technical team lead

Team Velocity Marketing

<div>As a Development Manager will lead a team of full-stack engineers building and maintaining enterprise-scale web applications for the automotive retail industry. You will be deeply involved in code reviews, process improvement, and cross-functional collaboration with Product Owners, QA, and vendor partners to ensure high-quality, timely releases across multiple initiatives.
This role reports to the VP of Web/Digital Engineering and is a key technical leadership role for someone who still enjoys staying close to the code while mentoring developers and improving how we deliver software.
<h2 class="jobSectionHeader">Responsibilities</h2>
<ul><li>Lead, mentor, and grow a team of full-stack developers working primarily in C#, .NET Core, and Vue.js.</li>
<li>Conduct code reviews and establish coding standards to maintain code quality, scalability, and security.</li>
<li>Collaborate closely with Product Owners to refine requirements, estimate effort, and prioritize sprint deliverables.</li>
<li>Manage and coordinate third-party vendors and offshore teams to ensure aligned execution and technical consistency.</li>
<li>Define and enforce development processes, including branching strategy, CI/CD, and QA/testing practices.</li>
<li>Oversee release management and ensure smooth deployment across staging and production environments hosted in Google Cloud Platform (GCP).</li>
<li>Partner with architecture and DevOps teams on performance, scalability, and infrastructure optimization within GCP.</li>
<li>Encourage and promote the use of AI-assisted coding tools (such as GitHub Copilot, OpenAI, or similar platforms) to expedite development output and enhance team productivity.</li>
<li>Track project health through KPIs such as sprint velocity, defect rates, and on-time delivery metrics.</li>
<li>Foster a culture of technical excellence, accountability, and continuous learning.</li>
</ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or related field (or equivalent experience)</li>
<li>7+ years of professional software development experience, including 2+ years in a leadership or management role</li>
<li>Strong technical expertise in C#, ASP.NET Core, REST APIs, SQL Server, and modern JavaScript frameworks (Vue.js preferred)</li>
<li>Experience leading or contributing to enterprise-level SaaS or marketing platforms</li>
<li>Proficient with Git, DevOps, Jira, and agile development methodologies</li>
<li>Proven ability to manage vendors or offshore teams, balancing speed with quality</li>
<li>Excellent communication skills with the ability to bridge business and technical discussions</li>
</ul><h2 class="jobSectionHeader">Preferred Experience</h2>
<ul><li>Familiarity with automotive digital retailing, dealer website platforms, or marketing automation systems</li>
<li>Hands-on experience with Google Cloud Platform (GCP), including Compute Engine, Cloud SQL, Cloud Run, and Cloud Storage</li>
<li>Exposure to microservices, containerization (Docker/Kubernetes), and API-first architecture</li>
<li>Knowledge of performance tuning, load testing, and accessibility/SEO best practices.</li>
<li>Demonstrated success introducing or scaling AI-driven coding or automation tools to enhance developer efficiency</li>
</ul>
Compensation
 
This is a full-time, salaried, remote position. Compensation is commensurate with experience. Benefits include medical, dental, vision, unlimited paid leave, 401(k) matching, wellness programs, and more.
Next Steps 
If you meet these requirements and are interested in applying for this role, please complete the online application and include a current resume with contact information. Eastern and Central Time Zones highly preferred. No phone calls please.
About Team Velocity 
Team Velocity is a full-service marketing agency serving the automotive industry, providing integrated marketing solutions to OEMs and dealerships nationwide. We leverage our proprietary Apollo&reg; technology platform to predict consumer behavior, personalize marketing campaigns, and help dealerships drive more sales and service revenue. Our team members are driven, creative, and collaborative, enjoying a unique culture where innovation and client success are paramount.
Join us in revolutionizing automotive marketing and technology through powerful, data-driven insights, continuous improvement, and an unwavering commitment to reliability.</div>

