technology support analyst

Delta Utilities Services, LLC

<div>JOB SUMMARY/PURPOSE

The Operations Technology (OT) Support Analyst supports the day-to-day operation and reliability of OT systems that enable gas utility operations. This role provides technical assistance for systems, applications, and devices used by field personnel, control room staff, and business users. The Operations Technology (OT) Support Analyst ensures systems are functioning properly, support users in resolving issues, and assist with maintaining technology that supports safe, reliable, and efficient utility operations.

JOB DUTIES/RESPONSIBILITIES
<ul><li>Provide first-level support for OT systems, applications, and user access.
</li><li>Respond to and resolve basic technical issues related to system access, functionality, and performance.
</li><li>Document issues and track requests using the company&rsquo;s ticketing system.
</li><li>Escalate complex or critical issues to senior OT or IT staff as needed.
</li><li>Assist with identifying and troubleshooting connectivity issues affecting systems and users.
</li><li>Support secure access for employees and vendors following established procedures.
</li><li>Work with internal teams and external vendors to help resolve system and communication issues.
</li><li>Assist with monitoring system performance and availability.
</li><li>Support the team during system incidents, outages, or emergency events.
</li><li>Help validate system status and confirm restoration of services.
</li><li>Participate in on-call rotations or after-hours support when required.
</li><li>Assist with testing system updates, patches, and maintenance activities.</li>
<li>Follow established processes to support safe and controlled system changes.</li>
<li>Help document maintenance activities and results.</li>
<li>Assist in maintaining user guides, procedures, and support documentation.
</li><li>Support onboarding and basic training for new users.
</li><li>Follow company policies related to safety, cybersecurity, and technology use.
</li><li>Work closely with OT, IT, and operations teams, as well as external vendors.
</li><li>Participate in team meetings, projects, and training activities.
</li><li>Continuously develop technical knowledge and skills related to OT systems and utility operations. Other duties as assigned.</li>
</ul>
MINIMUM REQUIREMENTS
Minimum education required of the position
<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering Technology, or a related field, or equivalent technical training.</li></ul>

Minimum experience required of the position
<ul><li>0&ndash;2 years of experience in technical support, IT support, or a related role.</li></ul>

Minimum knowledge, skills and abilities preferred of the position
<ul><li>Basic understanding of computer systems, applications, and troubleshooting concepts.
</li><li>Exposure to utility operations, industrial systems, or field technology environments.
</li><li>Basic knowledge of networking concepts (e.g., connectivity, system access).
</li><li>Strong communication and customer service skills.
</li><li>Ability to follow procedures, document work, and escalate issues appropriately.
</li><li>Willingness to learn and grow in a technology and operations environment.</li>
</ul>
Any certificates, licenses, etc. required for the position
<ul><li>None specifically required
</li></ul>Physical Requirements
<ul><li>Able to operate a personal computer, either desktop or laptop.
</li><li>Able to sit for extended periods of time.
</li><li>Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
</li><li>Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.</li>
</ul>
 Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
<ul><li>Perform other job-related duties as assigned, within your scope of responsibilities.
</li><li>Job duties are performed in a normal and clean office environment with normal noise levels.
</li><li>Work is predominately done while standing or sitting.
</li><li>The ability to comprehend, document, calculate, visualize and analyze are required.
</li><li>Able to work regular hours, with occasional overtime.</li></ul> 


About Delta Utilities
Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.
Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.
Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.
Learn more at https://deltautilities.com.
Delta Utilities and associated entities are equal opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law. 
#LI-TM1</div>

Analyst, Operations Technology Support (IT)

