technical support technician

GoNetspeed

<div>
 Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn&rsquo;t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
 <br/>
 <br/>
 And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
 <br/>
 <br/>
 The Technical Support Technician will support residential and business customers with their Internet, Phone, and TV service, via troubleshooting. This position requires knowledge of telecommunications and technology. This person will respond to technical support requests and perform initial problem identification and analysis of customer equipment (ONTs and routers). They will also capture detailed problem analysis and resolution plans in the customer billing system. This is a fast-paced environment, and all interactions should be responded to in an efficient and effective manner.
 <br/>
 <br/>
 <strong>
  What you will be doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to live customer inquiries via phone and email
  </li>
  <li>
   Determine the scope of customer issues in an effective and professional manner
  </li>
  <li>
   Effectively resolve customer issues timely
  </li>
  <li>
   Properly document all customer interactions
  </li>
  <li>
   Represent GoNetspeed professionally and ethically
  </li>
  <li>
   Maintain a high level of customer satisfaction with focus on first call resolution and remote diagnosis
  </li>
  <li>
   Work incoming trouble tickets received, providing outbound customer communication, as necessary
  </li>
  <li>
   Provide troubleshooting on customer equipment while rebuilding and provisioning
  </li>
  <li>
   Complete router troubleshooting and setups
  </li>
  <li>
   Provide voice service troubleshooting and reset voicemail passwords
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Need For This Position:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or GED required
  </li>
  <li>
   A+ Certification is Preferred
  </li>
  <li>
   Inbound Call Center and Troubleshooting experience preferred
  </li>
  <li>
   Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology is preferred
  </li>
  <li>
   Must have strong self-motivational skills as well as possess administration, coordination and prioritization abilities
  </li>
  <li>
   Skill in operating various office equipment such as personal computer and telephone systems
  </li>
  <li>
   Previous inbound call center experience, preferred
  </li>
  <li>
   Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner
  </li>
  <li>
   Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment is also necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
  <br/>
  <br/>
 </strong>
 Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
 <br/>
 <br/>
 Benefits:
 <br/>
 <br/>
 401(k)
 <br/>
 <br/>
 401(k) matching
 <br/>
 <br/>
 Dental insurance
 <br/>
 <br/>
 Employee assistance program
 <br/>
 <br/>
 Employee discount
 <br/>
 <br/>
 Flexible spending account
 <br/>
 <br/>
 Health insurance
 <br/>
 <br/>
 Health savings account
 <br/>
 <br/>
 Life insurance
 <br/>
 <br/>
 Paid time off
 <br/>
 <br/>
 Referral program
 <br/>
 <br/>
 Vision insurance
</div>


Technical Support Technician

<div><div>Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn&rsquo;t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.</div><div></div><div><br>
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.</div><div></div><div><br>
</div>
<div>The Technical Support Technician will support residential and business customers with their Internet, Phone, and TV service, via troubleshooting. This position requires knowledge of telecommunications and technology. This person will respond to technical support requests and perform initial problem identification and analysis of customer equipment (ONTs and routers). They will also capture detailed problem analysis and resolution plans in the customer billing system. This is a fast-paced environment, and all interactions should be responded to in an efficient and effective manner.</div>
<div></div>
<div><b>What you will be doing:</b></div>
<ul><li>Respond to live customer inquiries via phone and email</li></ul>
<ul><li>Determine the scope of customer issues in an effective and professional manner</li></ul>
<ul><li>Effectively resolve customer issues timely</li></ul>
<ul><li>Properly document all customer interactions</li></ul>
<ul><li>Represent GoNetspeed professionally and ethically</li></ul>
<ul><li>Maintain a high level of customer satisfaction with focus on first call resolution and remote diagnosis</li></ul>
<ul><li>Work incoming trouble tickets received, providing outbound customer communication, as necessary</li></ul>
<ul><li>Provide troubleshooting on customer equipment while rebuilding and provisioning</li></ul>
<ul><li>Complete router troubleshooting and setups</li></ul>
<ul><li>Provide voice service troubleshooting and reset voicemail passwords</li></ul>
<div></div>
<div><b> What You Need For This Position:</b></div>
<ul><li>High School Diploma or GED required</li></ul>
<ul><li>A+ Certification is Preferred</li></ul>
<ul><li>Inbound Call Center and Troubleshooting experience preferred</li></ul>
<ul><li>Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology is preferred</li></ul>
<ul><li>Must have strong self-motivational skills as well as possess administration, coordination and prioritization abilities.</li></ul>
<ul><li>Skill in operating various office equipment such as personal computer and telephone systems.</li></ul>
<ul><li>Previous inbound call center experience, preferred.</li></ul>
<ul><li>Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.</li></ul>
<ul><li>Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment is also necessary.</li></ul>
<div></div>
<div>Benefits:</div>
<div></div>
<div>401(k)</div>
<div>401(k) matching</div>
<div>Dental insurance</div>
<div>Employee assistance program</div>
<div>Employee discount</div>
<div>Flexible spending account</div>
<div>Health insurance</div>
<div>Health savings account</div>
<div>Life insurance</div>
<div>Paid time off</div>
<div>Referral program</div>
<div>Vision insurance</div><div></div><div><b><br>
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.</b></div><div></div><div><br>
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.</div></div>