Development Manager

Experian

<div>Experian is looking for an Engineering Manager, based in Hyderabad, India to work alongside our UK colleagues to deliver business outcomes for the UK&amp;I region.
The Development Lead will have strong technical and people management skills, being able to lead a team of software engineers to translate requirements from a Scrum backlog in to robust, tested, and maintainable code before deploying it to production. They will be responsible for changes, updates and enhancements to existing products, making sure our security position is maintained.
Key Responsibilities:
 &middot; Technical Team Leadership of a team of software development and QA automation engineers, working alongside them to set goals and ensure the team is best placed to achieve them<ul><li>Interpret and assist with prioritisation of requirements from the team&rsquo;s Scrum board to maintain, enhance and modify existing applications written predominantly in C#, along with popular front-end frameworks and SQL</li><li>Monitor solution performance and produce reporting on this for internal and external stakeholders</li><li>Carry out development as per Experian&rsquo;s standard policies, meticulously following industry-standard source control, documentation and change management procedures.</li><li>Carry out changes in SQL based solutions, overseeing and reviewing technical changes, as well as signing off changes which have been carried out according to Experian risk and security policies</li></ul>
&middot; Advocate for a culture that achieves business goals, delights customers and acts in a manner conducive to the fair and reasonable treatment of all consumers, irrespective of whether these are Experian UK clients and consumers or not&middot; Oversee the maintenance and upkeep of documentation for operational processes 

 
<div>About Experian</div> 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
 
<div>Experience and Skills</div> 
Qualifications<ul><li>A degree in a STEM subject</li><li>Excellent analytical and problem-solving skills</li><li>Excellent team leadership and people management skills</li></ul>
Experience
<ul><li>Experience in a related team-leadership role</li><li>5+ years of experience in .NET stack</li><li>Working collaboratively, leads by example and inspires trust of others</li><li>Coordinating with stakeholders, sales teams and leadership teams around feasible achievements and upcoming opportunities</li><li>Working closely with software developers and the analyst team</li><li>Calm under tight timelines and able to respond well to constantly-changing priorities</li></ul>
 Required Technical Skills/Knowledge
<ul><li>Development experience in C#, with strong .NET Core / Framework experience.</li><li>ASP.NET MVC</li><li>Understanding of Tableau Dashboards</li><li>Knowledge of AWS Redshift</li><li>Experience with at least 1 UI framework/library such as Angular or React</li><li>Good SQL query knowledge, including stored procedures.</li><li>Experience working with AWS (or another cloud provider)</li></ul>
Beneficial Skills/Knowledge
<ul><li>Experience with agile ways of working, particularly in Scrum</li><li>Exposure to MS Azure</li><li>Jenkins/Other CI CD tools</li></ul>
Know-how of Veracode/SonarQube or Security testing tools 
 
<div>Additional Information 
</div> 
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.<div></div>
Experian Careers - Creating a better tomorrow together</div>

Engineering Manager

AHOY

Key Responsibilities<ul><li>Lead, mentor, and motivate the sales team to achieve targets and KPIs.</li><li>Oversee the technical/installation team, ensuring top-quality standards and timely delivery.</li><li>Build and maintain long-term relationships with key clients, car rental companies, and workshops.</li><li>Act as a bridge between technical operations and sales to ensure seamless execution.</li><li>Drive business growth through market development and leveraging existing networks.</li></ul><ul><li>Extensive experience in the telematics industry, with a proven track record of engaging with car rental companies and automotive workshops in the UAE.</li><li>Strong network of industry contacts across the UAE.</li><li>Demonstrated ability to manage cross-functional teams (sales + technical).</li><li>Excellent leadership, communication, and client management skills.</li></ul>

Sales & Operations Manager

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are searching for a highly talented
 
 Software Engineering Manager
 
 to be part of the
 
 New Vertical
 
 domain. If you're ready to drive impact, mentor a talented team, and grow in a dynamic B2C environment, this may be the perfect role for you!
 
 
 
 As a Software Engineering Manager At Hungerstation, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Define Team Strategy: Shape the strategic direction of your team and contribute to the overall technical strategy for Hungerstation&rsquo;s consumer products.
 </li>
 <li>
 Lead and Mentor: Guide and coach an exceptional engineering team, helping them build stable, scalable, and reliable features and services.
 </li>
 <li>
 Empower Growth: Foster an environment of agility and autonomy, helping each team member grow their career.
 </li>
 <li>
 Drive Best Practices: Implement Engineering Practices (TDD, CI/CD, Agile Methodologies) to enhance team engagement, delivery speed, and product quality.
 </li>
 <li>
 Own Projects: Lead projects with a product manager, managing stakeholders, creating roadmaps, and overseeing costs.
 </li>
 <li>
 Scale Systems and Processes: Play a key role in advancing our architecture and scaling processes such as engineering hiring and onboarding.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What You&rsquo;ll Bring:
 
