technician support engineer

Al Abbas Group

<p><b>Job Purpose:</b></p><p>To provide general assistance and support to skilled technicians, including A/C technicians, electricians, painters, carpenters, and other tradesmen. The Assistant Technician will be responsible for helping in day-to-day maintenance tasks, carrying tools and materials, and performing basic repair and labor duties under supervision.</p><p><b>Requirements:</b></p><ul><li>Minimum 1-2 years of experience in a similar assistant or helper role.</li><li>Basic knowledge of general MEP, painting, or carpentry works.</li><li>Physically fit and able to perform manual tasks.</li><li>Willingness to learn and work across multiple trades.</li><li>Good attitude, teamwork spirit, and attention to detail.</li><li>Ability to follow instructions and work under supervision</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Assist A/C technicians with HVAC system installations, filter changes, ductwork support, and minor maintenance tasks.</li><li>Support electricians in basic wiring, conduit installation, cable pulling, and tool handling.</li><li>Help painters with surface preparation, masking, mixing paint, and cleaning after painting jobs.</li><li>Aid carpenters in assembling, cutting, measuring, and installation tasks as required.</li><li>Carry tools, equipment, and materials to and from job sites.</li><li>Maintain cleanliness of the work area before and after the job.</li><li>Follow instructions given by senior technicians and supervisors.</li><li>Ensure safe handling and usage of tools and materials.</li><li>Report any observed faults or issues to the respective technician.</li><li>Follow safety protocols and company guidelines at all times.</li><li>Perform other general maintenance or support tasks as needed.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED1,600.00 per month</p><p>Work Location: In person</p>

Assistant Technician – Multiskilled Support

Dematic

<div>Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
<p></p><h1 class="jobSectionHeader"><b>We offer:
</b></h1><p><b>What We Offer:
</b></p><ul><li>Career Development
</li><li>Competitive Compensation and Benefits
</li><li>Pay transparency
</li><li>Global Opportunities</li></ul><p></p><p><br>
</p><p></p><p><i>Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.<br>
</i></p><p></p><p><i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.<br>
</i></p><p></p><p>The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
</p><p></p><h1 class="jobSectionHeader"><b>Tasks and Qualifications:
</b></h1><p><b>What you Will Do in This Role:
</b></p><ul><li>Provide technical support to customers via phone, email, and chat.
</li><li>Diagnose and troubleshoot software issues
</li><li>Collaborate with the development team to resolve complex issues
</li><li>Document and track customer issues and problems.
</li><li>Assist in the creation of support documentation and knowledge base articles.
</li><li>Conduct training sessions for customers on software usage.
</li><li>Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
</li>Participate in an on-call rotation during non-business hours<br>
<li>
</li></ul><p></p><p><b>What We Are Looking For:
</b></p><ul><li>Bachelor's Degree (Computer Science, Software Engineering, or related field)
</li><li>Proven experience in software support or a similar role
</li><li>Strong problem solving skills and attention to detail.
</li><li>Excellent communication skills, both written and verbal.
</li><li>Experience with Oracle / MS SQL databases
</li><li>Experience with Windows operating systems
</li><li>Material handling experience
</li><li>Experience with Java, C, C#, or Python
</li><li>Customer Service experience</li></ul></div><p></p>

