technology services manager

Pfizer

<div><div>Why Patients Need You</div><div>
Technology impacts everything we do. Pfizer&rsquo;s digital and &lsquo;data first&rsquo; strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.</div><div></div><div>
The Digital and Technology Business Service Manager is a technology-focused Digital professional who works in close partnership with the Digital &amp; Technology Leads from countries / clusters to maximize the business value of investments by managing country operations and driving deployment and adoption of regional and global technology solutions and services. This position is responsible for supporting the business in the assigned market or cluster of markets including both Head Office and Field Force colleagues in the MERA-ST region (Middle East, Russia, Africa, Saudi Arabia, Turkey). The Business Services Manager (BSM) works in a collaborative, creative and flexible way to manage change and plans and executes technology initiatives and projects within the market or market cluster. The BSM manages daily operations and escalations and serves a vital role in ensuring client satisfaction for Digital &amp; Technology services and solutions.</div><div></div><div>
What You Will Achieve</div><div>
In this role, you will:</div><ul><li><div>
Partner with Pfizer Digital &amp; Technology and market contacts to operationalize change management plans and deliver solutions effectively and efficiently.</div></li><li><div>
Serve as a liaison between global program teams / service owners, Pfizer Digital &amp; Technology teams and local market stakeholders.</div></li><li><div>
Own accountability for change management, cascading communications and support services escalations.</div></li><li><div>
Track adoption / Customer Satisfaction metrics at market levels using internal market dashboards / scorecards.</div></li><li><div>
Collaborate with other Digital &amp; Technology teams to resolve cross-functional service and support issues and escalate when needed.</div></li><li><div>
Ensure systems and operations act in accordance with global and local policies and compliance rules.</div></li><li><div>
Provide audit support for local applications and continuous preparation</div></li><li><div>
Understand client&rsquo;s operational needs and how to make them reality through Pfizer Digital &amp; Technology offerings and service providers.</div></li><li><div>
Analyze business requests to determine how best to create successful resolution and direct the request to the appropriate internal digital teams.</div></li><li><div>
Provide guidance / training to business colleagues on how to maximize the use of local / global digital &amp; technology capabilities and drive business outcomes using AI.</div></li><li><div>
Be a catalyst for driving reinvention for growth &amp; efficiency using AI that goes beyond transformation.</div></li><li><div>
Demonstrate a strong curiosity for technology innovation and be an early adopter role model for AI capabilities.</div></li><li><div>
Be driven by a speed to value mindset underpinned by proof points embedded in rapid prototypes.</div></li><li><div>
You understand the lifecycle of projects like how it&rsquo;s managed and reviewed, how company audits work, and how information security and risk management are handled.</div></li></ul><div></div><div>
Here Is What You Need</div><ul><li><div>
Bachelor&rsquo;s degree or similar in Science, Technical, Engineering or Business-related discipline is a minimum requirement.</div></li><li><div>
Relevant experience of 7-12 yrs in Information Technology or in the pharmaceutical / life sciences industry is preferred.</div></li><li><div>
Extensive proven experience in large IT organizations.</div></li><li><div>
IT Service Management qualifications e.g. ITIL (desired)</div></li><li><div>
Experience in working and collaborating with cross-functional / matrix teams.</div></li><li><div>
Strong communication and collaboration skills.</div></li><li><div>
Good understanding of the software development lifecycle methodologies.</div></li><li><div>
Fluency in written and oral business English is essential.</div></li><li><div>
This is a J070 role.</div></li></ul><div></div><div>
Organizational Relationships</div><ul><li><div>
The candidate must be based in a country in the MERA (Middle East, Russia, Africa) region.</div></li><li><div>
The Digital and Technology Business Services Manager will report to the Senior BSM Manager in the region.</div></li><li><div>
There will be frequent interaction with commercial colleagues in the Business Units.</div></li><li><div>
Teamwork with other BSM, Digital &amp; Technology Lead, Service Delivery Mangers, solutions enablement &amp; delivery organizations (Creation Centers) and Risk Management and Compliance will also be frequent in this role.</div></li><li><div>
There will be interaction with External Support Vendors and management companies.</div></li></ul><div></div><div>
Non-Standard Work Schedule, Travel Or Environment Requirements</div><ul><li><div>
Digital &amp; Technology is a 7x24x365 operation. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours.</div></li><li><div>
Some travel maybe required &ndash; less than 10%.</div></li></ul><div></div><div>
EEO (Equal Employment Opportunity) &amp; Employment Eligibility</div><div>
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.</div><div><br>
<br>
Work Location Assignment: Hybrid</div><div></div><div>
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</div><div></div>
Information &amp; Business Tech</div><div></div>