 
 
 <ul>
 <li>
 8+ years of experience in software engineering, with at least 2 years in team leadership.
 </li>
 <li>
 B2C domain expertise &ndash; you know the ins and outs of consumer-focused tech.
 </li>
 <li>
 Hands-on leadership: You&rsquo;ll work closely with your team to drive change, inspire vision, and execute with purpose.
 </li>
 <li>
 Coaching and Mentorship: Skilled in team development, you know how to build structures that prioritize speed, quality, and engagement.
 </li>
 <li>
 Expertise in Agile methodologies and a proven track record of hiring top international talent.
 
 
 </li>
 </ul>
 
 Your Technical Skills &amp; Leadership Impact
 
 
 
 <ul>
 <li>
 Hands-on programming: Proficient in Golang, Java, Ruby on Rails, Swift, or Kotlin, with a strong foundation in cloud-based, distributed systems.
 </li>
 <li>
 Architectural Expertise: Deep knowledge in Domain-Driven Design, microservices, and designing for scale.
 </li>
 <li>
 Database Mastery: Skilled in databases like PostgreSQL, MySQL, and NoSQL, with an understanding of their trade-offs.
 </li>
 <li>
 OKR Frameworks: You excel at translating business KPIs into actionable goals and managing project priorities, deadlines, and deliverables.
 </li>
 <li>
 Problem-Solving Prowess: Known for selecting the best frameworks and design principles to tackle complex technical and organizational challenges.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Global Visa and Relocation Support: We provide visa and relocation assistance to bring top talent to Saudi Arabia from anywhere in the world.
 </li>
 <li>
 Collaborative Global Community: Join a network of over 2,000 colleagues across Delivery Hero&rsquo;s global teams, where you can share ideas and connect through active guilds and a vibrant tech and product community.
 </li>
 <li>
 Continuous Learning Opportunities: Access LinkedIn Learning and other e-learning platforms, plus exclusive in-house training programs designed to advance your career.
 </li>
 <li>
 And So Much More: Enjoy a range of additional perks designed to support your growth, well-being, and success!
 </li>
 </ul>
</div>

Software Engineering Manager

CoreWeave

<div><div><div><div><div><div><div>CoreWeave is The Essential Cloud for AI&trade;. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.</div>
</div>
</div></div></div></div>What You'll Do:

Our Data Center Operations team is at the physical core of our business, responsible for building, maintaining, and operating the cutting-edge infrastructure that powers the cloud. This team ensures the stability, security, and scalability of our physical assets, working hands-on in a fast-paced, hyper-growth environment. You will join a collaborative and curious group that is essential to delivering a best-in-class experience for our clients.

About the role:

As the Data Center Manager, you will be the on-site leader responsible for the operational excellence of our facility. This is a 100% onsite role. Your day-to-day will involve guiding a team of technicians through hardware diagnostics, physical repairs, and new equipment installations while developing and implementing best practices to maximize uptime. You will serve as the key point of contact for all on-site activities, responding to technical emergencies and coordinating with cross-functional teams. This role requires a hands-on approach to leadership, ensuring the reliability and performance of our critical infrastructure.

What You'll Do:
<ul>
<li>Lead a team of data center technicians in daily operations, including server maintenance, equipment installation, and troubleshooting.</li>
<li>Develop and implement best practices for data center operations to ensure maximum efficiency and uptime.</li>
<li>Coordinate with cross-functional teams to support client projects and ensure seamless service delivery.</li>
<li>Perform regular inspections and audits of data center equipment to maintain optimal performance and reliability.</li>
<li>Respond to and resolve technical issues and emergencies in a timely manner, ensuring minimal downtime and disruption.</li>
<li>Train and mentor junior technicians to enhance their skills and knowledge of data center operations.</li>
<li>Collaborate with management to develop and execute strategic initiatives to improve data center performance and scalability.</li>
</ul>
Who You Are:
<ul>
<li>5+ years of experience in data center operations, with at least 2+ years in a leadership or supervisory role.</li>
<li>In-depth knowledge of data center infrastructure, including servers, networking equipment, and cooling systems.</li>
<li>Strong troubleshooting skills and the ability to quickly diagnose and resolve technical issues.</li>
<li>Experience with data center management tools and software</li>
<li>Excellent time management, organization, communication, and interpersonal skills, with the ability to lead a team</li>
</ul><ul><li>Proficiency with the Linux Operating System.</li>
<li>Capable of meeting all physical requirements with reasonable accommodations.</li>
<li>Ability to lift up to 50 lbs and work in elevated locations.</li>
<li>Flexibility to work in a 24/7 operational environment, participating in on-call rotations, and providing after-hours support.</li>
<li>Quick decision-making ability and adeptness at task prioritization.</li>
</ul><h3 class="jobSectionHeader">Education/Experience:</h3>

