telecommunications engineer

MARQUIS TECHNOLOGIES PRIVATE LIMITED

<div>
 
 Marquistech is an integrated Telecom domain company offering business value through innovative and cost-effective service delivery models to customers worldwide. Marquistech provides services for Mobile Handset Application Development and Testing. Marquistech has expanded its development and test service to global markets. The company&rsquo;s field test and application development division has been successfully delivering CDMA and GSM field test services and new application development since 2005. Field testing is carried out across Asia Pacific (APAC), Middle East Africa (MEA), South-East Asia Pacific (SEAP) &amp; Middle-East North Africa (MENA), Latin America, Saudi, Dubai, South Korea, UK, Australia.
 
 
 
 
 
 
 URL:
 
 www.marquistech.co
 
 m
 
 
 
 
 
 
 
 
 
 Location: Manama (Bahrain)
 
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 Mobile Device &amp; Network Testing
 
 
 Conduct pre-launch and field testing for mobile devices, including smartphones, FWA (Fixed Wireless Access) routers, and IoT devices.
 
 
 &middot; Perform stationery and mobility tests for 5G/4G LTE/VoLTE/VoWiFi/5G across different network conditions.
 
 
 &middot; Analyze network KPIs, coverage, throughput, call drop rate, handovers, and VoNR-MOS performance.
 
 
 &middot; Test and validate new features for mobile chipset platforms such as Qualcomm, MediaTek, and Spreadtrum.
 
 
 &middot; Execute end-to-end device validation, ensuring compliance with carrier and vendor requirements.
 
 
 Field &amp; RF Optimization
 
 
 &middot; Conduct drive testing, log analysis, and troubleshooting of degraded KPIs for LTE/5G networks.
 
 
 &middot; Perform network benchmarking, RF tuning, and parameter optimization for improving performance.
 
 
 &middot; Work on interference analysis, cell selection/reselection, handover performance, and protocol validation.
 
 
 &middot; Optimize antenna configurations, coverage planning, and network deployment strategies.
 
 
 Software &amp; Firmware Testing
 
 
 &middot; Flash and verify new firmware builds for mobile devices, tablets, and IoT products.
 
 
 &middot; Debug issues related to network registration, voice/data performance, handover failures, and UI glitches.
 
 
 &middot; Use tools like JIRA, QXDM, QPST, Nemo Outdoor, Wireshark, and NetAct for bug tracking and log analysis.
 
 
 &middot; Test software compatibility, regression testing, and application performance across different platforms.
 
 
 Testing Tools &amp; Protocols
 
 
 &middot; Hands-on experience with:
 
 
 o QXDM, QCAT, QPST, Nemo Outdoor, Nemo Analyzer, NetAct, Wireshark, and spectrum analyzers.
 
 
 o DCAP, KPI Reporter, WebNei, Web Element Manager, and network simulators.
 
 
 &middot; Analyze LTE and 5G NR protocol stack, including SRVCC, CSFB, Inter-RAT handovers, and carrier aggregation.
 
 
 &middot; Test IP networking protocols, including IPv4/IPv6, SIM lock, PIN lock, and security protocols.
 
 
 Customer &amp; Vendor Coordination
 
 
 &middot; Provide detailed test reports, recommendations, and troubleshooting support to R&amp;D and development teams.
 
 
 &middot; Assist in long-term network planning and feature validation for telecom operators.
 
 
 Required Skills &amp; Qualifications:
 
 
 &middot; Bachelor&rsquo;s or Master&rsquo;s degree in Telecommunications, Wireless Communication, or related field.
 
 
 &middot; 5+ years of experience in mobile device testing, chipset validation, and network optimization.
 
 
 &middot; Hands-on experience with 5G, LTE, VoLTE, VoNR, SRVCC, and IMS technologies.
 
 
 &middot; Strong knowledge of RF engineering, network optimization, and protocol analysis.
 
 
 &middot; Expertise in testing tools like QXDM, QPST, Nemo Outdoor, Wireshark, and JIRA.
 
 
 &middot; Ability to debug and analyze network issues related to interference, handovers, coverage, and data throughput.
 
</div>

Telecommunications Engineer

M.C. Dean, Inc.