Technical Service Engineer -- Night Support

Scale Computing

<div>Description:
<p>
Location: Indianapolis, IN</p><p>
Department: Technical Support</p><p>
Job Type: Full-time, Hybrid</p><p>
Reports to: Technical Support Manager</p><p><b>
Who We Are</b></p><p>
Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.</p><p><b>
What We Are Looking For</b></p><p>
The Tier 1 Technical Support Engineer is a critical role in supporting our post-sales Scale Computing customers because our number one goal is to make our customers exceptionally happy when they seek our support.</p><p>
A successful Tier 1 Support Engineer requires impeccable problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing.</p><p>
Tier 1 Support Engineers will work directly with the entire support organization to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management&mdash;bonus points for those who are passionate about delivering high customer satisfaction.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Complete Scale Computing&rsquo;s Onboarding program and work with management to identify any gaps in the training plan</li><li>
Provide support for the Hyper-converged computing clusters for Scale Computing end-users, customers, and partners</li><li>
Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience</li><li>
Troubleshoot and problem-solve analytically while utilizing a vast knowledge base of documentation and other standard operating procedures (SOPs)</li><li>
Escalate issues not resolvable via the knowledge base to Tier 2, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom)</li><li>
Participate in the on-call rotation as agreed by the Tier 1 &amp; 2 Support team. When on-call, be prepared to address technical issues at all times</li><li>
Partner with our Services team for scheduled Service-related tasks, including installation of SC//Platform and 3rd party product integrations</li><li>
Provides excellent customer service to EVERY internal and external customer</li><li>
Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product.</li><li>
Develop and maintain supplemental skills such as networking and 3rd-party product integrations, which can help enhance overall product knowledge.</li><li>
Learn and maintain advanced technical knowledge about all aspects of supported products and services provided by Scale Computing</li><li>
Understand 3rd-party product integrations sold and supported by Scale Computing</li></ul>
Requirements:
<p>
 <b>What You&rsquo;ll Bring</b></p><ul><li>
1&ndash;2 years of experience in IT Support / Helpdesk / Infrastructure support</li><li>
Hands-on experience with Windows Server (AD, DNS, basic troubleshooting) - Not required but a plus</li><li>
Basic Linux command line skills (SSH, navigating directories, viewing logs, running diagnostic commands)</li><li>
Understanding of networking fundamentals (TCP/IP, VLANs, DNS, basic firewall concepts)</li><li>
Basic hardware knowledge (HDD vs SSD, RAID/mirroring concepts, CPU/RAM fundamentals)</li><li>
Experience using a ticketing system (Salesforce, ServiceNow, Jira, etc.)</li><li>
Ability to gather logs, document findings clearly, and escalate appropriately</li><li>
Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff</li><li>
Proficient in organization, project management, and follow-through</li></ul><p>
Great candidates will look like this:</p><ul><li>
Enjoy troubleshooting and problem-solving analytically</li><li>
Understand customer needs and ensure clarity on the status of technical issues</li><li>
A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment</li><li>
An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions</li><li>
A motivated self-starter who thrives on prioritization and follow-through</li><li>
Passionately creative in mindset and has the ability to adapt quickly to evolving business needs</li></ul><p><b>
Perks of Scale Computing</b></p><ul><li>
Health benefits start on the first of the month following the date of hire</li><li>
401(k), FSA, HSA</li><li>
Casual dress code</li><li>
Fully stocked kitchen</li><li>
Vibrant and Inclusive Workplace Atmosphere</li><li>
Paid company holidays</li><li>
Discretionary time off policy</li><li>
Flexible work environment and an opportunity to grow as we grow.</li></ul><p><b>
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.</b></p></div>

