technology manager

Background Check Private Limited

About the jobWe are seeking an experienced and strategic Head of Information Technology to lead and manage our IT operations, infrastructure, and technology initiatives. The ideal candidate will oversee PHP-based in-house software, pfSense firewall and network security, PDF/document servers, multiple AI projects, and the network department, ensuring system reliability, security, and continuous innovation.Key Responsibilities<ul><li>Lead and manage software development, AI, network, and IT support teams.</li><li>Oversee development, maintenance, and performance of PHP-based in-house applications.</li><li>Manage IT infrastructure, servers, and network operations, including pfSense firewall and VPNs.</li><li>Ensure high availability, security, backups, and disaster recovery readiness.</li><li>Drive AI and automation initiatives to improve efficiency and innovation.</li><li>Develop and enforce IT policies, cybersecurity standards, and compliance requirements.</li><li>Coordinate with management and departments to align IT strategy with business goals.</li><li>Manage IT budgets, vendors, assets, and cost optimization initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Maintain &ge; 99.5% uptime for critical systems and applications.</li><li>Deliver 90%+ planned software releases on schedule.</li><li>Ensure zero major security breaches and timely resolution of vulnerabilities.</li><li>Achieve &ge; 98% successful backup and recovery rate.</li><li>Deliver 85%+ AI projects as per approved roadmap.</li><li>Meet defined IT support SLAs with high user satisfaction (&ge; 85%).</li><li>Keep IT budget variance within &plusmn;5% of approved limits.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in IT, Computer Science, or a related field.</li><li>Proven experience in a senior IT leadership or managerial role.</li><li>Strong hands-on knowledge of PHP-based applications and database systems.</li><li>Experience with pfSense firewall, network security, and server management.</li><li>Understanding of AI/automation technologies and modern IT architectures.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Preferred Qualifications<ul><li>Experience managing in-house enterprise software systems.</li><li>Certifications such as CCNA/CCNP, ITIL, CEH, or cloud-related certifications.</li><li>Strong background in Linux servers, virtualization, and system monitoring tools.</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Opportunity to lead advanced AI and technology projects</li><li>Professional growth and leadership exposure</li><li>Collaborative and innovative work environment</li></ul>Interested candidates are encouraged to apply with their updated CV.Job Type: Full-timePay: From Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technology: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technology Manager

