telephone operators supervisor

County of San Mateo

<div></div><div><div><ul><li><div>Description
 
 
The Technology Services Department of the County of San Mateo is seeking qualified candidates for the Lead Telephone Operator position. Under general supervision, provide lead direction by training, assigning, and directing the work of County Telephone Operators who operate telephone consoles and softphones to connect incoming calls to County staff or departments and to provide information to the public regarding County functions and activities; serve as a resource to assigned Telephone Operators in handling difficult situations; respond to San Mateo County Health alarms and provide other related services according to established Standard Operating Procedures; maintain records; and prepare and update telephone directories.
 
 
The hours are Wednesday 6 p.m. - 11 p.m., Thursday 6 p.m. - 11 p.m., Friday 6 p.m. - 12 a.m., Saturday 8 am. - 8 p.m., and Sunday 8 a.m. - 8 p.m.
 
 
DISTINGUISHING CHARACTERISTICS
 
Lead Telephone Operator is the lead level in the Telephone Operator Series that performs the full range/scope of duties and tasks associated with the Telephone Operator classification and exercises a high degree of independent judgment in assigning, delegating, directing, and providing training on the work of San Mateo County Telephone Operators.
 
 
The ideal candidate will:
 
<ul><li>Experience involving considerable contact with the public, primarily by extensive use of telephones.</li>
<li>Knowledge of basic computer use in a business office and communication center environments.</li>
<li>Experience creating, updating, and publishing AMiON schedules.</li>
<li>Proficient knowledge of county government procedures, offices, and functions.</li>
<li>Experience with maintaining calm and focus in response to urgent calls, call center cardiac and fire alarm response, and other County related emergency situations.</li>
<li>Experience working closely with staff in a Supervisory position to create and execute procedures.</li>
<li>Experience with Komutel communications usage.</li>
<li>Receive calls in the middle of the night and after-hours from staff requiring guidance when sharing on-call responsibilities with the Supervisor.</li>
</ul> 
Examples Of Duties
 
Duties may include, but are not limited to, the following:
 
<ul><li>Provide lead direction to assigned telephone operations staff.</li>
<li>Train assigned staff in softphone, telephone, and County procedures.</li>
<li>Give guidance to a shift of telephone operations staff; set priorities and follow up as required.</li>
<li>Provide input into selection decisions, performance evaluations, and corrective action matters.</li>
<li>Monitor the work of Telephone Operators and serve as a resource in handling difficult situations.</li>
<li>Assist Telephone Services Supervisor in conducting training programs for both Telephone Operators and other County staff regarding new or changing telephone and softphone procedures and equipment.</li>
<li>Maintain records of incoming call messages and schedules of 24/7 County on-call staff.</li>
<li>Coordinate and schedule shift assignments when on-call.</li>
<li>Assist in maintaining telephone records and documents, including the pre-paration of County staff telephone directories and informational material.</li>
<li>Operate telephone consoles and softphones during an assigned shift.</li>
<li>Answer incoming calls, determine the nature of the call, and direct the caller to the proper department or person.</li>
<li>Locate County personnel regarding fires, bomb threats, intrusion alarms, and County emergencies and disasters.</li>
<li>Contact on-call personnel for after-hours matters involving the Coroner, Sheriff, Probation, and other County departments.</li>
<li>Receive calls regarding malfunctions of County equipment; recommend solutions and/or call the proper repair service as required.</li>
<li>Provide off hours services as required.</li>
<li>Perform related duties as assigned.</li>
</ul> 
Qualifications
 
 
Knowledge of:
 
<ul><li>Basic supervisory principles and practices.</li>
<li>Principles and techniques for interacting with the public, often when relations may be strained.</li>
<li>Effective communication skills in English, including clear spoken communication and written proficiency appropriate for the role.</li>
<li>Methods and techniques of operating telephone consoles and softphones.</li>
<li>Usage of standard office equipment and computer operation in an office and in communication center environments.</li> 
</ul> 
 
Skill/Ability to:
 
