technician support engineer

<div>
 
 
 Department:
 
 Broadband - Network Engineering Services
 
 
 
 Location:
 
 Madison, MS
 
 
 
 
 Description
 
 
 
 JSI invites you to join our team as a
 
 Tier 1 Tech Support Technician
 
 on our Contact Center team
 
 
 in
 
 Madison, Mississippi
 
 , where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion&mdash;while advancing your career within a mission-driven, growth-focused organization.
 
 
 
 Position Overview:
 
 
 As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers&rsquo; peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners&rsquo; customers in a professional, friendly and efficient manner.
 
 Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide essential Tier 1 support to customers in a professional and customary manner.
 </li>
 <li>
 Answer inbound tech support calls and make outbound calls to customers as needed.
 </li>
 <li>
 Thoroughly troubleshoot, investigate, and resolve customers&rsquo; peripheral related problems.
 </li>
 <li>
 Keep detailed notes of all work performed on customers&rsquo; peripherals.
 </li>
 <li>
 Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
 </li>
 <li>
 Maintain 90% QA (quality assurance) ratings.
 </li>
 <li>
 Work on other ongoing and short-term projects as outlined by management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Excellent communication, both verbal and written and proficient in English.
 </li>
 <li>
 Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
 </li>
 <li>
 Ability to manage time and effectively prioritize numerous projects at one time.
 </li>
 <li>
 Willingness to solve complicated problems and see projects through to completion.
 </li>
 </ul>
 
 Preferred Qualifications:
 
 <ul>
 <li>
 1+ years of experience in a technical support role.
 </li>
 <li>
 1+ years of experience in a contact center environment handling high volume of calls.
 </li>
 </ul>
 
 Physical Requirements/Working Conditions:
 
 <ul>
 <li>
 Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
 </li>
 <li>
 Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.
 
 
 </li>
 </ul>
 
 Benefits and Compensation
 
 
 
 <ul>
 <li>
 Competitive salary + performance-based bonuses.
 </li>
 <li>
 Comprehensive benefits package (medical, dental, vision, 401(k)).
 </li>
 <li>
 Generous PTO and travel support.
 </li>
 <li>
 Ongoing professional development and educational opportunities.
 </li>
 </ul>
</div>

Tier 1 Tech Support Technician

Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview
</h2>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview
</h2>DRN, a subsidiary of Motorola Solutions, is a pioneer in video analysis. We are a leading global provider of data and image analytics, specializing in vehicle location intelligence. Our platform leverages machine learning, artificial intelligence, and a massive network of mobile License Plate Reader (LPR) cameras to provide critical data to public safety and commercial sectors.
 
By maintaining the world&rsquo;s largest shareable database of vehicle location information, we help our customers shorten response times and improve the speed and accuracy of investigations.
<h2 class="jobSectionHeader"> 
Job Description
</h2>***This Position may become Hybrid and require travel 2 days a week to a local office
 
 
As a Tier 1 Support Technician you will provide excellent customer service to new and existing customers by independently installing, and supporting software and hardware equipment. The Tier 1 Support Technician will be taking incoming calls from the support queue related to non-complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail.
Duties and Responsibilities:
<ul><li>With remote access to customer systems, Install the company&rsquo;s proprietary Software.
</li><li>Provide courteous and knowledgeable support over the phone, via email.
</li><li>Ensure timely and accurate set up of all systems
</li><li>Phone Support during regular business hours and on-call availability during off hours
</li><li>Monitor Chat sessions to assist other team members
</li><li>Follow the department process, procedure, and metrics.
</li><li>Maintain a log of customers issues, interactions, and steps taken to assist the caller in the department ticketing system
</li><li>Train customers on use of systems including software, hardware and installation.
</li><li>Multi-task and have excellent time management skills
</li><li>Understand the severity of an issue and escalate issues efficiently and appropriately.
</li><li>Demonstrated strong work ethic
</li></ul>****Schedule is subject to business needs and availability****
Preferred Schedule
<ul><li>Monday - Friday - 3pm-11:30pm CST
</li></ul>Position requires that the first few weeks of training will be virtual during the hours of 9am CST to 5pm CST.
Target Base Salary Range - $35,000 to $40,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-NJ1
#LI-HYBRID 
<h2 class="jobSectionHeader"> 
Basic Requirements
</h2><ul><li>H.S. Diploma or Equivalent
</li><li>2+ years of experience in Customer Service, Call Center or Technical Support
</li><li>Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 
</li></ul><h2 class="jobSectionHeader"> 
Travel Requirements
</h2>Under 10%
<h2 class="jobSectionHeader"> 
Relocation Provided
</h2>None
<h2 class="jobSectionHeader"> 
Position Type
</h2>Experienced
<h2 class="jobSectionHeader"> 
Referral Payment Plan
</h2>Yes
Our U.S. Benefits include:
<ul><li>Incentive Bonus Plans
</li><li>Medical, Dental, Vision benefits
</li><li>401K with Company Match
</li><li>10 Paid Holidays
</li><li>Generous Paid Time Off Packages
</li><li>Employee Stock Purchase Plan
</li><li>Paid Parental &amp; Family Leave
</li><li>and more! 
</li></ul> 
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.
We&rsquo;re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.</div>

