telecommunicator

Grenada Emergency Operations Center

<p><b>Job Summary</b><br/>We are seeking a dedicated and skilled Telecommunicator to join our team. In this role, you will be the vital link between the public and emergency services, responsible for receiving and processing emergency and non-emergency calls. You will utilize various communication technologies to provide accurate information, dispatch appropriate services, and ensure the safety of individuals in need. The ideal candidate will possess strong analytical skills, excellent typing abilities, and a commitment to providing exceptional service under pressure.</p><p><b>Responsibilities</b></p><ul><li>Receive incoming calls for emergency and non-emergency assistance, demonstrating professionalism and empathy.</li><li>Accurately transcribe information from callers while maintaining clear communication.</li><li>Utilize GPS technology to assist in locating callers and dispatching services effectively.</li><li>Analyze data from various sources to provide accurate information to first responders.</li><li>Operate phone systems and other communication equipment efficiently.</li><li>Maintain detailed records of all calls received, actions taken, and outcomes achieved.</li><li>Collaborate with law enforcement, fire departments, and medical services to ensure coordinated responses.</li><li>Stay informed about local geography.</li></ul><p><b>Experience</b></p><ul><li>Previous experience in a telecommunication or emergency response role is preferred but not required.</li><li>Proficiency in data entry with a strong typing speed and accuracy.</li><li>Familiarity with phone systems and GPS technology applications is advantageous.</li><li>Certification in emergency telecommunications or related fields is a plus.</li><li>Strong negotiation skills to manage difficult conversations effectively.</li><li>Ability to remain calm under pressure while handling multiple tasks simultaneously.</li></ul><p>Please come by Grenada Emergency Operations Center to submit your application in person at 370 Van Dorn St, Grenada, MS 38901. <b>*NO ONLINE APPLICATIONS*</b></p><p>Join our team as a Telecommunicator where your skills will make a difference in the community!</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $13.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Shift availability:</p><ul><li>Overnight Shift (Required)</li></ul><p>Ability to Commute:</p><ul><li>Grenada, MS 38901 (Required)</li></ul><p>Work Location: In person</p>

911 Emergency Telecommunicator

Town of Hilton Head Island

<div><div><b>Join Our Team as the 911 Public Safety Telecommunicator</b><br>
The Town of Hilton Head Island is seeking a <b>911 Public Safety Telecommunicator</b> to receive incoming emergency and non-emergency calls, and dispatch appropriate agencies and personnel as required.</div>
<div></div><div><b>What You Will Do</b></div>
<ul><li>Receive calls from public for emergency services</li>
<li>Determines which response agency should be responsible for responding to the call for assistance and dispatches appropriate units</li>
<li>Provide emergency assistance to callers until responding emergency units arrive</li>
<li>Coordinate rescue efforts with many external agencies including, but not limited to, DNR, Beaufort County Sheriff&rsquo;s Office, Marine Search and Rescue, Shore Beach Services and the USCG;</li>
<li>Receive non-emergency calls from the public and responds/directs accordingly</li>
<li>Monitor primary and secondary radio channels</li>
<li>Monitor location and availability of all field units</li>
</ul><div><b>Qualifications</b></div>
<ul><li>High School diploma or equivalent and two (2) years of related experience or an equivalent combination of education and experience.
</li></ul><div><b>Special Qualifications</b></div>
<ul><li>APCO Public Safety Telecommunicator 1, 7th Ed. Certification within one (1) year of employment</li>
<li>American Heart Association CPR Certification within three (3) months of employment</li>
<li>Emergency Medical Dispatch Certification within one (1) year of employment</li>
<li>Emergency Fire Dispatch Certification within one (1) year of employment</li>
</ul><div><div><b>What We Offer</b></div>
<ul><li>A competitive salary:
<ul><li>$49,710 upon hire and $55,720.56 after anticipated 6-month training period</li>
</ul></li><li>A supportive environment where your skills and contributions are valued.</li>
<li>A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan.</li>
</ul><div><b>Why Work with Us?</b></div>
<ul><li><i>Impactful Work</i>: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life</li>
<li><i>Collaborative Environment</i>: Work with a talented team of dedicated professionals committed to innovation and excellence</li>
<li><i>Excellent Benefits</i>: Enjoy a comprehensive benefits package that supports your well-being and professional growth</li>
<li><i>Community-Centric Focus</i>: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents</li>
</ul><div>Join us in making Hilton Head Island an even better place to live, work, and play!<br>
<br>
The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<br>
<br>
Position will remain open until filled.</div></div></div>

