technology analyst

Whole Latte Love

<div>
 
 Description
 
 
 
 The Business Systems &amp; Technology Analyst is a cross-functional role responsible for helping identify, organize, communicate, document, and execute business systems improvements across Salzman Group.
 
 
 
 Role
 
 
 
 This role reports to the Director &amp; Chief Architect of Business Systems &amp; Technology and works as a peer contributor alongside internal developers and other department resources. It is not a people-management role. Instead, it is a highly collaborative position focused on:
 
 
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 Project orchestration
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 Stakeholder communication
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 Workflow analysis
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 Documentation
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 Light technical implementation
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 AI-assisted productivity improvement
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 Governance support
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 QA/testing
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 Reporting support
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 Practical problem solving
 
 
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 The ideal candidate is curious, organized, technically capable, and comfortable working with people across many different departments. They do not need to be the deepest expert in any single platform on day one. More important is the ability to learn how teams work, understand their systems and workflows, ask good questions, identify true needs, and help turn ambiguous operational problems into practical, durable solutions.
 
 
 
 This Position Blends
 
 
 
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 Business analysis
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 Technical project coordination
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 Workflow improvement
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 Documentation
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 QA/testing
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 Reporting support
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 Light coding
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 System configuration
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 AI tool evaluation
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 Policy support
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 Internal consulting
 
 
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 The role will work closely with Operations, Warehouse, Accounting &amp; Finance, Sales, Marketing, Customer Support/Tech Support, Product, Purchasing, Logistics, Retail, Roastery Production, vendors, developers, and end users across the organization.
 
 
 Because Business Systems &amp; Technology operates in a small-team environment, planning is fluid and priorities may shift in response to immediate organizational needs. The right candidate will be comfortable moving between planned project work, urgent operational support, stakeholder communication, documentation, hands-on implementation, and exploratory use of new tools.
 
 
 This is a largely on-site role based at our offices in Henrietta, NY, with expectations of availability during the normal business week.
 
 
 
 Key Responsibilities
 
 
 
 
 Stakeholder Communication &amp; Cross-Functional Discovery
 
 
 
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 Work directly with teams across the organization to understand their workflows, pain points, tools, data needs, communication gaps, and operational constraints.
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 Interview stakeholders and end users to identify root problems, process gaps, technical needs, training needs, and opportunities for improvement.
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 Translate ambiguous requests into clear problem statements, requirements, scopes, workflows, and project plans.
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 Help determine whether a problem is best solved through technology, automation, reporting, documentation, training, process improvement, AI-assisted tooling, or some combination of these.
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 Serve as an approachable, judgment-free point of contact for teams seeking help from Business Systems &amp; Technology.
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 Communicate project status, decisions, blockers, risks, and next steps clearly to both technical and non-technical audiences.
 
 
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 Project Coordination &amp; Orchestration
 
 
 
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 Help plan, organize, and coordinate cross-functional technology and business systems projects.
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 Maintain project plans, timelines, task lists, owners, dependencies, risks, decision records, and follow-up items.
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 Coordinate communication between Business Systems &amp; Technology, internal departments, vendors, developers, leadership, and end users.
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 Track project progress and help ensure work is completed, tested, documented, communicated, and adopted.
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 Identify blocked or stalled work and help drive it toward resolution.
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 Support prioritization discussions by clarifying business impact, urgency, complexity, risk, and resource needs.
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 Help create lightweight but durable project structures that fit a small, responsive department where priorities may shift quickly.
 
 
 </li>
 </ul>
 
 Systems, Workflow &amp; Process Improvement
 
 
 
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 Learn and support key business systems, including ERP, ecommerce, warehouse, reporting, CRM, support, marketing, logistics, product data, and AI-enabled productivity tools.
 </li>
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 Assist in designing and improving workflows across departments, including sales, purchasing, receiving, fulfillment, product data, customer support, repairs, marketing, reporting, logistics, and roastery production.
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 Help standardize workflows across entities, markets, regions, and third-party partners where appropriate.
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 Support system configuration, data cleanup, workflow testing, user acceptance testing, and implementation activities.
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 Identify opportunities to reduce manual work, prevent errors, improve visibility, and make systems easier for teams to use.
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 Recognize when a simple process change, documentation improvement, or training effort may be more appropriate than a custom technical build.
 
 
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 </ul>
 
 AI Enablement, Governance &amp; Data Control
 
 
 
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 Support the responsible adoption of AI tools across the organization to improve productivity, analysis, documentation, reporting, content review, workflow support, and decision-making.
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 Help evaluate AI tools, workflows, and use cases for practicality, business value, data sensitivity, security risk, and maintainability.
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 Assist in developing and maintaining AI use policies, data control guidelines, acceptable-use standards, and internal best practices.
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 Help define where AI tools are appropriate, where human review is required, and where AI use should be restricted due to privacy, security, quality, regulatory, or business-risk concerns.
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 Support the lifecycle management of AI tools and AI-assisted workflows, including discovery, testing, approval, rollout, documentation, training, monitoring, and retirement.
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 Help teams use AI tools effectively without bypassing data governance, system ownership, brand standards, or operational controls.
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 Assist with internal education around AI capabilities, limitations, risks, prompt quality, review expectations, and responsible usage.
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 Document AI-supported workflows so they can be reviewed, repeated, improved, and governed over time.
 