Porter Lee Corporation

<p>Job description</p><p><b>Software Technical Support Specialist</b></p><p>Porter Lee Corporation (PLC) , located in Schaumburg Illinois, is one of the leading providers of LIMS, (Laboratory Information Management Systems) software for forensic crime laboratories.</p><p>A position at PLC involves fielding calls and emails from customers, creating tickets, testing software, and providing solutions for both simple and complex issues. Additionally Support Technicians may work with operating and maintaining network hosting.</p><p>Our customers are law enforcement agencies and forensic crime labs from around the entire USA. We provide case management software that has many functions, including:</p><ul><li>Tracking the Chain of Custody of Evidence collected by Law Enforcement from Crime Scene, Police Department, Crime Lab, and to Court</li><li>Importing data from analytical instruments (GCMS, FTIR, DNA Sequencers) to support test results.</li><li>Creating certificates of analysis for forensic disciplines such as Firearms, DNA, Drug Chemistry and Toxicology, and more.</li></ul><p>After gaining experience, specialized technical support staff members may work with crystal reports, database issues (MSSQL, ORACLE), MS Word templates and technical troubleshooting.</p><p>We also have a project group that that involves travel and on-site implementation of our software for new customers.</p><p>We have been in business since 1996 and currently employ around 50 people. Take a look at our website to get a little more info about us, www.porterlee.com</p><p>Candidates will be required to pass a fingerprint level background check before employment. Employees are frequently required to submit to drug testing when requested to do so by a customer we support.</p><p>This position is currently office-only to start.</p><p>The ideal candidate would have:</p><ul><li>An interest in Forensic Sciences(True Crime)</li><li>Aptitude to learn new technologies quickly</li><li>Self time-management</li><li>Ambitious desire to learn and solve technical puzzles</li><li>Looking for a life-long Career</li><li>Bachelors or related experience(required)</li><li>SQL experience(preferred)</li><li>SQL aptitude(required)</li></ul><p>If you are interested in setting up an initial phone interview, please contact by emailing your resume to:</p><p>Calla Aspenson</p><p>Calla.mikolajczyk@porterlee.com</p><p>Porter Lee Corporation</p><p>www.porterlee.com</p><p>Job Type: Full-time</p><p>Pay: $50-$60Kper year Based on experience in the workforce in related fields.</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Sick time off</li></ul><p>Schedule:</p><ul><li>8 hour shift (Shifts are 7:30-4:30 or 8:30-5:30 with 1 hour lunch)</li><li>Monday to Friday (Occasional weekends with prior notice)</li></ul><p>Willingness to travel:</p><ul><li>Up to10% (Required)</li></ul><p>Work Location: In person/hybrid (with in person training)</p><p>Pay: $50,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Must be willing to do a background check and drug screening</li></ul><p>Experience:</p><ul><li>SQL: 1 year (Required)</li></ul><p>Ability to Commute:</p><ul><li>Schaumburg, IL 60193 (Required)</li></ul><p>Work Location: Hybrid remote in Schaumburg, IL 60193</p>

