technical support specialist

MS Shift, Inc.

<div>
 
 MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a
 
 professional technical support team
 
 , you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, MS SHIFT software and hardware installation and set up, assisting with our applications and troubleshooting various technical issues. Onsite and remote support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
 
 
 
 
 
 Note: this is
 
 on-site
 
 position.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Deliver outstanding customer service and knowledgeable technical support/troubleshooting.
 
 
 &bull; Install, implement, maintain, troubleshoot and/or repair of our software and hardware.
 
 
 &bull; Accurately process and record transactions using our internal and detailed ticketing system.
 
 
 &bull; Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution.
 
 
 &bull; Offer alternative solutions where appropriate with the objective of retaining system functionality.
 
 
 &bull; Follow up and make scheduled call backs to customers.
 
 
 &bull; Ensure systems reliability, integrity and security.
 
 
 &bull; Stay current with product information, changes and updates.
 
 
 
 
 
 
 Base salary: USD 30,000 - 40,000/year
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science or related field.
 
 
 &bull; Attention to detail, excellent verbal and written communication skills.
 
 
 &bull; 4+ Years of experience in Tech Support
 
 
 &bull; Professional experience in providing technical support to non-technical end users.
 
 
 &bull; Experience supporting mission-critical systems by phone.
 
 
 &bull; Helpful, friendly and patient attitude with a strong desire to learn.
 
 
 &bull; Excellent problem-solving, time management and interpersonal skills.
 
 
 &bull; Interest along with the experience/ability to develop a training curriculum and lead classroom trainings.
 
 
 &bull; Focused, flexible and works well under pressure.
 
 
 
 
 
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
</div>

Technical Support Specialist

FullPath

<div>Fullpath is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.
Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.
If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!
This role is designed as a foundational step with opportunities to advancement to Tier 2, Team Lead, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You'll gain invaluable experience with cutting-edge SaaS technologies at a high-growth startup.
We are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customer-centered experience within a fast-paced environment.
This is a remote position that will work in EST and reports to the Manager of Technical Support. 
Requirements:
 
<ul><li>At least 5 years of professional work experience with at least 1 year in troubleshooting for SaaS products and 1 year providing support to customers</li><li>
Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)</li><li>
&#65279;Service-oriented approach with strong client-focused skills, comfortable making calls to customers</li><li>
Team player with collaborative work style</li><li>
Excellent time and tasks management</li><li>
Problem-solver mindset</li><li>
Excellent English verbal and written communication skills</li><li>
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.</li><li>
Legal authorization to work in the United States without the need for employer sponsorship now or in the future.</li><li>
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.</li></ul> 

What you will be responsible for:
 
<ul><li>Providing high quality customer support to Fullpath&rsquo;s customers</li><li>
Demonstrating exemplary customer service skills via inbound/outbound phone, email, and internal chats</li><li>
Troubleshooting, manage, and resolve technical issues tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk</li><li>
Collaborating with Tier 1 Lead and Tier 2 support to solve technical product issues while keeping in constant communication with the customer</li><li>
Demonstrating a &ldquo;can do&rdquo; attitude to solve as many issues at your resolution level</li><li>
Performing a variety of additional technical tasks on our customers&rsquo; accounts</li></ul> 
The top candidate will also have:
 
<ul><li>Experience working in the automotive industry</li><li>
Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads)</li></ul> 

Why you should join us: 
 
At Fullpath, we&rsquo;re not just building groundbreaking AI&mdash;we&rsquo;re redefining the dealership experience. As part of our team, you&rsquo;ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.<ul><li>
Competitive compensation &amp; comprehensive benefits&mdash;because your well-being matters</li><li>
Flexible, family-friendly environment that supports work-life balance</li><li>
Global team of innovators, collaborators, and go-getters who challenge and uplift one another</li><li>
Cutting-edge AI technology that delivers real value and solves complex challenges for our customers</li><li>
Fast-paced startup culture with endless opportunities for learning, growth, and ownership</li><li>
A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured</li></ul>
Join us in shaping the future of automotive retail&mdash;we&rsquo;re just getting started.
Annual base starting salary: $55,000 - $65,000 depending on experience and other qualifications of the successful candidate.
Benefits Options: Medical, Dental, Vision, Disability, Life/AD&amp;D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, &amp; 401k with company match.
In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran.
If you require an accommodation to apply for this position, please contact judith@fullpath.com.</div>

