telecom operations manager

Nokia

<div>The Operations Manager ensures seamless delivery of Managed Services by leading teams, optimizing network performance, and enhancing customer experience. This role requires deep expertise in telecom operations, vendor management, commercial optimization and cross-functional leadership.</div>
 <div><ul><li>Drive operational strategy aligned with business goals and Nokia MS contracts.
</li><li>Lead governance models with Nokia for performance reviews, contract compliance, and continuous service improvement and act as escalation point for major operational incidents and executive-level interactions.
</li><li>E2E operational services for network domains (RAN/Core/Transport including 4G RAN, IP Core Routers, Core CNF, Cloud Infra, IP RAN &amp; OSS, Data Centres.
</li><li>Oversee network uptime, outage reporting, follow-up actions, and SLA performance through structured reviews and dashboards, including KPIs like Customer Satisfaction Index, fault/incident resolution SLAs, work order SLAs, and remote fix rates. Ensure network/service security and lead network transformation initiatives.
</li><li>Oversee Nokia and third-party vendor contracts and enforce performance KPIs.
</li><li>Lead cost optimization, automation, and lifecycle management initiatives.
</li><li>Enhance end-user QoE experience and ensure high availability of premium leased lines and FTTx services
</li><li>Apply automation, analytics, and AI for proactive network operations.
</li><li>Manage NOC (Local/Remote), Field Ops (Active) including Toolset &ndash; Canopy + SMIA
 
and service teams with focus on service assurance and O&amp;M excellence.
</li><li>Promote a high-performance, accountable team culture through coaching and mentoring.
</li><li>Contract Execution: Deliver on SLA/KPI commitments and take corrective actions as needed.
</li><li>Control operational costs, optimize headcount, and identify upselling opportunities.
</li><li>Ensure adherence to local regulations, safety standards, and delivery processes.
</li><li>Benchmark network/service KPIs and implement best practices. Prepare and deliver operational reports (daily, weekly and monthly for Operations Director).
</li><li>Engage with senior customers on escalations, risks, and major improvement initiatives. Strengthen customer perception of Nokia&rsquo;s Managed Services through executive engagement and operational excellence. Collaborate across MS functions, Nokia service groups, and partners to shape and monitor long-term operational strategies. Lead cross-functional teams to resolve challenges and enhance end-to-end service delivery and product performance.</li></ul></div>
 <div>You Have
<ul><li>Bachelors in Telecom or Electronics, or IT (MBA preferred)
</li><li>12+ years in telecom operations with at least 5 years in a Lead role within managed services, ideally with exposure to Nokia environment.
</li><li>Deep understanding of mobile technologies (RAN 4G Cloud and CS/PS Core, VoLTE) and enterprise networks
</li><li>Familiar with Nokia OSS/BSS systems, IP/MPLS, transport domains.
</li><li>Strong command over SLA frameworks, contract management, and vendor scorecards
</li><li>Strategic thinker with operational agility
</li><li>Proven stakeholder management across all levels, regulators, and partners
</li><li>Excellent negotiation, communication, and conflict resolution skills 
</li></ul> 
It would be nice if you also had
<ul><li>ITIL v4 / PMP
</li></ul><ul><li>Technical Certifications in areas such as, LTE, Cloud, Core ,IP Routing etc. (with a preference for certifications demonstrating expertise in Nokia Technologies &amp; Solutions)</li></ul></div>
 <div>Come create the technology that helps the world act together
 
 
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people&rsquo;s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
 
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
 
 
What we offer
 
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
 
 
Nokia is committed to inclusion and is an equal opportunity employer
 
 
Nokia has received the following recognitions for its commitment to inclusion &amp; equality: 
 
<ul><li>One of the World&rsquo;s Most Ethical Companies by Ethisphere
</li><li>Gender-Equality Index by Bloomberg
</li>Workplace Pride Global Benchmark 
<li>
</li></ul><div></div> 
At Nokia, we act inclusively and respect the uniqueness of people. Nokia&rsquo;s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
 
We are committed to a culture of inclusion built upon our core value of respect. 
 
 
<div>Join us and be part of a company where you will feel included and empowered to succeed.</div></div>

