telephone operator

Millennium Plaza Downtown Dubai

<div>As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
Key Job Responsibilities:<ul>
<li>
Professionally and warmly receive each Guest call, ensuring a friendly interaction.
</li><li>Foster effective communication with all relevant departments to ensure seamless service delivery.
</li><li>Address every query with politeness and courtesy, consistently exceeding Guest expectations.
</li><li>Greet Guests by name upon calling, adhering to the established standard.
</li><li>Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
</li><li>Cultivate awareness of Guest profiles through the Opera Guest profile system.
</li><li>Complete long-distance call vouchers and accurately record them on the traffic sheet.
</li><li>Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
</li><li>Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
</li><li>Take messages for Guests and Management in accordance with prescribed standards.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Telephone Operator

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 *Provides courteous service to customers by operating the switchboard according to
 
 
 
 
 standards.
 
 
 
 
 *Communicates clearly and courteously.
 
 
 
 
 *Demonstrates fluency in the use of equipment.
 
 
 
 
 *Transfers incoming calls promptly to the appropriate extension.
 
 
 
 
 *Assists customers make long distance calls by instructing them on the appropriate
 
 
 
 
 procedures and/or placing calls for them.
 
 
 
 
 *Responds to customer questions regarding the hotel, in-house facilities and local events.
 
 
 
 
 *Provides courteous, prompt and accurate inter-hotel communications to staff and
 
 
 
 
 customers.
 
 
 
 
 *Takes and delivers accurate and complete messages.
 
 
 
 
 *Ensures customer is awakened as requested by accepting, recording and executing
 
 
 
 
 wake-up calls.
 
 
 
 
 *Communicates with authorised employees by using paging system and/or radio.
 
 
 
 
 *Follows established hotel security and safety policies as required.
 
 
 
 
 *Identifies and forwards incoming faxes, customer mail, packages and messages
 
 
 
 
 promptly.
 
 
 
 
 *Prepares lists and reports as requested.
 
 
 
 
 *Checks the daily arrival list.
 
 
 
 
 *Practices &lsquo;Yes I Can&rsquo; attitude.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.
 
 
 
 </li>
 <li>
 
 Excellent communication skills&mdash;clear, courteous, and professional on the phone.
 
 
 
 </li>
 <li>
 
 Strong ability to manage multiple calls and prioritize effectively.
 
 
 
 </li>
 <li>
 
 Age range: 25 to 35 years old.
 
 
 
 </li>
 <li>
 
 Skilled in resolving customer inquiries and complaints promptly and courteously.
 
 
 
 </li>
 <li>
 
 Familiar with telephone systems, call routing, and basic office software.
 
 
 
 </li>
 <li>
 
 Capable of working well under pressure in a fast-paced environment.
 
 
 
 </li>
 <li>
 
 Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

Grand Excelsior Hotel Bur Dubai

*Urgent Hiring!!* *Female and Arabic Speaker is a must*<ul><li>Answers and deals with all calls in a professional manner and to the hotel standard.</li><li>To maximize of sales and revenue for the hotel by maintaining a sales attitude at all time.</li><li>To ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls.</li><li>To ensure all the guest requests including wake-up calls are auctioned speedily and in accordance with procedures as laid down by the Front Office Manager/ Duty Manager.</li><li>To ensure and maintain the security of information relating to customers and personnel in the hotel.</li><li>To ensure a high level of product knowledge of the hotel and local area.</li><li>To ensure the Front office Manager &amp; duty Manager is kept fully aware of any relevant feedback from either customers or other department.</li><li>To ensure all charges are allocated in accordance with the hotel credit policy.</li><li>To ensure that all telephone calls are answered correctly as per the following script, Grand Excelsior Hotel Al Barsha Name of the Hotel, wish according to the time of the day, how I may help you.</li><li>To comply with all hotel policies while dealing with the Guest.</li><li>To ensure that all tasks are performed as per the Standard of performance manual.</li><li>To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li></ul>Job Type: Full-timeEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Telephone Operator: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description<ul><li> 
Provides courteous service to customers by operating the switchboard according to</li></ul>
 standards.<ul><li>Communicates clearly and courteously.</li><li>Demonstrates fluency in the use of equipment.</li><li>Transfers incoming calls promptly to the appropriate extension.</li><li>Assists customers make long distance calls by instructing them on the appropriate</li></ul>
 procedures and/or placing calls for them.<ul><li>Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>Provides courteous, prompt and accurate inter-hotel communications to staff and</li></ul>
 customers.<ul><li>Takes and delivers accurate and complete messages.</li><li>Ensures customer is awakened as requested by accepting, recording and executing</li></ul>
 wake-up calls.<ul><li>Communicates with authorised employees by using paging system and/or radio.</li><li>Follows established hotel security and safety policies as required.</li><li>Identifies and forwards incoming faxes, customer mail, packages and messages</li></ul>
 promptly.<ul><li>Prepares lists and reports as requested.</li><li>Checks the daily arrival list.</li><li>Practices &lsquo;Yes I Can&rsquo; attitude.</li></ul> 
Qualifications<ul><li> 
At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.</li><li>
Excellent communication skills&mdash;clear, courteous, and professional on the phone.</li><li>
Strong ability to manage multiple calls and prioritize effectively.</li><li>
Age range: 25 to 35 years old.</li><li>
Skilled in resolving customer inquiries and complaints promptly and courteously.</li><li>
Familiar with telephone systems, call routing, and basic office software.</li><li>
Capable of working well under pressure in a fast-paced environment.</li><li>
Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Grand Millennium Al Wahda

