telephone answering service operator

United Al Saqer Group

<div><p><b>Company:</b> Abu Dhabi Motors &ndash; United Al Saqer Group<br>
<b>Location:</b> Al Ain, Abu Dhabi, UAE</p><p><b>
About United Al Saqer Group:</b><br>
Established more than 40 years ago, the <b>United Al Saqer Group (UASG)</b> is one of the leading multi-sector business groups in the United Arab Emirates. UASG owns and operates a diverse portfolio of UAE-based companies across several key industries, including <b>Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction,</b> and <b>Royal Joinery</b>.</p><p><b>
Job Summary:</b></p><p>
The Telephone Operator handles all incoming and outgoing calls for the automotive dealership or service center. This role ensures professional, efficient, and courteous communication with customers, service teams, and internal departments, acting as the first point of contact for inquiries.</p><p></p><p><b>
AREA OF RESPONSIBILITY BRIEF DESCRIPTION OF ACTIVITIES</b></p><p>
1 Call Handling &middot; Receive, route, and manage incoming calls to the appropriate departments.</p><p>
2 Customer Assistance &middot; Provide basic information about services, vehicle availability, appointments, or general inquiries.</p><p>
3 Message Management &middot; Record and deliver messages accurately to relevant staff members.</p><p>
4 Coordination &middot; Liaise with service advisors, sales teams, and management to ensure smooth communication flow.</p><p>
5 Reporting &middot; Maintain call logs and report call statistics or issues to supervisors.</p><p>
6 Professionalism &middot; Ensure courteous and professional telephone etiquette at all times.</p><p><b><br>
QUALIFICATIONS &amp; CERTIFICATIONS &amp; EXPERIENCE (MANDATORY &amp; PREFFERED)</b></p><ul><li>High school or diploma in in communication or customer service or related field.</li><li>0&ndash;1 year of experience in as a telephone operator, receptionist, or front office staff preferred.</li><li>Basic computer skills for logging calls and messages.</li></ul><p><b>
SKILLS &amp; COMPETENCIES (Technical, Behavioral and Soft)</b></p><p><b>
Technical Skills:</b></p><ul><li>Call Management &amp; Routing</li><li>Customer Communication</li><li>Message Logging &amp; Documentation</li><li>Coordination with Departments</li><li>Telephone Etiquette &amp; Professionalism</li></ul><p><b>
Behavioral Skills &amp; Competencies:</b></p><ul><li>Customer Focus - Responds politely and promptly to customer inquiries. Seeks support when needed.</li><li>Accountability and Ownership - Completes tasks on time and owns up to mistakes.</li><li>Agility and Adaptability - Willing to try new ways of working and learn from mistakes.</li><li>Collaboration &amp; Influence - Works well with teammates and shares information openly.</li><li>Result Orientation - Focuses on completing tasks efficiently and accurately.</li></ul></div><p></p>

Telephone Operator | UAE National | Al Ain

White Lodging

<p></p><div><div><p><b>Compensation starts at $17.00 per hour!</b></p>
<div><p><b><i>This role is on-property at the JW Marriott Austin.</i></b></p></div><p></p><div><div><div><br>
Summary:</div></div><p></p><div><div><div><br>
<p><b>Who We Are</b></p>
<p>White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country&rsquo;s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team.<br>
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<p></p><div><div><div>Responsibilities</div></div><p></p><div><div><div><br>
<p><b>What You&rsquo;ll Do</b></p><ul><li>
The phone attendant will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.</li><li>
Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.</li><li>
Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.</li><li>
Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.</li><li>
Perform other duties as assigned.</li></ul>
</div><div><p><b>What You&rsquo;ll Bring</b></p><ul><li>
The phone attendant will have an outgoing and social personality.</li><li>
Excellent communication and listening skills.</li><li>
A passion for service with a positive, can-do attitude.</li><li>
A team-player mindset.</li><li>
Ability to adapt to any situation.</li><li>
Ability to lift, carry or otherwise move up to 10 lbs.</li></ul><br>
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<p></p><div><div><div>Other Information</div></div><p></p><div><div><div><p><b><br>
What You Can Look Forward To</b></p><ul><li>
DailyPay option</li><li>
Day 1 Medical, Dental and Vision insurance</li><li>
Vacation/Paid Time Off (PTO) with rollover</li><li>
Complimentary wellness tools</li><li>
Unlimited referral bonuses</li><li>
401(k) with company match</li><li>
Hostcare Resources healthcare concierge</li><li>
Leadership development</li><li>
Tuition reimbursement</li><li>
Discounts on hotel rooms, dining, and other travel/entertainment experiences</li><li>
Multiple hotels in each market = more opportunities</li></ul></div><br>
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White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.</p></div></div></div><br>
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Location Code: 2558</p></div></div>
<br><div></div><div><div><div><div>AUSTIN, T
</div></div></div><div><div><div>Posted:</div>
<div>03/19/2026</div>
</div><div><div>Job Reference #:</div>
<div>2558101H7206</div></div></div></div>

