technical writer

Mizuho OSI

<p></p><div><div><div><div><div><div><b>Date: </b>Mar 31, 2026
</div></div></div></div><div><div><div><div><b>Category: </b>Marketing
</div></div></div></div><div><div><div><div><b>Location:
</b>Union City, CA, US, 94587-1234
</div></div></div></div><div><div><div><div><div><b>About Company</b></div>
<div>
Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company&rsquo;s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.</div><br>
<div></div>
<div><b>
Job Summary</b></div>
<div>
The Technical Writer effectively writes technical manuals, product guides and other related required documentation. The Technical Writer also oversees writing, editing, updating and authenticating technical and promotional marketing materials for all Mizuho OSI products and services. The Technical Writer ensures documentation meets all standards and/or industry requirements. The position writes and reviews technical input and documentation for both new and sustaining product development. The Technical Writer provides expertise in understanding technical language and converting those specifications into product manuals or guides that will aid the user.</div><br>
<div>
</div><p><b>We are looking for you if you have the ability to:</b></p>
<ul><li>Provide creative solutions</li>
<li>Communicate well and do so in an organized and timely fashion</li>
<li>Inspire those around you with your vision and creativity</li>
<li>Work with a dynamic team to shape the future of our business</li>
<li>Partner with cross-functional departments to identify opportunities for improvement</li></ul><br>
<div></div>
<div><b>
Responsibilities:</b></div>
<ul>
<li>Write technical materials including but not limited to equipment manuals, product guides, operating and maintenance instructions, and other Marketing communication, as assigned.</li>
<li>Convert complex technical content into clear, concise, easily readable text or tables, charts, and graphics that focus on end-user needs.</li>
<li>Collaborate cross-functionally between marketing, engineering, regulatory teams, and others as appropriate, to create and update content in a timely manner to meet project needs.</li>
<li>Ensure that written content facilitates translation into multiple languages, checking for clarity, conciseness, consistency, and removing jargon or idioms.</li>
<li>Work with and manage vendors, including translation services, and graphics or creative services, as needed.</li>
<li>Ensure documents adhere to company&rsquo;s content and layout guidelines and meets company&rsquo;s graphic standards.</li>
<li>Maintain current technical product knowledge for new and existing products.</li>
<li>Analyze existing content to determine need for revisions in previously published materials.</li>
</ul><ul><li>Collaborate with the regulatory team to ensure compliance with all regulatory agency requirements and other applicable standards and regulations for labeling and publications.
</li></ul><ul><li>Ensure that the company website is up to date on all technical specifications for all products.</li>
<li>Train and instruct other members of the department and the company by passing along skills and information to assist them in their development and advancement, either with one-on-one or with platform training skills, as applicable.</li>
<li>Perform independently, as well as in a team environment, to analyze problems and formulate plans to overcome challenges and to get work done quickly with a high degree of quality.
</li><li>Make sound and logical decisions and choose the appropriate courses of action based on the available information.
</li><li>Continue to improve the Company and the Marketing department through personal action and by contributing ideas to support both the Department and Company&rsquo;s ongoing improvement efforts.</li>
<li>Understand Mizuho OSI&rsquo;s business objectives and the relationship between the Marketing Department and those objectives to support and follow the Corporate Vision, Mission &amp; Values Statements, to maintain the services and quality levels set by Mizuho OSI, and to continually enable Mizuho OSI to be a great place to work.</li>
<li>Understand, follow, and support Mizuho OSI&rsquo;s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).</li></ul><br>
<div></div>
<div><b>
Qualifications &amp; Requirements:</b></div>
<ul>
<li><b>Requires 5-6 years of related experience; minimum of three years Medical Device experience.</b></li>
<li><b>BS/BA Degree or equivalent combination of education and experience.</b></li>
<li>Ability to decipher highly technical information and convert into content optimized for end user; skilled at organizing information into a clear, concise written form.</li>