Tier 1 Technical Support Engineer

Confidential

<div>
 <p>
  The HCS Operation Support Engineer will be responsible for the
  <strong>
   operations, maintenance, and support of Cisco-based HCS (Hosted Collaboration Solution) platforms
  </strong>
  within a telecom environment.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide
   <strong>
    24x7 operational support
   </strong>
   , including on-call rotation and incident handling from NOC
  </li>
  <li>
   Analyze and support
   <strong>
    design changes and new requirements
   </strong>
  </li>
  <li>
   Perform
   <strong>
    implementation and maintenance of HCS Platform (v10.0.1)
   </strong>
  </li>
  <li>
   Provide
   <strong>
    onsite support for PSTN, inter-customer routing, and dial plan modifications
   </strong>
  </li>
  <li>
   Conduct
   <strong>
    testing of new features and services
   </strong>
  </li>
  <li>
   Manage:
  </li>
  <li>
   Hardware &amp; Software
  </li>
  <li>
   User Management
  </li>
  <li>
   Patch Management
  </li>
  <li>
   Telecom Carrier Management
  </li>
  <li>
   Backup &amp; Storage for HCS components
  </li>
  <li>
   Troubleshoot and administer Cisco HCS ecosystem including:
  </li>
  <li>
   Cisco vPGW, Nexus 7K/5K
  </li>
  <li>
   Cisco UCS B Series, Fabric Interconnects, MDS
  </li>
  <li>
   SBC (ASR 1004 &ndash; SP Edition)
  </li>
  <li>
   Cisco Unified Communications Manager (CUCM)
  </li>
  <li>
   Cisco Unity Connection, IM &amp; Presence
  </li>
  <li>
   Cisco Expressway
  </li>
  <li>
   HCS Management Apps (CUCDM, HCMF, PCA, PLM)
  </li>
  <li>
   Cisco ASA, Voice Gateways, VMware
  </li>
  <li>
   Coordinate with
   <strong>
    vendor TAC support teams
   </strong>
   for critical issues until resolution
  </li>
  <li>
   Participate in
   <strong>
    CAB (Change Advisory Board)
   </strong>
   and post-migration reviews
  </li>
  <li>
   Support
   <strong>
    design evolution and new service implementations
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Daily
   <strong>
    operations &amp; maintenance
   </strong>
   of IPCC / IP Telephony platforms
  </li>
  <li>
   <strong>
    Proactive monitoring
   </strong>
   and fault resolution across network elements
  </li>
  <li>
   Maintenance of
   <strong>
    Quality Management &amp; Call Recording systems
   </strong>
  </li>
  <li>
   Ensure
   <strong>
    system stability, performance, and SLA adherence
   </strong>
  </li>
  <li>
   Coordinate with
   <strong>
    cross-functional teams (Operations, Sales, Marketing, Product)
   </strong>
  </li>
  <li>
   Manage escalations and ensure timely resolution
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skill Set
  </strong>
 </p>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Cisco HCS Platform expertise
  </li>
  <li>
   IP Telephony / Unified Communications
  </li>
  <li>
   Routing &amp; Switching (Professional level)
  </li>
  <li>
   SBC (ASR 1K), Cisco vPGW
  </li>
  <li>
   SQL Server
  </li>
  <li>
   CVP (Customer Voice Portal)
  </li>
  <li>
   Contact Center Solutions (IPCC, Call Recording, QM)
  </li>
  <li>
   VMware
  </li>
 </ul>
 <p>
  <strong>
   Additional Knowledge:
  </strong>
 </p>
 <ul>
  <li>
   Movius Unified Messaging &amp; Web Collaboration
  </li>
  <li>
   Vision OSS Unified Services Manager
  </li>
 </ul>
 <p>
  <strong>
   Soft Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strong communication skills
  </li>
  <li>
   Team collaboration
  </li>
  <li>
   Problem-solving ability
  </li>
  <li>
   Project coordination skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in:
  </li>
  <li>
   Telecommunications / Electronics &amp; Communication
  </li>
  <li>
   Computer Science or equivalent
  </li>
  <li>
   Certifications:
  </li>
  <li>
   <strong>
    CCIE Collaboration (preferred)
   </strong>
  </li>
  <li>
   Experience:
  </li>
  <li>
   <strong>
    Minimum 3&ndash;5 years in IP Telephony / UC / Contact Center environments
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Experience &amp; Knowledge
  </strong>
 </p>
 <ul>
  <li>
   Understanding of:
  </li>
  <li>
   Telecom networks &amp; call flows
  </li>
  <li>
   PSTN, PRI, BRI
  </li>
  <li>
   IP Networking fundamentals
  </li>
  <li>
   Call routing &amp; ICM scripting
  </li>
  <li>
   Cisco Call Manager (CUCM)
  </li>
  <li>
   Voice Gateway configuration
  </li>
 </ul>
 <p>
 </p>
</div>