911 PUBLIC SAFETY TELECOMMUNICATOR

Allied Universal

<div><p>Security Dispatcher - Public Safety Telecommunicator</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Company Overview:
</p><p>Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
Allied Universal&reg; is hiring a <b>Security Dispatcher - Public Safety Telecommunicator</b> in <b>Marietta, Georgia. </b>The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. The Dispatcher/Communications Officer is responsible for all tasks associated with initiating emergency response. Duties include answering emergency and non-emergency calls, providing life-saving instructions, dispatching public safety personnel, responding to general requests for assistance and information, and maintaining essential public safety records.</p><p><br>
</p><p><b>Security Dispatcher - Public Safety Telecommunicator</b></p><br>
<p></p><p>Starting Base Pay: $29.79 per hour.</p><p><br>
</p><p><b>RESPONSIBILITIES:
</b></p><ul><li>Alarm monitoring</li>
<li>CCTV monitoring
</li><li>Camera Survey</li>
<li>Answering phones; operate IP based telephone system</li>
<li>Radio Dispatch; use multi-channel communications</li>
<li>Radio and call logging
</li><li>Incident Report issuance and collection
</li><li>Operations support; routing of call information to the appropriate units for handling
</li><li>Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station</li>
<li>Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
</li><li>Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
</li><li>Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)</li></ul><p><b>
QUALIFICATIONS:</b>
</p><ul><li>Must possess a high school diploma or equivalent</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Work experience must include of the following:<ul><li>
Demonstrated analytic and critical thinking skills and ability to prepare reports</li>
<li>Ability to prioritize workload based on urgency</li>
<li>Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)</li>
<li>Ability to communicate effectively with IT and Security Systems professionals</li>
<li>Demonstrated ability to operate radio, telephone equipment and/or console monitors</li>
<li>Ability to adapt in a dynamic work environment while possibly working under pressure</li></ul></li></ul><p><b>
Desired Skills:</b></p><br>
<p></p><ul><li>Ability to work a rotating shift schedule, including nights, weekends, holidays, and overtime as required.</li>
<li>Proficiency with computers and job-related software programs.</li>
<li>Strong prioritization and decision-making skills.</li></ul><p><b>
Required Certifications:</b></p><br>
<p></p><ul><li><b>Public Safety Telecommunicator I and II.</b> IFSAC (International Fire Service Accreditation Congress) and Pro Board (National Board on Fire Service Professional Qualifications</li>
<li><b>Cardiopulmonary Resuscitation (CPR)</b></li>
<li><b>National Incident Management System (NIMS)</b>: IS-100, IS-200, IS-700, IS-800</li>
<li><b>Hazardous Materials (HazMat) Awareness</b></li></ul><h2 class="jobSectionHeader"><b>
Closing</b></h2><p>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</p><h2 class="jobSectionHeader"><b>
Requisition ID</b></h2><br>
2026-1570090</div>