Phone Attendant

NATIONAL MONITORING CENTER

<p><b>Job Title:</b> Alarm Agent</p><p><b>Job Location:</b> Lake Forest, CA - In office</p><p><b>Job Type:</b> Full-Time; Nonexempt</p><p><b>Shift Time:</b> 9:00 pm - 5:30 am (Monday and Tuesday off)</p><p><b>Pay Rate:</b> $19.00 per hour</p><p>Since 2001, National Monitoring Center is an industry leading third party Alarm System monitoring company, and a member of the Netwatch Group. Each member of the Netwatch Group aims to bring a sense safety to all our customers across the globe.</p><p><i>Further details regarding our organization can be found at www.NMCcentral.com</i></p><p><i>Learn more about our policies here: https://nmccentral.com/privacy-policy</i></p><p><b>Would you describe yourself as</b>:</p><ul><li>Precise</li><li>Having Strong Follow Through</li><li>Open Minded</li><li>Enthusiastic to Learn</li><li>Problem Solver</li><li>Meticulous</li><li>Honest</li><li>Determined</li></ul><p>If this specifically describes you, please continue reading the job description!</p><p><b>Job Description</b></p><p>Alarm room operators are expected to process alarm signals for clients through outbound telephone calls as well as handle inbound calls from clients regarding alarm signals and other functions regarding their accounts. Alarm signals include burglary, hold-up, medical, fire alarms, and a variety of status-based trouble, supervisory, or maintenance signals. Interactions will include conversations with customers, dispatching agencies such as police and fire departments, and relaying information to individual alarm companies.</p><p>National Monitoring Center trains their Alarm Room Operators as part of the on-boarding process. Training is fully paid for by the Company and is conducted as part of the employee&rsquo;s regular work-shift.</p><p>The Alarm Room Operator position is classified as nonexempt, and any hours worked greater than 40 will be paid in accordance with applicable state regulations. Our employees are paid on a weekly basis.</p><p>This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.</p><p><b>Responsibilities and Duties</b></p><ul><li>This position requires strong verbal communication and customer service skills.</li><li>This is a computer-based position with communication happening by telephone only.</li><li>There are no sales and no call quotas to meet with this position.</li><li>The requirements are to deliver exceptional customer service and maintain quality and accuracy while processing alarms</li></ul><p>The position also requires candidates to have, or be able to perform, the following:</p><ul><li>Clear consistent speech in English</li><li>Positive phone presence</li><li>Strong attention to detail</li><li>Proficient use of a computer for typing, reading, and interpreting documents and information</li><li>Basic mental math for converting various time zones</li><li>Ability to work in-office; be punctual and arrive at work on time</li><li>Ability to remain focused and awake while working</li><li>Ability to work at a desk for extended periods of time (sitting or standing)</li><li>Ability to work holidays and weekends when a weekend or holiday falls on scheduled work-shift</li></ul><p><b>Qualifications and Skills</b></p><ul><li>High school diploma or equivalent is necessary</li><li>This is an entry level position, no previous experience required, however, one year of customer service experience preferred.</li><li>Must be able to obtain licensing through BSIS/ TOPS</li></ul><p><b>Training:</b></p><p>Paid training for this position will be provided to all new hires via a 6-week new hire training program. Training class is planned to start February 23rd and will be Monday- Friday from 7:00 am to 3:30 pm. The training schedule requires full attendance.</p><p><b>Shifts:</b></p><ul><li>9:00 pm - 5:30 am (Monday and Tuesday off)</li></ul><p><b>Company Benefits</b></p><ul><li>401k</li><li>Medical</li><li>Dental</li><li>Vision coverage</li><li>PTO</li><li>Weekly pay</li><li>Direct Deposit</li><li>And more</li></ul><p><i>As a dynamic organization, business needs and priorities change from time-to-time. As a result, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</i></p><p><i>It is the policy of the Netwatch Group to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</i></p><p><i>Employment-at-Will: Employment at Netwatch Group is at-will and for no specific duration. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise provided by law or written agreement.</i></p><p>Job Type: Full-time</p><p>Pay: $19.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you have at least one (1) year of customer service experience (call center, dispatch, monitoring center, or similar environment)?</li></ul><ul><li> Do you have at least one (1) year of alarm monitoring or security monitoring experience in a monitoring center or similar environment?</li><li>Are you comfortable making inbound and outbound calls to customers and emergency services while accurately documenting incidents in real time?</li></ul><ul><li>Are you able to work in-office in Lake Forest, CA (this is not a remote position)?</li><li>This role requires remaining seated or standing at a workstation for extended periods while working on a computer. Are you able to meet this requirement?</li></ul><ul><li>Are you able to work both weekend days and holidays if they fall on your scheduled shift?</li></ul><ul><li> Are you able to attend mandatory paid 6-week training Monday&ndash;Friday, 7:00 AM &ndash; 3:30 PM, starting April 6th?</li></ul><p>Work Location: In person</p>