<li>Excellent writing, editing, and proofreading skills.</li>
<li>Proficiency with DITA, Adobe Acrobat, FrameMaker, and InDesign, and Microsoft Office Suite.</li>
<li>Experience with Adobe Illustrator, Photoshop, Oxygen, and content management systems preferred.</li>
<li>Experience in a Quality Control environment; knowledge of ISO standards.</li>
<li>Ability to demonstrate strong analytical skills.</li>
<li>Ability to work independently to establish and accomplish goals and to be a positive and productive team member.</li>
<li>Detail oriented with the ability to learn new concepts and apply them quickly.</li>
<li>Excellent customer focus with a high sense of urgency.</li>
<li>Ability to provide excellent interpersonal and communication skills.</li>
<li>Ability to communicate effectively in English with employees and other business contacts in a courteous and professional manner (additional languages a plus).</li>
<li>Ability to function calmly in a fast-paced environment.</li>
<li>Ability to manage multiple projects and meet tight deadlines.</li>
<li>Flexibility in managing and reprioritizing projects based on shifting deadlines and proposing working solutions where conflicting priorities exist.</li>
<li>Respond sensitively to the needs and feelings of others regardless of position; accept interpersonal differences, maintain rapport, and interact effectively with all levels of employees within the organization.</li></ul><br>
<p></p>
<p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><br>
<p></p>
<p><i>
Pay Scale: $104,000- $125,000 DOE + potential annual bonus + comprehensive benefits</i></p><br>
<div></div>
</div></div></div></div><div><div><p><br>
<b>EOE STATEMENT</b><br>
<br>
Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.</p>
<p>Mizuho OSI conducts criminal conviction background checks and drug screening through a third-party screening vendor which includes searches of address history, criminal convictions, court records, education verification, employment verification, and reference checks. In addition, depending on the nature of the position for which you are applying, a motor vehicle driving report, a credit report, and/or ID checks in other non-U.S. countries are also included.</p>
<p>Criminal conviction background checks will run after an applicant has received and accepted a conditional offer of employment. After a conditional offer is made and before any background check is performed, applicants will receive background check disclosure and consent forms under state and federal laws, such as the Fair Credit Reporting Act and the Investigative Consumer Reporting Agencies Act. Existence of a criminal record is not an automatic bar to employment. An assessment will be made about whether the conviction has a direct and adverse relationship to the job in question. No job offer will be withdrawn, and no adverse action will be taken against any employee, based on the results of a criminal conviction background check, without an individualized assessment of whether the applicant&rsquo;s conviction history has direct and adverse relationship with the specific duties of the job in question.</p>
</div></div></div><div><div><div><div><b>Top Reasons To Join The Mizuho OSI Team</b><br>
<br>
<ul><li>Privately held company with a tradition of market leadership and best-in-class innovation</li><li>Fast-paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment</li><li>Emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way.</li><li>Create innovative solutions designed and manufactured at our HQ in Northern California</li></ul>
<br>
<b>The Mizuho OSI Way</b><br>
<br>
In 1978, we set out to change the way patients undergo surgery. As a Mizuho OSI customer, you can expect our commitment to the following&hellip;<br>
<ul><li>We commit to your satisfaction. If you are dissatisfied, we will strive to make it right.</li><li>We do things the right way. We commit to hire people with competence, generosity and a caring attitude.</li><li>We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations.</li><li>We anticipate your needs through customer experiences, thus nurturing our relationships.</li></ul>
<br>
Collectively, this creates an environment that enables and inspires healthcare professionals to improve the lives of patients.<br>
<b><i>Dare to go further. Care to do more.</i></b></div>
<p><b>BENEFITS</b></p>
<p>At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.</p>
<p><b>FOR OUR SERVICE MEMBERS AND VETERANS</b></p>
<p>Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at (510) 429-1500.</p>
<p><b>FOR PERSONS WITH DISABILITIES</b></p>
<p>If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at (510) 429-1500.</p></div></div></div></div><p></p>

