telephone operators supervisor

TYNORM SAFETY SOLUTIONS

Sales executive: driving licence and two wheeler mandatory ( freshers or experienced)Maintenance staff: driving licence mandatory ( freshers or experienced)Supervisor: 3 years of experience mandatoryTelecller ( female): freshers or experienced*Fire protection service*9.00 to 5.00Job Type: Full-timePay: ₹10,000.00 - ₹34,204.17 per monthWork Location: In person

Telecller, sales executive, maintenance staff, supervisor

Cinepax

Operations Supervisor &ndash; Packages Mall (Female Preferred)(Core Retail Background is Mandatory) Location: Packages Mall, Lahore Job Type: Full-time (Rotational Shifts)Topsy Turvy &ndash; Packages Mall is seeking a dynamic, detail-oriented, and results-driven Operations Supervisor to join our team. The ideal candidate will have a strong retail background and the ability to manage diverse operational functions in a fast-paced environment.Key Responsibilities<ul><li>Supervise day-to-day retail operations including customer service, audits, inventory control, HR coordination, and asset management.</li><li>Monitor and interpret sales and operational data to enhance performance and support business growth.</li><li>Apply a market-driven approach and actively contribute to network expansion initiatives.</li><li>Ensure seamless field operations with strict adherence to company policies, standards, and procedures.</li></ul>Requirements<ul><li>Strong analytical and problem-solving skills with proficiency in data interpretation.</li><li>Excellent leadership, communication, and team management abilities.</li><li>Ability to effectively manage multiple operational functions in a fast-paced retail setting.</li><li>Female candidates are preferred.</li><li>Core retail experience is mandatory.</li></ul>What We Offer<ul><li>A market-competitive salary along with a comprehensive benefits package.</li><li>Opportunities for professional development, training, and career growth.</li><li>A dynamic and supportive retail work environment within Packages Mall.</li></ul>Job Type: Full-timeWork Location: In person

Operation Supervisor- Topsy Turvy (FEMALE)

Htech Solution Pvt. Ltd.

SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Job Type: Full-timeExperience:<ul><li> call center: 3 years (Required)</li></ul>Work Location: In person

Supervisor (Call Center)

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

AMA & Co Holding

Job SummaryWe are seeking a dynamic, results-driven Operations Manager- Assistant who is responsible for overseeing daily business operations to ensure efficiency, quality, and productivity. This role focuses on improving processes, managing resources, and supporting teams to help the organization meet its goals.Key Responsibilities<ul><li>Supervise, train, and support staff and team leaders</li><li>Plan, coordinate, and oversee daily operational activities</li><li>Develop and improve operational systems, policies, and procedures</li><li>Monitor performance and ensure targets and deadlines are met</li><li>Manage budgets, resources, and operational costs</li><li>Ensure compliance with company policies, safety standards, and regulations</li><li>Identify problems and implement effective solutions</li><li>Collaborate with other departments (HR, finance, sales, etc.)</li><li>Prepare reports and present operational results to management</li></ul>Required Skills and Qualifications<ul><li>Good communication and decision-making skills</li><li>Strong leadership and team management skills</li><li>Excellent organizational and problem-solving abilities</li><li>Ability to analyze data and improve processes</li><li>Time management and multitasking skills</li></ul>Education and Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)</li><li>Previous experience in operations, management, or a supervisory role</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsApplication Question(s):<ul><li>What is your Current and Expected Salary? </li><li>What is your Nationality? </li><li>When can you join us if you are accepted? </li></ul>Work Location: RemoteExpected Start Date: 29/12/2025

Operations Supervisor ( Male / Arabic Speaker)

Mercor

Mercor is recruiting Telephone Operators who work in the Health Care and Social Assistance sector as independent contractors for a research project with one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a Telephone Operator. Requirements <ul> <li>Hourly compensation is $55 per hour on average based on experience and geography (listed scale is for U.S.-based applicants).</li> <li>4+ years full-time work experience as a Telephone Operator.</li> <li>Based in the US, UK, or Canada.</li> </ul> Apply by creating an account at </ul>