ThinkTek

<div><h1 class="jobSectionHeader">Technology Modernization Analyst (Secret Clearance)</h1>
Who We Are: 
ThinkTek LLC is a fast-growing Certified SBA 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB) company. We specialize in providing management and technology consulting services to support the business and technology modernization efforts of the Federal Government. ThinkTek was formed with the specific purpose of providing its clients a tailored solution around ProgramProject Management, Strategic Planning, and IT Operations.<h2 class="jobSectionHeader">
Position Description:</h2>
ThinkTek is seeking a highly motivated Technology Modernization Analyst to support the assessment of our client's current technology landscape and the development of a forward-looking technology strategy. This role is focused on the tactical evaluation of systems and architecture, identifying opportunities for modernization, and creating a detailed, actionable roadmap to guide the organization's technological transformation.<h2 class="jobSectionHeader">
Key Responsibilities:</h2><ul><li>Technology and Architecture Assessment: Conduct comprehensive assessments of the current technology environment and architecture, evaluating their alignment with industry best practices and mission requirements.</li><li>Roadmap Development: Develop a multi-year technology roadmap that includes a sequenced plan of initiatives, timelines, dependencies, and a prioritization matrix aligned to strategic objectives.</li><li>Future-State Vision: Create and document a 'to-be' technology vision, including detailed narratives and models of the target environment.</li><li>Emerging Technology Analysis: Analyze emerging trends and technologies, such as Artificial Intelligence (AI), to identify opportunities for improving baseline technologies (e.g., ServiceNow) and back-office support.</li><li>Performance Metrics: Define and draft Key Performance Indicators (KPIs) to track the progress and success of the technology roadmap's implementation.</li><li>Implementation and Financial Planning: Develop a tactical plan for the first year of implementation and create multi-year financial and resource estimates (cost, personnel, skills) required to execute the roadmap.</li></ul><h2 class="jobSectionHeader">
Required:</h2><h2 class="jobSectionHeader">
SkillsCompetencies:</h2><ul><li>
Ability to evaluate complex IT environments, systems, and architectures for alignment with mission needs and industry best practices.</li><li>
Working knowledge of enterprise architecture concepts and ability to support development of current-state (&quot;as-is&quot;) and future-state (&quot;to-be&quot;) views.</li><li>
Ability to develop multi-year technology roadmaps, including prioritization, sequencing, and dependency mapping aligned to strategic objectives.</li><li>
Familiarity with legacy system modernization approaches, including cloud adoption, platform consolidation, and workflow automation improvements.</li><li>
Ability to assess emerging technologies (e.g., AI/ML, automation, low-code platforms) for applicability to mission and business processes.</li><li>
Ability to define and apply KPIs and performance metrics to track progress and inform decision-making.</li><li>
Experience supporting cost estimation, resource modeling, and implementation planning for technology initiatives.</li><li>
Ability to translate technical concepts into clear documentation, briefings, and recommendations for both technical and non-technical stakeholders.</li><li>
Familiarity with tools such as Microsoft Excel, PowerPoint, Visio, and collaboration platforms (e.g., Jira, Confluence, ServiceNow).</li><li>
Strong analytical, communication, and problem-solving skills.</li></ul><h2 class="jobSectionHeader">
Clearance:</h2><ul><li>
Minimum Active Secret Clearance
</li></ul><h2 class="jobSectionHeader">EducationExperience:</h2><ul><li>
Education: Bachelor's degree in information technology, systems engineering, business, or related field</li><li>
Experience: 3+ years of experience supporting federal IT programs, system modernization, or technology consulting</li></ul><h2 class="jobSectionHeader">
Desired:</h2><ul><li>
Experience supporting large-scale or multi-vendor federal IT programs or modernization initiatives.</li><li>
Familiarity with federal mission systems, including case management, workflow automation, or identity and credentialing solutions.</li><li>
Certifications such as PMP, FAC-P/PM, SAFe, Scrum Master (CSM), or ITIL</li><li>
Experience with cloud environments (AWS, Azure, or government cloud platforms)</li></ul>
ThinkTek LLC is proud to be an Equal Opportunity Employer (EOE), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. ThinkTek offers medical, dental, and vision insurance to all full-time employees; PTO and a variety of other paid leave options are also available. You can read more about ThinkTek benefits at https://www.thinktekllc.com/careers/.</div>

Technology Modernization Analyst

N2 Services Pvt Ltd

Job Title: HelpdeskLocation: Rochester, NY (Onsite)Type: W2Job Description:The IT Support Analyst (Contractor) serves as the first point of contact for users experiencing technical issues. This role involves, but is not limited to, providing basic IT support, troubleshooting hardware and software problems, and escalating complex issues to higher-level support teams.Ticketing platform we use<ul><li>Freshservice (experience using this is preferred but not required)</li></ul>Technology this individual should be comfortable supporting:<ul><li>Office 365</li></ul><ul><li>Adobe (Reader and/or Pro)</li></ul><ul><li>Amazon Workspace</li></ul><ul><li>KnowBe4 (our IT training platform) preferred but not required</li></ul><ul><li>Mimecast (preferred but not required)</li></ul><ul><li>OKTA (preferred but not required)</li></ul><ul><li>RingCentral (preferred but not required)</li></ul><ul><li>Zscaler (preferred but not required)</li></ul>Pay: $20.00 - $22.00 per hourWork Location: On the road

