telecom specialist

City of El Paso

<div><div><div><h2 class="jobSectionHeader">Requirements</h2></div> 
<div> 
MOS Code: 9740 (Navy), 3D014 (Air Force), 8858 (Marine Corps), 94F (Army)<div> 
Education and Experience: A Bachelor's Degree or higher in Information Systems, Computer Science, Computer Engineering or related field and two (2) years of experience with Cisco and Avaya VoIP and PBX systems or an Associates Degree in Information Systems, Computer Science, Computer Engineering or related field and four (4) years of experience with Cisco and Avaya VoIP and PBX systems. 
 
Licenses and Certificates: Texas Class &quot;C&quot; Drivers License or equivalent issued by another state. One applicable CompTIA or CISCO certification at time of application. 
 
Special Requirements: Applicants for this position must pass a Criminal Justice Information Systems (CJIS) finger-print based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A &amp; B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.</div></div>
<div><h2 class="jobSectionHeader">General Purpose</h2></div>
<div>Under general supervision, provide technical support for VoIP and/or PBX communication systems.</div>
<div><h2 class="jobSectionHeader">Typical Duties</h2></div>
<div><div>Support the customization, construction, installation and overhauling of VoIP and PBX equipment, facilities and programs. Involves: Using routing strategies, optimize delivery of calls utilizing multiple vendors. Utilize TDM, VoIP, VoIP over WAN, SIP and IVR systems and service to optimize up time. Support telecom moves, adds, changes and deploy new hardware and software. Configure and support voice services on all LAN/WAN hardware including Acme SBC/voice gateways and CISCO IPT solutions. Utilize network management tools such as Cascade, NetBrain and Statseeker to monitor, evaluate, and report performance statistics of the CISCO Call Manager, Unified Messaging and LAN/WAN networks. Monitor industry trends, technologies, and standards and be able to research, recommend, and apply new technologies as necessary. 
 
Maintain telephony support to all city facilities and remote sites. Involves: Conduct efficiency analysis to improve service delivery. Troubleshoot high profile, revenue impacting, critical system and software failures. Develop and support application integration with the voice environment, such as with Microsoft OCS for click-to-dial functionality. Support mobility options including soft-phone and phone proxy. Maintain network documentation, such as topology diagrams, circuit/equipment inventories and configuration reports. Debug PSTN and PBX issues in analog, ISDN and T1CAS environments. Provide daily support and monitoring of networks and security environments. 
Perform miscellaneous related duties as required.</div></div>
<div><h2 class="jobSectionHeader">General Information</h2></div><div><div> 
</div><div>
Note: This is an unclassified contract position.</div><div> 
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.</div> 
Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.<div></div><div> 
A r&eacute;sum&eacute; and/or other documents will not be accepted in lieu of a completed application. Comments such as &ldquo;See r&eacute;sum&eacute;&rdquo; are not acceptable and will result in the application being considered incomplete.</div><div> 
To qualify for this position, the required education, experience, knowledge and skills must be clearly stated on your application&rsquo;s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.</div><div> 
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your r&eacute;sum&eacute; will eliminate you from consideration for the position.</div></div></div></div>

VoIP Telecom Specialist

Texas Health and Human Services Commission

<div></div><div><div><div><div><div>Date: Mar 19, 2026
</div></div></div></div><div><div><div><div>Location:
EL PASO, TX
</div></div></div></div><div><div><div><div>Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. 


