technology support analyst

University of Oklahoma

<div></div><div><div><div><div><div><p><b>Title Technology Support Analyst (level I)</b><br>
<b>Team IT Mission Support</b><br>
<b>Work Type Onsite</b></p><p><b>
Are you a driven IT professional continuously looking for innovative ways to finetune processes and systems?</b></p><p>
The Technology Support Analyst serves as a member of OU IT&rsquo;s systemlevel Mission Support team, supporting the<br>
academic, administrative, athletic, clinical, and research missions of the University. This position provides device support and endpoint management for faculty and staff.</p><p><b>
Job Duties</b>:</p>
Provide onsite and remote end<ul><li>user support for University computers, mobile devices, peripherals, and applications.</li><li>
Create, manage, and update tickets and support requests through OU&rsquo;s IT Service Management platform.</li><li>
Coordinate with members of OU IT Services, GRC, Security Operations, and Endpoint Management teams to prepare, secure, and deploy University systems in compliance with University policies and procedures.</li><li>
Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources.</li>
Facilitate two<li>way communication between the customer and OU IT, working alongside team members from Mission Support and other OU IT teams to address customer needs, escalate issues and concerns, and resolve issues.</li><li>
Help customers navigate OU IT service offerings and support channels through the OU IT Service Catalog.</li><li>
Provide departmental guidance, training, and resources for campus technology services and solutions.</li><li>
Collaborate with other members of the Mission Support team to share knowledge and expertise, explore opportunities to improve processes and procedures, and maintain awareness of technology initiatives across the University.</li><li>
Responds to technical support tickets.</li><li>
Discuss directly with the customer to determine the nature of the technical issue.</li><li>
Identifies the nature of the hardware, software, or networking issue.</li><li>
Provides the customer with resolution choices.</li><li>
Installs new hardware systems, software upgrades or networking cables.</li><li>
Addresses any software or hardware issues.</li><li>
Provides minor technical or operational training.</li><li>
Completes IT support logs.</li><li>
Performs various duties as needed to successfully fulfill the function of the position.</li></ul><p><b>
Do these things interest you?</b></p><ul><li>
Troubleshooting</li><li>
Active Directory</li><li>
Windows</li><li>
MacOS</li><li>
Networking</li><li>
VLAN, iOS, Android</li><li>
Customer Service</li><li>
Communication</li></ul><div>
</div></div><div><b>
Job Requirements</b><div></div><p><b><br>
Required Education</b>: Bachelor&rsquo;s degree</p><p><b>
Equivalency/Substitution</b>: Will accept 48 months of related experience in lieu of the Bachelor's Degree</p><p><b>
Skills</b>:</p><ul><li>
Ability to diagnose and solve technical problems related to computer hardware, software, operating systems, and<br>
peripherals.</li><li>
Proven record of delivering exceptional customer service and building relationships with customers.</li><li>
Knowledge of or experience with remote desktop support applications.</li><li>
Working knowledge of operating systems, office software, enterprise software, and server systems.</li>
Excellent problem<li>solving skills.</li><li>
Customer service and interpersonal skills.</li><li>
Ability to communicate verbally and in writing.</li></ul><p><b>
Certifications</b>: None</p><p><b>
Working Conditions</b>:</p><p><b>
Physical</b>:</p><ul><li>
Sit for prolonged periods.</li><li>
Use of a computer.</li><li>
Communicate effectively and listen.</li></ul><p><b>
Environmental</b>:</p><ul><li>
Office Work Environment.</li></ul><p><b>
Department Preferences</b>:</p><ul><li>
Experience working in a technology organization and basic knowledge of enterprise technologies like network,<br>
storage, identity management, cloud services, desktop solutions, etc.</li><li>
Knowledge of or experience in higher education environment</li><li>
Experience with Active Directory</li><li>
Experience with endpoint management systems (e.g. SCCM, JAMF)</li><li>
Experience with collaboration platforms (e.g. Slack, Teams)</li><li>
Technical certifications (e.g. Security+, Network+, A+)</li><li>
ITIL certification or experience in an ITIL environment</li></ul><p><b>
Supervision</b>: None</p><p><b>
Special Instructions</b>: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/PoliciesHandbooks/TBTesting.</p><p><b>
Why You Belong at the University of Oklahoma</b>: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!</p><p><b>
Equal Employment Opportunity Statement</b>: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.</p><div><br>
</div></div><div><b>
Hiring contingent upon a Background Check?</b><b>:</b> Yes</div><div><b>
Special Indications</b><b>:</b> None<div>
</div></div><div><b>
Job Posting</b><b>:</b> Mar 19, 2026</div></div><div><div><div><div><p><b>
JOB DESCRIPTION HELP</b></p><div></div><div><br>
<div>
<div><b>Required Attachments</b></div>
<div>
Documents required for this position are listed under the &quot;Required Attachments&quot; section of this job listing. You will be required to upload and attach these documents in the application process.</div><div><br>
</div>
<div><b>Important:</b> ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!</div></div></div></div></div></div></div></div></div></div>

