telephone exchange operator

The First Group

<div>Overview:
<div>
Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai&rsquo;s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.</div><div>
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel&rsquo;s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Caf&eacute;, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.</div><div>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.</div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Description:</b></div><div>
The Telephone Operator plays a key role in ensuring seamless communication within the hotel and with external guests. As the voice of Hotel Avalon, the Telephone Operator is responsible for answering and directing incoming calls, handling guest inquiries, managing wake-up call requests, and supporting hotel operations through effective communication. The ideal candidate is courteous, attentive, and professional, providing every caller and guest with a warm and efficient response that reflects the hotel's commitment to exceptional service.</div><div>
Key Responsibilities:</div><div>
Answer and direct all internal and external calls promptly and professionally using the hotel&rsquo;s telephone system.</div><div>
Respond to guest inquiries, requests, and concerns with accuracy and courtesy.</div><div>
Process and schedule wake-up calls as requested by guests.</div><div>
Handle emergency calls according to hotel protocols, including contacting relevant departments or emergency services.</div><div>
Maintain confidentiality and security of guest and hotel information at all times.</div><div>
Log and relay guest messages accurately and ensure timely delivery.</div><div>
Provide information about hotel services, amenities, operating hours, and local attractions.</div><div>
Coordinate with various departments (Housekeeping, Engineering, Front Office, F&amp;B, etc.) to ensure guest requests are fulfilled efficiently.</div><div>
Monitor and update telephone directories, extension lists, and communication logs.</div><div>
Ensure the switchboard and communication equipment are functioning correctly; report any technical issues.</div><div>
Assist with administrative tasks related to guest communication as needed.</div>
Desired Skill &amp; Expertise:
<div>
High school diploma or equivalent; certification or diploma in hospitality is preferred.</div><div>
Minimum 1 year of experience in a similar role, preferably in a 4-star or higher hotel.</div><div>
Fluent in English (spoken and written); knowledge of additional languages such as French, Russian, Chinese, or Italian is a plus.</div><div>
Strong verbal communication and listening skills.</div><div>
Excellent telephone etiquette and a clear, pleasant speaking voice.</div><div>
Ability to stay calm and professional in high-pressure or emergency situations.</div><div>
Proficiency in telephone systems and basic computer skills; experience with hotel software (e.g., OPERA or similar PMS) is an advantage.</div><div>
High level of attention to detail and accuracy.</div><div>
Flexible to work shifts, including nights, weekends, and holidays.</div></div>

Telephone Operator

Accor

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 <br/>
 <br/>
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answers incoming calls.
  </li>
  <li>
   Directs calls to guest rooms, staff, or departments through the switchboard or PBX system.
  </li>
  <li>
   Places outgoing calls.
  </li>
  <li>
   Receives guest messages and delivers the same to the guest.
  </li>
  <li>
   Logs all wake-up call requests and performs wake-up call services.
  </li>
  <li>
   Provides information about hotel services to guests.
  </li>
  <li>
   Understand the telephone operator board or PBX switchboard operations.
  </li>
  <li>
   Provides paging services for hotel guests and employees.
  </li>
  <li>
   Knows what action to take when an emergency call is required.
  </li>
  <li>
   Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor Degree in Hotel Management or equivalent
  </li>
  <li>
   1 year experience in customer focus atmosphere
  </li>
  <li>
   Ability to perform telephone etiquette and a calm, courteous demeanor under pressure.
  </li>
  <li>
   Able to perform job functions with attention to detail, speed and accuracy
  </li>
  <li>
   Passion for delivering exceptional guest service and exceeding expectations.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 experience is an asset
 <br/>
 <br/>
 Prior experience working with Opera or a related system
 <br/>
 <br/>
 Fluency in English
 <br/>
 <br/>
 additional languages are a plus
 <br/>
 <br/>
 <strong>
  Your Team And Working Environment
  <br/>
  <br/>
 </strong>
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 <br/>
 <br/>
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>


