telephone claims representative

Hupy and Abraham, S.C.

<div><p>Hupy and Abraham, a personal injury law firm headquartered in Milwaukee, WI, is looking for a professional and motivated <b>Customer Service Representative- Insurance Claims </b>for the <b>Milwaukee</b><b> office.</b></p><p><br>
A career at Hupy and Abraham, S.C. is very rewarding, helping injured clients navigate through the complicated insurance process to get what they deserve.</p><p>
The <b>Customer Service Representative- Insurance Claims</b> is responsible for opening new claims and working them until settlement.<br>
<br>
<b>RESPONSBILITIES:</b></p><ul><li>
Represent our clients when negotiating their property damage insurance claim</li><li>
Resolve property damage claims (primarily Auto) to arrive at a settlement which may include following: vehicle, loss of use, sales tax title fees and any personal property that was damaged.</li><li>
Document all conversations and communication between the client, tow yard, insurance company and lienholder</li><li>
Prepare and obtain recorded statements from relevant parties as needed</li><li>
Accurately and expeditiously gather all case-related data and enter in appropriate systems</li><li>
Ensure the property damage file is complete with damages, reports, and photographs</li></ul><p>
<b> REQUIREMENTS:</b></p><ul><li>
Qualified candidates should have 2-5 years of experience in a customer related field</li><li>
Experience handling insurance property damage claims is preferred</li><li>
Strong interpersonal personal communication skills (telephone &amp; written)</li><li>
Must be able to travel locally using own vehicle as needed (5% of time). Valid driver's license and car insurance.</li><li>
Computer experience should include basic knowledge of Outlook, Word, and Excel</li><li>
Bilingual in Spanish and English preferred, but not required.</li><li>
Innovative problem resolution</li><li>
Ability to work independently</li><li>
Ability to multi-task and thrive in a fast-paced/dynamic environment</li><li>
High level of professionalism and confidentiality</li></ul><p><b><br>
BENEFITS AT A GLANCE:</b></p><ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Life Insurance</li><li>
Short Term Disability</li><li>
Long Term Disability</li><li>
Flexible Spending Accounts</li><li>
401(k) Plan</li><li>
Paid Time Off (PTO) for Holidays, Vacation, &amp; Personal Time</li></ul><p><br>
</p><p><i>Founded in 1969 in Milwaukee, personal injury law firm Hupy and Abraham, S.C. has a record of success, collecting BILLIONS for over 80,000 satisfied clients. With 11 offices in Wisconsin, Illinois and Iowa, the firm has a reputation of providing sound legal representation to accident victims and giving back to the community. The firm has donated more than $1 Million to thousands of charitable organizations.</i></p><p><i>
Hupy and Abraham has received top rankings from national professional organizations and is voted best by the public. The firm and its staff have received over 250 awards praising its service and dedication to the legal field.</i></p><p><i>
Prospective candidates are encouraged to note that Hupy and Abraham, S.C. participate in E-Verify, demonstrating our commitment to maintaining a legal and compliant workforce. Hupy and Abraham, S.C. is proud to be an Equal Opportunity Employer. As part of our hiring process, we perform pre-employment background checks.</i></p></div><p></p>

Customer Service Representative (Insurance Claims)

