technical support specialist

Acteon North America

<div>
 
 
 About the Company
 
 
 
 ACTEON NAM., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recalls, transfers, leaves of absence, compensation, and training.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 The Technical Support Representative will report directly to the Technical Support Manager. This position is 100% in office, and reports daily to our Mount Laurel, NJ head office. The role requires an in-depth knowledge of our products and the ability to troubleshoot advanced issues remotely, ensuring high levels of client support. As a Technical Support Specialist at Acteon North America, you will handle complex technical inquiries related to our dental imaging and CBCT equipment.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 High proficiency in understanding dental imaging products, CBCT equipment, including technical specifications, and advanced functions of software and equipment components.
 </li>
 <li>
 Experience with detailed diagnostic procedures and troubleshooting for both Acteon equipment and OEM products remotely.
 </li>
 <li>
 Proficiency in resolving complex technical issues, including hardware adjustments and software configurations.
 </li>
 <li>
 Understanding of regulatory compliance and safety standards in the dental equipment and imaging software sectors.
 </li>
 <li>
 Familiarity with remote installation processes and routine maintenance of dental imaging software and hardware.
 </li>
 <li>
 Excellent communication skills and responsibility for managing mid-level escalations.
 </li>
 <li>
 Tracking of customers assisted in our support database.
 </li>
 <li>
 Comfortable with frustrated individuals, remains calm, and deescalates callers to resolve their issues.
 </li>
 <li>
 Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action.
 </li>
 <li>
 May provide guidance and assistance to entry-level professionals and/or support employees.
 </li>
 <li>
 Performs other related duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Education: Associate&rsquo;s degree in information technology, Computer Science, or related field preferred; Bachelor&rsquo;s degree preferred.
 </li>
 <li>
 Experience: Minimum of 3 years in technical support, with at least 2 years focused on dental imaging technology or similar medical equipment.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Technology savvy with hardware/software demonstration and integration of equipment.
 </li>
 <li>
 Excellent verbal, written and presentation skills, and proven ability to be self-managed, organized, and detailed.
 </li>
 <li>
 Work well independently and as a team player.
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 ACTEON NAM., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
 
 
 
</div>

Technical Support Specialist

EarthCam Inc

<div>Who We Are
EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites&mdash;anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.
Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.
We&rsquo;re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.
Job Description
EarthCam is seeking an Entry-Level Technical Support Specialist to support and maintain camera-based and IP video systems. This role focuses on diagnosing technical issues, assisting with system functionality, and providing structured technical guidance to customers, partners, and internal teams.
The position offers hands-on exposure to hardware, software, and networking concepts, serving as a foundational role for individuals beginning a career in technical support, systems operations, or IT services.
Responsibilities<ul><li>
Provide Level 1 technical support for camera-based and IP video systems</li><li>
Assist with troubleshooting hardware, software, and basic network connectivity issues</li><li>
Respond to technical inquiries and document issues using ticketing systems</li><li>
Gather and analyze information to identify symptoms and potential root causes</li><li>
Follow established troubleshooting procedures and escalation paths</li><li>
Guide users to appropriate documentation, knowledge base articles, and digital resources</li><li>
Support system setup, configuration, and basic diagnostics under guidance</li><li>
Maintain accurate records of technical issues, actions taken, and resolutions</li><li>
Participate in training to build knowledge of products, systems, and support standards</li></ul> 

Requirements 
Who You Are<ul><li>
Interested in building a career in technical support or IT</li><li>
Comfortable learning new technologies and following structured processes</li><li>
Able to explain technical concepts clearly to non-technical users</li><li>
Detail-oriented, organized, and dependable</li><li>
Calm and professional when working through technical problems</li><li>
Collaborative team player with a strong service mindset</li><li>
Able to work independently while knowing when to escalate issues</li></ul>
Qualifications<ul><li>
0&ndash;1 year of technical support, help desk, or related experience (internships, coursework, or projects welcome)</li><li>
Associate&rsquo;s degree, technical certification, or relevant coursework in IT, Networking, Computer Science, or a related field preferred</li><li>
Basic understanding of computer hardware and operating systems and networking fundamentals (IP addressing, connectivity, basic TCP/IP)</li><li>
Interest or exposure to IP cameras, CCTV, or video systems is a plus</li><li>
Willingness to learn enterprise-level systems and support tools</li></ul> 