Operations Manager

Zong CMPak Ltd

<div>
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 To manage end to end field operations activities of respective region. His key tasks include assurance of network availability and managing network operations within the allocated Opex-budget.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 To meeting the regional major KPIs for 2G/3G/4G network availability.
 </li>
 <li>
 To ensure Preventive/Corrective maintenance of Access Network and non telco is carried out in time.
 </li>
 <li>
 To manage, supervise and follow up with the Grid leads to minimize the MTTR i.e. Mean Time to Repair the fault.
 </li>
 <li>
 To meet the regional Microwave availability targets to meet the quality network.
 </li>
 <li>
 Responsible for end to end alarms rectification progress reports. RMS &amp; EAS rectification as well as the hardware (BSS) alarms contribution minimization.
 </li>
 <li>
 To reduce the OPEX of the company. To take some initiatives and to follow up all the execution end to end.
 </li>
 <li>
 To follow up the low TCHA cases as well as low efficient cells to get the count as minimum as possible. Moreover he will also be responsible for all regional RAN/BSS issues.
 </li>
 <li>
 To perform the network audits in order to check and evaluate the field teams performance (telco &amp; non telco maintenance).
 </li>
 <li>
 To allocate the clear and transparent KPIs to regional field teams on monthly basis and to evaluate on weekly, monthly and quarter basis.
 </li>
 <li>
 Managing on time execution of quality acceptance on air/PATs to get the new site on-air.
 </li>
 <li>
 Conducting network analysis on basis of root cause analysis and fault descriptions.
 </li>
 <li>
 Developing BTSA/TCHA improvement plan and to get himself align with vendors and field staff to minimize the most occurrence cases.
 </li>
 <li>
 To identify the hardware faults, to identify the R&amp;R loop holes, to identify the fault and issue at root grass level &amp; to take up all this with vendor team to ensure least re-occurrence.
 </li>
 <li>
 Providing support to sales team in achieving their key targets e.g. gross-adds and loading/recharge etc., by ensuring availability and quality of the network
 </li>
 <li>
 Coordination with respective sales teams to resolve customer complaints related to network issues.
 </li>
 <li>
 Responsible for the Pro-active maintenance to minimize the faults in the network.
 </li>
 <li>
 Determining cause of system issue and resolve system issues under the guidance of 2nd and 3rd level support staff members and/or vendor.
 </li>
 <li>
 Assisting the staff in solving the operational processes related issues.
 </li>
 <li>
 Prepare the staff schedule for holidays, vacations and operational procedures, or other duties and project assigned.
 </li>
 <li>
 To coordinate with regional FOPS manager in allocation of targets &amp; KPIs to field teams on monthly basis and to evaluate their performance on weekly, monthly and quarterly basis.
 </li>
 <li>
 Vendors management to support Field Operations teams.
 </li>
 <li>
 Follow up with HQ and vendors for timely provision of Telco and non-Telco spares.
 </li>
 <li>
 Administer Meetings &amp; coordination with fops team, vendors, inter departmental i.e. network constructions, transmission, RAN) related to network improvement, Operation &amp; maintenance activities.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum B-Tech/Bachelor of Engineering in Electrical/Electronics/Telecom from HEC recognized university.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 <ul>
 <li>
 B-Tech with 8 years of relevant experience or Bachelor of Engineering with 5 years of experience
 </li>
 </ul>
 
 
 
 
 
 Skills &ndash; Generic:
 
 
 <ul>
 <li>
 Interpersonal and communication skills.
 </li>
 <li>
 Time Management.
 </li>
 <li>
 Negotiation skills.
 </li>
 <li>
 Stress Management.
 </li>
 <li>
 Strong follow up skills.
 </li>
 </ul>
 
 
 
 
 
 Skills &ndash; Job Specific:
 
 
 <ul>
 <li>
 Knowledge of Telecom Field Operations.
 </li>
 <li>
 Strong Presentation and Analytical Skills.
 </li>
 <li>
 Effective problem solving skills.
 </li>
 <li>
 Leadership Skills.
 </li>
 </ul>
</div>

