technology services manager

Hays Technology

We're seeking a Programme Manager to lead a regulatory risk and control initiative aimed at enhancing Payments Controls across Markets Operations. You'll drive cross-functional working groups, produce high-quality communications, and engage with senior stakeholders and regulators. The role involves analysing risks, documenting business requirements, and ensuring robust change risk management. Hybrid working - 3 day a week in London BasedDuration - initial 6 monthsRate - up to 800pd inside ir35 via umbrella Key Responsibilities<ul><li>Manage technology programmes and multiple teams (5-6).</li><li>Lead workshops and drive stakeholder engagement.</li><li>Oversee technology implementation and UAT.</li><li>Draft business requirements and support functional design.</li><li>Ensure regulatory, audit, and risk commitments are met.</li><li>Use Jira and Confluence for governance and tracking.</li></ul>Essential Skills<ul><li>Strong stakeholder management and problem-solving.</li><li>Familiarity with controls and risk frameworks.</li><li>Experience in payments (ideal) or technology implementation.</li><li>Knowledge of operations risk and technology hybrid environments.</li></ul> If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CVHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Technology Programme Manager - Payment Controls

Gizli

<div>
 
 Who We Are?
 
 
 
 
 
 As one of the leading companies in the Food &amp; Beverage Services field, we are looking for enthusiastic, dynamic and quality-oriented colleagues to join our innovative, dynamic team for the position of &ldquo;
 
 Technical Services Manager
 
 &rdquo; located in our Head Office.
 
 
 
 
 
 
 General Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Graduated from relevant university departments (Engineering), preferably with a master&rsquo;s degree
 </li>
 <li>
 Preferably experienced in the food &amp; beverage or hospitality sector
 </li>
 <li>
 Minimum of 10 years of experience in the field
 </li>
 <li>
 Knowledge and experience in technical documentation, selection and costing of machinery, equipment and tools, architectural project management, infrastructure and construction works, monitoring and coordination of technical operations, maintenance and repair, restoration-construction-project management
 </li>
 <li>
 Advanced proficiency in written and spoken English
 </li>
 <li>
 Proficient in MS Office programs
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Regular visits to branches.
 </li>
 <li>
 Creating an annual periodic maintenance master plan for branches, monitoring and verifying that it is carried out according to the schedule and required standards, and approving it.
 </li>
 <li>
 Preparing calibration plans for branch equipment, monitoring and verifying that calibrations are performed, and approving them.
 </li>
 <li>
 Managing and monitoring agreements with subcontractor companies for branches.
 </li>
 <li>
 Tracking the performance of field technical chiefs through the MIS system.
 </li>
 <li>
 Working in coordination with the Sustainability and Quality Department in line with sustainability initiatives and striving to achieve their goals.
 </li>
 <li>
 Collaborating with branches to reduce energy costs, setting targets for branches.
 </li>
 <li>
 After verification measurements and inspections in branches, approving the replacement of equipment that does not meet required measurement values through the system, informing the relevant department, requesting new equipment if needed, and approving raised requests.
 </li>
 <li>
 Making the final decision on which company to work with based on price research, considering the price-quality balance and tender budget.
 </li>
 <li>
 Conducting on-site inspections for new openings or units undergoing renovation and reporting opinions and suggestions to relevant departments.
 </li>
 <li>
 Allocating costs of technical services expenditures to relevant departments.
 </li>
 <li>
 Approving repair processes and managing communication with branches or departments regarding these processes.
 </li>
 <li>
 Collecting and checking monthly reports of electricity, LPG, and water meter readings from branches, requesting explanations for increases or decreases, and reporting to headquarters.
 </li>
 <li>
 Providing necessary information and support to auditors during branch inspections, initiating corrective actions for identified nonconformities and recommendations, performing root cause analysis, and ensuring timely completion of corrective actions.
 </li>
 <li>
 Preparing performance data, nonconformities, corrective actions, improvement suggestions, internal and external audit results, and resource needs for management review meetings; ensuring implementation and completion of decisions; sharing results with employees; contributing to system performance improvement and strengthening the culture of continuous improvement.
 </li>
 <li>
 Ensuring maintenance plans are prepared, implemented, and monitored.
 </li>
 <li>
 Preparing the first-year maintenance plan for newly opened businesses.
 </li>
 <li>
 Reviewing equipment purchases and ensuring they are carried out in the most efficient way.
 </li>
 </ul>
 
 
</div>

Technical Services Manager

Valuebound

<div>
 Experience: Around 10-12 years in technical services of masterbatch production, of which 5-7 years
 
 
 should be in customer handling. Should have independently handled Production/QC teams in a
 
 
 masterbatch/Additives industry.
 