ASG Support Technician Tier 1

IoT Deployment Services

Title: Traveling Controls TechnicianType: Full-Time, TravelingCandidate Location: Charlotte, North CarolinaTravel Location: United StatesSalary: $50,000-55,000 base + travel bonusesWho is IoT Deployment Services?IoT Deployment Services (IDS) makes it easy to deploy smart building solutions and does it on a scale unique in the industry. As pioneers of the deployment of smart building systems, we bridge the gap between technological innovation and on-site installers to ensure that each project is deployed with 100% accuracy. We handle the complexity and streamline the intricate process of installing, commissioning, and verifying a variety of smart systems, which include space utilization, environmental monitoring, lighting, A/V, and power monitoring applications. IDS has become a trusted partner for some of the world&rsquo;s biggest brands and we are seeking top-tier talent to help us continue to serve the industry in the adoption and deployment of smart control systems. To learn more, please visit www.iotdeployment.com. You can also find us on LinkedIn!At IDS, we value innovation, service, and ownership. Said another way, we bring solutions, go the extra mile, and own our actions. We value collaboration, question asking, and problem-solving to arrive at the best solution. As a service company, we are willing to do what is necessary to accomplish the job and move the company and teams forward. We also value ownership, which means we are a place of vulnerability and honesty. We acknowledge mistakes. We ask for help. We pursue growth. And because we do all of this together, none of these things are considered a weakness. The leadership models these values, while also fostering an environment of laughter, comradery, and advancement.Position SummaryAs a Traveling Controls Technician, you will have a crucial part in the implementation of a Smart Building System. From performing site audits, creating smart control designs and BOM generations, and through to the commissioning and verification of such systems. You will also be responsible for the provisioning and testing of the system, to ensure the client&rsquo;s project is delivered as smoothly as possible. You will also have a hand in helping build and grow the company through process &amp; procedure improvements. As a young company, there are many opportunities for distinguished team members to grow significantly within the company. We motivate all our employees to not only focus on the tasks assigned but on improving such processes and going the extra mile.IoT Deployment Services team structure and horizontal structure provide Project Managers &amp; Coordinators the autonomy they need to oversee the project&rsquo;s execution with the assistance of our talented Traveling Controls Technician.Expectations &amp; Responsibilities75% Primary Responsibilities<ul><li>System Commissioning - Doing all tasks necessary to set up a control system, including but not limited to commissioning devices, setting up various parts of the system, creating &amp; applying schedules, etc.</li><li>System Testing &amp; Verification - Whether it be on-site or remotely, a Controls Technician/Engineer shall lead the verification process to test the functionality of devices for the system and record such results, including issues.</li><li>Device Troubleshooting &amp; Resolution &ndash; Whether it be onsite or remotely, a critical aspect of a Controls Technician/Engineer is the ability to quickly and accurately determine the cause of an issue, and recommend or directly put into action a resolution/solution</li><li>Project Documentation &ndash; Creation and management of project documentation. Such as Designs, as-builts, verification reports, punch lists, etc.</li><li>Status Updates- A Controls Technician/Engineer is a Project Manager's first line in gathering information regarding project happenings, and adequately relaying that information back to the Project Manager.</li></ul>25% Secondary Responsibilities<ul><li>This position will be expected to assist our Installation Crew when Primary responsibilities (primarily System Commissioning) are exhausted for a given week. This secondary responsibility fills the void in work when enough Commissioning is not present and requires a slight electrical background. We are happy to discuss this responsibility in much more depth via email, phone, or interview!</li><li>Assisting Other Teams - From time to time, a Traveling Controls Technician may be required to work on the systems or projects outside of their typical team</li><li>Process Improvements - As Traveling Controls Technician have the greatest visibility in our commissioning tasks, they play a part in the conversations around how we can improve these processes.</li></ul>What are the elevation paths typically possible for our Traveling Controls Technicians?Many of our best Traveling Controls Technicians may qualify for consideration for Project Management, Project Coordination, System Design, Installation, etc. Those that excel might find themselves transitioning from assisting with the system &amp; project, to directly overseeing aspects of the project.What traits do we find makes a great Traveling Controls Technician?&middot; Helpful, Empathetic, and Personalized Customer Service&middot; Concise, Swift, and Professional Communication&middot; Continuous, Impactful, and Encouraged Innovative Spirit&middot; Effective, Focused, and Prioritized Time Management&middot; Accurate, Timely, and Professional Quality-of-Work&middot; Accountable, Clarified, and Recognized Acceptance of Responsibility&middot; Genuine, Positive, and Helpful Team Oriented MindsetApplication Requirements<ul><li>(Required) Willingness to travel 3-5 days per week, throughout the year (Out-of-State)</li><li>(Required) Associate's degree or higher</li><li>(Required) Educational background in engineering, construction, electrical or technology</li><li>(Required) Valid Travel Passport</li><li>(Required) High level of computer literacy</li><li>(Required) Learn &amp; Install Low-Voltage Cabling</li><li>(Bonus) OSHA Training</li><li>(Bonus) Direct experience with IoT, PLC or control devices/systems</li><li>(Bonus) Direct experience as an electrician, or with electrical work</li><li>(Bonus) Direct experience with HVAC or A/V technology</li><li>(Bonus) Direct experience with DMX technology</li><li>(Bonus) Direct experience with Lighting technology</li><li>(Bonus) Direct experience with Crestron or Hubbell controls/technology</li></ul>General Benefits<ul><li>Unlimited Paid Time Off (PTO)</li><li>Paid Holidays</li><li>401K with Employer Matching up to 3%</li><li>Medical, Dental &amp; Vision Insurance</li></ul>Travel Benefits<ul><li>$75 Per Diem for Over-Night Travel</li><li>Ability to Accrue Airfare, Hotel &amp; Rental Car Travel Points</li><li>11-15 Days of Hotel Nights in 1 month = $500 Bonus</li><li>16+ Hotel Nights in 1 month =$1,000 Bonus</li><li>Top Travelers of each Quarter receive an additional non-cash reward</li></ul>Job Type: Full-timePay: $50,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Location:<ul><li>Charlotte, NC (Required)</li></ul>Willingness to travel:<ul><li>75% (Required)</li></ul>Work Location: On the road

