telephone exchange operator

Mercor

<p>Mercor is recruiting Telephone Operators who work in the Health Care and Social Assistance sector as independent contractors for a research project with one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a Telephone Operator.</p> <p><strong>Requirements</strong></p> <ul> <li>Hourly compensation is $55 per hour on average based on experience and geography (listed scale is for U.S.-based applicants).</li> <li>4+ years full-time work experience as a Telephone Operator.</li> <li>Based in the US, UK, or Canada.</li> </ul> <p>Apply by creating an account at </p> </ul>

Telephone Operator

NOVOTEL

<p>A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.</p>
<ul>
 <li>Answer incoming calls promptly and professionally.</li>
 <li>Transfer calls to the appropriate department or individual.</li>
 <li>Take and relay messages accurately.</li>
 <li>Provide information to guests regarding hotel services, facilities, and local attractions.</li>
 <li>Process room service orders, wake-up calls, and other guest requests.</li>
 <li>Assist with making reservations and bookings.</li>
 <li>Maintain a log of incoming and outgoing calls.</li>
</ul>

Revier Hotels Dubai

<p><b>Job Location</b></p>
 
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 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
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 <p>Experience</p>
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 <p> <span>1 to 5 years</span> </p>
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 <p>Qualification Level</p>
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 <p> <span>Diploma; Graduate</span> </p>
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 <p>Job Function</p>
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 <p> <span>Customer Service / Telecalling<br> </span> </p>
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 <p>Skillset</p>
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 <p> <span>Prologic, Service One MS Word, Excel, and Outlook </span> </p>
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 <p>Preferred Jobseekers</p>
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 <p>Jobseekers from any country</p> 
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<span>Telephone Operator<br> <br><b>Job Location :</b> Dubai, United Arab Emirates<br> <br><b>Job Details :<br></b> <br>  Male (cancelled or visit visa) who can join immediately<br>  An upbeat and cheerful personality with a clear voice<br>  Passion for people, creativity and multi-tasking<br>  High School Diploma or equivalent required<br>  Minimum 1-year experience in a guest contact / customer services role, preferably in an upscale or lifestyle hotel<br>  Intermediate to proficient understanding of Computer systems such as: Prologic, Service One MS Word, Excel, and Outlook is preferred<br>  Fluency in English (reading, writing and verbal)<br>  Flexible to work in varying shifts that may include days, nights, weekends and holidays</span>
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Accor Group

<b><br>Job Details</b><br>Job Location: Dubai, United Arab Emirates<br>Industry: Hospitality<br>Function: Customer Service<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Job Overview   Guest Communication and Switchboard Coordination<br>As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay.<br> <br>What You ll Do<br> <br>* Answer all incoming guest calls in a warm, friendly, and professional manner<br>* Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system<br>* Maintain accurate records of wake-up call requests and ensure timely delivery<br>* Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs<br>* Manage voicemail and messaging services for guests and internal departments<br>* Maintain up-to-date knowledge of hotel facilities, services, and local attractions<br>* Access guest information via the Opera system to personalize calls and assist with preferences<br>* Record and deliver messages according to standard operating procedures<br>* Ensure all telephone equipment is functioning correctly and report issues promptly<br>* Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents<br> <br>Ideal Profile   Friendly, Efficient, and Organized<br> <br>* 1 2 years of experience in a similar telephone or guest services role in a hotel<br>* Fluent in English with excellent verbal and written communication skills<br>* Knowledge of Opera PMS and switchboard systems preferred<br>* Polite, calm, and composed under pressure with attention to detail<br>* Strong interpersonal skills and a commitment to guest satisfaction<br>* Multilingual abilities are an advantage<br>* Ability to multitask and maintain professionalism in high-volume environments<br>* Well-groomed with a courteous and positive demeanor<br><br>

