technology analyst

OTOT Technologies

Technology AnalystIf you&rsquo;re a problem solver, naturally organized, and thrive in collaborative environments, you may be our next Technology Analyst. We&rsquo;re a boutique DC-area tech firm, and as our client portfolio continues to grow, we&rsquo;re looking for someone who can deliver high-quality work, contribute to a positive team culture, and help bridge business needs with technical solutions.As our Technology Analyst, you will:<ul><li>Take initiative in solving complex business and technical problems, working both independently and within cross-functional teams</li><li>Manage and prioritize multiple tasks effectively to meet project deadlines</li><li>Operate comfortably in ambiguous environments, helping define solutions where requirements may not be fully formed</li><li>Collaborate with stakeholders to translate business needs into technical requirements and actionable solutions</li><li>Analyze systems, workflows, and data to identify opportunities for improvement and optimization</li><li>Support software development and testing efforts to ensure solutions meet business and technical expectations</li><li>Contribute to the design, documentation, and validation of system enhancements and new capabilities</li></ul>You&rsquo;ll be a great fit if you:<ul><li>Are excited about working in a fast-paced, collaborative environment</li><li>Have a strong foundation in technology, systems, and how they support business operations</li><li>Can communicate effectively with both technical and non-technical stakeholders</li><li>Enjoy solving problems and continuously learning new tools and technologies</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree</li><li>Strong understanding of information technology, systems architecture, and business applications</li><li>Minimum of 1&ndash;2 years of relevant experience (or Master&rsquo;s Degree in lieu of experience)</li><li>Strong written and verbal communication skills</li><li>Service-oriented mindset with a focus on delivering value to clients and internal teams</li><li>Experience gathering requirements, developing user stories, and supporting system design</li></ul>Technical &amp; Functional Experience:<ul><li>Experience supporting or participating in software testing activities (e.g., test planning, execution, defect tracking)</li><li>Ability to validate that systems meet functional and business requirements through structured testing approaches</li><li>Familiarity with system development lifecycle (SDLC) and Agile methodologies</li><li>Experience working with IT systems, applications, and devices in a business environment</li><li>Ability to act as a liaison between stakeholders and development teams to ensure alignment</li></ul>Tools &amp; Skills:<ul><li>Proficiency with common business and technical tools (e.g., Microsoft Office Suite, collaboration platforms)</li><li>Familiarity with tools such as Jira, Slack, Visio, or similar platforms</li><li>Strong analytical and problem-solving skills with attention to detail</li></ul>Requirements:<ul><li>Must be able to obtain a DoD Public Trust Clearance</li></ul>Preferred Qualifications:<ul><li>Active DoD Public Trust Clearance</li></ul>If you join us, you&rsquo;ll get to:<ul><li>Work in a highly flexible environment (unlimited PTO and flexible telework options)</li><li>Make an immediate impact and take on meaningful professional responsibility</li><li>Enjoy lifestyle perks beyond traditional benefits (e.g., DashPass, Spotify, home office equipment)</li></ul>Job Type: Full-timePay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Technology Analyst

