technical training manager

Nutrien

<div><p>Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose,<i> Feeding the Future,</i> is the reason we come to work each day. We&rsquo;re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We&rsquo;re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.</p><p></p><p><br>
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.</p><p></p><p><b><br>
Supervisor, Technical Training</b></p><p>
The Technical Training Supervisor leads the site&rsquo;s training and development strategy, ensuring technical competence, compliance, and continuous growth of the workforce. This role oversees the design, delivery, and evaluation of training programs, supervises the training team, and partners with site leadership to align employee development initiatives with business priorities. A key focus is leveraging digital platforms and AI-enabled learning solutions to modernize content, improve training efficiency, and enhance learning outcome</p><p>
This position reports to the Manger, Process Engineering and is in <b>Geismar, Louisiana, U.S.A and is not </b>available for remote work.</p><p><br>
</p><div><b>What you will do:</b></div><br>
<div></div><ul><li>
Develop and execute a site-wide learning strategy aligned with Nutrien&rsquo;s corporate initiatives and local operational needs.</li><li>
Supervise, coach, and develop the training team, ensuring role clarity, accountability, and professional growth.</li><li>
Define 2&ndash;5 year learning goals for the site aligned with training needs analysis, balancing technical training, compliance, and professional development.</li><li>
Partner with site leadership and corporate L&amp;D to identify critical skill gaps, future workforce needs, and emerging capabilities required for business success.</li><li>
Champion a learning culture, promoting continuous development, knowledge sharing, and career progression opportunities.</li><li>
Oversee the mapping of training plans for all departments and positions, integrating onboarding, compliance, technical, leadership, and professional development training.</li><li>
Ensure training programs meet regulatory requirements, including PSM, SHE, and audit standards.</li><li>
Oversee management of the Learning Management System (LMS) and Learning Content Management System (LCMS), ensuring accurate employee training records and curriculum assignments.</li><li>
Lead the integration of AI-enabled learning tools (e.g., automated content generation, adaptive assessments, personalized learning pathways, translation/localization tools).</li><li>
Ensure Operator Training Simulator (OTS) use is maximized for workforce competency development.</li><li>
Maintain evergreen, up-to-date content aligned with site operations, MOCs, RCIs, lessons learned, and corporate standards.</li><li>
Ensure training records meet all regulatory and corporate retention requirements through LMS, audits, and reporting.</li><li>
Oversee certification and qualification programs for operations and other regulated functions.</li><li>
Conduct internal audits of training materials, content, and record-keeping to ensure compliance readiness.</li><li>
Partner with HR and site leaders to identify talent development opportunities, succession planning needs, and career pathway requirements.</li><li>
Communicate training opportunities, updates, and outcomes to employees and leadership.</li><li>
Provide coaching to SMEs, supervisors, and area leaders on instructional design, adult learning principles, and facilitation methods.</li><li>
Support employees and leaders in navigating the LMS, training resources, and digital learning tools.</li><li>
Other duties as required</li></ul><div></div><div><b><br>
What you will bring:</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree in engineering, Education, HR, Organizational Development, or related field (Master&rsquo;s preferred).</li><li>
Certificate or diploma in Adult Learning, Facilitation, or Train-the-Trainer certification in a technical discipline is an asset.</li><li>
Minimum 5 years&rsquo; experience in a manufacturing, chemical process, heavy industry, or energy sector environment.</li><li>
3&ndash;5 years&rsquo; experience as a certified trainer, assessor, or in a learning &amp; development leadership role.</li><li>
Experience in regulated environments with strong compliance, PSM, or SHE requirements.</li><li>
Experience with competency-based assessment programs and technical training frameworks.</li><li>
Working knowledge of process plant operational principles (Ammonia and Nitrogen-based fertilizer experience is desirable).</li><li>
Proficiency in Learning Management Systems (SAP SuccessFactors preferred) and Learning Content Management Systems (LCMS).</li><li>
Familiarity with AI-enabled tools for content creation, adaptive learning, and digital learning delivery.</li><li>
Strong knowledge of instructional design, curriculum development, adult learning principles, and the full training cycle
</li><li>Competency assessment certification and applied experience in technical disciplines preferred.</li><li>
Excellent facilitation, coaching, communication, and interpersonal skills.</li><li>
Strong analytical, problem-solving, and systems evaluation skills, with ability to measure training ROI.</li><li>
Ability to manage multiple projects, meet deadlines, and influence stakeholders at all levels.</li><li>
Proficiency in Microsoft Office Suite and familiarity with data analytics tools.</li><li>
Demonstrated commitment to safety leadership, integrity, and continuous improvement.</li><li>
Service orientation, social perceptiveness, and the ability to resolve conflicts effectively.</li></ul><p></p><p><b><br>
Ready to make an impact with us? Apply today!</b></p><p></p><p><br>
The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. .</p><p></p><p><br>
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.</p><p><br>
</p><p>Our Recruitment Process: Application &gt; Resume Review &gt; Pre-screen/Interview &gt; Offer &gt; Pre-Employment Conditions &gt; Welcome to Nutrien</p><p></p><p><b><br>
To stay connected to us and for the latest job postings and news, follow us on:</b> LinkedIn, Facebook, Instagram, and X.</p></div>