Benefits 
What We Offer
At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.
Our benefits include:<ul><li>
Annual Salary starting at $45,000 and performance-based bonuses</li><li>
100% company-paid health insurance (single coverage)</li><li>
Dental and Vision insurance</li><li>
401(k) plan with generous company matching</li><li>
Paid time off plus paid holidays</li><li>
Complimentary breakfasts, lunches, and snacks</li><li>
Team events, BBQs, and our annual company Olympics</li></ul>
We&rsquo;re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.
Recruitment Fraud Disclaimer
EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.
https://www.earthcam.net/about/careers/recruitmentfraud/</div>

Vantive

<div>Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients&mdash; that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don&rsquo;t settle for the mediocre. Each of us is driven to help improve patients&rsquo; lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Your Role:
In this role, you will provide remote technical support for customer‑reported hardware and software issues involving Vantive medical devices and related peripherals. Uses established knowledge bases, SOPs, and troubleshooting workflows to identify root causes, resolve issues efficiently, and ensure safe and effective device use in clinical environments. You will communicate clearly with customers and internal teams while adhering to regulatory, documentation, and data‑privacy requirements. 
What you'll be doing:<ul><li>
Provide Level 1 technical support via phone, chat, and email for healthcare customers using Vantive medical devices and related system peripherals.</li><li>
Deliver remote technical support in a clinical setting, guiding end users on the safe and effective use of hardware and software applications.</li><li>
Accurately document all customer interactions in accordance with established procedures, quality standards, and regulatory requirements using good documentation practices.</li><li>
Collaborate with internal teams and healthcare professionals, including Biomedical staff, nurses, and IT personnel.</li><li>
Escalate issues to appropriate departments or higher-level resources based on clinical impact, severity, and priority.</li><li>
Utilize company‑provided tools to manage customer communications, update work orders, complete call scripts or checklists, access training resources, and support issue diagnosis.</li><li>
Maintain current product and clinical knowledge through ongoing training and adherence to SOPs, troubleshooting guides, and reference materials.</li><li>
Leverage the knowledge base to resolve service requests, incidents, and complaints.</li><li>
Ensure compliance with healthcare data privacy and security regulations, including HIPAA and GDPR.</li><li>
Required to work evening, weekends, and holidays on a rotational basis as well as &quot;on-call&quot;.</li><li>
Perform additional duties as assigned.</li></ul>
What you'll bring:<ul><li>
High School diploma or GED required, associate&rsquo;s degree or higher preferred.</li><li>
Minimum of 2 years&rsquo; experience providing remote technical support.</li><li>
Skilled in the effective use of electronic devices such as smartphones, laptops, and multiple monitor setup.</li><li>
Home Office in primary residence with highspeed internet</li><li>
Experience using a knowledge base to troubleshoot technical support calls.</li><li>
Medical Device Industry background preferred</li><li>
Proficient in electro-mechanical products is preferred</li><li>
Technical certifications are preferred.</li><li>
Travel is required for training and other assigned events.</li></ul>
Qualifications<ul><li>
Results-oriented technical support professional with a strong track record of completing assignments efficiently.</li><li>
Proven ability to diagnose and resolve moderately complex hardware and software issues.</li><li>
Strong documentation skills, ensuring accurate and thorough case records.</li><li>
Ability to remain calm, focused, and responsive in high-pressure customer support environments.</li><li>
Excellent customer service skills, including active listening and effective problem clarification.</li><li>
Clear and professional verbal and written communication skills.</li><li>
Strong analytical skills with sound judgment in determining root causes and appropriate resolutions.</li><li>
Detail-oriented, with the ability to explain technical concepts clearly to non-technical users.</li><li>
Ability to follow structured troubleshooting procedures, workflows, and technical instructions.</li><li>
Working knowledge of Windows operating systems, server administration, remote desktop support, user permissions, TCP/IP networking, and basic database concepts.</li><li>
Experience with electro-mechanical troubleshooting, including interpreting electrical and pneumatic diagrams; familiarity with electronics, programmable controllers, sensors, and related systems.</li></ul>
We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $44,000 to $52,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
#LI-BT1
US Benefits at Vantive
This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan (&ldquo;Aon PEP&rdquo;), Vantive&rsquo;s 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.
We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Vantive&rsquo;s US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive
Equal Employment Opportunity
Vantive is an equal opportunity employer. Vantive evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. 
 