Brunswick

<div>Are you ready for what&rsquo;s next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes &ldquo;Next Never Rests&trade;,&rdquo; and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Location: Fond du Lac, WI
Workplace Category: Hybrid - onsite at least 3 days a week
Travel Required: No
Direct Reports: No
Pay Range: $62,800 - $90,500
Visa Sponsorship: Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.
Relocation: No
Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:
Position Overview:
As part of the talented Customer Experience team, you will support performance, reliability, and insight generation of customer experience technologies by combining analytics, platform support, testing, intake management, and documentation. This role works closely with CX Technology Manager and Support teams to ensure CX platforms are functioning effectively, issues are tracked and resolved efficiently, and insights are documented, reported, and escalated to support CX improvement efforts.
The ideal candidate is a self-starter who is detail-oriented, comfortable working across multiple reporting and analytics tools, and capable of supporting day-to-day CX technology operations while contributing to continuous improvement efforts.
At Brunswick, we have passion for our work and a distinct ability to deliver.
Essential Functions:<h3 class="jobSectionHeader">
CX Platform Support</h3><ul><li>
Provide basic Salesforce support, including object updates and low-risk configuration changes, in alignment with established governance practices.</li><li>
Support CX technology enhancements by assisting with requirements documentation, validation, and release readiness activities.</li><li>
Help ensure platform updates are accurately reflected in reporting, documentation, and internal communications.</li></ul><h3 class="jobSectionHeader">
CX Reporting &amp; Analytics</h3><ul><li>
Build and maintain CX analytics and reporting across Salesforce, Power BI, Adobe Analytics, Lucky Orange, and AI insights to deliver accurate, actionable visibility into performance, digital behavior, and experience outcomes.</li></ul><h3 class="jobSectionHeader">
Intake &amp; Triage Operations</h3><ul><li>
Own CX technology intake and visibility by managing the request queue, ensuring issues and enhancements are clearly defined, documented, routed appropriately, and tracked through resolution (including SLAs/ETAs and status).</li><li>
Enable prioritization and alignment by capturing impact, urgency, and dependencies, and providing concise, regular updates on progress, risks, and next steps to stakeholders and CX Technology leadership.</li></ul><h3 class="jobSectionHeader">
Testing, Quality Assurance &amp; Validation</h3><ul><li>
Ensure CX technology quality and release readiness by developing and executing repeatable test scripts, documenting results and defects, and partnering with delivery teams to confirm changes meet requirements and function as expected.</li></ul><h3 class="jobSectionHeader">
Documentation &amp; Knowledge Management</h3><ul><li>
Maintain CX technology documentation and AI knowledge that is accurate, organized, and accessible.</li></ul>
Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.
Required Qualifications:
Knowledge, Skill and Ability Requirements:<ul><li>
Bachelor&rsquo;s degree in Information Systems, Business, Analytics, or a related field (or equivalent experience).</li><li>
Experience supporting Salesforce or similar CRM systems in an analyst or administrator capacity.</li><li>
Knowledgeable in managing and supporting digital platforms.</li><li>
Experience working with analytics and reporting tools (e.g., Salesforce reporting, Power BI, digital analytics platforms).</li><li>
Self-driven and able to work independently, managing multiple workstreams, identifying gaps, and following through to completion with minimal supervision.</li><li>
Strong analytical skills with the ability to translate data into clear, practical insights.</li><li>
Strong written and verbal communication skills, with an emphasis on clear documentation and status communication.</li></ul>
Education and Experience Requirements:<ul><li>
Familiarity with Adobe Analytics, Lucky Orange, or similar digital analytics tools.</li><li>
Exposure to AI-enabled CX tools, analytics, or knowledge management.</li><li>
Experience supporting testing, UAT, or quality assurance activities.</li></ul>
The anticipated pay range for this position is 62,800 - 90,500 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.
At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate&rsquo;s qualifications and the business context.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.
Why Brunswick:
Whatever tomorrow brings, we&rsquo;ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we&rsquo;re proud of being recognized for making a splash with numerous awards!
About Mercury Marine:
Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury&rsquo;s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land &rsquo;N&rsquo; Sea, BLA, Payne&rsquo;s Marine, Kellogg Marine &amp; Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.
Next is Now! 
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.
For more information about EEO laws, - click here
Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.
Brunswick and Workday Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
#Brunswick Corporation - Mercury Marine</div>

Customer Experience Technology Analyst

Gallagher

<div>Introduction 
<div>
At Gallagher Benefit Services, you&rsquo;re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it&rsquo;s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We&rsquo;re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you&rsquo;re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.</div> 
<div></div>
 
Overview<div> 
Our implementation team is growing and we're looking to hire a Benefits Technology Analyst. This is a client facing role, responsible for configuration, implementation and ongoing support of the PlanSource system.</div><div> 
</div><div>This position can be fully remote/virtual/work from home and you can be based anywhere in the US. 
</div> 
How you'll make an impact 
<ul><li>
Support and assist administrators with basic ongoing system functions and questions</li><li>
Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>
Troubleshoot and research issues to identify root causes</li><li>
Use deductive problem-solving skills to investigate and solve a broad range of problems.</li><li>
Assist with reporting requests</li><li>
Update the system with any requested changes (ex. plan, rate, or rule updates)</li><li>
Assist with ACA processes and data auditing</li><li>
Understand employee benefits and necessary configuration rules, including cost calculations</li><li>
Attend all team and global team meetings</li><li>
Attend all webinars for respective system/vendor</li><li>
Train administrators and update custom administrative user guides</li><li>
Create and maintain client documentations and records</li><li>
Follow communication procedures, guidelines, and policies</li><li>
Perform Open Enrollment (OE) demos for current clients</li><li>
Stay current with system information, changes and updates</li><li>
Facilitate client calls when needed</li><li>
Assist with agenda and call notes for client calls</li></ul>
 