Digital & Technology Business Services Manager, MERA - ST Region

Concentrix

<div><div><div><p><b>Information Technology
</b></p></div><div><div><div><b>Location</b></div><div>
Giza, Egypt</div></div></div><div></div><div><p><br>
Job Title:</p>
Global IT Service Delivery Manager<p>
Job Description</p>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<br>
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<br>
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.<br>
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<br>
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<br>
Join us and be part of this journey towards greater opportunities and brighter futures.<div>
An IT Service Delivery Manager&rsquo;s primary focus is on building strong and mutually beneficial relationships with their assigned clients, as well as those within the Concentrix Organization. They serve as the client's primary conduit into the Concentrix IT organization, whether that be for new business, change, growth, projects or incidents. They ensure the client&rsquo;s IT needs and goals are aligned with the Concentrix business.</div><p><b>
Responsibilities</b></p><ul><li>
Serve as the primary Concentrix IT contact for the client, ensuring satisfaction and acting as their advocate within the organization.</li></ul><ul><li>
Deliver exceptional customer service and maintain strong, proactive communication between the client and internal teams.</li><li>
Build and nurture relationships with clients to support retention and identify new business opportunities.</li><li>
Collaborate across internal teams (e.g., PE, DPE, IT, Security, PMO) to ensure seamless IT service delivery.</li><li>
Manage all client IT communications, including conflict resolution, outage updates, and compliance with deliverables and budgets.</li><li>
Lead incident and outage management for Severity 1 &amp; 2 issues, including 24/7 on-call support and escalation coordination.</li><li>
Ensure timely delivery of Root Cause Analyses (RCAs) within 48&ndash;72 hours and drive continuous improvement based on incident trends.</li><li>
Oversee the execution of IT initiatives, ensuring alignment with timelines, budgets, and quality standards.</li><li>
Track and report on outages, projects, changes, and growth across the client account.</li><li>
Lead and document client meetings (daily, weekly, monthly), ensuring follow-up on action items.</li><li>
Drive change management efforts focused on client and Concentrix requirements, with an emphasis on cost efficiency.</li><li>
Ensure compliance with contractual obligations, including security, audits, BCDR, and reporting standards.</li><li>
Identify and implement IT cost optimization opportunities without compromising service quality.</li><li>
Support transitions and ramp-ups in collaboration with the transition manager.</li><li>
Contribute to strategic planning by identifying solution opportunities and helping define requirements based on account complexity and long-term goals</li></ul><p><b>
You&rsquo;ll Need To Have:</b></p><ul><li>
Minimum 5 years of proven experience in IT service delivery or related roles.</li><li>
Previous call/contact center experience is a must, with a strong understanding of service delivery in that environment.</li><li>
Excellent communication skills in English and native language, with strengths in listening, negotiation, and presentation.</li><li>
Demonstrated ability to manage multiple projects, resolve conflicts, and influence stakeholders across all levels.</li><li>
Proven track record in delivering client-focused solutions and optimizing IT costs without compromising quality.</li><li>
High level of professionalism, attention to detail, and commitment to continuous improvement and customer satisfaction.</li></ul><p>
Location:</p>
EGY Cairo Egypt-Smart Village Building B2110<p>
Language Requirements:</p>
English (Required)<p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Global IT Service Delivery Manager