Traveling Controls Technician

Vanderlande Industries

<div><h3 class="jobSectionHeader">Job Title</h3>
Service Technician<h3 class="jobSectionHeader">
Job Description</h3><ul><li>
Function</li></ul><ul><li>
Sorter Technician</li><li>
Reports to</li><li>
Controls support engineer</li><li>
Direct Reports</li><li><ul><li></li></ul></li><li>
Job purpose statement</li><li>
Electro mechanical maintenance activities on site</li><li>
Responsible for the preparation, execution and reporting of maintenance activities.</li><li>
Responsible for solving errors within the system, especially sorter equipment and other MHS related equipment</li><li>
Scope</li><li>
Maintenance (electrical and mechanical) activities on site as scoped on service contract</li><li>
Lead for the team and automated handling system specialist.</li><li>
Maintain and monitor equipment performance especially sorter equipment.</li><li>
Qualification and abilities</li><li>
Middle level of technical education</li><li>
Electro Mechanical experience</li><li>
Able to read EM drawings</li><li>
Minimum 5 years&rsquo; experience as MHS/Warehouse automation maintenance technician</li><li>
Minimum 3 years&rsquo; experience in s MHS/Warehouse Sorter technician.</li><li>
Perform preventive and corrective maintenance tasks for electrical and mechanical components</li><li>
Ability to work under stress situations.</li><li>
Read and write the English language.</li><li>
Flexibility to take-over the work to the next shift team.</li><li>
Controlling baggage flows and correcting flow disturbances.</li><li>
Quick respond to failures.</li><li>
Electro-mechanical fault finding and repairs.</li><li>
Metrics &ndash; signal measurement knowledge and el. Wiring</li><li>
Reading PLC and SCADA, not programming</li><li>
Ability to be trained in PLC knowledge: Basic PLC (TAI portal) training in hard- and software, troubleshooting and exchanging hardware.</li></ul><ul><li>
Ability to be trained in appropriate contractor training: electrical and mechanical (OEM approved)</li><li>
Maximo , HSE</li><li>
Should have worked on possi-sorter , cross-belt sorter, VCC</li><li>
Responsibilities</li><li>
Solve errors on electrical and mechanical field in automated handling systems independently</li><li>
Carry out electrical-mechanical corrective and preventive maintenance</li><li>
You will be responsible for ensuring that the preventive maintenance of our material handling systems is carried out properly, as agreed in the maintenance contracts with customers. But just in case any faults still arise, you&rsquo;ll be responsible for solving them on your own initiative</li><li>
List of key activities</li><li>
Execution of daily maintenance activity.</li><li>
Daily Inspections and faut findings.</li><li>
Daily monitoring of equipment condition.</li><li>
Identifying causes of, and rectifying, equipment failures</li><li>
Work pattern</li><li>
Shifts</li><li>
Differentiator</li><li>
All-round and specialist on a sorter aspect at the same time (acting as foreman included).</li><li>
Deals with exceptional cases and is able to teach the profession (instructs; determines standards; generates ideas for improvement).</li><li>
Tunes own work to activities of others.</li><li>
Self-reliant in a variety of less interrelated technical tasks.</li><li>
Acts independently in several technical tasks with small mutual consistency.</li><li>
Identifies issues that need extra attention.</li><li>
Solves problems which disturb the daily operation.</li></ul></div>

Service Technician

Vanderlande

<div>
 Job Title
 
 
 Service Technician
