technology services manager

Salt

Principal Consultant - Enterprise Tech & Cyber Technology (ServiceNow) Delivery Manager As a Technology Delivery Manager, you'll take ownership of a delivery team serving key enterprise clients across the region. Working closely with account and project leaders, you'll be responsible for ensuring seamless project execution, managing resources, and driving operational excellence across multiple engagements. Half of your time will be client-facing supporting implementations, advising on best practices, and ensuring every project delivers measurable business outcomes. The remainder will focus on empowering your team, refining delivery processes, and shaping the overall performance of the practice. Key Responsibilities <ul> <li>Lead end-to-end ServiceNow delivery across assigned client portfolios.</li> <li>Manage resource allocation, project scheduling, and utilization metrics.</li> <li>Ensure delivery quality, governance, and alignment to organizational standards.</li> <li>Support pre sales initiatives and act as a trusted advisor to clients.</li> <li>Coach, mentor, and support consultants and project managers within your team.</li> <li>Foster a collaborative, high performance, and growth oriented culture.</li> <li>Define and track KPIs to ensure delivery and financial targets are met.</li> <li>Collaborate with senior leadership to enhance delivery frameworks and methodologies.</li> </ul> Requirements <ul> <li>Bachelor's or Master's degree in IT, Engineering, or a related field.</li> <li>ServiceNow experience is not essential but highly advantageous.</li> <li>4+ years in a leadership or delivery management role within IT Consulting.</li> <li>Proven background in project governance, client engagement, and pre sales support.</li> <li>Excellent analytical, interpersonal, and communication skills.</li> <li>Hands on, proactive leadership style with a solutions driven mindset.</li> <li>Fluent in English (Arabic is a strong advantage).</li> </ul> Seniority Level Mid Senior level Employment Type Full time Job Function Consulting Industries Professional Services, IT Services, IT Consulting<img src="https://www.jobg8.com/Tracking.aspx?cfX0j3ddO%2bqtdfWdO1XfxD2JVgCZphdsh" width="0" height="0" />

Technology Delivery Manager

<div>Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Senior Manager
Job Description &amp; Summary
PwC Overview:
 
 
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services
 
 
PwC Middle East Overview:
 
 
Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond
 
 
Corporate Culture &amp; Working Environment:
 
 
Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table
 
 
As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events
 
 
Line of Service and Overview:
 
 
Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC&rsquo;s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems
Role Summary
The Enterprise Solutions Manager supports the Enterprise Architect in designing, packaging, and managing end-to-end technology managed services offerings across cloud, IT service management, security, infrastructure, and applications.
 
This role ensures that proposed solutions are technically sound, cost-effective, and aligned with client outcomes , while enabling delivery teams to operate efficiently under defined SLAs/XLAs.
Key Responsibilities
<ul><li>Solution Development
<ul><li>Support the Enterprise Architect in designing integrated managed services solutions across Cloud (IaaS, PaaS, SaaS), ITSM, Digital Workplace, Cybersecurity, Data &amp; AI, Applications (SAP, Oracle, Microsoft), and Network/Infrastructure.
</li><li>Prepare high-level and detailed solution designs , service catalogs, and technical scope documents for proposals and RFPs.
</li><li>Develop cost models and TCO/ROI justifications with guidance from architecture and finance teams.
</li></ul></li><li>Pre-Sales &amp; Proposal Support
<ul><li>Contribute to RFP responses , technical sections, and presentations.
</li><li>Engage with clients to gather requirements, clarify scope, and translate business needs into service capabilities .
</li><li>Assist in vendor and technology assessments to recommend the right stack for each deal.
</li></ul></li></ul>Technology &amp; Service Integration
<ul><li>Coordinate with tower leads (Cloud, Security, Apps, Infrastructure) to ensure solutions are integrated, scalable, and compliant .
</li><li>Document handover packages for delivery teams, ensuring smooth transition from design to operations.
</li><li>Support automation, AIOps, FinOps, and continuous improvement initiatives within the managed services model.
</li></ul><ul><li>Governance &amp; Standards
<ul><li>Help maintain solutioning standards, templates, and frameworks to ensure repeatable, quality offerings.
</li><li>Track emerging technologies (e.g., Agentic AI, cloud-native services) and recommend their inclusion in the portfolio.
</li></ul></li></ul>Qualifications &amp; Skills
<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field (Master&rsquo;s a plus).
</li><li>Strong understanding of ITIL-based service models and managed services frameworks .
</li><li>Solid knowledge across Cloud (AWS/Azure/GCP), ITSM, Security Operations, Application Platforms, and Digital Workplace.
</li><li>Familiarity with TCO/ROI modeling, automation frameworks (AIOps/FinOps), and multi-vendor ecosystems.
</li><li>Strong communication and client-facing skills ; able to work with technical and business stakeholders.
</li><li>Certifications such as ITIL, Cloud Architect (AWS/Azure/GCP), and TOGAF, are advantageous.
</li></ul>Minimum years experience required
<ul><li>10&ndash;15 years of experience in IT solution design, service management, or technology pre-sales.
</li></ul>Additional application instructions
<ul><li>N/A
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 32 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date</div>

Enterprise Solutions Manager – Technology Managed Services

Pearson

<div>The Technology Readiness Manager would support 1-3 school assessment contracts.
The Technology Readiness Manager (TRM) is&hellip; accountable for E2E readiness, covering data, communications, and system setup. Acting as vital piece between technical teams and Program Delivery, TRMs ensure each program is accurately configured. Their involvement helps drive the smooth and timely execution of all technology dependent activities.
Delivery Lead Roles are responsible for the backlog and fulfilment of work, measuring maturity, and continuous improvement. Involved in the day-to-day management of work and alignment to standard processes and common practices.
Key Responsibilities:
Supporting and reviewing project schedules
Creating and monitoring workflow JIRAS for product and project groups
Capturing, reviewing, and approving requirements
Configuration of ADAM and LaunchPad
Completing production readiness
Technology escalation
Technology financial forecasting
Primary contact for Technology related issues or questions
Customer Facing &ndash; Revenue generating
Applications will be accepted through October 31, 2025. This window may be extended depending on business needs.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $85,000 - $95,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Service Owner
Job Family: TECHNOLOGY
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 20868
\#location</div>

Technology Readiness Manager

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