Functional Title: Telecommunications Specialist III 
Job Title: Telecommunications Spec III 
Agency: Health &amp; Human Services Comm 
Department: Regional Office Support Teleco 
Posting Number: 15088 
Closing Date: 04/18/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $4,801.16 - $6,281.33 
Pay Frequency: Monthly 
Salary Group: TEXAS-B-22 
Shift: Day 
Additional Shift: 
Telework: 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:
 
Job Location City: EL PASO 
Job Location Address: 401 FRANKLIN AVE 
Other Locations:
 
MOS Codes: 0699,2651,2805,2831,2847,5939,6313,6316,6317,6483,181X,182X,183X,18E,1D7X1,1N2X1,255N,255Z,25B,25U 
25X,5C0X1R,629X,681X,683X,781X,782X,783X,94F,CTI,CTM,CYB10,CYB11,ET,ETV,IC,ISM,IT,OS 
Brief Job Description:

Works as part of a team of six information technology professionals who provide IT support for over 900 state employees located throughout 5 counties in west Texas. This position is considered the regional telecommunications expert on this team. As a part of the Regional I.T. team, the person will need to be able to provide desktop, software, and network support at times. Working with a team of telecommunications experts at state headquarters, the person working in this position will need to be able to perform complex computer systems analysis and telecommunications work. Working with local users, this person will need to be able to install, operate, diagnose, train, and resolve voice, data, digital, wireless, cabling, and video telecommunications issues. Working with Regional Administrative Services, this person will need to be able to maintain a working relationship with telecom and cable vendors to ensure proper service and billings for those services. As the regional telecom expert, the person must be able to provide guidance to others during projects, support, and with issue diagnosis and be able to work under minimal supervision (with latitude for the use of initiative and independent judgment). Work will require an understanding of the HHS enterprise, its business needs, and the Enterprise Telecommunications Services (ETS) program. Work will include installation and support of servers, computers, hardware, software, network, and telecommunication related systems. Work will include development and maintenance of reports using various software products on supported systems or proposed business solutions. The person in this position must be able to recommend changes to improve system operations and reduce telecom costs. The position requires a person with good communications and customer service skills. The position requires a person that will accurately document time, cost, and labor while adhering to the policy and procedure of the State of Texas Health and Human Services. 


Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy. Some Holiday and weekend work may be required for projects, moves and where updates may be business impacting. 


Maintains oversight and administration of telecommunications systems supporting multiple agencies (HHSC, DSHS, and DFPS). Supports multiple Regional sites and travels to locations as required. A dependable vehicle is required. 


Monitors ticket system and primarily perform telecom network support remotely, directly and in joint efforts with third party vendors for problem resolution within HHSC service level agreement specifications. 


Review small to intermediate floor plan layouts as provided by Regional Administration Services (RAS) of new or existing building remodeling projects, modifications, and/or expansion to existing facilities to ensure that Telecom Equipment will be housed appropriately. 


Communicates with RITM (Regional IT Manager), RAS (Regional Administrative Services) staff, PM (Program Management) and Vendors, providing appropriate judgments and evaluations. Applies technical expertise and skills, and determines telecom and data needs, plans, and coordinates accordingly for equipment delivery and implementation. Keeps RITM, RAS, and program management informed of project progress to meet target goals. 


Writes and maintains reports citing work progress during meetings, projects, and site visits. 


Keeps reports via software and hardcopy formats to communicate floor plan reviews with appropriate owners. 


Serves as regional telecom &ldquo;subject matter expert&rdquo; during Regional meetings, scan calls, and conferences with RITM, RAS staff, and PM. 


Participates in statewide scan calls with other telecom staff and State Office telecom leads to discuss telecom issues, statewide projects, and plans for upcoming telecom mandates. 


Completes telecom assignments and functions as directed by RITM when necessary, using VPN from on-site and/or in the field. 


Assumes responsibility for all state property issued for telecom activities and support. 


Completes department forms such as time records, travel vouchers, and ticketing system updates in a timely manner. 


Maintains daily communication with the IT team, customers, and vendors, for reported incidents, work requests, and open tickets as needed. 


Leads and supervises the activities of vendor technicians and provides technical support or guidance as necessary and supervises related issues including managing predetermined and scheduled work. 


Reviews of contractual performance to ensure vendor compliance by overseeing vendor troubleshooting, project tasks, and problem resolution progress. 