Technical Writer

T5 Data Centers

<div><p>Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!</p>
<p>
The world&rsquo;s biggest companies trust T5 with their data center operations.</p>
<p>
At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we&rsquo;re proud to foster an inclusive culture of excellence and progression that&rsquo;s dedicated to serving our customers.</p>
<ul>
<li>Commitment to Diversity &amp; Military Veterans</li>
<li>Battle-Tested Leadership Experience</li>
<li>100% Data Center Focused</li>
<li>Owner-Operator Mindset</li>
</ul>
<p><b>JOB DESCRIPTION
</b></p><p>The Technical Writer is responsible for writing instruction manuals, guides and other kinds of supporting documentation for data center operations. The Technical Writer is responsible for authoring and illustrating well written content which presents applications in a clear and concise manner as easy-to-use. When preparing documentation and standardizing content, the Technical Writer will collaborate with management and support personnel</p>
<p><b>
RESPONSIBILITIES</b></p>
<ul>
<li>Learn complex concepts and communicate the information in a way that is engaging and understood by the target audience</li>
<li>Collaborate and consult with team members to develop and execute content</li>
<li>Proficient with all required Mission Critical Operation&rsquo;s standards, policies, and processes</li>
<li>Develop a deep understanding of internal and external users and their learning needs</li>
<li>Understanding of proper day-to-day operations and how systems act interdependently, and proficient in client processes, local site/campus procedures, and critical equipment operation/failure mitigation steps</li>
<li>Create end user documentation such as SOPs, training manuals and how-to guides for the non-technical user</li>
<li>Make manuals, guides, procedures, and other supporting documentation easy-to-use by presenting them in a clear and concise manner</li>
<li>Act as an editor to prepare review, revise, and maintain technical documents ensuring consistency in documentation</li>
<li>Assist with the development of Data Center standards and policies when necessary</li>
<li>Gather and analyze technical and product information from various sources to document new or changing functionality</li>
<li>Maintain a library of application documentation, cataloging it for internal and/or external use</li>
<li>Prepare and author various internal communication efforts as as requested</li>
<li>Complete other such duties assigned by T5FM management</li>
</ul> <div><b>EDUCATION AND EXPERIENCE</b>
<ul><li>High school degree, required</li>
<li>Prior military or technical school training, preferred</li>
<li>1-3+ years&rsquo; experience in Mission Critical Environments, preferred</li>
<li>Electrical or mechanical licensure, preferred</li>
</ul>
<div><p><b>KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES</b></p>
<ul>
<li>Strong verbal and written communication skills required for working effectively with CFM, team members, vendors and customers on daily data center management</li>
<li>Good written technical proficiency to support the creation and revision of process documentation (MOPs, SOPs, and EOPs) 2</li>
<li>Able to read and understand electrical and mechanical manuals, drawings, and sketches</li>
<li>Strong experience owning an end-to-end documentation creation process</li>
<li>Experience creating infographics to communicate workflow processes and abstract topics clearly.</li>
<li>Excellent attention to detail and the ability to prioritize and work in a fast-paced, changing environment.</li>
<li>Background knowledge of technical platforms and languages</li>
<li>Excellent writing and proofreading skills</li>
<li>Embraces a team-based mentality by building positive morale and team spirit, supporting teammates efforts to succeed, and recognizing teammates accomplishments</li>
<li>Has a &ldquo;can-do&rdquo; customer service attitude who is conscientious and takes personal pride in their work</li>
<li>Has high degree of attention to detail and completes tasks on time</li>
<li>Able to follow instructions, respond to management direction, and volunteer readily when asked</li>
<li>Able to handle changing needs and priorities accurately and professionally</li>
</ul>
<p><b>PHYSICAL REQUIREMENTS</b></p>
<p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These physical tasks may be required on an emergency basis, meaning performed by the CFT alone, without notice, and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.</p>
<ul>
<li>Ability to stand, walk, sit, climb, and balance</li>
<li>Ability to stoop, kneel, crouch and crawl using both arms and legs</li>
<li>Ability to reach, grasp, push, pull, handle, feel, and type with both hands and arms</li>
<li>Ability to smell, talk and hear</li>
<li>Ability to see at close and distance ranges and the ability to see and correctly distinguish color</li>
<li>Ability to lift equipment in small spaces without mechanical assistance, weighing up to 100 pounds</li>
<li>Ability to work inside and outside</li>
</ul>
<p>All your information will be kept confidential according to EEO guidelines.</p>
</div>
</div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

EPC Power Corp.

