technical support specialist

Grand Canyon University

<div><div>Grand Canyon University is seeking a customer‑focused and tech‑savvy Technical Support Specialist to provide exceptional support to students accessing their online classroom environment. This role is essential in ensuring that students receive timely, accurate, and solution‑oriented assistance through phone, email, live chat, and social media channels. The Technical Support Specialist plays a key part in supporting student success by troubleshooting technical issues, guiding users through system navigation, and delivering a positive and professional support experience.
This position requires strong communication skills, the ability to work efficiently in a high‑volume call center environment, and a commitment to delivering service that reflects GCU&rsquo;s mission and student‑centered values. The Specialist will collaborate with internal teams to resolve complex issues, maintain detailed documentation, and consistently meet performance and quality standards. This role supports students during the 3PM&ndash;12AM shift and requires adaptability, patience, and a desire to help learners overcome technical barriers.</div>
ESSENTIAL FUNCTIONS (include, but are not limited to, the following:<ul><li>
Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.</li><li>
Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.</li><li>
Handles advanced issues related to browser troubleshooting for supported applications.</li><li>
Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.</li><li>
Works with team members and other GCU departments on behalf of the customer to resolve issues.</li><li>
Consistently meets first contact resolution metrics.</li><li>
Works alternate shift hours as assigned to handle the call in/ticket requests.</li><li>
Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.</li><li>
Determine when to escalate issues to management level for assistance.</li><li>
Inform management of persistent and recurring issues</li><li>
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues</li><li>
Comfortably navigate multiple applications to research solutions</li><li>
Multitask in systems while patiently providing step-by-step instructions</li><li>
Calmly provide conflict resolution</li><li>
Navigate frustrated customer situations</li><li>
Work independently with discipline in a virtual environment</li><li>
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.</li><li>
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment</li></ul>
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, &amp; ABILITIES:<ul><li>
Must have a customer-focus, service orientation and professional and courteous manner.</li><li>
Ability to work on simultaneous multiple cases effectively</li><li>
Solid problem solving/trouble shooting skills with strong attention to detail.</li><li>
Able to demonstrate personal ownership of all customers&rsquo; issues and follow through to obtain desired results</li><li>
Skilled in determining why and how, what steps or procedures are required in problem resolution.</li><li>
Ability to learn University E-Learning software and applications.</li><li>
Ability to function in a fast-paced call center environment</li><li>
Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.</li><li>
Excellent communication skills, written and verbal, to transmit information accurately and understandably.</li><li>
Team player with adaptability to changes in workload, systems, and processes.</li><li>
The ability to multi-task, prioritize, and remain detail-oriented.</li><li>
Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.</li></ul>
EDUCATION &amp; EXPERIENCE:<ul><li>
Call center or technical support experience highly desirable.</li><li>
Must be able to pass pre employment background check.</li><li>
Previous experience with University e-learning environments and software preferred but not required.</li></ul>
#INDLOPESUP</div>

Technical Support Specialist

Cronysoft

We're Hiring at CronySoft - Technical Support SpecialistKey ResponsibilitiesYou will handle daily customer support and technical troubleshooting for POS and Backoffice workflows, including billing, returns, shift closing, inventory, purchasing, reporting, and user access. You will log and manage customer cases in the ticketing system, follow up until resolution, and escalate complex issues to internal teams with complete documentation. You will also support customers during urgent situations, guide non-technical users with clear instructions, and maintain professional communication throughout the support process.Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum 2/3 years experience in Technical Support, Application Support, Helpdesk, or similar role.</li><li>Excellent English communication (spoken and written) is mandatory.</li><li>Strong troubleshooting and customer handling skills with a calm and professional attitude.</li><li>Comfortable working night shift and supporting USA-based customers.</li><li>Experience using ticketing/CRM tools (Zendesk, Freshdesk, Zoho, Jira, Intercom, Salesforce, or similar).</li><li>Working knowledge of POS, retail workflows, inventory, warehouse operations, ERP, or SaaS support is a strong plus.</li><li>Basic technical knowledge of Windows troubleshooting, networking concepts, and remote support tools (TeamViewer/AnyDesk).</li><li>SQL or database understanding is a plus for validation and troubleshooting.</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Yearly Festival Bonus</li><li>Performance Based Bonus</li><li>Paid Leaves</li><li>Growth opportunity in an international customer support environment</li><li>Structured training on our products and workflows</li><li>Professional, performance-driven workplaceHow to Apply</li></ul>Send your resume to Recruiter@cronysoft.com Subject: Technical Support Specialist (Night Shift)Pay: Rs99,999.00 - Rs299,999.00 per monthWork Location: In person