Expeditiously escalates trouble calls with third party vendors when appropriate and promptly informs upper management and customers and provides routine updates to all parties. 


May conduct special fact-finding reports and coordinate repair of phone lines used by office equipment such as printers, fax and post meter machines, fire, paging, and security systems, and recommend resolutions to RITM and RAS as appropriate. 


Analyzes and tests new or existing procedures, new or existing telecommunications systems or programs for efficiency and effectiveness and consults with management for appropriate action. 


Assists State Office telecom leads in analyzing and defining agency disaster recovery responsibilities and procedures. Coordinates, plans, and schedules the installation or training for new or revised telecommunications systems. 


Provides technical expertise for proposed system modifications. 


Maintains system databases and yearly equipment inventories. 


Prepares material requests and plots time requirements for telecommunication projects such as cabling for voice drops and electrical power needs. 


Assist in resolving Service Level Agreement issues by defining causes of errors and recommending appropriate responses. 


Seeks State Office telecom and peer guidance as necessary, attends workshops, seminars, and training to keep abreast of business progress and changes. 


Communicates orally and in writing and establishes and maintains an effective working relationship with customers, vendors, coworkers, and management in a team atmosphere. 


Performs related work as assigned by RITM including asset and project management. 


Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet agency&rsquo;s obligations for disaster response and/or recovery of Continuity of Operations (COOP) activation and other IT requirements such as LAN/WAN cabling and related IT network equipment setup. 


Must maintain an acceptable driving record in accordance with agency policy. 


Knowledge, Skills and Abilities (KSAs):

Ability to work with Microsoft products (i.e., Outlook, Word, Excel, TEAMS); Effective use of personal computers. Ability to use a ticketing system. Experience using Helix is preferred but not required. General working knowledge of PBX systems. 


Knowledge of data processing and telecommunications principles, equipment, procedures, terminology, standards, and wiring technologies of network operating systems; Skill in using telecommunications test equipment and applicable software. 


Ability to interpret small to intermediate building floor plan layout and construction documents. 


Ability to coordinate, install, operate, and evaluate telecommunications equipment; to analyze, diagnose, and resolve telecommunications problem&rsquo;s ability to articulate telecom related issues during meetings with Directors, Program Managers, Customers, Vendors, and coworkers. 


Ability to work independently and as a team member. Skill in organizing and analyzing information. Ability to lift to 30lbs. 


Ability to supervise the work of others including contractors and vendors. Can travel as work dictates. 


Ability to adapt to schedule changes and to travel after hours and/or stay overnight on short notice. 


General knowledge of Federal Communications Commission policies and procedures. 


Knowledge of project management duties and leading technical teams. 


Knowledge of telecommunications test equipment, computers, and applicable software (i.e., ohm meter, scanners, wire testers, voltmeters, digital meters, telephone test sets and cable testers, putty, Securocrat, Jump Server, Procom, HyperTerminal). 


Ability to travel 30% and have dependable transportation 


Registrations, Licensure Requirements or Certifications:

A valid Texas driver&rsquo;s license is required. 


Initial Screening Criteria:

Experience with office software (i.e., Microsoft Outlook, Word, Excel, TEAMS). Experience with providing desktop support and troubleshooting telecom and data hardware and software issues. 


Experience with computer and telecom networks with experience support the hardware components 


Experience working with others in an IT team environment and working independently. 


Experience establishing courteous business relationships with customers, users, managers, and supervisors. 


Experience installing or supervising wiring in high, low, and confined spaces. Can analyze, diagnose, and resolve telecom problems. 


Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual. 


Selected candidates must be legally authorized to work in the U.S. without sponsorship. 


Must have reliable transportation with the appropriate insurance coverage and a valid driver's license from state of residence. Must be capable of lifting, loading, and transporting computer and network equipment to complete work requests. 


Requires travel approximately 30% of the time normally within regional boundaries. Occasional out-of-town travel with overnight lodging is sometimes required. Occasional overtime and weekend work are also sometimes required. 


