technology support analyst

ThinkTek

<div><h1 class="jobSectionHeader">Technology Modernization Analyst (Secret Clearance)</h1>
Who We Are: 
ThinkTek LLC is a fast-growing Certified SBA 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB) company. We specialize in providing management and technology consulting services to support the business and technology modernization efforts of the Federal Government. ThinkTek was formed with the specific purpose of providing its clients a tailored solution around ProgramProject Management, Strategic Planning, and IT Operations.<h2 class="jobSectionHeader">
Position Description:</h2>
ThinkTek is seeking a highly motivated Technology Modernization Analyst to support the assessment of our client's current technology landscape and the development of a forward-looking technology strategy. This role is focused on the tactical evaluation of systems and architecture, identifying opportunities for modernization, and creating a detailed, actionable roadmap to guide the organization's technological transformation.<h2 class="jobSectionHeader">
Key Responsibilities:</h2><ul><li>Technology and Architecture Assessment: Conduct comprehensive assessments of the current technology environment and architecture, evaluating their alignment with industry best practices and mission requirements.</li><li>Roadmap Development: Develop a multi-year technology roadmap that includes a sequenced plan of initiatives, timelines, dependencies, and a prioritization matrix aligned to strategic objectives.</li><li>Future-State Vision: Create and document a 'to-be' technology vision, including detailed narratives and models of the target environment.</li><li>Emerging Technology Analysis: Analyze emerging trends and technologies, such as Artificial Intelligence (AI), to identify opportunities for improving baseline technologies (e.g., ServiceNow) and back-office support.</li><li>Performance Metrics: Define and draft Key Performance Indicators (KPIs) to track the progress and success of the technology roadmap's implementation.</li><li>Implementation and Financial Planning: Develop a tactical plan for the first year of implementation and create multi-year financial and resource estimates (cost, personnel, skills) required to execute the roadmap.</li></ul><h2 class="jobSectionHeader">
Required:</h2><h2 class="jobSectionHeader">
SkillsCompetencies:</h2><ul><li>
Ability to evaluate complex IT environments, systems, and architectures for alignment with mission needs and industry best practices.</li><li>
Working knowledge of enterprise architecture concepts and ability to support development of current-state (&quot;as-is&quot;) and future-state (&quot;to-be&quot;) views.</li><li>
Ability to develop multi-year technology roadmaps, including prioritization, sequencing, and dependency mapping aligned to strategic objectives.</li><li>
Familiarity with legacy system modernization approaches, including cloud adoption, platform consolidation, and workflow automation improvements.</li><li>
Ability to assess emerging technologies (e.g., AI/ML, automation, low-code platforms) for applicability to mission and business processes.</li><li>
Ability to define and apply KPIs and performance metrics to track progress and inform decision-making.</li><li>
Experience supporting cost estimation, resource modeling, and implementation planning for technology initiatives.</li><li>
Ability to translate technical concepts into clear documentation, briefings, and recommendations for both technical and non-technical stakeholders.</li><li>
Familiarity with tools such as Microsoft Excel, PowerPoint, Visio, and collaboration platforms (e.g., Jira, Confluence, ServiceNow).</li><li>
Strong analytical, communication, and problem-solving skills.</li></ul><h2 class="jobSectionHeader">
Clearance:</h2><ul><li>
Minimum Active Secret Clearance
</li></ul><h2 class="jobSectionHeader">EducationExperience:</h2><ul><li>
Education: Bachelor's degree in information technology, systems engineering, business, or related field</li><li>
Experience: 3+ years of experience supporting federal IT programs, system modernization, or technology consulting</li></ul><h2 class="jobSectionHeader">
Desired:</h2><ul><li>
Experience supporting large-scale or multi-vendor federal IT programs or modernization initiatives.</li><li>
Familiarity with federal mission systems, including case management, workflow automation, or identity and credentialing solutions.</li><li>
Certifications such as PMP, FAC-P/PM, SAFe, Scrum Master (CSM), or ITIL</li><li>
Experience with cloud environments (AWS, Azure, or government cloud platforms)</li></ul>
ThinkTek LLC is proud to be an Equal Opportunity Employer (EOE), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. ThinkTek offers medical, dental, and vision insurance to all full-time employees; PTO and a variety of other paid leave options are also available. You can read more about ThinkTek benefits at https://www.thinktekllc.com/careers/.</div>