Operations & Technical Training Manager

NuCO2 INC

<p></p><div><p>Job Overview:</p>
<p>
As a Subject Matter Expert (SME) in beverage gas system installation and troubleshooting, the Training Manager will convert technical knowledge into comprehensive training materials, build a tiered career path for technicians, and oversee contractor training through LMS. The role also includes leading a team of Training Managers and partnering with HR to support onboarding, compliance, and talent development.</p>
<p>
 Additionally, the Training Manager will oversee Field Software Management (FSM) training, working closely with IT to communicate updates and ensure field staff are proficient with software tools that support scheduling, reporting, and compliance.</p>
<p>
Key Responsibilities:</p>
<ul>
<li>Design, build, and implement a comprehensive field service training program, creating a clear pathway for technicians to advance based on skillset.</li>
<li>Oversee the training curriculum for certified contractors via the internal Learning Management System (LMS).</li>
<li>Develop and deliver regular FSM training, ensuring technicians understand system updates and can use field software effectively.</li>
<li>Collaborate with IT to communicate FSM changes and enhancements to field staff.</li>
<li>Utilize software to build interactive, media‑rich training modules, translating complex technical manuals into engaging digital learning.</li>
<li>Manage the assignment, tracking, and reporting of training within the LMS, ensuring compliance and completion for both internal employees and external partners.</li>
<li>Serve as the primary technical authority for the Training Department, providing troubleshooting logic, safety insights, and best practices to improve training content.</li>
<li>Develop specific training content for NuCO2&rsquo;s core equipment, including CO2 bulk tanks, nitrogen generators, beer FOBs, LogiCO2 monitoring systems, NuCO2 XACTMix panels, and high‑pressure cylinder setups.</li>
<li>Collaborate with the training team using Microsoft Office, SharePoint, and Google Workspace to script, storyboard, and plan field service training videos.</li>
</ul>
<p>Preferred Qualifications:</p>
<ul>
<li>Minimum of 5 years of experience as a Field Service Technician in the beverage gas industry or a related field.</li>
<li>Supervisory or management experience with proven ability to lead and mentor teams.</li>
<li>Strong public speaking and presentation skills, with confidence in delivering training to diverse audiences.</li>
<li>Demonstrated willingness and enthusiasm for training, coaching, and developing others.</li>
<li>High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Google Workspace; ability to manage training content digitally.</li>
<li>Experience with Learning Management Systems (LMS) for course uploads, user management, and reporting.</li>
<li>Familiarity with Field Software Management (FSM) systems, including training delivery and communication of updates.</li>
<li>Comprehensive knowledge of bulk CO2 systems, high‑pressure cylinders, draft beer beverage gas systems, and monitoring equipment.</li>
<li>Ability to simplify complex technical and software concepts into clear, step‑by‑step instructions for new learners.</li>
<li>Must pass a pre‑employment background check and drug screening.</li>
</ul>
<p>NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!</p>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.</p><p></p><p><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Training Manager- Service

