technical support supervisor

Peoples Bank

<div><p><b>Build Your Future Here:</b></p><p>
Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is <i>Working Together. Building Success.</i> and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.</p><p>
Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.</p><p>
We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:</p><ul><li>
American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025</li><li>
Top Workplaces USA national award in 2022, 2023, 2024 and 2025</li><li>
Newsweek's America's Best Banks 2023 and 2024</li><li>
Newsweek&rsquo;s America's Greatest Workplaces 2024 and 2025</li><li>
Forbes America&rsquo;s Best Banks 2024 and 2025</li><li>
Forbes Best-in-State Banks 2020, 2021 and 2025</li><li>
TIME&rsquo;s America&rsquo;s Growth Leaders 2026 award winner</li></ul><p>
At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/</p><p><b>
Job Purpose:</b></p><p>
This position is responsible for overseeing and managing a Support Specialists team and providing technical support to all levels of associates and all lines of business which includes; Bank Operations, Retail Banking, Commercial Banking, Trust &amp; Investments, and Insurance and assist in resolving vendor issues. This role will supervise helpdesk operations and provide timely resolutions of issues.</p><p><b>
Job Duties:</b></p><ul><li>
Supervise and manage Support Specialists (Helpdesk team members). Duties include recruiting, hiring, training, performance monitoring and overall management and leadership of employees. Will complete quarterly and annual reviews and make recommendations for salary and promotions.</li><li>
Will set clear team goals, monitor helpdesk ticket process and ensure tasks are completed timely and accurately.</li><li>
Will provide regular coaching to team and ask for coaching in return.</li><li>
Will be responsible for fostering a team environment that aligns with Peoples Bank&rsquo;s culture.</li><li>
Will seek efficiencies to streamline and improve the helpdesk ticketing process.</li><li>
Provide technical support to users as part of a Helpdesk team environment.</li><li>
Will be responsible for review and resolution of the more complex inquiries or helpdesk issues.</li><li>
Work with team members and vendors to resolve technical problems.</li><li>
May work with both software and hardware vendors to resolve issues.</li><li>
Communicate regularly with associates at all levels.</li><li>
Keep up to date with technology advances in the industry and marketplace.</li><li>
Will ensure ethical behavior, adhere to Peoples policies, procedures and core values of Business with Integrity.</li><li>
Focus on individual user incidents and problems.</li><li>
Enter user phone messages and emails to Helpdesk.</li><li>
Manage Helpdesk tickets; edit calls, categorize, prioritize, assign, escalate, monitor stale calls, and reconcile with WSC</li><li>
Password resets and unlocks (AD and other 3rd party systems)</li><li>
Will perform special projects as assigned.</li></ul><p><b>
Education, Job Skills and Qualifications:</b></p><ul><li>
Bachelor&rsquo;s Degree in a technical field such as information systems or computer science or equivalent work experience.</li><li>
Previous experience in a Helpdesk environment required.</li><li>
MCP, ITIL certification or other applicable certifications preferred.</li><li>
Good general understanding and concept of what operating systems are and how workstations and servers interact (DOS, Windows, Unix).</li><li>
Knowledge of Microsoft Office applications and Web sites.</li><li>
Computer hardware skills &amp; knowledge.</li><li>
Phone skills (ability to troubleshoot and talk users through problems over the phone) with a professional demeanor.</li><li>
&quot;Team Player&quot;, willingness to both coach others and to be coached.</li><li>
Ability to perform assigned duties with limited supervisory assistance.</li><li>
Excellent oral and written communication and documentation skills.</li><li>
Ability to explain technical things in simple English.</li><li>
Ability to perform tasks under pressure, to multi-task, prioritize, and meet tight deadlines.</li><li>
Excellent listening skills.</li><li>
Attention to detail and organizational skills.</li></ul><p><b>
Basic Qualifications:</b></p><ul><li>
Bachelors degree in a technical field such as information systems or computer science or equivalent work experience.</li><li>
Previous experience in a Helpdesk environment</li></ul><p></p><p><b><br>
Equal Opportunity Employer M/F/Disabled/Vet;</b></p><p><b><br>
If you are unable to complete this application due to a disability, contact </b><b>humanresources@pebo.com</b><b> to ask for an accommodation, alternative application process or other inquires.</b></p></div>