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Function
 </li>
 <li>
 Sorter Technician
 </li>
 <li>
 </li>
 <li>
 Reports to
 </li>
 <li>
 Controls support engineer
 </li>
 <li>
 Direct Reports
 </li>
 <li>
 -
 </li>
 <li>
 Job purpose statement
 </li>
 <li>
 Electro mechanical maintenance activities on site
 </li>
 <li>
 Responsible for the preparation, execution and reporting of maintenance activities.
 </li>
 <li>
 Responsible for solving errors within the system, especially sorter equipment and other MHS related equipment
 </li>
 <li>
 Scope
 </li>
 <li>
 Maintenance (electrical and mechanical) activities on site as scoped on service contract
 </li>
 <li>
 Lead for the team and automated handling system specialist.
 </li>
 <li>
 Maintain and monitor equipment performance especially sorter equipment.
 </li>
 <li>
 Qualification and abilities
 </li>
 <li>
 Middle level of technical education
 </li>
 <li>
 Electro Mechanical experience
 </li>
 <li>
 Able to read EM drawings
 </li>
 <li>
 Minimum 5 years&rsquo; experience as MHS/Warehouse automation maintenance technician
 </li>
 <li>
 Minimum 3 years&rsquo; experience in s MHS/Warehouse Sorter technician.
 </li>
 <li>
 Perform preventive and corrective maintenance tasks for electrical and mechanical components
 </li>
 <li>
 Ability to work under stress situations.
 </li>
 <li>
 Read and write the English language.
 </li>
 <li>
 Flexibility to take-over the work to the next shift team.
 </li>
 <li>
 Controlling baggage flows and correcting flow disturbances.
 </li>
 <li>
 Quick respond to failures.
 </li>
 <li>
 Electro-mechanical fault finding and repairs.
 </li>
 <li>
 Metrics &ndash; signal measurement knowledge and el. Wiring
 </li>
 <li>
 Reading PLC and SCADA, not programming
 </li>
 <li>
 Ability to be trained in PLC knowledge Basic PLC (TAI portal) training in hard- and software, troubleshooting and exchanging hardware.
 </li>
 <li>
 Ability to be trained in appropriate contractor training electrical and mechanical (OEM approved)
 </li>
 <li>
 Maximo , HSE
 </li>
 <li>
 Should have worked on possi-sorter , cross-belt sorter, VCC
 </li>
 <li>
 Responsibilities
 </li>
 <li>
 Solve errors on electrical and mechanical field in automated handling systems independently
 </li>
 <li>
 Carry out electrical-mechanical corrective and preventive maintenance
 </li>
 <li>
 You will be responsible for ensuring that the preventive maintenance of our material handling systems is carried out properly, as agreed in the maintenance contracts with customers. But just in case any faults still arise, you&rsquo;ll be responsible for solving them on your own initiative
 </li>
 <li>
 List of key activities
 </li>
 <li>
 Execution of daily maintenance activity.
 </li>
 <li>
 Daily Inspections and faut findings.
 </li>
 <li>
 Daily monitoring of equipment condition.
 </li>
 <li>
 Identifying causes of, and rectifying, equipment failures
 </li>
 <li>
 Work pattern
 </li>
 <li>
 Shifts
 </li>
 <li>
 Differentiator
 </li>
 <li>
 All-round and specialist on a sorter aspect at the same time (acting as foreman included).
 </li>
 <li>
 Deals with exceptional cases and is able to teach the profession (instructs; determines standards; generates ideas for improvement).
 </li>
 <li>
 Tunes own work to activities of others.
 </li>
 <li>
 Self-reliant in a variety of less interrelated technical tasks.
 </li>
 <li>
 Acts independently in several technical tasks with small mutual consistency.
 </li>
 <li>
 Identifies issues that need extra attention.
 </li>
 <li>
 Solves problems which disturb the daily operation.
 </li>
 </ul>
</div>