Targan INC

<div><p><b>Position Summary:</b></p><p>
The Regional Service Enablement Manager is responsible for managing and executing regional field service enablement and operational readiness in alignment with TARGAN&rsquo;s service standards and field operations strategy. This role combines field service management, technical training oversight, documentation control, and onsite service execution, with significant time spent at customer hatcheries supporting installations, training, and service activities.</p><p>
This position manages all aspects of regional service enablement, including training programs, onboarding, SOPs and work instructions, KPI tracking, budgeting, and continuous improvement initiatives. The Manager works directly with Field Service Technicians (FSTs) and internal teams to improve service efficiency, reliability, and consistency while maintaining OPEX and revenue performance targets defined by Field Operations.</p><p><b>
Key Job Responsibilities:</b></p><div><ul><li><b>
Service Enablement &amp; Training Management</b><ul><li>
Manage the development, execution, and continuous improvement of the regional field training program, including new hire orientation, onboarding, systems access, and ongoing technical training.</li><li>
Manage changes to training programs to reduce door-to-floor time while maintaining training quality, safety, and consistency.</li><li>
Manage and deliver technical training for TARGAN field service personnel, customers, and commercial partners, both remotely and onsite at hatchery locations.</li><li>
Coordinate with Engineering, Manufacturing, Systems Engineering, and R&amp;D to ensure training materials accurately reflect current products, tools, and field service procedures.</li><li>
Manage the training budget, including personnel, equipment, tools, and consumables.</li><li>
Define, track and report training and service enablement KPIs to measure program effectiveness and technician readiness.</li></ul></li></ul></div><ul><li><b>
Documentation, Quality &amp; Process Control</b></li></ul><div><ul><li>
Manage the review, maintenance, and updates of SOPs, Work Instructions, and field service documentation.</li><li>
Work with internal teams to manage Deviations, CAPAs, and Change Controls, ensuring actions are documented, appropriate, and completed on time.</li><li>
Manage quality, reliability, and process improvement initiatives focused on standardization and field execution.</li></ul></div><ul><li><b>
Regional Field Service Operations Management</b></li></ul><div><ul><li>
Manage day-to-day regional field service operations to ensure consistent and timely onsite service support aligned with TARGAN standards.</li><li>
Manage regional field schedules to ensure proper hatchery coverage and service execution.</li><li>
Hire, onboard, and manage a regional team of Field Service Technicians (FSTs).</li><li>
Manage technician performance through routine 1:1 meetings, KPI reviews, skills assessments, and corrective or developmental actions.</li><li>
Manage technical and soft-skill training for FSTs to align with the installed product base.</li><li>
Coordinate monthly operational reviews with Call Center and Technical Support teams focused on execution and process improvement.</li><li>
Manage regional field inventory processes, including reporting, cycle counts and asset control.</li></ul></div><p></p><p><b><br>
Desired Skills &amp; Qualifications</b></p><div><ul><li>
Demonstrated experience managing field service or technical operations teams</li><li>
Proven experience managing and developing field-based direct reports</li><li>
Strong ability to manage technical problem-solving in complex operating environments</li><li>
Experience managing standardized processes, documentation, and training programs</li><li>
Financial management experience including budgeting, cost tracking, and forecasting</li><li>
Strong analytical, organizational, and documentation skills</li><li>
Ability to manage multiple priorities in a fast-paced, field-driven environment</li><li>
Self-motivated, execution-focused, and results-oriented</li></ul></div><p></p><p><b><br>
Education and Experience Requirements:</b></p><div><ul><li>
Bachelor&rsquo;s degree in engineering, business, or related field (or equivalent experience)</li><li>
7+ years of experience in field service, engineering, maintenance, or related roles</li><li>
Minimum 3 years of experience managing or supervising direct reports</li><li>
Advanced proficiency in Microsoft Office (Excel, Word, Outlook)</li><li>
Valid driver&rsquo;s license and ability to meet travel requirements</li><li>
Fluency in English required</li></ul></div><p></p><p><b><br>
Travel and Onsite Execution</b></p><div><ul><li>
Travel <b>20&ndash;30%</b> locally and overnight to manage onsite service activities, installations, training, and escalations at <b>customer hatcheries</b>.</li><li>
Manage onsite service execution during installations, complex service events, and recovery activities.</li><li>
Support service operations Monday&ndash;Friday and holidays; occasional weekend support may be required based on operational needs.</li></ul></div><p></p><p><b><br>
Working Conditions:</b><b>
</b></p><p>Work is performed inside a flex space building consisting of offices, open desk space, laboratory, machine shop, and a manufacturing floor. Level of noise is usually quiet in the office environment and temperature controlled. Noise levels are elevated in the warehouse space where temperatures can vary depending on the outside elements and weather. Travel may be required, including up to 2-8 trips per year to visit suppliers, attend conferences, meetings (customer, investor, and business) and customer sites (hatcheries).</p></div><p></p>