Technology Support Analyst

Seaport Entertainment Group

<p>About the role<br/></p><p>The Technology Support Analyst supports the needs of Seaport Entertainment Group&rsquo;s business by leveraging a basic understanding of the hospitality and entertainment business to ensure continuous operational availability for SEG&rsquo;s technology environment. This position is responsible for providing technical support and maintenance for all desktop, POS, audio, and video environments ensuring reliability and performance. This role involves resolving incidents, analyzing issues, maintaining documentation, and collaborating closely with vendors, users, and other IT teams to deliver proper solutions and improve the IT teams&rsquo; performance. This is a seasonal role, expected to last approximately 6 months, depending on business needs.<br/></p><p>ROLES &amp; RESPONSIBILITIES<br/></p><p>Duties and responsibilities may include, but are not limited to, the following:<br/></p><p>Provide 1st and 2nd level support for the following environments: desktop, POS, audio, and video.<br/></p><p>Investigate, diagnose, and resolve technology incidents and service requests.<br/></p><p>Provide the support &amp; deployment of end user devices, network wireless equipment, and mobile devices.<br/></p><p>Perform patching and cross-connects, conduct basic network troubleshooting, assist with network hardware setup and maintenance, and collaborate to ensure network reliability.<br/></p><p>Assist in services for events and temporary technology setups that include site surveys, defining requirements and collaborating with other IT resources to plan and deploy necessary hardware and software to facilitate these events.<br/></p><p>Investigate technology issues and ensure an overall smooth user experience. Actively participate in Incident and Problem Investigations to triage, gather data, provide hands on support, and communicate information to business &amp; stakeholders of real time developments during service disruptions and/or high-risk problems that may impact operations.<br/></p><p>Provide tier 1 and 2 support for the endpoint environment, troubleshooting issues in collaboration with IT management, application services and 3rd party teams.<br/></p><p>Non-Standard office hours and weekend work.<br/></p><p>Other duties as assigned.<br/></p><p>EXPERIENCE &amp; EDUCATION<br/></p><p>A college degree or currently studying in computer science, Information Systems, or related field is preferred.<br/></p><p>Some knowledge of point-of-sale applications<br/></p><p>Basic ability with the Microsoft 365 platform<br/></p><p>Experience in the hospitality (Food &amp; Beverage) and/or entertainment industry is a plus<br/></p><p>Good problem-solving and analytical skills.<br/></p><p>Effective communication and interpersonal abilities to work with cross-functional teams.<br/></p><p>Physical Requirements<br/></p><p>Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards.<br/></p><p>Ability to lift and carry items weighing 10 &ndash; 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).<br/></p><p>Ability to stand for long periods of time.<br/></p><p>Compensation: $25 - $30 per hour<br/></p><p>OUR BENEFITS<br/></p><p>Taking care of our people is at the heart of everything we do and we&rsquo;re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:<br/></p><p>Medical, dental &amp; vision coverage<br/></p><p>401(k) with company match contributions<br/></p><p>Life insurance coverage<br/></p><p>Generous paid time off policy<br/></p><p>Free family meal<br/></p><p>50% employee discount at our businesses<br/></p><p>A robust employee referral bonus program<br/></p><p>GROWTH OPPORTUNITIES<br/></p><p>To us, your career is more than a job&mdash;its a journey. Whether you&rsquo;re just starting your career or looking to take the next step, you&rsquo;ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn&rsquo;t just encouraged&mdash;it&rsquo;s expected, and we&rsquo;re here to support you every step of the way.<br/></p><p>NOTICE TO THIRD PARTY AGENCIES<br/></p><p>Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.<br/></p><p>This job description is not meant to be an &ldquo;all-inclusive&rdquo; list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.<br/></p><p>SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.<br/></p>