<div>Overview:
<div>
About M.C. Dean</div><div>
M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation&rsquo;s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.</div><div></div><div> 
Why Join Us?</div><div>
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values, agility, expertise, and trust we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.</div><div></div><div> 
The Mission Critical Telecommunications Engineer Leader 1 (EL1) is responsible for leading the design, coordination, and execution of complex telecommunications and infrastructure engineering solutions for high-density, Artificial Intelligence (AI) driven data centers. This role combines deep technical expertise with leadership and mentoring capabilities to ensure the delivery of world-class, resilient, and scalable systems that support high density AI facilities and mission-critical operations.</div><div>
The Engineering Leader will guide cross-functional engineering teams, ensure adherence to best practices, and drive innovation in structured cabling, active low voltage systems, and integrated infrastructure. This position requires a strategic thinker with hands-on experience in data center environments, strong communication skills, and a passion for mentoring the next generation of engineers.</div>
Responsibilities:
<ul><li>Lead and oversee the engineering lifecycle for mission-critical AI data center projects, from concept through commissioning.</li><li>
Validate and ensure the delivery of high-quality, constructible engineering solutions across telecommunications systems.</li><li>
Coordinate with stakeholders across disciplines (Networking, AV, Security, MEP, Architecture) to ensure seamless integration of systems.</li><li>
Mentor and develop junior engineers and technical staff, fostering a culture of continuous learning and technical excellence.</li><li>
Manage technical risk, resolve complex engineering challenges, and ensure compliance with industry standards (TIA, NFPA, BICSI).</li><li>
Drive the development of engineering deliverables including design drawing packages, project schedules, cable run-lists, test plans, and quality control documentation.</li><li>
Lead technical discussions with clients, project leadership, and field teams to align on requirements and proactively address potential challenges before they impact project outcomes.</li><li>
Managing the integration of data from multiple company systems and analyzing the data to draw insights on project technical solutions.</li><li>
Champion engineering best practices, process improvements, and innovation in support of AI infrastructure scalability and reliability.</li><li>
Ensure safety, quality, and compliance throughout the engineering and construction process.</li><li>
Identifying, recommending, and implementing work process improvements.</li><li>
Reviewing technical project details with clients and project leadership.</li><li>
Maintaining a positive, assertive relationship with project engineers to achieve project milestones and overall project success.</li></ul>
Qualifications:
<div>
Education /Experience Required:</div><ul><li>
A Bachelor&rsquo;s in Engineering with a minimum of 7+ years of experience or Master&rsquo;s Degree in Engineering with 5+ years of experience in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Computer Science, Computer Engineering, Math or Physics preferably from an ABET accredited program.</li><li>
7+ years of experience in any Engineering discipline with Construction experience, including at least 3+ years in mission-critical or data center environments.</li><li>
Proven leadership experience managing engineering teams and complex technical projects.</li><li>
Strong knowledge of structured cabling systems, telecommunications infrastructure, and active systems (e.g., DAS, PA, emergency phones).</li><li>
Familiarity with TIA standards, NFPA codes, and BICSI standard</li><li>
Proficiency in AutoCAD, Revit, BIM, and engineering documentation tools.</li><li>
Experience with Microsoft Office Suite, SharePoint, and engineering project management tools.</li></ul><div>
Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ability to obtain a Top Secret Clearance is required.</div><div></div><div> 
Desired Experience:</div><ul><li>
BICSI RCDD or DCDC certification</li><li>
Experience with AI infrastructure technologies and solutions (g. high-density fiber capacity solutions)</li><li>
Manufacturer certifications such as NVIDIA AI Infrastructure and Operations, Corning Fiber Design, Fluke Networks Certified Cabling Test Technician, etc.</li><li>
Fundamentals of Engineering (FE/EIT) certification</li><li>
Design-Build Institute of America (DBIA) certification</li><li>
Leadership in Energy and Environmental Design (LEED) training</li><li>
National Institute for Certification in Engineering Technologies (NICET) training</li></ul><div>
We offer an excellent benefits package including:</div><ul><li>
A competitive salary</li><li>
Medical, dental, vision, life, and disability insurance</li><li>
Paid-time off</li><li>
Tuition reimbursement</li><li>
401k Retirement Plan</li><li>
Military Reserve pay offset</li><li>
Paid maternity leave</li></ul><div></div><div> 
Skills:</div><ul><li>
Ability to develop and provide solutions to technical challenges.</li><li>
Strong knowledge of one or more technologies and various application methods.</li><li>
Willingness to travel to project sites as needed.</li><li>
Experience with collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.</li><li>
Ability to lead and participate in technical discussions with project leadership.</li><li>
Ability to lead the application of principles, techniques, procedures, and equipment for one or more specific branches of engineering to the design and production of various goods and services.</li><li>
Strong Knowledge cost estimation.</li><li>
Strong knowledge of finance systems and basic principles of finance management.</li><li>
Ability to design, build, and development of a new product, technology, or service</li><li>
Ability to calculate and present the costs of a project when budgeting.</li><li>
Ability to establish credibility and maintain effective working relationships.</li><li>
Strong knowledge of effective presentation tools and techniques to ensure clear understanding</li><li>
Strong knowledge of applying engineering science and technology to the construction industry.</li><li>
Ability to review and correct construction drawings and construction project standards.</li><li>
Strong knowledge of fabrication and installation standards and specifications</li></ul><div></div><div> 
Abilities:
</div><ul><li>Exposure to computer screens for an extended period of time.</li><li>
Sitting for extended periods of time.</li><li>
Reach by extending hands or arms in any direction.</li><li>
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.</li><li>
Listen to and understand information and ideas presented through spoken words and sentences.</li><li>
Communicate information and ideas in speaking so others will understand.</li><li>
Read and understand information and ideas presented in writing.</li><li>
Apply general rules to specific problems to produce answers that make sense.</li><li>
Identify and understand the speech of another person.</li></ul>
Pay Range: USD $125,120.00 - USD $156,400.00 /Yr.</div>