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice 
 
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.</div>

OUTCOMES

JOB SUMMARYThe Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.ESSENTIAL DUTIES &amp; RESPONSIBILITIESCustomer InteractionRespond promptly and professionally to inbound calls and other communication channels. Provide accurate and relevant information to clients regarding products, programs, and services. Address client inquiries and concerns with a customer-centric approach.Issue Resolution<ul><li>Identify and troubleshoot client issues, escalating them appropriately when necessary.</li><li>Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.</li><li>Offer effective and timely solutions to meet client needs.</li></ul>Product Knowledge<ul><li>Maintain a comprehensive understanding of the company's products, programs, and services.</li><li>Stay informed about updates and changes in offerings to assist clients effectively.</li><li>Utilize and maintain product knowledge base.</li><li>Submit Knowledge Base articles to be verified by Senior Staff, and revise when needed per KPI.</li></ul>Process Adherence<ul><li>Adhere to standard processes and procedures in handling client interactions.</li><li>Ensure compliance with established protocols for issue resolution</li></ul>Team Collaboration<ul><li>Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.</li><li>Communicate regularly with team members to share insights and updates.</li></ul>Documentation<ul><li>Accurately record and document client interactions and resolutions.</li><li>Keep detailed and organized records for reference and reporting purposes.</li></ul>Client Retention<ul><li>Offer alternative solutions when appropriate with the goal of retaining clients' business.</li><li>Analyze client needs and recommend relevant features to enhance their experience.</li></ul>Continued Development<ul><li>Stay current with industry information, changes, and updates to provide informed support.</li></ul>Adaptability<ul><li>Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.</li></ul>Ad-hoc Support<ul><li>Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.</li></ul>KNOWLEDGE &amp; REQUIREMENTS<ul><li>Experience in a technical call center environment preferred.</li><li>Certified Pharmacy Technician preferred.</li><li>Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.</li><li>Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.</li><li>Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure</li></ul>EDUCATION &amp; EXPERIENCE REQUIREMENTS<ul><li>Minimum years of work experience: 2 years</li></ul>o Experience working with healthcare professionals in a fast-paced clinical setting<ul><li>Minimum level of education or education/experience: High School Diploma</li></ul>o A minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor&rsquo;s degree in arelated field from an approved and accredited college or university.Pay: $22.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Technical support: 2 years (Preferred)</li></ul>License/Certification:<ul><li>CompTIA Network+ (Preferred)</li><li>CompTIA A+ (Preferred)</li></ul>Ability to Commute:<ul><li>Orlando, FL 32809 (Preferred)</li></ul>Work Location: In person

Husky Injection Molding

<div><div><div><div>At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with &ndash; and be challenged by &ndash; a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution &ndash; then we want you to join the Husky TechnologiesTM team! 
Pay Range: $65,000 - $90,000 
The HRC Technical Support Specialist (Call Center) serves as the primary point of contact for customers experiencing equipment issues, providing remote troubleshooting and support via phone and email. The specialist diagnoses problems, resolves issues when possible, and identifies cases that require escalation to Level Two Service for deeper dive investigation. This role coordinates field service technician visits when necessary and manages service orders, parts logistics, quotations, and Baan records to support efficient service delivery. Working cross-functionally with internal teams, the specialist helps ensure timely issue resolution, supports field technicians, and identifies opportunities for additional services that enhance customer satisfaction and service performance.
Key Responsibilities / Areas Of Accountability:<ul>
<li>Act as the first point of contact for inbound customer calls and emails regarding equipment issues and service needs</li>
<li>Troubleshoot and resolve customer problems remotely via phone and email, escalating when necessary</li>
<li>Coordinate and schedule field service technician visits when issues cannot be resolved remotely</li>
<li>Enter and process service-related sales orders accurately within internal systems</li>
<li>Identify and communicate opportunities for additional services, upgrades, or replacement parts to support increased service revenue</li>
<li>Follow up with customers post-service to ensure resolution and satisfaction, and to uncover potential future service needs</li>
<li>Collaborate cross-functionally with engineering, product support, quality, and sales teams to resolve issues and coordinate service solutions</li>
<li>Order required parts and manage logistics to support timely service delivery</li>
<li>Ensure field service technicians receive the necessary parts, support, and documentation</li>
<li>Maintain accurate customer service records and data within Baan and internal systems</li>
<li>Contribute to continuous improvement initiatives and help monitor and achieve service department metrics</li></ul>
Qualifications:<ul>
<li>Post-secondary education preferred but not required</li>
<li>Minimum 3 years of customer service experience, ideally in a technical or industrial environment</li>
<li>Minimum 3 years of experience in a service, call center, or technical support role</li>
<li>Strong ability to identify service opportunities that align with customer needs and promote additional revenue</li>
<li>Excellent time management and organizational skills with the ability to prioritize and multitask</li>
<li>Strong verbal and written communication skills with a customer-first mindset</li>
<li>Proven ability to collaborate across departments and work effectively in a team setting</li>
<li>Basic understanding of injection molding and hot runner systems (preferred)</li>
<li>Proficiency in Microsoft Office Suite</li></ul> 
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.
No agency or telephone inquiries please.
If you need special assistance or an accommodation in applying, please contact our Human Resources Department at talent@husky.ca.
Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c).</div></div></div></div>