 
 Age: Around 40 years
 
 
 
 Job Role And Responsibilities
 
 
 
  Responsible for Technical Formulations (both masterbatches &amp; additives) and their compliance
 
 
 with production process to meet various customer requirements including agricultural films.
 
 
  Represent the company in technical discussions for various additives related queries of the
 
 
 customer at the international level.
 
 
  Responsible for coordination between Production Processing &amp; QC team in delivery of cost-
 
 
 effective formulations.
 
 
  Travel and assist the sales team to customers on advice on technical related matters.
 
 
  Represent the company for handling technical complaints from Customers from time to time.
 
 
  Analyse Industry trends and new product developments and drive the process for adaptation in
 
 
 formulation and production process. Liase with independent labs for product certification.
 
 
  Coordinate with Procurement for taking up suppliers of raw material in trying out new cost-
 
 
 effective pigments.
 
 
  Spearhead the new projects for formulations &amp; up-gradation of the existing twin screw
 
 
 extruders.
 
 
  Consult and advise Lab on new pigments/testing methods and QC standards.
 
 
 
 Skills
 
 
 
  Indepth level and Hands on experience in Extruder Production process of Plastic / Masterbatch
 
 
 industry for atleast 7-10 years as overall incharge.
 
 
  Expertise in Masterbatch and Plastics formulation and characterization &ndash; must have worked on
 
 
 formulations for atleast 3-5 years.
 
 
  Indepth knowledge of technical aspects of the extruder operation including PLC systems.
 
 
 Extrusion process and work experience on Polymers, Additives and their chemical compositions
 
 
 and product mixes.
 
 
  Sounds better understanding of process technology in Masterbatch/ Additives Industry.
 
 
  Must have handled formulations, quality issues and product complaints for analysis and
 
 
 problem solving.
 
 
  Must have good communication and presentation skills with practical approach to business
 
 
 development.
 
 
  We must have a positive approach to problem solving and team development to ensure that the
 
 
 coordination among different functions is done in a smooth manner.
 
 
  Must have a mature and understanding approach to customer service balancing it with technical
 
 
 aspects involved.
 
 
  SAP knowledge preferred.
 
 
 Skills: extruder production process,additives,plc systems.,polymers,masterbatches,technical services
</div>

Beyond ONE

<div>
 
 We don&rsquo;t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.
 
 
 
 
 
 Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We&rsquo;re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience&mdash;subscribe once, source from many, and only pay for what you actually use.
 
 
 
 
 
 Since being founded in 2021, we&rsquo;ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman, Pakistan and UAE.
 
 
 
 
 
 To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.
 
 
 
 
 
 Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.
 
 
 
 
 
 
 Why this role matters
 
 :
 
 
 
 
 
 As Technical Operations Manager, you will lead the end-to-end operations of our Intelligent Network (IN), Value-Added Services (VAS), and Online Charging Systems (OCS) &mdash; the core platforms driving FRiENDi&rsquo;s customer experience and revenue performance. Integration with host operator(s) for services such as Data, Voice, and SMS &mdash; and ensuring the reliability of these connections &mdash; is a critical focus of this role. You will manage system &amp; application reliability, product enablement, SIM/eSIM and voucher lifecycles, vendor coordination, and compliance with local regulatory requirements. This cross-functional leadership role ensures that our digital and telecom services remain stable, secure, and continuously optimized &mdash; serving as the bridge between technical operations, vendors, and government agencies.
 
 
 
 
 
 
 What success looks like
 
 :
 
 
 
 
 
 In your first year, you will:
 
 <ul>
 <li>
 Maintain exceptional platform uptime and operational reliability across IN, VAS, and OCS.
 </li>
 <li>
 Ensure 100% uptime for all integrations with host operator(s) in Oman.
 </li>
 <li>
 Implement structured KPI dashboards and reporting processes to track service performance, uptime, and SLA compliance.
 </li>
 <li>
 Lead accurate and timely management of SIM/eSIM orders and voucher lifecycles, ensuring 100% system and HLR synchronization.
 </li>
 <li>
 Strengthen vendor management workflows, ensuring all partners meet FRiENDi Oman&rsquo;s technical and performance expectations.
 </li>
 <li>
 Serve as FRiENDi&rsquo;s focal point for external bodies and agencies (such as the Royal Oman Police, Public Prosecution, and telecom regulators).
 </li>
 <li>
 Deliver timely reporting, audit readiness, and zero non-compliance against legal and regulatory obligations.
 </li>
 <li>
 Foster a high-performance operations team culture focused on accountability and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Why this is for you
 
