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telephone operator

Hilton Hotels

As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:
Actively seeking verbal feedback from customers and team members at every opportunity.
Agree on and implement actions to make improvements to customer service.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
Positively deal with and learn from customers complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
Be proactive towards customers, assisting them with any reasonable requests.
Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
Familiar with operating the telephone, FCS, OnQ PM and Micros system.
Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
Describe, assign and delegate duties and authority for the operation of the department at all times.
Understand the situation in other departments and their implications for your own department.
Plan ahead and ensure adequate resources are available.
Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.
Ensure that the shift is reviewed, handovers and briefings are carried out.
Maintain in-depth technical knowledge and skills required for the job.
Maintain guest histories to assist with returning guests.
Attend and participate in regular operational and hotel meetings.
Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
Be aware of potential highs and lows in the business.
Create an environment where everyone sells.
Following company control procedures, controlling costs without compromising standards.
Understand the quantity and quality of people needed to operate the department.
Regularly review individual and team performance against objectives and provide feedback.
Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
Ensure that safe and healthy working practices are implemented at all times.
Maintain personal presentation to hotel and Hilton standards.
Ensure that all reporting and servicing deadlines are met on a timely basis.
Adhere to the hotel s security and emergency policies and procedures.
Carry out any other reasonable duties and responsibilities as assigned.

Careline Operator (Arabic /Russian Speaker)