Regional Service Enablement Manager

Juffali Commercial Vehicles

<div>
 <p>
  <strong>
   Summary:
  </strong>
 </p>
 <p>
  A Technical Trainer is responsible for designing, delivering, and evaluating training programs to enhance the technical skills and knowledge of employees or trainees. Their key functions include developing training materials, conducting hands-on sessions, and ensuring alignment with organizational objectives and industry standards. Responsibilities involve assessing training needs, tracking progress, and providing feedback to participants while maintaining up-to-date knowledge of relevant technologies and methodologies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities &amp; Duties:
  </strong>
 </p>
 <ul>
  <li>
   Ensure that training initiatives support the organization's objectives and strategic priorities.
  </li>
  <li>
   Develop, implement, and update technical training programs and workshops to enhance employee skills.
  </li>
  <li>
   Collaborate with department managers to identify technical skill gaps and define training requirements.
  </li>
  <li>
   Work closely with facility managers to plan and schedule training sessions efficiently.
  </li>
  <li>
   Create and revise technical manuals, visual aids, testing tools, and evaluation materials tailored to the audience.
  </li>
  <li>
   Conduct hands-on technical training, including new employee inductions, equipment safety protocols, and process training.
  </li>
  <li>
   Maintain accurate and comprehensive training documentation in the Learning Management System (LMS).
  </li>
  <li>
   Train workshop personnel on effective coaching, technical procedures, and performance evaluation techniques.
  </li>
  <li>
   Deliver technical training sessions for customers as per the scheduled calendar.
  </li>
  <li>
   Conduct specialized training for Saudi talent and technical development initiatives.
  </li>
  <li>
   Continuously update training content and methods to reflect industry advancements and emerging technologies.
  </li>
  <li>
   Manage training-related communications, reports, evaluations, and logistical tasks such as maintaining materials and supplies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Interpersonal Skills:
  </strong>
 </p>
 <ul>
  <li>
   Convey technical concepts to diverse audiences, including trainees, engagingly.
  </li>
  <li>
   Tailor training approaches to suit different learning styles and technical skill levels, ensuring a comprehensive understanding.
  </li>
  <li>
   Work closely with cross-functional teams, including employees, workshop staff, and management, to align training objectives with organizational goals.
  </li>
  <li>
   Address challenges during training sessions with innovative and practical solutions.
  </li>
  <li>
   Inspire and encourage trainees to actively engage, learn, and apply new skills in their roles.
  </li>
  <li>
   Attentively understand trainee feedback and queries to ensure clarity and enhance the training experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Superior automotive systems knowledge of engines, transmission, suspension, steering, and electric/electronic components.
  </li>
  <li>
   Proven Hands-on experience in the automotive field, and training experience.
  </li>
  <li>
   Basic knowledge in the Electric vehicles field.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Skills:
  </strong>
 </p>
 <ul>
  <li>
   Proficient in using and managing platforms for training delivery.
  </li>
  <li>
   Expertise in PowerPoint, Google Slides, or similar software for creating training materials.
  </li>
  <li>
   Familiarity with tools like Articulate or Adobe Captivate for interactive content development.
  </li>
  <li>
   Strong skills in Microsoft Office or Google Workspace for documentation and reporting.
  </li>
  <li>
   Knowledge of automotive diagnostic tools and ERP systems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Degree must be either in Automotive Engineering, Mechanical Engineering, or Mechatronics Engineering.
  </li>
 </ul>
</div>