<ul><li>Evaluate the quality of the work of others.</li>
<li>Train others in work procedures.</li>
<li>Organize, prioritize, and coordinate work activities.</li>
<li>Operate telephone consoles and softphones.</li>
<li>Communicate clearly and concisely in English, both orally and in writing.</li>
<li>Comprehend information and ideas presented through speech in a noisy environment with static or weak transmissions via softphone, telephone, radio, and face-to-face communication.</li>
<li>Screen and interpret general data and filter relevant information.</li>
<li>Comprehend, interpret, relay, and document information via softphone, telephone, computer software, or other related technology.</li>
<li>Access and refer to information using available resources.</li>
<li>Remain focused, calm, and controlled under pressure, and exercise good judgment and common sense to make sound decisions in emergency situations.</li>
<li>Read and interpret various alarm devices and relay pertinent information.</li>
<li>Establish and maintain positive and courteous working relationships with County staff, the community, and co-workers.</li>
<li>Perform multiple tasks simultaneously.</li>
<li>Read, interpret, understand, and carry out written and oral instructions and/or information.</li>
<li>Listen, understand, and relay information via radio, telephone, softphone, and computer.</li>
<li>Sit for extended periods of time.</li>
<li>Interact tactfully and effectively with callers, some of whom may be hostile or irate.</li>
<li>Determine the nature of incoming calls and recommend appropriate action or solutions.</li>
<li>Quickly learn County procedures, personnel, offices, and functions.</li>
<li>Use initiative and sound independent judgment within established guidelines.</li>
<li>Operate telephone consoles and softphones.</li>
<li>Develop and foster a positive working rapport with direct and in-direct customers, the public, and co-workers.</li>
<li>Hearing and manipulative skills, sufficient to operate modern telephone consoles and softphones.</li> 
</ul> 
 
Education and Experience:
 
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
 
 
One year as a telephone operator in a centralized telephone operations setting utilizing modern telephone consoles and softphones.
 
 
Application/Examination
 
 
Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.
 
 
A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.
 
 
The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
 
 
IMPORTANT: Applications for this position will only be accepted online . If you are currently on the County's website, you may click the &quot;Apply&quot; button . If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
 
 
TENTATIVE RECRUITMENT SCHEDULE
 
Final Filing Date: Tuesday, May 19, 2026 at 11:59 p.m. PST
 
Screening: Wednesday, May 20, 2026
 
Combined Panel Interviews: Wednesday, May 27, 2026
 
 
About the County
 
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
 
 
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
 
 
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
 
 
.
 
 
HR Contact: Arlene Cahill (Lead Telephone Operator) 
 
 
</div></li><li><div><h3 class="jobSectionHeader">ABOUT THE COMPANY</h3>
</div><div><ul><li><h3 class="jobSectionHeader">County of San Mateo Human Resources Department</h3>
</li></ul><div>San Mateo County government protects and enhances the health, safety, welfare, and natural resources of the community, and provides quality services that benefit and enrich the lives of the people of this community.
 
 
We are committed to:
<ul><li>The highest standards of public service</li>
<li>A common vision of responsiveness</li>
<li>The highest standards of ethical conduct</li>
<li>Treating people with respect and dignity</li>
</ul>San Mateo County is located in the scenic San Francisco Bay Area. The County&rsquo;s diverse population has approximately 750,000 residents, growing to over one million in daytime population. San Mateo County provides the benefits of a temperate climate and clean air, with abundant ocean sports and recreational activities. Rural open space areas, as well as metropolitan San Francisco, are within easy reach. San Mateo County government has a budget of $2.4 billion, with a workforce of over 5,400 employees in 22 departments and agencies.
San Mateo is an Equal Opportunity Employer</div></div></li></ul></div></div>

Lead Telephone Operator (Open and Promotional)

