telephone exchange operator

United Al Saqer Group

<div>Company: Abu Dhabi Motors &ndash; United Al Saqer Group 
Location: Al Ain, Abu Dhabi, UAE
About United Al Saqer Group: 
Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. UASG owns and operates a diverse portfolio of UAE-based companies across several key industries, including Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.
Job Summary:
The Telephone Operator handles all incoming and outgoing calls for the automotive dealership or service center. This role ensures professional, efficient, and courteous communication with customers, service teams, and internal departments, acting as the first point of contact for inquiries.
AREA OF RESPONSIBILITY BRIEF DESCRIPTION OF ACTIVITIES
1 Call Handling &middot; Receive, route, and manage incoming calls to the appropriate departments.
2 Customer Assistance &middot; Provide basic information about services, vehicle availability, appointments, or general inquiries.
3 Message Management &middot; Record and deliver messages accurately to relevant staff members.
4 Coordination &middot; Liaise with service advisors, sales teams, and management to ensure smooth communication flow.
5 Reporting &middot; Maintain call logs and report call statistics or issues to supervisors.
6 Professionalism &middot; Ensure courteous and professional telephone etiquette at all times. 
QUALIFICATIONS &amp; CERTIFICATIONS &amp; EXPERIENCE (MANDATORY &amp; PREFFERED)<ul><li>High school or diploma in in communication or customer service or related field.</li><li>0&ndash;1 year of experience in as a telephone operator, receptionist, or front office staff preferred.</li><li>Basic computer skills for logging calls and messages.</li></ul>
SKILLS &amp; COMPETENCIES (Technical, Behavioral and Soft)
Technical Skills:<ul><li>Call Management &amp; Routing</li><li>Customer Communication</li><li>Message Logging &amp; Documentation</li><li>Coordination with Departments</li><li>Telephone Etiquette &amp; Professionalism</li></ul>
Behavioral Skills &amp; Competencies:<ul><li>Customer Focus - Responds politely and promptly to customer inquiries. Seeks support when needed.</li><li>Accountability and Ownership - Completes tasks on time and owns up to mistakes.</li><li>Agility and Adaptability - Willing to try new ways of working and learn from mistakes.</li><li>Collaboration &amp; Influence - Works well with teammates and shares information openly.</li><li>Result Orientation - Focuses on completing tasks efficiently and accurately.</li></ul></div>

Telephone Operator | UAE National | Al Ain

Cadillac Hotel & Beach Club, Autograph Collection

<div>Overview:
<div>
Opportunity: Phone Operator</div><div></div><div> 
Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.</div><div> 
Potential Career Path
</div><div>Front Desk Supervisor &ndash;Front Office Manager &ndash; Assistant General Manager</div><div></div><div> 
Essential Job Functions</div><ul><li>
Promptly and professionally answer telephone calls and ascertain. 
the correct extension and direction of call.</li><li>
Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.</li><li>
Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.</li><li>
Page guests and patrons using the public address system.</li><li>
Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.</li><li>
Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.</li><li>
Respond to and resolve all complications and complaints.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Perform other duties as requested by management.</li></ul><div>
HHM Hotels Benefits and Perks</div><ul><li>
Competitive wages for full time and part time opportunities</li><li>
Medical, Dental and Vision Health Insurance</li><li>
Paid Time Off</li><li>
401k Company Match</li><li>
Daily Pay</li><li>
Free Basic Life Insurance</li><li>
24/7 access to TELUS Health, a confidential work-life resource.</li><li>
Travel Discounts</li><li>
Commuter Transit and Commuter Parking Benefits</li><li>
Employee Assistance and Wellness Program</li><li>
Educational/Professional Development</li><li>
Referral Bonus Program</li></ul><div></div><div> 
Position Requirements</div><ul><li>
High School diploma or equivalent.</li><li>
Previous receptionist or customer service experience preferred.</li></ul><div>
Work Environment and Context</div><ul><li>
Work schedule varies and may include working on holidays and weekends.</li><li>
Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li></ul><div>
What We Believe</div><div> 
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :
<div>
This property is a part of the Echelon Luxury &amp; Lifestyle division of HHM Hotels.</div><div></div><div> 
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div> 
To see other opportunities at this location, click here.</div></div>