Must be able to lift and move 30 lbs. of equipment.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. 


Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. 


ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. 


Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. 


HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. 
</div></div></div></div> 
Nearest Major Market: El Paso</div>

Telecommunications Specialist III

Norconsult Telematics

<div>
 
 
 Position Objectives
 
 
 
 The IT Specialist will support and maintain a telecom OSP network implementation tracking platform built on the Odoo platform (Web &amp; Mobile). The role is responsible for providing application technical support, coordinating infrastructure operations, and enabling effective user adoption across both field and office teams. The position ensures system stability, performance, cybersecurity compliance, and operational continuity while supporting telecom project teams through training, technical troubleshooting, and system administration.
 
 
 
 
 
 
 Job Description &amp; Responsibilities
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support for the Odoo-based platform.
 </li>
 <li>
 Troubleshoot system issues related to work orders, field inspections, asset tracking (PN/SN), and project tracking modules.
 </li>
 <li>
 Support mobile application users including field engineers and inspectors.
 </li>
 <li>
 Manage user accounts, roles, access rights, and permissions.
 </li>
 <li>
 Coordinate bug fixes, system enhancements, and updates with the development team.
 </li>
 <li>
 Support User Acceptance Testing (UAT) and system release validation.
 </li>
 <li>
 Maintain system documentation, configuration records, and change logs.
 </li>
 <li>
 Conduct training sessions in Arabic and English for system users.
 </li>
 <li>
 Prepare user manuals, SOPs, and quick reference guides.
 </li>
 <li>
 Provide onboarding support for new users and operational teams.
 </li>
 <li>
 Deliver post-go-live support and hypercare during system rollouts.
 </li>
 <li>
 Promote compliance with digital workflows and system usage standards.
 </li>
 <li>
 Monitor and maintain application servers operating on Linux.
 </li>
 <li>
 Coordinate operating system patching, security updates, and server maintenance.
 </li>
 <li>
 Monitor PostgreSQL database performance and health.
 </li>
 <li>
 Troubleshoot network connectivity issues including VPN access, firewall rules, and DNS configuration.
 </li>
 <li>
 Validate system backups and disaster recovery procedures.
 </li>
 <li>
 Coordinate with cloud hosting providers for system infrastructure management.
 </li>
 <li>
 Manage SSL certificates and ensure compliance with cybersecurity policies.
 </li>
 <li>
 Monitor system uptime, application performance, and incident resolution metrics.
 </li>
 <li>
 Track user adoption and system usage across operational teams.
 </li>
 <li>
 Prepare periodic technical performance and support reports.
 </li>
 <li>
 Identify and recommend improvements to enhance system performance, automation, and operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Information Systems, or a related field.
 </li>
 <li>
 3&ndash;6 years of experience in ERP/Odoo application support, infrastructure administration, or application technical support roles.
 </li>
 <li>
 Experience supporting web and mobile applications in enterprise environments.
 </li>
 <li>
 Experience working in telecom or infrastructure project environments is strongly preferred.
 </li>
 <li>
 Strong experience with Odoo (Community Edition preferred) and understanding of ERP workflows.
 </li>
 <li>
 Basic knowledge of Python programming (preferred).
 </li>
 <li>
 Familiarity with PostgreSQL database administration.
 </li>
 <li>
 Knowledge of Windows and Linux server administration.
 </li>
 <li>
 Good understanding of networking fundamentals including TCP/IP, DNS, VPN, and firewall configurations.
 </li>
 <li>
 Experience with patch management, server hardening, backup validation, and disaster recovery procedures.
 </li>
 <li>
 Exposure to cloud or virtualized environments (OCI, AWS, Azure) is preferred.
 </li>
 <li>
 Strong troubleshooting, documentation, and communication skills.
 </li>
 <li>
 Ability to work independently while coordinating with technical teams and field users
 </li>
 </ul>
</div>

