telehealth coordinator

Alignment Healthcare

<div>Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
Alignment Health is seeking an organized, detail-oriented, and customer service oriented telehealth coordinator (bilingual Spanish, medical assistant with front- and back-office, and remote experience) to join the remote Virtual Care Center (VCC). 
 
As a telehealth coordinator, you will support patients and providers in the Virtual Care Center. This includes, but is not limited to, answering calls in the phone queue, scheduling telephonic and virtual appointments, following up on referrals and authorizations, supporting outbound follow up calls, providing systems trainings for new hires, and completing administrative tasks. You will also be responsible for managing inbound and outbound calls in the phone queue while collaborating with cross-functional teams such as Clinical Operations, Member Services, AVA Product team, and DTS Help Desk support to successfully manage the program. As a telehealth coordinator, you will be focused on assisting Alignment Health staff and patients with resolving issues in a timely manner. This role reports to the Director of Virtual Health. 
 
Individuals with front and back office medical assistant experience in PCP, clinic, and / or urgent care settings, and remote experience are highly encouraged to apply! 
 
Schedule: 
<ul><li>Option A: Monday / Tuesday / Wednesday / Friday / Saturday 9:00 AM &ndash; 6:00 PM Pacific Time (Thursdays and Sundays off)</li><li>Option B: Sunday / Monday / Tuesday / Wednesday / Thursday 11:00AM &ndash; 8:00 PM Pacific Time (Fridays and Saturdays off)</li></ul>
General Duties / Responsibilities<ul><li>
Answer inbound calls on the Virtual Care Center queue</li><li>
Collect appropriate patient information for scheduling virtual appointments with providers</li><li>
Screen patients for appropriate telehealth platform use for virtual appointments</li><li>
Support providers with requests for referrals and authorizations including submission, review, and follow up of requests</li><li>
Contact partnered medical offices to support patient requests as necessary (ie. IPA groups, PCP offices, pharmacies, DME companies)</li><li>
Complete outreach calls for various patients&rsquo; groups as applicable (ie. ER admits, Teladoc follow ups, Annual assessments)</li><li>
Support new hire onboarding by completing training or shadowing sessions of systems used in VCC</li><li>
Complete other job duties as assigned</li><li>
Participate in team meetings</li></ul>
Note: The Virtual Care Center provides 24-hour member support, and team schedules rotate to maintain coverage. Because there is no single time when all team members are consistently on shift, team meetings are mandatory and are scheduled with advance notice (approximately 2&times; per month for 30 minutes). Team members are expected to attend these meetings even if they occur during a non-scheduled work hour or meal break. Attendance is clocked and paid, and camera use is optional &mdash; phone participation is acceptable. 
Supervisory Responsibilities:
N/A
Job Requirements:
Experience:
Required:<ul><li>
Experience with providing high quality customer service</li><li>
Experience providing technical assistance</li><li>
Minimum 1 year experience in a primary care or medical office setting using phones and scheduling appointments</li></ul>
Education:
Required:<ul><li>
High school diploma or general education degree (GED).</li></ul>
Preferred:<ul><li>
Completion of medical assistant program from an accredited school of training.</li></ul>
Training:<ul><li>Preferred: Medical Terminology</li></ul>
Specialized Skills:
Required:<ul><li>
Able to use multiple systems simultaneously</li><li>
Basic understanding in current mobile device technology and ability to learn and adapt to Alignment specific applications and protocols</li><li>
Proficiency in Microsoft Suite programs (Outlook, Teams, Work, Excel)</li><li>
Basic math skills required for data analyzation</li><li>
Able to trouble-shoot and research issues effectively</li><li>
Willingness and capability to learn new technologies and adapt to dynamic environment</li><li>
Strong customer service skills</li><li>
Technology and automated solutions oriented</li><li>
Well organized with strong attention to detail and analytical skills while maintaining speed in completing work</li><li>
Efficient working style with strict adherence to deadlines</li></ul>
Preferred:<ul><li>
Bilingual Spanish</li></ul>
Licensure:<ul><li>Required: None</li><li>Preferred:</li></ul><ul><li>
Medical assistant certificate</li><li>
Medical terminology certificate</li></ul>
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $41,472.00 - $62,208.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.<ul><li>DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health&rsquo;s talent acquisition team, please email careers@ahcusa.com.</li></ul></div>

Telehealth Outreach Coordinator, Virtual Care Center (Saturdays Required)

Gateway Rehabilitation Center

<div>Description:

Ready to make an impact in addiction recovery? If you&rsquo;re looking to support meaningful change and play a key role in advancing how care is delivered, we have the perfect opportunity for you! Your organizational skills, professionalism, and dedication can help transform lives&mdash;one interaction at a time.
Gateway Rehab Center (GRC) is seeking a detail-oriented and motivated Administrative Support Coordinator to enhance the efficiency and effectiveness of our operations.
In this fully remote role, you&rsquo;ll provide essential administrative support that helps ensure individuals receive timely, accessible, and high-quality care&mdash;all from the comfort of your home. If you&rsquo;re inspired by mission-driven work and want to contribute to expanding access to life-changing recovery services, we&rsquo;d love to hear from you!
Please Note: This is a remote position. You must live in the US or a US territory.
Why Choose Gateway Rehab?<ul><li>
Make an impact through Gateway&rsquo;s mission &ldquo;to help all affected by addictive disease to be healthy in body, mind, and spirit.&rdquo;</li><li>
Be a part of an organization that has been leading the way in addiction treatment for over 50 years.</li><li>
Leverage cutting-edge telehealth technology to bridge gaps in care and transform lives.</li><li>
Enjoy the flexibility of a fully remote role while maintaining meaningful client connections.</li></ul>
Why This Role is the Future of Addiction Treatment?
GRC&rsquo;s Telehealth Services team is changing lives, and as an Administrative Support Coordinator, you&rsquo;ll be at the forefront of this movement. Your work will expand access to critical services, empower clients, and shape the future of addiction recovery. This is more than just a job&mdash;it&rsquo;s a mission-driven career where you can make a lasting impact every single day.
Your Role in Transforming Recovery<ul><li>
Processes patient evaluations, admissions, and discharges in Electronic Health Records.</li><li>
Assists in scheduling individuals for services with Electronic Health Records.</li><li>
Greet visitors and patients and notify staff as people arrive for appointments.</li><li>
Completes word processing, data entry, and filing duties.</li><li>
Trains new administrative staff in office procedure and electronic medical record use.</li><li>
Monitors patient liability and payment rate, including tracking patient liability, reminding patients, and referring nonpaying patients to site manager. Also, accepts patient liability payments and makes bank deposits.</li><li>
Coordinates and processes patient drug screening.</li><li>
Answer multi-line phone in a professional and pleasant manner, screen and correctly direct calls to the appropriate staff.</li><li>
Answer visitor inquiries and provide basic information as to services and programming.</li><li>
Perform clerical duties as needed.</li><li>
Audits patient charts, including admissions and discharges.</li><li>
Supports operations of doctor/nurse day, including scheduling appointments, authorization and ordering of patient medication, and communication with pharmacies.</li><li>
Orders supplies needed for office operations.</li><li>
Ensures office equipment is functional and take responsibility for smooth functioning of office.</li><li>
Generates and responds to correspondence.</li><li>
Maintain neat and organized appearance of the lobby and front desk area.</li><li>
Supports site medical records, including maintaining patient records and finalizing patient record after discharge.</li><li>
Attends site and operations meetings as needed.</li><li>
Performs related duties as needed.</li></ul>
Requirements:

What We&rsquo;re Looking For<ul><li>
High School diploma or equivalent required. Post high school, business or professional school graduate preferred.</li><li>
Proficiency in telehealth platforms and digital communication tools.</li><li>
A passion for breaking down barriers to care and advancing virtual behavioral health treatment.</li><li>
Strong communication and organizational skills.</li><li>
Solid computer proficiency and experience.</li></ul>
Other Requirements:<ul><li>
PA State Police Criminal History Record check.</li><li>
Obtain FBI Criminal Background and PA Child Abuse History Clearance.</li><li>
Pass Drug Screen.</li><li>
2-Step TB Test.</li><li>
CPR/First Aid certification.</li></ul>
GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.</div>