Telecommunications Engineer Leader 1 - DMV

ELSEWEDY DIGITAL

<div>
 
 
 
 About Elsewedy Digital and Elsewedy Electric Company:
 
 
 
 
 We are the largest telecommunications, safety and security systems integrator operating in the Middle East, Africa and Asia Pacific regions providing turnkey solutions for energy, transport and telecom industries. All our telecommunications, safety and security solutions are engineered and supported locally, giving our customers the advantage of getting support for their businesses when and where they need it. We are fully integrated turnkey solutions provider in Telecommunications, Safety &amp; security, Fiber cabling &amp; connectivity and Automation. For more details, please visit our website: https://elsewedyelectric.com/en/page?v=Digital%20Solutions
 
 
 
 
 
 
 Key Tasks and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Work with specialized systems such as Telecom and ELV. This involves designing, implementing, configuring and integrating various components ensuring compliance with industry standards and project requirements.
 </li>
 <li>
 Design telecommunications systems that meet project requirements, specifications and client standards.
 </li>
 <li>
 Identify project requirements by studying project specifications, and offer technical expertise to the Project Manager and lead engineer throughout the project lifecycle.
 </li>
 <li>
 Select appropriate materials and vendor to ensure system reliability and compliance with project specifications.
 </li>
 <li>
 Prepare comprehensive engineering documents post project award to clearly define all project specifications, facilitating smooth implementation and adherence to client standards.
 </li>
 <li>
 Provide technical support and guidance to internal teams and clients regarding telecom systems and solutions.
 </li>
 <li>
 Travelling globally may be required to support projects requirement for Pre-FAT, FAT, Pre-commissioning, commissioning, Pre-SAT, SAT activities.
 </li>
 <li>
 Evaluate design changes and modifications providing project impact assessments.
 </li>
 <li>
 Maintain accurate project filing systems and ensure proper documentation and version control.
 </li>
 <li>
 Prepare Purchase requests in coordination with Engineering, Procurement and PM.
 </li>
 <li>
 Cooperate with different disciplines to ensure the overall quality of technical work.
 </li>
 </ul>
 
 Attend project meetings and prepares the necessary technical data for the other disciplines.
 