Customer Service Alarm Operator

1199 SEIU

<div><div><div><div><div>Requisition #:
</div><div><b>7442 - 7449</b></div>
</div><div><div># of openings:
</div><div><b>8</b></div>
</div><div><div>Employment Type:
</div><div><b>Full time</b></div>
</div><div><div>Position Status:
</div><div><b>Permanent</b></div>
</div><div><div>Category:
</div><div><b>Bargaining</b></div>
</div><div><div>Workplace Arrangement:
</div><div><b>Hybrid</b></div>
</div><div><div>Fund:
</div><div><b>1199SEIU National Benefit Fund</b></div>
</div><div><div>Job Classification:
</div><div><b>Exempt</b></div>
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</div></div><div><p><b>Responsibilities</b></p><p></p><ul><li><br>
 Maintain HIPAA compliance while communicating with 1199SEIU members and advocates via telephone or written correspondence regarding benefit eligibility, claim submissions and plans, programs and services</li><li> Distinguish the benefit plans per Fund; identify their appropriate enrollment and eligibility rules and required documentation</li><li> Verify, establish and re-establish member eligibility for new or existing members, spouses and dependents using the eligibility and enrollment systems (Syntonics, QNXT, V3, and Member Portal)</li><li> Request required proof of wages or hours worked as necessary; forward documentation to the Eligibility Department to update member eligibility records</li><li> Research status of hospital and medical claim payments and benefit checks</li><li> Verify coordination of benefits with other carriers and agencies</li><li> Create call tracking records (QNXT) to assign and distribute inquiries to the appropriate departmental folders for resolution (i.e. claims, checks, Explanation of Benefits, enrollment and eligibility issues)</li><li> Compose and mail printed materials at member&rsquo;s request; provide list of participating providers, Primary Care Physician&rsquo;s (PCPs) and Member Choice Networks</li><li> Alert members of new plan changes, plan improvements, or special event dates and locations</li><li> Respond to outbound inquiries which includes voicemails and emails</li><li> Access web-based applications relevant to member inquiries (iObserver, Medco, IRIS)</li><li> Print verification letters for Members; Print EOBs after January 1, 2008</li><li> Perform additional duties and projects as assigned by management</li></ul><p></p><p><b><br>
Qualifications</b></p><p></p><ul><li><br>
 High School Diploma or GED required; some College or Degree preferred</li><li> Minimum two (2) years high volume customer service experience in a call center environment; or two (2) years health claims processing experience required</li><li> Keyboarding skills required (minimum 5,000 KPH and 80% accurate rate)</li><li> Knowledge of health claims processing systems (QNXT, Syntonics, V3) and Fund eligibility requirements preferred (1199SEIU National Benefit Fund, Greater New York Fund, Greater New Jersey Fund, Home Care Fund, Home Health Aide Fund)</li><li> Excellent written and verbal communication skills with great interpersonal skills</li><li> Able to initiate correspondence and maintain a pleasant attitude to ensure excellent service to members and providers</li><li> Ability to work well under pressure due to the high volume and urgent nature of calls</li><li> Call Center hours of operation are from 8:00 am until 6:00 pm; shifts are subject to change and/or availability</li></ul></div></div><p></p>