 
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 Documentation, Training &amp; Knowledge Management
 
 
 
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 Create and maintain clear documentation for systems, workflows, processes, tools, reports, automations, AI-supported workflows, and internal standards.
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 Produce SOPs, process maps, training materials, project notes, decision logs, testing plans, user guides, and governance documentation.
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 Help document institutional knowledge that currently lives informally across individuals or teams.
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 Support team training and ongoing education for new tools, workflows, ERP processes, reporting systems, AI tools, and operational changes.
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 Ensure completed projects are left with durable documentation that supports long-term maintainability, adoption, compliance, and continuity.
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 Help improve the department's ability to communicate its work clearly to the broader organization.
 
 
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 Reporting, Data &amp; Quality Assurance
 
 
 
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 Assist with the development, maintenance, testing, and improvement of business systems reporting.
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 Help teams define meaningful KPIs, reporting needs, data sources, expected outcomes, and decision-support requirements.
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 Support data integrity initiatives across ERP, ecommerce, product catalogs, warehouse systems, reporting tools, AI workflows, and related platforms.
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 Perform QA and validation on workflows, reports, integrations, data changes, system updates, and AI-assisted outputs.
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 Help identify and escalate data inconsistencies, broken workflows, missing fields, reporting gaps, process failures, and governance concerns.
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 Support analysis work where the organization lacks direct resources, using available reporting, automation, AI, and data tools responsibly.
 
 
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 Technical Implementation Support
 
 
 
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 Assist with lightweight technical implementation work where appropriate, including system configuration, report setup, workflow tooling, app configuration, data preparation, testing, documentation, and simple scripting.
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 Write or modify light code, scripts, queries, or automation logic when appropriate to support internal tools, analysis, reporting, integrations, or workflow improvements.
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 Work with developers and technical partners to communicate requirements, validate deliverables, and support implementation.
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 Help bridge the gap between business users and technical implementers.
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 Participate in solution design discussions and contribute practical operational context.
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 Support adoption of new tools, systems, automations, AI workflows, and business processes after launch.
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 Maintain awareness of how changes in one system may affect other workflows, departments, reports, integrations, or data controls.
 
 
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 Vendor &amp; Partner Coordination
 
 
 
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 Coordinate with software vendors, implementation partners, third-party logistics providers, service providers, AI tool providers, and external developers as needed.
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 Help document vendor requirements, open issues, deliverables, dependencies, risks, and follow-up actions.
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 Assist with testing, validation, rollout, and internal communication for vendor-supported projects.
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 Help ensure external partners understand the organization's workflows, constraints, data sensitivity, and success criteria.
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 Support evaluation of vendor tools and services for operational fit, technical fit, security, maintainability, and long-term value.
 
 
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 Examples of Department Work
 
 
 
 
 Recent Departmental Work Has Included
 
 
 
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 Two complete ERP migrations and implementations.
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 ERP training, workflow fit-matching, testing, and organizational adoption.
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 Business systems reporting toolkits across sales, marketing, product, purchasing, shipping, and logistics.
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 Network infrastructure modernization across multiple locations.
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 Product dimensioning and warehouse data accuracy initiatives.
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 Standardization of cross-market and multi-region workflows with third-party logistics partners.
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 Modernization of Shopify microservices and storefront-integrated applications.
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 Product data standards and catalog normalization across systems.
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 Use of AI-assisted tooling for content auditing, analysis, data review, documentation, and productivity improvement.
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 Surge support for marketing, ecommerce, and studio/video production needs.
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 Internal process improvement, troubleshooting, documentation, and workflow support across departments.
 
 
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 Requirements
 
 
 
 
 Required Qualifications
 
 
 
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 Experience in business systems, operations, project coordination, technical project management, business analysis, systems implementation, ecommerce operations, ERP support, operations analysis, or a related role.
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 Strong ability to learn unfamiliar systems, workflows, departments, and business processes.
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 Excellent communication skills with the ability to work comfortably across technical and non-technical teams.
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 Strong organizational skills and the ability to manage multiple projects, requests, priorities, stakeholders, and follow-ups at once.
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 Ability to translate business needs into clear requirements, documentation, workflows, project plans, and action items.
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 Comfort working in ambiguous situations where the problem, owner, scope, priority, or solution may not be immediately clear.
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 Strong documentation skills.
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 Analytical mindset with a practical, solutions-oriented approach.
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 Ability to work respectfully and judgment-free with users of varying technical comfort levels.
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 Willingness to perform both coordination work and hands-on implementation support.
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 Interest in using AI tools responsibly to improve productivity, analysis, documentation, and business workflows.
 
