telephone operator

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25136561<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

AYS / Telephone Operator

Accor

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><br>
<ul><li>
Answers incoming calls.</li><li>
 Directs calls to guest rooms, staff, or departments through the switchboard or PBX system.</li><li>
 Places outgoing calls.</li><li>
 Receives guest messages and delivers the same to the guest.</li><li>
 Logs all wake-up call requests and performs wake-up call services.</li><li>
 Provides information about hotel services to guests.</li><li>
 Understand the telephone operator board or PBX switchboard operations.</li><li>
 Provides paging services for hotel guests and employees.</li><li>
 Knows what action to take when an emergency call is required.</li><li>
 Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor Degree in Hotel Management or equivalent</li><li>
1 year experience in customer focus atmosphere</li><li>
Ability to perform telephone etiquette and a calm, courteous demeanor under pressure.</li><li>
Able to perform job functions with attention to detail, speed and accuracy</li><li>
Passion for delivering exceptional guest service and exceeding expectations.</li></ul><br>
<b>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Fluency in English<br>
additional languages are a plus<br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Telephone Operator - Sofitel Nile Downtown

Sofitel

<div><b>Company Description</b><p><br>
Sofitel Al Hamra Beach Resort</p><b><br>
Job Description</b><br>
<ul><li>
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.</li><li>
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, front office coordination and filing.</li><li>
To respect key handling procedures.</li><li>
To read and update logbooks.</li><li>
To carry out special projects according to given assignments.</li><li>
To coordinate with all departments as per guests and operational needs.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.</li><li>
To carry out any other reasonable duties as assigned by the Front Office Manager</li></ul></div>

Royal Service Agent - Telephone Operator

<div><div>Company Description</div><p><br>
Sofitel Al Hamra Beach Resort</p><div><br>
Job Description</div><br>
<ul><li>
To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.</li><li>
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To report any guest comment or complaint.</li><li>
To set-up inventory and monitor supplies and other commodities upon guest requests.</li><li>
To be aware of and to follow emergency and security procedures.</li><li>
To fulfill administrative tasks, front office coordination and filing.</li><li>
To respect key handling procedures.</li><li>
To read and update logbooks.</li><li>
To carry out special projects according to given assignments.</li><li>
To coordinate with all departments as per guests and operational needs.</li><li>
To inform concerned division or department heads whenever a matter is delayed or not solved.</li><li>
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.</li><li>
To carry out any other reasonable duties as assigned by the Front Office Manager</li></ul></div>