<b>Company Description <br> </b><p> <em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em> </p> <br> <div><b>Job Description</b></div> <br> <p>As a <strong>Telephone Operator</strong> at SO/ Uptown Dubai, you will be the first voice our guests hear and a vital link between hotel departments. Your role is to deliver efficient, warm, and personalized communication in line with SO/ s bold and stylish brand values. You will handle all internal and external calls with professionalism, ensuring prompt service, accurate messaging, and seamless guest experiences 24/7.<br>
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<strong>Key Responsibilities:</strong> </p> <ul> <li> <p>Answer all incoming calls, internal and external, with a warm, engaging, and professional tone.</p> </li> <li> <p>Process guest requests, messages, wake-up calls, and complaints efficiently and accurately.</p> </li> <li> <p>Transfer calls to the correct departments or guest rooms as appropriate.</p> </li> <li> <p>Log all calls, requests, and complaints in the system (e.g., Opera / HotSOS).</p> </li> <li> <p>Maintain up-to-date knowledge of hotel services, outlets, promotions, and emergency procedures.</p> </li> <li> <p>Follow standard operating procedures (SOPs) for lost &amp; found, emergency calls, and VIP communication.</p> </li> <li> <p>Support communication between departments and assist in guest-related coordination.</p> </li> <li> <p>Ensure guest privacy and security are maintained at all times.</p> </li> <li> <p>Handle wake-up call requests precisely and follow up on missed calls.</p> </li> <li> <p>Work closely with Front Office, Concierge, Housekeeping, and Engineering to fulfill guest requests.</p> </li> </ul> <br> <div><b>Qualifications</b></div> <br> <ul> <li> <p>Previous experience in a similar role in a luxury or lifestyle hotel environment preferred.</p> </li> <li> <p>Excellent communication skills in English (verbal &amp; written); Arabic or other languages is a plus.</p> </li> <li> <p>Knowledge of hotel telephone systems (e.g., Avaya, Mitel) and property management systems (e.g., Opera).</p> </li> <li> <p>Exceptional guest service and telephone etiquette.</p> </li> <li> <p>Ability to multitask, stay calm under pressure, and handle confidential information.</p> </li> <li> <p>High attention to detail and accuracy in handling messages and requests.</p> </li> <li> <p>Flexible schedule, including night, weekend, and holiday shifts.</p> </li> <li> <p>A warm, energetic, and professional personality in line with SO/ brand identity.</p> </li> </ul> <br> <div><b>Additional Information</b></div> <br> <p>Desirable Qualities:</p> <ul> <li> <p>Passionate about lifestyle luxury hospitality and guest engagement.</p> </li> <li> <p>Tech-savvy and comfortable using multiple systems.</p> </li> <li> <p>A proactive team player with a can-do attitude.</p> </li> <li> <p>Ability to work independently and take initiative.</p> </li> <li> <p>Familiarity with Accor brand standards and Heartist culture is a plus.</p> </li> </ul>

The First Group

<b>Job Description<br></b><div>
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<ul> <li>Ensure brand standards, policies and procedures are adhered to at all times.</li> <li>Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li> <li>Maintain cleanliness throughout the areas.</li> <li>Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department s standards and procedures.</li> <li>Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li> <li>Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li> <li>Communicates special instructions to the kitchen and expediters.</li> <li>Handles guests  complaints and takes action to resolve problems.</li> <li>Accepts and relays guests messages, either manually, written or through voice mail system.</li> <li>Maintain and update Opera telephone Directory.</li> <li>Prepare any admin related tasks delegated by the line manager.</li> <li>Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li> <li>Greets guests with a cheerful and pleasant voice during the conversation.</li> <li>Responds to emergency situations calmly, effectively, according to hotel guidelines.</li> <li>Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li> <li>Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li> <li>Successful completion of the training / certification process.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.  Support all co-workers and treat them with dignity and respect.</li> <li>Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li> <li>Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li> <li>Perform any other works as and when assigned by the supervisor and/or management.</li> </ul>
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</div><b><br>&nbsp;Desired Skill &amp; Expertise<br></b><div>
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<ul> <li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li> <li>1 year experience Front Office computer literacy </li> <li>Excellent communications skills with Proficiency in speaking and writing English.</li> <li>Team player with excellent planning, organizing skills and excellent problem-solving skills.</li> <li>Able to work flexible working hours with rotating shifts.</li> <li> <span>Pleasant personality and good grooming.</span></li></ul></div></div></div>

Fairmont Hotels & Resorts

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  Company Description
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 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
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 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
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  Job Description
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 As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.
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 Key Responsibilities
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   Promptly and courteously handle all incoming calls following established telephone etiquette.
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   Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager
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   Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery
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   Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols
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   Manage wake-up calls, ensuring both accuracy and punctuality
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   Record guest preferences, service interactions, and incidents in the appropriate systems
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   Handle in-room dining orders and assist with coordination of guest-facing services as needed
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   Uphold guest confidentiality and data privacy at all times
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   Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution
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  Qualifications
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   Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset
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   Excellent written and spoken English. Additional languages are advantageous
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   Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)
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   Impeccable telephone etiquette and the ability to remain calm and courteous under pressure
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   A genuine passion for exceptional guest service and a track record of surpassing expectations
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   Strong multitasking skills, good judgment, and composure in a high-paced environment
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