Telephone Operator - Sofitel Nile Downtown

Hilton

<div><p>Telephone Operator</p><p>
A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.</p><p><b>
What will I be doing?</b><br>
<br>
A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Process all incoming and outgoing calls accurately and courteously</li><li>
Records and controls accurately wake up calls</li><li>
Pages guests in co-operation with concerned departments</li><li>
Assists guests with international calls and directory queries</li><li>
Calls guests by name whenever possible</li><li>
Pages staff member when requested</li><li>
Abides by principles of guest privacy</li><li>
Handles guests' needs or requests and reports complaints to the Supervisor</li><li>
Report on logbook daily</li><li>
Bill call costs</li><li>
Aware of local telephone listings and frequently dialed numbers</li><li>
Advises defects on switchboard equipment to Supervisor</li><li>
Attends to all guest queries and requests promptly</li><li>
Maintains detailed knowledge of the Hotel's fire, life and safety system</li><li>
Maintain Hotel Information</li><li>
Provide secretarial services for guests</li><li>
Efficient in the use of all business center equipment</li><li>
Update traffic sheets accurately</li><li>
Handle complaints promptly and follow up thoroughly on action taken</li><li>
Promote in house service and facilities</li><li>
Update airline schedules and guides the guest whenever requested</li><li>
Co-ordinate the reservations of meeting rooms</li><li>
Advise to Supervisor all stationary needs in advance</li><li>
Ensure cleanliness of work area and clean your work area prior to departing</li><li>
Report daily activities in logbook</li></ul><p>
Occupational Health and Safety Responsibilities:</p><ul><li>
Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul><p><b>
What are we looking for?</b><br>
<br>
Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><p><b>
Drive for Results:</b></p><ul><li>
Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals</li><li>
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles</li></ul><p><b>
Understanding the Business:</b></p><ul><li>
Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information</li><li>
Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies</li><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul><p><b>
Hospitality:</b></p><ul><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul><p><b>
Teamwork:</b></p><ul><li>
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results</li><li>
Actively participate in wider hotel meetings</li><li>
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication</li></ul><p><b>
Adaptability:</b></p><ul><li>
Be comfortable and effective in an environment of ambiguity or change</li><li>
Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner</li><li>
Complete tasks as directed by Management</li></ul><p><b>
Developing Self:</b></p><ul><li>
Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements</li><li>
Seek feedback on areas of shortfall</li><li>
Maximize opportunities for self-development</li></ul><p><b>
Reliability:</b></p><ul><li>
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision</li><li>
Follow standards, policies and procedures</li><li>
Meet hotel attendance and grooming standards</li></ul><p><b>
Cultural Awareness:</b></p><ul><li>
Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p><p>
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p><p>
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><p></p>

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><br>
<ul><li>
Answers incoming calls.</li><li>
 Directs calls to guest rooms, staff, or departments through the switchboard or PBX system.</li><li>
 Places outgoing calls.</li><li>
 Receives guest messages and delivers the same to the guest.</li><li>
 Logs all wake-up call requests and performs wake-up call services.</li><li>
 Provides information about hotel services to guests.</li><li>
 Understand the telephone operator board or PBX switchboard operations.</li><li>
 Provides paging services for hotel guests and employees.</li><li>
 Knows what action to take when an emergency call is required.</li><li>
 Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor Degree in Hotel Management or equivalent</li><li>
1 year experience in customer focus atmosphere</li><li>
Ability to perform telephone etiquette and a calm, courteous demeanor under pressure.</li><li>
Able to perform job functions with attention to detail, speed and accuracy</li><li>
Passion for delivering exceptional guest service and exceeding expectations.</li></ul><br>
<b>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Fluency in English<br>
additional languages are a plus<br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Courtyard by Marriott® Dubai World Trade Centre

