technician support engineer

In-Telecom

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
The Escalation Technician provides advanced technical support to managed services clients, ensuring reliable performance across networks, systems, voice, and security environments. This role serves as an escalation point for Level 1 technicians, resolving complex tickets, assisting with project implementations, and maintaining high standards of service delivery. The Escalation Technician combines technical expertise with strong communication skills to deliver timely solutions and an excellent client experience.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><br>
Provide advanced troubleshooting and resolution for escalated service tickets across network, server, workstation, voice, and security platforms.<br>
</div><div>Address Level 2 issues such as:</div><ul>
<li>Resolving complex Active Directory, DNS, and Group Policy errors.</li>
<li>Advanced O365 issues (mail flow, shared mailbox permissions, Teams/SharePoint access).</li>
<li>Network troubleshooting (switch/VLAN misconfigurations, firewall rule adjustments, VPN issues).</li>
<li>VoIP quality issues and SIP trunk escalations.</li>
<li>Endpoint performance issues requiring registry or driver-level fixes.</li>
<li>Malware or security alerts that require containment and remediation beyond Level 1 capabilities.</li>
</ul><div>Perform detailed root cause analysis and implement preventative measures.<br>
</div><div>Support the deployment, configuration, and optimization of MSP-managed tools and platforms.<br>
</div><div>Assist with client onboarding, system upgrades, and project rollouts as directed by senior engineers or project managers.<br>
</div><div>Document all work performed, update tickets thoroughly, and follow internal SOPs for consistency and quality.<br>
</div><div>Monitor SLA adherence and prioritize tasks to ensure service standards are consistently met.<br>
</div><div>Collaborate with Level 1 technicians by providing guidance, mentorship, and knowledge sharing.<br>
</div><div>Escalate unresolved issues to Level 3 engineers or senior staff as appropriate.<br>
</div><div>Participate in on-call rotations and provide after-hours support when needed.<br>
</div><div>Contribute to continuous improvement of processes, documentation, and client experience.</div><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
2&ndash;4 years of IT support experience, preferably in an MSP or similar service-driven environment.</li>
<li>Strong working knowledge of Windows Server, Active Directory, O365, networking fundamentals (DNS, DHCP, VLANs, firewalls), and endpoint management.</li>
<li>Familiarity with RMM, PSA, and ticketing systems.</li>
<li>Experience supporting VoIP and security platforms is a plus.</li>
<li>Excellent troubleshooting and analytical skills with a customer-first mindset.</li>
<li>Strong written and verbal communication abilities.</li>
<li>Relevant certifications (CompTIA Network+, Security+, Microsoft, Cisco, etc.) preferred but not required.</li>
</ul><div>Preferred Qualifications:<br>
</div><ul><li>Proven experience in a similar role, preferably within an MSP environment.</li>
<li>Strong technical skills in system and network troubleshooting.</li>
<li>Proficiency in configuring and maintaining servers, networks, and IT infrastructure.</li>
<li>Excellent communication skills, with the ability to explain complex technical issues to non-technical clients.</li>
<li>Ability to work collaboratively in a team-oriented environment.</li>
<li>Strong organizational skills with attention to detail.</li>
<li>Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Expert) are a plus.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Job Benefits</b></h3><br>
<ul>
<li>
Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>401(k) matching</li>
<li>Life insurance</li>
<li>Paid time off</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About In-Telecom</b></h3><div>
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.</div><div><br>
In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Escalation Technician (MSP)

Express Communication Services

<p>A <b>well-known Manpower Company based in Riyadh</b> is currently seeking qualified and experienced professionals for multiple positions.<br/>We are looking for candidates who are <b>currently available in Riyadh or Dammam</b> and can join immediately.</p><p><b>Available Positions:</b></p><ul><li>Fire Fighting Engineer</li><li>Fire Fighting Technician</li><li>HSE Officer</li><li>HSE Fire System Operator</li><li>Fire Alarm Engineer</li><li>Fire Alarm Technician</li><li>QC Specialist</li><li>Electrical Engineer</li><li>Electrician</li><li>Welder</li><li>Mechanical Technician</li><li>Electromechanical Technician</li><li>Mason</li><li>Carpenter</li><li>Help Desk Operator</li></ul><p><b>Candidate Requirements:</b></p><ul><li>Must be <b>locally available in Riyadh or Dammam</b>.</li><li><b>Transferable Iqama</b> is mandatory.</li><li>Relevant experience in the respective field preferred.</li><li>Immediate joining availability will be an advantage.</li></ul><p><b>Location:</b></p><p>Riyadh &amp; Dammam, Saudi Arabia</p><p><b>How to Apply:</b></p><p>Interested and eligible candidates are requested to apply through the required application form using the link below:</p><p><b>Apply Here &ndash; https://forms.gle/EWNSkkDpzqXPQmNm9</b></p><p><b>Note: </b>Only shortlisted candidates will be contacted for further evaluation.</p><p>Job Type: Full-time</p><p>Pay: &#65020;1,500.00 - &#65020;5,000.00 per month</p>

