technical support supervisor

Rippling

<div><h2 class="jobSectionHeader"><b>About Rippling</b></h2><p>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</p><p></p><p><br>
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.</p><p></p><p><br>
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.</p><p></p><p><br>
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.</p><p><b><br>
About the role</b></p><p>
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.</p><p>
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!</p><p></p><p><b><br>
What you will do</b></p><ul><li>
Become a subject matter expert on our product through direct customer support and product/engineering interaction</li><li>
Lead a team of developer support specialists tasked with providing product support to customers</li><li>
Design and develop the onboarding program for team members as the team grows</li><li>
Ensure your team is set up with the tools and resources they need to help customers through the product release</li><li>
Own team performance and KPIs and drive improvements with data-driven experimentation</li><li>
Be the subject matter expert for support practices</li><li>
Collaborate with support leadership to refine and adapt operating processes and procedures</li><li>
Deliver product feedback to Product / Engineering counterparts to reduce the inbound contact rate or resolution time on support interactions</li><li>
Communicate effectively with executive leadership on projects, priorities, and goals</li></ul><p></p><p><b><br>
What you will need</b></p><ul><li>
You have 2-4+ years of professional experience managing a Support team within a fast-paced environment, startup, or SaaS organization</li><li>
Deep understanding of systems and operations with B2B products</li><li>
Proven track record of maintaining SLAs</li><li>
Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity</li><li>
Experience should include designing and overseeing training, QA, and metric management programs at scale</li><li>
You lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain</li><li>
Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through</li><li>
Be able to pass a technical interview using either Javascript or Python (other programming languages considered) and also SQL.</li><li>
Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (any 9-hour shift).</li></ul></div>

Technical Support Supervisor - Data Support

Tallahassee Memorial HealthCare

<div>WHO WE ARE &amp; WHAT WE DO:
<div>
Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.<br>
<br>
TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:</div><ul><li>
Level II Trauma Center</li><li>
Primary Stroke Center</li><li>
Level III Neonatal Intensive Care</li><li>
Pediatric Intensive Care</li><li>
The most advanced cancer, heart and vascular, orthopedic &amp; surgery programs in the Panhandle.</li></ul><div>
Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.</div>
HOW YOU'LL MAKE AN IMPACT:
<div>
The end user technology Service Desk Supervisor manages a 24x7 team which resolves technical and IT support issues in the TMH enterprise. This team supports desktops, laptops, handheld communication devices, telephones, and workstation based software. Account administration for all network access is a major component of this position. The Service Desk Supervisor motivates the team to adhere to IT best practices and deliver outstanding customer service and satisfaction to colleagues across all TMH locations.</div><div></div><div><br>
The Service Desk Supervisor is responsible for:</div><ul><li>
Generating weekly and monthly reports</li><li>
Developing metrics and templates to evaluate technical support issue response times</li><li>
Providing solution skills to the team</li><li>
Developing training programs to keep the staff updated on new industry practice</li><li>
Participating in departmental budget preparation</li><li>
Recruitmenting staff</li><li>
Monitoring the purchase of IT hardware, software, and supplies.
</li></ul><div><b>Reports to:</b></div><ul><li>
IT/Operations and Support Manager</li></ul><div><b>
Supervises:</b></div><ul><li>
Desktop Support Tech I and II; Help Desk Support Tech</li></ul>
WHAT YOU&rsquo;LL NEED TO APPLY:
<div><b>
Required Education:</b></div><ul><li>
High School Diploma or equivalent</li></ul><div><b>
Preferred Education</b>:
</div><ul><li>Bachelor&rsquo;s Degree in Information Technology or related field</li></ul><div><b>
Required Experience:
</b></div><ul><li>Three (3) or more years of relevant experience to include one (1) year of supervisory experience.</li></ul><p><b>
Required Certification/License/Registry:</b></p><ul><li>
None</li><li>:
</li></ul><div><i>
Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.</i></div></div><div></div>