Boeing

<p></p><div><p>At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.</p><p><b>
Information Technology Manager Microservices and Digital Thread Development</b></p><p></p><p><b>
Overview</b></p><p>
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing&rsquo;s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company&rsquo;s core values of safety, quality and integrity.</p><p></p><p><b>
Technology for today and tomorrow</b></p><p>
The Boeing India Engineering &amp; Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&amp;D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.
</p><p></p><p><b>People-driven culture</b></p><p>
At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts &ndash; enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people&rsquo;s careers and being thoughtful about employee wellbeing.
</p><p>With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.</p><p></p><p><b>
About Position / Position Summary</b></p><p>
The Boeing Company is seeking a <b>Development Team</b> <b>Manager </b>to join Information Digital Technology and Security (IDT&amp;S)&rsquo;s Enterprise Artificial Intelligence &amp; Data (EAI&amp;D) team in <b>Bangalore, IN </b>as a Microservices and Digital Thread Development Team Manager.</p><p></p><p>
This Development Team Manager will lead a team of Architects, Developers, Product Managers and Scrum Masters to deliver strategic new business capabilities and modernization required to secure Boeing&rsquo;s future. Success in this role will be achieved by understanding both the needs of our business stakeholders and those of the team, and driving the right strategy, priority, and problem-solving to deliver sustainable value.</p><p></p><p>
This role requires savvy stakeholder management, sharp execution, and the right mindset to foster trust, excitement, and continuous learning in the team. This role will be accountable for finance, delivery, and people management and will operate in an Agile environment. This role will define and measure its success via Objectives &amp; Key Results (OKRs) and Key Performance Indicators (KPIs).</p><p></p><p>
The ideal candidate will come with experience delivering real business value using technologies not limited to Microservices, Knowledge Graph, Application Programming Interfaces, running in containerized cloud environments. You will be supported by world-class tools and expert teams specializing in data, automation, and artificial intelligence (AI) to help you succeed.</p><p></p><p>
This role will be based out of Bengaluru, India.</p><p></p><p><b>
Position Responsibilities:</b></p><ul><li>
Manages and integrates employee activities across Information Technologies including infrastructure design and administration, application analysis and design, information management, architecture, computing security, computing project support and/or process analysis.</li><li>
Develops and executes project and process plans, implements policies and procedures and sets operational goals.</li><li>
Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.</li><li>
Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.</li><li>
Provides oversight and approval of technical approaches, products and processes.</li><li>
Manages and provides developmental opportunities for employees.</li></ul><p></p><p>
Employer will not sponsor applicants for employment visa status.</p><p></p><p><b>
Basic Qualifications (Required Skills/Experience):</b></p><ul><li>
A Bachelor&rsquo;s degree or higher is required as a BASIC QUALIFICATION</li><li>
Demonstrated 3+ years&rsquo; experience leading software development teams as a Product Manager, Product Owner, or People Manager</li><li>
Demonstrated 10+ years&rsquo; experience in a design, development, or implementation role solving business problems</li><li>
Demonstrated 3+ years&rsquo; experience delivering business solutions that use Microservices and APIs for data management and movement.</li><li>
Fluency in Product Management necessities not limited to strategic planning, product roadmap, user experience and adoption, and managing delivery in an Agile environment</li><li>
Advanced Stakeholder communication and management skills, including demonstrated experience with Executive communications and liaison with business teams</li></ul><p></p><p><b>
Preferred Qualifications (Desired Skills/Experience) :</b></p><ul><li>
Experience convincing stakeholders on product decisions that leverage microservices architectures &amp; APIs to keep pace with business demand and resiliency needs</li><li>
Practical understanding of how knowledge graph / ontology technology is used to manage data and its relationships at Enterprise scale.</li><li>
3+ years experience delivering business solutions using Public Cloud (ex. AWS, Azure) and/or Public Cloud certification</li></ul><p></p><p><b>
Typical Education &amp; Experience:</b></p><ul><li>
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 13 Plus years' related work experience or Master&rsquo;s Degree with 12+ years of experience with an equivalent combination of education and experience
</li></ul><p></p><p><b>Relocation:</b></p><p>
This position does offer relocation within INDIA.</p><p><br>
Applications for this position will be accepted until <b>Nov. 17, 2025</b></p><b><br>
Export Control Requirements: </b>This is not an Export Control position.<p><b><br>
Education
</b></p><p>Bachelor's Degree or Equivalent Required</p><p><b>
Relocation
</b></p><p>This position offers relocation based on candidate eligibility.</p><p><b>
Visa Sponsorship
</b></p><p>Employer will not sponsor applicants for employment visa status.</p><p><b>
Shift
</b></p><p>Not a Shift Worker (India)</p><p><b><br>
Equal Opportunity Employer:</b></p><p>
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.</p><p>
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world&rsquo;s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.</p></div>

