technology support analyst

Fenwick & West

<div><p><b>Job Description Summary:</b></p>
Fenwick is seeking a Temporary IT Service Support Analyst in our Santa Monica office location. Under direct supervision of the Associate Director, IT Service, the analyst provides first-line investigation and diagnosis of incidents using the incident management process. The Service Support Analyst acts as the first point of contact between IT and the end-user. The qualified candidate will navigate computer hardware issues, challenges with our operating and network systems, in addition to navigating issues that are affecting our various applications and proactively finding solutions and workaround for these various issues.
<br>
<br>
This is a 100% onsite position. The work schedule for this role will be 40 hours per week (non-exempt), Monday - Friday, from 9:00 am - 6:00 pm.<p></p><p><b>
Job Description:</b></p><ul><li>
Provide computer, network and software support to the end-user community via telephone, email, remote-access, or in-person.</li><li>
Install or relocate computers systems, including monitors and printers.</li><li>
Install application software based on corporate standards and end-user requirements.</li><li>
Coordinate conference setups in conjunction with the Facilities department and the Professional Development department.</li><li>
Participate in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects.</li><li>
Monitor and maintain loaner notebook computer inventory.</li><li>
Diagnose and repair computer hardware and contact vendor when necessary.</li><li>
Other duties as assigned</li></ul><p></p><p><b>
Desired Skills &amp; Qualifications</b></p><ul><li>
Strong interpersonal skills and an ability to work and support end-users in a fast-paced and deadline-driven environment with courtesy and tact.</li><li>
Experience working with variety of computer desktop and notebook hardware, including printers, monitors, cabling and connectors for networking and peripherals.</li><li>
Experience with Service Desk ticket tracking and management software.</li><li>
Experience with video conference applications/equipment, and remote meeting technologies (specifically with Webex, Zoom and MS Teams).</li><li>
Knowledge of Microsoft applications and Windows desktop operating system</li><li>
Ability to work under pressure and effectively prioritize multiple tasks.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to deal responsibly with sensitive and confidential information in a discreet and secure manner.</li><li>
Ability to work in a team environment.</li><li>
Ability to understand the business&rsquo; objectives and that the end user&rsquo;s problem affects the business.</li></ul><p>
Reporting to the Associate Director of IT Service, the ideal candidate will have a minimum of 1 year of experience in a customer service role dealing directly with end-users and 2+ years of experience in using computer hardware and software focused on Microsoft technologies. Experience supporting end-users in an office environment utilizing current LAN technology and network printing.</p><p></p><p><b><br>
Benefits and Compensation Details:</b></p><p></p><p>
At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing. Except as otherwise required by law, temporary employees are generally not entitled to these benefits.</p><p></p><p>
The anticipated range for this position is:</p>
$76,000 - $107,500<p></p><p>
Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.</p><p></p><p>
A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.</p></div>

