telecommunicator supervisor

City of Charlotte, NC

<div>Date Opened: Monday, April 13, 2026 12:00 AM
Close Date: Thursday, April 23, 2026 12:00 AM
Department: Charlotte-Mecklenburg Police Department
Salary: $24.00 - $29.81 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America&rsquo;s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:<ul><li>
Attracting and retaining a skilled and diverse workforce</li><li>
Valuing teamwork, openness, accountability, productivity, and employee development</li><li>
Providing all customers with courteous, responsive, accessible, and seamless quality services</li><li>
Taking initiative to identify, analyze, and solve problems</li><li>
Collaborating with stakeholders to make informed decisions</li></ul><h2 class="jobSectionHeader">
SUMMARY</h2>
The 911 Call Takers are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed. 
 
Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.
Major Duties and Responsibilities:<ul><li>
Receive &amp; transfer incoming telephone or alarm system calls to appropriate department</li><li>
Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.</li><li>
Performs call back on disconnected calls</li><li>
Determine nature and location of issue and required services; and enters information in system as needed.</li><li>
Determine response requirements &amp; relative priorities of situations</li><li>
Record details of calls / messages</li><li>
Maintain access &amp; security of highly sensitive materials</li><li>
Scan status charts, maps, and computer screens to determine emergency units available for dispatch</li><li>
Observe residential &amp; commercial alarm registers</li><li>
Pass and maintain applicable certifications</li><li>
Read &amp; effectively interpret small-scale maps to determine locations and/or provide directions</li><li>
Perform other duties as assigned</li></ul>
Minimum Qualifications:<ul><li>
High School Graduate or equivalent</li><li>
Sheriffs&rsquo; Standards Telecommunicator Certification (must be completed within one year from appointment)</li><li>
U.S Citizenship</li></ul>
Knowledge, Skills, and Abilities:<ul><li>
Knowledge of customer service principles</li><li>
Knowledge of techniques &amp; methods for organizing, prioritizing, and monitoring work</li><li>
Knowledge of telecommunication system operations</li><li>
Knowledge of proper grammar and spelling of the English language</li><li>
Knowledge of administrative &amp; clerical procedures and systems such as stenography &amp; transcription</li><li>
Ability to verbally obtain and relay pertinent &amp; timely information</li><li>
Ability to utilize multiple computer and software applications simultaneously</li><li>
Ability to audibly detect or tell differences between sounds varying in pitch &amp; loudness</li><li>
Ability to assess response needs and prioritize communication tasks</li><li>
Ability to retain and recall information such as words, numbers, pictures, and procedures</li></ul>
ADA and Other Requirements:
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
Physical Requirements:<ul><li>
Remaining in a stationary position, often sitting or standing for prolonged periods</li><li>
Occasional movement throughout the workday daily to interact with staff and accomplish tasks</li><li>
Communicating both verbally and in writing to exchange information</li><li>
Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers</li><li>
Light to moderate lifting and carrying</li><li>
Work primarily in office environment</li><li>
Ability to operate office equipment, such as computer, copier, fax machine, and phone</li></ul>
Sensory Requirements:<ul><li>
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.</li><li>
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.</li><li>
Comprehend written information in work-related documents.</li><li>
Ability to hear, understand, and distinguish speech.</li></ul>
Working Conditions:<ul><li>
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phone.</li></ul><h2 class="jobSectionHeader">
CONDITIONS OF EMPLOYMENT</h2>
The City&rsquo;s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate&rsquo;s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. 
Our culture is to serve the community honorably.<h2 class="jobSectionHeader">
HOW TO APPLY</h2>
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation &amp; Technology ADA request form or call 704.336.4120.<h2 class="jobSectionHeader">
BENEFITS</h2>
The City of Charlotte provides a comprehensive benefits package to eligible employees. 
The City of Charlotte is a drug and alcohol-free workplace.</div>

Police Telecommunicator Trainee

Hilton

<div>Telephones Supervisor
A Telephones Supervisor, supervise and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. 
What will I be doing? 
As a Telephones Supervisor, you will supervise and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephones Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Accept and deliver all messages correctly and promptly for both Guests and management</li><li>
Ensure all wake up calls take place at the correct time</li><li>
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate</li><li>
Handle emergency calls immediately and relay comprehensive and accurate information, as required</li><li>
Demonstrate a high level of customer service at all times</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Attend appropriate training courses, when required</li><li>
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Telephones Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Positive attitude and good communication skills, especially on the telephone</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a customer-focused industry</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephones Supervisor