<div><p>Hupy and Abraham, a personal injury law firm headquartered in Milwaukee, WI, is looking for a professional and motivated <b>Customer Service Representative- Insurance Claims </b>for the <b>Madison</b><b> office.</b></p><p><br>
A career at Hupy and Abraham, S.C. is very rewarding, helping injured clients navigate through the complicated insurance process to get what they deserve.</p><p>
The <b>Customer Service Representative- Insurance Claims</b> is responsible for opening new claims and working them until settlement.<br>
<br>
<b>RESPONSBILITIES:</b></p><ul><li>
Represent our clients when negotiating their property damage insurance claim</li><li>
Resolve property damage claims (primarily Auto) to arrive at a settlement which may include following: vehicle, loss of use, sales tax title fees and any personal property that was damaged.</li><li>
Document all conversations and communication between the client, tow yard, insurance company and lienholder</li><li>
Prepare and obtain recorded statements from relevant parties as needed</li><li>
Accurately and expeditiously gather all case-related data and enter in appropriate systems</li><li>
Ensure the property damage file is complete with damages, reports, and photographs</li></ul><p>
<b> REQUIREMENTS:</b></p><ul><li>
Qualified candidates should have 2-5 years of experience in a customer related field</li><li>
Experience handling insurance property damage claims is preferred</li><li>
Strong interpersonal personal communication skills (telephone &amp; written)</li><li>
Must be able to travel locally using own vehicle as needed (5% of time). Valid driver's license and car insurance.</li><li>
Computer experience should include basic knowledge of Outlook, Word, and Excel</li><li>
Bilingual in Spanish and English preferred, but not required.</li><li>
Innovative problem resolution</li><li>
Ability to work independently</li><li>
Ability to multi-task and thrive in a fast-paced/dynamic environment</li><li>
High level of professionalism and confidentiality</li></ul><p><b><br>
BENEFITS AT A GLANCE:</b></p><ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Life Insurance</li><li>
Short Term Disability</li><li>
Long Term Disability</li><li>
Flexible Spending Accounts</li><li>
401(k) Plan</li><li>
Paid Time Off (PTO) for Holidays, Vacation, &amp; Personal Time</li></ul><p><br>
</p><p><i>Founded in 1969 in Milwaukee, personal injury law firm Hupy and Abraham, S.C. has a record of success, collecting BILLIONS for over 80,000 satisfied clients. With 11 offices in Wisconsin, Illinois and Iowa, the firm has a reputation of providing sound legal representation to accident victims and giving back to the community. The firm has donated more than $1 Million to thousands of charitable organizations.</i></p><p><i>
Hupy and Abraham has received top rankings from national professional organizations and is voted best by the public. The firm and its staff have received over 250 awards praising its service and dedication to the legal field.</i></p><p><i>
Prospective candidates are encouraged to note that Hupy and Abraham, S.C. participate in E-Verify, demonstrating our commitment to maintaining a legal and compliant workforce. Hupy and Abraham, S.C. is proud to be an Equal Opportunity Employer. As part of our hiring process, we perform pre-employment background checks.</i></p></div><p></p>

Nodak Insurance Company

<div><div><div><b>Summary:</b> We are seeking a detail-oriented Inside Liability Claims Representative to investigate, evaluate, negotiate, and settle complex liability claims within assigned authority. This position plays a key role in providing prompt, professional claim service while maintaining strong relationships with policyholders, agents, attorneys, and others involved in the claim process.<br>
<br>
<b>Essential Duties and Responsibilities:</b></div></div><ul><li><div>
Conduct thorough investigations, gathering statements, medical records, police reports, photographs, and expert testimony as needed.</div></li><li><div>
Analyze coverage and liability issues, interpreting policy language and legal precedent to determine appropriate claim outcomes.</div></li><li><div>
Prepare clear and well-documented claim files, including worksheets, forms, and supporting materials for accurate tracking and follow-up.</div></li><li><div>
Review bills, estimates, and other documentation to ensure accuracy and compliance with policy provisions.</div></li><li><div>
Negotiate fair and timely settlements within authority limits; prepare and present settlement recommendations when additional authority is needed.</div></li><li><div>
Communicate claim decisions and coverage determinations effectively and professionally, including preparing denial documentation when warranted.</div></li><li><div>
Engage external specialists or vendors when necessary to support cost-effective and efficient claim resolution.</div></li></ul><div><div><b>
Authority: </b>Operate within established company policies and claim-handling procedures, exercising sound judgment, initiative, and independence in decision-making.</div><br>
</div><div><div><b>Education &amp; Experience: </b>Bachelor's Degree or equivalent work experience required. Prior insurance claims handling experience strongly preferred.<br>
<b>Promotional potential and organizational progressions: </b>Senior Claim Representative.<br>
<br>
<b>Required Knowledge and Skills:</b></div></div><ul><li>
Communication: Excellent verbal and written communication skills; able to explain complex information clearly and handle sensitive interactions with professionalism and empathy.</li><li>
Technical: Proficient in computer systems, data entry, and claims software; strong organizational, time management, and multitasking abilities.</li><li>
Analytical: Ability to interpret policy language, legal principles, and medical documentation accurately.</li><li>
Decision-Making: Strong problem-solving and judgment skills; comfortable interpreting contracts and applying company policy.</li><li>
Mathematical: Competent in basic math concepts for accurate claim calculations.</li>
Reliability: Consistent attendance, punctuality, and accountability.<br>
<li>
</li></ul><div><div><b>Special Relationships (to other people, internally and externally, cost control, etc.):</b> Has broader personal settlement authority subject to normal supervisory review. Generally, can work independently with normal supervision and accountability for results. Has considerable contact by telephone or in person with claimants, insureds, agents, attorneys, Company personnel, and the general public. Must continually be aware of being a Company representative and<br>
projecting a favorable image. Must have the ability to communicate effectively with upset, angry individuals to resolve disputes and disagreements.</div><br>
</div><div><div><b>Physical Requirements:</b> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must may occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.</div></div><div><div><i>
Nodak Insurance Company complies fully with all federal, state, and local employment laws and shall provide equal employment and advancement opportunities for all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, the presence of any mental or physical disability, status with regard to public assistance or marriage, or any other category protected by local, state or federal law.</i></div></div></div>

