technology support analyst

JUARA IT Solutions

<p> <strong>Job Title:</strong> Techno-Functional Analyst IT Demand Management<br>
<strong>Location:</strong> Dubai, UAE<br>
<strong>Experience:</strong> 3 to 4 years<br></p>
 <strong>Job Overview:</strong> 
<p>We are looking for a proactive and detail-oriented <strong>Techno-Functional Analyst</strong> to join our IT team in Dubai. The ideal candidate will play a key role in evaluating IT demands, performing detailed analyses, and coordinating the necessary checks and approvals to ensure alignment with business and technical requirements.</p>
 <strong>Key Responsibilities:</strong> 
<ul>
<li>
<p>Analyze incoming IT demands and assess their feasibility from both business and technical perspectives.</p>
</li>
<li>
<p>Perform techno-functional analysis to determine whether to proceed with the demand or not.</p>
</li>
<li>
<p>Verify the availability and completeness of required documentation such as BRDs (Business Requirement Documents).</p>
</li>
<li>
<p>Ensure all relevant documents are uploaded and accessible before moving forward.</p>
</li>
<li>
<p>Conduct assessment scoring based on predefined criteria to evaluate the demands business value and technical impact.</p>
</li>
<li>
<p>Coordinate the demand through the approval workflow, involving appropriate stakeholders.</p>
</li>
<li>
<p>Collaborate with business units, project managers, and IT teams to support smooth evaluation and execution of IT initiatives.</p>
</li>
</ul>
 <strong>Requirements:</strong> 
<ul>
<li>
<p>Bachelors degree in Information Technology, Computer Science, or a related field.</p>
</li>
<li>
<p>3 to 4 years of experience in a techno-functional or IT business analysis role.</p>
</li>
<li>
<p>Strong understanding of IT demand management and business analysis processes.</p>
</li>
<li>
<p>Experience working with documentation such as BRDs and functional specs.</p>
</li>
<li>
<p>Excellent analytical, organizational, and communication skills.</p>
</li>
<li>
<p>Ability to work independently and manage multiple demands in a structured manner.</p> </li> </ul>

Demand Manager, Techno Functional Analyst

Fimple

<div>
 Fimple is a product company focused on building a cloud-native, highly composable, and extendible platform to meet the end-to-end platform requirements of digital, disruptive, and new entrant financial players seeking agility. We offer a modern, API-native, and ecosystem-driven solution with robust marketplace support, enabling financial institutions to thrive in a rapidly evolving market.
 <br/>
 <br/>
 We are looking for a
 <strong>
  Technical Solution Analyst
 </strong>
 to join our Fimple Delivery team. In this role, you will be responsible for analyzing and resolving issues in banking applications, ensuring smooth operations for our clients. Instead of full-time coding, your focus will be on
 <strong>
  troubleshooting, error analysis, and client communication
 </strong>
 .
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyze and troubleshoot issues within banking applications
  </li>
  <li>
   Read and interpret code to identify error sources
  </li>
  <li>
   Communicate effectively with clients and manage the resolution process
  </li>
  <li>
   Collaborate with technical teams to drive solutions
  </li>
  <li>
   Stay curious and open to learning new technologies and processes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Software Engineering, Computer Programming, or a related field
  </li>
  <li>
   Ability to read and understand code to identify and analyze issues
  </li>
  <li>
   Strong problem-solving skills
  </li>
  <li>
   Experience or interest in error analysis and troubleshooting
  </li>
  <li>
   Excellent communication skills with a customer-focused approach
  </li>
  <li>
   Knowledge of banking business processes and systems is an advantage
  </li>
  <li>
   Open to both experienced and entry-level candidates
  </li>
  <li>
   Growth mindset and ability to see challenges as learning opportunities
  </li>
 </ul>
</div>