<div>
 <p>
  <strong>
   Courtyard by Marriott Dubai Dubai World Trade Centr
  </strong>
  e is seeking a well-spoken, tech-savvy, and customer-focused
  <strong>
   GUEST EXPERIENCE EXPERT
  </strong>
  -
  <strong>
   Telephone Operator
  </strong>
  to join our dynamic Front Office team. As the first point of contact for many of our guests, you will be responsible for handling incoming calls, directing inquiries, and delivering world-class service that reflects the Marriott brand standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first point of contact for all guests and callers, ensuring a warm, professional, and personalized experience over the phone.
  </li>
  <li>
   Anticipate guest needs by actively listening, asking clarifying questions, and providing accurate and timely information or solutions.
  </li>
  <li>
   Coordinate with multiple departments (Housekeeping, Engineering, Concierge, F&amp;B) to fulfill guest requests and ensure seamless service delivery.
  </li>
  <li>
   Follow up on guest feedback or complaints received via telephone, ensuring issues are logged and resolved promptly and effectively.
  </li>
  <li>
   Use property management and communication software (ex. OPERA) to document calls, service requests, and follow-ups accurately.
  </li>
  <li>
   Maintain confidentiality and professionalism while handling sensitive guest information and requests.
  </li>
  <li>
   Support guest satisfaction goals by consistently delivering exceptional service that reflects the Marriott brand values.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills:
  </strong>
 </p>
 <ul>
  <li>
   With 1/2 years of experience in 4 or 5 star Hotel
  </li>
  <li>
   Excellent verbal communication in English
  </li>
  <li>
   Strong telephone etiquette and a pleasant voice
  </li>
  <li>
   Proficient in computer systems, including MS Office and hotel reservation or communication software (Opera, Fidelio, etc.)
  </li>
  <li>
   Calm and professional under pressure
  </li>
  <li>
   Previous experience in a hotel or customer service role preferred
  </li>
 </ul>
 <p>
 </p>
</div>


Fairmont

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p><br>
As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.</p><p>
Key Responsibilities</p><ul><li>
Promptly and courteously handle all incoming calls following established telephone etiquette.</li><li>
Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager</li><li>
Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery</li><li>
Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols</li><li>
Manage wake-up calls, ensuring both accuracy and punctuality</li><li>
Record guest preferences, service interactions, and incidents in the appropriate systems</li><li>
Handle in-room dining orders and assist with coordination of guest-facing services as needed</li><li>
Uphold guest confidentiality and data privacy at all times</li><li>
Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution</li></ul><p></p><b><br>
Qualifications</b><br>
<ul><li>
Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset</li><li>
Excellent written and spoken English. Additional languages are advantageous</li><li>
Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)</li><li>
Impeccable telephone etiquette and the ability to remain calm and courteous under pressure</li><li>
A genuine passion for exceptional guest service and a track record of surpassing expectations</li><li>
Strong multitasking skills, good judgment, and composure in a high-paced environment</li></ul></div>

SCA Sistemas de Control y Automatización Neumática

<div>
 As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professionally and warmly receive each Guest call, ensuring a friendly interaction.
  </li>
  <li>
   Foster effective communication with all relevant departments to ensure seamless service delivery.
  </li>
  <li>
   Address every query with politeness and courtesy, consistently exceeding Guest expectations.
  </li>
  <li>
   Greet Guests by name upon calling, adhering to the established standard.
  </li>
  <li>
   Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
  </li>
  <li>
   Cultivate awareness of Guest profiles through the Opera Guest profile system.
  </li>
  <li>
   Complete long-distance call vouchers and accurately record them on the traffic sheet.
  </li>
  <li>
   Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
  </li>
  <li>
   Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
  </li>
  <li>
   Take messages for Guests and Management in accordance with prescribed standards.
  </li>
  <li>
   Uphold environmental, health, and safety standards in alignment with organizational policies.
  </li>
  <li>
   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
  </li>
 </ul>
</div>


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