Alaka`ina Foundation Family of Companies

<div><div>The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Temporary Information Technology Manager (IT) to work on our Pacific Missile Range Facility (PMRF) contract in Kekaha, Hawai'i. This will be an approximately 3-6 month contract assignment.
The Information Technology Manager (IT), under the direction of the Program Manager/Deputy Program Manager, is responsible for the overall management of the Information Technology Department as it supports the overall program. The successful candidate will provide technical based, project focused, management of Information Technology staff. This is inclusive of Information Technology systems and equipment, Security Systems Services, Fiber/Copper Cabling, Cyber Security documentation and compliance, Software Development, Network Engineering, Database Administration, Web Services, and Systems Administration.
DESCRIPTION OF RESPONSIBILITIES:<ul><li>
Operates within Corporate, DoD, DoN, PMRF, and Departmental IT governance policies, ensuring full compliance with cybersecurity, operational, and administrative directives.</li><li>
Exercise independent judgment to determine and implement contractually appropriate actions that align with mission objectives and IT service delivery requirements.</li><li>
Provides personnel management and leadership for the IT department, including staffing, mentoring, and conducting performance evaluations in accordance with contract and HR policies.</li><li>
Responsible for the day-to-day management of IT operations, ensuring that all systems and networks function smoothly.</li><li>
Supervise the entire IT staff, assign tasks, and monitor performance to maintain operational efficiency.</li><li>
Responsible and ensure appropriate staffing levels, including hiring, promotions, corrective actions, and disciplinary measures consistent with company policies and labor law standards.</li><li>
Ensure Americans with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC), Family &amp; Medical Leave Act (FMLA), and workplace safety standards are considered in IT operations and staffing decisions.</li><li>
Serves as the primary interface between the IT department, Government stakeholders, and Senior Program Management Staff, ensuring alignment of IT services with operational priorities.</li><li>
Manages departmental budgeting, including cost accounting, forecasting, and execution of IT expenditures in compliance with contract and financial controls.</li><li>
Develops, maintains, and enforces Standard Operating Procedures (SOPs) and Departmental Internal Procedures (DIPs) to ensure consistent, auditable, and secure IT operations.</li><li>
Prepares and submits period reports to include Contract Data Requirements List (CDRL) items accurately and on schedule.</li><li>
Participates in contract proposals, negotiations, and modifications providing technical input and cost estimates as required.</li><li>
Maintains physical and inventory control of all assigned IT assets, including Government-furnished equipment (GFE), in accordance with DoD accountability standards.</li><li>
Leads the implementation of 5S and continuous improvement practices within the IT Department to enhance efficiency, safety, and organization.</li><li>
Manage cross-functional teams in a resource-constrained environment ensuring mission-critical support across multiple systems and platforms.</li><li>
Oversees and guides successful Risk Management Framework (RMF) and Platform IT (PIT) Certifications &amp; Accreditation (C&amp;A) Package development and submission.</li><li>
Performs additional duties as assigned in support of the PMRF mission and evolving contract requirements.</li></ul>
Environment/Physical Elements:<ul><li>
Lifting, with a limit of over 50 lbs (two-men assist)</li><li>
Walking or standing</li><li>
Crawling, kneeling, or cramped work requiring repeated stooping</li><li>
Sitting</li><li>
Work requiring repeated or frequent climbing</li><li>
Pushing/Pulling 1-10 lbs</li><li>
Customer contact</li><li>
Extended workday</li><li>
Confined Work Area</li><li>
Office Laboratory</li><li>
Field Assignment</li></ul>
REQUIRED DEGREE/EDUCATION/CERTIFICATION:<ul><li>
Bachelor Degree from an Accredited University in IT Management, Cyber Security, Computer Science, IT Services, or other related scientific field is required or equivalent work experience.</li><li>
Must possess applicable certifications in accordance with DoD 8570.01-M/DoDM 8140.03</li></ul>
REQUIRED SKILLS AND EXPERIENCE:<ul><li>
Eight (8) years' experience managing IT systems and personnel</li><li>
Good communication, including writing, presentation skills, speaking and active listening.</li><li>
Strong problem-solving, critical thinking and decision-making skills</li><li>
Advanced leadership and conflict management skills</li><li>
Must meet DoD 8570 IAM Level III equal to DoD 8140 Advanced.</li><li>
PMP certification is preferred</li><li>
Green Belt Certification is preferred</li></ul>
REQUIRED CITIZENSHIP AND CLEARANCE:<ul><li>
Must be a U.S. Citizen.</li><li>
Secret security clearance is required. (Applicants selected either must currently possess a Secret clearance or will be subject to a Government security investigation and must meet eligibility requirements to obtain clearance prior to commencement of employment, and maintain a security clearance for access to classified information or Closed/Restricted Areas throughout duration of employment)</li></ul> 
The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees
&ldquo;EOE, including Disability/Vets&rdquo; OR &ldquo;Equal Opportunity Employer, including Disability/Veterans&rdquo;
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science &amp; technology, and environmental stewardship.
For additional information, please visit www.alakainafoundation.com 
#ALAHP
#ClearanceJobs
#LI-JS1</div></div>

Information Technology Manager

CÉ LA VI

<div>
 
 
 C&Eacute; LA VI Dubai is seeking a forward-thinking and passionate Group IT Manager to lead our technology initiatives, enhance operational efficiency, and elevate the standards.
 
 
 
 
 
 
 
 Group IT Manager Responsibilities:
 
 
 <ul>
 <li>
 Oversee and manage all IT operations, ensuring seamless technology support across the venue.
 </li>
 <li>
 Implement and maintain secure and scalable systems to support business needs and guest expectations.
 </li>
 <li>
 Collaborate with department heads to identify tech-driven solutions that improve service delivery and workflow.
 </li>
 <li>
 Ensure the reliability and performance of all systems, including POS, AV, network infrastructure, and security.
 </li>
 <li>
 Lead IT projects from concept to completion, including upgrades, installations, and integrations.
 </li>
 <li>
 Proactively manage IT budgets, vendor relationships, and compliance with data protection standards.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications:
 