IT Specialist – Telecom OSP Systems Support

Qatar Multitech Trading and Contracting W.L.L 

Job Summary:The NOC Engineer is responsible for network monitoring, troubleshooting, and support for telecom services. The role ensures the stability, security, and performance of network infrastructure by identifying and resolving network issues, coordinating with field engineers, and maintaining communication with stakeholders.Key Responsibilities:1. Network Monitoring &amp; Management:Monitor network performance using specialized tools and software.Ensure the telecom network, including voice, data, and fiber systems, operates optimally.Proactively detect, diagnose, and escalate network issues and alarms.2. Issue Resolution:Identify and troubleshoot telecom network outages, latency, and connectivity issues.Collaborate with network engineers and field technicians to resolve hardware and software issues.Perform root cause analysis and implement solutions to prevent future issues.3. Maintenance &amp; Support:Execute routine network maintenance tasks like software updates, hardware upgrades, and configuration changes.Support service provisioning, testing, and deployment activities.Liaise with service providers to ensure service-level agreements (SLAs) are met.4. Documentation &amp; Reporting:Maintain and update network documentation, including configurations and issue resolution procedures.Generate daily, weekly, and monthly reports on network performance and incident trends.5. Incident Management:Actively participate in incident response and resolution to minimize service impact.Escalate critical issues to senior engineers or management as necessary.Manage ticketing systems for incident tracking and resolution.6. Collaboration &amp; Communication:Work closely with telecom vendors, service providers, and internal teams for efficient service delivery.Provide updates and information to customers or stakeholders about network performance or service outages.7. Security &amp; Compliance:Ensure the security of telecom infrastructure by following industry-standard security practices.Perform regular security checks to prevent unauthorized access and maintain compliance with telecom regulations.Job Type: Full-timePay: From QAR3,000.00 per monthWork Location: In person

NOC Engineer-Telecom services

Cleo Rapid by UAE

Position: HR Executive &amp; Payroll Specialist (Male) Industry: Telecom Experience: 5+ Years Location: Karachi, Korangi Department: Human Resources Job Type: Full-time Joining Date: ImmediateJob Overview: We are looking for an experienced HR Executive &amp; Payroll Specialist with 5+ years of experience in the telecom industry to manage HR operations and payroll processes. The candidate will be responsible for payroll management, HR administration, employee records, recruitment support, and ensuring compliance with company policies and labor laws.Key Responsibilities: Process monthly payroll, including attendance, leave, overtime, and deductions. Maintain employee records, HR documentation, and HRIS data. Support recruitment, onboarding, and employee lifecycle management. Ensure compliance with labor laws, tax regulations, and company HR policies. Handle salary adjustments, bonuses, and final settlements. Respond to employee queries related to payroll, benefits, and HR policies. Prepare HR and payroll reports for management.Requirements: Bachelor&rsquo;s degree in HR, Business Administration, or related field. 5+ years of HR and payroll experience in the telecom industry. Knowledge of payroll systems, HRIS, and labor law compliance. Strong communication, organizational, and MS Excel skills.Market Competitive salary and benefits as per company policy.Share your CVS in PDF format only at hr@hellofaster.com along with proper subject line.Job Type: Full-timePay: Up to Rs55,000.00 per monthWork Location: In person

HR Executive & Payroll Specialist (Male)