Security Dispatcher - Public Safety Telecommunicator

Allegan County

<div><p>Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County&rsquo;s natural resources are a gift to be treasured. Allegan County businesses, citizens, and employees are world-class, and we remain a welcoming, closely-knit community. We are one of the fastest-growing counties in Michigan.<br>
Allegan County Government places high importance on our core values: Respect, Integrity, Commitment and Honesty. A common thread among our leadership, employees and volunteers is a strong desire to serve and be part of something meaningful. We have been recognized by Gallagher as &ldquo;Best in Class Winner&rdquo; among mid-size companies for our excellence in optimizing employee and organizational well-being for three years in a row (2023-2025). We have also received the &quot;Impact Award&quot; from M.E.R.S. for excellence in educating our employees about their retirement plans and overall financial wellness. We are looking for dedicated, caring, energetic people to join our team!<br>
<br>
<b>Job Summary:</b></p><p>
Receives calls and dispatches for all public safety within Allegan County, emergency and non-emergency related. Law Enforcement Information Network (LEIN) record entry and management for law enforcement and courts.</p><p><b>
Starting Wage:</b> $24.26 per hour, full time, 12-hour shifts</p><p><b>
Excellent Benefits Plan: Health benefits begin on the first of the month after your hire date</b></p><ul><li>Medical, Dental &amp; Vision (three medical plans to choose from, two of which have a $0 bi-weekly premium)</li><li>County-funded Health Savings Account with our two high-deductible medical plans</li><li>County-paid employee life insurance coverage</li><li>County-paid short-term disability coverage, up to 52 weeks</li><li>Generous retirement plan, including a county contribution of 7% of your annual earnings</li><li>Tuition Reimbursement Program for college degree courses</li><li>Generous PTO plan, including front-loaded hours into PTO bank at hire, and annually on January 1.</li><li>13 paid holidays, in addition to PTO</li><li>FREE use of Allegan County government's two fitness centers</li></ul><p><b>
Responsibilities and Duties:</b></p><ul><li>
Processes all emergency and non-emergency public safety and public service calls within Allegan County. Prioritizes calls and department response and dispatches appropriate resource.</li><li>
Monitors all countywide work station alarms.</li><li>
Manages the Law Enforcement Information Network (LEIN) system.</li><li>
Performs Emergency Medical Dispatch (EMD) utilizing EMD protocols established by the Allegan County Medical Control Authority Board.</li><li>
Answers and processes administrative calls for all public safety and government related agencies.</li><li>
Record management logs for: Service Vehicle Rotation, Computer Aided Dispatch (CAD), lost and found, road conditions and closures, livestock, animal records, phone records, medical examiners, on-call for courts, Child Protective Services (CPS), Dive Team, SWAT Team, Marine Patrol, etc.</li><li>
Operates radio consoles, audio recorders, Enhanced 911 (E911) displays, computer aided dispatching (CAD) terminals, Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC), Emergency Alert System (EAS), keyboard, CAD, CAD mapping, Mobile Computer Terminals (MCT) Outdoor Warning Sirens, Teletype (TTP), Public Safety Alert Monitors (PSAM), Fleet Eyes, Emergency Management Network (EMNET).</li><li>
Performs miscellaneous clerical duties as assigned.</li><li>
Contacts non-public safety related agencies that work with Allegan County Central Dispatch (ACCD) on a routine basis.</li></ul><p><b>
Education and Experience:</b></p><ul><li>
High School Diploma or equivalent (GED) and up to one year of specialized of technical training beyond high school.</li><li>
Within one year of hire must be Emergency Medical Dispatch (EMD) certified, Law Enforcement Information Network (LEIN) certified and have completed a State basic dispatching course.</li><li>
Keyboard speed and accuracy with a minimum of 40 words per minute.</li><li>
Prefer two years of experience in the public safety related field.</li></ul>
Click here to review entire job description<p><i>
Allegan County is an Equal Employment Opportunity (EEO) employer. A copy of our EEO Utilization report is available on our website:</i></p><p>
https://www.allegancounty.org/home/showpublisheddocument/2802/6379747400</p><p>
</p><p>UjdTqnFHRb</p></div>