 
 <ul>
 <li>
 Proven experience in IT management within a high-end hospitality or F&amp;B environment.
 </li>
 <li>
 Strong problem-solving abilities and a proactive, service-oriented mindset.
 </li>
 <li>
 In-depth knowledge of POS systems, networks, AV setups, and cybersecurity best practices.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities in a fast-paced setting.
 </li>
 <li>
 Familiarity with IT governance, licensing, and compliance.
 </li>
 <li>
 Flexibility to provide support during evenings, weekends, and special events as needed.
 </li>
 </ul>
 
 
 
 
 
 If you&rsquo;re ready to bring your IT expertise to C&Eacute; LA VI Dubai, we would love to hear from you!
 
 
 
 
 
 
 The C&Eacute; LA VI Group is a premier lifestyle and hospitality brand renowned for its commitment to delivering elevated experiences at iconic locations around the world. The group has established itself as a global leader in luxury entertainment, dining, and hospitality, with a portfolio of venues that seamlessly blends sophistication, innovation, and a vibrant atmosphere.
 
</div>

Group Information Technology Manager

Sedgwick

<div>By joining Sedgwick, you'll be part of something truly meaningful. It&rsquo;s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there&rsquo;s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America&rsquo;s Greatest Workplaces National Top Companies
Certified as a Great Place to Work&reg;
Fortune Best Workplaces in Financial Services &amp; Insurance
CR Learning Technology Manager
PRIMARY PURPOSE OF THE ROLE: The CR Learning Technology Manager is responsible for scoping, building, and delivering relevant, compelling, and scalable learning experiences for global colleagues across business units, teams, and geographies. This role aligns learning solutions to the global learning strategy through a blended set of modalities (virtual instructor-led training, train-the-trainer, documentation, digital learning, and light video). The Manager owns and optimizes core learning technologies and related global processes to enable an effective, measurable, and continuously improving colleague learning experience.
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Learning Strategy, Consulting, and Experience Design
<ul><li>Designs and delivers tailored curricula that use brain-friendly instructional strategies for diverse audiences within a large, global organization.
</li><li>Leads discovery to uncover learning needs; advises stakeholders on outcomes, success measures, and solution options; develops and executes plans that drive business results.
</li><li>Promotes and advances a global colleague experience strategy focused on continuous improvement of the Sedgwick colleague experience.
</li><li>Crafts bespoke learning materials including instructor-led courses, facilitator guides, learning experiences, and light video content; applies adult learning principles and inclusive design practices.
</li><li>Evaluates and improves existing learning solutions; defines objectives and business criteria for new solutions; applies a blended learning philosophy that integrates training, exposure, and experience.
</li><li>Analyzes learning interventions for alignment to business requirements, transfer of learning, adoption, and return on investment; monitors results and recommends improvements.
</li><li>Innovates within the colleague experience and learning space; identifies and pilots new approaches that elevate learning quality, efficiency, and scalability.
</li></ul>Learning Technology Ownership, Governance, and Enablement
<ul><li>Owns Workday Learning operations and governance, including global and multilingual engagement/campaign processes from intake, prioritization, consultation, and execution through reporting to senior leadership.
</li><li>Maintains expertise in learning technology trends and platform capabilities; partners with HRIS and internal stakeholders to drive enhancements, integrations, and configuration changes.
</li><li>Manages Workday Learning support workflows (e.g., ServiceNow tickets) by responding to user issues, resolving requests requiring administrator action, and removing/reviewing required learning when needed.
</li><li>Produces and shares learning reporting for leaders; educates leaders on self-service reporting and request processes to improve efficiency and adoption.
</li><li>Owns the annual global compliance learning program end-to-end, including planning with Legal and Compliance, course updates and sourcing (internal learning team and/or Percipio compliance suite), campaign launch, global tracking, and executive reporting.
</li><li>Ensures coverage for non-Workday learning audiences (e.g., temporary staff, Asia, and other populations) through alternate systems or processes; maintains data integrity and audit readiness.
</li></ul>Vendor and Platform Portfolio Management
<ul><li>Owns the Skillsoft Percipio relationship and contract in partnership with the learning and development team; manages vendor performance across compliance, business, leadership, and tech &amp; development catalogs and oversees Workday Learning integration.
</li><li>Leads renewal negotiations, cost management, and invoice/payment oversight in coordination with Procurement; ensures vendor deliverables meet cost, quality, timeline, and service expectations.
</li><li>Owns Articulate 360 Enterprise license program management, including vendor relationship, renewal negotiation, and payment oversight.
