telephone exchange operator

Hilton

<div><p>Telephone Operator</p><p>
A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.</p><p><b>
What will I be doing?</b><br>
<br>
A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Process all incoming and outgoing calls accurately and courteously</li><li>
Records and controls accurately wake up calls</li><li>
Pages guests in co-operation with concerned departments</li><li>
Assists guests with international calls and directory queries</li><li>
Calls guests by name whenever possible</li><li>
Pages staff member when requested</li><li>
Abides by principles of guest privacy</li><li>
Handles guests' needs or requests and reports complaints to the Supervisor</li><li>
Report on logbook daily</li><li>
Bill call costs</li><li>
Aware of local telephone listings and frequently dialed numbers</li><li>
Advises defects on switchboard equipment to Supervisor</li><li>
Attends to all guest queries and requests promptly</li><li>
Maintains detailed knowledge of the Hotel's fire, life and safety system</li><li>
Maintain Hotel Information</li><li>
Provide secretarial services for guests</li><li>
Efficient in the use of all business center equipment</li><li>
Update traffic sheets accurately</li><li>
Handle complaints promptly and follow up thoroughly on action taken</li><li>
Promote in house service and facilities</li><li>
Update airline schedules and guides the guest whenever requested</li><li>
Co-ordinate the reservations of meeting rooms</li><li>
Advise to Supervisor all stationary needs in advance</li><li>
Ensure cleanliness of work area and clean your work area prior to departing</li><li>
Report daily activities in logbook</li></ul><p>
Occupational Health and Safety Responsibilities:</p><ul><li>
Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul><p><b>
What are we looking for?</b><br>
<br>
Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><p><b>
Drive for Results:</b></p><ul><li>
Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals</li><li>
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles</li></ul><p><b>
Understanding the Business:</b></p><ul><li>
Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information</li><li>
Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies</li><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul><p><b>
Hospitality:</b></p><ul><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul><p><b>
Teamwork:</b></p><ul><li>
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results</li><li>
Actively participate in wider hotel meetings</li><li>
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication</li></ul><p><b>
Adaptability:</b></p><ul><li>
Be comfortable and effective in an environment of ambiguity or change</li><li>
Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner</li><li>
Complete tasks as directed by Management</li></ul><p><b>
Developing Self:</b></p><ul><li>
Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements</li><li>
Seek feedback on areas of shortfall</li><li>
Maximize opportunities for self-development</li></ul><p><b>
Reliability:</b></p><ul><li>
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision</li><li>
Follow standards, policies and procedures</li><li>
Meet hotel attendance and grooming standards</li></ul><p><b>
Cultural Awareness:</b></p><ul><li>
Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p><p>
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p><p>
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><p></p>

Telephone Operator

Haji Husein Alireza & Co. Ltd.

<div><div><h4 class="jobSectionHeader"><b>Job Requirements</b></h4>
<p></p><div><div><b>Job Summary:</b><br>
As a Telephone Operator, you will be responsible for handling inbound and outbound calls, providing information to customers, and routing calls to the appropriate departments.<br>
<br>
<b>Job Responsibility:</b><br>
<ul><li>Answer incoming calls and respond to customer inquiries</li><li>Provide information about products, services, and company policies</li><li>Transfer calls to the appropriate department or individual</li><li>Make outbound calls to follow up on customer inquiries or to conduct surveys</li><li>Keep records of customer interactions and transactions</li><li>Maintain a high level of professionalism and customer service at all times</li></ul><br>
<b>
Candidate Requirements:</b><br>
<ul><li>Proven experience as a call operator or in a similar role</li><li>Excellent verbal communication skills</li><li>Strong customer service skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Familiarity with CRM systems and practices</li><li>High school diploma or equivalent</li></ul></div></div><p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><p><b>Skills:</b><br>
1. Excellent communication skills<br>
2. Active listening<br>
3. Customer service orientation<br>
4. Problem-solving abilities<br>
5. Multitasking<br>
6. Patience and empathy<br>
7. Ability to work well under pressure<br>
8. Familiarity with call center technologies and software<br>
9. Time management skills<br>
10. Strong typing skills</p></div><p></p>
<p><b>Easy Apply</b></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Jeddah , Saudi Arabia</div>
</div><div><div>Job Role</div>
<div>Customer Service and Call Center</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Entry Level</div>
</div><div><div>Residence Location</div>
<div>Saudi Arabia</div>
</div><div><div>Gender</div>
<div>Female</div>
</div><div><div>Nationality</div>
<div>Saudi Arabia</div></div></div></div></div>