Technical Support Specialist Supervisor

Data Access Communications

<p><b>Job Summary</b><br/>We are seeking an energetic and detail-oriented Supervisor of Service Desk to lead our technical support team. In this role, you will oversee daily operations of the service desk, ensuring prompt and effective resolution of IT issues across the organization. Your leadership will drive exceptional customer service, streamline support processes, and foster a collaborative environment that promotes continuous improvement. The ideal candidate is passionate about IT support, possesses strong communication skills, and thrives in a fast-paced setting where problem-solving and technical expertise are essential.</p><p><b>Duties</b></p><ul><li>Supervise and coordinate the activities of the Service Desk team to deliver high-quality IT support services.</li><li>Provide advanced technical support for software troubleshooting, hardware issues, and network connectivity problems.</li><li>Manage escalations efficiently, ensuring timely resolution of complex incidents related to computer management, operating systems (Windows, macOS, Linux), and network infrastructure.</li><li>Oversee the administration of IT systems including Active Directory, DNS, TCP/IP, VPNs, firewalls, and LAN/WAN networks such as Meraki.</li><li>Utilize tools like ServiceNow, Jira, BMC Remedy, and SCCM to track incidents, manage workflows, and generate reports for performance analysis.</li><li>Implement and enforce IT policies related to security protocols including firewall configurations, GPOs (Group Policy Objects), and network security measures.</li><li>Support the deployment and maintenance of computer hardware, mobile devices, operating systems, and peripheral equipment to ensure optimal performance.</li><li>Collaborate with other IT teams on infrastructure projects involving Windows Server environments and Microsoft Office applications.</li><li>Conduct training sessions for team members on new technologies or procedures to enhance overall service quality.</li><li>Maintain detailed documentation of support procedures, incident logs, and asset management records.</li></ul><p><b>Experience</b></p><ul><li>Proven experience in a supervisory role within an IT help desk or service desk environment.</li><li>Extensive knowledge of technical support practices for software troubleshooting, desktop support, and computer hardware management.</li><li>Strong familiarity with operating systems including Windows (Windows Server), macOS, Linux; network protocols such as TCP/IP; and network administration concepts like DNS and DHCP.</li><li>Hands-on experience with IT support tools such as ServiceNow, Jira, BMC Remedy; SCCM; GPO; Active Directory; DNS; VPN solutions; firewall management; LAN/WAN configuration; Meraki networking equipment; and Microsoft Office Suite.</li><li>Demonstrated ability to analyze complex technical issues quickly and develop effective solutions.</li><li>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.</li><li>Ability to lead a team effectively while managing multiple priorities in a dynamic environment. Join us as a Supervisor of Service Desk to lead our dedicated team in delivering exceptional IT support that keeps our organization running smoothly!</li></ul><p>Pay: $12.00 - $15.00 per hour</p><p>Work Location: In person</p>