</li><li>Administers enterprise license allocation changes (additions/removals) as colleagues enter/exit training roles; completes pro-rating calculations, cost center approvals, and chargeback processes; coordinates license provisioning and access.
</li><li>Enables the global Trainer Community through templates, standards, support, and upskilling to ensure consistent learning quality and governance.
</li></ul>Program/Project Leadership and Continuous Improvement
<ul><li>Leads learning solution development projects, including scope, timelines, stakeholder alignment, and budgets where appropriate; mitigates risks and communicates progress.
</li><li>Develops and maintains knowledge articles and resources for learners and administrators to improve self-service and reduce support volume.
</li><li>Leads efforts to identify and socialize Sedgwick-approved learning technologies (2026&ndash;2027), building awareness and adoption plans for the Trainer Community and global organization.
</li><li>Evaluates the Workday course upload and administration process (2026&ndash;2027); proposes and implements governance structures, resourcing models, and improvements that reduce administrative burden while preserving quality and compliance.
</li><li>Inputs and maintains colleague attendance records for live learning events where required; ensures accurate completion data and reporting.
</li></ul>Stakeholder Communication and Influence
<ul><li>Communicates clearly and effectively with internal stakeholders&mdash;including senior leaders&mdash;regarding learning technology changes, optimization opportunities, platform capabilities, and improvement plans.
</li><li>Listens to stakeholders in multiple settings to understand needs specific to learning technology and translates those needs into actionable solutions and roadmaps.
</li><li>Provides informed recommendations on new and emerging technology options available to Sedgwick to strengthen global learning strategy and execution.
</li></ul>ADDITIONAL FUNCTIONS and RESPONSIBILITIES
<ul><li>Performs other duties as assigned.
</li><li>Travel as required.
</li></ul>QUALIFICATIONS
Bachelor's degree in Instructional Design, Learning &amp; Development, Organizational Development, HR, Business, Education, or a related field from an accredited college or university preferred.
Eight (8) years of related experience to include significant experience designing and delivering learning solutions in a global organization, including virtual instructor-led and blended learning approaches and a demonstrated experience owning or administering learning technologies (e.g., Workday Learning and/or comparable LMS/LXP) and managing vendor relationships and renewals, or equivalent combination of education and experience required.
Skills &amp; Knowledge
<ul><li>Advanced expertise in instructional design, curriculum architecture, and adult learning principles; applies data-driven approaches to measure effectiveness and improve learning outcomes
</li><li>Strong learning technology fluency, including learning management ecosystems, integrations, governance, and scalable global operations
</li><li>Strong consulting skills (discovery, problem framing, stakeholder alignment, outcomes definition, solution design, and change enablement)
</li><li>Applies disciplined project/program management practices; manages multiple priorities, stakeholders, timelines, and vendors simultaneously
</li><li>Produces actionable reporting and insights; communicates complex information to technical and non-technical audiences
</li><li>Models strong business acumen, sound judgment, attention to detail, and a continuous improvement mindset
</li><li>Operates effectively in a global, matrixed environment; demonstrates cultural awareness and adaptability
</li><li>Ability to work in a team environment
</li><li>Ability to meet or exceed Performance Competencies
</li></ul>TAKING CARE OF YOU
<ul><li>Career development and promotional growth opportunities.
</li><li>A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more.
</li></ul>Work environment requirements for entry-level opportunities include &ndash;
 
Physical: Computer keyboarding
 
Auditory/visual: Hearing, vision and talking
 
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
<h2 class="jobSectionHeader">If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.</h2></div>

CR Learning Technology Manager

American University of Kuwait

<div><div><div><div>Careers at American University of Kuwait</div>
</div><div></div><div><div>Hawali, Kuwait</div>
</div><div></div><div>
</div><div></div><div><div>Expires in a month</div>
</div></div><div>
 <div></div><div><div>Ref:JB5437481</div></div></div></div>
 <div><div><h4 class="jobSectionHeader">Job Description</h4>
<div>Department: Center of Continuing Education

Reports to: Director - CCE

Scope and Purpose:

The Assessment Systems &amp; Educational Technology Manager is responsible for overseeing 
the planning, coordination, and continuous improvement of the Center&rsquo;s assessment systems, 
testing operations, and related educational technologies. The role supports the integrity, 
efficiency, and scalability of institutional assessments, certifications, and evaluation 
processes while contributing to data-informed decision-making and digital transformation 
initiatives. 
The position plays a key role in ensuring compliance with internal policies and international 
assessment standards, enhancing operational efficiency, and supporting student success 
through effective use of technology and analytics. 