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Myedegree

Overview Customer Service Jobs in Dubai. The Customer Service Jobs in Dubai open the gate to the world where communication is the touch with the culture. As a customer service professional inarguably the global capital, you will not simply be picking up the phone, you will have the privilege of making new friends in every walk of life.Looking for a Customer Service Employee in Dubai, UAE. The Candidate must be able to get along with other employees and ensure the customer is duly satisfied with the services provided.The candidate should be amicable and polite at all along toward ensuring the highest standards of customer satisfaction. Preference will be given to applicants with experience; However, those with no experience can still apply. Salary ranges from AED4500 to AED5500. Call for further information.Call Centre representatives are an essential part of the team and must possess good communication skills with a customer orientation.The main job description covers the processing of incoming calls and outbound calls concerning customers, covering inquiries about products and services, complaints, resolution, and overall client satisfaction.A candidate for the position should possess excellent communication and listening skills while being patient and remaining calm, working in a high-pressure environment.Preference will be given for past experiences in customer service or call centres. But those without experience will be given training.We are looking for a Telephone Operator who will be smart and courteous and who will be part of a multi-national company in Dubai.The selected candidate, as per the requirement, will act as the first point of contact on behalf of every caller, such that all incoming and outgoing calls should be handled competently and with zeal. Responsibilities <ul><li>Take and transfer incoming telephone calls, pass and receive calls promptly and proficiently.</li><li>Be informative to callers by giving them correct information on services and departments of the company, and people who may be called.</li><li>Maintain an updated internal directory of extensions, contact numbers, and staff schedules.</li><li>Take messages accurately and ensure timely delivery to appropriate recipients.</li><li>Maintain strict confidentiality with respect to caller information and internal communication.</li><li>Help staff and departments with making outgoing calls when needed.</li><li>Handle urgent/emergency calls and make protocol per protocol.</li><li>Must operate the telephone switchboards, multi-line systems, or communication software.</li></ul> Requirements <ul><li>High school diploma or equivalent.</li><li>Professional experience in a telephone operator capacity or receptionist, in customer service or similar position. Excellent, clear speaking voice with professional etiquette on the phone.</li><li>Excellent verbal communication and listening skills. Be able to multitask while staying calm under pressure.</li><li>Basic PC and general knowledge of phone systems.</li></ul>Looking for a Customer Service Executive who would assist consumers in Dubai and resolve their concerns. Anyone interested can WhatsApp their CV to our number. Responsibilities <ul><li>Reception of customer calls and messages</li><li>Providing accurate information and solutions</li></ul>Dubai, UAE is urgently in Need of a Receptionist. Both Males and females can apply. Coordinating and making reservations for Medical tests/Emirates ID applications. Basic Job Responsibilities <ul><li>Support for the HR department.</li><li>Visa processing & coordinating with the PROs</li></ul>Cooperative Office Staff for a well-known company in Dubai. Fore candidate for the position has to be well-organized and can out various office-relatedadministrativeadministrationjobsjobs, including clerical jobs, so that it facilitates all functionalities within the office.The basic roles and functions are document management, scheduling meetings, email management, and assisting the senior employees in undertaking assigned duties every day.We are currently seeking a Dubai Driver. Please have some prior experience before applying. Interested candidates can send their CV through WhatsApp. Responsibilities <ul><li>Safely operate the assigned vehicle to transport passengers or deliver goods. Perform all applicable traffic laws and safety regulations.</li><li>Conduct daily checks on a vehicle and ensure proper maintenance high quality customer care, and practice a professional image of the company.</li><li>Earlier, plan the most optimal travel route in the shortest time and with minimum fuel usage.</li><li>Ensure good conditions of the car and write about the mechanical fix.</li><li>Maintain the records of trips, mileage, and usage of fuel.</li></ul>We are looking for a cashier at our restaurant who meets good customer care services, someone who could scan selections for the customer, ensure prices and quantities are accurate, accept payment, then gives receipts for it, respond to inquiries, as well as give helpful information about customers' products, promotions or directions to an item location.You have to attend, though, responding to complaints, refunding or exchanging items, and keeping a clean work area.Sales rep needed. An excellent verbal skill set is to be developed to make this a successful digressive dealing in the sales and generation of leads, and prospecting for customers. Responsibilities <ul><li>Present, promote, and sell products/services by solid arguments to existing and prospective customers.</li><li>Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.</li></ul> Requirements and skills <ul><li>Proven work experience as a Sales Representative.</li></ul>Our hospitality functions need a front desk agent. The responsibilities of this po, position include, but are not limited to, toting customers, managing check-in and check-out, processing payments, and handling inquiries. The successful candidate must have customer service skills and professionalism.Urgently looking for a Sales Lady and Salesman for the company in Dubai. Salary from 3500 AED to 5000 AED. Accommodations, transportation, and visa will be covered other benefits as mentioned under the UAE Labor Law. Please Share your CV through WhatsApp. The following qualities <ul><li>Greet and assist customers' needs & queries about products and services.</li><li>Advanced product/brand knowledge.</li><li>Carry out promotion of products and visual merchandising and displays.</li><li>Filipino, Indian, and Nepalese nationals can apply.</li></ul>Baristas are required to prepare and serve hot and cold beverages including various kinds of coffee and tea. Barista duties also consist of educating customers with respect to our drinks menu, recommending based on customers' likes or preferences, up-selling, special items and taking orders.The candidate should possess good knowledge regarding brewing equipment operation, customer service and be flexible concerning schedule. Note: This position comprises salary and tips in compensation. Responsibilities <ul><li>Welcome customers at the entry</li><li>Hand out the drink menu and answer questions regarding ingredients</li><li>Take orders, while paying close attention to detail (e.g., preferences in coffee blend, dairy, and sugar ratios)</li></ul>Dubai is waiting for cashiers who can speak very well and have a friendly attitude. Cashiers are meant to be trained for managing impressive transactions, making sure of accurate cash registers, and finally providing the best services to customers of retail stores, supermarkets, mallsWe're looking for a customer service representative to address inquiries and complaints from customers. You will also be required to do order, amendment, and escalation of complaints using those channels of communication.The experienced Restaurant Supervisor goes beyond the call of duty in supervising day operations and beyond exceptional service to our guests.The key responsibilities include front-of-house team management, coordinating shifts, ensuring cleanliness and food safety standards, addressing customer concerns, cutting through inventories, and ensuring the restaurant's smooth operation.Right experience managing restaurant affairs; excellent communication and leadership skills; strong commitment to being a provider of excellent customer service. A positive outlook and the ability to withstand high-pressure situations must exist within her or him. customer careA customer service assistant is not to be hired, and also issues and complaints from customers are managed. This includes order and change processing as well as the escalation of complaints across various channels.Being outstanding in this role requires one to remain calm in frustrating situations with customers while possessing experience with handling computers.Your email address will not be published. Required fields are marked Comment Name Email Website