Phone Operator

Vintage Grand Hotel

Discover unmatched elegance at Marriott Hotel Production City, Dubai, a five-star premium hotel offering club rooms and executive suites in the heart of Dubai Production City.Designed for discerning travelers, the hotel blends world-class amenities with exceptional service, setting a new benchmark in hospitality. Indulge at every turn with multi-cuisine dining, a relaxed poolside bar, and an outdoor terrace featuring shisha, handcrafted beverages, and light bites. Rejuvenate at the full-service spa and salon or stay energized in the modern fitness center.Spacious rooms and elegant suites combine contemporary design with superior comfort, ideal for short stays or extended retreats. Guests also enjoy a complimentary shuttle service to key Dubai attractions for a seamless stay. At Marriott Hotel Production City, Dubai, every detail is crafted to exceed expectations whether you&rsquo;re traveling for business, leisure, or a family getaway.Position OutlineThe Telephone Operator is responsible for managing all incoming and outgoing calls within the hotel. The role ensures professional, timely, and courteous handling of guest and internal communications, while supporting smooth hotel operations and guest services.Key Responsibilities<ul><li>Answer, screen, and transfer incoming calls promptly and professionally.</li><li>Provide information, assistance, and services to guests and staff.</li><li>Handle wake-up calls, guest messages, and emergency call procedures efficiently.</li><li>Maintain accurate call logs, reports, and records.</li><li>Coordinate with hotel departments (Front Office, Housekeeping, F&amp;B, etc.) to ensure seamless communication.</li><li>Support front office and operational tasks as needed.</li><li>Adhere to hotel policies, confidentiality standards, and professional communication protocols.</li></ul>Experience<ul><li>1&ndash;3 years&rsquo; experience as a Telephone Operator, Front Office Associate, or similar role in 4&ndash;5 star hotels.</li><li>Familiarity with hotel PBX/telephone systems and PMS software preferred.</li><li>Experience handling high-volume calls professionally and efficiently.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal communication and telephone etiquette.</li><li>Strong listening, multitasking, and problem-solving skills.</li><li>Professional, courteous, and guest-focused demeanor.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Basic IT and PMS system knowledge.</li></ul>Job Types: Full-time, Contract Contract length: 24 months

Telephone Operator

HHM Hotels

<div><div>Opportunity: Phone Operator

Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.

Potential Career Path

Front Desk Supervisor &ndash;Front Office Manager &ndash; Assistant General Manager

Essential Job Functions
<ul>
<li>Promptly and professionally answer telephone calls and ascertain.
the correct extension and direction of call.
</li>
<li>Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.</li>
<li>Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.</li>
<li>Page guests and patrons using the public address system.</li>
<li>Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.</li>
<li>Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.</li>
<li>Respond to and resolve all complications and complaints.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Perform other duties as requested by management.</li>
</ul>
HHM Hotels Benefits and Perks
<ul>
<li>Competitive wages for full time and part time opportunities</li>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Daily Pay</li>
<li>Free Basic Life Insurance</li>
<li>24/7 access to TELUS Health, a confidential work-life resource.</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Referral Bonus Program</li>
</ul>
Position Requirements
<ul>
<li>High School diploma or equivalent.</li>
<li>Previous receptionist or customer service experience preferred.</li>
</ul>
Work Environment and Context
<ul>
<li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
What We Believe

People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
</div>
Managed by HHM Hotels</div>

Marriott International

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. Must be available to work Thursday, Friday, Saturday 3pm - 11pm. Previous hotel experience preferred.Essential Duties and Responsibilities&bull;Promptly answer telephone calls, greet callers with a positive and clear voice. &bull;Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.&bull;Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.&bull;Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.&bull;Page guests and patrons using the public address system in a courteous and clear manner.&bull;Act as dispatcher for security, guest services and property operations associates. &bull;Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.&bull;Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.&bull;Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. &bull;Initiate emergency response as necessary and legibly document pertinent details.&bull;Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.&bull;Comply with attendance rules and be available to work on a regular basis.&bull;Perform any other job related duties as assigned.Job Type: Part-timePay: $16.50 per hourBenefits:<ul><li>401(k) matching</li><li>Employee assistance program</li><li>Employee discount</li><li>Tuition reimbursement</li></ul>Application Question(s):<ul><li>Have you work in a full-service hotel before? we will request references as a part of the process.</li></ul>Experience:<ul><li>Hotel: 1 year (Required)</li></ul>Work Location: In person