Administrative Support Coordinator - Telehealth - REMOTE

Hire Hangar

<div>Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.<h1 class="jobSectionHeader">
Digital Patient Engagement Coordinator</h1><h2 class="jobSectionHeader">
About the Role</h2>
We&rsquo;re seeking a part-time Digital Patient Engagement Coordinator to manage incoming inquiries&mdash;primarily via SMS&mdash;and provide light phone consultation support as needed. This is not a traditional call-center position; instead, you&rsquo;ll leverage technology to build trust with prospective clients by asking thoughtful questions, understanding their health and wellness needs, and guiding them to the next step in their journey.
You&rsquo;ll work in a flexible, on-call capacity throughout the day, quickly responding to leads as they come in. During slower periods, you won&rsquo;t have active tasks but must remain available to engage new inquiries. This role is perfect for someone who is tech-savvy, curious, empathetic, and comfortable discussing wellness topics in a consultative manner. If you&rsquo;re seeking a part-time opportunity to supplement existing commitments, we&rsquo;d love to talk.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Prompt Lead Response<ul><li>
Monitor and respond to SMS inquiries in a timely, professional manner.</li></ul></li><li>
Consultative Conversations<ul><li>
Ask relevant, open-ended questions about health goals and past experiences to better understand the individual&rsquo;s situation.</li></ul></li><li>
Scheduling<ul><li>
Coordinate phone consultations via Calendly (or similar tools) if a deeper conversation is requested.</li></ul></li><li>
Intake &amp; Documentation<ul><li>
Accurately capture client details in the CRM and scheduling platforms (training provided)</li></ul></li><li>
Relationship Building<ul><li>
Demonstrate empathy, curiosity, and genuine interest in each client&rsquo;s background to help them feel supported.</li></ul></li><li>
Follow-Up<ul><li>
Conduct brief, personalized follow-ups if leads need additional information or a reminder to schedule an appointment.</li></ul></li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Tech-Savvy: Ability to learn new platforms quickly; experience with CRMs, telehealth software, or scheduling tools is a plus.</li><li>
Excel Experience: Comfortable setting up basic spreadsheets or running simple reports if needed.</li><li>
Strong Communication Skills: Excellent written skills for SMS outreach, plus clear verbal communication for phone chats.</li><li>
Curiosity &amp; Empathy: Genuinely interested in clients&rsquo; goals, concerns, and health journeys.</li><li>
Healthcare/Wellness Interest: Familiarity or enthusiasm for telehealth, chiropractic, physical therapy, or concierge medicine is beneficial.</li><li>
Reliable Availability: Able to respond promptly throughout the day, especially during East Coast business hours (estimated 16:00&ndash;24:00 GMT).</li><li>
Attention to Detail: Meticulous in record-keeping, updating systems, and following privacy guidelines.</li></ul><h2 class="jobSectionHeader">
Working Conditions</h2><ul><li>
Location: Remote, part-time position.</li><li>
Hours: Flexible schedule; must be available to respond rapidly to inbound leads as they arise.</li><li>
Compensation: Competitive part-time base salary.</li></ul><h2 class="jobSectionHeader">
Why Join Us</h2><ul><li>
Meaningful Engagement: Move beyond scripts and truly connect with clients, helping them access the resources they need.</li><li>
Flexible Work Style: Part-time structure with personal flexibility while still meeting crucial response times.</li><li>
Ongoing Training: Get hands-on experience with in-demand tools such as Go High Level, DrChrono, and Calendly.</li><li>
Team Culture: Collaborate in an environment that values empathy, curiosity, and genuine care for client outcomes.</li></ul>
We connect top talent with vetted employers, competitive pay, and real growth opportunities.</div>

Digital Patient Engagement Coordinator

StationMD

<div>Job Title: Technical Assistant
Reports to: Practice Coordinator
Employment: Per Diem, Non-Exempt 
Company Summary: 
StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs. 
Position Summary: 
We are looking for an exceptional individual who is interested in an excellent career opportunity. They should be ready to accept a challenging job that will require a high level of detail, computer skills, and customer service. The Technical Assistant acts as a liaison between our clients and providers for telemedicine visits. This position offers a flexible shift-based schedule based on the Technical Assistant&rsquo;s availability; however, must be available to work some evenings, weekends, and holidays.<h1 class="jobSectionHeader">
Essential Duties and Responsibilities:</h1><ul><li>
Facilitating the telemedicine visit between the clients and providers</li><li>
Sharing medical information for encounters with the providers</li><li>
Troubleshooting technical issues associated with the telemedicine platform</li><li>
Troubleshooting operational issues associated with entering clients into the database</li><li>
Faxing records to clients</li><li>
Assisting clients with any issues that might arise throughout the visit</li><li>
Copying/pasting notes into client electronic health records</li><li>
Effectively communicating with clients</li></ul><h1 class="jobSectionHeader"> 
Qualifications:</h1><ul><li>
Strong interpersonal skills along with good decision-making capabilities</li><li>
Excellent communication skills (both written and speech)</li><li>
Proficient in the use of Excel, experience with web applications (Zoom) preferred</li><li>
Experience troubleshooting technical issues (preferred)</li><li>
Excellent computer skills, especially typing</li><li>
Attention to detail and ability to multitask in high-pressure situations</li><li>
Excellent customer service skills</li><li>
Self-starter</li><li>
Must have a strong and secure internet connection</li><li>
Experience in a healthcare environment or working with individuals with IDD is a plus</li></ul> 
HealthTech Partners, Inc/StationMD, PC is an equal opportunity employer.</div>