Technical Solution Analyst
Cairo - Hybrid
Full-Time

Clarivate

<div><div><div><p>In your role as an IT Service Desk Analyst, you will be part of a team dedicated to providing Clarivate colleagues with World Class Information Technology Support and Service. By monitoring critical elements of the IT infrastructure, responding to system alerts and user request for assistance, you provide the front-line support required to delight both our internal and external customers.</p></div><p></p><div><p><b><br>
About You</b> (<b>Skills &amp; Qualification Required)</b></p></div><div><ul><li><p>
Associates degree or bachelor&rsquo;s degree in Computer or Equivalent combinations of education, work experience, and certification will be considered.</p></li></ul></div><div><ul><li><p>
Minimum 2 years&rsquo; experience working in a support/service capacity; preferably global IT organization, underlined by respective training certificates, but certificates are not mandatory.</p></li></ul></div><div><ul><li><p>
Knowledge of ITIL best practices (ITIL Foundations certification preferred but not mandatory)</p></li></ul></div><div><ul><li><p>
Experience in IT Service Management process and tools or experience.</p></li></ul></div><div><ul><li><p>
Knowledge/use of ITSM tools like Service Now a plus</p></li></ul></div><p></p><div><p><b>
It would be great if you also have&hellip;</b></p></div><div><ul><li><p>
Client focus and ownership driven - displays initiative and a proactive approach to work.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to be a collaborative team player.</p></li></ul></div><div><ul><li><p>
Flexible individual capable of dealing with the typical tensions that arise within an IT service environment; confident &amp; customer focused; good problem-solving skills with the ability to follow written and verbal instructions.</p></li></ul></div><div><ul><li><p>
Proven troubleshooting skills within a support environment including a strong commitment towards incident resolution, and solid understanding of foundational IT technical issues and relationships.</p></li></ul></div><div><ul><li><p>
Proficiency in personal computer operating systems, security and office automation software, including Microsoft Windows 10, Active Directory, VPN, Exchange, Salesforce, Teams, Outlook, Word, Excel, PowerPoint, TeamViewer, LucidChart, Microsoft SCCM, and Microsoft Office 365.</p></li></ul></div><p></p><div><p><b>
What will you be doing in this role?</b></p></div><div><ul><li><p>
Provide 1st level support to resolve IT problems across the organization (i.e. workstations, mobile computers, printers, peripherals, desk phones, application access, VPN, etc.)</p></li></ul></div><div><ul><li><p>
Answer the Service Desk phones in a courteous and friendly manner following the specified IT procedures</p></li></ul></div><div><ul><li><p>
Ensure compliance to Clarivate&rsquo;s Incident Management process for every incident</p></li></ul></div><div><ul><li><p>
Identify, analyze and repair equipment failures, order and replace parts/material as needed.</p></li></ul></div></div><div><div><ul><li><p>
Provide one-on-one end-user problem resolution, performing various IT support function such as creating, activating, disabling, and unlocking user accounts, network and application password resets, etc.</p></li></ul></div><div><ul><li><p>
Enter all calls/incidents/request/updates in ServiceNow, including detailed chronological information, in accordance with IT standards</p></li></ul></div><div><ul><li><p>
Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.</p></li></ul></div><div><ul><li><p>
Implementation/Installation and administration/maintenance of IT services with focus on availability, reliability and manageability following Clarivate&rsquo;s IT standard processes in coordination with responsible IT service management.</p></li></ul></div><div><ul><li><p>
Create documentation and enhance the development of the Knowledge Base as required</p></li></ul></div><div><ul><li><p>
Prepare reports for trend analysis, improvement opportunities and performance metrics.</p></li></ul></div><div><ul><li><p>
Support implementation of new and/or improved IT processes following ITSM standards</p></li></ul></div><p></p><div><p><b><br>
About the Team</b></p></div><div><p>
You will be part of Clarivate&rsquo;s IT Service Desk team, operating across Bengaluru and Noida, providing 24x7 IT support to over 15,000 colleagues globally. The team serves as the first point of contact for IT-related incidents and requests, ensuring business continuity through reliable, efficient, and customer-centric service delivery.</p></div><p></p><div><p><b>
Hours of Work</b></p></div><div><p>
40 hours per week (Rotational shifts supporting 24x7 operations), permanent full-time position, hybrid work model.</p></div></div><p>
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.</p></div>