Inside Claims Representative

<div><p>Hupy and Abraham, a personal injury law firm headquartered in Milwaukee, WI, is looking for a professional and motivated <b>Customer Service Representative- Insurance Claims </b>for the <b>West Des Moines</b><b> office.</b></p><p><br>
A career at Hupy and Abraham, S.C. is very rewarding, helping injured clients navigate through the complicated insurance process to get what they deserve.</p><p>
The <b>Customer Service Representative- Insurance Claims</b> is responsible for opening new claims and working them until settlement.<br>
<br>
<b>RESPONSBILITIES:</b></p><ul><li>
Represent our clients when negotiating their property damage insurance claim</li><li>
Resolve property damage claims (primarily Auto) to arrive at a settlement which may include following: vehicle, loss of use, sales tax title fees and any personal property that was damaged.</li><li>
Document all conversations and communication between the client, tow yard, insurance company and lienholder</li><li>
Prepare and obtain recorded statements from relevant parties as needed</li><li>
Accurately and expeditiously gather all case-related data and enter in appropriate systems</li><li>
Ensure the property damage file is complete with damages, reports, and photographs</li></ul><p>
<b> REQUIREMENTS:</b></p><ul><li>
Qualified candidates should have 2-5 years of experience in a customer related field</li><li>
Experience handling insurance property damage claims is preferred</li><li>
Strong interpersonal personal communication skills (telephone &amp; written)</li><li>
Must be able to travel locally using own vehicle as needed (5% of time). Valid driver's license and car insurance.</li><li>
Computer experience should include basic knowledge of Outlook, Word, and Excel</li><li>
Bilingual in Spanish and English preferred, but not required.</li><li>
Innovative problem resolution</li><li>
Ability to work independently</li><li>
Ability to multi-task and thrive in a fast-paced/dynamic environment</li><li>
High level of professionalism and confidentiality</li></ul><p><b><br>
BENEFITS AT A GLANCE:</b></p><ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Life Insurance</li><li>
Short Term Disability</li><li>
Long Term Disability</li><li>
Flexible Spending Accounts</li><li>
401(k) Plan</li><li>
Paid Time Off (PTO) for Holidays, Vacation, &amp; Personal Time</li></ul><p><br>
</p><p><i>Founded in 1969 in Milwaukee, personal injury law firm Hupy and Abraham, S.C. has a record of success, collecting BILLIONS for over 80,000 satisfied clients. With 11 offices in Wisconsin, Illinois and Iowa, the firm has a reputation of providing sound legal representation to accident victims and giving back to the community. The firm has donated more than $1 Million to thousands of charitable organizations.</i></p><p><i>
Hupy and Abraham has received top rankings from national professional organizations and is voted best by the public. The firm and its staff have received over 250 awards praising its service and dedication to the legal field.</i></p><p><i>
Prospective candidates are encouraged to note that Hupy and Abraham, S.C. participate in E-Verify, demonstrating our commitment to maintaining a legal and compliant workforce. Hupy and Abraham, S.C. is proud to be an Equal Opportunity Employer. As part of our hiring process, we perform pre-employment background checks.</i></p></div><p></p>