Technology Modernization Analyst

N2 Services Pvt Ltd

Job Title: HelpdeskLocation: Rochester, NY (Onsite)Type: W2Job Description:The IT Support Analyst (Contractor) serves as the first point of contact for users experiencing technical issues. This role involves, but is not limited to, providing basic IT support, troubleshooting hardware and software problems, and escalating complex issues to higher-level support teams.Ticketing platform we use<ul><li>Freshservice (experience using this is preferred but not required)</li></ul>Technology this individual should be comfortable supporting:<ul><li>Office 365</li></ul><ul><li>Adobe (Reader and/or Pro)</li></ul><ul><li>Amazon Workspace</li></ul><ul><li>KnowBe4 (our IT training platform) preferred but not required</li></ul><ul><li>Mimecast (preferred but not required)</li></ul><ul><li>OKTA (preferred but not required)</li></ul><ul><li>RingCentral (preferred but not required)</li></ul><ul><li>Zscaler (preferred but not required)</li></ul>Pay: $20.00 - $22.00 per hourWork Location: On the road

IT Support Analyst

Wells Fargo

<div>Title: Technology Operations Analyst
Locations: 550 S Tryon St Charlotte, NC 
Duration: 18 months
Work Engagement: W2
Work Schedule: Onsite 5 days a week/possible weekend day work needed
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits 
Summary: 
In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Technology Operations and contribute to large-scale planning related to Technology Operations deliverables. Review and analyze moderately complex Technology Operations challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Technology Operations deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Technology Operations.
Responsibilities:
Seeking someone experienced with Microsoft Teams Room (MTR) configuration and support, to include Teams Admin Center experience and Call Quality Dashboard (CQD) Experience. 
This team supports videoconferencing rooms, AV and non-video conferencing rooms. Occasional TV support will be needed, however mostly supporting videoconferencing that occurs
Videoconferencing and Audiovisual support including conferencing management platforms (i.e. Cisco Control Hub) and Observability tools such as ThousandEyes. 
Qualifications:<ul><li>
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.</li><li>
Control hub</li><li>
MS Teams Admin Center</li><li>
Call Quality Dashboard (CQD)</li><li>
Strong AV equipment troubleshooting skills</li><li>
Previous experience in corporate or executive support</li></ul></div>

Technology Operations Analyst 3 - Contingent (contract)

CEC Facilities

<div>Position Summary
The Technology Solutions Analyst is responsible for partnering with business and technology teams to identify, evaluate, and support the delivery of artificial intelligence (AI), analytics, and automation solutions that drive operational efficiency and business value. This role serves as a bridge between business stakeholders and technical delivery teams, translating business needs into AI enabled solutions while supporting implementation, adoption, and continuous improvement.
Key Responsibilities<ul><li>
Collaborate with business stakeholders to identify opportunities for AI, machine learning, automation, and analytics solutions.</li><li>
Gather, analyze, and document business requirements, process workflows, and functional specifications.</li><li>
Translate business challenges into clearly defined AI use cases, user stories, and success criteria.</li><li>
Partner with data engineers, data scientists, developers, and vendors to support AI solution design and implementation.</li><li>
Participate in proof of concepts (POCs) and pilot programs to validate feasibility and business value.</li><li>
Support solution testing, validation, and deployment activities.</li><li>
Collaborate with data teams to define data requirements, quality standards, and validation criteria.</li><li>
Assist in monitoring model performance and business outcomes.</li><li>
Support responsible AI practices, including governance, privacy, security, and ethical considerations.</li><li>
Support user training, communications, documentation, and change management activities.</li><li>
Act as a liaison between IT and business teams to ensure solutions meet user needs and are adopted effectively.</li><li>
Define and track key performance indicators (KPIs) for AI initiatives.</li><li>
Monitor post implementation outcomes and identify opportunities for optimization.</li><li>
Stay informed on emerging AI technologies and recommend improvements or innovations.</li><li>
Performs other duties as needed to support projects, operations, and the department.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in information systems, Computer Science, Data Analytics, Business Administration, or a related field.</li><li>
3&ndash;6 years of experience in business analysis, systems analysis, analytics, or technology consulting.</li><li>
Experience supporting AI, automation, analytics, or digital transformation initiatives.</li><li>
Strong analytical, documentation, and stakeholder communication skills.</li></ul>
Skills &amp; Abilities<ul><li>
Knowledge of AI and machine learning concepts (e.g., ML, natural language processing, large language models, predictive analytics).</li><li>
Ability to explain technical concepts in business friendly.</li><li>
Familiarity with tools such as Power BI, Tableau, SQL, Python, Power Platform, Azure AI, or comparable technologies.</li><li>
Working knowledge of SDLC, Agile, or hybrid delivery methodologies.</li><li>
Exposure to process automation or intelligent workflow solutions.</li><li>
Experience working in complex or regulated environments.</li><li>
Strong problem solving and critical thinking skills.</li><li>
Ability to manage multiple priorities and collaborate across teams.</li><li>
Data driven mindset with attention to detail.</li><li>
Effective written and verbal communication skills.</li><li>
Commitment to ethical and responsible use of AI technologies.</li></ul>
Work Environment &amp; Physical Demands
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.<ul><li>
Requires mobility within an office environment.
</li><li>Regularly required to talk and hear. Effectively communicate with others both written and orally, including using the telephone.
</li><li>Prolonged periods sitting at a desk and working on a computer.
</li><li>The employee may be required to walk; reach with hands and arms; and bend.
</li><li>May be required to stoop, kneel, and crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
</li><li>Possess good hearing, normal or corrected.
</li><li>The employee must be able to regularly lift and/or move up to 50 pounds.
</li><li>The employee may be required to climb stairs.
</li><li>Must be able to work 8 hours a day, 40 hours per week, and overtime as required and night or weekend shifts, as needed.
</li></ul>CEC Companies is an Equal Opportunity Employer. We are committed to attracting and retaining the best-qualified individuals, regardless of race, color, religion, national origin, gender, age, disability, veteran status, or any other status protected under federal, state, or local law. All qualified applicants are encouraged to apply.</div>