IT Support Services Analyst

HSBC

<div><p><b>Some careers have more impact than others.</b></p><p>
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</p><p>
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</p><p>
We are currently seeking an experienced professional to join our team in the role of <b>eDiscovery Technology Operations Analyst</b></p><p><b>
Business: Legal</b></p><p><b>
Principal responsibilities</b></p><ul><li>
Collect electronically stored information from identified sources in a forensically sound manner, including but not limited to, audio, e-mails and other e-communications, shared drives, and other business specific databases and records.</li><li>
Execute, process, produce and support custodian collections using various corporate collection tools such as M365, NICE, Verint, EMC SourceOne Discovery Manager, Lotus Notes.</li><li>
Understand implications of international collection and address international data issues with appropriate parties.</li><li>
Work with appropriate parties to obtain and record approval to access and collect data.</li><li>
Coordinate and track all electronic collection activities and maintain chain of custody documentation.</li><li>
Create data manifest, update collection tracking log, and ensure successful transfer of data for each shipment of collected data to processing vendors using tools such as 7-Zip and WinSCP.</li><li>
Transfer collected data to the designated vendors for processing and review using the bank&rsquo;s appropriate channels.</li><li>
Identify opportunities to automate or modify activities or procedures to increase efficiency and maintain a competitive advantage.</li><li>
Coordinate activities with other areas of the company as required to ensure smooth implementation of new and/or enhanced processes, procedures, reports, etc. and the collection, processing, and production of electronically stored data.</li><li>
Ensure timeliness and accuracy of responses, adherence to internal policies and external regulations and maximized contribution to economic profit.</li><li>
Work collaboratively and closely with teammates, most particularly with the eDiscovery Data Collections Team and the eDiscovery Active Management Team.</li><li>
Coordinate activities with other functional areas of the Bank as required for seamless implementation of new and/or enhanced processes, procedures, reports, etc.</li></ul><p><b>
Requirements :</b></p><ul><li>
Ensure compliance with operational risk controls in accordance with HSBC and regulatory standards and policies and optimize relations with regulators by addressing any issues.</li><li>
Identify expected outcomes for custodian collections and challenge and/or escalate where outcomes not as expected.</li><li>
Physical Demands/Work Environment: Very good working conditions. Little or no physical demands. Minimal handling of light materials. The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.</li><li>
Manage and execute data collection, processing, review and production consistent with Legal&rsquo;s e-discovery policies and processes.</li></ul><p><b>
What additional skills will be good to have?</b></p><ul><li>
University degree in Computer Science, Forensic Technology, Information Technology or relevant field.</li><li>
0-3 years of experience managing or collecting data using software and hardware like NICE, Verint, EMC SourceOne Discovery Manager and Lotus Notes would be preferred; graduates are welcome to apply.</li><li>
Candidates with an understanding of the Electronic Discovery Reference Model (EDRM) framework and standards would be preferred.</li><li>
Candidates with an understanding of enterprise level infrastructure and technology, for instance, messaging applications, databases, servers, backup, storage and compliance archiving would be preferred.</li><li>
A team player that brings to the position exceptional organizational skills, excellent communication skills (both oral and written), and sound judgment.</li><li>
Ability to work independently and with others, taking ownership of individual and shared tasks with minimal supervision.</li><li>
Ability to work in an often-stressful environment while maintaining good interpersonal skills.</li><li>
Willingness to learn new technologies and processes and work flexibly to meet changing requirements.</li><li>
Ability to think quickly and analytically and manage multiple priorities under short deadlines.</li><li>
Prior project management experience in large, complex electronic discovery projects would be preferred.</li><li>
Reliable and dependable teammate.</li><li>
Strong work ethic and self-motivation with a desire to take initiative and seek process improvement to create efficiencies.</li></ul><p><b>
You&rsquo;ll achieve more at HSBC</b></p><p>
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</p><p>
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><p><b>
***Issued By HSBC Electronic Data Processing (India) Private LTD***</b></p></div>

eDiscovery Technology Operations Analyst

HUB International

<div><p><b>About HUB</b><br>
<b>Join our Stevie Award Winning Team at HUB International!</b></p><p><br>
When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 570+ offices across North America.</p><p><br>
We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.</p><p><br>
We currently have an opportunity for a <b>Benefit Technology Implementation Analyst</b>.</p><p></p><p><b>
Summary of Responsibilities</b>:</p><p>
Responsible for helping HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solutions. The implementation consultant is not only responsible for the successful implementation of the enrollment platform but is the subject matter expert (SME) for all levels of the day-to-day role. Candidate is a resource for the team and at times may need to act as a liaison between teams/partners.</p><p></p><p>
The ideal candidate must have excellent organizational skills, take a proactive initiative to ensure client and team success and an ability to effectively work across matrix partners.</p><p></p><p><b>
Specific Responsibilities</b>:</p><p></p><ul><li>
As a benefit implementation consultant, you will be responsible for ensuring the successful implementation of the Employee Navigator system. This includes, but not limited to:</li><li>
Configuring system as needed based on client provided requirements.</li><li>
Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression, and acceptance test plans.</li><li>
Establish electronic data interchange (EDI) files when appropriate.</li><li>
The implementation consultant will also manage yearly assigned renewals.</li><li>
Requires a self-motivated, client focused professional with strong follow-through who consistently delivers on commitments to clients and internal stakeholders.</li><li>
Display sound knowledge of common healthcare practices and the transmission of enrollment data from one trading partner to another.</li><li>
Facilitate site demonstrations, training to clients/HUB Account Team, product overviews and general project meetings as needed.</li><li>
Maintain thorough understanding of all internal systems to respond to general and specialized client requests.</li><li>
Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.</li><li>
Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.</li><li>
Create accurate and concise requirements to support continuous data quality improvements.</li><li>
Ability to identify, report and track issues and/or enhancements required to meet current industry standard business rules and functionality.</li><li>
Build and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives.</li><li>
Creating and maintaining procedures for the team</li><li>
Serves as a technical resource and triage point to the team.</li><li>
Serves as a mentor and escalation point.</li><li>
Assesses the effectiveness of team process, recommends, and implements improvements as necessary across the team.</li><li>
Other duties as assigned.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
A Bachelor&rsquo;s Degree and/or 5+ years&rsquo; experience in benefits administration with a preference to online enrollment.</li><li>
Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.</li><li>
Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).</li><li>
Experience with building/maintaining Electronic Data Interchange (EDI) files a plus.</li><li>
Must be able to quickly sort through complex subject material.</li><li>
Strong analytical skill set and ability to effectively use data for strategy.</li><li>
High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.</li><li>
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.</li><li>
Must possess a passion for teamwork, client service and reaching business results through problem solving.</li><li>
Proven judgement, creativity and analytical skills are required to analyze, recommend, and improve workflows.</li></ul><p></p><p><i>
The expected salary range for this position is </i><i>$66,000 - $85,000 </i><i>and will be impacted by factors such as the successful candidate&rsquo;s skills, experience and working location, as well as the specific position&rsquo;s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.</i></p><p></p>
Department Account Management &amp; Service<p></p>
Required Experience: 5-7 years of relevant experience<p></p>
Required Travel: Negligible<p></p>
Required Education: High school or equivalent<p></p><p>
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.</p><p></p><p>
E-Verify Program</p><p></p><p>
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</p></div>