Southern California Hospitals

<div>Position Summary
The PBX Operator answers and directs all incoming calls, assists with outgoing calls, internals calls, and overhead paging. Monitors alarm panels, performs various alarm testing, calls codes (red, blue, yellow). Maintains and updates internal phone, extension, and pager lists.
Required Qualifications<ul><li>
High School Diploma or Equivalent</li><li>
One year of previous PBX experience</li><li>
Must demonstrate excellent customer service skills</li><li>
Must be able to read, write and communicate effectively in English</li><li>
Understanding of basic medical terminology</li><li>
Ability to maintain a work pace appropriate to the workload</li><li>
Ability to multitask</li></ul>
Preferred Qualifications<ul><li>
Bilingual skills to communicate effectively with patients and families</li><li>
Previous experience working in a hospital</li></ul>
Physical Requirements
Indicate physical requirements for performing the essential functions of the job by double clicking and selecting &lsquo;checked&rsquo; on the boxes below. These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.
<ul><li>Standing - Occasionally
</li><li>Walking - Occasionally
</li><li>Sitting - Constantly
</li><li>Reaching with Hands and Arms - Frequently
</li><li>Climb or Balance - Occasionally
</li><li>Stooping, Kneeling, Crouching, or Crawling - Occasionally
</li><li>Talking - Constantly
</li><li>Hearing - Constantly
</li><li>Seeing - Frequently
</li><li>Performing repetitive motions with arms or hands - Constantly
</li><li>Lifting, carrying, pushing or pulling up to 10 lbs - Frequently
</li><li>Lifting, carrying, pushing or pulling up to 25 lbs - Frequently
</li><li>Lifting, carrying, pushing or pulling up to 50 lbs - None
</li><li>Lifting, carrying, pushing, or pulling greater than 50 lbs - None
</li><li>Driving - None
</li></ul>Essential Job Functions / Major Areas of Responsibility
The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.<ul><li>
Operates telephone switchboard to relay incoming, outgoing, and inter-office calls in a timely, accurate, and professional manner. Maintains an alphabetical file of patients&rsquo; names, room number, and telephone extensions to expedite relaying of calls.</li><li>
Pages authorized personnel over the intercom system. Announces close of visiting hours and other notifications.</li><li>
Records all pertinent information regarding the hospital&rsquo;s telephone network system and notifies telephone carrier and supervisor of any issues and/or malfunctions.</li><li>
Pages all codes and emergencies and follows proper procedure as established in Fire and Safety Manual and Disaster Plan. Maintains communications center in the event of a Fire and/or a Disaster.</li><li>
Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times. Ensures the work area is clean, clutter free, and organized.</li></ul>
Pay Rate: Min - $20.00 l Max - $27.50
Job Listing ID:1767884</div>

PBX Operator - Full Time, Days (Hollywood)

Hilton

<div>
 A Telephones Supervisor, supervise and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
 
 
 
 What will I be doing?
 
 
 
 As a Telephones Supervisor, you will supervise and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephones Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Accept and deliver all messages correctly and promptly for both Guests and management
 </li>
 <li>
 Ensure all wake up calls take place at the correct time
 </li>
 <li>
 Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
 </li>
 <li>
 Handle emergency calls immediately and relay comprehensive and accurate information, as required
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Attend appropriate training courses, when required
 </li>
 <li>
 Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Telephones Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude and good communication skills, especially on the telephone
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Telephones Supervisor

UC Irvine Health

<div>Overview:
<div>
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America&rsquo;s Best Hospitals by U.S. News &amp; World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County&rsquo;s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.</div><div>
To learn more about UCI Health, visit www.ucihealth.org.</div>
Responsibilities:

Position Summary:
PBX Operator&rsquo;s responsibilities include the timely answering of incoming telephone calls and proper routing of telephone communications. The PBX Operator is to display courtesy and use excellent Customer Service standards with all patients, staff, visitors, and physicians. The PBX Operator will work in a cooperative manner to fulfill the goals of the Department and the Hospital.
Qualifications:

Required Qualifications:<ul><li>
High School diploma or equivalent</li></ul> 
Preferred Qualifications:<ul><li>
Previous PBX/Communications experience</li><li>
Customer Services experience</li><li>
Computer and typing skills</li></ul> 
Physical Requirements:<ul><li>
Hearing and Visual acuity</li><li>
Manual dexterity to perform keyboard functions</li><li>
Ability to push wheelchairs</li><li>
Ability to lift 25 pounds</li></ul> 
Total Rewards
We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits. 
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:<ul><li>
Background Check and Live Scan</li><li>
Employment Misconduct*</li><li>
Legal Right to Work in the United States</li><li>
Vaccination Policies</li><li>
Smoking and Tobacco Policy</li><li>
Drug Free Environment</li></ul><ul><li> 
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
</li></ul>The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.<ul><li>
California Child Abuse and Neglect Reporting Act</li><li>
E-Verify</li><li>
Pre-Placement Health Evaluation</li></ul>
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php 
Closing Statement:
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.
 
