telephone operators supervisor

Hilton

<div><p>Telephones Supervisor</p><p>
A Telephones Supervisor, supervise and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Telephones Supervisor, you will supervise and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephones Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Accept and deliver all messages correctly and promptly for both Guests and management</li><li>
Ensure all wake up calls take place at the correct time</li><li>
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate</li><li>
Handle emergency calls immediately and relay comprehensive and accurate information, as required</li><li>
Demonstrate a high level of customer service at all times</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Attend appropriate training courses, when required</li><li>
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Telephones Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Positive attitude and good communication skills, especially on the telephone</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a customer-focused industry</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Telephones Supervisor

vijay kumar

<p><b>Supervisor &ndash; FTTH Operations (Karachi)</b></p><p><b>Location:</b> Karachi<br/><b>Salary:</b> PKR 55,000</p><p><b>Job Overview</b></p><p>The Supervisor &ndash; FTTH Operations will monitor on-ground activities, ensure compliance with SOPs, and assist in managing field teams and quality checks.</p><p><b>Eligibility Criteria</b></p><ul><li>Minimum DAE in Electrical, Electronics, Telecom, or relevant field</li><li>1 to 2 years of experience in FTTH operations</li></ul><p><b>Key Responsibilities</b></p><ul><li>Lead and manage FTTH field teams for timely and high-quality deployment</li><li>Ensure adherence to quality standards and SOPs across operations</li><li>Conduct quality audits and oversee installation compliance</li><li>Coordinate with planning, vendors, and internal teams to meet SLAs</li><li>Handle escalations and resolve complex fiber issues</li><li>Maintain QA reports, KPIs, and performance dashboards</li><li>Manage ROW issues with relevant authorities</li><li>Ensure compliance with HSE standards</li><li>Drive process improvements and operational efficiency</li></ul><p><b>Required Skills</b></p><ul><li>Strong FTTH technical expertise (Fiber splicing, OLT/ONT, troubleshooting)</li><li>Leadership and team management</li><li>Strong analytical and problem-solving abilities</li><li>Excellent communication and stakeholder management</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 6 months</p><p>Pay: Up to Rs55,000.00 per month</p><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Supervisor – FTTH Operations (Karachi)

Chatham Bars Inn

<div><p><b>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
</b></p><p></p><p><b>Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.</b></p><p></p><p><b>
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
</b></p><p></p><p><b>Check out </b><b>this video</b><b> for more information on our great company!</b></p><p></p><p>
About our property:</p><p></p>
Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod&rsquo;s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn&rsquo;s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn&rsquo;s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.<br>
<br>
#PGH-CBI<p></p><p>
What you will have an opportunity to do:</p><p>
The responsibilities include but are not limited to responding to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. In addition, the operator/ coordinator will work directly with various departments including housekeeping, engineering, food and beverage, recreation and the spa on all &ldquo;Knowcross&rdquo; follow up items on a daily basis.</p><p></p><p><b>
Responsibilities:</b></p><ul><li><p>
Maintains confidentiality, security and integrity of guest and organizational data</p></li><li><p>
Leading Hotels of the World Service Standards are met with each call</p></li><li><p>
Ensures release of information is consistent with all privacy policies.</p></li><li><p>
Obtains necessary information and transfers calls to correct extensions.</p></li><li><p>
Provides hotel information to callers as appropriate.</p></li><li><p>
Responds quickly and accurately to disaster and emergency situations as required, remaining calm.</p></li></ul><p></p><p><b>
What are we looking for?</b></p><p><b>
Qualifications:</b></p><ul><li><p>
Superior organizational skills</p></li><li><p>
Superior customer service skills including proper telephone etiquette</p></li><li><p>
Can work well in a team setting as well as individually</p></li><li><p>
Enjoys a fast-paced environment</p></li><li><p>
Excellent multi-tasking skills a must</p></li><li><p>
Follows direction well</p></li><li><p>
Being flexible with schedules and hours</p></li><li><p>
Able to work weekends and holidays</p></li></ul><p></p><p><b>
Compensation:</b></p>
$20.00 / hr<ul><li></li></ul>$20.00 / hr<p></p><p>
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p></p><h3 class="jobSectionHeader"><b><i>
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</i></b></h3></div>

PBX Operator (Seasonal)

