telephone answering service operator

Accor Group

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments

Telephone Operator Guest Services and Call Handling Dubai, UAE

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments * Well-groomed with a courteous and positive demeanor Why Join Us Careers at Sofitel Dubai The Palm * Work in a 5-star beachfront resort on Palm Jumeirah with world-class amenities * Access to global Accor career development opportunities and learning programs * Employee benefit card offering discounts at Accor hotels worldwide * Be part of a culturally diverse and supportive team committed to service excellence * Enjoy a dynamic and elegant work environment where your skills are recognized and developed

Telephone Operator Guest Services and Call Handling

Marriott International

<div>
 DUTIES AND RESPONSIBILITIES:
 <ul>
 <li>Answers incoming calls.</li>
 <li>Directs call to guest rooms, staff, or departments through the switchboard or PBX system.</li>
 <li>Places outgoing calls.</li>
 <li>Receives messages and deliver the same in timely and efficient manner.</li>
 <li>Logs all service requests, defects, incidents in GXP</li>
 <li>Provides information about hotel services to guests.</li>
 <li>Understand the telephone operator board or PBX switchboard operations.</li>
 <li>Knows what action to take when an emergency call is required.</li>
 <li>Monitors automated systems including CCTV when engineering and maintenance department is closed.</li>
 <li>Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.</li>
 <li>Assists in reporting telephone equipment or service complaints and problems.</li>
 <li>Trains or assists with training new telephone operators in performance of job duties.</li>
 <li>To be fully aware of and adhere of health and safety, fire and bomb threat procedures.</li>
 <li>Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.</li>
 <li>Must be polite and courteous while answering the phone.</li>
 <li>Keep records of calls placed and received by all departments and recording the call charges.</li>
 <li>Update all necessary information on the PMS /Opera.</li>
 <li>Upload all registered guests in house in CID (Criminal Investigation Department) system.</li>
 </ul>
</div>

At Your Service

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25146710
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 POSITION PURPOSE
 
 
 
 Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
 
 
 Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Process guest wake-up calls.
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Answers incoming calls.
 </li>
 <li>
 Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
 </li>
 <li>
 Places outgoing calls.
 </li>
 <li>
 Receives messages and deliver the same in timely and efficient manner.
 </li>
 <li>
 Logs all service requests, defects, incidents in GXP
 </li>
 <li>
 Provides information about hotel services to guests.
 </li>
 <li>
 Understand the telephone operator board or PBX switchboard operations.
 </li>
 <li>
 Knows what action to take when an emergency call is required.
 </li>
 <li>
 Monitors automated systems including CCTV when engineering and maintenance department is closed.
 </li>
 <li>
 Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.
 </li>
 <li>
 Assists in reporting telephone equipment or service complaints and problems.
 </li>
 <li>
 Trains or assists with training new telephone operators in performance of job duties.
 </li>
 <li>
 To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
 </li>
 <li>
 Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
 </li>
 <li>
 Must be polite and courteous while answering the phone.
 </li>
 <li>
 Keep records of calls placed and received by all departments and recording the call charges.
 </li>
 <li>
 Update all necessary information on the PMS /Opera.
 </li>
 <li>
 Upload all registered guests in house in CID (Criminal Investigation Department) system.
 
 
 </li>
 </ul>
 
 Minimum Knowledge/Experience/Training/Qualifications
 
 
 
 Qualifications: High school diploma or higher
 
 
 Specialized Knowledge: Hotel Property Management System (Opera)/ Starguest and MS
 
 
 Office
 
 
 Experience: At least 2 years working experience in a position
 
 
 relevant to the Front Office procedures from 5* hotels
 
 
 and resorts. Experience in working in remote locations is
 
 
 a strong asset.
 
 
 Individual Experience: The candidates should have one or more of the following
 
 
 
 Abilities/experiences/traits.
 