Customer Service

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25201991
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 START YOUR JOURNEY WITH US
 
 
 
 Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
 
 
 Welcome to Al Maha, a Luxury Collection Desert Resort &amp; Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
 
 
 Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
 
 
 Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
 
 
 Our story is one of heritage, passion, and belonging, and now, it could be yours too.
 
 
 Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
 
 
 
 Love What You Do Even More
 
 
 
 At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
 
 
 At Al Maha, you&rsquo;ll become part of a close-knit family that values passion, purpose, and pride in what we do.
 
 
 We&rsquo;re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:
 
 
 <ul>
 <li>
 A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
 </li>
 <li>
 Professional growth and mentorship guided by some of the region&rsquo;s most accomplished hoteliers.
 </li>
 <li>
 Competitive salary and benefits, including on-property accommodation and full-board meals.
 </li>
 <li>
 Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
 </li>
 <li>
 Comprehensive medical and life insurance coverage.
 </li>
 <li>
 All the tools, resources, and support you need to excel every day.
 
 
 </li>
 </ul>
 
 OUR EXPECTATIONS FROM THE ROLE:
 
 
 
 Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
 
 
 Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Process guest wake-up calls.
 
 
 
 
 SAFETY AND SECURITY
 
 
 
 
 <ul>
 <li>
 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
 </li>
 <li>
 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
 </li>
 <li>
 Maintain awareness of undesirable persons on property premises.
 </li>
 <li>
 Follow property specific procedures for handling emergencies (e.g., evacuations, medical emergencies natural disasters)
 </li>
 <li>
 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
 
 
 </li>
 </ul>
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 
 <ul>
 <li>
 Answers incoming calls.
 </li>
 <li>
 Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
 </li>
 <li>
 Places outgoing calls.
 </li>
 <li>
 Receives messages and deliver the same in timely and efficient manner.
 </li>
 <li>
 Logs all service requests, defects, incidents in GXP
 </li>
 <li>
 Provides information about hotel services to guests.
 </li>
 <li>
 Understand the telephone operator board or PBX switchboard operations.
 </li>
 <li>
 Knows what action to take when an emergency call is required.
 </li>
 <li>
 Monitors automated systems including CCTV when engineering and maintenance department is closed.
 </li>
 <li>
 Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.
 </li>
 <li>
 Assists in reporting telephone equipment or service complaints and problems.
 </li>
 <li>
 Trains or assists with training new telephone operators in performance of job duties.
 </li>
 <li>
 To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
 </li>
 <li>
 Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
 </li>
 <li>
 Must be polite and courteous while answering the phone.
 </li>
 <li>
 Keep records of calls placed and received by all departments and recording the call charges.
 </li>
 <li>
 Update all necessary information on the PMS /Opera.
 </li>
 <li>
 Upload all registered guests in house in CID (Criminal Investigation Department) system.
 
 
 </li>
 </ul>
 
 
 CRITICAL COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Customer Service Orientation: The jobholder is responsible for carrying out the supervision of guest, and delivery of the full range of guest services. The job will require a person who is sensitive and aware of the customer needs and who has the natural ability to respond to this in an enthusiastic, open, and professional manner.
 </li>
 <li>
 Team Orientation: The job will need the co-ordination of services from many different departments and persons. In providing the guests with the best possible services from these departments, the titleholder must ensure co-operation and support from the service providers. They should therefore be aware of the Limitations and capabilities of fellow staff, and be willing to participate with other to achieve results.
 </li>
 <li>
 Communication Skills: The ability to listen, interpret and manage the response to guests is of primary Importance in meeting the guest&rsquo;s expectations and enhancing their appreciation of the resort. Equally, this applies to the providing of clear and accurate information to the other departments of the resort ensuring the required results achieve the standards necessary.
 </li>
 <li>
 Planning and Organization: The jobholder is responsible for providing their allocated guests with accurate and timely documentation. A well-planned and structured approach to the procedures and systems will be great value to the organization and to the trust and comfort of the guests.
 </li>
 <li>
 Diplomacy: The jobholder, in dealing with the diversity of guests and the many internal departments, will require sensitivity, and the ability to produce clear results from these interactions. Sincere and enthusiastic response to situations, people and departments will be requirement for producing the desired results.
 