Hands-on OR educational-based experience with any of the following areas:
<ul>
<li>Computer Hardware, including troubleshooting and repair skills experience</li>
<li>5+ years of data center experience</li>
<li>Computer Networking experience</li>
<li>Python, Bash or other scripting languages experience</li>
<li>Experience with Cisco IOS and/or Juniper JunOS</li>
<li>Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).</li>
<li>Certifications such as CompTIA Server+, Network+, or equivalent are a plus.</li>
</ul>
Wondering if you're a good fit?

We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams &ndash; even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk.
<ul>
<li>You love to lead and mentor a technical team to solve complex infrastructure challenges.</li>
<li>You're curious about the latest advancements in data center hardware and infrastructure management.</li>
<li>You're an expert in diagnosing and resolving critical hardware and network issues under pressure.</li>
</ul>
The base salary range for this role is $95,000 to $105,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).<div>
What We Offer

The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
<ul>
<li>Medical, dental, and vision insurance - 100% paid for by CoreWeave</li>
<li>Company-paid Life Insurance</li>
<li>Voluntary supplemental life insurance</li>
<li>Short and long-term disability insurance</li>
<li>Flexible Spending Account</li>
<li>Health Savings Account</li>
<li>Tuition Reimbursement</li>
<li>Ability to Participate in Employee Stock Purchase Program (ESPP)</li>
<li>Mental Wellness Benefits through Spring Health</li>
<li>Family-Forming support provided by Carrot</li>
<li>Paid Parental Leave</li>
<li>Flexible, full-service childcare support with Kinside</li>
<li>401(k) with a generous employer match</li>
<li>Flexible PTO</li>
<li>Catered lunch each day in our office and data center locations</li>
<li>A casual work environment</li>
<li>A work culture focused on innovative disruption</li>
</ul>
Our Workplace

While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration

California Consumer Privacy Act - California applicants only

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. 


Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. &sect; 1157, or (iv) asylee under 8 U.S.C. &sect; 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.</div></div>

Data Center Manager - Round Rock, TX

Reliant

<div>Position Overview

The Mobile Projects Technician (Mobile Team Lead) is responsible for managing and coordinating the operations of the Mobile Team, including planning, execution, order and inventory management, and performance tracking. This role requires a proactive, detail-oriented leader with strong communication and organizational skills. The Mobile Team Lead ensures all mobile projects are executed efficiently, accurately, and in alignment with quality and compliance standards. 
Key Responsibilities:<div> 
<ul><li>
Leadership &amp; Team Management</li></ul>
</div>
<ul><li>Supervise and support the Mobile Team in daily operations and strategic initiatives.</li></ul>
<ul><li>Monitor team performance, ensuring adherence to service level agreements (SLAs) and completion of accurate daily reporting and dashboards.</li></ul>
<ul><li>Provide coaching and guidance to team members on setting priorities, managing workloads, and upholding performance expectations.</li></ul>
<ul><li>Lead daily check-ins, performance evaluations, and facilitate effective interdepartmental communication.</li></ul>
<ul><li>Act as an escalation point for operational challenges, blockers, or issues requiring leadership attention.</li></ul>
<ul><li>Allocate staff resources based on workload demands and operational priorities, coordinating final schedule approval.</li></ul>
<ul><li>Oversee all Mobile Division functions within Mobile Operations.</li></ul>
<ul><li>Support inventory accuracy in Odoo, monitor burn rates, and maintain quality assurance (QA) standards.</li></ul>
<ul><li>Enforce turnaround time goals (24&ndash;48 hours SLA, with a target of 24 hours).</li></ul>
<ul><li>Identify trends, analyze performance metrics, and recommend process improvements.</li></ul>