IntellaTriage

<div><p>***<b>Do you want to be a part the team that ensures world class triage to our clients and patients?
</b></p><p><b>***We are looking for exceptional, intelligent, and quality centered call center shift supervisor who wants to oversee all aspects of operations management and care for each and every patient encounter on a shift!</b></p><p></p><p><b>
***If this describes you, apply now to join our team!</b></p><p></p><p><b>
Shift times</b>
</p><p></p><ul><li>10 hour shifts</li><li>
10p-8a CST</li><li>
Days: rotation of 4 days on and then 4 days off</li></ul><p></p><p><b>
Overview:</b></p><p><br>
This is a fantastic opportunity to be a key influencer in a rapidly growing, patient-focused business. We are actively recruiting a talented Contact Center Shift Supervisor to join our team of energetic, compassionate professionals. We are seeking someone with a passion for customer service, process improvement, and a desire to help improve the lives of our nursing staff through supportive and effective shift management. The Contact Center Shift Supervisor will provide direct support to the front-line staff fielding calls and ensure that the right people are in the right place at the right time. The role reports to the Director of Clinical Operations. This is a full-time, hourly remote position.
</p><p>IntellaTriage&rsquo;s mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line &ndash; we want to ensure our providers&rsquo; patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders&rsquo; benefit. We provide our customers&rsquo; patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customers&rsquo; nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customers&rsquo; bottom line by reducing overall cost to deliver after-hours care.</p><p></p><p><b>
What you&rsquo;ll do:</b></p><p>
The Contact Center Shift Supervisor will be responsible for managing day to day operational performance of the business and be able to effectively manage agent performance and customer service. Provide motivation and timely communication to a team of 50+ nurses that are on shift to ensure service levels are met and protocols are known.</p><p></p><ul><li>
Actively monitor all Triage and Nurse Advice Line teams to ensure they are meeting operational metrics.</li><li>
Assign and manage phone queues to appropriate agents at the beginning of each shift.</li><li>
Manage and post the assignment sheet for weekday shifts. Ensure updates are made appropriately and logged correctly as changes occur.</li><li>
Manage staffing during the shift to include reassigning queues to manage call flow, finding replacements for call offs, and managing breaks.
</li><li>Operate as the first point of contact for any issues during your assigned shift and escalate as appropriate to the Administrator on Call and IT Support.
</li><li>Assist with and monitor phone training and staff back-up shifts ensuring completion of evaluation forms.
</li><li>Properly maintain the incident log with staff issues, client complaints, and IT issues.
</li><li>Manage all shift communication to ensure the clinical operations team is aware of changes and monitor the team chats to make sure questions are being resolved timely.
</li><li>Assist in scheduling all off-phone activities such as offline-work, team meetings, coaching, training, etc.</li><li>
Work closely with the clinical operations team to analyze and help improve their delivery processes by communicating business impacting trends.</li><li>
Monitor real-time adherence and schedule conformance for team members to maintain alignment to demand.</li><li>
Participate in triaging ACD related outages by providing contact center information for any events and following up with impact analysis.</li></ul><br>
<b>
Requirements</b><p><br>
Qualifications</p><ul>
<li>Bachelor&rsquo;s Degree preferred.</li>
<li>Requires a minimum of 2 years of call center experience.</li>
<li>Previous management experience preferred.</li>
<li>Above average written and oral communication skills</li>
<li>The ability to work day, night, weekend, and holiday shifts</li>
<li>Working knowledge of Windows, Excel, Word, and other Microsoft business applications</li>
<li>Experience with RingCentral preferred.
</li></ul><p><b>Your Traits &amp; Characteristics</b></p>
<ul><li>You are passionate about excellence in the delivery and consistency of patient care.
</li><li>You are organized and detail oriented.
</li><li>You are able to apply critical thinking to develop options and consider impacts and demonstrate business expertise.</li>
<li>You embrace accountability for excellent customer service by acting quickly and decisively without direct on shift supervision.</li>
<li>You foster teamwork and motivate others to perform at a high level.</li>
<li>You do what is right every time and without question</li><br>
</ul><br>
<br>
<br>
<b>Benefits</b><p><br>
The Remote Contact Center Supervisor position is paid at a rate of $30 per hour. . All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.</p></div>

Call Center Shift Supervisor (Remote) OVN

Yarde Metals, Inc.