 :
 
 
 
 
 
 If you're keen to lead complex telco operations, ensure national-scale availability of services, and collaborate with multiple stakeholders across commercial, regulatory, and technical domains &mdash; this is your calling. We&rsquo;re looking for someone unafraid to own outcomes, engineer continuity, and shape operations that underpin millions of customer journeys.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 In this role, you will:
 
 <ul>
 <li>
 Lead day-to-day operations of FRiENDi Oman&rsquo;s IN, VAS, and OCS platforms, ensuring high availability and reliability.
 </li>
 <li>
 Collaborate with the host MNO to maintain end-to-end service integration across Data, Voice, and SMS.
 </li>
 <li>
 Manage SIM/eSIM and voucher lifecycle processes, ensuring accurate synchronization with internal systems and HLR.
 </li>
 <li>
 Monitor platform performance using tools like Grafana or Zabbix, and resolve incidents through root cause analysis and escalation management.
 </li>
 <li>
 Track and report operational KPIs related to uptime, SLA compliance, and service quality.
 </li>
 <li>
 Coordinate with vendors, internal teams, and regulatory bodies to meet technical, legal, and performance standards.
 </li>
 <li>
 Support audit readiness, compliance procedures, and operational governance across all technical domains.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Attributes
 
 
 
 We&rsquo;re seeking someone who embodies the following:
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Telecommunications, Computer Science, or a related technical field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 6-10 years in IN, VAS, or OCS platforms
 </li>
 <li>
 Strong experience in managing MNO integration, SIM/eSIM, and real-time service platforms.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 
 
 Must-haves:
 
 
 <ul>
 <li>
 Strong knowledge of telecom service platforms including IN, OCS, VAS, SIM/eSIM, and voucher systems
 </li>
 <li>
 Understanding of signaling protocols such as Diameter, CAMEL, and MAP
 </li>
 <li>
 Hands-on experience with monitoring and observability tools such as Grafana, Zabbix, or Dynatrace
 </li>
 <li>
 Proficiency in Linux-based environments for troubleshooting and analysis
 </li>
 <li>
 Proven track record in incident response, SLA management, and service performance reporting
 </li>
 </ul>
 
 
 
 
 
 Nice-to-haves:
 
 
 <ul>
 <li>
 Certifications such as ITIL, PMP/Prince2, or similar.
 </li>
 <li>
 Exposure to cloud-native telecom stacks and automation tools.
 </li>
 </ul>
 
 
 
 
 
 Unique Attributes
 
 
 <ul>
 <li>
 Thrives in fast-paced, SLA-driven environments with high service reliability requirements.
 </li>
 <li>
 Strong stakeholder management skills&mdash;able to work across vendors, regulators, and internal domains.
 </li>
 <li>
 Detail-oriented with strong documentation, reporting, and audit-readiness practices.
 </li>
 <li>
 Team player with leadership ability and a hands-on approach to complex technical challenges.
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging &amp; meaningful work that will help build and strengthen your expertise.
 </li>
 <li>
 Hybrid work environment - flexibility to work from home 2 days a week in the UAE &amp; Pakistan.
 </li>
 <li>
 Healthcare and other local benefits offered in market.
 </li>
 </ul>
 
 
 
 
 By submitting your application, you acknowledge and consent to the use of Greenhouse &amp; BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.
 