 
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 Preferred Qualifications
 
 
 
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 Experience with ERP systems such as Odoo, Acumatica, NetSuite, Microsoft Dynamics, SAP Business One, or similar platforms.
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 Experience with ecommerce platforms, especially Shopify or Shopify Plus.
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 Familiarity with warehouse, inventory, purchasing, fulfillment, shipping, CRM, support, marketing, roastery, or product data workflows.
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 Experience creating dashboards, reports, data validation tools, or operational reporting.
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 Familiarity with APIs, databases, system integrations, data imports/exports, or technical troubleshooting.
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 Light coding or scripting experience, especially with JavaScript, Python, SQL, JSON/CSV data handling, low-code/no-code tooling, or automation platforms.
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 Experience working with developers, vendors, implementation partners, external service providers, or AI-enabled business tools.
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 Familiarity with Google Workspace, Slack, project management platforms, helpdesk systems, BI/reporting tools, workflow automation platforms, AI assistants, or internal knowledge management tools.
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 Experience helping define or support technology policies, data governance practices, AI use guidelines, access-control standards, or documentation standards.
 
 
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 Key Traits For Success
 
 
 
 Curious and willing to learn how the business actually works.
 
 
 Approachable and trusted by people across departments.
 
 
 Organized enough to bring structure to ambiguous work.
 
 
 Communicative enough to keep stakeholders aligned without overcomplicating the process.
 
 
 Technically fluent enough to collaborate with developers, vendors, systems owners, and AI-enabled tools.
 
 
 Practical enough to know when a process change is better than a custom build.
 
 
 Responsible enough to recognize when data sensitivity, security, privacy, or governance concerns matter.
 
 
 Patient and respectful when helping users with different levels of technical comfort.
 
 
 Comfortable moving between planning, communication, documentation, testing, training, troubleshooting, light coding, and implementation.
 
 
 Motivated by making other people's work easier, clearer, faster, safer, and more reliable.
 
 
 
 What Success Looks Like
 
 
 
 A successful person in this role will help Business Systems &amp; Technology become more scalable, more communicative, more organized, and more durable. They will improve the department's ability to capture requirements, coordinate projects, document decisions, support adoption, evaluate tools, govern AI usage, and deliver solutions that make daily work easier across the organization.
 
 
 Over time, this person will become a trusted internal resource who understands the organization broadly, helps teams identify their true needs, and works with the department to deliver practical solutions that improve efficiency, accuracy, visibility, data control, governance, and quality of life.
 
 
 
 Perks Of The Position
 
 
 
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 Modern office setting
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 Competitive health and dental insurance plans
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 401(k) plan with company match
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 Vacation time, sick time, and paid holidays
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 Fully stocked kitchen and beverages available for employees
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 DoorDash DashPass membership
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 Employee discounts on espresso machines, coffee, and accessories
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 Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry
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 Work alongside a passionate, knowledgeable team
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</div>

Business Systems & Technology Analyst

NewYork-Presbyterian Hospital

<div>Information Technology &ndash; Impacting Lives
Information Technology III
NewYork-Presbyterian Hospital is a lead participant in the New York State Delivery System Reform Incentive Payment (DSRIP) Program &ndash; a statewide initiative to improve the delivery of healthcare to the Medicaid community. This is your opportunity to provide world class technology solutions that will directly impact the quality of a patient&rsquo;s life. At NewYork-Presbyterian Hospital Information Technology is at the forefront of our patient experience. Joining our team will give you the opportunity to develop your career while creating solutions and services that will improve the welfare of others. If growing your career in technology while creating solutions that improve the lives of others inspires you, then a career at NewYork-Presbyterian Hospital awaits you. Find out how you can Make It Possible.
Essential Functions and Responsibilities:
<ul><li>Identifies opportunities to enhance interoperability between various systems and platforms outside the organization, promoting seamless data exchange and accessibility.</li>
<li>Establishes and enforces data standards and best practices to ensure consistency, accuracy and reliability of data across the organization.</li>
<li>Critical thinking skills to analyze regulatory requirements, state and federal laws, including Joint Commission, the 21st Century Cures Act and HIPAA.</li>
<li>Conducts thorough analysis of data sets to extract meaningful insights, identifies trends and supports decision-making processes.</li>
<li>Generates reports, dashboards and other data-driven content to communicate insights and facilitate informed decision-making at all levels of the organization.</li>
<li>Translates, explains and illustrates complex technical information across the health system, including executive, administrative, clinical and business stakeholders, facilitating understanding and alignment.</li>
<li>Works closely with cross-functional teams to understand data needs and requirements, and to facilitate collaborative solutions in support of healthcare delivery.</li>
<li>Directs and supports the development, improvement and documentation of operational process related to data and interoperability, ensuring clarity and consistency.</li>
<li>Conducts regular audits and quality checks to validate data integrity, identify discrepancies and implement corrective measures as needed, ensuring high data quality standards.</li>
<li>Identifies and effectively advocates for process improvements and needed new processes.</li>
<li>Collaborates with teams to optimize systems and applications, primarily focusing on Epic and additional core clinical and business solutions for efficient data management and interoperability.</li>
<li>Participate in special projects including but not limited to Hospital surveys such as facilitating Leapfrog and AHA.</li>
<li>Performs other duties as assigned.</li>
</ul>Preferred Criteria
<ul><li>Master's degree</li>
<li>Familiarity with Health IT regulatory requirements</li>
<li>Experience with Tableau or other visualization tools</li>
<li>Familiarity with data standards and interfaces</li>
<li>Experience with SQL</li>
</ul>Required Criteria
<ul><li>Bachelor's degree or equivalent experience
</li><li>Epic Certification within 6 months of employment
</li><li>Three (3) years of technical support within a healthcare ecosystem, including multiple data sources, data collection systems, processes and workflows</li>
<li>Excellent written and verbal communications skills.</li>
<li>Excellent Organizational and Analytical Skills</li>
<li>Ability to conceptualize, plan, and implement projects as well as interact effectively with applications in complex problem situations.</li>
</ul>Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.
NYP will not reimburse for travel expenses.
__________________
<ul><li>2026 Best Companies in Healthcare, Biotech &amp; Pharma &ndash; Glassdoor
</li><li>2026 Best Place to Work &ndash; Glassdoor
</li><li>2026 America&rsquo;s Best Large Employers &ndash; Forbes
</li><li>2026 America&rsquo;s Best-In-State Employers &ndash; Forbes
</li><li>2026 America&rsquo;s Dream Employers &ndash; Forbes
</li><li>2026 America&rsquo;s Greatest Workplaces for Culture, Belonging &amp; Community &ndash; Newsweek
</li><li>2026 Best Places to Work in IT - Computerworld
</li><li>2025 Great Place to Work Certified
</li><li>2025 Best Employers for Women &ndash; Forbes
</li><li>2025 Companies that Care &ndash; People
</li><li>2025 America&rsquo;s Greatest Workplaces for Mental Well-Being - Newsweek
</li></ul>NewYork-Presbyterian Hospital is an equal opportunity employer.
Salary Range:
$85,500-$139,000/Annual 
 