<div>
 As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally and warmly receive each Guest call, ensuring a friendly interaction.
 </li>
 <li>
 Foster effective communication with all relevant departments to ensure seamless service delivery.
 </li>
 <li>
 Address every query with politeness and courtesy, consistently exceeding Guest expectations.
 </li>
 <li>
 Greet Guests by name upon calling, adhering to the established standard.
 </li>
 <li>
 Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
 </li>
 <li>
 Cultivate awareness of Guest profiles through the Opera Guest profile system.
 </li>
 <li>
 Complete long-distance call vouchers and accurately record them on the traffic sheet.
 </li>
 <li>
 Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
 </li>
 <li>
 Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
 </li>
 <li>
 Take messages for Guests and Management in accordance with prescribed standards.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Marriott International

<div>Additional Information 
Job Number25162150 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>Additional Information 
Job Number25162150 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Atender, registrar, anotar y procesar todas las llamadas, las solicitudes, las preguntas o las inquietudes de los hu&eacute;spedes. Manejar la terminal de central telef&oacute;nica. Procesar las solicitudes de los hu&eacute;spedes para servicio de llamadas de despertador, identificaci&oacute;n de llamadas, no molestar, desv&iacute;o de llamadas, teleconferencias, llamadas transmitidas a trav&eacute;s de un dispositivo de telecomunicaciones para sordos (Telecommunications Device for the Deaf, TDD) y llamadas de hu&eacute;spedes no registrados. Informar a los hu&eacute;spedes cualquier mensaje que hayan recibido. Vigilar las l&iacute;neas ocupadas o que no hayan sido atendidas, mantenerse en contacto con las personas que esperan en l&iacute;nea para actualizar su estado y ofrecerse para tomar mensajes. Recibir, registrar y transmitir los mensajes de forma exacta, completa y legible. Activar y desactivar la luz indicadora de la habitaci&oacute;n de los hu&eacute;spedes seg&uacute;n corresponda. Capacitar a los hu&eacute;spedes sobre el acceso a Internet; transferir a los hu&eacute;spedes que tengan problemas a la l&iacute;nea de atenci&oacute;n al cliente del proveedor del servicio. Probar los equipos de comunicaci&oacute;n para asegurase de que funcionen adecuadamente. Atender a las solicitudes especiales por parte de los hu&eacute;spedes con necesidades excepcionales. Contactar a la persona o al departamento apropiados, seg&uacute;n sea necesario, para resolver las llamadas, las solicitudes o los problemas de los hu&eacute;spedes. Hacer un seguimiento de los hu&eacute;spedes para asegurarse de que sus solicitudes o problemas hayan sido resueltos a su entera satisfacci&oacute;n. Enviar a los botones o al personal de servicio, seg&uacute;n sea necesario. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a todos los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a; anticiparse a sus necesidades de servicio y atenderlas; agradecerles con aprecio genuino; asistir a las personas con discapacidades. Hablar con los dem&aacute;s utilizando un lenguaje claro y profesional; atender los tel&eacute;fonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los dem&aacute;s; apoyar al equipo para alcanzar los objetivos comunes. Acatar las expectativas y los est&aacute;ndares de garant&iacute;a de la calidad. Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras y/o sistemas de punto de venta (Point of Sales, POS). Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General 
<div></div> 
(General Educational Development, GED). 
<div></div>
Experiencia laboral af&iacute;n:No se requiere experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:No se requiere experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
Marriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo. Como anfitri&oacute;n de Marriott Hotels, nos ayudar&aacute;s a mantener la promesa de &ldquo;Una experiencia hotelera maravillosa, siempre&rdquo; con un servicio cuidado y sincero, que se adelanta a las necesidades de los hu&eacute;spedes, para as&iacute; mejorar este legado vivo. Con un nombre que es sin&oacute;nimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels. Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n. 
<div>
 
JW Marriott forma parte de la cartera de lujo de Marriott International y se compone de m&aacute;s de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si t&uacute; eres feliz, los hu&eacute;spedes tambi&eacute;n lo ser&aacute;n. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formar&aacute;s parte de una comunidad y disfrutar&aacute;s de verdadera camarader&iacute;a con un grupo de colegas muy variado. JW crea oportunidades de capacitaci&oacute;n, desarrollo, reconocimiento y, lo m&aacute;s importante, un lugar donde puedes seguir tu pasi&oacute;n en un ambiente de lujo enfocado en el bienestar hol&iacute;stico. El trato excepcional a los hu&eacute;spedes empieza con el modo en que cuidamos a nuestros empleados. Este es el The JW Treatment&trade;. Al unirte a JW Marriott, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div></div>

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