telehealth psychologist assistant

Mind Friend

<div>
 
 Linkedin:
 
 https://www.linkedin.com/company/mindfriend
 
 
 
 Location:
 
 100% Remote
 
 
 
 Job Type:
 
 Full-time / Part-time
 
 
 
 About Mind Friend
 
 
 
 At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized
 
 Telehealth Psychologist Assistant
 
 to join our fully remote team and support our licensed psychologists in delivering top-tier care.
 
 
 
 Requirements
 
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
 </li>
 <li>
 Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
 </li>
 <li>
 Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users
 </li>
 <li>
 AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions
 
 
 </li>
 </ul>
 
 ✅ You're a Great Fit If:
 
 
 
 <ul>
 <li>
 Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!)
 </li>
 <li>
 The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature
 </li>
 <li>
 Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools
 </li>
 <li>
 Clear Communicator: Your writing is professional, warm, and free of typos
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 5 days training provided
 
 
 
 
 🏠 Remote Setup Requirements
 
 
 
 <ul>
 <li>
 A quiet, dedicated workspace
 </li>
 <li>
 High-speed internet (Minimum 50 Mbps down / 10 Mbps up)
 </li>
 <li>
 Comfortable using video for team syncs and occasional customer "guided setups."
 
 
 </li>
 </ul>
 
 Why You'll Love It Here
 
 
 
 <ul>
 <li>
 100% Remote: Work from wherever you're most productive
 </li>
 <li>
 Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction
 </li>
 <li>
 Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
 </li>
 </ul>
</div>

Customer Service Representative (CSR) Remote

<div>Linkedin: https://www.linkedin.com/company/mindfriend/
Website: www.mindfriend.com
Location: Remote
About Mind Friend 
Mind Friend is a pioneering mental health platform dedicated to providing accessible and compassionate psychological support through innovative digital solutions. Our mission is to break down barriers to mental health care, connecting individuals with professional support from anywhere in the world.
Role Overview 
We are looking for a detail-oriented and empathetic Remote Psychologist Assistant to support our team of licensed psychologists. This fully remote position involves assisting with administrative tasks, client communication, and coordination to optimize the delivery of mental health services.
Key Responsibilities<ul><li>
Coordinate and manage psychologists&rsquo; schedules and appointments.</li><li>
Assist with client onboarding, including intake assessments and documentation.</li><li>
Provide technical support for telehealth sessions as needed, ensuring smooth virtual interactions.</li><li>
Maintain accurate and confidential client records in compliance with privacy regulations.</li><li>
Communicate professionally with clients via email or messaging platforms to provide support and information.</li><li>
Collaborate closely with psychologists to prepare session materials and follow-up tasks.</li></ul>
Skills &amp; Learning Opportunities 
This role offers growth in areas such as patient communication, telehealth technologies, mental health administration, and interdisciplinary collaboration. 
Requirements 
<ul><li>
Previous experience supporting clinical or remote setting is a plus.</li><li>
Excellent organizational and communication skills.</li><li>
Strong commitment to confidentiality, attention to detail, and empathy.</li><li>
Ability to work efficiently and independently in a remote work environment.</li></ul> 

Benefits 
Work from Anywhere: A 100% remote work environment with flexible scheduling options.
Competitive Compensation: Salary commensurate with your 3+ years of valuable experience.
Home Office Stipend: Allowance to help you set up an ergonomic and secure remote workspace.
Professional Growth: Opportunities for continuous learning and career advancement within the digital mental health space.</div>

Remote Psychologist Assistant

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