HRC Technical Support Specialist

FlairsTech

<div><div><div><div>Requirements and responsibilities<div>
Primary Responsibilities:<ul><li>Respond to customer issues, and inquiries through phone, email, or chat.</li><li>The ability to prioritize and manage several different tasks at once</li><li>Support partners and customers while providing first rate customer service</li><li>Improve partner and customer satisfaction by improving responsiveness and anticipating their needs</li><li>Manage and solve platform issues using little to no supervision</li><li>Proactively monitor and resolve issues with the platform</li><li>Think critically to reproduce and resolve problem</li><li>Document all aspects, including reproductions and resolutions within the support ticketing system</li><li>Own escalated issues and drive them through to resolution by working with appropriate teams</li><li>Work on-call after-hours support rotations as required</li><li>Other duties as assigned</li></ul> 
 Requirements:<ul><li>2+ years of experience working in Technical Support.</li><li>Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams</li><li>Strong analytical, problem solving and troubleshooting skills</li><li>High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs.</li><li>Team player and Fast learner &ndash; New environment and processes</li><li>Microsoft Windows operating system experience is helpful</li></ul> 
 Desired Skills but not required<ul><li>Basic SQL knowledge.</li><li>Basic API knowledge (REST/SOAP)</li><li>Working knowledge of fax technology and/or telephony services</li><li>Networking, including firewalls and routers</li></ul></div></div></div></div></div>

University of California, Santa Barbara

<div><h2 class="jobSectionHeader">Job Posting Details</h2><div> 
<div><div>
</div>Position Number: 40071813 
 
Payroll Title: BUS TCHL SUPP ANL 2 TX (007359) 
 
Job Code: 007359 
 
Job Open Date: 4/1/26 
 
Application Review Begins: 4/16/26 
 
Department Code (Name): HASC (HSSB ADMIN SUPPORT CENTER) 
 
Percentage of Time: 100 
 
Union Code (Name): TX 
 
Employee Class (Appointment Type): Staff: Career 
 
FLSA Status: Non-Exempt 
 
Classified Indicator Description (Personnel Program): PSS 
 
Salary Grade: STEPS 
 
Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $31.91 to $44.45/hr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $31.91 to $55.03/hr. 
 
Work Location: HSSB 4044 
 
Working Days and Hours: 8:00 a.m.&ndash;5:00 p.m., Monday&ndash;Friday 
 
Benefits Eligibility: Full Benefits 
 
Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid (Both UC &amp; Non-UC locations) 
 
Special Instructions:
For full consideration, please include a resume and a cover letter as part of your application. 
 