Information Technology Manager (Microservices and Digital Thread Development )

Hays Technology

<p>We're seeking a Programme Manager to lead a regulatory risk and control initiative aimed at enhancing Payments Controls across Markets Operations. You'll drive cross-functional working groups, produce high-quality communications, and engage with senior stakeholders and regulators. The role involves analysing risks, documenting business requirements, and ensuring robust change risk management. <br><br><strong>Hybrid working - </strong>3 day a week in London Based</p><p><strong>Duration - </strong>initial 6 months</p><p><strong>Rate -</strong> up to 800pd inside ir35 via umbrella</p><p><br> <strong>Key Responsibilities</strong></p><ul><li>Manage technology programmes and multiple teams (5-6).</li><li>Lead workshops and drive stakeholder engagement.</li><li>Oversee technology implementation and UAT.</li><li>Draft business requirements and support functional design.</li><li>Ensure regulatory, audit, and risk commitments are met.</li><li>Use Jira and Confluence for governance and tracking.</li></ul><p><strong>Essential Skills</strong></p><ul><li>Strong stakeholder management and problem-solving.</li><li>Familiarity with controls and risk frameworks.</li><li>Experience in payments (ideal) or technology implementation.</li><li>Knowledge of operations risk and technology hybrid environments.</li></ul><p><br><br>If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV</p><p>Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)</p>

Technology Programme Manager - Payment Controls

Cruise Planners

<div><p>Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry&rsquo;s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.</p><p></p><p><b><i><br>
**</i></b><b>Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa</b><b><i>**</i></b></p><p></p><p><b><br>
Job Summary</b></p><p></p><p><br>
The Technology Resource Manager will function within the Technology department and be responsible for the strategic planning, allocation, and development of human capital. This role serves as a liaison between the Technology team and Human Resources to ensure optimal staffing and talent management. This role involves aligning Technology department capabilities with project demands and organizational objectives, while championing a culture of accountability and growth.</p><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Workforce Planning &amp; Resource Allocation</li><li><div><ul><li>
Collaborate with department leadership and project managers to forecast future resource needs and ensure the company has the capacity to meet upcoming project demands</li><li>
Work with department leadership to assign personnel to projects based on their skills, experience, availability, and project requirements to ensure optimal utilization and prevent employee burnout</li><li>
Manage resource conflicts and advise department leadership on staffing issues or shortages</li><li>
Backfill responsibilities for dedicated processes</li></ul></div></li></ul><ul><li>
Talent Management &amp; Development</li><li><div><ul><li>
Partners with HR on talent acquisition strategies, including recruiting and interviewing technology resources for both full-time and contractual positions</li><li>
Will work with a resource&rsquo;s direct supervisor during the review process</li><li>
Responsible for salary reviews to ensure technology resources are competitively compensated based on performance</li></ul></div></li></ul><ul><li>
Strategic Collaboration &amp; Communication</li><li><div><ul><li>
Act as liaison between Technology and HR for staffing decisions (acquisition and termination)</li><li>
Utilize data analytics and reports (from ActivTrak) to inform data-driven decisions related to staffing and retention</li></ul></div></li></ul><ul><li>
Resource Compliance</li><li><div><ul><li>
Manage contractor hour submissions by comparing them with hours tracked within productivity software (ActivTrak)</li><li>
Will be subject matter expert for HR technology systems (Rippling for PTO, ActivTrak for productivity) thus ensuring effective utilization and data accuracy</li><li>
Will work with HR and a resource&rsquo;s direct supervisor to resolve any productivity conflicts</li></ul></div></li></ul><p><i>
The items listed above are intended to provide an overview of the essential functions of the job.</i></p><p><i>
This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.</i></p><p></p><p><b><br>
Competencies</b></p><ul><li>
Ability to work in a team environment to solve resource challenges</li><li>
Proven experience in a human resource role with focus on technology resource management</li><li>
Strong interpersonal, communication, problem-solving, and resource management skills</li><li>
Familiarity with ActivTrak software a plus</li></ul><p><b>
Requirements</b></p><ul><li>
Bachelor&rsquo;s Degree or equivalent experience</li><li>
3+years of relevant experience</li></ul><p><b>
This is a hybrid role (Remote: Mondays and Fridays, Onsite: Tuesdays, Wednesdays and Thursdays)</b></p><p></p><p><i><br>
Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.</i></p></div>