<div><div><b>Phone Operator/Sales Admin</b></div>
<div><b>1st Shift (8:00am-5:00pm)</b></div>
<div><b>Hauppauge, NY</b></div>
<div></div><div>Yarde Metals is looking for an office associate to join our Hauppauge, NY team! The position is responsible for providing general office, data entry, and clerical support to sales and operations.</div>
<div></div><div><b>Responsibilities</b></div>
<ul><li>Answer and transfer incoming calls, greet callers and visitors, and take messages.</li>
<li>Enter and update sales orders and quotes.</li>
<li>Proofread quotes and sales orders.</li>
<li>Provide internal and external customer support.</li>
<li>Process returned material and internal credits.</li>
<li>Fax, file, and distribute documents.</li>
<li>Sort and distribute mail.</li>
<li>Enter and process material receipts, shipments, and inventory changes in system.</li>
<li>Review and proofread reports and system documents for accuracy.</li>
<li>Research material usage to reconcile systems inventory discrepancies.</li>
<li>Work with various departments to resolve inventory issues.</li>
<li>Print inventory tags and prepare paperwork for shipments.</li>
<li>Match and file bills of lading, packing slips, work orders, and certifications.</li>
<li>Assist internal and external customers with questions and expedite orders.</li>
<li>Track and report truck mileage and weights.</li>
<li>Review weekly activity reports and take necessary action.</li>
<li>Scan, coordinate, and file paperwork.</li>
<li>Perform additional tasks as directed by supervisor.</li>
</ul><div><b>Requirements &amp; Qualifications</b></div>
<ul><li>High school diploma or equivalent strongly preferred.
</li><li>Experience directly related to the duties of the position or customer service.</li>
<li>Effective verbal communication skills, articulate, professional, and ability to speak clearly.</li>
<li>Ability to perform basic mathematical functions.</li>
<li>A very high level of attention to detail.</li>
<li>Working knowledge of Microsoft Office applications.</li>
<li>Ability to work independently.</li>
<li>Organized, analytical, and strong problem-solving skills.</li>
</ul><div><b>Benefits</b>
<div><div><div><div><div><div><ul><li>Competitive wages and bonuses</li>
<li>Two Profit-Sharing Bonus potentials!</li>
<li><b>The </b><b><i>BEST</i></b><b> </b><b>medical insurance coverage!</b>
<ul><li><b>Anthem plan with low co-pays, deductibles, and weekly contributions!</b></li>
</ul></li><li>Dental and vision insurance</li>
<li>Paid Time Off</li>
<li>Paid Holidays</li>
<li>Employer-paid life insurance and disability insurances</li>
<li>Flexible Spending and Health Saving Accounts</li>
<li>401(k) Plan with 100% employer matching contribution</li>
<li>Job posting program for career growth opportunities with a great company!</li>
</ul></div></div></div></div></div></div><div><div><div><b>Yarde Metals is an Equal Opportunity Employer</b></div>
<div>EEO/Disabled/Veterans.</div>
<div>Yarde Metals Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</div>
<div>EEO IS THE LAW</div>
<div><b>Export Control Compliance &amp; ITAR</b></div>
<div>Yarde Metals, Inc. works with technologies and materials subject to U.S. Government Export Control Laws and regulations. Upon hire, individuals must be available for work and in compliance with ITAR 22 CFR 120-130. Yarde Metals, Inc. reserves the right to inquire further on any matter bearing on the company&rsquo;s export compliance obligations.</div>
<div><div><b>Drug Testing is a Condition of Employment</b></div>
<div>Yarde Metals is a federal sub-contractor and is required to comply with the Drug Free Workplace Act of 1988 and as a result,</div>
<div><b>prohibits the use of marijuana.</b></div></div></div></div></div></div>