 
 
 <ul>
 <li>
 Fluency in English plus one additional language.
 </li>
 <li>
 Energetic and takes initiative. Is pro-active and persistent in
 
 
 </li>
 </ul>
 Pursuing and completing tasks. Strives to exceed expectations and goals.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

At Your Service (Arabic Speaking)

Hilton Hotels

A Telephone Operator for Conrad Dubai accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Telephone Operator for Conrad Dubai, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephone Operator for Conrad Dubai contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <ul> <li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li> <li>Accept and deliver all messages correctly and promptly for both Guests and management</li> <li>Ensure all wake up calls take place at the correct time</li> <li>Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate</li> <li>Handle emergency calls immediately and relay comprehensive and accurate information, as required</li> <li>Demonstrate a high level of customer service at all times</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> <li>Attend appropriate training courses, when required</li> <li>Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity</li> <li>Follow company brand standards</li> <li>Assist other departments, as necessary</li> </ul>

Telephone Operator for Conrad Dubai

Air Design Systems

Our front office is need of a multi-tasking TEAM member with a TRUE TEAM SPIRIT!SUMMARY OF RESPONSIBILITIES:Multi-tasking is a must have!! Dispatcher duties include inputting requests for service repairs and preventative maintenance from customers into our software system. Dispatcher assists the Service Manager in scheduling and distributing the calls to the appropriately skilled technician. General receptionist duties including answering a busy multi-line phone system, mailing correspondence and filing.ESSENTIAL FUNCTIONS:Answering phones and general office tasksWork directly with Service Manager to perform administrative tasksReceive, Enter, Log, Schedule and Coordinate service work requests from customersPrioritize calls based on urgency of the situationReceive communication from service technicians and verify status of all service jobs to determine if it is complete or if it needs other attentionCommunicate with technicians of type and location of work to be performed and dispatch technicians to the jobPrepare the next days schedule board with the Service Manager for the technicians the day before.Process service and preventative maintenance invoices, work orders &amp; credit card payments on a daily basis.Learn to be a TRUE Back-up to each member of the FRONT OFFICE TEAMJOB QUALIFICATIONS:&middot; Proficiently operate the PC, multi-line telephone and standard office equipment&middot; Have good telephone and written communication skills&middot; Have legible handwriting&middot; Have the ability to perform in very stressful situations&middot; Be able to work overtime hours as business necessitates&middot; Prior experience in this field or related field is helpful but not necessaryJob Type: Full-timePay: $18.00 - $23.00 per hourExpected hours: 40 &ndash; 47 per weekBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Pensacola, FL 32505 (Required)</li></ul>Work Location: In person

Plumbing Dispatcher/Administrative Assistant

SWISS CONSULTANT DENTAL CLINIC

Swiss Consultant Medical Center - A Leading Clinic in Doha looking for Female Medical Receptionist CandidatesFluency in Arabic &amp; English Language is a must.All resumes should contain a photo of the candidate.Basic Knowledge in Insurace pre aprooval will be an added advantageSkills RequiredLooking for a hardworking, trustworthy, and organized person, with a strong ability to multi-task. A can&#8208;do attitude is a must, along with the ability to learn quickly, and adapt to a demanding and changing work environment.Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality FocusProfile&middot; Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.&middot; Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.&middot; Keeps patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.&middot; Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.&middot; Ensures availability of treatment information by filing and retrieving patient records.&middot; Maintains patient accounts by obtaining, recording, and updating personal and financial information.&middot; Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.&middot; Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.&middot; Helps patients in distress by responding to emergencies.&middot; Protects patients' rights by maintaining the confidentiality of personal and financial information.&middot; Maintains operations by following policies and procedures; reporting needed changes.&middot; Contributes to team the effort by accomplishing related results as needed.Job Types: Full-time, PermanentVisa &amp; NOC : Should be Transfered under Company sponsershipSalary: QAR 5,500.00 - QAR6,000.00 per monthLanguage:<ul><li>English</li><li>Arabic</li></ul>Expected Start Date: As soon as PossibleJob Type: Full-timeAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: QAR5,500.00 - QAR6,000.00 per monthLanguage:<ul><li>English And Arabic (Required)</li></ul>

Female Arabic Receptionist (Medical Reception)

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