telephone operator

Hilton

<div>Telephone Operator
A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the guest. 
What will I be doing? 
As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the guest. A Telephone Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Accept and deliver all messages correctly and promptly for both Guests and management</li><li>
Ensure all wake up calls take place at the correct time</li><li>
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate</li><li>
Handle emergency calls immediately and relay comprehensive and accurate information, as required</li><li>
Demonstrate a high level of customer service at all times</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Attend appropriate training courses, when required</li><li>
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Positive attitude and good communication skills, especially on the telephone</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a customer-focused industry</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephone Operator

<div>
 A Telephone Operator t is responsible for processing all incoming and outgoing calls accurately and courteously.
 
 
 
 What will I be doing?
 
 
 
 A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
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 Process all incoming and outgoing calls accurately and courteously
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 Records and controls accurately wake up calls
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 Pages guests in co-operation with concerned departments
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 Assists guests with international calls and directory queries
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 Calls guests by name whenever possible
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 Pages staff member when requested
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 Abides by principles of guest privacy
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 Handles guests' needs or requests and reports complaints to the Supervisor
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 Report on logbook daily
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 Bill call costs
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 Aware of local telephone listings and frequently dialed numbers
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 Advises defects on switchboard equipment to Supervisor
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 Attends to all guest queries and requests promptly
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 Maintains detailed knowledge of the Hotel's fire, life and safety system
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 Maintain Hotel Information
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 Provide secretarial services for guests
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 Efficient in the use of all business center equipment
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 Update traffic sheets accurately
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 Handle complaints promptly and follow up thoroughly on action taken
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 Update airline schedules and guides the guest whenever requested
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 Co-ordinate the reservations of meeting rooms
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 Advise to Supervisor all stationary needs in advance
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 Ensure cleanliness of work area and clean your work area prior to departing
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 Report daily activities in logbook
 
 
 
 </li>
 </ul>
 Occupational Health and Safety Responsibilities:
 
 
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 Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
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 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
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 Initiate action to correct a hazardous situation and notify supervisors of potential dangers
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 Log security incidents and accidents in accordance with hotel requirements
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 
 Drive for Results:
 
 
 
 <ul>
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 Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
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 Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
 
 
 
 </li>
 </ul>
 
 Understanding the Business:
 
 
 
 <ul>
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 Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
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 Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
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 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
 </li>
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 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
 </li>
 </ul>
 
 Hospitality:
 
 
 
 <ul>
 <li>
 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
 </li>
 <li>
 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
 </li>
 </ul>
 
 Teamwork:
 
 
 
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 Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
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 Actively participate in wider hotel meetings
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 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
 
 
 
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 </ul>
 
 Adaptability:
 
 
 
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 Be comfortable and effective in an environment of ambiguity or change
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 Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
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 Complete tasks as directed by Management
 
 
 
 </li>
 </ul>
 
 Developing Self:
 
 
 
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 Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
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 Seek feedback on areas of shortfall
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 Maximize opportunities for self-development
 
 
 
 </li>
 </ul>
 
 Reliability:
 
 
 
 <ul>
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 Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
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 Follow standards, policies and procedures
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 Meet hotel attendance and grooming standards
 
 
 
 </li>
 </ul>
 
 Cultural Awareness:
 
 
 
 <ul>
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 Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Tower Health

<div>Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. 
Work Schedule: Part Time Night Shift Position. Hours are 11:00pm-7:30am with every other weekend and every other holiday required. 
The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon request, page physicians, and services on-call upon request, keep on-call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are also trained to provide pager support services for hospital staff.<div> 
BENEFITS</div><ul><li>
Generous time off, tuition assistance, and comprehensive benefits</li><li>
Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience</li><li>
Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!</li></ul> 
#READ 
Education Requirements<ul><li>
High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education</li></ul>
Experience<ul><li>
Relevant Experience</li></ul>
Required Skills<ul><li>
Customer Service Skills</li><li>
Detail Oriented</li><li>
Epic Proficiency</li><li>
Excellent Communications Skills</li><li>
Excellent Interpersonal Skills</li><li>
General Clerical Skills</li><li>
Listening Skills</li><li>
Multi Line Telephone Operational Skills</li><li>
Multitasking</li><li>
Organizational Skills</li></ul></div>