Training and Safety
<ul><li>Facilitate ongoing training and onboarding for new team members.</li></ul>
<ul><li>Ensure the team adheres to all warehouse safety protocols and is certified where required</li></ul>
<ul><li>Comfortable giving and receiving feedback and contributing to team performance reviews.</li></ul>

2. Planning &amp; Coordination
<ul><li>Coordinate with Points of Contact (POCs) for each work group and station to ensure smooth project execution.</li></ul>
<ul><li>Manage the reclamation of old devices through ABM, Carrier, WorkSpace1, and other platforms, ensuring proper next steps (recycle or resale).</li></ul>
<ul><li>Collaborate with cross-functional leads to align scheduling, staffing, and operational requirements.</li></ul>

3. Order &amp; Inventory Management
<ul><li>Manage incoming orders for projects and break/fix requests, ensuring timely receipt, tracking, and resolution.</li></ul>
<ul><li>Oversee product receipt and ensure accurate logging and tracking of all assets in Odoo.</li></ul>
<ul><li>Utilize Odoo to track product status, process inventory movements, and maintain system accuracy.</li></ul>
<ul><li>Manage shipping logistics to ensure timely dispatch of products to designated locations.</li></ul>
<ul><li>Ensure all devices are properly enrolled in Device Enrollment Program (DEP) profiles for their respective work groups.</li></ul>
<ul><li>Perform carrier activations and manage associated carrier accounts for each work group.</li></ul>

4. Task Management &amp; Quality Assurance
<ul><li>Create and manage tasks within Cherwell, ensuring accuracy, coordination, and completion.</li></ul>
<ul><li>Execute corresponding updates and movements in Odoo to reflect task progress and completion.</li></ul>
<ul><li>Verify that all QA procedures are completed and documented.</li></ul>
<ul><li>Ensure that all tasks in Cherwell are fully verified and closed out.</li></ul>

5. PCI Compliance &amp; Device Lifecycle Management
<ul><li>Use BlueFin to ensure PCI compliance throughout the project lifecycle.</li></ul>
<ul><li>Oversee the receiving, naming, and documentation of devices to maintain full compliance and accurate lifecycle tracking.</li></ul>
<ul><li>Maintain comprehensive records of all device activity and ensure audit readiness.</li></ul>

6. Inventory Systems &amp; Reclamation Oversight
<ul><li>Oversee daily performance of Odoo ERP modules, supporting procurement, logistics, and inventory workflows.</li></ul>
<ul><li>Manage the intake, reclamation, and recycling of devices, ensuring accuracy and accountability.</li></ul>
<ul><li>Coordinate device intake requests and project submissions across departments.</li></ul>
<ul><li>Collaborate with Odoo developers on system updates and new functionality requests.</li></ul>
<ul><li>Conduct regular system audits and facilitate cycle counts to ensure Odoo data integrity and efficiency.</li></ul>

7. Reporting &amp; Cross-Functional Collaboration
<ul><li>Provide weekly operational updates to management and the executive team.</li></ul>
<ul><li>Participate in leadership and management meetings, sharing key status updates, challenges, and initiatives.</li></ul>
<ul><li>Lead cross-training efforts with other teams to maximize efficiency, standardization, and knowledge sharing.</li></ul>
<ul><li>Align Mobile Team outputs with broader organizational goals and collaborate cross-functionally to enhance workflow and communication.</li></ul>

Qualifications
<ul><li>Proven experience in operations, Mobile, or technical leadership roles.</li></ul>
<ul><li>Strong understanding of Odoo, Cherwell, and mobile device management systems (ABM, WorkSpace1, DEP).</li></ul>
<ul><li>Excellent communication, organization, and problem-solving skills.</li></ul>
<ul><li>Ability to lead, coach, and motivate team members in a fast-paced environment.</li></ul>
<ul><li>Strong analytical mindset with attention to detail and continuous improvement.</li></ul>
<ul><li>Commitment to maintaining compliance and quality standards (e.g., PCI, QA).</li></ul></div>

Mobile Technician Lead

Infosys BPM

<div>
 
 About the job
 
 
 
 
 
 
 Job Details:
 
 
 
 Designation: Team Lead/ Process Lead
 
 
 Job Level: JL 4B
 
 
 Shifts: Flexible to work with Rotational Shifts as per the US/ UK and Australia time zones
 