Department Marketing Statement:
The HSSB Administrative Support Center (HASC) is a dynamic administrative unit that supports the academic Departments of Classics, East Asian Languages &amp; Cultural Studies, History, and Religious Studies. HASC provides the following for our four academic departments and affiliated centers: undergraduate and graduate advising and program coordination; financial management of operational, programmatic, and research funds; academic recruitment and personnel administration; and technology support.
Benefits of Belonging
Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC
Brief Summary of Job Duties:
Under the direction of the HASC Director, is responsible for providing a wide range of technical helpdesk services to 100+ faculty, HASC staff, departmental learning labs, research centers, visiting research and graduate students. These services are related to the evaluation, acquisition, use, troubleshooting, maintenance and upgrade of computer hardware and software. Responds to user requests and provides solutions in a timely manner. Supports a wide range of web and database application development, including design and creation of new tools and applications. Responsible for equipment management and inventory. Participates as a member of the HASC Technology Committee. 
Required Qualifications:<ul><li>
Bachelor&rsquo;s degree in related area or equivalent experience / training</li><li>
WordPress CMS, Drupal CMS, HTML5/CSS design and development experience</li><li>
Experience administering Windows and Mac operating systems, setting up and maintaining AV equipment (projectors, etc.)</li></ul>
Preferred Qualifications:<ul><li>
Google G-Suite administration experience</li><li>
Experience with web accessibility standards and tools such as SiteImprove</li></ul>
Special Conditions of Employment:<ul><li>
Satisfactory criminal history background check</li><li>
UCSB is a Tobacco-Free environment</li></ul>
Misconduct Disclosure Requirement: 
 
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. 
 
&ldquo;Misconduct&rdquo; means any violation of the policies governing employee conduct at the applicant&rsquo;s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC&rsquo;s policies addressing some forms of misconduct: 
 
UC Sexual Violence and Sexual Harassment Policy 
UC Anti-Discrimination Policy 
Abusive Conduct in the Workplace 
 
Job Functions and Percentages of Time:<ul><li>
50% Technical Support and Consultation &ndash; Serves as contact for incoming help requests regarding hardware, software and network problems, and classroom technology issues. Works with users and departmental support staff to test and diagnose problems. To whatever extent possible, suggests solutions via phone, email or in person. Escalates problems to appropriate helpdesk when first-line support is unable to resolve problem. Provides troubleshooting support for staff, faculty, graduate students and associated researchers in their department offices and labs. Installs and configures new hardware and software. Consults with staff and faculty regarding design and implementation of technologies used in support of instruction and research and coordination with College and campus support services. Supports departmental use of administrative systems, including support of local network printing from College, campus and systemwide applications. In addition to departmental faculty and staff, responsible for the support of ten research centers and audio/visual configurations for lecturers and colloquia in HASC-supported classrooms.</li><li>
40% Website Management and Development &ndash; Responsible for the design, development, accessibility, and maintenance of content and functionality of approximately 20 departmental, center and area specific websites using Wordpress, Drupal, PHP, HTML/CSS, and MySQL for all HASC departments (Classics, East Asian Languages and Cultural Studies, History and Religious Studies). Provides training, guides, and assistance as needed, for posting content to department websites. Manages social media access and provides graphic design for departmental events.</li><li>
5% Equipment Management &amp; Procurement &ndash; Verifies available funding, and initiates all hardware and software purchases for all HASC departments using Gateway and FlexCard. Procures both IUC and non-IUC funded computer equipment. Provides required back-up documentation to the financial support staff for all IT purchases. Looks for ways to create efficiencies and maximize budgets to benefit all supported departments. Maintains detailed records of all departmental equipment, software inventories and license agreements, and adheres to all audit regulations. Prepares, submits and maintains equipment warranty forms. Assists with completion of departmental annual equipment inventory. Prepares, submits and maintains EIMR's for disposal of old equipment.</li><li>
5% Research, Planning and Development &ndash; As a Member of Technology Committee, participates in long-range planning, analysis, goal and objective setting for all departmental technical planning, Assists HASC Director and Departmental Chairs in preparing and submitting annual Instructional Use of Computing (IUC) proposals &amp; advices faculty and staff on instructional technology issues. Attends classes and seminars to increase knowledge and skills. Researches technologies to stay current with changing technology.</li></ul>
UC Vaccination Programs Policy: 
 
As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.<div>
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements. 
 
For more information, please visit University of California Policy on Vaccinations &ndash; https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy 
 
<ul><li>Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.</li></ul> 

Equal Employment Opportunity: 
 
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. 
 
Reasonable Accommodations: 
 
The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. 
 
Privacy Notification Statement 
 
Privacy Notification Statement and Notice of Availability of the UCSB Annual Security and Fire Safety Report Disclosures 
 
Application Status: If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'.</div></div></div></div>

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