technical support technician

itcare

We are looking for a skilled and reliable Printer Technician to join our technical team. The ideal candidate will be responsible for installing, maintaining, diagnosing, and repairing various types of printers while ensuring excellent service quality and customer satisfaction.Key Responsibilities<ul><li>Diagnose, troubleshoot, and repair laser, inkjet, and multifunction printers.</li><li>Perform regular maintenance, servicing, and preventive checks.</li><li>Install and configure printers for customers (USB, network, and wireless setups).</li><li>Replace printer parts such as rollers, fusers, cartridges, drums, and boards.</li><li>Identify hardware and basic software-related printer issues.</li><li>Provide on-site and in-store technical support when required.</li><li>Test printers after repair to ensure proper functionality.</li><li>Maintain accurate service reports and repair documentation.</li><li>Communicate clearly with customers regarding issues, solutions, and repair timelines.</li><li>Coordinate with the support and sales teams when needed.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience as a Printer Technician or similar technical role.</li><li>Strong knowledge of printer hardware and components.</li><li>Experience with major printer brands (HP, Canon, Epson, Brother, etc.) is an advantage.</li><li>Ability to diagnose problems quickly and accurately.</li><li>Basic knowledge of networking and printer connectivity.</li><li>Good communication skills; Arabic and English is a plus.</li><li>Ability to work independently and manage multiple repair tasks.</li><li>Technical diploma or relevant certification is preferred.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Stable work environment in a growing IT company.</li><li>Opportunities for skill development and training.</li><li>Supportive and professional technical team.</li></ul>Job Type: Full-timePay: KD200.000 - KD250.000 per month

Printer Technician

McGuireWoods LLP

<div>Overview:
<div>
McGuireWoods LLP is seeking an OST/Desktop Support Technician for our Seattle office. This role focuses on providing hands-on support to firm personnel with PC hardware and software. In collaboration with other IT teams, the On-Site Support Technician will help ensure technology is utilized efficiently and effectively across their assigned area.</div><div></div><div> 
McGuireWoods, one of the world&rsquo;s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.</div>
Responsibilities:
<ul><li>Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues.</li><li>
Set-up and support internal and external meetings, presentations, conference calls and events as needed.</li><li>
Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel.</li><li>
Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones.</li><li>
Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc.</li><li>
Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel.</li><li>
Performs additional duties as directed.</li></ul>
Qualifications:
<ul><li>Minimum of 3 years supporting the use of industry standard Windows applications through on-site, help desk or technology training functions.</li><li>
Law firm experience preferred.</li><li>
Experience with latest versions of Microsoft Windows OS, Microsoft Office Suite (proficient) with emphasis on supporting Outlook and Word.</li><li>
Experience supporting iPhone and Android.</li><li>
Experience troubleshooting hardware issues (laptop, desktop, printers, etc.) as well as virus and malware remediation.</li></ul><div>
Have more questions? Connect with a recruiter directly.</div><div>
#LI-MM1</div></div><div></div>