Technnical Staff – Locally available Candidates

AVI-SPL Middle East

<p>As an Onsite Support Technician, you will be responsible for supporting, maintaining, and troubleshooting a wide range of professional AV systems deployed within a high-end hospitality environment. You ll work hands-on with cutting-edge technology, including Q-SYS DSP and control platforms, digital signage, media players, projection systems, and immersive AV experiences. The role also includes exposure to playback and projection mapping technologies like Pixera and Scalable Display Technologies.</p> <p>You ll ensure seamless operation for daily events, conferences, interactive exhibits, background music systems, and digital content delivery while maintaining high service standards and collaboration with client stakeholders.</p> <strong>Key Responsibilities:</strong> <ul> <li> <strong>AV System Support and Maintenance</strong> <ul> <li>Provide hands-on support for AV systems including Q-SYS cores, Crestron/Extron control systems, digital signage players, conferencing technologies, and distributed audio.</li> <li>Perform regular maintenance and health checks to ensure all AV systems remain operational.</li> <li>Maintain, troubleshoot, and calibrate projectors, LED walls, and large-format displays used throughout the venue.</li> </ul> </li> <li> <strong>Q-SYS and Control System Management</strong> <ul> <li>Configure and maintain Q-SYS DSP and control systems for audio routing, control interfaces, and automation.</li> <li>Support firmware updates, system optimisations, and integration of third-party devices with Crestron and Extron systems.</li> </ul> </li> <li> <strong>Media Player and Digital Signage Support</strong> <ul> <li>Support platforms such as BrightSign, Tripleplay, and similar media players used across digital signage and content delivery networks.</li> <li>Assist with player setup, content scheduling, and CMS troubleshooting.</li> </ul> </li> <li> <strong>Playback &amp; Immersive Systems</strong> <ul> <li>Provide support for media server platforms such as Pixera and 7thSense used for interactive content playback and visual displays.</li> <li>Collaborate with content or technical teams to support content testing, system alignment, and playback stability.</li> </ul> </li> <li> <strong>Projection Mapping Systems</strong> <ul> <li>Assist with setup, support, and alignment of projection systems using Scalable Display Technologies or similar solutions.</li> <li>Understand geometry correction, edge blending, and spatial mapping techniques.</li> <li>Experience with manual projection mapping techniques is also acceptable and considered valuable.</li> </ul> </li> <li> <strong>Event and Meeting Room Support</strong> <ul> <li>Set up and operate AV systems for meetings, conferences, and large-scale events.</li> <li>Provide real-time support for microphones, switching, audio mixing, and video playback during live sessions.</li> </ul> </li> <li> <strong>Client Interaction and Collaboration</strong> <ul> <li>Act as the first point of contact for AV support on-site.</li> <li>Collaborate with IT, events, and facilities teams to meet client requirements.</li> </ul> </li> <li> <strong>Documentation and Reporting</strong> <ul> <li>Maintain detailed logs of incidents, maintenance checks, and system changes.</li> <li>Provide updates to AVI-SPL operations and client teams on performance and system health.</li> </ul> </li> </ul>

Technician, Onsite Support

Etisalat

<div><div><b>Maintenance Engineer Cairo.SO</b> <b>-</b> <b>(</b><b>250002SF</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><div><div><p>
To handle maintenance trouble-tickets for network, enterprise and ADSL services to resolve it within a service level agreement to deliver an efficient and reliable service.</p></div><br>
</div><p><b>
Report To Position Name</b></p><div><div><div><p><b>
Network Tasks:</b></p><ul><li>
Reviews the ticketing &amp; mailing systems for any reported network issue or alarm to handle within the committed SLA.</li><li>
Contacts the concerned Field Maintenance Engineer and follow all appropriate action needed within established maintenance standards.</li><li>
Contacts Network teams and share technical information about network actions and issues.</li><li>
Set a periodic preventive maintenance plan for network nodes in a predefined standards criterion.</li><li>
Ensures the clearance of any reported alarm or PM actions completion.</li><li>
Provide periodic reports for Network statistics, status and PM plan results to the Principle Engineer concerning a specific zone or time window.</li></ul><p><b>
Enterprise / ADSL Tasks:</b></p><ul><li>
Reviews the Enterprise ticketing system daily to handle the assigned complains and ensure resolving it with its SLA.</li><li>
Contacts the Technician-Team leader to assign the concerned Technician/ Sr.Technician/ IT Specialist.</li><li>
Contacts and follow up with the assigned Technician/ Sr.Technician/ IT Specialist.to handle the appropriate field action to resolve the customer technical issue.</li><li>
Gives a clearance feedback to Enterprise/ADSL customer.</li><li>
Updates the Ticketing system with the case status until closing it.</li><li>
Provide periodic reports to the Principal engineer about the Enterprise/ADSL task statistics and queue status.</li></ul><p><b>
Fixed-Voice Tasks:</b></p><ul><li>
Reviews the new assigned installation Fixed-voice tasks and set suitable plan with the Technician-Team Leader to complete the physical installation.</li><li>
Contacts the Technician/Sr.Technician to follow up the installation procedures and complete it.</li><li>
Emails Telecom Egypt officers with any action needed to facilitate the installation tasks.</li><li>
Update the requester customer during the task and confirm with him the task completion.</li></ul></div></div></div><p></p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Unniversity Degree in telecommunication engineering.</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
Problem Solving:</p><p>
Perform the technical troubleshooting procedures to diagnose and eliminate the problem root cause and find a technical solution for the case.</p><p>
Planning Ahead:</p><p>
Daily Plan for the Enterprise/ADSL tasks in advance with alignment with Technician-Team Leader.</p><p>
Daily Plan for the Network activities with alignment with Network teams and FM Engineer.</p><p>
Weekly/Monthly for the Network PM plan.</p><p>
Innovation:</p><p>
Figures out the best resolution for the repeated/chronic technical issues and get it permanently solved.</p><p>
Skills &amp; Abilities:</p><p>
Microsoft office</p><p>
Communication skills</p><p>
Work under pressure</p><p>
Ability to work in teams</p><p>
Fast response to all given tasks.</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
1-3 Years of experience.</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Engineer</div><div><b>
Organization</b><b>:</b> NOL Business Group</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 10/Nov/2025, 10:23:05 AM</div></div>

