telephone answering service operator

Accor Group

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments

Telephone Operator Guest Services and Call Handling Dubai, UAE

Job Title Telephone Operator Guest Services and Call Handling Dubai, UAE Job Description Telephone Operator Guest Services and Call Handling Dubai, UAE Position Overview Sofitel Dubai The Palm is seeking a professional and service-driven Telephone Operator to manage guest calls, internal communications, and switchboard operations. Located on the iconic Palm Jumeirah, this luxury beachfront resort offers a vibrant work environment where French elegance meets Arabian hospitality. If you have a passion for guest interaction and efficient communication, this is your chance to join one of Dubai s premier hospitality teams. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Communication and Switchboard Coordination As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay. What You ll Do * Answer all incoming guest calls in a warm, friendly, and professional manner * Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system * Maintain accurate records of wake-up call requests and ensure timely delivery * Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs * Manage voicemail and messaging services for guests and internal departments * Maintain up-to-date knowledge of hotel facilities, services, and local attractions * Access guest information via the Opera system to personalize calls and assist with preferences * Record and deliver messages according to standard operating procedures * Ensure all telephone equipment is functioning correctly and report issues promptly * Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents Ideal Profile Friendly, Efficient, and Organized * 1 2 years of experience in a similar telephone or guest services role in a hotel * Fluent in English with excellent verbal and written communication skills * Knowledge of Opera PMS and switchboard systems preferred * Polite, calm, and composed under pressure with attention to detail * Strong interpersonal skills and a commitment to guest satisfaction * Multilingual abilities are an advantage * Ability to multitask and maintain professionalism in high-volume environments * Well-groomed with a courteous and positive demeanor Why Join Us Careers at Sofitel Dubai The Palm * Work in a 5-star beachfront resort on Palm Jumeirah with world-class amenities * Access to global Accor career development opportunities and learning programs * Employee benefit card offering discounts at Accor hotels worldwide * Be part of a culturally diverse and supportive team committed to service excellence * Enjoy a dynamic and elegant work environment where your skills are recognized and developed

Telephone Operator Guest Services and Call Handling

Hilton Hotels

As a Personal Assistant (Telephone Operator), you will accept, deliver, and respond to guest and management messages, inquiries, and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to respond quickly and effectively. You will play a key role in guest communications, ensuring their needs are met and their expectations exceeded. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul>
 <li>Achieve positive outcomes from guest queries in a timely and efficient manner.</li>
 <li>Accept and deliver all messages correctly and promptly for both guests and management.</li>
 <li>Ensure all wake-up calls are scheduled and delivered accurately and on time.</li>
 <li>Demonstrate knowledge of all hotel facilities, services, and dining options, and use up-selling techniques to promote these offerings where appropriate.</li>
 <li>Handle emergency calls immediately and relay comprehensive and accurate information as required.</li>
 <li>Ensure all guest information and requests are handled discreetly and with the highest level of confidentiality.</li>
 <li>Provide detailed and accurate information during shift handovers to guarantee service continuity.</li>
 <li>Demonstrate a consistently high level of customer service, maintaining a courteous and professional telephone manner at all times.</li>
 <li>Comply with hotel security, fire regulations, and all health and safety legislation.</li>
 <li>Participate in training sessions to enhance communication skills, product knowledge, and customer service techniques.</li>
 <li>Demonstrate in-depth knowledge of local attractions, cultural highlights, landmarks, and services in the hotel s vicinity.</li>
 <li>Ensure compliance with Waldorf Astoria brand standards in all communications.</li>
 <li>Support other departments as necessary to maintain seamless guest service.</li>
</ul>

Personal Assistant (Telephone Operator)

Marriott International

<div>Additional Information 
Job Number25180751 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler Service Desk Agent (Telephone Operator)