IT/Service Desk Supervisor

Patriot Growth Insurance Services

<div><p><b>About Patriot Growth Insurance Services</b>: Founded in 2019, Patriot Growth Insurance Services (Patriot) is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot&rsquo;s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.</p>
<p><b>Position Overview</b>: Our company seeks an experienced Information Technology (IT) professional with leadership skills, who is detail oriented and thrives in a fast-paced environment, to join our team as an IT Supervisor. In this position you will play a lead role in ensuring the efficient and secure functioning of our organization's technology systems. This includes providing leadership and guidance to our staff of IT professionals who handle end-user ticket items, troubleshooting, technical analysis, and resolution over hardware and software issues, assist in maintaining network infrastructure, and implement solutions to enhance our overall IT operational efficiency.</p>
<p><b>Work Location</b>: This is a full-time, fully remote position, with a preference for qualified candidates who reside in the U.S. Eastern or Central time zones.</p>
<p><b>Professional Responsibilities</b>:</p>
<ul><li>Supervise the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they can provide high-quality customer service to the firm's staff and clients</li>
<li>Manage the day-to-day operations of the company service desk, ensuring that all requests for technical support are handled in a timely and efficient manner</li>
<li>Develop and implement technical support processes and procedures to improve the efficiency and effectiveness of the service desk
</li><li>Monitor and report on service desk performance, identify areas for improvement, and then implement those changes needed to ensure SLAs are met</li>
<li>Proactively use service desk management software to manage support requests and monitor performance</li>
<li>Collaborate with other members of the IT support department to ensure that the service desk is able to provide effective support for all IT systems and services</li>
<li>Offer training and support to Service Desk Analysts to ensure that they are capable in use of the firm's IT systems and provide high-quality customer service</li>
<li>Handle escalated support requests, including working with other members of the IT department as needed, to resolve complex issues</li>
</ul>
<p><b>Qualifications and Requirements</b>:</p>
<ul><li>An Associate of Science (A.S.) degree in a technology-related field is preferred</li>
<li>5+ years of relevant work experience in a technology support environment supervising an organization&rsquo;s service desk system, including experience with hardware configuration, supporting workstations, laptops, and printers</li>
<li>ITIL Foundation certification, or other IT services-related certifications are preferred</li>
<li>Demonstrated success in a technology-related supervisory position</li>
<li>Strong technical knowledge of IT systems and services, including implementing, maintaining, and supporting Windows operating systems and MS Office application suites including Exchange and other document systems</li>
<li>Strong technical writing, including the ability to write reports, business correspondence, and procedure manuals</li>
<li>Analytical mindset with the ability to analyze data, identify trends and make data-driven decisions</li>
<li>Ability to motivate, coach and develop other IT staff such as Service Desk Analysts</li>
<li>Ability to be a change agent and drive new firm initiatives</li>
<li>Excellent interpersonal and communication skills (both written and oral)</li>
<li>Strong problem-solving and organizational skills, managing multiple priorities simultaneously, and the able to think creatively to find solutions to complex issues</li>
<li>Flexibility to work additional hours, as necessary</li>
</ul>
<p><b>Why Patriot Growth Insurance Services: </b>We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:</p>
<ul><li>Medical, Dental, and Vision Benefits</li>
<li>Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs</li>
<li>Company Paid Short-Term Disability, Long-Term Disability and Group Term Life</li>
<li>Company Paid Employee Assistance Program</li>
<li>Paid Parental Leave</li>
<li>Paid holidays</li>
<li>Personalized PTO</li>
<li>401 (k)</li>
</ul>
<p><b>Salary Range</b>: A starting base salary in the $85,000 - $95,000 range, depending on the candidate&rsquo;s experience. The position is also eligible for the company's incentive compensation plan.</p>
<ul><li><i>A wide salary range is posted for this position, and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.</i></li></ul>
<p><i>Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.</i></p>
<p><i>This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot will make hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&amp;I Policy: </i><i>Patriot's EEO and DEI Policy</i>.</p></div>