It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.</div>

Information Technology Analyst III

Capco

<div>Please note we are looking to speak to individuals already based in the Doha as a first priority.

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco's cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

IT Business Analyst 
Location: Doha | Practice Area: Business Consulting | Type: Permanent

Drive clarity, enable change, and translate business needs into impactful technology solutions.

The Role 
As an IT Business Analyst, you'll work closely with stakeholders across business and technology to shape requirements, improve processes, and support the delivery of high-quality digital solutions. Based in Doha, this role plays a key part in bridging business needs with technical delivery in complex environments.

What You'll Do
<ul>
<li>Elicit, analyse, and document business and functional requirements across technology initiatives</li>
<li>Act as a bridge between business stakeholders and delivery teams to ensure shared understanding</li>
<li>Support process improvement initiatives using structured analysis and best-practice frameworks</li>
<li>Contribute to solution design, testing, and implementation activities</li>
<li>Communicate clearly with stakeholders in both Arabic and English across workshops and forums</li>
</ul>
What We're Looking For
<ul>
<li>Proven experience as an IT or Business Analyst within complex programmes or projects</li>
<li>Fluency in Arabic and English (spoken and written)</li>
<li>One of the following certifications is required: CBAP or PMI-PBA</li>
<li>Strong requirements management, documentation, and stakeholder engagement skills</li>
<li>Experience working with technology teams and understanding system delivery lifecycles</li>
<li>Experience within consulting or advisory environments</li>
<li>Exposure to public sector, financial services, or large-scale transformation programmes</li>
<li>Familiarity with Agile, Waterfall, or hybrid delivery models</li>
<li>Experience facilitating workshops and change initiatives</li>
<li>Knowledge of data, digital, or enterprise platforms</li>
</ul>
Why Join Capco
<ul>
<li>Deliver high-impact solutions for leading organisations across the region</li>
<li>Work in a collaborative, flat, and entrepreneurial consulting culture</li>
<li>Access continuous learning, training, and industry certifications</li>
<li>Be part of a team shaping the future of digital transformation</li>
<li>Help drive meaningful change through technology-enabled consulting</li>
</ul>
We offer a competitive, people-first benefits package designed to support every aspect of your life.

Inclusion at Capco 
We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know &ndash; we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration &ndash; a mindset that shapes how we work with clients and each other every day.</div>