Technical Trainer

Motor Coach Industries

<div><p>Motor Coach Industries (&ldquo;MCI&rdquo;) is North America&rsquo;s public and private market motor coach leader, offering the all-time best-selling luxury motor coaches and workhorse commuter coaches, and zero-emission luxury, high- and low-floor commuter coaches, designed on MCI's legendary J Series and D Series platforms. MCI is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions, and operates two world-class, award-winning coach manufacturing facilities and seven service centers.
</p><p><b>POSITION SUMMARY:</b> The Technical Trainer is tasked with providing technical training and creating course materials tailored for MCI coaches.</p><p><b>
WHY JOIN US:</b></p><ul>
<li>
Be a part of a team leading the world&rsquo;s electrification of mass mobility.</li>
<li>Competitive Wages and comprehensive benefit package with immediate benefit eligibility</li>
<li>Paid holidays and vacation.</li>
<li>401K with generous company match
</li><li>Passionate about creating a better product, a better workplace, and a better world</li>
<li>Inclusive workplace culture that values and empowers team members.</li>
<li>On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
</li><li>Advancement opportunities within our family of companies</li>
</ul><p><b>
WHAT YOU WILL DO:</b></p><ul>
<li>
Deliver technical training in a classroom and shop environment at various customer locations, MCI Academy and service centers.</li>
<li>Assists in development of training materials and solicits input for new programs.</li>
<li>Assists in scheduling training with customers.</li>
<li>Assists in development of training videos and e-learning courses.</li>
<li>Handles special assignments as required.</li>
<li>Conducts classroom training, presenting training presentations to groups of technicians along with the demonstration of practical application of the skills taught.</li>
<li>Conducts research as needed to develop or enhance training presentations.</li>
<li>Maintenance of training records for all training conducted.</li>
</ul><p><b>
WHAT YOU NEED TO BE SUCCESSFUL:</b></p><ul>
<li>
High Diploma or equivalent</li>
<li>Comprehensive knowledge of vehicle drive train, electrical, air and hydraulic systems.</li>
<li>Experience with heavy-duty automotive, construction or transportation equipment, preferably buses or motorcoaches.</li>
<li>Above average window-based PC skills (particularly Excel and Powerpoint).</li>
<li>Strong interpersonal skills and above average communication skills.</li>
<li>Self-motivating with the ability to work independently.</li>
<li>Ability to travel up to 60% with eligibility to travel to in US and Canada</li>
<li>Ability to work a flexible schedule to accommodate customer training needs.</li></ul><p></p><p><br>
Standard Hours<b>: </b>&ndash; Days, hours &ndash; Mon &ndash; Fri 7:30 AM&ndash; 4:00PM</p><p><b>
OUR WHY: </b>We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values&mdash;safety, quality, integrity, accountability, teamwork, and sustainability&mdash;are at the core of everything we do. NFI Group | We Move People - YouTube</p><p>
 Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today&rsquo;s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.</p><p><b><i>
AI Assisted tools may be used in parts of the screening or selection process.</i></b></p><p><b><i>
MCI is committed to administering all employment matters in accordance with the value we place on fostering an inclusive and welcoming workplace that values the contributions of all team members. We ensure that all employment decisions are based upon merit and comply with applicable employment legislation and requirements. Accommodations are available at all stages of the recruitment process, at the candidates&rsquo; request.</i></b></p></div><p></p>

The Second Construction Co. LTD of China Construction Third Engineering Bureau （Dubai Branch）

<p><b>Recruitment Requirements</b></p><p>Responsibilities:</p><p>①Experienced bidding/technical experience；</p><p>②Lead the preparation of technical proposals, construction methodologies, temporary works schemes, and technical clarifications during the tender stage；</p><p>③Coordinate multidisciplinary technical interfaces, including architecture, structure, and MEP, and provide design optimization recommendations；</p><p>④Maintain technical communication with clients, consultants, and subcontractors to ensure all technical documents comply with Saudi local regulations and international standards；</p><p>⑤Manage the technical support team and promote internal capability building and training；</p><p><b>Requirements:</b></p><p>①Bachelor&rsquo;s degree or above in Civil Engineering, Architectural Engineering, Structural Engineering, or related disciplines; professional certifications such as Registered Structural Engineer or Registered Architect are preferred；</p><p>②Over 10 years of technical management experience in international or large-scale building projects, including at least 5 years in a managerial position；</p><p>③Familiar with Saudi project procedures, local codes, and technical management requirements for large EPC/main contractor projects；</p><p>④Extensive experience in technical support, tender technical proposal development, full-cycle building design processes, and key construction technologies；</p><p>⑤Proficiency in BIM, P6, AutoCAD, Revit, or related tools is an advantage；</p><p>⑥Language requirement: Fluent in English (able to use as a working language); Arabic proficiency is a plus.</p><p>Job Type: Full-time</p><p>Pay: ﷼25,000.00 - ﷼35,000.00 per month</p><p>Work Location: In person</p>

Technical Manager for Tendering/Bidding (Saudi Base)