 
 
 
 
 
 Essential Qualifications and Education:
 
 
 <ul>
 <li>
 Bachelor's Degree in in Telecommunications, Electrical Engineering, or a related field.
 </li>
 <li>
 3 years of relevant professional experience.
 </li>
 <li>
 Excellent written and spoken English communication skills.
 </li>
 <li>
 Hands-on experience in ELV, telecom, and security systems.
 </li>
 <li>
 Solid understanding of CCTV design, access control systems and on-site implementation.
 </li>
 </ul>
 
 
 
 
 
 
</div>

System Engineer (ELV Telecom)

ASRC Federal

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™
 
ASRC Federal System Solutions, LLC, a subsidiary of ASRC Federal, is seeking a Technical Control Analyst (Associate Telecommunications Engineer) in Colorado Springs, CO, supporting the Wing Information and Communication Support (WICS 2) Technical Control Facility (TCF) at Schriever Space Force Base.
 The Technical Control Analyst is responsible for analyzing, managing, and optimizing telecommunications circuits and network operations supporting mission-critical systems. This role exercises independent judgment in monitoring network performance, identifying and resolving degraded conditions, restoring disrupted communications, and implementing alternate routing strategies to maintain operational continuity. The Analyst directs and coordinates corrective actions necessary to ensure effective and reliable telecommunications services.
 
Core Responsibilities: 
<ul>
<li>Plan, evaluate, and design configurations and reconfigurations of data and voice communication networks, including LAN, WAN, and VPN environments.</li>
<li>Analyze network performance trends and recommend improvements supporting short- and long-term operational objectives, including cloud-based systems.</li>
<li>Exercise independent judgment in diagnosing and resolving complex network and circuit issues, including real-time restoration of critical communications.</li>
<li>Lead or coordinate implementation of hardware and software solutions, including routers, switches, firewalls, and related infrastructure.</li>
<li>Coordinate with internal teams and external partners (e.g., third-party vendors, DISA, commercial carriers) to resolve issues and implement system enhancements.</li>
</ul>
Additional Workload and Cross-Utilization Responsibilities: 
This role includes responsibility for supporting multiple mission systems (e.g., GBSOC and SDIN), requiring the ability to prioritize competing operational demands and make escalation decisions impacting system availability. The Analyst evaluates system conditions, determines appropriate response actions, and coordinates with engineering resources as needed.
 
Requirements: 
<ul>
<li>Networking Knowledge:</li>
<li>Strong understanding of networking concepts: TCP/IP, DNS, DHCP, VLANs, subnetting, OSPF, BGP, EIGRP.</li>
<li>Experience configuring and troubleshooting routers, switches, firewalls, and wireless access points.</li>
<li>Familiarity with network monitoring tools such as SolarWinds and Wireshark</li>
<li>Basic understanding of firewalls, VPNs, and security best practices.</li>
<li>Able to make critical circuit priority judgement independently and equipment/circuit restoral decisions with little or no supervision</li>
<li>Documentation & Analysis:</li>
<li>Ability to read and interpret network diagrams, schematics, and technical documentation.</li>
<li>Demonstrated ability to exercise discretion and independent judgment in mission-critical environments.</li>
<li>Able to make real-time operational decisions impacting network availability and performance with minimal supervision.</li>
<li>Able to assess risk and determine appropriate corrective actions in high-availability network and mission systems</li>
</ul>
Work Schedule: 
<ul>
<li>Must be available for rotating shifts, including days, evenings, overnights, weekends, and holidays.</li>
<li>Shifts rotate on a scheduled basis to maintain 24/7 mission support.</li>
<li>Flexibility, dependability, and a strong sense of mission focus are essential due to the critical nature of operations.</li>
</ul>
Preferred Experience:Candidates with the following are highly desired: 
<ul>
<li>Experience working in a Technical Control Facility (TCF) or similar mission-critical network environment.</li>
<li>Familiarity with circuit provisioning, testing, and troubleshooting.</li>
<li>Skilled in cable flows and signal routing, especially in Building 400, MOD 3/4 at Schriever SFB.</li>
<li>Experience using patch panels, fiber distribution panels, and other cross-connect systems.</li>
<li>Knowledge of timing and synchronization distribution systems.</li>
<li>Proficient in using test equipment such as T-BERD or Fireberd for circuit continuity and diagnostics.</li>
<li>Experience coordinating with DISA, commercial carriers, and documenting circuit status and changes.</li>
<li>Working knowledge of COMSEC and KG encryptors.</li>
<li>Familiarity with Defense Information Systems Network (DISN) standards and procedures.</li>
</ul>
Education and Experience: 
<ul>
<li>Education:</li>
<li>Bachelor’s degree in a related field and 0 – 2 years’ experience. Additional experience may be accepted in lieu of degree.</li>
<li>Certifications:</li>
<li>CompTIA Security+ Required</li>
<li>CompTIA Network+ Preferred</li>
<li>Cisco Certified Network Associate (CCNA). Preferred</li>
<li>Juniper Networks Certified Associate (JNCIA). Preferred</li>
<li>Must meet DoD 8570 requirements (e.g., CompTIA Security+).</li>
<li>Clearance:</li>
<li>Must possess an active DoD Secret Clearance</li>
</ul>
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.
 