Jadeer

<div>Jadeer is hiring on behalf of one of our esteemed clients &mdash; a leading company specializing in security solutions and products, located in 10th of Ramadan City.
About the Opportunity: IT Technical Support Specialist 
Your mission as an IT Technical Support Specialist will be to deliver fast, reliable, and user-focused technical support across all departments. Leveraging your expertise in troubleshooting, systems maintenance, and user support, you&rsquo;ll play a key role in ensuring the company&rsquo;s digital infrastructure runs smoothly, efficiently, and securely.
Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Asset Management<ul>
<li>
Respond to user requests for technical assistance (in person, by phone, email, or ticketing system).</li>
<li>
Diagnose and resolve software, hardware, and network issues promptly.</li>
<li>
Manage IT assets, ensuring proper documentation, barcoding, and inventory control.</li>
<li>
Prepare and deliver IT assets for new hires, ensuring asset ownership forms are signed.</li>
<li>
Maintain valid backups for machines connected to production lines.</li>
<li>
Coordinate IT consumables procurement, ensuring the best quality and pricing.</li>
<li>
Escalate recurring or critical issues and report them to the IT Manager.</li>
<li>
Support in annual budgeting and IT stock availability checks.</li>
<li>
Stay up-to-date with system updates, configurations, and technology changes.</li>
</ul>
Essential Skills &amp; Qualifications: IT Systems &amp; User Support<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li>
<li>
1&ndash;4 years of proven experience as a Service Desk or IT Support Engineer.</li>
<li>
Proficient in diagnosing and resolving hardware and software issues.</li>
<li>
Strong organizational and documentation skills.</li>
<li>
Excellent communication and customer service orientation.</li>
<li>
Proactive, collaborative, and eager to learn and optimize IT processes.</li>
<li>
Fluent in English.</li>
</ul>
What Success Looks Like in IT Support<ul>
<li>
Timely and efficient resolution of user issues, ensuring business continuity.</li>
<li>
Well-maintained IT asset records and accurate tracking systems.</li>
<li>
Seamless collaboration with internal stakeholders and the IT infrastructure team.</li>
<li>
Continuous learning and improvement in IT operations.</li>
</ul>
What You&rsquo;ll Gain: Stability, Growth &amp; Professional Development<ul>
<li>
Work in one of Egypt&rsquo;s leading manufacturers in the security solutions industry.</li>
<li>
Gain exposure to factory-based IT infrastructure and advanced systems.</li>
<li>
Join a supportive, fast-paced, and collaborative environment.</li>
<li>
Be part of a company that values innovation, process optimization, and teamwork.</li>
</ul>
Empower Technology &mdash; Apply Now! 
If you&rsquo;re driven by problem-solving, tech excellence, and continuous learning, this is your next step. 
Join us and help ensure smooth, reliable operations across one of Egypt&rsquo;s leading industrial firms.</div>

IT Technical Support Specialist (Manufacturing)

CADGULF LLC

CAD Gulf LLC is looking for a skilled Autodesk Construction Cloud Technical Support Specialist to join our growing technical team. Location: Dubai, UAE About the Role: You’ll be supporting our valued clients in the AEC industry by providing expert guidance and technical support on Autodesk Construction Cloud, Revit, Navisworks, and BIM workflows. What We’re Looking For: 3–4 years of proven experience with Autodesk Construction Cloud tools such as BIM Collaborate Pro, Docs, Takeoff, etc. Strong knowledge of Revit, Navisworks, and BIM. Background in Architecture, Civil Engineering, or related fields is preferred. Good communication and problem-solving skills are mandatory. Responsibilities Develop technical sales capacity and support the business planning, technical skill assessment, and capacity planning Influence product sales through technical thought leadership during business development activities with the channel ecosystem Own and orchestrate the hand-over of projects from the presales phase to deployment Support industries in their transformation journey to build repeatable solutions and build high-value service capabilities Engage with industries on selective, well-qualified opportunities Promote the value proposition in presentations and demos with prospects and customers Understand the prospect’s needs and market solutions that align to those needs. If you’re passionate about digital construction and ready to make an impact, we’d love to hear from you. Apply Now: Share your resume to ashly@cadgulf.com

Autodesk Construction Cloud Technical Support Specialist

Tridy Consultancy & Training Services

<ul><li>10+ years of experience in implementing and managing IT solutions.</li><li>5+ years of experience in Energy Components (EC) implementation and support, particularly in Transport, Sales, and Revenue modules (preferably in the LNG sector).</li><li>Certifications such as ITIL, Microsoft Azure/SQL, or Application Support/Analytics credentials are highly desirable.</li><li>Strong expertise in application development, configuration, and support.</li><li>Good understanding of software design, development, and testing practices.</li><li>Skilled in SQL, system integration, and database management.</li><li>Proficient in troubleshooting, root cause analysis, and issue resolution.</li><li>Experience managing IT projects and delivering reliable technical solutions.</li><li>Familiarity with data visualization and analysis tools.</li><li>Ability to translate business requirements into effective technical solutions.</li></ul>Job Type: Full-time

Energy Components (EC) Technical Support Specialist

Future Group Language Solutions

<div>
 
 As An IT Technical Support Specialist
 
 
 
 Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.
 