Technology Resource Manager - (Hybrid)

Peraton

<div><b>About Peraton</b><br>
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.<br>
<br>
<b>Program Overview</b><br>
<br>
<b>About The Role</b><br>
<br>
<b>Peraton</b> is seeking a forward-thinking<b> Enterprise IT </b>Services SME to join our team of qualified, diverse professionals. This role can be based remotely within the U.S.
<br>
<br>
At Peraton, we deliver solutions that protect our nation and drive mission success across defense, intelligence, space, civilian, health, and state and local markets. Our employees are united by a shared purpose-to solve the toughest challenges through innovation, integrity, and collaboration.
<br>
<br>
<b>Day to Day Responsibilities:</b>
<br>
<br>
<ul><li>Lead a team of IT engineers and specialists supporting enterprise messaging, authentication, mobility, and cloud services.
</li><li>Manage the technical assessment, design, and deployment of enterprise-level IT solutions.
</li><li>Ensure team structure is cohesive, high-performing, and aligned to organizational objectives.
</li><li>Provide advanced technical consulting and guidance on troubleshooting, system management, tuning, and solution optimization.
</li><li>Promote knowledge sharing, standardization, and process improvement across teams.
</li><li>Deliver high-quality IT services through integration of people, processes, and technology following industry best practices.
</li><li>Maintain current knowledge of hardware, software, and cloud technologies relevant to enterprise operations.
</li><li>Lead the research, testing, documentation, and implementation of new technologies and operational improvements.
</li><li>Support after-hours maintenance and participate in on-call rotation as required.
</li></ul><br>
<b>Qualifications</b><br>
<br>
<b>Basic Qualifications:</b>
<br>
<br>
<ul><li>Bachelor's degree in Computer Science, Information Systems, or a related discipline (or equivalent experience) and 12 years experience or high school diploma/equivalent and 16 years experience
</li><li>Minimum of 4-5 years of experience with Windows Active Directory administration.
</li><li>Minimum of 4-5 years of experience with Microsoft Messaging products (Exchange 2016 or later).
</li><li>2-3 years of experience in Microsoft 365 administration.
</li><li>Demonstrated experience leading and supervising technical teams.
</li><li>Proficiency in automation, programming, and scripting (PowerShell required; API, JSON, and Python preferred).
</li><li>Experience with enterprise monitoring and management tools (e.g., Microsoft System Center Operations Manager).
</li><li>Strong written and verbal communication skills.
</li><li>Ability to apply configuration management and quality control best practices.
</li><li>Must be able to provide after-hours and on-call support as needed.
</li><li>U.S. Citizenship required; must be able to obtain a Public Trust clearance
</li></ul><br>
<b>Preferred Qualifications:</b>
<br>
<br>
<ul><li>Experience working in large-scale enterprise or government IT environments.
</li><li>Strong problem-solving and analytical skills with a focus on continuous improvement.
</li><li>Proven ability to operate effectively in a collaborative, cross-functional setting.
</li></ul><br>
<b>SCA / Union / Intern Rate or Range</b><br>
<br>
<b>Details</b><br>
<br>
Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
<br>
<br>
<b>EEO:</b> Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</div>