IT Business Analyst - Doha

Keurig Dr Pepper

<div>Frisco, TX Job ID 142256 Job Category Sales Job Level Individual Contributor Position Type Full-Time</div>
 <div>Job Overview: 
Senior Analyst, DSD Digital Excellence - Frisco, TX
Job Summary: The Senior Analyst, DSD Digital Excellence will support the maintenance, enhancement, and measurement of field sales technology used by 8,000+ frontline DSD teammates. This role blends analytics, technology support, communication, problem solving, and change management to help Sales Effectiveness deliver practical, scalable solutions for the field. Travel is expected up to 25% of the time.
Key Responsibilities:<ul><li>
Partner with IT, Sales Effectiveness, SMEs, field leaders, and third-party partners to support reliable data, reporting, and frontline technology solutions across tools such as MyDay, Insights Tool, Perfect Order, and related platforms.</li><li>
Help ensure required data is mapped, harmonized, available, and actionable for frontline users, Sales Effectiveness leaders, IT partners, and business stakeholders.</li><li>
Build and maintain clear dashboards, reports, scorecards, and insights that highlight data readiness, tool stability, adoption, field feedback, support needs, and business impact.</li><li>
Translate usage, adoption, performance, and field feedback into practical recommendations that identify barriers, prioritize support, and improve execution outcomes such as in-stocks, order quality, display execution, productivity, and sales performance.</li><li>
Gather and synthesize feedback from pilots, beta users, market visits, training sessions, surveys, and support channels to keep Sales Effectiveness connected to frontline needs.</li><li>
Support meeting preparation, leader updates, action item tracking, training inputs, field guidance, and follow-up materials to drive alignment, accountability, and adoption.</li><li>
Jump in wherever needed to remove roadblocks, support users, strengthen adoption, and keep high-priority field technology work moving with urgency.</li></ul> 

Total Rewards: 
<ul><li>
Salary Range: $76,400 - 105,000/ year</li><li>
Actual placement within the compensation range may vary depending on experience, skills, and other factors</li><li>
Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement</li><li>
Annual bonus based on performance and eligibility</li></ul> 

Requirements: 
Required Qualifications:<ul><li>
Willingness to travel up to 25% of the time</li><li>
Bachelor's degree in a related field</li><li>
3+ years of experience in business-facing analytics, sales effectiveness, field enablement, or technology support with connectivity to technology partners</li><li>
Experience driving analytics, enablement, or technology support projects for a scaled frontline user base</li><li>
Strong technical skills, including Excel, Power BI, SQL, Alteryx, Copilot, or similar tools</li><li>
Ability to synthesize data, create clear PowerPoint visuals, and communicate insights to non-technical audiences</li><li>
Ability to manage multiple priorities, self-start work, influence stakeholders, and solve problems with urgency and accountability</li></ul>
Preferred Qualifications:<ul><li>
Direct DSD experience, especially supporting analytics or technology solutions for frontline roles such as account managers, merchandisers, and delivery drivers</li><li>
Familiarity with Agile technology development, enhancement intake, release support, field technology maintenance, and mobile device deployments</li></ul> 

Company Overview: 
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper&reg;, Canada Dry&reg;, Mott&rsquo;s&reg;, A&amp;W&reg;, Pe&ntilde;afiel&reg;, GHOST&reg;, 7UP&reg;, Snapple&reg;, Clamato&reg; and Core Hydration&reg;. Our global coffee business spans more than 100 markets and includes the leading Keurig&reg; single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet&rsquo;s, L&rsquo;OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.
We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Whatever your area of expertise, at KDP you can be a part of a team that&rsquo;s proud of its brands, partnerships, innovation and growth. Will you join us?
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.I. Disclosure: 
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line in order for your email application to be considered.</div>

Sr Analyst, DSD Digital Excellence

Müller's Solutions

<div>
 M&uuml;ller's Solutions is a leading Tech consulting firm specializing in Tech Outsourcing, Managed Services, SAP implementation &amp; Support, and Global Tech Recruitment. We are currently seeking a talented Saudi National Business Analyst to join our team. With our offices located in Germany, Saudi Arabia, United Arab Emirates, and Egypt, M&uuml;ller's Solutions is known for delivering innovative solutions that fuel progress and drive success. Trusted by many organizations locally and regionally, we empower businesses to optimize operations, unlock top talent, and streamline processes.
 
 
 As a Business Analyst at M&uuml;ller's Solutions, you will play a vital role in bridging the gap between technology and business. You will be responsible for analyzing business processes, identifying areas for improvement, and recommending solutions that align with the company's strategic goals. Experience in Enterprise Architecture is preferred, as you will also be involved in facilitating effective collaboration across teams and projects.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct thorough analysis of business processes and systems to identify areas for improvement
 </li>
 <li>
 Gather and document business requirements, collaborating with stakeholders
 </li>
 <li>
 Develop and maintain business process models and diagrams
 </li>
 <li>
 Analyze data to identify trends and insights for decision-making
 </li>
 <li>
 Facilitate effective communication and collaboration between technical and non-technical teams
 </li>
 <li>
 Support the implementation and testing of new systems and processes
 </li>
 <li>
 Evaluate and recommend technology solutions to meet business needs
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a Business Analyst or similar role
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Working knowledge of Enterprise Architecture concepts and frameworks
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work independently and collaboratively in a team environment
 </li>
 <li>
 Proficiency in data analysis and modeling software tools
 </li>
 <li>
 Bachelor's degree in Business Administration, Information Systems, or related field
 </li>
 <li>
 Saudi nationality is required
 </li>
 <li>
 TOGAF Certificate is a plus
 </li>
 </ul>
</div>

Business Analyst - Saudi National

Next Generation Inc. (NGI)

<div>Position Overview

Next Generation, Inc. is seeking experienced Technology Business Management (TBM) Expense Transparency Consultants to support enterprise-wide IT financial transparency initiatives across multiple technology service towers, including Product Management, Infrastructure &amp; Operations, Cybersecurity, and other IT functions.