Maintenance Engineer Cairo.SO

Accenture

<p><b>Project Role : </b>Technology Support Engineer<br>
<b>Project Role Description : </b>Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
<br>
<b>Must have skills : </b>Microsoft SQL Server Administration<br>
<b>Good to have skills : </b>NA<br>
Minimum <b>3</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to the overall efficiency and reliability of the systems in place. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of operational documentation to ensure clarity and consistency. - Engage in continuous learning to stay updated with the latest technologies and best practices in the field. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Microsoft SQL Server Administration. - Strong understanding of database management and optimization techniques. - Experience with incident management and problem resolution processes. - Familiarity with scripting languages for automation tasks. - Ability to analyze system performance and implement improvements. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft SQL Server Administration. - This position is based at our Kolkata office. - A 15 years full time education is required.</p>
<br>
15 years full time education

Technology Support Engineer

<p><b>Project Role : </b>Technology Support Engineer<br>
<b>Project Role Description : </b>Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
<br>
<b>Must have skills : </b>Vmware Virtualization Administration<br>
<b>Good to have skills : </b>Microsoft Windows Server Administration, VMware Datacenter Virtualization Architecture and Design<br>
Minimum <b>7.5</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles &amp; Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor and evaluate team performance to ensure alignment with operational goals. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in VMware Virtualization Administration. - Good To Have Skills: Experience with VMware Datacenter Virtualization Architecture and Design, Microsoft Windows Server Administration. - Strong understanding of virtualization technologies and best practices. - Experience in troubleshooting and resolving virtualization-related issues. - Familiarity with service management tools and incident management processes. Additional Information: - The candidate should have minimum 7.5 years of experience in VMware Virtualization Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.</p>
<br>
15 years full time education

Accor

<div><div>Company Description</div><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><div><br>
Job Description</div><p><br>
We are seeking a skilled Ken fix Technician to join our team Swissotel Corniche Park Tower, Qatar. As a Ken fix Technician, you will be responsible for the operation, maintenance, and repairs our facility. This role is crucial in ensuring the smooth functioning of our industrial processes and maintaining high productivity standards.</p><ul><li>
Obtain out of order Room list from the Assistant CE and Engineering Coordinator and do the required repairs and maintenance per maintenance schedule.</li><li>
Check all the rooms as per PMP schedule, regarding Carpentry, Electricity, plumbing, painting, polishing, and A/C.</li><li>
In case of any major repair in the rooms, it must be reported to the Asst. Chief Engineer.</li><li>
In the guest rooms, the policy and procedures must always be strictly applied.</li><li>
Do any other work that is assigned to you by the Asst. Chief Engineer or Engineering shift.</li><li>
The toolbox should always be ready and missing tools is your responsibility.</li><li>
To relieve any technician during his absence (Electrician, Plumber, Gen. Mechanic, A/C Technician, Welder, Painter, Polisher, Carpenter) according to the operation requirements and as per the Assistant Chief Engineer instructions.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Proven experience as a Kenfix Technician or in a similar role working with industrial equipment</li><li>
Strong troubleshooting and problem-solving skills with a keen attention to detail</li><li>
Strong organizational skills and ability to manage multiple tasks efficiently</li><li>
Good communication skills to effectively collaborate with team members and write detailed reports</li><li>
Physical ability to lift heavy equipment and work in various environmental conditions</li><li>
Willingness to work flexible hours, including nights and weekends, as required</li><li>
Familiarity with industrial safety standards and procedures</li></ul><div><br>
Additional Information</div><p><br>
Your team and working environment:<br>
Life is a journey. Live It well.</p><p>
Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.</p></div>

ken fix Technician

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