Information Technology Supervisor (Remote)

Finish Line

<div><div>The Store Tech Desk Supervisor is responsible for leading the store tech desk team. This team is responsible for support of all store technology at all JD Sports, Finish Line, and Macy&rsquo;s brand stores. This individual should effectively exhibit JD Finish Line&rsquo;s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:</div><ul><li><div>
Provides guidance, instruction, direction and leadership, with direct report responsibilities, to a team of deskside support engineers</div></li><li><div>
Identifies operational improvements to all store technology systems, including determining changes to enhance the business.</div></li><li><div>
Train new team members, and continuous follow-up / desk side coaching on current employees</div></li><li><div>
Provide support for new store openings, remodels, relocations, store closings, and JD store conversions.</div></li><li><div>
Achieve results by monitoring the quantitative and qualitative achievements of the team and report results to the manager</div></li><li><div>
Work within the team, as a member, including being in the call queue taking live calls from stores, carrying out the same roles but with the additional 'leader' responsibilities.</div></li><li><div>
Assist and be in the call queue various times of the day and short staffing situations.</div></li><li><div>
Act as the primary technical support contact for all store applications (including Finish Line and JD Sports point of sale, Macy&rsquo;s desktop application) and hardware devices (including POS desktops, mobile/tablet devices, LED and kiosk displays, payment/credit card devices, and network equipment).</div></li><li><div>
Perform day-to-day troubleshooting steps to ensure proper functionality for all store technology.</div></li><li><div>
Remote into store computers for advanced investigations and troubleshooting.</div></li><li><div>
Assist business customers (store and corporate employees) via telephone, email, and Google Hangout to resolve or escalate IT issues and problems. This includes all software, hardware, and networking aspects, meeting or exceeding Key Performance Indicators.</div></li><li><div>
Document interactions with stores, including capturing details and steps performed to resolve issues within the ticketing system.</div></li><li><div>
Run and understand SQL statements on POS databases.</div></li><li><div>
Provide support to 3rd party technicians onsite for registers, network, phone lines, digital displays, and traffic counter test-outs, etc.</div></li><li><div>
Assist with miscellaneous software updates and POS ringing instructions as necessary.</div></li></ul><ul><li><div>
Assist with troubleshooting and technical diagnosis of store technology, both hardware and software issues; provide workarounds or solutions to critical issues.</div></li><li><div>
Work cross functionally with internal IT teams to support, maintain, and conduct standard activities in support of the backend store systems.</div></li><li><div>
Collaborate and assist Store Construction Project Manager with the delivery of technology solutions for store openings, including travel and store visits as needed.</div></li><li><div>
Serve as an on-call escalation support contact for off-hour store technical issues.</div></li><li><div>
Onsite schedule Mon-Fri, 8am-5pm</div></li><li><div>
Additional duties and projects as required.</div></li></ul><div></div><div>
Required Education and/or Experience-</div><div>
Bachelor&rsquo;s degree (BA/BS) from a four-year college or university in Computer Science, Information Systems, Software Engineering, or a related discipline or equivalent experience required with 2-4 years of experience in application and/or store technology support. 2-4 years of experience in a leadership role required.</div><div></div><div>
Required Computer and/or Technical Skills-</div><div>
Should have basic to intermediate abilities with Google document platform (Google Docs, Sheets, and Slides) and transaction processing technologies; credit, debit, gift cards, etc. Good knowledge of object oriented programming techniques, process flows, and technical documentation.</div><div></div><div>
Must have intermediate to advanced knowledge of DOS, Windows/Linux OS, Android and/or IOS platform, Oracle desktop and mobile technology, SQL, Database Servers, LAN and WAN networks. It is helpful for this individual to be familiar with the types of applications common to a retail environment.</div><div></div><div>
Physical Demands-</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li><div>
Sit for more than 6 hours per shift</div></li><li><div>
Use hands to finger, handle and feel</div></li><li><div>
Reach with hands and arms</div></li><li><div>
Talk and/or hear</div></li><li><div>
Stand for up to 2 hours at a time periodically</div></li><li><div>
Walk or move from one location to another</div></li><li><div>
Occasionally may need to climb, balance, stoop, kneel, or crouch</div></li><li><div>
Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally</div></li><li><div>
Punctuality and regular attendance consistent with the company&rsquo;s policies is required for the position.</div></li><li><div>
Average work week is 40-45 hours, which can vary depending on business needs.</div></li><li><div>
The work environment for this position is a moderately noisy office setting.</div></li></ul><div></div><div><i>
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy.</i></div><div></div><div><i>
#LI-DNI</i></div><div><i>
This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.</i></div><div></div><div>
EEO Statement:</div><div>
The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.</div><div><br>
Need accessibility assistance to apply?<br>
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)</div></div>