Technology Support Analyst TEMP

Lloyds Technology Centre

<div></div><div><div>End Date</div>
Sunday 22 March 2026<div></div><div><div>
We Support Flexible Working &ndash; Click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working<div></div><div>
Job Description Summary</div>
To act as a role model and motivate within their team, using acquired knowledge and skills to develop &amp; manage technical solutions allocating resources to tasks, balancing priorities and ensuring adherence to standards and cost constraints. To ensure the operation of technical solutions that support the business through the execution of tasks against predefined schedules. To support the day to day management of the team and also support Management in delivering the overall service, ensuring departmental SLAs and KPIs are met. To act as a point of technical expertise relating to the team function. May perform team management tasks including, but not limited to, resource management, liaison with Business Service Managers, 1:1s, Your Best Check Ins, coaching and risk management in line with group strategy &amp; values.<div></div><div>
Job Description</div><div>
Job Description &ndash; Windows Support L1/L2 Engineer (Grade D)</div><div>
Experience Required: 8&ndash;10 Years | Location: Hyderabad (LTC) | Work Mode: Onsite | Shift: 08:00&ndash;20:00 IST</div><div>
Key Responsibilities (Windows Support L1/L2)</div><ul><li>
Deliver L1&ndash;L2 support for Windows 10/11 devices.</li><li>
Troubleshoot OS issues: boot failures, BSODs, driver errors, performance problems, profile corruption, Group Policy impacts, app crashes.</li><li>
Resolve hardware faults, system freezes, peripheral failures, and connectivity problems.</li><li>
Configure and maintain Windows laptops/desktops, monitors, docks, printers, and workplace hardware.</li><li>
Support meeting room AV equipment and accessories.</li></ul><div>
User Setup &amp; Onboarding</div><ul><li>
Set up new laptops for users, including signing in, creating profiles, and helping them get access to email and apps.</li><li>
Enroll devices in Intune/MEM so they are managed and secure.</li><li>
Install required apps and make sure the device is updated and ready for use.</li></ul><div>
System Maintenance &amp; Software</div><ul><li>
Perform OS patching, feature updates, driver/firmware updates, and configuration changes via MEM.</li><li>
Deploy and troubleshoot Microsoft 365 apps (Outlook, Teams, Excel, Word, PowerPoint) including auth and profile issues.</li><li>
Support remote users (WiFi, VPN, proxy/auth, remote connectivity) and manage BitLocker, certificates, MFA (Authenticator).</li></ul><div>
Escalation &amp; Documentation</div><ul><li>
Collaborate with L2/L3/engineering teams for deep‑dive analysis and escalations.</li><li>
Maintain accurate incident notes and asset records in ServiceNow; create KB/SOP documentation.</li></ul><div>
Customer Support</div><ul><li>
Provide friendly, timely support via walk‑ups, calls, email, and chat.</li><li>
Own issues end‑to‑end, communicate clearly, and manage priority incidents with urgency.</li></ul><div>
Technical Skills</div><ul><li>
Expert troubleshooting on Windows 10/11 (OS internals, registry, services, WU, drivers).</li><li>
Hands‑on with Azure AD, Intune/MEM (compliance, configuration profiles, app deployment).</li><li>
Deep knowledge of Microsoft 365 apps and authentication troubleshooting.</li><li>
Networking fundamentals: DNS, TCP/IP, DHCP, VPN, WiFi, proxy settings.</li><li>
Enterprise printing (drivers/queues), MDM/MAM policies, Microsoft Authenticator.</li></ul><div></div><div>
Soft Skills</div><ul><li>
Excellent communication and stakeholder handling.</li><li>
Analytical, methodical troubleshooting; calm under pressure.</li><li>
Multitasking, prioritisation, and high‑quality documentation.</li></ul><div>
Preferred Certifications</div><ul><li>
MD‑100, MD‑102, AZ‑900, MS‑900 (preferred).</li><li>
ITIL Foundation (nice to have).</li></ul><div>
Education &amp; Experience</div><ul><li>
Bachelor&rsquo;s degree in IT, Computer Science, or equivalent.</li><li>
8&ndash;10 years of hands‑on Windows desktop support experience.</li></ul><div>
Work Expectations</div><ul><li>
Onsite at Hyderabad LTC office &ndash; 5 days a week.</li><li>
Shift coverage between 08:00 to 20:00 IST.</li></ul></div>