<div>Description:
<p>
As a Technical Writer, you will develop, maintain, and continuously improve manufacturing and technical documentation supporting EPC Power&rsquo;s engineering, production, and supplier operations. This role works closely with engineers, product managers, suppliers, and manufacturing teams to translate complex technical information into clear, accurate, and standardized documentation used across production, installation, and service environments.</p><p>
This position requires a detail-oriented, organized, and collaborative individual with strong written communication skills and the ability to quickly understand technical systems and processes. The ideal candidate will demonstrate a strong aptitude for documentation standardization, usability, and continuous improvement within a manufacturing environment.</p>
Requirements:<p><br>
</p><ul><li>Produce and maintain high-quality documentation, including manufacturer work instructions, installation and assembly guides, and equipment SOP and maintenance documentation</li><li>
Author and manage documentation within EPC Power&rsquo;s Manufacturing Execution System (MES &ndash; PICO) and related systems</li><li>
Collaborate with engineers, product managers, and suppliers to gather detailed technical information, product specifications, and process knowledge</li><li>
Review engineering drawings, specifications, and change documentation to ensure technical accuracy and alignment</li><li>
Translate complex technical concepts and terminology into clear, concise, and actionable documentation for diverse audiences</li><li>
Revise and update existing documentation to reflect product changes, process updates, new features, and user feedback</li><li>
Adhere to and support the maintenance of internal documentation standards and style guides, ensuring consistency in terminology, tone, and formatting</li><li>
Create or incorporate diagrams, flowcharts, screenshots, and other visual aids to improve usability and comprehension</li><li>
Analyze existing documentation for reuse, modularization, and single-sourcing opportunities</li><li>
Support usability reviews or testing efforts to improve documentation effectiveness</li><li>
Perform other related duties as assigned by management</li></ul><p><br>
</p><p><b>Required Qualifications</b></p><ul><li>
2&ndash;5+ years of technical writing experience, preferably in an engineering or manufacturing environment</li><li>
Bachelor&rsquo;s degree in Technical Writing, English, Communications, Computer Science, or a related field</li><li>
Exceptional writing, editing, and proofreading skills with strong attention to detail</li><li>
Ability to quickly understand and document complex technical systems and terminology</li><li>
Strong organizational skills with the ability to manage multiple documentation deliverables</li><li>
Familiarity working within Manufacturing Execution Systems (MES) and Enterprise Resource Planning (ERP) environments</li><li>
Experience reviewing and interpreting technical drawings, specifications, and structured technical data</li><li>
Strong interpersonal and communication skills with the ability to work effectively with cross-functional teams</li><li>
Ability to work independently and adapt in a fast-paced manufacturing environment</li></ul><p><br>
</p><p><b>Preferred Qualifications</b></p><ul><li>
Experience supporting manufacturing, industrial, or hardware-based documentation</li><li>
Familiarity with structured authoring, modular documentation, or single-source content strategies</li><li>
Experience creating visual technical documentation assets (diagrams, process flows, visual work instructions)</li></ul><p><br>
</p><p><b>Benefits</b></p><ul><li>
401(k) with company matching</li><li>
Medical dental, and vision insurance</li><li>
Disability and life insurance</li><li>
Flexible Spending Account (FSA)</li><li>
Employee Assistance Program (EAP)</li><li>
Paid Time Off (PTO)</li><li>
Tuition reimbursement</li><li>
Employee Incentive Program (EIP)</li></ul><p>
EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div>

ShareTech Group

<p><b>Job Summary</b><br/>We are seeking a detail-oriented and skilled <b>Technical Writer</b> to develop, edit, and maintain high-quality documentation that supports business operations, compliance, and technical processes. The ideal candidate will have experience translating complex technical information into clear, concise, and user-friendly content for a variety of audiences.</p><p><b>Key Responsibilities</b></p><ul><li>Develop, write, edit, and maintain technical documentation such as:</li><li>Standard Operating Procedures (SOPs)</li><li>Work Instructions</li><li>Policies and Procedures</li><li>Training Materials</li><li>User Manuals and Guides</li><li>Translate complex technical concepts into clear and easy-to-understand content</li><li>Collaborate with SMEs, engineers, and cross-functional teams to gather and validate information</li><li>Ensure documentation complies with internal standards and regulatory requirements (e.g., GMP, OSHA, ISO)</li><li>Manage document control processes, including versioning, formatting, and approvals</li><li>Review and update existing documentation to ensure accuracy and relevance</li><li>Support audits and inspections by ensuring proper documentation is in place</li><li>Maintain document repositories and ensure accessibility for end users</li><li>Participate in process improvement initiatives and standardization efforts</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Technical Writing, English, Communications, Engineering, or related field</li><li>3&ndash;5+ years of experience in technical writing or document control</li><li>Strong writing, editing, and proofreading skills in <b>English</b> and Spanish</li><li>Familiarity with document control systems and tools</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Knowledge of SOP development and process documentation</li><li>Proficiency in tools such as Microsoft Word, Excel, SharePoint, Visio, or similar</li><li>Ability to manage multiple projects and meet deadlines</li><li>Strong attention to detail and organizational skills</li><li>Ability to work independently and collaborate with cross-functional teams</li></ul><p><b>Key Competencies</b></p><ul><li>Clear and concise communication</li><li>Analytical thinking and attention to detail</li><li>Organization and time management</li><li>Adaptability and problem-solving</li><li>Stakeholder collaboration</li></ul><p>Work Location: In person</p>