 
 Work location: Bengaluru (Work from Office)
 
 
 Experience: 4+ years
 
 
 
 
 
 
 
 About Role:
 
 
 
 
 
 
 Mobility TEMS JL4B Technical Team Lead, responsible for managing telecom mobility management operations, which includes telecom expenses, optimizing usage, and supporting lifecycle operations including IMACD activities related to mobility products. It also involves leveraging platforms like
 
 ServiceNow
 
 for workflow automation, managing Configuration Items (CI), service catalogs, vendor onboarding, and contract governance. The role involves handling teams. Teams handling experience is mandatory.
 
 
 
 
 
 
 Note:
 
 
 <ul>
 <li>
 
 
 Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
 
 
 </li>
 <li>
 
 
 Candidates have P2P experience in the Telecom domain along with team handling experience.
 
 
 </li>
 <li>
 
 
 Candidates with Telecom/Networking experience (e.g., Telecom Engineers) must have team handling experience and be willing to work in the Order Management team.
 
 
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Collect data and perform analysis of telecom billing, inventory and contractual information.
 </li>
 <li>
 
 Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
 
 </li>
 <li>
 Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may be achieved.
 </li>
 <li>
 Compile Client Telecom Inventory, contract pricing, and invoice pricing.
 </li>
 <li>
 Perform detailed audits of telecom invoices to identify discrepancies and billing errors.
 </li>
 <li>
 Resolve escalated billing disputes and service issues.
 </li>
 <li>
 Design and implement telecom cost optimization strategies.
 </li>
 <li>
 Maintain accurate telecom inventory including mobile devices, lines, and services.
 </li>
 <li>
 Support IMACD requests: coordinate Installations, Moves, Adds, Changes, and Deletions.
 </li>
 <li>
 Oversee IMACD lifecycle and ensure compliance with governance policies.
 </li>
 <li>
 Use ServiceNow to manage service requests, incidents, and change tickets.
 </li>
 <li>
 Maintain accurate telecom inventory and Configuration Items (CI) in CMDB.
 </li>
 <li>
 Manage CI lifecycle and ensure CMDB accuracy and integrity.
 </li>
 <li>
 Track provisioning status and ensure timely execution of service orders.
 </li>
 <li>
 Support catalog updates for telecom services in ServiceNow or other client tools.
 </li>
 <li>
 Define and maintain telecom service catalog entries in ServiceNow.
 </li>
 <li>
 Assist in onboarding new vendors and updating vendor profiles.
 </li>
 <li>
 Drive new vendor setup processes including documentation, compliance checks, and system onboarding.
 </li>
 <li>
 Govern vendor performance and contract compliance.
 </li>
 <li>
 Assist in vendor management and service performance tracking.
 </li>
 <li>
 Lead strategic vendor negotiations and contract renewals.
 </li>
 <li>
 Support contract compliance and SLA monitoring.
 </li>
 <li>
 Collaborate with IT, Finance, Procurement, and Legal teams for integrated planning.
 </li>
 <li>
 Generate periodic reports and dashboards for internal &amp; external stakeholders.
 </li>
 <li>
 Provide strategic insights and recommendations to leadership.
 </li>
 <li>
 Use TEM software tools for tracking and reporting.
 </li>
 <li>
 Support Configure and optimize ServiceNow &amp; other process workflows for telecom-related
 </li>
 <li>
 Demonstrate high proficiency across a wide range of Telecom platforms related to Voice &amp; Data Service, Cloud Services etc.,
 </li>
 <li>
 Manage relationships with TEM providers, carriers, and internal partners; System / Service issues and escalations; TEM / Carrier service reviews.
 </li>
 <li>
 knowledge of Mobile devices (Smartphones, iPhone/iPad, etc.), hardware/software, and general technologies,
 </li>
 <li>
 relationship management and collaboration skills in a global teamwork environment.
 </li>
 <li>
 Excellent Coordination skills: Extensive knowledge of cellular carrier management including managing mobile spending, data line and contract optimization, mobile device ordering, and device lifecycle management.
 </li>
 <li>
 Complete documentation of all critical aspects of the job SOPs, Technical Reference Documents, this includes revising existing documentation, creating new documentation, and integrating documentation with knowledge transfer.
 </li>
 <li>
 Maintain and oversee telecom invoicing across data, voice, and mobile domains, Work closely with 3rd party telecom vendors on all services
 </li>
 <li>
 Work with third party billing partners to resolve billing issues collaboration with Network team, and third-party billing management partner, to track MACDs.
 </li>
 <li>
 Daily Tasks Management: Collect data and perform analysis of telecom billing, inventory and contractual information.
 </li>
 <li>
 Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may be achieved.
 </li>
 <li>
 Ensure audit requirements are met for specific contracts.
 </li>
 <li>
 Determine baseline cost factors.
 </li>
 <li>
 Determine compliance with existing services contracts.
 </li>
 <li>
 Conduct analysis to identify items for cost savings.
 </li>
 <li>
 Support the engineering, documentation and implementation of identified cost savings opportunities.
 </li>
 <li>
 Compile Client Telecom Inventory, contract and invoice validation.
 </li>
 <li>
 Assist Procurement in contract negotiations and Request for Proposals with telecom vendors.
 </li>
 <li>
 Maintain accurate up to date telecom inventories.
 </li>
 <li>
 Select, implement and integrate TEM automation.
 </li>
 <li>
 Reporting: Produce reporting and dashboards for Senior Management.
 </li>
 <li>
 Managing Quality &amp; SLA Targets
 </li>
 <li>
 Representing team performance management
 </li>
 <li>
 Training &amp; Support team
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of Bachelor's Degree.
 </li>
 <li>
 