Meta Fusion Tech

Meta Fusion Tech is a rapidly growing provider of operational and digital solutions for UK based taxi companies. We focus on delivering excellence, financial stability, and long-term career growth for highly motivated professionals.We are looking for dedicated, confident, and customer-focused individuals to join our team as Taxi Dispatch Operators. In this role, you will handle real-time customer communications, manage bookings, and ensure smooth coordination to deliver a great passenger experience.Key Responsibilities<ul><li>Answer inbound calls and process taxi bookings quickly and accurately</li><li>Provide professional customer service and resolve client queries or concerns</li><li>Maintain clear and updated booking records in the dispatch system</li><li>Communicate efficiently with drivers to ensure timely pickups</li><li>Follow company policies and performance standards</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 06 month of customer service or call-center experience</li></ul>(UK taxi dispatch experience will be an advantage)<ul><li>Excellent spoken English (neutral/British accent preferred)</li><li>Ability to work long shifts 10 hours as required</li><li>Strong multitasking skills &amp; ability to work under pressure</li><li>Punctual, disciplined, and responsible behavior</li><li>Ability to work both independently and in a team</li><li>Problem solving skills &amp; conflict handling ability</li><li>Goal-oriented with a positive and professional attitude</li></ul>Why Join Meta Fusion Tech?<ul><li>Competitive salary: Rs 50,000 &ndash; Rs 60,000 per month</li><li>Performance bonuses based on KPIs</li><li>Clear career growth path with skill-based promotions</li><li>Supportive work environment with continuous learning opportunities</li></ul>Job Types: Full-time, Contract Contract length: 365 daysPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Taxi Operator (Inbound UK Based)

Ocean Edge Resort & Golf Club

The PBX Operator is focused on providing efficient and guest focused service. In this position, you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction for every telephone call received.OverviewThe PBX Operator answers calls originating from external and internal sources; directs caller to appropriate extension, room, or department; verifies last name of guest for all room calls; and assists guests with directions or other required information.The incumbent will handle all incoming urgent matters or emergencies for the guests and Resort. She/he will work with Resort management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.The successful candidate must have a friendly and welcoming attitude and demeanor. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.Job Requirements<ul><li>Ability to accurately compute mathematical calculations.</li><li>Ability to clearly and pleasantly communicate in English with guests and visitors to their understanding, both in person and by telephone.</li><li>Ability to provide legible communication.</li><li>Basic knowledge of computers.</li></ul>Essential Functions<ul><li>Maintain complete knowledge at all times of the Daily Edge.</li><li>Maintain complete knowledge and comply with all Resort and departmental policies and procedures.</li><li>Access all functions of computer system according to established procedures and standards.</li><li>Answer department telephone within three rings, using established greeting and appropriate telephone etiquette.</li><li>Handle guest complaints in a timely and efficient manner.</li><li>Accommodate all requests for information in a professional manner.</li><li>Complete daily shift checklists.</li><li>Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.</li><li>Accept and record wake-up calls; accurately execute all wake-up call requests.</li><li>Monitor, send and distribute guest faxes.</li><li>Communicate pertinent guest information to designated departments/personnel.</li><li>Resolve discrepancies in the room status report with housekeeping.</li><li>Handle requests for late checkouts according to hotel procedures.</li><li>Document pertinent information in the logbook.</li><li>Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.</li></ul>---------------------------------------------------------------------------------------Luxury Resort, Luxury Hotel, Cape Cod, Brewster, MA, Massachusetts, Orleans, Dennis, Chatham, Harwich, Telephone Operator, Call Center, Switchboard, Phone, Communication, Communications, Lower Cape, Operator, Guest Service, Customer ServiceJob Types: Full-time, Part-timePay: From $16.00 per hourPhysical Setting:<ul><li>Resort</li></ul>Ability to Relocate:<ul><li>Brewster, MA 02631: Relocate before starting work (Required)</li></ul>Work Location: In person

PBX Telephone Operator

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Telephone Operator | UAE National | Al Ain

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