Essential Duties and Responsibilities:
<ul>
<li>Lead and manage the day-to-day operations of institutional testing and assessment 
systems, ensuring secure, efficient, and compliant delivery of local and international 
examinations.</li>
<li>Coordinate large-scale testing events, certification programs, and assessment 
initiatives, including logistics, scheduling, stakeholder coordination, and quality 
assurance.</li>
<li>Oversee the integration and optimisation of educational technologies used in testing, 
enrolment, and assessment processes.</li>
<li>Collaborate with academic departments to align training programs, curricula, and 
assessment activities with external certifications and employability-focused outcomes.</li>
<li>Develop and maintain assessment workflows, operational guidelines, and 
documentation to support consistency and compliance.</li>
<li>Analyze assessment data and testing outcomes, preparing reports and summaries to 
support institutional planning, accreditation, and continuous improvement efforts.</li>
<li>Support digital transformation initiatives related to assessment, data management, and 
reporting systems.</li>
<li>Contribute to revenue-generating assessment and certification activities by supporting 
pricing models, corporate partnerships, and outreach initiatives where applicable.</li>
<li>Ensure strict adherence to confidentiality, ethical standards, and data governance 
policies when handling student and institutional information.</li> 
</ul></div>
<h4 class="jobSectionHeader">Qualifications</h4>
<div>Education:
<ul>
<li>Bachelor's degree in engineering or related field.
</li><li>Master&rsquo;s degree in Artificial Intelligence, Computer Science, Engineering, Educational Technology, or a related field is a plus.</li> 
</ul>
Experience:
<ul>
<li>Minimum of 5 years of progressively responsible experience in educational 
technology, assessment operations, testing administration, or related university 
functions.</li>
<li>Prior experience in higher education testing centers, enrollment systems, or 
certification environments is highly desirable.</li> 
</ul>
Key Competencies
<ul>
<li>Strong understanding of assessment systems, testing operations, and examination 
administration within higher education.</li>
<li>Demonstrated experience with educational technologies, digital systems integration, 
and process optimization.</li>
<li>Ability to analyze assessment data and generate clear, actionable reports for academic 
and administrative stakeholders.</li>
<li>Working knowledge of data analytics, visualization tools (e.g., Power BI), and 
reporting frameworks.</li>
<li>Strong project management, coordination, and stakeholder engagement skills.</li>
<li>Excellent communication and collaboration skills across technical and non-technical 
teams.</li>
<li>High attention to detail, operational discipline, and commitment to compliance and 
quality standards.</li>
<li>Fluency in English is required; Arabic proficiency is an advantage.</li> 
</ul>
Additional Attributes:
<ul>
<li>Experience supporting international testing bodies or certification providers is 
considered an advantage.</li>
<li>Background or applied interest in artificial intelligence, data science, or analytics 
within education is a plus.</li>
<li>Demonstrated leadership potential and ability to manage complex, multi-stakeholder 
initiatives</li></ul></div> 


</div><div></div><div><div><h4 class="jobSectionHeader">Job Details</h4>
<div><div>Job Location</div>
<div>Hawali, Kuwait</div>
</div><div><div>Job Role</div>
<div>Training and Development</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Full-time staff</div>
</div></div><div><h4 class="jobSectionHeader">Preferred Candidate</h4>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Residence Location</div>
<div>Kuwait</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div></div></div>

