technical support technician

Sentec

<div>The Technical Support &amp; Service Technician primarily performs troubleshooting, repairs, and support of transcutaneous blood gas monitoring systems and medical respiratory devices. The ideal candidate will primarily work with customers, territory managers and cross functional departments within the organization to ensure the highest quality of customer satisfaction.
Key Responsibilities:
<ul><li>Provide service and repair on all Sentec and Percussionaire products including replacing and/or repairing required components.</li><li>
Troubleshoot, calibrate, test and perform routine and complex repairs on returned medical devices.</li><li>
Provide technical support to internal and external customers via phone, teleconference, or email.</li><li>
Organize, test and update medical devices, install and replace hardware and software upgrades.</li><li>
Log any formal customer complaints and incoming customer calls/emails in the quality management system (QMS) for traceability and to identify failure trends.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree or equivalent experience required. Preferred in electronics, mechanical engineering, or biomedical equipment technology.</li></ul><ul><li>
Minimum of 3-5 years of experience working in a technical support and/or service repair position required; preferably within the medical device field.</li><li>
Experience with ERP systems, specifically Oracle Netsuite preferred.
</li><li>Experience with QMS systems, specifically Qualio or QT9 preferred.</li></ul> 

Benefits 
<ul><li>
Meaningful work in a rapidly growing company with opportunity for advancement</li><li>
Directly influence the quality of products and make a difference for patients worldwide</li><li>
Opportunities for professional and personal growth</li></ul>
Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave, a wellness stipend and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.
By choosing a career at Sentec, you&rsquo;re not just choosing a job &ndash; you&rsquo;re embracing the chance to make a real impact, contributing to the development of innovative medical solutions that support the wellbeing of individuals worldwide.
Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, Sentec utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions.</div>

Technical Support & Service Technician

Southern Glazer’s Wine & Spirits

<div><div>What You Need To Know</div><div>
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people &ndash; and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer&rsquo;s isn't just one of Forbes&rsquo; Top Private Companies; it's a family-owned business with deep roots dating back to 1933. 
</div><div>
Southern Glazer&rsquo;s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging. 
 
Hours: 5PM-2AM Days: Sunday through Thursday 
</div><div>
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. 
</div><div>
By joining Southern Glazer&rsquo;s, you would be part of a team that values excellence, innovation, and community. This is more than just a job &ndash; it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.</div><div> 

Overview</div><div>
Responsibilities for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues. 
</div><div>
Primary Responsibilities:</div><ul><li>
Provide support to the division (24x7) or as directed.</li><li>
Provide training for employees on procedures/systems.</li><li>
Collaborates with other functional areas to identify system integration opportunities</li><li>
Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM&rsquo;s in motion scanners, VFD&rsquo;s, Servo Motors and controls, etc.)</li><li>
Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects.</li><li>
Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs.</li><li>
Assist with the evaluation and process changes for other distribution systems (Conveyors/MHE, Voice Picking &amp; slotting techniques, etc.)</li><li>
Provide training for distribution center employees on procedures/ MHE systems.</li></ul><div> 

Additional Primary Responsibilities:</div><ul><li>
Initial point of contact for onsite support at respective Distribution Center.</li><li>
Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed.</li><li>
Perform proactive maintenance for warehouse equipment.</li><li>
Document and escalate issues to the appropriate vendors and SGWS SCM support groups.</li><li>
Manage and maintains the spare parts inventory and report as required to keep the systems ready for production.</li><li>
Oversee detailed root cause analysis of reliability issues.</li><li>
Implement operations continuous improvement measures and initiatives.</li><li>
Perform other job-related duties as assigned.</li></ul><div> 

Minimum Qualifications:</div><ul><li>
Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience.</li><li>
5 or more years of work experience.</li><li>
3 or more years of work experience in Warehouse Operations &amp; Support.</li><li>
Working knowledge of PLC operations and PLC electrical panels.</li><li>
Working knowledge of Compressed Air system and Storage and Retrieval Machines (SRM&rsquo;s).</li><li>
Working knowledge of spirals and sliding shoe sorters, Motor starters, overloads, and basic wiring.</li><li>
MS Office and other general desktop software experience required.</li><li>
Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software</li><li>
Strong organizational &amp; time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner.</li></ul><div> 

Physical Demands:</div><ul><li>
Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine.</li><li>
Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping.</li><li>
Critical nature of this job may require extended hours, overtime, and weekends.</li><li>
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs.</li></ul><div> 

EEO Statement:</div><div>
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges. 
</div><div>
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com</div> 