On-Site Support Technician

Cummins

<div>DESCRIPTION
Job Summary
This role is a customer-focused individual contributor responsible for performing complex diagnostics, repairs, overhauls, and rebuilds on multiple Cummins engine products at customer and company sites with minimal supervision. The role combines strong field service execution with data analysis, customer recommendations, and dealer support activities. The position may provide technical guidance and coaching to less experienced technicians while ensuring high levels of customer satisfaction, safety, and compliance.
Key Responsibilities Field Service &amp; Technical Support
<ul><li>Perform complex diagnostics, repairs, overhauls, and rebuilds on Cummins engine products using specialized tools, documented procedures, and service publications.</li>
<li>Translate customer complaints into structured troubleshooting plans; validate repairs by duplicating complaints and documenting resolutions.</li>
<li>Carry out preventive maintenance activities as per documented schedules and standards on engines and related components in the field.</li>
<li>Escalate unresolved or complex technical issues to product specialists or supervisors through defined technical escalation processes.</li>
<li>Provide Cummins Care activities, Insite and Inline technical support to TML on-highway dealership teams.</li>
<li>Maintain service vehicles and tools to ensure cleanliness, safety, and operational readiness.</li>
</ul>Data Analysis &amp; Customer Insight
<ul><li>Perform data extraction from PCC at defined intervals and validate data with Monitoring and Resolution teams on activities performed.</li>
<li>Analyze field and operational data to identify trends, issues, and improvement opportunities.</li>
<li>Capture Voice of the Customer and technical issues, working closely with RRT teams for resolution and continuous improvement.</li>
<li>Provide recommendations to customers through formal communication, including written letters and reports.</li>
</ul>Dealer, DBU &amp; Fleet Support
<ul><li>Support Insite and InPower activities for dealers and DBUs.</li>
<li>Drive dealer and DBU key activations and provide fleet population and count information.</li>
<li>Identify additional sales and service opportunities during customer interactions and share insights with relevant teams.</li>
</ul>Coaching, Documentation &amp; Compliance
<ul><li>Coach, develop, and provide technical guidance to technicians and apprentices; support knowledge transfer and skill development.</li>
<li>Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents using business systems.</li>
<li>Ensure strict adherence to Health, Safety, and Environmental (HSE) policies, procedures, and legislation; proactively report incidents or risks.</li>
<li>Complete required technical and safety training aligned with skill development and business requirements.</li>
</ul>RESPONSIBILITIES
Qualifications
<ul><li>Apprentice Trained Engine Technician (preferred).</li>
<li>Vocational diploma from a relevant technical institution.</li>
<li>Locally valid driving permit.</li>
<li>This position may require licensing for compliance with export control or sanctions regulations.</li>
</ul>Competencies
Technical &amp; Functional Skills
<ul><li>Expert-level knowledge of Cummins engine products and systems.</li>
<li>Strong diagnostic capability using electronic service tools (Insite, InPower) and mechanical troubleshooting methods.</li>
<li>In-depth understanding of engine systems interactions, including fuel, exhaust, cooling, aftertreatment, controls, sensors, and driveline systems.</li>
<li>Ability to perform product repair and maintenance within standard repair times while ensuring quality and cost efficiency.</li>
<li>Strong service documentation and data capture discipline to support warranty, quality, and historical tracking.</li>
</ul>Behavioral &amp; Leadership Competencies
<ul><li>Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.</li>
<li>Communicates Effectively: Clearly conveys technical and non-technical information to diverse audiences.</li>
<li>Manages Complexity: Interprets and resolves complex and sometimes conflicting information to solve problems effectively.</li>
<li>Manages Conflict: Handles conflict situations constructively with minimal disruption.</li>
<li>Develops Talent: Coaches and supports the development of junior technicians.</li>
<li>Self-Development: Actively seeks continuous learning and skill enhancement.</li>
<li>Health &amp; Safety Fundamentals: Champions proactive safety behaviors and contributes to an injury-free workplace.</li>
<li>Values Differences: Recognizes and respects diverse perspectives and cultures.</li>
</ul>QUALIFICATIONS
Experience
<ul><li>Significant field service experience in engine diagnostics, repair, and maintenance.</li>
<li>Expert-level experience with engine products and electronic diagnostic tools.</li>
<li>Proven customer service experience in a field or service environment.</li>
<li>Experience providing technical coaching and guidance to junior technicians (preferred).</li>
</ul>Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Technician
ReqID 2422604
Relocation Package No
100% On-Site No</div>

Engine Field Service Technician - Level III

FujiFilm

<div>Position Overview:
<div>
The Field Service Technician &ndash; Level 3 will report to the Regional Support Manager and will be responsible for the service and maintenance of either multiple product lines that the GCD service team supports or a high-speed inkjet product line. This level technician will demonstrate a full working knowledge of the product lines they support including theory of operation as well as the mechanics. This position will require travel throughout the United States.</div><div></div><div> 
This is a remote position within the Philadelphia, PA area.</div>
Company Overview:

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We&rsquo;re looking for passionate, mission-driven people to help us continue to innovate. 
 
With five operating divisions, there&rsquo;s a lot of opportunity to find your niche and make an impact. Perhaps you&rsquo;ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax&trade;. Maybe you&rsquo;ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division&mdash;they develop office and commercial print solutions and enable digital transformation. And if you&rsquo;re interested in tape, check out our Industrial Products Division&mdash;they develop data storage solutions. 
 
We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. 
 