Store Tech Desk Supervisor

Koch

<div><b>Your Job</b>
<p>You should be able to proactively build relationships with key business stakeholders in the organization to assist with the escalations and trends that are impacting their business units. You will be responsible for enriching end user experience by driving continuous transformation. Together with our Global centers, we are responsible for ensuring our customers receive the support they need via phone, chat, and self-service 24x7 in multiple languages. We prioritize the value of our users' time by implementing efficient callback options, significantly improving both Customer Satisfaction and overall, First Contact Resolution rate, We are here to help, proactively spreading awareness and improving the customer journey. Join us and experience the difference!
</p><p><b>Our Team</b>
</p><p>At Koch, we empower employees to innovate, experiment and transform, prioritize the highest value opportunities, develop, and leverage advantaged capabilities, and provide innovative and transformative solutions that will accelerate profitable outcomes. If you are passionate about people and providing IT solutions, this is the role for you! Being a Supervisor in Koch IT Support, you will have the opportunity to lead a cross functional team where you will be expected to collaborate with a team of leaders, both global and remote, to maximize the potential of this large and diverse team while identifying and developing your own team's unique comparative advantages that will allow them to create value in future roles along their career paths.
</p><p><b>What You Will Do</b>
</p><p><b>&bull; </b>Understand, develop, and coach employees on our culture of Principle Based Management and have the opportunity to demonstrate PBM application via SBO
</p><ul><li>People manager for 8-10 associates. Supervise, coach, mentor and develop a group of technical support associates in the day-to-day operations of providing IT customer support to multiple business groups
</li><li>Having 1 on 1 discussions with the associates to identify, assess and work to close gaps in employee's development areas
</li><li>Ensure the team is efficiently and effectively addressing consumer issues and meeting service level commitments
</li><li>Collaborate with various teams/people/customers to understand priorities and vision
</li><li>Share appropriate feedback with team members wherever required
</li><li>Responsible for performance review of the associates
</li><li>Sharing weekly performance reviews and feedback with the employees
</li><li>Represent SD in Global leadership/Business Customers Meeting and collaboration
</li><li>Develop and enable your people and create a good environment and help them in their self-actualization journey
</li></ul><p><b>Who You Are (Basic Qualifications)</b>
</p><p><b>&bull; </b>7+ years of experience in Customer Service domain will be preferable (Having worked in a support organization where we help customers globally by providing IT solutions).
</p><ul><li>2+ years of experience in leading a team.
</li><li>Knowledge of using ticketing tools (Preferably ServiceNow and Genesis).
</li><li>Knowledge of CRM tools.
</li><li>Relevant experience and understanding of Service desk operations, Key stakeholder engagement strategies and KPI analysis will be preferable.
</li><li>Passion for people and keen interest in coaching, mentoring, and developing people is required.
</li><li>Highly people centric organization requires excellent interpersonal skills.
</li><li>Good analytical knowledge and reasoning is required to manage escalations.
</li><li>Good Business acumen.
</li><li>Candidates must be willing and able to work shifts on a rotational basis according to demands of the business. This includes APAC, EMEA &amp; AMER shifts &amp; be flexible to be available during weekends, and holidays based on business requirement.
</li></ul><p><b>What Will Put You Ahead</b>
</p><p>Supervisory experience, Knowledge on Service now &amp; Genesis tool, good with reporting and analysis, MS Excel, PowerPoint, good documentational skills, strong verbal &amp; written communication skills, alignment with our culture.
</p><p>Knowledge on generative AI, knowledge on various ticketing tools or CRM tools, knowledge on project management
</p><p>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
</p><p><b>Who We Are</b></p><p>
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
</p><p>Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
</p><p><b>#LI-Onsite - For onsite jobs</b></p></div>