The First Collection

<div>Job Description:
<ul><li>Ensure brand standards, policies and procedures are adhered to at all times.</li><li>
Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li><li>
Maintain cleanliness throughout the areas.</li><li>
Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department&rsquo;s standards and procedures.</li><li>
Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li><li>
Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li><li>
Communicates special instructions to the kitchen and expediters.</li><li>
Handles guests&rsquo; complaints and takes action to resolve problems.</li><li>
Accepts and relays guests messages, either manually, written or through voice mail system.</li><li>
Maintain and update Opera telephone Directory.</li><li>
Prepare any admin related tasks delegated by the line manager.</li><li>
Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li><li>
Greets guests with a cheerful and pleasant voice during the conversation.</li><li>
Responds to emergency situations calmly, effectively, according to hotel guidelines.</li><li>
Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li><li>
Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li><li>
Successful completion of the training / certification process.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.</li><li>
Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li><li>
Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li><li>
Perform any other works as and when assigned by the supervisor and/or management.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li><li>
1 year experience Front Office computer literacy</li><li>
Excellent communications skills with Proficiency in speaking and writing English.</li><li>
Team player with excellent planning, organizing skills and excellent problem-solving skills.</li><li>
Able to work flexible working hours with rotating shifts.</li><li>
Pleasant personality and good grooming.</li></ul></div>

The First Group Hospitality

The First Group

<div>
 A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Process all incoming and outgoing calls accurately and courteously
  </li>
  <li>
   Records and controls accurately wake up calls
  </li>
  <li>
   Pages guests in co-operation with concerned departments
  </li>
  <li>
   Assists guests with international calls and directory queries
  </li>
  <li>
   Calls guests by name whenever possible
  </li>
  <li>
   Pages staff member when requested
  </li>
  <li>
   Abides by principles of guest privacy
  </li>
  <li>
   Handles guests' needs or requests and reports complaints to the Supervisor
  </li>
  <li>
   Report on logbook daily
  </li>
  <li>
   Bill call costs
  </li>
  <li>
   Aware of local telephone listings and frequently dialed numbers
  </li>
  <li>
   Advises defects on switchboard equipment to Supervisor
  </li>
  <li>
   Attends to all guest queries and requests promptly
  </li>
  <li>
   Maintains detailed knowledge of the Hotel's fire, life and safety system
  </li>
  <li>
   Maintain Hotel Information
  </li>
  <li>
   Provide secretarial services for guests
  </li>
  <li>
   Efficient in the use of all business center equipment
  </li>
  <li>
   Update traffic sheets accurately
  </li>
  <li>
   Handle complaints promptly and follow up thoroughly on action taken
  </li>
  <li>
   Promote in house service and facilities
  </li>
  <li>
   Update airline schedules and guides the guest whenever requested
  </li>
  <li>
   Co-ordinate the reservations of meeting rooms
  </li>
  <li>
   Advise to Supervisor all stationary needs in advance
  </li>
  <li>
   Ensure cleanliness of work area and clean your work area prior to departing
  </li>
  <li>
   Report daily activities in logbook
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Occupational Health and Safety Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
  </li>
  <li>
   Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  </li>
  <li>
   Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  </li>
  <li>
   Log security incidents and accidents in accordance with hotel requirements
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <strong>
  Drive for Results:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
  </li>
  <li>
   Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Understanding the Business:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
  </li>
  <li>
   Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
  </li>
  <li>
   Demonstrates an understanding of competitors' major strengths and weaknesses
  </li>
  <li>
   Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
  </li>
  <li>
   Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hospitality:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrates an understanding of competitors' major strengths and weaknesses
  </li>
  <li>
   Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
  </li>
  <li>
   Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Teamwork:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
  </li>
  <li>
   Actively participate in wider hotel meetings
  </li>
  <li>
   Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Adaptability:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be comfortable and effective in an environment of ambiguity or change
  </li>
  <li>
   Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
  </li>
  <li>
   Complete tasks as directed by Management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Developing Self:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
  </li>
  <li>
   Seek feedback on areas of shortfall
  </li>
  <li>
   Maximize opportunities for self-development
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reliability:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
  </li>
  <li>
   Follow standards, policies and procedures
  </li>
  <li>
   Meet hotel attendance and grooming standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cultural Awareness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Dubai Jumeirah
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


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