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of &ldquo;giving our world more smiles.&rdquo; Visit: https://www.fujifilm.com/us/en/about/region/careers
Job Description:
<div>
Responsibilities</div><ul><li>
Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution</li><li>
Analyze and evaluate equipment performance</li><li>
Install and remove equipment and systems as required</li><li>
Install required modifications and engineering changes to ensure that the equipment is within specifications and to maximize customer productivity</li><li>
Perform pre-installation assessment and site inspection on equipment in accordance with equipment requirements</li><li>
Provide customer phone support as needed</li><li>
Provide technical support to other technicians as needed</li><li>
Provide sales assistance in demos and/or customer visits</li><li>
Working with the scheduler team, manage and perform preventative maintenance on trained equipment</li><li>
Work closely with and develop strong business relationships with the customer and client personnel</li><li>
Complete all required reporting procedures related to the maintenance and repair of the equipment</li><li>
Completes all required administrative tasks in an accurate and timely manner.</li><li>
Accounts for all time and activity by recording information through the proper tracking system.</li><li>
Monitor and manage the return of all parts</li><li>
Attend training classes and develop necessary knowledge and skills to service GSD supported equipment and to advance to a level 4 position</li><li>
Weekend work and overtime required as needed for installations, service calls and training</li><li>
Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager</li><li>
Perform related duties as assigned by manager</li></ul><div></div><div> 
Required Skills/Education</div><ul><li>
5 or more years of field service experience with industry-related product lines</li><li>
High School diploma or GED equivalent</li><li>
Working knowledge of electronics or 2+ years field territory assigned experience</li><li>
Computer skills with emphasis on operating systems and hardware.</li><li>
Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service</li><li>
Ability to work with cross functional teams</li><li>
Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.</li><li>
Requires a valid state driver's license (Real ID compliant), and passport</li><li>
Must be able to do extensive traveling</li></ul><div></div><div> 
Desired Skills /Education</div><ul><li>
Bachelor's Degree or equivalent experience and training</li><li>
Relevant experience with specific product line the position is targeting.</li><li>
Outstanding communication, interpersonal and leadership skills.</li><li>
Excellent organizational and time management skills.</li><li>
Understand and embrace importance of communication and its role relative to the customer.</li></ul><div>
Salary and Benefits</div><ul><li>
$35-$39 per hour depending on experience</li><li>
Medical, Dental, Vision</li><li>
Life Insurance</li><li>
401k</li><li>
Paid Time Off</li><li>#LI-REMOTE</li></ul>
EEO Information:
<div>
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.</div>
ADA Information:
<div>
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).</div></div>

FST Level 3

Arcadia

<div>
 
 Junior IT Support Technician
 
 
 Who We Are
 
 
 Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible. In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. Visit www.arcadia.com.
 
 
 Job Summary
 
 
 Join our dynamic IT team as a Junior IT Support Technician, where you will be the first point of contact for technical excellence. This is a fast-paced role where you will handle a wide range of support tasks&mdash;from hardware troubleshooting to access management. We are looking for an eager learner who uses modern tools like AI and Jira to work smarter, resolve tickets faster, and provide a top-tier experience for our global workforce. This is a shift-based role (24x5) supporting a global team.
 
 
 Responsibilities
 
 
 ● Technical Troubleshooting :Provide comprehensive support for macOS and Windows environments. Manage the full ticket lifecycle&mdash;from initial intake to final resolution&mdash;encompassing hardware diagnostics, software provisioning, and complex systems troubleshooting
 
 
 ● Access Management: Handle the day-to-day execution of onboarding and offboarding, ensuring users have the correct access to internal systems and SaaS platforms (Google Workspace, Slack, etc.).
 
 
 ● AI-Enabled Troubleshooting: Use AI tools as a daily assistant to research solutions for technical issues, draft clear user documentation, and improve the speed and accuracy of your ticket resolutions.
 
 
 ● Jira Ticket Ownership: Manage your ticket queue within Jira Service Desk effectively. While you will handle standard requests independently, you will work with Senior technicians for any complex Jira project customizations.
 
 
 ● Process Execution: Work within established automated workflows to ensure IT data and Asset Management boards stay updated and accurate.
 
 
 ● Global Support: Support the wider IT team in maintaining office technology and internal infrastructure across our global locations.
 
 
 ● Mentorship &amp; Growth: Actively learn from Senior technicians to grow your skills in advanced troubleshooting, Jira administration, and workflow automation. Requirements
 
 
 ● Experience: 1&ndash;3 years of experience in an IT Helpdesk or technical support environment. ● OS Foundations: Solid basic knowledge of macOS and Windows troubleshooting.
 
 
 ● Access Management: Familiarity with managing user accounts in tools like Google Workspace, Slack, or Zoom. ● AI &amp; Tech Savvy: A strong interest in using AI tools to find solutions to problems and streamline your daily workload.
 
 
 ● Eagerness to Learn: A "can-do" attitude with the ability to handle a high volume of diverse tickets while knowing when to escalate complex issues to Senior staff.
 
 
 ● Shift Flexibility: Comfort working in a shift-based environment to support our 24x5 global operations.
 
 
 ● Communication: Clear and empathetic communication skills for supporting non-technical users.
 
 
 Benefits
 
 
 ● Competitive Compensation: Based on market standards.
 
 
 ● Hybrid Model: Remote-first policy with city-center office access.
 
 
 ● Health &amp; Wellness: Medical Insurance (1+5 Family Members) and Flexible Benefit Plan.
 
 
 ● Impact: A chance to contribute to a $1.5B valuation company helping to build a clean energy future.&nbsp;
 
 
 Thank you
 
</div>

IT Support Junior Technician

bid.