Manager - IT Employee Services

Conduent

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><div><b><br>
Job Track Description:</b></div>
<ul>
<li>Requires broad technical expertise and company/industry knowledge.</li>
<li>Accountable for functional, operational, and/or program management.</li>
<li>Achieves goals through the work of others.</li>
<li>Manages performance appraisals and pay reviews.</li>
<li>Manages training for 3 or more employees.</li>
<li>Manages hiring and termination actions.</li>
</ul>
<div><b>General Profile</b></div>
<ul>
<li>Supervises daily tasks of complex business, technical support, or production teams.</li>
<li>Sets team priorities to ensure timely completion.</li>
<li>Coordinates work activities with other supervisors.</li>
<li>Makes decisions based on policies, procedures, and business plans.</li>
<li>Receives guidance from manager.</li>
<li>May not perform the work supervised.</li>
</ul>
<div><b>Functional Knowledge</b></div>
<ul>
<li>Understands and applies concepts in the field of expertise.</li>
<li>Has basic knowledge of other disciplines.</li>
</ul>
<div><b>Business Expertise</b></div>
<ul>
<li>Understands how to improve efficiency across related teams.</li>
</ul>
<div><b>Impact</b></div>
<ul>
<li>Impacts the quality and effectiveness of the team and its contribution to the subfunction.</li>
</ul>
<div><b>Leadership</b></div>
<ul>
<li>Sets priorities for and mentors employees to meet daily deadlines.</li>
</ul>
<div><b>Problem Solving</b></div>
<ul>
<li>Resolves day-to-day technical and operational problems.</li>
</ul>
<div><b>Interpersonal Skills</b></div>
<ul>
<li>Uses tact to exchange information and handle sensitive issues.</li>
</ul>
<div><b>Responsibility Statements</b></div>
<ul>
<li>Bears ownership and accountability for single or multiple review deliverables.</li>
<li>Reviews expenditure expense, payment, and outstanding reports for proper authorization and precision.</li>
<li>Provides day-to-day leadership to team members.</li>
<li>Collaborates with internal management for department initiatives and discussions for process improvement.</li>
<li>Participates in communications with the client and other departments.</li>
<li>Liaises with other teams and departments for team administration.</li>
<li>Supports Senior Manager in day-to-day administrative activities.</li>
<li>Performs other duties as assigned</li>
<li>Complies with all policies and standards</li></ul><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