This is a Business Analyst position and not a Technical Business Analyst role. The ideal candidate will possess a strong background in IT financial management, cost transparency, budgeting, financial reporting, and stakeholder engagement. The consultant will play a key role in improving visibility into technology spending, strengthening financial accountability, and aligning IT investments with business value.

This position requires an individual who can effectively bridge Finance, IT, and business operations while managing complex financial datasets, cost allocation methodologies, and reporting frameworks.
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<h3 class="jobSectionHeader">Technology Business Management (TBM) &amp; Expense Transparency</h3>
<ul><li>Lead and support Technology Business Management (TBM) Expense Transparency initiatives across all IT service towers.</li><li>
Ensure consistency in financial reporting, allocation methodologies, cost modeling practices, and transparency frameworks.</li><li>
Develop, maintain, and continuously enhance TBM financial models and reporting structures.</li><li>
Support service tower mapping, cost allocation models, and run-versus-innovate classifications.</li><li>
Analyze and interpret IT spending patterns, cost drivers, and financial trends.</li></ul>
<h3 class="jobSectionHeader">Financial Planning, Reporting &amp; Analysis</h3>
<ul><li>Maintain and support reporting utilized to communicate IT financial performance and spending insights to leadership and stakeholders.</li><li>
Validate, update, and enhance allocation methodologies and cost transparency frameworks.</li><li>
Perform financial analysis to identify trends, opportunities for optimization, and potential cost efficiencies.</li><li>
Ensure accuracy, consistency, and defensibility of financial reporting outputs.</li><li>
Refine data sources, mapping logic, allocation rules, and financial assumptions to improve reporting quality.</li></ul>
<h3 class="jobSectionHeader">Stakeholder Collaboration</h3>
<ul><li>Partner closely with IT Service Owners, Finance teams, Procurement groups, and business stakeholders.</li><li>
Validate financial inputs and improve alignment between IT costs, services, and business outcomes.</li><li>
Facilitate discussions regarding cost structures, expense drivers, and budgeting strategies.</li><li>
Translate complex financial and operational data into meaningful business insights for non-financial audiences.</li></ul>
<h3 class="jobSectionHeader">Process Improvement &amp; Governance</h3>
<ul><li>Support continuous improvement initiatives related to IT financial management and TBM practices.</li><li>
Assist in establishing standardized reporting processes and governance frameworks.</li><li>
Promote financial accountability and transparency across IT organizations.</li><li>
Ensure compliance with established financial management and reporting standards.</li></ul>
<h2 class="jobSectionHeader">Required Qualifications</h2>
<ul><li>Demonstrated experience in:<ul><li>
Technology Business Management (TBM)</li><li>
IT Financial Management (ITFM)</li><li>
Cost Transparency Programs</li><li>
Financial Planning &amp; Analysis (FP&amp;A)</li><li>
IT Budgeting and Cost Management</li></ul></li><li>
Strong understanding of:<ul><li>
Budgeting and Forecasting</li><li>
Cost Allocation Methodologies</li><li>
Procurement Processes</li><li>
Contract Management</li><li>
Financial Reporting and Analysis</li></ul></li><li>
Advanced Microsoft Excel expertise, including:<ul><li>
Complex Formulas</li><li>
Financial Modeling</li><li>
Pivot Tables</li><li>
Scenario Analysis</li><li>
Data Manipulation and Reporting Automation</li></ul></li><li>
Proven ability to work effectively with Finance, IT, and business stakeholders.</li><li>
Strong analytical, problem-solving, and organizational skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to present complex financial information to non-financial audiences.</li></ul>
<h2 class="jobSectionHeader">Preferred Qualifications</h2>
<h3 class="jobSectionHeader">TBM &amp; Financial Transparency</h3>
<ul><li>Experience supporting TBM frameworks and cost transparency initiatives.</li><li>
Knowledge of cost allocation methodologies and IT cost modeling best practices.</li><li>
Experience creating and maintaining financial transparency reporting and dashboards.</li></ul>
<h3 class="jobSectionHeader">Reporting &amp; Analytics</h3>
<ul><li>Experience utilizing:<ul><li>
Power BI</li><li>
Financial Dashboards</li><li>
Data Visualization Tools</li><li>
Executive Reporting Frameworks</li></ul></li><li>
Ability to analyze large and complex financial datasets.</li></ul>
<h3 class="jobSectionHeader">Enterprise Systems</h3>
<ul><li>Hands-on experience with:<ul><li>
ServiceNow IT Financial Management (ITFM)</li><li>
ServiceNow CMDB</li><li>
ServiceNow Asset and Request Management</li><li>
ServiceNow Service Taxonomy Frameworks</li></ul></li><li>
Experience with PeopleSoft Financials or comparable ERP platforms such as SAP, Oracle Financials, or Workday Financial Management.</li></ul>
<h2 class="jobSectionHeader">Ideal Candidate Profile</h2>