Beck Technology

<div>Description:
<p><b>
About Beck Technology</b></p><p>
On top of being a 5-time winner of the Best Places to Work in Dallas by the Dallas Business Journal, Beck Technology is a uniquely positioned software company creating technologies to make the world a better place to live by focusing on rethinking early-stage decision-making in preconstruction. Our products are the most successful, state-of-the-art 2D/3D integrated preconstruction suite of tools for estimating and bid leveling on the market today. We elegantly enable our clients to leverage their preconstruction data in ways never before possible.</p><p>
Our passion, our innovation, and our caring culture have afforded us enormous success and have continued to make Beck Technology an amazing place to work for over 25 years.</p><p>
Along with the standard 401k matching and medical/dental/vision benefits, Beck Technology offers many unique benefits, including:</p><ul><li>
FlexTime PTO</li><li>
Hybrid working environment - fully remote/partially remote/in-office</li><li>
Flexible working hours</li><li>
Weekly one-on-one coaching sessions</li><li>
Career advancement opportunities</li><li>
Team bonding gatherings</li></ul><p><br>
<br>
Although this position is based in Dallas, Texas, we have a hybrid work environment and support flexible and full-time remote team members. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. This role will report to the Content &amp; Enablement Leader.</p><p><b>
Position Overview:</b></p><p>
The Technical Writer will be responsible for owning and scaling our customer-facing Knowledge Base. This role is primarily responsible for transforming product knowledge, Jira work items, and Support tickets into clear, accurate, and searchable Help Center content. The ideal candidate is a strong writer, systems thinker, and trusted decision-maker who can exercise good judgment about what documentation is needed, what is &ldquo;done,&rdquo; and when it&rsquo;s time to publish. The successful candidate must use AI responsibly to accelerate drafting and analysis, while applying editorial judgment to evaluate, refine, and finalize AI-assisted content.</p><p>
This role partners across the company to ensure documentation reflects real customer needs and reduces support friction. The Technical Writer is expected to make informed judgment calls when information is incomplete and move documentation forward without waiting for perfect inputs.</p><p>
We are a software company, and are currently building new tech. This role requires learning the new software quickly, writing, collaboration, and project management skills, and the ability to organize and manage a comprehensive knowledge base within Hubspot.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Own the structure, quality, and lifecycle of the customer Knowledge Base and Help Center.</li><li>
Create, update, and retire articles to ensure content remains accurate, relevant, and easy to find.</li><li>
Own documentation decisions from intake through publish, including when content is &ldquo;good enough&rdquo; to release and when iteration is warranted.</li><li>
Adhere to documentation standards, templates, and style guidelines.</li><li>
Use AI tools to accelerate drafting, summarization, and content iteration while maintaining editorial judgment and accuracy.</li><li>
Build partner kits, FAQ, and troubleshooting documentation for APIs.</li><li>
Train and refine AI prompts and workflows using approved source material and tools.</li><li>
Ensure AI assisted content meets quality, tone, and compliance standards before publishing.</li><li>
Analyze Jira issues, product stories, bugs, and Support tickets to prioritize the highest-impact documentation work, not just capture inputs.</li><li>
Convert real-world customer issues and workflows into actionable Help Center articles, FAQs, and troubleshooting guides.</li><li>
Participate in release readiness by aligning documentation with product updates.</li><li>
Collect and implement feedback from internal teams to continuously improve clarity and usefulness.</li><li>
Track article usage, feedback, search performance, and support-ticket deflection, and use those signals to decide when content is complete versus when iteration is required.</li><li>
Identify trends in customer issues to proactively create or improve content.</li><li>
Organize and share content across the team for collaboration and re-use.</li><li>
Produce high-quality content at volume.</li><li>
Produce and edit videos and screenshots for reinforcement of written concepts.</li><li>
Keep pace with 3-week software development sprints.</li><li>
Collaborate with customer-facing teams, product managers, developers, and other stakeholders to gather information and ensure accuracy in documentation.</li><li>
Review and edit content created by other team members to ensure consistency and quality.</li><li>