 
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
 
 
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.</div>

PBX Operator-Communications-Fulltime-Nights

IntellaTriage

<div>***Do you want to be a part the team that ensures world class triage to our clients and patients?
***We are looking for exceptional, intelligent, and quality centered call center shift supervisor who wants to oversee all aspects of operations management and care for each and every patient encounter on a shift!
***If this describes you, apply now to join our team!
Shift times
<ul><li>10 hour shifts</li><li>
10p-8a CST</li><li>
Days: rotation of 4 days on and then 4 days off</li></ul>
Overview: 
This is a fantastic opportunity to be a key influencer in a rapidly growing, patient-focused business. We are actively recruiting a talented Contact Center Shift Supervisor to join our team of energetic, compassionate professionals. We are seeking someone with a passion for customer service, process improvement, and a desire to help improve the lives of our nursing staff through supportive and effective shift management. The Contact Center Shift Supervisor will provide direct support to the front-line staff fielding calls and ensure that the right people are in the right place at the right time. The role reports to the Director of Clinical Operations. This is a full-time, hourly remote position.
IntellaTriage&rsquo;s mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line &ndash; we want to ensure our providers&rsquo; patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders&rsquo; benefit. We provide our customers&rsquo; patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customers&rsquo; nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customers&rsquo; bottom line by reducing overall cost to deliver after-hours care.
What you&rsquo;ll do:
The Contact Center Shift Supervisor will be responsible for managing day to day operational performance of the business and be able to effectively manage agent performance and customer service. Provide motivation and timely communication to a team of 50+ nurses that are on shift to ensure service levels are met and protocols are known.<ul><li>
Actively monitor all Triage and Nurse Advice Line teams to ensure they are meeting operational metrics.</li><li>
Assign and manage phone queues to appropriate agents at the beginning of each shift.</li><li>
Manage and post the assignment sheet for weekday shifts. Ensure updates are made appropriately and logged correctly as changes occur.</li><li>
Manage staffing during the shift to include reassigning queues to manage call flow, finding replacements for call offs, and managing breaks.
</li><li>Operate as the first point of contact for any issues during your assigned shift and escalate as appropriate to the Administrator on Call and IT Support.
</li><li>Assist with and monitor phone training and staff back-up shifts ensuring completion of evaluation forms.
</li><li>Properly maintain the incident log with staff issues, client complaints, and IT issues.
</li><li>Manage all shift communication to ensure the clinical operations team is aware of changes and monitor the team chats to make sure questions are being resolved timely.
</li><li>Assist in scheduling all off-phone activities such as offline-work, team meetings, coaching, training, etc.</li><li>
Work closely with the clinical operations team to analyze and help improve their delivery processes by communicating business impacting trends.</li><li>
Monitor real-time adherence and schedule conformance for team members to maintain alignment to demand.</li><li>
Participate in triaging ACD related outages by providing contact center information for any events and following up with impact analysis.</li></ul> 

Requirements 
Qualifications<ul>
<li>Bachelor&rsquo;s Degree preferred.</li>
<li>Requires a minimum of 2 years of call center experience.</li>
<li>Previous management experience preferred.</li>
<li>Above average written and oral communication skills</li>
<li>The ability to work day, night, weekend, and holiday shifts</li>
<li>Working knowledge of Windows, Excel, Word, and other Microsoft business applications</li>
<li>Experience with RingCentral preferred.
</li></ul>Your Traits &amp; Characteristics
<ul><li>You are passionate about excellence in the delivery and consistency of patient care.
</li><li>You are organized and detail oriented.
</li><li>You are able to apply critical thinking to develop options and consider impacts and demonstrate business expertise.</li>
<li>You embrace accountability for excellent customer service by acting quickly and decisively without direct on shift supervision.</li>
<li>You foster teamwork and motivate others to perform at a high level.</li>
<li>You do what is right every time and without question</li> 
</ul> 
 
 
Benefits 
The Remote Contact Center Supervisor position is paid at a rate of $30 per hour. . All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.</div>

Call Center Shift Supervisor (Remote) OVN

Station Casinos

<div>Description:
Responsible for answering all incoming phone calls in a professional, helpful and courteous manner. Assisting Guests and directing calls to appropriate departments. 
Qualifications:
1 year previous experience as PBX Operator preferred. Must be friendly and outgoing with a great personality. Must be a team player and have a positive attitude. Must have pleasant and professional phone demeanor and must have excellent communication skills . 
#LI-DNI</div>