Telephone Operator

VIA Metropolitan Transit

<div>GENERAL DESCRIPTION OF WORK:
Performs supervisory and administrative functions necessary in directing the operations of a large group of full-time and part-time bus operators and of a small group of bus station supervisors. Responsible for assignment and monitoring of Bus Station Supervisor personnel and Bus Operators. Responsible for management of that bus service is dispatched from the garage according to established time schedules. Must be able to determine manpower and bus requirements to ensure service delivery. Works closely with Bus Service Transportation to determine manpower needs for special event service. Works closely with Fleet and Facilities staff to assure the availability of revenue vehicles to meet service demands. Works closely with the scheduling department to ensure efficient service delivery. Works closely with the Information Technology Division to ensure proper functioning of essential applications on Trapeze and the CAD/AVL system.
ESSENTIAL FUNCTIONS:
Coordinates and dispatches all bus operator assignments for revenue service, special events, and emergency response.
Performs extra board, sign-up, and operator bidding activities.
Inputs general payroll activities (contractual pay entitlements, sick pay, and various adjustments) and verifies accuracy of data/information; Gathers data, inputs, and validates entries to personnel records.
Assures staff work schedules are appropriate to the daily duties and responsibilities of the department.
Assures that departmental procedures are followed with regard to filling open assignments resulting from vacations, work failures, suspensions and other absences.
Prepares work schedule options for consideration by the Manager of Bus Service Operations.
Assists with developing goals, establishing goals and priorities.
Monitors and maintains positive discipline, works closely with Human Resources Division and Counseling to maintain disciplinary compliance.
Monitors Bus Operators&rsquo; absences for MO and/or miss-out plus on work planner to ensure that it is accurate.
Works closely with Counseling to maintain accurate attendance records.
Coordinates with personnel in the Fleet and Facilities Division to ensure that there are buses to meet service requirements.
Prepares operator signups; including creating signups in Trapeze Ops, posting seniority list and runs reports for the operators, and accepting and entering operator run, vacation bids, extra board bid and holidays.
Periodically ensures that all full and part-time operator runs are applied into Trapeze Work Planner.
Keeps track of paid and unpaid personal days for part-time operators.
Creates holiday schedules during each sign-up and ensure that we have adequate manpower to cover the service, conscript operators to cover service if necessary.
Posts vacated runs and conducts line signups, in accordance with requirements of the &ldquo;Memorandum of the Working Conditions&rdquo;.
Schedules operators for equipment training during new sign-ups.
Assures that bulletins, notices and other important information are up-to-date and communicated to all bus operators.
Works with the Information Technology Division to ensure the proper functioning of essential applications on Trapeze and the CAD/AVL system.
Conducts telephone/Internet conferences with Trapeze and IT regarding issues and updates of the software system.
Responsible for petty cash box reconciliation. Keeps track of Operator driver license.
Posts open runs for bid after they become available.
Ensures that the equipment money is processed and sent to Fiscal Management in a timely manner.
Conducts Ops-web training for full-time and part-time operators on how to bid runs from their personal computers.
Makes changes to part-time and student operator&rsquo;s assignments.
Monitors Trapeze work planner.
Ensures that yellow slips are properly completed to pay operators on Special Duty assignments, labor management meetings, lost time and pending retraining and drug testing results.
Works with the Route Planning and Scheduling Department to ensure all block paddles are accurate.
Ensures the proper buses are on the correct block.
Trains all station supervisors with respect to the established duties and procedures encountered during the various shifts worked within the department.
Trains all station supervisors to be proficient in the use of Trapeze Ops software, as well as all other software used within the department.
Provides direction and ensure Station Supervisor personnel follow Department Standard Operating Procedures.
Supervises bus operators prior to their leaving the yard and upon returning to the yard, while on reserves, and while on limited/light duty.
Performs analyses and formulates recommendations to improve the functioning of the department.
Directs the preparation and assures the accuracy of daily, weekly and monthly reports. Conducts research and prepares special reports as required.
Assures that station supervisors have a thorough knowledge and understanding of, and are in compliance with, the Working Conditions, Operator&rsquo;s Manual of Rules and Procedures and VIA Employee Manual as they pertain to the activities and responsibilities of the department.