The successful candidate will be:
<ul><li>
A highly analytical and detail-oriented Business Analyst with a passion for financial transparency and operational excellence.</li><li>
Skilled at identifying financial trends, cost drivers, and opportunities for process improvement.</li><li>
Comfortable working independently while managing multiple priorities and deadlines.</li><li>
An effective communicator capable of collaborating with both technical and non-technical stakeholders.</li><li>
Experienced in navigating large, complex financial datasets and evolving TBM frameworks.</li><li>
Adaptable and capable of thriving within fast-paced, enterprise-level environments.</li></ul>
<h2 class="jobSectionHeader">Preferred Industry Experience</h2>

Candidates with experience supporting the following environments are highly preferred:
<ul><li>
Public Sector Organizations</li><li>
Transportation Agencies</li><li>
Large Enterprise IT Organizations</li><li>
Technology Business Management (TBM) Programs</li><li>
IT Financial Management (ITFM) Initiatives</li><li>
Infrastructure &amp; Operations Organizations</li><li>
Cybersecurity Organizations</li></ul>
<h3 class="jobSectionHeader">Additional Preference</h3>
<ul><li>Prior experience supporting large public-sector organizations is highly desirable.</li></ul>
Benefits:
Competitive hourly rate range from $75.00 to $100.00 an hour</div>

Business Analyst - Technology Business Management (TBM) Expense Transparency Consultant