Sundus

<div>
 
 Job Title:
 
 
 Electrical Technician
 
 
 
 
 Job Code:
 
 
 JPC - 6000
 
 
 
 
 Location
 
 :
 
 Dubai , Sharjah
 
 
 - UAE
 
 
 
 
 Experience: 4 : 5 Years
 
 
 
 
 Education:
 
 
 Associate Degree
 
 
 
 
 Language:
 
 
 Excellent in English
 
 
 
 
 Job Description
 
 
 
 The duties and responsibilities of the Junior Engineer/Electrical Technician include but are not limited to the following:
 
 
 <ul>
 <li>
 Carrying out of scheduled, preventive, and corrective electrical maintenance on the plant&rsquo;s electrical equipment as per the procedures and as per the direction of his supervisor
 </li>
 <li>
 Carryout all electrical maintenance activities in a safe and efficient manner and follow all HSE rules of the company.
 </li>
 <li>
 Responsible to ensure the work area is left clean and all required housekeeping activities are done before the work order is returned to the supervisor.
 </li>
 <li>
 Prepares and maintains documentation and reports of electrical maintenance as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Diploma in Electrical Engineering with 5 years&rsquo; experience or Degree with less number of years&rsquo; experience will be considered.
 
 
 4-5 years of maintenance experience in a large power plant, preferably CCGT. Fresh graduates after successful completion of training
</div>

Electrical Technician.

UNIFORM EXPREES FOR FASHIONS

We are seeking a skilled and experienced HVAC Engineer to join our team. The ideal candidate will have hands-on experience in the installation, maintenance, troubleshooting, and repair of a wide range of air conditioning and HVAC systems.Key Responsibilities:<ul><li>Install, inspect, maintain, and repair various types of air conditioning and HVAC systems.</li><li>Diagnose and troubleshoot mechanical, electrical, and control system issues.</li><li>Perform preventive and corrective maintenance to ensure optimal system performance.</li><li>Read and interpret technical drawings, specifications, and schematics.</li><li>Ensure compliance with safety standards, regulations, and company procedures.</li><li>Monitor system performance and recommend improvements to enhance efficiency and reliability.</li><li>Coordinate with clients, contractors, and team members to complete projects on schedule.</li></ul>Requirements:<ul><li>Proven experience as an HVAC Engineer or HVAC Technician.</li><li>Strong knowledge of all types of air conditioning systems, including split units, VRF/VRV systems, package units, chillers, and central air conditioning systems.</li><li>Ability to diagnose and resolve HVAC-related issues efficiently.</li><li>Knowledge of HVAC controls, electrical systems, and preventive maintenance practices.</li><li>Excellent problem-solving and communication skills.</li><li>Relevant technical certification or engineering qualification preferred.</li></ul>Preferred Qualifications:<ul><li>Experience in commercial, residential, and industrial HVAC systems.</li><li>Familiarity with local HVAC regulations and safety standards.</li></ul>Pay: From AED2,500.00 per monthWork Location: In person

HVAC Engineer

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