Software Technical Support Technician

1Above Technology

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  1Above Technology is a leading technology solutions provider established in 2009, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above, we believe in providing technology that works for you, not against you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a highly skilled and motivated Tier 2 IT Technician to join our IT support team. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a customer-centric attitude. As a Tier 2 IT Technician, you will be responsible for providing advanced technical support, resolving complex IT issues, and ensuring the smooth operation of our clients' systems and networks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide advanced technical support and troubleshooting for hardware, software, and network issues.
  </li>
  <li>
   Respond to and resolve escalated helpdesk tickets in a timely and efficient manner.
  </li>
  <li>
   Perform system diagnostics, maintenance, and repairs.
  </li>
  <li>
   Install, configure, and upgrade computer hardware, software, and peripherals.
  </li>
  <li>
   Monitor and maintain network infrastructure, including switches, routers, and firewalls.
  </li>
  <li>
   Collaborate with Tier 1 support staff to ensure a seamless support experience for clients.
  </li>
  <li>
   Document and track support requests, resolutions, and work performed.
  </li>
  <li>
   Assist in developing and implementing IT policies, procedures, and best practices.
  </li>
  <li>
   Participate in on-call rotation for after-hours support as needed.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  </li>
  <li>
   Minimum of 2-4 years of experience in a technical support or IT helpdesk role. (
   <strong>
    REQUIRED
   </strong>
   )
  </li>
  <li>
   Strong knowledge of Windows and Mac operating systems.
  </li>
  <li>
   Experience with network troubleshooting and configuration.
  </li>
  <li>
   Proficiency in troubleshooting hardware and software issues.
  </li>
  <li>
   Familiarity with Active Directory, Office 365, and other common enterprise applications.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong analytical and problem-solving abilities.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
  <li>
   Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   Competitive salary
  </li>
  <li>
   health, dental, and vision insurance available
  </li>
  <li>
   401(k) plan with company match.
  </li>
  <li>
   Generous paid time off
  </li>
  <li>
   Professional development opportunities and support for certifications.
  </li>
  <li>
   Collaborative and inclusive work environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
 </p>
 <p>
  <strong>
   $30-35/hr based on experience
  </strong>
 </p>
</div>


Tier 2 IT Support Technician

Bar None Auction - The West's Best Auctions, bar none!

<div>
 <p>
  <strong>
   IT Support Technician
  </strong>
 </p>
 <br/>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Who We Are
   <br/>
  </strong>
  Bar None Auction is a leading auction company specializing in construction equipment, commercial trucks, transportation assets and industrial equipment. With multiple locations across the West Coast, our team supports large-scale live and online auctions while providing exceptional service to buyers and sellers. Technology plays a key role in our operations and we are looking for a dependable IT Support Technician to help keep our systems running smoothly.
 </p>
 <br/>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Position Summary
   <br/>
  </strong>
  The IT Support Technician provides first-line technical support for employees across multiple company locations. This role is responsible for responding to helpdesk requests, troubleshooting hardware and software issues, supporting Microsoft 365 user management and assisting with ongoing technology rollouts and infrastructure support. The ideal candidate is organized, responsive and comfortable working in a fast-paced environment where technology directly supports business operations.
 </p>
 <br/>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Job Responsibilities
   <br/>
  </strong>
  &nbsp;&bull; Serve as the primary responder for incoming IT support tickets through the company helpdesk system (Freshdesk), ensuring timely acknowledgment, triage and resolution or escalation
  <br/>
  &nbsp;&bull; Provide first-line technical support for hardware, software and network issues across Windows desktops, laptops and printers
  <br/>
  &nbsp;&bull; Perform user account management in Microsoft 365 including onboarding new hires, offboarding employees, password resets, license assignments and group management
  <br/>
  &nbsp;&bull; Support and troubleshoot Remote Desktop Services (RDS) environments including managing user sessions and assisting with application access
  <br/>
  &nbsp;&bull; Escalate complex or persistent technical issues to the IT Manager as needed
  <br/>
  &nbsp;&bull; Assist with implementation and rollout of new software systems including Azure Virtual Desktop (AVD)
  <br/>
  &nbsp;&bull; Install, configure and maintain workstations, printers and other IT equipment across company locations
  <br/>
  &nbsp;&bull; Assist with basic network troubleshooting including Wi-Fi connectivity, VPN access and communication between sites
  <br/>
  &nbsp;&bull; Document issues and solutions in the helpdesk system to improve knowledge sharing and efficiency
  <br/>
  &nbsp;&bull; Travel to satellite offices in Fontana, CA, Fresno, CA and Woodburn, OR on a bi-monthly basis or as needed for onsite support, equipment deployments and infrastructure tasks
 </p>
 <br/>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Qualifications
   <br/>
  </strong>
  &nbsp;&bull; 1&ndash;3 years of IT support, helpdesk or technical support experience preferred
  <br/>
  &nbsp;&bull; Experience supporting Windows environments, printers and common business software
  <br/>
  &nbsp;&bull; Familiarity with Microsoft 365 administration and user account management
  <br/>
  &nbsp;&bull; Basic understanding of networking concepts including Wi-Fi, VPN and remote connectivity
  <br/>
  &nbsp;&bull; Experience with Remote Desktop Services or virtual desktop environments is a plus
  <br/>
  &nbsp;&bull; Strong troubleshooting and problem-solving skills
  <br/>
  &nbsp;&bull; Excellent communication and customer service skills
  <br/>
  &nbsp;&bull; Ability to prioritize multiple requests and work independently
  <br/>
  &nbsp;&bull; Ability to travel periodically to company locations
  <br/>
  &nbsp;&bull; Valid driver&rsquo;s license preferred
 </p>
 <br/>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  <strong>
   Employment Information:
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Employment with Bar None Auction is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice
  </li>
  <br/>
  <li>
   Bar None Auction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
  </li>
  <br/>
  <li>
   Bar None Auction provides reasonable accommodations for qualified individuals with disabilities. If you require accommodation during the application or interview process, please contact HR
  </li>
 </ul>
</div>