Orion Lending

Company MissionOrion Lending is a Nationwide Mortgage Banker, founded by proven industry leaders, who bring a legacy of success and ambition to the Mortgage Banking industry. At the core of our business philosophy is a commitment to extraordinary service, honesty, and clear communication. Our team is comprised of highly seasoned professionals who share Orion Lending's objective to revolutionize our partners' expectations. At Orion Lending, we combine innovative technology, a wide array of products and competitive pricing, to assist our network of originators grow and develop their referral business and clientele.Position SummaryThe SR Business Analyst - Mortgage Systems is a specialized role within the Operational Excellence team, purpose-built to bridge mortgage operations knowledge and Vesta LOS system configuration. As the Vesta LOS pilot moves toward full production and the organization scales its loan channel capabilities, the demand for deep configuration knowledge, workflow translation, and requirements precision continues to grow. This role was created to meet that demand &mdash; and to ensure the OE team has the depth needed to deliver at pace.What sets this role apart from a traditional business analyst is the expectation of hands-on understanding of how Vesta is structured &mdash; objectives, tasks, relevancy logic, field IDs, and automation rules &mdash; so that requirements do not stop at the 'what' but extend to the 'how it configures.' The successful candidate is a natural translator: someone who can observe what a user does today and articulate exactly what that workflow looks like inside Vesta.This is a high-impact, highly visible role for someone who wants to go deep on mortgage technology and become a true subject matter expert in LOS configuration. The SR Business Analyst - Mortgage Systems will work directly alongside the OE Manager, building configuration fluency over time and expanding the team's collective ability to support an enterprise-scale LOS implementation.Specific Duties and ResponsibilitiesWorkflow Analysis &amp; Configuration Translation<ul><li>Analyze current-state mortgage workflows across all loan channels (Retail, Wholesale, Conventional, FHA, VA, USDA, Non-Agency, DPA) and translate them into Vesta LOS configuration requirements.</li><li>Document workflows at the task, objective, and logic level &mdash; identifying how existing processes map to Vesta construct such as objectives, tasks, relevancy rules, automation triggers, and field behaviors.</li><li>Produce configuration-ready requirement specifications using precise Vesta terminology: objective names, task names, field IDs, eligibility logic, and expected system behavior.</li><li>Partner with the OE Manager to understand configuration patterns and become capable of independently scoping configuration changes for review and approval.</li></ul>Ticket Intake &amp; Backlog Support<ul><li>Own the intake and triage of Vesta pilot and Solutions Delivery tickets &mdash; translating user-reported symptoms into properly scoped configuration tickets that the admin team can act on without back-and-forth.</li><li>Apply Vesta configuration terminology to all ticket submissions, including objective name, task name, field reference, expected behavior, and configuration scope.</li><li>Support the OE Manager in clearing the open backlog of Solutions Delivery and pilot tickets by preparing fully formed requirements documents for pending items.</li><li>Track ticket status, blockers, and resolution timelines; provide regular reporting to the OE Manager.</li></ul>Requirements Gathering &amp; Documentation<ul><li>Collaborate with Operations, Underwriting, Closing, Disclosure, and Account Management SMEs to gather requirements for new features, product launches, and workflow enhancements.</li><li>Produce Business Development Requirements documents that articulate both functional and configuration-level requirements, suitable for handoff to the Vesta admin team or for OE Manager review.</li><li>Ensure requirements move beyond 'what users need' to 'what Vesta must do' &mdash; producing configuration-level specifications that are immediately actionable by the Vesta admin team.</li><li>Maintain organized requirements and workflow documentation within project management tools (Jira, ClickUp, or equivalent).</li></ul>Configuration Knowledge &amp; Team Depth<ul><li>Develop working knowledge of Vesta configuration architecture sufficient to contribute independently to configuration scoping, requirements writing, and workflow design discussions.</li><li>Participate in configuration review sessions, CRB decisions, and workflow design discussions alongside the OE Manager to build institutional knowledge.</li><li>Maintain configuration documentation, including workflow maps, objective/task inventories, and relevancy logic guides, to ensure configuration knowledge is shared and accessible across the team.</li><li>Identify documentation gaps in existing Vesta configuration and recommend improvements to support team scalability and onboarding.</li></ul>Product Launch &amp; UAT Support<ul><li>Assist in requirements gathering and configuration scoping for new product launches including VA, USDA, Non-Agency, and DPA.</li><li>Support UAT cycles by reviewing test scenarios against configuration requirements and flagging gaps between expected and actual system behavior.</li><li>Coordinate with the Sr. Test Lead to ensure that test cases reflect the configuration-level intent of each workflow &mdash; not just the user-facing behavior.</li><li>Contribute to Closing &amp; Funding UAT completion and other deferred testing cycles as prioritized by the OE Manager.</li></ul>Vendor &amp; System Integration Awareness<ul><li>Develop working knowledge of third-party integrations connected to Vesta &mdash; including SmartFees, AUS engines (DU/LPA), pricing engines, and STAR &mdash; to understand how configuration decisions interact with downstream system behavior.</li><li>Participate in vendor discussions and system release reviews as needed to understand upcoming changes that may impact configured workflows.</li><li>Flag integration-related configuration risks during requirements development &mdash; identifying where a workflow change in Vesta may affect a connected system or trigger an unexpected downstream result.</li><li>Maintain awareness of the Vesta product roadmap and vendor release notes to proactively identify configuration opportunities or impacts relevant to current workstreams.</li></ul>Change Management &amp; Stakeholder Communication<ul><li>Support the Manager of OE in communicating workflow and configuration changes to impacted operations teams &mdash; translating technical configuration updates into plain-language summaries that users can act on.</li><li>Assist in developing training materials, quick reference guides, and workflow documentation for end users when new features or configuration changes are released to production.</li><li>Participate in CRB (Configuration Review Board) meetings as a requirements and workflow resource &mdash; providing context on business need and workflow rationale to support configuration decisions.</li><li>Track open requirements items, pending decisions, and stakeholder approvals across active workstreams; provide regular status updates to the Manager of OE.</li><li>Work closely with Operations and the Ops Support team to improve the quality of ticket submissions &mdash; coaching team members on how to describe issues in configuration-actionable terms.</li><li>Partner with the Sr. Test Lead on requirements traceability &mdash; ensuring that what was configured aligns with what is tested.</li><li>Engage with Compliance, Risk, and Business stakeholders as needed to support CRB decision items and workflow reviews.</li><li>Communicate clearly across technical and non-technical audiences, translating configuration detail into plain business language and vice versa.</li></ul>Preferred Qualifications and ExperienceExperience<ul><li>3&ndash;5+ years of mortgage operations, mortgage technology, or LOS support experience.</li><li>Direct experience with Vesta LOS strongly preferred; experience with Encompass, Empower, or similar enterprise LOS platforms considered.</li><li>Demonstrated experience as a Business Analyst, Systems Analyst, or LOS Analyst in a mortgage or financial services environment.</li><li>Proven ability to analyze mortgage workflows and translate them into system-level requirements or configurations.</li><li>Experience managing requirements through a full project lifecycle &mdash; from discovery and documentation through UAT validation and production release.</li></ul>Technical &amp; Domain Knowledge<ul><li>Working knowledge of Vesta LOS architecture &mdash; objectives, tasks, relevancy logic, field IDs, and automation rules &mdash; or the ability to develop this knowledge quickly under mentorship.</li><li>Understanding of mortgage loan workflows across multiple channels and product types including Conventional, FHA, VA, USDA, Retail, and Wholesale.</li><li>Familiarity with TRID, AUS (DU/LPA), pricing engines, fee engines (SmartFees), and document automation concepts.</li><li>Comfort working in ticket and project management systems such as Jira, ClickUp, or equivalent.</li></ul>Analytical &amp; Communication Skills<ul><li>Strong analytical skills with the ability to move fluidly between business process thinking and technical configuration language.</li><li>Exceptional written communication skills &mdash; capable of producing requirement documents that are precise, complete, and immediately actionable.</li><li>Ability to ask the right discovery questions of SMEs who may not know how to articulate their needs in system terms.</li></ul>Physical and Work ConditionsStandard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to the requirements of the role.Job Type: Full-timePay: $75,000.00 - $90,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Vision insurance</li></ul>Experience:<ul><li>Mortgage: 3 years (Required)</li><li>Requirement writing: 3 years (Required)</li></ul>Work Location: Remote

Sr Business Analyst - Mortgage Systems

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