About You 
<ul><li>
Bachelor&rsquo;s degree in a related field preferred</li><li>
Experience with HR Technology, specifically benefits administration, is required</li><li>
Experience with PlanSource strongly preferred</li><li>
Good customer service skills</li><li>
Ability to multi-task, prioritize, and manage time effectively</li><li>
Solid technical skills, especially with SaaS and Excel</li><li>
Excellent grammar and communication skills</li><li>
Project management skills</li><li>
Basic mathematical skills</li><li>
Ability to work in a team-oriented environment</li><li>
Strong communication skills and active listening</li></ul>
 
Compensation and benefits 
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you&rsquo;ll get, depending on your job level these benefits may improve:
<ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div>
Other benefits include:</div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</div><div></div><div> 
We value inclusion and diversity</div>
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</div>

Benefits Technology Analyst - Planview (Remote)

Claremont Savings Bank

Hello Job Seekers!ONLY APPLICANTS APPLYING THROUGH ADP DIRECTLY WITH THE FOLLOWING LINK WILL BE CONSIDEREDhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7d907e24-f8f0-4777-886f-a98a39d50b9e&amp;ccId=19000101_000003&amp;lang=en_US&amp;jobId=581488&amp;jwId=SYS:JW:001If your having difficulties with applying on your phone, some helpful hints would be to try on a laptop or pc. If you apply and it won't let you attach your resume, type in, &quot;resume on file.&quot; You can then email your resume to crobertson@claremontsavings.bankOnce you apply through ADP you will receive an automatic reply with a Predictive Index Survey to complete link in the email. You will also get a follow up email after you apply within the first few days of a screening consent. Please watch for those items to continue along the application process.Claremont Savings Bank is an equal opportunity employerQuestions can be sent to crobertson@claremontsavings.bank or by phone at 603-690-2759.Warm regards,Crystal Robertson, SHRM-CPHR GeneralistClaremont Savings BankJob Type: Full-timePay: $120,000.00 - $140,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Claremont, NH 03743 (Required)</li></ul>Work Location: In person

Technology Analyst - Business Manager

H&R Block

<div>Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It&rsquo;s an exciting time to be a part of H&amp;R Block! What you'll do...:
<div>The Technology Implementation Analyst ensures office technology readiness across H&amp;R Block&rsquo;s U.S. office network by supporting field leadership and guiding execution through Operations Technical Specialists (OTS). This role partners closely with Multi-Regional and Multi-District Operations Managers. They will create and deliver training, manage hardware implementation, and support field escalations. It also collaborates with Corporate IT to stay aligned on upcoming initiatives and communicates key updates to the field. The manager oversees the full lifecycle of hardware distribution, including ordering, shipping, and installation coordination. 
 
Day to day, you'll...</div><ul><li>
Partner with Multi-Region and Multi-District Operations Managers to drive office technology readiness through strategic planning, training, operations calls, and field escalation support</li><li>
Develop, document, and deliver training materials for office technology setup, tailored to Multi-District Operations Managers (MDOMs) and Operations Technical Specialists (OTSs), and contribute to the creation of knowledge content addressing known technology issues</li><li>
Train and assist Multi-District Operations Managers to assign, manage, and complete technology cases within the field dispatch ticketing software</li><li>
Collaborate with corporate technology to stay informed on upcoming IT initiatives and develop rollout and communication plans with Multi-Region Operations Managers for nationwide implementation (e.g., router replacements)</li><li>
Assist Multi-District Operations Managers in the interview process and technical assessments for Operations Technical Specialist role</li><li>
Analyze case data to identify most common issues</li><li>
Leverage analysis to develop knowledge content that can be communicated to the broader operations team</li><li>
Execute the equipment ordering and delivery to the offices which will require collaboration with the corporate technology team</li><li>
Identify potential process improvement/cost saving opportunities</li><li>
Provide readouts to management on the overall progress to milestones</li></ul>
What you'll bring to the team...:
<ul><li>Associates Degree</li><li>
3 years minimum related work experience</li></ul>
Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You&rsquo;ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. 
 
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. 
 