IT Support Technician

AVIT, LLC

<div>POS Support Technician - Tier 1<div>
Educational/Vocational/Previous Experience Recommendations:</div>
<ul><li>
High school diploma or equivalent</li><li>
Strong written and verbal communication skills</li><li>
1+ years of experience in technical support or POS Support</li><li>
Familiarity with Microsoft Windows operating systems, Microsoft Office Suite, and common software applications</li><li>
Excellent problem-solving and troubleshooting skills</li><li>
Ability to work in a fast-paced, customer-focused environment</li></ul><div>
Job Description:</div>
<div>
The Support Center Technician - POS Level 1 will be responsible for providing first-level technical support to customers, resolving technical issues, and ensuring high-quality customer service. The technician will work as part of AVIT's technical support team and will report to the Director of Service &amp; Support.</div>
<div>
Basic Functions:</div>
<ul><li>
Respond to customer inquiries through phone, email, and chat in a timely manner</li><li>
Troubleshoot and resolve technical issues related to hardware, software, and network systems related to Point-of-Sale technology for Toast POS and Aloha POS systems (Terminals, Pinpads, Back of House PC, Printers (Receipt + Kitchen), KDS Displays, Network switches, ISP/Uplink, POS Software/Integrations)</li><li>
Provide clear and concise technical support to customers.</li><li>
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.</li><li>
Document customer interactions and resolution in a ticketing system</li><li>
Escalate more complex issues to higher-level technicians</li><li>
Keep up-to-date with current technologies and industry developments</li><li>
Provide feedback to the team and management to continuously improve service delivery</li></ul></div>

POS Support Technician - Tier 1

NEXA NETWORK SOLUTIONS

<p>We are seeking a versatile and proactive <b>CCTV Technician Cum Driver</b> to join our technical team. In this dual role, you will be responsible for the installation, maintenance, and repair of security surveillance systems, as well as the safe transportation of equipment and personnel to various project sites.</p><p><b>Technical:</b></p><ul><li>Install, configure, and maintain CCTV cameras (IP and Analog), DVRs, NVRs, and related security hardware.</li><li>Perform cable pulling, trunking, and termination (Cat6, Coaxial).</li><li>Troubleshoot system errors and provide technical support to clients.</li><li>Configure remote viewing on mobile devices and PCs.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,000.00 - QAR3,000.00 per month</p><p>Work Location: In person</p>

CCTV Technician Cum Driver

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