Senior Technology Support Analyst

Copley Hospital

<div>Overview:
<div>
Copley Hospital, located in Morrisville/Stowe VT, is in search of a Technical Support Analyst to join our IT team! The Technical Support Analyst is an integral part of the IT support team who troubleshoots and resolves all organization-wide IT issues. The job duties assigned to this role will include: assigning and resetting usernames and passwords to new and existing employees, maintaining active users in multiple software applications, supporting employee/staff IT needs via remote access and desk-side support. The Technical Support Analyst will also assist in installation of hardware and software, and other IT-related duties to support and resolve technical issues. In this role, you will be hands-on with PC hardware and software. You will provide HelpDesk Tier 1 technical support and training to system users to help them become more efficient and successful in their use of technology. You will also be responsible for tracking and monitoring ongoing tasks, distributing reports, and participating in special projects. Candidates will ensure end-user computer issue needs are resolved and documented in a friendly, helpful and timely manner.</div><div></div><div><br>
This is a Full-Time position (PT available).</div><div></div><div><br>
Copley Hospital has a variety of shifts available across <b>Full-Time, Part-Time, and Per Diem</b> needs with day and evening shift availability. Please consider applying to discuss how your availability may align.</div><div></div><div><b><br>
Compensation:</b> $25-30/hour.</div><div></div><div><b><br>
The posted salary range reflects compensation for candidates with limited experience. An offer may vary based on factors such as experience, education, skills, internal equity, and market data. An offer of employment may be outside of the posted range based on those factors.</b></div>
Responsibilities:
<ul><li>Assists users with requests submitted through the IT ticketing system.</li><li>
Fields incoming help requests from end-users via telephone and e-mail in a courteous and helpful manner.</li><li>
Determine nature and scope of the customer's issue, provide appropriate response and escalation of issue to the right IT staff to complete.</li><li>
Documents, diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.</li><li>
Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution.</li><li>
Performs new hire orientation password set-up and basic computer navigation training to new users.</li><li>
Evaluates unresolved issues and monitors follow-up to ensure timely resolution.</li><li>
Records, and tracks the help desk request problem-solving process through to final resolution.</li><li>
Identifies and learns about software and hardware used and supported by the organization.</li><li>
Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>
Test fixes to ensure problem has been adequately resolved.</li><li>
Performs post-resolution follow-up to requests.</li><li>
Performs other duties or special projects as required or as assigned.</li></ul><br>
<p></p>
Qualifications:
<div><b>
Education Required:</b></div><ul><li>
Associates Degree or certification preferred. High School education plus one to three years of relevant computer experience, or a combination of education and experience from which comparable knowledge and skills are acquired will be considered.</li></ul><div></div><div><b><br>
Skills Required:</b></div><ul><li>
Ability to present ideas in user-friendly language.</li><li>
Documents details surrounding incident in IT ticket tracking system.</li><li>
Communicates with employees in a professional friendly and courteous manner.</li><li>
Assists in performing installs, upgrades, and configures customer-specific hardware and software as requested.</li><li>
Possesses the ability to complete multiple simultaneous projects in a timely manner.</li><li>
Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Exceptional customer care skills including telephone, verbal and written skills.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Ability to communicate effectively on the phone as a help desk call center coordinator.</li><li>
Ability to deal effectively and courteously with a wide variety of company users who have varying levels of computer understanding and experience.</li></ul></div>