Allied Universal

<div>Security Dispatcher - Public Safety Telecommunicator<h2 class="jobSectionHeader">
Overview</h2>
Company Overview:
Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<h2 class="jobSectionHeader">
Job Description</h2>
Allied Universal&reg; is hiring a Security Dispatcher - Public Safety Telecommunicator in Marietta, Georgia. The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. The Dispatcher/Communications Officer is responsible for all tasks associated with initiating emergency response. Duties include answering emergency and non-emergency calls, providing life-saving instructions, dispatching public safety personnel, responding to general requests for assistance and information, and maintaining essential public safety records. 
Security Dispatcher - Public Safety Telecommunicator 
Starting Base Pay: $29.79 per hour. 
RESPONSIBILITIES:
<ul><li>Alarm monitoring</li>
<li>CCTV monitoring
</li><li>Camera Survey</li>
<li>Answering phones; operate IP based telephone system</li>
<li>Radio Dispatch; use multi-channel communications</li>
<li>Radio and call logging
</li><li>Incident Report issuance and collection
</li><li>Operations support; routing of call information to the appropriate units for handling
</li><li>Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station</li>
<li>Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
</li><li>Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
</li><li>Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)</li></ul>
QUALIFICATIONS:
<ul><li>Must possess a high school diploma or equivalent</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Work experience must include of the following:<ul><li>
Demonstrated analytic and critical thinking skills and ability to prepare reports</li>
<li>Ability to prioritize workload based on urgency</li>
<li>Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)</li>
<li>Ability to communicate effectively with IT and Security Systems professionals</li>
<li>Demonstrated ability to operate radio, telephone equipment and/or console monitors</li>
<li>Ability to adapt in a dynamic work environment while possibly working under pressure</li></ul></li></ul>
Desired Skills: 
<ul><li>Ability to work a rotating shift schedule, including nights, weekends, holidays, and overtime as required.</li>
<li>Proficiency with computers and job-related software programs.</li>
<li>Strong prioritization and decision-making skills.</li></ul>
Required Certifications: 
<ul><li>Public Safety Telecommunicator I and II. IFSAC (International Fire Service Accreditation Congress) and Pro Board (National Board on Fire Service Professional Qualifications</li>
<li>Cardiopulmonary Resuscitation (CPR)</li>
<li>National Incident Management System (NIMS): IS-100, IS-200, IS-700, IS-800</li>
<li>Hazardous Materials (HazMat) Awareness</li></ul><h2 class="jobSectionHeader">
Closing</h2>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<h2 class="jobSectionHeader">
Requisition ID</h2> 
2026-1570090</div>