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div></div><div>Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</div>
<div>
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
<div><b>
Position Overview</b></div>
<div>
The Training Manager is responsible for leading the end-to-end training function for a large US-based telecom program within the contact center. This role ensures that all new hires, existing staff, and leadership are equipped with the knowledge, skills, and tools needed to deliver an exceptional customer experience. The Training Manager will oversee training strategy, implementation of large-scale projects, curriculum development, and continuous performance improvement.</div><br>
<div></div>
<div><b>
Key Responsibilities</b></div>
<div><b>
1. Training Strategy &amp; Program Management</b></div>
<ul>
<li>Develop and implement training strategies aligned with client requirements and business goals.</li>
<li>Lead large-scale training projects including <b>new account implementations, pilot programs, client migrations, and wave launches</b>.</li>
<li>Conduct needs assessments to identify training gaps and propose actionable solutions.</li>
<li>Create training plans, timelines, and resource allocation for large groups (new hire batches, cross-training, upskilling).</li>
</ul>
<div><b>2. Training Operations Management</b></div>
<ul>
<li>Oversee daily training operations across multiple classes (virtual or onsite).</li>
<li>Ensure training delivery quality, classroom performance, and readiness metrics are met.</li>
<li>Design and maintain training reports, dashboards, and performance trackers.</li>
<li>Coordinate with Workforce, Operations, and Recruitment to align training schedules with staffing requirements.</li>
</ul>
<div><b>3. Curriculum Development &amp; Content Quality</b></div>
<ul>
<li>Develop, customize, and update training materials (modules, SOPs, e-learning, assessments).</li>
<li>Ensure materials comply with US telecom processes, tools, and compliance requirements.</li>
<li>Partner with Quality and Ops to align training with performance gaps and customer pain points.</li>
</ul>
<div><b>4. People Leadership</b></div>
<ul>
<li>Manage a team of Trainers, Training Supervisors/Leads, and SMEs.</li>
<li>Provide coaching, performance reviews, and professional development plans.</li>
<li>Ensure training teams adhere to instructional best practices and facilitation standards.</li>
</ul>
<div><b>5. Stakeholder Management</b></div>
<ul>
<li>Act as the main point of contact for <b>US clients</b>, internal leaders, and cross-functional partners.</li>
<li>Participate in client calls, business reviews, calibration sessions, and implementation planning meetings.</li>
<li>Present training results, insights, and recommendations to leadership.</li>
</ul>
<div><b>6. Performance &amp; Continuous Improvement</b></div>
<ul>
<li>Analyze training performance metrics (Knowledge checks, NPS, nesting performance, ramp KPIs).</li>
<li>Translate insights into action plans to improve classroom effectiveness and post-training outcomes.</li>
<li>Drive initiatives to improve <b>first-call resolution, customer satisfaction, quality scores, and operational readiness</b>.</li></ul><br>
<div></div>
<div><b>
Required Qualifications</b></div>
<ul>
<li><b>Minimum 7&ndash;9 years of experience</b> in BPO or Call Center training roles.</li>
<li><b>At least 2&ndash;3 years leading training teams or managing training projects.</b></li>
<li><b>US account experience is mandatory.</b></li>
<li><b>Telecom experience is mandatory</b> (wireless, broadband, mobility, or cable services preferred).</li>
<li>Strong background in training delivery, adult learning principles, and instructional design.</li>
<li>Proven expertise in managing <b>large-scale training projects</b> or new account launches.</li>
<li>Excellent communication, presentation, and stakeholder management skills.</li>
<li>Ability to work in fast-paced, high-volume environments.</li>
</ul>
<div><b>Preferred Qualifications</b></div>
<ul>
<li>Experience working with global clients.</li>
<li>Certification in training, facilitation, or project management (e.g., COPC, Train-the-Trainer, PMP).</li>
<li>Knowledge of LMS systems and digital learning tools.</li>
<li>Strong analytical and reporting skills.</li>
</ul>
<div><b>Work Location</b></div>
<ul>
<li>Based in Egypt (Nasr City / Maadi depending on your operations).</li>
<li>Flexibility to work US hours</li>
</ul>
<div><b>What Success Looks Like</b></div>
<ul>
<li>Smooth execution of training waves and implementations.</li>
<li>High-quality training delivery and improved agent performance.</li>
<li>Strong partnership with operations and clients.</li>
<li>Ready and scalable training function that supports business growth.</li></ul></div></div></div></div></div><div></div>

Training Manager - US & Telecom Exp

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