IT Technical Support Analyst

Governor's Office of Information Technology

<div><div><div><h2 class="jobSectionHeader"><b>Department Information</b></h2></div>
<div><p><b>Together, we innovate for a stronger Colorado</b></p><div><br>
The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.</div><br>
Watch this video to learn more about how we're Serving People. Serving Colorado.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Description of Job</b></h2></div><br>
<p></p><div><br>
<b>OIT ONLY RECRUITMENT</b><b>:</b> This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Contractors currently engaged at OIT do not qualify as employees.<div></div><div><b><br>
IMPORTANT NOTE:</b> Please review your application to ensure completion. For the most equitable applicant experience, OIT&rsquo;s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT&rsquo;s hiring team.</div><br>
Are you a seasoned IT professional looking for a challenging and impactful role? OIT is seeking a <b>Desktop Senior Technical Analyst</b> to fill a crucial role in delivering top-notch information technology services to support the State of Colorado.<br>
<br>
The IT Desktop Senior Technical Analyst is a key contributor, responsible for providing Tier II and III desktop support to a diverse user base, including state employees, contractors, interns, vendors, and some county users. As the technical work lead and Subject Matter Expert (SME), you will be at the forefront of identifying, evaluating, implementing, and managing support requests beyond the Service Desk level.<div><b><br>
Some of your important daily responsibilities will include:</b></div><ul><li><div><br>
Provide resolution and assistance for current operating systems (Windows 10 and Windows 11).</div></li><li><div>
Deploy new or rebuilt computers based on OIT and agency security and operational policies</div></li><li><div>
Enterprise Configuration Management Tool platform installations</div></li><li><div>
USB based installations</div></li><li><div>
InTunes-based imaging installations</div></li><li><div>
Support desktop, laptop, and tablet users and solve problems with Microsoft, Adobe, and other software in the production environment.</div></li><li><div>
Provide resolution, assistance, and limited training to standard supported applications:</div></li><li><div>
Productivity Software</div></li><li><div>
Internet Browser applications</div></li><li><div>
Antivirus-Security programs</div></li><li><div>
Proprietary applications and systems</div></li><li><div>
Receive and/or log service incidents into the ticketing system.</div></li><li><div>
Assist other Information Technology teams (Security, Server, Network, Voice, etc) with some additional duties if the Deskside individual is based where no physical server/network people reside. Examples include:</div></li><li><div>
Network troubleshooting</div></li><li><div>
File Server Management</div></li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications, Substitutions, Conditions of Employment &amp; Appeal Rights</b></h2></div><br>
<div><p><br>
<b>OIT ONLY RECRUITMENT:</b> This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Applications are not accepted from contractors engaged in work for OIT, or any state entity, as contractors are not employees.<br>
<br>
A wide salary range is posted for this position, and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.<br>
<br>
This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:</p><div><b><br>
Minimum Qualifications:</b></div><p><br>
Five (5) years of professional experience in an occupational field related to the work assigned to the position, including previous experience in a professional service desk or desktop support environment.</p><div></div><div><b><br>
Substitutions:</b></div><ul><li><div><br>
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.</div></li><li><div>
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.</div></li></ul><div></div><div><b><br>
Preferred Qualifications:</b></div><ul><li><div><br>
Experience in deploying and supporting Microsoft Windows Desktop Operating systems</div><ul><li><div>
Windows 7 (32/64 Bit)</div></li><li><div>
Windows 10 (32/64 Bit)</div></li><li><div>
Android OS (best effort)</div></li><li><div>
Apple iOS (best effort)</div></li></ul></li><li><div>
Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.</div></li><li><div>
SCCM experience.</div></li></ul><b><br>
Conditions of Employment:</b><p><br>
OIT candidates and employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.</p><p>
A pre-employment background check will be conducted as part of the selection process.</p><p>
Positions supporting some agencies, such as the Department of Corrections and the Department of Public Safety, will also require a pre-employment drug test.</p><p>
This position may require travel within the specified geographic area and to locations across the state as needed.</p><p>
This position may require on-call duties as needed by the position.</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div><br>
<p></p><div><br>
<br>
<div>If this posting indicates &ldquo;remote from anywhere in CO&rdquo; in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.</div><br>
While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.<div><br>
We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives.</div><br>
Visit our How to Apply webpage to learn more about our application process and what to expect after you apply.<div><br>
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.</div><div><br>
The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900.</div><div></div><div><br>
This posting may be used to fill multiple vacancies based upon business need.</div><div><br>
The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.</div></div></div></div><p></p>