Stay up to date with AI, industry trends, and best practices in technical writing and documentation.</li><li>
Attend internal meetings for team coordination and information sharing.</li><li>
Communicate with fellow team members via chat, email, phone, and face-to-face meetings.</li><li>
Participate in pre-release testing of new DESTINI product offerings (3 hours per month).</li><li>
Serve as backup to Training Specialist by adding new users to LMS and monitoring shared inbox when needed.</li></ul>
Requirements:
<p><b>
Qualifications:</b></p><ul><li>
Proven experience as a Technical Writer, Documentation Specialist, or similar role.</li><li>
Experience writing for construction or engineering SaaS audiences.</li><li>
Experience managing a Knowledge Base or Help Center in a SaaS environment.</li><li>
Strong ability to explain software workflows and technical specifications in clear, customer-friendly language.</li><li>
Hands-on experience using Jira or similar issue-tracking systems as a content source.</li><li>
Strong editing, organization, and content governance skills.</li><li>
Experience using AI tools to assist with writing, summarization, or content analysis.</li><li>
Excellent writing, editing, and proofreading skills.</li><li>
Excellent use of annotated screenshots and video walkthroughs when appropriate.</li><li>
Strong understanding of technical concepts and the ability to explain them clearly and concisely.</li><li>
Strong organizational and project management skills.</li><li>
Ability to work independently and manage multiple projects simultaneously.</li><li>
Ability to collaborate cross-departmentally.</li><li>
Ability to meet stated deadlines.</li><li>
Ability and desire to be consistent.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Familiarity with Support ticketing systems (e.g., Zendesk, ServiceNow, Hubspot).</li><li>
Experience managing a Hubspot Knowledgebase and AI Agents within Hubspot.</li><li>
Understanding of software development lifecycles and release processes.</li><li>
Familiarity with APIs including developer portals and API management platforms with the ability to create integration guides and best practice documentation.</li><li>
Experience running a customer community.</li><li>
Knowledge of content performance metrics and customer self-service best practices.</li><li>
Knowledge of SEO best practices for technical content.</li><li>
Experience writing with a goal to train AI.</li><li>
Previous experience with DESTINI software.</li><li>
Experience working remotely.</li></ul><p><b>
What Success Looks Like</b></p><ul><li>
Customers can quickly find answers without opening Support tickets.</li><li>
Support and Customer-facing teams trust the Help Center as a source of truth.</li><li>
Documentation keeps pace with product changes and real customer needs.</li><li>
AI is used thoughtfully to improve speed and coverage without sacrificing quality.</li><li>
Projects are managed with transparency and on schedule.</li></ul><p><b>
Working Style</b></p><ul><li>
Self-leading and detail-oriented, with the ability to exercise judgment about quality while avoiding over-polish&mdash;comfortable publishing solid work, learning from results, and improving iteratively.</li><li>
Enjoys producing high-quality content in volume.</li><li>
Collaborative and proactive in gathering information across teams.</li><li>
Curious about how AI can responsibly improve content workflows.</li><li>
Values finishing over starting and takes pride in closing loops, retiring outdated content, and driving documentation to completion.</li><li>
A team player who is humble, hungry, and smart.</li></ul><p><b>
Our Culture</b></p><p>
Live our Core Values: Passion, Innovation, and Caring</p><p>
Exhibit our Core Behaviors: Disagree and Commit, Healthy Conflict, Be Excited About Everything You Do, Always Growing, Share and Embrace New Ideas, No Fear of Failure, No Sacred Cows, Be Open, Honest and Respectful, Own It, and One Team.</p><p><b>
30-60-90 Day Goals</b></p><p>
Within 30 days complete DESTINI Estimator Basic Training with an 80% average or better.</p><p>
Within 30 days complete the tasks included in the Employee Onboarding plan.</p><p>
Within 30 days produce Release notes and at least 1 new feature article to coincide with release to include substantive content to reinforce the new stories in the release.</p><p>
Within 60 days identify one way we can make it easier for customers to find what they are seeking.</p><p>
Within 60 days complete 8 new articles based on user stories for new features.</p><p>
Within 60 days complete the tasks included in the Employee Onboarding plan.</p><p>
Within 90 days add 30 new work items to Jira representing Help Center articles and complete them before the end of the 90-day milestone.</p><p>
Within 90 days complete the tasks included in the Employee Onboarding plan including a demonstration of DESTINI products.</p><p>
PM22</p></div>