About Southern Glazer's Wine &amp; Spirits: 
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people &ndash; and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer&rsquo;s isn't just one of Forbes&rsquo; Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazer&rsquo;s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.</div>

Technical & Warehouse Support Technician

Junior Technician &ndash; Electrical &amp; Technical SupportJob TypeFull-time Location: Riyadh-Saudi ArabiaJob SummaryWe are looking for a Junior Technician with basic knowledge of electricity and general technical support to join our team. The role involves assisting in installation, maintenance, troubleshooting, and supporting different technical service activities.Key Responsibilities<ul><li>Assist in basic electrical work, wiring, and equipment installation</li><li>Support maintenance and troubleshooting of technical systems and devices</li><li>Help senior technicians in on-site service and repairs</li><li>Perform routine inspection, testing, and preventive maintenance</li><li>Maintain tools, materials, and proper safety procedures</li><li>Provide basic technical support to customers when required</li></ul>Requirements<ul><li>Basic knowledge of electricity and technical systems</li><li>Technical diploma or relevant training is preferred</li><li>Willingness to learn and work in field environments</li><li>Good teamwork, discipline, and communication skills</li><li>Ability to follow safety instructions and procedures</li></ul>Job Types: Full-time, Contract

Junior Technician – Electrical & Technical Support

TengoInternet

<div>JOB TITLE: JOB TITLE: NETWORK TECHNICIAN TIER 1
REPORTS TO: NETWORK SUPPORT MANAGER
SALARY RANGE: $16 - $24 /HR + Benefits
A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is seeking a Network Technician to work in a values-based team environment.<h2 class="jobSectionHeader">
Job Mission</h2>
The Network Technician I is responsible for providing first-level technical support to customers by diagnosing, troubleshooting, and resolving basic hardware, software, and connectivity issues. This role serves as the first point of contact for monitoring alerts, customer inquiries, and service requests.
The Network Technician I works to resolve issues on the first interaction whenever possible while maintaining a customer-service-oriented environment focused on problem detection, resolution, and escalation when necessary. This position supports senior technicians and assists with network installations, maintenance, and operational tasks while developing technical expertise.<h1 class="jobSectionHeader">
Job Outcomes</h1><h2 class="jobSectionHeader">
Responsibilities</h2><ul><li>
Provide first-level technical support for customer network issues and service requests</li><li>
Monitor network alerts and respond to service tickets in a timely manner</li><li>
Troubleshoot basic connectivity issues involving routers, switches, access points, and client devices</li><li>
Escalate complex technical issues to senior technicians with clear documentation of the troubleshooting steps performed</li><li>
Provide professional and courteous phone and email support for customers</li><li>
Maintain ownership of assigned tickets and follow through to resolution or proper escalation</li><li>
Communicate status updates to customers and internal stakeholders as needed</li><li>
Assist senior technicians with network installations, upgrades, and equipment staging</li><li>
Perform basic device configuration and hardware replacements as directed</li><li>
Accurately document troubleshooting steps, resolutions, and service activities within the ticketing system</li><li>
Support operational processes by following established procedures and documentation standards</li><li>
Be prompt and available during scheduled hours to ensure proper support coverage</li><li>
Participate in scheduled on-call rotations as required</li><li>
Assist with maintaining accurate service records and work orders</li><li>
Support team members in resolving cases and maintaining service quality</li><li>
Other duties as assigned</li></ul><h1 class="jobSectionHeader">
Job Competencies</h1><h2 class="jobSectionHeader">
Professional Attributes</h2><ul><li>
 Ability to quickly learn new technologies and troubleshooting methods</li><li>
 Positive attitude with customers and team members</li><li>
 Strong phone etiquette and customer service skills</li><li>
 Ability to multitask while maintaining strong attention to detail</li><li>
 Basic technical troubleshooting and problem-solving skills</li><li>
 Ability to work effectively in a team environment</li><li>
 High level of initiative and willingness to learn</li><li>
 Good time management and organizational skills</li><li>
 Clear written and verbal communication skills</li><li>
 Ability to remain calm and professional in stressful situations</li><li>
 Ability to follow established procedures and instructions</li><li>
 Professional customer-facing presence when assisting with field work</li><li>
 Basic mechanical aptitude and comfort working with technology equipment</li><li>
 Comfortable working on ladders and in field environments when assisting with installations</li><li>
 High regard for personal safety when performing work</li></ul><h1 class="jobSectionHeader">
Education / Training</h1><ul><li>
Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience preferred but not required.</li></ul>
Preferred certifications include one or more of the following:<ul><li>
CompTIA Network+ (Must option with 90 days of employment)</li><li>
CWT (Certified Wireless Technician)</li><li>
CompTIA A+</li><li>
Entry-level networking certifications or relevant technical coursework</li></ul>
Experience Requirements:<ul><li>
0&ndash;2 years of technical support, help desk, or network operations experience preferred 
Basic familiarity with troubleshooting wired and wireless networks is beneficial</li></ul><h1 class="jobSectionHeader">
Other Requirements</h1><ul><li>
 Valid driver's license</li><li>
 Must be authorized to work in the United States</li><li>
 Passport or ability to obtain a passport</li><li>
 Ability to pass drug screening and background check</li></ul>
JT4JVm3pTb</div>