Security Dispatcher - Public Safety Telecommunicator

New Directions Northwest

<div></div><div><div><div>Mobile Crisis Team Supervisor
Location: Baker City, OR 
Full-Time | Exempt
Ready to lead crisis care without burning out?
New Directions is hiring a Mobile Crisis Team Supervisor to lead community-based crisis services in Baker County. This is a leadership role for a licensed clinician who wants to move beyond high-volume, system-strained environments and into a setting where your decisions actually shape care.
Why This Role Is Different
If you've worked in urban crisis systems, you already know:
<ul><li>Too many cases, not enough time</li>
<li>Constant triage with little follow-through</li>
<li>Limited ability to improve systems</li>
</ul>
This role is different.
Here, you will:
<ul><li>Lead a smaller, more connected system of care</li>
<li>Build real relationships with hospitals, law enforcement, and providers</li>
<li>See the outcomes of your decisions-not just the next crisis</li>
</ul>
Relocation Opportunity
We understand relocating is a big decision-and we're looking for the right person, not just the closest one.
Depending on experience and fit, we are open to:
<ul><li>Relocation support (negotiable)</li>
<li>Flexible start timelines</li>
<li>Support navigating Oregon licensure (if eligible)</li>
</ul>
If you've been thinking about leaving a high-burnout environment, this is your window to make that move.
Why Baker City, Oregon (Real Talk)
This isn't Portland. That's the point.
<ul><li>10-minute commute instead of 60+</li>
<li>Affordable housing-actually attainable</li>
<li>Access to outdoors daily, not occasionally</li>
<li>Less chaos, more control over your work</li>
<li>A community that knows and values what you do</li>
</ul>
You trade noise for space, and burnout for purpose.
About the Role
The Mobile Crisis Team Supervisor provides clinical and operational oversight for the Mobile Crisis Team and coordinates admissions and discharges for Crisis Respite and Stabilization services.
This role blends:
<ul><li>Leadership</li>
<li>Clinical oversight</li>
<li>System coordination</li>
<li>Direct crisis support when needed</li>
</ul>
Key Responsibilities
Lead the Crisis Team
<ul><li>Oversee daily operations, staffing, and scheduling</li>
<li>Provide clinical supervision to multidisciplinary staff</li>
<li>Ensure timely, trauma-informed crisis response</li>
<li>Step into field response when needed</li>
</ul>
Manage System Flow
<ul><li>Oversee admissions/discharges for respite and stabilization programs</li>
<li>Coordinate with hospitals, EMS, law enforcement, and community partners</li>
<li>Ensure continuity of care across programs</li>
</ul>
Drive Quality &amp; Culture
<ul><li>Lead team meetings, debriefs, and performance evaluations</li>
<li>Improve response times and service outcomes</li>
<li>Ensure compliance with OHA and agency standards</li>
<li>Support staff wellness and retention</li>
</ul>
Required Qualifications
<ul><li>Master's degree in Counseling, Social Work, Psychology, or related field</li>
<li>Oregon licensure (LCSW, LPC, LMFT, or Psychologist), or eligible within 6 months</li>
<li>3+ years of crisis or emergency behavioral health experience</li>
<li>Strong leadership and supervision skills</li>
<li>Ability to operate in high-pressure, real-time environments</li>
<li>Background check clearance required</li>
</ul>
Preferred
<ul><li>Supervisory or program leadership experience</li>
<li>Experience working with law enforcement, hospitals, or EMS</li>
</ul>
Work Environment
<ul><li>In-person leadership role</li>
<li>Community-based work with local travel</li>
<li>On-call rotation to support 24/7 services</li>
<li>High-impact, high-responsibility role</li>
</ul>
Bottom Line
If you want:
<ul><li>Less burnout</li>
<li>More control</li>
<li>Real leadership impact</li>
<li>A lifestyle that supports your work instead of draining it</li>
</ul>
This is the move.
Apply today to join New Directions and lead crisis services that actually work. 
</div></div> 
<div><div>ABOUT THE ORGANIZATION </div><div>New Directions Northwest specializes in helping people with alcohol, drug and gambling addictions, mental health, developmental disabilities and prevention services to individuals from Baker County, and throughout the state of Oregon. Serving Baker County since 1967.</div></div></div>

Mobile Crisis Team Supervisor

Town of Hilton Head Island

<div><div>Join Our Team as the 911 Public Safety Telecommunicator 
The Town of Hilton Head Island is seeking a 911 Public Safety Telecommunicator to receive incoming emergency and non-emergency calls, and dispatch appropriate agencies and personnel as required.</div>
<div></div><div>What You Will Do</div>
<ul><li>Receive calls from public for emergency services</li>
<li>Determines which response agency should be responsible for responding to the call for assistance and dispatches appropriate units</li>
<li>Provide emergency assistance to callers until responding emergency units arrive</li>
<li>Coordinate rescue efforts with many external agencies including, but not limited to, DNR, Beaufort County Sheriff&rsquo;s Office, Marine Search and Rescue, Shore Beach Services and the USCG;</li>
<li>Receive non-emergency calls from the public and responds/directs accordingly</li>
<li>Monitor primary and secondary radio channels</li>
<li>Monitor location and availability of all field units</li>
</ul><div>Qualifications</div>
<ul><li>High School diploma or equivalent and two (2) years of related experience or an equivalent combination of education and experience.
</li></ul><div>Special Qualifications</div>
<ul><li>APCO Public Safety Telecommunicator 1, 7th Ed. Certification within one (1) year of employment</li>
<li>American Heart Association CPR Certification within three (3) months of employment</li>
<li>Emergency Medical Dispatch Certification within one (1) year of employment</li>
<li>Emergency Fire Dispatch Certification within one (1) year of employment</li>
</ul><div><div>What We Offer</div>
<ul><li>A competitive salary:
<ul><li>$49,710 upon hire and $55,720.56 after anticipated 6-month training period</li>
</ul></li><li>A supportive environment where your skills and contributions are valued.</li>
<li>A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan.</li>
</ul><div>Why Work with Us?</div>
<ul><li>Impactful Work: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life</li>
<li>Collaborative Environment: Work with a talented team of dedicated professionals committed to innovation and excellence</li>
<li>Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth</li>
<li>Community-Centric Focus: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents</li>
</ul><div>Join us in making Hilton Head Island an even better place to live, work, and play! 
 