Assessment Systems & Educational Technology Manager

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description: 
This role is accountable for shaping and leading the people, processes, and tools that drive world‑class performance within the Command Center Incident Management (CCIM) organization. The Senior Technology Manager serves as a transformational leader who elevates team capability, strengthens execution discipline, and ensures operational maturity across all Command Center Incident Manager functions. This position focuses on developing high‑performing incident responders, refining and standardizing core operational processes, and advancing the toolsets and routines that enable consistent, measurable, and predictable incident management outcomes. Through a focus on continuous improvement, accountability, and organizational clarity, this leader drives the evolution of CCIM toward a more modern, data‑driven, and resilient operational model.
Position Summary:
A mission-critical leadership opportunity to be a part of Bank of America&rsquo;s Global Command Center leadership team as a Senior Technology Manager. Our team is responsible for the availability and performance of the Bank&rsquo;s global technology services, enabling operational excellence by detecting, predicting, and preventing customer and business impacting technology incidents and restoring service as quickly as possible when disruptions do occur.
The Command Center is seeking a bold, change-driving Senior Technology Manager who acts as a disruptor and challenges the status quo who will report directly to the Global Lead for Incident and Problem Management in the US. The ideal candidate will have a strong technical background, excellent communication skills, experience leading teams, and a proven ability to manage high-pressure situations. The primary responsibilities include overseeing Bank of America&rsquo;s Command Center Incident Management function during the AMRS shift, leading the response to high-priority incidents, ensuring minimal disruption to services, and coordinating all necessary resources to resolve issues swiftly. You will work in concert with the team leads, monitoring critical systems, and communicating technology incident information to Senior Executives at Bank of America. The position operates closely with all global line-of-business and infrastructure domain functions and is key in the prevention or containment of business impacting technology incidents.
Responsibilities:<ul><li>
Builds and elevates high‑performing teams by shaping workforce strategy, developing clear maturity and quality expectations, and ensuring teams have the processes and tools needed to consistently deliver strong operational outcomes while meeting core risk and compliance requirements</li><li>
Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills</li><li>
Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization</li><li>
Contributes to the technology strategy for their technical domain</li><li>
Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers</li><li>
Ensures that execution is aligned with product strategy by working with product management and other stakeholders</li><li>
Globally responsible for ensuring the production stability of critical systems during their shift.</li><li>
Regionally responsible for Global Technology Operations stability routines and reporting.</li><li>
Leads the response and execution of Daily support in response to high-priority issues, outages, and system failures.</li><li>
This individual must be comfortable with taking a leadership role during complex technical incidents and leading those major incidents to resolution</li><li>
Serves as the main escalation point of contact during critical incidents, providing communication updates to senior executives.</li><li>
Creating and enhancing administrative, operational, and technical procedures and work instructions.</li><li>
Leading programs to expand capabilities and scope across the Global Command Center.</li></ul>
Managerial Responsibilities: 
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.<ul><li>
Opportunity &amp; Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.</li><li>
Manager of Process &amp; Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.</li><li>
Enterprise Advocate &amp; Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.</li><li>
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.</li><li>
People Manager &amp; Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.</li><li>
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.</li><li>
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.</li><li>
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.</li></ul>
Required Qualifications:
<ul><li>5-10+ years of experience running IT Operations, Application Production Support or Technology Command Centers.</li><li>
Strong experience in Incident and Major Incident Management. Includes proven experience in running large-scale incidents which impact multiple lines of businesses.</li><li>
Experience running Incident investigations (Problem Management)</li><li>
2+ years in a leadership or management role including leading global teams.</li><li>
Strong understanding of Infrastructure (Network, Compute, Storage, Virtualization, Database, etc.) and application infrastructure.</li><li>
Proficiency with monitoring and alerting systems (e.g., Splunk, Netcool, etc.).</li><li>
Familiarity with ITIL principles and Incident and Problem management frameworks.</li></ul>
Desired Qualifications:<ul><li>
Excellent written and verbal communication skills. Must be able to communicate effectively with Senior Executives.</li><li>
Proven ability to make decisions in high-stress situations.</li><li>
Ability to manage multiple tasks and prioritize work under pressure.</li><li>
Proven ability to lead and transform large teams and influence senior stakeholders</li><li>
ITIL certification or equivalent.</li><li>
Previous experience working in industries such as Finance or Telecommunications.</li></ul>
Skills:<ul><li>
Influence</li><li>
Risk Management</li><li>
Solution Design</li><li>
Stakeholder Management</li><li>
Technical Strategy Development</li><li>
Analytical Thinking</li><li>
Application Development</li><li>
Collaboration</li><li>
Result Orientation</li><li>
Solution Delivery Process</li><li>
Agile Practices</li><li>
Architecture</li><li>
Automation</li><li>
Data Management</li><li>
DevOps Practices</li></ul>
Shift:
1st shift (United States of America)
Hours Per Week:
40</div>