HCS Operation Support Engineer

Kaspersky

<div>
 <p>
  <strong>
   Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 26 years.
  </strong>
 </p>
 <p>
  <strong>
   We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Today our team has more than 4 500 top level experts, all of them regular people with their own talents and hobbies.
  </strong>
 </p>
 <p>
  <strong>
   Together we protect the world from cyber threats.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are now looking for a
  <strong>
   Resident Technical Support Engineer
  </strong>
  who will be acting as a support contact for one of our MSA Enterprise Customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Follow established guidelines or checklists to answer routine customer requests and suggest or promote alternative products or services;
  </li>
  <li>
   Refer customers to published materials and secondary sources (i.e. support portal, forum) so that customer enquiries are answered accurately and promptly;
  </li>
  <li>
   Follow established internal procedures, regulations and quality standards in order to provide high quality technical support and assistance regarding Company's products and services to partners&rsquo; engineers or B2B customers;
  </li>
  <li>
   Professionally communicate with customers and partners in local and in English language to quickly respond to their calls, web cases, e-mail and provide prompt resolution to ensure customer satisfaction;
  </li>
  <li>
   Perform registration, classification and prioritization of phone and self-service requests through given systems;
  </li>
  <li>
   Manage customer inquiries, troubleshoot customer issues and using appropriate reference materials and internal knowledge documents, research what may be the root cause of a problem;
  </li>
  <li>
   Escalate requests to higher support level groups according to the internal procedures;
  </li>
  <li>
   Promptly notify line management of exceptional technical issues.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This is not an exhaustive list of duties and the incumbent will be expected to perform different tasks as necessitated by his/her changing role within the organization and the overall business objectives of the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required technical skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Basic knowledge in:
 </p>
 <ul>
  <li>
   MS SharePoint
  </li>
  <li>
   MS Teams
  </li>
  <li>
   MS Exchange
  </li>
  <li>
   MS SQL
  </li>
  <li>
   Microsoft OS (Server 2008+ and Windows 7+) at a system administration level
  </li>
  <li>
   Corporate networking infrastructures, including DNS, group policy, and AD structure etc.
  </li>
  <li>
   Troubleshooting skills including the ability to analyze logs, traces, and dump files
  </li>
  <li>
   Web and Messaging Systems
  </li>
  <li>
   Virtualization environments (VMware, Hyper-V, Citrix)
  </li>
  <li>
   Security solutions (Firewalls/authentication/encryption/AV MS, etc.)
  </li>
  <li>
   Experience with ticket systems as a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Tertiary education in Information Technology, Information Systems or Computer Science field and/or industry certifications or similar/equivalent.
 </p>
 <ul>
  <li>
   CompTIA A+ or equivalent
  </li>
  <li>
   CompTIA N+ or equivalent
  </li>
  <li>
   CompTIA Server+ or equivalent
  </li>
  <li>
   MCP: Windows Server and Windows Client Systems
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required personal characteristics:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Customer and service oriented thinking
  </li>
  <li>
   Must be ready to improve own knowledge
  </li>
  <li>
   Ready to do the extra mile for customers and partners
  </li>
  <li>
   Ability to explain complex ideas in simple terms
  </li>
  <li>
   Conflict resolution skills
  </li>
  <li>
   Languages: Written and verbal English and Native language of the location
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application process:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   HR Interview (30 min)
  </li>
  <li>
   Test assignment
  </li>
  <li>
   Interview with Hiring Team
  </li>
  <li>
   Meeting with Regional HR Lead
  </li>
  <li>
   Offer stage &amp; Reference check
  </li>
 </ul>
 <p>
 </p>
</div>


