for individual contributors and 4 weeks for leaders</li><li>
Safe Harbor 401(k) &ndash; 100% employer match up to 5% of base pay and immediately vests</li><li>
Holiday pay &ndash; we recognize and pay our employees for 7.5 holidays per year</li><li>
Employer subsidized medical, dental, and vision plans.</li><li>
24/7 Access to virtual care/telehealth options, and Parental Time Off</li><li>
Flexible spending accounts (FSA)</li><li>
$100 wellness reward for completing annual health check-up</li><li>
Employee Assistance Program (EAP) for you, and your family</li><li>
Coverage for chiropractic, acupuncture, and massage therapy services</li><li>
Tuition reimbursement, up to $5,250 per year</li><li>
Employee referral bonus program &ndash; earn up to $4,000 per year</li><li>
Employee service milestone recognition program</li><li>
Variety of incentive plans for employees</li><li>
Bi-weekly pay days on every other Friday</li><li>
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees</li></ul><p></p><p><br>
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement &amp; investment in our people is only matched by our commitment to superior customer experience.</p><p>
Johnstone Supply is North America&rsquo;s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.</p><p>
 EOE &amp; E-Verify Participating Employer.</p></div>

Selligent Marketing Cloud

<div><div>The Company:</div><div>
Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London.</div><div><br>
The Role:<br>
We are seeking a passionate and solutions-oriented Technical Support Specialist who thrives on delivering exceptional user experiences. This role is ideal for someone who enjoys diving into technical challenges, empowering customers, and collaborating across teams to improve products and processes. You will play a critical role in helping customers succeed with our marketing technology platforms while serving as a voice of the customer internally.</div><div></div><div><br>
What You&rsquo;ll Do:</div><ul><li><div>
Develop deep expertise in our product suite to confidently support customer needs</div></li><li><div>
Respond to customer inquiries via email and phone in a timely, accurate, and personable manner</div></li><li><div>
Research, troubleshoot, and resolve technical issues, including complex or advanced cases</div></li><li><div>
Provide best practice guidance to customers using our email marketing and automation tools</div></li><li><div>
Escalate cases appropriately and collaborate cross-functionally to drive resolution</div></li><li><div>
Share customer insights with Product and internal teams to enhance the in-app user experience</div></li><li><div>
Maintain and contribute to internal documentation and knowledge resources</div></li><li><div>
Stay current on new product features, updates, and evolving support processes</div></li></ul><div></div><div><br>
About You:<br>
You are passionate about delivering excellent customer service and doing what it takes to help customers succeed. You are technically savvy and enjoy researching and solving complex problems. You are a strong communicator who can convey clarity, personality, and empathy both over the phone and in writing. You thrive in collaborative environments, welcome feedback, and are eager to continuously learn and improve.</div><div></div><div>
Ideal Qualifications:</div><ul><li><div>
1&ndash;2 years of experience in customer support or technical support roles</div></li><li><div>
Experience in customer-facing environments</div></li><li><div>
Strong problem-solving and troubleshooting skills</div></li><li><div>
Demonstrated ability to manage multiple priorities in a fast-paced environment</div></li><li><div>
Team-oriented mindset with a focus on collaboration and continuous improvement</div></li><li><div>
Experience working in a remote or distributed team environment</div></li></ul><div></div><div>
Nice to Have:</div><ul><li><div>
Experience with Salesforce or similar CRM tools</div></li><li><div>
Experience working with SaaS platforms</div></li><li><div>
Familiarity with Slack and Google Workspace</div></li><li><div>
Exposure to AI chatbots or AI-driven support tools</div></li></ul><div></div><div>
Location Eligibility</div><div>
This position is eligible for hire in the following US states: Arizona, California, Florida, Georgia, Michigan, New York, North Carolina, Tennessee, Texas, and Virginia.</div><div><br>
Compensation &amp; Benefits</div><div></div><div>
Compensation:</div><div><br>
The base salary range for this role is $43,000 -$45,000 annually.</div><div>
The compensation range represents the pay the Company reasonably expects to offer for this position. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and applicable law.</div><div></div><div>
Benefits:</div><ul><li><div>
Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance</div></li><li><div>
Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.</div></li><li><div>
Paid Volunteer Time</div></li><li><div>
401k plan with a company match on your contributions.</div></li><li><div>
Employee-centric and supportive remote work environment with flexibility.</div></li><li><div>
Support for life events including paid parental leave.</div></li></ul></div>