Mphasis

SummaryAs a Quality Monitoring Specialist supporting our outbound telecom contact center, you will be responsible for evaluating customer interactions, identifying performance gaps, and ensuring that agents uphold compliance, professionalism, and customer experience standards. In this role, you will partner closely with Operations, Training, Workforce Management, and Client Stakeholders to provide insights, coaching recommendations, and trend analysis that directly supports customer retention, sales success, and brand reputation.This role requires exceptional attention to detail, strong analytical skills, and the ability to interpret performance trends while providing fair, accurate, and calibrated evaluations. As our program expands, adaptability and continuous improvement are essential qualities for success.Key Responsibilities Include<ul><li>Conduct quality evaluations of outbound calls (manual and campaign-based) to ensure adherence to scripts, compliance standards, and telecom regulations.</li><li>Monitor agent performance related to customer engagement, retention efforts, product positioning, and save/sales opportunities.</li><li>Identify coaching opportunities and partner with supervisors and training teams to support ongoing performance development.</li><li>Maintain calibration sessions with internal and client partners to ensure consistent scoring and interpretation of quality standards.</li><li>Produce detailed reports on agent performance trends, customer sentiment, compliance risks, and areas for operational improvement.</li><li>Flag high-risk behaviors or potential compliance violations, ensuring timely escalation and corrective action.</li><li>Provide feedback on process gaps, system issues, or customer pain points observed during monitoring.</li><li>Support new program launches by helping develop scorecards, QA rubrics, and workflow improvements.</li><li>Document findings thoroughly in CRM and QM tools for visibility across cross-functional teams.</li><li>Assist in maintaining alignment with client quality expectations, telecom policies, and legal requirements, including adherence to telemarketing rules (TCPA, DNC, etc.).</li><li>Participate in continuous improvement initiatives aimed at reducing repeat contacts, enhancing customer satisfaction, and improving retention outcomes.</li></ul>Soft Skills<ul><li>Strong verbal and written communication skills; ability to deliver constructive feedback professionally.</li><li>High emotional intelligence and an unbiased approach to evaluating customer interactions.</li><li>Strong analytical mindset with the ability to spot trends and patterns.</li><li>Adaptability in a dynamic, competitive telecom environment.</li><li>Ability to collaborate with cross-functional teams in a positive, solutions-oriented manner.</li><li>Attention to detail and critical thinking in evaluating call behaviors and outcomes.</li></ul>Required Qualifications<ul><li>4&ndash;5 years of Quality Assurance, Quality Monitoring, or Contact Center experience (Outbound preferred).</li><li>Experience in telecom, retention, loyalty, or customer success environments.</li><li>Familiarity with QM platforms (e.g., NICE, Verint, Calabrio) and CRM systems (Salesforce, WFM, or equivalent).</li><li>Strong understanding of outbound dialing compliance (TCPA, DNC, script adherence, disclosures).</li><li>Ability to assess call behavior objectively with high accuracy and consistency.</li><li>Proficiency with Microsoft Office (Excel, PowerPoint, Word) for reporting and insights.</li></ul>Preferred Qualifications<ul><li>Experience in telecom residential or business services.</li><li>Background in sales, customer retention, or outbound customer engagement.</li><li>Experience supporting performance calibration, training, or coaching sessions.</li><li>Knowledge of technical troubleshooting, billing support, or account management in a telecom setting.</li></ul>Perks<ul><li>High-visibility role with direct impact on customer retention, brand experience, and agent success.</li><li>Hybrid flexibility after training completion.</li><li>Collaborative culture with opportunities to influence processes and performance standards.</li><li>Career growth opportunities as the program expands (QA Lead, Trainer, Supervisor, Analyst roles).</li><li>Opportunities to cross-train across multiple business units and telecom lines of business.</li></ul>Pay: $24.00 per hourAbility to commute/relocate:<ul><li>Carrollton, TX 75007: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Telecommunication: 2 years (Required)</li><li>Outbound Contact center: 3 years (Required)</li><li>Quality assurance: 3 years (Required)</li><li>CRM software: 2 years (Required)</li></ul>Work Location: In person