Telephone Representative II

Royal Signs & Awnings

<p>We are looking for a Call Receptionist (Work From Home &ndash; Night Shift in Pakistan)</p><p>We&rsquo;re seeking a professional and confident individual with a clear American accent to join our remote team as a call receptionist.</p><p>Requirements:</p><ul><li>Excellent spoken English with an American accent</li><li>Ability to handle inbound/outbound calls professionally</li><li>Strong communication and interpersonal skills</li><li>Reliable high-speed internet connection (minimum 50 Mbps)</li><li>Power backup to ensure uninterrupted work</li><li>Comfortable working night shifts (Pakistan time zone)</li></ul><p>Responsibilities:</p><ul><li>Answer and manage incoming calls</li><li>Schedule appointments and handle basic coordination</li><li>Perform daily administrative tasks</li><li>Maintain records and update information accurately</li><li>Provide excellent customer service at all times</li></ul><p>If you&rsquo;re organized, dependable, and confident on the phone, we&rsquo;d love to hear from you!</p><p>Pay: Rs53,000.00 - Rs84,000.00 per hour</p><p>Expected hours: 40.0 per week</p><p>Language:</p><ul><li>fluent English (American Accent) (Required)</li></ul><p>Work Location: Remote</p>

American Accent Call Receptionist

Ocean Edge Resort & Golf Club

<p>The PBX Operator is focused on providing efficient and guest focused service. In this position, you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction for every telephone call received.</p><p><b>Overview</b></p><p>The PBX Operator answers calls originating from external and internal sources; directs caller to appropriate extension, room, or department; verifies last name of guest for all room calls; and assists guests with directions or other required information.</p><p>The incumbent will handle all incoming urgent matters or emergencies for the guests and Resort. She/he will work with Resort management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.</p><p>The successful candidate must have a friendly and welcoming attitude and demeanor. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.</p><p><b>Job Requirements</b></p><ul><li>Ability to accurately compute mathematical calculations.</li><li>Ability to clearly and pleasantly communicate in English with guests and visitors to their understanding, both in person and by telephone.</li><li>Ability to provide legible communication.</li><li>Basic knowledge of computers.</li></ul><p><b>Essential Functions</b></p><ul><li>Maintain complete knowledge at all times of the Daily Edge.</li><li>Maintain complete knowledge and comply with all Resort and departmental policies and procedures.</li><li>Access all functions of computer system according to established procedures and standards.</li><li>Answer department telephone within three rings, using established greeting and appropriate telephone etiquette.</li><li>Handle guest complaints in a timely and efficient manner.</li><li>Accommodate all requests for information in a professional manner.</li><li>Complete daily shift checklists.</li><li>Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.</li><li>Accept and record wake-up calls; accurately execute all wake-up call requests.</li><li>Monitor, send and distribute guest faxes.</li><li>Communicate pertinent guest information to designated departments/personnel.</li><li>Resolve discrepancies in the room status report with housekeeping.</li><li>Handle requests for late checkouts according to hotel procedures.</li><li>Document pertinent information in the logbook.</li><li>Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.</li></ul><p>---------------------------------------------------------------------------------------</p><p>Luxury Resort, Luxury Hotel, Cape Cod, Brewster, MA, Massachusetts, Orleans, Dennis, Chatham, Harwich, Telephone Operator, Call Center, Switchboard, Phone, Communication, Communications, Lower Cape, Operator, Guest Service, Customer Service</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Physical Setting:</p><ul><li>Resort</li></ul><p>Ability to Relocate:</p><ul><li>Brewster, MA 02631: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