ACE Money Transfer

<div><b>About Us:</b><br>
<br>
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.<br>
<br>
<b>Position Summary</b>:<br>
<br>
ACE Money Transfer is seeking a detail-oriented Mid-Level Technical Writer to join our growing team. In this role, you will bridge the gap between complex financial logic and user-friendly instruction. You will not just &quot;write&quot; documentation; you will own the knowledge transfer process for our Remittance, Treasury, and Accounting solutions.<br>
The ideal candidate possesses a hybrid skill set: the ability to write clear, concise English and a working understanding of financial workflows (e.g., how a remittance transaction flows, how treasury manages funds, or how general ledgers are updated). You will work directly with developers and financial experts to ensure our documentation helps users navigate our systems with confidence.<br>
<br>
<b>Job Responsibilities</b><ul><li><b>
Content Strategy &amp; Documentation Lifecycle</b><ul><li>
End-to-End Ownership: Take full ownership of the documentation lifecycle, from initial research and drafting to publication and maintenance.</li><li>
Complex Translation: Translate complex technical specifications and financial logic (e.g., FOREX rates, Nostro/Vostro account management) into simple, jargon-free guides for end-users.</li><li>
Iterative Improvement: Continuously review and update existing documentation to reflect software updates, recognizing that documentation is a living process that requires constant refinement to correct imperfections.<br>
</li></ul></li><li><b>
Domain-Specific Documentation (Finance)</b><ul><li>
SOP Development: Create detailed Standard Operating Procedures (SOPs) for critical financial operations, ensuring users strictly follow compliance and security protocols in Remittance and Treasury.</li><li>
Accounting Workflows: Document the flow of entries for automated accounting modules, helping support teams understand how debit/credit entries are generated by the system.</li><li>
Release Notes: Author comprehensive release notes for new software versions, highlighting bug fixes, new features, and impacts on financial reporting.<br>
</li></ul></li><li><b>
Collaboration &amp; Information Gathering</b><ul><li>
SME Interviews: Conduct structured interviews with Product Managers, Developers, and Financial Analysts to extract necessary technical details.</li><li>
Cross-Functional Teamwork: Work alongside the QA team to verify that the steps documented align exactly with the software's behaviour in test environments.<br>
</li></ul></li><li><b>
Visual Communication &amp; Tools</b><ul><li>
Process Mapping: Create professional workflow diagrams (using Visio, Lucidchart, or similar) to visualize the lifecycle of a remittance transaction or a treasury deal.</li><li>
UI/UX Copy: Assist in drafting on-screen text, error messages, and tooltips to improve the immediate usability of the software interface.<br>
</li></ul></li><li><b>
Knowledge Base Management</b><ul><li>
Online Help: Build and maintain a searchable knowledge base/Wiki for the Application Support team to resolve client queries faster.</li><li>
Formatting Standards: Enforce a strict style guide to ensure all documents look professional, consistent, and branded.</li></ul></li></ul><b>
Requirements:</b><ul><li>
Bachelor's degree in Computer Science or a related field with proficiency is English (verbal and written).</li><li>
1-2 years of experience in technical writing, preferably in a software development company.</li><li>
Strong writing and editing skills with excellent attention to detail.</li><li>
Proficiency in using documentation tools (e.g., Microsoft Word, Adobe FrameMaker, or Markdown).</li><li>
Familiarity with content management systems and version control.</li><li>
Effective problem-solving and analytical skills.</li><li>
Strong communication and collaboration abilities.<br>
<br>
ACE Money Transfer : https://acemoneytransfer.com/company-profile</li></ul><p>
</p><p>EsCYHO4M6j</p></div>