Equal Opportunity Employer: H&amp;R Block does not tolerate discrimination based on a person&rsquo;s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&amp;R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $62,800.00 - $94,200.00/Yr.</div>

Technology Implementation Analyst

World Wide Technology

<div><ul><li>High school/GED, preferred associate degree.</li>
<li>A combination of education, training and experience may be considered in lieu of a degree.</li>
<li>A minimum of 1-year progressive experience in a related field</li>
<li>Experience in a general warehouse/logistics technology environment preferred, specifically in troubleshooting warehouse hardware.</li>
<li>Experience in a customer-facing and customer-focused role is preferred.</li>
<li>General understanding of warehouse processes, networking concepts, and Microsoft/Android OS platform</li>
<li>General knowledge/experience with thermal label printing</li>
<li>General knowledge regarding troubleshooting/repairs/maintenance of label and paper printers (Zebra and HP model)</li>
<li>Familiarity with barcode technology and scanners (Zebra model)</li>
<li>Familiarity with DNS (iPam configured)</li>
<li>Familiarity with MS Office applications</li>
<li>Adherence to WWT's Core Values, Mission, and Vision</li>
<li>Ability to organize and prioritize work in a fast-paced, changing environment.</li>
<li>Strong work ethic and ability to self-motivate.</li>
<li>Ability to lift 25-50 pounds regularly.</li>
<li>Ability to work on-site and travel between our Edwardsville (IL) and Maryland Heights (MO) facilities, as needed.</li>
</ul>
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is 47,200.00 to $59,000.00 annually [or 22.00 to 28.00per hour]. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
<ul><li>Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
</li><li>Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
</li><li>Paid Time Off: PTO and Sick Leave (starting at 20 days per year) &amp; Holidays (10 per year), Parental Leave, Military Leave, Bereavement
</li><li>Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
</li></ul>We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
 If you have any questions or concerns about this posting, please email taposting@wwt.com.
Requirements:
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work&reg; for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
<div></div><div>Support of all end user-facing IT warehouse equipment (i.e., handheld devices, label printers, time clocks, etc.), in addition to LCM of all printers. Partners with end users to develop innovative solutions regarding new technologies to support the various business sectors, including deployment, break/fix and regular maintenance.
</div><ul><li><div>Experience using Zebra handheld devices (e.g., barcode scanning, inventory movement, warehouse or operational workflows)</div>
</li><li><div>Assist with business-critical break/fix of all warehouse technology (i.e., printers, handhelds, etc.)</div>
</li><li>Accurately document interactions, incidents, requests, and problems</li>
<li>Analyze customer-specific needs/issues; assist in deploying solutions.</li>
<li>IT warehouse asset management (i.e., inventory, deployment, tracking, disposal, etc.)</li>
<li>Life cycle management for new hardware models, upgrades, etc.</li>
<li>Create a positive customer support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.</li>
<li>Document resolutions and update self-help and knowledge bases</li>
<li>Grow general knowledge of specific products, increasing ability to resolve requests on first contact.</li>
<li>Understanding of service level agreements (SLAs) for the customer</li>
<li>Manage warehouse IT equipment via Zebra Printer Profile Manager Enterprise (PPME) and Workspace One</li></ul></div>

Associate Warehouse Technology Analyst

Lower

<div>Here at Lower, we believe homeownership is the key to building wealth, and we&rsquo;re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.
With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we&rsquo;re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.
Job Description:
The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools. 
Pay Range: $32-36/hr
Duties and Responsibilities:<ul><li>
Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems.</li><li>
Monitor ticket trends, identify recurring issues, and recommend process or training improvements.</li><li>
Escalate and collaborate with development and product teams for complex system issues.</li><li>
Assist with system administration tasks, including user setup, maintenance, and access management.</li><li>
Support communication and training related to technology changes, enhancements, or system outages.</li><li>
Maintain system documentation to capture solutions, root causes, and best practices.</li><li>
Participate in special projects as a subject matter expert and provide input on process improvements.</li><li>
Deliver exceptional customer service and serve as a trusted support resource for end users.</li></ul>
Position Specifications/Requirement:<ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Business, or related field, or equivalent work experience.</li><li>
1&ndash;3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment.</li><li>
Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred).</li><li>
Strong problem-solving, analytical, and troubleshooting skills.</li><li>
Excellent communication skills, with the ability to explain technical concepts to non-technical users.</li><li>
Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment.</li><li>
Customer-focused mindset with strong organizational skills and attention to detail.</li></ul>
Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

Mortgage Technology Support Analyst II

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