Plustek Technology Inc

<div><div><div>Job Title: Technical Support Specialist</div><div> 
</div>
<div>We are looking for a teammate in the Technical Support Specialist position who is a responsible, patient, and energetic technical problem solver. The primary role is to provide outstanding service and support to our customers.</div>
<div></div>
<div>Job Duties</div>
<ul><li>To provide proactive technical support and services for customers who need assistance on all company products via telephone calls, email, live chat, and FAE ticketing systems;</li>
<li>To provide technical support services to enhance the company&rsquo;s image and to satisfy customer needs;</li>
<li>To provide answers to customers by identifying problems, researching solutions, and guiding the client through corrective steps;</li>
<li>Work with clients remotely with or without remote assistance software;</li>
<li>To provide customer service includes product testing, RMA shipment delivery &amp; tracking, evaluation delivery &amp; return;</li>
<li>Collect field feedback and follow up issue tracking;</li>
<li>Co-work with the product team for issue tracking and follow-up;</li>
<li>Document solutions with FAQs and &ldquo;How-To&rdquo; documents;</li>
<li>Record each incident into the system and provide weekly and monthly reports;</li>
<li>Other tasks assigned</li>
</ul><div>Requirements</div>
<ul><li>Associate or bachelor&rsquo;s degree or equivalent combination of training and experience</li>
<li>2 - 3 years of Technical Support and related experiences</li>
<li>Familiar with Windows, Mac OSX, Android, and iOS</li>
<li>Experience in surveillance is a PLUS</li>
<li>Excellent phone, written, and oral communication skills</li>
<li>Motivated and a fast learner</li></ul></div></div>

Partnership For Strong Families Inc

<div>The Technical Support Specialist is responsible for front-line support of all office computers, mobile devices, printers, and network devices. Responsible for working with other IT staff in installing, maintaining, and troubleshooting technical equipment and supporting employees of PSF, affiliated entities, and contracted partners. This position reports to the Technical Support Supervisor.
ESSENTIAL JOB FUNCTIONS<ul><li>
Provides Level 1 and 2 support to all PSF, affiliated entities, and contracted partners.</li><li>
Sets up, maintains, tests, installs, and repairs personal computers, mobile devices, networks, and related equipment.
</li><li>Installs add-on computer peripherals, tests for correct functioning, and makes all appropriate network connections.
</li><li>Installs, patches, and upgrades Windows operating systems and Windows-based software and hardware.</li><li>
Performs in-person and remote support of all PSF, affiliated entities, and contracted partners.</li><li>
Sets up and supports wireless systems.</li><li>
Provides IT training to new hires as needed.</li><li>
Displays understanding of, and sensitivity to, service population&rsquo;s cultural and socioeconomic characteristics.</li><li>
Performs other related job duties as assigned.
</li></ul>The position may involve acquiring, accessing, using, and safeguarding Protected Health Information according to applicable law and agency Policies and Procedures for Protected Health Information.
Education and Experience:
High school diploma or equivalent; and (1) year of related experience; or an equivalent combination of education and experience.
Special Qualifications:
One technical Certification (i.e., CompTIA, Microsoft Certified Professional) preferred.
Possession of a valid, State of Florida driver&rsquo;s license to operate the motor vehicle operated; Requirement exists at the time of hire and as a condition of continued employment.</div>

Solutionreach

<div>Description:

A Technical Support Specialist is not your typical person in a client-facing role. Our Technical Support Specialists rectify existing problems and troubleshoot potential problems, while utilizing excellent, in-depth knowledge of company products.
They are innovative, enthusiastic, and creative problem solvers with the knack for troubleshooting technology. In addition to troubleshooting, they will act with full ownership meaning they discuss the benefits our software offers to assist our clients with their practices. This position will contribute to the growth by interacting with medical and healthcare professionals, staff and administrators to train them on our technology. Providing exceptional support for new clients and on-going support and training to current clients is one of our three-fold objectives as a company.
Requirements: 
DUTIES AND RESPONSIBILITIES<ul><li>
Responding to inbound client calls, chats and cases regarding client specific products while troubleshooting our software</li><li>
Act with determination and full ownership to resolve all cases with importance on first contact resolution</li><li>
Develop an understanding of product knowledge, architecture, and solutions</li><li>
Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice&rsquo;s needs</li><li>
Exhibit a speed to success through effective troubleshooting</li><li>
Highlight the ability to resolve synchronization software functioning issues</li><li>
Responsible for managing cases and ensuring timely resolution of client concerns</li><li>
Provide expert advice to assist clients with the health of their business through using Solutionreach software</li><li>
Demonstrate drive for the success of our client&rsquo;s practices</li><li>
Must be able to effectively solve software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution</li><li>
Responsible for empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase by searching and locating their answers together</li><li>
Effectively communicate with the client base via phone email and chat</li></ul>
A BIT ABOUT YOU<ul><li>
At least 2+ years experience in the field of technology with additional customer service experience</li><li>
Proficient and experienced in Windows workstation and server environments</li><li>
Strong communicator and social skills</li><li>
Familiar with one or more database types</li><li>
Able to troubleshoot, test, report, document, install, and train on software</li><li>
Strong written and verbal communication skills</li><li>
Tech savvy with an understanding of how medical practice needs can be better supported through technology</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Prior experience in the Saas industry</li><li>
Prior consultant experience in assisting customers to utilize software effectively</li><li>
Knowledge of OS workstations and server environments</li><li>
Command prompt and terminal command knowledge</li><li>
Other related medical software and/or technology experience</li><li>
Medical office experience working with PM/EMR/HER software on a day-to-day basis</li><li>
Prior case/account management
</li></ul>Where is this role physically located? If you live 50 miles or less from Lehi, Utah this role is hybrid- in the office 2-3 days a week and the rest of the week working from home. If you live 50+ miles from Lehi Utah, this role is remote.
What is the selection process?<ul><li>
A phone call with Manager of Talent Acquisition</li><li>
A video interview with the Team Lead</li><li>
A video interview with Manager of Customer Care</li></ul>
Solutionreach, Inc. is an equal opportunity employer and E-Verify participant. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.</div>