Supervisor of Service Desk

LED Lighting

<p>About Us</p><p>Envision LED Lighting is a fast-growing company delivering innovative LED lighting solutions to commercial, industrial, and residential customers across North America. Our customers include contractors, distributors, and ecommerce buyers who rely on our team for <b>responsive service and knowledgeable product support</b>.</p><p>We are looking for a <b>Customer Experience Supervisor</b> to lead a team responsible for assisting customers through <b>phone, email, and chat support channels</b>. This is a <b>technical support and customer service leadership role</b>, not a sales or warehouse position.</p><p><b>Position Overview</b></p><p>The Customer Experience Supervisor leads a team providing technical support, order assistance, and issue resolution for customers in a fast-paced B2B and B2C ecommerce environment.</p><p>The role focuses on team leadership, customer escalations, and process management, including returns, warranty claims, and troubleshooting product issues. The supervisor ensures the team delivers exceptional service experiences while using NetSuite as a CRM/ERP system.</p><p>Key Responsibilities</p><ul><li>Lead, coach, and develop a Customer Support Team handling phone, email, and chat inquiries</li><li>Manage customer escalations and complex technical issues, including troubleshooting LED lighting systems</li><li>Oversee returns, warranty claims, and order-related inquiries with a focus on timely, accurate resolution</li><li>Monitor team performance and customer service metrics such as CSAT, response time, and resolution time</li><li>Provide ongoing coaching and training to strengthen service skills and technical product knowledge</li><li>Conduct team huddles, training sessions, and knowledge-sharing initiatives</li><li>Maintain and improve support documentation, SOPs, and internal knowledge base articles</li><li>Collaborate with internal teams (sales, product, operations) to resolve customer issues and improve processes</li><li>Ensure NetSuite ERP/CRM system is used efficiently for customer support tasks and record-keeping</li><li>Foster a positive, customer-focused culture focused on empathy, problem-solving, and continuous improvement</li></ul><p><b>Qualifications</b></p><ul><li>5+ years of experience in customer service or technical customer support</li><li>5+ years in a supervisory or team leadership role managing support staff In Person setting</li><li>Experience managing phone, email, and chat support channels</li><li>Knowledge of B2B and B2C ecommerce support environments</li><li>Hands-on experience with returns, warranty claims, and order issue resolution</li><li>Experience using NetSuite ERP/CRM or similar systems</li><li>Strong communication, coaching, and problem-solving skills</li><li>Bilingual English/Spanish is a plus</li><li>Ability to understand and clearly communicate technical product details</li></ul><p><b>Why You&rsquo;ll Love Working Here</b></p><ul><li>Competitive pay starting at $70,000/year DOE</li><li>Health, dental, and vision insurance</li><li>401(k) plan</li><li>Career growth and leadership development opportunities</li><li>Collaborative, inclusive, and supportive work environment</li></ul><p><b>Equal Opportunity Employer:</b></p><ul><li>Envision LED Lighting celebrates diversity and is committed to creating an inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or veteran status.</li></ul><p>Pay: From $70,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Which customer support channels have you managed in a supervisory role? (</li><li>Do you have experience providing technical support for products or troubleshooting customer issues?</li><li>Have you supervised or handled returns, warranty claims, or order issue resolutions in a previous role?</li><li>Which additional languages are you comfortable using for professional communication?</li><li>Do you have experience supervising a customer support team onsite (not fully remote)?How many team members and for how long?</li><li>What phone support systems and ticketing platforms are you familiar with?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Commerce, CA 90040 (Required)</li></ul><p>Work Location: In person</p>