Desktop Technical Senior Analyst (Hybrid Workplace) OIT Only

City National Bank

<div><div><b>TECH PROCESS IMPROVEMENT ASSOCIATE ANALYST</b></div><div></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
The Tech Process Improvement Associate Analyst works with departments across Technology and Innovation (T&amp;I) to assess processes and apply Lean Six Sigma methodologies to improve the efficiency of technology processes, to drive achieving specific objectives of Cost Transformation within T&amp;I. The Cost Transformation objectives include providing transparency into budgets, facilitating efficient management of spend, and demonstrating value to business stakeholders.</div><div></div><div><b><br>
WHAT WILL YOU DO?</b></div><div><ul><li>
Assist with documenting business processes 20%</li><li>
Collect data on documented business processes to establish baseline current state, including summarizing root causes of inefficiencies in current processes. 20%</li><li>
Analyze data collected on business processes to identify root causes of inefficiencies in current processes and drive prioritization of improvements. 20%</li><li>
Develop solutions to identified root causes that drive inefficiencies in current state business processes, including process redesign with focus on sustainable improvement. 20%</li><li>
Design and implement key performance indicators to demonstrate implemented solutions are driving sustainable improvement, including designing management reporting and feedback loops. 15%</li><li>
Perform ad-hoc process analysis, in response to dynamic and changing business needs 5%</li></ul></div><div></div><div><b><br>
WHAT DO YOU NEED TO SUCCEED?</b></div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent</li><li>
1- 4 years of business process improvement experience</li></ul><div>
</div><div><div><b>
Additional Qualifications</b></div><ul><li>
Experience in financial services institutions preferred</li><li>
Lean Six Sigma Green Belt preferred</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
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Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
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<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Tech Process Improvement Associate Analyst