Technology Solutions Analyst

PROZ TECHNOLOGIES

Job Title: Techno-Functional Risk Systems Analyst Location: OnsiteJob Description: We are seeking a highly skilled Techno-Functional Risk Systems Analyst to join our Risk Change Management team. The ideal candidate will support various risk management initiatives and play a key role in translating business requirements into effective system solutions across a global banking environment.Key Responsibilities:<ul><li>Work closely with business stakeholders on risk system implementation and support</li><li>Gather and translate business requirements into functional and technical specifications</li><li>Support enterprise-wide risk functions including Portfolio Risk, ALM, Liquidity &amp; Funding Risk, Market Risk, and Governance</li><li>Assist in risk system architecture and integration planning</li><li>Participate in ALM and FTP framework validation and implementation</li><li>Monitor daily ALM operations and analyze data discrepancies between systems</li><li>Design and execute UAT test cases for key risk metrics</li><li>Recommend and implement best-practice solutions to enhance system performance</li></ul>Requirements:<ul><li>Minimum 5+ years of experience in Risk Management systems within the banking sector</li><li>Strong expertise in risk modelling, risk systems, and data management</li><li>Hands-on experience with PD, IFRS9, RAROC, VaR, Duration Gap Analysis, Earnings at Risk</li><li>Knowledge of Basel regulations</li><li>Experience in designing and implementing risk management processes</li><li>Strong understanding of IT systems, applications, and financial products</li><li>Ability to manage multiple tasks/projects independently</li><li>Excellent communication and stakeholder management skills</li><li>Bachelor&rsquo;s degree (Risk/Finance certifications are a plus)</li></ul>Preferred Skills:<ul><li>Understanding of Project Management fundamentals</li><li>Strong analytical and problem-solving skills</li><li>Detail-oriented with the ability to work under pressure</li></ul>How to Apply: Recruitment@proztec.comWe look forward to hearing from you!Job Type: PermanentPay: QAR15,000.00 - QAR20,000.00 per monthWork Location: In person

Techno-Functional Risk Systems Analyst

Gallagher

<div>Introduction 
<div>
At Gallagher Benefit Services, you&rsquo;re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it&rsquo;s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We&rsquo;re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you&rsquo;re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.</div> 
<div></div>
 
Overview<div> 
Our implementation team is growing and we're looking to hire a Benefits Technology Analyst. This is a client facing role, responsible for configuration, implementation and ongoing support of the PlanSource system.</div><div> 
</div><div>This position can be fully remote/virtual/work from home and you can be based anywhere in the US. 
</div> 
How you'll make an impact 
<ul><li>
Support and assist administrators with basic ongoing system functions and questions</li><li>
Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>
Troubleshoot and research issues to identify root causes</li><li>
Use deductive problem-solving skills to investigate and solve a broad range of problems.</li><li>
Assist with reporting requests</li><li>
Update the system with any requested changes (ex. plan, rate, or rule updates)</li><li>
Assist with ACA processes and data auditing</li><li>
Understand employee benefits and necessary configuration rules, including cost calculations</li><li>
Attend all team and global team meetings</li><li>
Attend all webinars for respective system/vendor</li><li>
Train administrators and update custom administrative user guides</li><li>
Create and maintain client documentations and records</li><li>
Follow communication procedures, guidelines, and policies</li><li>
Perform Open Enrollment (OE) demos for current clients</li><li>
Stay current with system information, changes and updates</li><li>
Facilitate client calls when needed</li><li>
Assist with agenda and call notes for client calls</li></ul>
 