EEO Statement
 ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Technical Control Analyst

<div>
 
 
 
 About Elsewedy Digital and Elsewedy Electric Company:
 
 
 
 
 We are the largest telecommunications, safety and security systems integrator operating in the Middle East, Africa and Asia Pacific regions providing turnkey solutions for energy, transport and telecom industries. All our telecommunications, safety and security solutions are engineered and supported locally, giving our customers the advantage of getting support for their businesses when and where they need it. We are fully integrated turnkey solutions provider in Telecommunications, Safety &amp; security, Fiber cabling &amp; connectivity and Automation. For more details, please visit our website: https://elsewedyelectric.com/en/page?v=Digital%20Solutions
 
 
 
 
 
 
 Key Tasks and Responsibilities:
 
 
 <ul>
 <li>
 Manage End-to-end delivery (installation, commissioning, acceptance), Network performance analysis and optimization, Migration/swap activities for optical networks and NMS/O&amp;M operations and alarm handling.
 </li>
 <li>
 Work with specialized systems such as Radio, Network, Transmission, and ELV. This involves designing, implementing, configuring and integrating various components ensuring compliance with industry standards and project requirements.
 </li>
 <li>
 Design telecommunications systems that meet project requirements, specifications and client standards.
 </li>
 <li>
 Identify project requirements by studying project specifications, and offer technical expertise to the Project Manager and lead engineer throughout the project lifecycle.
 </li>
 <li>
 Select appropriate materials and vendor to ensure system reliability and compliance with project specifications.
 </li>
 <li>
 Prepare comprehensive engineering documents post project award to clearly define all project specifications, facilitating smooth implementation and adherence to client standards.
 </li>
 <li>
 Provide technical support and guidance to internal teams and clients regarding telecom systems and solutions.
 </li>
 <li>
 Travelling globally may be required to support projects requirement for Pre-FAT, FAT, Pre-commissioning, commissioning, Pre-SAT, SAT activities.
 </li>
 <li>
 Evaluate design changes and modifications providing project impact assessments.
 </li>
 <li>
 Maintain accurate project filing systems and ensure proper documentation and version control.
 </li>
 <li>
 Prepare Purchase requests in coordination with Engineering, Procurement and PM.
 </li>
 <li>
 Cooperate with different disciplines to ensure the overall quality of technical work.
 </li>
 </ul>
 
 Attend project meetings and prepares the necessary technical data for the other disciplines.
 
 
 
 
 
 
 Essential Qualifications and Education:
 
 
 <ul>
 <li>
 Bachelor's Degree in in Telecommunications, Electrical Engineering, or a related field.
 </li>
 <li>
 3 years of relevant professional experience.
 </li>
 <li>
 Excellent written and spoken English communication skills.
 </li>
 <li>
 Hands-on experience in DWDM/OTN transmission networks, including HLD/LLD implementation, commissioning, and integration.
 </li>
 <li>
 CCNA and HCIA certifications are required.
 </li>
 </ul>
</div>

System Engineer (Transmission)