Temporary IT Service Support Analyst

ENGIE

<div></div><div><div><div><div><div><div>This is a <b>CONTRACT POSITION.</b></div>
<div><b>
Your employment will be held by a third-party company of ENGIE&rsquo;s choosing.</b> Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.</div><br>
<p></p>
<div><b>
Duration:</b></div>
<ul>
<li> One Year</li></ul><br>
<div></div>
<div><b>
Compensation:</b></div>
<ul>
<li>Pay Rate: $85.00/hr.</li></ul><br>
<div></div>
<div><b>
Location:</b></div>
<ul>
<li>Houston, TX</li></ul><br>
<p></p>
<div><b>
What You Can Expect</b></div>
<div>
The Consultant, ETRM Project Support will play a critical role in ensuring a smooth transition from Aligne to Orchestrate by providing day-to-day production and operational support. Working closely with the Senior Business Analyst, this role will support users, troubleshoot issues, coordinate project activities, and maintain key documentation to keep the implementation running effectively.</div>
<div>
This is a hands-on, cross-functional role supporting Middle Office, Back Office, and Accounting stakeholders in a dynamic, fast-paced environment.dd your three to five sentence paragraph</div><br>
<div></div>
<ul>
<li>Provide daily production and operational support for the Orchestrate ETRM system</li>
<li>Troubleshoot system, process, and data issues; escalate complex issues as needed</li>
<li>Support user activities across Middle Office, Back Office, and Accounting</li>
<li>Assist with User Acceptance Testing (UAT), including test execution and defect tracking</li>
<li>Maintain and update:</li>
<li>Reference data and configuration items</li>
<li>Process and system documentation</li>
<li>Coordinate project activities including:</li>
<li>Meetings, workshops, and stakeholder follow-ups</li>
<li>Task tracking and status updates</li>
<li>Manage and maintain:
<ul><li>Requirements logs</li>
<li>Change logs</li>
<li>Decision registers</li>
</ul></li><li>Prepare meeting agendas, capture notes, and track action items</li>
<li>Support the Senior Business Analyst with:</li>
<li>Business analysis and validation activities</li>
<li>Development of training materials and user support documentationullets Start Here</li></ul><br>
<div></div>
<div><b>
What You&rsquo;ll Bring</b></div>
<ul>
<li>Bachelor&rsquo;s degree in Business, Finance, Information Systems, or related field (or equivalent experience)</li>
<li>Experience supporting ETRM systems (strongly preferred; power or renewables experience highly desirable)</li>
<li>Strong analytical, troubleshooting, and problem-solving skills</li>
<li>Experience with:
<ul><li>UAT coordination and defect tracking</li>
<li>Data analysis and system validation</li>
</ul></li><li>Ability to manage multiple priorities and coordinate across stakeholders</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong organizational skills with attention to detail</li>
<li>Experience working in Agile or project-based environments is a plus</li></ul><br>
<div></div>
<div><b>
Additional Details</b></div>
<ul>
<li>This role is eligible for our hybrid work policy
</li><li>Must be willing and able to comply with all ENGIE ethics and safety policies</li></ul><br>
<div></div>
<div><b>
Why ENGIE?</b></div>
<div>
ENGIE North America isn&rsquo;t just participating in the Zero-Carbon Transition, we&rsquo;re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.<br>
</div><div></div><div>At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.</div><br>
<div></div>
<div><b>
Join us and be part of the adventure!</b></div><br>
<div></div>
<div>
ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.</div><br>
<div></div>
<div>
If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.</div><br>
<div>
</div><div>We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.</div><br>
<div></div>
<div>
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.</div><br>
<div></div>
</div></div></div></div><div></div><div><div><div><div>Business Unit: Supply &amp; Energy Management
</div></div></div></div><div><div><div><div>Division: BP USA
</div></div></div></div><div><div><div><div>Legal Entity: ENGIE North America Inc.
</div></div></div></div><div><div><div><div>Professional Experience: Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div>Education Level: Bachelor's Degree
</div></div></div></div><div><div><div><div>Company Name: ENGIE North America
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why this matters to us</b></h3>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div>

ETRM Support Analyst

Peraton

<div><div><h5 class="jobSectionHeader"><b>About Peraton</b></h5>
<p>Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world&rsquo;s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we&rsquo;re keeping people around the world safe and secure.</p>
</div><div><h5 class="jobSectionHeader"><b>About The Role</b></h5>
<div><p>Join a mission-focused team supporting critical national security and space operations missions. As a Mid-Level Special Technical Operations (STO) Analyst, you will support the planning, coordination, and execution of compartmented operations while assisting with the integration of emerging capabilities across the customer enterprise.</p><br>
<p></p><p>In this role, you will contribute to operational reporting, mission planning, and cross-organizational coordination efforts that support space and multi-domain operations. You will work closely with operational teams, mission partners, and acquisition organizations to ensure mission requirements are understood and effectively communicated.</p><br>
<p></p><p>The ideal candidate possesses experience supporting space operations, Intelligence Community missions, or Special Technical Operations activities and demonstrates strong analytical, communication, and coordination skills.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Support STO operational planning, coordination, and reporting activities.</li>
<li>Assist with the management and tracking of Alternate Compensatory Control Measures (ACCM).</li>
<li>Prepare operational briefings, reports, and decision-support products.</li>
<li>Coordinate with mission partners to support planning activities across operations centers.</li>
<li>Provide feedback on operational procedures, capabilities, and system performance.</li>
<li>Support system integration, automation initiatives, exercises, and operational assessments.</li>
<li>Identify and document operational risks, intelligence gaps, and mission impacts.</li>
<li>Collaborate with stakeholders across the customer enterprise to support mission objectives.</li>
<li>Work full-time onsite at a government facility at Aurora, CO</li>
</ul><p><b>Position is contingent upon award</b></p>
</div></div><div><h5 class="jobSectionHeader"><b>Qualifications</b></h5>
<div><h3 class="jobSectionHeader"><b>Required Qualifications</b></h3>
<ul><li>Minimum of 12 years w/o a degree or 10 years with AS/AA or 8 years with BS/BA or 6 years with MS/MA or 3 years with PhD</li>
<li>Experience supporting operational planning, mission coordination, or intelligence activities.</li>
<li>Experience working within the Intelligence Community, Department of Defense, or national security environment.</li>
<li>Active TS/SCI clearance with adjudicated Polygraph.</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience supporting space operations or multi-domain missions.</li>
<li>Familiarity with ACCM programs and handling classified information.</li>
<li>Experience developing operational procedures, checklists, or reports.</li>
<li>Knowledge of space domain awareness, space threats, or space surveillance operations.</li>
<li>Strong written and verbal communication skills.</li>
</ul><p><b>Worklocation:</b></p>
<ul><li>Aurora CO</li>
</ul></div></div><div><h5 class="jobSectionHeader"><b>Details</b></h5>
<div><p><b>Target Salary Range:</b> $135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual&rsquo;s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.</p>
</div><div><p><b>Benefits Statement:</b> Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.</p>
</div><div><p><b>Application Statements:</b> The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.</p>
</div><p><b>EEO:</b> Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</p></div></div><div></div>