MyDoctor Healthcare LLC

Job Title: Telecaller &ndash; Healthcare SectorLocation: Dubai Experience Required: Minimum 1 year in telecalling within the healthcare industry Education: Bachelor's degree or equivalent preferred Availability: Immediate joiners preferred Shift: Day or Rotational (12-hour shift)Job Summary:We are seeking an experienced and service-oriented Telecaller for the healthcare sector to manage patient interactions over the phone. The ideal candidate will have prior experience in hospital or clinic-based telecalling and will be responsible for appointment scheduling, follow-ups, and patient support through effective communication.Key Responsibilities:<ul><li>Make outbound calls to patients for appointment reminders, follow-ups, and feedback.</li><li>Answer inbound calls from patients related to services, doctor availability, test reports, or billing.</li><li>Provide clear information about healthcare services, consultations, and procedures.</li><li>Coordinate with doctors, front desk, and medical staff to ensure smooth patient flow and communication.</li><li>Maintain and update patient records, call logs, and follow-up notes.</li><li>Address patient concerns with empathy and professionalism; escalate when needed.</li><li>Assist in basic clerical tasks related to calls and patient communication.</li></ul>Candidate Requirements:<ul><li>Minimum 1 year of experience in telecalling or patient communication in a hospital, clinic, or diagnostic lab.</li><li>Strong communication skills in English and local/regional languages.</li><li>Excellent telephone manners and ability to handle patient queries calmly.</li><li>Familiarity with healthcare systems, appointment software, or hospital workflow.</li><li>Basic knowledge of MS Office and data entry tools.</li><li>Compassionate, patient-focused, and professional attitude.</li></ul>Note:Only candidates with prior telecalling experience in the healthcare sector will be considered.Job Type: Full-timePay: AED4,500.00 - AED6,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Tele caller (Healthcar sector)

<div>
 DUTIES AND RESPONSIBILITIES:
 <ul>
 <li>Answers incoming calls.</li>
 <li>Directs call to guest rooms, staff, or departments through the switchboard or PBX system.</li>
 <li>Places outgoing calls.</li>
 <li>Receives messages and deliver the same in timely and efficient manner.</li>
 <li>Logs all service requests, defects, incidents in GXP</li>
 <li>Provides information about hotel services to guests.</li>
 <li>Understand the telephone operator board or PBX switchboard operations.</li>
 <li>Knows what action to take when an emergency call is required.</li>
 <li>Monitors automated systems including CCTV when engineering and maintenance department is closed.</li>
 <li>Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.</li>
 <li>Assists in reporting telephone equipment or service complaints and problems.</li>
 <li>Trains or assists with training new telephone operators in performance of job duties.</li>
 <li>To be fully aware of and adhere of health and safety, fire and bomb threat procedures.</li>
 <li>Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.</li>
 <li>Must be polite and courteous while answering the phone.</li>
 <li>Keep records of calls placed and received by all departments and recording the call charges.</li>
 <li>Update all necessary information on the PMS /Opera.</li>
 <li>Upload all registered guests in house in CID (Criminal Investigation Department) system.</li>
 </ul>
</div>

At Your Service

Emaar Properties

<div><div>ABOUT THE FUNCTION 
This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out. 
WHAT YOU WILL NEED TO SUCCEED 
<ul><li>Genuine service personality, with high EQ.
</li><li>Minimum 4 years&rsquo; experience in Hospitality industry.
</li><li>Minimum 2 years&rsquo; experience in a Supervisory role / similar experience in a 5 star hospitality industry.
</li><li>Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
</li><li>A minimum of 1 &ndash; 3 year experience in a similar position in a 5-star hospitality company. 
</li></ul>PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST 
<ul><li>Conduct all operational tasks in Front Office while living up to service standards and procedures.
</li><li>Go the extra (s)mile where you can.
</li><li>Prevent complaints and ensure adequate service recovery where needed.
</li><li>Pro-actively communicate with fellow Ambassadors, always with the Guest&rsquo;s interests at heart. 
 </li></ul>COMPETENCIES
<ul><li>Put Customer First
</li><li>Drive for Results
</li><li>Learning
</li><li>Resilience
</li><li>Adaptability 
</li></ul></div>WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. 
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. 
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. 
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. 
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. 
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.</div>

Role in General Telephones (AFR)

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