Sr. Technology Manager - Command Center Incident Management

Sublime Wireless Inc

Job Title: Technology Solutions ManagerDepartment: Technology &amp; Digital SolutionsDivision: LeadershipLocation: Lahore, PakistanDirect Supervisor: Chief Executive Officer (CEO)About the Role:We&rsquo;re hiring a Head of Internal Technology Solutions to lead the design and deployment of practical, efficient, and scalable internal tools and platforms. You will work directly with the CEO and operational leaders across departments to identify problems and build systems that solve them.This role is about delivering impact through internal tools &mdash; not building client-facing software or external products. You'll work across the group to consolidate operational needs into cohesive, streamlined systems and reduce reliance on multiple disconnected platforms.You&rsquo;ll be tasked with reducing digital sprawl &mdash; consolidating fragmented tools, eliminating duplication, and replacing scattered spreadsheets with cohesive, centralized systems.You will also oversee refinement of specific internal platforms such as our auction system, ensuring usability, scalability, and long-term maintainability.This is a hands-on, high-leverage role for a builder-leader hybrid who can design, deliver, and scale internal technology solutions in a real-world, fast-moving environment.Key Responsibilities:● Act as the central lead for all internal technology and systems development across the group.● Design and implement tools for operations, inventory, procurement, finance, HR, and other functions.● Identify inefficiencies and translate business needs into scalable digital workflows.● Automate manual processes and reduce dependence on spreadsheets and siloed systems.● Consolidate and integrate legacy platforms and third-party tools into a streamlined internal architecture.● Architect integrations and data flows across teams to ensure reliable and real-time information.● Oversee improvement and deployment of internal platforms (e.g., auction tools, internal dashboards).● Scope solutions, select platforms, and engage freelance or contract-based technical talent where needed.● Document systems, onboard teams, and provide internal support and training.● Build a long-term roadmap for a scalable internal tech stack.What We're Looking For:We&rsquo;re looking for a hands-on, pragmatic problem solver who thrives on building smart solutions for internal operations. You&rsquo;re not here to chase trends or build shiny products &mdash; you&rsquo;re here to work directly with people, understand pain points, and deliver systems that make the business run better.This role sits at the heart of our operations. It&rsquo;s not about writing strategy decks &mdash; it&rsquo;s about designing tools that work in the real world, under real constraints, with real users.You&rsquo;ll have a strong technical foundation, excellent communication skills, and the ability to think in systems. You&rsquo;re equally comfortable building tools yourself and directing others to build them.Required:● Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.● 5+ years of experience building internal tools, systems, or automation solutions within an operational environment.● Experience with both custom development and low-code/no-code tools.● Solid understanding of system architecture, data flows, and integrations.● Strong analytical and problem-solving skills.● Experience working cross-functionally across business teams.● Ability to lead technical projects and manage freelance or contract-based talent.● Strong sense of ownership, delivery, and decision-making in a lean environment.Nice to Have:● Experience working in process-heavy or operations-driven environments (retail, manufacturing, logistics, or supply chains).● Exposure to building internal platforms that consolidate reporting, dashboards, and operational tools.● Experience improving or managing internal auction or transaction platforms.● Knowledge of good documentation practices and user onboarding for internal systems.What We Offer:● The opportunity to build a transformative internal tech stack from the ground up.● A practical, high-impact leadership role within a fast-growing, mission-driven group.● A collaborative environment with access to diverse parts of the business.● Competitive salary (based on experience).● Flexible work arrangements.We're looking for someone who knows how to connect business problems with smart, efficient tech &mdash; and who is ready to take ownership of internal systems that support our growth across multiple countries and business units.Job Type: Full-timePay: Rs500,000.00 - Rs550,000.00 per monthWork Location: In person

Technology Solutions Manager

Search 10000+ Technology manager jobs near you this March. New roles added regularly across leading industries. Apply today.