IHG Hotels & Resorts

<div><div><p>Franchise Hotel - Telephone Operator - Russian/Arabic Speaker</p>
<div><div><p><b>Hotel Brand:</b> VOCO Hotels
<br>
<b>Location:</b> United Arab Emirates, Dubai
</p><p><b>Hotel:</b> VX Monaco Hotel &ndash; Dubai World Islands - (DXBCA)</p>
<p><b>Job number:</b> FRDXBCA4046</p><p></p><div><br>
<br>
<br>
</div></div><div><div><p><i>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees</i>.</p></div><br>
<p></p>
<div><p><b>About Us</b></p>
<p>
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels</p><p><b><br>
Your day to day</b></p>
<p><b>
Answering Calls:</b><br>
Professionally and courteously answer incoming room service calls, promptly addressing guest inquiries, requests, and concerns. Ensure a high level of telephone etiquette is always maintained.</p>
<p><b>
Order Management:</b><br>
Accurately take room service orders, confirming all details such as menu items, special requests, and delivery preferences. Ensure orders are promptly relayed to the kitchen or relevant teams for preparation.</p>
<p><b>
Call Transfers:</b><br>
Effectively transfer calls to the appropriate departments or individuals when required, ensuring accurate communication and maintaining records of call transfers.</p>
<p><b>
Menu Knowledge:</b><br>
Stay thoroughly familiar with the room service menu, including ingredients, preparation times, and promotions, to provide accurate recommendations and answer guest inquiries.</p>
<p><b>
Guest Assistance:</b><br>
Assist guests with general inquiries about room service offerings, hotel amenities, and any specific dietary or service requests.</p>
<p><b>
Follow-Up:</b><br>
Ensure timely follow-up with guests to confirm their satisfaction with delivered orders and address any additional needs.</p>
<p><b>
Delivery of Food:</b><br>
Coordinate and participate in the delivery of food and beverages to guest rooms, ensuring all items are delivered promptly, accurately, and in compliance with hotel presentation standards.</p>
<p><b>
Mise en Place:</b><br>
Assist in setting up and maintaining the mise en place for room service operations, including organizing trays, cutlery, napkins, condiments, and other essentials to ensure efficient service.</p>
<p><b>
Answering Calls:</b><br>
Professionally and courteously answer incoming room service calls, promptly addressing guest inquiries, requests, and concerns. Ensure a high level of telephone etiquette is always maintained.</p>
<p><b>
Order Management:</b><br>
Accurately take room service orders, confirming all details such as menu items, special requests, and delivery preferences. Ensure orders are promptly relayed to the kitchen or relevant teams for preparation.</p>
<p><b>
Call Transfers:</b><br>
Effectively transfer calls to the appropriate departments or individuals when required, ensuring accurate communication and maintaining records of call transfers.</p>
<p><b>
Menu Knowledge:</b><br>
Stay thoroughly familiar with the room service menu, including ingredients, preparation times, and promotions, to provide accurate recommendations and answer guest inquiries.</p>
<p><b>
Guest Assistance:</b><br>
Assist guests with general inquiries about room service offerings, hotel amenities, and any specific dietary or service requests.</p>
<p><b>
Follow-Up:</b><br>
Ensure timely follow-up with guests to confirm their satisfaction with delivered orders and address any additional needs.</p>
<p><b>
Delivery of Food:</b><br>
Coordinate and participate in the delivery of food and beverages to guest rooms, ensuring all items are delivered promptly, accurately, and in compliance with hotel presentation standards.</p>
<p><b>
Mise en Place:</b><br>
Assist in setting up and maintaining the mise en place for room service operations, including organizing trays, cutlery, napkins, condiments, and other essentials to ensure efficient service.</p><p><b><br>
What we need from you</b></p>
<div>
<div><div><div><p><b>FUNCTIONAL PRE-REQUISITIES:</b></p></div><div><br>
<p><b>
BEHAVIOURAL COMPETENCIES:</b></p></div></div><div><br>
<div>
<p>Educational Qualifications: 1</p></div><div><br>
<p>
Bachelor&rsquo;s Degree in Hospitality, Business Administration OR related.</p></div><div><br>
<ul><li> Excellent Communication Skills</li></ul>
<ul><li> Excellent organization skills</li></ul>
<ul><li> Customer Orientation</li></ul>
<ul><li> Team work</li></ul>
<ul><li> New ways of working</li></ul>
<ul><li> Multitasking</li></ul>
<ul><li> Creativity &amp; Innovation</li></ul>
<ul><li> Analytics Focus</li></ul>
<ul><li> Logical reasoning</li></ul></div></div><div><br>
<div>
<p>Years of Experience:</p></div><div><br>
<p>
Max &ndash; 12 / Min - 8</p></div></div><p></p><div><div><br>
<p>
Industries Acceptable From:</p></div><div><br>
<p>
Hospitality</p></div></div><div><br>
<div>
<p>Role Specific Qualifications &amp; Training:</p></div><div><br>
<p>
Certification in supply chain management OR similar<br>
</p></div></div><br>
<div><div><p>Languages Required:</p></div><div><br>
<p>
Fluent English</p></div></div><div><br>
<div>
<p>Computer and Software Proficiency:</p></div><div><br>
<p>
Hotel Reservations Software</p></div></div><p></p><div><br>
<div>
<p>Driving License:</p></div><div><br>
<p>
NA</p><br>
</div>
</div><br>
<p></p><div><div><p>Travel Availability / Time Flexibility:</p></div><div><br>
<p>
World Islands &ndash; Dubai / Very Essential</p></div></div><p></p><div><div><br>
<p>
Work Relationships:</p></div><div><br>
<p>
Internal: Executive Committee
</p><p>External: Suppliers/Vendors</p></div></div></div></div><br>
<p>
</p><br>
<p><b>What we offer</b></p>
<p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.<br>
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
<br>
So, join us and you&rsquo;ll become part of our hotel family.</p></div></div></div></div></div><p></p>