PBX Telephone Operator

City of Marble Falls

<div><p>OBJECTIVES:</p><p>
The Public Safety Communications Officer performs specialized radio and communications work. This position operates radio, telephone and related communications equipment and software to receive and relay critical information to responders. Prioritizes and assigns appropriate response for emergency and non-emergency incidents. Maintains logs and records all activity as required. Provides support information to police officers, firefighters/paramedics, the public and other agencies as required. Responsible for answering emergency calls, non-emergency calls, incoming administrative lines and providing pre-arrival instructions to callers.</p><p><br>
ORGANIZATIONAL RELATIONSHIPS:</p><ul><li>
REPORTS TO: The Communications Shift Supervisor</li><li>
DIRECTS: Does not supervise any employees
</li><li>OTHER: Works with all protective service personnel to coordinate effective response in emergency situations</li></ul><p><br>
GENERAL STATEMENT OF DUTIES:</p><p>
The Communications Officer is responsible for the following duties:</p><ul><li>
Answers incoming 9-1-1, TTY emergency and non-emergency calls.</li><li>
Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures.</li><li>
Makes outgoing calls as necessary or requested;</li><li>
Directing all callers to appropriate departments and/or agencies as needed;</li><li>
Maintains accurate records in Computer Aided Dispatch, Records Management and Mobile Software as related to daily operations following local standard operating guidelines. ;</li><li>
Evaluates information to determine appropriate response including; jurisdiction, resources and personnel ;</li><li>
using established protocols to provide pre-arrival instructions to emergency callers until appropriate units arrive on scene;</li><li>
Monitors multiple radio talkgroups and ensures interoperable radio communications, responds and documents all radio traffic.</li><li>
Maintains officer safety by insuring adequate back-up and by attaining continuous status checks according to standard operating procedures;</li><li>
Monitors information related to emergency management and uses various software to increase citizen and responder awareness. ;</li><li>
Maintains credentials and successfully access national and state databases in accordance with local, state and federal policies and guidelines including but not limited to; inquiry, clear, cancel, modify, request, confirmation and validation.</li><li>
Provides information service to the general public; and</li><li>
Maintains familiarity with major streets, public buildings industrial plants, and the general geographic layout of area jurisdictions and map identification.</li><li>
Performs other related duties as may be assigned or required.</li></ul><p><br>
PHYSICAL AND ENVIRONMENTAL CONDITIONS:</p><p>
The Communications Operator is required to lift and carry up to 20 pounds and to pull, push, or drags up to 50 pounds of materials and supplies. The Communications Operator must be able to stand or sit for extended periods. He or she must be able to wear a headset to communicate over the phone. The Communications Operator uses eyes, ears, hands and fingers to perform assigned duties and responsibilities rapidly and works various hours and days to accommodate required overtime or shift work. He or she must also be able to stand or sit for up to four (4) hours minimum. This position requires the employee to have 20/20 vision with or without corrective lenses and must first perceived forced whispered voice at greater or equal to five (5) feet with or without a hearing aid. The job of Communications Operator is performed mainly indoors in a climate-controlled environment.</p><p><br>
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND TRAINING:</p><p>
The Communications Operator must have the ability to learn the methods, practices, equipment, and materials used for emergency communications; the ability to speak clearly and distinctly; the ability to exercise good judgment; the ability to react calmly and quickly; the ability to prepare concise and accurate reports; and the ability to communicate effectively, verbally and in writing. The Communications Operator must possess a working knowledge of computers and have above average typing skills. He or she must also possess skills in coordinating and handling multiple tasks simultaneously. The Communications Operator must have the ability to perform in a highly stressful environment; must be able to attend required out of town and/or overnight training courses as necessary; and must have the ability to form and maintain effective working relationships with other employees, other city departments, and the general public.</p><p><br>
EDUCATION, WORK EXPERIENCE, CERTIFICATIONS AND LICENSES REQUIRED:</p><ul><li>
High school diploma or GED equivalent.</li><li>
A valid Texas driver's license.</li><li>
Meet proficiency requirements from the Texas Commission on Law Enforcement Officers Standards and Education as mandated by the State of Texas. (Intermediate Telecommunications from TCOLE preferred)</li></ul><p>
Failure to obtain a Telecommunication Certification from the Texas Commission on Law Enforcement Officers Standards and Education within one (1) year of employment will result in termination of employment.<br>
</p><br>
<p>SAFETY SENSITIVE:</p><p>
This position is a safety-sensitive position. All safety-sensitive positions require selected candidates to undergo and successfully complete a post-offer, pre-employment background check to include, criminal background, driving record, drug testing and physical examination. Individuals holding this position will be subjected to random drug testing on a regular basis.</p></div>

Communications Officer (911 Dispatcher)

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