 
 </li>
 </ul>
 In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
 
 
 .
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

At Your Service (Arabic Speaking)

<div>Additional Information 
Job Number25201991 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
START YOUR JOURNEY WITH US
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? 
Welcome to Al Maha, a Luxury Collection Desert Resort &amp; Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. 
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too. 
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
LOVE WHAT YOU DO EVEN MORE
At Marriott, we believe exceptional guest experiences begin with how we treat our associates. 
At Al Maha, you&rsquo;ll become part of a close-knit family that values passion, purpose, and pride in what we do.
We&rsquo;re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:<ul>
<li>A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.</li>
<li>Professional growth and mentorship guided by some of the region&rsquo;s most accomplished hoteliers.</li>
<li>Competitive salary and benefits, including on-property accommodation and full-board meals.</li>
<li>Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.</li>
<li>Comprehensive medical and life insurance coverage.</li>
<li>All the tools, resources, and support you need to excel every day.</li></ul>
OUR EXPECTATIONS FROM THE ROLE:
Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Process guest wake-up calls.
SAFETY AND SECURITY 
<ul><li>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li>
<li>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment</li>
<li>Maintain awareness of undesirable persons on property premises.</li>
<li>Follow property specific procedures for handling emergencies (e.g., evacuations, medical emergencies natural disasters)</li>
<li>Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.</li></ul>
DUTIES AND RESPONSIBILITIES: 
<ul><li>Answers incoming calls.</li>
<li>Directs call to guest rooms, staff, or departments through the switchboard or PBX system.</li>
<li>Places outgoing calls.</li>
<li>Receives messages and deliver the same in timely and efficient manner.</li>
<li>Logs all service requests, defects, incidents in GXP</li>
<li>Provides information about hotel services to guests.</li>
<li>Understand the telephone operator board or PBX switchboard operations.</li>
<li>Knows what action to take when an emergency call is required.</li>
<li>Monitors automated systems including CCTV when engineering and maintenance department is closed.</li>
<li>Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.</li>
<li>Assists in reporting telephone equipment or service complaints and problems.</li>
<li>Trains or assists with training new telephone operators in performance of job duties.</li>
<li>To be fully aware of and adhere of health and safety, fire and bomb threat procedures.</li>
<li>Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.</li>
<li>Must be polite and courteous while answering the phone.</li>
<li>Keep records of calls placed and received by all departments and recording the call charges.</li>
<li>Update all necessary information on the PMS /Opera.</li>
<li>Upload all registered guests in house in CID (Criminal Investigation Department) system.
CRITICAL COMPETENCIES</li>
<li>Customer Service Orientation: The jobholder is responsible for carrying out the supervision of guest, and delivery of the full range of guest services. The job will require a person who is sensitive and aware of the customer needs and who has the natural ability to respond to this in an enthusiastic, open, and professional manner.
</li><li>Team Orientation: The job will need the co-ordination of services from many different departments and persons. In providing the guests with the best possible services from these departments, the titleholder must ensure co-operation and support from the service providers. They should therefore be aware of the Limitations and capabilities of fellow staff, and be willing to participate with other to achieve results.</li>
<li>Communication Skills: The ability to listen, interpret and manage the response to guests is of primary Importance in meeting the guest&rsquo;s expectations and enhancing their appreciation of the resort. Equally, this applies to the providing of clear and accurate information to the other departments of the resort ensuring the required results achieve the standards necessary.</li>
<li>Planning and Organization: The jobholder is responsible for providing their allocated guests with accurate and timely documentation. A well-planned and structured approach to the procedures and systems will be great value to the organization and to the trust and comfort of the guests.</li>
<li>Diplomacy: The jobholder, in dealing with the diversity of guests and the many internal departments, will require sensitivity, and the ability to produce clear results from these interactions. Sincere and enthusiastic response to situations, people and departments will be requirement for producing the desired results.
</li></ul>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Finserve Financial Broker

