telephone operator

Mercor

Mercor is recruiting Telephone Operators who work in the Health Care and Social Assistance sector as independent contractors for a research project with one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a Telephone Operator. Requirements <ul> <li>Hourly compensation is $55 per hour on average based on experience and geography (listed scale is for U.S.-based applicants).</li> <li>4+ years full-time work experience as a Telephone Operator.</li> <li>Based in the US, UK, or Canada.</li> </ul> Apply by creating an account at </ul>

Telephone Operator

M Hotel Al Dana Makkah By Millennium

<div>
 As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally and warmly receive each Guest call, ensuring a friendly interaction.
 </li>
 <li>
 Foster effective communication with all relevant departments to ensure seamless service delivery.
 </li>
 <li>
 Address every query with politeness and courtesy, consistently exceeding Guest expectations.
 </li>
 <li>
 Greet Guests by name upon calling, adhering to the established standard.
 </li>
 <li>
 Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
 </li>
 <li>
 Cultivate awareness of Guest profiles through the Opera Guest profile system.
 </li>
 <li>
 Complete long-distance call vouchers and accurately record them on the traffic sheet.
 </li>
 <li>
 Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
 </li>
 <li>
 Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
 </li>
 <li>
 Take messages for Guests and Management in accordance with prescribed standards.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Khalidiya Palace Rayhaan by Rotana

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Receive each guest call in a professional and friendly manner
 </li>
 <li>
 Maintain effective communication with all related department to ensure smooth service delivery
 </li>
 <li>
 Handle every query in a polite and courteous manner and exceed guest expectations
 </li>
 <li>
 Ensure guests are greeted by name upon calling as per the Rotana Standard
 </li>
 <li>
 Maintain an up to date knowledge of the hotel and local services
 </li>
 <li>
 Maintain an awareness of guest profile through the Opera guest profile system
 </li>
 <li>
 Complete management&rsquo;s long distance call vouchers and record them on the traffic sheet
 </li>
 <li>
 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
 </li>
 <li>
 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
 </li>
 <li>
 Take messages for guests and management as per the required standard
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Hilton

<div>Telephone Operator
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Jungle Beige Advertising

Dubai Marine Beach Resort &amp; Spa is hiring!Telephone Operator.Dubai Marine is looking for a motivated and energetic Telephone Operator to join our team. This role is perfect for someone eager to grow in the travel and hospitality industry while delivering exceptional services.Key Responsibilities:<ul><li>Answer all incoming calls promptly, courteously, and professionally.</li><li>Handle internal and external calls and direct them to the appropriate departments or extensions.</li><li>Take and relay messages accurately and ensure timely delivery.</li><li>Provide information to guests regarding hotel services, facilities, and local attractions.</li><li>Handle wake-up call requests and ensure they are delivered on time.</li><li>Log and report any phone system faults or issues to the IT or maintenance team.</li><li>Maintain updated directory of hotel staff and departments.</li><li>Assist in emergency situations by following the hotel&rsquo;s communication procedures.</li><li>Uphold confidentiality of all guest and staff information.</li><li>Support Front Office operations when required.</li></ul>Qualifications<ul><li>Previous experience as a Telephone Operator.</li><li>Excellent communication and telephone etiquette skills.</li><li>Fluent in English; additional languages are an advantage.</li><li>Strong organizational and multitasking abilities.</li><li>Basic computer skills and familiarity with telephone systems.</li><li>Always polite and courteous while answering the phone</li></ul>Application Question(s):<ul><li>Able to join immediately?</li><li>Are you able to speak and communicate in other language except from English?</li></ul>Experience:<ul><li>Telephone Operator/Receptionist: 1 year (Required)</li></ul>What we are offering:<ul><li>A competitive salary.</li><li>Accommodation, Transportation, Meal and Medical Insurance.</li></ul>Job Type: Full-timePay: AED1,500.00 per month

Telephone Operator ( Female )

Pyramids Park Resort Cairo

<div>
 
 🎯 Job Description:
 
 
 Main Responsibilities:
 
 
 Answer incoming phone calls from hotel guests or external callers in a professional and friendly manner.
 
 
 Transfer calls to the appropriate hotel departments (Front Desk, Housekeeping, Security, Room Service, Maintenance, etc.).
 
 
 Handle internal requests such as wake-up calls for guests.
 
 
 Take and relay important messages to guests or relevant departments.
 
 
 Provide basic information about the hotel (working hours, facilities, policies).
 
 
 Coordinate with other departments to ensure prompt response to guest needs.
 
 
 Maintain confidentiality and guest privacy at all times.
 
 
 ✅ Requirements:
 
 
 Diploma or university degree (preferably in Tourism &amp; Hospitality or a related field).
 
 
 Fluency in Arabic and good English communication skills. A third language is a plus.
 
 
 Clear and pleasant phone voice with excellent communication skills.
 
 
 Willingness to work shifts (morning/night/rotational).
 
 
 Professional appearance and polite manner.
 
 
 Previous experience in a hotel call center or guest service department is a strong advantage, especially in 4-star hotels.
 
</div>

<div>Telephone Operator / Personal Concierge Desk Agent
A Personal Concierge Desk Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Personal Concierge Desk Agent , you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
<ul><li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li>
</ul>What are we looking for? 
A Personal Concierge Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephone Operator / Personal Concierge Desk Agent

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Telephone Operator / Personal Concierge Desk Agent