About You 
<ul><li>
Bachelor&rsquo;s degree in a related field preferred</li><li>
Experience with HR Technology, specifically benefits administration, is required</li><li>
Experience with PlanSource strongly preferred</li><li>
Good customer service skills</li><li>
Ability to multi-task, prioritize, and manage time effectively</li><li>
Solid technical skills, especially with SaaS and Excel</li><li>
Excellent grammar and communication skills</li><li>
Project management skills</li><li>
Basic mathematical skills</li><li>
Ability to work in a team-oriented environment</li><li>
Strong communication skills and active listening</li></ul>
 
Compensation and benefits 
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you&rsquo;ll get, depending on your job level these benefits may improve:
<ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div>
Other benefits include:</div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</div><div></div><div> 
We value inclusion and diversity</div>
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</div>

Benefits Technology Analyst - Planview (Remote)

Empower Brands

<div>
 
 Position Overview
 
 
 
 The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis, develop checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a timely manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve complex situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or projects.
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Provide exceptional customer service in person, via phone or web conference, and email as appropriate
 </li>
 <li>
 Resolve help desk issues including troubleshooting hardware and software issues
 </li>
 <li>
 Perform user administration duties, using strict security protocols
 </li>
 <li>
 Configure user applications according to documented standards
 </li>
 <li>
 Administer e-mail accounts an lists using either Google Workspace or Office365
 </li>
 <li>
 Configure laptops, desktops, and mobile device, as needed
 </li>
 <li>
 Configure and deploy IP phones and service
 </li>
 <li>
 Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi access point management and switch configuration
 </li>
 <li>
 Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and efficiently
 </li>
 <li>
 Provide assistance and backup to the other members of the support team
 </li>
 <li>
 Ensure that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve
 </li>
 <li>
 Document resolutions and update knowledge base
 </li>
 <li>
 Other responsibilities, as required, to support the IT team
 
 
 </li>
 </ul>
 
 Critical Skills &amp; Attributes
 
 
 
 <ul>
 <li>
 Effective process and technical training skills
 </li>
 <li>
 Strong problem-solving and analytical skills to identify issues and develop effective solutions
 </li>
 <li>
 Strong written and verbal communication skills to convey technical information clearly to non-technical stakeholders
 </li>
 <li>
 Basic hardware, operating system and web application knowledge to provide technical support
 
 
 </li>
 </ul>
 
 Preferred Knowledge And Skills
 
 
 
 <ul>
 <li>
 Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
 </li>
 <li>
 Microsoft Office and Office365
 </li>
 <li>
 Service Minder and Google Workspace experience preferred
 </li>
 <li>
 Windows and Mac OS
 </li>
 <li>
 Remote Desktop support
 </li>
 <li>
 Chrome browser
 </li>
 <li>
 Active Directory
 </li>
 <li>
 Exchange and Outlook
 </li>
 <li>
 Experience diagnosing VOIP handsets or softphones, helpful
 </li>
 <li>
 TCP/IP, DNS and DHCP, basic understanding of switch and firewall configuration
 </li>
 <li>
 Remote support for mobile devices
 </li>
 <li>
 Basic understanding of AI and prompting
 </li>
 <li>
 Understanding of anti-virus and related security products and protocols
 </li>
 <li>
 Experience of working with a helpdesk management system, maintaining exceptional customer service levels, working in a team environment
 
 
 </li>
 </ul>
 
 Required Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 2+ years of experience in an IT environment supporting users and processes
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent communication and collaboration skills
 </li>
 <li>
 Familiarity with IT frameworks and tools
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company&rsquo;s new website at EmpowerFranchising.com.
 
 
 
 Note
 
 
 
 This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship.
 
 
 
 Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 
 
 This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 
</div>

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10000 technology support analyst jobs Near Me

Technology Modernization Analyst

IT Support Analyst

Technology Operations Analyst 3 - Contingent (contract)

Technology Solutions Analyst

Techno-Functional Risk Systems Analyst

Benefits Technology Analyst - Planview (Remote)

IT Support Analyst