Benefit Technology Implementation Analyst

Zoox

<div><div><div>Zoox is seeking a Workday Integration &amp; PRISM Technical Analyst to join our team. This position will play a key role in standing up our Workday PRISM instance and integrating data across multiple People Experience systems. This role is critical in helping to enable our organization to drive strategic, data driven decisions about our workforce. In addition, this role will help maintain general inbound and outbound integrations within our Workday instance.</div><div></div><div><br>
You'll work closely with cross-functional teams to design, build, and deploy data integrations and reporting solutions, bringing together complex datasets to power and actionable insights across Talent Acquisition, Human Resources, and other key business areas.</div></div>
<div><div><h3 class="jobSectionHeader"><b>In This Role, You Will...</b></h3><ul><li><ul><li>
Serve as the technical lead for implementing and managing Workday PRISM, including data ingestion and modeling</li><li>
Design and develop integrations using Workday Studio and other Workday integration tools (EIBs, RaaS, Standard Templates, etc)</li><li>
Partner with Human Resources to identify reporting needs and build scalable dashboards and reports</li><li>
Serve as the primary point of contact for Talent Acquisition reporting and analytic requests</li><li>
Leverage ELT expertise to structure and transform data within PRISM for optimal reporting performance</li><li>
Deliver insightful analytics that support business decisions across the employee lifecycle</li><li>
Troubleshoot integration and functional configuration issues</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3><ul><li><ul><li>4+ years of experience working with Workday Integrations and Workday PRISM</li><li>
Proficiency in building and deploying integrations using Workday Studio</li><li>
Hands-on experience with data modeling and ELT processes within Workday PRISM</li><li>
Workday Integration experience (RaaS, Studio, etc)</li><li>
Experience with Workday Discovery Boards and Workday Advanced, Composite, and Matrix reports</li><li>
Experience driving insights related to People/Human Resources and/or Talent Acquisition</li><li>
Strong data and analytics background with the ability to translate business questions into actionable reports and dashboards</li><li>
Experience working with cross functional stakeholders</li><li>
Strong attention to detail with the ability to create and maintain clear documentation</li><li>
Excellent communication skills, both written and verbal</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Bonus Qualifications
</b></h3><ul><li><ul><li>Familiarity with various HCM and ATS systems</li><li>
Experience in Project and/or Program Management</li></ul></li></ul></div></div>
<div><div>$128,000 - $154,000 a year</div><div><b>
Base Salary Range</b></div><div></div><div><br>
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.</div><div></div><div><br>
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.</div></div>
<div><div><b>About Zoox</b></div><div>
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We&rsquo;re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.</div><div></div><div><br>
Follow us on LinkedIn</div><div></div><div><b><br>
Accommodations</b></div><div>
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.</div><div></div><div><b><i><br>
A Final Note:</i></b></div><div><i>
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.</i></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Workday Integration & PRISM Technical Analyst

Accenture

<p><b>Project Role : </b>Technology Support Engineer<br>
<b>Project Role Description : </b>Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
<br>
<b>Must have skills : </b>Incident Management<br>
<b>Good to have skills : </b>NA<br>
Minimum <b>5</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the organization. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors to facilitate issue analysis and resolution, contributing to a seamless operational environment. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their skills. - Monitor and report on incident trends to identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Strong analytical skills to assess incidents and determine root causes. - Experience with service management tools and ticketing systems. - Ability to create and maintain comprehensive documentation. - Familiarity with ITIL framework and best practices. Additional Information: - The candidate should have minimum 5 years of experience in Incident Management. - This position is based at our Pune office. - A 15 years full time education is required.</p>
<br>
15 years full time education

Technology Support Engineer

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