Technical Assistant - Remote Part-Time

US Department of Veterans Affairs

Health Technician - Telehealth Clinical

Solace Health

<div><h2 class="jobSectionHeader">About Solace</h2>
Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions&mdash;and get better outcomes.
We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcare&mdash;and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We&rsquo;re intense, and we like it that way.
Read more in our Bloomberg funding announcement here.<h2 class="jobSectionHeader">
About The Role</h2>
As a Clinical Operations Coordinator, you will play a critical role in ensuring seamless day-to-day operations for our growing telehealth provider workforce. You will provide real-time operational support to physicians, proactively manage schedules across 1099 and W2 providers, and serve as a key liaison between providers, patients, and internal teams when unexpected issues arise.
This role is highly dynamic and requires someone who thrives in fast-paced, real-time problem solving. From responding immediately when a visit runs long, to coordinating coverage during physician call-outs or technical disruptions, you will help ensure continuity of care, fairness in scheduling, and a positive experience for both patients and physicians.
You will also help track and evaluate provider utilization, no-show rates, and pilot scheduling initiatives (including evenings and weekends), providing insight that supports operational excellence and sustainable growth.
This position requires availability for a 7:00 AM &ndash; 4:00 PM PT shift.<h2 class="jobSectionHeader">
About Solace</h2>
Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions&mdash;and get better outcomes.
We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcare&mdash;and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We&rsquo;re intense, and we like it that way.
Read more in our Wall Street Journal funding announcement here.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members)</li><li>
Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time</li><li>
Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand</li><li>
Proactively contact and support impacted patients when scheduling changes or delays occur</li><li>
Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership</li><li>
Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks</li><li>
Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation</li><li>
Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership</li><li>
Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively</li><li>
Take on other operational duties as assigned in support of a growing telehealth organization</li></ul><h2 class="jobSectionHeader">
What You Bring To The Table</h2><ul><li>
Strong organizational skills and the ability to manage multiple real-time priorities without losing attention to detail</li><li>
Comfort working in a fast-paced, provider-facing environment where quick decisions matter</li><li>
Excellent communication skills, especially in high-pressure or time-sensitive situations</li><li>
Experience with scheduling, staffing coordination, or workforce management (healthcare or telehealth experience strongly preferred)</li><li>
Ability to work confidently with both providers and patients, maintaining professionalism and empathy</li><li>
Data-aware mindset: comfortable tracking metrics such as utilization, no-shows, and coverage gaps</li><li>
Proactive problem solver who anticipates issues and takes ownership of solutions</li><li>
High degree of reliability, discretion, and sound judgment</li><li>
Flexibility to support coverage during extended hours or weekends as pilots are launched</li><li>
A team-first attitude with a &ldquo;get it done&rdquo; mentality</li></ul>
Applicants must be based in the United States.
Up for the Challenge?
We look forward to meeting you.
Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.</div>

Customer Experience Clinical Coordinator (7AM - 4PM PT)

BIOELITE Hormone Health and Wellness

Overview Join our innovative telehealth team as a Nurse Practitioner specializing in Hormone Replacement Therapy (HRT) in &lt;LOCATION&gt;. This dynamic role empowers you to deliver expert, patient-centered care remotely, focusing on hormone management and overall wellness. You will leverage your clinical expertise to assess, diagnose, and develop personalized treatment plans for diverse patient populations, including those seeking age management, menopause support, or other hormone-related health solutions. Embrace the flexibility of telehealth while making a meaningful impact on patients&rsquo; lives through accessible, high-quality care.Responsibilities<ul><li>Conduct comprehensive virtual patient assessments to evaluate hormone levels, symptoms, and overall health status.</li><li>Develop and implement individualized HRT treatment plans utilizing evidence-based practices.</li><li>Provide education on hormone therapy options, lifestyle modifications, and medication adherence to optimize patient outcomes.</li><li>Utilize EMR (Electronic Medical Record) system to document clinical encounters accurately and efficiently.</li><li>Stay current with advances in telehealth practices, ICD coding (International Classification of Diseases), CPT coding (Current Procedural Terminology), and HIPAA compliance standards to ensure quality and legal adherence.</li></ul>Requirements<ul><li>Valid Nurse Practitioner license with experience in HRT Hormone Replacement Therapy.</li><li>Proven telehealth experience demonstrating proficiency in remote patient management and virtual communication tools.</li><li>Strong knowledge of physiology, anatomy, and diagnostic evaluation related to hormone therapy and general patient assessment.</li><li>Familiarity with EMR/EHR systems.</li><li>Knowledge of medical documentation standards. Join us to be part of a forward-thinking healthcare environment that values innovation, compassion, and professional growth!</li></ul>Pay: $400.00 - $2,000.00 per weekWork Location: Remote

Telehealth Nurse Practitioner HRT Hormone Replacement Florida

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