Brookfield Properties

<div><div>Location</div><div></div>
Key Tower - 127 Public Square<div></div><div>
Job Description</div><div></div><div><div>
We Are Brookfield Properties:</div></div><div>
At Brookfield Properties, our people are the foundation of our success.</div><div></div><div>
The Brookfield Properties Corporate team brings together subject matter experts who lead with confidence, adaptability, and resourcefulness. The corporate group works across all sectors of Brookfield&rsquo;s real estate business &ndash; including housing, logistics, hospitality, office, and retail &ndash; collaborating with our best-in-class asset managers.</div><div></div><div>
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.<br>
<br>
This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT.</div><div><br>
Responsibilities</div><ul><li>
Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.</li><li>
Service Desk shifts: 7:00 AM&ndash;4:00 PM, 8:00 AM&ndash;5:00 PM, and 8:30 AM&ndash;5:30 PM.</li><li>
Deliver remote support using industry-standard tools to resolve technical issues efficiently.</li><li>
Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.</li><li>
Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.</li><li>
Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.</li><li>
Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.</li><li>
Evaluate software and hardware compatibility to support system upgrades and application rollouts.</li><li>
Engage with external vendors for escalated issue resolution beyond internal support capabilities.</li><li>
Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.</li><li>
Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.</li><li>
Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.<br>
</li></ul><div>
Qualifications</div><ul><li>
High School Diploma or GED required.</li><li>
Minimum of 2 years of experience in an IT support role.</li><li>
Experience working in a call queue environment is a plus.</li><li>
Familiarity with ServiceNow preferred.</li><li>
Demonstrated understanding of IT concepts and processes within an ITIL framework.</li><li>
Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.</li><li>
Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.</li><li>
Proven ability to collaborate effectively across technical teams and resolver groups.</li><li>
Excellent verbal and written communication skills.</li><li>
Commitment to representing the IT department professionally and positively in all business interactions.</li><li>
General awareness of cybersecurity best practices and ability to provide basic guidance to end users.</li></ul><div></div><div><div>
Your Career @ Brookfield Properties:</div></div><div>
At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people.</div><div></div><div>
End your job search and find your career today, at Brookfield Properties.</div><div></div>
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.<div></div><div>
#BPUS</div></div>