Network Technician (Tier 1)

Flux Power, Inc.

Come work as a Product Support Technician at a growing company that offers great benefits with opportunities to advance and learn alongside accomplished business leaders &hellip; Become a part of our team! Get to Know Us Flux Power is a fast-paced, high-growth (40% YoY), publicly traded company (NASDAQ: FLUX) that is leading the adoption of lithium-ion technology solutions. We design, manufacture, and sell advanced lithium-ion battery packs that are disrupting the 100+ year old market for lead acid batteries. Our battery packs are used to power industrial and commercial equipment like forklifts and airport ground support equipment, as well as new applications like solar-powered EV charging stations.About the RoleThe Product Support Technician works hands-on with the technology providing technical assistance to customers experiencing issues with Flux Power battery packs. Product Support Technicians deliver world class pre-sales and post-sales support to both customers and prospective customers demoing Flux Power battery products. The Product Support Technician helps drive the customer support and user experience to win in the marketplace and achieve financial performance goals.What you Will be Doing<ul><li>Maintain a high level of knowledge on our products and industries supported.</li><li>Provide phone, email, and remote login support to onsite technicians who are experiencing an issue with our product.</li><li>Respond quickly and effectively to requests for assistance from frontline teams and supporting service operations.</li><li>Take ownership of escalated issues and manage product/service outages.</li><li>Collaborate with central &amp; regional service leadership to develop solutions, establish standards, and drive best practices to deliver improvements in service deliver and product quality.</li><li>Provide technical support to our sales team.</li><li>Direct interface with end-users with product questions or concerns.</li><li>Work with Design Teams on New Product lines and understand changes to current products.</li><li>Coordinate Beta site feedback on new or revised product concepts.</li><li>Evaluate product returns and perform failure analysis.</li><li>Write technical bulletins, maintain document repositories, and create any type of documentation a technician may need to get their job done quickly and effectively.</li><li>Drive literature and instruction enhancements based on direct interaction with customers. Work with Product Management, Design Engineers, and Marketing on all literature, work instructions, etc. required to support the end-user.</li><li>Assist in the initial installation and evaluation of products.</li><li>Maintain an understanding of all products and how to troubleshoot issues. Perform analysis and give feedback to engineering teams on possible design changes and/or solutions to issues.</li><li>Help collect both competitive intelligence and Flux user data to enhance Flux competitive advantage.</li><li>Collect potential customer usage data and provide analysis illustrating which Flux Power product provides the best solution.</li><li>Serve as a liaison between engineering, sales and marketing, performing pre-sales engineering assessments and helping guide the team by 'triaging' and prioritizing incoming sales leads.</li><li>Analyze incoming requests for potential new products, performing feasibility analysis and recommendations.</li><li>Performs other related duties as assigned</li></ul>What you Will Need<ul><li>Minimum of a High School Diploma, Associates of Arts in a technical trade (Engineering or IT preferred).</li><li>Minimum 2-years technician experience in related industry.</li><li>Experience with training, military background, or Trade School Certification in electronics, avionics, or mechanical fields (automotive, aerospace, or marine, etc.) preferred.</li><li>Experience with Lithium-Ion technologies is a plus.</li><li>Strong analytical, numerical, and reasoning abilities are needed.</li><li>Demonstrated skills in learning/absorbing technical products is a must.</li><li>Technical background and demonstrated skills in learning/absorbing technical products is needed.</li><li>Success in managing customer relationships with extraordinary problem-solving skills using good follow up and follow through and the ability to multi-task.</li><li>Excellent verbal and written communication with the ability to collaborate.</li><li>Well-developed interpersonal skills who can work with a diverse team.</li><li>Results orientated who can thrive in a fast-paced environment.</li><li>Domestic travel (up to 25%) is a must.</li><li>Bi-lingual is a plus.</li><li>Current driver's license.</li><li>Knowledge and experience with Microsoft Office programs.</li><li>Experience with 8D, 6 Sigma or other technical problem resolution techniques is desired.</li></ul>Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.What Can We Offer You for All Your Hard Work?We are committed to a safe, drug-free workplace by performing pre-employment background checks and substance testing.Please review our career page at https://www.fluxpower.com/flux-careers***Flux Power is proud to be an equal opportunity employer committed to providing employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age or disability, or any other class protected by Federal, State or local laws. Flux Power complies with all employment eligibility verification requirements of the Immigration and Nationality Act and all must have the authorization to work in the US.Job Type: Full-timePay: $30.00 - $33.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>Monday to Friday</li></ul>Work Location: In person

