technical support specialist

Flairstech

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><p><b>
Description</b></p><p>
A Sharegate Technical Support Specialist plays a crucial role in providing assistance and guidance to Customers and Partners who are experiencing technical issues with products or services. They are responsible for troubleshooting problems, identifying bugs, answering inquiries, and resolving issues in a timely / efficient manner. The Technical Support Specialist must have a strong understanding of the products or services they are supporting, as well as a customer centric mindset, excellent communication and problem-solving skills.</p><p><b>
Main Responsibilities</b></p><ul><li>
Provide technical assistance: Technical Support Specialist are responsible for assisting customers with technical issues, including troubleshooting, problem resolution, and maintenance such as software installation, hardware malfunctions, and network connectivity problems. They must be a ble to diagnose issues accurately and provide solutions in a clear and concise manner.</li><li>
Respond to customer inquiries: Technical Support Specialist must respond to customer inquiries via video conferences, phone, email, or chat in a professional and timely manner.</li><li>
They must be a ble to address customer concerns effectively and provide accurate information to help resolve issues.</li><li>
Document and track customer interactions: Technical Support Specialist are responsible for documenting all customer interactions, including the nature of the issue, the steps taken to resolve it, and any follow-up actions required. They must also track customer inquiries and resolutions to ensure that all issues are addressed promptly.</li><li>
Collaborate with other teams: Technical Support Specialist often need to collaborate with other teams, such as product development or engineering, to resolve complex technical issues. They must be able to communicate effectively with team members and provide detailed information to help facilitate prolem-solving.</li><li>
Stay up-to-date on product knowledge: Technical Support Specialist must stay informed about product updates, new features, and troubleshooting techniques to provide accurate and up-to-date information to customers.</li><li>
Provides actionable tips to our customers to solve any similar requests in the future. Provides recommendations and best practices while considering their unique business needs.</li><li>
Guides clients towards issue resolution to the best of their knowledge when it has been identified that the source of the issue is not our products.</li><li>
Manages clients' requests in Intercom and over out bound video meetings while maintaining quality and addressing the volume.</li><li>
Assumes a collaborative role in carrying out technical initiatives or projects via the acquired working knowledge and skills to perform these tasks.</li><li>
Helps identify clients that are at risk of churn and clients that present opportunities for expansion and escalates to the Sales team.</li><li>
Provides the Product teams with relevant feedback to improve the customer&rsquo;s product experience.</li></ul><p><b>
Skills and Knowledge</b></p><ul><li>
Experience with Sharegate (benefit)</li><li>
Understanding of Azure, SharePoint /M365 infrastructure is a must.</li><li>
Knowledge in Powershell (nice to have)</li><li>
Basic understanding of Networking</li><li>
Knowledge in Google (mail, calendar, drives, etc)</li><li>
Understands the concepts of Data Migration ( Microsoft 365 and Google)</li><li>
University Degree in Computer Related Discipline</li><li>
3-5 Years in a Enterprise Technical Support role</li></ul></div></div></div></div></div><div></div>