Submittable

<div><div><p>At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run <b>30,000 programs</b>, welcomed <b>1.2 million applicants</b>, and facilitated the distribution of <b>more than $10 billion</b> in funding through our products on behalf of our clients.</p>
<p>
We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity &amp; Social Justice, Children &amp; Education, Creative &amp; Arts, Health &amp; Wellness, Economic Justice &amp; Opportunity, and Environment &amp; Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change.</p></div><p>
We're looking for an experienced <b>Technical Support Specialist</b> to join our growing Support team at Submittable. In this role, you'll do more than just solve tickets; you will enhance and nurture the customer experience by providing fast, thoughtful solutions to technical challenges. You'll partner closely with our Customer Success team to ensure our users are maximizing the platform's potential and achieving their goals.</p>
<p>
While your primary responsibilities are providing our users with a great experience, you will also have the opportunity to learn about, and contribute to, the evolution of our support model, offerings, and client-centric approach.</p>
<p>
This is a full-time position reporting to the <b>Manager of Support Services.</b></p>
<p><b>
How You'll Make an Impact:</b></p>
<ul>
<li><b>Become a Platform Expert:</b> Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out.</li>
<li><b>Advocate for the User:</b> Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey</li>
<li><b>Solve Problems in Real-Time:</b> Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions.</li>
<li><b>Guide and Empower:</b> Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience.</li>
<li><b>Anticipate Needs:</b> Proactively address customer concerns before they happen</li>
<li><b>Keep Resources Sharp:</b> Maintain the accuracy of our customer help resources as our product continues to evolve.</li>
<li><b>Bridge the Gap to Product:</b> Identify, test, and report software &quot;bugs&quot; and relay customer enhancement requests to our Product team to help build a better Submittable.</li>
</ul>
<p><b><i>What We're Looking For:</i></b></p>
<ul>
<li><b>1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred</b></li>
<li><b>Incredible Communication:</b> You can translate complex technical concepts into clear, friendly, and actionable advice.</li>
<li><b>A Natural Problem-Solver:</b> You have outstanding troubleshooting skills and a passion for &quot;the why&quot; behind a technical issue.</li>
<li><b>Tech Savvy:</b> You have a general understanding of the software development life cycle and the tools that power it.</li>
<li><b>Ability to Work Well Under Pressure:</b> You thrive in a fast-paced environment and can manage multiple priorities without losing your cool.</li>
<li><b>Platform Experience:</b> You have a comprehensive understanding of Help Desk platforms and Live Chat tools.</li>
<li><b>Bonus Points:</b> Proficiency in data tools like Excel, Tableau, Looker, or Google Sheets is a major plus.</li>
<li><b>Extra Credit:</b> A basic understanding of at least one programming language will help you hit the ground running with our more technical queries.</li>
</ul>
<p><b>Location: </b>This is a remote, U.S.-based role and you must live and reside in the U.S. full-time.</p>
<p><b>
Salary Details:</b> The annual salary for this position is $55,000 - $60,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location.</p><div><p>
We are interested in every qualified candidate eligible to work in the United States; however, <b><i>we cannot accommodate scholastic or employment visas at this time</i></b>. In addition, we are not able to consider applicants who reside in the following states: <b>Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming.</b></p>
<p></p>
<h3 class="jobSectionHeader"><b>Why Submittable?</b></h3>
<p>
Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change.</p>
<p>
At Submittable, you'll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply!</p>
<p><b>
Benefits:</b> We are proud to offer highly competitive benefits to our full-time employees, including:</p>
<ul>
<li>Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts</li>
<li>401(k) plan with employer match starting day one</li>
<li>Equity stock options to share in our success</li>
<li>Flexible hours, remote work options, and generous vacation and sick leave</li>
<li>Paid parental leave for mothers, fathers, and adoptive parents</li>
<li>Professional development stipends to support your career growth</li>
<li>Opportunities to participate in community outreach and volunteer programs</li>
<li>Monthly company-sponsored happy hours and gatherings to connect and unwind</li>
</ul><h3 class="jobSectionHeader"><b>Our Commitment to Inclusion &amp; Belonging</b></h3>
<p>
At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture.</p>
<p>
We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good.</p>
<p>
As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background.</p>
<h3 class="jobSectionHeader"><b>
About Our Process</b></h3>
<p>
Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I.D. Verification and answer a few questions early allows us to move through the process more quickly.</p>
<h3 class="jobSectionHeader"><b>
Let's Talk About AI:</b></h3>
<p><b>
Guidelines for using AI in our Hiring Process:</b> At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know.</p>
<p><b>
For additional information and guidance on leveraging AI to prepare for interviewing at Submittable, please click</b><b> here</b><b> to view our AI policy.</b></p>
<p>
We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you.</p></div></div><p></p>

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div>
<p><b>
About the Role:</b></p>
<p>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both German and English.</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li>Provide bilingual German &amp; English Email, Chat, and Voice Support - Answer inbound inquiries coming through Motive's support hotline, live chat feature, or support email address during European business hours</li>
<li>Customer Service Analysis - Collect customer support requests and bugs, and relay findings to the product and engineering teams to address these issues</li>
<li>System Evaluation - Evaluate our existing tools and work with engineering to develop tools to enable this function to scale</li>
</ul>
<p><b>What We're Looking For:</b></p>
<ul>
<li>Bilingual or Native speaker in German and English (US)</li>
<li>Skilled in written communication (both German and English)</li>
<li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Comfortable working in European time zones, with flexibility to support other time zones if needed</li></ul></div><br>
<p>
</p><div><p><i>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Technical Support Specialist - German

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