Milestone Technologies

<div><div><div><div><div><h2 class="jobSectionHeader">Company Overview</h2>

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. 
 
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. 
<h2 class="jobSectionHeader">
Job Overview</h2> 
We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.
The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.
Key Responsibilities<ul><li>
Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.</li><li>
Troubleshoot common hardware, software, and access-related issues for end users.</li><li>
Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.</li><li>
Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.</li><li>
Support users across multiple operating systems including Windows, macOS, and ChromeOS.</li><li>
Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.</li><li>
Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.</li><li>
Document troubleshooting activities and follow established operational procedures and service standards.</li><li>
Assist with workstation setup, onboarding activities, and equipment preparation when required.</li><li>
Participate in ongoing learning opportunities to expand technical and customer support capabilities.</li></ul>
 Preferred Skills 
<ul><li>
Strong interpersonal, communication, and customer service skills.</li><li>
Interest in information technology, technical troubleshooting, and end-user support.</li><li>
Ability to work collaboratively in a team-oriented environment.</li><li>
Comfortable learning new technologies, tools, and processes.</li><li>
Organized, dependable, and able to manage multiple support requests effectively.</li><li>
Prior experience in customer-facing IT roles is helpful but not required.</li></ul>
 Qualifications<ul><li>
Exposure to enterprise support environments or help desk operations.</li><li>
Familiarity with ServiceNow or similar ticket management platforms.</li><li>
Basic understanding of networking concepts such as wireless connectivity and remote access solutions.</li><li>
Experience using or supporting mobile devices and modern workplace technologies.</li></ul>
What We Offer<ul><li>
Opportunity to launch and grow a career in IT support and operations.</li><li>
Collaborative environment with mentorship from experienced technical professionals.</li><li>
Hands-on experience supporting enterprise technologies and end-user environments.</li><li>
Career development opportunities, training, and internal growth potential.</li></ul><h2 class="jobSectionHeader"> 
Compensation</h2>

Estimated Pay Range: 
 
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. 
<h2 class="jobSectionHeader">
Our Commitment to Diversity &amp; Inclusion</h2>
<div>
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 
 
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
 
 
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</div></div></div></div></div></div>

Associate Technical Support Specialist

<div>
 
 
 LHH is seeking
 
 a detail-oriented and customer-focused
 
 Technical Customer Service Process Clerk
 
 to support a fast-paced service and operations team. This role is ideal for someone who excels in high-volume communication, enjoys coordinating logistics, and thrives in an organized, team-driven environment.
 
 
 This is a contract-hire opening within manufacturing.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle a high volume of incoming calls, routing and resolving inquiries efficiently
 </li>
 <li>
 Coordinate service requests and dispatch field technicians as needed
 </li>
 <li>
 Process customer purchase orders and service-related documentation accurately
 </li>
 <li>
 Respond to customer inquiries via phone and email in a timely, professional manner
 </li>
 <li>
 Track shipments and ensure timely delivery of parts and equipment
 </li>
 <li>
 Support inventory management activities, including transfers and returns
 </li>
 <li>
 Process return authorizations (RMA) and maintain accurate records
 </li>
 <li>
 Provide updates to internal teams and field personnel on order and inventory status
 </li>
 <li>
 Follow up with customers after service completion to ensure satisfaction
 </li>
 <li>
 Assist with front desk coverage and general administrative support as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Prior experience in a high-volume customer service, call center, or administrative role
 </li>
 <li>
 Strong multitasking skills and ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Proficiency in Microsoft Office (Outlook, Word, Excel)
 </li>
 <li>
 High level of accuracy in data entry and documentation
 </li>
 <li>
 Strong organizational and problem-solving abilities
 </li>
 <li>
 Comfortable navigating multiple systems; typing speed of 40+ WPM preferred
 </li>
 <li>
 Experience with order processing, inventory, or basic accounting is a plus
 </li>
 </ul>
 
 
 
 
 
 Why This Role
 
 
 <ul>
 <li>
 Opportunity to join a stable, growing organization with global reach
 </li>
 <li>
 Hands-on experience coordinating customer service, logistics, and operations
 </li>
 <li>
 Collaborative team environment with strong support structure
 </li>
 <li>
 Long-term opportunity with room for growth and development
 </li>
 </ul>
 
 
</div>

Search 10000+ Technical support specialist jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 technical support specialist jobs Near Me

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Associate Technical Support Specialist

Technical Support Specialist