Notifies bus operators to see Counselors, Supervisory or Managerial staff, Training and Development staff, and/or other internal departments when required.
Provides operators notification of CAF notices and ensures CAF responses are forwarded to appropriate personnel.
Responsible for overseeing and ensuring special event requirements are filled and dispatched.
Monitors and maintains an orderly VMC.
Must be able to assist in the event of an emergency.
Review documents submitted by bus operators such as accident/incident reports, first reports of injury and choice slips, are properly and accurately completed, processed, routed and/or filed.
Maintains a positive and exemplary attitude with regard to customer service, safety and productivity; VIA initiatives to promote equality of opportunity and treatment; and all policies contained in the VIA Employee Manual.
Oversees department activity in the absence of the Manager of Bus Service Transportation.
Maintains, supports, and promotes a safe environment while complying with all VIA safety rules, policies, and procedures.
Adheres to safety rules, regulations, policies and procedures to ensure the well-being of VIA employees, customers, and business partners.
This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.
REQUIRED EDUCATION AND EXPERIENCE:
Associate&rsquo;s degree in business administration or related field and four (4) years of operations experience of which two (2) years must be in a transit bus station supervisor position. Experience may be substituted in lieu of education on a year-for-year basis up to two years.
PREFERRED QUALIFICATIONS:
NA
ADDITIONAL REQUIREMENTS:
Must have a valid Class C Driver&rsquo;s License. Must have a good driving record.
Must have a thorough knowledge of procedures for maintaining the rotation of the extra board, the daily extra board assignments and the posting of work orders.
Must have knowledge of applicable local, state, and federal laws, rules, and regulations governing public transit systems.
Ability to plan, organize, and monitor transit operations work.
Understand, interpret, and apply laws, rules, regulations, policies, procedures, and labor/management agreements.
Ability to operate computer systems proficiently. Exercise judgment and creativity in making decisions.
Ability to analyze situations, identify problems, and recommend solutions.
Must have ability to read and understand complex documents and spreadsheets containing written information, diagrams and/or numeric data.
Must be proficient with common computer applications, Microsoft Suite applications, Trapeze Ops and other software used by the department.
Must be able to communicate clearly and effectively orally, in writing, and via two-way radio.
Above average ability to perform mathematical functions.
Ability to make independent judgments within the limits of standard practice and bus service operations.
Must have the ability to deal tactfully and maintain an effective working relationship with bus operators, other company personnel and the general public.
Ability to delegate and coordinate work assignments/projects and other administrative duties.
Ability to work independently, with little or no supervision, while performing multiple concurrent tasks with different deadlines. Ability to maintain composure in a stressful environment.
Must maintain the confidentiality of sensitive information, materials, and personnel data. Must be able to travel off-property in company vehicles.
Must be flexible to travel out of state to conferences and/or training sessions.
May be able to operate revenue and non-revenue vehicles in the yard, streets, or highways if station supervisor has a valid CDL with P endorsement.
Positions in this classification are considered safety sensitive under the Federal Transit Administration (FTA) drug and alcohol regulations.
Must be able to maintain good work attendance.
Safety Accountability Statement:
<ul><li>Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.
</li></ul><ul><li>Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.
</li></ul><ul><li>Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.
</li></ul><ul><li>Employees are responsible, a nd required , to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.
</li></ul>Must comply with and support all applicable VIA EEO Policies and Procedures.
PHYSICAL REQUIREMENTS:
Physical ability required to be mobile, bend, stoop, stand, reach, and occasionally lift 5-25 pounds of objects, such as files, equipment and supplies, and books.
WORK ENVIRONMENTS:
Works hours involve early mornings, late nights, weekends, holidays, and/or split and rotating shifts.
Work involves being around moving vehicles and exposure to dust, fumes, gases, noises, and extremes in temperature/humidity.
Days off are subject to be canceled. 
 
VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.</div>

Bus Lead Station Supervisor

Search 5227+ Telephone operators supervisor jobs near you this January. New roles added regularly across leading industries. Apply today.