Product Support Technician

#twiceasnice Recruiting

<div>
 
 
 IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req)
 
 
 
 
 Location: Remote from Washington
 
 
 
 
 Salary: $60,000 + Benefits
 
 
 
 
 Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, &amp; Paid Holidays
 
 
 
 
 Job Type: Full-Time
 
 
 
 
 Typical Hours: M-F, 8am-5pm PST
 
 
 
 
 Start Date: ASAP
 
 
 
 
 Sponsorship: Not available
 
 
 
 
 Relocation Assistance: Not Available
 
 
 
 
 Travel: 25% within Washington (~2-day trips per month + ~1 overnight; driving required)
 
 
 
 
 
 
 
 IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Description
 
 
 
 
 
 
 Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor&rsquo;s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.
 
 
 
 
 
 
 IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Responsibilities
 
 
 
 
 
 
 &bull; Provide Tier 1 (75%) technical support for hardware, software, and access issues
 
 
 &bull; Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
 
 
 &bull; Resolve Microsoft 365 account issues including email, login, and access problems
 
 
 &bull; Support Windows desktop and laptop systems including configuration and maintenance
 
 
 &bull; Install and configure desktops, laptops, printers, and scanners for end users
 
 
 &bull; Travel to client sites to complete installations, data transfers, and onsite issue resolution
 
 
 &bull; Address basic connectivity issues with support from senior technicians as needed
 
 
 &bull; Document and manage service tickets using the Autotask ticketing system
 
 
 &bull; Perform basic hardware repairs and component troubleshooting for desktops and laptops
 
 
 &bull; Support clients during outages and communicate issue status and resolution clearly
 
 
 &bull; Deliver professional end-user support while maintaining high levels of customer satisfaction
 
 
 
 
 
 
 IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Qualifications
 
 
 
 
 
 
 &bull; Associate or Bachelor&rsquo;s degree in a computer science related field is required
 
 
 &bull; 1+ years of IT support experience is required
 
 
 &bull; Strong understanding of Windows operating systems and Microsoft 365 is required
 
 
 &bull; Knowledge of desktop and laptop hardware components with basic repair skills is required
 
 
 &bull; Driver&rsquo;s license and reliable personal vehicle are required
 
 
 &bull; Ability to travel 25% within the state of Washington is required
 
</div>

IT Support Technician ($60K, Degree + 1 Year Exp & 25% Travel Req)

Granade Technology Solutions

Job Summary We are seeking a dynamic and proactive Support Technician to join our IT support team. In this role, you will be the frontline hero for resolving technical issues, ensuring seamless computer and network operations, and delivering exceptional customer service to users across various departments. Your expertise will help maintain the stability of our IT infrastructure, support end-users with hardware and software challenges, and contribute to a productive, technology-driven environment. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative organization committed to excellence.Duties<ul><li>Monitor and respond to support tickets in our PSA system</li><li>Provide remote support and triage for client issues</li><li>Travel to client sites for hands-on work: firewall swaps, Wi-Fi troubleshooting, hardware installs</li><li>Build, image, and provision new PCs using established processes and tools</li><li>Communicate clearly with clients &mdash; keeping them informed and feeling confident</li><li>Collaborate with senior staff on escalations and document your work thoroughly</li></ul>Skills<ul><li>1&ndash;3 years of IT support experience (helpdesk, break-fix, internal IT, or MSP &mdash; all considered)</li><li>Comfortable driving to client sites</li><li>Strong communication skills and a customer-first attitude</li><li>Hands-on experience troubleshooting Windows environments</li><li>Familiarity with networking basics (DNS, DHCP, VLANs a plus)</li><li>CompTIA A+, Network+, or similar certs are a plus &mdash; not a requirement</li><li>MSP experience helpful but not required</li></ul>Join us as a Support Technician if you are passionate about solving technical challenges with enthusiasm! Bring your problem-solving mindset and customer service skills to help keep our organization running smoothly while advancing your career in IT support!Pay: $38,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Support Technician

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