Special Technical Operations (STO) Analyst - Intermediate

Scope Investment

<h2><strong>About the Role</strong></h2><p> </p><p>You will deliver reliable first-line IT support, maintain a stable and secure infrastructure, and drive measurable improvements in IT service adoption across the business. This is a hands-on, people-facing role where your communication skills and technical expertise will make a direct impact every day.</p><p> </p><h2><strong>What You'll Do</strong></h2><p> </p><ul><li>Provide first-line support for hardware, software, and network issues (laptops, desktops, mobile phones, printers, and peripherals)</li><li>Troubleshoot and resolve issues related to Windows OS, MS Office, DNS, DHCP, and TCP/IP</li><li>Manage and fulfill service requests through ITIL-aligned service management processes</li><li>Maintain IT asset records and documentation with high accuracy</li><li>Collaborate with internal teams to identify recurring issues and implement lasting fixes</li><li>Support IT onboarding and drive user adoption of technology tools</li><li>Continuously upskill to stay current with evolving technologies.</li></ul><p> </p><h2><strong>What You Bring</strong></h2><p> </p><ul><li>Minimum 7 years of experience in IT support or service delivery</li><li>Strong working knowledge of Windows environments, MS Office, and core networking protocols</li><li>Experience with ITSM frameworks and tools (ITIL certification or practice knowledge required)</li><li>Relevant certifications such as CCNA, MCP, MCSA, MCITP, or MCSE are highly preferred</li><li>UAE work experience is essential</li><li>Excellent communication and customer service skills</li><li>Proven ability to manage multiple priorities under pressure with a detail-oriented mindset.</li></ul><p> </p><h2><strong>Nice to Have</strong></h2><p> </p><ul><li>Bachelor's degree in Computer Science, IT, Networking, or related field</li><li>Arabic language skills</li><li>Valid UAE driver's license</li><li>Experience in F&amp;B or Retail environments</li><li>GCC, Egypt, or Morocco market experience</li><li>Immediate availability</li></ul><p> </p><h2><strong>Why Join Us?</strong></h2><p> </p><p>You'll be joining a team that values technical excellence, continuous learning, and genuine collaboration. If you take pride in keeping things running, communicating clearly, and growing your skills, this is the role for you.</p><p> </p><p>Apply now and help us build an IT experience our teams can rely on.</p>

IT Service Delivery Analyst

Tulane University

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The User Services Analyst II provides prompt, courteous, and helpful user support to the Tulane University community. The User Services Analyst II executes their responsibilities by providing comprehensive on-site support, concise and relevant phone help, efficient remote desktop interface, and/or second level Windows or Mac support. The User Services Analyst II contributes to the comprehensive tracking and reporting on problems trends while inputting into the creation of support systems. The USA II collaborates with other IT analysts an IT staff to implement services, deliver user education resources, and identify appropriate technology solutions. The User Services Analyst II must possess the strong technology, leadership, and communication skills required to assist the Associate Director of Technical Support and Assistant VP of Enterprise Services in meeting the core goals of customer service and technical support.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  QUALIFICATIONS
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualification
  <br/>
  <br/>
 </strong>
 2 years&rsquo; experience working in a Windows and Macintosh operating system desktop software and support environment.
 <br/>
 <br/>
 1 year of Configuration Management and deployment at scale
 <br/>
 <br/>
 <strong>
  Preferred Qualification
  <br/>
  <br/>
 </strong>
 Macintosh configuration deployments tools and best practices
 <br/>
 <br/>
 Experience with incident management tools such as Service Now
 <br/>
 <br/>
 A+
 <br/>
 <br/>
 Network+
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person&rsquo;s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane&rsquo;s employment or educational programs or activities.
 <br/>
 <br/>
 Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .
</div>