Senior Supervisor, Accounting Services

Samsara

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Samsara (NYSE: IOT) is the pioneer of the Connected Operations&trade; Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing &mdash; and we are excited to help digitally transform their operations at scale.
 <br/>
 <br/>
 Working at Samsara means you&rsquo;ll help define the future of physical operations and be on a team that&rsquo;s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you&rsquo;ll have the autonomy and support to make an impact as we build for the long term.
 <br/>
 <br/>
 <strong>
  About the role:
  <br/>
  <br/>
 </strong>
 You will be responsible for managing a team of Tier 1 Technical Support Specialists in our Bengaluru office, directly monitoring, reporting, and driving improvements in team-level metrics and KPI&rsquo;s, keeping up with new products and ongoing training and developing processes. Your work will be collaborative in nature, working together with managers in multiple support locations to serve our customers. Your work will be cross-functional in nature and will involve working cross-functionally with Product Management, Engineering, Sales, Operations, and Marketing on a weekly basis.
 <br/>
 <br/>
 Experience in a technical support role, proven analytical skills, and strong communication skills are a must. You should be comfortable acting as an escalation point with customers, development teams, and sales teams, and be able to manage projects through to completion. Relationship building, prioritization of projects, and super-effective communication define you.
 <br/>
 <br/>
 Our current Support team brings a diverse set of technical interests and experiences, from hacking on Raspberry Pi&rsquo;s and building web applications, to building gaming computers and rebuilding guitars. We're looking for technically minded, data-driven builders to join our fast-growing team, where you will have a big impact on the success of the product and the company.
 <br/>
 <br/>
 This is a hybrid position with 2 days work from our Bengaluru office. You must express the T readiness to work in a 24x7 operational environment.
 <br/>
 <br/>
 <strong>
  You should apply if:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You want to impact the industries that run our world: Your efforts will result in real-world impact&mdash;helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  </li>
  <li>
   You are the architect of your own career: If you put in the work, this role won&rsquo;t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  </li>
  <li>
   You&rsquo;re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  </li>
  <li>
   You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  In this role, you will:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Directly manage a team of Tier 1 Technical Support Specialists and assist in recruiting and hiring to support rapid growth
  </li>
  <li>
   Maintain a high degree of customer satisfaction with the Support Team while ensuring the team meets established SLA&rsquo;s
  </li>
  <li>
   Highly visible to the local team and active in managing schedules and making real-time adjustments to assignments to ensure fast response and quality service
  </li>
  <li>
   Produce reporting that demonstrates team effectiveness to Engineering, PM, and Leadership
  </li>
  <li>
   Explore, implement, and integrate systems that will help the team scale through tremendous growth
  </li>
  <li>
   Successfully manage onboarding and continuous education for members of the team
  </li>
  <li>
   Manage interactions between Support and other departments pertaining to customer issues/feedback
  </li>
  <li>
   Mentoring new hires as the organization grows quickly
  </li>
  <li>
   Model and support the Samsara cultural principles - Obsess over customers, build for the long term, and challenge yourself
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum requirements for the role:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   B.A./B.S. required, preferably in a technical or quantitative field
  </li>
  <li>
   10 years of experience in a high volume technical support environment
  </li>
  <li>
   3+ years of experience managing a team
  </li>
  <li>
   Strong spoken and written language skills for working with high-value customers and publishing documentation
  </li>
  <li>
   Interest in working in a fast-growing environment with changing responsibilities, and a tolerance for ambiguity
  </li>
  <li>
   Experience with industrial systems, electronics, tinkering with cars, or similar hands-on work is a plus
  </li>
  <li>
   Experience managing remote workers is a plus
  </li>
  <li>
   Experience with Zendesk is a plus
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.
 <br/>
 <br/>
 <strong>
  Accommodations
  <br/>
  <br/>
 </strong>
 Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
 <br/>
 <br/>
 <strong>
  Flexible Working
  <br/>
  <br/>
 </strong>
 At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual&rsquo;s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
 <br/>
 <br/>
 <strong>
  Fraudulent Employment Offers
  <br/>
  <br/>
 </strong>
 Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in &lsquo;@samsara.com&rsquo; or &lsquo;@us-greenhouse-mail.io&rsquo;. For more information regarding fraudulent employment offers, please visit our blog post here.
</div>


Manager, Technical Support

Search 10000+ Technical support supervisor jobs near you this January. New roles added regularly across leading industries. Apply today.