Quality Monitoring Specialist – Outbound Telecom Contact Center

Contract Resources Group

Position Title: SCADA / Telecom Architect Organization: Ten X Group Work Arrangement: Full-time or project-based annual contract, subject to assignment Location: Syria - as assigned, including remote, austere, and complex operating environments Reports To: Program Technical Lead / Digital Infrastructure Lead / Authorized Project ExecutivePosition SummaryThe SCADA / Telecom Architect is responsible for the planning, architecture, integration, and technical assurance of utility telecommunications, operational communications, SCADA, RTU, substation automation, control center visibility, and cybersecurity baseline requirements for high-voltage transmission and substation infrastructure programs.This role provides end-to-end technical leadership for communications and control system architecture across transmission lines, substations, interconnections, and dispatch interfaces. The position requires a senior specialist with direct experience in utility operational technology environments and the ability to convert fragmented or legacy communications and control environments into resilient, interoperable, secure, and commissionable systems suitable for modern grid operations.Key Duties and Responsibilities&middot; Lead the design and review of telecom and SCADA architecture for transmission backbone, substation rehabilitation, and interconnection programs.&middot; Define the end-to-end communications topology for transmission and substation assets, including primary and backup paths, routing logic, latency considerations, and redundancy philosophy.&middot; Develop and review utility telecom solutions involving OPGW, SDH/MPLS-TP/IP-based utility networks, microwave, fiber termination systems, multiplexing, and related substation telecom infrastructure.&middot; Define SCADA, RTU, gateway, historian, HMI, alarm management, SOE, and dispatch visibility requirements for substations and interconnected assets.&middot; Establish substation automation and remote-control architecture requirements, including IED integration, control logic interfaces, time synchronization, and event management.&middot; Coordinate with Protection &amp; Control, substation, transmission line, and control center teams to ensure full alignment of teleprotection, operational data exchange, remote commands, and disturbance monitoring.&middot; Review and define interface requirements for OPGW integration, fiber allocation philosophy, telecom cabinet arrangements, network segmentation, and routing priorities.&middot; Lead the preparation or review of telecom and SCADA technical specifications, architecture drawings, signal lists, bandwidth analyses, cybersecurity baseline controls, FAT/SAT requirements, and commissioning procedures.&middot; Support procurement strategy, technical bid evaluation, vendor review, design submittal review, and implementation-phase technical clarification.&middot; Define minimum cybersecurity controls for operational technology environments, including segmentation, access control, audit logging, remote access governance, backup/restore logic, and incident response readiness.&middot; Participate in testing, loop checks, protocol validation, network performance testing, SCADA point-to-point verification, and control system commissioning.&middot; Support post-energization stabilization, defect resolution, documentation closeout, and operational handover to utility or operator teams.&middot; Ensure that all telecom and SCADA solutions are fit for purpose, maintainable, interoperable, and aligned with grid reliability and operator usability requirements.Minimum Required Education&middot; Bachelor&rsquo;s degree in Electrical Engineering, Telecommunications Engineering, Electronics Engineering, Computer Engineering, Control Systems Engineering, or closely related discipline from an accredited institution.Preferred Education&middot; Master&rsquo;s degree in Telecommunications, Power Systems, Control Systems, Cybersecurity, Digital Infrastructure, or related field.&middot; Specialized postgraduate training in utility communications, SCADA architecture, or critical infrastructure OT systems is advantageous.Minimum Required Experience&middot; Minimum 8 years of directly relevant experience in utility telecom, SCADA, substation automation, OT systems, or related critical infrastructure communications environments.&middot; Minimum 5 years of experience supporting HV/EHV substations, transmission networks, control systems, or utility operational communications.&middot; Demonstrated experience designing, integrating, reviewing, or commissioning utility-grade telecom and SCADA systems.