IT Support Technician II

Capco

<div><p><b><i>Please note we are looking to speak to individuals already based in the Doha as a first priority.</i></b></p>
<p><i>
Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco's cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.</i></p>
<p></p>
<p>IT Business Analyst<br>
Location: Doha | Practice Area: Business Consulting | Type: Permanent</p>
<p><b>
Drive clarity, enable change, and translate business needs into impactful technology solutions.</b></p>
<p><b>
The Role</b><br>
As an IT Business Analyst, you'll work closely with stakeholders across business and technology to shape requirements, improve processes, and support the delivery of high-quality digital solutions. Based in Doha, this role plays a key part in bridging business needs with technical delivery in complex environments.</p>
<p><b>
What You'll Do</b></p>
<ul>
<li>Elicit, analyse, and document business and functional requirements across technology initiatives</li>
<li>Act as a bridge between business stakeholders and delivery teams to ensure shared understanding</li>
<li>Support process improvement initiatives using structured analysis and best-practice frameworks</li>
<li>Contribute to solution design, testing, and implementation activities</li>
<li>Communicate clearly with stakeholders in both Arabic and English across workshops and forums</li>
</ul>
<p><b>What We're Looking For</b></p>
<ul>
<li>Proven experience as an IT or Business Analyst within complex programmes or projects</li>
<li><b>Fluency in Arabic and English</b> (spoken and written)</li>
<li><b>One of the following certifications is required:</b> CBAP or PMI-PBA</li>
<li>Strong requirements management, documentation, and stakeholder engagement skills</li>
<li>Experience working with technology teams and understanding system delivery lifecycles</li>
<li>Experience within consulting or advisory environments</li>
<li>Exposure to public sector, financial services, or large-scale transformation programmes</li>
<li>Familiarity with Agile, Waterfall, or hybrid delivery models</li>
<li>Experience facilitating workshops and change initiatives</li>
<li>Knowledge of data, digital, or enterprise platforms</li>
</ul>
<p><b>Why Join Capco</b></p>
<ul>
<li>Deliver high-impact solutions for leading organisations across the region</li>
<li>Work in a collaborative, flat, and entrepreneurial consulting culture</li>
<li>Access continuous learning, training, and industry certifications</li>
<li>Be part of a team shaping the future of digital transformation</li>
<li>Help drive meaningful change through technology-enabled consulting</li>
</ul>
<p>We offer a competitive, people-first benefits package designed to support every aspect of your life.</p>
<p><b>
Inclusion at Capco</b><br>
We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know &ndash; we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration &ndash; a mindset that shapes how we work with clients and each other every day.</p></div><p></p>

IT Business Analyst - Doha

ORO24 DEVELOPMENTS LLC

<p><b>Job Summary</b></p><p>The Software Product Analyst acts as the bridge between business stakeholders and the technology team. This role is responsible for analyzing business needs, evaluating software solutions, defining product requirements, and supporting the delivery of technology products that meet organizational objectives.</p><p><b>Key Responsibilities</b></p><ul><li>Gather, analyze, and document business and functional requirements from stakeholders.</li><li>Translate business needs into clear product specifications, user stories, and acceptance criteria.</li><li>Conduct gap analysis between existing systems and desired product capabilities.</li><li>Work closely with development, QA, and design teams throughout the product lifecycle.</li><li>Evaluate and assess third-party software solutions and vendor proposals.</li><li>Manage and maintain the product backlog in collaboration with the Product Manager.</li><li>Facilitate workshops, meetings, and reviews with business units and technical teams.</li><li>Create and maintain product documentation including process flows, wireframes, and user manuals.</li><li>Track and report on product performance metrics and KPIs post-deployment.</li><li>Support UAT (User Acceptance Testing) and coordinate feedback cycles.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Business Analysis, or a related field.</li><li>3&ndash;5 years of experience in a software product analyst, business analyst, or similar role.</li><li>Strong understanding of software development lifecycles (SDLC) and Agile/Scrum methodologies.</li><li>Proficiency in requirements management and project tracking tools (e.g., JIRA, Confluence, Azure DevOps).</li><li>Familiarity with UI/UX concepts and ability to create wireframes or process flows.</li><li>Excellent communication, documentation, and stakeholder management skills.</li><li>Analytical mindset with strong problem-solving abilities.</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience with ERP, CRM, or enterprise software platforms.</li><li>Knowledge of API integrations and data flow concepts.</li><li>Familiarity with tools such as Figma, Lucidchart, or Visio.</li><li>Product management certifications (CSPO, CBAP, or equivalent) are an advantage.</li></ul><p>Work Location: In person</p>

Software Product Analyst

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