911 Telecommunicator

City of Charlotte, NC

<div>Date Opened: Monday, April 13, 2026 12:00 AM<p>
</p><p></p>Close Date: Thursday, April 23, 2026 12:00 AM<p>
</p><p></p>Department: Charlotte-Mecklenburg Police Department<p></p>
Salary: $24.00 - $29.81 Commensurate with Experience<p>
</p><p><b>Welcome to the City of Charlotte
</b></p><p></p><p>Charlotte is America&rsquo;s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.</p><p></p><p>
Our guiding principles include:</p><ul><li><p>
Attracting and retaining a skilled and diverse workforce</p></li><li><p>
Valuing teamwork, openness, accountability, productivity, and employee development</p></li><li><p>
Providing all customers with courteous, responsive, accessible, and seamless quality services</p></li><li><p>
Taking initiative to identify, analyze, and solve problems</p></li><li><p>
Collaborating with stakeholders to make informed decisions</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
SUMMARY</b></h2>
The 911 Call Takers are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed.<br>
<br>
Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.<p></p><p><b>
Major Duties and Responsibilities:</b></p><ul><li>
Receive &amp; transfer incoming telephone or alarm system calls to appropriate department</li><li>
Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.</li><li>
Performs call back on disconnected calls</li><li>
Determine nature and location of issue and required services; and enters information in system as needed.</li><li>
Determine response requirements &amp; relative priorities of situations</li><li>
Record details of calls / messages</li><li>
Maintain access &amp; security of highly sensitive materials</li><li>
Scan status charts, maps, and computer screens to determine emergency units available for dispatch</li><li>
Observe residential &amp; commercial alarm registers</li><li>
Pass and maintain applicable certifications</li><li>
Read &amp; effectively interpret small-scale maps to determine locations and/or provide directions</li><li>
Perform other duties as assigned</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
High School Graduate or equivalent</li><li>
Sheriffs&rsquo; Standards Telecommunicator Certification (must be completed within one year from appointment)</li><li>
U.S Citizenship</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><ul><li>
Knowledge of customer service principles</li><li>
Knowledge of techniques &amp; methods for organizing, prioritizing, and monitoring work</li><li>
Knowledge of telecommunication system operations</li><li>
Knowledge of proper grammar and spelling of the English language</li><li>
Knowledge of administrative &amp; clerical procedures and systems such as stenography &amp; transcription</li><li>
Ability to verbally obtain and relay pertinent &amp; timely information</li><li>
Ability to utilize multiple computer and software applications simultaneously</li><li>
Ability to audibly detect or tell differences between sounds varying in pitch &amp; loudness</li><li>
Ability to assess response needs and prioritize communication tasks</li><li>
Ability to retain and recall information such as words, numbers, pictures, and procedures</li></ul><p></p><p><b>
ADA and Other Requirements:</b></p><p>
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.</p><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Remaining in a stationary position, often sitting or standing for prolonged periods</li><li>
Occasional movement throughout the workday daily to interact with staff and accomplish tasks</li><li>
Communicating both verbally and in writing to exchange information</li><li>
Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers</li><li>
Light to moderate lifting and carrying</li><li>
Work primarily in office environment</li><li>
Ability to operate office equipment, such as computer, copier, fax machine, and phone</li></ul><p></p><p><b>
Sensory Requirements:</b></p><ul><li>
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.</li><li>
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.</li><li>
Comprehend written information in work-related documents.</li><li>
Ability to hear, understand, and distinguish speech.</li></ul><p></p><p><b>
Working Conditions:</b></p><ul><li>
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phone.</li></ul><p></p><h2 class="jobSectionHeader"><b>
CONDITIONS OF EMPLOYMENT</b></h2><p>
The City&rsquo;s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.</p><p></p><p>
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate&rsquo;s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.</p><p></p><p>
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.</p><p></p><p>
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.</p><p><br>
Our culture is to serve the community honorably.</p><p></p><h2 class="jobSectionHeader"><b>
HOW TO APPLY</b></h2><p>
Apply online.</p><p></p><p>
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.</p><p></p><p>
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.</p><p></p><p>
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us</p><p></p><p>
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation &amp; Technology ADA request form or call 704.336.4120.</p><p></p><h2 class="jobSectionHeader"><b>
BENEFITS</b></h2><p>
The City of Charlotte provides a comprehensive benefits package to eligible employees.</p><p></p><p><br>
The City of Charlotte is a drug and alcohol-free workplace.</p></div>