&middot; Demonstrated experience supporting brownfield upgrades, legacy integration, or multi-vendor operational environments.Required Technical ExperienceCandidates should demonstrate substantial experience in most of the following:&middot; Utility telecom network architecture&middot; SCADA and RTU systems&middot; Substation automation systems&middot; OPGW-based communications infrastructure&middot; Fiber optic transmission systems and terminations&middot; Utility WAN/LAN design for substations and dispatch environments&middot; Tele-protection communications support requirements&middot; Protocols and integrations relevant to utility operations&middot; Gateway and data concentration architectures&middot; Time synchronization systems&middot; HMI, alarm, SOE, and event management systems&middot; Control center and dispatch visibility requirements&middot; Brownfield integration of legacy and modern systems&middot; FAT, SAT, loop checks, point-to-point testing, and commissioning&middot; OT cybersecurity baseline controls for utility environmentsPreferred Sector ExperienceStrong preference will be given to candidates with experience in one or more of the following:&middot; National grid modernization or backbone rehabilitation programs&middot; Transmission and interconnection communications systems&middot; Cross-border interconnection visibility and control environments&middot; Donor-funded, lender-reviewed, utility, EPC, or owner&rsquo;s engineer assignments&middot; Fragile, post-conflict, or security-constrained infrastructure programs&middot; Legacy SCADA replacement or partial migration environments&middot; Operational substations requiring staged digital cutoversRequired Certifications / LicensesAt least one of the following is strongly preferred, and candidates with multiple credentials will be prioritized:&middot; Professional Engineer / Chartered Engineer / equivalent engineering licensure in a relevant jurisdiction, where applicable&middot; Valid driver&rsquo;s license and ability to travel to field locations as required&middot; Recognized electrical, telecom, or industrial safety training relevant to field and commissioning environmentsPreferred Certifications&middot; CCNP, CCIE, JNCIP, or equivalent network engineering certification&middot; IEC 61850, utility automation, or SCADA platform certification/training&middot; Fiber optic installation, testing, or telecom systems certification&middot; CISSP, GICSP, ISA/IEC 62443, Security+, or equivalent OT/cybersecurity certification&middot; OEM-specific SCADA, RTU, SAS, or telecom system training&middot; PMP or equivalent project management certification&middot; OSHA, IOSH, NEBOSH, or equivalent safety certificationCore Competencies&middot; Utility telecom and SCADA architecture&middot; OT systems integration&middot; Network resiliency and redundancy planning&middot; Operational usability and maintainability focus&middot; Cybersecurity-aware engineering judgment&middot; Interface management across telecom, P&amp;C, and operations&middot; Technical specification development&middot; FAT/SAT and commissioning rigor&middot; Troubleshooting and root-cause analysis&middot; High-standard technical documentationFunctional Skills&middot; Ability to design practical, utility-grade telecom and SCADA architectures for brownfield and greenfield environments&middot; Ability to define resilient communications paths and avoid single points of failure&middot; Ability to coordinate complex interfaces between OPGW, telecom nodes, RTUs, IEDs, gateways, and control centers&middot; Ability to assess legacy systems and determine migration, integration, or replacement pathways&middot; Ability to establish minimum viable OT cybersecurity controls without compromising operational practicality&middot; Ability to review vendor architectures and identify technical gaps early&middot; Ability to support commissioning teams through system bring-up, signal validation, and operational acceptanceLanguage Requirements&middot; Professional fluency in English, written and spoken, is required.&middot; Arabic is highly desirable.&middot; Additional regional language capability is advantageous but not required.Deliverables Typically Expected&middot; Telecom and SCADA architecture narratives&middot; Communications topology diagrams&middot; OPGW and fiber utilization/interface requirements&middot; SCADA point list and signal mapping review inputs&middot; RTU/gateway/integration specifications&middot; Network redundancy and routing strategy memoranda&middot; Cybersecurity baseline control requirements&middot; FAT/SAT procedures and test scripts&middot; Point-to-point and commissioning checklists&middot; Operational handover and as-built documentation inputsJob Types: Full-time, Contract Contract length: 12 monthsAbility to commute/relocate:<ul><li>Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>utility telecom, SCADA, substation automation: 8 years (Required)</li><li>OT systems: 8 years (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Required)</li></ul>Work Location: In person

SCADA / Telecom Architect

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