Technical Support Specialist

Linah Group

<div><p>The Technical Support Specialist is responsible for providing first-line support to end-users, troubleshooting and resolving hardware and software-related issues, and ensuring the smooth operation of the organization's IT systems. They will serve as the primary point of contact for users, offering technical guidance, training, and assistance to maintain productivity and minimize downtime.</p><p>
1. Respond to user requests and inquiries through various channels, including phone, email, and ticketing systems, and provide timely and effective support.</p><p>
2. Diagnose and troubleshoot hardware and software problems, such as network connectivity, application malfunctions, and user account issues.</p><p>
3. Provide step-by-step instructions and guidance to users on the proper use of IT systems, applications, and equipment.</p><p>
4. Escalate complex or unresolved issues to the appropriate IT team or subject matter experts for further investigation and resolution.</p><p>
5. Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT service management system.</p><p>
6. Maintain and update the knowledge base with solutions to common problems and best practices for end-user support.</p><p>
7. Assist with the deployment and configuration of new hardware and software, ensuring a smooth transition for users.</p><p>
8. Collaborate with other IT teams to ensure the seamless integration and operation of systems and applications.</p><p>
9. Provide on-site support and remote assistance to users as needed, including after-hours and weekend support for critical systems.</p><p>
10. Participate in the development and implementation of IT policies, procedures, and standards related to user support.</p><p>
11. Contribute to the continuous improvement of the IT support processes and the enhancement of the user experience.</p><p>
12. Stay up to date with the latest technologies, tools, and best practices in the field of IT support.</p><p>
13. Mentor and train junior IT support staff or interns as needed.</p><p></p><p><b>
Requirements</b></p><p>
1. Associate degree or bachelor&rsquo;s degree in computer science, Information Technology, or a related field.</p><p>
2. 1-3 years of experience in a technical support or helpdesk role, preferably in a corporate or enterprise environment.</p><p>
3. Strong troubleshooting and problem-solving skills to diagnose and resolve a wide range of hardware and software issues.</p><p>
4. Proficient in the use of Windows, macOS, and/or Linux operating systems, as well as common office productivity applications.</p><p>
5. Knowledge of networking concepts, including TCP/IP, Wi-Fi, and basic troubleshooting techniques.</p><p>
6. Familiarity with IT service management practices, including incident management and service desk operations.</p><p>
7. Excellent communication and interpersonal skills to effectively interact with users and provide clear, concise, and user-friendly support.</p><p>
8. Ability to work independently and as part of a team to support the IT needs of the organization.</p><p>
9. Adaptability and a willingness to learn about new technologies and stay up to date with industry trends.</p><p>
10. Strong customer service orientation and a commitment to providing high-quality user support.</p><p>
11. Industry certifications (e.g., CompTIA A+, Network+, Security+) are preferred.</p></div><p></p>

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><p><b>
Title: Technical Support Specialist.</b></p><p><b>
Key Responsibilities:</b></p><ul><li>
Troubleshoot and resolve technical problems</li><li>
documenting ticket actions and resolutions.</li><li>
Classify, escalate and coordinate problem resolution.</li><li>
Communicate with users, working to ensure rapid resolution and offering training to other end-users</li><li>
Supporting ERP systems (SAP &amp; MACOLA) integrated with applications</li><li>
Performing basic SQL queries for resolving technical problems</li><li>
Performing diagnostic tests and troubleshooting.</li><li>
Training end-users on hardware functionality (printers&rsquo; issues) and software programs.</li></ul><p><b>
Job Requirements:</b></p><ul><li>
Outstanding knowledge of software maintenance</li><li>
Excellent problem solving and analytical skills</li><li>
Experience with the testing and maintenance of new and current software</li><li>
Ability to tune performance of networks, databases, and software</li><li>
Very good communication skills with customers</li><li>
Ability to work in a team and co-operate with them</li><li>
SQL basic skills for simple queries</li><li>
Crystal reports fundamentals</li></ul></div></div></div></div></div><div></div>