Police Telecommunicator Trainee

Washington County, MN

<div><div><div><h2 class="jobSectionHeader"><b>JOB SPECIFICS</b></h2></div>
<p></p><div><div>The Washington County Sheriff's Office is currently accepting applications for Public Safety Telecommunicators. This highly technical position is responsible for receiving, prioritizing, and dispatching emergency and public safety service to the public. Work requires the exercise of sound independent judgment conducted in a fast paced environment. Work is performed under the general supervision of a Public Safety Telecommunicator Supervisor with periodic review for accuracy and adherence to standards.</div><div><br>
<b>
DESIRABLE EXPERIENCE:</b></div><ul><li>
Prior experience in public safety dispatching (lateral pay for current dispatchers will be considered); or two years of customer service experience in a fast-paced environment, or an associate's degree in a law enforcement related field of study.</li><li>
Desired keyboarding ability of 45 WPM or better. (Invitation to complete the typing assessment will be sent during application review process)</li></ul><div><b>
Here is a brief video overview of this highly technical position, the work environment, and the scope of impact in the community.</b></div><div></div><div><br>
</div><b>
MINIMUM QUALIFICATIONS:</b> High School diploma or equivalent. The ability to type at a minimum of 45 words per minute is required.<br>
<br>
<i>A typing test will be administered to all candidates chosen for an interview</i>.<br>
<br>
<b>CONDITIONS OF OFFER OF EMPLOYMENT:</b><b> </b>Conditions for employment include passing a thorough background investigation, including FBI fingerprints search, passing a psychological examination, physical examination, hearing test, and drug test conducted at county expense at the time an appointment is offered. Must pass EMD (Emergency Medical Dispatching) and CJIS (Criminal Justice Information System) Certification tests within the probationary period.<br>
<div><b>
SELECTION TECHNIQUE:</b> Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.<br>
<br>
<b>HOURS / DAYS:</b><b> </b>The Washington County Sheriff&rsquo;s Office Emergency Communications Response Center staff schedule is currently a 4-2/5-2 pattern for DAYS and MIDS, and a 5-3 pattern for NIGHTS, which is a mix of 10-hour and 8-hour shifts.</div><div><br>
DAYS SHIFT<br>
8-hour: 0700-1500<br>
10-hour: 0700-1700</div><div><br>
MIDS SHIFT<br>
8-hour: 1500-2300<br>
10-hour: 1300-2300 or 1500-0100 (have a choice)</div><div><br>
NIGHTS SHIFT<br>
8-hour: 2300-0700<br>
10-hour: 2100-0700<br>
<br>
Training which takes 8 to 9 months, is typically done on the DAYS or MIDS shifts. Once off training, you will be able to &quot;bid' a shift according to seniority ranking (i.e. more senior bid first).</div><div><br>
<b>
ANTICIPATED HIRING RANGE: </b>$30.24 per hour</div>
Lateral Pay Scale is based on previous dispatch experience and specialty assignments. $30.24 - $36.44 per hour<br>
<br>
The Washington County Sheriff&rsquo;s Office is committed to hiring highly skilled and qualified Public Safety Telecommunicators. To ensure that candidates who have experience in this field are properly compensated for their experience and additional skills when joining the Sheriff&rsquo;s Office, pay is based on previous dispatch experience and specialty assignments.<br>
<br>
<b><i> for important information about the Public Safety Telecommunicator position</i></b></div><p></p>
<div><h2 class="jobSectionHeader"><b>JOB SUMMARY</b></h2></div>
<div><p>The <b>Public Safety Telecommunicator</b> is a highly technical position that answers 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and calls from other public safety agencies. Monitors computer screens, while efficiently gathering, prioritizing, and documenting caller information. Work requires the exercise of independent judgment and interpretation and is performed under general supervision with periodic review for accuracy and adherence to standards. Provides callers with the appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services to the caller. Dispatches law enforcement, fire, and EMS personnel by Operating Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems.</p></div>
<div><h2 class="jobSectionHeader"><b>EMPLOYMENT CRITERIA</b></h2></div>
<p></p><div><p>MINIMUM QUALIFICATIONS: The job requires a High School Diploma or equivalent and the ability to type at a minimum of 45 words per minute. Prior experience in a public safety setting or customer contact job is preferred. Incumbents must pass CJIS (Criminal Justice Information System) and multi-discipline call handling and dispatching Certification tests within the probationary period. A background check is required.</p><div>
CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE<br>
<br>
Core Competencies outline essential business and professional traits necessary to perform this job.<br>
<ul><li>Promote a diverse, culturally competent, and respectful workplace;</li><li>Demonstrates ability to enter data into CRT while simultaneously talking</li><li>Demonstrates ability to operate CAD (Computer Aided Dispatch) and radio console equipment</li><li>Demonstrates ability to speak and enunciate while maintaining order and calmness in stressful conditions</li><li>Demonstrates ability to handle situations firmly, courteously, and tactfully</li><li>Demonstrates the ability to make rapid decisions and sound judgments in emergency situations</li><li>Demonstrates the ability to interpret and apply communication policies and procedures</li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>DUTIES &amp; RESPONSIBILITIES</b></h2></div>
<p></p><div><div>Answer a multi-line phone system, providing information, referral, or response as required to the public and public safety responders by applying extensive procedures and using sound judgment.<br>
<ul><li>Receive, prioritize, and handle multiple, simultaneous emergency and administrative phone calls for assistance, evaluates and prioritizes the calls received and takes necessary action;</li><li>Process complaints and make appropriate referrals on a broad variety of public safety matters, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources;</li><li>Identify, through appropriate and timely questioning of the caller, the nature of the problem; summarize the critical information for public safety first responders in the CAD (computer-aided dispatch) system using correct grammar, spelling, and punctuation, and refer and classify calls for police/fire/EMS assistance according to the level of response required;</li><li>Access and operate local and state database systems to verify information as requested;</li><li>Dispatches patrol officers, firefighters, paramedics, ambulances or emergency vehicles in response to calls throughout the County and municipalities, focusing attention on the handling of requests for emergency service, departmental jurisdiction and officer safety; Maintains locations and status of responding units;</li><li>Processes requests, enter inquiries, and monitors data and messages from local, state, federal and international computer systems and relays information as necessary to the appropriate authority; operates the County computer systems through CAD and the Records Management System (RMS).</li><li>Monitors weather broadcasts for emergency conditions so that proper preparations can be made; activate severe weather sirens and notify surrounding agencies; when called upon in a time-sensitive manner;</li><li>Provide administrative public safety information, such as but not limited to, how to file accident reports, report a crime, find a towed car, etc.</li><li>Processes warrants;</li><li>Perform other related duties as assigned.</li></ul><br>
<b>
WORK ENVIRONMENT</b><br>
<br>
This is a semi-sedentary in nature position performed within the Communications Center. Acute hearing and vision, memory recall, manual dexterity, ability to distinguish colors used on maps and consoles, and clearly articulate speech are needed to perform the essential duties of this position. Frequent turning/twisting, reaching, grasping, and pinching. Incumbents will be working on equipment such as 911 systems, 2-way radio, headsets, telephones, copy and fax machines. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves the operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks.</div><p>
Incumbents function in a stressful environment in shifts that may include nights, weekends, and holidays. Operators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry, and sometimes disrespectful. The content and nature of many calls are traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.</p><p>
Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.</p><p><b><i>
This job description is intended to describe the kinds of tasks and levels of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.</i></b></p></div></div></div><p></p>

Public Safety Telecommunicator (Formerly 911 Dispatcher)

Hamilton County, TN

9-1-1 Telecommunicator Trainee Hamilton County 911

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