Enterprise IT Services SME

Jazeera Airways

<p></p><div><p>Jazeera Airways is seeking a Technical Services Manager who will be responsible for overseeing all technical support, airworthiness, and engineering compliance functions to ensure the safe, efficient, and cost-effective operation of the airline&rsquo;s fleet. The role involves leading the Technical Services team in maintaining compliance with Kuwait DGCA regulations, optimizing fleet performance, managing technical documentation, and supporting maintenance planning and reliability programs.</p>
<p><b>
Responsibilities and Duties:</b></p>
<ul>
<li>Provide technical support, operational decision-making, and cost optimization to ensure best-in-class fleet performance.</li>
<li>Oversee the Fleet Reliability Program, ensuring continuous surveillance of aircraft health and close coordination with reliability and maintenance teams.</li>
<li>Ensure the Aircraft Maintenance Program (AMP) is reviewed, updated, and maintained in compliance with Kuwait DGCA regulations and manufacturer documentation.</li>
<li>Monitor and ensure timely implementation of Airworthiness Directives (ADs), Service Bulletins (SBs), and modification requirements.</li>
<li>Develop and maintain cost&ndash;benefit analyses for Service Bulletins, modifications, and engineering projects to ensure optimal resource allocation.</li>
<li>Administer and evaluate modifications and engineering changes, ensuring their compliance with airworthiness requirements.</li>
<li>Ensure the Mass &amp; Balance Statements accurately reflect aircraft configuration and status.</li>
<li>Liaise with manufacturers, suppliers, and maintenance providers to address technical issues and ensure effective communication flow.</li>
<li>Oversee the issuance and renewal of Certificates of Airworthiness, ensuring ongoing compliance with DGCA and regulatory requirements.</li>
<li>Lead the development and implementation of technical policies and procedures aligned with company safety and quality standards.</li>
<li>Support the implementation of Quality Management Systems (QMS), Safety Management Systems (SMS), and Compliance Monitoring processes.</li>
<li>Develop and deliver training programs for Technical Services personnel to maintain competency and regulatory awareness.</li>
<li>Participate in maintenance contract negotiations, ensuring clarity, compliance, and cost efficiency.</li></ul><br>
<p><br>
<b>Requirements and Qualifications:</b></p>
<ul>
<li>Engineering degree from aeronautical, mechanical, electrical, electronic, avionic or other studies relevant to the maintenance and continuing airworthiness of aircraft/aircraft components and / or DGCA / EASA license in either Airframe and Power plant category or avionics category.</li>
<li>Minimum 10 years of relevant work experience combining aircraft maintenance, continuing airworthiness management (engineering), or regulatory oversight out of which at least 3 years in managerial position.</li>
<li>In-depth knowledge of DGCA regulations, AOC contents, operations specifications, and other applicable standards.</li>
<li>Proficient in QMS, SMS, AVSEC, Human Factors (HF), and engineering documentation systems.</li>
<li>Familiarity with KCASR 1, Part-66 Appendix III Level 1 General Familiarization training requirements.</li>
<li>Proficiency in airline ERP systems and aviation maintenance applications (preferably AMOS).</li>
<li>Strong decision-making abilities, and effective problem solving and negotiations skills.</li>
<li>Excellent command of English, both written and spoken.</li></ul></div><p></p>

Technical Services Manager

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