Franchise Hotel - Telephone Operator - Russian/Arabic Speaker

EFS FACILITIES SERVICES

<p><b>IMMEDIATE JOINERS !!</b></p><p><b>MANDATORY Multilingual ability (Arabic / Tagalog / Urdu) preferred.</b></p><p><b>Receptionist cum Telephone Operator (Customer Help Desk)</b></p><p><b>Location:</b> (Doha]<br/><b>Industry:</b> [Financial / Corporate / Services]<br/><b>Employment Type:</b> Full-time</p><p><b>About the Role</b></p><p>We are looking for a <b>Receptionist cum Telephone Operator</b> to join our Customer Help Desk team. The role requires excellent communication skills, a customer-first approach, and the ability to manage both front desk and telephone operations efficiently.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and assist visitors in a professional manner.</li><li>Answer, screen, and transfer calls promptly.</li><li>Provide general information and handle basic customer queries.</li><li>Maintain visitor logs, call records, and support administrative tasks.</li><li>Coordinate with internal staff to ensure smooth customer service.</li><li>Uphold confidentiality and organizational service standards.</li></ul><p><b>Requirements</b></p><ul><li>Diploma or Bachelor&rsquo;s degree (preferred).</li><li>1&ndash;3 years&rsquo; experience in reception/telephone operations or customer service.</li><li>Strong communication skills; proficiency in English is required.</li><li><b>MANDATORY Multilingual ability (Arabic / Tagalog / Urdu) preferred.</b></li><li>Professional grooming, interpersonal skills, and a positive attitude.</li><li>Self Visa or Husband Visa preferred.</li><li>Immediate joiners will be given priority.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,500.00 - QAR5,000.00 per month</p><p>Application Question(s):</p><ul><li>Can you Speak Arabic fluently  ? </li><li>Are you able to join immediately?</li><li>Have you worked in reception and customer facing role before?</li></ul>

RECEPTIONIST CUM TELEPHONE OPERATOR: ARABIC, TAGALOG AND URDU SPEAKING

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa

<div>
 <p>
  We are hiring passionate hospitality professionals for various
  <strong>
   Front Office roles
  </strong>
  to be part of our dynamic and guest-focused team. If you love creating memorable first impressions and thrive in a fast-paced environment, we&rsquo;d love to hear from you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Open Positions:
  </strong>
 </p>
 <ul>
  <li>
   Guest Services Assistant
  </li>
  <li>
   Front Office Assistant
  </li>
  <li>
   Telephone Operator
  </li>
  <li>
   Concierge Agent
  </li>
  <li>
   Executive Butler
  </li>
  <li>
   Doorman
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For:
  </strong>
 </p>
 <ul>
  <li>
   Previous experience in a similar role within a hotel or resort setting
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Strong command of English (additional languages are a plus)
  </li>
  <li>
   Positive attitude and a naturally warm, welcoming presence
  </li>
  <li>
   Knowledge of Opera or similar PMS (preferred but not mandatory)
  </li>
  <li>
   UAE experience or international exposure is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  What You&rsquo;ll Do:
 </p>
 <ul>
  <li>
   Deliver a smooth, efficient check-in/check-out experience
  </li>
  <li>
   Handle guest requests and resolve any issues with professionalism and care
  </li>
  <li>
   Coordinate with other departments to ensure guest satisfaction
  </li>
  <li>
   Maintain high grooming standards and a polished front office presence
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Be part of a respected and award-winning hotel team
  </li>
  <li>
   Enjoy opportunities for growth and learning
  </li>
  <li>
   Work in a diverse, inclusive, and supportive environment
  </li>
  <li>
   Competitive salary and benefits package
  </li>
 </ul>
 <p>
 </p>
</div>


Roles in Front Office

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1819 telephone operator jobs NEAR_ME

AYS / Telephone Operator

Telephone Operator - Sofitel Nile Downtown

Royal Service Agent - Telephone Operator

Royal Service Agent - Telephone Operator

Franchise Hotel - Telephone Operator - Russian/Arabic Speaker

RECEPTIONIST CUM TELEPHONE OPERATOR: ARABIC, TAGALOG AND URDU SPEAKING

Roles in Front Office