IT Support Analyst

Wells Fargo

<div>Title: Technology Operations Analyst
Locations: 550 S Tryon St Charlotte, NC 
Duration: 18 months
Work Engagement: W2
Work Schedule: Onsite 5 days a week/possible weekend day work needed
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits 
Summary: 
In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Technology Operations and contribute to large-scale planning related to Technology Operations deliverables. Review and analyze moderately complex Technology Operations challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Technology Operations deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Technology Operations.
Responsibilities:
Seeking someone experienced with Microsoft Teams Room (MTR) configuration and support, to include Teams Admin Center experience and Call Quality Dashboard (CQD) Experience. 
This team supports videoconferencing rooms, AV and non-video conferencing rooms. Occasional TV support will be needed, however mostly supporting videoconferencing that occurs
Videoconferencing and Audiovisual support including conferencing management platforms (i.e. Cisco Control Hub) and Observability tools such as ThousandEyes. 
Qualifications:<ul><li>
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.</li><li>
Control hub</li><li>
MS Teams Admin Center</li><li>
Call Quality Dashboard (CQD)</li><li>
Strong AV equipment troubleshooting skills</li><li>
Previous experience in corporate or executive support</li></ul></div>

Technology Operations Analyst 3 - Contingent (contract)

CEC Facilities

<div>Position Summary
The Technology Solutions Analyst is responsible for partnering with business and technology teams to identify, evaluate, and support the delivery of artificial intelligence (AI), analytics, and automation solutions that drive operational efficiency and business value. This role serves as a bridge between business stakeholders and technical delivery teams, translating business needs into AI enabled solutions while supporting implementation, adoption, and continuous improvement.
Key Responsibilities<ul><li>
Collaborate with business stakeholders to identify opportunities for AI, machine learning, automation, and analytics solutions.</li><li>
Gather, analyze, and document business requirements, process workflows, and functional specifications.</li><li>
Translate business challenges into clearly defined AI use cases, user stories, and success criteria.</li><li>
Partner with data engineers, data scientists, developers, and vendors to support AI solution design and implementation.</li><li>
Participate in proof of concepts (POCs) and pilot programs to validate feasibility and business value.</li><li>
Support solution testing, validation, and deployment activities.</li><li>
Collaborate with data teams to define data requirements, quality standards, and validation criteria.</li><li>
Assist in monitoring model performance and business outcomes.</li><li>
Support responsible AI practices, including governance, privacy, security, and ethical considerations.</li><li>
Support user training, communications, documentation, and change management activities.</li><li>
Act as a liaison between IT and business teams to ensure solutions meet user needs and are adopted effectively.</li><li>
Define and track key performance indicators (KPIs) for AI initiatives.</li><li>
Monitor post implementation outcomes and identify opportunities for optimization.</li><li>
Stay informed on emerging AI technologies and recommend improvements or innovations.</li><li>
Performs other duties as needed to support projects, operations, and the department.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in information systems, Computer Science, Data Analytics, Business Administration, or a related field.</li><li>
3&ndash;6 years of experience in business analysis, systems analysis, analytics, or technology consulting.</li><li>
Experience supporting AI, automation, analytics, or digital transformation initiatives.</li><li>
Strong analytical, documentation, and stakeholder communication skills.</li></ul>
Skills &amp; Abilities<ul><li>
Knowledge of AI and machine learning concepts (e.g., ML, natural language processing, large language models, predictive analytics).</li><li>
Ability to explain technical concepts in business friendly.</li><li>
Familiarity with tools such as Power BI, Tableau, SQL, Python, Power Platform, Azure AI, or comparable technologies.</li><li>
Working knowledge of SDLC, Agile, or hybrid delivery methodologies.</li><li>
Exposure to process automation or intelligent workflow solutions.</li><li>
Experience working in complex or regulated environments.</li><li>
Strong problem solving and critical thinking skills.</li><li>
Ability to manage multiple priorities and collaborate across teams.</li><li>
Data driven mindset with attention to detail.</li><li>
Effective written and verbal communication skills.</li><li>
Commitment to ethical and responsible use of AI technologies.</li></ul>
Work Environment &amp; Physical Demands
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.<ul><li>
Requires mobility within an office environment.
</li><li>Regularly required to talk and hear. Effectively communicate with others both written and orally, including using the telephone.
</li><li>Prolonged periods sitting at a desk and working on a computer.
</li><li>The employee may be required to walk; reach with hands and arms; and bend.
</li><li>May be required to stoop, kneel, and crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
</li><li>Possess good hearing, normal or corrected.
</li><li>The employee must be able to regularly lift and/or move up to 50 pounds.
</li><li>The employee may be required to climb stairs.
</li><li>Must be able to work 8 hours a day, 40 hours per week, and overtime as required and night or weekend shifts, as needed.
</li></ul>CEC Companies is an Equal Opportunity Employer. We are committed to attracting and retaining the best-qualified individuals, regardless of race, color, religion, national origin, gender, age, disability, veteran status, or any other status protected under federal, state, or local law. All qualified applicants are encouraged to apply.</div>

Technology Solutions Analyst

NISA Investment Advisors, L.L.C.