Phone Operator/Sales Admin

AKY Services Pvt Ltd

<p>Senior VICIdial / Dialer Administrator (Remote)</p><p><b>Company:</b> Best VoIP Dialer LLC<br/><b>Job Type:</b> Full-time<br/><b>Location:</b> Remote<br/><b>Salary:</b> PKR 80,000 &ndash; PKR 250,000/- per month + Performance Bonuses</p><p>Job Summary</p><p>We are looking to hire experienced <b>VICIdial / Dialer Administrator</b> with at least <b>5 years of hands-on experience</b> managing high-volume call center dialer systems.</p><p>This role is responsible for maintaining dialer stability, optimizing campaign performance, managing VoIP routing, and ensuring maximum agent productivity.</p><p>This position offers <b>high performance bonuses and long-term growth opportunities.</b></p><p>Key Responsibilities</p><ul><li>Manage and maintain VICIdial server environments</li><li>Configure inbound and outbound campaigns</li><li>Optimize dialing modes (Predictive, Progressive, Manual)</li><li>Monitor dialer performance metrics (ASR, ACD, PDD, CPS)</li><li>Troubleshoot VoIP, SIP, latency, and server issues</li><li>Manage carrier routing and call quality</li><li>Create reports and dialer analytics</li><li>Integrate dialer with CRM and lead systems</li><li>Maintain DNC and compliance configurations</li><li>Support call center operations team</li><li>Calling Data Management</li><li>Ensuring the team is getting good connects</li><li>Working closely with the Team Leads Operations to ensure the performance of the calling team.</li></ul><p>Requirements</p><ul><li>Minimum <b>5 years experience with VICIdial administration</b></li><li>Strong knowledge of <b>Linux, Asterisk, SIP, MySQL</b></li><li>Experience managing <b>high-volume outbound call centers</b></li><li>Experience with <b>server setup, optimization, and troubleshooting</b></li><li>Ability to work independently in remote environment</li></ul><p>Preferred Qualifications</p><ul><li>Experience in insurance, debt settlement, solar or home services campaigns</li><li>API integration experience</li></ul><p>Compensation &amp; Benefits</p><ul><li>Competitive base salary</li><li>Monthly performance bonuses</li><li>Long-term growth opportunities</li><li>Leadership role potential</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs250,000.00 per month</p><p>Work Location: Remote</p>

Senior VICIdial / Dialer Administrator (Remote)

EGBank

<div><div><div><ul><li>Lead, coach the team through empower and motivate them to get them ready to support customers in the best way possible and provide expectational service</li></ul>
<ul><li>Conduct regular team meetings to communicate goals, provide updates, and address concerns to gather insights and ideas for process improvements.</li></ul>
<ul><li>Handle escalated customer inquiries or complaints, to ensure resolving issues promptly and effectively</li></ul>
<ul><li>Work collaboratively with cross-functional teams to implement changes and enhancements that increase efficiency, productivity, and customer satisfaction.</li></ul>
<ul><li>Monitor the performance, quality &amp; productivity for the team members by giving them feedback to secure high quality for all customer within all the service level agreement</li></ul>
<ul><li>Monitor incoming call queue (Real Time Display) and track inbound calls by measure performance with the key metrics to optimize efficiency and to ensure that Quality Assurance standards are met.</li></ul>
<ul><li>Adhere to the monitoring plan which is shared by the quality assurance team and perform all suggested action on time in accordance to the plan</li></ul>
<ul><li>Prepare monthly/annual results and performance report to be ready with the action plan based on the results to enhance the team overall outcomes and productivity.</li></ul>
<ul><li>Review Work Force Management plan of schedule distribution in daily, weekly and monthly basis to ensure that service level is achievable and smooth work continuity.</li></ul>
<ul><li>Work Closely with service provider in setting the agreed targets to ensure achieving the call center agent KPIs.</li></ul>
<ul><li>Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures.</li></ul>
<ul><li>Implement approved department policies, and procedures and monitor adherence so that work is carried out in a controlled manner.</li></ul>
<ul><li>Supervise the team to implement the day-today operations assigned for the department to ensure compliance with the established policies and procedures.</li></ul>
<ul><li>Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank&rsquo;s sound legal position and mitigate any potential risks.</li></ul></div><br>
<p></p>
<p><b>
Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, or its equivalence.</li>
<li>Min 4 years of experience in Contact Center Field, Preferred exposure in Banking</li>
<li>Experience within Banking Industry will be considered as an asset</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Good command of English and Arabic languages (written and spoken)</li>
<li>Excellent leadership, decision making and negotiation skills
</li><li>Good communication skills</li>
<li>Excellent planning and organizing skills</li></ul></div></div>

Call Center Supervisor (3812)

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