Apple

<p>At Apple, we believe that great ideas can emerge from anywhere, and our dedicated internal teams are at the heart of our innovation. The Information Systems &amp; Technology (IS&amp;T) organization is the backbone of Apple&rsquo;s business, and the IS&amp;T Knowledge and Training (K&amp;T) team is dedicated to empowering our global workforce. We achieve this by providing high-quality learning experiences and knowledge resources, rooted in collaboration, that equip the Apple workforce with the knowledge and skills to do their life&rsquo;s best work, better.<br>
<br>
As a Knowledge and Training Technical Writer, you&rsquo;ll bridge the gap between our complex internal systems and tools and the employees who use them. This dynamic role sits at the intersection of communication and technology, blending technical writing, instructional design, and copyediting skills, offering a unique opportunity to significantly impact the productivity and success of Apple&rsquo;s global workforce.<br>
<br>
<b>Description</b><br>
<br>
In this pivotal role, you&rsquo;ll ensure employees effectively utilize our internal technologies by providing essential knowledge and resources. You&rsquo;ll collaborate with cross-functional partners, engineering teams, and leaders to identify training requirements, define documentation objectives, and align deliverables with business and product priorities for supported tools. You&rsquo;ll delve into the details and craft crystal-clear, engaging documentation, leveraging your expertise in macOS and iOS to make advanced technology accessible and intuitive to understand. We value candidates who have successfully worked with editors and style guides, are open to learning, welcome feedback, and understand that writing is a collaborative and iterative effort. Your passion for simplifying technical concepts empowers our employees, ensuring they are informed, proficient, and ready to innovate.&quot;,&quot;responsibilities&quot;:&quot;Collaborate on a global team, with product managers, engineers, project managers, and UX/UI designers to understand product features and user workflows, proactively gathering documentation requirements.<br>
<br>
Develop comprehensive documentation and content strategies; design, write, and maintain a wide range of user-facing documentation, including set-up and user guides, how-to articles, troubleshooting guides, UX/UI navigation instructions, FAQs, and help content.<br>
<br>
Draft, author, edit, and publish using our content management system (CMS).<br>
<br>
Leverage data to synthesize content requests and information from various sources into coherent content plans for informed decision-making.<br>
<br>
Simplify complex concepts; translate highly technical information into clear, concise, and engaging plain language for diverse internal audiences.<br>
<br>
Ensure quality and consistency; edit and proofread documentation for accuracy, clarity, grammar, punctuation, and adherence to established style guides and brand voice.<br>
<br>
Manage the documentation lifecycle, owning the process from initial planning and content creation through review, publication, and ongoing maintenance.<br>
<br>
Refine content structure and flow for improved readability and learner engagement.<br>
<br>
<b>Preferred Qualifications</b><br>
<br>
Proficiency with documentation tools and content management systems such as Drupal, Markdown, and Git.<br>
<br>
Strong understanding of information architecture principles and how users seek information, ensuring content is easily discoverable and navigable.<br>
<br>
Knowledge of the Apple Style Guide and The Chicago Manual of Style.<br>
<br>
A strong portfolio showcasing relevant technical writing, user guides, how-to articles, and knowledge base content samples.<br>
<br>
Proficiency with Apple&rsquo;s productivity suite (Pages, Keynote, Numbers) for drafting and content creation.<br>
<br>
Experience managing assignments with project and task management tools such as Wrike, Asana, or Jira.<br>
<br>
Solid knowledge of macOS and iOS operating systems and Apple software, including an understanding of troubleshooting techniques.<br>
<br>
Experience writing for a global audience with an awareness of accessibility considerations.<br>
<br>
A genuine passion for helping people maximize their use of technology and productivity tools.<br>
<br>
Master&rsquo;s degree, specialized degrees in technical communication, or certifications in technical writing are a plus.<br>
<br>
<b>Minimum Qualifications</b><br>
<br>
Bachelor&rsquo;s degree in Technical Communication, English, Journalism, Computer Science, or a related field, or equivalent practical work experience.<br>
<br>
5+ years of professional experience as a Technical Writer, preferably in a highly technical environment with a significant focus on internal-facing tools, enterprise software, complex platforms, or developer documentation.<br>
<br>
Demonstrated ability to quickly grasp new technologies and tools and to distill complicated technical information for general audiences.<br>
<br>
Highly skilled at producing polished, user-centric, and easily digestible documentation.<br>
<br>
Exceptional communication, collaboration, and organizational capabilities, with the ability to foster consensus, influence stakeholders, and work effectively with cross-functional teams across engineering, product, design, and IT.<br>
<br>
Adept at managing multiple documentation and training initiatives simultaneously, prioritizing effectively, and adapting to changing needs, often under tight deadlines, while consistently delivering high-quality results in a dynamic environment.<br>
<br>
A meticulous eye for detail-from word choice to sentence structure-and an unwavering commitment to producing high-quality, error-free content that reflects Apple&rsquo;s standards of excellence.<br>
<br>
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .<br>
<br>
<b>Pay &amp; Benefits</b><br>
<br>
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location.<br>
<br>
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.<br>
<br>
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.</p>

Search 10000+ Technical writer jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 technical writer jobs Near Me

Technical Writer

Technical Writer

Technical Writer

Technical Writer

Technical Writer

Technical Writer

Technical Writer