HCA Healthcare Trident Hospital

<div>Do you have the PRN career opportunities as a Hospital Telephone Operator you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare Trident Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.
We are looking for those that can work any of the following shifts:<ul><li>
Monday through Friday 7a-3p</li><li>
Monday through Friday 3p-11p</li><li>
Saturday and Sunday 7a-7p</li><li>
Saturday and Sunday 7p-7a</li></ul>
MULTIPLE PRN POSITIONS AVAILABLE
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
<h5 class="jobSectionHeader">The Hospital Telephone Operator will operate a console telephone switchboard in order to relay incoming, outgoing and inter-facility calls, providing information to callers as appropriate. 
Additional duties will include:<ul><li>
Performing various hospital communication duties such as overhead paging, beeper paging, monitoring alarms, gas levels and fire alarms, and alerting personnel of impending disasters, fires and codes notifying appropriate personnel as required.</li><li>
Training new hires, keeping resources updated, cleaning the work space, and all other duties deemed necessary by the management team. This is an entry-level position working under limited supervision.</li><li>
Work situations are basically routine and require strong communication skills, and a service oriented individual.</li></ul></h5><h6 class="jobSectionHeader">
What qualifications you will need:</h6><h5 class="jobSectionHeader"><ul><li>
Basic reading comprehension required.</li><li>
Proficient in all Microsoft Office programs with at least a 30 words per minute speed.</li><li>
Multiline telephone system or Call Center experience preferred.</li><li>
Healthcare experience preferred.</li><li>
Knowledge of medical terminology preferred.</li><li>
High School Graduate or GED is preferred.</li><li>
Ability to perform calmly, competently and quickly in emergency situations required.</li><li>
Ability to fluently speak and understand English required.</li></ul>
Benefits</h5>
HCA Healthcare Trident Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location and position.
Trident Health is a 445-bed HCA Healthcare hospital system comprised of two acute care hospitals, HCA Healthcare Trident Hospital and HCA HealthCare Summerville Hospital and three freestanding emergency departments, Brighton Park Emergency, Moncks Corner Medical Center and Centre Pointe Emergency. 
 
We provide care to nearly 375,000 South Carolina Low country residents each year. Every day Trident Health's more than 2,600 employees, more than 500 physicians and more than 130 volunteers are dedicated to fulfilling our mission.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Telephone Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</div>

Hospital Telephone Operator PRN

SIMEDHealth

<div>Full Time Telephone Operator- Your Healthcare Career Starts here at SIMEDHealth!
Join our dedicated and dynamic team in Ocala, FL, as a full-time Telephone Operator! 
As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks. 
Bilingual/Spanish speaking representatives are encouraged to apply.
Your Responsibilities Will Include:<ul><li>
Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system</li><li>
Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.)</li><li>
Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart using Intergy</li><li>
Ability to schedule appointments, verify insurance and work an electronic fax server</li><li>
Must be able to read and interpret Hospital Call Schedules</li><li>
Review provider schedules on a daily basis and though out the day for availability</li><li>
Shall be familiar with hospital consults &amp; transitional care calls.</li><li>
Assist in directing new patient calls to our new patient coordinator</li><li>
Retrieve voicemail messages throughout the day and return calls when necessary</li><li>
Observing patient and staff safety policies &amp; procedures including HIPAA</li><li>
Provide basic information to patients about SIMEDHealth providers and services</li><li>
Must be able to stay seated for long periods of time</li></ul>
What We're Looking For:<ul><li>
High School diploma or equivalent (Required)</li><li>
Strong computer skills, including proficiency in Microsoft Word and Outlook (Required)</li><li>
Experience using electronic medical records</li><li>
Genuine commitment to providing outstanding customer service</li><li>
Excellent communication and interpersonal skills</li></ul>
If you are a friendly, organized, and detail-oriented individual looking to make a real difference in patient care, we encourage you to apply!
SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.
SbADUViG6i</div>

Part-Time Telephone Operator

ANSWERING UNLIMITED CORP

Job OverviewShift needed are: Tuesdays 6:00 pm to 10:00 pmThursdays 7:00 pm to 7:00 amSundays 6:00 pm to 10:00 pm We are able to work around days and time. Need to speak English and Spanish. Answering calls for hospitals and doctors offices.My name is Maria Mejias, you can email me. I go and train in person. No experience needed.I rather be called at 786 277-3131.Job is in east Hialeah. Need to be in person. Unable to remote.Pay: $14.30 per hourWork Location: In person

TELEPHONE OPERATOR

Hyatt

<div><div>Summary<div><div>
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.</div><div>
This individual is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. This Candidate may also need to assist at the desk with check-ins and check-outs.</div><div>
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Why Work at Hyatt?<ul><li>
Medical/Dental/Prescription/Vision Insurance</li><li>
Flexible Spending Accounts</li><li>
Disability and Life Insurance</li><li>
Paid Family Bonding Time</li><li>
Adoption Assistance</li><li>
$1,000 per year for Educational Assistance</li><li>
Complimentary and Discounted Hyatt Hotel Room Nights</li><li>
Free Meals in our Colleague Dining Room</li><li>
Paid Time Off &amp; Paid Holidays</li><li>
401(k) with Employer Match</li><li>
Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)</li></ul></div></div></div><div>
Qualifications<div><ul><li>
A true desire to satisfy the needs of others in a fast-paced environment</li><li>
Refined verbal communication skills</li><li>
Ability to sit for long periods of time</li><li>
Must be able to work a flexible schedule, including weekends and holidays</li><li>
Proficient in basic computer skills</li><li>
Customer service experience preferred</li></ul>
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div></div>

PBX - TELEPHONE OPERATOR (PART-TIME)

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Hospital Telephone Operator PRN

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PBX - TELEPHONE OPERATOR (PART-TIME)