USAA

<div><p><b>Why USAA?</b></p><p>
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.</p><p></p><p>
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.</p><p></p><p><b>
The Opportunity</b></p><div></div><div><div><div><div><div><div><div><div><div><p><b>
It is all about learning and growing. </b>Our Customer Service Claims Representative role may be a new career for you. There&rsquo;s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.</p><p></p><p>
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. <b>After six months in-office, you&rsquo;ll have the opportunity to work offsite 2 days a week. </b>Military veterans and spouses are highly encouraged to apply. Relocation assistance <b>is not</b> available for this position.</p><p></p><p>
Work schedules will vary and may include some <b>nights and weekends</b>. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for <b>shift premium pay.
</b></p><p></p><p>We are currently seeking dedicated professionals to <b>work in our San Antonio office</b> as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all <b>property </b>First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.</p><p></p><p><b>
What you'll do:</b></p><ul><li><p>
Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</p></li><li><p>
Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</p></li><li><p>
Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.</p></li><li><p>
Resolve status inquiries and, when appropriate, route to handling adjuster.</p></li><li><p>
Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</p></li><li><p>
Apply strong time management skills by closely adhering to assigned work schedule.</p></li><li><p>
Embrace continuous improvement and development through coaching and collaboration with manager and team members.</p></li><li><p>
Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</p></li><li><p>
May assign or initiate emergency services when required on specific claims.</p></li><li><p>
Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</p></li><li><p>
Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</p></li><li><p>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</p></li></ul><p></p><p><b>
What you have:
</b></p><ul><li><p>High School Diploma or GED</p></li><li><p>
Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</p></li><li><p>
Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</p></li><li><p>
Ability to prioritize and multi-task while navigating through multiple business applications.</p></li><li><p>
Successful completion of a job-related assessment is required.</p></li><li><p>
May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</p></li></ul><p></p><p><b>
What sets you apart:</b></p><ul><li><p>
US military experience through military service or a military spouse/domestic partner</p></li></ul><p></p><p><b>
Compensation range: </b>The hiring range for this position is: $43,750 to $45,750</p></div></div></div></div></div></div></div></div></div><p><b>
Compensation:</b> USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.</p><p><br>
</p><p>Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.</p><p></p><p><br>
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.</p><p></p><p><b>
Benefits:</b> At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.</p><p></p><p><br>
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com</p><p></p><p><i>
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.</i></p><p><i><br>
</i></p><p><i>USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</i></p></div>

Customer Service Claims Representative (Unlicensed Property)

Ortiz Insurance Services

<p><b>Job Summary</b>  <br/>We are seeking a proactive and detail-oriented Claims Intake Specialist to join our dynamic team. In this vital role, you will be responsible for efficiently managing the initial intake of insurance claims, verifying coverage, and ensuring accurate documentation. Your energetic approach will help streamline the claims process, support compliance with workers' compensation law, and facilitate timely resolution of claims. This position offers an exciting opportunity to contribute to a fast-paced environment where organization and communication are key to success.</p><p><b>Duties</b></p><ul><li>Receive and review incoming insurance claims, ensuring all necessary medical documentation and records are complete and accurate  </li><li>Verify insurance coverage, including Medicare, Medicaid, and other health plans, using financial software systems  </li><li>Organize and file medical records, claim forms, and supporting documents systematically for easy retrieval  </li><li>Conduct initial assessments of claims using ICD-9, ICD-10, CPT coding, HCPCS codes, DRG classifications, and ICD coding standards  </li><li>Collaborate with medical providers and adjusters to clarify claim details and resolve discrepancies promptly  </li><li>Maintain detailed logs of all claim activities, including filing dates, status updates, and correspondence  </li><li>Ensure compliance with workers' compensation law and medical billing regulations throughout the intake process</li></ul><p><b>Skills</b></p><ul><li>Proven clerical experience with strong organizational skills to manage multiple claims efficiently  </li><li>Expertise in filing systems, medical documentation management, and insurance verification procedures  </li><li>Knowledge of medical terminology, ICD-9/ICD-10 coding standards, CPT coding, HCPCS codes, DRG classifications, and ICD coding practices  </li><li>Familiarity with workers' compensation law and medical billing processes  </li><li>Ability to interpret medical records accurately and utilize financial software effectively  </li><li>Strong attention to detail in handling sensitive information such as medical records and legal documents  </li><li>Excellent communication skills for coordinating with healthcare providers, insurance companies, and internal teams</li></ul><p>Join us in delivering exceptional service by ensuring claims are processed accurately and efficiently! Your dedication will help us maintain high standards of compliance while supporting our mission to provide outstanding care coordination.</p><p>Job Types: Full-time, Part-time, Contract, Temporary</p><p>Pay: $23.64 - $28.47 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Work from home</li></ul><p>Work Location: Remote</p>