Customer Experience Supervisor

NineStar Connect

<div><b>Company Description</b><p><br>
NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.</p><p><b>
Career Development:</b></p><ul><li>We value employees that have a desire to learn and provide reimbursement funds for continuing education. We&rsquo;re also committed to in-house training and ongoing development.</li></ul><p><b>
Company Benefits:</b></p><ul><li>At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.</li></ul><p><b>
Wellness:</b></p><ul><li>We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.</li></ul><b><br>
Job Description</b><p><br>
NineStar Connect is seeking a highly motivated and experienced Technical Support Center Supervisor to ead our team of Support Technicians and help deliver exceptional service to our members and customers. This role is ideal for someone who enjoys balancing <b>people leadership, technical support, and operational excellence</b>&mdash;all while modeling the values that define who we are.</p><p>
If you&rsquo;re someone who leads by example, thrives in a fast-paced environment, and is passionate about coaching others and improving the customer experience, we&rsquo;d love to meet you.</p><p><b>
What You&rsquo;ll Do</b></p><p>
As a Support Center Supervisor, you will play a key role in ensuring smooth daily operations while supporting and developing your team.</p><p><b>
Leadership &amp; Team Development</b></p><ul><li><p>
Lead by example in work ethic, professionalism, and attitude</p></li><li><p>
Conduct regular 1:1 coaching sessions and provide ongoing feedback</p></li><li><p>
Support employee development, goal setting, and performance improvement</p></li><li><p>
Complete mid-year and annual performance reviews</p></li></ul><p><b>
Operations &amp; Support Center Oversight</b></p><ul><li><p>
Oversee daily Support Center operations, including call, chat, and service order workflows</p></li><li><p>
Monitor workload distribution and adjust based on operational needs</p></li><li><p>
Review reports and call metrics to ensure quality and efficiency</p></li><li><p>
Participate in an on-call rotation and support escalations as needed</p></li></ul><p><b>
Customer Experience &amp; Quality Assurance</b></p><ul><li><p>
Handle escalated customer concerns with professionalism and care</p></li><li><p>
Monitor calls and interactions for quality assurance</p></li><li><p>
Ensure consistent, high-quality service across all channels</p></li></ul><p><b>
Collaboration &amp; Communication</b></p><ul><li><p>
Partner with internal teams and call partners on performance, issues, and needs</p></li><li><p>
Support onboarding of new employees and managed call center customers</p></li><li><p>
Maintain and improve department documentation and processes</p></li></ul><b><br>
Qualifications</b><p><b><br>
Knowledge &amp; Technical Skills</b></p><ul><li><p>
Telecommunications, helpdesk, or technical support experience preferred</p></li><li><p>
Understanding of networking concepts (TCP/IP), internet troubleshooting, and hardware support</p></li><li><p>
Familiarity with Microsoft products, ticketing systems, and service orders</p></li></ul><p><b>
Leadership &amp; Professional Skills</b></p><ul><li><p>
Strong communication and collaboration skills</p></li><li><p>
Ability to coach, train, and develop others</p></li><li><p>
Effective problem-solving and decision-making abilities</p></li><li><p>
Strong organizational skills with the ability to manage multiple priorities</p></li></ul><p><b>
What Sets You Apart</b></p><ul><li><p>
You lead with <b>integrity</b> and accountability</p></li><li><p>
You <b>embrace differences</b> and work well across teams</p></li><li><p>
You focus on <b>quality results</b> while balancing competing priorities</p></li><li><p>
You help make each day meaningful for your team and customers</p></li><li><p>
You are <b>committed to community</b> and the people we serve</p></li></ul><p><b>
Education &amp; Experience</b></p><ul><li><p>
Associate&rsquo;s degree in Business Management or related field (or equivalent experience)</p></li><li><p>
Minimum of <b>5 years of management experience</b></p></li><li><p>
Network+ certification, or the ability to acquire it within 6 months, required.</p></li><li><p>
Prior experience in telecommunications, helpdesk, or technical support preferred</p></li></ul><p><b>
Work Environment &amp; Expectations</b></p><ul><li><p>
24/7 support environment with <b>on-call rotation responsibilities</b></p></li><li><p>
Primarily onsite role with <b>remote flexibility available with manager approval</b></p></li><li><p>
Ability to manage challenging customer interactions and fast-paced workflows</p></li></ul><b><br>
Additional Information</b><p><br>
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.</p></div>

NineStar Connect - Support Center Supervisor

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
HELP DESK SUPERVISOR<br>
HOURS: 1400-2200</p><div><br>
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Supervisor and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.<br>
<br>
WHAT YOU&rsquo;LL NEED TO SUCCEED<br>
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Supervisor must have:<br>
<ul><li>Education: Bachelor of Arts/Bachelor of Science</li><li>Experience: 5+ years of related experience</li></ul></div><p></p><p>
REQUIRED CERTS:</p><p>
1. Security+CE</p><div>
2. PWS 9.1<br>
<br>
GDIT IS YOUR PLACE<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.<br>
<ul><li>Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>Support: An internal mobility team focused on helping you achieve your career goals</li><li>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>Community: Award-winning culture of innovation and a military-friendly workplace</li></ul><br>
OWN YOUR OPPORTUNITY<br>
Explore an enterprise IT career at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.</div>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
CompTIA Security+ CE | CompTIA - CompTIA</p></div><div></div><div>
Travel Required<div>
10-25%</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $73,965 - $40. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Lead - SWINGS - TS/SCI W/ POLY