Resident Technical Support Engineer

Justice IT Consulting

<div><h2 class="jobSectionHeader"><b>Join Justice IT Consulting - Where Your Growth and Impact Matter</b></h2>
<p><b>
Service Desk Technician - Tier 2 (MSP)</b></p><p></p><p><br>
Burleson, TX (In-Person)</p><br>
<p>
Full-Time Monday-Friday, 8:00am-5:00pm</p><br>
<p>
$72,000 - $82,000 + Benefits</p><p></p><p><br>
Are you tired of feeling like a number? Come join a team where your thoughts are heard, your contribution is recognized, and we know your name.</p>
<p>
At <b>Justice IT Consulting</b>, the number one goal of everyone on our team is to make our clients exceptionally happy. As a <b>Tier 2 Service Desk Technician</b>, you play a critical role in making that happen.</p><p></p><p><br>
This is not a scripted helpdesk position. This is a role for someone who can think independently, troubleshoot methodically, and take ownership of complex technical issues in a fast-paced MSP environment.</p><p></p><h3 class="jobSectionHeader"><b><br>
Who We Are</b></h3>
<p>
Justice IT Consulting is a premier cybersecurity company and turnkey IT provider serving small businesses, manufacturing, aerospace, and defense contractors throughout Texas.</p><p></p><p><br>
Our mission is simple: <b>We protect our clients and their revenue by solving complex problems and tailoring solutions to their unique business.</b></p><p></p><p><b><br>
We operate by clear, lived core values:</b></p>
<ul>
<li>Secure Without Compromise</li>
<li>Earn Trust Every Day</li>
<li>Lead with Optimism</li>
<li>Deliver Excellent Craftsmanship</li>
<li>Cultivate Personal Growth</li>
<li>Foster Wow Moments</li>
</ul><h3 class="jobSectionHeader"><b>The Opportunity - Step Beyond Tier 1</b></h3>
<p>
As a <b>Service Desk Technician - Tier 2</b>, you will:</p>
<ul>
<li>Resolve complex issues that cannot be completed at the Tier 1 level</li>
<li>Perform deeper troubleshooting across servers, networking, cloud services, and line-of-business applications</li>
<li>Serve as a technical resource for Tier 1 staff</li>
<li>Take ownership of tickets through resolution whenever possible</li>
<li>Escalate appropriately to senior engineers when issues exceed scope</li>
</ul>
<p>You will be trusted to manage client expectations, communicate clearly, and ensure smooth handoffs when escalation is necessary.</p><p></p><h3 class="jobSectionHeader"><b><br>
What You'll Do</b></h3>
<p><b>
Client Support &amp; Ownership</b></p>
<ul>
<li>Serve as a primary technical point of contact for escalated client issues</li>
<li>Deliver a calm, professional, solution-focused experience</li>
<li>Troubleshoot across workstations, servers, networking, and cloud platforms</li>
<li>Own problems rather than passing tickets unnecessarily</li>
</ul>
<p><b>Ticketing &amp; Documentation</b></p>
<ul>
<li>Manage and resolve tickets using PSA/ticketing systems</li>
<li>Accurately document troubleshooting steps, findings, and resolutions</li>
<li>Maintain clear and up-to-date system documentation</li>
<li>Prevent stale tickets through active management and communication</li>
</ul>
<p><b>Monitoring &amp; Proactive Remediation</b></p>
<ul>
<li>Review RMM dashboards and alerts</li>
<li>Investigate recurring issues and recommend permanent fixes</li>
<li>Validate automated tasks and remediation processes</li>
</ul>
<p><b>Project Work</b></p>
<ul>
<li>Assist with implementations, migrations, upgrades, and documentation</li>
<li>Execute assigned project tasks independently</li>
<li>Identify risks, scope concerns, and dependencies early</li>
</ul>
<p><b>Team &amp; Process Contribution</b></p>
<ul>
<li>Provide guidance to Tier 1 technicians</li>
<li>Follow and help refine SOPs</li>
<li>Maintain strong security awareness</li>
<li>Contribute to operational improvements and service delivery maturity</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For</b></h3>
<ul><li>Strong, methodical troubleshooting skills</li>
Clear and professional communication <li>- able to &quot;speak both Geek and Human&quot;</li>
<li>Solid understanding of MSP service delivery and support tools</li>
<li>Experience supporting:Windows desktop and server operating systems</li>
<li>Active Directory and Group Policy</li>
<li>File shares, DFS, and printer services</li>
<li>Backup systems and recovery workflows</li>
<li>Hypervisors and virtualized environments</li>
<li>Microsoft 365 and Entra ID</li>
<li>Familiarity with ticketing systems, PSA platforms, and RMM tools</li>
<li>Experience supporting firewalls, switches, routers, and core networking concepts</li>
<li>Security-first mindset</li>
<li>Ability to thrive in a fast-paced MSP environment</li>
<li>Valid driver's license and reliable transportation</li>
</ul>
<p><b>Nice to Have (Not Required):</b></p><br>
<p>
Microsoft certifications, CompTIA Network+ or Security+, CCNA, experience with EDR, MFA, conditional access, SIEM tools, Hyper-V or VMware, and PowerShell scripting.</p><p></p><h3 class="jobSectionHeader"><b><br>
Why You'll Love Working Here</b></h3>
Easy-going environment and culture <ul><li>- we genuinely enjoy what we do</li>
<li>Birthday off</li>
<li>Flexibility to work from home when needed</li>
<li>Proactive approach to ongoing training</li>
<li>Paid IT certifications (training and exam fees)</li>
<li>401(k) with matching</li>
<li>Health, dental, vision, and life insurance</li>
<li>Paid time off</li>
<li>Professional development assistance and referral program</li>
</ul><h3 class="jobSectionHeader"><b>Career Growth</b></h3>
<p>
The Service Desk Technician - Tier 2 role naturally progresses into:</p>
<ul>
<li>Senior Service Desk Technician</li>
<li>Systems Engineer</li>
<li>Network Engineer</li>
<li>Security Engineer</li>
</ul>
<p>With continued growth in technical depth and client engagement, long-term paths include:</p>
<ul>
<li>Solutions Architect</li>
<li>Service Delivery Manager</li>
<li>Virtual CIO (vCIO)</li>
<li>CTO</li>
</ul>
<p>We believe in growing leaders from within.</p><p></p><p><br>
If you are ready to take ownership, solve meaningful problems, and build a long-term career in a high-performing MSP environment, we would like to meet you.</p></div>

Service Desk Technician Tier 2 (MSP)

Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Req #
</div><div>WD00096828
</div></div><div><div>Career area:
</div><div>Information Technology
</div></div><div><div>Country/Region:
</div><div>United States of America
</div></div><div><div>State:
</div><div>North Carolina
</div></div><div><div>City:
</div><div>Morrisville
</div></div><div><div>Date:
</div><div>Friday, April 10, 2026
</div></div><div><div>Working time:
</div><div>Full-time
</div></div><div><div><b>Additional Locations</b>:
<ul><li>United States of America</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><div></div><div><br>
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div></div><br>
<div></div><br>
<div>This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements
</b></h3></div></div><div><div><div><div><div>As a Senior Storage Engineer for Premier Advance Technical Support - Storage, you will be providing support to enterprise customers, using Lenovo ThinkSystem DE,DM, DG, and DS storage products under Lenovo&rsquo;s portfolio, in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.</div><div></div><div><b><br>
Basic Qualifications:</b></div><div></div><div><br>
<ul><li>
Education - Bachelors Degree in Computer Science, Engineering or related field</li><li>
5 years of experience in technical support</li></ul><br>
</div><div></div><br>
<div><b>Additional Qualifications:</b></div><br>
<div></div><ul><li>
Storage Experience with Block, File, Object Storage and Page (NVMe)</li><li>
Experience with DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems</li><li>
Experience with Storage ONTAP and ONCOMMAND OS functions</li><li>
Setting up and Managing Volumes, LUNs, groups</li><li>
Tiering,Thin Provisioning, Deduplication, Replication, Snapshots, Snap Mirroring, Compression, use of Storage Encryption.</li><li>
High availability pairs and failover</li><li>
Multi Storage Node clustering</li><li>
Experience with RAID and DDP groups</li><li>
Topology Management (experience installing, using, and debugging)</li><li>
Full DD/FW, OS stack from the Severs, Switches, Storage including Multipath and failover driver and configurations.</li><li>
Must have experience with DE/DM storage systems such as Data ONTAP, Clustered Data ONTAP / ONCOMMAND Storage Manager</li><li>
Fiber Channel</li><li>
iSCSI</li><li>
Ethernet</li><li>
NVMe over FC,over Fabric, SAS-SCSI (RAID /SAS HBA), RDMA</li><li>
VLAN and WWN management</li><li>
Linux (RHEL, SuSE)</li><li>
VMware, vSAN (VASA, VVols)</li><li>
Windows Server OS</li><li>
CIFS, iSCSI, and NFS use and debugging</li><li>
Set up and install multipath drivers</li><li>
Experience with Kubernetes is a plus but not required</li><li>
Storage OS experience</li><li>
SANtricity, SVC, Rest API, CLI use is a plus</li><li>
Experience in writing documentation, and procedures</li><li>
The use of Python and other scripting and automation tools is a plus</li><li>
Working with End customers, Partners, Field Engineers, and Service support personnel</li><li>
Proven experience in Debugging Storage issues and in tuning for performance.</li><li>
Good communication skills in presenting issues and the proposed solutions.</li><li>
Demonstrable experience in any three of the following infrastructure technologies:</li><li>
Enterprise Storage, including Software-defined Storage (ThinkSystem DE/DM/DG Systems)</li><li>
Virtualization (ESXi, vCloud Director, vRealize, vSAN)</li><li>
Hybrid Cloud Technologies like (AWS and Azure) is a Plus</li><li>
All-Flash Storage</li><li>
Software-defined and Object Storage</li><li>
Data Protection technologies</li><li>
Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.</li><li>
Overall Work experience in storage technical domain.</li><li>
Experience in Storage technologies and integrations</li><li>
Willingness to work in a 24/7 shift environment using the Follow-The-Sun support model.</li><li>
On-call rotation for weekends and holidays.</li><li>
Storage certifications (NCTA, NCDA, NCIE) Preferred</li></ul><div></div><div><br>
This role offers the flexibility to be home-based anywhere in the United States. If you're near our Chicago or Raleigh offices, we follow a friendly hybrid model with three days a week in the office&mdash;great for collaboration and connection!</div><div></div><div><div><br>
The base salary range budgeted for this position is $110,000 to $125,000. Individuals may also be considered for bonuses and/or commissions. Lenovo&rsquo;s various benefits can be found at www.lenovobenefits.com.</div><br>
<div></div>
<div>In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/14/2026 &ndash; this applies to both internal and external candidates</div></div><div></div><div><br>
</div>
</div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>United States of America</li></ul>
</div></div><div><ul><li>United States of America</li></ul></div></div></div></div></div>

Advanced Technical Support Storage Engineer

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