Sr. Technical Support Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
The Position:</div><div></div><div>
We are looking to hire a Technical Support Specialist (Accounting), with exceptional communication skills - both verbal and written. The individual will be responsible for providing Tier 2 technical applications support to our customers via telephone. This will involve answering complex questions on function and usage of our products, troubleshooting, and resolving issues with the software. The resource would be based off in our Lahore Contour Software Office.</div><div></div><div>
Division Link: <div>https://chartersoftware.com/</div></div><div></div><div>
Position Overview</div><div>
We are seeking a detail-oriented and customer-focused Technical Support Specialist with a background in accounting systems to provide front-line support for our proprietary software and hardware products. The ideal candidate is enthusiastic, analytical, and fluent in English, with a passion for helping customers resolve issues efficiently and professionally.</div><div></div><div>
Key Responsibilities</div><ul><li>
Provide technical support to customers via phone, email, and live chat for proprietary software and hardware systems.</li><li>
Troubleshoot and resolve software-related and basic hardware issues efficiently.</li><li>
Utilize a ticketing system to:<ul><li>
Open, manage, and close support tickets</li><li>
Prioritize and update tickets with accurate, timely documentation</li></ul></li><li>
Escalate complex or critical issues to the team lead or development team.</li><li>
Maintain and update the knowledge base with new troubleshooting information and resolutions.</li><li>
Achieve a minimum 80% customer satisfaction score on closed tickets.</li><li>
Consistently meet team KPIs such as:<ul><li>
Number of tickets closed per day</li><li>
Average resolution time</li><li>
First contact resolution rates</li></ul></li><li>
Handle after-hours and weekend inquiries, as required.</li></ul><div></div><div>
Required Skills &amp; Qualifications</div><ul><li>
Excellent English communication skills &ndash; verbal and written</li><li>
Customer service excellence &ndash; polite, professional, and tactful</li><li>
Strong analytical and problem-solving abilities</li><li>
Detail-oriented and a quick learner</li><li>
Basic understanding of ERP Accounting principles:<ul><li>
Accounts Receivable (AR)</li><li>
Accounts Payable (AP)</li><li>
General Ledger (GL)</li></ul></li><li>
Experience using accounting software, especially QuickBooks</li><li>
Minimum 1&ndash;2 years of experience in a technical or software support role</li><li>
Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira) and knowledge bases</li><li>
Proficient in Microsoft Office Suite</li><li>
Bachelor&rsquo;s degree (preferably in Accounting, Business Management, or related field)</li></ul><div></div><div>
Preferred / Nice to Have</div><ul><li>
Experience living or studying in North America or the U.K.</li><li>
Familiarity with cloud-based and on-premise software environments</li><li>
Basic Windows OS and hardware troubleshooting</li><li>
Familiarity with remote access tools (e.g., TeamViewer, AnyDesk)</li></ul><div></div><div>
Work Schedule</div><ul><li>
Monday to Friday &ndash; 9:00 AM to 6:00 PM (Eastern Standard Time)</li><li>
Flexibility to work weekends or after-hours, if needed</li></ul><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Specialist (Accounting)

Zain

<div>About the Role<p><br>
The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.</p>
What We Need From You<ul><li><p><br>
Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
</p></li><li><p>Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
</p></li><li><p>Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
</p></li><li><p>Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
</p></li><li><p>Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
</p></li><li><p>Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
</p></li><li><p>Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
</p></li><li><p>Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
</p></li><li><p>Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.</p></li><li><p>
Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
</p></li><li><p>Conduct awareness workshops for change processes and compliance tailored for B2B customers.
</p></li><li><p>Maintain a history log for all events and activities related to enterprise customers.
</p></li><li><p>Perform all other related duties as assigned by the department.</p></li></ul>
Skills and Knowledge<ul><li><p><br>
Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
</p></li><li><p>Excellent communication and interpersonal skills</p></li></ul>
Qualifications and Experience<ul><li><p><br>
Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
</p></li><li><p>Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.</p></li></ul></div>