Etisalat

<div><div><b>Non Telecom Senior Supervisor.Technical Support</b> <b>-</b> <b>(</b><b>260000ER</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Manage the teams that handle all customers' non telecom requests and contacts through voice and digital channels in terms calls and chat contacts with high level of contact resolution Responsible for Digital and Voice FCR frontline, chat and back offices</p><p><b>
Report To Position Name</b></p><p>
Manage the teams that solve all Customers' contacts on call center through voice channel and digitally through chat applications with ultimate resolution rate and high customer satisfaction rate on CSAT and TRIM -Own customer problems end to end -Able to solve cash requests and problems through direct empowerment or through escalation to support teams if required -Handle dealers' QR requests and demands on the spot with high resolution -Serve E-shop inquiries and transaction and ensure end to end designed experience is delivered -Support all other non- telecom related apps requests and inquiries through chat and direct calls including Music, Sports, TV and games -On top of all updates and campaigns and delivers it to Team successfully. -Be able to solve any apps issue in light of provided empowerment tools including My Etisalat app Manage the direct team performance, first contact resolution, back office resolution time, are CSAT score People management: team meetings, one to ones and coaching sessions Responsible for the team training and development Act as area SPOC with stake holders from Commercial and finance</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Knowledge: &bull;Digital Fluency and experience &bull;Customer orientation with previous experience &bull;Technical skills &bull;Communication skills &bull;Positive attitude &bull;Problem solving skills &bull;Excellent computer &amp; digital knowledge. &bull;People Management &bull;Supervisory skills Education: &bull;University Degree is a must. Language Proficiency: Strong written and verbal skills and high levels of autonomy and responsibility &bull;Fluent in Arabic &amp; very good English (Reading, Writing &amp; Oral). Problem Solving: Own customer problem end to end Communicate with internal departments till problem is resolved as finance, commercial, back offices and IT Planning Ahead: Own customer problem end to end and Innovation: In the frame of customer problem resolution and tools enhancement Skills &amp; Abilities: Critical thinker, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. -Attentive to details and thorough in completing work tasks. -Provide a speed of closure for any problem with the ability to quickly make sense of, combine, and organize information into meaningful patterns. -Ability to effectively handle multiple tasks in a fast paced environment. -Familiar with telephone and chat techniques with good digital knowledge &amp; skills. -Demonstrated verbal communication skills and ability to convey information clearly and effectively. -Presentable with very good communication skills. -Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. -Ability to guide and coach a team towards achieving results -Team player. -Ability to meet tight deadlines.</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
NA</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
&bull;Minimum 1-2 years' experience as customer care supervisor preferably in cash service &bull;Area of experience: Inbound voice/ Cash/ Digital</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
NA</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
NA</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Supervisor</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 15/Mar/2026, 5:29:22 AM</div></div>