</div>

Technology Operations Manager

Omada Rail Systems

<div><ul><li>Project Management
</li></ul><ul><li>Permanent Contract
</li></ul><ul><li>Executive
</li></ul><ul><li>Riyadh</li></ul></div>
 <div>About Us 
Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organization of society and the living environment of citizens all over the world.
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. 
About the Role 
We are seeking a highly skilled and experienced MEP/T&amp;C Manager to join our team in Riyadh, Saudi Arabia. As a key member of our construction management team, you will oversee the Mechanical, Electrical, Plumbing, Testing, and Commissioning aspects of mixed-use building projects. This role requires a detail-oriented professional with strong technical expertise and project management skills.<ul><li>
Manage all MEP and T&amp;C activities for mixed-use building construction projects from inception to completion</li><li>
Develop and implement MEP and T&amp;C strategies, ensuring compliance with project specifications, local building codes, and international standards</li><li>
Coordinate with architects, structural engineers, and other stakeholders to resolve design conflicts and optimize MEP systems</li><li>
Oversee the preparation and review of MEP drawings, specifications, and technical submittals</li><li>
Conduct regular site inspections to ensure quality control and adherence to project timelines</li><li>
Manage the testing and commissioning process for all MEP systems, including HVAC, electrical, plumbing, and fire protection</li><li>
Identify and mitigate potential risks related to MEP and T&amp;C activities</li><li>
Prepare and present technical reports, progress updates, and recommendations to project stakeholders</li><li>
Ensure compliance with Saudi Arabian building regulations and international standards</li><li>
Implement sustainable building practices and pursue relevant green building certifications</li><li>
Mentor and guide junior MEP engineers and technicians</li></ul> 
What do we need from you 
<ul><li>
Bachelor's degree in Mechanical, Electrical, or Civil Engineering</li><li>
Professional Engineering (PE) license or equivalent</li><li>
Minimum 15 years of experience in MEP/T&amp;C management for construction projects, with a focus on mixed-use buildings</li><li>
Proven track record of successfully managing complex MEP systems in large-scale construction projects</li><li>
Strong knowledge of Saudi Arabian building codes and regulations, as well as international standards (e.g., ASHRAE, NFPA, IEC)</li><li>
Proficiency in Building Information Modeling (BIM) software, AutoCAD, and MS Office Suite</li><li>
Excellent project management skills, including budgeting, scheduling, and resource allocation</li><li>
In-depth understanding of testing and commissioning procedures for MEP systems</li><li>
Experience with sustainable building practices and green building certifications (e.g., LEED)</li><li>
Strong analytical and problem-solving skills, with the ability to make data-driven decisions</li><li>
Excellent communication and leadership skills, with the ability to manage cross-functional teams</li><li>
Fluency in English; Arabic language skills are highly desirable</li><li>
Project Management Professional (PMP) certification is preferred</li><li>
Willingness to travel to project sites within Saudi Arabia as needed</li></ul></div>

MEP/T&C Manager

1X Technologies AS

<div>Global Supply Manager, Infrastructure/ IT Infrastructure &amp; Services
Location: Palo Alto, CA (on-site)
About 1X
We build humanoid robots that work alongside people to solve labor shortages and create abundance.
Role Overview
We are seeking a Global Supply Manager (GSM) to lead sourcing and supplier strategy for IT infrastructure and technology services that enable scalable, secure, and reliable operations at 1X.
This role is part of a team-based infrastructure sourcing organization, where category ownership is intentionally split across multiple Global Supply Managers based on experience and business needs. Candidates are not expected to have experience across all infrastructure categories. Depth in relevant areas is preferred over broad but shallow exposure.
You Will<ul><li>
Develop and execute sourcing strategies for assigned IT infrastructure and technology categories</li><li>
Lead RFx processes, supplier selection, negotiations, and contract execution</li><li>
Build and manage supplier relationships aligned to performance, cost, and scalability needs</li><li>
Partner closely with IT, Security, Engineering, Operations, Legal, and Finance</li><li>
Support site IT buildouts, infrastructure scaling, and technology programs</li><li>
Drive cost optimization, supplier performance, and risk mitigation</li><li>
Monitor supplier KPIs and ensure compliance with commercial agreements</li></ul>
Primary Category Ownership (Based on Experience)<ul><li>
IT infrastructure hardware and services</li><li>
Networking equipment and network services</li><li>
Managed IT and support services</li><li>
System integrators and enterprise technology vendors</li></ul> 
Must Have<ul><li>
5+ years of experience in global supply management, strategic sourcing, procurement, or supply chain</li><li>
Demonstrated depth in IT infrastructure and/or technology services sourcing (e.g., networking, data center, managed services, cloud-adjacent services)</li><li>
Experience sourcing and negotiating services-based agreements, including SLAs, SOWs, and commercial terms</li><li>
Proven ability to own sourcing end-to-end (strategy, supplier selection, negotiation, and contract execution)</li><li>
Strong commercial and negotiation skills, particularly in vendor and services environments</li><li>
Experience partnering with IT, Security, Engineering, and Operations stakeholders</li><li>
Comfort operating in fast-paced, ambiguous, startup-style environments</li></ul>
Nice to Have<ul><li>
Experience sourcing managed IT services or network services</li><li>
Familiarity with vendor performance management and SLA enforcement</li><li>
Experience supporting multi-site or global IT infrastructure</li></ul>
Benefits &amp; Compensation<ul><li>
Salary Range: $150,000 &ndash; $220,000</li><li>
Bonus eligibility and equity package</li><li>
Health, dental, and vision insurance</li><li>
401(k) with company match</li><li>
Paid time off and holidays</li></ul>
Equal Opportunity Employer 
1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.</div>