 Candidate should have the hands-on experience on Mobility, Order management / Telecom Expense management+ Mobility (MACD/ ICMD), Catalog management.
 
 </li>
 <li>
 
 Experience in the following areas related to Mobility Telecom Expense Management (TEM):
 
 </li>
 <li>
 Mobility Telecom Auditing;
 </li>
 <li>
 Mobility Telecom architecture;
 </li>
 <li>
 Mobility Carrier services;
 </li>
 <li>
 Mobility Carrier billing solutions ;
 </li>
 <li>
 Mobility TEM solutions; and/or
 </li>
 <li>
 Mobility Telecom accounts payables.
 </li>
 <li>
 Handling team management which includes People, Performance, attrition, Client and Inter governance, Quality control, SLA (Service level agreement) Management.
 </li>
 <li>
 assess strong data gathering and management skills.
 </li>
 <li>
 ITIL Certification is preferred
 </li>
 <li>
 ServiceNow (ITSM, CMDB, Catalog Management)
 </li>
 <li>
 Experience or Knowledge in TEM platforms (e.g., Tangoe, Calero, MDSL)
 </li>
 <li>
 Experience in carrier services, carrier billing solutions and TEM solutions.
 </li>
 <li>
 Experience in telecom auditing for careers and enterprise services.
 </li>
 <li>
 Possess basic knowledge of telecom architecture, TEM process re-engineering activities and/or telecom accounts payables activities.
 </li>
 <li>
 Basic knowledge of various telecommunication products and services.
 </li>
 <li>
 Basic understanding of telecom technology and/or billing systems; prefer previous experience with telecom contracts.
 </li>
 <li>
 Possess strong written and verbal communication skills. They should be comfortable in presenting ideas, articulating complex concepts clearly and effectively, and engaging in active discussions with team members and clients.
 </li>
 </ul>
 
 
 
 
 
 If interested, please share your
 
 
 Updated Resume
 
 
 with
 
 
 below details
 
 
 to
 
 
 
 
 cs.elakiyadhevi@infosys.com
 
 
 
 
 
 
 
 Name:
 
 
 
 
 Email &amp; Mobile Number:
 
 
 
 
 Graduation:
 
 
 
 
 Date Of Birth:
 
 
 
 
 Post-Graduation: (If applicable):
 
 
 
 
 Total experience:
 
 
 
 
 Relevant experience:
 
 
 
 
 Current/Previous Company name:
 
 
 
 
 Current CTC:
 
 
 
 
 Expected CTC:
 
 
 
 
 Notice period:
 
 
 
 
 Current location:
 
 
 
 
 
 
 
 Thanks &amp; Regards,
 
 
 
 
 Talent Acquisition Team
 
 
 
 
 Infosys BPM Ltd
 
 
</div>

Hiring for Team Lead/ Process Lead (Telecom Expenses Management)- Bangalore

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