 
 
 Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Infrastructure
 
 
 
 <ul>
 <li>
 Provide first- and second-level support for all hardware, software, and network-related issues.
 </li>
 <li>
 Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.
 </li>
 <li>
 Manage IT assets, ensuring accurate documentation, labeling, and tracking.
 </li>
 <li>
 Install, configure, and maintain operating systems and standard business applications.
 </li>
 <li>
 Support end-users in troubleshooting ERP, email, and collaboration tools.
 </li>
 <li>
 Ensure regular data backups and system updates in alignment with IT policies.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure IT service quality and process improvement.
 </li>
 <li>
 Escalate critical incidents and coordinate with global IT teams when required.
 </li>
 <li>
 Assist in implementing and supporting new digital initiatives and automation systems.
 </li>
 <li>
 Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.
 
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Qualifications: IT Support &amp; Infrastructure Management
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 3-5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.
 </li>
 <li>
 Hands-on experience with Windows servers, Active Directory, and network troubleshooting.
 </li>
 <li>
 Strong knowledge of hardware maintenance and software installation.
 </li>
 <li>
 Experience with ERP systems and ticketing tools is a plus.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 <li>
 Detail-oriented, proactive, and capable of managing multiple priorities.
 </li>
 <li>
 Fluent in English.
 
 
 
 </li>
 </ul>
 
 What Success Looks Like In IT Support
 
 
 
 <ul>
 <li>
 Efficient resolution of user issues with minimal downtime.
 </li>
 <li>
 Proactive maintenance and improvement of IT systems.
 </li>
 <li>
 Smooth collaboration between IT and business teams.
 </li>
 <li>
 Strong contribution to digital initiatives and system reliability.
 
 
 
 </li>
 </ul>
 
 What You'll Gain: Growth, Exposure &amp; Development
 
 
 
 <ul>
 <li>
 Work in a multinational manufacturing environment with cutting-edge technologies.
 </li>
 <li>
 Join a supportive team that values innovation, efficiency, and teamwork.
 </li>
 <li>
 Gain exposure to global IT standards and best practices.
 </li>
 <li>
 Be part of a company that fosters career growth and continuous learning.
 
 
 
 </li>
 </ul>
 
 Empower Technology Apply Now!
 
 
 
 If you're passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step.
 
 
 Join us and help ensure operational excellence through technology and teamwork.
</div>

IT Specialist (Manufacturing, F&B)

Gülermak Heavy Industries Construction Contracting Co inc

<div>
 
 
 Role Purpose
 
 
 
 We are seeking an
 
 IT Support Specialist
 
 to join our Information Technology Department. The successful candidate will be responsible for providing end-user support, managing local network infrastructure, and ensuring the smooth operation of video conferencing systems. This role will closely collaborate with the Global IT team to maintain high service standards and operational continuity.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide technical support for end-user hardware and software (PCs, printers, peripherals)
 </li>
 <li>
 Deliver continuous support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, and other Office components)
 </li>
 <li>
 Configure, support, and troubleshoot local network devices (ISP Metro Ethernet/RF, routers, firewalls, switches, wireless access points)
 </li>
 <li>
 Monitor, maintain, and troubleshoot network connectivity and performance
 </li>
 <li>
 Manage printing services
 </li>
 <li>
 Configure and maintain video conferencing devices, ensuring seamless meeting experiences and resolving AV-related issues
 </li>
 <li>
 Perform hardware configuration, log analysis, and issue resolution
 </li>
 <li>
 Collaborate with the Global IT team and external vendors for escalations and improvements
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Knowledge of Active Directory and the Microsoft 365 ecosystem
 </li>
 <li>
 Basic understanding of networking (IP, DHCP, DNS, NAT, VLAN, etc.)
 </li>
 <li>
 Hands-on experience with video conferencing systems and AV equipment
 </li>
 <li>
 Minimum of 3 years of experience in providing end-user support in a corporate environment
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Proactive team player with a solution-oriented mindset
 </li>
 <li>
 Good command of English communication skills
 </li>
 <li>
 
 (Preferred)
 
 Relevant certifications such as MS-900 and CCNA
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

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