Job Title: Telecaller / Telemarketing ExecutiveCompany: Finserve Financial Broker Location: UAEJob Summary:We are seeking an energetic and confident Telecaller - Female to generate leads, engage potential clients, and promote Finserve Financial Broker&rsquo;s financial products. The ideal candidate will be responsible for outbound and inbound calls, explaining financial services, and scheduling appointments for the sales/advisory team.Key Responsibilities:<ul><li>Make outbound calls to prospective clients to introduce Finserve&rsquo;s financial services</li><li>Handle inbound calls and client inquiries professionally</li><li>Explain products such as Mortgage Advisory and Banking Solutions</li><li>Identify customer needs and generate qualified leads</li><li>Schedule meetings/appointments for relationship managers or advisors</li><li>Maintain accurate call records and client details in CRM systems</li><li>Follow up with interested clients to close leads</li><li>Achieve daily and monthly call and lead targets</li><li>Ensure compliance with company policies and UAE regulations</li></ul>Required Skills &amp; Qualifications:<ul><li>Minimum 6 months to 1 year experience as a Telecaller or Call Center Executive (Financial services preferred)</li><li>Strong communication and persuasion skills</li><li>Ability to explain financial products clearly and confidently</li><li>Good listening and customer-handling skills</li><li>Basic computer knowledge and CRM familiarity</li><li>Target-driven and self-motivated</li><li>Fluency in English (Arabic, Hindi, Urdu, or other languages is an advantage)</li></ul>Preferred Candidate Profile:<ul><li>Experience in banking, mortgage, or financial brokerage</li><li>Positive attitude with a customer-centric approach</li><li>Ability to work under pressure and meet targets</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary</li><li>Attractive incentives/commissions</li><li>Professional growth opportunities</li><li>Supportive and dynamic work environment</li></ul>Job Type: Full-timePay: From AED3,000.00 per monthApplication Question(s):<ul><li>Are you currently based in Dubai?</li><li>If yes, please specify the type of visa you are currently holding?</li></ul>Experience:<ul><li>Banking : 1 year (Preferred)</li></ul>

Telecaller Female only

Volante Life

Join our exclusive residential community as a Receptionist with a background in the hotel industry. We are seeking a professional individual with excellent interpersonal skills to be the first point of contact for our residents. If you have a proven track record in providing top-notch service and maintaining a welcoming atmosphere, we invite you to apply!Requirements:- Proven experience as a receptionist, preferably in a hotel or in private residential setting- Strong communication skills and a friendly demeanor- Ability to handle resident inquiries and requests with tact and efficiency- Proficiency in basic office software and management tools- Attention to detail and a proactive approach to problem-solving- Commitment to maintaining confidentiality and privacy of residentsResponsibilities:- Welcome residents and guests with a warm and courteous demeanor- Manage incoming calls, emails, and inquiries from residents- Assist with resident requests and coordinate services as needed- Maintain organized records of resident communications and requests- Collaborate with property management to ensure smooth daily operations- Uphold the privacy and security standards of the residential communityJob Type: Full-timeExperience:<ul><li>Hotel Receptionist: 2 years (Preferred)</li></ul>

Receptionist/Concierge

Explore 207+ Telephone operator in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

207 telephone operator jobs IN Dubai United Arab Emirates

Careline Operator (Arabic /Russian Speaker)

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Customer Service

At Your Service (Arabic Speaking)

At Your Service (Arabic Speaking)

Telecaller Female only

Receptionist/Concierge