<div>
 
 We are seeking a dedicated
 
 IT Support Technician
 
 to join our team in Riyadh
 
 .
 
 Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving a variety of software and hardware issues. Your work will directly impact our clients ability to operate efficiently and effectively.
 
 
 
 
 
 We value a proactive approach, and your role will involve not only addressing immediate technical concerns but also identifying opportunities to enhance and extend existing service agreements with clients.
 
 
 
 
 
 
 Main Accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Collaborates with clients to identify problems and develop effective technical solutions.
 </li>
 <li>
 Responds to or escalate calls within given timeframes.
 </li>
 <li>
 Performs installation and maintenance of client systems e.g. PCs, (mobile phones).
 </li>
 <li>
 Develops and maintains client relationships, identifying opportunities to expand service agreements.
 </li>
 <li>
 Assists in development of test and repair processes.
 </li>
 <li>
 Liaises with help desks, support centers etc.
 </li>
 <li>
 Performs trouble shooting and problem resolution.
 </li>
 </ul>
 
 
 
 
 
 Requirements and Qualifications:
 
 
 
 
 
 <ul>
 <li>
 3 years of experience field service representative or similar role
 </li>
 <li>
 Experience with managing and preserving technical equipment
 </li>
 <li>
 Critical thinking and problem-solving skills
 </li>
 <li>
 Team player with effective time-management skills.
 </li>
 <li>
 Great interpersonal and communication skills
 </li>
 <li>
 Accustomed to using mobile tools and applications
 </li>
 </ul>
 
 
 
 
 
 
 
 If you are a motivated professional ready to contribute to a dynamic and growing team,
 
 we encourage you to apply!
 
 
</div>

Information Technology Support Technician

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an IT Support Technician who can help us move even faster.
 
 
 
 
 
 Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes.
 
 
 Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 We are seeking a proactive and hands-on IT Support Technician to ensure the smooth and efficient operation of our IT infrastructure across multiple retail store and warehouse locations.
 
 
 This role requires a self-starter with strong technical skills, excellent problem-solving abilities, and a commitment to minimizing downtime.
 
 
 The ideal candidate will be responsible for providing technical support, managing IT assets, and maintaining the IT operations of our warehouse facilities.
 
 
 A valid UAE driving license is essential for this position.
 
 
 
 
 <ul>
 <li>
 Provide hands-on technical support for end-users across all locations, addressing hardware, software, and network issues promptly and effectively.
 </li>
 <li>
 Manage and maintain Active Directory, including user account creation, modification, and deletion, group policy management, and security administration.
 </li>
 <li>
 Administer and troubleshoot mobile devices and applications using Intune and other Mobile Device Management (MDM) solutions.
 </li>
 <li>
 Configure, deploy, and maintain Cisco Meraki network devices, including routers, switches, and wireless access points.
 </li>
 <li>
 Troubleshoot and resolve issues related to systems (desktops, laptops, servers), printers, and handheld devices (PDAs).
 </li>
 <li>
 Utilize ITSM tools such as Jira and Snipe-IT to manage support tickets, track IT assets, and maintain accurate inventory records.
 </li>
 <li>
 Ensure accurate and up-to-date tracking of all IT inventory, including hardware, software licenses, and peripherals.
 </li>
 <li>
 Manage and oversee the IT operations of our warehouse facilities, ensuring reliable connectivity and functionality of all IT systems.
 </li>
 <li>
 Proactively identify and resolve potential IT issues to ensure minimal downtime across all locations.
 </li>
 <li>
 Document troubleshooting steps, solutions, and IT procedures.
 </li>
 <li>
 Collaborate with other IT team members and vendors as needed.
 </li>
 <li>
 Adhere to company IT policies and security standards.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 
 
 
 <ul>
 <li>
 Proven hands-on experience with Active Directory administration and troubleshooting.
 </li>
 <li>
 Demonstrable experience in managing and supporting devices using Intune and other MDM platforms.
 </li>
 <li>
 Practical experience with the setup, configuration, and maintenance of Cisco Meraki network infrastructure.
 </li>
 <li>
 Hands-on experience troubleshooting a wide range of IT issues, including systems (Windows and macOS), printers, and PDA devices.
 </li>
 <li>
 Familiarity with and practical experience using ITSM tools like Jira and Snipe-IT.
 </li>
 <li>
 Strong understanding of IT inventory management principles and best practices.
 </li>
 <li>
 Experience managing IT operations within a warehouse or similar environment is highly desirable.
 </li>
 <li>
 Excellent problem-solving, analytical, and communication skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong 1 customer service orientation with a proactive approach to issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

IT Support Technician

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