Assistant Manager QAC Telco - Quetta

<div>As an E2E Technical Manager, you will provide technical oversight and operational management across the customer&rsquo;s entire network infrastructure. You&rsquo;ll work closely with Local L2/Subject matter Expert, and Local and remote NOC teams, and multi-vendor partners to ensure high service availability and end-to-end performance.
You&rsquo;ll play a pivotal role in incident and problem management, preventive care, automation, and service optimization, ensuring smooth network operations and superior customer experience.</div>
 <div><ul><li>End-to-End Technical Operations Leadership: Lead and manage E2E technical operations across Core, RAN, Transport, and IP domains, ensuring SLA and KPI compliance for availability, performance, and service quality. Drive incident, fault, problem, and change management with a focus on Root Cause Analysis (RCA), resolution, and preventive actions, while enforcing and updating Managed Services (MS) processes.
</li><li>Advanced Technical Support &amp; Escalation: Provide 2nd level support for all escalated incidents by analyzing faults, troubleshooting, and leveraging existing knowledge. Initiate and manage escalations to vendor L3 support, serving as the primary technical authority and escalation point for managed services projects.
</li><li>Operational Continuity &amp; Performance Optimization: Ensure 24x7 operational continuity, proactive fault prevention, and continuous performance optimization. Lead technical audits, service improvement plans, and ongoing optimization initiatives to enhance service delivery.
</li><li>Multi-Vendor Network Integration &amp; Design Assurance: Oversee the integration, upgrades, and lifecycle management of multi-vendor network elements. Review and validate network designs, configurations, and operational readiness to ensure robust and efficient systems.
</li><li>Project Lifecycle Support &amp; Operational Handover: Support the Project Execution Owner in rollout, migration, and transition-to-operations activities. Manage E2E testing, acceptance, and seamless handover of projects to operations teams.
</li><li>Automation, AI, and Service Modernization
</li><li>Key Stakeholder Liaison &amp; Cross-Functional Coordination: Act as the single point of technical contact between Nokia, customers, and third-party vendors. Coordinate cross-functional and multi-vendor teams to ensure cohesive operations and support contract compliance, escalation management, and governance reporting.
</li><li>Performance Reporting &amp; Analysis: Prepare and present comprehensive KPI dashboards, RCA summaries, and performance reports to both internal and customer stakeholders. Provide daily, weekly, and monthly reports to the Network Operations Center (NOC) for management and customer teams.
</li><li>Managed Services Process Evolution: Drive continuous process improvement initiatives and actively contribute to the evolution and enhancement of Nokia&rsquo;s Managed Services delivery framework.
</li><li>Team Development &amp; Culture of Excellence: Mentor technical teams, fostering knowledge sharing, skill development, and accountability. Cultivate a culture of service excellence, innovation, and proactive problem-solving across the organization.</li></ul></div>
 <div>You have:
<ul><li>10+ years of experience in telecom operations or technical management, preferably within a Managed Services environment.
</li><li>Degree(s)/Major(s): Masters/Bachelors Computer Science/ Electrical/ Telecom/ Computer Engineering.
</li><li>Proven experience leading multi-domain (RAN/Core/Transport/OSS) operations and service assurance.
</li><li>Strong understanding of network architecture, fault management, and performance optimization.
</li><li>Excellent communication and leadership skills for cross-functional collaboration.
</li>Deep familiarity with ITIL, SLA management, and service delivery frameworks. 
<li>
 
</li></ul>It would be nice if you also had:
<ul><li>Certifications such as PMP, ITIL, or Agile.
</li><li>Hands-on experience in multi-vendor environments and integration challenges.
</li><li>Working knowledge of automation tools, OSS systems, and data analytics platforms.</li></ul></div>
 <div>Come create the technology that helps the world act together
 
 
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people&rsquo;s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
 
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
 
 
What we offer
 
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
 
 
Nokia is committed to inclusion and is an equal opportunity employer
 
 
Nokia has received the following recognitions for its commitment to inclusion &amp; equality: 
 
<ul><li>One of the World&rsquo;s Most Ethical Companies by Ethisphere
</li><li>Gender-Equality Index by Bloomberg
</li>Workplace Pride Global Benchmark 
<li>
</li></ul><div></div> 
At Nokia, we act inclusively and respect the uniqueness of people. Nokia&rsquo;s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
 
We are committed to a culture of inclusion built upon our core value of respect. 
 
 
<div>Join us and be part of a company where you will feel included and empowered to succeed.</div></div>

End to end Technical Manager

Big Fish Recruitment

The Role
 Title: ICT Operation Manager Reports to: Head of ICT Infrastructure & Network Department Location: Makkah, KSA Role Purpose Own day-to-day operations of the ICT infrastructure (Data Center, Core Network, ELV/Smart-City systems) to deliver high availability, security compliance (NCA), and SLA attainment. Key Responsibilities • ITIL Service Operations: Run Incident/Problem/Change/Release, Capacity & Availability, Service Continuity processes. • NOC /SOC Operations: End-to-end service monitoring & alerting (network/servers/apps/ELV), reduce MTTD/MTTR via unified monitoring, on-call playbooks, and automated remediation, Coordinate with Cybersecurity (SOC/SIEM), patch/vulnerability management, IAM/MFA, and NCA/ISO27001 compliance, • Network & Wireless: Operate core/distribution/edge (QoS, VLAN/VRF segmentation, BGP/OSPF), Wi-Fi, and maintain config/backup baselines and change windows. • Data Center Operations: Backup/restore, quarterly DR tests, virtualization & storage operations, capacity planning, and emergency procedures. • ELV systems Operations: (CCTV, Access Control, PAS, FAS, BMS, PLC, Digital Signage/VMS, etc.). • Telecom & Contractors Coordination: Work with telecom service providers (Neutral Host/DAS for GSM/4G/5G, fiber) and ICT contractors to ensure service readiness and resilience. • BCP (Business Continuity Plan)/H&S (Health & Safety): Lead technical incident response and conduct biannual tabletop drills to ensure BCP/H&S readiness. • Vendors & SLAs: Manage contract performance, spares, escalation paths, and align maintenance with approved change windows. • Reporting & CSI) Continual Service Improvement (: Produce monthly service KPIs and drive a data-led Continual Service Improvement roadmap.
 