PBX Operator - Palace

WeGo Public Transit

<div><div>Purpose: This position will accomplish the orderly filling of work assignments for bus and van operators. For Access Ride service, it involves &quot;real-time&quot; radio dispatching of specific work assignments and scheduling of trips. For fixed route services, the dispatcher responds to routine and emergency requests of operators and supervisors. Dispatchers must process the workflow in an efficient and effective manner, assuring that all work assignments are filled, and that communications with the next dispatchers and operations supervisors are complete. All dispatching is accomplished using the current CAD/AVL software packages. Assignments are performed according to established policies and procedures. Complies with the guidelines set forth by the Americans with Disabilities Act (ADA). 
Reports to: Dispatch Supervisor 
Job Functions:<ul><li> 
Conducts daily planning and assigning of manpower requirements for bus and van service<ul><li>
Records and reports daily lists of operators absent, excused from or who have failed to report for duty</li><li>
Determines available manpower on extra-board and regular operators overtime board and Access Ride overtime board</li><li>
Activates off-duty operators as necessary, using the most cost effective manner</li><li>
Dispenses necessary material (schedules, manifests, map books, etc.) to operators.</li></ul></li></ul><ul><li> 
Monitors the Access Ride van operators in the day-to-day operations to ensure quality and reliability of the service<ul><li>
Checks for time adherence using the passengers pick-up window and efficient completion of manifests</li><li>
Maintains contact with operators using both the radio console and MDT&rsquo;s with van operators</li><li>
Monitors maintenance for accurate van assignments for Access Ride service. Examines daily list of vans to be assigned to operators' routes.</li><li>
Sending all electronic manifests to the vehicles MDT&rsquo;s through Trapeze Workstation.</li><li>
Update information using the Service Interruption Report Monitor routes for on time departures.</li></ul></li></ul><ul><li> 
Coordinates communication related to road operations<ul><li>
Gives technical information regarding accidents, route changes, and vehicle breakdowns to Access Ride scheduling department.</li><li>
Assists operations supervisors and maintenance department in locating operators or buses.</li></ul></li></ul><ul><li> 
Maintains record keeping for bus and Access Ride operators<ul><li>
Use a computerized scheduling system to input operator information, to plot and design services based on operational needs and comply with all relevant data protection policies</li><li>
Verifies correct pay times for all operators</li><li>
Builds and inputs work schedule for part-time Access Ride operators</li><li>
Process operators for medical screening and operators with Worker's Comp injuries</li><li>
Distributes all mail to operators and communications from management to operators when necessary.</li><li>
Distributes the paperwork for special runs assigned to full time operators.</li></ul></li></ul><div><ul><li> 
Performs other duties as assigned</li></ul></div>
The principle duties are intended to describe those functions that are essential to the performance of this job, and must be performed unaided or with the assistance of a reasonable accommodation. Other responsibilities are those functions which are considered incidental or secondary to the overall purpose of the job. This job description does not imply that the above are the only duties assigned this position. Employees may be required to perform any other job related duties as requested by management. 
Physical Requirements with or without reasonable accommodations:
Physical activity includes but is not limited to:<ul><li>
Sitting and/or standing for a prolonged period of time, lifting, reaching, walking, repetitive motion of wrists.</li><li>
Must be able to operate office equipment, including but not limited to telephone system, computer system, printer, copy machine, calculator, facsimile machine, and camera equipment.</li></ul> 
Other Requirements:<ul><li>
Read schedules, maps, route guides, detour sheets, etc. and interpret information</li><li>
Understand and carry out detailed written or verbal instructions with precision and speed</li><li>
Perform arithmetic calculations; accuracy of reporting</li><li>
Proficient Computer skills that include good typing abilities and basic understanding of the Windows Operating System</li><li>
Maintain effective working relationship with all levels of employees</li><li>
Understand and carry out detailed written or verbal instructions</li><li>
Respond to emergency situations</li><li>
Perform arithmetic calculations and compose written documents</li><li>
Problem solving skills</li><li>
Be able to work in all weather conditions; respond to emergency situations</li><li>
Speak clearly and distinctly</li><li>
Work with little supervision</li><li>
Perform repetitive work</li><li>
Practice good customer service skills</li><li>
Meet required deadlines</li><li>
Maintain confidentiality<ul><li>
Ability to work assigned schedule, including evenings and weekends on a regular schedule, and work overtime as needed<ul><li>
Respond to emergency situations (such as reporting to work early/staying late due to bad weather)<ul><li>
Questions both radio and telephone callers to determine the nature of problems and the emergency response required as well as provides or relays instructions to the caller<ul><li>
Actively look for ways to help operators, supervisors and other company personnel</li><li>
Ability to deal with the public, operators, superiors, and subordinates in a courteous and tactful manner</li><li>
The ability to learn and apply the contractual agreement, operator working rules and safety procedures</li><li>
The ability to quickly make sense of, combine and organize information into meaningful patterns</li><li>
Logistical reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li></ul></li></ul></li></ul></li></ul></li></ul> 
Recommended Preparation for Employment: 
Completion of high school or possession of GED certificate is required. Candidate must possess superior knowledge of Davidson County, and progressive knowledge of public transit services (Access Ride and fixed route). The successful candidate must acquire knowledge of the current labor contract and be able to perform tasks with minimal supervision. Demonstrated ability to communicate effectively with staff and operational employees is a must. 
WeGo Public Transit is an equal opportunity employer.</div></div>

Dispatcher I

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