B2B Technical Support Specialist

Core for Infrastructure Works Co. W.L.L by Al Nisf Group

<p><b>Job Title:</b> Part-Time IT &amp; Technical Support Specialist (Engineering / Infrastructure Focus)</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical support and troubleshooting for hardware, software, and network-related issues in an engineering or infrastructure environment.</li><li>Install, configure, and maintain computers, servers, and IT equipment used by engineering teams.</li><li>Support engineering software applications such as <b>AutoCAD, Primavera</b>, and other project management or design tools.</li><li>Manage user accounts, emails, and access permissions in line with company policies.</li><li>Monitor and maintain network performance, security, and data backup systems.</li><li>Assist in IT projects, software upgrades, and implementation of new technologies.</li><li>Ensure the security of company data through antivirus, firewalls, and other protective measures.</li><li>Document IT procedures and provide user training to engineering and technical staff.</li><li>Coordinate with external vendors and service providers for IT-related solutions.</li><li>Provide regular reports on IT system performance and issues to the IT Manager.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Specialist, IT Support, or System Administrator.</li><li>Hands-on experience with engineering software applications such as <b>AutoCAD and Primavera</b>.</li><li>Previous experience working in <b>contracting companies or engineering firms</b>.</li><li>Strong knowledge of Windows/Linux operating systems and networking protocols.</li><li>Experience troubleshooting PCs, printers, servers, and network devices.</li><li>Knowledge of cybersecurity practices and IT best practices.</li><li>Excellent problem-solving, organizational, and communication skills.</li><li>Fluency in English is required; Arabic is an advantage.</li><li>Kuwait Driving License preferred.</li><li>Transferable residency (Article 18) is preferable.</li></ul><p><b>Additional Notes:</b></p><ul><li>This is a <b>part-time position</b>, suitable for candidates with experience supporting engineering and infrastructure projects, particularly in contracting or engineering companies.</li><li>The candidate should be familiar with IT requirements in engineering firms, including software installation, license management, and technical support for design and project management applications.</li></ul><p>Job Type: Part-time</p>

IT & Technical Support Specialist-Part-Time

<div>
 <p>
  <strong>
   About IN2
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  IN2 is an award-winning specialist communications, development, and research company dedicated to creating positive change for communities in rapidly changing environments. We use innovative and engaging two-way communications to create impact across the full spectrum of geo-political and socio-economic issues, including global security, international development, business transformation, and climate change.
 </p>
 <p>
  <br/>
 </p>
 <p>
  IN2 combines a global geopolitical outlook with a rich understanding of local grassroots sentiment to help clients develop, deliver, and measure engagement campaigns that connect our clients with their intended audiences in a language, manner, and medium that feels natural to them.
 </p>
 <p>
  <br/>
 </p>
 <p>
  With our track record of delivering culturally sensitive campaigns in challenging and higher-risk environments around the world, IN2 has become a trusted partner and advisor to a range of clients from national governments and transnational institutions to global brands and international NGOs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  IN2 has offices in the UK, UAE, Jordan, Iraq, Poland, and Kenya.
 </p>
 <p>
  <br/>
 </p>
 <p>
  IN2&rsquo;s professionally and culturally diverse 180-strong staff hail from 20 countries. We are committed to diversity in our workplace.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Support Specialist
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The objective of the IT Support Specialist role is to provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems to ensure the efficient and secure operation of the organization's computer systems and networks. The successful candidate will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of the organization's IT infrastructure.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person
  </li>
  <li>
   Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems
  </li>
  <li>
   Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
  </li>
  <li>
   Conduct regular software and hardware security updates to maintain system integrity
  </li>
  <li>
   Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations
  </li>
  <li>
   Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion
  </li>
  <li>
   Train junior staff members, test new technology, and repair or replace equipment as needed
  </li>
  <li>
   Manage technical documentation and ticketing systems to maintain accurate records and provide metrics to inform future IT decisions
  </li>
  <li>
   Possess strong technical skills, outstanding problem-solving abilities, and the capacity to communicate technical information effectively to non-technical users.
  </li>
  <li>
   Able to work both independently and as part of a team, prioritize and manage multiple tasks and projects concurrently, and stay up-to-date with new technologies and industry trends.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree in computer science, information technology, or related field preferred, but not required
  </li>
  <li>
   Minimum of 1-2 years of experience in a technical support role
  </li>
  <li>
   Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
  </li>
  <li>
   Experience troubleshooting hardware and software issues on Windows and macOS platforms
  </li>
  <li>
   Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN
  </li>
  <li>
   Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices
  </li>
  <li>
   Exceptional problem-solving and analytical skills
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
  <li>
   Capacity to prioritize and manage multiple tasks and projects simultaneously
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  IN2 is committed to hiring the best talent. As a company, it is proud of its diverse and inclusive workforce and so we welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.
 </p>
</div>


IT Support Specialist

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