Requirements
 <ul>
<li>Education/Experience: BSc in Eng./CS/IT; • 8–12 years in Data Center/Network operations, • 3+ years in team leadership. • Technical Competencies: Routing/Switching (BGP/OSPF), Wi-Fi, NG firewalls, virtualization (VMware/Hyper-V), storage & backups, monitoring (SNMP/flow/logs). Hands-on exposure to cybersecurity operations, ELV systems, and telecom services (GSM/4G/5G, fiber). • Languages: Arabic and English fluency. • Preferred certs: ITIL v4, CCNP/CCIE, Fortinet/Palo Alto, VMware VCP, Microsoft/Red Hat, ISO/IEC 27001 LI/LA; familiarity with Saudi NCA cybersecurity frameworks.</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

ICT Operation Manager

Golden Opportunities

<div>
 
 Job Description
 
 
 
 15 years� experience in Sourcing and Procurement
 
 
 End To End Execution Of Contracts Or Strategic Sourcing Including RFX, SOW, Negotiations, Red Lininng, Insurance, Legal, Cross Functional Team Management, PRPO, PO Management, Expediting Maintain SLA, KPIs, NPS As Defined Identify Opportunities In Area Of Automation, Transformation, Efficiency Improvement Drive Cost Saving Initiatives &amp; Achieve Cost Savings In Contractual &amp; Supplier Negotiations Must Have Experience In Following Tail Spend Categories
 
 
 Professional Services, IT Software, Hardware, Travel, Insurance, Marketing, HR, Telecom, Print, Facilities, etc.
 
 
 
 Skills Required
 
 
 
 RoleSenior Manager- S&amp;P operations
 
 
 Industry TypeITES/BPO/KPO
 
 
 Functional AreaITES/BPO/Customer Service
 
 
 Required Education Bachelors degree
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
 <ul>
 <li>
 OPERATIONS
 </li>
 <li>
 SOURCING AND PROCUREMENT
 
 
 </li>
 </ul>
 Other Information
 
 
 Job CodeGO/JC/1110/2025
 
 
 Recruiter NameMaheshwari Balasubramanian
</div>

Senior Manager- S&P operations - GO/JC/1110/2025

SH Infranet Management Solutions LLP

We are seeking enthusiastic and self-motivated Electronics and Communication Engineering graduates to join our telecom operations team. This is an excellent opportunity for freshers to begin their careers in the telecom sector and gain hands-on experience in network deployment, maintenance, and testing.The role involves working on telecom equipment such as BTS, antennas, fiber optic systems, and supporting field teams in ensuring smooth network operations.Qualifications:<ul><li>Bachelor&rsquo;s degree in Electronics and Communication Engineering (ECE) or equivalent.</li><li>Basic understanding of telecommunication systems, RF concepts, and signal transmission.</li><li>Willingness to work on field/site projects and travel as needed.</li><li>Good communication skills and eagerness to learn.</li><li>Familiarity with MS Excel and reporting tools is an added advantage.</li></ul>Share your resume:9207059111hr.shinfra@shinfranet.comJob Types: Full-time, PermanentPay: &#8377;10,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Provident Fund</li></ul>Work Location: In person

Electronics and Communication Engineer – Telecom (Fresher)

Mega Vision

Job Title: Business Development ManagerLocation: Dubai, UAEAbout the Role:We are looking for a dynamic and results-oriented Business Development Manager to drive telecom market growth through strategic partnerships in the real estate, property management, facility management, and developer sectors. The role focuses on generating qualified leads, building strong business relationships, and achieving revenue targets in a competitive market.Key Responsibilities:Identify and establish partnerships with real estate, facility management, and developer networks.Build and maintain relationships with key decision-makers to promote Etisalat services.Conduct regular market visits to identify new opportunities and enhance visibility.Execute business development strategies aligned with company goals.Coordinate with internal teams for partner onboarding and support.Monitor and report on partnership performance and lead conversions.Requirements:Bachelor&rsquo;s degree in any field.3&ndash;5 years of experience in business development or sales (telecom, real estate, or B2B preferred).Strong UAE market knowledge.Excellent communication (English &amp; Hindi), negotiation, and relationship skills.Self-motivated, target-driven, and able to work independently.Valid UAE driving license preferred.*Benefits:** Competitive salary with performance-based incentives and bonuses.* Opportunity to work with a leading telecom brand in the UAE.* Car + Fuel AllowanceJob Type: Full-timePay: AED2,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you have Valid UAEdriving license?</li></ul>Experience:<ul><li>business development: 2 years (Preferred)</li></ul>Language:<ul><li>english (Preferred)</li><li>hindi (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Business Development Executive

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