<div>Overview:
<div>
NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $295 billion in fixed income and equity securities and over $167 billion in derivative notional value. We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.</div>
Responsibilities:
<div>
The Support Analyst will work as part of the IT Application Support team. Primary responsibilities include solving production impacting issues critical to daily processing for the firm and driving for root cause analysis. Other responsibilities may include analysis of business use cases, designing, building, and maintaining customized business applications or processes, enterprise integration, and workflow management solutions. The Support Analyst will work closely with other team members in a cross-functional team.
</div><ul><li>Provides escalated production support and communication to end users and other members of the IT team to support daily processing for the firm
</li><li>Drive for root cause analysis to reduce overall support volume and provide documentation for cross-training throughout the team
</li><li>Ability to review, analyze, and evaluate business use cases and current business processes and develop scalable solutions utilizing workflow and integration patterns
</li><li>Creating and maintaining internal support documentation related to processes under the team&rsquo;s responsibility</li><li>
Availability for on-call support as part of weekly rotation</li></ul>
Qualifications:
<ul><li>A Bachelor&rsquo;s Degree in Computer Science or a related field or relevant work experience required</li><li>
Excellent problem solving and troubleshooting skills
</li><li>Proficient knowledge of relational databases and SQL</li><li>
Strong written and verbal communication skills with the ability to interact and correspond with internal clients and business teams
</li><li>Motivated self-starter with the ability to learn new skills rapidly
</li><li>Demonstrated ability to be flexible with changing priorities and requirements
</li><li>Ability to manage multiple tasks and deadlines with limited supervision
</li><li>Familiarity with runbook-oriented support and creating/maintaining knowledge documentation</li><li>
Working knowledge of basic financial instruments and markets preferred. Previous professional experience in the financial services sector is a plus</li></ul><div>
NISA&rsquo;s culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.</div><div></div><div> 
NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</div></div>

Support Analyst, Information Technology

PROZ TECHNOLOGIES

Job Title: Techno-Functional Risk Systems Analyst Location: OnsiteJob Description: We are seeking a highly skilled Techno-Functional Risk Systems Analyst to join our Risk Change Management team. The ideal candidate will support various risk management initiatives and play a key role in translating business requirements into effective system solutions across a global banking environment.Key Responsibilities:<ul><li>Work closely with business stakeholders on risk system implementation and support</li><li>Gather and translate business requirements into functional and technical specifications</li><li>Support enterprise-wide risk functions including Portfolio Risk, ALM, Liquidity &amp; Funding Risk, Market Risk, and Governance</li><li>Assist in risk system architecture and integration planning</li><li>Participate in ALM and FTP framework validation and implementation</li><li>Monitor daily ALM operations and analyze data discrepancies between systems</li><li>Design and execute UAT test cases for key risk metrics</li><li>Recommend and implement best-practice solutions to enhance system performance</li></ul>Requirements:<ul><li>Minimum 5+ years of experience in Risk Management systems within the banking sector</li><li>Strong expertise in risk modelling, risk systems, and data management</li><li>Hands-on experience with PD, IFRS9, RAROC, VaR, Duration Gap Analysis, Earnings at Risk</li><li>Knowledge of Basel regulations</li><li>Experience in designing and implementing risk management processes</li><li>Strong understanding of IT systems, applications, and financial products</li><li>Ability to manage multiple tasks/projects independently</li><li>Excellent communication and stakeholder management skills</li><li>Bachelor&rsquo;s degree (Risk/Finance certifications are a plus)</li></ul>Preferred Skills:<ul><li>Understanding of Project Management fundamentals</li><li>Strong analytical and problem-solving skills</li><li>Detail-oriented with the ability to work under pressure</li></ul>How to Apply: Recruitment@proztec.comWe look forward to hearing from you!Job Type: PermanentPay: QAR15,000.00 - QAR20,000.00 per monthWork Location: In person

Techno-Functional Risk Systems Analyst

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