CAPSA Engineering & Contracting LLC

Job Title: Telecom Construction EngineerLocation: Abu Dhabi, UAE. Experience: Minimum 6&ndash;8 Years Employment Type: Full-time, on-site roleJob SummaryWe are seeking an experienced Telecom Construction Engineer to manage and oversee telecom infrastructure projects. The ideal candidate will have hands-on experience in FTTH, Fiber Optic, OSP/ISP, and Wireless/Tower construction, ensuring projects are delivered safely, on time, and to the highest quality standards.Key Responsibilities:<ul><li>Manage end-to-end telecom construction projects.</li><li>Supervise site activities, contractors, and subcontractors.</li><li>Review engineering drawings, BOQs, and technical documentation.</li><li>Ensure compliance with quality, HSE, and project standards.</li><li>Monitor project schedules, budgets, and project progress.</li><li>Coordinate with clients, consultants, vendors, and internal teams.</li><li>Resolve technical issues and support testing, commissioning, and project handover.</li></ul>Qualifications:<ul><li>Bachelor's degree in Civil, Electrical, Telecommunications Engineering, or a related discipline.</li><li>6&ndash;8 years of experience in telecom construction projects.</li><li>Strong knowledge of FTTH, Fiber Optic, OSP/ISP, and Wireless/Tower infrastructure.</li><li>Proficiency in MS Office; knowledge of MS Project or Primavera is an advantage.</li><li>Excellent communication, leadership, and problem-solving skills.</li></ul>Job Type: Full-timeWork Location: In person