Capital Health

<div><div>Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.</div><div></div><div>
Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.</div><div></div><div>
The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).</div><div></div><div>
Pay Range:</div>
$28.14 - $36.58<div></div><div>
Scheduled Weekly Hours:</div>
40<div></div><div>
Position Overview</div><div>
SUMMARY (Basic Purpose of the Job)<br>
The IT Service Analyst 2 provides advanced technical support via phone, email, and chat, assisting end-users with complex hardware, software, enterprise application, network, and telecom issues. This role is responsible for handling Tier 2 escalations, collaborating with higher-tier IT teams, and mentoring junior analysts to improve service efficiency.</div><div><br>
MINIMUM REQUIREMENTS<br>
Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience in IT support roles may be considered.</div><div><br>
Experience: 3&ndash;5 years of experience in IT service desk, remote technical support, or troubleshooting enterprise applications. Required: CompTIA A+ (must be obtained within 6 months of hire). Preferred: ITIL Foundation, Microsoft Modern Desktop Administrator, Network+.<br>
Other Credentials:<br>
Knowledge and Skills: Advanced understanding of Windows, macOS, and mobile operating systems (iOS/Android). Strong troubleshooting skills for enterprise applications such as ERP (Lawson, OnBase), EHR (Cerner, Epic), and PACS. In-depth knowledge of VoIP systems, telecom infrastructure, and softphone applications. Ability to diagnose and resolve complex Active Directory, MFA, and user access management issues. Familiarity with automation tools and AI-based self-service solutions. Strong problem-solving abilities, escalation management, and customer service skills.<br>
Special Training:<br>
Mental, Behavioral and Emotional Abilities:<br>
Usual Work Day:<br>
Reporting Relationships<br>
Does this position formally supervise employees? No</div><div></div><div><br>
ESSENTIAL FUNCTIONS<br>
Provides Tier 2 remote support for escalated service desk issues, ensuring efficient resolution.<br>
Troubleshoots VoIP, softphone, and telecom-related issues.<br>
Diagnoses and resolves enterprise application issues for EHR, ERP, and PACS systems.<br>
Assists with software deployments, system updates, and security patches.<br>
Supports user access requests in accordance with IT policies and procedures.<br>
Assists with end user training for new IT systems and initiatives.<br>
Documents solutions and contributes to the IT knowledge base.<br>
Mentors IT Service Analyst 1 staff, providing training on advanced troubleshooting techniques.<br>
PHYSICAL DEMANDS AND WORK ENVIRONMENT<br>
Frequent physical demands include: Reaching forward , Wrist position deviation , Pinching/fine motor activities , Talk or Hear</div><div></div><div><br>
Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching overhead , Squat/kneel/crawl</div><div></div><div><br>
Continuous physical demands include: Sitting , Keyboard use/repetitive motion</div><div></div><div><br>
Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.</div><div></div><div><br>
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing<br>
Anticipated Occupational Exposure Risks Include the following: N/A</div><div></div><div>
This position is eligible for the following benefits:</div><ul><li><div>
Medical Plan</div></li><li><div>
Prescription drug coverage &amp; In-House Employee Pharmacy</div></li><li><div>
Dental Plan</div></li><li><div>
Vision Plan</div></li><li><div>
Flexible Spending Account (FSA)</div></li></ul><ul><li>Healthcare FSA</li><li>Dependent Care FSA</li></ul><ul><li><div>
Retirement Savings and Investment Plan</div></li><li><div>
Basic Group Term Life and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance</div></li><li><div>
Supplemental Group Term Life &amp; Accidental Death &amp; Dismemberment Insurance</div></li><li><div>
Disability Benefits &ndash; Long Term Disability (LTD)</div></li><li><div>
Disability Benefits &ndash; Short Term Disability (STD)</div></li><li><div>
Employee Assistance Program</div></li><li><div>
Commuter Transit</div></li><li><div>
Commuter Parking</div></li><li><div>
Supplemental Life Insurance</div></li></ul><ul><li>Voluntary Life Spouse</li><li>Voluntary Life Employee</li><li>Voluntary Life Child</li></ul><ul><li><div>
Voluntary Legal Services</div></li><li><div>
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance</div></li><li><div>
Voluntary Identity Theft Insurance</div></li><li><div>
Voluntary Pet Insurance</div></li><li><div>
Paid Time-Off Program</div></li></ul><div></div><div>
The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.</div><div></div><div>
The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.</div></div>

IT Service Analyst II

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