Non Telecom Senior Supervisor.Technical Support

General Dynamics Electric Boat

<div>Overview:
<div>
The next step in support of the Virginia Class and Columbia construction process is executing &ldquo;Build to EB Paper&rdquo; in a Strategic Partnership environment at a supplier facility. EB is looking for experienced Operations Supervisors to be part of the new Imbedded Team located in Jacksonville, Florida. This effort would be in support of Virginia and Columbia Class Decks. This EB position will supervise and oversee the work content, means and methods of fabrication, utilizing supplier personnel as embedded EB employees. Operations Supervisor will manage the performance of the group&rsquo;s Safety, Quality, Cost, Schedule, and Continuous Improvement. The Operations Supervisor shall be responsible for developing good work practices, developing and maintaining EB culture, assisting with process improvements, and ensuring assigned personnel conform to all regulatory/EB requirements. Candidate will monitor and maintain employees training and required qualifications using the established training records system:</div><div><br>
</div><div>Responsibilities include but are not limited to the following:</div><ul><li>
Must possess energetic, positive attitude and be willing to change, develop and adapt as the requirements of assigned tasks dictate.</li><li>
Supervise technical work execution, quality, cost, schedule, continuous improvement and lessons learned.
</li><li>Supervisor will be permanently located in Florida supporting Strategic Partnership (work to EB paper) programs at EB supplier facilities.</li><li>
EB supervision will be responsible for the transfer of knowledge to supplier supervision and embedded employees.</li><li>
EB supervision will ensure EB practices, means and methods are taught and employed during performance of the work and will be active in guiding and mentoring.</li><li>
EB supervision will ensure that Safety and Quality are top priority. Ensure all QA functions, such as NDT, are performed by EB authorized personnel or properly trained embedded supplier personnel.</li><li>
EB supervision will sign off on Work Order Ops and Work Order Package completion. Supervisor is validating that all work performed and completed is fully compliant and support the product&rsquo;s use as intended.</li><li>
EB supervision will train, coach, mentor and oversee Electronic Record Signatures within ERS for completion of Fit-up, Welding, VT and other functions.</li><li>
Conduct job hazard analysis and ensure employees know how to perform assigned work within set expectations.
</li><li>Provide training and mentoring to the embedded supplier operations supervisor. Utilize EB standards for monitoring work performed and ensure all necessary materials, supplies, tools, work orders and documentation are available.</li><li>
EB supervisor will promote and adhere to the importance of a strong security posture with embedded supplier personnel. Must diligently manage any sensitive data and explain how it is to be controlled.</li><li>
EB supervisor is to gain the trust and collaboration of the supplier management and embedded personnel. Must assess and make recommendations for employee development and continually promote proficiency in work.
</li><li>EB supervisor is to monitor and identify any behavioral issues and refer them to the supplier supervisor for HR resolution.
</li><li>Must be able to communicate effectively both orally and in writing with subordinates and supervisors.
</li><li>Must have the ability to set, assign, and measure daily production goals, provide technical expertise, instruct, mentor and motivate crew.</li><li>
Successful applicants will be placed in a department and shift based on business necessity.</li><li>
Relocation Package will be offered for this position if applicable.</li></ul>
Qualifications:
<div>
Required:
</div><ul><li>High School diploma or GED</li><li>
3+ years of Steel fabrication/shipfitting or structural welding experience</li><li>
Must be available to work all shifts, split shift, including extended hours and weekends as business needs dictate</li><li>
Ability to obtain and maintain a security clearance through the department of defense</li></ul><div>
Preferred:</div><ul><li>
High School/GED preferred. Education and/or training (i.e. Technical School, AS/BS degree in any engineering discipline)
</li><li>Prefer VT 3.10 qualification, or have the ability and knowledge to obtain qual.</li><li>
Prefer candidate to have been through the DLDP Supervisor program. If not, we will send them through the program.</li><li>
MDU graduate</li><li>
Navy/Military</li></ul>
Skills:
<ul><li>Good organizational, presentation and communication skills</li><li>
Ability to interact with various levels of subcontractors and EB employees in the organizations</li><li>
Must possess strong PC skills including proficiency with the MS Office suite &amp; Lotus Notes.</li><li>
Proficiency in blueprint and drawing interpretation
</li><li>Experience with Ships Drawings, SSPs, SPs, MDDs, Technical Manuals, Welding Technique Sheets, EWP, ERS, ERs, NDT, DIs and SIs. Computer Skills, Word, Power Point, Cornerstone Training Records</li><li>
Proficiency in blueprint and drawing interpretation
</li><li>Experience with Ships Drawings, SSPs, SPs, MDDs, Technical Manuals, Welding Technique Sheets, EWP, ERS, ERs, NDT, DIs and SIs. Computer Skills, Word, Power Point, Cornerstone Training Records</li><li>
Demonstrated leadership skills</li></ul>
Physical Qualifications: Color Vision, Kneeling, Light Lifting, Medium Lifting, Pulling, Pushing, Reaching, Stooping, Twisting Environmental Attributes: Cold, Dry, Dusty, Fumes, Hot, Inside, Noise, Oily, Outside, Wet</div>

Operations Supervisor - Structural

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