Telecom Construction Engineer

Cloud Destinations

Job Title: VoIP Engineer IVNumber of Roles: 1Location: Seattle, WA - ***Onsite 2-3 days per week*** (flexible/negotiable which days &mdash; not fixed team days, just needs on-site coverage during business hours at all times)Duration: 6 months CTHJob Notes:Team Structure<ul><li>Team of 3 today: 2 Level 1 engineers + 1 Level 4 engineer</li><li>This role would be a 2nd Level 4 (backfill/additional operational support)</li><li>Responsibilities include mentoring/training the lower-level engineers, especially on the new project being implemented Experience Requirements</li><li>Minimum 7 years experience</li><li>Negotiable/flexible if candidate has direct NovelVox experience or comparable/equivalent experience</li><li>Degrees/certifications count toward &quot;points&quot; &mdash; there's a tradeoff between formal education/certs and hands-on work experience</li><li>They want someone who's already done this or something very similar &mdash; not someone learning on the job (this is a high-visibility project, no room for a learning curve) The Project needing to start ASAP after worker is identified</li><li>Client uses Epic (hosted instance via University of Washington partnership)</li><li>Patient Access team is implementing Epic Cheers (call management module) with CTI integration</li><li>Current stack: Cisco Finesse / UCCX. New state: UCCX stays as backend, but calling interface moves from Finesse into Epic Cheers, with NovelVox building the integration layer</li><li>Future/secondary work (not immediate): Cisco WebEx AI agents / NLP &mdash; not expected to be 100% of role, will also share in daily operations, design, architecture, and other essential duties per the job description</li><li>High visibility/political importance: identified as one of the organization's top 3 projects; described as critical to org credibility/reputation with partners Compensation</li><li>Conversion Salary range: $120K low &ndash; $190K high annually</li><li>Recruiters (client side) typically anchor offers at mid-range; going above requires justifying via considerable experience</li></ul>Job Summary:<ul><li>The Voice over IP Engineer IV provides Fred Hutchinson Cancer Center (FHCC) with expert level engineering, architecture, design, implementation, operations, management, and technical leadership of complex voice over IP systems.</li><li>At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect.</li><li>The role will be focused on specific projects and will require the following skill-set in addition to the standard Knowledge, Skills and Abilities expected for this level of engineer.</li><li>Experienced with the design, deployment and support of pre-built CTI connectors such as NovelVox, SpinSci or AMC. NovelVox deployment with Epic and Cisco Unified Communications Manager is preferred.</li><li>Expertise in REST APIs, JSON, SOAP services, HL7 fundamentals, FHIR basics, XML, Authentication, OAuth, SAML and interface troubleshooting.</li><li>Cisco Contact Center Platforms: Expertise with Unified Contact Center Express, Webex Contact Center and Webex Customer Assist.</li><li>Expert in SIP trunking, dial plans, and intelligent omnichannel routing (voice, chat, email).</li><li>Webex AI &amp; Automation: Skill in implementing Webex AI agents, virtual assistants, and automated screen-pop.</li><li>Healthcare Contact Center Experience including patient identiy verification, HIPAA compliance, Protected Health Information,</li><li>Knowledge, Skills and Abilities</li><li>Experience in architecting, implementing, and configuring complex Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM &amp; Presence (CIMP), and voice gateways.</li><li>Expert knowledge and expertise in the design, consultation, long-term planning, installation, management, and repair of complex VoIP based network and telecommunication equipment, related applications, and associated services.</li><li>Expert knowledge and expertise on Cisco Routers, Structured Cabling, and LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS.</li><li>Expert knowledge and expertise of the Cisco Unified Call Manager, IMP, Telepresence, IPCC, Unity, CCX, SRST, CUBE, secure voice concepts, and secure voice processes.</li><li>Ability to think strategically and to work effectively with a diverse group of co-workers and customers.</li><li>Ability to analyze and provide creative, innovative solutions for complex problems.</li><li>Proficient organizational, interpersonal, communication (written and verbal), and presentation skills.</li><li>Demonstrated engineering leadership abilities in a team environment with a proven record of positive contributions.</li><li>Ability to complete multiple tasks, set priorities, and manage to critical deadlines.</li><li>Must be able to work non-standard business hours and be on-call as necessary.</li><li>Knowledge and expertise Cisco Emergency Responder (CER) &amp; Cisco Unified Contact Center Express (UCCX).</li><li>Knowledge on Cisco network infrastructure, LAN/WAN circuits; QoS.</li><li>Able to anticipate customer needs, assess requirements, and identify new solutions to meet departmental/organizational goals.</li><li>Additional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP.</li><li>Required Education and Experience</li><li>Bachelor&rsquo;s degree in computer science, engineering, information systems, or related field, or equivalent combination of education and experience.</li><li>Minimum seven (7) years' experience in Voice Operations and/or Voice Engineering.</li><li>Minimum five (5) years of experience in information technology administration or engineering, with three (3) years of experience in the information technology VoIP, telecommunications, or networking field.</li><li>Minimum three (3) years of experience directly managing IT telecommunication or infrastructure engineering and operational resources.</li><li>Minimum three (3) years of experience in leading teams and projects.</li><li>Primary Essential Duties</li><li>Responsible for development and maintenance of business-critical communications and/or network-based voice product systems, including planning, designing, and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP).</li><li>Responsible for monitoring and performance of enterprise platforms.</li><li>Oversees/troubleshoots voice issues and coordinates installation efforts with appropriate vendors and internal teams.</li><li>Leveraging expertise and experience, the incumbent will develop solutions that best align with FHCC&rsquo;s voice network requirements, identifying cost-effective implementation and long-term support strategies.</li><li>Provide Tier 2 support of internal voice and data communication systems.</li><li>Comply with departmental processes, such as incident management, change management and problem management.</li><li>Monitor and report on voice systems usage, availability, and performance.</li><li>Lead telephony system evaluations.</li><li>Collaborate with other members of IT staff and end users.</li><li>Follow VoIP engineering best practices and adhere to existing policies and procedures.</li><li>Design rack and cabinet equipment layout for server rooms and other telecommunications rooms.</li><li>Report, manage and troubleshoot issues with appropriate vendor tech-support staff.</li><li>Perform advanced-to-expert level configuration, troubleshooting and problem mitigation on all voice equipment, including wireless and network security equipment.</li><li>Work effectively with vendors, contractors, and other staff to coordinate system installations and provide quality assurance oversight.</li><li>Identify and maintain tools/applications for network monitoring, control, and reporting.</li><li>Lead short and long-range capacity planning.</li><li>Lead design, planning, and implementation of voice and data network systems.</li><li>Track telecommunication equipment software/firmware levels/revisions and lead efforts to upgrade accordingly.</li><li>Lead the evaluation of functionality/feature sets needed for telecommunications and direct selection of the correct hardware/software accordingly.</li><li>Utilize project planning and management skills to act as lead on large projects.</li><li>Perform in-depth telecommunications analysis, and provide evaluation, determination, and direction.</li><li>Provide advanced telecommunications/VoIP designs, including diagrams and documentation.</li><li>Provide guidance, direction, mentorship, and training to lower-level staff.</li><li>Perform 24/7 on-call support on a rotating basis and after-hours/weekend work for planned maintenance as required</li></ul>Pay: $85.00 - $90.00 per hourApplication Question(s):<ul><li>How many years you have experience with Voice Operations and/or Voice Engineering?</li><li>How many years you have experience with telecommunication?</li><li>Do you have experience with Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM &amp; Presence (CIMP), and voice gateways?</li></ul>Work Location: On the road

VoIP Engineer IV (Exp - 15+ years)

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