The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 
 
Position will remain open until filled.</div></div></div>

911 PUBLIC SAFETY TELECOMMUNICATOR

Grenada Emergency Operations Center

Job Summary We are seeking a dedicated and skilled Telecommunicator to join our team. In this role, you will be the vital link between the public and emergency services, responsible for receiving and processing emergency and non-emergency calls. You will utilize various communication technologies to provide accurate information, dispatch appropriate services, and ensure the safety of individuals in need. The ideal candidate will possess strong analytical skills, excellent typing abilities, and a commitment to providing exceptional service under pressure.Responsibilities<ul><li>Receive incoming calls for emergency and non-emergency assistance, demonstrating professionalism and empathy.</li><li>Accurately transcribe information from callers while maintaining clear communication.</li><li>Utilize GPS technology to assist in locating callers and dispatching services effectively.</li><li>Analyze data from various sources to provide accurate information to first responders.</li><li>Operate phone systems and other communication equipment efficiently.</li><li>Maintain detailed records of all calls received, actions taken, and outcomes achieved.</li><li>Collaborate with law enforcement, fire departments, and medical services to ensure coordinated responses.</li><li>Stay informed about local geography.</li></ul>Experience<ul><li>Previous experience in a telecommunication or emergency response role is preferred but not required.</li><li>Proficiency in data entry with a strong typing speed and accuracy.</li><li>Familiarity with phone systems and GPS technology applications is advantageous.</li><li>Certification in emergency telecommunications or related fields is a plus.</li><li>Strong negotiation skills to manage difficult conversations effectively.</li><li>Ability to remain calm under pressure while handling multiple tasks simultaneously.</li></ul>Please come by Grenada Emergency Operations Center to submit your application in person at 370 Van Dorn St, Grenada, MS 38901. *NO ONLINE APPLICATIONS*Join our team as a Telecommunicator where your skills will make a difference in the community!Job Types: Full-time, Part-timePay: From $13.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Shift availability:<ul><li>Overnight Shift (Required)</li></ul>Ability to Commute:<ul><li>Grenada, MS 38901 (Required)</li></ul>Work Location: In person

911 Emergency Telecommunicator

اورنچ مصر

<div>About the job Supervisor, Core Switching &amp; IMS
<div>Purpose of the job

Develop the Core Network elements through the introduction of new technologies/services to fulfill the network and Business needs and Provide Core Network capacity in order to fulfill the sales forecast needs.

Duties and responsibilities

<ul><li>Study the introduction of new technologies and services to the Core Network.</li><li>
Plan the Core Network capacity growth based on the available capacity on the switches versus the sales forecast.</li><li>
Plan the IMS capacity growth based on the sales and th enew services</li><li>
Develop the global network capacity growth plan and share it with the concerned teams; Core Switching, Packet Core, Transmission &amp; RAN, production, &amp; VAS so that each team can plan the requirements from his side.</li><li>
Act as Project Manager for the SW upgrade project over the IMS and the Core Network switches</li><li>
Supervise the implementation of new services and new network elements.</li><li>
Interface with the capacity team in the budget related subject and in the Core Network capacity issues.</li><li>
Handle any IOT tests and the integration between any network element and the switch, and resolve any technical problem.</li><li>
Define and handle all the IOT tests for the IMS with all the network elments and Services platforms.</li><li>
Seek for ideas and solutions for Core Network architecture to enhance the network KPI's.</li><li>
Plan future capacity expansion and network development needs with internal customers for the Switches and the IMS.</li><li>
Issue a weekly progress report, to the Head of Converged Voice core engineering &amp; impl. for the running projects and studies.</li><li>
Supervise the switches' &amp; IMS elements performance indicators to achieve best quality of service.</li></ul>

Job specification

Education

<ul><li>Bachelor degree in Communication Engineering</li></ul>

Experience<ul><li>
Minimum of 2 &ndash; 3 years of experience in relevant role</li>
<li>Bachelor's degree in communication engineering</li>
<li>Good knowledge in (Voice Core, Core Network, Core Switching, IMS, CS)</li><li>
Excellent communication and presentation skills.</li><li>
Quick learner with ability to search for new ideas.</li><li>
Able to work under stress.</li><li>
Project management skills.</li></ul></div></div>

Supervisor, Core Switching & IMS

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