Global Supply Manager, Infrastructure – IT Infrastructure & Services

TechUK

Job Title: Junior Programme Manager - Justice and Emergency ServicesLocation: London / HybridSalary: £28,000 - £33,000 per annum based upon experience plus discretionary bonus and comprehensive benefitsJob Type: Permanent, Full TimetechUK is the trade association which brings together people, companies and organisations to realise the positive outcomes of digital technology. With over 1100 members (the majority of which are SMEs) across the UK, techUK creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world.Role Purpose:The purpose of this role is to support techUK's Justice and Emergency Services Programme as well as providing an opportunity to work collaboratively with other techUK programmes to grow out specific portfolios of work including, but not limited to; modern slavery, future prisons, border security and counter terrorism. This position provides an opportunity to support the programme team to engage with senior level representatives from industry and Government to support the delivery of market engagement opportunities. This role would suit someone who is articulate and enthusiastic, with the drive to learn and grow professionally, with the ability to support the development of new policy and the delivery of projects and events. The role will lead cross cutting activity, primarily across law enforcement and prisons. The ideal candidate should have experience in admin, organising events and/or analysing policy. The successful candidate will demonstrate the capability to work across multiple workstreams, engaging with a variety of industry and government stakeholders, and will develop a good understanding of the opportunities and challenges facing the Justice and Emergency Services sector.This role requires someone who has strong communication skills, confidence, and drive to grow their own expertise and profile, as well as that of techUK.Key Responsibilities:<ul><li>Assist with the development, implementation and communication of techUK activities to deliver value for member companies</li><li>Assist in co-managing the Security and Public Safety SME Forum in collaboration with the National Security Programme</li><li>Support the development, implementation and management of the programme's work in the law enforcement, fire and rescue, and justice sectors, developing expertise in areas such as emerging technology, law enforcement data challenges, victim support and more</li><li>Assist with the set-up and execution of in-person and virtual events, briefings and meetings</li><li>Promote techUK activities through written insights, social media engagement and PR activities</li><li>Coordinate with the team to bring new companies into techUK membership</li><li>Liaise with other techUK teams to identify collaboration opportunities</li><li>Facilitate the management of relevant techUK forums and working groups alongside the JES Programme Manager, maintaining liaison with group members</li><li>Deputise for the Justice and Emergency Services Programme Manager in their absence and any other duties that might from time to time be required by the Head of Programme and the techUK Justice and Emergency Services Team</li></ul>Skills, Knowledge and ExpertiseEssential Knowledge and Experience:<ul><li>Strong interest in the use of technology in the Justice and Emergency Services sectors</li><li>Able to quickly build practical subject matter expertise</li><li>A self-motivated individual with a positive can-do approach who is comfortable working with competing demands and responding to tight deadlines</li><li>Good organisational skills and attention to detail</li><li>Excellent written and verbal communication skills with the ability to communicate technical and policy information effectively to a range of audiences</li><li>A team player who can manage relationships with a diverse range of stakeholders</li></ul>Desired knowledge and experience:<ul><li>Good high-level knowledge of technology and workings of the technology sector</li><li>Understanding of the economic, social and political environment, members' business sectors and business models, stakeholders and their drivers</li><li>Awareness and experience of using the tools and technologies techUK provides; including but not limited to Microsoft Office, CRM, mobile and home working software, web tools and social media</li></ul>Additional Information:This is a full time role based out of techUK's London offices, however techUK operates a flexible working policy.This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.The successful candidate must have permission to work in the UK prior to the commencement of employment.Please click APPLY to be redirected to our website to apply for this role.Candidates with experience of: Junior Programme Management, Policy Manager, Junior Programme Manager, Justice and Emergency Services, Justice Programme Manager, Policy, Public Policy, may also be considered for this role.

Junior Programme Manager - Justice and Emergency Services

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Junior Programme Manager - Justice and Emergency Services