Claims Intake Specialist

Rheem Manufacturing

<div><p>The <b>Warranty Claims Representative </b>offers expert support to customers via phone and electronic communication, handling all aspects of warranty service requests. This includes tasks such as dispatching, warranty validation, registration, vendor authorization, recruiting service providers, and addressing any other customer-related inquiries.
</p><p>This position will serve our <b>Raypak Division, </b>located in <b>Oxnard, CA.</b></p></div><p></p>
<br><div><ul><li>RESPONSIBILITIES</li></ul></div>
<br><div><ul><li>Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large-scale commercial projects.
</li><li>Explains and interprets warranty information to customers as they apply to products.
</li><li>Arranges for malfunctioning or defective items to be returned for evaluation.
</li><li>Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
</li><li>Dispatch service providers and coordinate with vendors to ensure timely resolution of customer issues.
</li><li>Handles a large amount of inbound calls in a call center setting in a timely manner.
</li><li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
</li><li>Performs other duties as assigned.</li></ul></div>
<br><p></p><div><p>QUALIFICATIONS</p></div><p></p>
<br><div><ul><li>High School Diploma or equivalent.
</li><li>1+ year(s) Call Center/Customer Service &ndash; Related Experience in the insurance/ manufacturing industry
</li><li>Proven experience in conflict management and resolution.
</li><li>Excellent communication and interpersonal skills.
</li><li>Ability to handle high call volumes and manage multiple tasks simultaneously.
</li><li>Strong problem-solving abilities and the capacity to remain calm under pressure.
</li><li>Demonstrates data entry skills.
</li><li>Ability to carry out instructions in written, oral, or diagram form.
</li><li>Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
</li><li>Demonstrated ability to work well with others in a matrix team environment.
</li></ul><p>HOW TO STAND OUT:
</p><ul><li>Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
</li><li>Ability to support multiple products and prioritize multiple projects.
</li>Experience in utilizing CRM and ERP Systems amongst other business software.<br>
<li>
</li></ul><p></p><p>As a leader at Rheem, how you achieve results is as important as the results you achieve. While
</p><ul><li>LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
</li><li>Adapting
</li><li>Business Understanding
</li><li>Collaborating
</li><li>Communicating Effectively
</li><li>Continuously Improving
</li><li>Customer-Orientation
</li><li>Developing Self
</li><li>Focusing on Results
</li><li>Influencing
</li><li>Managing Relationships
</li><li>Managing Work
</li><li>Problem Solving &amp; Decision Making
</li>Equivalent combination of education, experience, and skills may supplement above minimum job requirements.<br>
<li>
</li></ul><p></p><p>The pay scale of this role is $44,496.00 - 66,636.00. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.<br>
</p><p></p><p>#LI-NP1
</p><p>#LI-Onsite</p></div><p></p>

Warranty Claims Representative II

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Customer Service Representative (Insurance Claims)

Customer Service Representative (Insurance Claims)

Inside Claims Representative

Customer Service Representative (Insurance Claims)

Customer Service Claims Representative (Unlicensed Property)

Claims Intake Specialist

Warranty Claims Representative II